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Manual Cisco Systems OL-4660-01

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Summary
  • Cisco Systems OL-4660-01 - page 1

    CH A P T E R 4-1 Cisco CallManager Features and Services Guide OL-4660-01 4 Cisco Call Back The Cisco Call Back feature a llo ws you to receive call back notif ication on your Cisco IP Phone when a called party line b ecomes available. T o receiv e call back notifi cation, a user presses the CallBac k softk ey while r eceiving a b usy or ringback t ...

  • Cisco Systems OL-4660-01 - page 2

    Chapter 4 Cisco Call Back Introducing Cisco Call Back 4-2 Cisco CallManager Features an d Services Guide OL-4660-01 Introducing Cisco Call Back The follo wing sections pr ovide informatio n about the Cisco Call Back feature: • Overvie w of Cisco Call Back Architecture, page 4-2 • Cisco Extended Functions Service Dependenc y , page 4-5 • Multi ...

  • Cisco Systems OL-4660-01 - page 3

    4-3 Cisco CallManager Features and Services Guide OL-4660-01 Chapter 4 Cisco Call Back Introducing Cisco Call Back Figure 4-1 Cisco Call Back Using th e Cisco Extended Functions Service Arc hitectur e Cisco CTIManager Interface (QBEHelper) The QBEHelper library pro vides the inte rface th at allo ws the CEF service to communicate with a configured ...

  • Cisco Systems OL-4660-01 - page 4

    Chapter 4 Cisco Call Back Introducing Cisco Call Back 4-4 Cisco CallManager Features an d Services Guide OL-4660-01 Call Back Handler The Call Back Handler resides in the CE F service and receiv es the called extension and calling ex tension information wh en the CallBack softke y is pressed. Cisco CallManager passes this info rmation to the CEF se ...

  • Cisco Systems OL-4660-01 - page 5

    4-5 Cisco CallManager Features and Services Guide OL-4660-01 Chapter 4 Cisco Call Back Introducing Cisco Call Back SDI Trace and Alarm The Cisco Extended Functions service us es the SDI T race and Alarm libraries. The libraries generate trace and alarms to the Event V iewer . The alarm library publishes information to t he Cisco RIS Data Collector ...

  • Cisco Systems OL-4660-01 - page 6

    Chapter 4 Cisco Call Back Introducing Cisco Call Back 4-6 Cisco CallManager Features an d Services Guide OL-4660-01 Figur e 4-2 Cisco Extended Function s Service Dependency (T ypical Configur ation) Multiple Cisco Extended Functions Applications in a Cluster If multiple Cisco Ex tended Function s applications are activ e within a Cisco Cal lManager ...

  • Cisco Systems OL-4660-01 - page 7

    4-7 Cisco CallManager Features and Services Guide OL-4660-01 Chapter 4 Cisco Call Back Introducing Cisco Call Back How to Use Cisco Call Back After proper installation and confi gurat ion, Cisco IP Phone Models 7960 and 7940 includ e the Cisco Call Back feature. The follo wing sections describe ho w to use the Call Back feature and w hat happens du ...

  • Cisco Systems OL-4660-01 - page 8

    Chapter 4 Cisco Call Back System Requirements fo r Cisco Call Back 4-8 Cisco CallManager Features an d Services Guide OL-4660-01 When Phone A unsuccessfully tries to ac tiv ate Call Back, the fo llowi ng message displays : Call Back cannot be invoked for exte nsion xxxx. Press Exit to quit this screen. If Phone A tries to press t he CallBack softke ...

  • Cisco Systems OL-4660-01 - page 9

    4-9 Cisco CallManager Features and Services Guide OL-4660-01 Chapter 4 Cisco Call Back Interactions and Restrictions The follo wing phones suppor t Cisco Call Back with the CallBack softk ey (can be calling and called phone): • Cisco IP Phone Models 7960, 7940 , 7912, and 7905 Y ou can call the following phones and can ha v e Call Back act iv ate ...

  • Cisco Systems OL-4660-01 - page 10

    Chapter 4 Cisco Call Back Installing and Activating Cisc o Extended Functions for th e Cisco Call Back Feature 4-10 Cisco CallManager Features an d Services Guide OL-4660-01 Installing and Activating Cisco Extended Functions for the Cisco Call Back Feature Cisco Call Back, a feature within th e Cisco Extended Functions service, automatically gets i ...

  • Cisco Systems OL-4660-01 - page 11

    4-11 Cisco CallManager Features and Services Guide OL-4660-01 Chapter 4 Cisco Call Back Configuring Cisco Call Back Feature Configuring Cisco Call Back Feature For successf ul confi guration of the Ci sco Call Back feature, revie w the steps in the configuration checklist, perform the configuration requirements, and acti vate the Cisco Extend ed Fu ...

  • Cisco Systems OL-4660-01 - page 12

    Chapter 4 Cisco Call Back Configuring Cisco Call Back Feature 4-12 Cisco CallManager Features an d Services Guide OL-4660-01 Creating a Softkey Template with the CallBack Softkey Perform the follo wing proced ure to create a ne w softke y template with th e CallBack softkey . Procedure Step 1 From Cisco CallManager Administration, choose De vice &g ...

  • Cisco Systems OL-4660-01 - page 13

    4-13 Cisco CallManager Features and Services Guide OL-4660-01 Chapter 4 Cisco Call Back Configuring Cisco Call Back Feature Step 6 T o add the CallBack softke y to the template, cl ick the Conf igur e Softkey Lay out link. The Softke y Layout Conf igurat ion windo w displays. Y ou must add the CallBack softke y to the On Hook and Ring Out call stat ...

  • Cisco Systems OL-4660-01 - page 14

    Chapter 4 Cisco Call Back Configuring Cisco Call Back Feature 4-14 Cisco CallManager Features an d Services Guide OL-4660-01 Step 3 In the Softke y T emplate field, choose the soft key t emplate that contains the CallBack softke y from the drop-do wn lis t box. (If you ha ve not created this template, see the “Creating a Softk ey T emplate with t ...

  • Cisco Systems OL-4660-01 - page 15

    4-15 Cisco CallManager Features and Services Guide OL-4660-01 Chapter 4 Cisco Call Back Configuring Cisco Call Back Feature Cisco recommends that you use the def ault service parameters settings unless otherwise instructed by th e Cisco T echnica l Assistance Ce nter . Cisco Extended Functions includes t he follo wing parameters for Cisco Call Back ...

  • Cisco Systems OL-4660-01 - page 16

    Chapter 4 Cisco Call Back Providing Informatio n to Users for Cisco Call Back Feature 4-16 Cisco CallManager Features an d Services Guide OL-4660-01 Providing Information to Us ers for Cisco Call Back Feature The Cisco IP Phone Model s 7960 and 7940 User Guide provides procedur es for how to use the Call Back f eature on the Cisco IP Phone. Trouble ...

  • Cisco Systems OL-4660-01 - page 17

    4-17 Cisco CallManager Features and Services Guide OL-4660-01 Chapter 4 Cisco Call Back Where to Find More Information • Cisco IP Phone Administr ation Guide for Cisco CallMana ger • Cisco IP T elephony Locale Installer ...

  • Cisco Systems OL-4660-01 - page 18

    Chapter 4 Cisco Call Back Where to Fin d Mo re Information 4-18 Cisco CallManager Features an d Services Guide OL-4660-01 ...

Manufacturer Cisco Systems Category IP Phone

Documents that we receive from a manufacturer of a Cisco Systems OL-4660-01 can be divided into several groups. They are, among others:
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- OL-4660-01 manuals
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All of them are important, but the most important information from the point of view of use of the device are in the user manual Cisco Systems OL-4660-01.

A group of documents referred to as user manuals is also divided into more specific types, such as: Installation manuals Cisco Systems OL-4660-01, service manual, brief instructions and user manuals Cisco Systems OL-4660-01. Depending on your needs, you should look for the document you need. In our website you can view the most popular manual of the product Cisco Systems OL-4660-01.

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A complete manual for the device Cisco Systems OL-4660-01, how should it look like?
A manual, also referred to as a user manual, or simply "instructions" is a technical document designed to assist in the use Cisco Systems OL-4660-01 by users. Manuals are usually written by a technical writer, but in a language understandable to all users of Cisco Systems OL-4660-01.

A complete Cisco Systems manual, should contain several basic components. Some of them are less important, such as: cover / title page or copyright page. However, the remaining part should provide us with information that is important from the point of view of the user.

1. Preface and tips on how to use the manual Cisco Systems OL-4660-01 - At the beginning of each manual we should find clues about how to use the guidelines. It should include information about the location of the Contents of the Cisco Systems OL-4660-01, FAQ or common problems, i.e. places that are most often searched by users in each manual
2. Contents - index of all tips concerning the Cisco Systems OL-4660-01, that we can find in the current document
3. Tips how to use the basic functions of the device Cisco Systems OL-4660-01 - which should help us in our first steps of using Cisco Systems OL-4660-01
4. Troubleshooting - systematic sequence of activities that will help us diagnose and subsequently solve the most important problems with Cisco Systems OL-4660-01
5. FAQ - Frequently Asked Questions
6. Contact detailsInformation about where to look for contact to the manufacturer/service of Cisco Systems OL-4660-01 in a specific country, if it was not possible to solve the problem on our own.

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