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Cisco Systems CP7921GAK9RF - page 1
Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883 Cisco Unif ied Wireless IP Phone 7921G Phone Guide f or Cisco Unif ied Communications Manager 7 .0 ...
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Cisco Systems CP7921GAK9RF - page 2
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Cisco Systems CP7921GAK9RF - page 3
Cisco Unified Wireless IP Phone 7921G Phone Guide for Cisco Unif ied Communication s Manager 7.0 iii Contents Quick Reference vii Using the Phone vii Shortcut Keys and Buttons vii Common Phone T asks vii Softkey Definitions viii Entering T ext viii Phone Screen Icons viii Getting Started 1 Using this Guide 1 Finding Additional Information 2 Safety ...
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Cisco Systems CP7921GAK9RF - page 4
iv OL-16131-01 Understanding Feature Buttons and Menus 25 Accessing the Help System on Y our Phone 26 Using Phone Buttons 27 Understanding Lines vs. Calls 27 Understanding Line and Call Icons 28 Understanding Out-of-Ran ge Alerts 29 Understanding Feature Availability 30 Cleaning the Phone 30 Basic Call Handling 31 Placing a Call—Basic Options 31 ...
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Cisco Systems CP7921GAK9RF - page 5
Cisco Unified Wireless IP Phone 7921G Phone Guide for Cisco Unif ied Communication s Manager 7.0 v Picking Up a Redirected Call on Y our Phone 52 Storing and Retrieving Parked Ca lls 53 Logging Out of Hunt Groups 54 Using a Shared Line 55 Understanding Shared Lines 55 Using Barge to Add Y ourself to a Shared-Line Call 55 Understanding Barge Feature ...
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Cisco Systems CP7921GAK9RF - page 6
vi OL-16131-01 Directory Dialing 76 Using Corporate Directory on Y our Phone 77 Using Personal Directory on Y our Phone 77 Cisco Unified CallManager Release 4.3 an d Later 77 Cisco Unified Communications Manager Relea se 5.1 and Later 78 Using the Phone Book on Y our Phone 80 Accessing Vo ice Mess ages 84 Accessing Y our User Options W eb Page s 85 ...
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Cisco Systems CP7921GAK9RF - page 7
Cisco, Cisco Systems, the Cisco logo, and the Cisco Systems logo are registered trademarks or trademarks of C isco Systems, Inc. and/or its affiliates in the United States and certain other countries. A ll other trademarks mentioned in this docume nt or W ebsite are the property of their respective owners. The use of the word partner does not imply ...
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Cisco Systems CP7921GAK9RF - page 8
Softkey Definitions AbbrDial Dial using a speed dial index number Barge Add yourself to a call on a shared line CallBack Receive notificati on when a busy extension becomes avail able CFwdAll Set up/cancel c all forwarding ConfList V iew conference participants Confrn Create a conference call DirT rfr T ran sfer two calls to each other DND T urn on ...
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Cisco Systems CP7921GAK9RF - page 9
Cisco Unified Wireless IP Phone 7921G Phone Guide for Cisco Unif ied Communication s Manager 7.0 1 Getting Started Using this Guide This guide provides y ou with an overview of the fea tures available on your p hone. Y ou can read it completely for a solid understanding of your phone ca pabilities, or refer to the table below for pointers to common ...
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Cisco Systems CP7921GAK9RF - page 10
2 OL-16131-01 Finding Additional Information Y ou can access the most current Cisco document ation on the W orld Wide W eb at this URL: http://www.cisco.com/en/US/products/hw/phones/ps 379/tsd_products_support_series_home.html Y ou can access the Cisco website at this URL: http://www.cisco.com/ International Cisco websites ca n be accessed from thi ...
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Cisco Systems CP7921GAK9RF - page 11
Getting Started Cisco Unified Wireless IP Phone 7921G Phone Guide for Cisco Unif ied Communication s Manager 7.0 3 War n in g V oice over IP (V oIP) service and the emergency calling service do not func tion if power fails or is disrupted. Afte r power is rest ored, you might have to reset or recon figure equipment to regain a ccess to V oIP and th ...
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Cisco Systems CP7921GAK9RF - page 12
4 OL-16131-01 War n in g Do not dispose of the battery pack in fire or water . The battery may explode if placed in a fire. Caution The battery pack is intended for use only with this device. Caution Do not disassemble, crush, puncture, or incinerate the battery p ack. Caution T o avoid risk of fi re, burns, or damage to your battery pack, d o not ...
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Cisco Systems CP7921GAK9RF - page 13
Getting Started Cisco Unified Wireless IP Phone 7921G Phone Guide for Cisco Unif ied Communication s Manager 7.0 5 Caution Use only the Cisco power supply that is compatible with your phone. T o order your power supply , contact your local dealer and refer to the following list of Cisco part numbers: Austral ia —CP-PWR-7921G-AU= Central E ...
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Cisco Systems CP7921GAK9RF - page 14
6 OL-16131-01 • Shorten the length of the external dev ice cable. • Apply ferrites or other su ch devices on the cables for the e xternal device. Cisco cannot guarantee the performa nce of the syst em because Cisco has no control over the quality of external devices, cables, and connectors. The sy stem will perform a dequately when suitable dev ...
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Cisco Systems CP7921GAK9RF - page 15
Connecting Y our Phone Cisco Unified Wireless IP Phone 7921G Phone Guide for Cisco Unif ied Communication s Manager 7.0 7 Connecting Your Phone Y our system administrator will configure your new Cisco Unified W ireless IP Phone to connect to the corporate wireless network and the IP telephony network. A rechargeable Lithium ion battery powers the C ...
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Cisco Systems CP7921GAK9RF - page 16
8 OL-16131-01 Charging the Phone Battery Y ou can charge the battery in your wireless IP ph one by connectin g the AC power supply or the USB cable to your phone. For more information, see these sections: • Using the AC Power Supply to Charge the Battery, page 9 • Using the USB Cabl e and USB Port on th e PC to Charge the Ba ttery, page 11 1 Lo ...
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Cisco Systems CP7921GAK9RF - page 17
Connecting Y our Phone Cisco Unified Wireless IP Phone 7921G Phone Guide for Cisco Unif ied Communication s Manager 7.0 9 Note Y ou can also charge your battery by using a desktop charger or a multi-charger . For more information, see the Cisco Unified Wireless IP Phone 7921G Accessory Guid e . Using the AC Power Supply to Charge the Battery Y ou c ...
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Cisco Systems CP7921GAK9RF - page 18
10 OL-16131-01 T o charge the battery in the phone using the AC power su pply , use this diagram: 1 AC plug adapter—Insert the AC plug adapter into the slot on the power supply . 2 AC power supply—Insert into an AC outlet. 3 Phone connector on AC power supply cable—Insert into the connector slot at bottom of phone. 4 Indicator light—Indicat ...
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Cisco Systems CP7921GAK9RF - page 19
Connecting Y our Phone Cisco Unified Wireless IP Phone 7921G Phone Guide for Cisco Unif ied Communication s Manager 7.0 11 Using the USB Cable and USB Port on the PC to Charge the Battery Y ou can charge the battery in the phone by connec ting your phone with a USB cable to a USB port on your PC. Charging takes longer when you use the USB port on t ...
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Cisco Systems CP7921GAK9RF - page 20
12 OL-16131-01 Powering On the Phone After charging the battery , you must power on the phone to make and receiv e calls. Tip Y our idle phone screen can turn off after a time in terval. T o alert you that the phone is still powered on and connected to the wireless network when usin g battery power , the indicator light blinks green every two secon ...
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Cisco Systems CP7921GAK9RF - page 21
Connecting Y our Phone Cisco Unified Wireless IP Phone 7921G Phone Guide for Cisco Unif ied Communication s Manager 7.0 13 Setting Username and Passwords When powering on your phone for the first time, in some networks, you might need to set your username and password to access the wireless ne twork. Ask your system administrator for as sistance. E ...
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Cisco Systems CP7921GAK9RF - page 22
14 OL-16131-01 Registering with TAPS After your phone is conne cted to the wireless LAN network, y our system administrator might ask you to auto-register your phone using T APS (T ool for Auto-Registered Phones Support). T APS might be used for a new phone or to replace an existing phone. T o register with T APS, enter the T APS extension provided ...
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Cisco Systems CP7921GAK9RF - page 23
Connecting Y our Phone Cisco Unified Wireless IP Phone 7921G Phone Guide for Cisco Unif ied Communication s Manager 7.0 15 deployed, there is not a sing le “best” solution th at is optimal for all environments. Cisco recommends that customers test the headsets that work best in their environment before deploying a large number of units in their ...
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Cisco Systems CP7921GAK9RF - page 24
16 OL-16131-01 Securing the Phone with a Lock Set and Cable Lock Y ou can secure the Cisco Unified W ireless IP Phone 79 21G to a desk top by ordering the lock set from Cisco. For more information, refer to the Cisco Unified Wireless IP Phon e 7921G Accessory Guide . T o install the lock set, use the diagram and follow these steps: If you want to.. ...
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Cisco Systems CP7921GAK9RF - page 25
Connecting Y our Phone Cisco Unified Wireless IP Phone 7921G Phone Guide for Cisco Unif ied Communication s Manager 7.0 17 Y ou can secure your Cisco Unified Wireless IP Phone 7921G Desktop Charger by using a laptop cable lock. The lock connec ts to the security slot on the side of the d esktop charger , and the cable can be secured to a desktop. T ...
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Cisco Systems CP7921GAK9RF - page 26
18 OL-16131-01 An Overview of Your Phone Yo u r C i s c o Unified Wireless IP Phone 7921G is a full-feature telephone that provides v oice communication over the same wireless LAN that yo ur computer uses, allowing you to place and receive phone calls, put calls on hold, transf er calls, make co nference calls, and so on. In addition to basic call- ...
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Cisco Systems CP7921GAK9RF - page 27
An Overview of Y our Phone Cisco Unified Wireless IP Phone 7921G Phone Guide for Cisco Unif ied Communication s Manager 7.0 19 Understanding Buttons and Hardware Y ou can use the graphic below to identify buttons and hardware on your phone. 1 Indicator light (LED) Provides these indications: • Solid red—Phone is connected to AC power source, an ...
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Cisco Systems CP7921GAK9RF - page 28
20 OL-16131-01 2 Headset port Port for plugging in a headset or ear bud. 3 Speaker button T o ggles the sp eaker mode on or off for the phone. 4 Right softkey button Activates the Options menu for access to the list of softkeys. Sometimes displays a softkey label. 5 Navigation button Accesses these menus and lis ts from the main screen. Direct ory ...
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Cisco Systems CP7921GAK9RF - page 29
An Overview of Y our Phone Cisco Unified Wireless IP Phone 7921G Phone Guide for Cisco Unif ied Communication s Manager 7.0 21 10 Asterisk (*) key T oggles between Ring and V ibrate mode. Allows you to enter these special characters when you are entering text: * + - / = : ; 11 Keypad Allows you to dial numbers, enter letters, and choose menu ...
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Cisco Systems CP7921GAK9RF - page 30
22 OL-16131-01 Understanding Phone Screen Features Because the Cisco U nified Wireless IP Phone 7921G has only two softkeys, the Options softkey displays the list of available feature options for th e phone. The features in the Options list ch ange depending on whether the phone is idle o r in an active call. This is what your main phone screen loo ...
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Cisco Systems CP7921GAK9RF - page 31
An Overview of Y our Phone Cisco Unified Wireless IP Phone 7921G Phone Guide for Cisco Unif ied Communication s Manager 7.0 23 1 Phone Status line Displays these icons (if active) a nd your directory number: Battery charge icon—Shows the level of charge in batte ry Battery removal icon—Shows the battery is removed or is not recognized Signal ic ...
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Cisco Systems CP7921GAK9RF - page 32
24 OL-16131-01 Understanding the Home Screen Display The home screen is the display on your phone screen when it i s idle. A home screen can be the main phone screen or Line V iew . Y our system administra tor determines how the home screen is displayed on your phone. Home Screen with Main Phone Screen Displayed This is a home screen with the main ...
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Cisco Systems CP7921GAK9RF - page 33
An Overview of Y our Phone Cisco Unified Wireless IP Phone 7921G Phone Guide for Cisco Unif ied Communication s Manager 7.0 25 Home Screen in Line View This is a home screen in Live View . T o access the main phone screen, press . Understanding Feature Buttons and Menus From the main phone screen, you can use th e Navigation button to access featur ...
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Cisco Systems CP7921GAK9RF - page 34
26 OL-16131-01 Accessing the Help S ystem on Your Phone Y our phone provides an online help system. Help topics a ppear on the screen. Select a menu option Do one of these actions: • Press the keypad number key for the item. • Scroll to highlight the item, and then press the button (center of the navigation button). Go back one level in a featu ...
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Cisco Systems CP7921GAK9RF - page 35
An Overview of Y our Phone Cisco Unified Wireless IP Phone 7921G Phone Guide for Cisco Unif ied Communication s Manager 7.0 27 Using Phone Buttons The phone keypad and buttons provide these shortcut s to frequ ently used functions. Understanding Lines vs. Calls T o avoid confusion about lines an d calls, refer to these descriptions: • Lines—Eac ...
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Cisco Systems CP7921GAK9RF - page 36
28 OL-16131-01 Understanding Line and Call Icons This is what your main phone screen looks like with two a ctive calls, one on hold (23827) and another connected (3956933). Y our phone displays these icons to help you determine the line and call state. 1 Phone Status line Icons and your directory number 2 Call Activity area Calling party informatio ...
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Cisco Systems CP7921GAK9RF - page 37
An Overview of Y our Phone Cisco Unified Wireless IP Phone 7921G Phone Guide for Cisco Unif ied Communication s Manager 7.0 29 Understanding Out-of-Range Alerts Y our system administrator can configure your phone to send you an audible alert (beep) when you are out of range of the wireless network. When you hear the ale rt, this icon (no signal) wi ...
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Cisco Systems CP7921GAK9RF - page 38
30 OL-16131-01 Understanding Feature Availability The operation of your Cisco Unified Wireless IP Phone 7921G and the features available to you may vary , depending on the call processing agent used by your company and also on how your company’ s phone support team has configured your phone system. Therefore, some of the fea tures included in thi ...
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Cisco Systems CP7921GAK9RF - page 39
Basic Call Ha ndling Cisco Unified Wireless IP Phone 7921G Phone Guide for Cisco Unif ied Communication s Manager 7.0 31 Basic Call Handling Y ou can perform basic call-handling tasks using a rang e of features and services. Feature av ailability can vary; see your system admi nistrator for more information. Placing a Call—Basic Options Here are ...
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Cisco Systems CP7921GAK9RF - page 40
32 OL-16131-01 Tips • When you start to dial a number , your phone tries to anticipate the number you are di aling by displaying matching numbers from your Placed Calls log. This is ca lled Auto Dial. T o call a number displayed with Auto Dial, scrol l to the number and press . • If you make a mistake while dialing, press << to erase digi ...
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Cisco Systems CP7921GAK9RF - page 41
Basic Call Ha ndling Cisco Unified Wireless IP Phone 7921G Phone Guide for Cisco Unif ied Communication s Manager 7.0 33 • If parties on a call hear a beep tone, the call mi ght be monitored or recorded. Ask your system administrator for more information. • If you hear a beep tone from your phone, you might be out of range of the wireless netwo ...
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Cisco Systems CP7921GAK9RF - page 42
34 OL-16131-01 Dial from a corporate directory on your phone 1. Choose > Directory Services > Corporate Directory (name can vary). 2. Use your keypad to enter a name. 3. Press Options > Submit . 4. Press the number key for the listing or scroll to a listing. 5. Press Dial or . Direct ory Diali ng, page 76 Use CallBack to recei ve notificat ...
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Cisco Systems CP7921GAK9RF - page 43
Basic Call Ha ndling Cisco Unified Wireless IP Phone 7921G Phone Guide for Cisco Unif ied Communication s Manager 7.0 35 Tip Obtain this information from your system administ rator before using Mobile V oice Access to make a call: • Mobile V oice Access number • End user PIN Place a call using your Extension Mobility profile 1. Choose > EM S ...
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Cisco Systems CP7921GAK9RF - page 44
36 OL-16131-01 Answering a Call Y ou can answer a call by using severa l options, if they are available on your phone. If you want to... Then... For more information, see... Answer a call Press . Usi ng Any Key to Answer the Phone, page 72 Silence the ring for an incoming call Press or . The call continues silently , then forwards to the no ans ...
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Cisco Systems CP7921GAK9RF - page 45
Basic Call Ha ndling Cisco Unified Wireless IP Phone 7921G Phone Guide for Cisco Unif ied Communication s Manager 7.0 37 Tips • T o use any button to answer a call, se e Changing K eypad Settings, page 72 . • Y ou can answer an incoming call even when th e keypad is locked. • If you were using an application o r service before you answered a ...
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Cisco Systems CP7921GAK9RF - page 46
38 OL-16131-01 Using Hold and Resume Y ou can hold and resume calls. When you put a call on hold, the Hold icon appears next to th e caller ID in the call view . If the Hold Reversion feature is enabled for your phone, calls that you leave on hold will revert back to ringing on your phone after a certa in length of time. These “reverting” calls ...
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Cisco Systems CP7921GAK9RF - page 47
Basic Call Ha ndling Cisco Unified Wireless IP Phone 7921G Phone Guide for Cisco Unif ied Communication s Manager 7.0 39 Using Mute With Mute enabled, you can hear other parties on a call, but they cannot hear you. Y ou can use Mute with the phone or a headset. Switching Between Multiple Calls Y ou can switch between multiple calls on one or more l ...
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Cisco Systems CP7921GAK9RF - page 48
40 OL-16131-01 Transferring Calls T ransfe r redirects a connected call. The target is the number to which you want to transfer the call. If you want to... Then... Switch an in-progress call on your wireless IP phone to a mobile phone 1. Press Options > Mobility and select Send call to mobile . 2. Answer the in-progress call on your mobile phone ...
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Cisco Systems CP7921GAK9RF - page 49
Basic Call Ha ndling Cisco Unified Wireless IP Phone 7921G Phone Guide for Cisco Unif ied Communication s Manager 7.0 41 Tips • If on-hook transfer is enabled on your phone, you can either disconnect to complete the transfer , or choose Options > T rnsfer and then disconnect. • If on-hook transfer is not enabled on your phone, disconnecting ...
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Cisco Systems CP7921GAK9RF - page 50
42 OL-16131-01 Tips • Enter the call forward target number exactly as you would dial it from your phone. For example, enter an access code or the area code, if necessary . • Y ou can forward your calls to a traditional analog phone or to another IP phone, although your system administrator might restri ct the call fo rwarding feature to numbers ...
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Cisco Systems CP7921GAK9RF - page 51
Basic Call Ha ndling Cisco Unified Wireless IP Phone 7921G Phone Guide for Cisco Unif ied Communication s Manager 7.0 43 • If both DND and auto-answer are enabled, only interco m calls will be auto-answered. Making Conference Calls Y our Cisco Unified IP Phone allow s you to talk si multaneously with multiple parties in a conference call . If you ...
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Cisco Systems CP7921GAK9RF - page 52
44 OL-16131-01 Using Conference Features Y ou can create a conferenc e in various ways, depe nding on y our needs and the features that are available on your phone: • Conference—Allows you to crea te a standard (ad hoc) confe rence by calling each participant. Use the Confrn softkey . Conference is avai lable on most phones. • Join—Allows y ...
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Cisco Systems CP7921GAK9RF - page 53
Basic Call Ha ndling Cisco Unified Wireless IP Phone 7921G Phone Guide for Cisco Unif ied Communication s Manager 7.0 45 Tips • Calls must be on t he same line befo re you can add them to a conference. If calls are on different lines, transfer them to a single line before usi ng Confrn or Join . • Depending on how your phone is configured, if y ...
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Cisco Systems CP7921GAK9RF - page 54
46 OL-16131-01 Tips • If you frequently join more than two parties into a single conference, you might find it useful to first select the calls that you want to join, then p ress Options > Join to complete the action. • When Join completes, caller ID changes to “C onference.” • Y ou may be able to combine multiple conference calls by u ...
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Cisco Systems CP7921GAK9RF - page 55
Basic Call Ha ndling Cisco Unified Wireless IP Phone 7921G Phone Guide for Cisco Unif ied Communication s Manager 7.0 47 Tip If you call a secure M eet-Me conf erence number from a non-secure phone, your phone displays the message, “Device Not Authorized .” For more information, see Making and Re ceiving Secure Ca lls, page 58 . Viewing or Remo ...
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Cisco Systems CP7921GAK9RF - page 56
48 OL-16131-01 Placing or Receiving Intercom Calls Y ou can place an intercom call to a target phone th at auto-answers th e call in speakerphone mode with mute activated. The one-way intercom call allows you to deliver a short message to the recipient. If the recipient’ s handset or headset is in use, the audio is sent to the device in use. A ny ...
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Cisco Systems CP7921GAK9RF - page 57
Basic Call Ha ndling Cisco Unified Wireless IP Phone 7921G Phone Guide for Cisco Unif ied Communication s Manager 7.0 49 Tip If you log into your phone every day using your Exte nsion Mobility profile, make sure that your system administrator configures your Extension Mob ility profile to i nclude the intercom feature. If you want to... Then... Pla ...
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Cisco Systems CP7921GAK9RF - page 58
50 OL-16131-01 Advanced Call Handling Advanced call-handling tasks involve special features that your syst em administrator might configure for your phone depending on your call-handling needs and work environment. Speed Dialing Speed dialing allows you to press a hot key or se lect from a li sting to place a call. Depending on configuration, your ...
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Cisco Systems CP7921GAK9RF - page 59
Advanced Call Ha ndling Cisco Unified Wireless IP Phone 7921G Phone Guide for Cisco Unif ied Communication s Manager 7.0 51 T o make a call, select a speed dial ( ) from the Line V iew . For more inf ormation, see Using Speed Dial and Fast Dial, page 51 and Setting Up Speed Dials on the Web, page 88 . Abbreviated Dial An Abbreviated Dial allows you ...
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Cisco Systems CP7921GAK9RF - page 60
52 OL-16131-01 Picking Up a Redirected Call on Your Phone Call PickUp allows you to answer a call that is ringing on a coworker’ s phone by redirecting the call to your phone. Y ou might use Call PickUp if you share call-handling with coworkers. Use speed-dial numbers to call other numb ers (not in Phone Book) 1. Set up speed-dial numbers from yo ...
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Cisco Systems CP7921GAK9RF - page 61
Advanced Call Ha ndling Cisco Unified Wireless IP Phone 7921G Phone Guide for Cisco Unif ied Communication s Manager 7.0 53 Tips • If multiple calls are available for pickup, your ph one picks up the oldest call first (the c all that has been ringing for the longest time). • If you choose GPi ckUp and enter a line number , yo ur phone picks up ...
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Cisco Systems CP7921GAK9RF - page 62
54 OL-16131-01 Tip Y ou have a limited time to retrieve a parked cal l befo re it reverts to ringing at the original numb er . See your system administrator for details. Logging Out of Hunt Groups If your organization receives a large number of incoming calls, you might be a member of a hunt group. A hunt group includes a series of directory numbe ...
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Cisco Systems CP7921GAK9RF - page 63
Advanced Call Ha ndling Cisco Unified Wireless IP Phone 7921G Phone Guide for Cisco Unif ied Communication s Manager 7.0 55 Using a Shared Line Y our system administrator might ask you to use a shared line if you: • Have multiple phones and want one phone number • Share call-handling tasks with coworkers • Handle calls on behalf of a manager ...
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Cisco Systems CP7921GAK9RF - page 64
56 OL-16131-01 Understanding Barge Features cBarge and Barge Depending on how your phone is configured, you can add yourself to a non-private call on a shared line using either Barge or cBarge. • cBarge converts the call into a standard confer ence, allowing you to add new participants. (See Making Conference Calls, page 43 for more information a ...
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Cisco Systems CP7921GAK9RF - page 65
Advanced Call Ha ndling Cisco Unified Wireless IP Phone 7921G Phone Guide for Cisco Unif ied Communication s Manager 7.0 57 Preventing Others from Viewin g or Joining a Shared-Line Call If you share a phone line, you can use the Privacy feature to prevent others who share the line from viewing or barging (adding themselves to) your call s. Tips • ...
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Cisco Systems CP7921GAK9RF - page 66
58 OL-16131-01 Tips • Y our phone might play an audible indicator to alert you when a call is ringing on the mo nitored line (BLF Pickup only). • BLF Pickup answers th e oldest ringing call first (i f the line that you are monitoring has more than one ringing call). Making and Receiving Secure Calls Depending on how your system administrator ha ...
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Cisco Systems CP7921GAK9RF - page 67
Advanced Call Ha ndling Cisco Unified Wireless IP Phone 7921G Phone Guide for Cisco Unif ied Communication s Manager 7.0 59 Y our phone can support these types o f calls: • Authenticated call—The identities of all phones particip ating in the call have been verified. • Encrypted call —The phone is receiving and transmitting encrypted aud io ...
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Cisco Systems CP7921GAK9RF - page 68
60 OL-16131-01 Tracing Suspicious Calls If you are receiving suspicious or malicious calls, your system administrator can add the Malicious Call Identification (MCID) feature to your phone. This feature enables you to identify an active call as suspicious, which initiates a series of auto mated tracking and notification messages. Prioritizing Criti ...
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Cisco Systems CP7921GAK9RF - page 69
Advanced Call Ha ndling Cisco Unified Wireless IP Phone 7921G Phone Guide for Cisco Unif ied Communication s Manager 7.0 61 Tips • When you make or receive an MLPP-enabled call, you will hear special ring tones and call-w aiting tones that differ from the standard tones. • If you enter an invalid MLPP access number , a verbal announcement will ...
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Cisco Systems CP7921GAK9RF - page 70
62 OL-16131-01 Tips • EM automatically logs you out after a certain amount of time. Y ou system administrato r establishes this time limit. • Changes that you make to your EM profile (from th e User Options web pages) take effect the next time that you log in to EM on a phone. • Settings that are controlled on the ph one only are not maintain ...
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Cisco Systems CP7921GAK9RF - page 71
Advanced Call Ha ndling Cisco Unified Wireless IP Phone 7921G Phone Guide for Cisco Unif ied Communication s Manager 7.0 63 Tips • When calling Mobile V oice Access, yo u need to enter the number you are calling from in addition to the PIN if any of the following are true: – The number you are calling from is not one of your remote destinations ...
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Cisco Systems CP7921GAK9RF - page 72
64 OL-16131-01 The Application Button can also be configured to st art an application immediately after you press it, or only after you hold it for several seconds. For more information, see your system administrator . Using the Push to Talk Service The Push to T alk service provides immediate communication (similar to a two-way radio) with members ...
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Cisco Systems CP7921GAK9RF - page 73
Using a Handset, Headset, and Spe akerphone Cisco Unified Wireless IP Phone 7921G Phone Guide for Cisco Unif ied Communication s Manager 7.0 65 Using a Handset, Headset, and Speakerphone Y ou can use your phone as a mobile handset, a speakerphone, with a headset, or with the speakerphone in the d esktop charger . If you want to... Then... Use the h ...
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Cisco Systems CP7921GAK9RF - page 74
66 OL-16131-01 Tip If you unplug the headset or remove the phone from the desktop charger , the phone reverts to the speaker mode for features that typically use the spea kerphone for incoming calls, such as AutoAnswer or intercom calls. Switch to the desktop charger speakerphone 1. Place the wireless IP phone in the desktop charger cradle. “ ...
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Cisco Systems CP7921GAK9RF - page 75
Using a Handset, Headset, and Spe akerphone Cisco Unified Wireless IP Phone 7921G Phone Guide for Cisco Unif ied Communication s Manager 7.0 67 Obtaining Headsets Y our phone supports wired headset jack types w i th a 2.5 mm, 3-band/ 4 conn ector . For information about purchasing headsets, see Headset Information, page 14 . Using AutoAnswer Y ou m ...
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Cisco Systems CP7921GAK9RF - page 76
68 OL-16131-01 Changing Phone Settings Y ou can personalize your wireless IP phone by adjusting sound settings, volume levels, display options, and keypad settings. Y ou can also view your Network Profiles fro m the Settings menu. Customizing Rings Y ou can customize your phone by choosing a ring type for each line. If you want to... Then... V iew ...
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Cisco Systems CP7921GAK9RF - page 77
Changing Phone Se ttings Cisco Unified Wireless IP Phone 7921G Phone Guide for Cisco Unif ied Communication s Manager 7.0 69 Tips • Y ou cannot modify the Ring Settings for the wireless IP phone from the User Options web pages. • T o return to the Settings menu, press Back after saving the ch ange or press to return to the main screen. Customiz ...
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Cisco Systems CP7921GAK9RF - page 78
70 OL-16131-01 Adjust the phone volume level 1. Choose > Phone Settings > Sound Settings > V olumes. 2. Select Handset . 3. Press to increase the volume or to decrease the volume. 4. Press Save to make the change or Cancel . Adjust the hea dset volume level 1. Choose > Phone Settings > Sound Settings. 2. Select Headset . 3. Press to ...
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Cisco Systems CP7921GAK9RF - page 79
Changing Phone Se ttings Cisco Unified Wireless IP Phone 7921G Phone Guide for Cisco Unif ied Communication s Manager 7.0 71 Customizing the Phone Screen Y ou can customize the left softkey (when the phone is idle), your phone screen display brightness, and the language on your phone screen. If you want to... Then... Set up the left softkey to open ...
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Cisco Systems CP7921GAK9RF - page 80
72 OL-16131-01 Changing Keypad Settings Y ou can set the keypad to automatically lo ck, to make tones, and to answer a call. See these sections for more information: • Using Any Key to Answer the Phone , page 72 • Setting the Keypad to Automatically Lock, page 73 • Changing the Ke ypad Tones, page 74 Using Any Key to Answer the Phone Y ou can ...
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Cisco Systems CP7921GAK9RF - page 81
Changing Phone Se ttings Cisco Unified Wireless IP Phone 7921G Phone Guide for Cisco Unif ied Communication s Manager 7.0 73 Setting the Keypad to Automatically Lock T o keep from press ing keys and re dialing cal ls acci dentally , use the keypad auto lock featu re. Y ou can set the length of time before your phone keyp ad automaticall y locks aft ...
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Cisco Systems CP7921GAK9RF - page 82
74 OL-16131-01 Changing the Keypad Tones Y ou can enable or disa ble the tones when you press a key on your keypad. Viewing Your Network Profile List Network profiles provide predefined settings for ac cess to the wireless networ k and for authentication and encryption in your system. Y our system ad ministrator defines network profil es. Y ou migh ...
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Cisco Systems CP7921GAK9RF - page 83
Using Call Logs and Directories Cisco Unified Wireless IP Phone 7921G Phone Guide for Cisco Unif ied Communication s Manager 7.0 75 Using Call Logs and Directories This section describes how you can use call logs and directories in the Directory menu. Using Call Logs Y our phone maintains records o f your missed, placed, and received calls. If you ...
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Cisco Systems CP7921GAK9RF - page 84
76 OL-16131-01 Tip • Y our phone might be set up for internation al call logging, which is indicated by a “+ ” symbol on the call logs, redial, or call di rectory entries. Se e your system administrator for more information. • T o view the complete call record of a multiparty call (for example, of a call that has been forwarded or transferr ...
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Cisco Systems CP7921GAK9RF - page 85
Using Call Logs and Directories Cisco Unified Wireless IP Phone 7921G Phone Guide for Cisco Unif ied Communication s Manager 7.0 77 Using Corporate Directory on Your Phone Y ou can use a corporate directory to place calls to coworkers. Tips • Use the numbers on your keypad to enter characters on your phone screen. See Entering and Editing Text, p ...
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Cisco Systems CP7921GAK9RF - page 86
78 OL-16131-01 Cisco Unified Communications Manager Release 5.1 and Later This section describes how to set up and use Personal Directory on your phone when you are connected to a Cisco Unified Communications Manager 5.0 or later . Alternately , see Using Personal Directory on the Web, page 89 . If you want to... Then... Access Personal Directory ( ...
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Cisco Systems CP7921GAK9RF - page 87
Using Call Logs and Directories Cisco Unified Wireless IP Phone 7921G Phone Guide for Cisco Unif ied Communication s Manager 7.0 79 Add a new P AB entry 1. Access Personal Address Book . 2. Access the Sea rch page and choose Options > Submit . (Y ou do not need to input search information first.) 3. Choose Options > New . 4. Use the keypad to ...
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Cisco Systems CP7921GAK9RF - page 88
80 OL-16131-01 Tips • Y our system administrator can provi de the user ID and PIN that you need to log in to Personal Directory . • Personal Directory automatically logs you out after a certain amount of time . This time limit can vary . Ask your system administrator for more information. • Use the numbers on your keypad to enter char acters ...
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Cisco Systems CP7921GAK9RF - page 89
Using Call Logs and Directories Cisco Unified Wireless IP Phone 7921G Phone Guide for Cisco Unif ied Communication s Manager 7.0 81 If you want to... Then... Add a contact to your phone book 1. Choose > Phone Book or press Ph Book (if available). 2. Do one of the follow ing: – Press New (if Phone Book is empty). – Choose Options > New (if ...
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Cisco Systems CP7921GAK9RF - page 90
82 OL-16131-01 Search for a contact in your phone book 1. Choose > Phone Book or press Ph Book (if available). 2. Choose Options > Mode and enter the text to search. Y ou can search for first name, last name, ni ckname, and company name. Note Y ou can enter search text in one of two ways : by pressing a key one or more times until you see the ...
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Cisco Systems CP7921GAK9RF - page 91
Using Call Logs and Directories Cisco Unified Wireless IP Phone 7921G Phone Guide for Cisco Unif ied Communication s Manager 7.0 83 Tips • After you assign a speed dial to a contac t number , a speed dial icon and number appear underneath the phone number in the contact details. • Y ou can store up to 100 contacts in the P hone Book, but can on ...
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Cisco Systems CP7921GAK9RF - page 92
84 OL-16131-01 Accessing Voice Messages When the phone displays “Y ou Have V oiceM ail” or a red blinking light, you can a ccess your messages from your phone. Note Y our company determines the voic e message serv ice that your phone sy stem uses. Fo r the most accurate and detailed informatio n, refer to the documentation that came with your v ...
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Cisco Systems CP7921GAK9RF - page 93
Accessing Y our User Opti ons Web Pages Cisco Unified Wireless IP Phone 7921G Phone Guide for Cisco Unif ied Communication s Manager 7.0 85 Accessing Your User Options Web Pages Y our wireless IP phone is a network device th at can share information with other network devices in your company , including your personal computer . Y ou can use your co ...
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Cisco Systems CP7921GAK9RF - page 94
86 OL-16131-01 Tips for Navigating the User Options Web Pages • Select your device from the menu pa ge to see all of your options. • Click Update to apply and save your change s. • Click Return to the Menu to get back to the context-sensitive menu. • Click Log Off to exit the User pages. Subscribing to Phone Services Before you can access s ...
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Cisco Systems CP7921GAK9RF - page 95
Accessing Y our User Opti ons Web Pages Cisco Unified Wireless IP Phone 7921G Phone Guide for Cisco Unif ied Communication s Manager 7.0 87 Cisco Unified Communications Manager Release 5.1 and Later User Options Web Pages This section describes how to access your User Options web pages and how to su bscribe to phone services when you are conne cted ...
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Cisco Systems CP7921GAK9RF - page 96
88 OL-16131-01 Tip Use the Device Config uration page to acce ss all of the configuration option s available for yo ur phone (other pages might not provid e access to all options). Configuring Features an d Services on the Web These topics describe how to configure features and services from your User Options web pages a fter logging in. See Access ...
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Cisco Systems CP7921GAK9RF - page 97
Accessing Y our User Opti ons Web Pages Cisco Unified Wireless IP Phone 7921G Phone Guide for Cisco Unif ied Communication s Manager 7.0 89 Note For help using speed-dial features, see Speed Dialing, page 50 . Tips • Y ou can have up to six numbers appear in your Li ne V iew screen (a combination of line and sp eed dial numbers). • If your spee ...
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Cisco Systems CP7921GAK9RF - page 98
90 OL-16131-01 Note Y ou can also access P AB and Fa st Dials from your phone. See Using Personal Directory on Your Phone, page 77 . Using Your Personal Address Book on the Web This section describes how to use your P AB from your User Options web pages. Configuring Fast Dials on the Web This section describes how to assign Fast D ials from your Us ...
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Cisco Systems CP7921GAK9RF - page 99
Accessing Y our User Opti ons Web Pages Cisco Unified Wireless IP Phone 7921G Phone Guide for Cisco Unif ied Communication s Manager 7.0 91 Tips, • Y ou can create up to 500 Fast Di al and P AB entries. • Y ou can create a new Fast Dia l entry without using a P AB entry . Such Fast Dial entries, which are labeled “raw” in the User Options w ...
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Cisco Systems CP7921GAK9RF - page 100
92 OL-16131-01 Setting Up Phone Services on the Web Phone services can include special phone features, network da ta, and web-based information (such as stock quotes and movie listing s). Y ou must f irst subscr ibe to a phone service before accessing it on your phone. If you want to... Then do this after you log in... Subscribe to a service 1. Sel ...
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Cisco Systems CP7921GAK9RF - page 101
Accessing Y our User Opti ons Web Pages Cisco Unified Wireless IP Phone 7921G Phone Guide for Cisco Unif ied Communication s Manager 7.0 93 Controlling User Settings on the Web User settings include your password, PIN, and language (locale) setting s. Y our PIN and password allow you to access differe nt features and services. Add a service to an a ...
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Cisco Systems CP7921GAK9RF - page 102
94 OL-16131-01 Tips • Use your PIN to log in to Cisco Extension M o bility or Personal Directory on your phone. • Use your password to log in to your User Op tions web pages and Cisco W ebDialer on your personal computer . • For more information about these serv ices, ask your system administrator . Controlling Line Settings on the Web Line s ...
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Cisco Systems CP7921GAK9RF - page 103
Accessing Y our User Opti ons Web Pages Cisco Unified Wireless IP Phone 7921G Phone Guide for Cisco Unif ied Communication s Manager 7.0 95 Tip Y ou cannot change the Ring Settings for the pho ne from the User Options web pages. Using Cisco WebDialer Cisco W ebDialer a llows you to make calls on your wireless IP phone to directory contacts by click ...
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Cisco Systems CP7921GAK9RF - page 104
96 OL-16131-01 If you want to... Then... Use W ebDialer with your User Options directory 1. Log in to your User Options web pages. See Accessing Your User Options Web Pages, page 87 . 2. Choose User Options > Directory and search for a coworker . 3. Click the number that you want to dial . 4. If this is your first time using W ebDialer , set up ...
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Cisco Systems CP7921GAK9RF - page 105
Accessing Y our User Opti ons Web Pages Cisco Unified Wireless IP Phone 7921G Phone Guide for Cisco Unif ied Communication s Manager 7.0 97 Setting Up Phones and Access Lists for Mobile Connect When using Cisco Mobile Connect, you must add your mobile a nd other phones that you want to use to make and receive calls using the same direct ory numbers ...
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Cisco Systems CP7921GAK9RF - page 106
98 OL-16131-01 If you want to... Then do this after you log in... Create an access list 1. Choose User Options > Mobi lity Se ttings > Access Lists . 2. Click Add New . 3. Enter a name to identify the access list and a descrip tion (optional). 4. Choose whether the access list will allow or block specific calls. 5. Click Save . 6. Click Add M ...
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Cisco Systems CP7921GAK9RF - page 107
Accessing Y our User Opti ons Web Pages Cisco Unified Wireless IP Phone 7921G Phone Guide for Cisco Unif ied Communication s Manager 7.0 99 Add a new remote destination 1. Choose User Options > Mobility Setti ngs > Remote Destinations . 2. Click Add New . 3. Enter the following information: – Name—Enter a name for the mobile (or other) ph ...
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Cisco Systems CP7921GAK9RF - page 108
100 OL-16131-01 Understanding Additional Configuration Options Y our system administrator can configure y our p hone to use specific softkey templates along with special services and fe atures, if appropriate. The table below provides an overvi ew of some configuration options that you migh t want to discus s with your system administrator based on ...
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Cisco Systems CP7921GAK9RF - page 109
Understanding Additional Configu ration Options Cisco Unified Wireless IP Phone 7921G Phone Guide for Cisco Unif ied Communication s Manager 7.0 101 Share phones or office space with coworkers Consider using: • Call Park to store and retrieve calls without using the transfer feature. • Call Pickup to answer calls ringing on another phone. • A ...
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Cisco Systems CP7921GAK9RF - page 110
102 OL-16131-01 Troubleshooting Your Phone This section provides troubleshooting information for your wireless IP phone. General Troubleshooting This section provides information to help you troubleshoot g eneral problems with your phone. For more information, see your system administrator . Symptom Explanation Y ou cannot complete a call One or mo ...
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Cisco Systems CP7921GAK9RF - page 111
T roubleshooting Y our Phone Cisco Unified Wireless IP Phone 7921G Phone Guide for Cisco Unif ied Communication s Manager 7.0 103 Viewing Phone Administration Data Y our system administrator might ask you to ac cess administration data on your phone for troubleshooting purposes. The softkey that you want to use does not appear One or more of the fo ...
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Cisco Systems CP7921GAK9RF - page 112
104 OL-16131-01 Using the Quality Reporting Tool Y our system administrator may temporarily configure your phone with the Quality Reporting T ool (QR T) to troubleshoot performance problems. Y ou can choose Optio ns > QR T to submit information to your system administrator . Depending on configuration, use the QRT to: • Immediately report an a ...
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Cisco Systems CP7921GAK9RF - page 113
Cisco One-Y ear Limited Hardware Warranty T erms Cisco Unified Wireless IP Phone 7921G Phone Guide for Cisco Unif ied Communication s Manager 7.0 105 Cisco One-Year Limited Hardware Warranty Terms There are special terms applicable to your hardware wa rranty and various services that you can use during the warranty period. Y our formal W arranty St ...
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Cisco Systems CP7921GAK9RF - page 114
106 OL-16131-01 ...
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Cisco Systems CP7921GAK9RF - page 115
Cisco Unified Wireless IP Phone 7921G Phone Guide for Cisco Unif ied Communication s Manager 7.0 1 Index A abbreviated dialing 88 access li sts creating 98 accessibility 6 accessories for phone 14 ad hoc conference, See conference calls answer/send button 21 answering calls 36 application button 21 authenticated calls 58 auto keylock 73 AutoAnswer, ...
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Cisco Systems CP7921GAK9RF - page 116
2 OL-16131-01 call pickup 52 call waiting 36 CallBack 34 call-handling, advanced 50 call-handling, basic 31 calls answering 36 blocking 42 compared to lines 27 conference features for 43 ending 37 forwarding 41, 94 handling multiple 39 holding and resuming 38 icons for 28 multiple parties o n 43 muting 39 parking 53 picking up 52 placing 31, 33 pri ...
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Cisco Systems CP7921GAK9RF - page 117
Cisco Unified Wireless IP Phone 7921G Phone Guide for Cisco Unif ied Communication s Manager 7.0 3 removing phone from 66 using 66 dialing, options for 31, 33 directory corporate, using 77 option descriptions 76 personal, using 77 using from Communications Manager web page 96 directory numbers, viewing 22 DND 42 Do Not Disturb 42 documentation, acc ...
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Cisco Systems CP7921GAK9RF - page 118
4 OL-16131-01 line state 28 signal strength 12 icons, for cal l states 28 indicator light blink rates 19 blinks green 12 colors 19 in service 12 installing, Cisco Unified Wireless IP Phone 7 interc om lin e 49 K keylock 27 keypad lock auto keylock feature 73 locking keypad 27 setting auto keylock 73 unlocking keypad 27, 73 keypad shortcuts 27 L LED ...
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Cisco Systems CP7921GAK9RF - page 119
Cisco Unified Wireless IP Phone 7921G Phone Guide for Cisco Unif ied Communication s Manager 7.0 5 Multilevel Precedence and Preemption (MLPP) 60 multiple calls, handling 39 mute button 21 mute, using 39 N navigation button 20, 25 network configuration data, locating 103 network profile locked 74 viewing 74 O online help, using 26 P PAB dialing fro ...
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Cisco Systems CP7921GAK9RF - page 120
6 OL-16131-01 button 64 using 64 Q Quality Reporting Tool (QRT), usi ng 104 R received calls, records of 75 redial 31 regulatory domains 5 remote destination 62 creating 99 ring schedule 99 turn off access 63 remote-in-use for shared lines 55 resume, using 38 ring pattern change setting 69 changing with volume button 27 ring schedule for remote des ...
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Cisco Systems CP7921GAK9RF - page 121
Cisco Unified Wireless IP Phone 7921G Phone Guide for Cisco Unif ied Communication s Manager 7.0 7 status line, viewing 24 subscriptions, for phone services 92 suspicious calls, tracing 60 switching calls 39 switching in-progress calls 62 T TABSynch 91 TAPS, using 14 text editing 13 entering 13 special characters 14, 20, 21 Tool for Auto-Registered ...
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Cisco Systems CP7921GAK9RF - page 122
8 OL-16131-01 wired headset icon 65 port 65 using 65 wireless network data, locating 103 ...
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Cisco Systems CP7921GAK9RF - page 123
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Cisco Systems CP7921GAK9RF - page 124
Americas Headquarters Cisco Systems, Inc. San Jose, CA Asia Pacific Headquarters Cisco Systems (USA) Pte. Ltd. Singapore Europe Headquarters Cisco Systems Internati onal BV Amsterdam, The Netherl ands Cisco has more than 200 offices worldwide. Addresses, phone numbers, and fax numbers are listed on the Cisco W ebsi te at www .cisco.com/ go/offices ...
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