Manual de instrucciones Cisco Systems 1.4

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Summary
  • Cisco Systems 1.4 - page 1

    Corporate Headquarters Cisco Systems, In c. 170 West Tasman Drive San Jose, CA 951 34-1706 USA http://www.ci sco.com Tel: 408 526-4000 800 553-NETS (638 7) Fax: 408 526-4100 Cisco P er sonal Assi stant Installation and A dministration Guide Re lease 1 .4 Re vised Nove mber 29, 20 04 Text Part Number: OL -4590-03 ...

  • Cisco Systems 1.4 - page 2

    THE SPECIFICATION S AND INFORMATION REGARDING TH E PRODUCTS IN TH IS MANUAL A RE SUBJECT TO CHAN GE WITHOUT N OTICE. ALL STATEMENTS , INFORMATION, AND RECOMMENDATI ONS IN THI S MANUAL ARE BE LIEVED TO BE A CCURATE BUT ARE PRESENTED WI THOUT WARRANTY OF ANY KIND, EX PRESS OR IMPLIED. USERS MUST TAKE FULL RESPO NSIBILITY FOR THEIR APPLICATION OF ANY ...

  • Cisco Systems 1.4 - page 3

    iii Cisco Personal Assistant 1. 4 Inst allation and Administration Guide OL-4590-03 CONTENTS Preface ix Overview ix Audience ix Related Documentation x Help and Document Conventions x Using Help x Document Conventions xi Obtaining Documentation xi Cisco.com xi Ordering Documentation xii Documentation Feedback xii Obtaining Technical Assistance xii ...

  • Cisco Systems 1.4 - page 4

    Contents iv Cisco Personal Assistant 1.4 Instal lation and Administration Guide OL-4590-03 Using Partitions and Calling Search Spaces Without Personal Assistant 1-17 Defining Partitions and Call Search Spaces for Personal Assistant 1-18 Customizing Implementation of Perso nal Assistan t 1-23 Using Personal Assistant Without Speech Recognitio n 1-23 ...

  • Cisco Systems 1.4 - page 5

    Contents v Cisco Personal Assistant 1.4 Inst allation and Administration Guide OL-4590-03 CHAPTER 4 Configuring Personal Assistant 4-1 Personal Assistant Configuration Task List 4-1 Logging On to and Out of the Personal Assistant Administration Interface 4-3 Configuring Speech Recognition 4-4 Configuring Telephony Provide rs 4-7 Configuring the Cor ...

  • Cisco Systems 1.4 - page 6

    Contents vi Cisco Personal Assistant 1.4 Instal lation and Administration Guide OL-4590-03 Calls Transferred to Voice Mail Too Quickly 6-4 Dial Rules No t Working Pr operly 6-4 Calls Dropping 6-4 Callers Hear “We Are Experiencing Technica l Difficulties, Please Call Back Later” 6-4 Personal Assistant Is Too Slow to Answer Calls 6-5 Callers Hear ...

  • Cisco Systems 1.4 - page 7

    Contents vii Cisco Personal Assistant 1.4 Inst allation and Administration Guide OL-4590-03 Directory Hierarchy Configuration A-7 Directory Lookup Rules A-8 Enhanced Text to Speech Config uration A-9 Messaging Configura tion A-10 Miscellaneous Settings A-12 Reset User Information A-15 Server Configuration A-16 Server Status A-20 Speech Services Con ...

  • Cisco Systems 1.4 - page 8

    Contents viii Cisco Personal Assistant 1.4 Instal lation and Administration Guide OL-4590-03 ...

  • Cisco Systems 1.4 - page 9

    ix Cisco Personal Assistant 1. 4 Inst allation and Administration Guide OL-4590-03 Preface This preface describes who sh ould read this publication and its document con ventions. Overview The Cisco P ersonal Assistant Installation and Admi nistration Guide pro vides you with t he information you need to understand, install, conf igure, an d manage ...

  • Cisco Systems 1.4 - page 10

    x Cisco Personal Assistant 1.4 Instal lation and Administration Guide OL-4590-03 Preface Related Documentation The tasks described in this guide are consid ered to be adminis tration-le vel tasks. Because of the cl ose interaction of Personal Assistant with Cisco CallManager, these tasks requi re you to be familiar with Cisco CallMana ger as well . ...

  • Cisco Systems 1.4 - page 11

    xi Cisco Personal Assistant 1.4 Inst allation and Administration Guide OL-4590-03 Preface Obtaining Documentation Document Conventions The Cisco P ersonal Assistant Instal lation and Administr ation Guide uses the following con ventions: The Cisco P ersonal Assistant Instal lation and Administr ation Guide also uses the fo llowi ng con ventions: No ...

  • Cisco Systems 1.4 - page 12

    xii Cisco Personal Assistant 1.4 Instal lation and Administration Guide OL-4590-03 Preface Documentation Feedba ck Y ou can access the Cisco website at this URL: http://www .cisco.com Y ou can access international Cisco website s at this URL: http://www .cisco.com/public/countries_languages.shtml Ordering Documentation Y ou can f ind instruction s ...

  • Cisco Systems 1.4 - page 13

    xiii Cisco Personal Assistant 1.4 Inst allation and Administration Guide OL-4590-03 Preface Obtaining Technical Assistance Access to all tools on the Cisco T echnical Support W e bsite requires a Cisco.com user ID and password. If you have a v alid service con tract but do not hav e a user ID or p assword, you can register at this U RL: http://tool ...

  • Cisco Systems 1.4 - page 14

    xiv Cisco Personal Assistant 1.4 Instal lation and Administration Guide OL-4590-03 Preface Obtaining Additional Publ ications and Information Se verity 4 (S4)—Y ou require information or assistance with Cisco product capabiliti es, installation, or confi guration. There is little or no ef fect on your b usiness operations. Obtaining Additional Pu ...

  • Cisco Systems 1.4 - page 15

    CH A P T E R 1-1 Cisco Personal Assistant 1.4 Instal lation and Administration Gu ide OL-4590-03 1 Planning for Personal Assistant Before you install Cisco Personal Assistan t into your product ion network, y ou should take the time to understand it and ho w it f its in the rest of the IP tel ephony netw ork. Y ou should also d etermine the best se ...

  • Cisco Systems 1.4 - page 16

    1-2 Cisco Personal Assistant 1.4 Instal lation and Administration Guide OL-4590-03 Chapter 1 Planning for Personal Assistant Understanding Persona l Assistant Proxy Access Users can gi ve other users permissio n to access and manage their Personal Assistant accounts. Rule-Based Call Routing Personal Assistant can for ward and screen incomin g calls ...

  • Cisco Systems 1.4 - page 17

    1-3 Cisco Personal Assistant 1.4 Instal lation and Administration Gu ide OL-4590-03 Chapter 1 Planning for Personal Assistant Understanding Personal Assistan t Cisco IP Telephony Terminology Personal Assistant and other components of the IP telephon y network, such as Cisco CallManager, use terminology and co ncepts that might not b e fami liar to ...

  • Cisco Systems 1.4 - page 18

    1-4 Cisco Personal Assistant 1.4 Instal lation and Administration Guide OL-4590-03 Chapter 1 Planning for Personal Assistant Understanding Persona l Assistant Partitions and Calling Search Spaces In a Cisco CallManager setup , each phone exte nsion is assi gned to a partiti on and a calling search spac e. A partition is a group of de vices with sim ...

  • Cisco Systems 1.4 - page 19

    1-5 Cisco Personal Assistant 1.4 Instal lation and Administration Gu ide OL-4590-03 Chapter 1 Planning for Personal Assistant Understanding Personal Assistan t How Personal Assistant Uses Directories Wi t h P e r s o n a l Assistant, you mu st hav e a supported LD AP directory installed, to meet network requirements. The directory contains r ecords ...

  • Cisco Systems 1.4 - page 20

    1-6 Cisco Personal Assistant 1.4 Instal lation and Administration Guide OL-4590-03 Chapter 1 Planning for Personal Assistant Understanding Persona l Assistant Figure 1-1 illustrates the conn ection of Personal Assistant to the IP telephon y networ k. Figur e 1 -1 P ersonal Assistant in the IP T ele phon y Networ k Ta b l e 1-1 further describes the ...

  • Cisco Systems 1.4 - page 21

    1-7 Cisco Personal Assistant 1.4 Instal lation and Administration Gu ide OL-4590-03 Chapter 1 Planning for Personal Assistant Understanding Personal Assistan t Personal Assistant and User Interactions The follo wing sections can assist yo u in understanding ho w Personal Assistant interacts with users: • Interaction T erminology , page 1-7 • In ...

  • Cisco Systems 1.4 - page 22

    1-8 Cisco Personal Assistant 1.4 Instal lation and Administration Guide OL-4590-03 Chapter 1 Planning for Personal Assistant Understanding the Personal Assistant Se rver and Speech-R ecognition Server Access to Personal Assistant The follo wing sequence illu strates the pro cesses in volved when users access Personal Assistant: 1. Users dial the Pe ...

  • Cisco Systems 1.4 - page 23

    1-9 Cisco Personal Assistant 1.4 Instal lation and Administration Gu ide OL-4590-03 Chapter 1 Planning for Personal Assistant Understanding the Perso nal Assistant Server and Speec h-Recognition Server For sp ecif ic items, such as user names in th e corporate d irectory , the grammar is generated an d automatically compiled d uring the system refr ...

  • Cisco Systems 1.4 - page 24

    1-10 Cisco Personal Assistant 1.4 Instal lation and Administration Guide OL-4590-03 Chapter 1 Planning for Personal Assistant Creating Server Clusters Interactions of the Personal Assistant Server and Speech-Recognition Server Personal Assistant separates the speec h-recognition funct ions from call routing and oth er basic functions of the Persona ...

  • Cisco Systems 1.4 - page 25

    1-11 Cisco Personal Assistant 1.4 Instal lation and Administration Gu ide OL-4590-03 Chapter 1 Planning for Personal Assistant Creating Server Cluste rs During server inst allation, you must specify the same Cisco CallManager publ isher for all of the Personal Assistant and speech-r ecognition serv ers in th e same Personal Assistant cluster . 2. C ...

  • Cisco Systems 1.4 - page 26

    1-12 Cisco Personal Assistant 1.4 Instal lation and Administration Guide OL-4590-03 Chapter 1 Planning for Personal Assistant Creating Server Clusters • Whether you enable automatic failo ver for Personal Assistant server redundanc y . Failo ver ensures that if a serv er goes do wn, another serv er tak es ov er the responsibiliti es of the failed ...

  • Cisco Systems 1.4 - page 27

    1-13 Cisco Personal Assistant 1.4 Instal lation and Administration Gu ide OL-4590-03 Chapter 1 Planning for Personal Assistant Creating Server Cluste rs 2. Choose a server , for example the MCS-78 35-H1-IPC1. 3. Determine ho w to install the Personal Assistant components , for example, whether you wa nt the Personal Assistant server and speech-reco ...

  • Cisco Systems 1.4 - page 28

    1-14 Cisco Personal Assistant 1.4 Instal lation and Administration Guide OL-4590-03 Chapter 1 Planning for Personal Assistant Creating Server Clusters T o create a simple Personal Assistant server cluster , do not sp ecify failov er servers in the server confi gurations when you config ure each server throu gh the Personal Assistant administration ...

  • Cisco Systems 1.4 - page 29

    1-15 Cisco Personal Assistant 1.4 Instal lation and Administration Gu ide OL-4590-03 Chapter 1 Planning for Personal Assistant Creating Server Cluste rs Effect of Load Balancing on Rule-Based Call Routing If you are not using failo ver serv ers, and if a Personal Assistant server becomes disabled, the inte rceptor port route points re gistered wit ...

  • Cisco Systems 1.4 - page 30

    1-16 Cisco Personal Assistant 1.4 Instal lation and Administration Guide OL-4590-03 Chapter 1 Planning for Personal Assistant Intercepting Calls with Personal Assistant If you def ined more than 18 media ports on server A and serv er B, the servers wil l not be able to tak e on the full load of the other serv er if it becomes disab led. For e xampl ...

  • Cisco Systems 1.4 - page 31

    1-17 Cisco Personal Assistant 1.4 Instal lation and Administration Gu ide OL-4590-03 Chapter 1 Planning for Personal Assistant Intercepting Calls with Personal Assistant • Defin ing Partiti ons and Call Search Spaces for Personal Assistant, page 1-18 Using Partitions and Calling Search Spaces Without Personal Assistant T o illustrate partitions a ...

  • Cisco Systems 1.4 - page 32

    1-18 Cisco Personal Assistant 1.4 Instal lation and Administration Guide OL-4590-03 Chapter 1 Planning for Personal Assistant Intercepting Calls with Personal Assistant On the other hand, User 5555 can dial User 3000, because the calling search space of User 5555, cssG W , includes the Lobb y partition in which t he extension of User 3 000 exists. ...

  • Cisco Systems 1.4 - page 33

    1-19 Cisco Personal Assistant 1.4 Instal lation and Administration Gu ide OL-4590-03 Chapter 1 Planning for Personal Assistant Intercepting Calls with Personal Assistant 3. Create the calling search space for Personal Assistant, in this example, cssP A, and add the partitions indicated in the follo wing table to it. 4. Change the partition of User ...

  • Cisco Systems 1.4 - page 34

    1-20 Cisco Personal Assistant 1.4 Instal lation and Administration Guide OL-4590-03 Chapter 1 Planning for Personal Assistant Intercepting Calls with Personal Assistant Note that because cssP A contains the N onP AManaged partition and does n ot contain the P A partition, Personal Assistant does n ot intercept the call a second time to process the ...

  • Cisco Systems 1.4 - page 35

    1-21 Cisco Personal Assistant 1.4 Instal lation and Administration Gu ide OL-4590-03 Chapter 1 Planning for Personal Assistant Intercepting Calls with Personal Assistant 3. Update each IP phone e xtension that you want managed with th e ne w P AMa naged partition and t he cssPhones calling search space. If you do not want to enable Persona l Assist ...

  • Cisco Systems 1.4 - page 36

    1-22 Cisco Personal Assistant 1.4 Instal lation and Administration Guide OL-4590-03 Chapter 1 Planning for Personal Assistant Intercepting Calls with Personal Assistant When User 1002 dials U ser 1001, Cisco CallManager uses the calling search space of User 1002, cssPhones, and f inds that 1XXX, in the P A partition matches. Because Cisco CallManag ...

  • Cisco Systems 1.4 - page 37

    1-23 Cisco Personal Assistant 1.4 Instal lation and Administration Gu ide OL-4590-03 Chapter 1 Planning for Personal Assistant Customizing Implementation of Personal Assistant Why You Need Interceptor Port Error Handling Y ou conf igure interceptor port error handling to tell Cisco CallManager ho w to route calls to Personal Assistant users when th ...

  • Cisco Systems 1.4 - page 38

    1-24 Cisco Personal Assistant 1.4 Instal lation and Administration Guide OL-4590-03 Chapter 1 Planning for Personal Assistant Preventing Toll Fra ud Preventing Toll Fraud T o prev ent or limit name-dialing tran sfers from Personal Assist ant to external num bers, we recommend that you use one of the follo wing solutions: • Config ure your Cisco C ...

  • Cisco Systems 1.4 - page 39

    CH A P T E R 2-1 Cisco Personal Assistant 1.4 Instal lation and Administration Gu ide OL-4590-03 2 Installing and Upgrading Personal Assistant This chapter contains t he follo wing sections: • T ask List for Installing Personal Assistant on a Ne w System, page 2-1 • Installing Personal Assistant Software, page 2-2 • T ask List for Upgrading f ...

  • Cisco Systems 1.4 - page 40

    2-2 Cisco Personal Assistant 1.4 Instal lation and Administration Guide OL-4590-03 Chapter 2 Installing and Upgrading Personal Assistant Installing Personal Assistant Software 4. If the system uses Activ e Director y for the corporate dire ctory , prepare t he directory s ystem to w ork with Personal Assistant. See the “Setting Up Activ e Directo ...

  • Cisco Systems 1.4 - page 41

    2-3 Cisco Personal Assistant 1.4 Instal lation and Administration Gu ide OL-4590-03 Chapter 2 Installing a nd Upgrading Personal Assistant Installing Personal Assistant Softw are Step 7 Do the follo wing substeps on the Cisco Personal Assistant Components windo w: a. Choose the Personal Assistant components to install: • Cisco Personal Assistant ...

  • Cisco Systems 1.4 - page 42

    2-4 Cisco Personal Assistant 1.4 Instal lation and Administration Guide OL-4590-03 Chapter 2 Installing and Upgrading Personal Assistant Installing Personal Assistant Software Step 12 Click Next . The Ready to Install Cisco Personal Assistant window opens. If an error message appears saying, “Connected su ccessfully using the infor mation supplie ...

  • Cisco Systems 1.4 - page 43

    2-5 Cisco Personal Assistant 1.4 Instal lation and Administration Gu ide OL-4590-03 Chapter 2 Installing a nd Upgrading Personal Assistant Task List for Upgrading from Pe rsonal Assistant Version 1.3(x ) Confir m that the test completes successfully . Step 15 Click OK to complete the conf iguration. Task List for Upgrading from Personal Assistant V ...

  • Cisco Systems 1.4 - page 44

    2-6 Cisco Personal Assistant 1.4 Instal lation and Administration Guide OL-4590-03 Chapter 2 Installing and Upgrading Personal Assistant Setting Up Active Directory as the Corpor ate Directory for Pe rsonal Assistant 11. If Cisco CallManager is conf igured in a cluster , specify t he Cisco CallManager internal directory configuration. See the “Sp ...

  • Cisco Systems 1.4 - page 45

    2-7 Cisco Personal Assistant 1.4 Instal lation and Administration Gu ide OL-4590-03 Chapter 2 Installing a nd Upgrading Personal Assistant Setting Up Active Directory as the Corp orate Directory for Personal Assistan t Using an LDIF File LDIF is a standard format used to imp ort and export data fro m an LD AP directory . Y ou can set up Personal As ...

  • Cisco Systems 1.4 - page 46

    2-8 Cisco Personal Assistant 1.4 Instal lation and Administration Guide OL-4590-03 Chapter 2 Installing and Upgrading Personal Assistant Disabling McAfee NetShield Se rvices Sample LDIF File Creation For e xample, assume that the directory is Acti ve Directory and that you are setting up the LDIF file Paldifdata.ld if in the directory C:/Ldif. T o ...

  • Cisco Systems 1.4 - page 47

    2-9 Cisco Personal Assistant 1.4 Instal lation and Administration Gu ide OL-4590-03 Chapter 2 Installing a nd Upgrading Personal Assistant Re-Enabling Cisco Security Agent for Cisco Personal Assistant Step 6 Close the Services MMC. Re-Enabling Cisco Security Agent for Cisco Personal Assistant To Re-Enable the Cisco Security Agent Service Step 1 On ...

  • Cisco Systems 1.4 - page 48

    2-10 Cisco Personal Assistant 1.4 Instal lation and Administration Guide OL-4590-03 Chapter 2 Installing and Upgrading Personal Assistant Refreshing the System—Updatin g User Information from the Corporate D irectory Step 5 Check the Enhanced TTS Server check box . Step 6 Check the check box(es) of the local e(s) that you want to install. Step 7 ...

  • Cisco Systems 1.4 - page 49

    2-11 Cisco Personal Assistant 1.4 Instal lation and Administration Gu ide OL-4590-03 Chapter 2 Installing a nd Upgrading Personal Assistant Refreshing the System—Updati ng User Information from the Corporate Directory To Refresh the System Step 1 Log on to the Personal Assistant adminis tration interface. Step 2 Select System > Speech Services ...

  • Cisco Systems 1.4 - page 50

    2-12 Cisco Personal Assistant 1.4 Instal lation and Administration Guide OL-4590-03 Chapter 2 Installing and Upgrading Personal Assistant Refreshing the System—Updatin g User Information from the Corporate D irectory ...

  • Cisco Systems 1.4 - page 51

    CH A P T E R 3-1 Cisco Personal Assistant 1.4 Instal lation and Administration Gu ide OL-4590-03 3 Configuring Cisco CallManager for Personal Assistant After installing Personal Assistant, you must complete tasks in Cisco CallManager, as described in the follo wing sections: • Setting Up Cisco IP Phone Ro ute Plans, page 3-2 • Setting Up Person ...

  • Cisco Systems 1.4 - page 52

    3-2 Cisco Personal Assistant 1.4 Instal lation and Administration Guide OL-4590-03 Chapter 3 Configuring Cisc o CallManager for Personal Assistant Setting Up Cisco IP Phone Route Plans • P A CSS—includes the P AM anagedEmp loyee and Emplo yee partitions The examples are based on a single Cisco CallManager cluster . If you hav e more than one cl ...

  • Cisco Systems 1.4 - page 53

    3-3 Cisco Personal Assistant 1.4 Instal lation and Administration Gu ide OL-4590-03 Chapter 3 Configuring Cisco CallManager for Personal Assistant Setting Up Personal Assi stant to Intercept Calls Step 2 Click Add a New Calling Search Space . The Calling Search Space Con figuration page opens. Step 3 In the Calling Search Space Name field, enter a ...

  • Cisco Systems 1.4 - page 54

    3-4 Cisco Personal Assistant 1.4 Instal lation and Administration Guide OL-4590-03 Chapter 3 Configuring Cisc o CallManager for Personal Assistant Setting Up Personal Assi stant to Intercept Calls • Updating the P artition for Managed Phones, page 3-8 Creating the Personal Assistant Partitions Do the following procedure to create the two Personal ...

  • Cisco Systems 1.4 - page 55

    3-5 Cisco Personal Assistant 1.4 Instal lation and Administration Gu ide OL-4590-03 Chapter 3 Configuring Cisco CallManager for Personal Assistant Setting Up Personal Assi stant to Intercept Calls These route points coincide wi th the phone extensions. Th e mo st eff icient way to conf igure Personal Assistant is to use wi ldcards to define a singl ...

  • Cisco Systems 1.4 - page 56

    3-6 Cisco Personal Assistant 1.4 Instal lation and Administration Guide OL-4590-03 Chapter 3 Configuring Cisc o CallManager for Personal Assistant Setting Up Personal Assi stant to Intercept Calls Step 13 In the Calling Search Space menu for the Forw ard No A nswer field, click the same calling search space that you chose for the directory nu mber ...

  • Cisco Systems 1.4 - page 57

    3-7 Cisco Personal Assistant 1.4 Instal lation and Administration Gu ide OL-4590-03 Chapter 3 Configuring Cisco CallManager for Personal Assistant Setting Up Personal Assi stant to Intercept Calls Step 14 Continue with the follo wing “T o Create Translation P atterns to Correspond to the Personal Assistant Route Points” procedure. To Create Tra ...

  • Cisco Systems 1.4 - page 58

    3-8 Cisco Personal Assistant 1.4 Instal lation and Administration Guide OL-4590-03 Chapter 3 Configuring Cisc o CallManager for Personal Assistant Setting Up the Personal Assistant Number Updating the Partition for Managed Phones T o con vert a phone to Personal Assistant management, assign the p hone to the P AManagedEmployees partition. Y o u can ...

  • Cisco Systems 1.4 - page 59

    3-9 Cisco Personal Assistant 1.4 Instal lation and Administration Gu ide OL-4590-03 Chapter 3 Configuring Cisco CallManager for Personal Assistant Adding Personal Assistant as a JTAPI User Step 8 In the Directory Number f ield, enter the phone number to be used for calling Personal Assistant (for exam ple, “4000”). Step 9 From the P artition me ...

  • Cisco Systems 1.4 - page 60

    3-10 Cisco Personal Assistant 1.4 Instal lation and Administration Guide OL-4590-03 Chapter 3 Configuring Cisc o CallManager for Personal Assistant Adding Media Ports for Personal Assistant Adding Media Ports for Personal Assistant Media ports terminate the media between Personal A ssistant and the end-user Cisco IP Phones. Add a media port for eac ...

  • Cisco Systems 1.4 - page 61

    3-11 Cisco Personal Assistant 1.4 Instal lation and Administration Gu ide OL-4590-03 Chapter 3 Configuring Cisco CallManager for Personal Assistant Adding Media Ports for Personal Assistan t For e xample, if yo u need 24 simult aneous sessions, follow these steps to create 24 media ports. Assign consecuti ve numbers to the ports (for ex ample, “4 ...

  • Cisco Systems 1.4 - page 62

    3-12 Cisco Personal Assistant 1.4 Instal lation and Administration Guide OL-4590-03 Chapter 3 Configuring Cisc o CallManager for Personal Assistant Configuring Cisco Unity in Cisco CallManager for In tegration with Personal Assistant Configuring Cisco Unity in Cisco CallManager for Integration with Personal Assistant When adding Cisco Unity to Cisc ...

  • Cisco Systems 1.4 - page 63

    CH A P T E R 4-1 Cisco Personal Assistant 1.4 Instal lation and Administration Gu ide OL-4590-03 4 Configuring Personal Assistant The following sections describe how to conf igure Personal Assistant: • Personal Assistant Conf iguration T ask List, page 4-1 • Logging On to and Out of th e Personal Assistant Administration Interf ace, page 4-3 ? ...

  • Cisco Systems 1.4 - page 64

    4-2 Cisco Personal Assistant 1.4 Instal lation and Administration Guide OL-4590-03 Chapter 4 Con figuring Personal Assistant Personal Assistant Co nf iguration Task L ist follo wing task list helps you under stand what you must do to make Person al Assistant operational, and also indicates which config uration steps are optional. The cross-refe ren ...

  • Cisco Systems 1.4 - page 65

    4-3 Cisco Personal Assistant 1.4 Instal lation and Administration Gu ide OL-4590-03 Chapter 4 Configuring Personal Assistant Logging On to and Out o f the Person al Assistant Admi nistration Interface 12. Personal Assistant looks up callers in th e corporate directory when an in ternal caller is placing a call to another user . In order for Persona ...

  • Cisco Systems 1.4 - page 66

    4-4 Cisco Personal Assistant 1.4 Instal lation and Administration Guide OL-4590-03 Chapter 4 Con figuring Personal Assistant Configuring Speech Reco gnition Step 4 Click Session > Logout in the menu bar to log out of the system when you are f inished conf iguring Personal Assistant. The system automatically l ogs you out after 30 minutes of i na ...

  • Cisco Systems 1.4 - page 67

    4-5 Cisco Personal Assistant 1.4 Instal lation and Administration Gu ide OL-4590-03 Chapter 4 Configuring Personal Assistant Configuring Speech Recognition After clicking Sa ve, Perso nal Assistant displays the number of licenses, which is the maximum number of simultaneous speech ports and locale s av ailable when using this license k ey . Step 5 ...

  • Cisco Systems 1.4 - page 68

    4-6 Cisco Personal Assistant 1.4 Instal lation and Administration Guide OL-4590-03 Chapter 4 Con figuring Personal Assistant Configuring Speech Reco gnition If Maximum Number for Disamb iguation is set to “3, ” a user will be presented with u p to three selections if there are mult iple people with the r e quested name. Therefore, if three peop ...

  • Cisco Systems 1.4 - page 69

    4-7 Cisco Personal Assistant 1.4 Instal lation and Administration Gu ide OL-4590-03 Chapter 4 Configuring Personal Assistant Configuring Telephony Providers Configuring Telephony Providers Y ou must conf igure the telephon y interf ace between Personal Assistant and the Cisco CallManager clusters so that Personal Assistant can successfully recei ve ...

  • Cisco Systems 1.4 - page 70

    4-8 Cisco Personal Assistant 1.4 Instal lation and Administration Guide OL-4590-03 Chapter 4 Con figuring Personal Assistant Configuring the Corporate Directory Before you be gin the procedure, you must kno w some details about the corporate directory . Revie w the procedure and contact y our directory administ rator to obtain an y information yo u ...

  • Cisco Systems 1.4 - page 71

    4-9 Cisco Personal Assistant 1.4 Instal lation and Administration Gu ide OL-4590-03 Chapter 4 Configuring Personal Assistant Configuri ng the Corporat e Directory The v alue that you enter depends on your corporate directory . Use the applicab le value, as follo ws: • For Ci s co CallManager DC Directory— Enter ou=<Root user DC Directory nod ...

  • Cisco Systems 1.4 - page 72

    4-10 Cisco Personal Assistant 1.4 Instal lation and Administration Guide OL-4590-03 Chapter 4 Con figuring Personal Assistant Specifying the Cisc o CallManager Internal Dir ectory Config uration (Personal Assistant Version 1.4(3) or Later) Specifying the Cisco CallManager Internal Directory Configuration (Personal Assistant Version 1.4(3) or Later) ...

  • Cisco Systems 1.4 - page 73

    4-11 Cisco Personal Assistant 1.4 Instal lation and Administration Gu ide OL-4590-03 Chapter 4 Configuring Personal Assistant Configuring Personal Assistant Servers • The right column contains the settings for the selected server . When you initially open the page, this column is empty of settings, so that you can add a ne w Personal Assistant se ...

  • Cisco Systems 1.4 - page 74

    4-12 Cisco Personal Assistant 1.4 Instal lation and Administration Guide OL-4590-03 Chapter 4 Con figuring Personal Assistant Configuring Messaging – Adding Personal Assistant W ithout Pre viously Def ined Pa rtitions, page 1-20 • Failo ver Serv er Names—The ordered list of serv ers that should tak e ov er for the serv er if it becomes disabl ...

  • Cisco Systems 1.4 - page 75

    4-13 Cisco Personal Assistant 1.4 Instal lation and Administration Gu ide OL-4590-03 Chapter 4 Configuring Personal Assistant Configuring Messaging To Identify the Cisco Unity System Mailbox Name Step 1 On the Cisco Unity server , on the W indows Start menu, click Pr ograms > Microsoft Exchange > System Manager . Step 2 Expand Serv ers . Step ...

  • Cisco Systems 1.4 - page 76

    4-14 Cisco Personal Assistant 1.4 Instal lation and Administration Guide OL-4590-03 Chapter 4 Con figuring Personal Assistant Configuring Enh anced Text to Speec h W e recommend that you use 2000 mill iseconds for a Cisco Unity system, and 40 00 milliseconds for other systems, such as Octe l. c. Add each v oice mail server to the list of servers b ...

  • Cisco Systems 1.4 - page 77

    4-15 Cisco Personal Assistant 1.4 Instal lation and Administration Gu ide OL-4590-03 Chapter 4 Configuring Personal Assistant Creating a Simple Automated Attendant Step 6 Click Te s t to v alidate the conf iguration. Note that while the Personal Assistant server and the TTS server ar e not required to be in the same domain, the test cannot display ...

  • Cisco Systems 1.4 - page 78

    4-16 Cisco Personal Assistant 1.4 Instal lation and Administration Guide OL-4590-03 Chapter 4 Con figuring Personal Assistant Creating Dialing Rules Step 7 Click Sa ve . The automated attendant is no w operational. Creating Dialing Rules Y ou can create global diali ng rules to automatical ly modify outgoing phon e numbers. These changes only affec ...

  • Cisco Systems 1.4 - page 79

    4-17 Cisco Personal Assistant 1.4 Instal lation and Administration Gu ide OL-4590-03 Chapter 4 Configuring Personal Assistant Configuring Directory Lookup Rules Ti p T o change a rule, f ind it in the list of rul es, modify the properties as desired, and click Update on the line with the rule. T o change the priority of a rule, use the up and down ...

  • Cisco Systems 1.4 - page 80

    4-18 Cisco Personal Assistant 1.4 Instal lation and Administration Guide OL-4590-03 Chapter 4 Con figuring Personal Assistant Configuring Directory H ierarchies • New Prefix—Ent er the string of digits that Personal Assistant w ill add to th e front of the dialed number , after removing the specif ied number of digi ts. For e xample, you can ad ...

  • Cisco Systems 1.4 - page 81

    4-19 Cisco Personal Assistant 1.4 Instal lation and Administration Gu ide OL-4590-03 Chapter 4 Configuring Personal Assistant Setting Up Systemwide Rules Step 6 In the LD AP Search Filter field, enter the LD AP sear ch filter that def ines the group. Y ou must know the correct LD AP expression used b y your corporate directory , and the specific na ...

  • Cisco Systems 1.4 - page 82

    4-20 Cisco Personal Assistant 1.4 Instal lation and Administration Guide OL-4590-03 Chapter 4 Con figuring Personal Assistant Integrating Personal Assistant with a Cisco Unity Voice Messaging Syste m To Create and Activate Systemwide Rules Step 1 In the Personal Assistant Administration, select Systemwide Rules > Systemwide Rules . The Systemwid ...

  • Cisco Systems 1.4 - page 83

    4-21 Cisco Personal Assistant 1.4 Instal lation and Administration Gu ide OL-4590-03 Chapter 4 Configuring Personal Assistant Integrating Personal Assistant with a Cisco Unity Voice Messaging System Do the follo wing six procedures, i n the order gi ven, to conf igure and test the integration. To Add the Personal Assistant Server to the Domain of t ...

  • Cisco Systems 1.4 - page 84

    4-22 Cisco Personal Assistant 1.4 Instal lation and Administration Guide OL-4590-03 Chapter 4 Con figuring Personal Assistant Integrating Personal Assistant with a Cisco Unity Voice Messaging Syste m If the Cisco Unity message store is Exchange 2003 or Exchange 2000, do t he follo wing procedure to enable the Exchange admin istrator to access all o ...

  • Cisco Systems 1.4 - page 85

    4-23 Cisco Personal Assistant 1.4 Instal lation and Administration Gu ide OL-4590-03 Chapter 4 Configuring Personal Assistant Integrating Personal Assistant with an Octel Voice Messagi ng System The Personal Assistant server must be ab le to connect to the Cisco Unity server b y using the DNS name <Cisco Unity server name>.<Cisco Unity dom ...

  • Cisco Systems 1.4 - page 86

    4-24 Cisco Personal Assistant 1.4 Instal lation and Administration Guide OL-4590-03 Chapter 4 Con figuring Personal Assistant Integrating Personal Assistan t with Exchange 5.5 Octel system as the people who are being called), and which calls Octel would treat as e xternal calls (calls from callers who do not ha ve Octel mailb oxes). Based on this d ...

  • Cisco Systems 1.4 - page 87

    4-25 Cisco Personal Assistant 1.4 Instal lation and Administration Gu ide OL-4590-03 Chapter 4 Configuring Personal Assistant Integrating Personal Assistant with Exchange 5.5 Step 3 Expand <Site> . Step 4 Expand Conf igurations . Step 5 Click Connections . Step 6 Click File > New Other > Inter net Mail Ser vice . Step 7 In the Internet ...

  • Cisco Systems 1.4 - page 88

    4-26 Cisco Personal Assistant 1.4 Instal lation and Administration Guide OL-4590-03 Chapter 4 Con figuring Personal Assistant Integrating Personal Assistan t with Exchange 5.5 ...

  • Cisco Systems 1.4 - page 89

    CH A P T E R 5-1 Cisco Personal Assistant 1.4 Instal lation and Administration Gu ide OL-4590-03 5 Preparing Users for Personal Assistant There are some configuration changes that you can mak e that affect ho w users use Personal Assistant. Y ou should com municate these changes if yo u make them. In general, you might f ind deplo yment of Personal ...

  • Cisco Systems 1.4 - page 90

    5-2 Cisco Personal Assistant 1.4 Instal lation and Administration Guide OL-4590-03 Chapter 5 Prepa ring Users for Persona l Assistant Dialing Personal Assistant Dialing Personal Assistant Y ou need to tell users what nu mber to dial to access Personal Assistant in ord er to use the dial-b y-name feature, to access their voice mail, or to use other ...

  • Cisco Systems 1.4 - page 91

    5-3 Cisco Personal Assistant 1.4 Instal lation and Administration Gu ide OL-4590-03 Chapter 5 Preparing Users for Personal Assistant How Administrative Changes Affect Users • Reset the recorded name—Y ou can erase the name a us er recorded, which forces the user to rerecord the name the next time they call Personal Assistant. The user can also ...

  • Cisco Systems 1.4 - page 92

    5-4 Cisco Personal Assistant 1.4 Instal lation and Administration Guide OL-4590-03 Chapter 5 Prepa ring Users for Persona l Assistant How Administrative Changes Affect User s • Enforcing Authenticatio n by PIN fr om personal destinations—Both you and users can configu re Personal Assist ant to requir e a PIN when users call fro m any p hone exc ...

  • Cisco Systems 1.4 - page 93

    CH A P T E R 6-1 Cisco Personal Assistant 1.4 Instal lation and Administration Gu ide OL-4590-03 6 Troubleshooting Personal Assistant This chapter contains the following sections: • Resolving Problems wit h Using Personal Assistant, page 6-1 • Resolving Problems wit h Managing Personal Assistant, page 6- 10 • T roubleshoot ing Failed System R ...

  • Cisco Systems 1.4 - page 94

    6-2 Cisco Personal Assistant 1.4 Instal lation and Administration Guide OL-4590-03 Chapter 6 Troubleshoo ting Personal Assistant Resolving Problems with Using Personal Assistant • Message W aiting Indicator Does Not W ork, page 6-6 • All Users Cannot Bro wse V oice Mail, page 6-7 • Some Users Cannot Bro wse V oice Mail, page 6-7 • Users Can ...

  • Cisco Systems 1.4 - page 95

    6-3 Cisco Personal Assistant 1.4 Instal lation and Administration Gu ide OL-4590-03 Chapter 6 Troubleshooting Personal A ssistant Resolvin g Problems with Using Personal Assistan t Users Cannot Make Conference Calls (Cisco CallManager 3.3 or Later) If you are using Ci sco CallManager version 3.3 or later and if user s are unable to make conference ...

  • Cisco Systems 1.4 - page 96

    6-4 Cisco Personal Assistant 1.4 Instal lation and Administration Guide OL-4590-03 Chapter 6 Troubleshoo ting Personal Assistant Resolving Problems with Using Personal Assistant Calls Transferred to Voice Mail Too Quickly By using the miscellaneous settings in the Personal Assistant Administrat ion interface, yo u can designate the call pickup time ...

  • Cisco Systems 1.4 - page 97

    6-5 Cisco Personal Assistant 1.4 Instal lation and Administration Gu ide OL-4590-03 Chapter 6 Troubleshooting Personal A ssistant Resolvin g Problems with Using Personal Assistan t – Refresh the speech grammar by clicking Refresh Now on the Speech Services Configuration page (Syst em > Speech Services). If the problem persists , verify that th ...

  • Cisco Systems 1.4 - page 98

    6-6 Cisco Personal Assistant 1.4 Instal lation and Administration Guide OL-4590-03 Chapter 6 Troubleshoo ting Personal Assistant Resolving Problems with Using Personal Assistant For e xample, user A has the DN 2001 and user B has the DN 2002. T wo Personal Assist ant interceptor port route points with the DNs 2001 an d 2002 are defi ned in Cisco Ca ...

  • Cisco Systems 1.4 - page 99

    6-7 Cisco Personal Assistant 1.4 Instal lation and Administration Gu ide OL-4590-03 Chapter 6 Troubleshooting Personal A ssistant Resolvin g Problems with Using Personal Assistan t All Users Cannot Browse Voice Mail If users are transferred to the mai n voice mail number when the y try to access v oice mail in Personal Assistant, rather than bei ng ...

  • Cisco Systems 1.4 - page 100

    6-8 Cisco Personal Assistant 1.4 Instal lation and Administration Guide OL-4590-03 Chapter 6 Troubleshoo ting Personal Assistant Resolving Problems with Using Personal Assistant Step 4 In the Microsoft Ex change Serv er windo w , ver ify the Cisco Unity serv er name in the Micr osoft Exchange Server fie l d. If the server name is incorrect, enter t ...

  • Cisco Systems 1.4 - page 101

    6-9 Cisco Personal Assistant 1.4 Instal lation and Administration Gu ide OL-4590-03 Chapter 6 Troubleshooting Personal A ssistant Resolvin g Problems with Using Personal Assistan t If you are using Cisco Unit y with Personal Assistant, v erify that the two Personal Assistant services are running under an accoun t with domain administrator pri vileg ...

  • Cisco Systems 1.4 - page 102

    6-10 Cisco Personal Assistant 1.4 Instal lation and Administration Guide OL-4590-03 Chapter 6 Troubleshoo ting Personal Assistant Resolving Problems with Managing Personal Assistant Resolving Problems with Managing Personal Assistant The follo wing sections p rovide resolut ions to problems you mig ht encounter when managing Personal Assistant: • ...

  • Cisco Systems 1.4 - page 103

    6-11 Cisco Personal Assistant 1.4 Instal lation and Administration Gu ide OL-4590-03 Chapter 6 Troubleshooting Personal A ssistant Troubleshooting Failed System Refreshes T o resolve the problem, restart all license managers and speech servers from the control center (System > Control Center ). If the problem recu rs frequently , and you are usi ...

  • Cisco Systems 1.4 - page 104

    6-12 Cisco Personal Assistant 1.4 Instal lation and Administration Guide OL-4590-03 Chapter 6 Troubleshoo ting Personal Assistant Monitoring Server Status Step 2 V erify the DNS names or IP addresses in the Speech Recognition Server Hosts and the Speech Recognition License Manager Hosts lists. If any informati on is incorrect, mak e the applicable ...

  • Cisco Systems 1.4 - page 105

    6-13 Cisco Personal Assistant 1.4 Instal lation and Administration Gu ide OL-4590-03 Chapter 6 Troubleshooting Personal A ssistant Monitoring Performance Ta b l e 6-2 P ersonal Assistant P erfor mance Monit or Counters Counter Description Calls Answered The total number of calls that P ersonal Assistant answered. Call Fail ure The total number of c ...

  • Cisco Systems 1.4 - page 106

    6-14 Cisco Personal Assistant 1.4 Instal lation and Administration Guide OL-4590-03 Chapter 6 Troubleshoo ting Personal Assistant Collecting Call Hist or y Information Collecting Call History Information Personal Assistant maintains call history logs th at you can use to hel p identify toll frau d. These logs are not to be used for call billin g. I ...

  • Cisco Systems 1.4 - page 107

    6-15 Cisco Personal Assistant 1.4 Instal lation and Administration Gu ide OL-4590-03 Chapter 6 Troubleshooting Personal A ssistant Collecting Trace a nd Debug Information • Personal Assistant Speech Server —lists the speech server systems in the cluster The status of one type of server does not af fect the status of an y other type of server on ...

  • Cisco Systems 1.4 - page 108

    6-16 Cisco Personal Assistant 1.4 Instal lation and Administration Guide OL-4590-03 Chapter 6 Troubleshoo ting Personal Assistant Integrating with Netw ork Management Syste ms • P ASCCP—The Skinny protocol subsystem. • P AR ULES—The rules-based call rout ing subsystem. This applies only to the user interface. • P ADtmf—The DTMF interfac ...

  • Cisco Systems 1.4 - page 109

    6-17 Cisco Personal Assistant 1.4 Instal lation and Administration Gu ide OL-4590-03 Chapter 6 Troubleshooting Personal A ssistant Integrati ng with Netw ork Manag ement Systems Monitoring Personal Assistant Subsystem Status Personal Assistant supp orts the SYSAPPL-MIB that allo ws you to use CiscoW orks2000 or a third-party SNMP browser to remotel ...

  • Cisco Systems 1.4 - page 110

    6-18 Cisco Personal Assistant 1.4 Instal lation and Administration Guide OL-4590-03 Chapter 6 Troubleshoo ting Personal Assistant Integrating with Netw ork Management Syste ms Personal Assistant immed iately begins wr iting messages to syslog. Ti p Y ou can change the frequenc y with which Perso nal Assistant writes to syslog by changing the number ...

  • Cisco Systems 1.4 - page 111

    A-1 Cisco Personal Assistant 1. 4 Inst allation and Administration Guide OL-4590-03 APPENDIX A Personal Assistant Administration Page Reference The following sections describe the fields on the pages of the Person al Assistant Administration interface. • AA Prompt Conf iguration, page A- 1 • Control Center , page A-2 • Corporate Directory Set ...

  • Cisco Systems 1.4 - page 112

    A-2 Cisco Personal Assistant 1.4 Inst allation and Administration Guide OL-4590-03 Appendix A Personal Assi stan t Administrati on Page Referenc e Control Center If you support mult iple locales, you can instal l a different prompt for each locale, spoken in the applicable language. When someone ca lls the automated attendant, Personal Assistant in ...

  • Cisco Systems 1.4 - page 113

    A-3 Cisco Personal Assistant 1.4 Inst allation and Administration Guide OL-4590-03 Appendix A Personal Assistant Admin istration Page Referen ce Corporate Directory Sett ings Corporate Directory Settings The Corporate Directory Set tings page opens when you select System > Corp orate Directory Settings. Ta b l e A- 2 Sy s te m > Contr ol Cent ...

  • Cisco Systems 1.4 - page 114

    A-4 Cisco Personal Assistant 1.4 Inst allation and Administration Guide OL-4590-03 Appendix A Personal Assi stan t Administrati on Page Referenc e Corporate Directory Settings Ta b l e A-3 describes the f ields on the Corporate Direct ory Settings page. Use the Cor porate Directory Settings page to identify the corp or ate directory server . This i ...

  • Cisco Systems 1.4 - page 115

    A-5 Cisco Personal Assistant 1.4 Inst allation and Administration Guide OL-4590-03 Appendix A Personal Assistant Admin istration Page Referen ce Corporate Directory Sett ings Directory Search Base DN for Users Enter the Distinguished Name (D N) for the user node o f your corporate d irectory . • For C isc o Call Manager DC D irectory—Enter o u ...

  • Cisco Systems 1.4 - page 116

    A-6 Cisco Personal Assistant 1.4 Inst allation and Administration Guide OL-4590-03 Appendix A Personal Assi stan t Administrati on Page Referenc e Cisco CallManager Inter nal Directory Config uration Cisco CallManager Internal Directory Configuration The Cisco CallMana ger Internal D irectory Configuration page opens when you selec t System > Ci ...

  • Cisco Systems 1.4 - page 117

    A-7 Cisco Personal Assistant 1.4 Inst allation and Administration Guide OL-4590-03 Appendix A Personal Assistant Admin istration Page Referen ce Directory Hierarchy Configuration Y ou can also modi fy , rearrange, or de lete rules, as foll ows: • T o modify a rule, change the r ule and clic k Update. • T o change the priority of a rule, use the ...

  • Cisco Systems 1.4 - page 118

    A-8 Cisco Personal Assistant 1.4 Inst allation and Administration Guide OL-4590-03 Appendix A Personal Assi stan t Administrati on Page Referenc e Directory Lookup Rules If the changes to the directory hi erarchy configuration need to tak e effect immediately , go to the System > Speech Services Conf iguration page, and click Refresh No w . Othe ...

  • Cisco Systems 1.4 - page 119

    A-9 Cisco Personal Assistant 1.4 Inst allation and Administration Guide OL-4590-03 Appendix A Personal Assistant Admin istration Page Referen ce Enhanced Text to Spe ech Configuration calling party . For example, if the incoming call is from 51234, b ut the corporate directory uses 10-digit numbers, you can create a rule t o con vert 51234 to 55 55 ...

  • Cisco Systems 1.4 - page 120

    A-10 Cisco Personal Assistant 1.4 Inst allation and Administration Guide OL-4590-03 Appendix A Personal Assi stan t Administrati on Page Referenc e Messaging Configuration Ta b l e A-8 describes the f ields on the Enhanced TTS Configuration page. Use the Enh anced TTS Config uration page to conf igure the settings for th e enhanced T ext to Spee ch ...

  • Cisco Systems 1.4 - page 121

    A-11 Cisco Personal Assistant 1.4 Inst allation and Administration Guide OL-4590-03 Appendix A Personal Assistant Admin istration Page Referen ce Messaging Configuration Calendar Mailbox N ame Enter the f irst name and last name of the administr ator account on the Microsoft Exchange server . • If you are using Cisco Unity with Microsoft Exchange ...

  • Cisco Systems 1.4 - page 122

    A-12 Cisco Personal Assistant 1.4 Inst allation and Administration Guide OL-4590-03 Appendix A Personal Assi stan t Administrati on Page Referenc e Miscellaneous Settings Miscellaneous Settings The Miscellaneous Settings page displ ays when you select System > Miscellaneous Settings. Internal DTMF Redirection Sequence Enter the redirection DTMF ...

  • Cisco Systems 1.4 - page 123

    A-13 Cisco Personal Assistant 1.4 Inst allation and Administration Guide OL-4590-03 Appendix A Personal Assistant Admin istration Page Referen ce Miscellaneous Settings Ta b l e A-10 d escribes the fields on the Miscellaneous Settin gs page. Use the Miscellaneous Set tings page to conf igure some settings that are applicable to all Personal Assista ...

  • Cisco Systems 1.4 - page 124

    A-14 Cisco Personal Assistant 1.4 Inst allation and Administration Guide OL-4590-03 Appendix A Personal Assi stan t Administrati on Page Referenc e Miscellaneous Settings Caller Input T imeout Enter the time (in seconds) Personal Assistant wil l wait for a caller to pr ess the applicable key to continue to locate a user or to transfer to voice mail ...

  • Cisco Systems 1.4 - page 125

    A-15 Cisco Personal Assistant 1.4 Inst allation and Administration Guide OL-4590-03 Appendix A Personal Assistant Admin istration Page Referen ce Reset User Information Reset User Information The Reset User Information page opens when you select System > Reset User Information. Ta b l e A-11 describes th e fields on the Reset User I nfo rmation ...

  • Cisco Systems 1.4 - page 126

    A-16 Cisco Personal Assistant 1.4 Inst allation and Administration Guide OL-4590-03 Appendix A Personal Assi stan t Administrati on Page Referenc e Server Configuration Server Configuration The Server Conf iguration page opens when you select Servers > Serv er Config uration. Ta b l e A-12 descri bes the f ields on the Server Confi guration page ...

  • Cisco Systems 1.4 - page 127

    A-17 Cisco Personal Assistant 1.4 Inst allation and Administration Guide OL-4590-03 Appendix A Personal Assistant Admin istration Page Referen ce Server Configuration Ta b l e A -12 Servers > Server Configur ation P age Field Description Server List A list of th e Personal Assistant serv ers that you ha ve insert ed into the Personal Assistant s ...

  • Cisco Systems 1.4 - page 128

    A-18 Cisco Personal Assistant 1.4 Inst allation and Administration Guide OL-4590-03 Appendix A Personal Assi stan t Administrati on Page Referenc e Server Configuration Media Port Beginning Address The start of the range of ports def ined in Cisco CallManager that will be used to t erminate calls to Persona l Assistant. When Personal Assistant answ ...

  • Cisco Systems 1.4 - page 129

    A-19 Cisco Personal Assistant 1.4 Inst allation and Administration Guide OL-4590-03 Appendix A Personal Assistant Admin istration Page Referen ce Server Configuration Interceptor Ports The phone ext ensions of the user s who are using Personal Assistant. The numbers you list here must be defined as CTI rou te points in Cisco CallManager. Any number ...

  • Cisco Systems 1.4 - page 130

    A-20 Cisco Personal Assistant 1.4 Inst allation and Administration Guide OL-4590-03 Appendix A Personal Assi stan t Administrati on Page Referenc e Server Status Server Status The Server Status page opens when you select Servers > Serv er Status. Ta b l e A-13 describes the f ields on the Serv er Status page. All f ields on the page are display ...

  • Cisco Systems 1.4 - page 131

    A-21 Cisco Personal Assistant 1.4 Inst allation and Administration Guide OL-4590-03 Appendix A Personal Assistant Admin istration Page Referen ce Speech Services Configuration Speech Services Configuration The Speech Services Conf iguration page opens when you select Sy stem > Speech Services. Ta b l e A-14 describes the f ields on the Speech Se ...

  • Cisco Systems 1.4 - page 132

    A-22 Cisco Personal Assistant 1.4 Inst allation and Administration Guide OL-4590-03 Appendix A Personal Assi stan t Administrati on Page Referenc e Speech Services Configuration License Ke y Enter the license key for the speech-recogniti on software. Y ou must enter a valid key t o enable speech recognition. Cisco pro vides the license k ey based o ...

  • Cisco Systems 1.4 - page 133

    A-23 Cisco Personal Assistant 1.4 Inst allation and Administration Guide OL-4590-03 Appendix A Personal Assistant Admin istration Page Referen ce Speech Services Configuration A v ailable and Supported Locales Use these fi elds to set up the locales to suppor t the Personal Assistant phone an d user web interface. The list of av ailable locales sho ...

  • Cisco Systems 1.4 - page 134

    A-24 Cisco Personal Assistant 1.4 Inst allation and Administration Guide OL-4590-03 Appendix A Personal Assi stan t Administrati on Page Referenc e Speech Services Configuration Rejection Confidence Lev el Enter the percentage confidence le vel be low which a user request is rejected. The speech-recognition softw are assigns a per centage confidenc ...

  • Cisco Systems 1.4 - page 135

    A-25 Cisco Personal Assistant 1.4 Inst allation and Administration Guide OL-4590-03 Appendix A Personal Assistant Admin istration Page Referen ce Systemwide Rule Options Systemwide Rule Options The Systemwide Rule Option s page open s when you select Systemwide Ru les > Systemwide Rule Options. Ta b l e A-15 describes th e fields on the System R ...

  • Cisco Systems 1.4 - page 136

    A-26 Cisco Personal Assistant 1.4 Inst allation and Administration Guide OL-4590-03 Appendix A Personal Assi stan t Administrati on Page Referenc e Telephony Configuration Use the Systemwide Rule Sets page to create sets of rules that ca n be applie d to all calls that come through the Persona l Assistant system. For e xample, you might want to sen ...

  • Cisco Systems 1.4 - page 137

    A-27 Cisco Personal Assistant 1.4 Inst allation and Administration Guide OL-4590-03 Appendix A Personal Assistant Admin istration Page Referen ce Telephony Configuration Provide r Group Name The name of the pro vider group y ou are adding. Enter a name you will f ind meaningful. When confi guring Personal Assistant serv ers, you will select pr ovid ...

  • Cisco Systems 1.4 - page 138

    A-28 Cisco Personal Assistant 1.4 Inst allation and Administration Guide OL-4590-03 Appendix A Personal Assi stan t Administrati on Page Referenc e Telephony Configuration ...

  • Cisco Systems 1.4 - page 139

    IN-1 Cisco Personal Assistant 1. 4 Inst allation and Administration Guide OL-4590-03 INDEX A AA Route Addre ss, field description A-17 AA Route Point, fiel d description A-20 Administrator E-mail Ad dress Messaging Configuration P age, field description A-12 Speech Services Configuratio n page, field description A-21 administrator inter face, loggi ...

  • Cisco Systems 1.4 - page 140

    Index IN-2 Cisco Personal Assistant 1.4 Inst allation and Administration Guide OL-4590-03 history logs 6-14 intercepting, confi guration 3-3 intercepting, softwar e required 1-6 intercepting, troubl eshooting 6-11 transferred to voice m ail too quickly 6-4 CDP support, in Pe rsonal Assistant 6-16 Cisco CallManager clusters, effect on rule-based rou ...

  • Cisco Systems 1.4 - page 141

    Index IN-3 Cisco Personal Assistant 1. 4 Inst allation and Administration Guide OL-4590-03 installing 2-9 Enhanced Text to Speech Configuration page A-9 External DTMF Redirection Sequence, field description A-12 F failover about 1-15 configuring 4-10 Failover Server, field descr iption A-20 Failover Server Names, field d escription A-19 Follow-Me c ...

  • Cisco Systems 1.4 - page 142

    Index IN-4 Cisco Personal Assistant 1.4 Inst allation and Administration Guide OL-4590-03 location h ierarchy 4-18 log, call history 6-14 logon 4-3 lookup rules, direct ory 4-17 M Mailbox Name, field description A-11 Max Error Count per Call, field description A-24 Max Error Count per Dialog, field description A-24 Max Help Count per Call, fi eld d ...

  • Cisco Systems 1.4 - page 143

    Index IN-5 Cisco Personal Assistant 1. 4 Inst allation and Administration Guide OL-4590-03 PASpeech, definition 6-16 PASRV, definition 6-15 Peer Keep-Alive Interval, field description A-15 Peer TCP Port, field description A-15 Perfmon, definiti on 6-16 Performance Monitor 6-12 Personal Assistant access to 1-8 call history logs 6-14 Cisco Unity conf ...

  • Cisco Systems 1.4 - page 144

    Index IN-6 Cisco Personal Assistant 1.4 Inst allation and Administration Guide OL-4590-03 route point interceptor port 1-3 using as interceptor port 3-4 Route Point, fie ld description A-20 rule-based call routing about 1-2 using Pers onal Assistant without 1-23 using with Cisco CallMa nager clust ers 1-4 rules creating global dial 4-16 dial rule s ...

  • Cisco Systems 1.4 - page 145

    Index IN-7 Cisco Personal Assistant 1. 4 Inst allation and Administration Guide OL-4590-03 T technical d ifficulties, tro ubleshootin g 6-4 telepho ny configuring 4-7 configuring Cisco CallMana ger user 3-9 Text to Speech, troubleshooti ng 6-9 toll fraud identify ing 6-14 preventing 1-24 Trace Package List, field description A-19 traces, setting up ...

  • Cisco Systems 1.4 - page 146

    Index IN-8 Cisco Personal Assistant 1.4 Inst allation and Administration Guide OL-4590-03 Windows 2000 installing Personal Assistant in d omains 2-2 user name, for log ging on 4-3 Write to Syslog, field description A-15 ...

Fabricante Cisco Systems Categoría Welding System

Los documentos del dispositivo Cisco Systems 1.4 que obtenemos del fabricante se pueden dividir en varios grupos. Entre ellos están::
- dibujos técnicos Cisco Systems
- manuales de instrucciones 1.4
- hojas de producto Cisco Systems
- folletos informativos
- o etiquetas energéticas Cisco Systems 1.4
Todos son importantes, pero lo más importante desde el punto de vista del usuario de un dispositivo lo encontraremos en el manual de instrucciones Cisco Systems 1.4.

Un conjunto de documentos determinado como manual de instrucciones se divide también en tipos más detallados, tales como: instrucciones de montaje Cisco Systems 1.4, instrucciones de servicio, instrucciones cortas o instrucciones de usuario Cisco Systems 1.4. Dependiendo de la situación debes buscar el documento que necesitas. En nuestra página puedes consultar el manual de instrucciones más popular del producto Cisco Systems 1.4.

Manuales de instrucciones parecidos

El manual de instrucciones del dispositivo Cisco Systems 1.4, ¿cómo debería ser?
El manual de instrucciones, también determinado como el manual de usuario o simplemente instrucciones, es un documento técnico que tiene como objetivo ayudar a los usuarios a utilizar Cisco Systems 1.4. Las instrucciones normalmente las realiza un escritor técnico pero en un lenguaje comprensible para todos los usuarios de Cisco Systems 1.4.

El manual de instrucciones completo de Cisco Systems debe contener unos elementos básicos. Una parte de ellos es menos importante, como por ejemplo: la portada / la página principal o las páginas de autor. Sin embargo, lo demás debe facilitarnos la información más importante desde el punto de vista del usuario.

1. Introducción y pistas sobre cómo orientarse con el manual Cisco Systems 1.4 - Al principio de cada manual se deben encontrar las indicaciones acerca de la manera de usar un manual de instrucciones. Debe contener información sobre dónde encontrar el índice Cisco Systems 1.4, preguntas frecuentes o problemas más comunes – son los apartados más buscados por los usuarios de cada manual de instrucciones.
2. Índice - listados de todos los consejos acerca de Cisco Systems 1.4 que encontraremos en el documento
3. Consejos de uso de las funciones básicas del dispositivo Cisco Systems 1.4 - que deben facilitarnos los primeros pasos durante el uso de Cisco Systems 1.4
4. Troubleshooting - una secuencia sistematizada de acciones que nos ayudará a diagnosticar los problemas más importantes con Cisco Systems 1.4
5. FAQ - las preguntas frecuentes
6. Datos de contacto Información acerca de cómo encontrar los datos de contacto del fabricante / servicio de Cisco Systems 1.4 en cada país si no somos capaces de solucionar el problema por nuestra cuenta.

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