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Cisco Systems 7942G - page 1
Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883 Cisco Unif ied IP Phone User Guide fo r C i s c o Unif ied Communications Manager 8.6 (SCCP and SIP) For Cisco Unified IP Phone 7962G, 7942G, 7 961G, 7961G-GE, 7941 G, and 7941G-GE ...
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Cisco Systems 7942G - page 2
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Cisco Systems 7942G - page 3
Cisco and the Cisco Logo are trademarks of Ci sco Systems, Inc. and/or its affiliates in the U.S. and other countri es. A listing of Cisco's trademarks can be found at www .cisco.com/go/trademarks . Third party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partnership relationshi ...
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Cisco Systems 7942G - page 4
iDivert Diverts or redir ects a call to a voice-messaging system Join Combines existing calls to create a conference Links V i ew related Help topics Main Displays the Help main menu MeetMe Hosts a Meet-Me conference call more Displays additional softke ys New Call Makes a new call OPickUp Answers a call that is ringing in an associated group Park ...
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Cisco Systems 7942G - page 5
Cisco Unified IP Phone User Gu ide for Cisco Unified Communicati ons Manager 8.6 (SCCP and SIP) 5 Contents Getting Started 1 Using this Guide 1 Finding Additional Information 2 Accessing Cisco Unified IP Phone 7900 Series eLearning Tutorials 2 Safety and Performance Information 2 Cisco Product Security Overview 3 Accessibility Features 3 Connecting ...
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Cisco Systems 7942G - page 6
6 OL-22333-01 Using Mute 8 Switching Betwe en Multiple Call s 8 Switching an In-Progre ss Call to Another Phone 9 Viewing Multiple Calls 9 Transferring Calls 10 Sending a Call to a Voice Message System 11 Forwarding Calls to Another Number 11 Using Do Not Disturb 13 Making Conference Ca lls 14 Using Conference Features 14 Using Conference 14 Using ...
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Cisco Systems 7942G - page 7
Cisco Unified IP Phone User Gu ide for Cisco Unified Communicati ons Manager 8.6 (SCCP and SIP) 7 Managing Business Calls Using a Single Phone Number 14 Using a Handset, Headset, a nd Speakerphone 1 Using a Handset 1 Using a Headset 1 Using a Speakerphone 2 Using AutoAnswer with a Headset or Speakerpho ne 3 Changing Pho ne Settings 1 Customizing Ri ...
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Cisco Systems 7942G - page 8
8 OL-22333-01 Understanding Additiona l Configuration Options 1 Troubleshootin g Your Phone 1 General Troubleshooting 1 Viewing Phone Admin istration Data 2 Using the Quality Reporting Tool 3 Cisco One-Year Limited Hardware Warranty Terms 1 Index 1 ...
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Cisco Systems 7942G - page 9
Cisco Unified IP Phone User Gu ide for Cisco Unified Communicati ons Manager 8.6 (SCCP and SIP) 1 Getting Started Using this Guide This guide provides a n overview of the featu res available on your phone. Y ou can read it completely for a solid understanding of your phone’ s capabili ties, or see the follo wing table for pointers to commonly use ...
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Cisco Systems 7942G - page 10
2 OL-22333-01 Finding Additional Information Y ou can access the most current Cisco Unified IP Phone documentation on the W orld Wide W eb at this URL: http://www.cisco.com/en/US/products/hw/phones/ps379/prod ucts_user_guide_list.html Y ou can access the C isco website at this URL: http://www.cisco.com/ Y ou can access the most current Licensing In ...
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Cisco Systems 7942G - page 11
Getting Started Cisco Unified IP Phone User Gu ide for Cisco Unified Communicati ons Manager 8.6 (SCCP and SIP) 3 Using External Devices The following information applies when you use external devices with the C isco Unified IP Phone: Cisco recommends th e use of good-quality external devi ces (such as he adsets) that are shielded against unwanted ...
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Cisco Systems 7942G - page 12
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Cisco Systems 7942G - page 13
Cisco Unified IP Phone User Gu ide for Cisco Unified Communicati ons Manager 8.6 (SCCP and SIP) 1 Connecting Your Phone Y our sy stem administrator will likely connect you r new Cisco Unified IP Phone to the corporate IP telephony network. If that is not the case, re fer to the following figure and table to connect your phone. AUX DC48V 10/100 SW 1 ...
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Cisco Systems 7942G - page 14
2 OL-22333-01 Removing the Hoo kswitch Clip (Required) Some phones ship with a clip to secure the hookswitch. Before you use y our phone, remove the hookswitch clip (if present) from the cradle area. Wi th the clip removed, the hookswitch lifts slig htly when you pick up the handset. Adjusting the Handset Rest (Optional) W e recommend that adjustin ...
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Cisco Systems 7942G - page 15
Connecting Y our Phone Cisco Unified IP Phone User Gu ide for Cisco Unified Communicati ons Manager 8.6 (SCCP and SIP) 3 Adjusting the Footstand (Optional) T o change the angle of the pho ne base, adjust the footstand while pressing the footsta nd button. Registering with TAPS After your phone is connected to the network, your system administrator ...
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Cisco Systems 7942G - page 16
4 OL-22333-01 Headset Support Although Cisco Systems performs limited interna l test ing of third-party headsets for use with the Cisco Unified IP Phones, Cisco does not certify or support products from headset (or handset) vendors. W e recommend the use of good-quality e xternal devices, such as headsets tha t are screened against unwanted radio-f ...
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Cisco Systems 7942G - page 17
Cisco Unified IP Phone User Gu ide for Cisco Unified Communicati ons Manager 8.6 (SCCP and SIP) 1 An Overview of Your Phone Cisco Unified IP Phones are full-feature telephones tha t provide voice communication over the data network that your computer uses, whi ch allows you to place and receive p hone calls, put calls o n hold, transfer calls, make ...
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Cisco Systems 7942G - page 18
2 OL-22333-01 Cisco Unified IP Phone 7962G Cisco Unified IP Phone 7961G and 7961G-GE 1 16 3 4 5 7 9 6 8 10 11 12 13 14 15 187005 2 1 16 3 4 5 7 9 6 8 10 11 12 13 14 15 186845 1 2 ...
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Cisco Systems 7942G - page 19
An Overview of Y our Phone Cisco Unified IP Phone User Gu ide for Cisco Unified Communicati ons Manager 8.6 (SCCP and SIP) 3 Cisco Unified IP Ph one 7942G Cisco Unified IP Phone 7941G and 7941G-GE 187004 4 5 6 7 9 10 11 12 13 14 15 16 13 8 2 186846 4 5 6 7 9 10 11 12 13 14 15 16 13 8 1 2 ...
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Cisco Systems 7942G - page 20
4 OL-22333-01 Item Description For more information, see... 1 Programmable buttons Depending on configuration, programmable buttons provide access to: • Phone lines (line buttons) and intercom lines • Speed-dial numbers (speed-dial buttons, including the BLF speed-dia l feature) • W eb-based services (such as a Person al Address Book button) ...
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Cisco Systems 7942G - page 21
An Overview of Y our Phone Cisco Unified IP Phone User Gu ide for Cisco Unified Communicati ons Manager 8.6 (SCCP and SIP) 5 Understanding Lines and Calls The terms lines and calls can be easily confused. • Lines—Each line corresponds to a dire ctory number or intercom number th at others can use to call you. Y our phone ca n support up to six ...
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Cisco Systems 7942G - page 22
6 OL-22333-01 Understanding Line and Call Icons Y our phone displays icons to help you determine the ca ll and line state. Icon Line or Call State Description On-hook line No call activity on this line. Off-hook line Y ou are dialing a n umber or an outgoing call is ring ing. Connected call Y ou are connected to the other party . Ringing call A cal ...
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Cisco Systems 7942G - page 23
An Overview of Y our Phone Cisco Unified IP Phone User Gu ide for Cisco Unified Communicati ons Manager 8.6 (SCCP and SIP) 7 Understanding Phone Screen Features The following figure shows how your main phone screen may look with an active call. Note The Messages, Directories, and Serv ices screens on your phone may appear in Normal mode or in Wide ...
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Cisco Systems 7942G - page 24
8 OL-22333-01 Cleaning the Phone Screen Use only a soft, dry cloth to wipe the phone screen. Do not use any liquids or powders on the phon e, because they can conta minate phone components a nd cause failures. When the phone is in power sav e mode, the touchs creen is blank and the Display button is not l it. When the phone is in this condition, yo ...
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Cisco Systems 7942G - page 25
An Overview of Y our Phone Cisco Unified IP Phone User Gu ide for Cisco Unified Communicati ons Manager 8.6 (SCCP and SIP) 9 Accessing the Help S ystem on Your Phone Y our phone pro vides a comprehensive online help sy stem. Help topics appear on the phone screen. Understanding Feature Availability Depending on your phone system configuration, feat ...
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Cisco Systems 7942G - page 26
10 OL-22333-01 Understanding SIP and SCCP Y our phone can be configured to work with one of two signaling protocol s: SIP (Session Initiation Protocol) or SCCP (Skinny Call Control Protoc ol). Y our system administrator determines this configuration. Call features can vary depending on the protoco l. This phone guide indicates which features are pr ...
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Cisco Systems 7942G - page 27
An Overview of Y our Phone Cisco Unified IP Phone User Gu ide for Cisco Unified Communicati ons Manager 8.6 (SCCP and SIP) 11 If your phone is inactive (idle) at the sleep time, you see a messa ge to remind you that your pho ne is going to power down. T o keep the pho ne active, press any key on the phone. If you do not press any key , your phone p ...
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Cisco Systems 7942G - page 28
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Cisco Systems 7942G - page 29
Cisco Unified IP Phone User Gu ide for Cisco Unified Communicati ons Manager 8.6 (SCCP and SIP) 1 Basic Call Handling Y ou can perform basic call-handling tasks using a rang e of features and services. Feature availability can vary . For more information, see your system administrator . Placing a Call—Basic Options Here are some easy ways to plac ...
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Cisco Systems 7942G - page 30
2 OL-22333-01 Tips • Y ou can dial on hook, without a dial tone (predial). T o predial, enter a number , then go off hook by lifting the handset or pressing Dial , , or . • When you pre-dial, your phone tries to anticipate the numbe r you are dialing by disp laying matching numbers (if available) from your Placed Calls log . This is called Auto ...
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Cisco Systems 7942G - page 31
Basic Call Ha ndling Cisco Unified IP Phone User Gu ide for Cisco Unified Communicati ons Manager 8.6 (SCCP and SIP) 3 Use CallBack to recei ve notification when a busy or ringing extension is available 1. Press CallBack while listening to the busy tone or ring sound. 2. Hang up. Y our ph one alerts you when the line is free. 3. Place the call ag a ...
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Cisco Systems 7942G - page 32
4 OL-22333-01 Place a call using Fast Dial Note Before using this op tion, your system administrator must configure this feature and assign a service URL to the line button. Contact you r system administrator for more information. After configuration, follow these steps: 1. Press the Fast Dial line button . 2. T o find and select an entry , scroll ...
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Cisco Systems 7942G - page 33
Basic Call Ha ndling Cisco Unified IP Phone User Gu ide for Cisco Unified Communicati ons Manager 8.6 (SCCP and SIP) 5 Answering a Call Y ou can answer a call by li fting the handset, or you can use other options if they are available on your phone. If you want to... Then.. . For more information, see... Answer with a headset Press , if unlit. Or , ...
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Cisco Systems 7942G - page 34
6 OL-22333-01 Tip • If parties on a call hear a beep tone, the call may be monitored or recorded. Ask your system administrator for more information. • If you work in a contact center or similar envi ronment, you can create, update, and delete your own prerecorded greeting that plays automatically if Agent Greeting is configured for yo ur phone ...
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Cisco Systems 7942G - page 35
Basic Call Ha ndling Cisco Unified IP Phone User Gu ide for Cisco Unified Communicati ons Manager 8.6 (SCCP and SIP) 7 Using Hold and Resume Y ou can hold a nd resume calls. When you put a call on hold, the H old icon appears on the right in the call information area and the corresponding line button flashes green . With a shared line, when you pla ...
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Cisco Systems 7942G - page 36
8 OL-22333-01 • If you use a shared line, Hold Reversion rings only on the phone that put the call on hold, not on the other phones that share the line. • Y our system administrator determines the duration between Hold Reversion alerts. • When a call is chaperoned, the call chaperone cannot use Hol d. Using Mute With Mute enabled, you can hea ...
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Cisco Systems 7942G - page 37
Basic Call Ha ndling Cisco Unified IP Phone User Gu ide for Cisco Unified Communicati ons Manager 8.6 (SCCP and SIP) 9 Switching an In-Progress Call to Another Phone Y ou can switch i n-progress calls between the desktop phone and your mobile phone or other remote destination. Viewing Multiple Calls Understanding how multiple calls display on your ...
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Cisco Systems 7942G - page 38
10 OL-22333-01 Y ou can use these additio nal methods to view multiple calls on multiple lines: Transferring Calls T ransfer redirects a connected call. The target is the number to which you want to tra nsfer the call. Tips • If on-hook transfer is enabled on your phone, you ca n either hang up to complete the call, or press Tr a n s f e r and th ...
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Cisco Systems 7942G - page 39
Basic Call Ha ndling Cisco Unified IP Phone User Gu ide for Cisco Unified Communicati ons Manager 8.6 (SCCP and SIP) 11 • Y ou cannot use Tr a n s f e r to redirect a call on hold. Press Resume to remove the call from hold before transferring it. • When a call is chaper oned, the call chaperon e cannot use transfer . Sending a Call to a Voice M ...
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Cisco Systems 7942G - page 40
12 OL-22333-01 • Conditional call forwardi ng (Call Forward No Answer , Call Forward Busy , Call Forward No Coverage)—Applies to certai n calls that you recei ve, according to conditions. Y ou can access Cal l Forward All on your phone or from your Cisco Unifie d CM User Options web pages; conditional call forwarding feat ures are acce ssible o ...
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Cisco Systems 7942G - page 41
Basic Call Ha ndling Cisco Unified IP Phone User Gu ide for Cisco Unified Communicati ons Manager 8.6 (SCCP and SIP) 13 • When you switch an in-progress call from your mobil e phone to Cisco Unified devices that share the same line (Session Handoff), the Call Forward feature is disabled on the Cisco Unified devices. The Call Forward feature retur ...
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Cisco Systems 7942G - page 42
14 OL-22333-01 Making Conference Calls Y our Cisco Unified IP Phone allows you to talk simul taneously with multiple parties in a conference call. Using Conference Features Y ou can crea te a conference in various ways, de pe nding on your needs and the features that are available on your phone. • Conference—Enables you to create a standard (ad ...
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Cisco Systems 7942G - page 43
Basic Call Ha ndling Cisco Unified IP Phone User Gu ide for Cisco Unified Communicati ons Manager 8.6 (SCCP and SIP) 15 Using Join Join allows you to combine two or more existing calls to crea te a conference in whic h you are a participant. Tips • If you frequently join more than two parties into a single conference, you may find it useful to fi ...
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Cisco Systems 7942G - page 44
16 OL-22333-01 Using cBarge Y ou can crea te a conference by using cB arge to add yourself to a call on a shared line. Using Meet-Me Meet-Me conferencing allows y ou to start or join a conference by calling the conference number . If you want to... Then.. . Create a conference by barging a call on a shared line Press the line button for the shared ...
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Cisco Systems 7942G - page 45
Basic Call Ha ndling Cisco Unified IP Phone User Gu ide for Cisco Unified Communicati ons Manager 8.6 (SCCP and SIP) 17 Tip If you call a secure M eet-Me conference number fr om a non-secure phone, your phone displays the message, “Device Not Authorized .” For more information, see Making and Receiving S ecure Calls, page 8 . Viewing or Removin ...
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Cisco Systems 7942G - page 46
18 OL-22333-01 • Listen to the caller with microphone muted (you can hear the c aller , but the caller cannot hear you). • End the intercom call by pressing the EndCall softkey with the intercom call in focus. Do this if you do not want to hear the messa ge. • T al k to the caller by pre ssing the active intercom button and using either the h ...
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Cisco Systems 7942G - page 47
Cisco Unified IP Phone User Gu ide for Cisco Unified Communicati ons Manager 8.6 (SCCP and SIP) 1 Advanced Call Handling Advanced call-handling tasks invol ve special featur es that your system administrator may configure for your phone depending on your call-handling needs and work environment. Speed Dialing Speed dialing enables you to enter an i ...
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Cisco Systems 7942G - page 48
2 OL-22333-01 Picking Up a Redirected Call on Your Phone Call PickUp allows you to answer a call that is ringing on a coworker’ s phone by redirecting the call to your phone. Y ou may use Call PickUp if you sha re call-handling tasks with coworkers. Tips • If multiple calls are available for pickup, your phone picks up th e oldest call first (t ...
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Cisco Systems 7942G - page 49
Advanced Call Ha ndling Cisco Unified IP Phone User Gu ide for Cisco Unified Communicati ons Manager 8.6 (SCCP and SIP) 3 • If you have multiple lines and want to pick up the ca ll on a non-primary line, first press for the desired line and then press a Call PickUp softkey or button. • Depending on how your phone is configured, you m ay re ceiv ...
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Cisco Systems 7942G - page 50
4 OL-22333-01 Tips • Y ou have a limited time to retrieve a parked call be fore it reverts to ringing at the original number . See your system admi nistrator for details. • Y our system administrator ca n assign Directed Call Park buttons to availa ble line buttons on your Cisco Unified IP Phone or on your Cisco Unifie d IP Phone Expansion Modu ...
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Cisco Systems 7942G - page 51
Advanced Call Ha ndling Cisco Unified IP Phone User Gu ide for Cisco Unified Communicati ons Manager 8.6 (SCCP and SIP) 5 Using a Shared Line Y our sy stem administrator may ask you to use a shared line if you: • Have multiple phones and want one phone number • Share call-handling tasks with coworkers • Handle calls on behalf of a manager Und ...
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Cisco Systems 7942G - page 52
6 OL-22333-01 • Barge allows you to add yourself to the call but does not convert the call into a conference or allow you to add new participants. Single-button and Multi-touch Barge Y our system administrator determines whether th e barge feature on your phone operates as a single-button or mu lti-touch feature. • Single-button barge allows yo ...
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Cisco Systems 7942G - page 53
Advanced Call Ha ndling Cisco Unified IP Phone User Gu ide for Cisco Unified Communicati ons Manager 8.6 (SCCP and SIP) 7 Preventing Others from Viewin g or Barging a Shared-Line Call If you share a phone line, you can use the Privacy fe ature to prevent others who share the line from viewing or barging (adding themselves to) your call s. Tips • ...
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Cisco Systems 7942G - page 54
8 OL-22333-01 Tips • Y our phone ma y play an audible indicator to alert you when a call is ringing on the monito red line (BLF Pickup only). • BLF Pickup answers the oldest ringing cal l first, if the line that you are monitoring has more than one ringing call. Making and Receiving Secure Calls Depending on how you r system administrator confi ...
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Cisco Systems 7942G - page 55
Advanced Call Ha ndling Cisco Unified IP Phone User Gu ide for Cisco Unified Communicati ons Manager 8.6 (SCCP and SIP) 9 – When end-to-end secure media is established th rough the Secure Real-T ime T ransfer Protocol (SR TP) and the call status is secure, the phone plays the secure indication tone (three long beeps with brief pauses). – When e ...
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Cisco Systems 7942G - page 56
10 OL-22333-01 With the authent ication methods that require a pass word, use the << softkey to backspace and correct the password. When the power is lost or reset under some ci rcumstanc es, the stored credentials are cleare d. T o establish the V PN connection, press the Submit so ftkey . T o disable the VPN login process, press the Cancel ...
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Cisco Systems 7942G - page 57
Advanced Call Ha ndling Cisco Unified IP Phone User Gu ide for Cisco Unified Communicati ons Manager 8.6 (SCCP and SIP) 11 Tracing Suspicious Calls If you are receiving suspicious or malicious calls, your system administrator can add the Malicious Call Identification (MCID) feature to your phone. Th is fe ature enables you to identify an active cal ...
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Cisco Systems 7942G - page 58
12 OL-22333-01 Tips • When you make or receive an MLPP-enabled call, you will hear special ring tones and call waiting tones that differ from the standard tones. • If you enter an invalid MLPP ac cess number , a verbal a nnouncem ent will alert you of the error . • An MLPP-enabled call retains its p riority and preemptive status when you: – ...
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Cisco Systems 7942G - page 59
Advanced Call Ha ndling Cisco Unified IP Phone User Gu ide for Cisco Unified Communicati ons Manager 8.6 (SCCP and SIP) 13 Using Cisco Extension Mobility Cisco Ex tension Mobility (EM) allows you to tem por arily configure a Cisco Unified IP Phone as your own. Once you log in to EM, the phone adopts your user profile, including yo ur phone lines, f ...
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Cisco Systems 7942G - page 60
14 OL-22333-01 • Changes that you make to your EM profi le from your Cisco Unified CM User Options web pages take effect immediately if you are log ged in to EM on the phone; otherwise, c hanges take effect the next time you log in. • Changes that you mak e to the phone from your User Options web pages ta ke effect immediately if you are logged ...
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Cisco Systems 7942G - page 61
Advanced Call Ha ndling Cisco Unified IP Phone User Gu ide for Cisco Unified Communicati ons Manager 8.6 (SCCP and SIP) 15 Tips • When calling Mobile V oice Access, you must ente r the number you are calling and your PIN if any of the following are true: Switch an in-progress call between your desk phone and mobile phone See Switching an In-Progr ...
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Cisco Systems 7942G - page 62
16 OL-22333-01 – The number you are calling from is not one of your remote destinations. – The number is blocked by you or your carrier (shown as “Unknown Number”). – The number is not accurately matched in the Unified CM database; for example, if y our number is 510-666-9999, but it is listed as 666-9999 in the database, or your numb er ...
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Cisco Systems 7942G - page 63
Cisco Unified IP Phone User Gu ide for Cisco Unified Communicati ons Manager 8.6 (SCCP and SIP) 1 Using a Handset, Headset, and Speakerphone Y ou can use yo ur phone with these audio devices: a handset, headset, or speakerphone. The phone is off hook when the handset is lifted or another audio dev ice is in use. The phone is on hook when the handse ...
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Cisco Systems 7942G - page 64
2 OL-22333-01 If you use AutoAnswer , see Us ing AutoAnswer with a Headset or Speakerphon e, page 3 . Using a Wirel ess Head set Cisco Unified IP Phones 7962G and 7942G support wireless headsets. Refer to the wireless headset documentation for information about using the wirel ess headset’ s remote features. Also, check with your system administr ...
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Cisco Systems 7942G - page 65
Using a Handset, Headset, and Spe akerphone Cisco Unified IP Phone User Gu ide for Cisco Unified Communicati ons Manager 8.6 (SCCP and SIP) 3 Using AutoAnswer with a Headset or Speakerphone When AutoAnswer is enabled, your phone answers incoming calls auto matically after a few rings. Y our system administrator configures Auto Answer to use either ...
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Cisco Systems 7942G - page 66
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Cisco Systems 7942G - page 67
Cisco Unified IP Phone User Gu ide for Cisco Unified Communicati ons Manager 8.6 (SCCP and SIP) 1 Changing Phone Settings Y ou can personalize y our Cisco Unified IP Phone by adjusting the ring tone, background image, and other settings. Customizing Rings and Message Indicators Y ou can customize how your phone indicates an inco ming call and a new ...
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Cisco Systems 7942G - page 68
2 OL-22333-01 Ti p Y ou can customize your phone to have up to six distinctive ring tones. In addition, you can have a default ring tone. Customizing the Phone Screen Y ou can adjust the charac teri stics of your phone screen. Change the way the audi ble voice message indicator sounds on your phone 1. Log in to your User Options web pages. See Acce ...
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Cisco Systems 7942G - page 69
Changing Phone Se ttings Cisco Unified IP Phone User Gu ide for Cisco Unified Communicati ons Manager 8.6 (SCCP and SIP) 3 Change the language on your screen 1. Log in to your User Options web pages. See Accessing Your User Options Web Pages, page 1 . 2. Access your user settings. See Controlling User Settings on the Web, page 7 . Change the line t ...
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Cisco Systems 7942G - page 70
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Cisco Systems 7942G - page 71
Cisco Unified IP Phone User Gu ide for Cisco Unified Communicati ons Manager 8.6 (SCCP and SIP) 1 Using Call Logs and Directories This section describes how you can use call logs and directories. T o acce ss both features, use the Directories button . Using Call Logs Y our phone ma intains call logs that contain reco rd s of your missed, placed, an ...
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Cisco Systems 7942G - page 72
2 OL-22333-01 Dial from a call log (while not on anothe r call) 1. Choose > Missed Calls , Placed Calls , or R eceived Calls . 2. Highlight a call record. Note If the Details softkey appears, the call is the primary entry of a multiparty call. See the Tips section below . 3. If you need to edit the displayed number , press EditDial followed by & ...
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Cisco Systems 7942G - page 73
Using Call Logs and Directories Cisco Unified IP Phone User Gu ide for Cisco Unified Communicati ons Manager 8.6 (SCCP and SIP) 3 Tips • (SCCP and SIP phones) Y our phone may be set up fo r internation al call logging, which is indicated by a “+” symbol on the call logs, redial, or ca ll di rectory entries. See your system administrator for m ...
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Cisco Systems 7942G - page 74
4 OL-22333-01 Using Corporate Directory on Your Phone Y ou can use a corporate director y to place cal ls to coworke rs. Tip Use the numbers on your keypad to enter characte rs on your phone screen. Use the Navigation button on your phone to mov e between input fields. Using Personal Direct ory on Your Phone The Personal Directory feature set conta ...
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Cisco Systems 7942G - page 75
Using Call Logs and Directories Cisco Unified IP Phone User Gu ide for Cisco Unified Communicati ons Manager 8.6 (SCCP and SIP) 5 If you want to... Then... Access Personal Directory (for P AB and Fast Dial codes) 1. Choose > Personal Directory (exact name can vary). 2. Enter your Unified CM user ID and P IN, then press Submit . Search for a P AB ...
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Cisco Systems 7942G - page 76
6 OL-22333-01 Tips • Y our sy stem administrator can provide you with the user ID and PIN that you need to log in to Personal Directory . • Personal Directory automatically logs you out after a certain amount of time . This time limit can vary . Ask your system administrator for more information. • Use the numbers on your keypad to enter char ...
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Cisco Systems 7942G - page 77
Using Call Logs and Directories Cisco Unified IP Phone User Gu ide for Cisco Unified Communicati ons Manager 8.6 (SCCP and SIP) 7 • (SCCP and SIP phones) Y our phone may be set up fo r internation al call logging, which is indicated by a “+” symbol on the call logs, redial, or ca ll di rectory entries. See your system administrator for more i ...
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Cisco Systems 7942G - page 78
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Cisco Systems 7942G - page 79
Cisco Unified IP Phone User Gu ide for Cisco Unified Communicati ons Manager 8.6 (SCCP and SIP) 1 Accessing Voice Messages T o access voice me ssages, press the Messages button . Y our company determines the voice-message servic e that your phone system u ses. For the most accurate and detailed information about y our serv ice, see the documentatio ...
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Cisco Systems 7942G - page 80
2 OL-22333-01 Listen to your voice messages or access the voice- messages menu Press . Depending on your voice-messa ge service, doing this d ials the message service automatically or provid es a menu on your screen. If you are connecting to a voice-message service, the line that has a v oice message is selected by default. If more than one line ha ...
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Cisco Systems 7942G - page 81
Cisco Unified IP Phone User Gu ide for Cisco Unified Communicati ons Manager 8.6 (SCCP and SIP) 1 Using the User Options Web Pages Y our Cisco Unified IP Phone is a network device that can share information with other network devices in your company , including your personal co mputer . Y ou can use your computer to log in to your Cisco Unified CM ...
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Cisco Systems 7942G - page 82
2 OL-22333-01 Configuring Features and Services on the Web The topics in this section describe how to configur e features and services from your User Options web pages after logging in. See Accessing Your User Options Web Pages, page 1 . Using the Personal Directory on the Web The Personal Directory feature set that you ca n access on your computer ...
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Cisco Systems 7942G - page 83
Using the U ser Options Web Pages Cisco Unified IP Phone User Gu ide for Cisco Unified Communicati ons Manager 8.6 (SCCP and SIP) 3 Configuring Fast Dials on the Web This section describes how to assign Fast Dials from your User Options web pages. Assign a line button for your P AB Note Before yo u can assig n a line button for your P AB, your syst ...
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Cisco Systems 7942G - page 84
4 OL-22333-01 Tips • Y ou can crea te up to 500 Fast Dial and P AB entries. • Y ou can crea te a new Fast Dial entry without u sing a P AB entry . These Fast Dial entries are labele d “raw” in the User Options web pages a nd do not display a co nfigurable text label. Using the Address Book S ynchronization Tool Y ou can use the Address Book ...
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Cisco Systems 7942G - page 85
Using the U ser Options Web Pages Cisco Unified IP Phone User Gu ide for Cisco Unified Communicati ons Manager 8.6 (SCCP and SIP) 5 Setting Up Speed Dials on the Web Depending on configuration, your phone can support severa l speed-dial features: • Speed-dial buttons • Abbreviated Dialing • Fast Dials For help using speed-dial features, see S ...
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Cisco Systems 7942G - page 86
6 OL-22333-01 If you want to... Then do this after you log in... Subscribe to a service 1. Choose User Options > Device . 2. Choose a phone from the Name drop-down menu. 3. Click Phone Services . 4. Click Add New . 5. Choose a service from the drop-down list and cl ick Next . 6. Change the service label or enter a dditional service information, ...
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Cisco Systems 7942G - page 87
Using the U ser Options Web Pages Cisco Unified IP Phone User Gu ide for Cisco Unified Communicati ons Manager 8.6 (SCCP and SIP) 7 Controlling User Settings on the Web User settings include your password, PIN, and language (locale) setting s. Access a service on your phone Select a service using one of these buttons: Programmable phone button: () ...
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Cisco Systems 7942G - page 88
8 OL-22333-01 Tip Y our PIN and password allow you to access different features and serv ices. For example, use your PIN to log in to Cisco Extension Mobility o r Personal Directory on your p hone. Use your password to log in to your User Options web pages and Cisco W e bDialer on your personal computer . For more information, see your system admin ...
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Cisco Systems 7942G - page 89
Using the U ser Options Web Pages Cisco Unified IP Phone User Gu ide for Cisco Unified Communicati ons Manager 8.6 (SCCP and SIP) 9 If you want to... Then do this after you log in... Set up call forwarding per line 1. Choose User Options > Device . 2. Choose a phone from the Name drop-down menu. 3. Click Line Setti ngs . 4. If you have more than ...
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Cisco Systems 7942G - page 90
10 OL-22333-01 Change or create a line text label that appears on your phone screen 1. Choose User Options > Device . 2. Choose a phone from the Name drop-down menu. 3. Click Line Setti ngs . 4. If you have more than on e directory number (line) assigned to your phone, choose a line from the Line drop-down menu. 5. In the Line T ext Label area, ...
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Cisco Systems 7942G - page 91
Using the U ser Options Web Pages Cisco Unified IP Phone User Gu ide for Cisco Unified Communicati ons Manager 8.6 (SCCP and SIP) 11 Setting Up Phones and Access Lists for Mobile Connect When using Cisco Mobile Connect, you must add your mobile a nd other phones that you want to use to make and receive calls using the same direct ory numbers as you ...
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Cisco Systems 7942G - page 92
12 OL-22333-01 Add a new remote destination 1. Choose User Options > Mobility Sett ings > Remote Destina tions . 2. Click Add New . 3. Enter the following information: – Name—Enter a name for the mobile (or other) phone. – Destination Number—Enter your mobile phone number . 4. Select your remote destination profile from the drop -down ...
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Cisco Systems 7942G - page 93
Using the U ser Options Web Pages Cisco Unified IP Phone User Gu ide for Cisco Unified Communicati ons Manager 8.6 (SCCP and SIP) 13 Using Cisco WebDialer Cisco W ebDialer allows you to make calls on yo ur Cisco Unified IP Phone to directory contacts by clicking items in a web browser . Y our system ad ministrator must configure this feature for yo ...
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Cisco Systems 7942G - page 94
14 OL-22333-01 Set up, view , or change W ebDia ler preferences Access the Make Call page. After you c lick the number th at you want to dial, the page appears the first time you us e W ebDialer and contains these options: • Preferred langua ge—Determines th e language used for W e bDialer settings and prompts. • Use preferred device—Identi ...
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Cisco Systems 7942G - page 95
Cisco Unified IP Phone User Gu ide for Cisco Unified Communicati ons Manager 8.6 (SCCP and SIP) 1 Understanding Additional Configuration Options Y our sy stem administrator can configure your phone to use specific button and softkey templates along with special services and fea tures, if appropr iate. This table provides an overview of some configu ...
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Cisco Systems 7942G - page 96
2 OL-22333-01 W ant to use one extension for several phones Request a shared line. This allows you to use one extension for your desk phone and lab phone, for example. See Using a Shared Line, page 5 . Share phones or office space with coworkers Consider using: • Call Park to store and retrieve calls without using the transfer feature. • Call P ...
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Cisco Systems 7942G - page 97
Cisco Unified IP Phone User Gu ide for Cisco Unified Communicati ons Manager 8.6 (SCCP and SIP) 1 Troubleshooting Your Phone This section provides troubleshooting information for your Cisco Unified IP Phone. General Troubleshooting This section provides information to help you troubleshoot g eneral problems with your phone. For more information, se ...
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Cisco Systems 7942G - page 98
2 OL-22333-01 Viewing Phone Administration Data Y our system administrator may ask you to ac cess administration data on your phone for troubleshooting purposes. The phone shows an error message when you attempt to set up Call Forward All Y our phone may reject your attempt to set up Call Forward All directly on the phone if the target number that ...
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Cisco Systems 7942G - page 99
T roubleshooting Y our Phone Cisco Unified IP Phone User Gu ide for Cisco Unified Communicati ons Manager 8.6 (SCCP and SIP) 3 Using the Quality Reporting Tool Y our sy stem administrator may configure your ph one temporarily with the Quality Reporting T ool (QR T) to troubleshoot performa nce problems. Y ou can press QR T or Quality Reporting T oo ...
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Cisco Systems 7942G - page 100
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Cisco Systems 7942G - page 101
Cisco Unified IP Phone User Gu ide for Cisco Unified Communicati ons Manager 8.6 (SCCP and SIP) 1 Cisco One-Year Limited Hardware Warranty Terms Special terms apply to your hardware warranty an d various services that you can use during the warranty period. Y our fo rmal W arranty Statement, including the wa rranties and license agreem ents applica ...
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Cisco Systems 7942G - page 102
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Cisco Systems 7942G - page 103
Cisco Unified IP Phone User Gu ide for Cisco Unified Communicati ons Manager 8.6 (SCCP and SIP) 1 Index A Abbreviated Dialing 5 access li sts 10 Address Book Synchronization Tool (TABSynch) 4 answering calls 5 ASCII label field support 5 audio problems 3 audio, quality of 4 authenticated calls 8 Auto Dial 2 AutoAnswer 3 B barge and privacy 7 and sh ...
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Cisco Systems 7942G - page 104
2 OL-22333-01 parking 3 placing 1 prioritizing 11 redirecting while ringing 2 reporting problems with 3 secure 8 storing and retrieving 3 transferring 10 viewing 7 Cisco Extension Mobility 13 Cisco Unified IP Phone adjusting height of 3 connecting 1 feature configuration for 9, 1 registering 3 securing handset rest 2 troubleshooting 1 web-based ser ...
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Cisco Systems 7942G - page 105
Cisco Unified IP Phone User Gu ide for Cisco Unified Communicati ons Manager 8.6 (SCCP and SIP) 3 Settings 5 feature menus and button 8 features, availabi lity of 1 features, available on your phone 9 footstand adjusting 3 button for 4 forced authorization code (FAC) 3 forwarding calls, options 11 G GPickUp 2 greeting 6 group call pickup 2 H handse ...
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Cisco Systems 7942G - page 106
4 OL-22333-01 icons and call states 6 ring patterns for 8 ring tone s for 1 shared 5 text label for 8 using BLF 7 viewing 7 voice message indicator setting for 8 logging out of hunt groups 4 M Malicious Call Identificati on 11 MCID 11 Meet-Me conferences 16 menus, using 8 messages indicator for 2, 1 listening to 1 messages button 4 missed calls, re ...
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Cisco Systems 7942G - page 107
Cisco Unified IP Phone User Gu ide for Cisco Unified Communicati ons Manager 8.6 (SCCP and SIP) 5 placed calls, records 1 placing calls options 1 power saving 10 description 11 Troubleshooting 1 pre-dialing (dialing on-hook) 2 prioritizing calls 11 privacy and shared lines 5 using 7 programmable buttons description 4 labels 7 Q QRT, using 3 Quality ...
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Cisco Systems 7942G - page 108
6 OL-22333-01 using 2 using BLF with 1 status data, locating 1 status line, viewing 7 subscriptions, for phone services 5 suspicious calls, tracing 11 switching between m ultiple calls 8 switching calls 15 T tabs, on phone screen 7 TABSynch (Address Book Synchronization Tool) 4 TAPS 3 Tool for Auto-Registered Phones Support 3 transferring, options ...
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Cisco Systems 7942G - page 109
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Cisco Systems 7942G - page 110
Americas Headquarters Cisco Systems, Inc. San Jose , CA Asia Pacific Headquarters Cisco Systems (USA) Pte. Ltd. Singapore Europe Headquarters Cisco Systems International BV Amsterdam, The Neth erlands Cisco has more than 200 offices worldwide. Addresses, phone numbers, and fax numbers ar e listed on the Cisco W ebsite at www .cisco.com/go/offi ces ...
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