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Manual Nortel Networks NN10041-112

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  • Nortel Networks NN10041-112 - page 1

    [S tandar d—Nortel Networks Confiden tial] Part No. N N 10041-1 12 April 2003 MCP 1. 1 FP1 ( 02. 0 2) SIP Multimedia PC Client User Guide ...

  • Nortel Networks NN10041-112 - page 2

    ii NN10041-1 12 [Standar d—Nortel Networks Confid ential] Copyright © 2003 Nortel Networks All righ ts reser v ed. Apri l 2003. The informati on in this document is subj ect to change witho ut notice. The statemen ts, configurat ions, technica l data, and recommen datio ns in t his document are b elieve d to be acc urat e and reliabl e, but are ...

  • Nortel Networks NN10041-112 - page 3

    iii SIP Multi media PC Client User Gu ide [Standar d—No rt el Netwo rks Confide nti al ] Nortel Networks Inc. soft ware licens e agreement This Software License Agreement (“Licen se Agreemen t”) is b etween y ou, the e nd-user (“Cu stomer”) a nd Nort el Networks Corp oration and its su bsidiaries and af fili ates (“Nortel Networks”). ...

  • Nortel Networks NN10041-112 - page 4

    iv NN10041-1 1 2 [Standar d—Nortel Networks Confid ential] Government, the respective rights to the software and software documentation are governed by Nortel Networks stan dard commercial l icense in accorda nce with U.S. Fede ral Regulations a t 48 C.F .R. Section s 12.212 (for non - DoD en tities) an d 48 C.F .R. 227. 7 202 (for DoD en tities) ...

  • Nortel Networks NN10041-112 - page 5

    Contents v SIP Multi media PC Client User Gu ide [Standar d—No rt el Netwo rks Confide nti al ] Content s Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Audienc e . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ...

  • Nortel Networks NN10041-112 - page 6

    vi Contents NN10041-1 1 2 [Standar d—Nortel Networks Confid ential] Main menu shortcuts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37 S tatus area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37 Main butto ns . . . . . . . . . . . . . . . . ...

  • Nortel Networks NN10041-112 - page 7

    Contents vii SIP Multi media PC Client User Gu ide [Standar d—No rt el Netwo rks Confide nti al ] Chapter 3 Managing your cont act s and calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61 Call logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6 1 Check ...

  • Nortel Networks NN10041-112 - page 8

    viii Contents NN10041-1 1 2 [Standar d—Nortel Networks Confid ential] Sending all files in a fil e list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 9 Whiteboa rding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90 Opening a shared whi teboard ...

  • Nortel Networks NN10041-112 - page 9

    Contents ix SIP Multi media PC Client User Gu ide [Standar d—No rt el Netwo rks Confide nti al ] Adding a new profi le . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 3 Chapter 6 T roubleshootin g . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127 S tartup ...

  • Nortel Networks NN10041-112 - page 10

    x Contents NN10041-1 1 2 [Standar d—Nortel Networks Confid ential] ...

  • Nortel Networks NN10041-112 - page 11

    Figures xi SIP Multi media PC Client User Gu ide [Standar d—No rt el Netwo rks Confide nti al ] Figur es Figure 1 Installation W izard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 6 Figure 2 Configur ation wizar d - step 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 Figure 3 Conf ...

  • Nortel Networks NN10041-112 - page 12

    xii Figures NN10041-1 1 2 [Standar d—Nortel Networks Confid ential] Figure 33 Import contacts from Outlook . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73 Figure 34 Buddies tree . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75 Figure 35 View buddy entry o ptions . . . . . . . ...

  • Nortel Networks NN10041-112 - page 13

    Tables xi ii SIP Multi media PC Client User Gu ide [Standar d—No rt el Netwo rks Confide nti al ] Ta b l e s T a ble 1 Main menu actions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 6 T a ble 2 Video config uration set tings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 5 T a ble 3 ...

  • Nortel Networks NN10041-112 - page 14

    xiv Tables NN10041-1 1 2 [Standar d—Nortel Networks Confid ential] ...

  • Nortel Networks NN10041-112 - page 15

    15 SIP Multi media PC Client User Gu ide [Standar d—No rt el Netwo rks Confide nti al ] We l c o m e The SIP M ultimedia PC Client Use r Guide provides y ou with the in structions necessa ry to get up an d running with this product. This guide also describes t he capa bili ties of the SIP Mu ltim edia PC C l i ent , a fea tur e-ri ch use r in ter ...

  • Nortel Networks NN10041-112 - page 16

    16 SIP Mult imed ia PC C lient U ser Guid e [Standar d—No rt el Netwo rks Confide nti al ] Acronyms This guide uses the fo llowing acron yms: Related publi cations Othe r publ icati ons re late d to th e SI P Mult im ed ia PC C lient Gui d e: • SIP P erson al Agen t Gett ing S tar ted Guid e • i2004 Internet T elephone User Gui de ADSL Asynch ...

  • Nortel Networks NN10041-112 - page 17

    17 SIP Mul timedi a PC Clie nt User G uide [Standar d—No rt el Netwo rks Confide nti al ] How to ge t help If you pu rchased a ser vice contra ct for your Norte l Networks prod uct from a distri butor or aut horized resell er , contact t he technica l support st aff for t hat distri butor or re seller for ass istance. If you pu rchased a Nort el ...

  • Nortel Networks NN10041-112 - page 18

    18 SIP Mult imed ia PC C lient U ser Guid e [Standar d—No rt el Netwo rks Confide nti al ] ...

  • Nortel Networks NN10041-112 - page 19

    19 SIP Multi media PC Client User Gu ide [Standar d—No rt el Netwo rks Confide nti al ] Chapter 1 Getting st arted T opics in this s ection: • “Wh at is th e SIP Mult im edia PC C lient? ” on page 19 • “Confi gurations” on page 20 • “Useful terms to know” on page 22 • “Before you begin” on pag e 24 • “Under standing th ...

  • Nortel Networks NN10041-112 - page 20

    20 SIP Mult imed ia PC C lient U ser Guid e [Standar d—No rt el Netwo rks Confide nti al ] • vide o calls (one- way and two-way vi deo) • local thre e -wa y call ing • confere nce calls [requires net work conferen ce server] • a COM AddIn b utton that allows y ou to make calls f rom Outlook 2000 and import co ntacts from Outl ook 2000 Con ...

  • Nortel Networks NN10041-112 - page 21

    21 SIP Mul timedi a PC Clie nt User G uide [Standar d—No rt el Netwo rks Confide nti al ] SIP Mu ltim edia PC Cl ient S et When the SI P Multimedia PC Cli ent control s an i2004 Intern et T elephone the configu ration is ca lled a SIP Mult imedia PC Client Set . The i2004 Int ernet T elephone provide s premium-quali ty voice, whil e your computer ...

  • Nortel Networks NN10041-112 - page 22

    22 SIP Mult imed ia PC C lient U ser Guid e [Standar d—No rt el Netwo rks Confide nti al ] Useful terms to kno w The SIP Mult imedia PC Client uses some terms th at may be new to y ou. T ake a moment to r ead through th e explanatio ns to familiari ze yourself with the follo wing term s: • “Proxy se rver” on page 22 • “Addre ss” on pa ...

  • Nortel Networks NN10041-112 - page 23

    23 SIP Mul timedi a PC Clie nt User G uide [Standar d—No rt el Netwo rks Confide nti al ] Network-based address book Y our personal ne twork-based a ddress book is a key tool fo r managing address es. Y ou can save your addresses fo r quick call access as wel l as or ganize addresses into gr oups. When you make c hanges in your network-based addr ...

  • Nortel Networks NN10041-112 - page 24

    24 SIP Mult imed ia PC C lient U ser Guid e [Standar d—No rt el Netwo rks Confide nti al ] If you ha ve access to the SIP Persona l Agent, you can view the feat ures and options available i n your service pa ckage through S ett ings > Pr efere nces . Before you begin Y ou ne ed th e foll owin g it ems to sta rt usin g the SIP Mu ltim edi a PC ...

  • Nortel Networks NN10041-112 - page 25

    25 SIP Mul timedi a PC Clie nt User G uide [Standar d—No rt el Netwo rks Confide nti al ] • Mouse Recommended hardware and ope rating syst em requiremen ts • 1 GHz (o r higher) Pen tium-class or eq uivalent pro cessor • W indows XP , W indows 2000, W i ndows 98(SE), or W indows NT 4.x with SP5 • 56 Kbps modem or faster network connect ion ...

  • Nortel Networks NN10041-112 - page 26

    26 SIP Mult imed ia PC C lient U ser Guid e [Standar d—No rt el Netwo rks Confide nti al ] Figure 1 Installation W izard The inst aller appli cation will wal k you through t he install ation process, al lowing you to se lect options , including: • the l ocation of wh ere the SIP Mult imedia PC Client sh ould be insta lled • whethe r or not th ...

  • Nortel Networks NN10041-112 - page 27

    27 SIP Mul timedi a PC Clie nt User G uide [Standar d—No rt el Netwo rks Confide nti al ] Launching the SIP M ultimedia PC C lient Double -select th e desktop ic on (if present ) or select the Nortel Networ ks SIP Client f rom the W indows S tart Menu to open the SI P Multimedia PC Client applica tion. The fir st t ime yo u u se th e appl icat io ...

  • Nortel Networks NN10041-112 - page 28

    28 SIP Mult imed ia PC C lient U ser Guid e [Standar d—No rt el Netwo rks Confide nti al ] Figure 3 Configur ation wizar d - ste p 2 ...

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    29 SIP Mul timedi a PC Clie nt User G uide [Standar d—No rt el Netwo rks Confide nti al ] Figure 4 Configur ation wizar d - ste p 3 ...

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    30 SIP Mult imed ia PC C lient U ser Guid e [Standar d—No rt el Netwo rks Confide nti al ] Figure 5 Configur ation wizar d - ste p 4 ...

  • Nortel Networks NN10041-112 - page 31

    31 SIP Mul timedi a PC Clie nt User G uide [Standar d—No rt el Netwo rks Confide nti al ] Figure 6 Configur ation wizar d - ste p 5 Note: SIP Multimedia Blended PC Cli ent users can click Next to s kip t he Audio T est Call step. ...

  • Nortel Networks NN10041-112 - page 32

    32 SIP Mult imed ia PC C lient U ser Guid e [Standar d—No rt el Netwo rks Confide nti al ] Figure 7 Configur ation wizar d - ste p 5 Signing in to the SIP Multimed ia PC Client Y ou will be prompt ed to sign in t o the SIP Mul timedia PC Clie nt when y ou launch it. At ot her times (for example, if you disconnect or lose connect ion with the serv ...

  • Nortel Networks NN10041-112 - page 33

    33 SIP Mul timedi a PC Clie nt User G uide [Standar d—No rt el Netwo rks Confide nti al ] Figure 8 Sign in 2 Ente r yo ur pa sswo rd . 3 Click on the Remember my password check box if you do not want to enter your pass word every ti m e you sign in. Thi s step is opti onal. 4 Click th e Sig n me in au toma tical ly check box if you want the SIP M ...

  • Nortel Networks NN10041-112 - page 34

    34 SIP Mult imed ia PC C lient U ser Guid e [Standar d—No rt el Netwo rks Confide nti al ] 1 Drag-and- drop the desktop SIP Cli ent icon ont o the task bar Sta r t button. 2 Place t he file into th e Programs S tartup pro gram group. If you ar e running W indows 98 First Ed ition 1 Right-c lick on the St a r t menu and se le ct Explor e . 2 Drag- ...

  • Nortel Networks NN10041-112 - page 35

    35 SIP Mul timedi a PC Clie nt User G uide [Standar d—No rt el Netwo rks Confide nti al ] Underst andi ng the Blend ed SIP Multimedia PC Cl ient interface When the SI P Multimedia PC Cli ent is running i n Blended mode, some parts of the main GUI are not avai lable. The fol lowing figure s hows the main wind ow inter face th at a ppea rs wh en th ...

  • Nortel Networks NN10041-112 - page 36

    36 SIP Mult imed ia PC C lient U ser Guid e [Standar d—No rt el Netwo rks Confide nti al ] Main men u action s The foll owing actions are availab le from the m ain window menu: Ta b l e 1 Main menu a ctions Menu Action Login • Con nect/disco nnect to a de fined proxy server IP address • Cha nge My S tatus •E x i t V iew • Cal l Logs T ool ...

  • Nortel Networks NN10041-112 - page 37

    37 SIP Mul timedi a PC Clie nt User G uide [Standar d—No rt el Netwo rks Confide nti al ] Main menu shortcut s The SIP Multime dia PC Client i ncludes many key board short cuts that make it fast and easy to access fr equently used functions: St atus area The s tatu s area pre se nts th e fo llow ing in form atio n re g ard in g ho w the cl ien t ...

  • Nortel Networks NN10041-112 - page 38

    38 SIP Mult imed ia PC C lient U ser Guid e [Standar d—No rt el Netwo rks Confide nti al ] • Send Insta nt Message for s ending an instant message • V oice Mail for c alling a voi ce mail syste m • Confer ence for con ferencing ac tive calls • Call Scr ee ning for configurin g local scre ening rules • Inbox for show in g a lis t of all ...

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    39 SIP Mul timedi a PC Clie nt User G uide [Standar d—No rt el Netwo rks Confide nti al ] Figure 12 SIP Mu ltime dia PC Client Sy stem tray icon When the SIP Multimed ia PC Client is offline the icon in t he system tra y will change t o red and orang e with a bar cross ed through it . Using online help There ar e several ways th at you can access ...

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    40 SIP Mult imed ia PC C lient U ser Guid e [Standar d—No rt el Netwo rks Confide nti al ] ...

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    41 SIP Multi media PC Client User Gu ide [Standar d—No rt el Netwo rks Confide nti al ] Chapter 2 Multimed ia co mmunica tion T opics in this s ection: • “Making a call” on pa ge 41 • “Receivi ng a call” on page 43 • “Answerin g a call” on page 45 • “Ending a call” on page 47 • “Holding a call” on pag e 47 • “Ret ...

  • Nortel Networks NN10041-112 - page 42

    42 SIP Mult imed ia PC C lient U ser Guid e [Standar d—No rt el Netwo rks Confide nti al ] • Enter an address ( IP address, SIP ad dress, or public tele phone number) in th e Addr fie ld, and press Enter or click the Call b utton. When dial ing a public telepho ne number , no punct uation is re quired. For exampl e, 5556245. • Right -click on ...

  • Nortel Networks NN10041-112 - page 43

    43 SIP Mul timedi a PC Clie nt User G uide [Standar d—No rt el Netwo rks Confide nti al ] Receiving a call When th e SI P M ul ti me dia PC Cl ie nt is running o n you r c om put er and receives a n incoming c all, it displ ays a Call Control window on your PC sc reen. Figure 13 Incomi ng Call Co ntrol win dow The incomi ng Call Control win dow c ...

  • Nortel Networks NN10041-112 - page 44

    44 SIP Mult imed ia PC C lient U ser Guid e [Standar d—No rt el Netwo rks Confide nti al ] — Redir ect - When select ed, a Redirect wi ndow appears where yo u can select or enter an a ddress where the calling par ty will be redir ected to. After s electing or manually provi ding a redir ect address, the incoming call co ntrol window di sappears ...

  • Nortel Networks NN10041-112 - page 45

    45 SIP Mul timedi a PC Clie nt User G uide [Standar d—No rt el Netwo rks Confide nti al ] •t h e use rna me of the c alling part y in the window heade r . If the re is a displa y name assoc iated with the c aller , that name appears in th e display ar ea at the bottom of the window . • photograph of the ca ll er . If the c a ller has p rov i ...

  • Nortel Networks NN10041-112 - page 46

    46 SIP Mult imed ia PC C lient U ser Guid e [Standar d—No rt el Netwo rks Confide nti al ] Figure 15 Active Call Control win dow The f ollo w ing b utto n s/f eatu r es ar e ava ilab le in th e ac tiv e C all C ont ro l w in dow: • Hold - pla ces the call er on hold • Mute - mutes the call (v oice) • Insta nt Me ssa ge - sends an i nstant m ...

  • Nortel Networks NN10041-112 - page 47

    47 SIP Mul timedi a PC Clie nt User G uide [Standar d—No rt el Netwo rks Confide nti al ] Ending a call T o end a call, click Ha ng Up in t he Call C ontr ol w i ndo w . Holding a call T o put a call on hol d 1 Make a cal l or answer an incoming call. 2 Click Hold . The ca ll is no w h e ld, an d th e Hol d butto n on th e C a ll Co n tro l windo ...

  • Nortel Networks NN10041-112 - page 48

    48 SIP Mult imed ia PC C lient U ser Guid e [Standar d—No rt el Netwo rks Confide nti al ] T ransferring a call Y ou can transfe r an active cal l without ta lking to the per son you are tr ansferring the cal l to (blind tr ansfer), or you can consult with the person who will recei ve your tr ansferred ca ll (consult transfer). Figure 16 T ran sf ...

  • Nortel Networks NN10041-112 - page 49

    49 SIP Mul timedi a PC Clie nt User G uide [Standar d—No rt el Netwo rks Confide nti al ] 1 Select T ran sfer in the Cal l Cont ro l window . A T ra nsf er Ca ll window appe ar s. 2 Ente r a tra n sfe r add r ess , such as a tele p hon e numb er o r SI P add r e ss ( or by select ing an Addr ess Book , Inbox , or Outbox ent ry). 3 Click on OK . 4 ...

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    50 SIP Mult imed ia PC C lient U ser Guid e [Standar d—No rt el Netwo rks Confide nti al ] the audio conference ser ver , the SIP Multimedi a PC perf or ms a bli nd t ran sf er of the t ransferee a nd the transfer destinati on to the audio co nference. 6 Once the t ransferee and the transfe r destination j oin the conf erence, both the origina l ...

  • Nortel Networks NN10041-112 - page 51

    51 SIP Mul timedi a PC Clie nt User G uide [Standar d—No rt el Netwo rks Confide nti al ] Removing a person from a three-way call Y ou can choose fr om one of the fo llowing optio ns to remove a pers on from a three -wa y call : • Selec t Hang up in t he Call Control wi ndow to drop the person from the ca ll. • Selec t Hold in t he Call Contr ...

  • Nortel Networks NN10041-112 - page 52

    52 SIP Mult imed ia PC C lient U ser Guid e [Standar d—No rt el Netwo rks Confide nti al ] Leaving a confer en ce Any user c an depart fr om a conference cal l by pressing t he Hangup button on their Ca ll Cont r ol wi ndo w for the c onf er ence ca ll . The network co nference ser ver continu es hosting the conf er ence cal l unt il o nly one pa ...

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    53 SIP Mul timedi a PC Clie nt User G uide [Standar d—No rt el Netwo rks Confide nti al ] T o se n d an in s tan t mess age , com p lete the fol low ing st eps in the Instant Mess age window . Figure 18 Sendi ng an i nstant message 1 From the l ist of Addre ss Book Entries , high light an entry a nd select the right -arr ow . Or , ente r a user & ...

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    54 SIP Mult imed ia PC C lient U ser Guid e [Standar d—No rt el Netwo rks Confide nti al ] 2 Enter you r message in t he text box at th e bottom of the Instant Me ssage window . If desired, y ou may format the text by usin g the four for matting control buttons (color , bold, i talics, and unde rline). 3 When you are ready to send the Instant Mes ...

  • Nortel Networks NN10041-112 - page 55

    55 SIP Mul timedi a PC Clie nt User G uide [Standar d—No rt el Netwo rks Confide nti al ] with the curr ent w eb pag e URL alread y ent ered fo r you . Sele ct Ye s to pu sh the web page t o the other co mputer . Figure 19 Confir m Web push If the SIP Mu ltim e dia P C Cli ent w as un a ble to comm uni cate with a compatibl e running web b rowser ...

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    56 SIP Mult imed ia PC C lient U ser Guid e [Standar d—No rt el Netwo rks Confide nti al ] Co-brows ing web pa ges Y ou can set the S IP Multimedia PC Clie nt to automati cally push a ll viewed web pages to the far -end computer . T o automatically pu sh web p ages , cl ic k Enable auto web push from the Conf irm W eb Push wi nd ow . Th e SIP M u ...

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    57 SIP Mul timedi a PC Clie nt User G uide [Standar d—No rt el Netwo rks Confide nti al ] See Chapte r 5, “Advance d set-up,” on page 97 fo r m or e info rmat ion on confi gur in g th e SIP Mu ltim edia PC C li ent for u s e wi th a voi c e ma il sy stem . Accessing your voice mailbox T o access your voic e mai lbo x, cl ick V oice Mail on th ...

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    58 SIP Mult imed ia PC C lient U ser Guid e [Standar d—No rt el Netwo rks Confide nti al ] Figure 21 V oice m ail com mand bu ttons If you ar e configured as a SIP Multimedia PC Client Set, you c an use the dia lpad buttons on the i2004 I nternet T elephone to manual ly enter voi ce mail commands as we ll. Sending and receiving video If you ha ve ...

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    59 SIP Mul timedi a PC Clie nt User G uide [Standar d—No rt el Netwo rks Confide nti al ] There ar e pre-defin ed video settin gs for: •H o m e •O f f i c e • Con ference room • Recept ion only The defau lt setting for video is disabled (of f). Before you can sen d or receive video you must configure the video se ttings. “Setti ng up vi ...

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    60 SIP Mult imed ia PC C lient U ser Guid e [Standar d—No rt el Netwo rks Confide nti al ] 3 If the AddIn find s multiple t elephone n umbers for the cont act then you will be prompted t o select a number to call. Sel ect a number fr om the pull-dow n list and cli ck S tart Call . The SIP Mu ltimedia PC Client init iates a cal l. Tip: The SIP M u ...

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    61 SIP Multi media PC Client User Gu ide [Standar d—No rt el Netwo rks Confide nti al ] Chapter 3 Managing your con t act s and calls T opics in this s ection: • “Call l ogs” on page 61 • “Managing y our network-ba sed address b ook” on page 6 4 • “Managing y our Buddies” on page 74 • “Screeni ng calls” on page 76 Call log ...

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    62 SIP Mult imed ia PC C lient U ser Guid e [Standar d—No rt el Netwo rks Confide nti al ] Figure 22 Inbox Returning a m issed cal l Y our missed calls ar e highli ghted i n bold . T o return a missed call, double-c lick on a call log entry . The S IP Mul timed ia P C C lient i nit iates a ca ll to th e a ddres s of the selec ted call lo g en tr ...

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    63 SIP Mul timedi a PC Clie nt User G uide [Standar d—No rt el Netwo rks Confide nti al ] Checking your outbox T o check your outbox for a list of y our outgoing c alls 1 Click th e Outbox butto n fr om the SIP Mu ltime dia P C Cli ent m ai n GU I. 2 T o sort the ca ll entries in your outbox by a ny of the dis played catego ries. Click th e colum ...

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    64 SIP Mult imed ia PC C lient U ser Guid e [Standar d—No rt el Netwo rks Confide nti al ] 1 Select the call log entry you wish to delete. 2 Click th e De lete button o n the Call Logs windo w . The SIP Multimedi a PC Client wi ll bring up a delete confir mation dialog box. 3 Select Ye s to dele te the call log entry . Managing you r network-bas ...

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    65 SIP Mul timedi a PC Clie nt User G uide [Standar d—No rt el Netwo rks Confide nti al ] Figure 24 Addr ess book V iewing an address book entry T o view informatio n about an entr y in your net work-based addr ess book 1 Select the Address Book entry . 2 Right-c lick the Addr ess Book entry f or a pop-up menu of availabl e actions. —C a l l ? ...

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    66 SIP Mult imed ia PC C lient U ser Guid e [Standar d—No rt el Netwo rks Confide nti al ] Figure 25 View addre ss book entry op tions Adding a new g roup to your network-based address book The Add New Gr oup option hel ps you keep tr ack of users by grouping si m ilar entrie s into a common ad dress book grou p. For example, yo u can group conta ...

  • Nortel Networks NN10041-112 - page 67

    67 SIP Mul timedi a PC Clie nt User G uide [Standar d—No rt el Netwo rks Confide nti al ] Figure 26 Add New Group 2 In the Add New Gro up dialog box, ente r a name for th e group. Figure 27 Add ne w group dialog b ox 3 Click Save . Adding an entry to your n etwork-based address book T o add a new entr y into your net work-based ad dress book ...

  • Nortel Networks NN10041-112 - page 68

    68 SIP Mult imed ia PC C lient U ser Guid e [Standar d—No rt el Netwo rks Confide nti al ] 1 Right-c lick the Addr ess Book folde r an d s ele ct Add new Addre ss Book Entry . Figure 28 Add ne w addre ss book entry 2 In the Add ress Book Entry wind ow , type the Nick Name, First Name, Last Name, e-mail , and Primary Cont act informati on for the ...

  • Nortel Networks NN10041-112 - page 69

    69 SIP Mul timedi a PC Clie nt User G uide [Standar d—No rt el Netwo rks Confide nti al ] Figure 29 Add ne w entry - user infor mation 3 If you wan t the entry to a ppear in your list of Buddies, select the checkbox next to Buddy . 4 T o add the entr y to a group, se lect a group fr om the Group drop down lis t. 5 Click t he Phone button to enter ...

  • Nortel Networks NN10041-112 - page 70

    70 SIP Mult imed ia PC C lient U ser Guid e [Standar d—No rt el Netwo rks Confide nti al ] Figure 30 Add ne w entry - user ph one in formatio n 6 Click th e Other button to ad d the entr y’ s home addr ess and any freefor m text note s. Figure 31 Add ne w entry - other us er inform ation 7 Click Save to add the entry to your ne twork-based a dd ...

  • Nortel Networks NN10041-112 - page 71

    71 SIP Mul timedi a PC Clie nt User G uide [Standar d—No rt el Netwo rks Confide nti al ] Deleting an address book entry T o delete an addre ss book entry 1 Right-c lick on an Addr ess Book entry a nd select Remove this entry . 2 Click Ye s to c onfir m del eti on. Importing contact s from Outlook 2000 Y ou can import con tacts from you r Outlook ...

  • Nortel Networks NN10041-112 - page 72

    72 SIP Mult imed ia PC C lient U ser Guid e [Standar d—No rt el Netwo rks Confide nti al ] Figure 32 Ou tlo ok se curi ty 2 Click in the Allow acce ss for 1 minute chec k box.There is a delay while the SIP Mu l tim edia P C Cli ent re trie ves th e inf o rmat ion and di spla y s th e O utl o ok Contacts Import wind ow . Note: Depend ing on your s ...

  • Nortel Networks NN10041-112 - page 73

    73 SIP Mul timedi a PC Clie nt User G uide [Standar d—No rt el Netwo rks Confide nti al ] Figure 33 Import contacts from Outlook 3 Select s ingle e ntries in the Outlook Cont acts list an d click the arrow button to move them ove r to the Sele cted Contacts l ist or click t he double arr ow to move all o f the contac ts. 4 Select a Group for the ...

  • Nortel Networks NN10041-112 - page 74

    74 SIP Mult imed ia PC C lient U ser Guid e [Standar d—No rt el Netwo rks Confide nti al ] Managi ng your Budd ies The SIP Mult imedia PC Client allows you to mark an address book entry as one of your Buddi es. The SIP Multimedi a PC Client displa ys the presen ce information (the onl ine status) of Buddies entr ies. The SIP Mult imedia PC Client ...

  • Nortel Networks NN10041-112 - page 75

    75 SIP Mul timedi a PC Clie nt User G uide [Standar d—No rt el Netwo rks Confide nti al ] Figure 34 Bud die s tree List of Buddies actions Y ou can take the following act ions for your list of Buddie s: • Right -click on a Buddies ent ry to display a pop-up menu with actions t hat you can perf orm. • Doub l e-cl ick on a B udd i es en tri es ...

  • Nortel Networks NN10041-112 - page 76

    76 SIP Mult imed ia PC C lient U ser Guid e [Standar d—No rt el Netwo rks Confide nti al ] Figure 35 View buddy entry op tions Screening calls For any numbe r of incomi ng call numbers, y ou can define s pecial cal l-handling procedur es by the time of day and day of wee k, for designate d periods or a lways. For e xamp le , wit h th e S IP M ult ...

  • Nortel Networks NN10041-112 - page 77

    77 SIP Mul timedi a PC Clie nt User G uide [Standar d—No rt el Netwo rks Confide nti al ] Special call h andling opti ons for incom ing calls For a spe cified calli ng number , SIP addre ss, username, or IP address, y ou can define t he action th e SIP Multimedia PC Client shoul d take. For exampl e, you can set up c all screeni ng to • play a ...

  • Nortel Networks NN10041-112 - page 78

    78 SIP Mult imed ia PC C lient U ser Guid e [Standar d—No rt el Netwo rks Confide nti al ] Figure 36 Call Scr eening wind ow 2 Click th e New Entry button on t he right si de of the Call Scr eening window . The SIP Mu ltimedia PC Client presents a blank template fo r you to enter scree nin g inst ructi ons . 3 Fill i n the entrie s in the Call Sc ...

  • Nortel Networks NN10041-112 - page 79

    79 SIP Mul timedi a PC Clie nt User G uide [Standar d—No rt el Netwo rks Confide nti al ] 1 Enter a Nu m ber to Screen – either the name or public number you wish to scr een. 2 Click Enabl e scree ning for this number to ac tiv ate or dea ctiv a te th is functi on. 3 In the Use tabs sel ection, check the categori es you wish to consider wh en s ...

  • Nortel Networks NN10041-112 - page 80

    80 SIP Mult imed ia PC C lient U ser Guid e [Standar d—No rt el Netwo rks Confide nti al ] • Forward cal l to a public te lephone number , such as a home n umber or mobile pho ne. • Redir ect to W eb/E-mail . T o d is pla y a we b sit e, e n ter t he UR L (U nifo rm R eso u rce L ocat or) o f th e W eb site you wa nt to display on the caller? ...

  • Nortel Networks NN10041-112 - page 81

    81 SIP Mul timedi a PC Clie nt User G uide [Standar d—No rt el Netwo rks Confide nti al ] 4 In the Name of Recording field, ente r an eas y-to- rem emb er n ame . Thi s na me appears on the list of g reetings you can select fro m the Call Scre ening window . T o view your call screening record s T o view your call s creening recor ds 1 In the Ca ...

  • Nortel Networks NN10041-112 - page 82

    82 SIP Mult imed ia PC C lient U ser Guid e [Standar d—No rt el Netwo rks Confide nti al ] ...

  • Nortel Networks NN10041-112 - page 83

    83 SIP Multi media PC Client User Gu ide [Standar d—No rt el Netwo rks Confide nti al ] Chapter 4 Multimedia collabo ration The SIP Mult imedia PC Clie nt enables t wo users to tea m togethe r in a multimedi a collabo ration sess ion and enable s one PC to suppor t multiple o ne-on-one coll a bor atio n se s sio ns si mult ane ous l y . T opics i ...

  • Nortel Networks NN10041-112 - page 84

    84 SIP Mult imed ia PC C lient U ser Guid e [Standar d—No rt el Netwo rks Confide nti al ] Initiating a collabo ration There ar e two types of collaborati on sessions, standalone s essions and se ssions integr ated with an a ctive call. St arting an integrated collaboration sessi on T o create an in tegrated coll aboration s ession 1 Make a call. ...

  • Nortel Networks NN10041-112 - page 85

    85 SIP Mul timedi a PC Clie nt User G uide [Standar d—No rt el Netwo rks Confide nti al ] Figure 37 Collab oration - to ol s St arting a st andalone collaboration session T o open a standa lone collabo ration session 1 Select T ools > Coll aboration > S tart Collabora tion.. . from the SIP Multimedia PC Cl ient menu. The SIP Mu ltimedia PC ...

  • Nortel Networks NN10041-112 - page 86

    86 SIP Mult imed ia PC C lient U ser Guid e [Standar d—No rt el Netwo rks Confide nti al ] Figure 38 Open a collabo ratio n sessi on 2 From the l ist of Addre ss Book Entries , high light a user to invite and s elect the rig ht-arrow . Or , enter a user’ s addres s in the Additional us ers field an d select the up-ar row . 3 Select Send to invi ...

  • Nortel Networks NN10041-112 - page 87

    87 SIP Mul timedi a PC Clie nt User G uide [Standar d—No rt el Netwo rks Confide nti al ] Figure 39 S top a Collab oration Ca ll 2 Highligh t the collabora tion sessi on to end, and se lect St o p . 3 The SIP Mu ltimedia PC Client closes the selected colla boration sessi on. Exchanging files Once a col laboration session has been s uccessfull y s ...

  • Nortel Networks NN10041-112 - page 88

    88 SIP Mult imed ia PC C lient U ser Guid e [Standar d—No rt el Netwo rks Confide nti al ] The SIP Mult imedia PC Client displays a Fil e Trans fer window for eac h active collaborat ion session. Figure 40 Collab oration - fi le trans fer 2 Select a file to se nd using any of the followin g methods: — open a W indows Explorer wi ndow and drag-a ...

  • Nortel Networks NN10041-112 - page 89

    89 SIP Mul timedi a PC Clie nt User G uide [Standar d—No rt el Netwo rks Confide nti al ] Setting the preferre d director y to store incoming files T o set the prefe rred direct ory to store in coming files 1 Befo re the call ing pa rty sen d s the fi le, se lec t the Set Local Receive Folder butto n (i con w ith a file fo lde r with a ye llo w a ...

  • Nortel Networks NN10041-112 - page 90

    90 SIP Mult imed ia PC C lient U ser Guid e [Standar d—No rt el Netwo rks Confide nti al ] Whiteboarding Once a colla bor at ion session is star te d, you an d another user can shar e a common drawing wi ndow . Both of you can dr aw/write to the window , and both us ers can see the results of the shared sessi on—by using t he Whiteboard coll ab ...

  • Nortel Networks NN10041-112 - page 91

    91 SIP Mul timedi a PC Clie nt User G uide [Standar d—No rt el Netwo rks Confide nti al ] Opening a shared whiteboard worksp ace on your PCs T o open a shared work space 1 Select T ools > Coll aboration > Whit eboard fro m the SI P Mu lt im ed ia PC Client me nu. 2 The share d Whiteboard win dow displays. Keep the f ollowing in mind whe n c ...

  • Nortel Networks NN10041-112 - page 92

    92 SIP Mult imed ia PC C lient U ser Guid e [Standar d—No rt el Netwo rks Confide nti al ] Collaborating with the clip board Once a col laboration session has been s uccessfull y started, t wo users can exchange data in their W indows clipboa rds, such as i mages, text, or anyt hing pasted t o the clipbo ard, using the Clipboard col laboration to ...

  • Nortel Networks NN10041-112 - page 93

    93 SIP Mul timedi a PC Clie nt User G uide [Standar d—No rt el Netwo rks Confide nti al ] 2 The SIP Mu ltimedia PC Client displays a c lipboard contr ol window for ea ch active collaboration session and t he username of t he remote par ty appears i n the ti tle bar of the c ontrol window . Placing the content in the Windows clipb oard T o place t ...

  • Nortel Networks NN10041-112 - page 94

    94 SIP Mult imed ia PC C lient U ser Guid e [Standar d—No rt el Netwo rks Confide nti al ] Accepting or declining the dat a transfer from the other user Once the c lipboard cont ents have bee n successfully received by t he SIP Multimedi a PC Clien t, you ca n copy that inf ormat io n to your W indows clipboard. Copying the in coming clipboard da ...

  • Nortel Networks NN10041-112 - page 95

    95 SIP Mul timedi a PC Clie nt User G uide [Standar d—No rt el Netwo rks Confide nti al ] T ip: The data fo rmat sele cted for the cl ipboard tran sfer determ ines how the cli pboard data a ppears when it is finally pas ted into an a pplication. For e xamp le, R i c h T e xt Fo rmat ( R T F) re tain s form at ti ng, th ere fore, clipboa rd data t ...

  • Nortel Networks NN10041-112 - page 96

    96 SIP Mult imed ia PC C lient U ser Guid e [Standar d—No rt el Netwo rks Confide nti al ] ...

  • Nortel Networks NN10041-112 - page 97

    97 SIP Multi media PC Client User Gu ide [Standar d—No rt el Netwo rks Confide nti al ] Chapter 5 Advanced set-up T opics in this s ection: • “Confi guring your p references” on p age 97 • “Using th e audio wizard to configur e audio volume” o n page 121 • “Confi guring multiple profiles” on pa ge 123 Configuring you r prefere n ...

  • Nortel Networks NN10041-112 - page 98

    98 SIP Mult imed ia PC C lient U ser Guid e [Standar d—No rt el Netwo rks Confide nti al ] Set t ing up y o ur use r p rofil e T o set up your us er profile 1 Select T ools > Prefer ences and the User list item to d ispla y a window fo r you to ide ntif y yours elf . Figure 43 Prefer ences - User Infor mation 2 Ente r your Username . This i s ...

  • Nortel Networks NN10041-112 - page 99

    99 SIP Mul timedi a PC Clie nt User G uide [Standar d—No rt el Netwo rks Confide nti al ] 3 Select your IP Addr ess , if dif ferent from the default IP a ddress the SIP Multimedi a PC Client detected f rom the W indows net working subsys tem. If your comput er has multip le IP address es assigned to i t, select t he appropriate IP addre ss from t ...

  • Nortel Networks NN10041-112 - page 100

    100 SIP Mult imed ia PC C lient U ser Guid e [Standar d—No rt el Netwo rks Confide nti al ] — low speed (28.8K Modem, 33.6K Modem — medium speed (56K Modem, 64K ISDN) — high spee d (LAN, Cable, DSL, ADSL, 128K, ISDN) The SIP Mu ltimedia PC Client sele cts the voic e coder/decod er (codec) ba sed on this co nnection spee d. If you ente r a c ...

  • Nortel Networks NN10041-112 - page 101

    101 SIP Mul timedi a PC Clie nt User G uide [Standar d—No rt el Netwo rks Confide nti al ] Figure 45 Prefer ences - Ne twork inf ormation 2 Select your proxy ser ver in the Net work Configurat ions list. 3 Click Edit . The Networ k Confi gurati on window d ispla ys your pr oxy addr ess, port and domain name. ...

  • Nortel Networks NN10041-112 - page 102

    102 SIP Mult imed ia PC C lient U ser Guid e [Standar d—No rt el Netwo rks Confide nti al ] Figure 46 Prefer ences - Net work confi gurati on . 4 Select Auto Connect at start up if you wan t the SIP Multim edia PC C lien t to automa tically con nect to the p roxy server when yo u start the program. (option al). 5 Select T her e is a fir ewall... ...

  • Nortel Networks NN10041-112 - page 103

    103 SIP Mul timedi a PC Clie nt User G uide [Standar d—No rt el Netwo rks Confide nti al ] Figure 47 Prefe rences - Au dio se ttings 2 Set Ringer Settings—Rin ger On or Ringer Off —t o define wheth er the applica tion should p lay ringing sound s. 3 Select Instant Message to specify i f you want a tone t o play when you receiv e an instan t m ...

  • Nortel Networks NN10041-112 - page 104

    104 SIP Mult imed ia PC C lient U ser Guid e [Standar d—No rt el Netwo rks Confide nti al ] Setting up video (op tional) Y ou can choose various video se ttings to s uit your part icular need s. The pre-con figured values i n the V ideo window wil l apply to most use rs. An expert user may c hoose to confi gure custom sett ings. T o set up video ...

  • Nortel Networks NN10041-112 - page 105

    105 SIP Mul timedi a PC Clie nt User G uide [Standar d—No rt el Netwo rks Confide nti al ] 2 Select the video conf iguration th at most closely meets your nee ds. The followi ng table lists the video con figuration settings. The two cl ients invol ved in a video c all will negot iate between the mselves and sele ct a c onfigu rati on which is acc ...

  • Nortel Networks NN10041-112 - page 106

    106 SIP Mult imed ia PC C lient U ser Guid e [Standar d—No rt el Netwo rks Confide nti al ] Figure 49 Video camer a configu red for u se by the c lient If the vide o came ra is in co mpat ible w ith th e SI P Mult im edia PC C lient, follow t he on-screen directions to configure the camera. If no vi deo camera is attac hed to the PC when you c on ...

  • Nortel Networks NN10041-112 - page 107

    107 SIP Mul timedi a PC Clie nt User G uide [Standar d—No rt el Netwo rks Confide nti al ] OR Select the Vi deo disabled checkb ox. Y ou will not receive or tra nsmit video. 3 Click th e Ok button. If vid eo has be en ena bled f or a ll ca lls (e ither bi- direct ional or recei ve-onl y), video can be whol ly disabled by selecting the V ideo Disa ...

  • Nortel Networks NN10041-112 - page 108

    108 SIP Mult imed ia PC C lient U ser Guid e [Standar d—No rt el Netwo rks Confide nti al ] Figure 50 Custom Video config uration 2 Adjust t he custom video configuration u sing the guid elines below . This cust om V ideo configurat ion window has t he following cont rols: • Vi d e o D r i v e r drop down menu - - identifi es the driver wh ich ...

  • Nortel Networks NN10041-112 - page 109

    109 SIP Mul timedi a PC Clie nt User G uide [Standar d—No rt el Netwo rks Confide nti al ] • Low , Me d , and Hi gh qual ity setti ngs -- allow you t o specify the amount of det ail in th e t ransmi tted video. High q ualit y tr ansmi ts t he most det ailed images, but at the expense of CPU and network b andwidth. The use of Custom quali ty set ...

  • Nortel Networks NN10041-112 - page 110

    110 SIP Mult imed ia PC C lient U ser Guid e [Standar d—No rt el Netwo rks Confide nti al ] Figure 51 Sampl e video fo rmat wind ow 1 Figure 52 Sampl e video fo rmat wind ow 2 Y ou can manipulat e the following c ontrols: — Resoluti on. Thi s sp eci fie s th e pr efer re d si ze o f t he im age s wh i ch a re transmi tted during a video phone c ...

  • Nortel Networks NN10041-112 - page 111

    111 SIP Mul timedi a PC Clie nt User G uide [Standar d—No rt el Netwo rks Confide nti al ] — Pixel De pth and Compr ession. This specif ies the org anization of the video dat a captured by th e camera. The SIP Multimedia PC Client support s two: RGB 24 and I420 , altho ugh others may work. I f the V ideo Codec i s unavailable u nder the Pr efer ...

  • Nortel Networks NN10041-112 - page 112

    112 SIP Mult imed ia PC C lient U ser Guid e [Standar d—No rt el Netwo rks Confide nti al ] Figure 53 Prefer ences - V oi ce Mail 2 Ente r the V oicemail Phone Number of your voice mail sy stem, without punctuat ion. Remember to e nter any extra d igits require d by your or ganization’ s phone network . 3 Ente r the Mail box ID and the p ound ( ...

  • Nortel Networks NN10041-112 - page 113

    113 SIP Mul timedi a PC Clie nt User G uide [Standar d—No rt el Netwo rks Confide nti al ] replie s. The SIP Multimed ia PC Client will use this inf ormation to suppo rt at-a-s elect voice mail functions. 6 Optional ly , define up t o two c ust om voi ce mai l f unct io ns an d the keystroke s that a ctiva te th em. 7 Select Ok . Setting up calli ...

  • Nortel Networks NN10041-112 - page 114

    114 SIP Mult imed ia PC C lient U ser Guid e [Standar d—No rt el Netwo rks Confide nti al ] Figure 54 Prefe rences - RAIDer Link 2 Enter an y prefix code s required to ga in access to local and lon g-distance outside line s fro m your or gani zati on’ s phone system, f or exa mple , ente r ‘9 ’ t o get a lo cal line. 3 Click Ok to save your ...

  • Nortel Networks NN10041-112 - page 115

    115 SIP Mul timedi a PC Clie nt User G uide [Standar d—No rt el Netwo rks Confide nti al ] Figure 55 Prefer ences - i200 4 2 Check Use the i2004… to indica te that you want the i2 004 Internet T elephone to provi de premium-qualit y voice while the PC provides adv anced IP and mult imed ia ser vice s. 3 Enter t he port number ( and optionally t ...

  • Nortel Networks NN10041-112 - page 116

    116 SIP Mult imed ia PC C lient U ser Guid e [Standar d—No rt el Netwo rks Confide nti al ] using a p rivate LAN in a home offi ce.This is not usually requir ed for work of fice use. The default for t his featur e is not active . This step is optional. 6 Click Ok to save your ch anges or Can cel to exit without saving. Setting up file exchange se ...

  • Nortel Networks NN10041-112 - page 117

    117 SIP Mul timedi a PC Clie nt User G uide [Standar d—No rt el Netwo rks Confide nti al ] 3 If you do not want to re ceive files, cl ick the Disable File Receive checkbox . This ste p is optiona l. 4 Click Ok to save your ch anges or Can cel to exit without saving. Setting automatic presence indicators The SIP Mu ltimedia PC Client provides a dr ...

  • Nortel Networks NN10041-112 - page 118

    118 SIP Mult imed ia PC C lient U ser Guid e [Standar d—No rt el Netwo rks Confide nti al ] Specifying mi scellaneous settings Miscell aneous network p references al low you to cust omize your tool tips, sile nt start up, standby mode f or laptops an d the presentat ion of the in terface. Figure 58 Prefe rences - tool tips del ay Note: Acce ss to ...

  • Nortel Networks NN10041-112 - page 119

    119 SIP Mul timedi a PC Clie nt User G uide [Standar d—No rt el Netwo rks Confide nti al ] Specifying a tool t ip s delay T o specify the delay before t he tool tip s hows up 1 Select T ools > Pr efere nces and the Misce llaneo us list i tem. In t he T ool Tips sectio n, select h ow long of a de lay should be used bef ore a T ool T ip is sh ow ...

  • Nortel Networks NN10041-112 - page 120

    120 SIP Mult imed ia PC C lient U ser Guid e [Standar d—No rt el Netwo rks Confide nti al ] 3 Click Ok to save your ch anges or Can cel to exit without saving. Spec if ying the look of th e S IP Multi media GU I at startu p T o spe cif y the l ook o f the S IP Mult im ed ia P C Clie nt in terf a ce at sta rtu p 1 Select T oo ls > P referenc es ...

  • Nortel Networks NN10041-112 - page 121

    121 SIP Mul timedi a PC Clie nt User G uide [Standar d—No rt el Netwo rks Confide nti al ] Using the aud io wizard to configure au dio volume T o test and adjus t audio sett ings for opt imal voice trans mission and re ception qualit y 1 Select T o ols > Aud io Wiza rd to start the wiz ar d t o test and a d ju st your a udio volume. The Au dio ...

  • Nortel Networks NN10041-112 - page 122

    122 SIP Mult imed ia PC C lient U ser Guid e [Standar d—No rt el Netwo rks Confide nti al ] 4 If you do not hear yours elf during the test, clic k the Settings but ton in the Audio T est Complet ed window t o display an Audio Properti es window . Select playback and recordin g devices fr om pull-down menus. T o adjust vol ume, speaker , and reco ...

  • Nortel Networks NN10041-112 - page 123

    123 SIP Mul timedi a PC Clie nt User G uide [Standar d—No rt el Netwo rks Confide nti al ] Configuring mu ltiple pro files If you are a laptop user , you may hav e different configurati on needs, dependi ng on where you a re located (fo r example, at work o r at home). Often t he configurati on of the SIP Multime dia PC Cl ient in on e loca tion ...

  • Nortel Networks NN10041-112 - page 124

    124 SIP Mult imed ia PC C lient U ser Guid e [Standar d—No rt el Netwo rks Confide nti al ] Figure 62 Profi le Manage r 2 Click th e New button. A w indow pro mpts you to ente r a profile na me. 3 Enter t he name of the new pro file. 4 Click Ok to save your ch anges or Can cel to exit without saving. ...

  • Nortel Networks NN10041-112 - page 125

    125 SIP Mul timedi a PC Clie nt User G uide [Standar d—No rt el Netwo rks Confide nti al ] Tip: From the Pr ofile Manager wind ow you can rename, d elete as well as laun ch profiles. Doub le-click on a profile t o launch it auto matically . ...

  • Nortel Networks NN10041-112 - page 126

    126 SIP Mult imed ia PC C lient U ser Guid e [Standar d—No rt el Netwo rks Confide nti al ] ...

  • Nortel Networks NN10041-112 - page 127

    127 SIP Multi media PC Client User Gu ide [Standar d—No rt el Netwo rks Confide nti al ] Chapter 6 T roublesh ooting This sec tion describes how to resolve some common problems tha t you may encoun ter while using the SIP Mult imedia PC Client . S tartup problems My PC shut s down when I try to r est art and the SIP Multim edia PC Client is run n ...

  • Nortel Networks NN10041-112 - page 128

    128 SIP Mult imed ia PC C lient U ser Guid e [Standar d—No rt el Netwo rks Confide nti al ] Some sound cards have input mixing ca pabilities . T o see if you r card suppor ts this 1 Launch th e W indows volume c ontrol applica tion via St a r t > Programs > Acc ess ori es > Mult ime dia > Vo l u m e C o n t r o l . 2 Select Optio ns & ...

  • Nortel Networks NN10041-112 - page 129

    129 SIP Mul timedi a PC Clie nt User G uide [Standar d—No rt el Netwo rks Confide nti al ] I am using a headset and cannot speak when the o ther p arty is speaking Y ou may have the Echo Reducer set too hi gh. The Echo Reduce r is intended f or people who are using the ir computer' s speakers inst ead of a heads et (with microphone . If you ...

  • Nortel Networks NN10041-112 - page 130

    130 SIP Mult imed ia PC C lient U ser Guid e [Standar d—No rt el Netwo rks Confide nti al ] Should I activate the option “routes voice to/from i2004 (for private IP addresses)”? This fiel d i s us ed to a ctiv a te th e SI P Mu lt ime d ia P C Clien t NA T f or hom e us e using a d ial-up connec tion, cable modem, or DSL. It basica lly allows ...

  • Nortel Networks NN10041-112 - page 131

    131 SIP Mul timedi a PC Clie nt User G uide [Standar d—No rt el Netwo rks Confide nti al ] I hav e prob lems comp leting a c all to the p ublic netw ork. I keep getting the message “your call cannot be completed as dialed; please check number a n d dial again... .” Connecti on t o this number may not be supporte d b y the network to which you ...

  • Nortel Networks NN10041-112 - page 132

    132 SIP Mult imed ia PC C lient U ser Guid e [Standar d—No rt el Netwo rks Confide nti al ] I cannot p a st e from my cl ipb oa rd int o m y wh it e boar d The SIP Mu ltimedia PC Client does not suppo rt copying fr om or pasting to t he whiteboa rd. I cannot acces s some items on the Coll abo ration menu A collabo ration sess ion must firs t be i ...

  • Nortel Networks NN10041-112 - page 133

    133 SIP Mul timedi a PC Clie nt User G uide [Standar d—No rt el Netwo rks Confide nti al ] 2 If video is not bei ng displayed i n the V ideo Conf iguration win dow , se lect your video ca mera from the V ideo Driver dr opdown menu (it is p robably “Mic roso ft W DM”) . 3 Press the Source... button after video is dis played. This will usu ally ...

  • Nortel Networks NN10041-112 - page 134

    134 SIP Mult imed ia PC C lient U ser Guid e [Standar d—No rt el Netwo rks Confide nti al ] 4 Choose ei ther RGB 24 or I42 0 in this cont rol, and press Ok , then press Cancel to close the V ideo Conf iguration window , and press Canc el again to close Pr eferences. My camera switches to receive-onl y on it s own The SIP Mu ltimedi a PC Cli ent w ...

  • Nortel Networks NN10041-112 - page 135

    135 SIP Multi media PC Client User Gu ide [Standar d—No rt el Netwo rks Confide nti al ] Appe ndix A Button references This sec tion describes the followin g buttons on t he SIP Multimedia PC Client: • “Main GUI but tons” on page 135 • “Incoming call contro l buttons” on page 138 • “Active call contro l buttons” on page 138 Main ...

  • Nortel Networks NN10041-112 - page 136

    136 SIP Mult imed ia PC C lient U ser Guid e [Standar d—No rt el Netwo rks Confide nti al ] Display s a pop-up di alpad w indow to acce ss voice mai l functio ns by pointi ng and clic king on an o n-screen keyp ad. Y ou or your s ystem adminis trator will hav e previousl y defined voice m ail functions th rough the T ools > Prefer ences an d t ...

  • Nortel Networks NN10041-112 - page 137

    137 SIP Mul timedi a PC Clie nt User G uide [Standar d—No rt el Netwo rks Confide nti al ] Brings up the SIP Multimed ia PC Client c all log wind ow and displa ys all outgo ing call lo gs. Displa ys th e Address Book from which y ou can make a n ew address book entry o r edit a sele cted entry •T h e User toggle-bu tton provides fi elds to ente ...

  • Nortel Networks NN10041-112 - page 138

    138 SIP Mult imed ia PC C lient U ser Guid e [Standar d—No rt el Netwo rks Confide nti al ] Incoming call control butt ons Active call contro l buttons Ta b l e 5 Inco ming call b uttons Icon Descript ion Answers the incom ing cal l. The Inc oming C all Contr ol win dow is rep lac ed by an Act ive Call Cont rol w ind ow. Rejects t he in coming ca ...

  • Nortel Networks NN10041-112 - page 139

    139 SIP Mul timedi a PC Clie nt User G uide [Standar d—No rt el Netwo rks Confide nti al ] Used to Mute/Unmute the microph one. Brings up a window th at allows you to c ompose, an d send an inst ant messag e to the other p arty . Allo ws yo u to t ransf er a cal l to an oth er par ty . Enables you to push web pages t o th e oth er part y’s brow ...

  • Nortel Networks NN10041-112 - page 140

    140 SIP Mult imed ia PC C lient U ser Guid e [Standar d—No rt el Netwo rks Confide nti al ] ...

  • Nortel Networks NN10041-112 - page 141

    141 SIP Multi media PC Client User Gu ide [Standar d—No rt el Netwo rks Confide nti al ] Appe ndix B Hard ware note s T opics in this s ection incl ude • “Compat ible video camera s” on page 1 41 • “Compatibi lity with the c lient applica tion” on page 142 Comp atib le video cameras The SIP Mu ltimedia PC Client requires vi deo camera ...

  • Nortel Networks NN10041-112 - page 142

    142 SIP Mult imed ia PC C lient U ser Guid e [Standar d—No rt el Netwo rks Confide nti al ] • the i nstallation of other soft ware packages on t he user's PC. Comp atib ility with the client application The respo nsibility of ensuring c ompatibilit y of the camera with the SIP Multim edia PC C lie nt app lic ation is cr itic al. C ompat ib ...

  • Nortel Networks NN10041-112 - page 143

    Index 143 SIP Mul timedi a PC Clie nt User G uide [Standar d—No rt el Netwo rks Confide nti al ] A acronyms 16 address boo k adding a group 66 adding an en t ry 67 managing 6 4 audio 122 audio s ettings 102 echo reducer 103 instant m essage so unds 10 3 local ri nging sounds 103 audio v olume 121 audio wizard 121 auto-launch PC Client 33 B Buddi ...

  • Nortel Networks NN10041-112 - page 144

    144 Index [Standar d—Nortel Networks Confid ential] sing le fil e se nd 89 file exchange settings 1 16 disabling 117 set incoming folder 1 16 G greeting 80 H help 39 hold holding a call 47 retrieving a call 47 I i200 4 21, 114 i2004 se ttings 1 14 MAC address 1 15 Usin g an i2 004 115 usin g pri vate I Ps 115 initiate a call 41 installation 25 in ...

  • Nortel Networks NN10041-112 - page 145

    Index 145 SIP Mul timedi a PC Clie nt User G uide [Standar d—No rt el Netwo rks Confide nti al ] prefix digits 11 4 record a gre eting 80 requirem ents minimum 24 optional 25 recommended 25 S screening 76 creating rules 77 window 7 8 SIP address 22 start up 27 status area 37 suppor t 17 system tra y icon 38 T technical suppo rt 17 terms 22 three- ...

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