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Manual Polycom 3725-74600-004

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  • Polycom 3725-74600-004 - page 1

    [Type the document title ] Polycom Document Title 1    Version 8.2 | October 2013 | 3725-74600-004 Polycom® RealPresence® Collaboration Server, Virtual Edition Administrator’s Guide ...

  • Polycom 3725-74600-004 - page 2

    © 2013 Polycom®, Inc. All rights reserved. Polycom®, Inc. 6001 America Center Drive San Jose CA 95002 USA No part of this document may be reproduced or tran smitted in any form or by any means, el ectronic or mechanical, for any purpose, without the express wri tten permission of Polycom®, Inc. Under the law, reproducing includes translating in ...

  • Polycom 3725-74600-004 - page 3

    T able of Contents Polycom, Inc i T able of Content s RealPresence Collaboration Server Virtual Edition Overview . . . . . . . . . . . 1-1 About the RealPresence Collabo ration Server Virtual Edition Administrator’s Guide ......... .............. .............. ............... .............. .............. .............. .............. .......... ...

  • Polycom 3725-74600-004 - page 4

    Polycom® RealPresence Collaboration Serv er Virtual Edition Ad ministrator’s Guide ii Polycom, Inc Exporting and Importing Conference Profiles ................... .............. .............. .............. .... 2-59 Guidelines .......... .............. .............. .............. .............. .............. ............... .............. . ...

  • Polycom 3725-74600-004 - page 5

    T able of Contents Polycom, Inc iii Packet Loss Compensation ( LPR and DBA) AVC CP Conferences .......... .............. ...... 3-34 Packet Loss ...................... .............. ............... .............. .............. .............. .............. ........ .3 - 3 4 Causes of Packet Loss ............. .............. .............. ....... ...

  • Polycom 3725-74600-004 - page 6

    Polycom® RealPresence Collaboration Serv er Virtual Edition Ad ministrator’s Guide iv Polycom, Inc Participant Settings ....................... .............. .............. .............. ............... .............. .........4-1 5 Monitoring RTV ......................... .............. ............... .............. .............. .......... ...

  • Polycom 3725-74600-004 - page 7

    T able of Contents Polycom, Inc v Modifying Participants in the Address Book .......... ............... .............. .............. ...... 8-15 Deleting Participants from the Addre ss Book ..................... .............. .............. ......... 8-15 Copying or Moving a Participant ............... .............. ............... ............. ...

  • Polycom 3725-74600-004 - page 8

    Polycom® RealPresence Collaboration Serv er Virtual Edition Ad ministrator’s Guide vi Polycom, Inc Exporting Selected Conference Templates .................. ............... .............. .......10-13 Importing Conference Templates ........ .............. .............. .............. .............. .............10-14 Polycom Conferencing for M ...

  • Polycom 3725-74600-004 - page 9

    T able of Contents Polycom, Inc vii Administrator Read-only ........................ .............. .............. .............. ............... ... 14-1 Operator .............. .............. .............. .............. .............. .............. .............. .............. . 14-1 Chairperson .......... ............... .............. ..... ...

  • Polycom 3725-74600-004 - page 10

    Polycom® RealPresence Collaboration Serv er Virtual Edition Ad ministrator’s Guide viii Polycom, Inc Default Service .. .............. .............. .............. .............. .............. ............... .............. .......16- 23 Modifying the Conference or Entry Queue IVR Service Propertie s .................. .. 16-25 Replacing the M ...

  • Polycom 3725-74600-004 - page 11

    T able of Contents Polycom, Inc ix System Alerts ............... ............... .............. .............. .............. .............. .............. ............ 1 9-1 Participant Alerts . .............. .............. .............. .............. ............... .............. .............. ...... 19 -3 RMX Time .................. ....... ...

  • Polycom 3725-74600-004 - page 12

    Polycom® RealPresence Collaboration Serv er Virtual Edition Ad ministrator’s Guide x Polycom, Inc Sample 1 Banner ....................... .............. .............. .............. .............. .............. ..... 19-37 Sample 2 Banner ....................... .............. .............. .............. .............. .............. ..... 1 ...

  • Polycom 3725-74600-004 - page 13

    T able of Contents Polycom, Inc xi Appendix B - Active Alarms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-1 Appendix C - CDR Fields - Unform atted File . . . . . . . . . . . . . . . . . . . . . . . . . C-1 The Conference Summary Record ...................... .............. ............... .............. ......... ...

  • Polycom 3725-74600-004 - page 14

    Polycom® RealPresence Collaboration Serv er Virtual Edition Ad ministrator’s Guide xii Polycom, Inc Conferencing Entities Pre sence .................... .............. .............. .............. .............. ........G-2 Collaboration Server Integration into th e Microsoft Lync Server 2010 and Lync Server 2013 Environments ............. .... ...

  • Polycom 3725-74600-004 - page 15

    T able of Contents Polycom, Inc xiii Polycom Solution Support ................ .............. .............. .............. .............. ............... .. G-34 Appendix H - SIP RFC Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . H-1 ...

  • Polycom 3725-74600-004 - page 16

    Polycom® RealPresence Collaboration Serv er Virtual Edition Ad ministrator’s Guide xiv Polycom, Inc ...

  • Polycom 3725-74600-004 - page 17

    Polycom, Inc. 1-1 1 RealPresence Collaboration Server V irtual Edition Overview About the RealPresence Collaboration Server V irtual Edition Administrator ’ s Guide The Polycom® RealPresence Collaboration Serv erVirtual Edition Ad ministrator’s Guide provides instructions for configuring, deploying, an d administering Polycom Multipoint Contro ...

  • Polycom 3725-74600-004 - page 18

    Polycom® RealPresence Collaboration ServerVirtual Edition Administrator’ s Guide 1-2 Polycom, Inc. Who Should Read This Guide? System administrators and ne twork engineers should read this guide to learn how to properly set up Polycom Collaboration Server systems. This gui de describes admini stration- level tasks. For detailed description of fi ...

  • Polycom 3725-74600-004 - page 19

    Chapter 1-RealPresence Collaboration Server Virtual Edition Overview Polycom, Inc. 1-3 About the Polycom® Real Presence Collaboration ServerV irtual Edition System The RealPresence Collaboratio n Server Virtual Edition syste m is a high performance, scalable, IP-network (H.323 an d SIP) MCU that provid es feature-rich and ea sy-to-use mu ltipoi nt ...

  • Polycom 3725-74600-004 - page 20

    Polycom® RealPresence Collaboration ServerVirtual Edition Administrator’ s Guide 1-4 Polycom, Inc. The RealPresence Collaboration Server Virtual Edition unit ca n be controlled via the LAN by the Collaboration Server Web Client application using Internet Explorer installed on the user’s workstation, or the RMX Manager appl ication. The RMX Man ...

  • Polycom 3725-74600-004 - page 21

    Chapter 1-RealPresence Collaboration Server Virtual Edition Overview Polycom, Inc. 1-5 For Windows 7™ Security Settings, see the Polycom® RealPresence Collaboration Server Virtual Edition Getting Started Guide , " Microsoft Windows 7™ Security Settings” on page 1-12 . For Internet Explorer 8 configuration, see the Polycom® RealPresence ...

  • Polycom 3725-74600-004 - page 22

    Polycom® RealPresence Collaboration ServerVirtual Edition Administrator’ s Guide 1-6 Polycom, Inc. ...

  • Polycom 3725-74600-004 - page 23

    Polycom, Inc. 2-1 2 Conference Profiles Profiles stored on the Collaboration Server en able you to define all types of conferences. Profiles include conference par ameters such as Conferen cing Mode, Conference Se ssion Type, Conference Line Rate, video and Video Layout, Encryption, Lost Packet Recovery (LPR), etc. The maximum number of Conference ...

  • Polycom 3725-74600-004 - page 24

    Polycom® RealPresence Collaboration ServerVirtua l Edition Administr ator’s Guide 2-2 Polycom, Inc. All endpoints that do not support the H. 264 SVC protocol such as H.263, H.264, or RTV, are considered AVC endpoints. The MCU processes the received video, transcod es it and sends the resulting video streams to the endpoints. The video processing ...

  • Polycom 3725-74600-004 - page 25

    Chapter 2-Confere nce Profiles Polycom, Inc. 2-3 * Entry Queue & Destination Conference must have t he same profile (i.e. SVC only to SVC only , Mixed CP and SVC to Mixed CP and SVC) ** Only Basic Cascading is available *** For A VC, the LPR error resiliency is used, however for SVC endpoints, new error resiliency methods are used. Auto Redial ...

  • Polycom 3725-74600-004 - page 26

    Polycom® RealPresence Collaboration ServerVirtua l Edition Administr ator’s Guide 2-4 Polycom, Inc. A VC Conferencing - V ideo Session T ypes All endpoints have AVC capabilities and can connect to AV C conferences running on the MCU. AVC-based Endpoints can connect using different si gnaling pr otocols and different video protocols. Continuous P ...

  • Polycom 3725-74600-004 - page 27

    Chapter 2-Confere nce Profiles Polycom, Inc. 2-5 Figure 2-1 A VC Continu ous Presence (CP) vi deo streams a nd built layouts Video quality in Continuous Presence conference s is affected by the confe rence line rate (that determines the maximum line rate to be used by the connecting endpoints), and the video capabilities of the endpoints such as th ...

  • Polycom 3725-74600-004 - page 28

    Polycom® RealPresence Collaboration ServerVirtua l Edition Administr ator’s Guide 2-6 Polycom, Inc. • H.264 Base Profile - a video compression standard that offers improved vide o quality, especially at line rates lower than 384 Kbps. H.264 High Profile all ows higher quality vide o to be transmitted at lower line rates. • RTV - a video prot ...

  • Polycom 3725-74600-004 - page 29

    Chapter 2-Confere nce Profiles Polycom, Inc. 2-7 PAL systems and 720 x 480 pixel s for NTSC systems. For more information, see " Video Resolutions in AVC- based CP Confere ncing” on page 4-1 . — High Definiti on (HD) – HD is an ultra-high quality video resolution tha t uses the H.264 and H.264 High Profile video algo rithms. Depending on ...

  • Polycom 3725-74600-004 - page 30

    Polycom® RealPresence Collaboration ServerVirtua l Edition Administr ator’s Guide 2-8 Polycom, Inc. Default Profile Settings in CP Conferencing Mode The Collaboration Server is shi pped with a def ault Conference Profile for CP conferences which allows users to immediately start standa rd ongoing CP conferences. These are also the default settin ...

  • Polycom 3725-74600-004 - page 31

    Chapter 2-Confere nce Profiles Polycom, Inc. 2-9 SVC-based Conferencing The SVC-Based conferencing mode provides vi deo without transcoding by the MCU, hence requiring less vide o resources while providing better error resiliency and lower latency. Using the SVC video protocol, SVC conference s provide video bit streams at different resolutions, fr ...

  • Polycom 3725-74600-004 - page 32

    Polycom® RealPresence Collaboration ServerVirtua l Edition Administr ator’s Guide 2-10 Polycom, Inc. For instance, an SVC endpoint might want to rec eive three video stre ams at different frame rates and resolutions, and create a conference la yout with the received video streams. Each SVC-enabled endpoint sends encoded SVC bit streams to the MC ...

  • Polycom 3725-74600-004 - page 33

    Chapter 2-Confere nce Profiles Polycom, Inc. 2-11 — SVC endpoints support both AVC and SVC video protocols. When dialing into SVC Only conference s, they connect as SVC e ndpoints. When dialing into AVC Only conferences, they connect as AVC endpoints. They cannot connect to an AVC conferen ce using the SVC capabilities. • SVC endpoints can conn ...

  • Polycom 3725-74600-004 - page 34

    Polycom® RealPresence Collaboration ServerVirtua l Edition Administr ator’s Guide 2-12 Polycom, Inc. MCU Supported Resolutions for SVC Conferencing The MCU automatically selects the resolu tion an d frame rate according to the conference line rate. Table 2-3 details the maximum reso lution and frame rates supported by the MCU for each conference ...

  • Polycom 3725-74600-004 - page 35

    Chapter 2-Confere nce Profiles Polycom, Inc. 2-13 Mixed CP and SVC Conferencing In a mixed CP (AVC) and SVC conference , AVC-bas ed endpoints and SVC-enabled endpoints can be supported in the same conference. In a mixed CP (AVC) and SVC conference, SVC endpoints transmit multiple resolutions and temporal layers to the RealPr esence Collaboration Se ...

  • Polycom 3725-74600-004 - page 36

    Polycom® RealPresence Collaboration ServerVirtua l Edition Administr ator’s Guide 2-14 Polycom, Inc. The following diagram illustrates an example of a mixed CP and SVC conferencing mode: In this example, an SVC endpoint ( 1 ) r eceives three video streams at different frame rates and resolutions, and creates the conference layout with the receiv ...

  • Polycom 3725-74600-004 - page 37

    Chapter 2-Confere nce Profiles Polycom, Inc. 2-15 Line Rate 1920Kbps Operator Conference Disabled Encryption Enabled Packet Loss Compensation (LPR and DBA) Enabled for A VC participants only Auto T erminate • After last p articipant quit s - Enabled • When last participant remains - Disabled Auto Redialing Disabled Font for text over video Enab ...

  • Polycom 3725-74600-004 - page 38

    Polycom® RealPresence Collaboration ServerVirtua l Edition Administr ator’s Guide 2-16 Polycom, Inc. This Profile is automaticall y assigned to the following conferencing entities: Resource Cap acities for Mixed CP and SVC Conferences In a mixed CP and SVC conference, v ideo resources are allocated according to the MCU type and the translation p ...

  • Polycom 3725-74600-004 - page 39

    Chapter 2-Confere nce Profiles Polycom, Inc. 2-17 The first four resource types in the resource capacity allocati ons table are endpoints in a CP only conference or a mixed CP and SVC conferen ce before the actual resource allocations occur. In a mixed CP and SVC conference, v ideo reso urces are used accor ding to the amount of both AVC and SVC pa ...

  • Polycom 3725-74600-004 - page 40

    Polycom® RealPresence Collaboration ServerVirtua l Edition Administr ator’s Guide 2-18 Polycom, Inc. V iewing Profiles Conference Profiles are listed in the Conference Profiles list pane. To list Conference Profiles: 1 In the RealPresence Collaboration Server Management pane, expand the Rarely Used list. 2 Click the Conference Profiles button. T ...

  • Polycom 3725-74600-004 - page 41

    Chapter 2-Confere nce Profiles Polycom, Inc. 2-19 Profiles T oolbar The Profile toolbar prov ides quick access to the Profile functions: Modifying an Existing Profile You can modify any of the Profile’s parameters but you cannot rename the Profile . To modify the Profil e Properties: 1 In the Conference Profiles list, double -click the Profi le i ...

  • Polycom 3725-74600-004 - page 42

    Polycom® RealPresence Collaboration ServerVirtua l Edition Administr ator’s Guide 2-20 Polycom, Inc. Defining New Profiles Profiles are the basis for the defi nition of all ongoing conferences, Meeting Rooms , Entry Queues , and Conference Templates and they contain only conference properties. Conference Profile options differ according to the s ...

  • Polycom 3725-74600-004 - page 43

    Chapter 2-Confere nce Profiles Polycom, Inc. 2-21 Defining A VC CP Conferencing Profiles To define a new Profile: 1 In the RealPresence Collaboration Server Management pane, click C onference Prof iles . 2 In the Conference Profiles pane, click the New Profi le button. The New Profile – General dialog box opens. 3 Define the Profile name and, if ...

  • Polycom 3725-74600-004 - page 44

    Polycom® RealPresence Collaboration ServerVirtua l Edition Administr ator’s Guide 2-22 Polycom, Inc. 4 Click the Advanced tab. Line Rate Select the conference bit rate. The line rate represents the combined video, audio and Content rate . The default setting is 384 Kbps. Notes: • This field is displayed in all tabs. Conferencing Mode For CP co ...

  • Polycom 3725-74600-004 - page 45

    Chapter 2-Confere nce Profiles Polycom, Inc. 2-23 The New Profile – Advanced dialog box opens. 5 Define the following parameter s: T able 2-1 1 New A VC CP Profile - Advanced Parameters Field/Option Description Encryption Select the Encryption op tion for the confer ence: • Encrypt All - Encryption is enabled for the conference and all conferen ...

  • Polycom 3725-74600-004 - page 46

    Polycom® RealPresence Collaboration ServerVirtua l Edition Administr ator’s Guide 2-24 Polycom, Inc. Auto T ermina te When selected (default), the confer ence automatically ends when the termination conditions are met: Before First Joins — No participant has connected to a conference during the n minutes after it st arted. Defa ult idle time i ...

  • Polycom 3725-74600-004 - page 47

    Chapter 2-Confere nce Profiles Polycom, Inc. 2-25 6 Click th e Video Qual ity tab. The New Profile – Video Qu ality dialog box opens. 7 Define the following parameter s: T able 2-12 New A VC CP Profile - V ideo Quality Parameters Field/Option Description People V ideo Defi nition Video Quality Sharpness is the only supported co ntent format that ...

  • Polycom 3725-74600-004 - page 48

    Polycom® RealPresence Collaboration ServerVirtua l Edition Administr ator’s Guide 2-26 Polycom, Inc. Maximum Resolution This setting override s the Maximum Resolution setting of the Resolution Configu ration dialog box. The administrator can select one of the following Maximum Resolution o ptions: • Auto (default) - The Maximum Resolution rema ...

  • Polycom 3725-74600-004 - page 49

    Chapter 2-Confere nce Profiles Polycom, Inc. 2-27 Content Protocol Select the Content Protocol to be used for content sharing in Highest Common Content Sh aring Mode. • H.263 (A VC CP only) • Content is shared using the H.2 63 protocol. • Use this option when most of the endpoints support H.263 and some endpoints support H.264 . • H.263 &am ...

  • Polycom 3725-74600-004 - page 50

    Polycom® RealPresence Collaboration ServerVirtua l Edition Administr ator’s Guide 2-28 Polycom, Inc. 8 Click the Video Sett ings tab. The New Profile - Video Sett ings dialog box opens. 9 Define the video display mode and layout us ing the following parameters : T able 2-13 New A VC CP Profile - V ideo Settings Parameters Field/Optio n Descripti ...

  • Polycom 3725-74600-004 - page 51

    Chapter 2-Confere nce Profiles Polycom, Inc. 2-29 Lecture View Switching Select this option to enable automatic switching of participant s on the Lecturer ’s screen when Lecture Mode is e nabled for the confe rence. The automatic switching is enabled wh en the number of participant s exceeds the number of video windows displaye d on the Lecturer ...

  • Polycom 3725-74600-004 - page 52

    Polycom® RealPresence Collaboration ServerVirtua l Edition Administr ator’s Guide 2-30 Polycom, Inc. In layout 2+8, the two central windows displa y the last two speakers in the conference: the current speaker and the “previous” speake r. To minimize the changes in the layout, when a new speaker is identified the “previou s” speaker is r ...

  • Polycom 3725-74600-004 - page 53

    Chapter 2-Confere nce Profiles Polycom, Inc. 2-31 10 To select the Video Layout for the conference, click the required number of windows from the layouts bar and then select the windows array. The se lected layout is displayed in the Video Layout pane. 11 Click th e Audio Settings tab. The New Profile - Audio Settings dialog box opens. T a ble 2-15 ...

  • Polycom 3725-74600-004 - page 54

    Polycom® RealPresence Collaboration ServerVirtua l Edition Administr ator’s Guide 2-32 Polycom, Inc. 12 Define the following par ameters: T a ble 2-16 New A VC CP Profile - Audio Se ttings Parameters Field/Optio n Description Mute participant except lecturer When the Mute Participants Except Lecturer option is enabled , the audio of all particip ...

  • Polycom 3725-74600-004 - page 55

    Chapter 2-Confere nce Profiles Polycom, Inc. 2-33 13 Click th e Skins tab to modify the background and frames. The New Profile - Skins dialog box opens. 14 Select one of the Skin options. 15 Click IVR tab. Speaker Change Threshold The S peaker Change Threshold is th e amount of time a participant must speak continuously befor e becoming the speaker ...

  • Polycom 3725-74600-004 - page 56

    Polycom® RealPresence Collaboration ServerVirtua l Edition Administr ator’s Guide 2-34 Polycom, Inc. The New Profile - IVR dialog box opens. 16 If required, set the following para meters: T a ble 2-17 New A VC C P Profile - IVR Para meters Field/Optio n Description Conference IVR Service The default conference IVR Service is selected. Y ou can s ...

  • Polycom 3725-74600-004 - page 57

    Chapter 2-Confere nce Profiles Polycom, Inc. 2-35 17 Optional . Click the Recording tab to enable conference recording with Polycom RSS 2000/4000 . The New Profile - Recording tab opens. T erminate conference after chairperson leaves Select this check box to automatically terminate the conference after the chairperson leaves. When the chairperson l ...

  • Polycom 3725-74600-004 - page 58

    Polycom® RealPresence Collaboration ServerVirtua l Edition Administr ator’s Guide 2-36 Polycom, Inc. 18 Define the following par ameters: T a ble 2-18 New A VC C P Profile - Record ing Parameters Parameter Description Enable Recordi ng Select this check box to enable the Recording settings. If no Recording L inks are found an error messag e is d ...

  • Polycom 3725-74600-004 - page 59

    Chapter 2-Confere nce Profiles Polycom, Inc. 2-37 19 Click th e Site Names tab to display the Site Names dialog box. Using the Site Name dialog box, you can control the display of the site names by defining the font, size, colo r, background color and transparency and position within the Video Window. For a detailed descri ption of the site names o ...

  • Polycom 3725-74600-004 - page 60

    Polycom® RealPresence Collaboration ServerVirtua l Edition Administr ator’s Guide 2-38 Polycom, Inc. Font Size Click the arrows to adjust the font size (in points) for the Site Names display . Range: 9 - 32 points Default: 12 Note: Choose a Font Size that is suitable for viewing at the conference’s video resolution. For example, if the resolut ...

  • Polycom 3725-74600-004 - page 61

    Chapter 2-Confere nce Profiles Polycom, Inc. 2-39 Display Position Select the pre-set po sition for the display of the Site Names. Selection Site Names Position LeftT o p (Default) To p RightT op LeftMiddle RightMiddle T a ble 2-19 New A VC CP Profile - Site Names Parameters (Continued) Field Description ...

  • Polycom 3725-74600-004 - page 62

    Polycom® RealPresence Collaboration ServerVirtua l Edition Administr ator’s Guide 2-40 Polycom, Inc. Display Posit ion (cont. ) LeftBottom Bottom RightBottom Custom The current Site Names display position becomes the initial position for Site Names position adjustments using the Horizontal and Ve r t i c a l Position sliders. Horizontal Position ...

  • Polycom 3725-74600-004 - page 63

    Chapter 2-Confere nce Profiles Polycom, Inc. 2-41 20 For CP Conferences only: Click the Message Overlay tab to display the Message Overlay dialog box. Message Overlay enables you to send text me ssages to all par ticip ants during ongoing Continuous Presence conferences. The text messag e is seen a s part of th e in the participant’s video layout ...

  • Polycom 3725-74600-004 - page 64

    Polycom® RealPresence Collaboration ServerVirtua l Edition Administr ator’s Guide 2-42 Polycom, Inc. Content Enter the message text. The messa ge text can be up to 50 Chinese characters. Font Size Click the arrows to adjust the font size (points) for the Message Overlay display . Range: 9 - 32 Default: 24 Note: In some languages, for example Rus ...

  • Polycom 3725-74600-004 - page 65

    Chapter 2-Confere nce Profiles Polycom, Inc. 2-43 As the fields ar e modified the Preview changes to show the effect of the changes. For example: 21 Click th e Network Services ta b. The New Profile - Network Services tab opens. Registration of conferencing entities such as ongoing conferences, Meeting Rooms, Entry Queues and SIP Factories with SIP ...

  • Polycom 3725-74600-004 - page 66

    Polycom® RealPresence Collaboration ServerVirtua l Edition Administr ator’s Guide 2-44 Polycom, Inc. Selective registration is enabled by assignin g a conference Profile in which registra tion is configured to the required con ferencing entities. Assigning a c onference Profile in which registration is not conf igure to conferencing entiti es wi ...

  • Polycom 3725-74600-004 - page 67

    Chapter 2-Confere nce Profiles Polycom, Inc. 2-45 Defining SVC Conferencing Profiles To define SVC Only Profile: 1 In the Collaboration Server Management pane, click Con ference Profiles . 2 In the Conference Profiles pane, click the New Profi le button. The New Profile – General dialog box opens. By default, the Profile is set to CP Conferencing ...

  • Polycom 3725-74600-004 - page 68

    Polycom® RealPresence Collaboration ServerVirtua l Edition Administr ator’s Guide 2-46 Polycom, Inc. The profile tabs and options change accordingly and only supported options are available for selection. Unsupported options are disabled (grayed out). 4 Define the Profile name and, if required, the Profile - General parameters: T a ble 2-22 New ...

  • Polycom 3725-74600-004 - page 69

    Chapter 2-Confere nce Profiles Polycom, Inc. 2-47 5 Click th e Advanced tab. The New Profile – Advanced dialog box opens. Routing Name Enter the Profile name using ASCII characters set. The Routing Name can be defined by the user or automatically generated by the system if no Rout ing Name is enter ed as follows: • If an all ASCII text is enter ...

  • Polycom 3725-74600-004 - page 70

    Polycom® RealPresence Collaboration ServerVirtua l Edition Administr ator’s Guide 2-48 Polycom, Inc. 6 Define the following supported parameters: T a ble 2-23 New SVC Profile - Advanced Parameters Field/Optio n Description Encryp tion Select the Encryption option for the conference: • Encrypt All - Encryption is enabled for the conference and ...

  • Polycom 3725-74600-004 - page 71

    Chapter 2-Confere nce Profiles Polycom, Inc. 2-49 7 Click th e Video Qual ity tab. The New Profile – Video Qu ality dialog box opens. 8 In SVC Profiles, the video and Content sharin g parameters cannot be modified and they are set to the following pa rameters: T a ble 2-24 New SVC Profile - Video Quality Parameters Field/Option Description Conten ...

  • Polycom 3725-74600-004 - page 72

    Polycom® RealPresence Collaboration ServerVirtua l Edition Administr ator’s Guide 2-50 Polycom, Inc. 9 Click the Video Sett ings tab. By default, the layout is set to Auto Layout and it cannot be changed. All other video settings options are unavaila ble in SVC Only conferences. ...

  • Polycom 3725-74600-004 - page 73

    Chapter 2-Confere nce Profiles Polycom, Inc. 2-51 10 Click th e Audio Settings tab. All the Audio options are disa bled in SVC Only Profiles. 11 Click th e IVR tab. ...

  • Polycom 3725-74600-004 - page 74

    Polycom® RealPresence Collaboration ServerVirtua l Edition Administr ator’s Guide 2-52 Polycom, Inc. 12 If required, set the following para meters: The following IVR features are not supported during SVC conferences: — Invite Participants — Entry and Exit tones 13 Click the Network Servi ces tab. T a ble 2-25 New A VC C P Profile - IVR Para ...

  • Polycom 3725-74600-004 - page 75

    Chapter 2-Confere nce Profiles Polycom, Inc. 2-53 The New Profile - Network Services tab opens. Registration of conferencing en tities such as ongoing conferences, Meeting Rooms, and SIP Factories with SIP servers is done per c onferencing entity. This allows better control of the number of entities that register wi th each SIP server. Selective re ...

  • Polycom 3725-74600-004 - page 76

    Polycom® RealPresence Collaboration ServerVirtua l Edition Administr ator’s Guide 2-54 Polycom, Inc. 15 Click OK to complete the Profile definition. A new Profile is created and added to the Conference Profiles list. Defining Mixed CP and SV C Conferencing Profiles The mixed CP and SVC Profile is based on the CP Profile with a fe w of the CP opt ...

  • Polycom 3725-74600-004 - page 77

    Chapter 2-Confere nce Profiles Polycom, Inc. 2-55 Site Names Definition Using the Site Name dialog box, you can c ontrol the displa y of the site names by defining the font, size, color, background color an d trans parency and position within the Video Window . Guidelines • Site Names display is Off by default in a new profile. • Site Names can ...

  • Polycom 3725-74600-004 - page 78

    Polycom® RealPresence Collaboration ServerVirtua l Edition Administr ator’s Guide 2-56 Polycom, Inc. — Picture Skins - Site Names text is displayed with a background. Site Names Display Position The Site Names display pos ition is controlled usin g three fields in the Site Na mes tab: • Display Position drop-down menu • Horizontal Position ...

  • Polycom 3725-74600-004 - page 79

    Chapter 2-Confere nce Profiles Polycom, Inc. 2-57 Selecting a preset po sition from the drop- down menu in the Disp lay Position field >> In the Display Position drop-down menu select a preset position for Site Names display. Preset positions include: LeftTop Top RightTop LeftMiddle RightMiddle LeftBottom Bottom RightBottom Custo m When Custo ...

  • Polycom 3725-74600-004 - page 80

    Polycom® RealPresence Collaboration ServerVirtua l Edition Administr ator’s Guide 2-58 Polycom, Inc. Message Overlay fo r T ext Messaging Message Overlay allo ws the operator or administrator to send text messages to a single, several or all participants du ring an ongoing conference. The text message is seen as pa rt of the in the participant? ...

  • Polycom 3725-74600-004 - page 81

    Chapter 2-Confere nce Profiles Polycom, Inc. 2-59 • Participants that have their video suspended do not receive Message Overlays me ssages. • Message Overlay text messages cannot be sent via the Content channel. • Message Overlay messages are not displayed when the PCM menu is active. • Message Overlay text settings are not saved in the Con ...

  • Polycom 3725-74600-004 - page 82

    Polycom® RealPresence Collaboration ServerVirtua l Edition Administr ator’s Guide 2-60 Polycom, Inc. The Conference Profiles are displayed in th e List pane. 3 Click the Export Conf erence Profil es button or right-click the Conference Profiles pane, and then click Export Conference Profiles . The Conference Profile - Export dialog box is dis pl ...

  • Polycom 3725-74600-004 - page 83

    Chapter 2-Confere nce Profiles Polycom, Inc. 2-61 To export selected Conference Profiles: 1 In the Conference Profiles pane, select the profiles you want to export. 2 Right-click the sel ected Conference Pr ofiles, and then click Export Selected Conference Profiles . The Conference Profile - Export dialog box is displayed. 3 In the Export Path fiel ...

  • Polycom 3725-74600-004 - page 84

    Polycom® RealPresence Collaboration ServerVirtua l Edition Administr ator’s Guide 2-62 Polycom, Inc. The Conference Profiles are displayed in th e List pane. 3 Click the Import Conference Profiles button or right-click the Conference Profiles pane, and then click Import Conference Profiles . The Conference Profile - Import dialog box is displaye ...

  • Polycom 3725-74600-004 - page 85

    Chapter 2-Confere nce Profiles Polycom, Inc. 2-63 6 Click Cancel to exit the Message Alerts window. The impor ted Conference Profiles appear in the Conference Profiles list. ...

  • Polycom 3725-74600-004 - page 86

    Polycom® RealPresence Collaboration ServerVirtua l Edition Administr ator’s Guide 2-64 Polycom, Inc. ...

  • Polycom 3725-74600-004 - page 87

    Polycom, Inc. 3-1 3 Additional Conferencing Information Various conferencing modes and video features requi re additional settings, such as system flag settings, conference parameters and othe r settings. In depth explanations of these additional settings are describe d in the following sections: •" Content Sharing” on page 3-1 •" V ...

  • Polycom 3725-74600-004 - page 88

    Polycom® RealPresence Collaboration Ser verVirtual Edition Administrator’ s Guide 3-2 Polycom, Inc. SIP BFCP Content Cap abilities SIP Clients supporting BFCP over UDP, when connected to conferences on the Collaboration Server, can share Content with endpoints supporting the following Content sharing protocols: • BFCP/TCP • BFCP/UDP • H.32 ...

  • Polycom 3725-74600-004 - page 89

    Chapter 3-Additional Conferencin g Information Polycom, Inc. 3-3 The Collaboration Server’ s Content sharing determined by the System Flag’s settings and SIP Client capabilities are summarized in Ta b l e 3 - 1 . For mo re inform ation see " Manually Adding a nd Dele ting System Flags” on page 20-12 . Dial-in Connections: • The Collabo ...

  • Polycom 3725-74600-004 - page 90

    Polycom® RealPresence Collaboration Ser verVirtual Edition Administrator’ s Guide 3-4 Polycom, Inc. Content parameters are defined in the Conference Profiles - Video Quality dialog box. The parameters change according to the Conferencing Mode . A VC CP Conferencing Mode SVC Conferencing Mode ...

  • Polycom 3725-74600-004 - page 91

    Chapter 3-Additional Conferencin g Information Polycom, Inc. 3-5 1 In the Content Video Definition section, select the Content Settings and Protocol as follows: Mixed CP and SVC Conferencing Mode T a ble 3-2 H.239 Content Options Field Description Content Settings Select the transmission mode for the Content channel : • Graphics — basic mode, i ...

  • Polycom 3725-74600-004 - page 92

    Polycom® RealPresence Collaboration Ser verVirtual Edition Administrator’ s Guide 3-6 Polycom, Inc. 2 Click OK. Content Sharing Parameters in Con tent Highest Common (Content V ideo Switching) Mode This section describes the possib le conten t sharing parameters when content Highest Common mode is used: • Content Settings • Content Protocol ...

  • Polycom 3725-74600-004 - page 93

    Chapter 3-Additional Conferencin g Information Polycom, Inc. 3-7 Content Settings The Content channel can transmit one of the following modes: • Graphics – for standard graphics. This is the default mode in AVC conferences and the only supported mode for SVC conferences. • Hi-res Graphics (AVC CP Only) – requiring a higher bit rate, for hig ...

  • Polycom 3725-74600-004 - page 94

    Polycom® RealPresence Collaboration Ser verVirtual Edition Administrator’ s Guide 3-8 Polycom, Inc. SVC Only and Mixed CP and SVC Content Setting The Content channel is transmitt ed in Graphics mode only. Content Protocols Two Content Protocols can be used for sharing content: • H.263 (CP and mixed CP and SVC) • H.264 (all conferencing modes ...

  • Polycom 3725-74600-004 - page 95

    Chapter 3-Additional Conferencin g Information Polycom, Inc. 3-9 H.263 (A VC CP Conferen ces) Select this option when most o f the endpoints support H.263 and some endpoints support H.264 . In such a case, all endpoi nts will share content using the H.263 protocol, and this protocol will not change throug hout the conference (fixed mode). Bit rate ...

  • Polycom 3725-74600-004 - page 96

    Polycom® RealPresence Collaboration Ser verVirtual Edition Administrator’ s Guide 3-10 Polycom, Inc. In order to change the System Flag values, the flags must be manually added to the System Configuration . For mo re info rmati on see " Modifying System Flags” on page 20 -1 . Example Table 3-6 summarizes an example of two participants try ...

  • Polycom 3725-74600-004 - page 97

    Chapter 3-Additional Conferencin g Information Polycom, Inc. 3-11 H.264 Cascade and SVC Optimized The H.264 Cascade and SVC Optimized option maintains content quality and minimizes the amount of content refreshes that occur in large cascading con f erences when participants connect or disconnect from the confere nce. This option is the only availab ...

  • Polycom 3725-74600-004 - page 98

    Polycom® RealPresence Collaboration Ser verVirtual Edition Administrator’ s Guide 3-12 Polycom, Inc. Enabling H.264 Cascad e and SVC Optimized Content Sharin g in A VC CP Conferences When H.264 Cascade and SVC Optimized is selected as the Content Protocol , an add itional field, Content Resolution is displayed in the Content Video Definition pan ...

  • Polycom 3725-74600-004 - page 99

    Chapter 3-Additional Conferencin g Information Polycom, Inc. 3-13 When the lower Content Resolution HD720/5 is selected, the conference Content Rate is set to 256 kbps. This will enable the en dpoints that connect to the conference at a Line Rate of at least 768 kbps to receive content in the Content channel. Endpoints that connect to the conferenc ...

  • Polycom 3725-74600-004 - page 100

    Polycom® RealPresence Collaboration Ser verVirtual Edition Administrator’ s Guide 3-14 Polycom, Inc. To Select the Customized Content Rat e: Custom ized C onten t Rat e is enabled in the Profile - Video Quality dialog box. 1 In the Content Settings list , select Customized Content Ra te . When selected, a drop-down menu of the available Conferen ...

  • Polycom 3725-74600-004 - page 101

    Chapter 3-Additional Conferencin g Information Polycom, Inc. 3-15 3 If H.264 Cascade and SVC Optimized is the selected Content Protocol , a Content Resolution must be selected. Table 3-7 lists the C ascade Resolutions available for the various Conference Content Rates . . * The default resolution for all Content Rates is HD720p5 . Exclusive Content ...

  • Polycom 3725-74600-004 - page 102

    Polycom® RealPresence Collaboration Ser verVirtual Edition Administrator’ s Guide 3-16 Polycom, Inc. •T h e Exclusive Content Mode is enabled or disabled by a check box in the in the Advanced tabs of the Conference Profile . The check box is cleared (feature is disabled) by default. • Exclusive Content Mode can be enabled or disabled duri ng ...

  • Polycom 3725-74600-004 - page 103

    Chapter 3-Additional Conferencin g Information Polycom, Inc. 3-17 — YES - only the designated Lecturer can be the Content Token holder. •I n Exclusive Content Mode , if an endpoint attempts to send Content a few seconds after another endpoint sent Conte nt , the Content stream it is receiving is momentarily interrupted by a slide whi ch is disp ...

  • Polycom 3725-74600-004 - page 104

    Polycom® RealPresence Collaboration Ser verVirtual Edition Administrator’ s Guide 3-18 Polycom, Inc. Giving and Cancelling T oken Ow ner ship (A VC Part icipan t s) To give token ownership: 1 In the Participants list, right click the AVC-enabled endpoint that is to receive Content Token ownership. 2 Select Change To Content Token Owner in the dr ...

  • Polycom 3725-74600-004 - page 105

    Chapter 3-Additional Conferencin g Information Polycom, Inc. 3-19 2 Select Cancel Content Token Owner in the drop-down menu . Content Token ownership is cancelled for the endpoint. Managing Noisy Content Connections The system can identify participants who send frequent requests to refresh their Content display usually as a re sult of a problematic ...

  • Polycom 3725-74600-004 - page 106

    Polycom® RealPresence Collaboration Ser verVirtual Edition Administrator’ s Guide 3-20 Polycom, Inc. Content Sharing via the Polycom CCS Plug-in for Microsof t L ync Clients From version 8.1, Polycom CCS (Content Collab oration Solution) Plug -in for Lync clients allows Lync clients to receive and send Content on a separate channel, without havi ...

  • Polycom 3725-74600-004 - page 107

    Chapter 3-Additional Conferencin g Information Polycom, Inc. 3-21 Wo rkst ation Requirement s To be able to display the video preview window, the following minimum requirements must be met: • Windows XP, Windows Vista and Windows 7 • Internet Explorer 7 and later • DirectX is instal led • DirectDraw Acceleration must be enabled an d no othe ...

  • Polycom 3725-74600-004 - page 108

    Polycom® RealPresence Collaboration Ser verVirtual Edition Administrator’ s Guide 3-22 Polycom, Inc. To be able to display the video preview window, t he DirectDraw Acceleration and Direct3D Accelera tion options must be Enabled . If the video card installed in the PC does not support DirectDraw Acceleration, a black window may be viewed in the ...

  • Polycom 3725-74600-004 - page 109

    Chapter 3-Additional Conferencin g Information Polycom, Inc. 3-23 — View Particip ant Sent Video - to display the video sent from the participant to the conference. — View Participant Received Video - to display the video sent from the conference to the participant. The Video Preview window opens. Auto Scan and Customized Polling in V ideo Layo ...

  • Polycom 3725-74600-004 - page 110

    Polycom® RealPresence Collaboration Ser verVirtual Edition Administrator’ s Guide 3-24 Polycom, Inc. Enabling Auto Scan and Cust omized Polling (CP Only) Auto Scan To enable Auto Scan: 1 In the Collaboration Server Web Client Main Screen - Conference list pane, double-click the conference or right-click the confer ence and then click Conference ...

  • Polycom 3725-74600-004 - page 111

    Chapter 3-Additional Conferencin g Information Polycom, Inc. 3-25 c In the Conference Properties - General dialog box, click Customized Polling . The Customized Polling tab is displayed. All conference participants are list ed in the left pane ( All Participants ) while the participants that are to be displayed in the Auto Scan enabled cell of the ...

  • Polycom 3725-74600-004 - page 112

    Polycom® RealPresence Collaboration Ser verVirtual Edition Administrator’ s Guide 3-26 Polycom, Inc. Media Encryption Encryption is available at the conference and participa nt levels, based on AES 128 (Advanced Encryption Standard) and is fully H.233/H.234 compliant and the Encryption Key exchange DH 1024-bit (D iffie-Hellman) standards . Media ...

  • Polycom 3725-74600-004 - page 113

    Chapter 3-Additional Conferencin g Information Polycom, Inc. 3-27 on the RMX will not have MS-Lync clients participating and will have 3rd party endpoints participati ng. This setting is recommended for Maximum Security Environments. Add the flag to system.cfg and set its value set to YES when Microsoft Office Communicator and Lync Clients. When an ...

  • Polycom 3725-74600-004 - page 114

    Polycom® RealPresence Collaboration Ser verVirtual Edition Administrator’ s Guide 3-28 Polycom, Inc. Direct Connection to the Conference Table 3-8, summarizes the connection status of participants, based on the encryption settings in the conference Profile, the Defined Participant’s encryption settings or the System Flag setting for undefined ...

  • Polycom 3725-74600-004 - page 115

    Chapter 3-Additional Conferencin g Information Polycom, Inc. 3-29 Connection to the Entry Queue An undefined participant connecting to an Entry Queue inherits the encryption characteristics of the Entry Queue as defined in the Entry Queue’s profile. Participants can be moved from the Entry Queue and the destination conference if both conferencing ...

  • Polycom 3725-74600-004 - page 116

    Polycom® RealPresence Collaboration Ser verVirtual Edition Administrator’ s Guide 3-30 Polycom, Inc. When moving participants from the Entry Queu e to the destination conference, or when the Collaboration Server user moves AVC particip ants from o ne conference to another (SVC participants cannot be moved between confer ences), the connection ru ...

  • Polycom 3725-74600-004 - page 117

    Chapter 3-Additional Conferencin g Information Polycom, Inc. 3-31 Encryption Flag Settings To modify the Encryption flags: 1 Click Setup>System Configuration . The System Flags dialog box opens. 2 Set the FORCE_ENCRYPTION_FOR_UNDEFINE D_PARTICIPANT_ IN_WH EN_AVAILA BLE_MODE flag to YES or NO . 3 If recording will be used in encrypted conferences ...

  • Polycom 3725-74600-004 - page 118

    Polycom® RealPresence Collaboration Ser verVirtual Edition Administrator’ s Guide 3-32 Polycom, Inc. Enabling Encryption in the Profile Encryption for the conference is in the Profile and cannot be changed once the con ference is running. To enable encryption at the conference level: >> In the Conference Profile Properties – Advanced dia ...

  • Polycom 3725-74600-004 - page 119

    Chapter 3-Additional Conferencin g Information Polycom, Inc. 3-33 To enable encryption at the particip ant level: >> In the Participant Properties – Advanced dia lo g b o x, i n t he Encryption list, select one of the following options: Auto , On , or Off . — Auto - The participant inherits the conferen ce/Entry Queue encryption setting. ...

  • Polycom 3725-74600-004 - page 120

    Polycom® RealPresence Collaboration Ser verVirtual Edition Administrator’ s Guide 3-34 Polycom, Inc. The participant encryption status is also indicated i n the Participant Properties – SDP tab, where SRTP indication is listed for each encr ypted channel (for exam ple, audio and video) . An encrypted participant who is unable to join a confe r ...

  • Polycom 3725-74600-004 - page 121

    Chapter 3-Additional Conferencin g Information Polycom, Inc. 3-35 Causes of Packet Loss Network congestion within a LAN or WAN, fa ulty or incorrectly configured network equipment or faulty cabling are among the many cause s of Packet Loss. Effect s of Packet Loss on Conferences Packet Loss affects the quality of: • Video – frozen images, decre ...

  • Polycom 3725-74600-004 - page 122

    Polycom® RealPresence Collaboration Ser verVirtual Edition Administrator’ s Guide 3-36 Polycom, Inc. Monitoring Lost Packet Recovery In the Participant Properties – H.245 tab, LPR activity is displayed in all three panes. ...

  • Polycom 3725-74600-004 - page 123

    Chapter 3-Additional Conferencin g Information Polycom, Inc. 3-37 In the Participant Properties – Channel Status tab, check box indicators show LPR activati on in the local and remote (transmit and receive) channels. ...

  • Polycom 3725-74600-004 - page 124

    Polycom® RealPresence Collaboration Ser verVirtual Edition Administrator’ s Guide 3-38 Polycom, Inc. Lecture Mode (A VC CP Only) Lecture Mode enables all participants to view th e lecturer in full screen while the conference lecturer sees all the other conference particip ants in the selected layout while he/she is speaking. When the number of s ...

  • Polycom 3725-74600-004 - page 125

    Chapter 3-Additional Conferencin g Information Polycom, Inc. 3-39 Selecting a defined partici pant: a Add participants to the conference either from the Address book or by defining new participants. b In the Lecturer field, select the lecturer fr om the list of the defined participants. Automatic selection of the lecturer: — In the Lecturer field ...

  • Polycom 3725-74600-004 - page 126

    Polycom® RealPresence Collaboration Ser verVirtual Edition Administrator’ s Guide 3-40 Polycom, Inc. Enabling the Automatic Switching Automatic switching between participants viewed on the lecturer’s screen is enabled in the conference Profile, or during the on going conference, in the Conference Properties. >> In the Profile Properties ...

  • Polycom 3725-74600-004 - page 127

    Chapter 3-Additional Conferencin g Information Polycom, Inc. 3-41 When one of the participants is talking, the automatic switching is suspended, showing the current speaker, and it is resumed when the lecturer resumes talking. If the lecturer is disconnected during an Ongoing Conference, the conference resume s standard conferencing. Forcing is ena ...

  • Polycom 3725-74600-004 - page 128

    Polycom® RealPresence Collaboration Ser verVirtual Edition Administrator’ s Guide 3-42 Polycom, Inc. • Enable or disable th e Lecturer View Switching between participants displayed on the lecturer monitor by selecting or clearing the Lect urer View Switching check box. • Change the video layout for the lectur er by selecting a nother video l ...

  • Polycom 3725-74600-004 - page 129

    Chapter 3-Additional Conferencin g Information Polycom, Inc. 3-43 Muting Particip ants Except the Lecturer (A VC CP Only) When the Mute Partic ipants Except Lecturer option in the Conference Profile is enable d , the audio of all participants in the conference exce pt for the lecturer can be automatically muted upon connection to the conference. Th ...

  • Polycom 3725-74600-004 - page 130

    Polycom® RealPresence Collaboration Ser verVirtual Edition Administrator’ s Guide 3-44 Polycom, Inc. Enabling the Mute Participant s Except Lecturer Option The Mute Participants Except Lecturer option is enabled or disabled (default) in the Conference Profile or in an ongoing conference in the Profile Properties - Audio Settings tab. When the Mu ...

  • Polycom 3725-74600-004 - page 131

    Chapter 3-Additional Conferencin g Information Polycom, Inc. 3-45 Audio Algorithm Support The Collaboratio n Server supports the f ollowing audio al gorithms in AVC conferences: G.711, G. 719, G.722, G.722.1, G.722.1C, G.729A, G.723.1, Polycom Si ren 7 (in mono), Siren14, Siren 22 (in mono or stereo) and SirenLPR. Polycom’s proprietary Siren 22 a ...

  • Polycom 3725-74600-004 - page 132

    Polycom® RealPresence Collaboration Ser verVirtual Edition Administrator’ s Guide 3-46 Polycom, Inc. Stereo The Siren 22Stereo, G.719Stereo and Siren LPR audio algorithms are supported at the following bit rates. G .719_64 k 384 G .719_48 k G .719_32 k G .728 1 6K G .719_64 k 384 SirenLPR_48k 256 Siren22_48K G .719_48 k G .7221C_4 8k Siren14_48k ...

  • Polycom 3725-74600-004 - page 133

    Chapter 3-Additional Conferencin g Information Polycom, Inc. 3-47 Monitoring Particip ant Audio Properties The audio algorithm used by the participant’s endpoint can be verifi ed in the Participant Properties - Channel Status dialog box. To view the participant ’s prop erties during a conference: 1 In the Participants list, right click th e des ...

  • Polycom 3725-74600-004 - page 134

    Polycom® RealPresence Collaboration Ser verVirtual Edition Administrator’ s Guide 3-48 Polycom, Inc. ...

  • Polycom 3725-74600-004 - page 135

    Chapter 3-Additional Conferencin g Information Polycom, Inc. 3-49 Permanent Conference A Permanent Conference is any ongoing conference with no pre -determined End Time continuing until it is terminated by an administrator, operator or chairperson. Guidelines • Auto Terminate is disabled in Permanent Conferences . • If participants disconnect f ...

  • Polycom 3725-74600-004 - page 136

    Polycom® RealPresence Collaboration Ser verVirtual Edition Administrator’ s Guide 3-50 Polycom, Inc. ...

  • Polycom 3725-74600-004 - page 137

    Polycom, Inc. 4-1 4 V ideo Protocols and Resolution Configuration for CP Conferencing V ideo Resolutions in A VC-based CP Conferencing The Polycom ® RealPresence ® Collaboration Server always attempts to connect to endpoints at the highest line rate defined for the conf erence. If the connectio n cannot be established using the conference line ra ...

  • Polycom 3725-74600-004 - page 138

    RealPresence Collaboratio n Server Virtual Edition Administrator’s Guide 4-2 Polycom, Inc. • In panoramic Video Layouts : — SD : Participants that send CIF also receive CIF. — HD : the Collaboration Server transmits HD and receives SD or lower resolut ions, the Collaboration Server scales images from SD to HD resolution. H.264 High Profile ...

  • Polycom 3725-74600-004 - page 139

    Chapter 4-Vide o Protocols and Resolution Configuration for CP Conferencing Polycom, Inc. 4-3 The Collaboration Server Web Cl ient supports monitoring of H.263 4CIF information. The H.245 or SDP tab includes the additional information. The creation of a new H.263 4CIF slide is suppo rted in the IVR Service in addition to the current H.263 IVR slide ...

  • Polycom 3725-74600-004 - page 140

    RealPresence Collaboratio n Server Virtual Edition Administrator’s Guide 4-4 Polycom, Inc. • Video Quality Optimized Video is optimized through higher resolution connections at lower li ne rates increasing the resource us age at lower li ne rates. Th is may decrease the number of participant connections. Video Resource Usage Video resource usag ...

  • Polycom 3725-74600-004 - page 141

    Chapter 4-Vide o Protocols and Resolution Configuration for CP Conferencing Polycom, Inc. 4-5 Figure 4-2 Resolution usage for H.264 High Profile and H.264 Base Profile at various line rates when Resolution Configuration is set to Video Quality Optimized ...

  • Polycom 3725-74600-004 - page 142

    RealPresence Collaboratio n Server Virtual Edition Administrator’s Guide 4-6 Polycom, Inc. Figure 4-3 Resolution usage for H.264 High Profile and H.264 Base Profile at various line rates when Resolution Configuratio n is set to Resource Optimized Default Minimum Threshold Line Rates and Resour ce Usage Summary The following Table summarizes the D ...

  • Polycom 3725-74600-004 - page 143

    Chapter 4-Vide o Protocols and Resolution Configuration for CP Conferencing Polycom, Inc. 4-7 T ab le 4-2 Default Minimum Threshold Line Rate s and Video Resource Usage Resolution Profile Optimization Mode Balanced Re source Vide o Quality HD720p30 Default kbps High 832 1920 512 Base 1024 1920 832 Resources 2 2 2 SD 30 Default kbps High 256 384 256 ...

  • Polycom 3725-74600-004 - page 144

    RealPresence Collaboratio n Server Virtual Edition Administrator’s Guide 4-8 Polycom, Inc. Resolution Configurati on for CP Conferences The Resolution Configuration dialog box enables Collaborat ion Server administrators to override the default video resolution decision ma trix, effectively creating their own decision matrix. The minimum threshol ...

  • Polycom 3725-74600-004 - page 145

    Chapter 4-Vide o Protocols and Resolution Configuration for CP Conferencing Polycom, Inc. 4-9 The Detailed Con figuration pane can also be opened by clicking the Manual radio button in the Resolution Configuration pane. Resolution Configuration - Basic The Resolution Configuration -Basic dialog box contains the following panes: • Max CP Resolutio ...

  • Polycom 3725-74600-004 - page 146

    RealPresence Collaboratio n Server Virtual Edition Administrator’s Guide 4-10 Polycom, Inc. Limiting Maximum Reso lution Before a selection is made in this pane, the Maximum CP Resolution of the system is determined by the MAX_CP_RESOLUTION System Flag . Resolution Configuration - D et ailed H.264 High Profile allows higher qualit y video to be t ...

  • Polycom 3725-74600-004 - page 147

    Chapter 4-Vide o Protocols and Resolution Configuration for CP Conferencing Polycom, Inc. 4-11 • High Profil e - Endpoints that support H.264 High Profile connect at these minimum threshold bit rates . Although the default minimum threshold bit rates provide a cceptable video quality, the use of higher bit rates usually result s in better video q ...

  • Polycom 3725-74600-004 - page 148

    RealPresence Collaboratio n Server Virtual Edition Administrator’s Guide 4-12 Polycom, Inc. Flag Settings Setting the Maximum CP R esolution for Co nferencing The MA X_CP_RESOLUTION flag value is applied to the system during First-time Power-up and after a system upgrade. The default value is HD72 0p30 . All subsequent changes to the Maximum CP R ...

  • Polycom 3725-74600-004 - page 149

    Chapter 4-Vide o Protocols and Resolution Configuration for CP Conferencing Polycom, Inc. 4-13 Additional V ideo Resolutions The following higher v ideo quality res olutions are avai lable: • CIF 352 x 288 pixels at 50 fps. • WCIF 512 x 288 pixels at 50 fps. • WSD 848 x 480 pixels at 50 fps. • W4CIF 1024 x 576 pixels at 30 fps. • HD 720p ...

  • Polycom 3725-74600-004 - page 150

    RealPresence Collaboratio n Server Virtual Edition Administrator’s Guide 4-14 Polycom, Inc. • HD720p30 res olution is supported at bit rates greater than 60 0 kbps. The follow ing table summarizes the resolutions support ed at the various bit rates. * Dependant on the PC’s capability • System Resource usage is the same as for the H.264 prot ...

  • Polycom 3725-74600-004 - page 151

    Chapter 4-Vide o Protocols and Resolution Configuration for CP Conferencing Polycom, Inc. 4-15 Particip ant Settings When defining a new participant or modi fying an existing participant, select SIP as the participant’s networking environment Type in the New Participant or Participant Properti es - General tab . The participants Video Protocol in ...

  • Polycom 3725-74600-004 - page 152

    RealPresence Collaboratio n Server Virtual Edition Administrator’s Guide 4-16 Polycom, Inc. Monitoring RTV RTV information appears in all three panes of the Participant Properties - SDP tab. Controlling Resource Allocations fo r L ync Clients Using RTV V ideo Protocol The number of resources used by the system to connect a Lync client with RTV is ...

  • Polycom 3725-74600-004 - page 153

    Chapter 4-Vide o Protocols and Resolution Configuration for CP Conferencing Polycom, Inc. 4-17 The following table summarizes the Collaborat ion Server resources allocated to a Lync Client based on the MAX_RTV_RESOLUTION flag setting, the connection line rate and the video resolution. T ab le 4-5 Selected video resolution based on fl ag setting and ...

  • Polycom 3725-74600-004 - page 154

    RealPresence Collaboratio n Server Virtual Edition Administrator’s Guide 4-18 Polycom, Inc. The following table describes the number of allocated video resources for each video resolution when using the RTV protocol. Threshold HD Flag Settings us ing the RTV Video Protocol The system flag MAX_ALLOWED_RTV_HD_F RAME_RATE defines the threshold Frame ...

  • Polycom 3725-74600-004 - page 155

    Polycom, Inc. 5-1 5 Cascading Conferences Cascading enables ad ministrators to connect one confer ence directly to one or several conferences, depending on the topology, creating one large confer ence. The conferences can run on the same MCU or different MCUs. There are many reasons for cascading conferences, the most common are: • Connecting two ...

  • Polycom 3725-74600-004 - page 156

    Polycom® RealPresence Collaboration ServerVirtua l Edition Administr ator’s Guide 5-2 Polycom, Inc. Figure 5-1 Video Layouts in Cascaded Conferences Guidelines To ensure that conferences can be cascaded and video can be viewed in all conferences the following gui delines are recommended: • The same version installed on all MCUs participa ting ...

  • Polycom 3725-74600-004 - page 157

    Chapter 5-Cascading Conferences Polycom, Inc. 5-3 Basic Cascading In this topology, a link is crea ted between tw o conferences, usually running on two different MCUs. The MCUs are u sually installed at differen t locations (s tates/countries) to save long distance charges by connecting each participant to their local MCU, while only the link betwe ...

  • Polycom 3725-74600-004 - page 158

    Polycom® RealPresence Collaboration ServerVirtua l Edition Administr ator’s Guide 5-4 Polycom, Inc. Automatic Identificatio n of the Cascading Link The system automatically identi fies that the dial in participant is an MCU and creates a Cascading Link and dis plays the link icon for the participa nt ( ). The master-slave relationship is randoml ...

  • Polycom 3725-74600-004 - page 159

    Polycom, Inc. 6-1 6 Meeting Rooms A Meeting Room is a conference saved on the MCU in passive mode, wi thout using any of the system resources. A Meeting Room is auto matica lly activated w hen the first part icipant dials into it. Meeting Rooms can be activated as many times as required. Once activated, a Meeting Room functions as any ongoing confe ...

  • Polycom 3725-74600-004 - page 160

    Polycom® RealPresence Collaboration Ser verVirtual Edition Administrator’ s Guide 6-2 Polycom, Inc. Meeting Rooms List Meeting Rooms are listed in the Meeting Room list pane. To list Meeting Rooms: >> In the RealPresence Collaborat ion Server Management pane, in the Frequently Used list, click the Meeting Rooms button . The Meeting Rooms L ...

  • Polycom 3725-74600-004 - page 161

    Chapter 6-Meeting Rooms Polycom, Inc. 6-3 ID Displays the Meeting Room ID. This number mu st be communicated to H.323 conference participants to enable them to dial in. Duration Displays the duration of the Meeting Room in hours using the format HH:MM (default 01:00). Conferen ce Password The password to be used by particip ants to access the Meeti ...

  • Polycom 3725-74600-004 - page 162

    Polycom® RealPresence Collaboration Ser verVirtual Edition Administrator’ s Guide 6-4 Polycom, Inc. Meeting Room T oolba r & Right-click Menu The Meeting Room toolbar and right-click menus provide the following functionality: Creating a New Meeting Room To create a new meeting room: >> In the Meeting Rooms pane, click the New Meet ing ...

  • Polycom 3725-74600-004 - page 163

    Chapter 6-Meeting Rooms Polycom, Inc. 6-5 Microsoft Lync users can connect a Collaborat ion Server Meeting Room to a co nference running on the Microsoft A/V MCU. This allo ws Collaboration Server Lync users to connect with a conference in progress on the A/V MCU and be an active participant in the conference. For mo re inform ation, se e " Co ...

  • Polycom 3725-74600-004 - page 164

    Polycom® RealPresence Collaboration Ser verVirtual Edition Administrator’ s Guide 6-6 Polycom, Inc. ...

  • Polycom 3725-74600-004 - page 165

    Polycom, Inc. 7-1 7 Entry Queues, Ad Hoc Conferences and SIP Factories Entry Queues An Entry Queue (EQ) is a special routing lobby to access conferences. Participants connect to a single-dial lobby and are routed to their destination conference accord ing to the Conference ID they enter. The Entry Queue remains in a passive state when there are no ...

  • Polycom 3725-74600-004 - page 166

    Polycom® RealPresence Collaboration Ser verVirtual Edition Administrator’ s Guide 7-2 Polycom, Inc. Default Entry Queue properties The system is shipped with a defaul t Entry Queue whose properties are: Ta b l e 7 - 1 Default Entry Queue Properties Parameter Va l u e Display Name DefaultEQ The user can cha nge the name if required. Routing Name ...

  • Polycom 3725-74600-004 - page 167

    Chapter 7-Entry Queues, Ad Hoc Confer ences and SIP Factories Polycom, Inc. 7-3 Defining a New Entry Queue You can modify the properties of the defa ult Entry Queue and de fine additional Entry Queues to suit different conferencing requirements. To define a new Entry Queue: 1 In the RealPresence Collaboration Server Management - Rarely Use d pane, ...

  • Polycom 3725-74600-004 - page 168

    Polycom® RealPresence Collaboration Ser verVirtual Edition Administrator’ s Guide 7-4 Polycom, Inc. 2 In the Entry Queues list pane, click the New Entry Qu eue button. The New Entry Queue dialog box opens. 3 Define the following par ameters: T able 7-2: Entry Queue Definitions Parameters Option De scription Display Name The Display Name is th e ...

  • Polycom 3725-74600-004 - page 169

    Chapter 7-Entry Queues, Ad Hoc Confer ences and SIP Factories Polycom, Inc. 7-5 4 Click OK . The new Entry Q ueue is added to the Ent ry Queues list. Routing Name Enter a name using ASCII text only . If no Routing Name is entered, the system automatically assi gns a new name as follows: • If an all ASCII text is entered in Display Name , it is us ...

  • Polycom 3725-74600-004 - page 170

    Polycom® RealPresence Collaboration Ser verVirtual Edition Administrator’ s Guide 7-6 Polycom, Inc. Listing Entry Queues To view the list of Entry Queues: >> In the RealPresence Collaboration Server Management - Rarely Used pane, cl ick Entry Queues . The Entry Queues are listed in th e Entry Queues pane. You can double-click an Entry Qu e ...

  • Polycom 3725-74600-004 - page 171

    Chapter 7-Entry Queues, Ad Hoc Confer ences and SIP Factories Polycom, Inc. 7-7 To designate an Entry Queue as Transit Entry Queue: 1 In the Collaboration Server Management - Rarely Use d pane, cl ick Entry Queues . 2 In the Entry Queues list, right-cli ck the Entry Queue entry and then click Set Transit Entry Queue . The Entry Queue selected as Tr ...

  • Polycom 3725-74600-004 - page 172

    Polycom® RealPresence Collaboration Ser verVirtual Edition Administrator’ s Guide 7-8 Polycom, Inc. SIP Factories A SIP Factory is a conferencing entity that enables SIP endpoints to create Ad Hoc conferences. The system is shipped with a default SIP Factory, named DefaultFactory. When a SIP endpoint calls the SIP Factory URI, a new conference i ...

  • Polycom 3725-74600-004 - page 173

    Chapter 7-Entry Queues, Ad Hoc Confer ences and SIP Factories Polycom, Inc. 7-9 3 Define the following parameter s: 4 Click OK . The new SIP Factory is added to the list. T able 7-3: New Factory Propertie s Option Description Display Name Enter the SIP Factory name that will be displayed. The Display Name is the conferencin g entity name in native ...

  • Polycom 3725-74600-004 - page 174

    Polycom® RealPresence Collaboration Ser verVirtual Edition Administrator’ s Guide 7-10 Polycom, Inc. SIP Registration & Presence for Entry Queues and SIP Factories Entry Queues and SIP Factories can be registered with SIP servers. This enables Office Communication Server or Lync server client users to s ee the availability status ( Available ...

  • Polycom 3725-74600-004 - page 175

    Chapter 7-Entry Queues, Ad Hoc Confer ences and SIP Factories Polycom, Inc. 7-11 When SIP registration is not enabled in the co nference profile, the Collaboration Server's registering to SIP Servers will each register with an URL derived from its own signaling address. • Failed - Registration with the SIP Server failed. This may be due to i ...

  • Polycom 3725-74600-004 - page 176

    Polycom® RealPresence Collaboration Ser verVirtual Edition Administrator’ s Guide 7-12 Polycom, Inc. ...

  • Polycom 3725-74600-004 - page 177

    Polycom, Inc. 8-1 8 Address Book The Address Book stores information about the people and businesses you communicate with. The Address Book stores, among many other fields, IP addresses, phone numbers and network communication protocols used by the participant’s endpoint. By utilizing the Address Book you can quickl y and efficiently as sign or d ...

  • Polycom 3725-74600-004 - page 178

    Polycom® RealPresence Collaboration Ser verVirtual Edition Administrator’ s Guide 8-2 Polycom, Inc. V iewing the Address Book You can view the participants currently defi ned in the Addres s Book. The first time the Collaboration Server Web Client is accessed, the Address Book pane is displayed. The Address Book contains two panes: • Navigatio ...

  • Polycom 3725-74600-004 - page 179

    Chapter 8-Address Book Polycom, Inc. 8-3 participant links are associated with the same definition of the participant in the All Participants list. If the participant prop erties are changed in one group, they will be changed in all the groups accordingly. Displaying and Hiding the Group Members in the Navigation Pane The currently selected group, ...

  • Polycom 3725-74600-004 - page 180

    Polycom® RealPresence Collaboration Ser verVirtual Edition Administrator’ s Guide 8-4 Polycom, Inc. For information on adding and modifying pa rticipants in the Address Book, see " Managing the Address Book” on page 8-7 . Displaying and Hiding the Address Book The Address Book can be hidden it by clicking the anchor pin ( ) button in the ...

  • Polycom 3725-74600-004 - page 181

    Chapter 8-Address Book Polycom, Inc. 8-5 3 Click and hold the left mouse button and drag the selection to the Participants pane of the conference. The participants are added to the co nference. Adding a Group from the Ad dress Book to Conferences You can add a group of participants to a ne w conference, ongoing confe rences, or to Conference Templa ...

  • Polycom 3725-74600-004 - page 182

    Polycom® RealPresence Collaboration Ser verVirtual Edition Administrator’ s Guide 8-6 Polycom, Inc. Particip ant Group s A group is a predefined collection of participan ts. A group provides an easy way to manage clusters of participants that are in the same organizational structure and to connect a combination of endpoints to a conference. For ...

  • Polycom 3725-74600-004 - page 183

    Chapter 8-Address Book Polycom, Inc. 8-7 Additionally, you can drag a group from one location in the Address Book to another location, moving the group and all its member s, including sub-g roups , to its new location using the drag-and-drop operation. Moving a group to a new location can be done in the navigation pane or the list pane. To drag a g ...

  • Polycom 3725-74600-004 - page 184

    Polycom® RealPresence Collaboration Ser verVirtual Edition Administrator’ s Guide 8-8 Polycom, Inc. Adding a New p articip ant to the Address Book Direc tly You can add a new participant to the “Main” group or to a group in the Address Book . Additionally, you can add a participant from a new conference, ongoing conference, or Conference Tem ...

  • Polycom 3725-74600-004 - page 185

    Chapter 8-Address Book Polycom, Inc. 8-9 3 Define the following fields: T a ble 8-3 New Participant – General Properties Field Description Name Enter the name of the participant or the endpoint as it will be displayed in the Collabora tion Server Web Client. The Name field can b e modified u sing Unicode encodin g. • English tex t uses ASCII en ...

  • Polycom 3725-74600-004 - page 186

    Polycom® RealPresence Collaboration Ser verVirtual Edition Administrator’ s Guide 8-10 Polycom, Inc. Alias Name/T ype (H.323 Only ) If you are using the endpoint’s alias and not the IP a ddress, first select the type of alias and then enter the endpoint’s alias: • H.323 ID (alphanumeric ID) • E.164 (digits 0-9, * and #) • Email ID (ema ...

  • Polycom 3725-74600-004 - page 187

    Chapter 8-Address Book Polycom, Inc. 8-11 4 Usually, additional definitio ns are not required and you can use the system defaults for the remaining parameters. In such a case, click OK . To modify th e default s ettings for adv anced parameters, click the Advanced tab. Extension/Identifier Str i n g Dial-out participant s that connect to an externa ...

  • Polycom 3725-74600-004 - page 188

    Polycom® RealPresence Collaboration Ser verVirtual Edition Administrator’ s Guide 8-12 Polycom, Inc. 5 Define the fol lowing Advanced parame ters: T able 8-4 New Participant – Advanced Prop erties Field Description Video B it Rate / Auto The Auto check box is automatically se lected to use the Line Rate defined for the conference. Note: This c ...

  • Polycom 3725-74600-004 - page 189

    Chapter 8-Address Book Polycom, Inc. 8-13 6 To add general information about the participant, such as e-mail, company name, and so on, click the Information tab and type the necessary details in the Info 1-4 fields. Text in the info fields can be added in Unicode format (length: 31 chara cters). 7 Click OK . The new participant is added to the sele ...

  • Polycom 3725-74600-004 - page 190

    Polycom® RealPresence Collaboration Ser verVirtual Edition Administrator’ s Guide 8-14 Polycom, Inc. • In order for the MCU to ignore the IP of SIP participants, the following requirements must be met: — A SIP proxy must be defined. — The SIP address must be defined. • If a SIP proxy is defined but is not connected , the MCU will fail to ...

  • Polycom 3725-74600-004 - page 191

    Chapter 8-Address Book Polycom, Inc. 8-15 Modifying Particip ants in the Address Book When required, you can modify the participant’s properties. To modify participant proper ties in the Address Book: 1 In the Address Book - Naviga tion pane, select the group to where the participant to modify i s listed . 2 In the Address Book - List pane, doubl ...

  • Polycom 3725-74600-004 - page 192

    Polycom® RealPresence Collaboration Ser verVirtual Edition Administrator’ s Guide 8-16 Polycom, Inc. a When the participant belongs to only one group: click Yes to permanently delete the participant from the address book. b When the participant belongs to multiple groups , a message is displayed requesting whether to delete the participant from ...

  • Polycom 3725-74600-004 - page 193

    Chapter 8-Address Book Polycom, Inc. 8-17 4 In the Address Book navigation pane, navigate and select the group in which you want to paste the partic ipant. 5 Right-click the selected group and click one of the following Paste functions from the drop-down menu: To drag a participant from an address book group to another group: 1 Select the participa ...

  • Polycom 3725-74600-004 - page 194

    Polycom® RealPresence Collaboration Ser verVirtual Edition Administrator’ s Guide 8-18 Polycom, Inc. Filtering the Address Book The entries in an address book group can be fi ltered to display o nly the en tries (pa rticipants or groups) that meet criteria that you spec ify and hides entries that you do not want displayed. It enables you to sele ...

  • Polycom 3725-74600-004 - page 195

    Chapter 8-Address Book Polycom, Inc. 8-19 Example: If the user selects 1 72.21.41.104 as the matching pattern, the filtered group in the Address Book is displayed as follows : Filtering Address Book Da t a Using a Custom Pattern To filter th e data in an address bo ok group: 1 In the Address Book - Naviga tion pane, select the group to filter. 2 In ...

  • Polycom 3725-74600-004 - page 196

    Polycom® RealPresence Collaboration Ser verVirtual Edition Administrator’ s Guide 8-20 Polycom, Inc. 4 In the Condition - Column text match es field, enter the filtering pattern. For example, to list only endpoin ts that in clude the numerals 41 in their name, enter 41. 5 Optional. Click the Add Condition button to define additional filtering pa ...

  • Polycom 3725-74600-004 - page 197

    Chapter 8-Address Book Polycom, Inc. 8-21 Obt aining the Display Name from the Address Book The MCU can be configured to replace the name of the dial-in particip ant as defined in the endpoint (site name) with the name define d in the Address Book. In this process, the system retr ieves the data (name, alias, number or IP address) of the dial- in p ...

  • Polycom 3725-74600-004 - page 198

    Polycom® RealPresence Collaboration Ser verVirtual Edition Administrator’ s Guide 8-22 Polycom, Inc. Importing and Exporting Address Books Address Books are proprietary Polycom data files that can only be distributed among Collaboration Server units. The Address Books are exported in XML format, which are editable offline. If no name is assigned ...

  • Polycom 3725-74600-004 - page 199

    Chapter 8-Address Book Polycom, Inc. 8-23 4 Click Open . You will retu rn to the Import File dialog box. 5 Click OK . The Address Book is imported and a confirmation mess age is displayed at the end of the process. 6 Click Cl ose. Integrating the Global Addre ss Book (GAB) of Polycom RealPresence Resource Ma nager (XMA) or Polycom CMA™ with the C ...

  • Polycom 3725-74600-004 - page 200

    Polycom® RealPresence Collaboration Ser verVirtual Edition Administrator’ s Guide 8-24 Polycom, Inc. Collaboration Server Side 1 On the Colla borati on Serv er menu, click Setup > System Configu ration . The System Flags - MCMS_PARAMETERS_USER dialog box opens. 2 Modify the values of the following flags: For more information, see " Modif ...

  • Polycom 3725-74600-004 - page 201

    Polycom, Inc. 9-1 9 Operator Assist ance & Particip ant Move Users (operators) assistance to participants is available when: • Participants have requested individual help (using *0 DTMF code) during the conference. • Participants have requested help for the c onference (using 00 DTMF code) during the conference. • Participants have proble ...

  • Polycom 3725-74600-004 - page 202

    Polycom® RealPresence Collaboration Ser verVirtual Edition Administrator’ s Guide 9-2 Polycom, Inc. • The operator can move one or several partic ipants from an ongoing conference to the Operator conference for a private conversation. • The operator can move participants be tween ongoing Continuous Presence conferences. Operator Conference G ...

  • Polycom 3725-74600-004 - page 203

    Chapter 9-Operator Assistanc e & Participant Move Polycom, Inc. 9-3 Defining the Compon ent s En abling Operator Assistance To enable operator assistance for conferences, the following conferencing entities must be adjusted or created: • IVR Service (Entry Queue and Conference) in which Operator Assistance options are enabled. • A Conferenc ...

  • Polycom 3725-74600-004 - page 204

    Polycom® RealPresence Collaboration Ser verVirtual Edition Administrator’ s Guide 9-4 Polycom, Inc. password request for Dial-in and Dial-out participant connections. For more information, see Table 16-5, “New Conference IVR Se rvice Properties - Conference Passwor d Parameters,” on page 16-10 . 10 Select the various audio messages that wi l ...

  • Polycom 3725-74600-004 - page 205

    Chapter 9-Operator Assistanc e & Participant Move Polycom, Inc. 9-5 The Operator Assistance dialog box opens. 18 Select Enable Operator Assistance to en able operator as sistance when the pa rticipant requires or requests help during the connect ion process to the conference or during the conference. 19 In the Operator Assistance Indication Mes ...

  • Polycom 3725-74600-004 - page 206

    Polycom® RealPresence Collaboration Ser verVirtual Edition Administrator’ s Guide 9-6 Polycom, Inc. 9 Click the Video Services tab. The New Entry Queue IVR Service - Video Service s dialog box opens. 10 In the Video Welcome Slide list, select the video slide that will be displayed to participants connecting to the Entry Queue. Th e slide list in ...

  • Polycom 3725-74600-004 - page 207

    Chapter 9-Operator Assistanc e & Participant Move Polycom, Inc. 9-7 2 In the Conference Profiles pane, click the New Profi le button. The New Profile – General dialog box opens. 3 Define the Profile name and, if requ ired, the Profile general parameters. For more details, see Table 2-10, “ New AVC CP Profile - General Parameters,” on page ...

  • Polycom 3725-74600-004 - page 208

    Polycom® RealPresence Collaboration Ser verVirtual Edition Administrator’ s Guide 9-8 Polycom, Inc. 6 Define the Profile Advanced parameters. Note that when Operator Conference is selected, the Auto Terminate selection is automatically cleared and disabled and the Operator conference cannot automatically end unless it i s terminated by the Colla ...

  • Polycom 3725-74600-004 - page 209

    Chapter 9-Operator Assistanc e & Participant Move Polycom, Inc. 9-9 3 Define the following parameter s: 4 Click th e Particip ants tab. The New Conference - Participants dialog box opens. You must define or add the Operator pa rticipant to the Operator conference. This participant must be defined a s a dial-out participant. Define the parameter ...

  • Polycom 3725-74600-004 - page 210

    Polycom® RealPresence Collaboration Ser verVirtual Edition Administrator’ s Guide 9-10 Polycom, Inc. For more details, see the Polycom® RealPresence Collabor ation Server Virtual Edition Getting Started Guide , " Participants Tab” on p age 3-17 . 5 Optional . Click the Information tab . The Information tab opens. 6 Enter the required inf ...

  • Polycom 3725-74600-004 - page 211

    Chapter 9-Operator Assistanc e & Participant Move Polycom, Inc. 9-11 St arting an Operator Co nference from a T emplate An ongoing Operator conference can be starte d from an Oper ator Template saved in the Conference Templates list. To start an o ngoing Oper ator confer ence from an Ope rator Templ ate: 1 In the Conference Templates list, sele ...

  • Polycom 3725-74600-004 - page 212

    Polycom® RealPresence Collaboration Ser verVirtual Edition Administrator’ s Guide 9-12 Polycom, Inc. Monitoring Operator Conferences an d Particip ants Requiring Assist ance Operator conferences are monitored in the same way as standard ongoing conferences. Each Operator conference includes at least one participant - the Operator. You can view t ...

  • Polycom 3725-74600-004 - page 213

    Chapter 9-Operator Assistanc e & Participant Move Polycom, Inc. 9-13 The following icons and statuses are displayed in the Participant Status column: When the Operator moves the participant to the Operator conference for individual as sistance the participant St atus indications are clea red. Particip ant Alerts List The Participant Alerts list ...

  • Polycom 3725-74600-004 - page 214

    Polycom® RealPresence Collaboration Ser verVirtual Edition Administrator’ s Guide 9-14 Polycom, Inc. If more than one Collaboration Server is monitored in the RMX Manager , the Audible Alarm must be enabled separately for each Collaborat ion Server installed in the site/configuration. A different *.wav file can be selected for each MCU. When mul ...

  • Polycom 3725-74600-004 - page 215

    Chapter 9-Operator Assistanc e & Participant Move Polycom, Inc. 9-15 • When moving dial-out participants who ar e disconnected to another conference, the system automatically dials out to connect them to the destination conference. • Cascaded links cannot be moved between conferences. • Participants cannot be moved to a conference if the ...

  • Polycom 3725-74600-004 - page 216

    Polycom® RealPresence Collaboration Ser verVirtual Edition Administrator’ s Guide 9-16 Polycom, Inc. When selected, the Move to Conference dialog box opens, letting you select the name of the destination conference. — Back to Home Conference - if the participant was moved to another conference or to the Operator conference , this options moves ...

  • Polycom 3725-74600-004 - page 217

    Polycom, Inc. 10-1 10 Conference T emplates Conference Templates enable administrators and operators to cre ate, save, schedule and activate identical conferences. A Conference Template : • Saves the conference Profile. • Saves all partici pant parameters including th eir Personal Layout and Video Forcing settings. Guidelines • The maximum nu ...

  • Polycom 3725-74600-004 - page 218

    Polycom® RealPresence Collaboration Ser verVirtual Edition Administrator’ s Guide 10-2 Polycom, Inc. Using Conference T emplates The Conference Templates list is initially disp layed as a clos ed tab in the Collaboration Server Web Client main window. The number of saved Conference Templates is indicated on the tab. Clicking the tab opens the Co ...

  • Polycom 3725-74600-004 - page 219

    Chapter 10-Conference T emplates Polycom, Inc. 10-3 The Conferences List toolbar includes the following button: S tart Conference from T emplate S tarts an ongoing conference from the Conferen ce T emplate that has an identical name, ID parameters and participants as the template. Schedule Reservati on from T emplate Creates a conference Reservatio ...

  • Polycom 3725-74600-004 - page 220

    Polycom® RealPresence Collaboration Ser verVirtual Edition Administrator’ s Guide 10-4 Polycom, Inc. Creating a New Conference T emplate There are two methods to create a Conference Template : • From scratch - defining the conference parameters and participants • Saving an ongoing conference as Template Creating a new Conference T emplate fr ...

  • Polycom 3725-74600-004 - page 221

    Chapter 10-Conference T emplates Polycom, Inc. 10-5 The New Template – Participants dialog box opens. The fields of the New Template – Participants dialog box are the same as those of the Ne w Conference – Participant dialog box. For a full description of these fields see the Polycom® RealPresence Collaboration Server Virtual Edition Getting ...

  • Polycom 3725-74600-004 - page 222

    Polycom® RealPresence Collaboration Ser verVirtual Edition Administrator’ s Guide 10-6 Polycom, Inc. For a full description of th e General tab fields see " Adding a New participant to the Address Book Directly” on page 8-8 . 8 Modify the fields of the General tab. 9 Click the Advanced tab. The New Participant – Advanced tab opens. For ...

  • Polycom 3725-74600-004 - page 223

    Chapter 10-Conference T emplates Polycom, Inc. 10-7 The Media Sources tab enables you to set up and save Personal Layout and Video Forcing settings for each participant. For a full description of Personal Layout and Video Forcing settings see the Polycom® RealPresence Collaboration Server Virtua l Edition Getting Started Guide, " Changing the ...

  • Polycom 3725-74600-004 - page 224

    Polycom® RealPresence Collaboration Ser verVirtual Edition Administrator’ s Guide 10-8 Polycom, Inc. The New Conference Templa te – Information tab opens. For a full description of the Information fields see the Polycom® RealPresence Collaboration Server Virtual Edition Getting Star ted Guide, “Information Tab” on page 20 . 16 Click the O ...

  • Polycom 3725-74600-004 - page 225

    Chapter 10-Conference T emplates Polycom, Inc. 10-9 The conference is saved to a template whose name is taken from th e ongoing conference Display Name (t he Login name of the Collaboration Server User ). The Template is displayed with the Operator Conference ico n. S t arting an Ongoing Conference From a T emplate An ongoing conference can be star ...

  • Polycom 3725-74600-004 - page 226

    Polycom® RealPresence Collaboration Ser verVirtual Edition Administrator’ s Guide 10-10 Polycom, Inc. St arting an Operator Conference fr om a T emplate (A VC Conferencing) An ongoing Operator conference can be star te d from an Operator Template saved in the Conference Templates list. To start an o ngoing Operat or conferen ce from an Opera tor ...

  • Polycom 3725-74600-004 - page 227

    Chapter 10-Conference T emplates Polycom, Inc. 10-11 2 Click th e Delete Conference Template () button. or Right-click and sel ect Delete Conference Template . A confirmation dialog box is displayed . 3 Click th e OK button to delete the Conference Template(s) . Exporting and Importing Conference T emplates Conference Templates can be exported fr o ...

  • Polycom 3725-74600-004 - page 228

    Polycom® RealPresence Collaboration Ser verVirtual Edition Administrator’ s Guide 10-12 Polycom, Inc. Exporting All Conference T emplates from an MCU To export all Conference Templates from an MCU: 1 In the Collaboration Server Web Client main window, click the Conference Templates tab. The Conference Templates list pane is displayed. 2 Click th ...

  • Polycom 3725-74600-004 - page 229

    Chapter 10-Conference T emplates Polycom, Inc. 10-13 3 In the Export Path field, type the path name to the location where you want to save the exported file or click Browse to sel ect the desired path. 4 Optional. Clear the Export includes confer ence profiles check box when you only want to export Conference Templates . When this check box is clea ...

  • Polycom 3725-74600-004 - page 230

    Polycom® RealPresence Collaboration Ser verVirtual Edition Administrator’ s Guide 10-14 Polycom, Inc. The Conference Templates - Export dialog box is displayed. 3 In the Export Path field, type the pat h name to the location where you want to save the exported file or click Browse to select the desired path. 4 Optional. Clear the Export includes ...

  • Polycom 3725-74600-004 - page 231

    Chapter 10-Conference T emplates Polycom, Inc. 10-15 2 Click th e Import Conference Templates button or right-click the Conference Templates pane, and then click I mport Conference Templates. The Conference Templates - Import dialog box is displayed. 3 Optional. Clear the Import includes conference profiles check box when you only want to import Co ...

  • Polycom 3725-74600-004 - page 232

    Polycom® RealPresence Collaboration Ser verVirtual Edition Administrator’ s Guide 10-16 Polycom, Inc. — An associated Conference Profile is not defined in the Conference Profiles li st When one or more Conference Templates ar e not imported, a Message Alert window is displayed with the templates that were not imp orted. 6 Click Cancel to exit ...

  • Polycom 3725-74600-004 - page 233

    Polycom, Inc. 11-1 11 Polycom Conferencing for Microsof t Outlook® Polycom Conferencing for Microsoft Outlook is an add-in that enables users to easily organize and invite attendees to Video Enabled meetings via Microsoft Outlook ® . Polycom Conferencing for Microsoft Outlook is implemented by installing the Polycom Conferencing Add-in for Micros ...

  • Polycom 3725-74600-004 - page 234

    Polycom® RealPresence Collaboration ServerVirtua l Edition Administr ator’s Guide 11-2 Polycom, Inc. A Gathering Slide is displayed to connected particip ants until the conference starts. The Gathering Slide displays live video along with information taken from the meeting invitation such as the subject, meeting organizer, duration, di al-in num ...

  • Polycom 3725-74600-004 - page 235

    Chapter 1 1-Polycom Conferencing for Microsof t Outlook® Polycom, Inc. 11-3 There are three options that can be used to configure the Exchange Integration Configur ation . The option you choose will depend on the configuration of the mailbox in the Exchange Server and the configuratio n of the Exchange Server itself . — Option 1 - Use this optio ...

  • Polycom 3725-74600-004 - page 236

    Polycom® RealPresence Collaboration ServerVirtua l Edition Administr ator’s Guide 11-4 Polycom, Inc. b Click the OK button. User Name Enter the Use r Name of the Collaboration Server, a s registered in the Microsoft Exchange Server , that the Collaboratio n Server uses to login to its e-ma il account. Field length: Up to 80 characters. Password ...

  • Polycom 3725-74600-004 - page 237

    Chapter 1 1-Polycom Conferencing for Microsof t Outlook® Polycom, Inc. 11-5 Option 2 - Using an alt ernate Primary SMTP Ma ilbox a Define the following fields : Mailbox Properties Different Mailbox Names Additional Required Field Primary SMTP Mailbox Ta b l e 1 1 - 2 Exchange Integration Configuration - Option 2 Field Description Enable Calendarin ...

  • Polycom 3725-74600-004 - page 238

    Polycom® RealPresence Collaboration ServerVirtua l Edition Administr ator’s Guide 11-6 Polycom, Inc. b Click the OK button. Option 3 - Using modi fied Exchange Server setting s a Define the following fields : Exchange Web Services Folder Renamed from EWS to EWD Required Fields Full path to Exchange Server IIS Manager Ta b l e 1 1 - 3 Exchange In ...

  • Polycom 3725-74600-004 - page 239

    Chapter 1 1-Polycom Conferencing for Microsof t Outlook® Polycom, Inc. 11-7 b Click the OK button. If applicable, RS S, VMC , RealPresence DM A sy stem, and calendaring-enabled endpoints are confi gured w ith the Exchange Server Name, User Names and Passwords needed to access their accounts. For more inform ation see th e Polycom Unified Communica ...

  • Polycom 3725-74600-004 - page 240

    Polycom® RealPresence Collaboration ServerVirtua l Edition Administr ator’s Guide 11-8 Polycom, Inc. — International Spanish — Korean — Japanese — Simplified Chinese • Collaboration Server resource management is the responsibility of the system administrator: — Conferences initiated by Polycom Conferen cing for Microsoft Outlook are ...

  • Polycom 3725-74600-004 - page 241

    Chapter 1 1-Polycom Conferencing for Microsof t Outlook® Polycom, Inc. 11-9 Creating and Connecting to a Conference Creating a Conference Meetings are organized using th e Microsoft Outlook client in the normal manner. If the meeting organizer decides that video par t icipants are to be include d in a multipoint video conference, he/she clicks the ...

  • Polycom 3725-74600-004 - page 242

    Polycom® RealPresence Collaboration ServerVirtua l Edition Administr ator’s Guide 11-10 Polycom, Inc. Table 11-4 summarizes the Collaboration Server’s usa ge of Microsoft Outlook data fi elds included in the meeting invitation. Connecting to a Conference Participants can connect to the c onference in the following ways: • Participants with P ...

  • Polycom 3725-74600-004 - page 243

    Chapter 1 1-Polycom Conferencing for Microsof t Outlook® Polycom, Inc. 11-11 When the first participant connects, a conference is created and named according to the information contained in the di al string. Subsequent participants connecting with the same dial string are routed from the Ad Hoc Entry Queue to the conference. After the conference h ...

  • Polycom 3725-74600-004 - page 244

    Polycom® RealPresence Collaboration ServerVirtua l Edition Administr ator’s Guide 11-12 Polycom, Inc. ...

  • Polycom 3725-74600-004 - page 245

    Polycom, Inc. 12-1 12 Conference and Particip ant Monitoring You can monitor ongoing conferences and perf orm various operations while conferences are running. Three levels of monitoring are available with the Collaboration Server: • General Monitoring - You can monitor the general stat us of all ongoing conferences and their participants in the ...

  • Polycom 3725-74600-004 - page 246

    Polycom® RealPresence Collaboration Ser verVirtual Edition Administrator’ s Guide 12-2 Polycom, Inc. General Monitoring Users can monitor a conference or keep tr ac k of its particiRealPresence Collabora tion Serverpants and progress. For more information, see Polycom® RealPresence Collabor ation Server Virtual Edition Gettin g Started Guide , ...

  • Polycom 3725-74600-004 - page 247

    Chapter 12-Conference and Participant Monitoring Polycom, Inc. 12-3 The Conference Properties - General dialog box with the General tab opens. The following information is display ed in the General tab: Viewing Permissi ons Chairperson Administrator Operato r Ta b General    T a ble 12-1 Conference Properties - General Field Description Di ...

  • Polycom 3725-74600-004 - page 248

    Polycom® RealPresence Collaboration Ser verVirtual Edition Administrator’ s Guide 12-4 Polycom, Inc. 2 Click the Advanced tab. The Conference Properties - Advanced dialog box opens. Conference Password A numeric password for particip ants to access the conference. Chairperson Password A numeric password used by particip a nts to identify themsel ...

  • Polycom 3725-74600-004 - page 249

    Chapter 12-Conference and Participant Monitoring Polycom, Inc. 12-5 3 The following i nformation is displayed i n the Advanced tab: 4 Click th e Video Qual ity tab. The Conference Properti es - Video Qu ality dialog box opens. T a ble 12-2 Conference Properties - Advanced Paramete rs Field/Option Description Encryption Indicates whether the co nfer ...

  • Polycom 3725-74600-004 - page 250

    Polycom® RealPresence Collaboration Ser verVirtual Edition Administrator’ s Guide 12-6 Polycom, Inc. The following i nformation is displayed: T a ble 12-3 Conference Properties - Video Quality Parameters Field/Optio n Description People V ideo Definition Video Quality Indicates the resolution and fram e rate that determine the video quality set ...

  • Polycom 3725-74600-004 - page 251

    Chapter 12-Conference and Participant Monitoring Polycom, Inc. 12-7 5 Click t he Video Se ttings tab to list the video parameters. Viewing Permissi ons Chairperson Administrator Operator Ta b Video Settings    T able 12-4 Conference Properties - Video Setting s Parameters Field Description Presentation Mode When checked, indicates that the ...

  • Polycom 3725-74600-004 - page 252

    Polycom® RealPresence Collaboration Ser verVirtual Edition Administrator’ s Guide 12-8 Polycom, Inc. 6 Click the A udio Settings tab to view the audio setting for the conference. 7 If needed, you can enable or disable the Mute participants except lecturer setting. Video Layouts (graphic) Indicates the currently selected video layout. T able 12-4 ...

  • Polycom 3725-74600-004 - page 253

    Chapter 12-Conference and Participant Monitoring Polycom, Inc. 12-9 8 CP Only Conferences: Click the C ust omized Polli ng tab to view and modify the customized polling for the conference. All conference participants are list ed in the left pane ( All Participants ) while the participants that are to be displayed in the Auto Scan enabled cell of th ...

  • Polycom 3725-74600-004 - page 254

    Polycom® RealPresence Collaboration Ser verVirtual Edition Administrator’ s Guide 12-10 Polycom, Inc. 9 Optional. Add a participant to the list of partici pants to be Auto Scanned : a Click on the participant’s name in the All Participants list. b Click the Add button to move the participant to the Scanning Order pane. 10 Optional. Delete a pa ...

  • Polycom 3725-74600-004 - page 255

    Chapter 12-Conference and Participant Monitoring Polycom, Inc. 12-11 For mo re inform ation, se e " Message Overlay for Text Messaging” on page 2-58 . 22 Click th e Network Services tab to verify the SIP registration for the conference. 23 Click OK to close the Conference Properties dialog box. V iewing the Properties of an Ongoing SVC-based ...

  • Polycom 3725-74600-004 - page 256

    Polycom® RealPresence Collaboration Ser verVirtual Edition Administrator’ s Guide 12-12 Polycom, Inc. 3 Click the Advanced tab. The Conference Properties - Advanced dialog box opens. Conference Password A numeric password for particip ants to access the conference.A numeric password for particip an ts to access the conference. Chairperson Passwo ...

  • Polycom 3725-74600-004 - page 257

    Chapter 12-Conference and Participant Monitoring Polycom, Inc. 12-13 4 The following i nformation is displayed i n the Advanced tab: 5 Click th e Video Qual ity tab. The Conference Properti es - Video Qu ality dialog box opens. T a ble 12-6 Conference Properties - Advanced Paramete rs Field/Option Description Auto T erminate When selected, indicate ...

  • Polycom 3725-74600-004 - page 258

    Polycom® RealPresence Collaboration Ser verVirtual Edition Administrator’ s Guide 12-14 Polycom, Inc. The following i nformation is displayed: T a ble 12-7 Conference Properties - Video Quality Parameters Field/Optio n Description People V ideo Definition Video Quality Indicates the resolution and fram e rate that determine the video quality set ...

  • Polycom 3725-74600-004 - page 259

    Chapter 12-Conference and Participant Monitoring Polycom, Inc. 12-15 6 Click th e Video Se ttings tab to view the video parameters defined for the conference . In SVC conferences, only Auto Layout is enabled and cannot be disabled. All other video settings are disabled. 7 Click th e Audio Settings tab to view the audio parameters defined for the co ...

  • Polycom 3725-74600-004 - page 260

    Polycom® RealPresence Collaboration Ser verVirtual Edition Administrator’ s Guide 12-16 Polycom, Inc. In SVC conferences, all Audio Settings options are disabled. 8 Click the Inform ation tab to view general information defined for th e conference. Changes made to this information once the c onference is running are not saved to the CDR. 9 Click ...

  • Polycom 3725-74600-004 - page 261

    Chapter 12-Conference and Participant Monitoring Polycom, Inc. 12-17 The following icons and statuses are displayed in the Participant Status column: When the Operator moves the participant to the Operator conference for individual as sistance the participant St atus indications are clea red. Request to Speak Participants that were muted by the con ...

  • Polycom 3725-74600-004 - page 262

    Polycom® RealPresence Collaboration Ser verVirtual Edition Administrator’ s Guide 12-18 Polycom, Inc. •S u p p o r t e d i n all conference types. • Supported in H.323 and SIP environments. • The duration of the icon di splay cannot be modified. Particip ant Alerts List The Participant Alerts list contains all the participan ts who are cur ...

  • Polycom 3725-74600-004 - page 263

    Chapter 12-Conference and Participant Monitoring Polycom, Inc. 12-19 Particip ant Level Monitoring In addition to conference information, you can view detailed information regarding the status and parameters of each listed participant, using the Participant Properties dialog box. Participant properties can be displayed for all participants currentl ...

  • Polycom 3725-74600-004 - page 264

    Polycom® RealPresence Collaboration Ser verVirtual Edition Administrator’ s Guide 12-20 Polycom, Inc. IP Particip ant Properties The following parameters are displayed for an IP pa rticipant Ta b l e 1 2 - 9 Participant Properties - Media Sources Parame ters Field Descrip tion Name Indicates the participant’ s name. Note: This field is display ...

  • Polycom 3725-74600-004 - page 265

    Chapter 12-Conference and Participant Monitoring Polycom, Inc. 12-21 2 Click th e Connection Status tab to view the connection status, and if disconnected the cause of the disconnection. This dialog box is the same for AVC-based and SVC-based participants. The following parameters are displayed: Viewing Permissions Chairperso n Administrator Operat ...

  • Polycom 3725-74600-004 - page 266

    Polycom® RealPresence Collaboration Ser verVirtual Edition Administrator’ s Guide 12-22 Polycom, Inc. 3 Click the H.245 (H.32 3) or SDP (SIP) tab during or after the participant’s connection process to view information that can help in r esolving connection issues. Possible Solution In some cases, a possible solution is indicated to the cause ...

  • Polycom 3725-74600-004 - page 267

    Chapter 12-Conference and Participant Monitoring Polycom, Inc. 12-23 T a ble 12-1 1 Participant Properties - H.245/SDP Parameters Field Description Remote Capabilities Lists the participant’s cap abilities as declared by the endpoint. Remote Communic ation Mode Displays the actual capabilitie s used by the endpoint when establishing the connectio ...

  • Polycom 3725-74600-004 - page 268

    Polycom® RealPresence Collaboration Ser verVirtual Edition Administrator’ s Guide 12-24 Polycom, Inc. 4 Click on the Channel Status tab to view the status of the various channels. Viewing Permissions Chairperson Administ rator Operator Ta b Channel Sta t u s   ...

  • Polycom 3725-74600-004 - page 269

    Chapter 12-Conference and Participant Monitoring Polycom, Inc. 12-25 The following parame ters are displayed: T ab le 12-12 Participant Properties - Channel St atus Parameters Field Description Channels Used When checked, indicates the channel type used by the participant to connect to the conference: Incoming channels are endpoint to MCU, Outgoing ...

  • Polycom 3725-74600-004 - page 270

    Polycom® RealPresence Collaboration Ser verVirtual Edition Administrator’ s Guide 12-26 Polycom, Inc. Sync St atus Channel - The channel type: Video or Content. Source - The name of the particip ant currently viewed by this participant. Position - The video layout position indicating the place of each participant as they appear in a con ference. ...

  • Polycom 3725-74600-004 - page 271

    Chapter 12-Conference and Participant Monitoring Polycom, Inc. 12-27 5 Click th e Channel Status Adv anced tab to view additional information for selected audio and video channels. In the Channel St atus - Advanced tab, channels can be sele cted for viewing additional information: Vie wing Perm issions Chairperson Administrator Operator Ta b Channe ...

  • Polycom 3725-74600-004 - page 272

    Polycom® RealPresence Collaboration Ser verVirtual Edition Administrator’ s Guide 12-28 Polycom, Inc. ICE RealPresence Collaboration Server Virtual Edition IP Address Not Supported with RealPre s ence Collaboration Server. ICE Participant IP Address Not Supported with RealPre s ence Collaboration Server.. ICE Connection T ype • Not Sup ported ...

  • Polycom 3725-74600-004 - page 273

    Chapter 12-Conference and Participant Monitoring Polycom, Inc. 12-29 6 Optional for H .323 AVC-based participants. Click the Gatekeeper Status tab to view its parameters. Viewing Permissi ons Chairperson Administrator Operator Ta b Gatekeeper Status    T ab le 12-14 Participant Properties - Ga tekeeper Status Parameters Field Description R ...

  • Polycom 3725-74600-004 - page 274

    Polycom® RealPresence Collaboration Ser verVirtual Edition Administrator’ s Guide 12-30 Polycom, Inc. 7 Optional fo r SIP AVC-based and SVC-based part icipants. Click the Call Admission Control tab to view its parameters. Viewing Permissi ons Chairperson Administrator Operator Ta b Gatekeeper Status    T able 12-15 Participant Propertie ...

  • Polycom 3725-74600-004 - page 275

    Chapter 12-Conference and Participant Monitoring Polycom, Inc. 12-31 Monitoring SIP BFCP Content In the SIP Participant Properties dialog box, BFCP stat us informat ion appear s in: • All three panes of the SDP tab. •T h e Channel Status tab. •T h e Channel Status - Advanced tab. For more information see " Participant Level Monitor ing? ...

  • Polycom 3725-74600-004 - page 276

    Polycom® RealPresence Collaboration Ser verVirtual Edition Administrator’ s Guide 12-32 Polycom, Inc. Detecting SIP End point Disconnection When an abnormal disconnection of SIP endpoint s occurs because of network problems or client application failur es, SIP endpoints re main connected to the confe rence causing connection disruptions. For exa ...

  • Polycom 3725-74600-004 - page 277

    Polycom, Inc. 13-1 13 Recording Conferences Conferences running on the Collaboration Server can be recorded using a Polycom® RSS™ Recording and Streaming Server ( RSS ). The recording system can be installed at the same site as the conferencing MCU or at a remote site. Several MCU’s can share the same re cording system. Recording conferences i ...

  • Polycom 3725-74600-004 - page 278

    Polycom® RealPresence Collaboration Ser verVirtual Edition Administrator’ s Guide 13-2 Polycom, Inc. Creating Multiple V irtual Recording Rooms on the RSS If the environment includes a Polycom® RSS™ 4000 Version 8.5 Recording and Streaming Server (RSS) and you want to associate Recording Links on the Collaboration Server with Virtual Recordin ...

  • Polycom 3725-74600-004 - page 279

    Chapter 13-Recording Conferences Polycom, Inc. 13-3 The New Recording Link dialog box is displayed. 3 Define the following parameter s: T a ble 13-1 Recording Link Parameters Parameter Description Name Displays the default name that is assigne d to the Recording Link. If multiple Recording Links are defined, it is recommended to use a descriptive n ...

  • Polycom 3725-74600-004 - page 280

    Polycom® RealPresence Collaboration Ser verVirtual Edition Administrator’ s Guide 13-4 Polycom, Inc. 4 Click OK . The Recording Link is added to the Collaboration Server unit. Enabling the Recording Fea tures in a Conference IVR Service To record a conference, a Conference IVR Service in which the recording messages and DTMF codes are activated ...

  • Polycom 3725-74600-004 - page 281

    Chapter 13-Recording Conferences Polycom, Inc. 13-5 7 To modify the DTMF code or permission for a re cording function: a Select the desired DTMF name (Start, St op or Pause Recording), click the DTMF code entry and type a new code. b In the Permission entry, select whether this fun cti on can be used by all conference participants or only the chair ...

  • Polycom 3725-74600-004 - page 282

    Polycom® RealPresence Collaboration Ser verVirtual Edition Administrator’ s Guide 13-6 Polycom, Inc. 4 Select the Enable Recording check box. 5 Define the following par ameters: 6 Click OK . Recording is enabled in t he Conference Profile . T a ble 13-3 Conference Profile Recording Parameters Parameter Description Enable Recordi ng Select to ena ...

  • Polycom 3725-74600-004 - page 283

    Chapter 13-Recording Conferences Polycom, Inc. 13-7 Recording Link Encryption The Recording Link can be encrypted when recording an encrypted conference. The encryption of the Recording Link is enabled when Encryption is selected in the Conference Profile on the Collaboration Server and on the RSS, and the system flag ALLOW_NON_ENCRYPT_RECOR DING_L ...

  • Polycom 3725-74600-004 - page 284

    Polycom® RealPresence Collaboration Ser verVirtual Edition Administrator’ s Guide 13-8 Polycom, Inc. Managing the Recording Process When a conference is started an d recording is enabled in its Profile , the sy stem w ill automaticall y start the recording if the Start Recording parameter is set to immediately . If it is set to Upon Request , th ...

  • Polycom 3725-74600-004 - page 285

    Chapter 13-Recording Conferences Polycom, Inc. 13-9 The default settings for Auto Layout for the conference and the Recording Link are summarized in the fo llowing table: The default settings for Auto Layout of the Recordin g Link cannot be changed, and the Auto Layout flags do not apply to the Recording Link Auto Layout default settings. Using the ...

  • Polycom 3725-74600-004 - page 286

    Polycom® RealPresence Collaboration Ser verVirtual Edition Administrator’ s Guide 13-10 Polycom, Inc. To manage the recording proce ss using the Conference toolbar: >> In the Conferences pane, click one of the following bu ttons in the Conference tool bar. T a ble 13-1 Recording Participant Right-click Options Name Description Sta r t St a ...

  • Polycom 3725-74600-004 - page 287

    Chapter 13-Recording Conferences Polycom, Inc. 13-11 Using DTMF Codes to Mana ge the Recording Process By entering the appropriate DTMF code on the endpoint, the chairperson can Sto p the recording (*74), Pause it (*75), or Start/Resume the recording (*73). For more information on managing the recording proces s via DTMF codes, s ee the RSS 2000 Us ...

  • Polycom 3725-74600-004 - page 288

    Polycom® RealPresence Collaboration Ser verVirtual Edition Administrator’ s Guide 13-12 Polycom, Inc. ...

  • Polycom 3725-74600-004 - page 289

    Polycom, Inc. 14-1 14 Users, Connections, and Notes Users Collaboration Server Web Client users are defined in the User’s table and can con nect to the MCU to perform various operations. A maximum of 100 users can be define d per MCU. User T ypes The MCU supports the following user Authorization Levels: — Administrator — Operator — Machine ...

  • Polycom 3725-74600-004 - page 290

    Polycom® RealPresence Collaboration Ser verVirtual Edition Administrator’ s Guide 14-2 Polycom, Inc. Auditor An Auditor can only view Auditor Files and audit the system. Machine Account User names can be associate d with servers (machine s) to ensure that all use rs are subject to the same account and password po licies. For more details, see &q ...

  • Polycom 3725-74600-004 - page 291

    Chapter 14-Users, Con nections, and Notes Polycom, Inc. 14-3 3 Click the New User ( ) button or right-click anywhere in the pane and then click New User . The User Properties dialog box opens. 4 In the User Name text box, enter the name of the ne w user. This is the login name used by the user when logging into the system. 5 In the Password text bo ...

  • Polycom 3725-74600-004 - page 292

    Polycom® RealPresence Collaboration Ser verVirtual Edition Administrator’ s Guide 14-4 Polycom, Inc. To change a user’s password: 1 In the Collaboration Server Management pane, click the Users ( ) option. 2 Right-click the user and click Change User Password . The Change Password dialog box opens. 3 Enter the Old Password (current), New Passwo ...

  • Polycom 3725-74600-004 - page 293

    Chapter 14-Users, Con nections, and Notes Polycom, Inc. 14-5 A confirmation box i s displayed. 3 Click YES . The User status in the User s list - Disabled column changes to Yes . Enabling a User An administrator can enable a User who wa s disabled manually by the administrator. To enable a user: 1 In the Collaboration Server Management pane, click ...

  • Polycom 3725-74600-004 - page 294

    Polycom® RealPresence Collaboration Ser verVirtual Edition Administrator’ s Guide 14-6 Polycom, Inc. 2 Right-click the user to be renamed and select Rename User . The Rename User dialog box is displayed. 3 Enter the user’s new name in the New User Name fiel d and click OK . The user is renamed and is forced to change his/her password. Machine ...

  • Polycom 3725-74600-004 - page 295

    Chapter 14-Users, Con nections, and Notes Polycom, Inc. 14-7 Guidelines • Application-users are only supported when TLS security is enabled and Request peer certificate is selecte d. TLS security cannot be disabled until all application-user accounts have been deleted from the system. •F o r Secure Communications , an administrator must set up ...

  • Polycom 3725-74600-004 - page 296

    Polycom® RealPresence Collaboration Ser verVirtual Edition Administrator’ s Guide 14-8 Polycom, Inc. • When setting the TLS mode off the system should check the existence of a machine account and block this operation unti l all machine accounts are removed. Connections The Collaboration Server enables you to list all connections that are curre ...

  • Polycom 3725-74600-004 - page 297

    Chapter 14-Users, Con nections, and Notes Polycom, Inc. 14-9 Notes Notes are the electronic equivalent of paper sticky notes. You can use n otes to write down questions, important phone numbers, names of contact persons, ideas, reminders, and anything you would write on note paper. Notes can be left open on the screen while you work. Notes can be r ...

  • Polycom 3725-74600-004 - page 298

    Polycom® RealPresence Collaboration Ser verVirtual Edition Administrator’ s Guide 14-10 Polycom, Inc. To delete a note: 1 In the Notes list , select the entry for the note to delete and click the Delete Note button ( ), or right-cl ick the entry and select Delete Note . A delete confirmation dialog box is displayed. 2 Click OK to delete the note ...

  • Polycom 3725-74600-004 - page 299

    Polycom, Inc. 15-1 15 IP Network Services To enable the RealPresence Collaboration Se rver Virtual Edition to function within IP network environments, network parameters must be defined for the IP Network Services. The configuration dialog boxes for the IP network services ar e accessed via the Collaboration Server Management pane of the Collaborat ...

  • Polycom 3725-74600-004 - page 300

    Polycom® RealPresence Collaboration Ser verVirtual Edition Administrator’ s Guide 15-2 Polycom, Inc. Management Network (Primary) The Management Network is used to control the Collaboration Server, mainly via the RealPresence Collaboration Server Web Client application. The Managem ent Netw ork contains the network parameters, such as the IP add ...

  • Polycom 3725-74600-004 - page 301

    Chapter 15-IP Network Services Polycom, Inc. 15-3 The Management Network Properties - IP dialog box opens . The following f ields can be vi ewed, but can not be modified: T ab le 15-1 Default Management Network Service – IP Field Descrip tion Network Service Name Displays the name of the Manage ment Network. This name cannot be modified. Note: Th ...

  • Polycom 3725-74600-004 - page 302

    Polycom® RealPresence Collaboration Ser verVirtual Edition Administrator’ s Guide 15-4 Polycom, Inc. 3 Click the Routers tab. The following fields can be viewed but not modified.: T a ble 15-2 Default Management Network Service – Route rs Field Description Default Router IP Address IPv4 The IP address of the default router . The default router ...

  • Polycom 3725-74600-004 - page 303

    Chapter 15-IP Network Services Polycom, Inc. 15-5 St atic Routes The system uses S tatic Routes to search other networks for endpoint addresses that are not found on the local LAN. Up to five routers can be defined in addition to the Default Router . The order in wh ich the routers appear in the li st determines the order in which the system looks ...

  • Polycom 3725-74600-004 - page 304

    Polycom® RealPresence Collaboration Ser verVirtual Edition Administrator’ s Guide 15-6 Polycom, Inc. 4 Click the DNS tab. The following f ields can be modified , but thei r values will not be applied: T a ble 15-3 Default Management Network Service – DNS Field Description MCU Host Name T he name of the MCU on the network. Default name is Polyc ...

  • Polycom 3725-74600-004 - page 305

    Chapter 15-IP Network Services Polycom, Inc. 15-7 5 Click OK. 6 If you have modified the Management Network Properties , reset the MCU. Modifying the Default IP Network Service The Default IP Service parameters need to be modified if you want to change the: • Gatekeeper parameters or add gatekeep ers to the Alternate Gatekee pers list • SIP ser ...

  • Polycom 3725-74600-004 - page 306

    Polycom® RealPresence Collaboration Ser verVirtual Edition Administrator’ s Guide 15-8 Polycom, Inc. The Default IP Service - Net working IP dialog box opens. 3 Modify the foll owing fields: T a ble 15-4 Default IP Network Service – IP Field Description Network Service Name The name Default IP Service is assigned to the IP Network Service by t ...

  • Polycom 3725-74600-004 - page 307

    Chapter 15-IP Network Services Polycom, Inc. 15-9 4 Click th e Routers tab. With the exception of IP Network Type , the field definitions of the Routers tab are the same as for the Default Management Network. For more information see page 15-4 . Media Card 1 IP Address This field can not be changed. One IP address is used for signal ing and media t ...

  • Polycom 3725-74600-004 - page 308

    Polycom® RealPresence Collaboration Ser verVirtual Edition Administrator’ s Guide 15-10 Polycom, Inc. 5 Optional. Click the DNS tab. The following f ields can be modified , but thei r values will not be applied: T a ble 15-5 Default Management Network Service – DNS Field Description Service Name (FQDN) The name of the MCU on the network. Defau ...

  • Polycom 3725-74600-004 - page 309

    Chapter 15-IP Network Services Polycom, Inc. 15-11 6 Click th e Gatekeep er tab. 7 Modify the following fields: T a ble 15-6 Default IP Service – Conferencing – Gatekeeper Parameters Field Description Gatekeeper Select Spe c if y to enable configuration of the gatekeeper IP add ress. When Off is selected, all gatekeeper options are disabled. Pr ...

  • Polycom 3725-74600-004 - page 310

    Polycom® RealPresence Collaboration Ser verVirtual Edition Administrator’ s Guide 15-12 Polycom, Inc. 8 Click the Ports tab. Refresh Registration every __ seconds The frequency with which the system informs t he gatekeeper that it is active by re-sending the IP address and aliases of the system to the gatekeeper . If the system does not register ...

  • Polycom 3725-74600-004 - page 311

    Chapter 15-IP Network Services Polycom, Inc. 15-13 Settings in the Ports tab allow specific ports in the firewall to be allocat ed to multimedia conference calls. The port range recommended by IANA (Int erne t Assigned Numbers Authority) is 49152 to 6553 5. The Collaboration Server uses this recommendat ion along with the number of licensed ports t ...

  • Polycom 3725-74600-004 - page 312

    Polycom® RealPresence Collaboration Ser verVirtual Edition Administrator’ s Guide 15-14 Polycom, Inc. 10 If required, click the QoS tab. Quality of Service (QoS) is important when transm itting high bandwidth audio and video information. QoS can be measured and guaranteed in terms of: • Average delay between packets • Variation in delay (jit ...

  • Polycom 3725-74600-004 - page 313

    Chapter 15-IP Network Services Polycom, Inc. 15-15 Ty p e Di ffServ and Precedence are two methods for encoding packet priority . The priority set here for audio video and IP Signaling packets should match the priority set in the router . • DiffServ : Select when the network router uses DiffServ for priority encoding. The default priorities for b ...

  • Polycom 3725-74600-004 - page 314

    Polycom® RealPresence Collaboration Ser verVirtual Edition Administrator’ s Guide 15-16 Polycom, Inc. 12 Click the SIP Servers tab. 13 Modify the following fields: T a ble 15-9 Default IP Network Service – SIP Servers Field Description SIP Server Select: • Spec ify – to manually configure SIP servers. • Off – if SIP servers are not pre ...

  • Polycom 3725-74600-004 - page 315

    Chapter 15-IP Network Services Polycom, Inc. 15-17 Skip certificate validation Not supported in the Real Presenc e Collab oration Server Virtual Edition. Revocation Method The certificate revocation method : • ONE (Default) - Certificate Revoca tion is not implemented. • CRL - Requires at least one CRL file be installed, failing which an error ...

  • Polycom 3725-74600-004 - page 316

    Polycom® RealPresence Collaboration Ser verVirtual Edition Administrator’ s Guide 15-18 Polycom, Inc. 14 Click the Security tab. 15 Modify the foll owing fields: When updating the parameters of the SIP Server in th e IP Network Service - SIP Servers dialog box, the Collaboration Server must be reset to implement the change. T a ble 15-10 Default ...

  • Polycom 3725-74600-004 - page 317

    Chapter 15-IP Network Services Polycom, Inc. 15-19 If the Authe ntication User Name and Authentication Password fields are left empty, the SIP Digest authentication request is rejected. For registra tion without authentication, the Collaboration Server must be registered as a trusted entity on the SIP server. 16 Click th e OK button. User Name Ente ...

  • Polycom 3725-74600-004 - page 318

    Polycom® RealPresence Collaboration Ser verVirtual Edition Administrator’ s Guide 15-20 Polycom, Inc. IP Network Monitoring The Signalin g Monitor is the Collaboration Server entity used for monitoring the status of external network entities such as the gateke eper, DNS, SIP proxy and Outbound proxy and their interaction with the MCU. To monitor ...

  • Polycom 3725-74600-004 - page 319

    Chapter 15-IP Network Services Polycom, Inc. 15-21 3 Click th e H.323 tab. The H.323 tab displays the following fields: T a ble 15-12 IP Network Services Properties – H.323 Field Description Connection State The state of the conne ction between the Signaling Ho st and the gatekeeper: Discovery - The Signaling Host is a ttempting to locate the gat ...

  • Polycom 3725-74600-004 - page 320

    Polycom® RealPresence Collaboration Ser verVirtual Edition Administrator’ s Guide 15-22 Polycom, Inc. 4 Click the SIP Servers tab. The SIP Servers tab displays the foll owing fields: T a ble 15-13 IP Network Services Properties – SIP Servers Field Description Role Active -The default SIP Server is used for SIP traffic. Backup -The SIP Server i ...

  • Polycom 3725-74600-004 - page 321

    Chapter 15-IP Network Services Polycom, Inc. 15-23 5 Click th e ICE Servers tab. The ICE Servers tab d isplays the following fields: ICE is not supported with RealPresence Colla boration Server Virtual Edition. T a ble 15-14 IP Network Services Properties – ICE Servers Field Description Role The ICE Server ’s role is displaye d: • STUN passwo ...

  • Polycom 3725-74600-004 - page 322

    Polycom® RealPresence Collaboration Ser verVirtual Edition Administrator’ s Guide 15-24 Polycom, Inc. FW Detection The Firewall Detection status is displayed: • Unknown • UDP enabled • TCP enabled • Proxy -TCP is possible only through proxy • Block – both UDP & TCP blocked • None T a ble 15-14 IP Network Services Properties – ...

  • Polycom 3725-74600-004 - page 323

    Chapter 15-IP Network Services Polycom, Inc. 15-25 NA T (Network Address T ranslation) T raversal NAT Traversal is a set of techniques enabling partic ipants behind firewalls to connec t to conferences, hosted on the Collaboration Server , remotely using the internet. Session Border Controller (SBC) All signaling and media for both SIP and H.323 wi ...

  • Polycom 3725-74600-004 - page 324

    Polycom® RealPresence Collaboration Ser verVirtual Edition Administrator’ s Guide 15-26 Polycom, Inc. Business to Business Connections The following Business to Business connection call flow options are supported: SIP / H.323 No SAM Only  No H. 323 T ab le 15-15 Remote Connection (Continued) Enterprise Client CMA Client Environment Re gistere ...

  • Polycom 3725-74600-004 - page 325

    Chapter 15-IP Network Services Polycom, Inc. 15-27 FW (Firewall) NA T Keep Alive The Collaboration Server can be configured to send a FW NAT keep alive message at specific Intervals for the RTP, UDP and BFCP channels. This is necessary because port mappings in the firewall are kept open only if there is network traffic in bot h directions. The fire ...

  • Polycom 3725-74600-004 - page 326

    Polycom® RealPresence Collaboration Ser verVirtual Edition Administrator’ s Guide 15-28 Polycom, Inc. • New calls will connect using the original IP address, registra tion and connection parameters. RealPresence Collaboration Server V irtual Edition Network Port Usage The following table summarizes the port numb ers and their usage in the Real ...

  • Polycom 3725-74600-004 - page 327

    Chapter 15-IP Network Services Polycom, Inc. 15-29 H.323 H.245 49152 - 59999 TCP H.245 control. Each outgoing call has a separate port. The port for each outgoing call is allocated dynamically . It can be avoided by tunn eling. Y es - for outgoing calls only . It is configured in the Fixed Ports section of the IP service. SIP server 5060 60000 UDP ...

  • Polycom 3725-74600-004 - page 328

    Polycom® RealPresence Collaboration Ser verVirtual Edition Administrator’ s Guide 15-30 Polycom, Inc. SIP -TLS 5061 TCP SIP -TLS for SIP server , alternate SIP server , outbound proxy and alternate outbound proxy . No T ab le 15-17 Collabo ration Server Network Port Usage Summary (Con tinued) Connection Ty p e Port Number Protocol Description Co ...

  • Polycom 3725-74600-004 - page 329

    Polycom, Inc. 16-1 16 IVR Services Interactive Voice Response (IVR) is an applicat ion that allows participants to communicat e with the conferencing system vi a their endpoint’s input device (such as a remote control). The IVR Service includes a set of voice prom pts and a video slide used to automate the participants connection to a conference ...

  • Polycom 3725-74600-004 - page 330

    Polycom® RealPresence Collaboration Ser verVirtual Edition Administrator’ s Guide 16-2 Polycom, Inc. The list pane dis plays the Conference IVR Services list and the total nu mber of IVR services currently defined in the system. IVR Services T oolbar The IVR Services toolbar provid es quick access to the IVR Se rvice definitions as follows: IVR ...

  • Polycom 3725-74600-004 - page 331

    Chapter 16-IVR Services Polycom, Inc. 16-3 Adding Languages You can define different sets of audio prom pts in different languages, allowing the participants to hear the messag es in their preferred language. The Collaboration Server is shipped with a defaul t language (English) and all the prompts and messages required for the default IVR Services ...

  • Polycom 3725-74600-004 - page 332

    Polycom® RealPresence Collaboration Ser verVirtual Edition Administrator’ s Guide 16-4 Polycom, Inc. The New Language dialog box opens. 5 In the New L anguage box, enter the name of the new language. The language name can be typed in Unicode and ca nnot start with a di git. Maximum field length i s 31 characters. 6 Click OK . The new language is ...

  • Polycom 3725-74600-004 - page 333

    Chapter 16-IVR Services Polycom, Inc. 16-5 Table 16-2 l ists the Message Types for e ach category: 6 Click Upload File to upload the a ppropriate audi o file to the MC U. The Install File dialog box opens. 7 Enter the file name or click the Browse button to select the audio file to upload. The Select Source File dialog box opens. T a ble 16-2 IVR M ...

  • Polycom 3725-74600-004 - page 334

    Polycom® RealPresence Collaboration Ser verVirtual Edition Administrator’ s Guide 16-6 Polycom, Inc. 8 Select the appropriate *.wav audio file, and then click the Open button. The name of the selected file is displayed in the In stall field in the Install Fi le dialog box. 9 Optional. You can pl ay a .wav file by selecting the Play button ( ). 1 ...

  • Polycom 3725-74600-004 - page 335

    Chapter 16-IVR Services Polycom, Inc. 16-7 2 Define the following parameter s: 3 Click th e Welcome tab. The New Conference IVR Service - Welc ome dialog box opens. 4 Select the Enable Welcome Messages check box to define the syste m behavior when the participant enters the Conference IVR que u e. When participants access a conference through an En ...

  • Polycom 3725-74600-004 - page 336

    Polycom® RealPresence Collaboration Ser verVirtual Edition Administrator’ s Guide 16-8 Polycom, Inc. 6 To upload an audio file for an IVR message, click Add Message File . The Install File dialog box opens. a Click the Browse button to select the audio file (*.wav) to upload. The Select Source File dialog box opens. b Select the appropriate *.wa ...

  • Polycom 3725-74600-004 - page 337

    Chapter 16-IVR Services Polycom, Inc. 16-9 8 Select the Enable Chairperson Messages check box to enable the chai rperson functionality. If this feature is di sabled, participants are not able to connect as the chairperson. 9 Select the various voice messages and options for the chairperson conne ction. 10 Click th e Conference Password tab. When bo ...

  • Polycom 3725-74600-004 - page 338

    Polycom® RealPresence Collaboration Ser verVirtual Edition Administrator’ s Guide 16-10 Polycom, Inc. The New Conference IVR Service - Conference Password dialog box opens. 11 Select the Enable Password Messages check box to request the conference passw ord before moving the participant from the conference IVR queue to the conference. 12 Select ...

  • Polycom 3725-74600-004 - page 339

    Chapter 16-IVR Services Polycom, Inc. 16-11 14 Click th e General tab . The New Conference IVR Service - General dialog box opens. The General dialog box lists messages that are played during the conference. These messages are played when participants or the conference chairperson perform various operations or when a change occurs. 15 To assign the ...

  • Polycom 3725-74600-004 - page 340

    Polycom® RealPresence Collaboration Ser verVirtual Edition Administrator’ s Guide 16-12 Polycom, Inc. Chairperson Help Menu A voice menu is played upon a request from the chairperson , listing the operations and their respective DTMF codes that can be performed by the chairperson. The playb ack can be stopped any time. Note: If you modify the de ...

  • Polycom 3725-74600-004 - page 341

    Chapter 16-IVR Services Polycom, Inc. 16-13 18 Click th e Video Services tab. Mute All Off This message is played to the conference to inform all participants that they are unmuted (when Mu te All is cancelled ). Mute All On Informs all particip ants that they are muted, with the exception of the conference chairperson. Note: This message is p laye ...

  • Polycom 3725-74600-004 - page 342

    Polycom® RealPresence Collaboration Ser verVirtual Edition Administrator’ s Guide 16-14 Polycom, Inc. The New Conference IVR Service - Video Services dialog box opens. In addition to the low and high resolution sl ides included in the de fault slide set, customized low and high resolution slides are supported. The following guid elines apply: ? ...

  • Polycom 3725-74600-004 - page 343

    Chapter 16-IVR Services Polycom, Inc. 16-15 — If the uploaded slides are not of the exact SD or HD resolution, a n error message is displayed and the slides are automatically cropped or enlarged to the right size. — If a slide that is selected in an IVR Service is deleted, a warning is displayed listin g the IVR Services in which it is selected ...

  • Polycom 3725-74600-004 - page 344

    Polycom® RealPresence Collaboration Ser verVirtual Edition Administrator’ s Guide 16-16 Polycom, Inc. The Install File dialog box opens. The uploading proc ess is s imilar to the u ploading of audio files. For more information, see step 6 on page 16-8 . 21 Click the DTMF Code s tab. The New Conference IVR Service - DTMF Codes dialog box opens. ? ...

  • Polycom 3725-74600-004 - page 345

    Chapter 16-IVR Services Polycom, Inc. 16-17 22 To modify the DTMF code or permission: a In the DTMF Code column, in the appropriate entry enter the new code. b In the Permission column, select from the list who can use this feature (Everyone or just the Chairperson). Change T o Chairperson *78 Everyone Override Mute All Configurable Everyone S tart ...

  • Polycom 3725-74600-004 - page 346

    Polycom® RealPresence Collaboration Ser verVirtual Edition Administrator’ s Guide 16-18 Polycom, Inc. 23 Click the Operator Assistance tab. The Operator Assistance dialog box opens. 24 Select Enable Operator Assistance to enable operator assistance when the participant requires or requests help during the connect ion process to the conference or ...

  • Polycom 3725-74600-004 - page 347

    Chapter 16-IVR Services Polycom, Inc. 16-19 Entry Queue IVR Service An Entry Queue (EQ) is a routing lobby for c onferences. Participants are routed to the appropriate conference according to the confere nce ID they enter. An Entry Queue IVR Service must be assigned to the E ntry Queue to enable the voice prompts and video slide guid ing the partic ...

  • Polycom 3725-74600-004 - page 348

    Polycom® RealPresence Collaboration Ser verVirtual Edition Administrator’ s Guide 16-20 Polycom, Inc. 4 Click the Welcome tab. The New Entry Queue IVR Service - Welcome dialog box opens. 5 Define the appropriate parameters . T his dialog box contains options that are identical to those in the Conference IVR Service - Welcome Message dialog box. ...

  • Polycom 3725-74600-004 - page 349

    Chapter 16-IVR Services Polycom, Inc. 16-21 6 Click th e Conference ID tab. The New Entry Queue IVR Service - Confe rence ID dialog box opens. 7 Select the voice messages: 8 Assign an audio file to ea ch message type, as follows: — In the Message File column, click the table entry, and then select the appropriate audio message. 9 Click th e Gener ...

  • Polycom 3725-74600-004 - page 350

    Polycom® RealPresence Collaboration Ser verVirtual Edition Administrator’ s Guide 16-22 Polycom, Inc. The administrator can enable an audio messag e that informs the participant of the lack of Video Resources in the Collaboration Server and that he/she is being connected as Audio Only . The message states: All video re sources are currently in u ...

  • Polycom 3725-74600-004 - page 351

    Chapter 16-IVR Services Polycom, Inc. 16-23 14 If the video slide file was not uploaded to the MCU prior to the IVR Service definition, click the: — Add Slide - Low Resolution button to upload a Low Resolu tion Slide . — Add Slide - Hig h Resolution button to upload a High Resolu tion Slide . The Install File dialog box opens. The uploading pro ...

  • Polycom 3725-74600-004 - page 352

    Polycom® RealPresence Collaboration Ser verVirtual Edition Administrator’ s Guide 16-24 Polycom, Inc. Alternatively, in the IVR Services list, right-click the Conference IVR Service and then select Set Default Conference IVR Service . The IVR Service is displayed in bold, indicati ng that it is the current default service. To select the Default ...

  • Polycom 3725-74600-004 - page 353

    Chapter 16-IVR Services Polycom, Inc. 16-25 Modifying the Conference or Entr y Queue IVR Service Properties You can modify the properties of an existing IVR Service , except the service name and language. To modify the proper ties of an IVR Service: 1 In the Collaboration Server Management pane, click IVR Services . 2 In the IVR Services list, Clic ...

  • Polycom 3725-74600-004 - page 354

    Polycom® RealPresence Collaboration Ser verVirtual Edition Administrator’ s Guide 16-26 Polycom, Inc. Replacing the Music File The Collaboration Server is shipped with a default music file that is played when participants are placed on hold, for example, while waiting for the chairperson to connect to the conference (if the conference requires a ...

  • Polycom 3725-74600-004 - page 355

    Chapter 16-IVR Services Polycom, Inc. 16-27 Creating Audio Prompt s and V ideo Slides The Collaboration Server is shippe d with default voice messages (i n WAV format) and video slides that are used for the default IVR servic es. You can create your own video slides and record the voice messages for different la nguages or customize them to your ne ...

  • Polycom 3725-74600-004 - page 356

    Polycom® RealPresence Collaboration Ser verVirtual Edition Administrator’ s Guide 16-28 Polycom, Inc. 3 Click the Convert Now button. The Sound Selection dialog box opens. 4 In the Format field, select PCM . 5 In the Attributes list , select 16.000 kHz, 1 6Bit, Mono. 6 To save this format, click the Save As button. The Save As dialog box opens. ...

  • Polycom 3725-74600-004 - page 357

    Chapter 16-IVR Services Polycom, Inc. 16-29 To record a new audio message: Make sure that a microphone or a soun d input device is connected to your PC. 1 On your PC, click Start > P rograms > Accessories > Entertainment > Sound Recorder . The Sound–Sound Recorder dialog box opens. 2 Click File > New . 3 Click th e Record button. T ...

  • Polycom 3725-74600-004 - page 358

    Polycom® RealPresence Collaboration Ser verVirtual Edition Administrator’ s Guide 16-30 Polycom, Inc. 9 Click OK . The system returns to the Save As dialog box. 10 In the Save in field, select the directory wh ere the file will be stored. 11 In the Save as Type field, select the *.wav file format. 12 In the File name box, type a name for the mes ...

  • Polycom 3725-74600-004 - page 359

    Chapter 16-IVR Services Polycom, Inc. 16-31 Default IVR Prompt s and Messages The system is shipped with the following audio prompts and messages: T able 16-12 Default IVR Messages Message T ype Me ssage T e xt When Played File Name General Welcome Message “Wel come to unified co nferencing. ” The participan t enters the conference IVR queue Ge ...

  • Polycom 3725-74600-004 - page 360

    Polycom® RealPresence Collaboration Ser verVirtual Edition Administrator’ s Guide 16-32 Polycom, Inc. First to Join “Y ou are the first person to join the conference.” The first particip ant joins a conference First to Join.wav Mute All On “All conference participants are now muted.” When all participants are muted by the operator or cha ...

  • Polycom 3725-74600-004 - page 361

    Chapter 16-IVR Services Polycom, Inc. 16-33 Chairperson Help Menu “The available touch-ton e keypad actions are as follows: • T o exit this menu press any key . • T o request private assist ance, press star , zero. • T o request operator’s assistance for the conference, press zero, zero. • T o m ute your line, press star , six. • T o ...

  • Polycom 3725-74600-004 - page 362

    Polycom® RealPresence Collaboration Ser verVirtual Edition Administrator’ s Guide 16-34 Polycom, Inc. Conferen ce Recording Failed “The conference recording has fail ed” Recording_Failed.wav No Video Resources Audio Only . "All video reso urces are currently in use. Connecting using audio only" No_Video_Resources_Audio_ Only .wav T ...

  • Polycom 3725-74600-004 - page 363

    Polycom, Inc. 17-1 17 The Call Det ail Record (CDR) Utility The Call Detail Record (CDR) utilit y enables you t o view summary information about conferences, and retrieve full conference inform ation and archive it to a fi le. The file can be used to produce reports or can be ex ported to external billing programs. The Collaboration Server can stor ...

  • Polycom 3725-74600-004 - page 364

    Polycom® RealPresence Collaboration Ser verVirtual Edition Administrator’ s Guide 17-2 Polycom, Inc. The following is a sample of an unforma tted CDR file: Figure 17-1 U nformatted CDR File • Formatted text – Formatted CDR files contain multiple sections. The first section in each file contains general conference data. The remaining sections ...

  • Polycom 3725-74600-004 - page 365

    Chapter 17-The Call Detail Record (CDR) Utility Polycom, Inc. 17-3 Multi-Part CDR Files By default, the maximum CDR (Call Data Reco rd) file size i s limited t o 1MB. When a CDR file reaches a size of 1MB the file is saved an d further call data recording is stopped and the additional data is lost. The Collaboration Server can be config ured to kee ...

  • Polycom 3725-74600-004 - page 366

    Polycom® RealPresence Collaboration Ser verVirtual Edition Administrator’ s Guide 17-4 Polycom, Inc. V iewing, Retrieving and Arch iving Conference Information V iewing the Conference Records To open the CDR utility: •O n t h e Collabora tion S erver M enu , click Administration > CDR . The CDR List pane opens, displaying a list of the conf ...

  • Polycom 3725-74600-004 - page 367

    Chapter 17-The Call Detail Record (CDR) Utility Polycom, Inc. 17-5 Multi-p art CDR File displa y When the Multi -Part CDR is configured on the Collaboration Server, an additional column, Part Index , is added to the CDR list. The Part Index column displays the CDR file’s sequence in the CDR file set: • CDRs that are up to 1MB consist of a si ng ...

  • Polycom 3725-74600-004 - page 368

    Polycom® RealPresence Collaboration Ser verVirtual Edition Administrator’ s Guide 17-6 Polycom, Inc. Refreshing the CDR List To refresh the CDR list: •C l i c k t h e Refresh button, or right-click on any record and then select Refresh . Updated conference CDR records ar e retrieved from the MCU memory. Retrieving and Archiving Conference CDR ...

  • Polycom 3725-74600-004 - page 369

    Polycom, Inc. 18-1 18 RMX Manager Application The RMX Manager is the Windows version of the Collaboration Se rver Web Client. It can be used instead of the Collaboration Ser ver Web Client for routine Collaboration Server management and for Collaboration Server manage ment. Using the RMX Manager application, a single user can c ontr ol a single or ...

  • Polycom 3725-74600-004 - page 370

    Polycom® RealPresence Collaboration Ser verVirtual Edition Administrator’ s Guide 18-2 Polycom, Inc. Inst alling the RMX Manager The RMX Manager application can be downloaded from one of the RealPresence Collaboration Server systems installed in your site or from Polycom web site at http://www.polycom.com/support . To install RMX Manager (dow nl ...

  • Polycom 3725-74600-004 - page 371

    Chapter 18-RMX Manager Application Polycom, Inc. 18-3 The installer verifies the applicati on’s requirements on the workstation. The Install dialog box is displayed. 3 Click Install . The installation proceeds. The installation completes , the application loads and the RMX Manager - MCUs screen is displayed. The first time you st art the RMX Mana ...

  • Polycom 3725-74600-004 - page 372

    Polycom® RealPresence Collaboration Ser verVirtual Edition Administrator’ s Guide 18-4 Polycom, Inc. S t arting the RMX Manager Application Once installe d, the RMX Manager can be run using the http:// (non-secured) or https:// (secured) command in the browser’ s address line or the Windows Start men u. To use the browser: 1 In the browser’s ...

  • Polycom 3725-74600-004 - page 373

    Chapter 18-RMX Manager Application Polycom, Inc. 18-5 Server (RMX) 2000, or RealPresence Collaboration Server (RMX) 4000. Before connecting to the MCU for the first time, the Collaboration Server type is unknown so “RMX” is displayed instead as a g eneral indication. To display the RMX Manager main scr een you must connect to one of th e listed ...

  • Polycom 3725-74600-004 - page 374

    Polycom® RealPresence Collaboration Ser verVirtual Edition Administrator’ s Guide 18-6 Polycom, Inc. If you are connecting to the MCU from the MCUs opening screen and have defined the Username and Password for the connecting MCU, the system connects to the Collaboration Server , and the RMX Manager Main Screen is display ed. If you are connectin ...

  • Polycom 3725-74600-004 - page 375

    Chapter 18-RMX Manager Application Polycom, Inc. 18-7 If a User with the entered Username and Password is not defined in the Collaboration Server , an error message is displayed and the system lets you re-enter the Username and Password. RMX Manager Main Screen The RMX Manager Main Screen is displayed only when at least one MCU is connected. This s ...

  • Polycom 3725-74600-004 - page 376

    Polycom® RealPresence Collaboration Ser verVirtual Edition Administrator’ s Guide 18-8 Polycom, Inc. MCUs Pane The MCUs pane includes a li st of MCUs and a toolbar. For each listed MCU, the system displays the following information: •M C U Display Name - the name of the MCU and its icon acco rding to its type and connection status. The foll ow ...

  • Polycom 3725-74600-004 - page 377

    Chapter 18-RMX Manager Application Polycom, Inc. 18-9 • Product Type - The MCU type: RealPre sence Coll aboration Server 1800, RealPresence Collaboration Server 1500/200 0/4000, RMX 80 0VE. Before connecting to th e MCU for the first time, the Collaboration Server type is unknown so RMX is displayed instead as a general indi cation. • Monitored ...

  • Polycom 3725-74600-004 - page 378

    Polycom® RealPresence Collaboration Ser verVirtual Edition Administrator’ s Guide 18-10 Polycom, Inc. Collaboration Server Management The Collaboration Server Management pane lists the entities of the selected MCU that need to be configured to enable the Collaboration Server to run conferences. Only users with Administrators permission ca n modi ...

  • Polycom 3725-74600-004 - page 379

    Chapter 18-RMX Manager Application Polycom, Inc. 18-11 The Participant Alerts pane is opened and closed by clicking the Participant Al erts button in the left corner of the Status Bar . Port Usage Gauges The Port Usage gauges display for the selected MCU: • The total number of Video ports in the system according. • The number of Video ports in ...

  • Polycom 3725-74600-004 - page 380

    Polycom® RealPresence Collaboration Ser verVirtual Edition Administrator’ s Guide 18-12 Polycom, Inc. Adding MCUs to the MCUs List The RMX Manager can connect to one or several Collaboration Server s simultaneously. If the site’s configuration includes more than one MCU, or when a new MCU is added to your configuration, and you want to monitor ...

  • Polycom 3725-74600-004 - page 381

    Chapter 18-RMX Manager Application Polycom, Inc. 18-13 3 Click OK . The MCU is added to the MCUs pane. 4 If required, repeat steps 1-3 to define additional Collaboration Server units. The MCUs pane contains the list of all defined MCUs. S t arting a Conference There are several ways to start a conference: • Clicking the New Conference button in t ...

  • Polycom 3725-74600-004 - page 382

    Polycom® RealPresence Collaboration Ser verVirtual Edition Administrator’ s Guide 18-14 Polycom, Inc. • Dialing in to a Meeting Room defined on any of the MCUs. — A Meeting Room is a conference that is saved on the MCU. It remains in passive mode until it is activated by the first pa rticipant, or the meeting organizer dialing in. For more i ...

  • Polycom 3725-74600-004 - page 383

    Chapter 18-RMX Manager Application Polycom, Inc. 18-15 You can use the New Conference - General dialog box to modify the conference parameters. If no defined participants are to be added to the conference, or you do not want to add additional information, click OK . For more details, see the Polycom® RealPresence Collabor ation Server Virtual Edit ...

  • Polycom 3725-74600-004 - page 384

    Polycom® RealPresence Collaboration Ser verVirtual Edition Administrator’ s Guide 18-16 Polycom, Inc. By default, th e participants are grouped by conferences, and the name of the MCU is displayed in the first column of the properti es table, enabling sorting accord ing to MCU name. Grouping the Particip ants by MCU The Participants can be group ...

  • Polycom 3725-74600-004 - page 385

    Chapter 18-RMX Manager Application Polycom, Inc. 18-17 The Participants pane display change s accordingly. To toggle between the two display modes, click View > Group by MCU. S t art Monitoring/Stop Monitoring By default, all conferences run ning on connected Collaboratio n Serv er s are monitored. You can stop the automatic monitoring of c onfe ...

  • Polycom 3725-74600-004 - page 386

    Polycom® RealPresence Collaboration Ser verVirtual Edition Administrator’ s Guide 18-18 Polycom, Inc. To start monitoring again, click the check box in the Monitor ed co l um n in t he MCUs pane, or right-clicking the MCU icon and selecti ng Start Monitoring . Modifying the MCU Properties You can view the currently defined MCU se ttings, and mod ...

  • Polycom 3725-74600-004 - page 387

    Chapter 18-RMX Manager Application Polycom, Inc. 18-19 b Right-click the MCU ico n and then click Disconnect MCU . The MCU icon changes to disconnected and any ongoing conference running on that MCU will not be monitored in this RMX Manager ; they are removed from the Conferences pane. This MCU can still be monitored and controlled by other users. ...

  • Polycom 3725-74600-004 - page 388

    Polycom® RealPresence Collaboration Ser verVirtual Edition Administrator’ s Guide 18-20 Polycom, Inc. The Multilingual Setting s dialog box opens, displaying the current language selection. 2 Click the check box of the re quired langua ge. Only one language can be selected. 3 Click OK . 4 Restart the RMX Manager application to implement the lang ...

  • Polycom 3725-74600-004 - page 389

    Chapter 18-RMX Manager Application Polycom, Inc. 18-21 2 Click th e Browse button to select the location of the sa ve file, or enter the required path in the Export P ath box. The selected fi le path is displayed i n the Export P ath box. 3 Click OK to export the RMX Manager configuration. To Import the RMX Manager Configuration: 1 In the Multi-RMX ...

  • Polycom 3725-74600-004 - page 390

    Polycom® RealPresence Collaboration Ser verVirtual Edition Administrator’ s Guide 18-22 Polycom, Inc. ...

  • Polycom 3725-74600-004 - page 391

    Polycom, Inc. 19-1 19 Collaboration Server Administration and Utilities System and Particip ant Alert s The MCU alerts users to any faults or error s the MCU encountered during operation. Two indication bars labeled Sys tem Alerts and Particip ant Aler ts signal users of system errors by blinking red in the event of an alert. The System Alerts indi ...

  • Polycom 3725-74600-004 - page 392

    Polycom® RealPresence Collaboration Ser verVirtual Edition Administrator’ s Guide 19-2 Polycom, Inc. To view the System Alerts list: 1 Click the red blink ing System Alerts indication bar. The Active Alarms pane opens. This screen indicates what events have not been resolved. The following columns appear in the Active Alarms pane: For more infor ...

  • Polycom 3725-74600-004 - page 393

    Chapter 19-Collaboration Server Administration and Utilities Polycom, Inc. 19-3 2 Click one of the following two buttons to view its report in the System Alerts pane: 3 To save the Ac tive Alarms, Faults Full List or Faults report: — to a text file, click the Save to Text button — to an XML file, click the Sav e to XML button The Save dialog wi ...

  • Polycom 3725-74600-004 - page 394

    Polycom® RealPresence Collaboration Ser verVirtual Edition Administrator’ s Guide 19-4 Polycom, Inc. RMX T ime To ensure accurate conference scheduling, th e MCU has an internal clock that can function in standalone mode, or in sync hronization with up to three Network Time Protocol ( NT P ) servers. Guidelines • NTP Version 4 is the only supp ...

  • Polycom 3725-74600-004 - page 395

    Chapter 19-Collaboration Server Administration and Utilities Polycom, Inc. 19-5 Resource Management Resource Cap acity The following table describes the reso urce capacity allocations for the RealPresence Collaboration Server Virtual Edition per Resource type. GMT Offset T he time zone difference between Greenwich and the MCU’s physical location ...

  • Polycom 3725-74600-004 - page 396

    Polycom® RealPresence Collaboration Ser verVirtual Edition Administrator’ s Guide 19-6 Polycom, Inc. In a mixed CP and SVC conference, video resources are used according to the amount of both AVC and SVC participants in the conf erence. Th e ratio of resources in a mixed conference is one AVC HD (720p30) video resource to thr ee SVC video resour ...

  • Polycom 3725-74600-004 - page 397

    Chapter 19-Collaboration Server Administration and Utilities Polycom, Inc. 19-7 A VC Conferencing - Continuous Presence Video resources usage varies accor ding to the video resolution used by the endpoints. The higher the video resolution (qua lity), the greate r the amount of video resour ces consumed by the MCU. Table 19-7 shows the number of vid ...

  • Polycom 3725-74600-004 - page 398

    Polycom® RealPresence Collaboration Ser verVirtual Edition Administrator’ s Guide 19-8 Polycom, Inc. AVC Conferencing - Voice One CIF video resource equals 3 voice resources. All resources are taken from the same pool of video resources. Forcing Video Resource Allo cation to CIF Resolution You can set the MCU to allocate one CIF video resource t ...

  • Polycom 3725-74600-004 - page 399

    Chapter 19-Collaboration Server Administration and Utilities Polycom, Inc. 19-9 You can define several endpoint types, list ing them one after the other separated by semicolon (;). For example, CMA Desktop;V SX 8000. 5 Click OK . The new flag is added to the flags list. Reset the MCU fo r changes to take ef fect. For more det ails, see the Polycom? ...

  • Polycom 3725-74600-004 - page 400

    Polycom® RealPresence Collaboration Ser verVirtual Edition Administrator’ s Guide 19-10 Polycom, Inc. For each resource type, the Resource Re port includes th e following columns: • The Resource Report dialog box is displayed, showing the resource usage according to the Resource Capacity Mode . Resource usage is di splayed for video resources ...

  • Polycom 3725-74600-004 - page 401

    Chapter 19-Collaboration Server Administration and Utilities Polycom, Inc. 19-11 When viewing the Collaboration Server resource report for mixed CP and SVC conferences, the resource allocations are described in AVC HD720p3 0 units. A port ratio of 1 AVC HD port will equal 2 AVC SD ports, which equa ls 3 SVC ports (in a non-mixed conference). When t ...

  • Polycom 3725-74600-004 - page 402

    Polycom® RealPresence Collaboration Ser verVirtual Edition Administrator’ s Guide 19-12 Polycom, Inc. • T h e Collaboration Server is unaware of the resource usage split between the CMA and RealPresence DMA system. Port Usage Threshold The Collaboration Server can be set to alert the administrator to potential port capacity shortages. A capaci ...

  • Polycom 3725-74600-004 - page 403

    Chapter 19-Collaboration Server Administration and Utilities Polycom, Inc. 19-13 • The port usage threshold for Audio resour ce s is exceeded. The threshold is defined in the Setup > Port Gauge dialog box. When the flag is set to YES, the system will allow SIP audio endpoints to connect to the MCU until the Port Usage threshold is reached. Onc ...

  • Polycom 3725-74600-004 - page 404

    Polycom® RealPresence Collaboration Ser verVirtual Edition Administrator’ s Guide 19-14 Polycom, Inc. • The number of Video ports in use. •T h e High Port Usage threshold. The basic unit used for reporting resource usage in the Port Gauges is HD720p30. Results are rounded to the nearest int eger. Video Port Usage Indicator T otal Allocated V ...

  • Polycom 3725-74600-004 - page 405

    Chapter 19-Collaboration Server Administration and Utilities Polycom, Inc. 19-15 System Information System Information includes License Information and general system information. To view the System Info rmation properties box: >> On the menu, click Administration > Sy stem Informat ion . The System Information properties box is displayed. ...

  • Polycom 3725-74600-004 - page 406

    Polycom® RealPresence Collaboration Ser verVirtual Edition Administrator’ s Guide 19-16 Polycom, Inc. Encryp tion Indicates whether Encryption is incl uded in the MCU license. Encryption is not a vailable in all countries. Range: True / False Serial Number D isplays the Serial Number of the Collab oration Server unit. HD Indicates if the MCU is ...

  • Polycom 3725-74600-004 - page 407

    Chapter 19-Collaboration Server Administration and Utilities Polycom, Inc. 19-17 SNMP (Simple Network Management Protocol) SNMP enables managing and moni toring of the MCU status by external managing systems, such as HP OpenView or through web applications. The Collaboration Server’s implementati on of SNMPv3 is FIPS 140 compliant. MIBs (Manageme ...

  • Polycom 3725-74600-004 - page 408

    Polycom® RealPresence Collaboration Ser verVirtual Edition Administrator’ s Guide 19-18 Polycom, Inc. Support for MI B-II Sections The following table detail s the MIB-II sections that are suppor ted: The Alarm-MIB MIB used to send alarms. Wh en a trap is sent, the Alarm-MIB is used to sen d it. H.341-MIB (H. 341 – H.323) • Gives th e addres ...

  • Polycom 3725-74600-004 - page 409

    Chapter 19-Collaboration Server Administration and Utilities Polycom, Inc. 19-19 Unified MIB The Collaboratio n Server uses the Polycom Unified MIB, in addi tion to the RMX sp ecific MIB. The Polycom Unified MIB is an MIB that is used by many Polycom product s. The following table describes the information prov id ed by the Collaboration Server in ...

  • Polycom 3725-74600-004 - page 410

    Polycom® RealPresence Collaboration Ser verVirtual Edition Administrator’ s Guide 19-20 Polycom, Inc. ServiceH323 Integer Indicates the status of H.323 capabilities: 1 - The servi ce is enabled and operational . 2 - The service is enabled but is not opera tional. 3 - The servi ce is disabled. ServiceSIP Integer Indicates the status of SIP capabi ...

  • Polycom 3725-74600-004 - page 411

    Chapter 19-Collaboration Server Administration and Utilities Polycom, Inc. 19-21 Tr a p s Three types of traps are sent as follows: 1 ColdStart trap. This is a standard trap which is sent when the MCU is reset. Figure 1 An Example of a ColdSt art T rap 2 Authentication fail ure trap. This is a standard trap which is sent when an unauthorized commun ...

  • Polycom 3725-74600-004 - page 412

    Polycom® RealPresence Collaboration Ser verVirtual Edition Administrator’ s Guide 19-22 Polycom, Inc. 3 Alarm Fault trap. The thi rd trap type is a family of traps defined in the POLYCOM- RMX-MIB file, these traps are associated with the Collaboration Server act ive alarm and clearance (proprietary SNMP trap). Figure 3 An E xample of an Alarm Fa ...

  • Polycom 3725-74600-004 - page 413

    Chapter 19-Collaboration Server Administration and Utilities Polycom, Inc. 19-23 5016 Process idle 5107 Failed to open Apache server configuration file 5108 Failed to save Apache server configuration fil e 51 10 A private version is loa ded 5 111 NTP synchronization failure 51 12 Invalid date and time 51 16 Incorrect Ethern et Settings 51 17 Smart ...

  • Polycom 3725-74600-004 - page 414

    Polycom® RealPresence Collaboration Ser verVirtual Edition Administrator’ s Guide 19-24 Polycom, Inc. Defining the SNMP Parameters in the Collaboration Server The SNMP option is enabled via the Collaboration Server Web Client application. The addresses of the Managers monitoring the MCU and other security information are defined in the Collabora ...

  • Polycom 3725-74600-004 - page 415

    Chapter 19-Collaboration Server Administration and Utilities Polycom, Inc. 19-25 5 Click OK . The path of the se lected directory is displayed in the Retrieve MIB Fi les dialog bo x. 6 Click th e Save button. The MIB files are saved to the selected directory. 7 Click Close to exit the Retrieve MIB Files dialog box. 8 In the Agent dialog box, define ...

  • Polycom 3725-74600-004 - page 416

    Polycom® RealPresence Collaboration Ser verVirtual Edition Administrator’ s Guide 19-26 Polycom, Inc. 10 Define the following par ameters: 11 Click the Add button to add a new Manager terminal. T a ble 19-17 SNMPv3 - T raps Field Description SNMP T rap Version S pecifies the version , either V ersion 1 2 or 3 o f the traps being sent to the IP H ...

  • Polycom 3725-74600-004 - page 417

    Chapter 19-Collaboration Server Administration and Utilities Polycom, Inc. 19-27 Depending on the SNMP Trap Version selected, one of the two following New Trap Destination dialog boxes opens. 12 Define the following parameter s: T rap Version 1 ,2 T rap Version 3 T a ble 19-18 SNMPv3 - T raps Field Description Ve r s i o n IP Address Enter the IP a ...

  • Polycom 3725-74600-004 - page 418

    Polycom® RealPresence Collaboration Ser verVirtual Edition Administrator’ s Guide 19-28 Polycom, Inc. 13 Type the IP Address and the Community name of the manager terminal used to monitor the MCU activity, and then click OK . The Community name is a string of characters that wi ll be added to the message that is sent to the external Manager t er ...

  • Polycom 3725-74600-004 - page 419

    Chapter 19-Collaboration Server Administration and Utilities Polycom, Inc. 19-29 The Collaboration Server-SNMP Properties – Security dialog box opens. This dialog box is used to define whether the query sent to the MCU is sent from an authorized sour ce. When the “Accept SNMP packets from all Hosts” is disabled, a valid query must contain the ...

  • Polycom 3725-74600-004 - page 420

    Polycom® RealPresence Collaboration Ser verVirtual Edition Administrator’ s Guide 19-30 Polycom, Inc. 15 Define the following par ameters: T ab le 19-19 SNMP - Security Field Descrip tion Send Authentication Tr a p Select this check box to send a message to the SNMP Manager when an unauthorized que ry is sent to the MCU. When cleared, no indicat ...

  • Polycom 3725-74600-004 - page 421

    Chapter 19-Collaboration Server Administration and Utilities Polycom, Inc. 19-31 16 To specif ically de fine one o r more vali d termi nals, en sure that th e Accept SNMP Packets from any Host option is cleared and then cli ck the Add button. The Accepted Host IP Address dialog box opens. 17 Enter the IP Address of the Manager terminal from which v ...

  • Polycom 3725-74600-004 - page 422

    Polycom® RealPresence Collaboration Ser verVirtual Edition Administrator’ s Guide 19-32 Polycom, Inc. Audible Alarm Permissions An operator/administrator can configure the Request Operator As sist ance audible alarm, however Users with different authorization level have different configur ation capabilities as shown in Table 19-20. Stop Repeatin ...

  • Polycom 3725-74600-004 - page 423

    Chapter 19-Collaboration Server Administration and Utilities Polycom, Inc. 19-33 The User Customization window opens. 2 Define the following parameter s: 3 Click OK . Replacing the Audible Alarm File Each Collaboration Server is shipped with a de fault tone file in *.wav format that plays a specific tone when participant s request Operator Assistan ...

  • Polycom 3725-74600-004 - page 424

    Polycom® RealPresence Collaboration Ser verVirtual Edition Administrator’ s Guide 19-34 Polycom, Inc. To replace the Audio file on the Collaboration Server Client or RMX Manager: 1 On the Collaboration Server menu, click Setup > Audible Alarms > Download Audible Alarm Fi le . The Download Audible Alarm File window opens. 2 Click the Browse ...

  • Polycom 3725-74600-004 - page 425

    Chapter 19-Collaboration Server Administration and Utilities Polycom, Inc. 19-35 Multilingual Setting Each supported languag e is represented by a country flag in the Welcome Screen and can be selected as the language for the Collaboration Server Web Client. Customizing the Multilingual Setting The languages available for selection in the Login scr ...

  • Polycom 3725-74600-004 - page 426

    Polycom® RealPresence Collaboration Ser verVirtual Edition Administrator’ s Guide 19-36 Polycom, Inc. Banner Display and Customization The Login Screen and Main Screen of the Collaboration Server Web Client and the Collaboration Server Manager can display informative or warning text banners. These banners can include general information or they ...

  • Polycom 3725-74600-004 - page 427

    Chapter 19-Collaboration Server Administration and Utilities Polycom, Inc. 19-37 • Any attempt to modify a non-modifiable banne r results in it automatically being copied to the Custom banner. Non-Modifiable Banner T ext Sample 1 Banner You are accessing a U.S. Go vernment (USG) Information System (IS) th at is provided for USG-authorized use onl ...

  • Polycom 3725-74600-004 - page 428

    Polycom® RealPresence Collaboration Ser verVirtual Edition Administrator’ s Guide 19-38 Polycom, Inc. includes active attacks by a uthorized personnel and their entities to test or verify the security of the syst em. During monitoring, information may be examined, recorded, copied and used for authorized purposes. All i nformation including pers ...

  • Polycom 3725-74600-004 - page 429

    Chapter 19-Collaboration Server Administration and Utilities Polycom, Inc. 19-39 Banner Display Login Screen Banner The Login screen banner can display any te xt, for example the terms and conditions for system usage. The user must acknowledge that the information was read and click the Accept button to proceed to the Login screen as shown in the f ...

  • Polycom 3725-74600-004 - page 430

    Polycom® RealPresence Collaboration Ser verVirtual Edition Administrator’ s Guide 19-40 Polycom, Inc. Main Screen Banner The Main Screen banner is displayed at the bottom of the screen, as follows: Sof tware Management The Software Management menu is used to backup and re store the Collaboration Server's configuration files and to downl oad ...

  • Polycom 3725-74600-004 - page 431

    Chapter 19-Collaboration Server Administration and Utilities Polycom, Inc. 19-41 — Rooms, — Profiles — System Flags — Resource Allocation — IVR messages, music — Collaboration Server Web Client user setting - fonts, windows — Collaboration Server Web Client global settings – notes, address book, language — Private keys and certi f ...

  • Polycom 3725-74600-004 - page 432

    Polycom® RealPresence Collaboration Ser verVirtual Edition Administrator’ s Guide 19-42 Polycom, Inc. Ping Collaboration Server The Ping administration tool enables the Collaboration Server Signal ing Host to test network connectivity by Pinging IP addresses. Guidelines • Both explicit IP address es and Host Names are supported. •T h e Colla ...

  • Polycom 3725-74600-004 - page 433

    Chapter 19-Collaboration Server Administration and Utilities Polycom, Inc. 19-43 • Not all defined participants are connected to the conference or when a single participant is connected. • A change in the MCU status occurs and an alarm is added to the alarm’s list. A welcome message is displayed to the Collabo ration Server user upon connecti ...

  • Polycom 3725-74600-004 - page 434

    Polycom® RealPresence Collaboration Ser verVirtual Edition Administrator’ s Guide 19-44 Polycom, Inc. 2 Enable / Disable All Notifications or Custom to select specific notifications to disp lay. 3 Click OK . Logger Diagnostic Files The Logger utility is a troubleshooting tool that continua lly records MCU system messages and saves them to files ...

  • Polycom 3725-74600-004 - page 435

    Chapter 19-Collaboration Server Administration and Utilities Polycom, Inc. 19-45 When retrieved, the log file name structure is as f ollows: • Sequence number (starting with 1) • Date and Time of first message • Date and Time of last message •F i l e s i z e • Special information about the data, such as Startup File name structure: Log_SN ...

  • Polycom 3725-74600-004 - page 436

    Polycom® RealPresence Collaboration Ser verVirtual Edition Administrator’ s Guide 19-46 Polycom, Inc. Viewing the Logger Files: To analyze the log files generated by the system , open t he retrieved *.txt files in any text editor application, i.e. Notepad, Textpad or MS Word. 1 Using Windows Explorer, browse to the directory containing the retri ...

  • Polycom 3725-74600-004 - page 437

    Chapter 19-Collaboration Server Administration and Utilities Polycom, Inc. 19-47 S tep 1: Creating the Informati on Collector Compressed File To create the compressed file: 1 In the Collaboration Server menu, click Administration > Tools > Information Collector . The Information Collector dialog box is displayed. 2 In the From Date and Until ...

  • Polycom 3725-74600-004 - page 438

    Polycom® RealPresence Collaboration Ser verVirtual Edition Administrator’ s Guide 19-48 Polycom, Inc. St ep 2: Saving th e Compressed File 1 The compressed file is automatically save d in the director y selected in th e Information Collector dialog box. The file is named info.t gz . A success information box is display ed. 2 Click the OK button. ...

  • Polycom 3725-74600-004 - page 439

    Chapter 19-Collaboration Server Administration and Utilities Polycom, Inc. 19-49 A new current auditor event file is created when: • the system is started • the size of the current auditor event file e xceeds 2 MB • the current auditor event file ’s age exceeds 24 hours Up to 1000 auditor event files are stored per Collaboration Server . Th ...

  • Polycom 3725-74600-004 - page 440

    Polycom® RealPresence Collaboration Ser verVirtual Edition Administrator’ s Guide 19-50 Polycom, Inc. • False – file was created when previous audi t event file reached a size of 2 MB or was more than 24 hours old — File Retrieved : • True - file was previously retrieved. • False - file was ne ver previously retrieved. The order of the ...

  • Polycom 3725-74600-004 - page 441

    Chapter 19-Collaboration Server Administration and Utilities Polycom, Inc. 19-51 The following fields are displayed for each event: T a ble 19-26 Auditor Event Columns Field Description Event ID The sequence number of t he event generated by the Collabo ration Server . Date & Time The date and time of th e event taken from the Collaboration Ser ...

  • Polycom 3725-74600-004 - page 442

    Polycom® RealPresence Collaboration Ser verVirtual Edition Administrator’ s Guide 19-52 Polycom, Inc. The order of the Audito r File View er field header columns can be changed and the fields can be sorted and filtered to faci litate different analysis methods. 2 In the event list, click the events or use the keyboard’s Up-arrow and Down-arrow ...

  • Polycom 3725-74600-004 - page 443

    Chapter 19-Collaboration Server Administration and Utilities Polycom, Inc. 19-53 File system scan failure. File system space shortage. Internal MCU reset. Internal System configuration during startup. Invalid date a nd time. Invalid MCU Version. IP addresses of Signaling Host and Control Unit are th e same. IP Network Service configuration modified ...

  • Polycom 3725-74600-004 - page 444

    Polycom® RealPresence Collaboration Ser verVirtual Edition Administrator’ s Guide 19-54 Polycom, Inc. T ransactions Table 2 lists Transactions that are recorded by the Audit or . USB key used to change system configuration. User closed the browser User initiated MCU reset. T ab le 19-28 T ransactions T ransaction TRANS_CFG :SET_CFG TRANS_IP_SERV ...

  • Polycom 3725-74600-004 - page 445

    Chapter 19-Collaboration Server Administration and Utilities Polycom, Inc. 19-55 ActiveX Byp ass At sites that , for securi ty reasons , do not perm it Microsoft® ActiveX® to be installed, the MSI (Windows Installer Fi le) utility can be used to install .NET Framework and .N ET Security Settings components on wo rkstations throughout the network. ...

  • Polycom 3725-74600-004 - page 446

    Polycom® RealPresence Collaboration Ser verVirtual Edition Administrator’ s Guide 19-56 Polycom, Inc. The installation is done by the network administrator using a 3rd par ty network software installati on utility and i s transparent to all other users . ...

  • Polycom 3725-74600-004 - page 447

    Chapter 19-Collaboration Server Administration and Utilities Polycom, Inc. 19-57 Resetting the Collaboration Server To restart the MCU instance: 1 Click Start > Programs. a If the VMware vSpher e Client is dis played in the recently used programs list, cl ick VMware vS phere Clie nt in the list to start the application. or b Click All Programs & ...

  • Polycom 3725-74600-004 - page 448

    Polycom® RealPresence Collaboration Ser verVirtual Edition Administrator’ s Guide 19-58 Polycom, Inc. The VMware vSphere Client opens. 5 In the Inventory Panel , click the Datastore that houses the MCU. ...

  • Polycom 3725-74600-004 - page 449

    Chapter 19-Collaboration Server Administration and Utilities Polycom, Inc. 19-59 6 Right-click on the MCU virtual machine, then click Po wer > Restart Guest The virtual machine and the MCU insta nce restart. Upgrading and Downgrading This procedure allows an administrator to up date the MCU instance without requiring the administrator to reregis ...

  • Polycom 3725-74600-004 - page 450

    Polycom® RealPresence Collaboration Ser verVirtual Edition Administrator’ s Guide 19-60 Polycom, Inc. The Backup Configuration dialog box opens. 2 Click the Browse button. The Browse To File dialog box opens. 3 Select the Backup Directory Path and then click Backup . 4 On the Windows taskbar, click the Start > Programs. a If the VMware vSpher ...

  • Polycom 3725-74600-004 - page 451

    Chapter 19-Collaboration Server Administration and Utilities Polycom, Inc. 19-61 The VMware vSphere Client is displayed . 8 In the Inventory Panel , select the Datastore that houses the MCU. Inventory Panel ...

  • Polycom 3725-74600-004 - page 452

    Polycom® RealPresence Collaboration Ser verVirtual Edition Administrator’ s Guide 19-62 Polycom, Inc. The inventory of the Datastore appears. 9 Right-click the MCU virtual machine, then click Power > Shut Down Guest . When VM turns blue, the virtual machine has shut down. ...

  • Polycom 3725-74600-004 - page 453

    Chapter 19-Collaboration Server Administration and Utilities Polycom, Inc. 19-63 10 When the MCU has s hut down, click t he Summary tab. 11 Under Resources , right- click the datastore, and click Browse Datastore . The Browse Datastore window appears. 12 In the Folders tab, select the folder whose name matches that of the MCU. If the same name has ...

  • Polycom 3725-74600-004 - page 454

    Polycom® RealPresence Collaboration Ser verVirtual Edition Administrator’ s Guide 19-64 Polycom, Inc. The contents of the folder ar e displayed. 13 Right-click the file ending with “.vmx” and click Download. The Browse For Folder window appears. 14 Browse to a location and click OK . The Upload/Download Operation Warning window may appear. 1 ...

  • Polycom 3725-74600-004 - page 455

    Chapter 19-Collaboration Server Administration and Utilities Polycom, Inc. 19-65 The file do wnloads. 16 Open the file in any plain text editor. 17 Locate the line that starts with uuid.bio s. 18 Copy the entir e line and paste it into another text file . 19 Save the text file. 20 In the Inventory Panel , click the Datastore that houses the MCU. 21 ...

  • Polycom 3725-74600-004 - page 456

    Polycom® RealPresence Collaboration Ser verVirtual Edition Administrator’ s Guide 19-66 Polycom, Inc. The Confirm Delet e window appears. 22 Click Yes . 23 On the vSphere Client menu, select File > Deploy OVF Template. ...

  • Polycom 3725-74600-004 - page 457

    Chapter 19-Collaboration Server Administration and Utilities Polycom, Inc. 19-67 The Deploy OVF Template wizard opens to the Source page. 24 Click Browse. The Open dialog box appear s. 25 Browse to the new OVA file. ...

  • Polycom 3725-74600-004 - page 458

    Polycom® RealPresence Collaboration Ser verVirtual Edition Administrator’ s Guide 19-68 Polycom, Inc. 26 Either double-click on the OVA file or click on the file, then click Open. 27 Click Next . ...

  • Polycom 3725-74600-004 - page 459

    Chapter 19-Collaboration Server Administration and Utilities Polycom, Inc. 19-69 The OVF Template Details page is displayed. 28 Click Next . The Name and Location page is display ed. ...

  • Polycom 3725-74600-004 - page 460

    Polycom® RealPresence Collaboration Ser verVirtual Edition Administrator’ s Guide 19-70 Polycom, Inc. 29 In the Name field, type the same name previously used for the MCU. 30 Click Next. The Disk Format page is displayed. 31 Select Thin Provision , then click Next . ...

  • Polycom 3725-74600-004 - page 461

    Chapter 19-Collaboration Server Administration and Utilities Polycom, Inc. 19-71 The Network Mapping page is di splayed. 32 Select the appropriate network mappings, then click Next. ...

  • Polycom 3725-74600-004 - page 462

    Polycom® RealPresence Collaboration Ser verVirtual Edition Administrator’ s Guide 19-72 Polycom, Inc. The Ready to Complete page is d isplayed. 33 Verify that Power on after deployment is not selected. 34 Confirm that all the settings are correct, then click Fi nish. The vSphere Client deploys the OVF fi le. When the deployment is complete the f ...

  • Polycom 3725-74600-004 - page 463

    Chapter 19-Collaboration Server Administration and Utilities Polycom, Inc. 19-73 36 In the Inventory Panel , select the Datastore that used to house the MCU. 37 Click th e Summary tab. 38 Under Resources , right- click the datastore, and click Browse Datastore . The Browse Datastore window appears. 39 In the Folders tab, select the folder whose nam ...

  • Polycom 3725-74600-004 - page 464

    Polycom® RealPresence Collaboration Ser verVirtual Edition Administrator’ s Guide 19-74 Polycom, Inc. The contents of the folder ar e displayed. 40 Right-click the file ending with “.vmx” and click Download. The Browse For Folder window appears. 41 Browse to a location and click OK . The Upload/Download Operation Warning window may appear. ...

  • Polycom 3725-74600-004 - page 465

    Chapter 19-Collaboration Server Administration and Utilities Polycom, Inc. 19-75 42 If the Upload/Download Ope ration Warning window appears, click Yes . If it does not appear, proceed to Step 43. The file do wnloads. 43 Open the file created in Ste p 18. 44 Open the file in any plain text editor. 45 Locate the line that starts with, uuid.bios. 46 ...

  • Polycom 3725-74600-004 - page 466

    Polycom® RealPresence Collaboration Ser verVirtual Edition Administrator’ s Guide 19-76 Polycom, Inc. 50 In the tool bar of the Datastore Browser window, click the Upload fi les to this datastore button. 51 Click Upload File. The Upload Items window appears. 52 Navigate to where you saved the “.vmx” file in Step 48, s elect it, then click Op ...

  • Polycom 3725-74600-004 - page 467

    Chapter 19-Collaboration Server Administration and Utilities Polycom, Inc. 19-77 54 Close t he Datastore Browser . 55 In the Inventory Panel , click the Datastore that houses the MCU. 56 Right-click the MCU virtual machine, then click Power > Power On . After a few minutes, the MCU turns on. 57 Start the Collabora tion Server Web Client applicat ...

  • Polycom 3725-74600-004 - page 468

    Polycom® RealPresence Collaboration Ser verVirtual Edition Administrator’ s Guide 19-78 Polycom, Inc. The Collaboration Server Web Client Login screen is displayed. 58 In the Collaboration Server Web Client Login screen, enter the default Username ( POLYCOM ) and Password ( POLYCOM ) and click Login . The Collaboration Server Web Client opens an ...

  • Polycom 3725-74600-004 - page 469

    Chapter 19-Collaboration Server Administration and Utilities Polycom, Inc. 19-79 ...

  • Polycom 3725-74600-004 - page 470

    Polycom® RealPresence Collaboration Ser verVirtual Edition Administrator’ s Guide 19-80 Polycom, Inc. ...

  • Polycom 3725-74600-004 - page 471

    Polycom, Inc. 20-1 20 System Configuration Flags The system’s overall behavior can be configured by modifyin g the default values o f the System Flags. Modifying System Flags To modify system flags: 1 On the Collaboration Server menu, click Setup > System Conf iguration . The System Flags dialog box opens. 2 In the MCMS_P ARAMETERS tab, the fo ...

  • Polycom 3725-74600-004 - page 472

    Polycom® RealPresence Collaboration Ser verVirtual Edition Administrator’ s Guide 20-2 Polycom, Inc. ALLOW_NON_ENCR YPT_R ECORDING_LINK_IN_ENCR YPT_CONF When set to NO (default), the Recording Link inherits the encryption settings of the confer ence. If the conference is encrypted, the recording link will be encrypted. When set to YES , it disab ...

  • Polycom 3725-74600-004 - page 473

    Chapter 20-System Configuration Flags Polycom, Inc. 20-3 CONTENT_SPEAKER_INTR A_SUPPRESSION_IN_SEC ONDS This flag controls the req uests to refresh (intra) the content sent from the Colla boration Server system to the content sender as a result of refresh requests initiated by other conference participants. Enter the interval in seconds bet ween th ...

  • Polycom 3725-74600-004 - page 474

    Polycom® RealPresence Collaboration Ser verVirtual Edition Administrator’ s Guide 20-4 Polycom, Inc. ENABLE_CYCLIC_FILE_SY STEM_ALARMS Enables or disables the display of Active Alarms before overwriting the older CDR/Audi to r/Log files, e nabling the users to backup the older file s before they are deleted. Default: NO ENFORCE_SAFE_UPGRAD E Whe ...

  • Polycom 3725-74600-004 - page 475

    Chapter 20-System Configuration Flags Polycom, Inc. 20-5 GK_MANDA TOR Y_F OR_CA LLS_IN If set to YE S , a gatekeeper is required to receive incoming H.323 calls. If a gatekeeper is not configure in the Collaboration Server, the calls will fail. If set to NO (default), gatekee per is not required to pro cess H.323 incoming calls an d H.323 participa ...

  • Polycom 3725-74600-004 - page 476

    Polycom® RealPresence Collaboration Ser verVirtual Edition Administrator’ s Guide 20-6 Polycom, Inc. IVR_ROLL_ CALL_VOLUME The volume of the Roll Call varies according to the value of this flag. Possible value range: 0 -10 (Default: 6). 0 – disables playing the Roll Call 1 – lowest volume 10 – highest volume Note: • It is not recommended ...

  • Polycom 3725-74600-004 - page 477

    Chapter 20-System Configuration Flags Polycom, Inc. 20-7 MAX_INTRA_REQUESTS_P ER_INTERV AL_ Enter the maximum number of refr esh (intra) requests for the Content channel sent by the participant’s endpoint in a 10 seconds interva l that will be dealt by the Collaboration Server system. When this number is exceeded, the Content sent by this partici ...

  • Polycom 3725-74600-004 - page 478

    Polycom® RealPresence Collaboration Ser verVirtual Edition Administrator’ s Guide 20-8 Polycom, Inc. MUL TIPLE_SERVICES Determines whether the Multiple Services option is be activated once the appropriate license is installed. Possible V alues: YES / NO Default: NO NUMERIC_CHAIR_P ASS_D EF AUL T_LEN This flag enables or disables the a utomatic g ...

  • Polycom 3725-74600-004 - page 479

    Chapter 20-System Configuration Flags Polycom, Inc. 20-9 NUMERIC_CONF_P ASS_DE F AUL T_LEN This flag enables or disables the automatic genera tion of conference passwords and determine s th e number of digits in the conference passwords assigned by the MCU. Possible values are: • 0 disables the automatic password generation. Any value othe r than ...

  • Polycom 3725-74600-004 - page 480

    Polycom® RealPresence Collaboration Ser verVirtual Edition Administrator’ s Guide 20-10 Polycom, Inc. RESTRICT_CONTENT_BRO ADCAST_TO_LECTURER If set to YES, only the conferen ce lecturer may send content to the conference. If set to NO, any conference participant can send content. Default: YES RRQ_WITHOUT_GRQ T o enable registration, some gateke ...

  • Polycom 3725-74600-004 - page 481

    Chapter 20-System Configuration Flags Polycom, Inc. 20-11 SYSTEM_BROADCAST_VO LUME This value is used when the system flag FORCE_SYSTEM_BROADCAST_VOLUME is set to YES. Determines the default audio leve l with which the participants connects and sends audio to the conference. The volume scale is from 1 to 10, where 1 is the weakest and 10 is the str ...

  • Polycom 3725-74600-004 - page 482

    Polycom® RealPresence Collaboration Ser verVirtual Edition Administrator’ s Guide 20-12 Polycom, Inc. 3 To modify a flag value, double-click or select the flag and click the Edit Flag button. 4 In the New Value field, enter the flag’s new value. 5 Click OK to close the Update Flag dialog box. 6 Repeat steps 2–4 to mo dify additional flags. 7 ...

  • Polycom 3725-74600-004 - page 483

    Chapter 20-System Configuration Flags Polycom, Inc. 20-13 802_FIPS_MODE Not supported with RealPresence Collaboration Server Virtual Edition. ACCEPT_VOIP_DTMF_TYP E Defines the type of DTMF tones (inband) or digits ( outband) that the Collaboration Server will accept in VOIP calls. Range: • 0 - Auto (default): Inband or outband DTMF tones/digits ...

  • Polycom 3725-74600-004 - page 484

    Polycom® RealPresence Collaboration Ser verVirtual Edition Administrator’ s Guide 20-14 Polycom, Inc. BURN_BIOS Although not recommen ded , setting this fl ag’s value to NO will prevent BIOS upgrade. Default: YES. CAC_ENABLE When set to YES, enables the Call Admission Control implementation in the Collaboration Server. Default: NO (CAC is disa ...

  • Polycom 3725-74600-004 - page 485

    Chapter 20-System Configuration Flags Polycom, Inc. 20-15 CP_REGARD_TO_INCOMIN G_SETUP_RA TE For use in the Avaya Environment. If set to YES, the Co llaboration Server calc ulates the line rate for incoming calls in CP conferences, according to the line rate which is declared by the endpoint in the H.225 setup message. If set to NO, the rate is cal ...

  • Polycom 3725-74600-004 - page 486

    Polycom® RealPresence Collaboration Ser verVirtual Edition Administrator’ s Guide 20-16 Polycom, Inc. DISABLE_CELLS_NETWOR K_IND Disable the display of Network Quality Indicators displayed in the cells of the conference Video Layout . Default: YES Range: YES / NO DISABLE_DUMMY_REGIST RA TION Enables or disables SIP dummy registration on the do m ...

  • Polycom 3725-74600-004 - page 487

    Chapter 20-System Configuration Flags Polycom, Inc. 20-17 ENABLE_CLOSED_CAPTIO N Enables or disables the Closed Captions optio n that allow endpoints to end points to provide real-time text transcriptions or language translations of the video conference. When set to NO (default), Closed Captions are disabled. When set to YES, Closed Captions are en ...

  • Polycom 3725-74600-004 - page 488

    Polycom® RealPresence Collaboration Ser verVirtual Edition Administrator’ s Guide 20-18 Polycom, Inc. ENABLE_SELECTIVE_MIXI NG Enables (default) or disables the Au tomatic muting of noisy A VC endpoints. For more details, see " Permanent Conferen ce” on page 3-49 . When set to YES, the automatic muting of noisy endpoints can be enabled or ...

  • Polycom 3725-74600-004 - page 489

    Chapter 20-System Configuration Flags Polycom, Inc. 20-19 EXTERNAL_CONTENT_IP Enter the IP address of the CM A/XMA server in the format: http://[IP address of the CMA server] . For example, http ://172.22 .185.89. This flag is also the trigger for rep lacing the internal Collaboration Server add ress book with the CMA global Address Book. When empt ...

  • Polycom 3725-74600-004 - page 490

    Polycom® RealPresence Collaboration Ser verVirtual Edition Administrator’ s Guide 20-20 Polycom, Inc. FORCE_1X1_LA YOU T_ON_ CASCADED_LINK_CONNE CTION When set to YES , the cascaded link is automatically set to Full Screen (1x1) in CP conferences forcing the speaker in one cascaded confere nce to display in full window i n the video layout of th ...

  • Polycom 3725-74600-004 - page 491

    Chapter 20-System Configuration Flags Polycom, Inc. 20-21 FORCE_ST A TIC_MB_ENCO DING This flag supports T andberg MXP mode of sending and receiving video by IP endpoint in HD 720p resolution and Video Quality set to Motion. Default value: T andberg MXP . T o disable this flag , enter NONE . G728_IP Enables or disables declara tion of G .728 Audio ...

  • Polycom 3725-74600-004 - page 492

    Polycom® RealPresence Collaboration Ser verVirtual Edition Administrator’ s Guide 20-22 Polycom, Inc. HIDE_CONFERENCE_P ASS WORD If set to YES: • Conference and Chairperson Passwords that are displayed i n the Collaboratio n Server Web Client or RMX Manager are hidden when viewi ng the properties of the conference. • Automatic generation of ...

  • Polycom 3725-74600-004 - page 493

    Chapter 20-System Configuration Flags Polycom, Inc. 20-23 MANAGE_TELEPRESENCE _ROOM_SWITCH_LA YOUT S Determines whether the MLA or the RMX cont rols the Room Switch T elepresence Layouts . • When set to NO, the RMX does not manage T elepresence Room Switch Layouts and they continue to be managed by the MLA. • When set to YES, the RMX manages T ...

  • Polycom 3725-74600-004 - page 494

    Polycom® RealPresence Collaboration Ser verVirtual Edition Administrator’ s Guide 20-24 Polycom, Inc. MIX_LINK_ENVIRONMENT In H.239-enabled MIH Cascading, when MGC is on level 1, setting this flag to YES will adjust the line rate of HD Video Switching conferences run on the RealPresence Collaboration Server Virtual Edition from 19 20Kbps to 1789 ...

  • Polycom 3725-74600-004 - page 495

    Chapter 20-System Configuration Flags Polycom, Inc. 20-25 OCSP_RESPONDER_TIME OUT Determines the number of seconds the RMX is to wait for an OCSP response from the OCSP Re sponder before failing the connection. Network latency or slow WAN links can cause login problems when logging in to the RMX’s Management Network.This System Flag’s value det ...

  • Polycom 3725-74600-004 - page 496

    Polycom® RealPresence Collaboration Ser verVirtual Edition Administrator’ s Guide 20-26 Polycom, Inc. PRESERVE_P ARTY_CELL_ ON_FORCE_LA YOUT Used to prevent reassignment of cells in a forced layout that were assigned to endpoints that have disconnected, paused their video, or have been removed from the co nference. The cell will remain black unt ...

  • Polycom 3725-74600-004 - page 497

    Chapter 20-System Configuration Flags Polycom, Inc. 20-27 REMOVE_H323_EPC_CAP_ TO_NON_POL YCOM_VEND OR Used to disable EPC protocol. Use of Polycom’ s proprietary protocol, High Profil e , EPC , may result in interoperability issues when used with other vendors’ endpoints. Possible values: YES / NO Default: NO REMOVE_H323_HIGH_PRO FILE_CAP_TO_N ...

  • Polycom 3725-74600-004 - page 498

    Polycom® RealPresence Collaboration Ser verVirtual Edition Administrator’ s Guide 20-28 Polycom, Inc. RTCP_PLI_ENABLE When set to YES, the (P icture Loss Indication ( PLI ) is sent as INFO (and not RT CP ). Default = YES RTCP_QOS_IS_EQUAL_TO _RTP Range: YES/NO Default: YES SELF_IND_LOCA TION Cha nge the location of the display of the Network Qua ...

  • Polycom 3725-74600-004 - page 499

    Chapter 20-System Configuration Flags Polycom, Inc. 20-29 SEND_SRTP_MKI Enables or disables the inclusion of the MKI field in SRTP packets sent by the Collaboration Server. Setting the value to NO to disable s the inclusion o f the MKI field in SR TP packet s sent by the Collaboration Se rver. Set this flag to: • NO • When all conferences on th ...

  • Polycom 3725-74600-004 - page 500

    Polycom® RealPresence Collaboration Ser verVirtual Edition Administrator’ s Guide 20-30 Polycom, Inc. SIP_BFCP_DIAL_OUT_MOD E Controls BFCP’s use of UD P and TCP protocols for dial-out SIP Client connections according to its value: • AUTO (Defau lt) If SIP Client supports UDP , TCP or UDP and TCP : - BFCP/UDP is selected as Content sharing p ...

  • Polycom 3725-74600-004 - page 501

    Chapter 20-System Configuration Flags Polycom, Inc. 20-31 SIP_FORMA T_GW_HEADE RS_FOR_REDCOM Controls whether the RMX adds special gateway prefix and postfix characters to the user portion of the SIP URI expressed in the “ From ” and “ Contact ” headers of SIP messages sent during calls involving Gateway Services . The addition of these cha ...

  • Polycom 3725-74600-004 - page 502

    Polycom® RealPresence Collaboration Ser verVirtual Edition Administrator’ s Guide 20-32 Polycom, Inc. TCP_RETRANSMISSION_TI MEOUT The number of seconds the serve r will wait for a TCP client to answer a call before closing the connection. Default = 5 (seconds) V35_MUL TIPLE_SERVICES If the connection of multiple Serial Gateways to RTM-LA N cards ...

  • Polycom 3725-74600-004 - page 503

    Chapter 20-System Configuration Flags Polycom, Inc. 20-33 4 Click OK to close the New Flag dialog box. The new flag is added to the flags list. 5 Click OK to close the System Flags dialog box. Manually Adding Flags to th e CS_MODULE_P ARAMETERS T ab Using the procedure to manually add flags to the System Config uration, the f ollowing flag s can be ...

  • Polycom 3725-74600-004 - page 504

    Polycom® RealPresence Collaboration Ser verVirtual Edition Administrator’ s Guide 20-34 Polycom, Inc. Deleting a Flag To delete a flag: 1 In the System Flags dialog box, select the flag to delete and click the Delete Flag button. 2 In the confirmation message box, click Yes to confirm. 3 Click OK to close the System Flags dialog box. Auto Layout ...

  • Polycom 3725-74600-004 - page 505

    Chapter 20-System Configuration Flags Polycom, Inc. 20-35 PREDEFINED_AUTO_LAYOUT_0, ... , PREDEFINED_AUTO_LAYOUT_12 Each of the 11 Auto Layout flags can be left at its default value, or set to any of the Possible Values listed in Table 20-4. The flag that controls the Auto Layout you wish to modify must be added to the System Configuration file. Fo ...

  • Polycom 3725-74600-004 - page 506

    Polycom® RealPresence Collaboration Ser verVirtual Edition Administrator’ s Guide 20-36 Polycom, Inc. CP_LA YOUT_1P4VER CP_LA YOUT_1P5 CP_LA YOUT_1P7 CP_LA YOUT_1P8UP CP_LA YOUT_1P8CENT CP_LA YOUT_1P8HOR_UP CP_LA YOUT_3X3 CP_LA YOUT_2P8 CP_LA YOUT_1P12 CP_LA YOUT_4X4 T able 20 -4 Flags: PREDEFINED_AUTO_LA YOUT_0,...,10 (C ontinued) Flag Name: PR ...

  • Polycom 3725-74600-004 - page 507

    Chapter 20-System Configuration Flags Polycom, Inc. 20-37 Example: Table 20-5 illustrates the effect of modif ying the PREDEFINED_AUTO_LAYOUT_5 flag in conferences with fewer or more participants than the number of windows selected in the default layout. CS_ENABLE_EPC Flag Endpoints that support People+ may require a different si gnaling (for examp ...

  • Polycom 3725-74600-004 - page 508

    Polycom® RealPresence Collaboration Ser verVirtual Edition Administrator’ s Guide 20-38 Polycom, Inc. Guidelines •I f t h e f l a g HIDE_CONFERENCE_PASSWORD is set to YES , the automatic generation of passwords (both conference and chairper s on passwords) is disa bled, regardless of the settings of the flags NUMERIC_ CONF_PASS_DEFAULT_LEN and ...

  • Polycom 3725-74600-004 - page 509

    Chapter 20-System Configuration Flags Polycom, Inc. 20-39 If the default password length defined by the NUMERIC_ CONF_PASS_DEFAULT_LEN or NUMERIC_CHAIR_PASS _ DEFAULT LEN does no t fall within t he range defined by the minimum and maximum length an appropriat e fault is added to the Faults list. NUMERIC_CHAIR_P ASS_MIN_LEN Enter the minimum number ...

  • Polycom 3725-74600-004 - page 510

    Polycom® RealPresence Collaboration Ser verVirtual Edition Administrator’ s Guide 20-40 Polycom, Inc. ...

  • Polycom 3725-74600-004 - page 511

    Polycom, Inc. A-1 Appendix A Disconnection Causes If a participant was unable to connect to a c onference or was disconnected from a conference, the Connection Status tab in the Participant Properties dialog box indicates the call disconnection cause. In some cases, a possible solution may be displayed. A video participant who is unable to connect ...

  • Polycom 3725-74600-004 - page 512

    Polycom® RealPresence Collaboration Ser verVirtual Edition Administrator’ s Guide A-2 Polycom, Inc. H323 call closed. Small bandwidth The gatekeeper a llocated insufficient bandwi dth to the connection with the endpoint. H323 call closed. No port left There are no free ports left in the IP card. Caller not registered The calling endpoin t is not ...

  • Polycom 3725-74600-004 - page 513

    Appendix A-Disconnection Caus es Polycom, Inc. A-3 H323 call closed. Remote sent bad capability There was a pr oblem in the capabilities sent by the endpoint. H323 call closed. Local capability wasn't accepted by remote The endpoint did not accept the capabilities sent by the gatekeeper . H323 failure Internal error occurred. H323 call closed. ...

  • Polycom 3725-74600-004 - page 514

    Polycom® RealPresence Collaboration Ser verVirtual Edition Administrator’ s Guide A-4 Polycom, Inc. SIP client error 40 7 The endpoint sent a SIP Client Error 407 (Proxy Authentication Required) response. The client must first authent icate itself with the proxy . SIP client error 409 The endpoint se nt a SIP Client E rror 409 (Conflict) respons ...

  • Polycom 3725-74600-004 - page 515

    Appendix A-Disconnection Caus es Polycom, Inc. A-5 SIP forbidden The SIP server rejected the re quest. The server understood the request, but is refusing to fulfill it. SIP global failure 603 A SIP Global Failure 603 (Decline) response was returned. The participant's endpoint was successfully contacted, but the participant explicitly does not ...

  • Polycom 3725-74600-004 - page 516

    Polycom® RealPresence Collaboration Ser verVirtual Edition Administrator’ s Guide A-6 Polycom, Inc. SIP server error 500 The SIP server sent a SIP Server Error 500 (Server Internal Error) response. The server encoun tered an une xpected condition that prevented it from fulfilling the request. SIP server error 501 The SIP server sent a SIP Server ...

  • Polycom 3725-74600-004 - page 517

    Polycom, Inc. B-1 Appendix B Active Alarms Ta b l e B - 1 Active Alarms Alarm Code Alarm Description A matching activation key is required. T o cancel the upgrade process, reset the Collaboration Server The system upgrade requires that a valid activation key be entered . If none is available, resetting the Collaboration Server will cancel the upgra ...

  • Polycom 3725-74600-004 - page 518

    RealPresence Collaboration Server Virtual Edition Administrator’ s Guide B-2 Polycom, Inc. Central Signaling indicating Recovery status Central Signaling startup failure Central Signa ling component is down. Conferen ce Encr yption Error Configuration of external database did not complete. Check the configuration of the external DB. CPU IPMC soft ...

  • Polycom 3725-74600-004 - page 519

    Appendix B-Active Alarms Polycom, Inc. B-3 eUserMsgCode_Cs_SipTLS_C ertificate WillExpireInLessThanAWeek eUserMsgCode_Cs_SipTLS_F ailedT oLo adOrV erifyCertificateFiles eUserMsgCode_Cs_SipTLS_Registration HandshakeFailure eUserMsgCode_Cs_SipTLS_Registration ServerNotResponding Event Mode Conferencing reso urces deficiency due to inappropriate licen ...

  • Polycom 3725-74600-004 - page 520

    RealPresence Collaboration Server Virtual Edition Administrator’ s Guide B-4 Polycom, Inc. Failed to initiali ze the file system Possible reasons for the failure: • Failed to initialize the file system. • Failed to initialize the fi le system and create the CDR index. Reset the MCU. Failed to open Users list file Re store the MCU configurati ...

  • Polycom 3725-74600-004 - page 521

    Appendix B-Active Alarms Polycom, Inc. B-5 Gatekeeper failure Possible reasons for the Gatekeeper failure: • Failed to register to altern ate Gatekeeper . • Gatekeeper discovery state. - Check GK IP address (GUI, ping) • Gatekeeper DNS Host na me not found. • Gatekeeper Registration T imeout. • Gatekeeper rejected GRQ due to invalid revis ...

  • Polycom 3725-74600-004 - page 522

    RealPresence Collaboration Server Virtual Edition Administrator’ s Guide B-6 Polycom, Inc. Hot Backup: Paired MCU is unreachable. Initialization of ice stack failed Insufficient resources The number of resources in the licens e is higher than the actual system resources. Check to make sure sufficient CPU core s are allo cated in the Virtual Machi ...

  • Polycom 3725-74600-004 - page 523

    Appendix B-Active Alarms Polycom, Inc. B-7 MPL startup failure. Authentication not received. Authentication was not receive d from Switch. Check the switch card. MPL startup failure. Management Network configuration not received. Management Network message was not received. Check the Switch card. Network interface is not configured. New interface n ...

  • Polycom 3725-74600-004 - page 524

    RealPresence Collaboration Server Virtual Edition Administrator’ s Guide B-8 Polycom, Inc. Requested changes to the certification repository were not completed. Repository must be updated to implement these changes. Resource process failed to request the Meeting Room list during startup. Without the Meeting Rooms list, the system cannot allocate ...

  • Polycom 3725-74600-004 - page 525

    Appendix B-Active Alarms Polycom, Inc. B-9 SIP TLS: Failed to load or verify certificate files This alarm indicates that the certificat e files requi red for SIP TLS could not be loaded to the Collaboration Server. Possible causes are: • Incorrect certificate file name. Only files with the following names can be loaded to the system: rootCA.pem, ...

  • Polycom 3725-74600-004 - page 526

    RealPresence Collaboration Server Virtual Edition Administrator’ s Guide B-10 Polycom, Inc. System resources usage has exceeded Port Gauge threshold T emperature Level - Critical Possible explanations: • T emperature has reached a critical level. T emperature Level - Major Possible explanations: • T emperature has reached a problemat ic level ...

  • Polycom 3725-74600-004 - page 527

    Polycom, Inc. C-1 Appendix C CDR Fields - Unformatted File The CDR (Call Detail Records) utili ty is used to retrieve conference information to a file. The CDR utility can retrieve conference information to a file in both formatted and unf ormatted formats. Unformatted CDR files contain multiple records. The first record in each file contains infor ...

  • Polycom 3725-74600-004 - page 528

    RealPresence Collaboration Server Virtual Edition Administrator’ s Guide C-2 Polycom, Inc. The Conference Summary Record The conference summary record (the first reco rd in the unformatted CDR file) contains the following fiel ds: Ta b l e C - 1 Conference Summary Record Fields Field Descrip tion File V ersion The version of the CDR utility that ...

  • Polycom 3725-74600-004 - page 529

    Appendix C-CDR Fields - Un formatted File Polycom, Inc. C-3 Event Records The event records, that is, all r ecords in the un formatted file except the first record, contain standard fields, such as the event type code an d the time stamp, followed by fields that are event specific. The event fields are separated by commas. Two consecutive commas wi ...

  • Polycom 3725-74600-004 - page 530

    RealPresence Collaboration Server Virtual Edition Administrator’ s Guide C-4 Polycom, Inc. Event T ypes The table below contains a list of the events th at can be logged in the CDR file, and indicates where to find details of the fields that are specific to that type of event. The event code ide ntifies the e vent in the unforma tte d CDR file, a ...

  • Polycom 3725-74600-004 - page 531

    Appendix C-CDR Fields - Un formatted File Polycom, Inc. C-5 18 NEW UNDEFINED P ARTICIP ANT A new undefined participant joined the conference. For more information about the fields, see T able C-18, “ Event Fields for Event 18 - NEW UNDEFINED P A RTICIP ANT ,” on page C-22 . 20 BILLING CODE A billing code was entered by a participant using DTMF ...

  • Polycom 3725-74600-004 - page 532

    RealPresence Collaboration Server Virtual Edition Administrator’ s Guide C-6 Polycom, Inc. 33 P ARTY CHAIR UPDA TE Participants connect to the conferences as standard partic ipant s and they are de sign ated as chairpersons either by entering the chairperson password during the IVR session upon connection, or while participating in the conference ...

  • Polycom 3725-74600-004 - page 533

    Appendix C-CDR Fields - Un formatted File Polycom, Inc. C-7 105 USER UPDA TE P ARTICIP ANT A user updated the properties of a participant during the conference. For more information about the fields, see T able C-13, “ Event Fields for Events 10, 101, 105 - DEFINED P ARTICIP ANT , USER ADD P ARTICIP ANT , USER UPDA TE P ARTICIP ANT ,” on page C ...

  • Polycom 3725-74600-004 - page 534

    RealPresence Collaboration Server Virtual Edition Administrator’ s Guide C-8 Polycom, Inc. 2001 CONFERENCE ST ART CONTINUE 1 Additional information abo ut a CONFERENCE ST ART event. For more information about the fields, see T able C-4, “ Event Fields for Event 2001 - CONF ERENCE ST ART CONTINUE 1,” on page C-1 1 . 2007 P ARTICIP ANT DISCONNE ...

  • Polycom 3725-74600-004 - page 535

    Appendix C-CDR Fields - Un formatted File Polycom, Inc. C-9 2106 USER UPDA TE P ARTICIP ANT CONTINUE 2 Additional information abou t a USER UPDA TE P ARTICIP ANT event. For more information about the fields, see T able C-15, “ Event Fields for Event 201 1 - DEFINED P ARTICIP ANT CONTINUE 2, Event 2012 - USER ADD P ARTICIP ANT CONTINUE 2, Event 20 ...

  • Polycom 3725-74600-004 - page 536

    RealPresence Collaboration Server Virtual Edition Administrator’ s Guide C-10 Polycom, Inc. Event S pecific Fields The following tables describe the fields wh ich are specific to each type of event. Some fields that were supported by the MGC Manager , are n ot supported by the Collaboration Server. In addition, for some fields the Collabora tion ...

  • Polycom 3725-74600-004 - page 537

    Appendix C-CDR Fields - Un formatted File Polycom, Inc. C-11 CIF Frame Rate The CIF frame rate. Currently th e only value is: 255 -Auto QCIF Frame Rate The QCIF frame rate: Currently th e only value is: 255 -  Auto LSD Rate Not supported. Always cont ains the value 0 . HSD Rate Not supported. Always cont ains the value 0 . T120 Rate Not supporte ...

  • Polycom 3725-74600-004 - page 538

    RealPresence Collaboration Server Virtual Edition Administrator’ s Guide C-12 Polycom, Inc. Chairperso n Password The chairperson password for the conference. An empty field “” means that no chairperson password was assigned to the conference. Chair Mode No t supported. Always contains the value 0 . Cascade Mode The cascading mode. Currently ...

  • Polycom 3725-74600-004 - page 539

    Appendix C-CDR Fields - Un formatted File Polycom, Inc. C-13 Video Unit ID No t supported. Always cont ains the value 65535 . Data Board ID Not supported. Always cont ains the value 65535 . Data Unit ID Not supported. Always cont ains the value 65535 . Message Service Ty p e The Message Servi ce type. Currently th e only value is: 3 - IVR Conferen ...

  • Polycom 3725-74600-004 - page 540

    RealPresence Collaboration Server Virtual Edition Administrator’ s Guide C-14 Polycom, Inc. Conferen ce Password The conference password. An empty field “” means that no conference password was assigne d to the conference. Chairperso n Password The chairperson password. An empty field “” means that no chairperson password was assigned to ...

  • Polycom 3725-74600-004 - page 541

    Appendix C-CDR Fields - Un formatted File Polycom, Inc. C-15 Ta b l e C - 8 Ev ent Fields for Event 2 - CONFERENCE END Field Descrip tion Conference End Cause Indicates the reason fo r the termination of the conference, as follows: 1 - The conference is an ongoing conf erence or the conference wa s terminated by an MCU reset. 2 - The conference wa ...

  • Polycom 3725-74600-004 - page 542

    RealPresence Collaboration Server Virtual Edition Administrator’ s Guide C-16 Polycom, Inc. Mux Unit ID Not supported. Always contains the value 0 . Audio Codec Board ID Not supported. Always contains the value 0 . Audio Codec Unit ID Not supported. Always contains the value 0 . Audio Bridge Board ID Not supported. Always contains the value 0 . A ...

  • Polycom 3725-74600-004 - page 543

    Appendix C-CDR Fields - Un formatted File Polycom, Inc. C-17 Bonding Mode Not supp orted. Always cont ains the value 0 . Number Of Channels Not applicable. Net Channel Width Not supported. Always cont ains the value 0 . Network Service Name The name of the Network Service. An empty field “” indicates the defa ult Network Service. Restrict Not s ...

  • Polycom 3725-74600-004 - page 544

    RealPresence Collaboration Server Virtual Edition Administrator’ s Guide C-18 Polycom, Inc. Identification Method Note: This field is only relevant to dial-in participants. The method by which the destination co nference is identif ied, as follows: 1 - Called IP address or alias 2 - Calling IP address or alias Meet Me Method Note: This field is o ...

  • Polycom 3725-74600-004 - page 545

    Appendix C-CDR Fields - Un formatted File Polycom, Inc. C-19 IP Address The IP address of the participant. An address of 4294967295 indi cates that no IP address was specifie d for the participant, and the gatekeeper is used for routing. In all other cases the address overrides the gate keeper . Signaling Port The signaling port used for participan ...

  • Polycom 3725-74600-004 - page 546

    RealPresence Collaboration Server Virtual Edition Administrator’ s Guide C-20 Polycom, Inc. Particip ant ID The identificatio n number assigned to the participant by the MCU. Connect Initiator Indicates who initiated the conne ction, as follows: 0 - MCU 1 - Remote particip ant Any other nu mber - Unknown Min Rate The minimum line rate used by the ...

  • Polycom 3725-74600-004 - page 547

    Appendix C-CDR Fields - Un formatted File Polycom, Inc. C-21 Participant S tatus The participant status, as follows: 0 -  Idle 1 -  Connected 2 - Disconnected 3 - W aiting for dial-in 4 – Connecting 5 - Disconnecting 6 - Partially connected. Party has completed H.221 capability exchange 7 - Deleted by a us er 8 -  Secondary . The partici ...

  • Polycom 3725-74600-004 - page 548

    RealPresence Collaboration Server Virtual Edition Administrator’ s Guide C-22 Polycom, Inc. T able C-18 Eve nt Fields for Event 18 - NEW UNDEFINED P ARTICIP ANT Field Descrip tion Participant Name T he name of the participant. Participant ID The identification number assigned to the participant by the MCU. Dialing Direction The di aling direction ...

  • Polycom 3725-74600-004 - page 549

    Appendix C-CDR Fields - Un formatted File Polycom, Inc. C-23 Network T ype The type of network between the pa rtici pant and the MCU, as follows: 2 - H.323 5 - SIP H.243 Password Not supp orted. This field remains empty . Chair Not supported. Always cont ains the value 0 . Video Protocol The vide o protocol, as follows: 1 - H.261 2 - H.263 4 - H.26 ...

  • Polycom 3725-74600-004 - page 550

    RealPresence Collaboration Server Virtual Edition Administrator’ s Guide C-24 Polycom, Inc. H.323 Participant Alias T yp e/SIP Participant Address Ty p e For H.323 participants, the alias type, as follows: 7 - E164 8 - H.323 ID 13 - Email ID 14 - Participant number For SIP particip ants, the address type, as follows: 1 - SIP URI 2 - T el URL H.32 ...

  • Polycom 3725-74600-004 - page 551

    Appendix C-CDR Fields - Un formatted File Polycom, Inc. C-25 T ab le C-21 Event Fields for Event 21 - SET P ARTICIP ANT DISPLA Y NAME Field Descrip tion Participant Name T he original name of the participant, for example, the name automatically assigned to an un defined participant, such as, “<conference name>_(000)”. Participant ID The i ...

  • Polycom 3725-74600-004 - page 552

    RealPresence Collaboration Server Virtual Edition Administrator’ s Guide C-26 Polycom, Inc. Recording Link Name The name of the Recording Link. Recording Link ID The Recording Link ID. S tart Recording Policy The start recording policy , as fo llows: 1 - S tart recording automatically as soon as the first participant connects to the confer ence. ...

  • Polycom 3725-74600-004 - page 553

    Appendix C-CDR Fields - Un formatted File Polycom, Inc. C-27 Participant ID The identificatio n number assigned to the participant by the MCU. Participant Current Rate The participant line rate in Kbps. T ab le C-28 Event fields for Event 33 - P ARTY CHAIR UPDA TE Field Description Participant Name The participant name. Participant ID The identific ...

  • Polycom 3725-74600-004 - page 554

    RealPresence Collaboration Server Virtual Edition Administrator’ s Guide C-28 Polycom, Inc. Participant ID The identification number assign ed to the participant by the MCU. Participant S tatus The participant st atus, as follows: 0 - Idle 1 - Connected 2 - Disconnected 3 - W aiting for dial-in 4 - Connecting 5 - Disconnecting 6 - Partially conne ...

  • Polycom 3725-74600-004 - page 555

    Appendix C-CDR Fields - Un formatted File Polycom, Inc. C-29 T ab le C-33 Event Fields for Event 106 - USER SET END TIME Field Descrip tion New End Time The new conference en d time set by the user , in GMT time. User Name T he login name of the user who cha nged the conference end time. T able C-34 Event Fields for Events 107 and 109 - OPERA TOR M ...

  • Polycom 3725-74600-004 - page 556

    RealPresence Collaboration Server Virtual Edition Administrator’ s Guide C-30 Polycom, Inc. Net Channel Width The bandwidth of each channel. This value is always 0 , which represents a bandwidth of 1B , which is the only bandwidth that is currently supported. Net Service Name The name of the Network Service. An empty field “” indicates the de ...

  • Polycom 3725-74600-004 - page 557

    Appendix C-CDR Fields - Un formatted File Polycom, Inc. C-31 Party and MCU Phone Numbers Note: This field is o nly relevant to ISDN/PSTN participants. The participant phone numbers are liste d first, followed by the MCU phone numbers. Ident. Method Note: This field is only relevant to dial-in participant s. The method by which the destination confe ...

  • Polycom 3725-74600-004 - page 558

    RealPresence Collaboration Server Virtual Edition Administrator’ s Guide C-32 Polycom, Inc. Video Rate Note: This field is only relevant to IP participants. The video rate in units of kilobits per second. A value of 4294967295 denote s auto, and in this case, the rate is computed by the MCU. IP Address Note: This field is only rele vant to IP par ...

  • Polycom 3725-74600-004 - page 559

    Appendix C-CDR Fields - Un formatted File Polycom, Inc. C-33 Disconnection Cause V alues T ab le C-36 Event Fields for Event 1 1 1 - OPERA TOR BACK TO CONFERENCE P ARTY Field Descrip tion Operator Name The login na me of the operato r moving the participant back to the conference. Party Name The name of the participant being moved. Party ID The id ...

  • Polycom 3725-74600-004 - page 560

    RealPresence Collaboration Server Virtual Edition Administrator’ s Guide C-34 Polycom, Inc. 21 H323 call close. No port left for video 22 H323 call close. No port left for FECC 23 H323 call close. No control port left 25 H323 call close. No port left for video co ntent 51 A common key exchange algorithm could not be established between the MCU an ...

  • Polycom 3725-74600-004 - page 561

    Appendix C-CDR Fields - Un formatted File Polycom, Inc. C-35 213 H323 call close. Master slave problem 251 SIP timer popped out 252 SIP card rejected chan nels 253 SIP capabilities don’t match 254 SIP remote closed call 255 SIP remote cancelled call 256 SIP bad status 257 SIP remote stopped responding 258 SIP remote unreachable 259 SIP transport ...

  • Polycom 3725-74600-004 - page 562

    RealPresence Collaboration Server Virtual Edition Administrator’ s Guide C-36 Polycom, Inc. MGC Manager Event s that are not Supported by the Collaboration Server The following MGC Manager events are not sup ported by the Collaboration Server: • Event 8 - REMOTE COM MODE • Event 11 - ATM CHANNEL CONNECTED • Event 12 - ATM CHANNEL DISCONNECT ...

  • Polycom 3725-74600-004 - page 563

    Appendix C-CDR Fields - Un formatted File Polycom, Inc. C-37 • Event 13 - MPI C HANNEL CONNECTED • Event 14 - MPI CHANNEL DISCONNECTED • Event 15 - H323 CALL SETUP • Event 16 - H323 CLEAR INDICATION • Event 24 - SIP CALL SETUP • Event 25 - SIP CLEAR INDICATION • Event 27 - RECORDING SYSTEM LINK • Event 110 - OPERATOR ON HOLD PARTY ? ...

  • Polycom 3725-74600-004 - page 564

    RealPresence Collaboration Server Virtual Edition Administrator’ s Guide C-38 Polycom, Inc. ...

  • Polycom 3725-74600-004 - page 565

    Polycom, Inc. D-1 Appendix D Ad Hoc Conferencing and External Dat abase Authentication The RealPresence Collaboration Server Virtual Edition Ad Hoc conferencing feature enables participants to start ongoing c onferences on-the-fly, without prio r definition when dialing an Ad Hoc-enabled Entry Queue. The created confer ence parameters are taken fro ...

  • Polycom 3725-74600-004 - page 566

    RealPresence Collaboration Server Virtual Edition Administrator’ s Guide D-2 Polycom, Inc. 4 The MCU checks whether a conference with the same Confe rence ID is running on the MCU. If there is such a conference , the partic ipant is moved to that conference. If there is no ongoing conference with that Confere n ce ID, the system creates a new con ...

  • Polycom 3725-74600-004 - page 567

    Appendix D-Ad Hoc Conferencing and External Da tabase Authentication Polycom, Inc. D-3 Entry Queue Level - Conferen ce Init iation V alidation with an External Dat abase Application Starting a new conference with external database application validation entails the following s teps: Figure D-2 Conference Initiation Validation wi th External Da taba ...

  • Polycom 3725-74600-004 - page 568

    RealPresence Collaboration Server Virtual Edition Administrator’ s Guide D-4 Polycom, Inc. — Conference Information, such as the co ntact person name. These fields correspond to Info 1, 2 and 3 fields in the Conference Properties - Information dialog box. — Maximum number of participan ts allowed for the conference — Conference Owner These ...

  • Polycom 3725-74600-004 - page 569

    Appendix D-Ad Hoc Conferencing and External Da tabase Authentication Polycom, Inc. D-5 Conference access authenti cation can be performed as: • Part of the Ad Hoc c onferencing flow where the participants must be authorized before they can enter the conference created in the Ad Hoc flow • Independent of Ad Hoc conferencing wher e conference acc ...

  • Polycom 3725-74600-004 - page 570

    RealPresence Collaboration Server Virtual Edition Administrator’ s Guide D-6 Polycom, Inc. • If the Conference IVR Service is configured to prompt for the chairperson identifier and password, the participant is requested to enter the chairperson identifier. — If no identifier is entered, the part icipant connects as a standard, undefined part ...

  • Polycom 3725-74600-004 - page 571

    Appendix D-Ad Hoc Conferencing and External Da tabase Authentication Polycom, Inc. D-7 • If the Conference IVR Service is configured to prompt for the Conference password, the participant is requested to enter the conferen ce password. In this flow, the conference password is no t validated with the external databa se application, only with the M ...

  • Polycom 3725-74600-004 - page 572

    RealPresence Collaboration Server Virtual Edition Administrator’ s Guide D-8 Polycom, Inc. • Ad Hoc - enabled Entry Queue Ad Hoc conferencing must be enabled in the Entry Queue and a Profile must be assigned to the Entry Queue. In addition, an Entry Queue IVR Se rvice supporting conference ID request. For d etails, see " Entry Queue s” o ...

  • Polycom 3725-74600-004 - page 573

    Appendix D-Ad Hoc Conferencing and External Da tabase Authentication Polycom, Inc. D-9 MCU Configuration to Communicate with an External Dat abase Application To enable the communication with the external database application, several flags must be set in the System Con figuration. To set the System Configuration flags: 1 On the Setup menu, click S ...

  • Polycom 3725-74600-004 - page 574

    RealPresence Collaboration Server Virtual Edition Administrator’ s Guide D-10 Polycom, Inc. Enabling External Dat abase V alidation for St arting New Ongoin g Conferences The validation of the participant’s right to star t a new conference with an external database application is configured in the Entry Queu e IVR S ervice - Global dialog box. ...

  • Polycom 3725-74600-004 - page 575

    Polycom, Inc. E-1 Appendix E Particip ant Properties Advanced Channel Information The following appendix details the properties connected with information about audio and video parameters, as well as, problems with the network which can affect the audio and video quality. Ta b l e E - 1 Participant Properties - Channel Status Advanced Parameters Fi ...

  • Polycom 3725-74600-004 - page 576

    RealPresence Collaboration Server Virtual Edition Administrator’ s Guide E-2 Polycom, Inc. RTP Stat i sti cs Actual loss The number of missin g packets counted by the IP card a s reported in the last RTP S tatistics report. If a p acke t that was considered lost arrives later , it is de ducted from the packet loss coun t. Packet loss is disp laye ...

  • Polycom 3725-74600-004 - page 577

    Appendix E-Participant Properties Advance d Channel Information Polycom, Inc. E-3 Fragmented Indicates the number of packet s that arrived to the IP card fragmented (i.e., a single p acket broken by the network in to multiple p a ckets). Th is value can indicate the delay and reordering of fragmented packets that require additional processing, but ...

  • Polycom 3725-74600-004 - page 578

    RealPresence Collaboration Server Virtual Edition Administrator’ s Guide E-4 Polycom, Inc. ...

  • Polycom 3725-74600-004 - page 579

    Polycom, Inc. F-1 Appendix F Secure Communication Mode The Re alPresence Collaboration Server can be configured to wor k in Secure Mode by configuring the Collaboration Server and the Collaboration Server Web Clie nt to work with SSL/TLS. In this mode, a SSL/TLS Certificate is installed on the MCU, setting the MCU Listening Port to secured port 443 ...

  • Polycom 3725-74600-004 - page 580

    Polycom® RealPresence Collaboration ServerVirtua l Edition Administr ator’s Guide F-2 Polycom, Inc. •S u p p o r t o f Extended Key Usage ( EKU ) for both: — Client Authentication — Server Au thentic ation The certificate template used by your CA server may nee d modification to meet the Collaboration Server requirements. Cer tificate Requ ...

  • Polycom 3725-74600-004 - page 581

    Appendix F-Secure Communi cation Mode Polycom, Inc. F-3 The Create Certificate Request dialog box is displayed. 2 Enter information in all the followin g fields: 3 Click Send Details . T a ble F-2 Create Cert ificate Request Field Description Country Name Enter any 2 lette r code for the country name. St ate or Province Enter the full name of the s ...

  • Polycom 3725-74600-004 - page 582

    Polycom® RealPresence Collaboration ServerVirtua l Edition Administr ator’s Guide F-4 Polycom, Inc. The Collaboration Server creates a New Certificate Request and returns it to the Create Certificate Request dialog box along with the information the user submitted. 4 Click Copy Request to copy the New Certificate Request to the workstation’s c ...

  • Polycom 3725-74600-004 - page 583

    Appendix F-Secure Communi cation Mode Polycom, Inc. F-5 3 Click Paste Certificate to paste the clipboard content into the Send Certificate dialog box. 4 Click th e Send Certificate button to send the certificate to the Collaboration Server. The MCU validates the certificate. — If the certificate is not valid,an error message is displayed. — If ...

  • Polycom 3725-74600-004 - page 584

    Polycom® RealPresence Collaboration ServerVirtua l Edition Administr ator’s Guide F-6 Polycom, Inc. The Collaboration Server must be restar ted for modified flag settings to take effe ct. Enabling Secure Co mmunication Mode After the SSL/TLS Certifica te is installed, se cure communications are enabled by modifying the properties of the Manageme ...

  • Polycom 3725-74600-004 - page 585

    Appendix F-Secure Communi cation Mode Polycom, Inc. F-7 Securing an External Dat abase TLS 1.0 is used when securing communications between the Collaboration Server and an external dat abase. The certi ficate is inst alled on the da tabase server and t he Collaboratio n Server is the client. When the certificate is inst alled on the database serv e ...

  • Polycom 3725-74600-004 - page 586

    Polycom® RealPresence Collaboration ServerVirtua l Edition Administr ator’s Guide F-8 Polycom, Inc. Internal Collaborat ion Server database + External Database + Active Directory • Management Logins First authentication i s via the internal Co llaboration Server database. If it is not successful, authentication is via the Active Directory . ? ...

  • Polycom 3725-74600-004 - page 587

    Appendix F-Secure Communi cation Mode Polycom, Inc. F-9 Enabling Active Di rectory Integration To configure Directory Services: 1 On the Collaboration Server Menu , click Setup > Directory Services . The Directory Services - Configur ation dial og box is displayed. 2 Modify the following fiel ds. T a ble F-4 Directory Services - Configuration Fi ...

  • Polycom 3725-74600-004 - page 588

    Polycom® RealPresence Collaboration ServerVirtua l Edition Administr ator’s Guide F-10 Polycom, Inc. 3 Click the Role Mapping tab. The Directory Services - Role Mapping dialog box is dis played. Each of the Collaboration Server user types: Administrator , Administrator Read-Only, Auditor , Operator and Chairperson can be mapped to only one Activ ...

  • Polycom 3725-74600-004 - page 589

    Polycom, Inc. G-1 Appendix G Setting the Collaboration Server for Integration Into Microsof t Environment Overview • The Polycom® Visual Communi cations offers high quality video and audi o multipoint conferencing by integrating the Polyco m network devices and endpoints into Microsoft® platforms. The Polycom® RealPresence® Collaboration Serv ...

  • Polycom 3725-74600-004 - page 590

    Polycom® RealPresence Collaboration Ser verVirtual Edition Administrator’ s Guide G-2 Polycom, Inc. Conferencing Entities Presence Conferencing entities (Meeting Rooms, Entry Queues and SIP Factorie s) can be registered with the SIP server (Lync server) enabling the addition of these conferen cing entities to the buddy list while dis playing the ...

  • Polycom 3725-74600-004 - page 591

    Appendix G-Setting the Collab oration Ser ver for Integration Into Microsoft Environment Polycom, Inc. G-3 Collaboration Server Integration into the Microsof t L ync Server 2010 and L ync Server 2013 Environment s From Version 7.8, the The RMX interoperabilit y level with Lync 2013 is identical to Lync 2010. Lync 2013 is backward compa tib le with ...

  • Polycom 3725-74600-004 - page 592

    Polycom® RealPresence Collaboration Ser verVirtual Edition Administrator’ s Guide G-4 Polycom, Inc. Content Sharing via Polycom CSS (Conte nt Sharing Suite) Plug-in for L ync Client s The Polycom CSS (Content Sharing Suite) Plug-i n for Lync clients allows Lync clients to receive and send Content on a separate channel, without having to use the ...

  • Polycom 3725-74600-004 - page 593

    Appendix G-Setting the Collab oration Ser ver for Integration Into Microsoft Environment Polycom, Inc. G-5 4 Click th e DNS tab. 5 In the DNS field , select Specify to define the DNS parameters. 6 View or modify the following fields: Ta b l e 8 Management Network Properties – DNS Parameters Field Description MCU Host Name Enter the name of the MC ...

  • Polycom 3725-74600-004 - page 594

    Polycom® RealPresence Collaboration Ser verVirtual Edition Administrator’ s Guide G-6 Polycom, Inc. 7 Click OK . Defining a SIP Network Service in th e Collaboration Serv er and Installing the Security Certificate Your RealPresence Collaborati on Server system should be in stalled according to standard installation procedures. For details, see t ...

  • Polycom 3725-74600-004 - page 595

    Appendix G-Setting the Collab oration Ser ver for Integration Into Microsoft Environment Polycom, Inc. G-7 Configuring the Collaboration Server IP Network Service To configure the Col laboration Server IP Network Service: 1 Using the Web browse r, connect to the Collaboration Server. 2 In the RealPresence Collaboration Server Management pane , expa ...

  • Polycom 3725-74600-004 - page 596

    Polycom® RealPresence Collaboration Ser verVirtual Edition Administrator’ s Guide G-8 Polycom, Inc. 6 Click the SIP Servers tab. 7 In the SIP Server, select Specify. 8 In the SIP Server Type, select Microsoft . 9 Enter the IP address of the Office Communica tions Server 2007 or Lync Se rver 2010 and the Server Domain Name as defined in the OCS/L ...

  • Polycom 3725-74600-004 - page 597

    Appendix G-Setting the Collab oration Ser ver for Integration Into Microsoft Environment Polycom, Inc. G-9 CSR Method - Creati ng the Certificate 12 Click th e Create Certificate button. The Create Certificate Request dialog box is displayed. 13 Enter information in all the followin g fields: 14 Click Send Details . Ta b l e G - 1 Create Certificat ...

  • Polycom 3725-74600-004 - page 598

    Polycom® RealPresence Collaboration Ser verVirtual Edition Administrator’ s Guide G-10 Polycom, Inc. The Collaboration Server creates a New Certificate Request and returns it to the Create Certificate Request dialog box along with the information the user submitted. 15 Click Copy Request to copy the New Certificate Request to the workstation’s ...

  • Polycom 3725-74600-004 - page 599

    Appendix G-Setting the Collab oration Ser ver for Integration Into Microsoft Environment Polycom, Inc. G-11 CSR Method - Sending th e certificate After you have received the certificate from the Certificate Authority: 19 Open the Certificate Authority e-mai l and Copy ( Ctrl + C ) the cert ificate informati on from the Certificate Authority’s e-m ...

  • Polycom 3725-74600-004 - page 600

    Polycom® RealPresence Collaboration Ser verVirtual Edition Administrator’ s Guide G-12 Polycom, Inc. — If the certifica te matches the privat e key, and the task is completed, a confi rmation message indicating that the certificat e was created successfully is displa yed. 26 If no additional configurat ion is re quired, reset the Collaboration ...

  • Polycom 3725-74600-004 - page 601

    Appendix G-Setting the Collab oration Ser ver for Integration Into Microsoft Environment Polycom, Inc. G-13 28 Click th e Browse button. The Open dialog box appears, letting you select th e certificat e file(s) to send to the M CU. Depending on the method used when the ce rtificate file(s) were created, send the certificate file(s ) to the Coll abo ...

  • Polycom 3725-74600-004 - page 602

    Polycom® RealPresence Collaboration Ser verVirtual Edition Administrator’ s Guide G-14 Polycom, Inc. 33 In the Reset Confirmation di a l o g b o x , c l i c k No to modify the required system flags before resetting the MCU, or click Yes if the flag was already set . Collaboration Server Syst em Flag Configuration Enabling the Micros of t Environ ...

  • Polycom 3725-74600-004 - page 603

    Appendix G-Setting the Collab oration Ser ver for Integration Into Microsoft Environment Polycom, Inc. G-15 In some configurations, the following flags may require modifications when MS_ENVIRONMENT f lag is set to YES: Setting the audio protocol for the Microsof t Client running on a single core PC By default, Lync Clie nts are connected to confere ...

  • Polycom 3725-74600-004 - page 604

    Polycom® RealPresence Collaboration Ser verVirtual Edition Administrator’ s Guide G-16 Polycom, Inc. Microsoft RTV ( Real Time Video ) protocol provides high qualit y video confere ncing capability to Microsoft OC ( Office Communicator ) Client endpoints at resolutions up to HD720p30 . Interoperability between Polycom HDX and OCS endpoints is im ...

  • Polycom 3725-74600-004 - page 605

    Appendix G-Setting the Collab oration Ser ver for Integration Into Microsoft Environment Polycom, Inc. G-17 Particip ant Settings When defining a new participant or modi fying an existing participant, select SIP as the participant’s networking environment Type in the New Participant or Participant Properti es - General tab . The participants Vide ...

  • Polycom 3725-74600-004 - page 606

    Polycom® RealPresence Collaboration Ser verVirtual Edition Administrator’ s Guide G-18 Polycom, Inc. Sharing Content via the Polycom CSS Plug-in for L ync Client s From version 8.1, Polycom CSS (Content Sharing Suite) Plug-in for L ync clients allows Lync clients to receive and send Content on a separate channel, wit hout having to use the video ...

  • Polycom 3725-74600-004 - page 607

    Appendix G-Setting the Collab oration Ser ver for Integration Into Microsoft Environment Polycom, Inc. G-19 Setting the System Flag By configuring the system flag BLOCK_CONTENT_LEGACY_FOR_LYNC you control the system behavior in an environment where so me Lync clients use the Polycom CSS plug-in and some do not. This flag must be manually added to t ...

  • Polycom 3725-74600-004 - page 608

    Polycom® RealPresence Collaboration Ser verVirtual Edition Administrator’ s Guide G-20 Polycom, Inc. Monitoring the Particip ant connection • Under properties of the particip ant representing the C SS plug-in, Channel Status, audio channels are shown, but audio is not used in the plug-in. The information can be ignored. ...

  • Polycom 3725-74600-004 - page 609

    Appendix G-Setting the Collab oration Ser ver for Integration Into Microsoft Environment Polycom, Inc. G-21 • The properties of the Lync client are th ose of a video participant. However, the Content channel will show 0 as there is no content channe l. ...

  • Polycom 3725-74600-004 - page 610

    Polycom® RealPresence Collaboration Ser verVirtual Edition Administrator’ s Guide G-22 Polycom, Inc. Adding Presence to Conferen cing Entities in the Buddy List Registration of conferencing en tities (Meeting Rooms, Entry Qu eues and SIP Factories) with the SIP server adds these conferencing e ntities to the buddy list with their presence. It en ...

  • Polycom 3725-74600-004 - page 611

    Appendix G-Setting the Collab oration Ser ver for Integration Into Microsoft Environment Polycom, Inc. G-23 •I n Multiple Networks configuration, an IP Network Service that is enabled for registration in a Conference Profile cannot be deleted. Enabling the Registration of the Conferencing Entities The creation of the various conferencing entiti e ...

  • Polycom 3725-74600-004 - page 612

    Polycom® RealPresence Collaboration Ser verVirtual Edition Administrator’ s Guide G-24 Polycom, Inc. 3 In the New User wizard, defi ne the fo llowing parameters: 4 Click Next . 5 Enter the pass word that complies with th e Active Directory conventions and confirm the password. 6 Select the options: User cannot change password and Password never ...

  • Polycom 3725-74600-004 - page 613

    Appendix G-Setting the Collab oration Ser ver for Integration Into Microsoft Environment Polycom, Inc. G-25 Enabling the Conferencing Entity User Account for Lync Server The new Conferencing Entity user must be en abled for registration with the Lync Server. To enable the Confer encing Entity User Account for Lyn c Server: 1 On the computer running ...

  • Polycom 3725-74600-004 - page 614

    Polycom® RealPresence Collaboration Ser verVirtual Edition Administrator’ s Guide G-26 Polycom, Inc. — In Assign users to a pool field, select the required pool. — In the Generate user SIP URI , define the SIP URI of the conferencing entity using one of the following methods: • Select the Specify a SIP URI option and enter the conferencing ...

  • Polycom 3725-74600-004 - page 615

    Appendix G-Setting the Collab oration Ser ver for Integration Into Microsoft Environment Polycom, Inc. G-27 Registration can be enabled in the New Profile - Network Services dialog box: V erifying the Collaborat ion Server Conferencing Entity Routing Name and Profile Collaboration Server conferencing entity can be dialed directly from the buddy lis ...

  • Polycom 3725-74600-004 - page 616

    Polycom® RealPresence Collaboration Ser verVirtual Edition Administrator’ s Guide G-28 Polycom, Inc. • To ensure that the Collaboration Ser ver meeting room or conferencing entity is properly configured for re gistration the following para meters must be defined: — The user name on the conferencing entity in Active Directory account must be ...

  • Polycom 3725-74600-004 - page 617

    Appendix G-Setting the Collab oration Ser ver for Integration Into Microsoft Environment Polycom, Inc. G-29 • Partiall y Registered - This sta tus is availa ble only in Multi ple Networks configurat ion, when the conferencing entity failed to regist er to all the required Network Ser vices (if more than one Network Service was selected for Regist ...

  • Polycom 3725-74600-004 - page 618

    Polycom® RealPresence Collaboration Ser verVirtual Edition Administrator’ s Guide G-30 Polycom, Inc. Conferencing Entity Properties Registration status is reflected in the Properties - Network Services dialog box: Figure G- 5 Ongoing conference Pro perties - Network Services - SIP Registration Figure G- 6 Meeting Room Properties - Network Se rvi ...

  • Polycom 3725-74600-004 - page 619

    Appendix G-Setting the Collab oration Ser ver for Integration Into Microsoft Environment Polycom, Inc. G-31 Connecting a Collaboration Se rver Meeting Room to a Microsof t A V -MCU Conference Microsoft Lync users can connect an Collabor ation Serve r Meeting Room to a conference running on the Microsoft A/V MCU. This allows Collaboration Server Lyn ...

  • Polycom 3725-74600-004 - page 620

    Polycom® RealPresence Collaboration Ser verVirtual Edition Administrator’ s Guide G-32 Polycom, Inc. Active Alarms and T roubleshooting Active Alarms The following active alarms may be di splayed in the Collaboration Server System Alerts pane when the Collaboration Server is config ured for integration in the OCS environment: Ta b l e G - 7 New ...

  • Polycom 3725-74600-004 - page 621

    Appendix G-Setting the Collab oration Ser ver for Integration Into Microsoft Environment Polycom, Inc. G-33 T roubleshooting • At the end of the installation and configurat ion process, to test the solution and the integration with the OCS, create an ongoing conference with two participants, one dial- in and one dial-out and connect them to the c ...

  • Polycom 3725-74600-004 - page 622

    Polycom® RealPresence Collaboration Ser verVirtual Edition Administrator’ s Guide G-34 Polycom, Inc. Known Issues • Selecting Pause my Video in OC client causes the call to downgra de to audio only call if the call was not in Audio Only mode at al l (the call was st arted as a video call) . If the call is started as an audio only call and vide ...

  • Polycom 3725-74600-004 - page 623

    Polycom, Inc. H-1 Appendix H SIP RFC Support Ta b l e H - 1 SIP RFC Support in RealPresence Collaboration Server Systems SIP RFC Description Note 1321 MD5 2032 RTP Payload for H.261 2205 RSVP 2327 Session Description Protocol (SDP) 2429 RTP Payload for H.263+ 2833 RTP Payload for DTMF 2617 HTTP Authentication 2976 SIP Info Method 3261 SIP 3264 Offe ...

  • Polycom 3725-74600-004 - page 624

    RealPresence Collaboration Server Virtual Edition Administrator’ s Guide H-2 Polycom, Inc. 4568 SDP Security Descriptions 4573 H.224 RTP Payload (FECC) 4574 SDP Label Attribute 4582 Binary Floor Control Protocol (BFCP) 4583 SDP for BFCP 4796 SDP Content Attribute 5168 XML Schema for Media Control (Fast Update) cc-transfer Call Transfer Cap a bili ...

Manufacturer Polycom Category Video Gaming Accessories

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