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Manual Avaya 1165E

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  • Avaya 1165E - page 1

    A v a y a 1165E IP De skphone User G u id e A v ay a Communic ation Server 1000 Document S tatus: Stand ar d Document V ersion: 03.01 Part Code: NN43101-10 2 Date: October 2010 ...

  • Avaya 1165E - page 2

    © 2010 A vaya Inc. All Rights Reserved. Notic es While reasonable ef forts have been made to ensure that the inform ation in this document is complet e and accurate at the time of printing, A vaya assumes no liability for any errors. A vaya reserves the right to make changes and corrections to the informatio n in this documen t without the obligat ...

  • Avaya 1165E - page 3

    Revision history 3 Revision histor y October 2010 S tandard 03.01. This do cu ment is up-issued to support UNIS tim 5.0 and A vaya Communication Server 100 0 Release 7.5. July 2010 S tandard 02.02. Th is document is up-issued to reflect chang es in technical content for Call Log Op tions, and to add Reco rd on Demand content. June 2010 S tandard 02 ...

  • Avaya 1165E - page 4

    Revision history 4 ...

  • Avaya 1165E - page 5

    Contents 5 Contents About the Avaya 1165E IP Deskphone . . . . . . . . . . . . . . . . 11 Basic features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Telephone controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 Telephone display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ...

  • Avaya 1165E - page 6

    Contents 6 Selecting date and time format . . . . . . . . . . . . . . . . . . . . 60 Accessing display diagnostics . . . . . . . . . . . . . . . . . . . . . 61 Choosing a local dialpad tone . . . . . . . . . . . . . . . . . . . . . 61 Viewing IP Deskphone information . . . . . . . . . . . . . . . . . 62 Diagnostics . . . . . . . . . . . . . . . . . ...

  • Avaya 1165E - page 7

    Contents 7 1. Network Configuration . . . . . . . . . . . . . . . . . . . . . . . . 124 2. Advanced Diag Tools . . . . . . . . . . . . . . . . . . . . . . . . . 126 Locks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126 1. Lock menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126 2. USB L ...

  • Avaya 1165E - page 8

    Contents 8 Using Call Park . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147 Recording a Calling Party Number . . . . . . . . . . . . . . . . . . . . 150 Displaying incoming calls . . . . . . . . . . . . . . . . . . . . . . . . . . . 150 Tracing a malicious call . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151 Inc ...

  • Avaya 1165E - page 9

    Contents 9 Charging a call or charging a forced call . . . . . . . . . . . . . . . 171 Using Enhanced Override . . . . . . . . . . . . . . . . . . . . . . . . . . 175 Using Forced Camp-on feature . . . . . . . . . . . . . . . . . . . . . . 176 Overriding a busy signal . . . . . . . . . . . . . . . . . . . . . . . . . . . . 177 Using Privacy Release ...

  • Avaya 1165E - page 10

    Contents 10 Accessing External Server Applicati ons . . . . . . . . . . . . . 209 Using Record On Demand key . . . . . . . . . . . . . . . . . . . . . . . 209 Using SAVE key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 210 Flexible Feature Codes (FFCs) . . . . . . . . . . . . . . . . . . . . . 211 Quick Reference . . . . . . . . . ...

  • Avaya 1165E - page 11

    About the Av aya 1165E IP Des kphone 11 About the A vaya 1165E IP Deskphone The Avaya 1165E IP Deskphone builds on the award-winning Avaya 1100 Series IP Deskp hones ind ustrial de sig n and offe rs a high re solution color display and new gr aphical user interfa ce elements that en hance the user experience. The Avaya 1165E IP Deskphone provides e ...

  • Avaya 1165E - page 12

    About the Avaya 1165E IP Deskphone 12 Basic features Your Avaya 1165E IP Deskphone supports the following features: • up to sixteen line/featur e keys with indicators using the Shift feature • four soft keys to provide easy access to feature s and call control • high resolution color display • high-quality hand sfree speakerphone • wideba ...

  • Avaya 1165E - page 13

    About the Av aya 1165E IP Des kphone 13 • hearing aid compatibility • USB port for connecting a USB key board , USB mouse, USB headset, USB flash drive and powered hub s • USB access control (USB lock) that controls how the USB por t on the Avaya 1165E IP Deskphone can be used • support for Graphical External Ap plication Server (GXAS) prot ...

  • Avaya 1165E - page 14

    About the Avaya 1165E IP Deskphone 14 T elephone controls Figure 1 on page 14 shows the Avaya 1165E IP Deskphone. Figure 1: A vaya 1165E IP Deskphone This section describes the controls on your Avay a 1165E IP Deskphone. Context Sensitive Sof t keys are located below the display area. T he LCD label above each key changes, ba se d on the active fea ...

  • Avaya 1165E - page 15

    About the Av aya 1165E IP Des kphone 15 When a triangle appear s before a soft key label, the feature is active. Press the More... key to access the next layer of so ft keys. The keys on either side of the LCD disp lay area are Self-labeled Line/Programmable feature keys , with la bels on the LCD. These keys also function as line (DN) keys. These k ...

  • Avaya 1165E - page 16

    About the Avaya 1165E IP Deskphone 16 Your Mute key functionality is en abled or disabled by you r system administrato r. Contact your system administ rator to determine if your Mu te key is enabled. If your Mute key is enabled.press the Mute key to listen to the re ceiving part y without transmitting. Press the Mute key again to return to two-wa y ...

  • Avaya 1165E - page 17

    About the Av aya 1165E IP Des kphone 17 Use Enter , at the center of the Navigation key cluster, to conf irm menu selections. In most menus, you can use Enter instead of the Select soft key. Press the Hold key to put an active call on hold. Tap the flashin g line key to return to the caller on hold. Use the Expand key to access appli cations manage ...

  • Avaya 1165E - page 18

    About the Avaya 1165E IP Deskphone 18 When a messa ge is waiting, the red Visual Alerter/Message Waiting indicator lights. Also, when the ringer sounds, this indicator flashes. Note: Y ou may also hear an audio Message W aiting Indicator (stutter or beeping dial tone ) when you go of f-hook. When your Avaya 1165E IP Deskphon e firmware is being upd ...

  • Avaya 1165E - page 19

    About the Av aya 1165E IP Des kphone 19 Press the Directory key to access directory services. Press the Services key, and then use the navigation keys to access th e following items: • Telephone Options: — Volume adjustment... — Contrast adjustment — Language... — Date/Time — Display diagnostics — Local Dialpad Ton e — Set Info — ...

  • Avaya 1165E - page 20

    About the Avaya 1165E IP Deskphone 20 T elephone display The Avaya 1165E IP De skphone provid es a 4.1 inch (diagon al measured) color QVGA TFT display, cap able of displayin g a QVGA 32 0 x 240 (wid th by height) image. The graphics controller supports 24-bit c olor (16 million colors). Your Avaya 1165E IP Deskphone provides three display ar ea s: ...

  • Avaya 1165E - page 21

    About the Av aya 1165E IP Des kphone 21 Figure 2: A vaya 1165E IP Deskphone displa y area Self-labeled line/pr og rammable feature key labels ap pear beside the line keys, and context-sensitive soft key labe ls appear directly above th e soft keys. Self-labeled means that the label next to the line/feature key is presented from the call server auto ...

  • Avaya 1165E - page 22

    About the Avaya 1165E IP Deskphone 22 Figure 3 on page 22 shows an idle LCD screen. Figure 3: A vaya 1165E IP Deskphone LCD screen USB suppor t The Avaya 1165E IP Deskphone has a USB port for conne cting a USB keyboard, USB mouse, USB headset, and USB flash drive. The Avaya 1165E IP Deskphone supp orts power ed downstream 1.1-compliant USB hubs, in ...

  • Avaya 1165E - page 23

    About the Av aya 1165E IP Des kphone 23 You can plug a USB flash drive into the USB Por t of the Avaya 1165E IP Deskphone or on a powered hub connected to the IP De skphone, and transfer files to and fr om the IP Deskphone. License Notification Notify your system administrator if your IP Deskp hone displays a message in a pop-up window abo ut the l ...

  • Avaya 1165E - page 24

    About the Avaya 1165E IP Deskphone 24 • text: a single line of text displays. If the messag e is too long for the display, the message is truncated, you see an ellipsis and you cannot see the rest of the me ss ag e. • audio: an audio message stream s to the telephone When an audio message starts, the Interrup t Screen displays. While the audio ...

  • Avaya 1165E - page 25

    About the Av aya 1165E IP Des kphone 25 When you access a WML page (called a deck) using the browser, the pages (called a set of cards) download to your IP Deskphone. The browser handles navigation between the cards in the downloaded deck. After a card loads, it can cause a ti mer to be activated. When this timer expires, the action defined on the ...

  • Avaya 1165E - page 26

    About the Avaya 1165E IP Deskphone 26 The following table describe s some of the typical conditions and the soft keys displayed. T able 1: WML softkey display Condition Sof t key 1 Sof t key 2 Sof t key 3 Sof t key 4 Page loading, WML Home not configured Cancel (blank) (blank) (blank) Page loading, WML Home configured Home Cancel (blank) (blank) Pa ...

  • Avaya 1165E - page 27

    About the Av aya 1165E IP Des kphone 27 Some web pages enable you to use Click to Dial from the browser. When a handset icon displa ys, the nu m ber sh ow n beside the icon is the phone number that will be dialed when the ic on is selected. Highlight the icon and select it to place a call; the web browser screen does not disp lay during the call. U ...

  • Avaya 1165E - page 28

    About the Avaya 1165E IP Deskphone 28 Note: The Acces s key feat ure allows you to select items usin g dialpad keys (such as pre ssing 1 for room service .) This function must be configured. Security features The following security feature s are available on your Avaya 1165E IP Deskpho ne: • Encrypted calling • Station Control Password (SCPW) E ...

  • Avaya 1165E - page 29

    About the Av aya 1165E IP Des kphone 29 Note: The default configuration for Password Protection is of f. 2. Press the Up/Down keys to scroll, and then highlight Password Admin . 3. Press Enter . 4. Use the dialpad to enter your password at the prompt. 5. Press the Up/Down keys to scroll and highlight New Password . 6. Press Enter . 7. Use the d ial ...

  • Avaya 1165E - page 30

    About the Avaya 1165E IP Deskphone 30 T o turn Pass word Protecti on on or o ff: 1. Press the Directory key. 2. Press the Up/Down navigation keys to scroll and highlight Change Protection Mode . 3. Use the dialpad to enter your password (if Password Protection is enabled). 4. Press the Enter key. 5. Press the Up/Down navigation keys to scroll and h ...

  • Avaya 1165E - page 31

    Entering and editing text 31 Entering and editing text You can enter and edit text on your Avaya 1165E IP Deskphone using th e following methods: • “Entering text using the IP Deskphone d ialpad” on page 31 • “Entering text using the USB keyboard” on page 32 The use of any of these methods for te xt entry or editing depends on the appli ...

  • Avaya 1165E - page 32

    Entering and editing text 32 Entering text using the USB keyboard You can use the USB keyboard, wh en con nected, to enter text in the tools and graphical applications. For number entry in IP Deskphon e applications (for example, wh en dialing), you can u se the keyboard to ente r digits (0 to 9), as well as * and #. Other characters are ignored . ...

  • Avaya 1165E - page 33

    Entering and editing text 33 Note: Contact your system administra tor to see if USB keyboard function keys are supporte d on your A vaya 1 165E IP Deskphone. Editing text using the soft keys You can use the softkeys, in conjunctio n with the dialpa d, to easily edit text when you use features such as Personal Directory, Redial List, and Caller List ...

  • Avaya 1165E - page 34

    Entering and editing text 34 4. If the character you want is not visible, press the More... soft key to access the next layer of soft keys. 5. To add non-alphanum eric sym bols, press the Symbol soft key, and perform one of the fo llowing:. a. Press th e Left/Right navigation keys to move to a specific symbol and press the Choose soft key t o selec ...

  • Avaya 1165E - page 35

    Virtual Private Network 35 V ir tual Private Network A Virtual Private Network (VPN) is a network that uses a public network infrastructure, such as th e Internet, to provide you with secure access to the private network of your organization. The IP Deskphone VPN feature allows you to conne ct to your organization’s private network from a public ...

  • Avaya 1165E - page 36

    Virtual Private Network 36 — .bin files (for example: 0625C7C.bin) • Java Virtual M achine (JVM) ver sion 1.2 or la ter must be installe d on your PC. To check click S tart -> Settings -> Control Panel-> Java to see if JVM is installed on your machine a nd the version of it. If it is not installed, contact your system admini stration t ...

  • Avaya 1165E - page 37

    Virtual Private Network 37 Figure 4: IP Deskphone connected to the modem Figure 5: IP Deskphone connected to the router Figure 6: IP De skphone connect ed to the wireless access point ...

  • Avaya 1165E - page 38

    Virtual Private Network 38 and modem Note 1: If your home network is not configured as described i n the preceding figures, conta ct your system administrator for assist ance. Note 2: Y ou cannot connect multip le PCs dir ectly to the PC port on the IP Deskphone. Note 3: The Avaya Phone VPN Con figuration Wizard requires dire ct communication with ...

  • Avaya 1165E - page 39

    Virtual Private Network 39 Installing and configuring VPN Use the following procedure to install and configu re VPN on your IP Deskphone. Depending on the version of softwar e insta lled on your IP Deskphone, you may need to upgrade the software on th e IP Deskphone prior to configuring the VPN feature. Use the following procedure to install and co ...

  • Avaya 1165E - page 40

    Virtual Private Network 40 Figure 7: W elcome & language selection window 4. Select your language pr eference. The following languages ar e su pported: • Arabic • Chinese - simplified • Chinese - traditional • Czech •D a n i s h •D u t c h • English •F i n n i s h •F r e n c h •G e r m a n •G r e e k •H e b r e w • Hun ...

  • Avaya 1165E - page 41

    Virtual Private Network 41 • Italian • Japanese - Katakana • Japanese - Kanji • Korean •L a t v i a n • Norwegian •P o l i s h • Portuguese • Russian • Spanish •S w e d i s h • Turkish 5. Click Next . The Equipment Setup and VPN window appears, as sho wn in Figure 8 on page 42 . ...

  • Avaya 1165E - page 42

    Virtual Private Network 42 Figure 8: Equipment Se tup and VPN window 6. Verify that the modem, IP Deskphone, and PC are connecte d properly. 7. Disconnect any VPN connection currently run ning on your PC. Confirm that your LAN Etherne t Port and PC Ethernet Port on the IP Deskphone are co nn ec te d co rre ct ly . Note: Connect the IP De skphone LA ...

  • Avaya 1165E - page 43

    Virtual Private Network 43 Figure 9: Locate Data Files 9. Click Browse to locate the provisioning files provided by your system administrator, if the wizard was not able to locate the files. 10. Click Next . The Prepare Phone for Configuration window appears as shown in Figure 10 on page 44 . ...

  • Avaya 1165E - page 44

    Virtual Private Network 44 Figure 10: Prepare Phone for Configuration 11. Power on your IP Deskphon e. Note: Depending on the current software version on the IP Deskphone, “Listening Mode ” may not be det ected. If your IP Deskphone does not enter “ Listening Mode”, follow the step s below . 12. After yo u hear the chim es tune and th e tex ...

  • Avaya 1165E - page 45

    Virtual Private Network 45 If the IP Deskphone does not display Listening Mode , click No . The Prepare Pho ne for Configuration (Try again) window appears. Figure 11: The Prepare Phone fo r Configuration (T r y again) a. Power off your IP Deskphone and power it back on again. 14. After yo u hear the chim es tune and th e text AVAYA appears on the ...

  • Avaya 1165E - page 46

    Virtual Private Network 46 IP Deskphone requires a softwar e upgrade in order to proceed. Click No to proceed to a software up grade. Follow th e next steps to perform a software upgrade on your IP Deskphone. The Prepare Pho ne for Configuration wind ow appears as shown in Figure 12 on page 46 . Figure 12: Prepare Phone for Configuration c. Double- ...

  • Avaya 1165E - page 47

    Virtual Private Network 47 d. If you are ab le to nav iga te to the Provision: or (TFTP IP:) parameter, an d ed it this field , click Yes . The Prepare Pho ne for Configuration ( Input Provisioning Server IP addr ess) window appears, as shown in Figure 14 on page 48 . OR If you are not able to navigate and edit the ad dress in Provision: or (TFTP I ...

  • Avaya 1165E - page 48

    Virtual Private Network 48 Note: If you can locate the existing provision ing server address, write it down so you can refer to it af ter you complete this procedure, then click Ye s . Observe the Provision: or (TFTP IP) address, as sh own in Figure 14 on page 48 . This is the IP Ad dress of your PC running the Wiza rd tool. Use the IP Deskphone ke ...

  • Avaya 1165E - page 49

    Virtual Private Network 49 g. To reset the IP Deskphone and begin the software update, pres s the Apply&Reset key on the IP Deskphone. The progress bar displays the per cent complete of the software transfer. h. Restart your IP Deskphone. i. Click Next . j. Go back to Step 12 and repeat the steps. 15. When th e Auto discover Phone window appe a ...

  • Avaya 1165E - page 50

    Virtual Private Network 50 Figure 15: Autodisc over Phone window 16. Click Next . If more than one connected IP Deskphone was discovered, th e Autodiscover Phone (More than one phone was discover ed) window appears. See Figure 16 on page 51 . ...

  • Avaya 1165E - page 51

    Virtual Private Network 51 Figure 16: Autod iscover Phone (Mor e than one phone wa s discovered) a. Obtain the MAC address of the IP Deskphone for which you are configuring th e VPN. The MAC ad dress is printed on a label located on the back of the IP Deskph one. b. Select the IP Deskphone to configure from the drop-down list. c. Click Next . 17. W ...

  • Avaya 1165E - page 52

    Virtual Private Network 52 Figure 17: Configur e Phone Window The progress bar displays the per cent comp lete of the provisioning file transfer. Configuring phone is displayed during the file transfer. 18. When Phone configuration complete is displayed, click Next . The Co nfirmation & Finish window appears. See Figure 18 on page 53 . ...

  • Avaya 1165E - page 53

    Virtual Private Network 53 Figure 18: Confirmation & Finish 19. Verify that the IP Deskphone is successfully configured. Note: Y ou may be prompted to en ter a User ID an d Password be fo re the IP Deskphone registers with the system. This information is provided by your system ad ministrator . Table 5 on page 53 provides character k ey mapping ...

  • Avaya 1165E - page 54

    Virtual Private Network 54 a. Look for the following information on the IP Deskphone display: —D a t e —T i m e — Type of call server — Directory number b. Lift the IP Deskphone handse t and listen for a dial tone. If the IP Deskphone is not configured successfully, ensure that the basic requirements are met; rep eat the steps in the Avaya ...

  • Avaya 1165E - page 55

    Configuring Telephone Options 55 Configuring T elephone Options Your Avaya 1165E IP Deskphone Services menu lists the following submenus: •T h e Telephone Options menu enables you or your system administrator to configure IP Deskphone p references. The Telephone Options menu offers the options show n in Fig u re 19 on page 55 . •T h e Password ...

  • Avaya 1165E - page 56

    Configuring Telephone O ptions 56 Using the T elephone Options menu Use the Telephone Options menu to access the following: • “Adjusting the volume” on page 57 • “Adjusting the display screen contrast” o n page 58 • “Selecting a lang uage” on page 59 • “Selecting date and time forma t” on page 60 • “Accessing display dia ...

  • Avaya 1165E - page 57

    Configuring Telephone Options 57 Adjusting the volume To adjust the volume, press the Services key, select Te lephone Options , and then select Volume adjustment… T o adjust the volume: 4. Press the Up/Down navigation keys to scroll and highlight an option (for example, Language… ). 5. Press the Enter key. The display provides information requi ...

  • Avaya 1165E - page 58

    Configuring Telephone O ptions 58 Adjusting the display screen contrast To adjust the LCD screen contrast, press the Servic es key, selec t Telephone Options , and th en select Contrast adjustmen t . You can also adjust the contrast using the Local Too ls menu; Avaya recommends that you u se the control in the Telephone Options menu. Note: If you h ...

  • Avaya 1165E - page 59

    Configuring Telephone Options 59 T o adjust the display screen contrast: Selecting a language The display is available in multiple lan guages. To choose a lang uage, press the Services key, select Telephone Options , and then select Language… If the language se tting is password-pro tected, you must en ter a password (SCPW) to change the language ...

  • Avaya 1165E - page 60

    Configuring Telephone O ptions 60 To select a language: Selecting date and time format Several date and time forma ts are available. Formats ar e base d on the 12-hour and 24-ho ur clocks. To select the date and time format, press the Services key, selec t Telephone Options , and then select Date/Time. T o select a date and time format: 1. Press th ...

  • Avaya 1165E - page 61

    Configuring Telephone Options 61 Accessing display diagnostics The Display diagnostics optio n tests the IP Deskphone display scr een and indicator lights.To access Display d iagnostics, press the Services key, select Telephone Opt ions , and then select Display diagnost ics . T o use Display diagnostics: Choosing a loca l dialpad tone The Local Di ...

  • Avaya 1165E - page 62

    Configuring Telephone O ptions 62 T o choose a local dialp ad tone: Viewing IP Deskphone information The Set Info option displays the following IP Deskphon e-specific information: • General Info • Set IP Info • Ethernet Info • Server Info • Location Info • Encryption Info To view IP Deskphone information, press the Services key, select ...

  • Avaya 1165E - page 63

    Configuring Telephone Options 63 T o view IP Deskphone information: Diagnostics The Diagnostics option displays the fo llowing IP Deskphone-specific information: • Diag T ools •E t h e r S t a t s •I P S t a t s • RUDP S tats •Q O S S t a t s This menu is for ad ministra tor use only. 1. Press the Up/Down navigation keys to scroll through ...

  • Avaya 1165E - page 64

    Configuring Telephone O ptions 64 Configuring Call Log Options The Call Log Options screen displays the following items: • Incoming Calls • Preferred Name Match • Area Code Setup Under Incoming Calls, the fo llowing can be selected: • Log Mode • New Call Indication Use the Call Log Options screen to configure the fol lowing preferences: ? ...

  • Avaya 1165E - page 65

    Configuring Telephone Options 65 To log all incoming calls including ca lls while your IP Deskphone is busy, press the Services key and select the Call Log Options from the Telephone Optio ns menu. T o log all incoming calls includin g calls while IP Deskphone is busy or Enter 3. Press the Select soft key or Enter key. 4. Press the Up/Down navigati ...

  • Avaya 1165E - page 66

    Configuring Telephone O ptions 66 Configure the Incoming Call – New Call Indication You can configure your Avaya 1165E IP Deskphone to display a message to indicate that a new incoming call was received . The default configuration is On. To configure new call indication, press the Services key, select Telephone Opt ions , and then select Call Log ...

  • Avaya 1165E - page 67

    Configuring Telephone Options 67 Configure Preferred Name Match You can configure your Avaya 1165E IP Deskphone to display the name of the caller as defined in your Personal Directory. Th e de fault configuration is Off. To configure Preferr ed Name Match, press the Services key, selec t Telephone Options , and then select Call Log Options . T o co ...

  • Avaya 1165E - page 68

    Configuring Telephone O ptions 68 Configure Area Code Setup Use the Area Code Setup menu to save up to three area co des. When an incoming call arrives with an area code that matches one of the three stored area codes, the incoming call numb er is reorder ed to display th e telephone number followed by the area code (a s opposed to th e area code f ...

  • Avaya 1165E - page 69

    Configuring Telephone Options 69 T o edit area code display: 3. Press the Up/Down navigation keys to scroll and highlight one of the following: — Area Code # 1 — Area Code # 2 — Area Code # 3 4. Press the Select soft key. 5. Use the dialpad to enter the ar ea code at the prompt. Enter 6. Choose one of the following: — Press Enter or the Sel ...

  • Avaya 1165E - page 70

    Configuring Telephone O ptions 70 Choosing a ring type The Ring type… option configures the IP Deskphone ring tone. To choose a r ing type, pres s the Services key, select Tele phon e Options , and then select Ring ty pe… 2. Press the Select soft key. 3. Press the Up/Down navigation keys to scroll and highlight one of the following: — Area Co ...

  • Avaya 1165E - page 71

    Configuring Telephone Options 71 T o select a ring type: Enabling or disab ling Call T imer The call timer measures how long you ar e on each call. To enable Call Timer, pre ss the Service s key, selec t Telephone Option s , and then select Call Timer . 1. Press the Up/Down navigation keys to scroll and highlight one of the ring types. 2. Press the ...

  • Avaya 1165E - page 72

    Configuring Telephone O ptions 72 T o enable or disable Call Timer: Enabling OnHook Default Path The OnHook Def ault Pa th option allows you to ch oose whether to use a headset or the Handsfree feature to oper ate your IP De skphone while it is on-hook. To enab le OnHook Default Path, p ress the Services key, select Telephone Options , and th en se ...

  • Avaya 1165E - page 73

    Configuring Telephone Options 73 Changing feature key labels The Change FeatureKey label option renames the label displaye d next to each feature ke y or restores the de fault labels to the keys (collectively or individua lly). To rename feature key la bels, press the Services key, select Telephone Options , and then select Change FeatureKe y label ...

  • Avaya 1165E - page 74

    Configuring Telephone O ptions 74 Enter 3. Press th e feature key that you are changing. I f you press a prime DN key, an error message appears. The error message that app ears is Can't chg Prime DN key In order to return from the menu from this error message you need to press the OK soft key or the Enter key. 4. Enter the new information for ...

  • Avaya 1165E - page 75

    Configuring Telephone Options 75 T o restore the default labels: To restore feature key labels, pr ess the Services key, sel e ct Telephone Options , and then select Change Fe atureKey label . Configuring the name display for mat You can configure your Avaya 1165E IP Deskphone to display the name of the incoming calling part y in the following form ...

  • Avaya 1165E - page 76

    Configuring Telephone O ptions 76 T o configure name display format: Configuring Live Dial Pad The Li ve Dial Pad option activates the Pr imary DN key when you make a call by dialing a phone number on the dialpad without picking up the handset, or pres sing the handsfree ke y. To configure Live Dialpad, pr ess the Services key, select Telephone Opt ...

  • Avaya 1165E - page 77

    Configuring Telephone Options 77 Enter 2. Choose one of the following: — Press the Select sof t key or Enter key to save the configuration. — Press the Cancel soft key to keep existing configurations. or Select Cancel ...

  • Avaya 1165E - page 78

    Configuring Local Menu options 78 Configuring Local Menu options Note: Many of the options discussed in this section are for administrato r use only . Do not ma ke any changes unless instructed by an adm inistrator . Your system administrator ca n establish a pas sword for the Lo cal Tools menu. When the password is en abled, a password promp t dia ...

  • Avaya 1165E - page 79

    Configuring Local Menu options 79 Table 7 describes the key functions in a dialog box. Table 8 describes the key functions in the Edit mode. Down arrow Moves the highlight bar down thr ough the sub menu items. Enter or Select softkey Enter or Select softkey opens the submenu item. Exit soft key Exits the main menu and return s the Display to the Te ...

  • Avaya 1165E - page 80

    Configuring Local Menu options 80 Navigation using the USB mouse If you are using a USB mouse, you can right-click the Telephony screen to open the Local Tools me nu, and then click an item to select it. You can navigate through the menu items as follows: • Clicking the left or right arrows of the main menu moves the selection of the main menu it ...

  • Avaya 1165E - page 81

    Configuring Local Menu options 81 • “1. Display Settings” on page 81 • “2. Language” on page 92 • “3. Headsets” on page 93 • “4. Blueto oth” on page 97 • “5. File Ma nager” on page 110 • “6. Background ” on page 118 1. Display Settings The Display Se ttings menu provides control of the items related to the displa ...

  • Avaya 1165E - page 82

    Configuring Local Menu options 82 Note: Chan ges you make to c ontrast in this menu are lost if the IP Deskphone is reset. T o avoid losing your changes, Av aya recommends that you use the Contrast Adjustm ent control in th e T elephone Options menu. Note: Chan ges to the GEM Bold Font or Use Simple Icons checkboxes can cause the att ached Expansio ...

  • Avaya 1165E - page 83

    Configuring Local Menu options 83 Using the Contrast or Brightness setting s: To use the contrast or brightne ss settings, press the Services key twice to open the Local Tools menu. Pres s the 1 key on the dialpad to select 1. Display Sett ings . Note: T o incre a se th e se rvic e life of the dis pla y: – set the brig htness below 3/4 – avoid ...

  • Avaya 1165E - page 84

    Configuring Local Menu options 84 Setting the Backlight Timeout V a lue: To set the backlight timeout value , press the Services key twice to open the Local Tools menu. Press the 1 key on the dialpad to se lect 1. Display Sett ings . 1. Press th e Up/Down navigation keys to choose Backlight . 2. Click the left/right arro w of the indication bar, or ...

  • Avaya 1165E - page 85

    Configuring Local Menu options 85 1. Select the Slideshow settings using the Up/Down navigation keys or the USB mouse. 2. Click the Left/Right arrow of the indication bar, or use th e navig ation keys to select the timeout value. The values are as follows: —1 m i n —5 m i n —1 0 m i n —1 5 m i n —3 0 m i n —1 h r —2 h r — Off (defau ...

  • Avaya 1165E - page 86

    Configuring Local Menu options 86 Setting a them e: To set a theme, press the Ser v ices key twice to open the Local Tool s menu. Press the 1 key on the dialpa d to se lect 1. Display Sett ings . 1. Select the Theme setting using the navigation keys o r USB mouse. 2. Select a theme using the Left/Right navigation keys or the USB mouse. 3. Choose on ...

  • Avaya 1165E - page 87

    Configuring Local Menu options 87 1. Select the Use Font Smoothing settin g using the Up or Down navigation keys or USB mouse. 2. Use the Enter key or USB mouse to toggle th e check box. 3. Choose one of the following: — Select the Apply soft key to save changes. — Select the Cancel soft ke y to dismiss the changes. Using Outlined Font: To use ...

  • Avaya 1165E - page 88

    Configuring Local Menu options 88 Using the Simple Icons: To change the type of icons, p ress th e Services key twice to open the Local Tools m enu. Press the 1 key on the dialpad to select 1. Display Sett ings . 1. Select the Use Simple Icons setting using the navigation keys or USB mouse. 2. Use the Enter key or USB mouse to toggle th e check box ...

  • Avaya 1165E - page 89

    Configuring Local Menu options 89 U-Ring I-Active U-Active I-Hold U-Hold I-Group Liste n U-Group Liste n Feature Active Feature Inactive T able 10: Standard A vaya Icons (Par t 2 of 5) Free form icon state IP Deskphones 1 120E/1 140E/1 150E graphical graysca le displays A vaya 1 165E IP Deskphone icons ...

  • Avaya 1165E - page 90

    Configuring Local Menu options 90 I-Hold Ringing U Hold Ringing Active Audio Hold Audio Home Business Extension Number Pager Voice T able 10: Standard A vaya Icons (Par t 3 of 5) Free form icon state IP Deskphones 1 120E/1 140E/1 150E graphical graysca le displays A vaya 1 165E IP Deskphone icons ...

  • Avaya 1165E - page 91

    Configuring Local Menu options 91 Fax Email Wireless Internet address Set-to-Set Message Secured Trash can Inbox Outbox T able 10: Standard A vaya Icons (Par t 4 of 5) Free form icon state IP Deskphones 1 120E/1 140E/1 150E graphical graysca le displays A vaya 1 165E IP Deskphone icons ...

  • Avaya 1165E - page 92

    Configuring Local Menu options 92 2. Language The Language se tting in the Preference s menu configures the languag e used on the IP Deskphone display. • The language can also be con fig ured under the Telephone options menu. See “Configu ring Telephone Options” on pa ge 55 . • To set the language using the Preferences menu, press the Servi ...

  • Avaya 1165E - page 93

    Configuring Local Menu options 93 3. Headsets Use the Headsets tool to select the he adset used on yo ur IP Deskphone. To select the headset used in the local menus, press the Services key twice to open the Local Tools menu, and then press the 3 key on the dialpad to select 3. Headset s... Selecting an A ctiv e He ad s et Devi ce You can selec t Ac ...

  • Avaya 1165E - page 94

    Configuring Local Menu options 94 Enabling a USB headset For a list of supported headset s that provide acceptable audio performanc e with the Avaya 1 165E IP De skphone, go to www .avaya.com . 4. Press the OK soft key to save the desired headset selectio n an d return to the Preferences menu. Note: Y ou can select a headset regardless of its conne ...

  • Avaya 1165E - page 95

    Configuring Local Menu options 95 Figure 20: Headset menu it em display T o enable a USB headset Making a change in the Heads et menu page takes effect immediately. Note: Press the Apply button to make t he changes perm anent. Press Exit to discard any changes. 1. Select USB from the Ac tive Headset Device list. 2. Select the Enable HID Commands ch ...

  • Avaya 1165E - page 96

    Configuring Local Menu options 96 • GN2100 (GN Netcom GN2100 Mo naural Headset) • GN2115 (GN Netcom GN2115 ST Bina ural Headset) • GN2117 (G N Netcom GN2117 ST Monaural Head set) • GN2125 (GN Netcom GN2125 NC Binaur al Head set) • GN2220 (GN Netcom GN2220 NC Mona ural Headset) • GN2225 (GN Netcom GN2225 NC Binaur al Head set) You can se ...

  • Avaya 1165E - page 97

    Configuring Local Menu options 97 To access the Avaya Mobile Hea dse t Adapter (MHA) prope rties (Headset type and Backlight options), press the Ser vices key twice to open Local Tools and press the 3 key on the dialpad to select 3.Headsets.... Note: The Headset type and Backlight options can be modified only when the MHA is attached. Table 11 desc ...

  • Avaya 1165E - page 98

    Configuring Local Menu options 98 The Bluetooth Setup menu entry is not available on all IP Deskphones. If the Bluetooth Setup menu entry appe ars dimmed, or fails to op en when you double press the Head set key, the feat ure is not enab led on your IP Deskphone. Before you can use a wireless headset with you r IP Deskphone, the feat ur e mu st be ...

  • Avaya 1165E - page 99

    Configuring Local Menu options 99 Figure 21: Bluetooth Setup s creen T o pair a wireless hea dset with your IP Deskphone: 1. Double-p re ss th e Headset key to open the Bluetooth Setup dialog box. The Enable Bluetooth check box is highlighted. If the Bluetooth Setup menu fails to open when you double pre ss the Headset key, Bluetooth wirele ss tech ...

  • Avaya 1165E - page 100

    Configuring Local Menu options 100 3. Put your Blueto ot h wire le ss t ec hno l og y headset in its pairing or se arch mode. The procedure fo r doing this can be different for each headset. Refe r to the documentation that accompanied your headset, or contact the ven dor. ...

  • Avaya 1165E - page 101

    Configuring Local Menu options 101 4. Search d evices. a. Ensure that your headset is in Pairing or Sear ch Mode. b. Press the Right navigation ke y twice, and h ighlight the Search button, displayed next to th e Search Devices item. c. Press the Enter key. The message "Searching…." ap pears. It can take up to two minutes for the search ...

  • Avaya 1165E - page 102

    Configuring Local Menu options 102 5. When the name of your headset appears in the Found: bo x, pr es s the Stop soft key or wait for th e search to finish . When the search is complete, the message "Search Completed Found Device (s)" appears. 6. Choose one of the following: • If the name of your headset appears in the Found : box, proc ...

  • Avaya 1165E - page 103

    Configuring Local Menu options 103 7. Press the Right navigation key one or more times to highlight the Pair button (next to the Pair Device item) and press the Enter key. a. A dialog box appears, with the prompt "Enter PIN#". b. Use the phone dialp ad to enter the PIN for the wireless headset and press the Enter key. Check your head set ...

  • Avaya 1165E - page 104

    Configuring Local Menu options 104 8. Choose one of the following: • If the headset is successfully pair ed with your IP Deskphone, proceed to Step 9. To verify that th e pairing was successful, ensure that the headset appears in the list next to the Paired : item. If pairing is successful, the message "Pair completed" als o appe a rs a ...

  • Avaya 1165E - page 105

    Configuring Local Menu options 105 9. Choose one of the following: • If the name of your headset appears in the Paired : box, proceed to St ep 10. • If more than one device is paired, and the one yo u wish to use is no t shown in the Paired: box, naviga te to the one you want, as follows: a. Press the Right navigation key one or more times to h ...

  • Avaya 1165E - page 106

    Configuring Local Menu options 106 Dual Pairing Headset s Take special care when using a "dual pair ing " type of Bluetooth wireless technology headset, which can be paired to its base as well as to the Avaya 1165E IP Deskphone. If it is pa ired to both, the Avaya 116 5E IP Deskphone is the second device, and the following applies: Press ...

  • Avaya 1165E - page 107

    Configuring Local Menu options 107 If the base is powered of f, the headset is only paired to the Avaya 1165E IP Deskphone and pressing the "te lephone" key connects you to the Avaya 1165E IP Deskphone. Note: Unless you need to dual p air a headset, operating the headset with the Avay a 1 165E IP Deskphone is simpler if the headset is onl ...

  • Avaya 1165E - page 108

    Configuring Local Menu options 108 T o unpair a wire less headset: 2. Press the Left/Right naviga tion key to select the “Use BT Headset” item. 3. Press th e Enter key to to ggle this option on or off. A check mark indicates that the wireles s headset is used. Clear th e check mark to use a wired headset. This o ption is on ( o ) by default. 1. ...

  • Avaya 1165E - page 109

    Configuring Local Menu options 109 Your Blueto oth wireless techno logy headset is no longer paired with yo ur IP Deskphone, and the wired headset can b e used. To use the wireless headset again, you must perfor m the pairing and activation procedu re. 3. Choose one of the following: • If the name of your headset appears in the Paired box, proc e ...

  • Avaya 1165E - page 110

    Configuring Local Menu options 110 5. File Manager The File Manag er menu item provides a ccess to files on the Avaya 1165E IP Deskphone and access to files on the USB drive, if one is attached. The screen that appear s depends on whether a USB drive is attache d. If a USB drive is not attached, a scre en appears that lets you browse the contents o ...

  • Avaya 1165E - page 111

    Configuring Local Menu options 111 Figure 22: File Ma nager Device Selecti on dialog–no USB device 3. Press th e Up/Down navigations key to scroll the list, an d highlight the folder that you want to access. 4. Do one of the following: — Press the Select soft key to acc ess the selected folder. — Press the Delete soft key to delete th e conte ...

  • Avaya 1165E - page 112

    Configuring Local Menu options 112 T o access the file with USB drive att ached to the phone 1. Select File Manager from the Preferenc es menu of the Avaya 1165E IP Deskph one. The scree n shows the device selection dialog with the phone and the USB device. See Fig ure 23 on page 112 . Figure 23: File Ma nager device selection dia log–with USB de ...

  • Avaya 1165E - page 113

    Configuring Local Menu options 113 — T o move down a directory level, press the Select soft key . T able 12: Soft key description for attached US B drive Select Access the selected folder. Delete Appears when file or directory is highlighted. When th e Delete is pressed, one of the following occurs, depend ing on what was highlighted: 1. When a f ...

  • Avaya 1165E - page 114

    Configuring Local Menu options 114 Sending a file from the phone to the USB drive Use the following procedure to send a file from the phone to the USB drive. Send Appears only when a file is selected . 1. When a file on the USB drive is selected, yo u can press Send to copy this file to the Avaya 1165E IP Deskphone. The destination fo lder is autom ...

  • Avaya 1165E - page 115

    Configuring Local Menu options 115 T o send a file from the phone to the USB drive 1. Press the Services key twice to open the Local Tools me nu. Press the 5 key on the dialpad to select File Manage r from the Preferences menu of the Avaya 1165E IP Deskphone. The screen shows the folders and the USB devices on the phone . See Figure 23 on page 112 ...

  • Avaya 1165E - page 116

    Configuring Local Menu options 116 — T o move up a directory level on the device,.pr ess the Back sof t key or highlight “ .. ”, then press the Se lect soft key . Send Result s When the OK soft key is pressed, t he IP Deskphone attempts to process the selected file. Figure 25 on page 116 shows a successful send op er ation. Figure 25: Success ...

  • Avaya 1165E - page 117

    Configuring Local Menu options 117 Figure 26: Failed send operation Sending an image file from a USB drive to th e phone Use the following procedure to send an image file from the USB drive to the phone. 1. Plug the USB flash drive into the ph one's USB port. 2. Press the Services key twice to open the Local Tools me nu. Press the 5 key on the ...

  • Avaya 1165E - page 118

    Configuring Local Menu options 118 • To move up a di rectory leve l, pr ess the Back soft key or h ighlight “ .. ”, then press the Select so ft key. When you are at the ro ot menu, this returns you to the Device Select dialog • Based on the file extension, validation routines run to verify, for example, size and free spac e available. • F ...

  • Avaya 1165E - page 119

    Configuring Local Menu options 119 T o select an image for the background Figure 27: Backgrou nd Image screen 1. From th e Background menu, pr ess the Up/Down navigations key to scroll the list, and highlig ht the image th at you want to appe ar. As you navigate the list, each file image appe ars in the background as a preview of how it would look ...

  • Avaya 1165E - page 120

    Configuring Local Menu options 120 • “5. USB Devices” on page 120 • “6. Advanced Diag Too ls” on page 123 • “7. DHCP Information” on page 123 • “8. License Information” on page 123 • “9. VPN Information” on p age 123 • “10. Certificate Information” on page 124 Press the Return sof t key at any time while wor king ...

  • Avaya 1165E - page 121

    Configuring Local Menu options 121 To check USB device information, press the Ser vices key twice to open the Local Tools menu, press the 2 key on th e dialpad to select 2. Local Diagnostics , an d press the 5 key on the dialpad to select 5. USB Devices. T o check USB device information: If the USB port has been disabled, no devices are enumerated ...

  • Avaya 1165E - page 122

    Configuring Local Menu options 122 Figure 28: USB Devices—Port Disabled If the USB port is enabled, then you can attach any USB 1.1 or 2.0- compliant devices to the IP Deskphon e, and the disp lay shows wh at USB devices are attached to the I P Desk phone, even if the device is not supported by the Avaya 1165E IP Desk phone, or if the device type ...

  • Avaya 1165E - page 123

    Configuring Local Menu options 123 Figure 29: USB Devices—locked devices 6. Advanced Diag T ools The Advanced Dia g Tools are available to the Avaya supp ort organization to configure th e auto recovery func tion and remote acce ss. This tool is for system adminis trator use only. 7. DHCP Information The system administrator can use the DHCP Info ...

  • Avaya 1165E - page 124

    Configuring Local Menu options 124 10. Certificate Information The system administrator can use the Ce rtificate Informa tion menu to view certificate information. This me nu is for system administrator use only. Configuration To access the Configur ation me nu, press the Services key twice , and then select the Configuration subme nu. The Co nfigu ...

  • Avaya 1165E - page 125

    Configuring Local Menu options 125 T o configure the WML Browser : You will need information fr om your administrator in order to co nfigure the browser. Your administrato r may have already configured this inform ation for you. 1. Press th e Services key twice . 2. Enter the Admin password. 3. Select Network Configuration . 4. Scroll down to the W ...

  • Avaya 1165E - page 126

    Configuring Local Menu options 126 2. Advanced Diag T ools The Advanced Diagnostics Tool allows you to configure advanced diagnostic tools. This tool is for administrator use only. Locks Your system ad ministrator can use the lock menu tool to protect the Loc al Tools menu items from accidental or unwanted changes. This tool is for administrato r u ...

  • Avaya 1165E - page 127

    Configuring Local Menu options 127 2. USB Locks USB Access Control (USB Lock) defines how you can use the USB port on the IP Deskphone. You can complete ly disable the USB port, or you can enable th e USB port for va rious devices. If the USB Port is disabled, the USB host controller does not initialize and USB devices are not enumer ated. The USB ...

  • Avaya 1165E - page 128

    Making a call 128 Making a call This section de scribes features associated with ma king a call. You can make a call from your Avaya 1165E IP Deskphone using any of the following: • “Using Off-hook di aling” on page 128 • “Using On-hook dialing” on page 129 • “Using handsfree dialing” on page 130 • “Using the Directory applica ...

  • Avaya 1165E - page 129

    Making a call 129 Using On-hook dialing Use these steps to make a call by dialin g before lifting the handse t: or 3. To terminate the call, choose one of the following: — Return the handse t to th e cradle. — Press the Goodbye key . 1. Leave the hand set in the cr adle. 2. Press the line (DN) key. 3. When the dial tone sounds, dial th e number ...

  • Avaya 1165E - page 130

    Making a call 130 Using handsfree dialing Use handsfree dialing to use a built-in microph one and speaker, or a headset, instead of the handset. While on an active call, you can s witch between hand set and hand sfree mode. T o use a headset : T o discontinue a handsfree call: or 1. Choose one of the following: — Press the Handsfree key. — If a ...

  • Avaya 1165E - page 131

    Making a call 131 T o mute a handsfr ee call: T o switch from handsfree to hand set mode: T o switch from handset mode to hands free mode: T o switch from handsfree to headse t: 1. Press the Mute key. The LED indi cator flashes. 2. Press th e Mute key again to return to a two-way handsfree conversation. Lift the handset. 1. Press the Handsfree key. ...

  • Avaya 1165E - page 132

    Making a call 132 T o rele ase a call: Using the Director y applications You can make calls using the following Directo ry applications available on your Avaya 1165E IP Deskphone. • “Making a call using the Corporate Directory” on page 132 • “Making a call using the Personal Directory” on page 133 • “Making a call using the Callers ...

  • Avaya 1165E - page 133

    Making a call 133 T o scroll to a specific number: Making a call using the Personal Director y The Personal Directory featur e allo ws you to store a ma ximum of 100 entries consisting of names and nu mb e rs. To use the Per sonal Dir ectory, press the Directory key and select Personal Directory . For more information on how to configur e and use t ...

  • Avaya 1165E - page 134

    Making a call 134 T o make a call using the Personal Directory: Making a call usin g the Callers List The Callers List feature auto matica lly stores up to a maximum of 100 callers. After 100 callers h ave been stored, each additional caller overwrites the oldest entry. To use the Callers List, press the Directory key and select Callers List . For ...

  • Avaya 1165E - page 135

    Making a call 135 Making a call using the Redial List The Redial List feature automatically stores a maximum of 20 previous ly dialed IP Deskphone nu mbers. To use the Redial List, pr ess the Directory key and select Redial List . For information on how to configure and use the Redial List, see “Using the Red ial List” on page 187 . T o make a ...

  • Avaya 1165E - page 136

    Making a call 136 T o edit a Predial number: Using AutoDial Use the AutoDial feature to display, store, and au tomatically dial phone numbers. T o store an AutoDial number: 3. Lift the H andset when t he called party answers or, if in hand sf re e mo d e, beg i n to speak. 1. Use the dialpad to enter the number . 2. Choose one of the following: — ...

  • Avaya 1165E - page 137

    Making a call 137 T o use AutoDial: Using Ring Again Use the Ring Aga in feature if you r eceive a busy tone, or if th ere is no answer. Your IP Deskphone ri ngs wh en the person you called becomes available. Ring Again automatically redia ls the number. 2. Using the dialpad, dial the p hon e number (including access code) to be stored on the selec ...

  • Avaya 1165E - page 138

    Making a call 138 T o activate Ring Again: T o call a Ring Again party when yo u receive notification: T o deactivate Ring Again before notificat ion: 1. Dial a number and receive a busy to ne or no answ er. 2. Choose one of the following: —P r e s s the RingAgn soft key. — Enter the Ring Again Activate FF C. 1. After receivin g th e no tif ica ...

  • Avaya 1165E - page 139

    Making a call 139 Using Last Number Redial Use the Last Number Re dial feature to autom atically redial th e last dialed number. T o use Last Number Redial: Using Speed Call Use the Speed Call feature to place internal and external calls by dialing a one-, two-, or three-di git code to store, edit, and automatically dial frequently called phone num ...

  • Avaya 1165E - page 140

    Making a call 140 T o make a Speed Call: Using System Speed Call Use the System Speed Call fea ture to dial Speed Call codes that override dialing restri ctions placed on your IP Deskphone. 2. At the promp t : — Enter a one-, two-, or three-dig it code (0-999). — If required, dial the access code. — Enter the phone numb er (internal, external ...

  • Avaya 1165E - page 141

    Making a call 141 T o make a System S peed Call: Using HotLine Use the HotLine feature to automa tically dial a specific numbe r. T o use HotLine: Using intercom calling Use the Intercom feature to call a member o f your intercom group by pressing the code assigned to ea ch member. 1. Lift the handset. 2. Choose one of the following: — Press the ...

  • Avaya 1165E - page 142

    Making a call 142 T o make an intercom call: T o answer an i ntercom call while on a line other than your intercom group line: 1. Lift the handset. 2. Press th e Intercom key. 3. Dial the one- or two-digit code for the desired intercom group memb er. or 1. Choose one of the following keys: —P r e s s t h e Hold key to p ut the current call on hol ...

  • Avaya 1165E - page 143

    Answering a call 143 Answering a call Each incoming call caus es th e IP D esk pho ne to ring, th e LC D indic at or beside the line (DN) key to flash, and the Message Indicator lamp to flash. T o answ e r a ca ll: Choose one o f the following fo ur options: or •L i f t t h e handset. or • Press the Handsfree button lo cated on the left side of ...

  • Avaya 1165E - page 144

    While on an active call 144 While on an active call You can use the following featur es during an active call: • “Placing a call on hold” on page 144 • “Transferring a call” on page 145 • “Using Timed Reminder Recall” on page 146 • “Using Attendant Recall” on page 147 • “Using Call Park” on pa ge 147 • “Recording a ...

  • Avaya 1165E - page 145

    While on an active call 145 T ransferring a call Use the Transfer feature to redirect a call to the appr o pr i at e pe rs on . T o transfer a call to a third p arty: T o return to the original call if the transfer is incomplete: 1. Press the Transfer soft key. The other party is put on hold and a dial tone sounds. The LCD indicator light flashes s ...

  • Avaya 1165E - page 146

    While on an active call 146 Using T imed Reminder Recall Use the Timed Reminder Re call feature to receive a reminder tone when a transferred call is not answered . T o use Time d Reminder Recall: If the transferred call is not answere d, your IP Deskphone rings: 1. Press th e Transfer soft key. The call is put on hold. 2. Dial the number to which ...

  • Avaya 1165E - page 147

    While on an active call 147 Using Attendant Recall Use the Attendant Recall feature to contact an attendan t during a call and to connect the caller to the attendant. T o cont act the attendant while on a call: Using Call Park Use the Call Park feature to hold temporarily (park) and r etrieve a call from any IP Deskphone. Using Call Park do es not ...

  • Avaya 1165E - page 148

    While on an active call 148 T o park a call on the System Park D N or your own DN: T o park a call on a DN other than the System Park DN or you r own DN: T o park a call using the SPRE code or FFC: During an active call, press the Park sof t key twice. The call is parked on your DN unless a System Park DN is enabled to automatically park calls on t ...

  • Avaya 1165E - page 149

    While on an active call 149 T o retrieve a parke d call: 3. To use an altern ate DN from the System Park DN or your own DN, dial the DN where you want to par k the call. Otherwise, proceed to Step 4. 4. Choose one of the following: — Press the Transfer sof t key. — Press the Conference soft key . 1. Lift the handset. 2. Press the Park sof t key ...

  • Avaya 1165E - page 150

    While on an active call 150 Recording a Calling Party Number Use the Calling Party Num ber feature to record a caller number, or to charge a call to an account numbe r, during an established call. T o record a caller number for accounting pur poses: Displaying incoming calls Use the Display feature to display a second inco ming caller number and na ...

  • Avaya 1165E - page 151

    While on an active call 151 T racing a malicious call Use the Call Trace feature to trace nu isance calls within your system. This feature is not enabled on a ll Avaya 1165E IP Deskphones. Contact your system administrator to configure this feature on your IP Deskphone. T o use Call T race while on a call: T o use Call T race without a Call T race ...

  • Avaya 1165E - page 152

    Incoming calls 152 Incoming calls You can use the following featur es when you have an incoming call: • “Using Autom atic Answerback” on page 152 • “Using Call Pickup” on page 152 • “Using Call Waiting” on page 154 Using Automatic Answerback When the Automatic Answerback featur e is active, your IP Deskphone automatically answers ...

  • Avaya 1165E - page 153

    Incoming calls 153 T o answer an incoming call in another call pick up group: T o answer a call at a specific extension in any pickup g roup: or 2. Choose one of the following: — Press the Pickup key. — Enter the Pickup Ringing Number FFC. 1. Lift the handset. 2. Choose one of the following: — Press the Group Pickup soft key. — Enter the Pi ...

  • Avaya 1165E - page 154

    Incoming calls 154 Using Call W aiting The Call Waiting feature alerts you to an incoming call by pr odu cing a tone. It also puts the current call on hold while you answ er the new call. T o answer an incoming call while on another call: T o return to the first IP Deskphone call: 3. Dial the DN of the IP Deskphone that is ringing (and that is n ot ...

  • Avaya 1165E - page 155

    Incoming calls 155 If you do not have a Call W aiting key: 2. Press the line (DN) key associ ated with the first call. 1. Press the Goodbye key to end the current call. 2. Press the line (DN) key beside the flashing status icon to answer the incoming call. (Goodbye) ...

  • Avaya 1165E - page 156

    While away from your desk 156 While away from your desk You can use the following featur es when you are away from your desk: • “Using Call Forward” on page 156 • “Using Inter nal Call Forwar d” on page 157 • “Using Remote Call Forward” on pa ge 158 • “Securing your IP Deskphone” on p age 160 Using Call For ward Use the Call ...

  • Avaya 1165E - page 157

    While away from your desk 157 T o deactivate Call Forward: T o reinst ate Call Forward to th e same number: Using Internal Call For ward Use Internal Call Forw ard to accept on ly calls originating at internal DNs to ring at another DN. Calls originating outside your IP Deskphone system still ring at your IP Deskphone. Current incoming calls cannot ...

  • Avaya 1165E - page 158

    While away from your desk 158 T o de activate Int e rnal Call Forward: T o reinst ate Call Forward to th e same number: Using Remote Call For ward Use the Remote Call Forwar d feature (from any IP Deskphone oth er than your own) to forward calls to any IP Deskph one. T o activate Remote Call Forward: 3. Press the Internal Call Forward key. or Choos ...

  • Avaya 1165E - page 159

    While away from your desk 159 T o deactivate Remote Call Forward: 3. Dial the Remote Call Forward Activate FFC to activate the feature. 4. Dial your Station Control Password . A dial tone sounds. 5. Choose one of the following: — Dial your DN. — To forward calls to the previous call forward phone number , press the # key. (Do not perform S teps ...

  • Avaya 1165E - page 160

    While away from your desk 160 Securing your IP Deskphone Use the Electronic Lock feature to prevent other s from making calls from your IP Deskphone. The Electron ic Lo ck feature is controlled using your Station Control Password (SCPW). To chang e your Station Control Password, refer to “Security features” o n page 28 . T o lock your IP Deskph ...

  • Avaya 1165E - page 161

    While away from your desk 161 T o unlock your IP Deskphone: or 4. Choose one of the following: — If dialing locally, press the Goodbye key. — If dialing th e FCC remotely , dial your DN. 1. Lift the handset. 2. Dial the Electronic Loc k De ac ti va te FFC. 3. Dial your Station Control Password . or 4. Choose one of the following: — If dialing ...

  • Avaya 1165E - page 162

    Talking with more than one person 162 T alking with more than one person Use the following features to enable co nversations between more than two people: • “Using the Call Join feature” on page 162 • “Setting up a con ference call” on page 162 • “Using Conferee Selectable Display” on page 164 • “Using Group Call” on page 16 ...

  • Avaya 1165E - page 163

    Talking with more than one person 163 T o set up a conference call: If the person you atte mpt to add to the confe rence is unavailable: 1. While on a call, press the Conference soft key to place the party on hold. You hear a dial tone. 2. Dial the number of the person you want to add to the conference call. You can talk privately to the person you ...

  • Avaya 1165E - page 164

    Talking with more than one person 164 Using Conferee Selectable Display Use the Conferee Selectable Display feat ure to list active confer ees and disconnect a confer ee from the conference call. T o view active conferees: T o disconnect a conferee: 2. Press the line (DN) key beside the flashing status icon to return to your original call . 1. Whil ...

  • Avaya 1165E - page 165

    Talking with more than one person 165 Using Group Call Use the Group Call feature to automatically call mem bers of a predefined group, one at a time, until all members answer. T o call group members: 2. Press the DN key on which the conference call is established. 3. Choose one of the following: — For a single conferee, pr ess the Goodbye key. I ...

  • Avaya 1165E - page 166

    Talking with more than one person 166 T o answer a group call: T o end a group call: — When a person in you r group is on a conference call or another gr oup call, they ar e not connected to your group call. — After everyone in the group has answered, only the person who made the group call can put the call on hold. 1. Lift the handset. Note th ...

  • Avaya 1165E - page 167

    Working without interruption 167 W orking without interruption This section describ es feat ur es that provide uninterru p te d work tim e. Using Make Set Busy Use the Make Set Busy feature to make your IP Deskpho ne a pp ear bu sy to all callers. T o activate Make Set Busy: T o de activate Make Set Busy: Call Deflect If Call Deflect is configured ...

  • Avaya 1165E - page 168

    Working without interruption 168 Contact your system administrator to lear n which treatment is configured for your IP De skphone. Figure 32: Call Defl ect key If you press the Deflect key and no spec ial ca ll treatment has be en configured, your caller receives a busy sig nal. ...

  • Avaya 1165E - page 169

    Additional call features 169 Additional call features Contact your system administrator to determine if the following call features are available on your IP Deskphon e. • “Using AutoDial Transfer” on page 169 • “Using the Buzz signal” on page 170 • “Using Call Page Connect to make an anno uncement” on page 170 • “Using Centrex ...

  • Avaya 1165E - page 170

    Additional call features 170 Using the Buzz signal Use the Buzz feature to notify another pers on of a call, a visitor, or a request. Two IP Deskphones that are linked to gether enable one per son to signal the other. The person sig naled hears a buzz. T o buzz the IP Deskphone linked to your IP Deskphone: Using Call Page Connect to make an announc ...

  • Avaya 1165E - page 171

    Additional call features 171 Using Centrex/Exchange Line Switchhook Flash Use the Centrex/Exchange Line Switchhoo k Flash featur e during an established call to use a Centrex service, such as Call Transfer or Three- Way Calling. T o use Centrex/Exchange Line Switchhook Flash: Charging a call or charging a forced call Use the Call Charge feature to ...

  • Avaya 1165E - page 172

    Additional call features 172 T o charge a local or long-dist ance call to an account be fore you dial: T o charge a call in progress: 1. Lift the handset. 2. Choose one of the following: — Press the Charge soft key. — Dial the Call Detail Recording FFC. 3. Dial the charge account number. 4. When the dial tone sounds, di al the number. 1. Choose ...

  • Avaya 1165E - page 173

    Additional call features 173 T o charge a call to an account when you tran sfer a call: 4. Press the line (DN) key to return to the call. 1. Press the Transfer soft key. The call is placed on hold. 2. Choose one of the following: — Press the Charge soft key. — Dial the Call Detail Recording FFC. 3. Dial the charge account number. 4. After the d ...

  • Avaya 1165E - page 174

    Additional call features 174 T o ch arge a call to an account w hen you add someone to a conferen c e ca ll : 1. Press the Conference sof t key. The call is placed on hold. 2. Choose one of the following: — Press the Charge soft key. — Dial the Call Det ail Recording FFC. 3. Dial the charge account number. 4. Dial the number of the person you w ...

  • Avaya 1165E - page 175

    Additional call features 175 Using Enhanced Override Use the Enhanced Override feature to override an active call after yo u attempt a Forc ed C amp -o n. Use Enhanced Overrid e to mak e a call or a consultation call, such as placing a call on hold and calling another party. T o use Enhanced Override: You receive a busy signa l afte r dialin g a ph ...

  • Avaya 1165E - page 176

    Additional call features 176 Using Forced Camp-on feature Use the Forced Camp-on featur e to au tomatically ring another IP Deskphone (internal or external) imme diately after tha t IP Deskphone disconnects from its current call. T o use Forced Camp-on: Answerin g a ca ll ca mped - o n to yo ur ex te n si on : You receive a busy signa l afte r dial ...

  • Avaya 1165E - page 177

    Additional call features 177 Overriding a busy signal Use the Override feature to overrid e a bu sy signal and inte rr upt another call. T o override a busy signal: Using Privacy Release Use the Privacy Release feature to enable one or mor e people who share your DN to join a call. 1. You receive a bu sy sig na l afte r dialing a phone number. 2. C ...

  • Avaya 1165E - page 178

    Additional call features 178 T o use Privacy Release in an est ablished st ate: Using Radio Page Use the Radio Page feature to page a person an d stay on the line until they answer. The paged person answe rs the call after entering a special Page Meet-me code from any IP Deskphone. T o use Automatic Preselection (Meet-me p age): Press the Privacy R ...

  • Avaya 1165E - page 179

    Additional call features 179 T o use Automatic Post-selection: The called party is either busy on the IP Deskphone or away from their desk. To page the called party, you do not need to re dial the number of the called party. 4. If your call go es unanswered for a pr eset time period and a 15-second hig h- pitched tone so unds followed by sile nce, ...

  • Avaya 1165E - page 180

    Additional call features 180 T o answer a Radio Pa ge: If you carry a Radio Pager, a page indi ca tes that someone dialed your DN. If the Radio Page system is configured to function in Meet-me mode, you can answer the p age call fr om any IP Deskphone. Using V oice Call Use the Voice Call feature to make an ann oun cement through someone else’s I ...

  • Avaya 1165E - page 181

    Additional call features 181 T o respond to a voice call: Your IP Deskphone rings once and the caller's voice transmits th rough your speaker. Lift the handset . ...

  • Avaya 1165E - page 182

    Additional phone features 182 Additional phone features The following features are de scribed in this section: • “Using the Personal Directo ry” on page 182 • “Using the Ca llers List” on pa ge 185 • “Using the Redial List” on pa ge 187 • “Using Virtual Office” on pa ge 189 • “Using Media Gateway 1000B” o n page 19 9 U ...

  • Avaya 1165E - page 183

    Additional phone features 183 T o edit an entry: 3. Press the Next soft key. 4. Use the dialpad to enter the phone number. 5. Do one of the following: — Press the Done soft key to save the new entry. — Press the Cancel soft key to return to the Add screen. 1. Press the Up/Down navigation keys to scroll and highlight the desired entry. 2. Press ...

  • Avaya 1165E - page 184

    Additional phone features 184 T o delete an entry: T o search for an entry: 1. Press the Up/Down navigation keys to scroll and highlight the desired entry. 2. Press the Delete soft key. 3. Choose one of the following: —P r e s s t h e Confirm soft key to delete the entry. — Press the Cancel soft key to return to the Personal Directory without d ...

  • Avaya 1165E - page 185

    Additional phone features 185 Using the Callers List The Callers Lis t feature lo gs all incoming calls. The Callers List can store up to 100 entries. When the list is full, the system overwrites the olde st entry. Use the Callers List fe atur e to r eview missed calls and to dia l calls. The Callers List contains: • the caller’s last and first ...

  • Avaya 1165E - page 186

    Additional phone features 186 T o dial an entry: T o delete an entry: 1. Press the Up/Down navigation keys to scroll and highlight the desired entry. 2. Press the Dial sof t key. 1. Press the Up/Down navigation keys to scroll and highlight the desired entry. 2. Press the Delete soft key. 3. Choose one of the following: —P r e s s t h e Confirm so ...

  • Avaya 1165E - page 187

    Additional phone features 187 T o delete the entire Callers List: Using the Redial List The Redial List feature logs all outgoi ng calls. Redial List can store up to 20 entries. When the list is full, the system overwrites the oldest entry. Use the Redial List feature to revie w calls made, and to redial previously dialed calls. The Red ial List co ...

  • Avaya 1165E - page 188

    Additional phone features 188 T o dial an entry: T o delete an entry: T o delete the entire Redial List: 1. Press the Up/Down navigation keys to scroll and highlight the desired entry. 2. Press the Dial sof t key. 1. Press the Up/Down navigation keys to scroll and highlight the desired entry. 2. Press the Delete soft key. 3. Choose one of the follo ...

  • Avaya 1165E - page 189

    Additional phone features 189 Using V ir tual Office The Virtual Office feature provides a service you can use while you are away from y our desk to tr ansfer calls , and all your office IP Deskphone features, to a remote IP Deskphone. Virtual Office makes this possible by allowing you to use another IP Deskphone (the Remote phone) to log in to you ...

  • Avaya 1165E - page 190

    Additional phone features 190 Logging in to Virtual Office If the IP Deskphone is configured for Vi rtual Office, the Virtual soft key is displayed, as shown in Figur e 33 on page 191 . Avaya 1220 IP Deskphon e Yes, with restrictions Avaya 1230 IP Deskph one Yes Avaya 1110 IP Deskphon e Yes, with restrictions Avaya 1120E IP Deskphone Yes, with rest ...

  • Avaya 1165E - page 191

    Additional phone features 191 Figure 33: Vir tual soft key T o activate Virtu al Office on your Office IP Deskphone from your Remote IP Deskphone: 1. Press the Virtual soft key. 2. At the prompt, enter your user ID. 3. Press Enter. 4. At the prompt, enter the home Sta tion Control Password (SCPW) . If the user ID is not f ound locally, the message ...

  • Avaya 1165E - page 192

    Additional phone features 192 A successful login transfers all the feat ures , time, date, an d ton es to your Remote IP Deskphone from you r Office IP Deskphone. Your Virtual Office session expires after a fixed period of time, (determi ned by your system administra tor). Using Virtual Office on yo ur Remote IP Deskphone Because the display charac ...

  • Avaya 1165E - page 193

    Additional phone features 193 Figure 35: Logged in to an A vaya 1165E IP Deskphone using an A vaya1120E IP Deskphone Figure 36 on page 194 shows an Avaya 2050 IP Softphon e logged in as a Remote phone to an Avaya 1165E IP Deskphone Office phone. In this case, the information display is arranged in a diffe rent fashion, but all the information is vi ...

  • Avaya 1165E - page 194

    Additional phone features 194 Figure 36: Logged in to an A vaya 1165E IP Deskphone using an A vaya 2050 IP Softphone Regardless of wh at model of IP Deskphone yo u use as a Remote phone, a User information line appears, which lis ts the number of your Office IP Deskphone. Using Virtual Office on yo ur Office IP Deskphone Figure 37 on page 195 shows ...

  • Avaya 1165E - page 195

    Additional phone features 195 Figure 37: Office ph one displays the mes sage Logged Out When activated for Virtual Office by a remote IP Deskphone, your Office IP Deskphone is logged out and no longer operational. If this is the case when you r eturn to your offic e, you can disc onnect the rem ote login and regain control of your Office phone. If ...

  • Avaya 1165E - page 196

    Additional phone features 196 T o regain operation of a IP Deskphone being used for V irtual Office: Logging out of Virtual Office To log out of Virtual Office, press the Virtual soft key. Automatic log out from V irtual Office Your remove Virtual Office IP Deskpho ne may be configured to automatically log out of Virtual Office af ter a predetermin ...

  • Avaya 1165E - page 197

    Additional phone features 197 Deskphones can still be used to make emergency calls. “Emergency Calls only” is displayed on the IP Deskpho ne display when not logged in to Virtual Of fice. When the phone goes of f-hook, dial tone is available for emergen cy calls only . All other calls are restricted. T roubleshooting Virtual Office Virtual Offi ...

  • Avaya 1165E - page 198

    Additional phone features 198 Locked fro m Login Three failed attempts to enter the correct Station Control Password. Wait one hour for the lock to clear automatically, or notify system adminis trator to clear lock. Permission Denied (1) Remote IP Deskphone has no Station Control Password. Notify system administra tor. Permission Denied (3) Incorre ...

  • Avaya 1165E - page 199

    Additional phone features 199 Using Media Gateway 1000B The Media Gateway 1000 B (MG 1000B) provide s a means of extending CS1000 features to one or more remo tely located branch offices using the Branch Office feature. A branch office is a remote location in the network where IP Deskphones, PSTN access, and TDM IP Deskp hones are located. Contact ...

  • Avaya 1165E - page 200

    Additional phone features 200 Features such as Personal Directory, Redial List, and Ca llers Li st are not available when oper ating in Local Mode. When in Local Mode, the IP Deskphone displays the message LOCAL MODE . Using T est Local Mode Use Test Local Mode to check Lo cal Mode functionality (make and receive IP Deskphone calls). Test Loca l Mo ...

  • Avaya 1165E - page 201

    Additional phone features 201 T roubleshooting MG 1000B The MG 1000B can cause error me ssages to display on-scr een. Table 15 lists error messages and describes actions to correct the causes. 3. Press Enter (the IP Deskphone reg isters back to the main office). T able 15: T roubleshooting MG 1000B Display message Probable cause Actions Local Mode ...

  • Avaya 1165E - page 202

    Using Hospitality features 202 Using Hospitality features Hospitality features are intended for hotel operations. Configuring Automatic W ake-Up Use the Automatic Wake-Up feature to receive a timed remind er call. From your IP Deskphone , you can pr ogram the sy stem to aut omatically place a call to you at a predetermined time. When you answer the ...

  • Avaya 1165E - page 203

    Using Hospitality features 203 T o cancel an Automatic W ake-Up call: T o verify the time for the Automati c W ake-Up call: 1. Lift the handset. 2. Dial the Automati c Wak e-Up Qu it FFC. 3. Press the Goodbye key. 1. Lift the handset. 2. Dial the Automati c Wake -Up Verify FFC. 3. Dial the Automati c Wake -Up time in a 24-hour time fo rm at (hhmm). ...

  • Avaya 1165E - page 204

    Using Hospitality features 204 Activating Message Registration Use the Message Registration fe ature to read, chan ge, or reset meters that log your hotel phone calls. T o read meters: T o change a meter: 1. Press the Message Reg istration key. 2. Dial the room Directory Number (DN). 3. Press the Message Reg istration key. 1. Press the Message Reg ...

  • Avaya 1165E - page 205

    Using Hospitality features 205 T o reset a meter to zero: Using Maid Identification Use the Maid Identification feature to tra ck the cleaning status of rooms. The maid enters the information from the IP Deskphone in each room. T o enter cleaning st atus: 1. Press the Message Reg istration key. 2. Dial the room Direc tory Number (DN). 3. Press th e ...

  • Avaya 1165E - page 206

    Using Hospitality features 206 Displaying Room Status Use the Room Status feat ure to display the stat us of a room using the Display Module. T o display the st atus of a room: 3. Dial one of the following cleaning status codes: 1 = Cleaning requested 2 = Cleaning in progress 3 = Room cleaned 4 = Room passed inspection 5 = Room failed inspection 6 ...

  • Avaya 1165E - page 207

    Using Hospitality features 207 Changing the st atus of a room: 2. Dial the Directory Number (DN) for the room. The DN appears fo llowed by a two-digit code. The first digit indicates the occupa ncy status: 0 = Room vacant 1 = Room occupied The second digit indicates the cleaning status of the room : 1 = Cleaning requeste d 2 = Cleaning in progress ...

  • Avaya 1165E - page 208

    Using Hospitality features 208 2. Dial the Directory Number (DN) for the room. The DN appears fo llowed by a two-digit code. The first digit indicates the occupa ncy status: 0 = Room vacant 1 = Room occupied The second digit indicates the cleaning status of the room : 1 = Cleaning requeste d 2 = Cleaning in progress 3 = Room cleaned 4 = Room passed ...

  • Avaya 1165E - page 209

    Accessing External Server Applications 209 Accessing External Ser ver Applications Use External Server Applications to access a variety of applications directly from your Avaya 1165E IP Deskphon e. To find out what features and services are available, contact your system administrator. Depending on what is available on your system, your phone can p ...

  • Avaya 1165E - page 210

    Accessing External Server Applications 210 Using SA VE key Use the SAVE feature key to save the recording of an active call. Th is key is associated with the active user ID and is operational only if a call is active. The SAVE key is displayed in the following scenarios: • Normal operations - If th e SAVE key is pressed during an active call, the ...

  • Avaya 1165E - page 211

    Flexible Feature Co des (FFCs) 211 Flexible Feature Codes (FFCs) Use Table 16 to track the FFCs assigned by your sy stem administrator. T able 16: Flexible Feat ure Codes FFC Feature FFC Feature Automatic Wake-Up Activate Make Set Busy Activate Automatic Wake-Up Deactivate Make Set Busy Deactivat e Automatic Wake-Up Verify Malicious Call Trace Call ...

  • Avaya 1165E - page 212

    Flexible Feature Codes (FFCs) 212 ...

  • Avaya 1165E - page 213

    Quick Reference 213 Quick Reference This chapter is the Quick Reference Card for the Avaya 1165E IP Deskphone. Print this chapter as a re ference guide Feature Operation Aut o Di a l Store Use Display Call Forw ard Activ ate Deactiva te Reinstate View n umber Call Pickup Call Waiting Ans wer Retur n to first call Conference Handsfree Activ ate (to ...

  • Avaya 1165E - page 214

    Quick Reference 214 Legend When notified Deactiva te T ransfer Adjust V olume Mute Icon Action ( ) Indicate s t he k ey cap te xt labe l. Fo r ex ampl e, (Message). Lift the handset, press the line (DN) ke y or the Handset key . Replace the handset , or press to end the call. Dial a number Press a line/f eature key . An icon flashes whe n a f eatur ...

  • Avaya 1165E - page 215

    Quick Reference 215 Ser vices and T elephone Options Menus * To use a headset equipped with Blu etooth® wireless technology, you must first configure the headse t and your phone to work togeth er. For more information, see Avaya 1165E IP Deskphone User Guide. Note : The Services menu contain s the Te lephone Options , Password Admin , Virtual Offi ...

  • Avaya 1165E - page 216

    Quick Reference 216 ...

  • Avaya 1165E - page 217

    Regulatory and safety information 217 Regulator y and safety information This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonab le protection against harmful interference in a resident ial installation. This equ ip m en t ge ...

  • Avaya 1165E - page 218

    Regulatory and safety information 218 colocated or opera ted in conjunction with any other anten na or transmitter. Table 17 lists E MC compliance for various jurisdictions. T able 17: EMC compliance Jurisdiction Sta nd ar d Description United States FCC CFR 47 Part 15 Class B Emissions: FCC Rules for Radio Frequency Devices (see Notes 1 and 2) Can ...

  • Avaya 1165E - page 219

    Regulatory and safety information 219 Table 18 lists S afety compliance for various jurisdictions . Other Safety Appr ovals: IEC 60950-1: ITE e quipment - Safety - Part 1: General requirements. Other US/Canada : Hearing Aid Compatibility (HAC) as per FCC Part 68 This equipment complies with the CE Marking re quirements. EU Countries: This device co ...

  • Avaya 1165E - page 220

    Regulatory and safety information 220 DenAn regulator y notice for Japan ...

  • Avaya 1165E - page 221

    Third party terms 221 Third par ty terms Third Party T erms for UNIStim sw releases 4.1 thru 5.0 (Jan 2010 - Nov 2010) Certain portions of the pr oduct ("Op en Source Components") are licensed under open source license agreem ents that require Avaya to make the source code for such Open Source Components available in sour ce code format t ...

  • Avaya 1165E - page 222

    Third party terms 222 * * This software/database is a "U nited States Governm ent Work" under the terms of the United States Copyr ight Act. It was written as part of the author's official duties as a United Sta tes Government employee and thus cannot be copyrighted. This software/database is freely available to the public for use. T ...

  • Avaya 1165E - page 223

    Third party terms 223 away your freedom to share and change it. By contrast, the GNU Gene ral Public License is intended to gu arantee your freedom to sh are and change fre e software--to m a ke sure the software is free for all its users. This General Public License applies to most of the Free Software Foundation's softwa re and to any other ...

  • Avaya 1165E - page 224

    Third party terms 224 another language. (He reinafter, translat ion is included without limitation in the term "modification".) Each licensee is addressed as "you". Activities other than cop yin g, distr i butio n an d m od ifica tio n ar e no t co ver e d by th is License; they are ou tside its scope. Th e act of running th ...

  • Avaya 1165E - page 225

    Third party terms 225 to work written entirely by you; rather, the intent is to exercise the right to control the distribution of derivati ve or collective works based on the Program. In addition , mere agg regation of ano ther wo rk not based on the Program with the Program (o r with a work based on the Progr am) on a volume of a storage or distri ...

  • Avaya 1165E - page 226

    Third party terms 226 or distribute the Program or its derivative works. These actio ns ar e prohibited by law if you do n ot accept this Li cense. Therefo re, by modifying or distributing the Progr am (or any work ba se d on the Program), you indicate your acceptance of th is Licen se to do so, and all its terms and conditions for copying, distrib ...

  • Avaya 1165E - page 227

    Third party terms 227 Free Software Foundation may publish revised and/or new versions of the General Public License from time to time. Such new versions will be similar in spirit to the present versio n, but may differ in detail to address new problems or concerns. Each ver sion is given a distinguishing version number. If the Program spe cifies a ...

  • Avaya 1165E - page 228

    Third party terms 228 want it to be of the greatest possible use to the public, the best way to achieve this is to make it free software which everyone can redistr ibute and change unde r thes e te rm s. T o do so, att ac h the following notices to the progra m. It is safest to attach t hem to the start of each source file to most effectively conve ...

  • Avaya 1165E - page 229

    Third party terms 229 OpenSSL The following component is lic ensed un d er Ope nS S L licen se : OpenSSL 0.9.7b OpenSSL License /* ================ ===================== ================ * Copyright (c) 1998-2008 The Op enSSL Project. All rights reserved. * * Redistribution and use in source and binary forms, with or without modification, are permi ...

  • Avaya 1165E - page 230

    Third party terms 230 * 6. Redistributions of any form whatsoe ver must retain the following acknowledgm ent: * "This product includes software develope d by the OpenSSL Project for use in the OpenSSL Toolki t (http://www.o penssl.org/)" * * THIS SOFTWARE IS PROVIDED BY THE OpenSSL PROJECT ``AS IS'' AND ANY EXPRESSED OR IMPLIE D ...

  • Avaya 1165E - page 231

    Third party terms 231 * * This library is free for commercial and non-commer cial use as long as the following conditions are ahear ed to. Th e following conditions apply to all code found in this distribution, be it the RC4, RSA, lhash, DES, etc., code; not just th e SSL code. The SSL documentation included with this distribution is covered by the ...

  • Avaya 1165E - page 232

    Third party terms 232 * THIS SOFTWARE IS PROVIDED BY ERIC YOUNG ``AS IS'' AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRA NTIES OF MERC HANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE AUTHOR OR CONTRIBUTORS BE LIAB LE FOR ANY DIRECT, INDIRECT, INCI DENTAL, SPEC ...

  • Avaya 1165E - page 233

    Third party terms 233 1. The origin of this software must not be misreprese n te d; yo u mu st not claim that you wrote the original software. If you use this software in a product, an acknowledgment in the pro duct documentation would be appreciated but is not required. 2. Altered source vers ions must be plainly marked as such, and mu st not be m ...

  • Avaya 1165E - page 234

    Third party terms 234 dealings in this Software without prior written aut horization of the copyright holde r. END OF TERMS AND CONDITIONS Libpng The following component is lic ensed un d er libpn g licens e: Libpng 1.2.37 - June 4 , 2009 Libpng License This copy of the libpng notices is p rovided for your convenience. In case of any discrep ancy b ...

  • Avaya 1165E - page 235

    Third party terms 235 libpng versions 0.97, January 1998, through 1.0 .6, March 20, 2000, are Copyright (c) 199 8, 1999 Glenn Rand ers- Pehrson, and are distributed according to the same disclaim er a nd license as libpng-0.96, with the following indiv iduals added to the list of Contr ibuting Authors: Tom Lane Glenn Randers-Pehrson Willem van Scha ...

  • Avaya 1165E - page 236

    Third party terms 236 consequen tia l dama ge s, wh ich m ay re su lt from the us e of th e PNG Reference Library, even if advised of the possibility of such damage. Permission is hereby grante d to use, copy, modify, and distribu te this source code, or portions hereof, fo r any purpose, withou t fee, subject to the following restrictions: 1. The ...

  • Avaya 1165E - page 237

    Third party terms 237 ." This code is derived from softwar e contribut ed to Berkeley by Ch ris Torek. Redistribution and use in source and binar y for ms, with or without modification, are permitted provided tha t the following conditions are met: ." 1. Redistributions of source co de must retain the above copyr ight notice, this list ...

  • Avaya 1165E - page 238

    Third party terms 238 Convert UTF ConvertUTF License Copyright 2001 -2004 Unicode, Inc. Disclaimer This source code is provided as is by Unicode, Inc. No claims are made as to fitne ss for any part icular pu rpose. No warranties of any kind are expressed or implie d. The recipient agrees to determine app licability of information provided. If th is ...

  • Avaya 1165E - page 239

    Third party terms 239 Redistributions in binar y form must re produce th e above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provide d with the distribution. Neither the na me of the <ORG ANIZATION> nor th e names of its contributor s may be used to endorse or promote pr o ...

  • Avaya 1165E - page 240

    Third party terms 240 (2) If only executable code is distributed, then the accompanying documentation must state that "this so ftware is based in p ar t on the work of the Independent JPEG Group". (3) Permission for use of this software is granted only if the user accepts full responsibility for an y undesirable consequenc es; the authors ...

  • Avaya 1165E - page 241

    Appendix: Connecting the components 241 Appendix: Connecting the components Following figure shows connection s on the Avaya 1165E IP Deskphone. Figure 38: A vaya 1165E IP Deskphone connections WA R N I N G Ensure that the protective rubber ca p on the Accessory Expansion M odule port is in pl ace when the port is not in use. Connecting anything ot ...

  • Avaya 1165E - page 242

    Appendix: Connecting the components 242 Before you begin Connecting the components of the IP Deskphone CA UTION Damage to Equipment Ensure you only plug your A vaya 1 165E IP Deskphone into a 100BaseT Ethernet jack. Plugging your Avaya 1 1 65 E IP Deskp h on e into an yt hin g ot he r than a 100BaseT Ethernet jack will result severe damage to the I ...

  • Avaya 1165E - page 243

    Appendix: Connecting the components 243 Figure 39: Release the Avaya 1165E IP Deskphone from the stand Use the following steps to connect the components of your IP Deskphone. 1. Remove t he stand cover. Pull upward on the center catch as indicated in preceding figure and remove the stand cover. The cable routing tracks are now accessible. ...

  • Avaya 1165E - page 244

    Appendix: Connecting the components 244 Figure 40: Remove the stand cover 2. Y our Avaya 1 165E IP Deskphone can be powered by st andard IEEE 802.3af Power over Ethernet or by AC power T o use Power over Ethernet, wh ere power is delivere d fr om th e Ethe rnet Switch over the LAN cabling infrastructure to th e phone (IEEE 802.3 af), additional use ...

  • Avaya 1165E - page 245

    Appendix: Connecting the components 245 3. Install the han dset. Connect th e end of the handset cable w ith the short straight section into the handset. C onnect the end of the handset cable with the long straight section to the back of the IP Deskphone, using the RJ-9 ha ndset jack hand set jack marked with the symbol + . Form a small bend in the ...

  • Avaya 1165E - page 246

    Appendix: Connecting the components 246 Figure 41: Cable r outing tr acks and mounting holes 8. Wall-mount your IP Deskphon e(optional). Your Avaya 1165E IP Deskphone can be mounted either by: (Metho d A) using the mou nting holes on the b ottom of the IP Deskph onestand, or (Method B) using a traditional- style wall-mount box with RJ-45 connector ...

  • Avaya 1165E - page 247

    Appendix: Connecting the components 247 screws. When the lower screws ar e snug, install the IP Deskphon eon the mounting screws, and then tighten the top screws. Method B: Attach a 1 5-cm ( 6-inch) CAT5e cable (not su pplied), position the stand over th e mo unting rivets, and slide the IP Deskphonedown the wall so that the rivets fit into the slo ...

  • Avaya 1165E - page 248

    Appendix: Connecting the components 248 ...

  • Avaya 1165E - page 249

    Terms you should know 249 T erms you should know A vaya Communication Server 1000 Y our office communication system. Calling Party Name Display Information appearing on the LCD displa y scr een, such as the caller ’s name and phone number . The system must have CP ND enabled. Category 5 (Cat5) Cable and associ ated connecting hardware ca pable of ...

  • Avaya 1165E - page 250

    Terms you should know 250 Date/time display The current date and time when the IP Deskphone is in an idle state. Directory Number (DN) A number consisting of one to se ven digit s for an IP Deskphone, and also know n as an extension number . Feature display An area that shows status infor mat ion abo ut th e featur e in use. It also displays the na ...

  • Avaya 1165E - page 251

    Terms you should know 251 Interrupted dial tone A broken or pulsed dial tone that so unds when you access some features on your IP Deskphone. Message/Inbox A fixed key on your A vaya 1 165E IP Deskphone that connects to your voice messaging system when the key is pressed. Navigat ion ke ys Keys used to scroll through menus and list s appearing on t ...

  • Avaya 1165E - page 252

    Terms you should know 252 Services key A fixed key used to acce ss optio ns such as T elephone Options, Password Admin, V irtual Of fice Lo gi n, V irtual Of fice Logout, T est Local Mode, and Resume Normal Mode. Self-labeled line pr ogrammable featur e keys The keys on either side of the LCD display are a ar e self-labeled line/programmable fe atu ...

  • Avaya 1165E - page 253

    Terms you should know 253 System or Switch Y our office communication system. Switchhook A button on which th e handset p resses down, disconnecting you r call when you replace the handset. The han dset (when lifted) releases the switchhook, and you eithe r an swer an incoming call or you receive a dial tone to make a call. User interface Screen di ...

  • Avaya 1165E - page 254

    Terms you should know 254 ...

  • Avaya 1165E - page 255

    Index 255 Index A About the IP Phone 2004 11, 241, 249 Active headset device 93 Advanced Diagnostic Tool 126 Answer a call 143 Attendant Recall 147 AutoDial 136 AutoDial Transf er 169 Automatic Answerback 15 2 Automatic Wake-Up 202 Avaya Mobile Headset Adapter 96 B Background image 86 Backlight dim 85 Backlight timeou t value 84 Buzz signal 170 C C ...

  • Avaya 1165E - page 256

    Index 256 DN 250 E Electronic Lo ck 160 Encrypted calling 28 Enhanced O verride 175 Enter key 17 Entering and editin g te xt 31 Expand key 17 Expansion Module bold font 87 External server applications 209 F Feature display 250 Fixed key 25 0 Flexible Feature Code (FFC) 250 Flexible Feature Co de s 23 Flexible Feature Co des (FFCs) 211 Font smoothin ...

  • Avaya 1165E - page 257

    Index 257 O Off-hook 251 Off-hook dialing 128 Onhook Default Path 72 On-hook dialing 129 Outline Font 87 Override a busy signal 177 P Paging tone 251 Personal Directory 13 3 Place a call on hold 144 Predial feature 135 Privacy Release 177 Q Quit/Stop key 18 R Radio Page 178 Record a Calling Party Number 150 Redial List 133, 135 Regulatory an d sa f ...

  • Avaya 1165E - page 258

    Index 258 V Virtual Office 189 Virtual Office login 19 0 Virtual Office logout 196 Virtual Office on your Remote telephone 192 Voice Call 180 Volume adju stm e nt 57 Volume control bar 15 ...

Manufacturer Avaya Category Cordless Telephone

Documents that we receive from a manufacturer of a Avaya 1165E can be divided into several groups. They are, among others:
- Avaya technical drawings
- 1165E manuals
- Avaya product data sheets
- information booklets
- or energy labels Avaya 1165E
All of them are important, but the most important information from the point of view of use of the device are in the user manual Avaya 1165E.

A group of documents referred to as user manuals is also divided into more specific types, such as: Installation manuals Avaya 1165E, service manual, brief instructions and user manuals Avaya 1165E. Depending on your needs, you should look for the document you need. In our website you can view the most popular manual of the product Avaya 1165E.

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A complete manual for the device Avaya 1165E, how should it look like?
A manual, also referred to as a user manual, or simply "instructions" is a technical document designed to assist in the use Avaya 1165E by users. Manuals are usually written by a technical writer, but in a language understandable to all users of Avaya 1165E.

A complete Avaya manual, should contain several basic components. Some of them are less important, such as: cover / title page or copyright page. However, the remaining part should provide us with information that is important from the point of view of the user.

1. Preface and tips on how to use the manual Avaya 1165E - At the beginning of each manual we should find clues about how to use the guidelines. It should include information about the location of the Contents of the Avaya 1165E, FAQ or common problems, i.e. places that are most often searched by users in each manual
2. Contents - index of all tips concerning the Avaya 1165E, that we can find in the current document
3. Tips how to use the basic functions of the device Avaya 1165E - which should help us in our first steps of using Avaya 1165E
4. Troubleshooting - systematic sequence of activities that will help us diagnose and subsequently solve the most important problems with Avaya 1165E
5. FAQ - Frequently Asked Questions
6. Contact detailsInformation about where to look for contact to the manufacturer/service of Avaya 1165E in a specific country, if it was not possible to solve the problem on our own.

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