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SIP 3.2 | July 2009 | 1725-12679-001 Rev . C User Guide for the Polycom® SoundPoint IP® 670 Phone ...
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© 2009 Polycom, Inc. All rights reserved. Polycom, Inc. 4750 Willow Road Pleasanton, CA 94588-2708 USA No part of this document may be reproduce d or transmitted in any form or by any means, el ectronic or mechanical, for any purpose, without the express written permission of Polycom, Inc. Under the law, reprod ucing includ es translating into ano ...
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iii About This Guide Thank you for choosing the SoundPoint IP 670 , a full-duplex, hands-free SIP desktop phone. This unit pr ovides busi ness telephony features and functions such as multiple call appe arances, call hold, transfer , and conference over an IP network. This guide provides everything you need to quickly use your new phone. Be sure to ...
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User Guide for the SoundPoint IP 670 Desktop Phone iv ...
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v Contents About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii Changes to This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . –iii 1 Getting Started with Your Phone . . . . . . . . . . . . . . . . . . . . 1–1 Parts List . . . . . . . . . . . . . . . . . . . . . . . . . . . ...
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User Guide for the SoundPoint IP 670 Desktop Phone vi Managing Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–13 Adding Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–13 Editing Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ...
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Conte nts vii Integrating With Microsof t Live Communications Server 2005 . . . . 4–7 Recording a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–8 Recording Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–10 Recording Conferences . . . . . ...
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User Guide for the SoundPoint IP 670 Desktop Phone viii ...
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1 - 1 1 Getting Star ted with Y our Phone This chapter provides basi c installation ins tructions and informati on for obtaining the best performance with the SoundPoint IP 670 desktop phone. The SoundPoint IP 670 provides a powe rful, yet flexible IP communications solution, delivering excellent v oice quality. The high-resolution colorgraphic dis ...
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User Guide for the SoundPoint IP 670 Desktop Phone 1 - 2 Advanced Features of Your Phone on page 4-1 . To add a SoundPoint IP Color Expansion Module to your SoundPoint IP 670 phone, refer to Using the SoundPoint IP Color Expansion Module on page 5-1 . If you require additional information or assistance with your new phone, contact your system admin ...
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Getting Started with Y our Phone 1 - 3 • Phone Base • Network / Power Cable • Quick Start Guide and registration card Check this list be fore installat ion to en sure that you have received each item. If you are missing any items, c ontact your system administrator. Assembling Y our Phone This section describes how to assemble your SoundPoint ...
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User Guide for the SoundPoint IP 670 Desktop Phone 1 - 4 AC Power T o connect the AC power: 1. Connect the supplied network cable between the LAN jack on the phone and the LAN port on the wall or hub/switch device port. 2. Connect the DC plug on the power adapter to the DC 48V jack marked on the phone. 3. Connect the country-specific AC cord to the ...
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Getting Started with Y our Phone 1 - 5 T o connect the PoE: • Plug the supplied network cable betw een the LAN jack on the phone and an available power and data port on the in-line power switch. Connecting the Handset and Optional Headset T o connect the handset and optional headset: 1. Connect the short straight end of the phone cord to the hand ...
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User Guide for the SoundPoint IP 670 Desktop Phone 1 - 6 2. Connect the headset (optional) to the headset jack on the back of the phone. Attaching the Base You can attach the base to the SoundPoint IP 670 phone in one of two ways: • As a desk mount • As a wall mount Handset Headset (optional) For information on supported headsets, go to http:// ...
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Getting Started with Y our Phone 1 - 7 T o attach the base as a desk mount: 1. Place all cords in the recessed area above the modular jacks. 2. Align the two protrusions on the brac ket with their corresponding holes in the phone. 3. Snap them together to lock the base to the phone. ...
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User Guide for the SoundPoint IP 670 Desktop Phone 1 - 8 T o attach the base as a wall mount: 1. Place all cords in the recessed area above the modular jacks. 2. On the back of the phone, remove the key located behind the hookswitch and reposition it so that the end tab (at a 45 0 angle) is facing up. 3. With mounting tab of the bas e unit fa cing ...
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Getting Started with Y our Phone 1 - 9 Registering Y our Phone Generally, your phone will be de ployed with multiple other phones. In this case, your system administrator wi ll configure the phone parameters beforehand, so that after you set up yo ur phone, the phone will be registered and ready to use. If your phone is not part of a large phone de ...
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User Guide for the SoundPoint IP 670 Desktop Phone 1 - 10 The features of your SoundPoint IP 670 phone are: Item Description 1 Message Waiting Indicator Alert for voice and text (instant) messages. 2 Arrow Keys Scroll through displayed informa tion. Select a field of displayed data. Delete displayed data. 3 Feature Keys Access import ant featu res ...
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Getting Started with Y our Phone 1 - 11 6 Speakerphone Allows for hands-free co mmunication during calls. 7 Hands-free Microphone Picks up audio during hands-free calls. Place your phone on a hard, flat surface for best results. 8 Volume Keys Adjusts the volume of the handset, headset, speaker , and ringer . 9 Dial Pad Provides the 10 digi ts, the ...
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User Guide for the SoundPoint IP 670 Desktop Phone 1 - 12 14 Line/Speed Dial Key Use these keys to activate up to six lines or speed dials that can be assigned to your phone. 15 Line Indicators Individual multi-color LEDs display the dynamic call state and remote user st atus (busy lamp field (BL F) and presence). The ma ppin g is: • Solid green? ...
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Getting Started with Y our Phone 1 - 13 Icons associated with the line keys appear on the graphic display and represent: Icon Description Registered line (solid) Registered shared line Unregistered line (outline) V oice mail/T ext messages S pee d dial Ringing Call in progress with HD V oice Call in progress Call Forward Do Not Disturb Conferen ce ...
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User Guide for the SoundPoint IP 670 Desktop Phone 1 - 14 Before Y ou Use Y our Phone Using the Navigation Keys To help you navigate menus an d enter data, use these tips: • To scroll through lists, use and or hold down and . • Press the * key to page up. Press the # key to page down. Use these shortcuts when lists appear on more than one page. ...
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Getting Started with Y our Phone 1 - 15 • Prompt text (for example, “Enter number”) • Time and date text The following figures provide some examples: Using a USB Device to Record Calls If the Call Recording and Playback feature is available and you plug a removable USB device into the USB port on your SoundPoint IP 670, you can record activ ...
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User Guide for the SoundPoint IP 670 Desktop Phone 1 - 16 The USB port is on the back of your SoundPoin t IP 670 as shown below: When you plug in the USB device, the USB device is supported and the message “USB device attached.” app ears. When you remove the USB device, the message “USB device removed.” appears. Cleaning the LCD Glass Clean ...
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2 - 1 2 Customizing Y our Phone You can customize your SoundPoint IP 670 desktop phone by adjusting the setting for time and date, display contra st, and ring type, for example. You can add contacts to the phone’s directory ma nually or from call lists. You can handle incoming calls from differ ent contacts in different ways. This chapter provide ...
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User Guide for the SoundPoint IP 670 Desktop Phone 2 - 2 Configuring Basic Settings You can configure the following ba sic settings through use of : • Appearance of the time a nd date • Display contrast • Backlight inte nsity • Headset Memory Mode • Headset hookswitch selection • Ring type • Language support (localization) • Backgro ...
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Customizing Y our Phone 2 - 3 4. Using and , scroll thr ough the options under each of these selections. 5. Press the Select soft key to confirm your choice. The following figure shows the Clock Time menu. 6. Press to return to the idle display. Changing the Display Contrast T o adjust the contrast on the display to a comfor table level: 1. Press . ...
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User Guide for the SoundPoint IP 670 Desktop Phone 2 - 4 Changing the Backlight Intensity Backlight intensity on the SoundPoint IP 670 phone has three components: • Backlight On • Backlight Idle • Maximum Intensity You can modify the Backlight On intens ity and the Backligh t Idle intensity separately. You can select high, medium, low, and of ...
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Customizing Y our Phone 2 - 5 2. Select Settings > Basic > Backlight Intensity . 3. Select Backlight On Int ensity . 4. Use or to select high, medium, low, or off, and then press the Select soft key. The default level is medium. 5. Select Backlight Idle Intensit y . 6. Use or to select high, medium, low, or off, and then press the Select soft ...
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User Guide for the SoundPoint IP 670 Desktop Phone 2 - 6 9. Press the Ok or Cancel soft keys to accept or cancel changes. 10. Press to return to the idle display. Enabling the Headset Memor y Mode This feature is especially useful fo r permanent or full-time headset users. T o permanently enable the Headset Memor y Mode: 1. Press . 2. Select Settin ...
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Customizing Y our Phone 2 - 7 Selecting the Correct Headse t for Electronic Hookswitch This feature allows you to answer your phone when you are using a headset. T o select a hea dset that suppor ts electroni c hookswitch: 1. Press . 2. Select Settings > Basic > Preference s > Headset > Analog Headset Mode . 3. Use or to select your hea ...
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User Guide for the SoundPoint IP 670 Desktop Phone 2 - 8 4. Use and to select the desired ring type. To hear the selected ring type, press the Play soft key. 5. Press the Select soft key to change to the selected ring type. 6. Press to return to the idle display. Changing the Language Many languages are supported by the SoundPoint IP 670 phone. T o ...
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Customizing Y our Phone 2 - 9 4. Press the Select soft key. Text that appears on the graphic displa y will change to the language of your choice. 5. Press to return to the idle display. Changing the Graphic Display Background You can change the picture or design design that appears on the graphic display. A default background displays when the phon ...
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User Guide for the SoundPoint IP 670 Desktop Phone 2 - 10 3. Use and to highlight the background you want. 4. Press the Select soft key. 5. Press to return to the idle display. Changing the Soft Key Label Color You can change the soft key label color that appears on the graphic disp lay. A default soft key label col or displays when the phone start ...
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Customizing Y our Phone 2 - 11 2. Select Settings > Basic > Preferences > Label Color . Using the dial pad keys 1, 4, 7, and * change the red hues. Using the dial pad keys 2, 5, 8, and 0 change the green hues. Using the dail pad keys 3, 6, 9, and # change the blue hues. The Label soft key on the right reflects your changes. 3. Press the Sa ...
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User Guide for the SoundPoint IP 670 Desktop Phone 2 - 12 Adjusting the V olume Press to adjust receiver vol ume during a call. P ressing these keys in the idle state ad justs the ringer volume. Managing Call Lists Your phone maintains local lists of missed, received, and placed calls. Each list contains 100 entries. Press followed by Call Lists &g ...
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Customizing Y our Phone 2 - 13 Managing Contacts You can store a large number of cont acts in your phone's local co ntact directory. Contact your system ad ministrator for the exact number. You can dial or search for a contact in this directory. You may be able to add, edit, and delete contacts. You may have access to your cor porate directory ...
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User Guide for the SoundPoint IP 670 Desktop Phone 2 - 14 Adding Contacts Manually T o add a contact to the local contact dir ector y manually: 1. Press . 2. Select Contact Dire ctory . 3. Press the More soft key. 4. Press the Add soft key. 5. Enter first and/or last name of the contact from the keypad. Use the 1/A/a soft key to select between nume ...
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Customizing Y our Phone 2 - 15 8. (Optional.) Change the Ring Type and Divert Contact fields. These fields may be left blank. For more information on setting the Ring Type field, refer to Distinguis hing Calls on page 2-21 . For more information on diverting contacts, refer to Diverting Calls on page 2-23 . 9. (Optional.) Change the Auto Reject, Au ...
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User Guide for the SoundPoint IP 670 Desktop Phone 2 - 16 4. Press to return to the idle display. Adding Contacts From the Corpora te Director y T o add a contact to your local contac t director y from the corporate director y: 1. Press . 2. Select Corporate Directory . 3. Search for the contact. Refer to Searching the Corporate Directory on page 2 ...
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Customizing Y our Phone 2 - 17 2. Select Contact Dire ctory . 3. Use and to highlight the contact. You can also use the * key to pag e up and the # key to page dow n. 4. Press the Edit soft key 5. Edit the contact information. 6. Press the Save or Cancel soft keys to accept or cancel changes. 7. Press to return to the idle display. Deleting Contact ...
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User Guide for the SoundPoint IP 670 Desktop Phone 2 - 18 Placing Calls to Contacts T o place a call to a contact in the local contact director y: 1. Press . 2. Select Contact Dire ctory . 3. Use and to highlight the contact. You can also use the * key to pag e up and the # key to page dow n. 4. Press the Dial soft key. T o place a call to a contac ...
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Customizing Y our Phone 2 - 19 2. Select Contact Dire ctory . 3. Press the More soft key, and then the Search soft key. 4. Using the dial pad, enter the fi rst few characters of the contacts’s first or last name. 5. Press the Search soft key again. You can dial any successful matches fr om the resulting information on the graphic display. Searchi ...
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User Guide for the SoundPoint IP 670 Desktop Phone 2 - 20 3. Search for the contact in one of the following ways: — In the search line, enter the first fe w cha racters of the contacts’s last name using the dial pad. For example, to search for Carol Wo ller, enter wo in the search line. Press the Submit soft key. In this example, Carol Woller a ...
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Customizing Y our Phone 2 - 21 — Press the AdvFind soft key, enter searc h values in the displayed fields. For example, enter Byron Smith as the first na me and last nam e. Press the Submit s o f t k e y . I n t h i s e x a m p l e , Bryon Smith appears in the search result s. You can dial any successful matches fr om the resulting information on ...
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User Guide for the SoundPoint IP 670 Desktop Phone 2 - 22 T o set a distinctive ri ng type for a contact: 1. Press . 2. Select Contact Dire ctory . 3. Use and to highlight the contact. You can also use the * key to pag e up and the # key to page dow n. 4. Press the Edit soft key, and then scroll to th e Ring Type field. 5. Enter the number correspo ...
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Customizing Y our Phone 2 - 23 4. Press the Edit soft key, and then scroll to the Auto Reject field. 5. Use and to select Enabled. 6. Press the Save or Cancel soft keys to accept or cancel changes. 7. Press to return to the idle display. Diver ting Calls You can customize your phone so that in coming calls from a particular contact are transferred ...
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User Guide for the SoundPoint IP 670 Desktop Phone 2 - 24 7. Use and to select Enabled. 8. Press the Save or Cancel soft keys to accept or cancel changes. 9. Press to return to the idle display. System Customizations The following section details how your system administrator can customize your SoundPoint IP 670 phone. Suppor ting Multiple Lines Yo ...
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Customizing Y our Phone 2 - 25 Suppor ting Multiple Line Keys Per Line Each line on the phone can be configured to have mor e than one Line Key associated with it. This enhances ca ll visualizat ion and simplifies call handling. If this is the case, the display could resemble the foll owing figure: Incoming calls to th is line will be di stributed ...
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User Guide for the SoundPoint IP 670 Desktop Phone 2 - 26 Note Call Forwarding is not avai lable on shared lines. Do Not Disturb (DND) on shared lines disables the ringing option only . The visual indication is still in place. ...
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3 - 1 3 Using the Basic Features of Y our Phone Your SoundPoint IP 670 desktop phone is designed to be used like a regular phone on a public switched telephone network (PSTN). You can place calls, transfer a call to someone else, or conduct a conference call. At any time, at most one active call may be in progress on your phone. The active call is ...
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User Guide for the SoundPoint IP 670 Desktop Phone 3 - 2 To customize your phone, refer to Customizing Your Phone on page 2-1 . To read about the phone’s advanced features, refe r to Using the Advanced Features of Your Phone on page 4-1 . To add a SoundPoint IP Expansion Module to your SoundPoint IP 670 phone, refer to Using the SoundPoint IP Col ...
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Using the Basic Features of Y our Phone 3 - 3 T o place a call using the handset: >> Do the f ollowing steps in an y order: — Pick up the handset. — Dial the number using the dial pad. T o place a call using Hands-Free Spea kerphone mode: >> Do one of the following: — With the handset on-hook, press , , or the New Call soft key to ...
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User Guide for the SoundPoint IP 670 Desktop Phone 3 - 4 T o place a call using the headset: >> Do one of the following: — With the optional headset connected, press or the New Call soft key to obtain dial tone. Press . Dial the desired number using the dial pad. — With the optional headset connected , dial the desired number using the di ...
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Using the Basic Features of Y our Phone 3 - 5 • Multiple L ine Keys per line If your phone is configured with mu ltiple call appearances, refer to Using Multiple Call Appearances on page 4-1 for instructions on how to answer a call. Answering When Not in Another Call In all cases, the active call will appear on the graphic display s howing call d ...
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User Guide for the SoundPoint IP 670 Desktop Phone 3 - 6 — Press the Answer soft key. T o answer a call using the headset: >> Press . If Headset Memory Mode is acti vated, press or the Answer soft key. Answering When in Another Call If you have an active call, and an incomi ng call arrives on the same line, do one of the following: • If y ...
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Using the Basic Features of Y our Phone 3 - 7 T o answer an incoming call on a line configured for multiple Line Keys: >> Do one of the following: — Press next the flashing green indicator. The first call is placed on hold and the second call become the active call. — Press or the Hold soft key to place the original call on hold. Press th ...
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User Guide for the SoundPoint IP 670 Desktop Phone 3 - 8 Redialing Numbers T o redial the last call placed from your phone: >> Press . A call to your last placed call is attempted. To redial a previously placed call, refer to Managing Call Lists on page 2-11 . Placing Calls on Hold Dur ing a c all , pr es s or t he Hold soft key. The hold ico ...
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Using the Basic Features of Y our Phone 3 - 9 Multiple Calls on Hold If multiple calls are on hold on a sing l e L i n e K e y , u s e a n d t o s w i t c h between the calls, and then press the Resume soft key to retrieve the desired call. If more than two calls are on hold on a si ngle Line Key, an indication appears on the graphic display, for e ...
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User Guide for the SoundPoint IP 670 Desktop Phone 3 - 10 • Splitting Conference Calls • Ending Conferencing Calls Setting Up Conference Calls T o set up a conference call: 1. Call the first party. 2. Press or the Confrnc soft key to create a new call. The active call is placed on hold. 3. Call the second party. Note Y ou can either dial the ph ...
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Using the Basic Features of Y our Phone 3 - 11 4. When the second party answers, press or the Confrnc soft key again to join all parties in the conference. 5. Press or the Confrnc soft key to add another party to the conference. The first and second party are put on hold. 6. Call the third party. 7. After the third party answers, press or the Confr ...
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User Guide for the SoundPoint IP 670 Desktop Phone 3 - 12 8. Repeat steps 5 to 7 until you have added all intended parties. Managing Conferencing Calls T o manage a conference call: You are currently in a conference call. 1. Press the Manage soft key. The Manage Conference page appears. Press the More soft key to see the Remove , Info , and Back so ...
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Using the Basic Features of Y our Phone 3 - 13 2. Do one of the following: — To add a new party, press the Add soft ke y. Call another party as yo u would using or the Confrnc soft key (outside the conference management feature). The other parties are put on hold. After the new part y answers, pre ss again to join all parties in the conference. ? ...
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User Guide for the SoundPoint IP 670 Desktop Phone 3 - 14 — To place a party on hold, select the party, and then press the Hold soft key. The held party cannot hear any parties and no party can hear the held party. Press the Resume soft key to return the party to the conference. If the held party presses on their phone, the party will remain on h ...
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Using the Basic Features of Y our Phone 3 - 15 T o add a par ty to a conference call using the Join soft key: 1. From the Manage Conference page, press or the Hold soft key. The other parties in the conference call are placed on hold. 2. Press the New Call soft key. 3. Place a call to a new party. 4. After the new party answers, press th e Join sof ...
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User Guide for the SoundPoint IP 670 Desktop Phone 3 - 16 Joining Conferences T o join two conferences: Previously you set up two separate c onference calls between a number of parties. Only one confer ence can be active at a time. >> From the idle display, press the Join soft key. Both conferences are joined into a single five-way conference ...
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Using the Basic Features of Y our Phone 3 - 17 T ransferring Calls A call can be transferred in o ne of three ways: • Consultative transfer —The party to w hom you want to transfer the call answers their phone before you transfer the call or hang up. You can consult with them before compl eting the transfer. — Performing a Consultative Transf ...
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User Guide for the SoundPoint IP 670 Desktop Phone 3 - 18 3. As soon as you hear the ring-back sound or after the party answers (and you speak to the party), press or the Trnsfer sof t key. You can talk privately to the party to whic h you are transferring the c all before the transfer is completed. If you are using a handset, the transfer can be c ...
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Using the Basic Features of Y our Phone 3 - 19 For warding Calls You can configure your phone so that all incoming calls are forwarded to another party (refer to Static Forwarding ). You can also forward calls while your phone rings (refer to Dynamic Forwarding ). You can forward all incoming calls to another party while Do Not Disturb is enabled o ...
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User Guide for the SoundPoint IP 670 Desktop Phone 3 - 20 a If you selected Always , enter a number to forward all future incoming calls to. b If you selected No Answer , enter a number to forward all unanswered incoming calls to and how many ring s to wait before forwarding (one ring is approximately six seconds). A value of 2 is recommended. c If ...
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Using the Basic Features of Y our Phone 3 - 21 T o disable call for warding: 1. From the idle display, press the Forward soft key. 2. .(Optional.) If multiple lines are conf igured on your phone, select the line to forward from the list using and . 3. Using and , select the forwarding type you want to change and then press the Select soft key. 4. P ...
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User Guide for the SoundPoint IP 670 Desktop Phone 3 - 22 T o enable Do Not Disturb: >> Press . A flashing icon and text on the grap hic dis play indicate that Do Not Disturb is enabled. Calls received whi le Do Not Dist urb is enable d are logged in the Missed Calls list unless configured to be forwarded to another party by your system admin ...
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Using the Basic Features of Y our Phone 3 - 23 Assigning Speed Dial Keys You can associate contacts with Line Keys for single touch dia ling of frequently used numbers. Speed Dial en tries are consecutively placed next to assigned Line Keys on the phone. When a new entry is added to the Contact Directory, it is automatically assi gned the next avai ...
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User Guide for the SoundPoint IP 670 Desktop Phone 3 - 24 5. Do one of the following: — Enter the next available speed dial index. — Delete the existing speed dial index by using followed by , and then enter a new speed dial index. Valid speed dial index values are from 1 to 9999. If you enter a speed dial index that already, “Speed dial inde ...
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Using the Basic Features of Y our Phone 3 - 25 Using V oice Mail You can access voice mail messages from your phone. Your voice mail is saved in a centralized location. Your phone indicates the presence of ne w voice mail messages by a flashing Message Waiting Indicator LED on the front of the phone and a visual notification on the scr een. If your ...
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User Guide for the SoundPoint IP 670 Desktop Phone 3 - 26 ...
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4 - 1 4 Using the Advanced Features of Y our Phone This chapter provides operating instruct ions for the advanced features of the SoundPoint IP 670 desktop phone. The topics include: • Using Multiple Ca ll Appearances • Using Text Messaging • Using Buddy Lists • Recording a Call • Playing Back a Recorded Call • Restarting Your Phone To ...
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User Guide for the SoundPoint IP 670 Desktop Phone 4 - 2 For example, the followi ng figure shows an active call with Greg Slowski on line 6721. The following figure shows an incoming call from 1-800-7 65-9266 on the same line. T o answer an incoming call when c onfigured for multiple call appearances: >> Do one of the following: — Press or ...
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Using the Advanced Featu res of Y our Phone 4 - 3 Your phone can display two call appearances at one time. If more than two calls are taking place on the same line , a counter displays on the display. Use the down arrow to access additional calls, or “appearances”. To place an additional call on the same line, place the active call on hold, and ...
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User Guide for the SoundPoint IP 670 Desktop Phone 4 - 4 T o send a text message: 1. Do one of the following: — Press . Select Instant Messages . — Press . Select Features > Messages > Instant Messages . 2. (Optional.) If multiple lines are configured on your phone, use and to select the line to retrieve messages from. 3. Press the New so ...
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Using the Advanced Featu res of Y our Phone 4 - 5 Using Buddy Lists A buddy list is a list of users/device s whose status or “presence” you can monitor. Users update their presence se tting (for example, “Be right back”, “Busy”, or “Out to lunch”), and you ca n view their status in real-time from your phone. Your phone can “watch? ...
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User Guide for the SoundPoint IP 670 Desktop Phone 4 - 6 Managing Buddies T o add or delete a contact from your buddy list: 1. Press . 2. Select Contact Dire ctory . 3. Use and to highlight the contact. You can also use the * key to pag e up and the # key to page dow n. 4. Press the Edit soft key. 5. Scroll to the Watch Buddy field. 6. Use and to e ...
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Using the Advanced Featu res of Y our Phone 4 - 7 8. Press to return to the idle display. Integrating With Microsoft Live Communications Ser ver 2005 Your system administrator can configur e your phone to work with Microsoft Live Communications Server 2005 an d communicate with others using Microsoft Office Communicator and Windows Messenger. From ...
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User Guide for the SoundPoint IP 670 Desktop Phone 4 - 8 6. Use and to enable or disable the Access fiel d. When Access is enabled, you allow the contact to see your presence. When Access is disabled, you prevent the contact from seeing your presence. The default for Access is Disabled. 7. Press to return to the idle display. For more information o ...
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Using the Advanced Featu res of Y our Phone 4 - 9 • When there are no connected calls on your phone • When you place a new call (to transfe r or to conference) • When the phone prompts you to answer an inc oming call If you put an active ca ll on hold, recording pauses. Recording c ontinues if the called party puts you on hold. Recording stop ...
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User Guide for the SoundPoint IP 670 Desktop Phone 4 - 10 If you remove the USB flash drive duri ng recording, recording stops and the message “USB device removed unsafe ly. Recording cancelled.” appe ars. This section includes information on: • Recording Calls • Recording Conferences • Pausing and Resuming Record ing To playback recorded ...
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Using the Advanced Featu res of Y our Phone 4 - 11 2. Press the Record soft ke y. 3. To start recording, press the Start soft key. “*R*” appears on the graphic display while the phone records. If you press the Back soft key, you can access the top-le vel soft keys ( for example, Hold , En dCall , Trnsf er , and Confrnc ). You must naviga te bac ...
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User Guide for the SoundPoint IP 670 Desktop Phone 4 - 12 Pausing and Resuming Recording You can pause recording by pressing the Pause soft key. When you press the Resume soft key, record ing continues with the same .wav file. T o pause a recording: >> Press the Pause soft key. “*P*” appears when you pause recording. T o resume a recordin ...
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Using the Advanced Featu res of Y our Phone 4 - 13 Playing Back a Recorded Call If the Call Recording and Playback feat ure is available, and a removable USB flash drive is plug ged into the USB port of your SoundPoint IP 670, you can play back calls that yo u recorded on your phone. You can browse the recorded files, stored as .wav file s on the U ...
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User Guide for the SoundPoint IP 670 Desktop Phone 4 - 14 This section includes information on: • Browsing Recorded Calls • Playing Back Recorded Calls • Answering a Call While Pla ying Back Recorded Calls Browsing Recorded Calls T o browse the recorded files: 1. Press . 2. Select Features > USB Device... > Browse Recordings... You can ...
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Using the Advanced Featu res of Y our Phone 4 - 15 3. Select the file that you want to play back using and , and then press the Open soft key. The filename you selected appears on the graphic display. The length of the file (in hours, minutes, and seconds) and the size of the file also appear. 4. Press the Play soft key. “Playing” appears on th ...
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User Guide for the SoundPoint IP 670 Desktop Phone 4 - 16 6. Press to return to the idle display. Answering a Call While Play ing Back Recorded Calls You are playing back a file and an incomi n g c a ll a r r i ve s . P la y b a ck p a u s es a n d the phone rings. T o answer a call using the speakerphone: >> Do one of the following: — Pres ...
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Using the Advanced Featu res of Y our Phone 4 - 17 When the call ends, the idle display appears. If you decide to reject th e incoming call, press the Resume soft key , and playback will resu me. For more information, refer to Playing Back Recorded Calls on page 4-1 4 . Restar ting Y our Phone Periodically, you may need to restart your phone so you ...
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User Guide for the SoundPoint IP 670 Desktop Phone 4 - 18 ...
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5 - 1 5 Using the SoundPoint IP Color Expansion Module This chapter provides basic installation and operati ng instructions and information for obtaining the best performance with the SoundPoint IP Color Expansion Module. The SoundPoint IP ColorExpansion Module enhances the user interface of the SoundPoint IP 670 desktop phone with a high-resolutio ...
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User Guide for the SoundPoint IP 670 Desktop Phone 5 - 2 If you require additional information or assistance with the SoundPoint IP ColorExpansion Module, contact your sy stem administrator. Par ts List The following components are included in your SoundPoint IP Color Expansion Module package: • Polycom SoundPoint IP Color Expansion Module • Ba ...
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Using the SoundPoint IP Color Expansion Module 5 - 3 Connecting the SoundPoint IP Color Expansion Module This section describes how to attach the SoundPoint IP Color Expansion Module to your phone. You can attach up to three SoundPoint IP Color Expansion Modules. T o connect a SoundPoint IP C olor Expansion Module to your phone: 1. Remove the rubbe ...
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User Guide for the SoundPoint IP 670 Desktop Phone 5 - 4 Features of the SoundPoint IP Color Expansion Module The features of the SoundPoint IP Color Expansion Module are: 5 1 4 2 32 Item Description 1 Power Contact Not visible when you connect the SoundPoint IP Color Expansion Module to the p hone. Power automatically tra nsfers from the ho st pho ...
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Using the SoundPoint IP Color Expansion Module 5 - 5 Adjusting the Display Contrast To adjust the display contrast on a SoundPoint IP ColorExpansion Module, refer to Changing the Display Contrast on page 2-3 . Adjusting the Backlight To adjust the backlight on a SoundPoint IP Color Expansion Module, refer to Changing the Backlight Inten sity on pag ...
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User Guide for the SoundPoint IP 670 Desktop Phone 5 - 6 T o place a call using a SoundPoint IP Color Expansion Module Line Key: >> Press the assigned directly opposite the number on the graphic display. For more information on placing a call, refer to Placing Calls on page 3-2 . Answering Calls When you connect a SoundPoint IP Co lor Expansi ...
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Using the SoundPoint IP Color Expansion Module 5 - 7 For example, in the figure below, press the fourth Line Key to dial home. T o assign a new speed dia l key: 1. Press and hold an unassigned . A new empty entry in the contact di rectory is automa tically opened allowing contact information to be added. 2. Press the More soft key. 3. Press the Add ...
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User Guide for the SoundPoint IP 670 Desktop Phone 5 - 8 7. Press the Save or Cancel soft keys to accept or cancel changes. 8. Press to return to the idle display. For more information on assigning speed dial keys, re fer to Assi gning Speed Dial Keys on page 3-2 3 . Using the Busy Lamp Field The busy lamp field (BLF) feature allo ws you to monitor ...
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6 - 1 6 T roubleshooting Y our Phone This chapter contains general troubles hooting information to help you solve any problems you might encounte r when you use y our SoundPoint IP 670 phone. The tables in this chapter list possible trouble symptoms, the likely causes of these problems, and the re commended corrective actions to take. • Power and ...
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User Guide for the SoundPoint IP 670 Desktop Phone 6 - 2 Power and Star tup Symptom Problem Corrective Action There are power issues. The SoundPoint IP 670 phone has no power . Do one of the following: • V erify that no lights appear on the phone when it is powered up. • Check if the phone is properly plugged into a functional AC outlet. • Ma ...
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T roubleshooting Y our Phone 6 - 3 Controls Symptom Problem Corrective Action The dial pad does not work. The dial pad on the SoundPoint IP 670 phone does not respo nd. Do one of the following: • Check for a response from other feature keys or from the dial pad. • Place a call to the pho ne from a known working telephone. Che ck for display upd ...
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User Guide for the SoundPoint IP 670 Desktop Phone 6 - 4 Access to Screens and Systems Symptom Problem Corrective Action There is no response when you press a feature key . The SoundPoint IP 670 phone is not in an active state. Do one of the following: • Press the keys more slowly . • Check with your system administrator to see if the key has b ...
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T roubleshooting Y our Phone 6 - 5 Calling Symptom Problem Corrective Action There is no dial tone. Power is not correctly applied to the SoundPoint IP 670 phone. Do one of the following: • Check that the screen is illuminated. • Make sure the LAN cable is inserted properly at the back of the phone (try unplugging and re-inse r ti ng the cable) ...
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User Guide for the SoundPoint IP 670 Desktop Phone 6 - 6 Y ou turned of f the ring er . Do one of the following: • During an incoming call, lift the handset, press the Speakerphone key , or press the Headset key to obtain a dial tone. • Press the ringing Line Key or the Answer soft key to answer the call. “Service Unavailable” appears on th ...
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T roubleshooting Y our Phone 6 - 7 Displays Symptom Problem Corrective Action There is no display . The display is incorrect. The display has bad contrast. Power is not correctly applied to the SoundPoint IP 670 phone. Do one of the following: • Check that the screen is illuminated. • Make sure the LAN cable is inserted properly at the back of ...
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User Guide for the SoundPoint IP 670 Desktop Phone 6 - 8 Audio Productivity Suite Symptom Problem Corrective Action There is no audio on the headset. The connections are not co rrect. Do one of the following: • Ensure the headset is plugged into the jack marked Headset at the rear of the phone. • Ensure the headset amplifier (if present) is tur ...
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T roubleshooting Y our Phone 6 - 9 T esting Phone Hardware Your system administrator may as k you to access a diagnostics menu on your phone to test your phone hardware. Fr om the diagnostics menu, you can test your phone’s microphones, speaker, hand set, thir d-party headset (if present), keypad mappings, and LCD display. See y our system admini ...
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User Guide for the SoundPoint IP 670 Desktop Phone 6 - 10 ...
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Safety Notices - 1 Regulator y Notices Service Agreements Please contact your Polycom Authorized Resell er fo r in formation about service agreements appl icable to your product. Governing Law This Limited Warranty and Limitation of Liability shall be govern ed by the laws of the Sta t e of California, U.S.A., and by the laws of the United States, ...
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User Guide for the SoundPoint IP 670 Desktop Phone Safety Notices - 2 Polycom Limited W arranty and Limitation Liability LIMITED W ARRANTY . Polycom warrants to the end user (“Custo mer”) that this product is ex pected to be free from defects in workmanship and materials, under normal use and service, for on e ye ar fro m th e da t e of purchas ...
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Safety Notices Safety Notices - 3 Safety and Compliance Part 15 FCC Rules This device is compliant with Part 15 of the FCC Rule s. Operatio n is subject to the follo wing two conditions: 1. This device may not cause h armful interference, and 2. This device must accept any interferences received, inclu ding interference that may cau se unde sired o ...
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User Guide for the SoundPoint IP 670 Desktop Phone Safety Notices - 4 Safety and Compli ance (continued) CE and VCCI Mark This SoundPoint IP 670 SIP is marked with the CE ma rk. This mark indicates compliance with EC Directives 2006/95/EC and 2004/1 08/EC. A full copy of the Declaration of Conformity can be obtained from Polycom Ltd., 270 Bath Road ...
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Safety Notices Safety Notices - 5 New Zealand Telep ermit Polycom SoundPoint IP670 VoIP Telephone PTC 220/08/0 63 PTC General Warning 1. The grant of a T elepermit for any item of terminal equipm ent indicates only tha t T elecom h as accepted that the item complies with minimum conditio ns for connection to its network. It indicates no endorsement ...
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User Guide for the SoundPoint IP 670 Desktop Phone Safety Notices - 6 ...
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Index – 1 Index Symbols # key, page down shortcut 1–14 * key, page up shortcut 1–14 A AC power 1–4 answering calls 3–4 , 3–5 , 5–6 assembling your phone 1–3 assigning speed dial keys 3–23 , 5–6 attended trans fer 3–17 B backlight intensity 2–4 base, attaching 1–6 blind transfer 3–17 block buddies 4–6 buddy lists 4–5 ...
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User Guide for the SoundPoint IP 670 Desktop Phone Index – 2 H handset answering a call 3–5 connecting 1–5 illustra tion 1–2 placing a call 3–3 hands-free mode answering a call 3–5 disabled 3–3 placing a call 3–3 headset answering a call 3–6 connecting 1–5 electronic hookswitch 2–7 memory mode 2–6 placing a call 3–4 headse ...
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Index Index – 3 troubleshooting 6–1 USB device 1–15 using multiple li nes 2–24 voice mail 3–25 placed call lists 2–12 placing calls 3–2 , 5–5 playing back calls answering a call 4–16 browsing files 4–14 how to start 4–15 how to stop 4–15 introducti on 4–13 pausing 4–15 resuming 4–15 when you can 4–13 where you can 4? ...
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User Guide for the SoundPoint IP 670 Desktop Phone Index – 4 ...
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End-User License Agreement for Polycom ® Software This End-User License Agreement (“Agreement”) is a legal agreement between you (either an individual or a single entity) and Polycom, B.V for the Polycom Software Product licensed by Polycom B.V in Europe, the Middle East, Africa, and Asia Pa cific or Polycom, Inc., for the Polycom Software Pro ...
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2.6 Copyright. All title and copyrights in and to th e Softwa re Product (including, but not limited to, any images, photographs, animations, vide o, audio, music, text, and “applets” incorporated into the Software Product), the accompanying pri nted material s, and any copies of the Software Product are owned by Polycom or its suppliers. The S ...
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refund the purchase pri ce paid by you for any d efect ive software product which is returned to Polycom wit h a cop y of yo ur r ece ip t, o r to rep la ce a ny d ef e ctive media with software wh ich substantially conforms to applicable Polycom published specificat ions. Any replacement Software Product will be warranted for the remainder of the ...
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not located in, under the control of, or a national or resi dent of any such country or on any such list. If you obtained this Software Product outside of the United St ates, you ar e also agreeing that you will not export or re-export it in violation of the laws of the country in which it was obtained. 10. MISCELLANEOUS. 10.1 Governing Law. This A ...
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