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Aastra Telecom 6867i - page 1
Aastra Model 6867i SIP IP Phone User Guide Release 3.3.1 SP3 41-001524-00 REV00 – 04.2014 ...
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Aastra Telecom 6867i - page 2
ii 41-001524-00 REV00 – 04.2014 Sof tware Lic ense A greemen t Aastra, hereinafte r known as "Seller" , grants to Customer a pe rsonal, worldwide, non-transferable, non-sublicenseable and non-exclusiv e, r estricted use license t o use Software in object form solely with the Equipment f or which the Soft- ware was intended. This Pr oduc ...
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Aastra Telecom 6867i - page 3
41-001524-00 REV00 – 04.2014 iii Co n t e n t Software License Agreement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ...
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Aastra Telecom 6867i - page 4
Content iv 41-001524-00 REV00 – 04.2014 Restart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53 Emergency Dial Plan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ...
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Aastra Telecom 6867i - page 5
Content 41-001524-00 REV00 – 04. 2014 v Making Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102 Dialing a Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ...
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Aastra Telecom 6867i - page 6
Content vi 41-001524-00 REV00 – 04.2014 Group RTP Paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 60 Shared Call Appearance (SCA) Call Bridging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ...
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Aastra Telecom 6867i - page 7
41-001524-00 REV00 – 04.2014 1 We l c o m e The Aastr a 6867i is a 9-line SIP phone designed f or po wer users who demand a lot fr om both their phones and their networks . The Aastr a 6867i provides r emarkable HD wideband audio and an enhanced speak erphone that utilizes dual microphones and advanced audio processing t o achieve richer and clea ...
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Aastra Telecom 6867i - page 8
Welcome 2 41-001524-00 REV00 – 04.2014 Requirements The 6867i requires the f ollowing environment: • SIP-based IP PBX syst em or networ k installed and running with a SIP account created for the 6867i phone • Access to a T r ivial File T ransfer P rotocol ( TFTP), File T ransfer Pr otocol (FTP), Hyper text T ransfer P rotocol (HT TP) ser ver ...
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Aastra Telecom 6867i - page 9
41-001524-00 REV00 – 04.2014 3 IP Phone K eys Ke y P a n e l The f ollowing sections de scribe the various 6 867i phone key f unctions and how they can help you make and manage your calls and caller information. 6867i Handset Line/Call Appearance Keys High Quality Speakerphone Speaker/Headset Key Message W aiting Indicator ...
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Aastra Telecom 6867i - page 10
IP Phone Keys 4 41-001524-00 REV00 – 04.2014 K ey Description The f ollowing table describes the key s on the 6867i: Key Descri ption Goodbye Ke y - Ends an ac tive call. The Good by e key also exits an open list, such as the Options List, without saving changes. Hold Key - Places an active call on hold. T o retrieve a held call, press the Hold k ...
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Aastra Telecom 6867i - page 11
IP Phone Keys 41-001524-00 REV00 – 04. 2014 5 Conf erenc e Key - Begins a conference call with the active call. F or more informa tion, see “Confe renc in g Cal ls” on page 116. Pres ence K ey - Acc esses the par tial and full contact presence in formation screens, which pro vide more detailed infor- mation about the selected contac t. Fo r m ...
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Aastra Telecom 6867i - page 12
IP Phone Keys 6 41-001524-00 REV00 – 04.2014 Dialpad K eys The 6867i has a dialpad w ith digits from 0 through 9, a * key, and a # key . Keys 2 through 9 contain the letters of th e alphabet. The 6867i ph one dialpad includes the following: The * is called the star ke y . The # is called the nu mber sign , pound key , or hash key , depending on o ...
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Aastra Telecom 6867i - page 13
41-001524-00 REV00 – 04.2014 7 Getti ng S tarted The 6867i must be set up and be configured prior to its fi rst use. T his sec tion describes phone behavior and start up screens y ou may see when the phone is first plugged in, or when it is restarted. Plu gging in and Star ting the Phon e The 6867i automatically be gins the star t up sequence as ...
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Aastra Telecom 6867i - page 14
Getting Started 8 41-001524-00 REV00 – 04.2014 I f l a n gu a g e pa c ks w er e lo a d ed t o y o ur p h on e b y y ou r Sy s te m Ad m in i s tr a to r, th e fo l lo w in g sc r ee n d is p l ay s du r i ng s t ar t u p. When the configuration update is complete, the phone displays the following screens and then displays the Home screen. Import ...
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Aastra Telecom 6867i - page 15
Getting Started 41-001524-00 REV00 – 04. 2014 9 Network Connected/Network Disconnected If your phone successfully connec ts to the network th e phone wil l go directly to the Home screen. If your phone did not successfully connec t to the n etwork , the Network Disc onnected prompt appears on the display and the teleph one status light turns on. ...
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Aastra Telecom 6867i - page 16
Getting Started 10 41-001524-00 REV00 – 04.2014 UI Over view Home Screen When the phone has successfully updat ed the configuratio n and connected to the ne twork, the phone displays the Home screen. The Home screen displays the current line, your name (SIP screen name), the date and time, and various important status messages. I t is the default ...
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Aastra Telecom 6867i - page 17
Getting Started 41-001524-00 REV00 – 04. 2014 11 In addition to the ph one/line status indicators, status messages with regards to the fo llowing are displayed on the Home screen when the situat ion arises: • Number of missed calls • Phone lock statu s • SCA Caller IDs • XML -relate d text • Network status Soft k eys 6 l eft s oftke ys ...
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Aastra Telecom 6867i - page 18
Getting Started 12 41-001524-00 REV00 – 04.2014 This screen displays the following bottom keys: • Dial • Conf (C onference) • Xfer ( T ransfer) These keys are context-sensitive and cannot be changed. The More softkey is also displayed if you hav e any configured bo ttom softkeys . F or example, in the previous figure , the 6867i has three s ...
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Aastra Telecom 6867i - page 19
Getting Started 41-001524-00 REV00 – 04. 2014 13 Detailed-V iew Call Screen The Detailed-V iew Call screen brings into f ocus all the information availabl e for a specific call. It is the default screen dis- played f or all active point-to-point calls . The Detailed-V iew Call scree n encompasses the picture ID of the r emote party (if available) ...
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Aastra Telecom 6867i - page 20
Getting Started 14 41-001524-00 REV00 – 04.2014 Multi-V iew Call Sc reen The Multi-V iew Call screen allows you to manage your calls more efficiently w hen you have more than one call in progr ess. It is par ticularly useful in transfer and co nfer ence scenarios. All per tinent information from the Detailed- V iew Call screen is also available o ...
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Aastra Telecom 6867i - page 21
Getting Started 41-001524-00 REV00 – 04. 2014 15 UI Navigation UI navigation is easily performed using the navigat ion keys located to the right of the L C D screen. The 3 and 4 navigation keys are used t o switch to the different scr eens and the 5 and 2 keys are used to highlight and scroll thr ough the differ ent lines/calls on the respective ...
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Aastra Telecom 6867i - page 22
Getting Started 16 41-001524-00 REV00 – 04.2014 The figure below pro vides a visual represe ntation of the diff erent sc reens and the UI behavio r when a navigation key is pressed . Note: The Detailed- View Call sc reen is only accessible when at lea st one call is in a ringing or connected sta te. Mo reov er , the Multi- Vie w Call screen is on ...
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Aastra Telecom 6867i - page 23
41-001524-00 REV00 – 04.2014 17 Methods of C ustomizing Y our Phone There are two ways to customize specific options on your phone: • Using the Option s key on the IP pho ne • Using the Aastra Web UI in an Internet browser window from your PC Phone Options via the IP Phone UI Y ou can customize your phone by pressing the key a nd a ccessing t ...
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Aastra Telecom 6867i - page 24
Methods of Customizing Your Phone 18 41-001524-00 REV00 – 04.2014 Simplified Options List Y our System Administrator may configure a simplified Option s List for your phone . The following table indicates the options that may appear on your phone if the simplified Options List is applied. • Speed Dial Edit Restart Note: The Adva n ce d opt ions ...
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Aastra Telecom 6867i - page 25
Methods of Customizing Your Phone 41-001524-00 REV00 – 04. 2014 19 Using the IP Phone UI IP Phone UI 1. Press on the phone to enter the Options List. 2. T o go to an option , use 3 and 4 to na vigate to the main option and 5 and 2 to scroll through the sub options. 3. Press the button or Select softkey to select an op tion. 4. Use the navigation ...
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Aastra Telecom 6867i - page 26
Methods of Customizing Your Phone 20 41-001524-00 REV00 – 04.2014 Phone Options via the Aastra W eb UI In addition to the IP phone UI optio ns, you can cust omize op tions on the IP phone using the Aastra W eb UI. In order to access your phone using the Aa stra W eb UI, you need to k now your phone’ s IP address. T o find your phone’ s IP add ...
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Aastra Telecom 6867i - page 27
Methods of Customizing Your Phone 41-001524-00 REV00 – 04. 2014 21 The foll owing catego ries display in the side menu of the Aastr a W eb UI: Status, Operation, and Basic Settings . Catego ry Description Statu s The Status section displays the network status and the M AC address of th e IP ph one. It als o di spl ays hardw are and fir mware info ...
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Aastra Telecom 6867i - page 28
Methods of Customizing Your Phone 22 41-001524-00 REV00 – 04.2014 Basic Settings Preferences - Allows you to enable/d isable the following: • Display D TMF Digits • Play Call W aitin g T one • Stuttered Dia l T one • XML Beep Support • Status Scr oll Delay (sec onds) • Switch UI F ocus to Ringing Line • Call Hold Reminder During Ac ...
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Aastra Telecom 6867i - page 29
41-001524-00 REV00 – 04.2014 23 Phone Status Y ou can view the status of your phon e using the IP phone UI or the Aa stra W eb UI. Phone Status via IP Phone UI The Status option o n the IP phone displays the status of your phone to the LCD display . This option allows you to view your phone ’ s: • Firm ware inf ormation including firmware ver ...
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Aastra Telecom 6867i - page 30
Phone Status 24 41-001524-00 REV00 – 04.2014 • Storage Note: If the Callers List or Redial List is full, the S torage screen displays information regar ding the age of the oldest recor d stored in memory for the respective list instead of the total number of rec ords stored. • Error Messages Note: Pr ess the Co py ri g ht softkey to view copy ...
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Aastra Telecom 6867i - page 31
Phone Status 41-001524-00 REV00 – 04. 2014 25 Finding Y our Phone ’ s IP Address If you want to access yo ur phone ’ s options using an I nternet br o wser , you need to enter the IP address of the phone in the brow ser to open the Aastra W eb UI. Use the f ollowing pr ocedure t o find your phone ’ s IP address. IP Phone UI 1. Press to ente ...
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Aastra Telecom 6867i - page 32
Phone Status 26 41-001524-00 REV00 – 04.2014 Phone Status via the Aastra W eb UI Use the f ollowing proc edure to view the ph one status via the Aastra W eb UI. Aastra W e b UI 1. Open y our web br owser , enter the phone ’ s IP addr e ss or host name into the address field and press Enter . 2. In the Username/Passw ord window , enter your user ...
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Aastra Telecom 6867i - page 33
Phone Status 41-001524-00 REV00 – 04. 2014 27 SIP Ac count St atus The IP phones show the SIP registration status on th e IP phone’ s Statu s screen in the Aastra Web UI. The follo wing table describes the status c onditions that can display for the account. Status Conditio n Description Registered Displays this status on accounts that HA VE be ...
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Aastra Telecom 6867i - page 34
28 41-001524-00 REV00 – 04.2014 C ustomizing Y our Phone The fo llowing paragr aphs describe the options avai lable from either the IP phone UI, the Aastra Web UI, or both, and provide pr ocedures applicable to the option. Language IP Phone UI and W eb UI Language The IP phones support several dif feren t languages. Y ou can hav e the IP phone UI ...
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Aastra Telecom 6867i - page 35
Customizing Your Phone 41-001524-00 REV00 – 04. 2014 29 Specifyi ng the Language to Use Using the Aastra W e b UI IP Phone UI 1. Press on the phone to enter the Options List. 2. Navigate to the Language option and pr ess the button or Sele ct soft key . 3. With Screen Language highlighted press the 4 key to move to selection column. 4. Use the 5 ...
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Aastra Telecom 6867i - page 36
Customizing Your Phone 30 41-001524-00 REV00 – 04.2014 Input Language The 6867i supports text and charac ter inputs in various langua ges (English, Germ an, French, Spanish, Italian , Portuguese, Russian, and Nordic). Inputting textual or character informat ion into the IP phone UI can be done using the dialpad on the phone. Y ou can configure th ...
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Aastra Telecom 6867i - page 37
Customizing Your Phone 41-001524-00 REV00 – 04. 2014 31 Spanish Germa n Italian Key Uppercase Charac ters Low ercase C haracters 000 1 1.:;=_,-'&() 1.:;=_ ,-'&() 2 ABC2ÁÀÇ abc2áàç 3 DEF3ÉÈ def3éè 4 GHI4ÏÍ g hi4ïí 5 JKL5 jkl5 6M N O 6 Ñ Ó Ò m n o 6 ñ ó ò 7 PQRS7 pqrs7 8 TUV8Ú Ü tuv8úü 9 WXYZ9 wxyz9 * * < ...
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Aastra Telecom 6867i - page 38
Customizing Your Phone 32 41-001524-00 REV00 – 04.2014 Portuguese Russian Nordic Key Upperc ase Characters Low ercase Char ac ters 000 1 1.:;=_,-'&() 1.:;=_ ,-'&() 2 ABC2ÁÀÂÃÇ abc2áàâãç 3 DEF3ÉÊ def3éê 4 GHI4Í ghi4í 5 JKL5 jkl5 6 MNO6ÓÔÕ mno6óôõ 7 PQRS7 pq rs7 8 TUV8ÚÜ tuv8úü 9 WXYZ9 wx yz9 * * < S P ...
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Aastra Telecom 6867i - page 39
Customizing Your Phone 41-001524-00 REV00 – 04. 2014 33 Specifying the Input Langua ge Using the IP Phone UI Y ou can configure the language you use f or input on the phone by setting the Input Language option. The de fault input language setting is English. IP Phone UI 1. Press on the phone to enter the Options List. 2. Navigate to the Language ...
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Aastra Telecom 6867i - page 40
Customizing Your Phone 34 41-001524-00 REV00 – 04.2014 Specifying the Input Langua ge Using the Aastra W eb UI Latin 2 Character Set The 6867i includes sup por t for ISO 8859-2 (Latin2) of multi- national language s when displaying a nd inputting in the IP phone UI and the Aastra Web UI. UTF-8 is also compatible with XML encodi ng on the IP phon ...
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Aastra Telecom 6867i - page 41
Customizing Your Phone 41-001524-00 REV00 – 04. 2014 35 Tim e a n d D a te On the IP phones, the follo win g time and date sub- options ar e available to be configured: • Settings: – Time Forma t – Daylight Savings – Date F ormat • Time Zon e • Set Dat e and T ime: – Use Network Time (configure time ser vers) – Enter Time and Date ...
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Aastra Telecom 6867i - page 42
Customizing Your Phone 36 41-001524-00 REV00 – 04.2014 5. Pr ess the 3 key to move to back to the options column and press the 2 key to highlight Daylight Saving s . 6. Wit h Daylight Savings highlighted press the 4 key to move to selection column. 7. Use the 5 and 2 keys to scroll through and choose the desired daylight savings setting. V alid v ...
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Aastra Telecom 6867i - page 43
Customizing Your Phone 41-001524-00 REV00 – 04. 2014 37 Tim e Zo ne Configuring the Time Z one Using the IP Phone UI Set Date and Time Configuri ng the Date and T ime Using the IP Phone UI With a valid time ser ver enabled your IP phone wi ll synchronize the time displayed with the specified configuration ser ver . The phone will use the time fro ...
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Aastra Telecom 6867i - page 44
Customizing Your Phone 38 41-001524-00 REV00 – 04.2014 3. If you want to synchronize the time and date using a time ser ver , ensure there is a checkmark in the box corresponding to t he Us e N et wor k Ti me setting. If ther e is no checkmark , press the button to enable the Us e N et wor k Tim e setting. a) Pr ess the 2 key to highlig ht T ime ...
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Aastra Telecom 6867i - page 45
Customizing Your Phone 41-001524-00 REV00 – 04. 2014 39 Configuring T ime and Date Settings Using the Aast ra W eb UI Cal l For wa rd Aastra W eb UI 1. Click on Basic Settings > Preferences > T ime and Date Setting . 2. In t he Time F ormat field, select the time format you want to use on y our phone. V alid values are: • 12h (12 hour for ...
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Aastra Telecom 6867i - page 46
Customizing Your Phone 40 41-001524-00 REV00 – 04.2014 Lo ck Password This categor y allows you to change the use r password fo r your phone. Changing your passwor d ensures that only you can alter your phone se ttings and helps ke ep your system secur e. Y ou can change your user passwor d using the IP phone UI or the Aastra W eb UI. Setting a U ...
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Aastra Telecom 6867i - page 47
Customizing Your Phone 41-001524-00 REV00 – 04. 2014 41 Locking the Phone Using the IP Phone UI IP Phone UI 1. Press on the phone to enter the Options List . 2. Navigate to the Lock > Ph one Loc k option and press the button or Select softkey .. 3. At the Lock the phone? prompt, press the Lock softkey or navigate to the Ye s button and press t ...
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Aastra Telecom 6867i - page 48
Customizing Your Phone 42 41-001524-00 REV00 – 04.2014 Unlocking the Phone Using the IP Phone UI Configuring L ock S ettings Using the Aastr a W eb UI Setting a User Password IP Phone UI 1. Pr ess on the phone to enter the Options List (or press a configured Unlock softkey). 2. At th e Enter Unlock Passw ord prompt, enter your user password and p ...
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Aastra Telecom 6867i - page 49
Customizing Your Phone 41-001524-00 REV00 – 04. 2014 43 Resetting a Use r Passw ord If you forg et yo ur pas sword, you can reset it an d ente r a n e w password. The reset user password f e ature re sets the pass- word to the factory default which is bl ank (no password). Y ou can reset a user password using the Aastra W eb UI only . Note: V ali ...
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Aastra Telecom 6867i - page 50
Customizing Your Phone 44 41-001524-00 REV00 – 04.2014 Locking and Unlocking the Phone Aastra W e b UI 1. Click on Operation > Phone L ock . To L o c k t h e P h o n e 2. In the Lock the Phone? field, click Lock . The message Phone is lock ed and lock icon displays on the Home scr een. Additionally the Message Waiting Indicator (MWI) will turn ...
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Aastra Telecom 6867i - page 51
Customizing Your Phone 41-001524-00 REV00 – 04. 2014 45 Audio The Au di o option on the IP phone allows you to set the audio mo de for yo ur IP phone, configure headset settings, and personalize ring tones and tone sets . Audio Mode The 6867i allows you to use a ha ndset, a headset, or handsfree mode to handle incoming and outgoing calls. The Aud ...
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Aastra Telecom 6867i - page 52
Customizing Your Phone 46 41-001524-00 REV00 – 04.2014 Headset The Headset option allows you to set the volume level for the headset micr ophone and also allows you to enable/disa- ble DHSG. Configuring Headset Mic V olume and DHSG Using the IP Phone UI IP Phone UI 1. Press on the phone to enter the Option s List. 2. Navigate to the Audio > He ...
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Aastra Telecom 6867i - page 53
Customizing Your Phone 41-001524-00 REV00 – 04. 2014 47 Ring T ones and T one Sets There are several distinct ring tones a use r can select from to set on the IP phones. Y ou can enable/disabl e these ring tones on a global or per-line basis. The following table identifies the valid settings and de fault values for each type of configu ration met ...
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Aastra Telecom 6867i - page 54
Customizing Your Phone 48 41-001524-00 REV00 – 04.2014 When you configur e the country's tone set, the countr y- specific tone is heard on the phone for the f ollowing: • Dial tone • Secondary dial t one • Ring t one • Busy tone • Congestion tone s • Call waiting tone • Ring cad ence pa ttern Y ou configure global r ing tones a ...
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Aastra Telecom 6867i - page 55
Customizing Your Phone 41-001524-00 REV00 – 04. 2014 49 Configuring T one S ets Using the IP Phone UI Globa l configuration o nly IP Phone UI 1. Press on the phone to enter the Options List. 2. Navigate to the Audio > T one Sets option and press the button or Select softke y . 3. Use the 5 and 2 keys to scroll through and choose th e d esired ...
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Aastra Telecom 6867i - page 56
Customizing Your Phone 50 41-001524-00 REV00 – 04.2014 Configuring Ring T ones and T one Sets Using the Aastra W eb UI Aastra W e b UI 1. Click on Basic Settings > Prefer ences > Ring T ones . F or global configura tion 2. In the Ring T ones sec tion, select a country from the To n e S e t field. V alid values are: • Austra lia • Brazil ...
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Aastra Telecom 6867i - page 57
Customizing Your Phone 41-001524-00 REV00 – 04. 2014 51 Display The Displ ay option allows you to set the following on your phone: • Brightness Level • Brightness Timer The Brightness Lev el o ption on the IP phone al lows yo u to set the amount of light that illuminates the L CD display . Use this option to set the preferenc e of brightness ...
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Aastra Telecom 6867i - page 58
Customizing Your Phone 52 41-001524-00 REV00 – 04.2014 Dialpad Live Dialpad The Live Dialpad option on the IP phone turns the live dialpad mode on or off. W ith the live dialpad featur e enabled, the 6867i IP phon e automatically dials out and turns on handsfree mode as soon as a dialpad ke y or sof tkey is pressed. With live dialpad disabled, if ...
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Aastra Telecom 6867i - page 59
Customizing Your Phone 41-001524-00 REV00 – 04. 2014 53 Res ta r t Y ou may want to restart your phone to check for updat es on th e server or you ma y occasion ally need to r estart your phone for configuration changes to your phone or network settings to take effect. Y ou may also need to restart your phone if you have been asked to do so by yo ...
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Aastra Telecom 6867i - page 60
Customizing Your Phone 54 41-001524-00 REV00 – 04.2014 Emergency Dial Plan Public telephone netw orks in countries aro und the world hav e a single emer gency telephone number (emer gency ser v- ices number) , that allows a caller to co ntact local emergency services for assistanc e when requir ed. The eme rgency tele- phone number may differ fro ...
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Aastra Telecom 6867i - page 61
41-001524-00 REV00 – 04.2014 55 Line and Call A p pearanc es The 6867i has 2 hard line/call appearan ce buttons each with a corresponding status light. These line /call appeara nce butto ns and lights can re present ph ysical lines, ca lls for y our extension, or cal ls from a gr oup that your extensio n is par t of. By pressing a line/call appea ...
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Aastra Telecom 6867i - page 62
56 41-001524-00 REV00 – 04.2014 Pres e nce Key The Presenc e key is used to access the contact information sc reens, which pr ovide detailed information about a respectiv e Busy Lamp F ield (BLF) or Speed Dial c ontact. When you press the key , you are able to view the cont act ’ s BLF details (if a BLF key is sel ecte d), Pict ure ID ( if app ...
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Aastra Telecom 6867i - page 63
41-001524-00 REV00 – 04.2014 57 C onfiguring S of tke ys Y our 6867i has 6 multi-functional le ft soft keys and 4 multi-func tional bottom softkeys: • 6 left softkeys: programmable non-state-based sof tkeys (up to 20 programmable functions) • 4 bottom softkeys: pr ogrammable state-based so ftkeys (up to 18 programmable functions) Y ou can use ...
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Aastra Telecom 6867i - page 64
Configuring Softkeys 58 41-001524-00 REV00 – 04.2014 Call Fwd Indicates the key is configured as a Call Forward key . When pressed , the IP phone UI displays the Call Forward menus . BLF/Xfer Indicates the key is config ured as a simplified BLF key and a Tr ansfer key . Y ou can use this key to perform the BLF fun c- tion as well as use it as a t ...
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Aastra Telecom 6867i - page 65
Configuring Softkeys 41-001524-00 REV00 – 04. 2014 59 State-Based Softk eys On the 6 867i’ s bottom sof tkeys, you can co nfigure a sp ecific state t o display when a softkey is being used. The following table describes the states available to configure for the softke ys. The following table identifies the applicable defaul t states for each so ...
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Aastra Telecom 6867i - page 66
Configuring Softkeys 60 41-001524-00 REV00 – 04.2014 Softke y Display Behavior On the 6867i IP phone, you can configure up to 20 (left) and 18 (bottom) func tions on th e softkeys. If you have no softkeys configured on the IP phone, an d you assign softkey functions to higher number keys in the Aastr a W eb UI, the key functions automatically ap ...
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Aastra Telecom 6867i - page 67
Configuring Softkeys 41-001524-00 REV00 – 04. 2014 61 Line K ey Y ou can se t a softkey to ac t as a line/call appearance key on the 6867i. This key ac ts as a line that behaves the same as a hard line key (L1 and L2). For more information about the behavior of Line keys, see “Line and Call Appearances” on page 55 . Depending on h ow the phon ...
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Aastra Telecom 6867i - page 68
Configuring Softkeys 62 41-001524-00 REV00 – 04.2014 Speed Dial K ey The n orm al fun ct ion of th e spe ed di al op tio n all ows you to dia l a nu mbe r qui ck ly by press ing a key confi gured for sp eed dialing . Y ou can program the keys on the 6867i to spee d dial outside numbers , dial directly to another person ’ s line or extension, or ...
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Aastra Telecom 6867i - page 69
Configuring Softkeys 41-001524-00 REV00 – 04. 2014 63 Press-and-Hold to Create a Speed Dial (applicable to softk eys , dialpad k eys, expansion module k eys) Pressing and holding down a softkey, dialpad key , or expansion mo dule key on the phone initiates a spee d dial feature. Note: When creating a Speed Dial k e y f r o m t h e I P p h o n e U ...
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Aastra Telecom 6867i - page 70
Configuring Softkeys 64 41-001524-00 REV00 – 04.2014 Creating a Di alpad Speed Dial K ey Using the Speed Dial Edit Option IP Phone UI 1. Press on the phone to enter the Option s List. Navigate to the Dialpad > Speed Dial Edit option and press the button or Sele ct softkey. Note: Y ou can press the Cancel softkey at anytime during the speed dia ...
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Aastra Telecom 6867i - page 71
Configuring Softkeys 41-001524-00 REV00 – 04. 2014 65 Creating a Speed Dial Softkey Using the Aastra W eb UI Aastra W eb UI 1. Click on Operation > Softk eys and XML . or Click on Operation > Expansion Module <N> . Soft k eys 2. Select from Key 1 through Ke y 2 0 on the T op keys. or Select from Key 1 through Ke y 1 8 on the Bottom ke ...
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Aastra Telecom 6867i - page 72
Configuring Softkeys 66 41-001524-00 REV00 – 04.2014 Creating Dialpad Speed Dial K eys Using the Aastra W eb UI Aastra W e b UI 1. Click on Operation > K eypad Speed Dial . 2. Select a key from 1 through 9 . 3. In the input box, enter the phone number , extension, or speed dial prefix to apply to this digit key . I f you enter a speed dial pre ...
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Aastra Telecom 6867i - page 73
Configuring Softkeys 41-001524-00 REV00 – 04. 2014 67 Do Not Disturb (DND) K ey The IP phones have a feature you can enable called Do Not Di sturb (DND). Configuring a DND sof tkey allows you to quickly turn the DND feature on or off . If DND is enabled, cal lers calling into the phone hear a bu sy signal or a message , depending on how your Syst ...
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Aastra Telecom 6867i - page 74
Configuring Softkeys 68 41-001524-00 REV00 – 04.2014 Busy Lamp Field (BLF) K ey The BLF feature on the IP ph ones allows a specific ex tension to be moni tored for st ate change s. BLF monito rs the s tatus (busy or idle) of e xtensions on the IP phone. F or example , a Supervisor configures BLFs on his phon e for monit oring the status o f a co- ...
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Aastra Telecom 6867i - page 75
Configuring Softkeys 41-001524-00 REV00 – 04. 2014 69 BLF/List K ey The BLF/List feat ure on the IP phones is specifically designed to support the Broa dSoft Br oadW orks Rele ase 13 Busy Lamp Fie l d f ea t u r e. This f eature allo ws the IP phone t o subscribe to a list of moni tored users def ined through the Br oadWorks we b por tal. In addi ...
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Aastra Telecom 6867i - page 76
Configuring Softkeys 70 41-001524-00 REV00 – 04.2014 4. In the Line field, select a line number that is actively registered to the appropriate SIP pro xy you are using. V alid values are: • global • 1 through 9 Note: The Label and Va l u e field are not required. The BroadW orks BLF/List name is configured in the BLF List URI field instead. 5 ...
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Aastra Telecom 6867i - page 77
Configuring Softkeys 41-001524-00 REV00 – 04. 2014 71 Automatic C all Distribution (A CD) K ey (for Sylantro C all Managers) The 6867i and any attached expan sion modules suppor t Automatic Call Distri bution (ACD) for Sylantro call managers. The ACD feature allows the Sylantro call mana ger to distribute calls from a queue to registered IP phone ...
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Aastra Telecom 6867i - page 78
Configuring Softkeys 72 41-001524-00 REV00 – 04.2014 Utilizing the A CD Feature Using the IP Phone UI 5. In the Line field, select a line to apply Automatic call distribution. Valid values are 1 thr ough 9 . Expansion Modu le Keys 6. Select from Key 1 through Key 16 . 7. In the Line field, select a line to apply Automatic call distribution. V ali ...
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Aastra Telecom 6867i - page 79
Configuring Softkeys 41-001524-00 REV00 – 04. 2014 73 4. T o allow y our phone to be available in the queue, press the Ava i l softkey. The following screen displays. If your IP phon e status is set to Av a i l a b l e then the ser ver begins to distribute phone c alls from this queue to your IP phone. Y ou must manually change the state to Ava i ...
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Aastra Telecom 6867i - page 80
Configuring Softkeys 74 41-001524-00 REV00 – 04.2014 XML K ey The 6867i IP phone h as a feature you can enable called XML (Extensible M arkup Language). XML is a mar kup language much like HTML. Y our System Administrator can create customized XML menu ser vices and l oad them to your IP phone. These services include things like weat her and traf ...
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Aastra Telecom 6867i - page 81
Configuring Softkeys 41-001524-00 REV00 – 04. 2014 75 Acc e ssing the XML Service Using the IP Phone UI After an XML application (s) has been saved to your IP phone and a key h as been configured to access the XML applica- tions, the customized service is ready f or you to use. 9. In the Va l u e field, enter a URI(s) to apply to this key. Note: ...
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Aastra Telecom 6867i - page 82
Configuring Softkeys 76 41-001524-00 REV00 – 04.2014 Fla s h Key Y ou can set a key to generate a flash event when it is pr essed on the 6867i. Y ou do this by setting the key to Flash . The IP phone genera tes flash even ts only when a call is conne cted and there is an active RTP strea m (for example , when the call is not on hold). Configuring ...
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Aastra Telecom 6867i - page 83
Configuring Softkeys 41-001524-00 REV00 – 04. 2014 77 Sprecode K ey Y ou can set a key to automatically activate specific ser vices offered by the ser ver by setting a key to Sprecode . For exam- ple, if the sprecode value of *82 is configured, then by pre ssing the key , *82 automatically activates a ser vice provided b y the ser ver . The value ...
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Aastra Telecom 6867i - page 84
Configuring Softkeys 78 41-001524-00 REV00 – 04.2014 Pa rk / P i c ku p Keys The 6867i phone has a park and pick up call feature that allows you to park a call and pickup a call when required. The IP phones suppor t th e Park/Pickup f eature on the Aster isk, B roadW or ks, Sylantro , an d ININ call managers. The park/pickup featur e per forms as ...
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Aastra Telecom 6867i - page 85
Configuring Softkeys 41-001524-00 REV00 – 04. 2014 79 Utilizing the Park C all/Pickup P a rk ed Call F eature Using the IP Phone UI Use the fo llowing proc edure on the IP pho ne to park a call and pick up a parked c all. Parking a Call If the call is parked s uccessfully , the respo nse is either a gr eeting voic e confirming that the call was p ...
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Aastra Telecom 6867i - page 86
Configuring Softkeys 80 41-001524-00 REV00 – 04.2014 Last Call R eturn K ey Using the Aastra Web UI, you can configure the Last Call R eturn func tion on a key. If you configure Last Call Ret urn on a key , and a call comes into yo ur phone, after y ou are finished with the call an d hang up, you ca n press the key configur ed for Last Call Retur ...
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Aastra Telecom 6867i - page 87
Configuring Softkeys 41-001524-00 REV00 – 04. 2014 81 Call F or ward K ey Using the Aastra Web UI, y ou can configure the Call F or ward function on a softkey, pr ogrammable key , or expansion mod- ule key . Use call for warding when you want a specific account on your ph one to be for warded to another nu mber when your phone is in the busy stat ...
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Aastra Telecom 6867i - page 88
Configuring Softkeys 82 41-001524-00 REV00 – 04.2014 BLF/Xfer The BLF key allows one or more ex tensions to be monitored, and once there is any state chang e with thos e extens ions, the key shows the status of the monitor e d lines. The T ransfer key allows a call to be transferred to other recipients blindly or consultatively . The BLF/Xfer key ...
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Aastra Telecom 6867i - page 89
Configuring Softkeys 41-001524-00 REV00 – 04. 2014 83 Configuring a BLF/Xfer Key Using the Aastra W eb UI Aastra W eb UI 1. Click on Operation > Softk eys and XML . or Click on Operation > Expansion Module <N>. Soft k eys 2. Select from Key 1 through Ke y 2 0 on the T op keys. 3. In t he Ty p e field, select BLF/Xfer . 4. In t he Va l ...
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Aastra Telecom 6867i - page 90
Configuring Softkeys 84 41-001524-00 REV00 – 04.2014 Speed Dial/Xfer The Speed Dial key allows a number to be dialed quickly by pr essing one key conf igured for spe ed dialing. Th e T ransfer key allows a call to be transferred to other recipients blindl y or consultatively . The Speed Dial/Xfer key combines the Speed Dial and T ransfer keys ’ ...
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Aastra Telecom 6867i - page 91
Configuring Softkeys 41-001524-00 REV00 – 04. 2014 85 7. In the state fields, check (enable) or uncheck (disab le) the states you want to ap ply to this sof tkey . Expansion Mo dule Keys 8. Select from Key 1 through Key 16 . 9. In the Ty p e field, select Speed Dial/Xfer . 10. In the Val u e field, enter the speed dial extension or the exte nsion ...
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Aastra Telecom 6867i - page 92
Configuring Softkeys 86 41-001524-00 REV00 – 04.2014 Speed Dial/Conf The 6867i allows you to configure a softkey or programmable key or expansion module key to be used as a speed dial conference key ( Speed Dial/Conf key) while remaining in the curr ent call. This key allows a user on a call to conference another party at a pr e -defined number w ...
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Aastra Telecom 6867i - page 93
Configuring Softkeys 41-001524-00 REV00 – 04. 2014 87 Expansion Mo dule Keys 8. Select from Key 1 through Key 16 . 9. In the Ty p e field, select Speed Dial/Conf . 10. In the Val u e field, enter the speed dial extension or the extensio n to add to the confer ence (for example, 3600 ). 11. In the Line field , select the line for which yo u want t ...
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Aastra Telecom 6867i - page 94
Configuring Softkeys 88 41-001524-00 REV00 – 04.2014 Director y K ey By default, the 68 67i has a dedica ted Directory key. Ho wever , using the Aast ra W eb UI, you can assig n the Directory key to an y key on the left or bottom softkey s on the phone. The Directory feature allow s you to st ore frequently used na mes and numbers on the phone. Y ...
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Aastra Telecom 6867i - page 95
Configuring Softkeys 41-001524-00 REV00 – 04. 2014 89 Configuring a D irec tory Key Using the Aastra W eb UI Aastra W eb UI 1. Click on Operation > Softk eys and XML . or Click on Operation > Expansion Module <N> . Soft k eys 2. Select from Key 1 through Ke y 2 0 on the T op keys. or Select from Key 1 through Ke y 1 8 on the Bottom ke ...
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Aastra Telecom 6867i - page 96
Configuring Softkeys 90 41-001524-00 REV00 – 04.2014 Cal l e rs L is t Key By default, the 68 67i has a dedicated Callers List key . However , using the Aastra Web UI, y ou can assign the Callers List key to any key on th e left or bottom keys on the ph one. The Callers List is a stored log of your incom ing calls. Y ou can use th e Callers List ...
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Aastra Telecom 6867i - page 97
Configuring Softkeys 41-001524-00 REV00 – 04. 2014 91 Configuring a Callers List Key Using the Aastra W eb UI Aastra W eb UI 1. Click on Operation > Softk eys and XML . or Click on Operation > Expansion Module <N> . Soft k eys 2. Select from Key 1 through Ke y 2 0 on the T op keys. or Select from Key 1 through Ke y 1 8 on the Bottom k ...
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Aastra Telecom 6867i - page 98
Configuring Softkeys 92 41-001524-00 REV00 – 04.2014 Redial K ey By default, the 6867i has a dedicated Redial key. Ho wever , using the Aastra Web UI, you can assig n the Redial key to an y key on the left or bottom ke ys on the phone . The Redial List is a st ored log of y our outgoing calls . Y ou can use the Redi al key to access a list of the ...
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Aastra Telecom 6867i - page 99
Configuring Softkeys 41-001524-00 REV00 – 04. 2014 93 Configuring a Redial Key Using the Aastra W eb UI Aastra W eb UI 1. Click on Operation > Softk eys and XML . or Click on Operation > Expansion Module <N> . Soft k eys 2. Select from Key 1 through Ke y 2 0 on the T op keys. or Select from Key 1 through Ke y 1 8 on the Bottom keys. 3 ...
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Aastra Telecom 6867i - page 100
Configuring Softkeys 94 41-001524-00 REV00 – 04.2014 Conference K ey By default, the 6867i has a dedicated C onference key . However , using the Aastra Web UI, you can assign the C onference key to any key on th e left or bottom keys on the ph one. Configuring a Conferenc e K ey Using the Aastr a W eb UI Note: F or more inf ormation about c onfer ...
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Aastra Telecom 6867i - page 101
Configuring Softkeys 41-001524-00 REV00 – 04. 2014 95 Tr a n s f e r K e y By default, the 6867i has a dedicated T ransfer key . However , using the Aastra We b UI, you can assign the T ransfer key t o any key on the left or bottom key s on the phone . Configuring a T ransfer Ke y Using the Aastra W eb UI Note: F or more information about transf ...
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Aastra Telecom 6867i - page 102
Configuring Softkeys 96 41-001524-00 REV00 – 04.2014 Intercom K ey Yo u c a n u s e t h e Inter com key to automatically connect with a remote ex tension f or outgoing call s, and to answ er an incoming intercom call . Configuring an Interc om K ey Using the Aastr a W eb Ui Note: F or more inf ormation about the Inter com featur e, see “Using I ...
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Aastra Telecom 6867i - page 103
Configuring Softkeys 41-001524-00 REV00 – 04. 2014 97 Phone Lock K ey Y ou can configure a key on the IP phone to use as a lock/unlock key . Y ou assign the function of the key as Phone L ock . Configuring a P hone Lock K ey Aastra W eb UI 1. Click on Operation > Softk eys and XML . or Click on Operation > Expansion Module <N> . Soft ...
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Aastra Telecom 6867i - page 104
Configuring Softkeys 98 41-001524-00 REV00 – 04.2014 Pag i n g Key Y ou can configure a Pa gi ng k ey o n t he p h on e t ha t al l ow s yo u to s en d a R ea l Ti m e Tra n sp o r t Pr ot o co l (R T P ) st r ea m to p re - configured multicast address(es) without involving SIP signalli n g. Y ou enter a multicast IP addr ess(es) and a port numb ...
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Aastra Telecom 6867i - page 105
Configuring Softkeys 41-001524-00 REV00 – 04. 2014 99 Using the Paging K ey The foll owing proc edure describes the use of the Pagin g key on the IP phone. The pr ocedure assumes yo u have alr eady configured the Pa gi ng key using the A astra W eb UI. 9. In th e Va l u e field, enter a multicast IP address and a port number for the Paging key . ...
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Aastra Telecom 6867i - page 106
Configuring Softkeys 100 41-001524-00 REV00 – 04. 2014 Empty K ey Y ou can set a sof tkey to force a blank entr y on the IP phone disp lay for a specific key . Y ou do this by setting the softkey to Empty . The keys are added in order (from key 1 to key 20) after an y hard-coded keys have been added. If a par ticular key is not defined, it is ign ...
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Aastra Telecom 6867i - page 107
Configuring Softkeys 41-001524-00 REV00 – 04. 2014 101 None K ey Use the f ollowing proc edure to delete a key’ s functionality on the 686 7i IP phone. Deleting a Ke y’ s Function Using the Aastra W eb UI Aastra W eb UI 1. Click on Operation > Softk eys and XML . or Click on Operation > Expansion Module <N> . 2. Choose the key you ...
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Aastra Telecom 6867i - page 108
102 41-001524-00 REV00 – 04. 2014 Making Calls This section describes ways to make calls on your 6867i phone , using your handset, speakerphone or headset. Dialing a Number First, take the ph one off-ho ok by: • Lifting the handset • Pressing or • Pr essing a line/ca ll appearance button At the dial t one, ent er the number you wish to call ...
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Aastra Telecom 6867i - page 109
Making Calls 41-001524-00 REV00 – 04. 2014 103 Using Handsfree Speakerphone The handsfr ee feature a llows y ou to speak to someon e withou t using the handset or headset. Y o ur phone must be in either the Speak er or Speaker/Headset audio mode . For more information ab out setting the audio mode on your phone, see “Audio Mode” on page 45 . ...
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Aastra Telecom 6867i - page 110
Making Calls 104 41-001524-00 REV00 – 04. 2014 Using Intercom F unctionalit y On the 6867 you can use the Icom key to auto matica lly conn ect with a remote extens ion. Using the Icom K ey Y ou ca n set specific incoming Intercom ca ll features on the 686 7i IP phone using the Aastra Web UI. The following table describes these featur es. IP Phone ...
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Aastra Telecom 6867i - page 111
Making Calls 41-001524-00 REV00 – 04. 2014 105 Red ia l The Redial List stor es information fo r up to the last 100 numbers y ou called . Y our phone logs the name/number of the called par ty, when you called, and if the call was answered or missed. Additional information such as the duration of the call, line used , and call featur es utiliz ed ...
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Aastra Telecom 6867i - page 112
Making Calls 106 41-001524-00 REV00 – 04. 2014 Acc essing the Redial List IP Phone UI 1. Press once to a ccess th e Redial List . Note: Pr ess t wice to dial the most r ecent number you dialed from the phone. 2. Press 4 to see more detailed information about they redial entry . Note: The detailed view screen c ontains the picture ID of the call e ...
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Aastra Telecom 6867i - page 113
Making Calls 41-001524-00 REV00 – 04. 2014 107 Deleti ng an Entr y In the Redial List Deleting All Entries In the R edial List IP Phone UI 1. Press once to acce ss th e Redial List . 2. Use the 5 and 2 keys t o scroll throug h the entries in the Redial List. 3. Press the Delete softkey . 4. Press the DeleteItem softkey to erase the entry. IP Phon ...
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Aastra Telecom 6867i - page 114
Making Calls 108 41-001524-00 REV00 – 04. 2014 Copying Entries to the D irec tor y Mute Y ou can use the key to mute the handset, headset, or speakerphone. When you use the key on your phone, you cannot be heard on an ac tive call or on a con ference . For muted calls, the handsfree LED flashes and th e key LED is on. T o switch mute on or off, p ...
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Aastra Telecom 6867i - page 115
41-001524-00 REV00 – 04.2014 109 Receiving C alls Wh e n a c a l l i s r i n g i n g a t your extensio n, th e inb ound c allers name, ex tension, picture ID (if applicable), and incoming call icon display on the screen. Additionally , the line/call a p p e a r a n c e L E D f l a s h e s q u i c k l y f o r t h e i n c o m i n g c a l l . Answer ...
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Aastra Telecom 6867i - page 116
110 41-001524-00 REV00 – 04. 2014 Handling Calls When you are connec ted to a call, you can use th e softkeys or hard keys on the phon e to place a call on hold, transfer a call, or c reate a conference call. Placing a Call on Hold Y ou can place an active cal l on hold by pr essing the key . When you pl ace a call on hold , only your phone can r ...
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Aastra Telecom 6867i - page 117
Handling Calls 41-001524-00 REV00 – 04. 2014 111 Automatic Hold Wh e n ju g gl i n g b e t we e n ca l l s, yo u do n o t h a ve to p re ss t h e b ut t on t o g o f ro m o n e ca l l to t he n e x t. T he p ho n e a ut o - matically puts your current call on hold as soon as you press a new line/call ap pearance button. Retrieving a Held Call If ...
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Aastra Telecom 6867i - page 118
Handling Calls 112 41-001524-00 REV00 – 04. 2014 T ransferring Calls Use the following procedure to transfer a call to an other exte nsion. IP Phone UI 1. Connect to Party 1 (if not already connec ted). Party 1 is the par t y you want to transfer . 2. Pr ess the key or Xfer softkey . 3. Enter the extension number (or the outside number) to Party ...
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Aastra Telecom 6867i - page 119
Handling Calls 41-001524-00 REV00 – 04. 2014 113 T ransferring an Existing Call to Another Existing Call IP Phone UI 1. Ensure you are on an active call wi th the par ty you wish to tran sfer (the transfer recipient should be placed on hold). Note: Direct transferring can be per formed in either the Mult-V iew Call screen or Detailed V iew C all ...
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Aastra Telecom 6867i - page 120
Handling Calls 114 41-001524-00 REV00 – 04. 2014 T ransferring to a Contact in the Director y Users can complete a transf er to a c ontact in their local dir ector y. If a user is in a call and initiates a transf er , they can nav- igate to the Dir e ctor y screen and use the key to complete a blind or consultative transf er . IP Phone UI 1. Conn ...
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Aastra Telecom 6867i - page 121
Handling Calls 41-001524-00 REV00 – 04. 2014 115 Indication of T ransferred Calls When you transfer an active call, the near- end phon e displays a Call T ransferred scr e en when a call is transferred and the far-end call is dropped. The figure below illustrates the C all T ransferred screen on the 6867i phone. ...
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Aastra Telecom 6867i - page 122
Handling Calls 116 41-001524-00 REV00 – 04. 2014 Conferencing Ca lls The 6867i IP phone has a dedicated Conferenc e key. Y ou can u se this hard key to create conference calls o r use the Con f softkey offered on screen when in a c onnected call. The 6867i IP phone o ffers two methods of conferencing: • Loca l confe rencing (def ault method). ? ...
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Aastra Telecom 6867i - page 123
Handling Calls 41-001524-00 REV00 – 04. 2014 117 3. W ait for P ar ty 2 to answer . When Party 2 answers, you can consult with them bef o re adding them to the confer ence. 4. Press the key or Con f softkey . 5. Enter the phone number of P ar ty 3. ...
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Aastra Telecom 6867i - page 124
Handling Calls 118 41-001524-00 REV00 – 04. 2014 6. W ait for Party 3 to answer . Whe n Party 3 a nswers, you can consult with them before adding them to th e conference. 7. Pr ess the key or Co n f sof tkey again to add Part y 3 to the conference. P a rt y 2 and Party 3 will connect with you to form a conference call. 8. T o drop a party from th ...
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Aastra Telecom 6867i - page 125
Handling Calls 41-001524-00 REV00 – 04. 2014 119 Creating a Conference Call By Joining T wo Existing Calls IP Phone UI 1. Ensure y ou are on an active call with one of the parties with whom y ou wish to cr eate a conf erence (the other part y should be pl aced on hol d). Note: Direct conferencing can be performed in either the Mult-V iew Call scr ...
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Aastra Telecom 6867i - page 126
Handling Calls 120 41-001524-00 REV00 – 04. 2014 Centralized C o nferencing (for S yla ntro and BroadSoft Ca ll Managers) The 6867i allows you to create multipl e conferences with un limited par ticipants (d epending on your ser ver limitations) when your Administrator enables centralized conferencing. If your A dministrator do es not enable cen ...
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Aastra Telecom 6867i - page 127
Handling Calls 41-001524-00 REV00 – 04. 2014 121 Setting Up Multiple Conferences (for Sylantro Call Manager only) If any par ty in a conference hangs up (including the par ty that began the conference), all other par ties in the conference are sti ll connected . Joining Additional Parties to Active Conferences In centralized conferencing, you can ...
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Aastra Telecom 6867i - page 128
122 41-001524-00 REV00 – 04. 2014 Managing Calls The 68 67i has severa l feat ures t hat m ake it e asie r to m ana ge ca lls, a nd to keep trac k o f your call er hi stor y , as well as you r business and personal contacts. These features include: • Directory • Callers List • DND and Call F or ward Directory The Director y is your personal ...
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Aastra Telecom 6867i - page 129
Managing Calls 41-001524-00 REV00 – 04. 2014 123 Ac cessing and Using Y our Directory Managing the Direc tory F rom the Directory in the IP phone UI, y ou can perform the follo wing: • Add new entries t o the Directory • Add new numbers to an existing Director y entr y • Edit entries in the Director y • Delete en tries from the Dire ctor ...
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Aastra Telecom 6867i - page 130
Managing Calls 124 41-001524-00 REV00 – 04. 2014 Adding Ne w Entries to the Directory IP Phone UI 1. Pr ess the key. 2. Pr ess the Add New softkey. 3. Using the dialpad keys, enter the name of the entry . Note: If necessar y , use the Backspace soft key to delete any characters, the 3 and 4 navigation keys to move y our cur- sor , and the ABC 4 s ...
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Aastra Telecom 6867i - page 131
Managing Calls 41-001524-00 REV00 – 04. 2014 125 Adding New Numbers to an Existing Director y Entry IP Phone UI 1. Press the key . 2. Press the 2 an d 5 navigation keys t o scroll through and highlight the respective Dir ector y entry (or per form a search for the en tr y as per the steps outlined in “ Accessing and Using Y ou r Direc tor y ” ...
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Aastra Telecom 6867i - page 132
Managing Calls 126 41-001524-00 REV00 – 04. 2014 Editing Entries in the Directory Deleting Entries from the Director y Y ou ca n delete entries from the Directory in the following way s: • Delete a single entr y in the Direc tory • Delete a specific number attached t o a Directory entry • Delete all entr ies in the Director y T o delete a s ...
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Aastra Telecom 6867i - page 133
Managing Calls 41-001524-00 REV00 – 04. 2014 127 T o delete a specific number attached to a Director y entr y 3. Press the Delete softkey . The following screen displays. 4. Pres s th e Delete softkey again to d elete the Direc tory entr y . 5. Press the Cancel softkey to cancel the delet e function. IP Phone UI 1. Press the key . 2. Press the 2 ...
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Aastra Telecom 6867i - page 134
Managing Calls 128 41-001524-00 REV00 – 04. 2014 T o delete all entries in the Director y IP Phone UI 1. Pr ess the key. 2. Pr ess the Delete so ftkey . The fo llowing sc reen displa ys. 3. Pr ess the Delete All sof tkey to delete all the entries in the Directory. 4. Pr ess the Can cel softke y to cancel the delete func tion. ...
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Aastra Telecom 6867i - page 135
Managing Calls 41-001524-00 REV00 – 04. 2014 129 Downloading the Direc tor y to Y our PC Y ou can download the Directory to your PC via the Aastra W eb UI. The phone sto res the director ylist.csv file to your PC in comma-separat ed value ( CSV ) format. Y ou can use any spr eadsheet application to open the file for viewing. The following is an e ...
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Aastra Telecom 6867i - page 136
Managing Calls 130 41-001524-00 REV00 – 04. 2014 Cal l e rs L is t The Callers List is a stored log of your incoming calls. The 6867 i telephone stores information on up to 2 00 incoming calls in the Callers List . Y our telephone logs the name/number of the call er , when they last called, an d if the call was answer ed or missed. Additional inf ...
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Aastra Telecom 6867i - page 137
Managing Calls 41-001524-00 REV00 – 04. 2014 131 Acc essing and Using the Callers List IP Phone UI 1. Press the key . 2. Use the 5 and 2 keys to scroll thr ough the entries in the Callers List. 3. Pres s 4 to see more detailed information about they Callers List entry. Note: The detailed view screen contains the picture ID of the ca ller (if av a ...
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Aastra Telecom 6867i - page 138
Managing Calls 132 41-001524-00 REV00 – 04. 2014 Editing Entries in the Callers List In the Caller s List, pressing the EditNu m softkey allows you to edit the entr y ’ s nu mber pr ior to dialing out or copying to the Directory . IP Phone UI 1. Pr ess the key . 2. Use the 5 and 2 keys to scroll through the entries in the Callers List. 3. Pr es ...
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Aastra Telecom 6867i - page 139
Managing Calls 41-001524-00 REV00 – 04. 2014 133 Deleting Entries from the Callers List Y ou can delete individual entries from the Callers List or you can simply delete all entries in the Callers List. T o delete an individual entr y from the Callers List T o delete all entries from the Callers List IP Phone UI 1. Press the key. 2. Use the 5 and ...
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Aastra Telecom 6867i - page 140
Managing Calls 134 41-001524-00 REV00 – 04. 2014 Copying Entries to the D irec tor y IP Phone UI 1. Pr ess the key . 2. Pr ess the 2 and 5 navigation keys to scroll through and highlight the respective Callers List entry. 3. Pr ess the Copy sof tkey . The entry is copied to the Director y . Note: If the contac t ’ s name already exists in th e ...
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Aastra Telecom 6867i - page 141
Managing Calls 41-001524-00 REV00 – 04. 2014 135 Missed Calls Indicator The IP phone has a missed calls indicator that increments th e number of missed calls t o th e phone. The numb er of calls that have not been answered increment on the phon e’ s H ome screen as # Missed Calls. As the number of unanswered calls increment, the phone numbers a ...
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Aastra Telecom 6867i - page 142
Managing Calls 136 41-001524-00 REV00 – 04. 2014 Downloading the Callers List to Y our PC Y ou ca n download the Call ers List to your PC for viewing using the Aastra Web UI. When you download the Callers List, the phone stor es the callerlist.csv file to your computer in comma-separated value ( C SV ) format. Y ou can use any spr eadsheet applic ...
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Aastra Telecom 6867i - page 143
Managing Calls 41-001524-00 REV00 – 04. 2014 137 DND and Call F or w ard The 6867i has a feature that allows you to configure DND and Call F or ward for multiple accounts on the phone. Y ou can set specific modes f or the way y ou want the phone to ha ndle DND and Call F or ward . The thre e modes you can set on the phone for these features are: ...
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Aastra Telecom 6867i - page 144
Managing Calls 138 41-001524-00 REV00 – 04. 2014 The follo wing table describes the key and M essage Wa iting In dicator (MWI) LEDs when yo u enable DND on the IP pho ne. Configuring a DND K ey The follo wing describes the process of configuring DND on your phone. T o configure a DND key , see “D o Not Disturb (DND) Key ” on page 67 . Configu ...
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Aastra Telecom 6867i - page 145
Managing Calls 41-001524-00 REV00 – 04. 2014 139 4. Click on Basic Settings > Account C onfiguration . 5. For each ac count, enable DND by placing a check mark in the box. Disable DND b y uncheck ing the box. Notes: • If you selec ted Account or Custom mode in Step 2, you can enable/disable each account or all acco unts as applicable. If you ...
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Aastra Telecom 6867i - page 146
Managing Calls 140 41-001524-00 REV00 – 04. 2014 Configuring DND Modes Using the IP Phone UI Afte r you ad d a D ND k ey to your p hon e, you ca n tog gle t he DND state using this key on the phone. Use the following proc edure to ena ble/disable DND on the IP phone . The following procedur es assume you have already configured a DND key AND assu ...
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Aastra Telecom 6867i - page 147
Managing Calls 41-001524-00 REV00 – 04. 2014 141 Call Forward Configu ration Call F or ward on the IP phone allows incoming calls to be forwarded to anothe r destination. On the 6867i, y ou can set Call F or ward on the pho ne -side for a specific ac count or for all accounts on the phone. Y ou can set a Call F or ward mode using the Aastra W eb ...
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Aastra Telecom 6867i - page 148
Managing Calls 142 41-001524-00 REV00 – 04. 2014 Configuring C all Fo r ward U sing the Aastra W eb UI Aastra W e b UI 1. Click on Basic Settings > Prefer ences > General . 2. In the Call For war d Key Mo de field, select a call forward mode to use on the phone. • Acc ount (default): The Acc ount mode allows y ou to co nfigure Call Forwar ...
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Aastra Telecom 6867i - page 149
Managing Calls 41-001524-00 REV00 – 04. 2014 143 4. Click on Basic Settings > Acc ount Configura tion . The illustration abo ve shows 2 acco unts configured on the phone. Acc ounts must be set up by your System Admin- istra tor . 5. F or each account, enable the Call F or ward state by placing a check mark in one or more of the f ollowing Stat ...
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Aastra Telecom 6867i - page 150
Managing Calls 144 41-001524-00 REV00 – 04. 2014 Using Call F or ward via the IP P hone UI Once Call Fo r ward is enabled on your phone, you can a ccess the Call Forward menus by pressing a pre- configured Call Fo r w a r d key, or by selectin g Options > Call Forward from the IP phone UI. Call F or ward in Acc ount Mode 7. For the No Answer s ...
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Aastra Telecom 6867i - page 151
Managing Calls 41-001524-00 REV00 – 04. 2014 145 Call Forward in Phone Mode 7. Using th e 2 navigation key , move to the On checkbox beside the respective C all F or ward mode and pr ess the button to enable the Call F or ward mode. 8. Pr ess the Sav e softkey to sav e your changes . IP Phone UI 1. Press the c onfigured Cal l Fwd sof tkey or pres ...
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Aastra Telecom 6867i - page 152
Managing Calls 146 41-001524-00 REV00 – 04. 2014 Call F or ward in Custom Mode IP Phone UI 1. Pr ess the configured Call Fwd so ftkey or pres s , naviga te to the Call F or ward option and press the button or Select softkey . The Call F or ward scr een displays . 2. Pr ess the 3 or 4 navigatio n keys to change to the desired account. Note: Select ...
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Aastra Telecom 6867i - page 153
41-001524-00 REV00 – 04.2014 147 A dditional F eatur es This section descr ibes additional features you can use on the 6867i pho ne. Display D TMF Digits A feat ure on the 6867 i phone allow s users to enab le or disable D TMF (dual-tone multi-freq uency) digits to display t o the IP phone when using the dialpad to dial , or when dialing from a s ...
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Aastra Telecom 6867i - page 154
Additional Features 148 41-001524-00 REV00 – 04. 2014 Play Call W a iting T one Y ou can enable or disable the pla ying of a call waiting tone when a caller is on an active call and a new call co mes into the phone. Y ou can configure th is feature using the Aastra Web UI. Configuring Call W aitin g T one Aastra W e b UI 1. Click on Basic Setting ...
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Aastra Telecom 6867i - page 155
Additional Features 41-001524-00 REV00 – 04. 2014 149 Stuttered Dial T one Y ou can enable or disable the play ing of a stuttered dial t one when ther e is a message waiting on the IP phone. Y ou can configure this featur e using the Aastra W eb UI. Configuring Stuttered Dial T o ne Aastra W eb UI 1. Click on Basic Settings > Preferences > ...
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Aastra Telecom 6867i - page 156
Additional Features 150 41-001524-00 REV00 – 04. 2014 XML Beep Sup p or t Using the Aastra Web UI, you can enable or disable a beep to be audible when the phone receives an XML application using the XML Beep Suppor t field at the path Basic S ettings > Preferences > General . If you disable this f eature, then no beep is heard when the XML ...
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Aastra Telecom 6867i - page 157
Additional Features 41-001524-00 REV00 – 04. 2014 151 Status Scroll D elay Using the Aastra Web UI, you can specify a scroll delay option that a llows you to set the time delay , in seconds, between the scrol ling of each status message on the phone . Y ou can specify this setting in the Status Scroll Delay (seconds) field at the path Basic Setti ...
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Aastra Telecom 6867i - page 158
Additional Features 152 41-001524-00 REV00 – 04. 2014 S witch UI F ocus to Ringing Line Y ou can config ure a feature on the 6867i that controls the behavior of the phone when it receives an incoming call wh en it is already in a connected call. When a call comes into th e phone, and the pho ne is already on a connected call , the phone switches ...
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Aastra Telecom 6867i - page 159
Additional Features 41-001524-00 REV00 – 04. 2014 153 Call Hold R eminder During Active Calls The IP phones allow y ou to enable or disable the ability f or th e phone to initiate a continuous re minder tone on the a ctive call when another call is on hold. F or example, when this fe ature is enable d, and the call on Line 1 is on hold , and then ...
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Aastra Telecom 6867i - page 160
Additional Features 154 41-001524-00 REV00 – 04. 2014 Call Hold R e minder (on single hold) On the 6867i IP phone, you can enable or disable a feature that will sta rt the reminder ring splash timer as soon as you put a call on hold (e ven when no other call s are active on the ph one). When e nabled, the phone initiates a reminder r ing splash p ...
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Aastra Telecom 6867i - page 161
Additional Features 41-001524-00 REV00 – 04. 2014 155 Call W aiting T one Period Y ou can specify a specific time per iod (in seconds) for the call waiting tone to play at regular inter vals on an active call using the paramet er Call W aiting T one Period . A value of 0 is the default an d plays the call waiting tone only once on the active call ...
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Aastra Telecom 6867i - page 162
Additional Features 156 41-001524-00 REV00 – 04. 2014 Goodbye K ey Canc els Incoming Calls The 6867i has a feature that allows you to configure the Goodb ye key to drop a second incoming call or ignore incoming calls presented to the phone when you are on an ac tive call. The parameter is called Goodbye K ey Canc els Incoming Call and is configur ...
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Aastra Telecom 6867i - page 163
Additional Features 41-001524-00 REV00 – 04. 2014 157 Message W aiting Indicator Y ou can configure the Message W aiting Indicato r (MWI) to illuminate f or a specific line or for all lines. F or example, if you configure the MWI LED on Line 2 only , th e LED illuminates if a voicemail is pending on Line 2. I f you configur e the MWI LED for all ...
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Aastra Telecom 6867i - page 164
Additional Features 158 41-001524-00 REV00 – 04. 2014 Incoming Interc om Call Fe atures By default, the IP ph one allows incoming intercom calls to be automatically answered without having to set up an Icom key on your phone. The phone automatic ally plays a warning tone when it receives an inc o ming intercom call . It also mutes the microphone. ...
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Aastra Telecom 6867i - page 165
Additional Features 41-001524-00 REV00 – 04. 2014 159 Configuring In coming Intercom Settings Aastra W eb UI 1. Click on Basic Settings > Preferences > Inc oming Intercom Settings . 2. The Auto -An s wer field is enabled by default. T he automatic answ ering f eature is turned on for the IP phone f or answering Intercom calls. T o disa ble ...
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Aastra Telecom 6867i - page 166
Additional Features 160 41-001524-00 REV00 – 04. 2014 Group RTP P aging Y ou can configur e the phone to allo w it to rec eive a Real T ime T ransport Proto col (RTP) stream fr om pre - configur ed mul- ticast address(es) without involving SIP sig nalling. This is ca lled Group P aging on the IP ph ones. Y ou can specify u p to 5 multicast addr e ...
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Aastra Telecom 6867i - page 167
Additional Features 41-001524-00 REV00 – 04. 2014 161 Shared C all Ap pear ance (SCA) C all Bridgi ng Shared C all Appearanc e (SCA) is when incomin g calls are pr esented t o multiple phones simultaneo usly . For examp le, it is the ability to assign the boss' ex tension to a button on the secretary' s phone. Calls can be transferred b ...
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Aastra Telecom 6867i - page 168
Additional Features 162 41-001524-00 REV00 – 04. 2014 Line Ke ys Softk eys Star Codes All of the main ca ll handling an d extension management features using star codes can be set o n your phone by your Administrator . Contact your System Administrat or for more information. If these have no t been set up, you can dial any star code commands on t ...
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Aastra Telecom 6867i - page 169
41-001524-00 REV00 – 04.2014 163 Model M680i Expansion Module The 6867i IP ph one offers an optional M680 i Expansion Module that attaches to the right side of the phone to provide additional programmable key s. The M680i provides 16 softkeys on the di alpad. Each key provides an LED for indicating call status. The M680i pr ovides a paper label f ...
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Aastra Telecom 6867i - page 170
Model M680i Expansion Module 164 41-001524-00 REV00 – 04. 2014 Using the Expansion Modules M680i Expansion Module After configuring the softkeys on the M680i Expansion Module , you can re cord the name of the key on the paper l abels provide d with the Expansion Module. Pr ess the key you want to use when applicab le. Press-and-Hold to Create a S ...
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Aastra Telecom 6867i - page 171
41-001524-00 REV00 – 04.2014 165 T roubleshooting Solutions Why is m y display blank? Ensure that power is being provided to your phone. If your network does not provide inl ine powe r over Et hernet, you can obtain an additional accessor y , th e Aastra PoE (P ower over Ethernet) inline power supply, to provide power over Ethernet locally to you ...
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Aastra Telecom 6867i - page 172
Troubleshooting Solutions 166 41-001524-00 REV00 – 04. 2014 How do I re star t the IP phone? Y ou ca n restar t the phone from the IP ph one UI or through the Aast ra W e b UI. See “Resta rtin g Y our Phon e Using the IP Phone UI” on page 53 and “Restar ting Y our Phone Using the Aastra Web UI” on page 53 for mo re i nfor mat ion . How do ...
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Aastra Telecom 6867i - page 173
41-001524-00 REV00 – 04.2014 Warranty-1 Limited W arran ty (Not applicable in Austr alia – see belo w for Limited W arranty in A ustralia) Aastra warrants this product against defects and malfunctions in accordance w ith Aastra's authorized, written functional specification r elating to such products during a one (1) year period fr om the ...
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Aastra Telecom 6867i - page 174
Warranty-2 41-001524-00 REV00 – 04.20 14 Limited W arran ty ( A ustralia Only) The benefits under the Aastra Limited W arr anty below are in addition to other r i ghts and remedies t o which you may be entitled under a law in relation to the products. In addition to all rights and remedies to which you may be entitled under the Competition and Co ...
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Aastra Telecom 6867i - page 175
Limited Warranty (Austral ia Only) 41-001524-00 REV00 – 04. 2014 Warranty-3 W arranty Repair Ser vices Procedure: S hould the product fail during the W arranty P e rio d and you wish to make a claim under this express warranty , please con tact the Aastra authorized reseller who sold you this pr oduc t (details as per the inv oice) and present pr ...
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Aastra Telecom 6867i - page 176
A-1 41-001524-00 REV00 – 04.20 14 App endix A - T ime Zone C o des The following table identifies the time zone name and time zone code to use on the IP phone. Time Zo ne N am e/ Tim e Zon e Co d e T ab le Tim e Z o ne Na m e Tim e Zo ne Co d e AD-Andorra AE-Dubai AG- An ti gu a AI-Anguilla AL - Tirane AN-Curacao AR-Buenos Aires AS-Pago Pago A T ...
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Aastra Telecom 6867i - page 177
Appendix A - Time Zone Codes 41-001524-00 REV00 – 04. 2014 A-2 CA-Newf oundland CA-Atlantic CA-East ern CA-Saskat chewan CA-Cent ral CA-Moun tain CA-P acific CA- Y ukon CH-Zurich CK-Rarotonga CL -Santiago CL -Easter CN-Beijing CO-Bogota CR-Costa Rica CU-Havana CY -N icosia CZ-P rague NST AST EST EST CST MST PST PST CET CKS CLS EAS CST COS CST CST ...
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Aastra Telecom 6867i - page 178
Appendix A - Time Zone Codes A-3 41-001524-00 REV00 – 04.20 14 LC - S t Lu c i a LI-V aduz LT- V i l n i u s L U-Luxembourg LV - R i g a AST CET EET CET EET MC-Monaco MD- Chisinau MK- Skopje MQ-Martini que MS-Montserrat MT -Ma lta MU-Maurit ius MX- Mexic o City MX-Ca ncun MX- Merida MX- Monterr ey MX-Mazatlan MX-Chihuahua MX- Hermos illo MX- Tiju ...
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Aastra Telecom 6867i - page 179
Appendix A - Time Zone Codes 41-001524-00 REV00 – 04. 2014 A-4 TR-Istanbul TT -P or t o f S pa in TW - T a i p e i EET AST CST UA- K i e v US-Eastern US-Central US-Mountain US-Pacific US-Alaska US-Aleutian US-Hawaii UY -Monte video EET EST CST MST PST AKS HAS HST UYS V A-Vatican CET YU-Belgrade CET Time Zone Name Ti m e Zo ne Co d e ...
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Aastra Telecom 6867i - page 180
Index-1 41-001524-00 REV00 – 04.20 14 Index Numerics 6867i additional features of ................ ............ ............ ............ ............... ............ .... 147 features of ........... ............ ............ .............. ............ ............ ............... ............ ......... 1 line settings ... .............. ....... ...
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Aastra Telecom 6867i - page 181
Index 41-001524-00 REV00 – 04.2014 Index-2 BLF/Xfer k ey ............ ............ ............. .............. ............ ............ ............... ............ . 82 Call Forward ke y ........... ............ ............ .............. ............ ............ ............... ...... 81 callers list ... ............ .............. ........ ...
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Aastra Telecom 6867i - page 182
Index Index-3 41-001524-00 REV00 – 04.20 14 handset not working ............... .............. ............ ............ ............ ............... .... 165 locking/unlocking phone . ............ .............. ............. ............ ............ ........... 166 no dial tone ...... ............... ............ ............ .............. .. ...
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Aastra Telecom 6867i - page 183
Disclaimer Aastra will not accept liabilit y for any damages and/or long distance charges, which result from unauthorized and/or unlawful use. While ever y effort has been made to ensure accurac y , A astra will not be liabl e for technical or editorial errors or omissions contained within this documentation. The information contained in this docum ...
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