Manuale per l’uso Cisco Systems CP6921CK9

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  • Cisco Systems CP6921CK9 - page 1

    Americas Headquarters Cisco Systems, In c. 170 West Tasman Drive San Jose, CA 951 34-1706 USA http://www.ci sco.com Tel: 408 526-4000 800 553-NETS (638 7) Fax: 408 527-0883 Cisco Unif ied IP P hone 6921, 6941, and 6961 A dministration Guide f or Cisco Unif ied Communications Manager 7 .1 (SCCP) Text Part Number: OL -19025-01 ...

  • Cisco Systems CP6921CK9 - page 2

    THE SPECIFICATION S AND INFORMATION REGARDING TH E PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTICE. ALL STATEMENTS , INFORMATION, AND RECOMMENDA TIONS IN TH IS MANUAL ARE BELIEVED TO BE ACCURATE BUT ARE PRESENT ED WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS MUST TAKE FULL RESPO NSIBILITY FOR THEIR APPLICATION OF ANY PRODUCT ...

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  • Cisco Systems CP6921CK9 - page 5

    v Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cis co Unifi ed Communications Manager 7.1 (SC CP) OL-19025-01 CONTENTS Preface xi Overview xi Audience xi Organization xi Related Documentation xii Obtaining Documentation, Obtaining Support, and Se curity Guidelines xiii Document Conventions xiii CHAPTER 1 An Overview of the C ...

  • Cisco Systems CP6921CK9 - page 6

    Contents vi Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manag er 7.1 (SCCP) OL-19025-01 Understanding Phone Configuration File s 2-5 Understanding the Phon e Startup Process 2-6 Adding Phones to the Cisco Unified Commun ications Manager Database 2-7 Adding Phones with Auto-Registration 2-8 Addin ...

  • Cisco Systems CP6921CK9 - page 7

    Contents vii Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Uni fied Communications Ma nager 7.1 (SCCP) OL-19025-01 CHAPTER 5 Configuring Featu res, Templates, Services, and Use rs 5-1 Telephony Features Available for the Cisco Unified IP Phone 5-1 Join and Direct Transfer Policy 5-13 Configuring Corporate and Persona l ...

  • Cisco Systems CP6921CK9 - page 8

    Contents viii Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manag er 7.1 (SCCP) OL-19025-01 Network Statistics 8-7 Device Logs 8-8 Streaming Statistics 8-9 CHAPTER 9 Troubleshooting and Maintena nce 9-1 Resolving Startup Problems 9-1 Symptom: The Cisco Unified IP Phone Does No t Go Through its Nor ...

  • Cisco Systems CP6921CK9 - page 9

    Contents ix Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Uni fied Communications Ma nager 7.1 (SCCP) OL-19025-01 Giving Users Access to the User Options Web Pages A-1 How Users Subscribe to Services and Configure Phone Fe atures A-2 How Users Access a Voice Messaging System A-2 How Users Configure Personal Directory En ...

  • Cisco Systems CP6921CK9 - page 10

    Contents x Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manag er 7.1 (SCCP) OL-19025-01 ...

  • Cisco Systems CP6921CK9 - page 11

    xi Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cis co Unifi ed Communications Manager 7.1 (SC CP) OL-19025-01 Preface Overview Cisco Unified IP Phone 6921, 69 41, and 6961 Ad mini stratio n Guide for Cisco Unified Communications Manager 7.1 (SCC P) provides the information you n eed to unde rstand, inst all, configure, mana ...

  • Cisco Systems CP6921CK9 - page 12

    xii Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manag er 7.1 (SCCP) OL-19025-01 Preface Related Documentation For more informat ion about Cisco Unified IP Ph ones or Cisco Unified Communications Manag er , refer to the followi ng publications: Cisco Unified IP Phone 6900 Series These publication ...

  • Cisco Systems CP6921CK9 - page 13

    xiii Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Uni fied Communications Ma nager 7.1 (SCCP) OL-19025-01 Preface Cisco Unified Communications Manager Administration Related public ations are avai lable at the following URL: http://www .cisco.com/en/US/products/ sw/voicesw/ps556/tsd_pr oducts_support_series_h ome.html ...

  • Cisco Systems CP6921CK9 - page 14

    xiv Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manag er 7.1 (SCCP) OL-19025-01 Preface Note Means reader take note . Notes contain helpful suggestions o r refe rences to material not covered in the publicatio n. Caution Means re a d e r b e c a re f u l . In this situation, you migh t do someth ...

  • Cisco Systems CP6921CK9 - page 15

    CH A P T E R 1-1 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cis co Unified Communications Manager 7.1 (SCCP) OL-19025-01 1 An Overview of the Cisco Unified IP Phone The Cisco Unified IP Phone 69 21, 6941, and 6961 provi de voice communication over an Internet Protocol (IP) netw ork. The Cisco Unified IP Phone functions muc ...

  • Cisco Systems CP6921CK9 - page 16

    1-2 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manag er 7.1 (SCCP) OL-19025-01 Chapter 1 An Overview of the Cisco Unified IP Phone Understanding the Cisco Unified IP Phone 6921, 6941, and 6961 Understanding the Cisco Unified IP Phone 6921, 6941, and 6961 Figure 1-1 shows the main components of ...

  • Cisco Systems CP6921CK9 - page 17

    1-3 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cis co Unified Communications Manager 7.1 (SCCP) OL-19025-01 Chapter 1 An Overview of the Cisco Unified IP Phone Understanding the Cisco Unifi ed IP Phone 6921, 6941, and 6961 4 T ransfer button T r ansfers a call. 5 Conference button C reates a conference call. 6 Hold button ...

  • Cisco Systems CP6921CK9 - page 18

    1-4 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manag er 7.1 (SCCP) OL-19025-01 Chapter 1 An Overview of the Cisco Unified IP Phone Understanding the Cisco Unified IP Phone 6921, 6941, and 6961 Figure 1-2 shows the main components of the Cisco Unified IP Phone 6941. Figur e 1 -2 Cisco Unified IP ...

  • Cisco Systems CP6921CK9 - page 19

    1-5 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cis co Unified Communications Manager 7.1 (SCCP) OL-19025-01 Chapter 1 An Overview of the Cisco Unified IP Phone Understanding the Cisco Unifi ed IP Phone 6921, 6941, and 6961 2 Phone screen Shows information abou t your phone such as directo ry number , active call and line s ...

  • Cisco Systems CP6921CK9 - page 20

    1-6 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manag er 7.1 (SCCP) OL-19025-01 Chapter 1 An Overview of the Cisco Unified IP Phone Understanding the Cisco Unified IP Phone 6921, 6941, and 6961 12 Mute button T oggles t he microp hone on o r of f. When t he micro phone is mut ed, the bu tton is ...

  • Cisco Systems CP6921CK9 - page 21

    1-7 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cis co Unified Communications Manager 7.1 (SCCP) OL-19025-01 Chapter 1 An Overview of the Cisco Unified IP Phone Understanding the Cisco Unifi ed IP Phone 6921, 6941, and 6961 Figure 1-3 shows the main components of the Cisco Unified IP Phone 6961. Figur e 1 -3 Cisco Unified I ...

  • Cisco Systems CP6921CK9 - page 22

    1-8 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manag er 7.1 (SCCP) OL-19025-01 Chapter 1 An Overview of the Cisco Unified IP Phone Understanding the Cisco Unified IP Phone 6921, 6941, and 6961 5 Conference button C reates a conference call. 6 Hold button Places an active call on hold. 7 Navigat ...

  • Cisco Systems CP6921CK9 - page 23

    1-9 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cis co Unified Communications Manager 7.1 (SCCP) OL-19025-01 Chapter 1 An Overview of the Cisco Unified IP Phone What Networking Protocols are Used? What Networking Protocols are Used? Cisco Unified IP Phones support sev eral industry-stan dard and Ci sco networ king protocols ...

  • Cisco Systems CP6921CK9 - page 24

    1-10 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manag er 7.1 (SCCP) OL-19025-01 Chapter 1 An Overview of the Cisco Unified IP Phone What Networking Pr otocols are Used? Related Topics • Understanding Interactions wit h Other Ci sco Unified IP T elephony Products, page 2-1 • Understanding th ...

  • Cisco Systems CP6921CK9 - page 25

    1-11 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cis co Unified Communications Manager 7.1 (SCCP) OL-19025-01 Chapter 1 An Overview of the Cisco Unified IP Phone What Features are Supported on the Cisco Unified IP Ph one 6921, 6941, and 6961? What Features are Supported on the Cisco Unified IP Phone 6921, 6941, and 6961? Ci ...

  • Cisco Systems CP6921CK9 - page 26

    1-12 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manag er 7.1 (SCCP) OL-19025-01 Chapter 1 An Overview of the Cisco Unified IP Phone What Features are Supported on th e Cisco Unified IP Ph one 6921, 6941, and 6961? Configuring Telephony Features Y ou can modify additional sett ings fo r t he Cis ...

  • Cisco Systems CP6921CK9 - page 27

    1-13 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cis co Unified Communications Manager 7.1 (SCCP) OL-19025-01 Chapter 1 An Overview of the Cisco Unified IP Phone Understanding Security Featur es for Cisco Unified IP Phones Understanding Security Features for Cisco Unified IP Phones Cisco Unified IP Phone 6921 , 6941, and 69 ...

  • Cisco Systems CP6921CK9 - page 28

    1-14 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manag er 7.1 (SCCP) OL-19025-01 Chapter 1 An Overview of the Cisco Unified IP Phone Overview of Configuring and Installing Cisco Unified IP Phones • BA T an d the T ool for Auto-Reg istered Phones Support (T APS) For more information abou t thes ...

  • Cisco Systems CP6921CK9 - page 29

    1-15 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cis co Unified Communications Manager 7.1 (SCCP) OL-19025-01 Chapter 1 An Overview of the Cisco Unified IP Phone Overview of Configuring a nd Installing Cisco Unified IP Phones Ta b l e 1 -6 Chec klist for Config ur ing the Cisco Unified I P Phone 6921, 6941, and 6961 in Cisc ...

  • Cisco Systems CP6921CK9 - page 30

    1-16 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manag er 7.1 (SCCP) OL-19025-01 Chapter 1 An Overview of the Cisco Unified IP Phone Overview of Configuring and Installing Cisco Unified IP Phones 5. Add and configure director y numbers (lines) on the phone by completing th e required fields in t ...

  • Cisco Systems CP6921CK9 - page 31

    1-17 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cis co Unified Communications Manager 7.1 (SCCP) OL-19025-01 Chapter 1 An Overview of the Cisco Unified IP Phone Overview of Configuring a nd Installing Cisco Unified IP Phones 10. Add user informatio n by configuring requ ired fields. Required fields are indicate d by an ast ...

  • Cisco Systems CP6921CK9 - page 32

    1-18 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manag er 7.1 (SCCP) OL-19025-01 Chapter 1 An Overview of the Cisco Unified IP Phone Overview of Configuring and Installing Cisco Unified IP Phones Installing Cisco Unified IP Phones After you have added the phon es to the Cisc o Unified Communicat ...

  • Cisco Systems CP6921CK9 - page 33

    1-19 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cis co Unified Communications Manager 7.1 (SCCP) OL-19025-01 Chapter 1 An Overview of the Cisco Unified IP Phone Overview of Configuring a nd Installing Cisco Unified IP Phones 4. If you are configuring the netwo rk settings on the phone, you can set up an IP address for th e ...

  • Cisco Systems CP6921CK9 - page 34

    1-20 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manag er 7.1 (SCCP) OL-19025-01 Chapter 1 An Overview of the Cisco Unified IP Phone Terminology Differences Terminology Differences Ta b l e 1-8 highlights some of the i mportant diff erences in terminology that is used in these documents: • Cis ...

  • Cisco Systems CP6921CK9 - page 35

    CH A P T E R 2-1 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cis co Unified Communications Manager 7.1 (SCCP) OL-19025-01 2 Preparing to Install the Cisco Unified IP Phone on Your Network Cisco Unified IP Phon es enabl e yo u to communicate by using voice o ver a d ata network. T o p rovide th i s capability , the IP Phones ...

  • Cisco Systems CP6921CK9 - page 36

    2-2 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manag er 7.1 (SCCP) OL-19025-01 Chapter 2 Preparin g to Install the Cisco Unified IP Phone on Your Network Understanding Interactions with Othe r Cisco Unified IP Teleph ony Products Understanding How the Cisco Unified IP Phone Interacts with Cisco ...

  • Cisco Systems CP6921CK9 - page 37

    2-3 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cis co Unified Communications Manager 7.1 (SCCP) OL-19025-01 Chapter 2 Preparing to Install t he Cisco Un ified IP Phone on Your Network Providing Power to the Cisco Un ified IP Phone Y ou can resolve these i ssues by isolating the vo ice tr af fic onto a separate VLAN . The s ...

  • Cisco Systems CP6921CK9 - page 38

    2-4 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manag er 7.1 (SCCP) OL-19025-01 Chapter 2 Preparin g to Install the Cisco Unified IP Phone on Your Network Providing Power to the Cisco Unified IP Phone Power Guidelines Ta b l e 2-1 provides guidelin es for powering the Cisco Un ified IP Phone 692 ...

  • Cisco Systems CP6921CK9 - page 39

    2-5 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cis co Unified Communications Manager 7.1 (SCCP) OL-19025-01 Chapter 2 Preparing to Install t he Cisco Un ified IP Phone on Your Network Understanding P hone Configuration Files Obtaining Additional Information about Power For related information about p ower , refer to the do ...

  • Cisco Systems CP6921CK9 - page 40

    2-6 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manag er 7.1 (SCCP) OL-19025-01 Chapter 2 Preparin g to Install the Cisco Unified IP Phone on Your Network Understanding the Phone Startup Process Understanding the Phone Startup Process When connecting to the V oIP network, the Cisco Unified IP Ph ...

  • Cisco Systems CP6921CK9 - page 41

    2-7 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cis co Unified Communications Manager 7.1 (SCCP) OL-19025-01 Chapter 2 Preparing to Install t he Cisco Un ified IP Phone on Your Network Adding Phone s to the Cisco Un ified Communications Manager Da tabase Adding Phones to the Cisco Unified Communications Manager Database Bef ...

  • Cisco Systems CP6921CK9 - page 42

    2-8 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manag er 7.1 (SCCP) OL-19025-01 Chapter 2 Preparin g to Install the Cisco Unified IP Phone on Your Network Adding Phones to the Cisco Unified Communi cations Manager Database Ta b l e 2-4 provides an overv iew of these methods for adding p hones to ...

  • Cisco Systems CP6921CK9 - page 43

    2-9 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cis co Unified Communications Manager 7.1 (SCCP) OL-19025-01 Chapter 2 Preparing to Install t he Cisco Un ified IP Phone on Your Network Adding Phone s to the Cisco Un ified Communications Manager Da tabase Related Topics • Adding Phones with Auto-Registration and T APS, pag ...

  • Cisco Systems CP6921CK9 - page 44

    2-10 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manag er 7.1 (SCCP) OL-19025-01 Chapter 2 Preparin g to Install the Cisco Unified IP Phone on Your Network Determining the MAC Address for a Cisco Unified IP Phone After you have collected MAC addresses, in Cisco Unified Communications Manager Adm ...

  • Cisco Systems CP6921CK9 - page 45

    CH A P T E R 3-1 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cis co Unified Communications Manager 7.1 (SCCP) OL-19025-01 3 Setting Up the Cisco Unified IP Phone This chapter includes t he following topics, which h elp you install th e Cisco Unified IP Phone on an IP telephony n etwork: • Before Y ou B egin, page 3-1 • ...

  • Cisco Systems CP6921CK9 - page 46

    3-2 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manag er 7.1 (SCCP) OL-19025-01 Chapter 3 Setting Up the Cisco Unified IP Phone Understanding the Cisco Unified IP Phone 6921, 6941, and 6961 Components Note The Cisco Unified IP Phone displays the date and time fro m Cisco Unified Communi cations ...

  • Cisco Systems CP6921CK9 - page 47

    3-3 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cis co Unified Communications Manager 7.1 (SCCP) OL-19025-01 Chapter 3 Setting Up the Cisco Unified IP Phone Understanding the Cisco Unified IP Phone 6921, 6941, and 6961 Components – labeled C omputer Each port supports 10/100 Mbps half- or full-duplex co nnections to exter ...

  • Cisco Systems CP6921CK9 - page 48

    3-4 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manag er 7.1 (SCCP) OL-19025-01 Chapter 3 Setting Up the Cisco Unified IP Phone Understanding the Cisco Unified IP Phone 6921, 6941, and 6961 Components Audio Quality Beyond the physical, mech anical and technical performance, the au dio po rtion o ...

  • Cisco Systems CP6921CK9 - page 49

    3-5 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cis co Unified Communications Manager 7.1 (SCCP) OL-19025-01 Chapter 3 Setting Up the Cisco Unified IP Phone Installing the Cisco Unified IP Phone Installing the Cisco Unified IP Phone Y ou must connect t he Ci sco Unified IP Pho ne to the n etwork and to a po wer source befor ...

  • Cisco Systems CP6921CK9 - page 50

    3-6 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manag er 7.1 (SCCP) OL-19025-01 Chapter 3 Setting Up the Cisco Unified IP Phone Installing the Cisco U nified IP Phone Figur e 3-1 Cisco Unified IP Phone 6921 and 6941 Cable Connections 192762 2 3 4 5 6 7 1 ...

  • Cisco Systems CP6921CK9 - page 51

    3-7 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cis co Unified Communications Manager 7.1 (SCCP) OL-19025-01 Chapter 3 Setting Up the Cisco Unified IP Phone Installing the Cisco Unified IP Phone Figur e 3-2 Cisco Unified IP Phone 6961 Cable Connections Related Topics • Footstand, page 3-8 • V erifyin g the Phone S tartu ...

  • Cisco Systems CP6921CK9 - page 52

    3-8 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manag er 7.1 (SCCP) OL-19025-01 Chapter 3 Setting Up the Cisco Unified IP Phone Reducing Powe r Consumption on the Phone Reducing Power Consumption on the Phone Y ou can reduce the amount of ener gy that the Cisco Unified IP Phone 6921, 69 41, and ...

  • Cisco Systems CP6921CK9 - page 53

    3-9 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cis co Unified Communications Manager 7.1 (SCCP) OL-19025-01 Chapter 3 Setting Up the Cisco Unified IP Phone Footstand Figur e 3-3 Cisco Unified IP Phone 6921 and 6941 1 2 194407 1 Footstand slots for a highe r viewing angle 2 Footstand slots for a lowe r viewing angle ...

  • Cisco Systems CP6921CK9 - page 54

    3-10 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manag er 7.1 (SCCP) OL-19025-01 Chapter 3 Setting Up the Cisco Unified IP Phone Footstand Figur e 3-4 Cisco Unified IP Phone 6961 194406 1 2 CISCO 1 Footstand slots for a highe r viewing angle 2 Footstand slots for a lowe r viewing angle ...

  • Cisco Systems CP6921CK9 - page 55

    3-11 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cis co Unified Communications Manager 7.1 (SCCP) OL-19025-01 Chapter 3 Setting Up the Cisco Unified IP Phone Footstand Higher Viewing Angle 195159 ...

  • Cisco Systems CP6921CK9 - page 56

    3-12 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manag er 7.1 (SCCP) OL-19025-01 Chapter 3 Setting Up the Cisco Unified IP Phone Mounting the Phone to the Wall Lower Viewing Angle Mounting the Phone to the Wall Y ou can moun t the Cisco Unified IP Phone on the wall by usin g special brackets ava ...

  • Cisco Systems CP6921CK9 - page 57

    3-13 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cis co Unified Communications Manager 7.1 (SCCP) OL-19025-01 Chapter 3 Setting Up the Cisco Unified IP Phone Configuring Startup Network Settings 2. The screen displays the Cisco Systems, Inc., logo screen. 3. These messages appear as the phone starts up. – Configuring IP m ...

  • Cisco Systems CP6921CK9 - page 58

    3-14 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manag er 7.1 (SCCP) OL-19025-01 Chapter 3 Setting Up the Cisco Unified IP Phone Configuring St artup Network Settings ...

  • Cisco Systems CP6921CK9 - page 59

    CH A P T E R 4-1 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cis co Unified Communications Manager 7.1 (SCCP) OL-19025-01 4 Configuring Settings on the Cisco Unified IP Phone The Cisco Unified IP Phone i ncludes many configurable network settings that yo u may need to mo dify before the phone is functional for your users. Y ...

  • Cisco Systems CP6921CK9 - page 60

    4-2 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manag er 7.1 (SCCP) OL-19025-01 Chapter 4 Configuring Se tti ngs on the Cisco U nified IP Phone Configuration Menus on the Cisco Unified IP Phone Displaying a Configuration Menu T o display a con figuration menu, perform t he following steps. Note ...

  • Cisco Systems CP6921CK9 - page 61

    4-3 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cis co Unified Communications Manager 7.1 (SCCP) OL-19025-01 Chapter 4 Configuring Se ttings on the Cisco Unified IP Phone Configuration Menu s on the Cisco Unified IP Phone Unlocking and Locking Options Y ou can apply a passwo rd to th e pho ne so t hat n o changes can be mad ...

  • Cisco Systems CP6921CK9 - page 62

    4-4 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manag er 7.1 (SCCP) OL-19025-01 Chapter 4 Configuring Se tti ngs on the Cisco U nified IP Phone Network Setup Menu Network Setup Menu The Network Setup menu prov ides options for view ing and making a variety of network settings. Ta b l e 4-1 descr ...

  • Cisco Systems CP6921CK9 - page 63

    4-5 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cis co Unified Communications Manager 7.1 (SCCP) OL-19025-01 Chapter 4 Configuring Se ttings on the Cisco Unified IP Phone Network Setup Menu PC VLAN Allows the phone t o interope rate with 3rd party switches that do not sup port a vo ice V LAN. The Admi n VLAN ID option must ...

  • Cisco Systems CP6921CK9 - page 64

    4-6 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manag er 7.1 (SCCP) OL-19025-01 Chapter 4 Configuring Se tti ngs on the Cisco U nified IP Phone IPv4 Setup Menu Options IPv4 Setup Menu Options The IPv4 Setup menu is a submenu of t he Network Setup menu. T o reach the IPv4 Setup menu, select the I ...

  • Cisco Systems CP6921CK9 - page 65

    4-7 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cis co Unified Communications Manager 7.1 (SCCP) OL-19025-01 Chapter 4 Configuring Se ttings on the Cisco Unified IP Phone IPv4 Setup Men u Options Related Topics • Displaying a Configurati on Menu, page 4-2 • Unlocking and Lock ing Options, page 4-3 • Editing V alues, p ...

  • Cisco Systems CP6921CK9 - page 66

    4-8 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manag er 7.1 (SCCP) OL-19025-01 Chapter 4 Configuring Se tti ngs on the Cisco U nified IP Phone IPv4 Setup Menu Options ...

  • Cisco Systems CP6921CK9 - page 67

    CH A P T E R 5-1 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cis co Unified Communications Manager 7.1 (SCCP) OL-19025-01 5 Configuring Features, Templates, Services, and Users After you install Ci sco Unified IP Phones i n your network, config ure their network settin gs, and add them to Cisco Unified Com munications Ma na ...

  • Cisco Systems CP6921CK9 - page 68

    5-2 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manag er 7.1 (SCCP) OL-19025-01 Chapter 5 Configuring Featur es, Temp lates, Services, and Users Telephony Fea tures Available for the Cisco Unifie d IP Phone For inf ormation about usin g most of th ese features on the ph one, refer to Cisco Unifi ...

  • Cisco Systems CP6921CK9 - page 69

    5-3 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cis co Unified Communications Manager 7.1 (SCCP) OL-19025-01 Chapter 5 Configuring Features, Templates, Se rvices, and Users Telephony Feature s Availa ble for th e Cisco Unified IP Phone Call Back Provides users wi th an au di o and visual alert on the phone when a busy or un ...

  • Cisco Systems CP6921CK9 - page 70

    5-4 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manag er 7.1 (SCCP) OL-19025-01 Chapter 5 Configuring Featur es, Temp lates, Services, and Users Telephony Fea tures Available for the Cisco Unifie d IP Phone Call forward configurable display Allows you to specify in formation that appear s on a p ...

  • Cisco Systems CP6921CK9 - page 71

    5-5 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cis co Unified Communications Manager 7.1 (SCCP) OL-19025-01 Chapter 5 Configuring Features, Templates, Se rvices, and Users Telephony Feature s Availa ble for th e Cisco Unified IP Phone Caller ID Blocki ng Allows a user to block thei r phone number or e-mail address from pho ...

  • Cisco Systems CP6921CK9 - page 72

    5-6 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manag er 7.1 (SCCP) OL-19025-01 Chapter 5 Configuring Featur es, Temp lates, Services, and Users Telephony Fea tures Available for the Cisco Unifie d IP Phone CTI Applications A computer telephony integrati on (CTI) route point can designate a vi r ...

  • Cisco Systems CP6921CK9 - page 73

    5-7 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cis co Unified Communications Manager 7.1 (SCCP) OL-19025-01 Chapter 5 Configuring Features, Templates, Se rvices, and Users Telephony Feature s Availa ble for th e Cisco Unified IP Phone Do Not Di sturb (DN D) When DND is turned on, either no audibl e rings occur during the r ...

  • Cisco Systems CP6921CK9 - page 74

    5-8 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manag er 7.1 (SCCP) OL-19025-01 Chapter 5 Configuring Featur es, Temp lates, Services, and Users Telephony Fea tures Available for the Cisco Unifie d IP Phone Hold St atus En ables phones with a shared line to dist inguish between the local and rem ...

  • Cisco Systems CP6921CK9 - page 75

    5-9 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cis co Unified Communications Manager 7.1 (SCCP) OL-19025-01 Chapter 5 Configuring Features, Templates, Se rvices, and Users Telephony Feature s Availa ble for th e Cisco Unified IP Phone Join Allows users to comb ine two calls that are on one line to crea te a confer ence cal ...

  • Cisco Systems CP6921CK9 - page 76

    5-10 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manag er 7.1 (SCCP) OL-19025-01 Chapter 5 Configuring Featur es, Temp lates, Services, and Users Telephony Fea tures Available for the Cisco Unifie d IP Phone Message waiting Indicator A lig ht on t he handset t hat in dicates th at a u ser h as o ...

  • Cisco Systems CP6921CK9 - page 77

    5-11 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cis co Unified Communications Manager 7.1 (SCCP) OL-19025-01 Chapter 5 Configuring Features, Templates, Se rvices, and Users Telephony Feature s Availa ble for th e Cisco Unified IP Phone Programmable Feature Buttons The adminis trator ca n a ssign fe atures, such as New Call ...

  • Cisco Systems CP6921CK9 - page 78

    5-12 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manag er 7.1 (SCCP) OL-19025-01 Chapter 5 Configuring Featur es, Temp lates, Services, and Users Telephony Fea tures Available for the Cisco Unifie d IP Phone Speed-dialing Dials a specified number th at has been previ ously stored. For more infor ...

  • Cisco Systems CP6921CK9 - page 79

    5-13 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cis co Unified Communications Manager 7.1 (SCCP) OL-19025-01 Chapter 5 Configuring Features, Templates, Se rvices, and Users Configuring Corporate and Personal Direc tories Join and Direct Transfer Policy Some JT API/T API applications are not compatible with the Join and Di ...

  • Cisco Systems CP6921CK9 - page 80

    5-14 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manag er 7.1 (SCCP) OL-19025-01 Chapter 5 Configuring Featur es, Temp lates, Services, and Users Modifying Phone Button Templates After completing the LDAP directory conf iguration, users can use the Corporate Directory service on their Cisco Unif ...

  • Cisco Systems CP6921CK9 - page 81

    5-15 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cis co Unified Communications Manager 7.1 (SCCP) OL-19025-01 Chapter 5 Configuring Features, Templates, Se rvices, and Users Modifying Phone Bu tton Templates • The default Cisco Uni fied IP Pho ne 6961 template that ships with t he p hone uses button s 1 through 12 for lin ...

  • Cisco Systems CP6921CK9 - page 82

    5-16 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manag er 7.1 (SCCP) OL-19025-01 Chapter 5 Configuring Featur es, Temp lates, Services, and Users Configuring Softkey Templates Procedure Step 1 From Cisco Unif ied Commun ications Manager Administration, choose Device > Device Settings > Pho ...

  • Cisco Systems CP6921CK9 - page 83

    5-17 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cis co Unified Communications Manager 7.1 (SCCP) OL-19025-01 Chapter 5 Configuring Features, Templates, Se rvices, and Users Configuring So ftkey Templates Note Cisco Uni fied Co mmunications Manager allows yo u to configure any soft key in a so ftkey temp late, b ut unsuppor ...

  • Cisco Systems CP6921CK9 - page 84

    5-18 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manag er 7.1 (SCCP) OL-19025-01 Chapter 5 Configuring Featur es, Temp lates, Services, and Users Setting Up Services Setting Up Services Y ou can give users access to Cisco Unified IP Phone Services on the Cisco Unified IP Phone 6921, 6941, and 69 ...

  • Cisco Systems CP6921CK9 - page 85

    5-19 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cis co Unified Communications Manager 7.1 (SCCP) OL-19025-01 Chapter 5 Configuring Features, Templates, Se rvices, and Users Adding Users to Cisco Unified Communications Manager Adding Users to Cisco Unified Communications Manager Adding user s to Cisco Unified Communications ...

  • Cisco Systems CP6921CK9 - page 86

    5-20 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manag er 7.1 (SCCP) OL-19025-01 Chapter 5 Configuring Featur es, Temp lates, Services, and Users Managing the User Options Web Pages Procedure Step 1 From Cisco Unif ied Commun ications Manager Administration, choose User Management > User Grou ...

  • Cisco Systems CP6921CK9 - page 87

    5-21 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cis co Unified Communications Manager 7.1 (SCCP) OL-19025-01 Chapter 5 Configuring Features, Templates, Se rvices, and Users Managing the User O ptions Web Pages http://< server_name:portnumber> /ccmuser/ , where server_name is the host name of the Cisco Unifie d Commun ...

  • Cisco Systems CP6921CK9 - page 88

    5-22 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manag er 7.1 (SCCP) OL-19025-01 Chapter 5 Configuring Featur es, Temp lates, Services, and Users Configuring the Phone to Support Call Waiting Configuring the Phone to Support Call Waiting The Cisco Unified IP Phone 69 21, 6941, and 6961 suppor t ...

  • Cisco Systems CP6921CK9 - page 89

    CH A P T E R 6-1 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cis co Unified Communications Manager 7.1 (SCCP) OL-19025-01 6 Customizing the Cisco Unified IP Phone This ch apter explai ns ho w yo u custo mize config urat ion files and ph one ri ng sou nds, and how to d isable the phone screen to conserve power . Ring so unds ...

  • Cisco Systems CP6921CK9 - page 90

    6-2 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manag er 7.1 (SCCP) OL-19025-01 Chapter 6 Customizin g the Cisco Unified IP Phone Creating Custom Phone Rings Creating Custom Phone Rings The Cisco Unified IP Phone shi ps wi th t wo default rin g ty pes th at ar e i mplemented in hardw are: Ch irp ...

  • Cisco Systems CP6921CK9 - page 91

    6-3 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cis co Unified Communications Manager 7.1 (SCCP) OL-19025-01 Chapter 6 Customiz ing the Cisco Unified IP Phone Configuring the Idle Display PCM File Requirements for Custom Ring Types The PCM files for the rings must meet the following requirements for pro per playback on Cisc ...

  • Cisco Systems CP6921CK9 - page 92

    6-4 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manag er 7.1 (SCCP) OL-19025-01 Chapter 6 Customizin g the Cisco Unified IP Phone Automatically Disabling the Cisco Unifie d IP Phone Backlight http://www .cisco.com/en/US/products/sw/voicesw /ps556/products_tech_n ote09186a00801c0764.sht ml In ad ...

  • Cisco Systems CP6921CK9 - page 93

    6-5 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cis co Unified Communications Manager 7.1 (SCCP) OL-19025-01 Chapter 6 Customiz ing the Cisco Unified IP Phone Automatically Disabling th e Cisco Unified IP Phone Back light Ta b l e 6-1 Backlight On and Off Conf iguration Fields Field Description Days Backlight Not Active Day ...

  • Cisco Systems CP6921CK9 - page 94

    6-6 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manag er 7.1 (SCCP) OL-19025-01 Chapter 6 Customizin g the Cisco Unified IP Phone Automatically Disabling the Cisco Unifie d IP Phone Backlight ...

  • Cisco Systems CP6921CK9 - page 95

    CH A P T E R 7-1 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cis co Unified Communications Manager 7.1 (SCCP) OL-19025-01 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone This chapter descri bes how to use th e following men us on the Cisco Unified IP Phone 6900 Series to view model informat ...

  • Cisco Systems CP6921CK9 - page 96

    7-2 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manag er 7.1 (SCCP) OL-19025-01 Chapter 7 Viewing M odel Information, Stat us, and Statistics on the Cisco Unifie d IP Phone Status Menu Status Menu T o display the S tatus menu , press the Applications bu tton and t hen select Admin Settings > ...

  • Cisco Systems CP6921CK9 - page 97

    7-3 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cis co Unified Communications Manager 7.1 (SCCP) OL-19025-01 Chapter 7 Viewing Model Information, Status, and Statist i cs on the Cisco Unified IP Phone Status Menu T o exit the Status Messages screen, press the Back softkey . Ta b l e 7 -2 Status Messag es on the Cisco Uni fi ...

  • Cisco Systems CP6921CK9 - page 98

    7-4 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manag er 7.1 (SCCP) OL-19025-01 Chapter 7 Viewing M odel Information, Stat us, and Statistics on the Cisco Unifie d IP Phone Status Menu DNS timeout DNS server did not respond . • Network is busy—The errors should resolv e themselves when the n ...

  • Cisco Systems CP6921CK9 - page 99

    7-5 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cis co Unified Communications Manager 7.1 (SCCP) OL-19025-01 Chapter 7 Viewing Model Information, Status, and Statist i cs on the Cisco Unified IP Phone Status Menu Load rejected HC The application that was downloaded is not compatible with the ph one’ s hardware. Occurs if ...

  • Cisco Systems CP6921CK9 - page 100

    7-6 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manag er 7.1 (SCCP) OL-19025-01 Chapter 7 Viewing M odel Information, Stat us, and Statistics on the Cisco Unifie d IP Phone Status Menu Network Statistics Screen The Network Statistics scree n di splays i nformation ab out the phone and ne twork p ...

  • Cisco Systems CP6921CK9 - page 101

    7-7 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cis co Unified Communications Manager 7.1 (SCCP) OL-19025-01 Chapter 7 Viewing Model Information, Status, and Statist i cs on the Cisco Unified IP Phone Status Menu Step 4 Select S tatus > Network S tatistics. T o reset the Rx Frames, Tx Fr ames, and Rx Broadcasts statistic ...

  • Cisco Systems CP6921CK9 - page 102

    7-8 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manag er 7.1 (SCCP) OL-19025-01 Chapter 7 Viewing M odel Information, Stat us, and Statistics on the Cisco Unifie d IP Phone Status Menu Call Statistics Screen Y ou can access the Call Statistics screen on the phone to display counters, statistics, ...

  • Cisco Systems CP6921CK9 - page 103

    7-9 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cis co Unified Communications Manager 7.1 (SCCP) OL-19025-01 Chapter 7 Viewing Model Information, Status, and Statist i cs on the Cisco Unified IP Phone Status Menu T o display the Call S tatistics screen for information about the latest voice st ream, follow these steps: Proc ...

  • Cisco Systems CP6921CK9 - page 104

    7-10 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manag er 7.1 (SCCP) OL-19025-01 Chapter 7 Viewing M odel Information, Stat us, and Statistics on the Cisco Unifie d IP Phone Status Menu Cumulative Conceal Ratio T otal number of concealment frames divided by total nu mber of speech frames receive ...

  • Cisco Systems CP6921CK9 - page 105

    CH A P T E R 8-1 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cis co Unified Communications Manager 7.1 (SCCP) OL-19025-01 8 Monitoring the Cisco Unified IP Phone Remotely Each Cisco Unified IP Phone has a web page fr om which you can view a variety of informatio n about the phone, includi ng: • Device information • Netw ...

  • Cisco Systems CP6921CK9 - page 106

    8-2 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manag er 7.1 (SCCP) OL-19025-01 Chapter 8 Monitoring t he Cisco Unified IP Phone Remotely Accessing the Web Page for a Pho ne Accessing the Web Page for a Phone T o access the web page for a Cisco Unified IP Phone, perform the se steps. Note If you ...

  • Cisco Systems CP6921CK9 - page 107

    8-3 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cis co Unified Communications Manager 7.1 (SCCP) OL-19025-01 Chapter 8 Monitoring the Cisco Unified IP Phone Remotely Disabling and E nabling Web Page Acce ss – St r e a m 1 —Displays a v ariety o f streamin g stati s tics. For more information, see the “Streamin g Stati ...

  • Cisco Systems CP6921CK9 - page 108

    8-4 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manag er 7.1 (SCCP) OL-19025-01 Chapter 8 Monitoring t he Cisco Unified IP Phone Remotely Network Setup Network Setup The Network Setup on a pho ne’ s web page displays network setup i nformation and information about other phone setting s. Ta b ...

  • Cisco Systems CP6921CK9 - page 109

    8-5 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cis co Unified Communications Manager 7.1 (SCCP) OL-19025-01 Chapter 8 Monitoring the Cisco Unified IP Phone Remotely Network Setup TFTP Server 1 Primary T rivial File Transfer Prot ocol (TFTP) server used by the phone. TFTP Server 2 Backup T rivial File T ransfer Protocol (TF ...

  • Cisco Systems CP6921CK9 - page 110

    8-6 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manag er 7.1 (SCCP) OL-19025-01 Chapter 8 Monitoring t he Cisco Unified IP Phone Remotely Network Setup Idle URL URL that the phone displays wh en the phone has not been used for the time specified by Idle URL T ime, and no menu is open. Idle URL T ...

  • Cisco Systems CP6921CK9 - page 111

    8-7 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cis co Unified Communications Manager 7.1 (SCCP) OL-19025-01 Chapter 8 Monitoring the Cisco Unified IP Phone Remotely Network Statistics Network Statistics The following network stati stics hyperlinks on a phone’ s web page provide informatio n about network traffic on th e ...

  • Cisco Systems CP6921CK9 - page 112

    8-8 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manag er 7.1 (SCCP) OL-19025-01 Chapter 8 Monitoring t he Cisco Unified IP Phone Remotely Device Logs Device Logs The following device log s hyperlinks on a phone’ s web page provide info rmation you can use to help monitor and tr oubleshoot t he ...

  • Cisco Systems CP6921CK9 - page 113

    8-9 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cis co Unified Communications Manager 7.1 (SCCP) OL-19025-01 Chapter 8 Monitoring the Cisco Unified IP Phone Remotely Streaming Statistics Streaming Statistics A Cisco Unified IP Phone can stream informat ion to and from up to three devices simultaneously . A phone streams i n ...

  • Cisco Systems CP6921CK9 - page 114

    8-10 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manag er 7.1 (SCCP) OL-19025-01 Chapter 8 Monitoring t he Cisco Unified IP Phone Remotely Streaming Statistics Related Topics • “Configuring Setti ngs on the Cisco Unified IP Phon e” chapter Interval Conceal Ratio Ratio of concealment frames ...

  • Cisco Systems CP6921CK9 - page 115

    CH A P T E R 9-1 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cis co Unified Communications Manager 7.1 (SCCP) OL-19025-01 9 Troubleshooting and Maintenance This chapter provi des information that can assist you in t roubleshooting problems wi th your Cisco Unified IP Phone or wit h your IP telephony network. It also ex plai ...

  • Cisco Systems CP6921CK9 - page 116

    9-2 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manag er 7.1 (SCCP) OL-19025-01 Chapter 9 Troubleshootin g and Maintenance Resolving Startup Problems Symptom: The Cisco Unified IP Phone D oes Not Go Through its Normal Startup Process When you connect a Cisco Unified IP Phone into the n etwork po ...

  • Cisco Systems CP6921CK9 - page 117

    9-3 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cis co Unified Communications Manager 7.1 (SCCP) OL-19025-01 Chapter 9 Troubleshooting and Maintenance Resolving Startup Problems • V erifying DNS Setti ngs, page 9-4 • Cisco CallMa nager and TFTP Serv ices Are Not Ru nning, page 9-4 • Creating a New Configuratio n File, ...

  • Cisco Systems CP6921CK9 - page 118

    9-4 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manag er 7.1 (SCCP) OL-19025-01 Chapter 9 Troubleshootin g and Maintenance Resolving Startup Problems If you are u sing DHCP , check the IP addresse s distributed by your DH CP server . Refer to the Understanding and T roublesho oting DHCP in Catal ...

  • Cisco Systems CP6921CK9 - page 119

    9-5 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cis co Unified Communications Manager 7.1 (SCCP) OL-19025-01 Chapter 9 Troubleshooting and Maintenance Resolving Startup Problems Procedure Step 1 From Cisco Unified Communicat ions Manager , choose Device > Phone > Find to locate the phone experiencing problems. Step 2 ...

  • Cisco Systems CP6921CK9 - page 120

    9-6 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manag er 7.1 (SCCP) OL-19025-01 Chapter 9 Troubleshootin g and Maintenance Cisco Unified IP Ph one Resets Unexpectedly Cisco Unified IP Phone Resets Unexpectedly If users report that their phones are resetting during cal ls or while idle on their d ...

  • Cisco Systems CP6921CK9 - page 121

    9-7 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cis co Unified Communications Manager 7.1 (SCCP) OL-19025-01 Chapter 9 Troubleshooting and Maintenance Cisco Unified IP Phone Resets Unexpecte dly Checking Static IP Address Settings If the phone has been assigned a static IP addr ess, verify that you have en tere d the cor re ...

  • Cisco Systems CP6921CK9 - page 122

    9-8 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manag er 7.1 (SCCP) OL-19025-01 Chapter 9 Troubleshootin g and Maintenance General Tro ubleshooting Tips Step 4 From Cisco Unified Communicat ions Manager , choose System > Server and verify that the server is referred to by its IP address and n ...

  • Cisco Systems CP6921CK9 - page 123

    9-9 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cis co Unified Communications Manager 7.1 (SCCP) OL-19025-01 Chapter 9 Troubleshooting and Maintenance General Troubleshootin g Tips Changing the telephon e configuration. By defau lt, t he netw ork co nfiguration opt ions ar e l ocked to preven t users fro m making changes t ...

  • Cisco Systems CP6921CK9 - page 124

    9-10 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manag er 7.1 (SCCP) OL-19025-01 Chapter 9 Troubleshootin g and Maintenance Resetting or Restorin g the Cisco Unified IP Phone Resetting or Restoring the Cisco Unified IP Phone There are two general methods for resetting or restoring the Cisco Unif ...

  • Cisco Systems CP6921CK9 - page 125

    9-11 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cis co Unified Communications Manager 7.1 (SCCP) OL-19025-01 Chapter 9 Troubleshooting and Maintenance Monitoring the Voice Quality of Calls Performing a Factory Reset When you perform a factory reset of the Cisc o Unified IP Ph one, t he fol lowing infor mation is erased o r ...

  • Cisco Systems CP6921CK9 - page 126

    9-12 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manag er 7.1 (SCCP) OL-19025-01 Chapter 9 Troubleshootin g and Maintenance Where to Go for More Trou bleshooting Information Note Concealment ratio and concealment seconds are prima ry measu rements b ased on frame lo ss. A Conceal Ratio of zero i ...

  • Cisco Systems CP6921CK9 - page 127

    9-13 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cis co Unified Communications Manager 7.1 (SCCP) OL-19025-01 Chapter 9 Troubleshooting and Maintenance Cleaning the Cisco Un ified IP Phone Cleaning the Cisco Unified IP Phone T o clean your Cisco Unified IP p hone, use only a dry soft cloth to gently wi pe the phone and the ...

  • Cisco Systems CP6921CK9 - page 128

    9-14 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manag er 7.1 (SCCP) OL-19025-01 Chapter 9 Troubleshootin g and Maintenance Cleaning the Cisco Unified IP Phone ...

  • Cisco Systems CP6921CK9 - page 129

    A-1 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Gu ide for Cisco Un ified Communications Manager 7.1 (SCCP) OL-19025-01 APPENDIX A Providing Information to Users Via a Website If you are a system administrator , yo u ar e li kely th e primary source of in formation for Cisco Unified IP Phone users in you r netw ork or company . It is ...

  • Cisco Systems CP6921CK9 - page 130

    A-2 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Gu ide for Cisco Unified Communications Manager 7.1 (SCCP) OL-19025-01 Appendix A Providing Information to Users Via a Website How Users Subscribe to Services and Configure Phone Features How Users Subscribe to Services and Configure Phone Features End users can p erform a v ariety of a ...

  • Cisco Systems CP6921CK9 - page 131

    A-3 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Uni fied Communications Ma nager 7.1 (SCCP) OL-19025-01 Appendix A Providing In formation to Users Via a Website How Users Configure Persona l Directory Entries How Users Configure Personal Directory Entries Users can configure personal di rectory entries on the Cisco Un ...

  • Cisco Systems CP6921CK9 - page 132

    A-4 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Gu ide for Cisco Unified Communications Manager 7.1 (SCCP) OL-19025-01 Appendix A Providing Information to Users Via a Website How Users Config ure Personal Directory Entries Step 9 T o complete the p rocess, follow the steps in the “Conf iguring the Synchroni zer” section on page A ...

  • Cisco Systems CP6921CK9 - page 133

    B-1 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Gu ide for Cisco Un ified Communications Manager 7.1 (SCCP) OL-19025-01 APPENDIX B Supporting International Users T ranslated a nd localized versions of the Cisco Unified IP Phones are availa ble in several languages. If you are supporting Cisco Unified IP Phones in a non- English envir ...

  • Cisco Systems CP6921CK9 - page 134

    B-2 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Gu ide for Cisco Unified Communications Manager 7.1 (SCCP) OL-19025-01 Appendix B Supporting International Users Support for Inte rnational Call Logging international escape co de for y our location. In add ition, while the cal l lo g or d irectory en try may disp lay the full internati ...

  • Cisco Systems CP6921CK9 - page 135

    C-1 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Gu ide for Cisco Un ified Communications Manager 7.1 (SCCP) OL-19025-01 APPENDIX C Technical Specifications The following sections de scribe th e te chnical specificatio ns for t he Cisco Unified IP Phone 6900 Seri es. • Physical and Operating Environment Specifications, page C-1 • ...

  • Cisco Systems CP6921CK9 - page 136

    C-2 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Gu ide for Cisco Unified Communications Manager 7.1 (SCCP) OL-19025-01 Appendix C Tec hnical Specific ations Cable Specificatio ns Cable Specifications • RJ-9 jack (4-conductor) for hand set and headset connection. • RJ-45 jack for the LAN 10/10 0BaseT connection (labeled 10/1 00 SW ...

  • Cisco Systems CP6921CK9 - page 137

    C-3 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Uni fied Communications Ma nager 7.1 (SCCP) OL-19025-01 Appendix C Technical Spec ifications Network and Acce ss Port Pinouts 5 BI_DD- 6 BI_DA- 7 BI_DC+ 8 BI_DC- Note “BI” stands for bi-directional, whil e DA, DB, DC and DD stand for “Data A”, “Data B”, “Da ...

  • Cisco Systems CP6921CK9 - page 138

    C-4 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Gu ide for Cisco Unified Communications Manager 7.1 (SCCP) OL-19025-01 Appendix C Tec hnical Specific ations Network an d Access Port Pinouts ...

  • Cisco Systems CP6921CK9 - page 139

    D-1 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Gu ide for Cisco Un ified Communications Manager 7.1 (SCCP) OL-19025-01 APPENDIX D Basic Phone Administration Steps This appendix pr ovides minimum, basic configur ation steps for you to do the following: • Add a new user to Cisco Unified Communications Manag er Administration • Con ...

  • Cisco Systems CP6921CK9 - page 140

    D-2 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Gu ide for Cisco Unified Communications Manager 7.1 (SCCP) OL-19025-01 Appendix D Basic Phone Administration Ste ps Adding a U ser to Cisco Unified Communic ations Manager Adding a User to Cisco Un ified Communications Manager This section describes steps for adding a user to Cisco Unif ...

  • Cisco Systems CP6921CK9 - page 141

    D-3 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Uni fied Communications Ma nager 7.1 (SCCP) OL-19025-01 Appendix D Basic Phone Ad ministration Ste ps Adding a User to Cisco Unified Communications Manager Adding a User From an Ex ternal LDAP Directory If you added a user to an LDA P Di rectory (a no n- Cisco U nified C ...

  • Cisco Systems CP6921CK9 - page 142

    D-4 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Gu ide for Cisco Unified Communications Manager 7.1 (SCCP) OL-19025-01 Appendix D Basic Phone Administration Ste ps Configuring the Ph one Example : 26640 (John Do e’ s internal company tel ephone number) Step 3 Click Save . Step 4 Proceed to the section Configuring the Phone, page D- ...

  • Cisco Systems CP6921CK9 - page 143

    D-5 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Uni fied Communications Ma nager 7.1 (SCCP) OL-19025-01 Appendix D Basic Phone Ad ministration Ste ps Configuring the Phone Note Phone button templates are defined on th e Phone Button T emplate Configuration window of Cisco Un ified Communications Man ager Administratio ...

  • Cisco Systems CP6921CK9 - page 144

    D-6 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Gu ide for Cisco Unified Communications Manager 7.1 (SCCP) OL-19025-01 Appendix D Basic Phone Administration Ste ps Configuring the Ph one T o ident ify t he setti ngs that ar e containe d in the profile, choose System > Security Profile > Phone Security Profile . Note The securit ...

  • Cisco Systems CP6921CK9 - page 145

    D-7 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Uni fied Communications Ma nager 7.1 (SCCP) OL-19025-01 Appendix D Basic Phone Ad ministration Ste ps Configuring the Phone Note This setting applies only t o the current device unless you check t he check box at right (Update Shared Device Settings) and click the Propag ...

  • Cisco Systems CP6921CK9 - page 146

    D-8 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Gu ide for Cisco Unified Communications Manager 7.1 (SCCP) OL-19025-01 Appendix D Basic Phone Administration Ste ps Performing Fina l End User Configur ation Steps Performing Final End User Configuration Steps If you are not already on the End User Configu ration page, choose User Manag ...

  • Cisco Systems CP6921CK9 - page 147

    E-1 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Gu ide for Cisco Un ified Communications Manager 7.1 (SCCP) OL-19025-01 APPENDIX E Installing the Wall Mount Kit for the Cisco Unified IP Phone 6921, 6941, and 6961 This appendix contains i nformation on installing the wall mount for use with the Cisco Unified IP Phone 69 21, 6941, and ...

  • Cisco Systems CP6921CK9 - page 148

    E-2 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Gu ide for Cisco Unified Communications Manager 7.1 (SCCP) OL-19025-01 Appendix E Installing the Wall Mount Kit fo r the Cisco Unified IP Phone 6921, 6941, and 6961 Before You Begin Before You Begin Y ou will need these too ls to install the bracket: • #1 and #2 Phillip s-head screwdr ...

  • Cisco Systems CP6921CK9 - page 149

    E-3 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Uni fied Communications Ma nager 7.1 (SCCP) OL-19025-01 Appendix E Installing the Wall Mount Kit for the Cisco Unified IP Phone 6921, 6941, and 6961 Installing the Bracket Figur e E-2 Mounting th e W all Brac k et Level wall bracket on wall Mark mounting holes through br ...

  • Cisco Systems CP6921CK9 - page 150

    E-4 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Gu ide for Cisco Unified Communications Manager 7.1 (SCCP) OL-19025-01 Appendix E Installing the Wall Mount Kit fo r the Cisco Unified IP Phone 6921, 6941, and 6961 Installing the Bracket Step 2 Attach the phone bracket to the I P phone ( Figure E-3 ). a. Detach th e hand set cord (and ...

  • Cisco Systems CP6921CK9 - page 151

    E-5 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Uni fied Communications Ma nager 7.1 (SCCP) OL-19025-01 Appendix E Installing the Wall Mount Kit for the Cisco Unified IP Phone 6921, 6941, and 6961 Installing the Bracket Step 3 Remove the handset wal l hook in the handset rest , rotate the hook 180 degrees, an d reinse ...

  • Cisco Systems CP6921CK9 - page 152

    E-6 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Gu ide for Cisco Unified Communications Manager 7.1 (SCCP) OL-19025-01 Appendix E Installing the Wall Mount Kit fo r the Cisco Unified IP Phone 6921, 6941, and 6961 Installing the Bracket Step 4 Attach the Ethernet cabl e to the 10/100 SW net work port and wall jack. If you are connecti ...

  • Cisco Systems CP6921CK9 - page 153

    E-7 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Uni fied Communications Ma nager 7.1 (SCCP) OL-19025-01 Appendix E Installing the Wall Mount Kit for the Cisco Unified IP Phone 6921, 6941, and 6961 Installing the Bracket Step 5 Attach the phone to the wall bracket by in serting the tabs on the t op of the phone bracket ...

  • Cisco Systems CP6921CK9 - page 154

    E-8 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Gu ide for Cisco Unified Communications Manager 7.1 (SCCP) OL-19025-01 Appendix E Installing the Wall Mount Kit fo r the Cisco Unified IP Phone 6921, 6941, and 6961 Installing the Bracket ...

  • Cisco Systems CP6921CK9 - page 155

    F-1 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Gu ide for Cisco Un ified Communications Manager 7.1 (SCCP) OL-19025-01 APPENDIX F Cisco Unified IP Phone Non-Lockable Wall Mount This appendix contain s information on installing the fo llowing product: • ADA Non-Lockable W all Mount Kit for 6 900 Seri es: Installed on the Cisco Unif ...

  • Cisco Systems CP6921CK9 - page 156

    F-2 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Gu ide for Cisco Unified Communications Manager 7.1 (SCCP) OL-19025-01 Appendix F Cisco U nified IP Phone No n-Lockable Wall Mount ADA Non-Lockable Wa ll Mount Kit for 6900 Series The following figu re shows the phone with the wall mount kit from the sid e. Figur e F-2 Side V iew of ADA ...

  • Cisco Systems CP6921CK9 - page 157

    F-3 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Uni fied Communications Ma nager 7.1 (SCCP) OL-19025-01 Appendix F Ci sco Unified IP Phone N on-Lockable Wall Mount ADA Non-Lockable W all Mount Kit for 6900 Series • One phone bracket • One wall bracket • Four #8-18 x 1.25- inch Phillips-head screws with fo ur anc ...

  • Cisco Systems CP6921CK9 - page 158

    F-4 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Gu ide for Cisco Unified Communications Manager 7.1 (SCCP) OL-19025-01 Appendix F Cisco U nified IP Phone No n-Lockable Wall Mount ADA Non-Lockable Wa ll Mount Kit for 6900 Series Figur e F-4 Mou nt the W all Brac ket Step 2 Attach the phone bracket to the I P phone. a. Detach th e hand ...

  • Cisco Systems CP6921CK9 - page 159

    F-5 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Uni fied Communications Ma nager 7.1 (SCCP) OL-19025-01 Appendix F Ci sco Unified IP Phone N on-Lockable Wall Mount ADA Non-Lockable W all Mount Kit for 6900 Series Figur e F-5 At tach Phone Br ack et Step 3 Attach the cables. a. Attach the Ethernet cabl e to the 10/100 ...

  • Cisco Systems CP6921CK9 - page 160

    F-6 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Gu ide for Cisco Unified Communications Manager 7.1 (SCCP) OL-19025-01 Appendix F Cisco U nified IP Phone No n-Lockable Wall Mount ADA Non-Lockable Wa ll Mount Kit for 6900 Series Figur e F-6 At tach Cables Step 4 Attach the phone to the wall bracket by in serting the tabs on the t op o ...

  • Cisco Systems CP6921CK9 - page 161

    F-7 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Uni fied Communications Ma nager 7.1 (SCCP) OL-19025-01 Appendix F Ci sco Unified IP Phone N on-Lockable Wall Mount ADA Non-Lockable W all Mount Kit for 6900 Series Figur e F- 7 T ab L o c at i o n T o remove the ph one and mounting plate fro m the wall bracket, you must ...

  • Cisco Systems CP6921CK9 - page 162

    F-8 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Gu ide for Cisco Unified Communications Manager 7.1 (SCCP) OL-19025-01 Appendix F Cisco U nified IP Phone No n-Lockable Wall Mount ADA Non-Lockable Wa ll Mount Kit for 6900 Series Figur e F-8 Dis en gage ta bs 3 45760 ...

  • Cisco Systems CP6921CK9 - page 163

    IN-1 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cis co Unifi ed Communications Manager 7.1 (SC CP) OL-19025-01 INDEX A abbreviated dialing 5-2 AC adapter, connecti ng to 3-5 access, to phone settings 4-2 access port configuring 4-5 connecting 3-5 forwarding packets to 8-7 purpose 3-3 access to phone settings 4-1 adding Cis ...

  • Cisco Systems CP6921CK9 - page 164

    Index IN-2 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Gu ide for Cisco Unified Communications Manage r 7.1 (SCCP) OL-19025-01 adding manually to Ci sco Unified Communicat ions Manager 2-9 adding to Cisco Unified Commu nications Manager 2-7 cleaning 9-13 configuration checklist 1-14 configuration requirements 1-13 configuring user se ...

  • Cisco Systems CP6921CK9 - page 165

    Index IN-3 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cis co Unifi ed Communications Manager 7.1 (SC CP) OL-19025-01 verifying settings 9-4 DNS Server 1-5 4-6 documentation additional i-xii Domain Name 4-4 Domain Name System (DNS) 4-4 Domain Name System (DNS) server 4-6 do not distu rb 5-7 E enterprise parameters call forw ...

  • Cisco Systems CP6921CK9 - page 166

    Index IN-4 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Gu ide for Cisco Unified Communications Manage r 7.1 (SCCP) OL-19025-01 hunt group 5-8 log out of hunt groups 5-9 Hypertext Transfer Proto col See HTTP I idle display configuring 6-3 viewing settings 6-4 XML service 6-3 installing Cisco Unifie d Communi cations Man agerconfigurat ...

  • Cisco Systems CP6921CK9 - page 167

    Index IN-5 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cis co Unifi ed Communications Manager 7.1 (SC CP) OL-19025-01 TFTP Server 1 4-7 options Admin. VLAN ID 4-4 CDP on PC port 8-7 CDP on switch port 8-7 Domain Name 4-4 Host Name 4-4 IPv4 TFTP Server 2 4-7 Operational VLAN ID 4-4 PC Port Configurat ion 4-5 PC VLAN 4-5 SW P ...

  • Cisco Systems CP6921CK9 - page 168

    Index IN-6 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Gu ide for Cisco Unified Communications Manage r 7.1 (SCCP) OL-19025-01 Private Line Automated Ringdown ( PLAR) 5-10 Programmable Feature B utton 1-20 programmable lin e button 1-20 programmable lin e button, description of 1-3, 1-5, 1-8 Programmable Line Key (PLK ) 1-20 programm ...

  • Cisco Systems CP6921CK9 - page 169

    Index IN-7 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cis co Unifi ed Communications Manager 7.1 (SC CP) OL-19025-01 T TCP 1-10 technical specifications, fo r Cisco Unified IP Phone C-1 telephony features abbreviated dialing 5-2 audible message waiting in dicator 5-2 auto answer 5-2 auto pickup 5-2 block external to extern ...

  • Cisco Systems CP6921CK9 - page 170

    Index IN-8 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Gu ide for Cisco Unified Communications Manage r 7.1 (SCCP) OL-19025-01 phones resetting 9-7 physical connection 9-6 services on Cisco Unif ied Communications Manager 9-4 TFTP settings 9-3 VLAN configuratio n 9-7 U User Datagram Protocol See UDP User Options web page description ...

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Tutti sono importanti, ma le informazioni più importanti dal punto di vista di utilizzo del dispositivo possono essere trovate nel manuale per l’uso Cisco Systems CP6921CK9.

Un gruppo di documenti denominato manuali per l’uso, è anche suddiviso in tipi più specifici, come: Manuali di installazione Cisco Systems CP6921CK9, manuali di manutenzione, brevi manuali o manuali utente Cisco Systems CP6921CK9. A seconda delle esigenze, si dovrebbe cercare il documento necessario. Nel nostro sito web, puoi visualizzare il manuale più popolare per l'uso del prodotto Cisco Systems CP6921CK9.

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Manuale completo del dispositivo Cisco Systems CP6921CK9, come deve essere?
Il manuale per l’uso, denominato anche istruzioni per l’uso, o semplicemente il manuale è un documento tecnico progettato per aiutare ad utilizzare Cisco Systems CP6921CK9 dagli utenti. I manuali sono di solito scritti da uno scrittore tecnico, ma in un linguaggio accessibile a tutti gli utenti Cisco Systems CP6921CK9.

Il manuale per l’uso completo Cisco Systems, dovrebbe includere vari elementi di base. Alcuni di loro sono meno importanti, come ad esempio: copertina / pagina del titolo o pagina di autore. Tuttavia, la parte rimanente, dovrebbe fornire informazioni importanti dal punto di vista dell'utente.

1. Introduzione e la guida su come utilizzare il manuale Cisco Systems CP6921CK9 - All'inizio di ogni manuale, dovremmo trovare indizi su come utilizzare il documento. Dovrebbe contenere informazioni sulla posizione dell’indice Cisco Systems CP6921CK9, FAQ o i problemi più comuni : i punti che sono più spesso cercati dagli utenti di ogni manuale
2. Indice - elenco di tutti i suggerimenti per Cisco Systems CP6921CK9 che possono essere trovati nel documento corrente
3. Suggerimenti su come utilizzare le funzioni di base del dispositivo Cisco Systems CP6921CK9 - che ci dovrebbe aiutare nei primi passi durante l'uso Cisco Systems CP6921CK9
4. Troubleshooting - sequenza sistematica delle attività che vi aiuterà a diagnosticare e, successivamente, risolvere i problemi più importanti del Cisco Systems CP6921CK9
5. FAQ - domande più frequenti
6. Dettagli di contatto Informazioni su dove cercare il contatto con il fabbricante / servizio Cisco Systems CP6921CK9 in un dato paese, se il problema non può essere risolto da noi stessi.

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