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Cisco Systems CP7910GRF - page 1
User Guide Cisco Unified IP Phone User Guide for Cisco CallManager Express 3.2 and Later 1 Cisco Unified IP Phone 7902G for Cisco CallManager Express 3.2 and Later 2 Cisco Unified IP Phone 7905G and Cisco Unified IP Phone 791 2 for Cisco CallManager Express 3.2 and Later 3 Cisco Unified IP Phone 791 0G for Cisco CallManager Express 3.2 and Later 4 ...
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Cisco Systems CP7910GRF - page 2
2 1 Cisco Unified IP Phone 7902G fo r Cisco CallManager Express 3.2 and Later Button Legend Feature Function 1 Cisco Unified IP phone model type Shows the Cisco Unified IP phone model number . 2 Paper label and plastic cover Used to display your phone number . 3 Feature buttons: Redial Tr a n s f e r Conference Messages Enables you to engage the Re ...
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Cisco Systems CP7910GRF - page 3
3 Operating Your Cisco Unified IP Phone Place a Call Use one of the following methods to place a call: • Lift the handset and d ial a number . • Lift the handset and press the Redial button. Answer a Call • Lift the handset. End a Call • Hang up the handset. Redial a Number T o redial the most recently dialed number: 1. Lift the handset. 2. ...
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Cisco Systems CP7910GRF - page 4
4 Manage Call Waiting If you are on a call when a second call comes in, you wi ll hear a call-waiting tone o r see a flashing indicator light on the ha ndset rest, depending on the configuratio n of your phone. T o answer the new call: • Press the Hold button. Th e original call is placed on hold. T o return to the original call: • Press the Ho ...
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Cisco Systems CP7910GRF - page 5
5 Forward All Calls T o forward all of your incoming calls to another number , perform the following steps: 1. Lift the handset and p ress **1. Y ou will hea r a short confirmation tone. 2. Dial the phone number to which you want to forward your calls . Dial the numb er exactly as you w ould if you were pla cing a call to that number . Remember to ...
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Cisco Systems CP7910GRF - page 6
6 2 Cisco Unified IP Phone 7905G and Cisco Unified IP Phone 7912 for Cisco CallManager Express 3.2 and Later Button Legend 9 8 3 4 6 5 7 2 1 1 21276 Feature Function 1 Cisco Unified IP phone model type Shows the Cisco Unified IP phone model number . 2 LCD screen Displays information such as line/call sta tus, phone number , and soft key tabs. 3 Sof ...
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Cisco Systems CP7910GRF - page 7
7 Soft Key Legend Y our Cisco Unified IP phone is equipped w ith soft keys that point to feature options displayed along the bottom of the LCD screen. Soft keys change ac cording to the state of the phone. Us e the soft keys to engage any of the functions displayed on the corresponding LCD tabs. The following is a comprehensive list of soft keys of ...
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Cisco Systems CP7910GRF - page 8
8 Operating Your Cisco Unified IP Phone Place a Call Use one of the following methods to place a call: • Lift the handset and dial a number on the keypad. • Press the NewCall soft key a nd dial a number on the keypa d. • Press the Redial soft key . • Dial the number with the phone on hook. Then press the Dial soft key or lift the handset. N ...
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Cisco Systems CP7910GRF - page 9
9 2. Press the Redial soft key . Hold a Call T o place a call on ho ld: • Press the Hold button. T o retrieve a held call: • Press the Hold button aga in. Note Because the hold feature can gene ra te music or a beeping tone, avoid using hold when dialed into a remote conference system. Simple three-party c onferences that are create d loca lly ...
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Cisco Systems CP7910GRF - page 10
10 Setting and Adjusting Your Cisco Unified IP Phone Adjust the Volume for the Current Call • Press the Up or Down Vo l u m e button while the handset is in use. Adjust the Ring Volume • Press the Up or Down Vo l u m e button while the handset is in its cradle. Select the Ring Type T o change the ring type, perform the following steps: 1. Press ...
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Cisco Systems CP7910GRF - page 11
11 Park a Call Call park allows a phone user to place a call on hold at a designated parking spot from which the call can be retrieved by anyo ne on the system. T o park a call : • Press the Park soft key The Cisco Unified CallManag er Express system will automatical ly select an available call part slot a nd display the number on the Cisco Unifi ...
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Cisco Systems CP7910GRF - page 12
12 Forward All Calls T o forward all incoming calls to another number , perform the following steps: 1. Press the CFwdALL soft key . Y ou will hear a confirmation beep. 2. Dial the number to which y ou want to forward al l your calls. D ial the number e xactl y as you wou ld if you were placing a call to that number . Remember to include locally re ...
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Cisco Systems CP7910GRF - page 13
13 Alternate Methods to End a Conference Call Call initiators may use one of the following meth ods (Functionality w ill vary according to your system configuration.): • T o end the conference but rema in conn ected to the most recent call, press the Confrn soft key . The older call is placed on hold. • T o disconnect from the conference, hang ...
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Cisco Systems CP7910GRF - page 14
14 5. Press the Up or Down scroll button to select a field. U se the keypad to enter the sea rch data, namely , the first name, la st name, or number to be searched. 6. Press the Search soft key . The search results wi ll be displayed. 7. Use the Up or Down scroll button to select an entry . 8. Press the Dial soft key to dial the number . 9. T o ex ...
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Cisco Systems CP7910GRF - page 15
15 Use Audio Paging Audio paging provides a one-way voice path to the phones that have been desi gnated to rece ive paging. It does not h ave a press-to-answer option. T o use the paging function for paging a group, perform the following steps: 1. Select an available phone line by lift ing the handset, by pressing the NewCall soft key , or by press ...
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Cisco Systems CP7910GRF - page 16
16 3 Cisco Unified IP Phone 7910G fo r Cisco CallManager Express 3.2 and Later Button Legend Feature Function 1 Cisco Unified IP phone model type Shows the Cisco Unified IP phone model number . 2 Footstand adjustment Allows you to adjust the angle of the p hone base. 3 Msgs butto n Allows you to access voice-mail messages. 4 Conf button Allows you ...
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Cisco Systems CP7910GRF - page 17
17 Settings T o adjust your Cisco Unified IP phone settings menu disp layed on the LCD screen, u se one of the following meth ods: • Press the Settings button to access the menu. • Press the Vo l u m e button to navigate through the list. The following is a comprehensive list of settin gs and associ ated keypad numbers. Functionality will vary ...
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Cisco Systems CP7910GRF - page 18
18 Redial a Number T o redial the most recently dialed number: • Lift the handset and press the Redial button. • Press the Redial button to dia l using the speakerphone. When the pa rty answers, you mu st lift the handset to talk. Hold a Call T o place a call on ho ld: • Press the Hold button. T o retrieve a held call: • Press the Hold butt ...
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Cisco Systems CP7910GRF - page 19
19 Adjust the Call Volume T o adjust the handset volume for a ll calls, perform the following step s: 1. Press the Settings button. 2. Press 1 on the keypad. 3. Press the Up or Down Vo l u m e button to adjust the volume to the desi red level. 4. Press the pound key ( #) on the keypa d to save the change. 5. Press Settings to return to the main dis ...
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Cisco Systems CP7910GRF - page 20
20 Using Cisco CallManager Expr ess 3.2 and Later Features Transfer a Call There are two way s to transfer a selected call to another number: • Blind transfer—Immediately red irects the call without allowing yo u to speak to the transfer recipient (the person to whom you are transfer ring the call). • Consult transfer—Redirects the call aft ...
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Cisco Systems CP7910GRF - page 21
21 End a Conference Call • T o end the conference, call hang up the handset. Note Once the conference call initiator disconn ects, the conference cal l is terminated. Alternate Methods to End a Conference Call Call initiators may use one of the following meth ods (Functionality w ill vary according to your system configuration.): • T o disconne ...
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Cisco Systems CP7910GRF - page 22
22 4 Cisco Unified IP Phone 7914 Expansion Module for Cisco CallManager Express 3.2 and Later Button Legend 2 1 3 95068 Feature Function 1 Cisco Unified IP phone model type Shows the Cisco Unified IP phone model number . 2 LCD screen Displays the phone number , speed-dial number , name, or other text label assigned to each button. Icons indicating ...
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Cisco Systems CP7910GRF - page 23
23 Operating Your Cisco Unified IP Phone Perform Basic Call Functions All call functions, such as answering a call, p lacing a call on ho ld, transferring a call, call waiting, and so on, are perform ed from the Cisco Unified IP Phone 7960G. See the, “Cisco Unified IP Phone 7960G and Cisco Unified IP Phon e 7940G for Cisco CallManager Express 3.2 ...
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Cisco Systems CP7910GRF - page 24
24 5 Cisco Unified IP Phone 7935 Confer ence Station and Cisco Unified IP Phone 7936 Conference Station for Cis co CallManager Express Services 3.2 and Later Button Legend 121278 2 3 4 5 6 7 8 9 10 11 12 13 1 Feature Function 1 Cisco Unified IP phone model type Shows the Cisco Unified IP phone model number . 2 LEDs Provide call status indicators: ? ...
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Cisco Systems CP7910GRF - page 25
25 Soft Key Legend Y our Cisco Unified IP phone is equipped w ith soft keys that point to feature options displayed along the bottom of the LCD screen. The following is a comprehensive l ist of soft keys offered. Functionality will va ry according to your system configuration. 5 Select button Selects the menu option or list item that is highli ghte ...
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Cisco Systems CP7910GRF - page 26
26 Operating Your Cisco Unified IP Phone Place a Call Use one of the following methods to place a call: • Press the Phone button, and then dial th e number . • Dial the number , and then press the Phone button. Answer a Call Use one of the following methods to answer a call: • Press the Phone button. • Press the Answer soft ke y . End a Cal ...
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Cisco Systems CP7910GRF - page 27
27 T o return to the call: • Press the Resume soft key . • If more than one call is on hold, press the Up or Down scro ll button to select a call in th e acti ve call list in the LCD display and then press the Resume soft key . Note Because the hold feature can gene rate music or a beeping tone , avoid using hold when dialed into a remote confe ...
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Cisco Systems CP7910GRF - page 28
28 Forward All Calls T o forward all incoming calls to another number , perform the following steps: 1. Press the CFwdALL soft key . Y ou will hear a confirmation beep. 2. Dial the number to which y ou want to forward al l your calls. D ial the number e xactl y as you wou ld if you were placing a call to that number . Remember to include locally re ...
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Cisco Systems CP7910GRF - page 29
29 3. When you finish speaking you r message and hang up, the phones are returned to their idle states. Note The Cisco Unified IP Phone 7935 Conference Station and the Cisco Unified IP Phone 7936 Conference Station cannot be designated to receive paging. Place a Call from Yo ur Local Directory T o search your directory by name or phone number , per ...
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Cisco Systems CP7910GRF - page 30
30 6 Cisco Unified IP Phone 7931G for Ci sco Unified CallManager Express Button Legend The Cisco Unified IP Phone 7931G is a multi-line IP phone whi ch includes 24 buttons that can be assigned to lines and ca ll features. A 3-color LED provides call status information for each lin e. Feature Description 1 Line and c all feature butt on Opens a new ...
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Cisco Systems CP7910GRF - page 31
31 Soft Key Legend Y our Cisco Unified IP phone is equipped w ith soft keys that point to feature options displayed along the bottom of the LCD screen. Soft keys chan ge according to the state of the phone. The following is a comprehensive list of soft keys offered on th e Cisco Unified IP Phone 7931G. Functionality varies according to your system ...
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Cisco Systems CP7910GRF - page 32
32 Operating Your Cisco Unified IP Phone Y our Phone can be configured in a variety o f ways. A typica l line button configuration is Applications on line button 24 and Headset on line button 23. T o activat e and deactivate the headset, for example, press line button 23. 555-1234 170132 5-2345 Eng 5-3456 Sales Mkt Applications Directories 5-3456 H ...
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Cisco Systems CP7910GRF - page 33
33 T o place a call, use one of the following methods: • Dial the number on the keypad. • Press Redial softkey . • In speakerphone mode, press a li ne button. • Press the NewCall soft key an d dial a number on the ke ypad. • Press the Redial soft key . • Dial the number with the phone on hook. Then press the Dial soft key or lift the ha ...
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Cisco Systems CP7910GRF - page 34
34 Note The Mute feature does not gene rate music or a beepi ng tone. Manage Call Waiting The 7931G is designed to work as a key system telephone with each b utton handling one ca ll. Call waiting calls are normally presented on a separate line button. A new call can be answered by pressing the ringing button. The current ca ll is automatical ly pu ...
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Cisco Systems CP7910GRF - page 35
35 Adjust the Ring Volume T o adjust the ring volume, press the Up or Down V olume button while the phone is idle or ringing and the handset is on hook. Select the Ring Type T o change the ring type, use the following method: 1. Press line button 24 to access the Applications Menu key (default). If y ou are not sure of which button is configured as ...
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Cisco Systems CP7910GRF - page 36
36 Divert Incoming Calls T o forward any incoming call to the call forward destination for each lin e configured on the phone, for example forward to voice mail, press the DND key . Note If the call-forward destination is not set, pressing the DND soft key disables the ringer . Park a Call Call park allows a phone user to place a call on hold at a ...
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Cisco Systems CP7910GRF - page 37
37 Forward All Calls T o forward all incoming calls to another number , use the following method: 1. Press the CFwdALL soft key . Y o u hear a confirmation beep. 2. Dial the number to which y ou want to forward al l your calls. D ial the number e xactl y as you wou ld if you were placing a call to that number . Remember to incl ude locally required ...
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Cisco Systems CP7910GRF - page 38
38 • T o end the conference but rema in connec ted to the most recent call, press the Confrn soft key . The older call is pl aced on hold. • T o disconnect from the conference, hang up the hands et. The other parties remain on the conference call. Place a Call from Yo ur Local Directory T o access the local phone directory established by the sy ...
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Cisco Systems CP7910GRF - page 39
39 View Call History T o view recent missed, received, or placed calls, use the following method: 1. Press Menu, navigate to locate Directori es, and then press the Select button. 2. Use the Navigation pad to scroll and select the desired call list. Press the Select button, or – Press 1 on the keypad for Missed Calls. – Press 2 on the keypad fo ...
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Cisco Systems CP7910GRF - page 40
40 Activate Do Not Disturb (DND) For visual call alerting and informatio n without audible ri nging, use DND. Calls receive normal cal l-forwa rd-busy and no-answer treatment. T o activate the Do-Not-Disturb feature, use the following method: 1. Press the more soft key to locate the DND soft key . 2. Press the DND soft key . A display text message ...
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Cisco Systems CP7910GRF - page 41
41 7 Cisco Unified IP Phone 7960G and Cisco Unified IP Phone 7940G for Cisco CallManager Express 3.2 and Later Button Legend The Cisco Unified IP Phone 7960G and the Ci sco Unified IP Phone 794 0G differ only in the number of available line or speed-dial buttons. The Cisco Unified IP Phone 7940G has two lines, and the 7960G has six lines. 17 3 4 15 ...
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Cisco Systems CP7910GRF - page 42
42 Soft Key Legend Y our Cisco Unified IP phone is equipped w ith soft keys that point to feature options displayed along the bottom of the LCD screen. Soft keys chan ge according to the state of the phone. The following is a comprehensive li st of soft keys offered on the Cisco Unified IP Phone 7940G/796 0G. Functionality will vary according to yo ...
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Cisco Systems CP7910GRF - page 43
43 Operating Your Cisco Unified IP Phone Place a Call Use one of the following methods to place a call: • Lift the handset and dial the number . • Dial the number , and then lift the handset. • Dial the number , and then press the Dial soft key . • Press the line button for your extension, and then dial. • Press the Speaker button, and th ...
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Cisco Systems CP7910GRF - page 44
44 End a Call Use one of the following methods to end a call: • Hang up the handset. • If you are using a h eadset, press the Headset button or the EndCall soft key . • If you are usi ng the spe akerphone, p ress the Spea ker button or the EndCall soft key . Redial a Number Use one of the following methods to redi al the most recently dialed ...
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Cisco Systems CP7910GRF - page 45
45 T o return to the original call: 1. Use the Navigation button to reselect the call. 2. Press the Resume soft key to recon nect to the ca ll. For calls on a separate line: • Press the Line button for the incoming call. The ca ll on the other line will automatically be put on hold. T o return to the original call: • Press the Line button assoc ...
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Cisco Systems CP7910GRF - page 46
46 5. Press the Save or Exit soft key . 6. Press the Ok soft key to select your contrast setting. 7. Press the Save soft key to save the setting, or press Canc el to exit to the previous menu without changing the setting. 8. Press the Exit soft key to return to the main directory menu. Using Cisco CallManager Expr ess 3.2 and Later Features Divert ...
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Cisco Systems CP7910GRF - page 47
47 T o transfer a call, perform the following steps: 1. During a call, press the Tr n s f e r soft key . Th e call is placed on hold. 2. Dial the number to which you want to transfer the call. 3. T o make a blind transfer: – Hang up the handset or press the Tr n s f e r soft key once you hear the l ine ringing. T o make a consult transfer: – W ...
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Cisco Systems CP7910GRF - page 48
48 Place a Conference Call T o place a three-party conference call , perform the follow ing steps: 1. During a call, press the More soft key and then the Confrn soft key to open a new line and pu t the first party on hold. 2. Place a call to another number . 3. When the call connects, press Confrn again to add the new party to the call. T o establi ...
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Cisco Systems CP7910GRF - page 49
49 4. Enter the speed-dial number . The dig its will appear on the phone display . When you are entering speed-dial numbers on a Cisco Unified IP Phone 7960G, use the backspace ( << ) soft key to erase digits th at were entered incorrectly . T o remove a speed-dial number without replacing it with a ne w one, press the po und key ( # ). 5. Pr ...
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Cisco Systems CP7910GRF - page 50
50 Use Audio Paging Audio paging provides a one-way voice path to the phones that have been desi gnated to rece ive paging. It does not h ave a press-to-answer option like the intercom feature. T o use the paging function for paging a group, perform the following steps: 1. Select an available phone line by lifti ng the handset. Listen fo r the dial ...
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Cisco Systems CP7910GRF - page 51
51 8 Cisco CallManager Express Functionality, by Cisco Unified IP Phone Model Number Ta b l e 1 provides a quick reference table of the Cisco CallManager Express 3.2 and later functionality by model number to th e corresponding page reference. Ta b l e 1 Cisco CallManager Expr ess Functionality , by Cisco Unified IP Phone Mo del Number Section 7902 ...
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Cisco Systems CP7910GRF - page 52
52 T ransfer a Call 4 11 20 23 46 27 46 Use Audio Paging 5 15 21 — 50 28 50 Use the Intercom Feature ———— 50 50 — Use the Navigation Pa d and Select Butto n ———— 34 — — Use the Personal Phon e Book ————— 29 — View Call History — 14 — — 50 — 49 T able 1 Cisco CallManager Expr ess Functionality , by Cisco U ...
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Cisco Systems CP7910GRF - page 53
Corporate Headquarters Cisco Systems, Inc. 170 W est T asman Dri ve San Jose, CA 95134-1706 USA www .cisco.com T el: 408 526-4000 800 553-NETS (6387) Fax: 408 526-4100 European Headquarters Cisco Systems International BV Haarlerb ergpark Haarlerbergw eg 13-19 1101 CH Amsterdam The Neth e r la nd s www-europe.ci sco.com T el: 31 0 20 357 1000 Fax: 3 ...
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Cisco Systems CP7910GRF - page 54
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