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Cisco Systems DPQ3212 - page 1
Cisco Model DPQ3212 8x4 DOCSIS 3.0 Cable Modem with Embedded Digital Voice Adapter User Guide In This Document IMPORTANT S AFETY INSTR UCTIONS ............................................................... 2 Front Panel Descript ion ........................................................................................... 11 Back Pane ...
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Cisco Systems DPQ3212 - page 2
2 4019777 Rev B IMPORTANT SAFET Y INSTRUCTIONS IMPORTANT S AFETY INSTRUCTIONS N o t i c e t o I ns t a l l e r s The servicing instructions in this notice are for use by qualified service personnel only. To reduce the risk of electric shock, do not perform any servicing other than that contained in the operating instructions, unless you are qualifi ...
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Cisco Systems DPQ3212 - page 3
4019777 Rev B 3 IMPORTANT SAFET Y INSTRUCTIONS M i t t e i l un g f ü r C A T V - T e c h n i k er Die in dieser Mitteilung aufgeführten Wartungsanweisungen sind ausschließlich für qualifi ziertes Fachpersonal bestimmt. Um die Gefahr eines elektrischen Sc hlags zu reduzieren, sollten Sie keine Wartungsarbeiten durchführen, die nicht ausdrückl ...
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Cisco Systems DPQ3212 - page 4
4 4019777 Rev B IMPORTANT SAFET Y INSTRUCTIONS IMPORTANT S AFETY INSTRUCTIONS 1) Read these instructions. 2) Keep these instructions. 3) Heed all warnings. 4) Follow all instructions. 5) Do not use this apparatus near water. 6) Clean only with dry cloth. 7) Do not block any ventilation openings. Install in accordance with the manufacturer's in ...
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Cisco Systems DPQ3212 - page 5
4019777 Rev B 5 IMPORTANT SAFET Y INSTRUCTIONS P r o t e ct t h e P r o d u c t f r o m L i g ht n i n g In addition to disconnecting the AC power from the wall outlet, disconnect the signal inputs. V e r i f y t h e P o w e r S o u r c e f r om t h e O n/ O f f P o w e r Li g h t When the on/off power light is not illuminated, the apparatus may st ...
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Cisco Systems DPQ3212 - page 6
6 4019777 Rev B IMPORTANT SAFET Y INSTRUCTIONS Disposal The batteries may contain substances that could be harmful t o the environment. Recycle or dispose of batteries in accordance with the battery manufacturer’s instruct ions and local/national disposal and recycling regulations. The batteries may contain perchlorate, a known hazard ...
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Cisco Systems DPQ3212 - page 7
4019777 Rev B 7 IMPORTANT SAFET Y INSTRUCTIONS P r o t e ct t h e P r od u c t W h en M o v i n g I t Always disconnect the power source when moving the apparatus or connecting or disconnect ing cables. T e l ep h o n e E qu i p m e n t N ot i ce When using your telephone equipment, basic safety precautions should always be followe d to reduce the ...
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Cisco Systems DPQ3212 - page 8
FCC Compliance 8 4019777 Rev B United States FCC Compliance This device has bee n tested an d found to comply w ith the limits for a Cla ss B digital d evice, pursuant to part 1 5 of the FCC Rules. These li mits are d esigned to provide reaso nable protection against suc h interference in a residential installation. T his equipment generates, uses, ...
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Cisco Systems DPQ3212 - page 9
4019777 Rev B 9 Introduction Introduction Welcome to the exc iting world of high-speed Inte rnet and high-quality digital telephone service. Y our new Cisco ® Mode l DPQ3212 V oice-over-Internet P rotocol (VoIP) Cable Modem is a mode m that meets indu stry stan dards for h igh-speed data connectivity along wi th reliabl e digital telepho ne servic ...
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Cisco Systems DPQ3212 - page 10
10 4019777 Rev B Introduction When you receive your wireless r esidential gate way, you should check t he equipment and acce ssories to verify that eac h item is in the carto n and that eac h item is undamaged. The carton contains the follo wing items: One Cisco DPQ321 2 One AC power cord One Ethernet cable ( CAT5/RJ- 45) One CD-ROM Lithium Ion car ...
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Cisco Systems DPQ3212 - page 11
4019777 Rev B 11 Front Panel Descriptio n Front Panel Descriptio n The front panel of you r cable modem p rovides sta tus LEDs that indicate h ow well and at what state your cable modem is op erating. See Front P anel LED Sta tus Indicator Functions (on page 35) for more inform ation on front-panel LE D status indicator functio ns. 1 POWER – Illu ...
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Cisco Systems DPQ3212 - page 12
12 4019777 Rev B Front Panel Descriptio n Note: After the cab le modem is succe ssf ully regis tered on the networ k, the POWER (LED 1), DS (LED 2), US (LED 3), and ONLINE (LED 4 ) LEDs illuminate continuou sly to indicate that the cable mo de is active and ful ly operational. 8 BATTERY (option al) — Illuminates solid gr een to indicate t h at th ...
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Cisco Systems DPQ3212 - page 13
4019777 Rev B 13 Back Panel Descript ion Back Panel Descri ption The following illustration s hows the description and function o f the back panel components on the DPQ3212. Important: Do not connect your PC to both the Et hernet and USB por ts at the same time. Your mode m will not funct ion properly if b oth the Ethernet a nd USB por ts are conne ...
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Cisco Systems DPQ3212 - page 14
14 4019777 Rev B Back Panel Descript ion 7 CABLE – F-Conne ctor connects to a n active signal from your service provi der ...
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Cisco Systems DPQ3212 - page 15
4019777 Rev B 15 What Are the System Req uiremen ts for Internet Service? What Are the S ystem Requirements for I nt ernet Service? To ensure that yo ur cable modem op erates efficie ntly for high-speed Inter n et service, verify that all of the Internet dev ices on your syste m meet or exceed the following minimum hardw are and software re quireme ...
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Cisco Systems DPQ3212 - page 16
16 4019777 Rev B How Do I Subscribe to High-Speed Internet and T elephone Service? How Do I Subscri be to High-Speed Interne t and Telephone Service? Before you can use you r cable modem , you need to have a high-speed Inte rnet access account . If you do not have a high-speed Internet access accou nt, you need to set up an account with you r local ...
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Cisco Systems DPQ3212 - page 17
4019777 Rev B 17 How Do I Subscribe to High-Speed Internet and Telephone Service? I W a n t t o U s e t h e C a b l e M o d e m f o r T e l e p h on e S er v i c e You will also need to set up a telepho n e account wit h your local ser vice provider to use your cable mode m for telepho ne service. When you contact you r servic e provider, you may b ...
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Cisco Systems DPQ3212 - page 18
18 4019777 Rev B Where Is the Best Lo cation for My Cable Mo dem? Where Is the B est Location for My Cable Mo dem? The ideal location for your cable modem is where it h as access to o utlets and oth er devices. Think abou t the layout of you r home or office, and co nsult with you r service provider to s elect the best location for you r cable mode ...
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Cisco Systems DPQ3212 - page 19
4019777 Rev B 19 How Do I Mount the Modem on a Wall? (Optio nal) How Do I Mount the Modem on a Wal l? (Optional) You can mount t he cable modem o n a wall using two wall anchors, t wo screws, and the mounting slots located on the unit. The modem can be mounted vertic ally or horizontally. B e f o r e Y ou B e g i n Before you begi n, choose an appr ...
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Cisco Systems DPQ3212 - page 20
20 4019777 Rev B How Do I Mount the Modem on a Wall? (Optio nal) The following illustration s hows the horizo ntal mounting option. ...
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Cisco Systems DPQ3212 - page 21
4019777 Rev B 21 How Do I Mount the Modem on a Wall? (Optio nal) L o c a t i o n a n d D i m e n s i on s of t he W al l - M o u n t i ng S l o t s The following illustr ation s hows the location a nd dimensions o f the wall-mounting slots on the bottom o f the modem . Use the infor mation on this page as a guide for mounting your modem to the wall ...
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Cisco Systems DPQ3212 - page 22
22 4019777 Rev B What Are the Requiremen ts for Teleph one Service? What Are the R equ irements for Telephone Service? This section provides h ardware and software requ irements for using your cable modem for telep hone service. N u m b er of T e l e p h o n e D e v i c e s The RJ-11 telephon e-style connectors o n the cable modem can eac h provide ...
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Cisco Systems DPQ3212 - page 23
4019777 Rev B 23 How Do I Connect the Cable Modem f or Internet and Telep hone Service? How Do I Connec t the Cable Modem for I nternet and Telephone Service? You can use t he cable modem to p rovide both telep hone service and to pr ovide Internet access, a nd you can s hare that Inter net connection w ith other Inter net devices in your ho me or ...
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Cisco Systems DPQ3212 - page 24
24 4019777 Rev B How Do I Connect the Cable Modem f or Internet and Telep hone Service? C o n n e c t i n g t h e C a b l e M o d e m f or Hi g h - S p ee d D a t a a n d T e l e p h on e S e r v i ce The following installation proced ure ensures pro per setup and configuration for t h e cable modem. 1 Choose an approp riate and safe loca tion to i ...
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Cisco Systems DPQ3212 - page 25
4019777 Rev B 25 How Do I Connect the Cable Modem f or Internet and Telep hone Service? Important: When usi ng a USB conn ection, you need to in stall USB driver s on your PC. For assista nce, go to Insta lling USB Dri vers (on page 26). Note: You can con nect two separate PCs to the cable modem at the same time by connecting one P C to the ETHER N ...
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Cisco Systems DPQ3212 - page 26
26 4019777 Rev B Installing USB Drivers Installing USB Drivers Your IP cable mo dem features mu ltiple networking inter f aces that allo w you to connect consumer ele ct ronic devices to your home network. USB 1. 1 is one of the technologies that en ables Microsoft Wi n dows-based PCs to co nnect to the home network. Important: Due to the inherent ...
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Cisco Systems DPQ3212 - page 27
4019777 Rev B 27 Installing USB Drivers I n s t a l l i n g U S B D r i v e r s o n W i nd ow s X P S y st e m s 1 Insert the USB Cable Modem Driver Installa tion Disk into the CD-RO M drive of your PC. 2 Wait until the POWER and ONLINE LED st atus indicators on the fr ont panel of the cable modem illuminate solid. 3 Select Install from a list or s ...
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Cisco Systems DPQ3212 - page 28
28 4019777 Rev B Frequently Asked Question s Frequently Ask ed Questions Q. What if I don' t subscribe to telephone servic e from my cable ope rator, can I still use the cab l e modem to make and receive p hone calls? A. No. Telephone service is enabled for each tele phone port on t he cable modem by the cable telepho ny service pr ovider. Con ...
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Cisco Systems DPQ3212 - page 29
4019777 Rev B 29 Frequently Asked Question s Q. Do I automa tically receive h igh-speed Internet service with the cab le modem? A. Your cable mod em may be used to provide tel ephone service, hig h-speed Internet service, or both services. Y our cable servi ce provider enables Internet service. Contact your c able service provider for m ore informa ...
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Cisco Systems DPQ3212 - page 30
30 4019777 Rev B Frequently Asked Question s 3 Drag the tcp/ip prefe rences file to the Trash. 4 Close all open windows and empty t he Trash. 5 Restart your com puter. 6 As your computer starts, simulta neously press an d hold down the Comma nd (Apple) , Option , P , and R keys on your keyboard. Keepi ng those keys pre ssed down, power on you r Mac ...
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Cisco Systems DPQ3212 - page 31
4019777 Rev B 31 Frequently Asked Question s 2 When the Network C onnectio ns window opens, righ t click on Local Area Connection , and the n left click on P roperties from the me nu to open the Properties dialogu e box. 3 Locate a white box titled "This co nnection uses th e following items:". Use the down arrow on t he right side of t h ...
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Cisco Systems DPQ3212 - page 32
32 4019777 Rev B Fr equently Asked Qu estions 4 Click the Up/Do wn selector ar rows located to t he right of the Co nnect Via section of the TC P /IP window, a nd then click Usi ng DHCP Server . 5 Click Options in t he TCP/IP windo w, and then cl ick Active in the TCP/ IP Options window. Note: Make sure t hat the Load only when needed option is un ...
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Cisco Systems DPQ3212 - page 33
4019777 Rev B 33 Having Difficu lty? Having Difficult y? C o m m o n T r o u b l e s ho o t i n g I ss u e s I don't understand the front pane l status ind icators See Front Panel LE D Status Ind icator Functions (on page 35), for more det ail ed information on fr ont panel LED statu s indicator o peration and fu nction. The modem does not reg ...
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Cisco Systems DPQ3212 - page 34
34 4019777 Rev B Tips for Imp roved Performance Tips for Improved Per fo rmance C h e c k a n d C o r r ec t If your cable mode m does not perfor m as expecte d, the following tips may help. If you need further assistance, contact your service provider. Verify that the p lug to you r cable modem AC cord is p roperly inserted i n to an electrica ...
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Cisco Systems DPQ3212 - page 35
4019777 Rev B 35 Front Panel LED Status I ndicator Fun ctions Front Panel LED Status In dicator Functions I n i t i a l P o w e r U p, C a l i b r at i on , a nd R e g i s t r a t i o n ( A C P o w e r a p pl i ed ) The following chart illustrates the sequence of steps and t h e correspondin g appearance of t he cable modem fro nt panel LED status ...
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Cisco Systems DPQ3212 - page 36
36 4019777 Rev B Front Panel LED Status I ndicator Fun ctions N o r m a l O pe r a t i o n s ( A C P o w e r ap p l i e d) The following chart illustrates the appearance of t he LED status indicators on the front panel of th e cable modem d uring normal o perations when AC power is applied to the modem . Front Panel LED S tatus Indicators Durin g N ...
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Cisco Systems DPQ3212 - page 37
4019777 Rev B 37 How Do I Maintain the Battery? How Do I Maintain the Bat tery? Your mode m includes a r echargeable Lithium-Io n battery to prov ide stand-by operation in the eve n t of an AC power failure. Yo u can replace the battery wit hout the use of any too ls. WARNING: Fully charged hi gh-ca pacity rechargeable batte ries should be handled ...
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Cisco Systems DPQ3212 - page 38
38 4019777 Rev B How Do I Maintain the Battery? Location of Battery As shown in the fo ll owing illustratio ns, the battery comp artment is locate d o n the right side panel for both DPQ3212 housi n g types. Housing Type 1 Housing Type 2 Before Removing and R eplacing the Battery Before removi ng and replacing t he battery, refer t o the following ...
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Cisco Systems DPQ3212 - page 39
4019777 Rev B 39 Notices Notices T r a de ma r k s Cisco and the Cisco logo are trademarks or registe red trademarks of Cisco and/or its affiliates in the U.S. an d other countri es. A listi ng of Cisco's trade marks can be fou nd at www.cisco.co m/go/trademarks . DOCSIS is a registered trademark o f Cable Televi sion Laboratories, I nc. Packe ...
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Cisco Systems DPQ3212 - page 40
Cisco Systems, Inc 5030 Sugarloaf Parkway, Box 46 5447 Lawrenceville, GA 30042 678 277 - 112 0 800 722 - 2009 www.cisco.com This document includes various t rademar ks of Cisco Systems, Inc. Please see the Notices section of this document for a list of the Cisco Sys tems, Inc., trad emarks used in th is document.. Product and service availability a ...
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