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Manual Cisco Systems OL-10189-01

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  • Cisco Systems OL-10189-01 - page 1

    CH A P T E R 3-1 Cisco Unified CallM anager Assistant User Guide OL-10189-01 3 How to Use the Assistant Console to Handle Calls Y ou can use yo ur mouse and keyboard to place, an swer , transfer , end, and otherwise handle calls from the Assist ant Console. Note Make sure the call yo u want to handle i s selected (highlighted) on the consol e. Call ...

  • Cisco Systems OL-10189-01 - page 2

    Chapter 3 How to Use the Assista nt Console to Handle Calls How to Place a Call 3-2 Cisco Unified CallM anager Assistant User Guide OL-10189-01 How to Place a Call T o place a call from the Assistant Console, choose any of the follo wing opt ions: • Click the Dial call co ntrol bu tton. • Right-click on a pho ne line in the My Calls panel and c ...

  • Cisco Systems OL-10189-01 - page 3

    3-3 Cisco Unified CallM anager Assistant User Guide OL-10189-01 Chapter 3 How to Use the Assistant Conso le to Handle Calls How to Answer a Call How to Answer a Call T o answer a selected call, c hoo se any o f the follo wing options: • Click the Answer call control b utton. • Double-click on a ringing call in the My Calls panel. • Right-clic ...

  • Cisco Systems OL-10189-01 - page 4

    Chapter 3 How to Use the Assista nt Console to Handle Calls How to Put a Call on Hold 3-4 Cisco Unified CallM anager Assistant User Guide OL-10189-01 How to Put a Call on Hold T o put a selected call on hold, choo se one of the follo wing options: • Click the Hold call control button. • Double-click on the connected call . • Right-click on th ...

  • Cisco Systems OL-10189-01 - page 5

    3-5 Cisco Unified CallM anager Assistant User Guide OL-10189-01 Chapter 3 How to Use the Assistant Conso le to Handle Calls How to Transfer a Call How to Transfer a Call There are three ways to transfer calls: • T ransfer—Immediately redirects the call without allo wing you to speak to the transfer recipient (t he person to whom you are transfe ...

  • Cisco Systems OL-10189-01 - page 6

    Chapter 3 How to Use the Assista nt Console to Handle Calls How to Set up a Conference Call 3-6 Cisco Unified CallM anager Assistant User Guide OL-10189-01 • In the Speed Dials or Direct ory panel, right-click on the l isting to which you want to transfer the call, then choose Consult T ransfer from the pop-up menu. • Use the associated keyboar ...

  • Cisco Systems OL-10189-01 - page 7

    3-7 Cisco Unified CallM anager Assistant User Guide OL-10189-01 Chapter 3 How to Use the Assistant Conso le to Handle Calls How to Divert a Ca ll to Anot her Number • Click the Conference call cont rol butto n. • Right-click on the call and choose Conference from the pop-up menu. • Choose Call > Conference from the menu ba r . • Right-cl ...

  • Cisco Systems OL-10189-01 - page 8

    Chapter 3 How to Use the Assista nt Console to Handle Calls How to Divert a Call to Another Number 3-8 Cisco Unified CallM anager Assistant User Guide OL-10189-01 How to Use Immediate Divert T o di vert a selected call to the Immedi ate Di vert tar get, choose one of the follo wing options: • Click the Immediate Divert call control b utton. • R ...

  • Cisco Systems OL-10189-01 - page 9

    3-9 Cisco Unified CallM anager Assistant User Guide OL-10189-01 Chapter 3 How to Use the Assistant Conso le to Handle Calls How to Send a Call to a Voice Messaging Service Tips • In addition to configuring y our ow n Immediate Di vert tar get, you can do so for you manager . The manager’ s Div ert target is di stinct from yours. F or instructio ...

  • Cisco Systems OL-10189-01 - page 10

    Chapter 3 How to Use the Assista nt Console to Handle Calls How to Send a Ca ll to a Voice Messaging Service 3-10 Cisco Unified CallM anager Assistant User Guide OL-10189-01 • This feature does not apply to calls th at you have placed or receiv ed on one of your o wn phone lines. This feat ure only applies to calls on your man ager’ s proxy lin ...

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Documents that we receive from a manufacturer of a Cisco Systems OL-10189-01 can be divided into several groups. They are, among others:
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All of them are important, but the most important information from the point of view of use of the device are in the user manual Cisco Systems OL-10189-01.

A group of documents referred to as user manuals is also divided into more specific types, such as: Installation manuals Cisco Systems OL-10189-01, service manual, brief instructions and user manuals Cisco Systems OL-10189-01. Depending on your needs, you should look for the document you need. In our website you can view the most popular manual of the product Cisco Systems OL-10189-01.

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A complete manual for the device Cisco Systems OL-10189-01, how should it look like?
A manual, also referred to as a user manual, or simply "instructions" is a technical document designed to assist in the use Cisco Systems OL-10189-01 by users. Manuals are usually written by a technical writer, but in a language understandable to all users of Cisco Systems OL-10189-01.

A complete Cisco Systems manual, should contain several basic components. Some of them are less important, such as: cover / title page or copyright page. However, the remaining part should provide us with information that is important from the point of view of the user.

1. Preface and tips on how to use the manual Cisco Systems OL-10189-01 - At the beginning of each manual we should find clues about how to use the guidelines. It should include information about the location of the Contents of the Cisco Systems OL-10189-01, FAQ or common problems, i.e. places that are most often searched by users in each manual
2. Contents - index of all tips concerning the Cisco Systems OL-10189-01, that we can find in the current document
3. Tips how to use the basic functions of the device Cisco Systems OL-10189-01 - which should help us in our first steps of using Cisco Systems OL-10189-01
4. Troubleshooting - systematic sequence of activities that will help us diagnose and subsequently solve the most important problems with Cisco Systems OL-10189-01
5. FAQ - Frequently Asked Questions
6. Contact detailsInformation about where to look for contact to the manufacturer/service of Cisco Systems OL-10189-01 in a specific country, if it was not possible to solve the problem on our own.

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