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Apple U10C011 - page 1
Data Cable Modem Model Number: U10C01 1 User ’ s Guide Rev . 1.0 August 8 th , 2003 ...
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Apple U10C011 - page 2
User ’ s Guide 2 Contents 1. BEFORE YOU BEGIN ........................................................................................................... 3 Understand the Cabl e M odem’ s Featur es .......................................................................................... ............. 3 Contact Y our Loca l Cable Op erator .... ...
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Apple U10C011 - page 3
User ’ s Guide 3 1. Befor e Y ou Begin Y our new cable modem provides high-speed access to the Internet by an ac tive Internet Connection through your cable service provider . This user guide descri bes how to set up and use the cable modem. Before installing the cable modem, you s hould read this user guide to ensure proper cable modem operation ...
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Apple U10C011 - page 4
User ’ s Guide 4 Prepar e Y our Area for Cable Modem Installation Before installing your cable modem, you shoul d first prepare your area. T o do this: 1. Locate your cable outlet and ensure that it is located within proper distance of your cable modem and computer . Be sure not to bend the cable as this may strain the connector and cause damage. ...
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Apple U10C011 - page 5
User ’ s Guide 5 Be sure to follow the instructions provi ded for the port that you want to use. Using the USB port allows you to in stall the cable m odem faster and easier than using the ethernet port, because you do not have to install and c onfigure a network interf ace card (NIC). USB, however , only enables you to connect one com puter to t ...
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User ’ s Guide 6 3. You will see the following Welcom e screen. 4. Click Next . You will see the following Start Copying Files screen. ...
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Apple U10C011 - page 7
User ’ s Guide 7 5. Click Next . You will see the following screen. 6. Click Finish . Now you can install the hardware. Installing the Hardwar e This section explains how to connect the cable m odem to the computer , wall outlet, and electrical outlet. T o install the hardware: 1. Power off the com puter 2. Connect one end of the coaxial cable to ...
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Apple U10C011 - page 8
User ’ s Guide 8 outlet or sur ge protector . 5. Y ou are now ready to install the software drivers. Installing the Softwar e Drivers This section explains how to install the software drivers that your PC requires for the cable modem to operate. Installing the Softwar e Drivers in W indows 98 SE Operating System CAUTION: Y ou must install the dri ...
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Apple U10C011 - page 9
User ’ s Guide 9 3. Select Sear ch for the best driver for your device (Recommended). Then select Next . Y ou will see the following screen. 4. Check the CD-ROM drive check box and verify that the CD is in the CD-ROM drive. Click Next to have W indows search for the necess ary driver files. Y ou will see the following: ...
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Apple U10C011 - page 10
User ’ s Guide 10 5. Select the updated driver (Recommended) USB Cable Modem 351000 and click next . Y ou will see the following screen. CAUTION: Y ou must verify that Ambit USB Cable Modem appears on the screen. If USB Composite Device appears, you must click Back twice and specify the corr ect location of the driver files. DO NOT pr oceed if US ...
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Apple U10C011 - page 11
User ’ s Guide 11 6. Click Next . The computer automatic ally installs th e necessary driver files. Y ou may see the following screen 7. If the above screen appears, you must insert the W i ndows 98 CD so that W indows can copy the remaining files. 8. After files copying is done, you will see the following screen: ...
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Apple U10C011 - page 12
User ’ s Guide 12 9. Click Finish to complete the installation. Y ou will see the following screen. 10. Choose Ye s to restart your computer . 11. After the computer is rebooted, verify that th e USB LED is lit on the front of you cable modem. If not, refer to the troubles hooting section later in this chapter . ...
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Apple U10C011 - page 13
User ’ s Guide 13 Installing the Softwar e Drivers in W indows Me Operating System T o install the cable modem software driv ers using the W indows Me operating system: 1. Power on your PC. After your computer boots, W indows detects the cable modem. The Found New Hardware screen appears, fo llowed by the Found New Hardware W izard screen. 2. Ins ...
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User ’ s Guide 14 4. Click Next . The computer autom atically installs the necessary driver files. 5. Click Finish after the computer has copied the necessary f iles. Y ou will see the following screen. ...
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User ’ s Guide 15 6. Click Ye s to restart the computer ...
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Apple U10C011 - page 16
User ’ s Guide 16 Installing the Softwar e Drivers in W indows 2000 Operating System T o install the cable modem software dr ivers using the W indows 2000 operating system: 1. Power on your PC. After your computer boots, W i ndows detects the cable modem. The Found New Hardware screen appears, followed by the Found New Hardware W izard screen. 2. ...
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Apple U10C011 - page 17
User ’ s Guide 17 3. Select Sear ch for a suitable driver for my device (recommended . Then select Next . Y ou will see the following screen 4. Check the CD-ROM drive check box and verify that the CD is in the CD-ROM drive. Click ...
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Apple U10C011 - page 18
User ’ s Guide 18 Next to have W indows locate the necessary driver files. Y ou will see the following screen. 5. Click Next to install the driver fi les for the cable modem . Y ou will see the following screen. ...
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Apple U10C011 - page 19
User ’ s Guide 19 7. Click Finish to complete the installation. 8. After the installation is completed, verify th at the USB LED is lit on the front of you cable modem. If not, refer to the troubles hooting section later in this chapter . ...
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Apple U10C011 - page 20
User ’ s Guide 20 Installing the Softwar e Drivers in W indows XP Operating System 1. Power on your PC. After your computer boots, W i ndows detects the cable modem. The Found New Hardware screen appears, followed by the Found New Hardware W izard screen. 2. Choose the softwar e automatically (Recommended) . Click Next to continue. Y ou will see ...
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Apple U10C011 - page 21
User ’ s Guide 21 3. Click Finish to complete the installation. ...
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Apple U10C011 - page 22
User ’ s Guide 22 T roubleshooting the USB Installation None of the LEDs is on when I power on the LAN Cable Modem. Check the connection between the power adapter and the cable m odem. Power of f the cable modem and wait for 5 seconds, and power on the m odem again. If the problem still exists, you may have a hardware problem. When attempting to ...
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Apple U10C011 - page 23
User ’ s Guide 23 4. Select USB Composite Device and click Remove 5. Click Refr esh The Add New Hardware W izard window a ppears, displaying the device name USB Composite Device . Refer to the proper operating system instru ctions in this chapter for inform ation on reinstalling the driver properly . All of the LEDs on the fr ont of my modem lo o ...
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Apple U10C011 - page 24
User ’ s Guide 24 • T ry restarting the computer so that it could re-establish a connection with the cable modem . • Power cycle the cable modem by removing the po wer adapter from the electrical outlet and plugging it back in. W ait for the cable modem to re-establish communications with your cable service provider . • Remove any other USB ...
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Apple U10C011 - page 25
User ’ s Guide 25 3. Installing the Modem Using the Ethernet Port This chapter explains the process for installing your cable modem using the ethernet port. Using the ethernet port allows to you connect multiple computers to the cable m odem using additional equipment which is not included. Please contact your cable service provider for m ore inf ...
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Apple U10C011 - page 26
User ’ s Guide 26 outlet or sur ge protector . 5. If the power , enet , sync , and ready LEDs are solidly lit, the cable modem is working properly . T roubleshooting the Ethernet Installation None of the LEDs are on w hen I power on the Cable Modem. Check the connection between the power adapter and the cable m odem. Power of f the cable modem an ...
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Apple U10C011 - page 27
User ’ s Guide 27 modem. • If you are using a cable splitte r , try removing the splitter and connect the cable modem directly to the cable wall outlet. W ait for the cable modem to re-establish c ommunications with your cable service provider . • Y our ethernet or coaxial cable may be damaged. T ry using another cable. • If none of these s ...
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Apple U10C011 - page 28
User ’ s Guide 28 4. Cable Modem LEDs and Connectors This chapter describes the functions of the cable modem’ s LEDs and connectors. When the power , sync , and ready LEDs are lit, the cable m ode m is working properly . The usb or enet LED should also be lit depending on what port is being used. The following provides an overview of the LEDs o ...
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Apple U10C011 - page 29
User ’ s Guide 29 Installation problems with the cable modem are commonly due to th e cable network and its topography . LEDs on the front panel of the cable modem reveal operational status and help you determine problem areas. LEDs indications ( “X” means not applicable) Initialization Sequence power usb enet send r ecv sync ready Power ON O ...
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Apple U10C011 - page 30
User ’ s Guide 30 Connectors on the Back of the Modem This list of connectors describes where to connect the cables and power adapter when installing the cable modem. 1. power : This is where you plug the included po wer adapter . Remember to use only the power adapter that came with the cable modem . 2. usb : This is where you plug the included ...
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