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Polycom VS4000 - page 1
Administrator’s Guide for ViewStation EX, ViewStation FX, and VS4000 Release 6.0 March 2004 Edition 3725-21650-001/A ...
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Polycom VS4000 - page 2
ii www .polycom.com/videodocumentation Trademark Information Polycom®, the Polycom logo design, ViewSta tion®, and Vort ex® are registered trademarks of Polycom , Inc. Global Manageme nt System ™ , Siren ™ 14, Power Cam ™ , Pro-Motion ™ , and Visual Concert ™ are tradem arks of Polycom, Inc. in t he United States a nd various other cou ...
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Polycom VS4000 - page 3
© Polycom, Inc. iii Contents Chapter 1 - Introducing the ViewStation EX, ViewStatio n FX, and VS4000 Systems Key Features ............ ....................... ......................... ....................... ...................... ......... .............. ............ 1-2 Breakthrough Video Quality ............ ....................... ........... ...
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Polycom VS4000 - page 4
iv www .polycom.com/videodocumentation V.35/RS-449/RS-530 Network Interface Module ......... ...................... ......................... ..... 2-15 Additional Microphone Pod .... ...................... .......................... ...................... ......................... .. ... 2 -16 Visual Concert FX ...................... ............. ...
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Polycom VS4000 - page 5
© Polycom, Inc. v Configuring Data Conference s and Streaming Calls .... ...... ....................... ......................... ............. 4-13 Configuring Data Conferences ................... ....................... ......................... ....................... ........ .. 4-13 Configuring and Starting Streaming Calls ................... ...
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Polycom VS4000 - page 6
vi www .polycom.com/videodocumentation How to Contact Technical Support .............. ...................... .......................... ...................... .......... ...... 7-25 By Telephone ...................... ...................... .......................... ...................... ...................... ........ 7-25 By Internet ......... ...
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Polycom VS4000 - page 7
© Polycom, Inc. vii About this Guide The Administrator ’ s Guide fo r V iewStation EX, V iewStation FX, and VS4000 is for administrators who need to: • Learn about and set up the system hardwar e • Configure the sys tem for use in your network environment • Customize the behavior and appear ance of the system for easy and efficient use • ...
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Polycom VS4000 - page 8
Administrator’ s Guide for ViewStation EX, ViewStation FX, and VS4000 viii www .polycom.com/videodocumentation ...
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Polycom VS4000 - page 9
© Polycom, Inc. 1-1 1 Introducing the V iewStation EX, V iewStation FX, and VS4000 Systems Y our Polycom video confer encing system is a state-of-the-art visual collaboration tool. W ith crisp, clean vide o and crystal-clear sound, your system provides natural videoconfer encing interaction through the most advanced video communications technology ...
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Polycom VS4000 - page 10
Administrator’ s Guide for ViewStation EX, ViewStation FX, and VS4000 1-2 www .polycom.com/videodocumentation K ey Features Br eakthrough V ideo Quality ❑ Best for low bandwidth calls — The newly-supported H.264 standard provides tw ice the video quality of H.263 in calls that use lower line rates. ❑ Best for hig h bandwid th calls — Poly ...
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Polycom VS4000 - page 11
Chapter 1 - Introducing the ViewStation EX, ViewStation FX, and VS4000 Systems © Polycom, Inc. 1-3 A dditional Secur ity Featur es ❑ Control remote access — The local administrator can specify which remote management interfaces can be used — F TP , T elnet, SN MP , or the V iewS tation web interface. The local administrator may choose not to ...
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Polycom VS4000 - page 12
Administrator’ s Guide for ViewStation EX, ViewStation FX, and VS4000 1-4 www .polycom.com/videodocumentation ❑ High resolution data co llaboration — Y ou can use the optional V i sual Concert FX to share content fr om your computer at up to 1280 x 1024 resolution, while your system continues to send live video f rom your site. ❑ Call strea ...
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Polycom VS4000 - page 13
Chapter 1 - Introducing the ViewStation EX, ViewStation FX, and VS4000 Systems © Polycom, Inc. 1-5 ❑ POTS connectivi ty — The V iewStation EX, V iewStation FX, and VS4000 systems can be connected to analog telephone networks. ❑ Mixed multipoint calling — V iewStation EX, V iewStation FX, and VS4000 systems can place multipoint calls that i ...
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Polycom VS4000 - page 14
Administrator’ s Guide for ViewStation EX, ViewStation FX, and VS4000 1-6 www .polycom.com/videodocumentation Standard S ystem Components This section describe s the standard comp onents that come with V iewStation EX, V iewStation FX, and VS4000 systems . The models differ somewhat in their standard components, as noted in the descriptions of th ...
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Polycom VS4000 - page 15
Chapter 1 - Introducing the ViewStation EX, ViewStation FX, and VS4000 Systems © Polycom, Inc. 1-7 Main Camer a The V i ewStation EX and V iewStation FX come with an integrated main camera. Polycom recommends the Polycom PowerCam ™ as the main camera for the VS4000 because the system uses a single connector for camera power and video, camera con ...
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Polycom VS4000 - page 16
Administrator’ s Guide for ViewStation EX, ViewStation FX, and VS4000 1-8 www .polycom.com/videodocumentation Har dwar e Kit The hardwar e kit that comes with the system includes: Cables The following cables come with either the V iewStation EX, V iewStation FX, or VS4000 system. For more information about which cables ar e standard and optional ...
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Polycom VS4000 - page 17
Chapter 1 - Introducing the ViewStation EX, ViewStation FX, and VS4000 Systems © Polycom, Inc. 1-9 Microphone pod cables ViewStation EX, ViewStation FX , VS4000 Cables with brown RJ-11 connectors that connect to microphone pods. T elephon e cable ViewStation EX, ViewStation FX , VS4000 Pink cable that connects to the PO TS line (i n approved count ...
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Polycom VS4000 - page 18
Administrator’ s Guide for ViewStation EX, ViewStation FX, and VS4000 1-10 www .polycom.com/videodocumentation Documentation In addition to the documentation CD, you r eceived the following har dcopy documents with your system: ❑ Read Me First , which lists where to get the Release Notes, video-test call numbers, and product support information ...
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Polycom VS4000 - page 19
Chapter 1 - Introducing the ViewStation EX, ViewStation FX, and VS4000 Systems © Polycom, Inc. 1-11 Optional S ystem Components This section describes the components that you can pur chase as an option with a V iewStation EX, V iewStation FX, or VS4000 system. Netw or k Interf ace Modules These network interface modules ar e available for the V ie ...
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Polycom VS4000 - page 20
Administrator’ s Guide for ViewStation EX, ViewStation FX, and VS4000 1-12 www .polycom.com/videodocumentation V isual Concert FX The V isual Concert FX lets you share content fr om your computer during calls and, if you need to make a presentation, it also lets you connect a pr ojector or a VGA monitor . Y ou can use the V isual Concert FX with ...
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Polycom VS4000 - page 21
Chapter 1 - Introducing the ViewStation EX, ViewStation FX, and VS4000 Systems © Polycom, Inc. 1-13 A dditional Monitor Y ou can get mor e flexibility in how you view calls by c onnecting an additional monitor , such as a VGA monitor , to your system. For example, an additional monitor allows you to view the person you call at the same time as you ...
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Polycom VS4000 - page 22
Administrator’ s Guide for ViewStation EX, ViewStation FX, and VS4000 1-14 www .polycom.com/videodocumentation Other Optional Components Y ou can add several other optional components to your system, such as those listed below . For more information, see your Polycom distributor . ❑ T ouch panel — Allows you to operate th e system with a touc ...
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Polycom VS4000 - page 23
© Polycom, Inc. 2-1 2 Setting Up Y our System Hardware This chapter describe s how to set up your system with the requir ed components and optional equipment. It also includes checklists to help you pr epare the site, including network connectivi ty , r equired network har dware, and room assessment. If you need additional installat ion inform ati ...
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Polycom VS4000 - page 24
Administrator’ s Guide for ViewStation EX, ViewStation FX, and VS4000 2-2 www .polycom.com/videodocumentation S t a n da r d Sys t em Se t- up This section describes how to connect the components that ar e required for the basic system set-up. Procedur es for connecting additional equipment ar e in the next section, Optional Equipment Set-up on p ...
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Polycom VS4000 - page 25
Chapter 2 - Setting Up Y our System Hardware © Polycom, Inc. 2-3 Main Camer a The V i ewStation EX and V iewStation FX come with an integrated main camera, which is designed with a wide-ang le lens. Some older models of the ViewSt ation EX and ViewStation FX use a detachable wide-angle conv ersion l ens. The detachable wide-angle lens cannot be us ...
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Polycom VS4000 - page 26
Administrator’ s Guide for ViewStation EX, ViewStation FX, and VS4000 2-4 www .polycom.com/videodocumentation T o connect a P olycom P o werCam to the VS4000: T o connect other types of main camer a to the or iginal VS400 0: 1. Connect an S-video cable to the camera ’s S-video connector and the Camera 1 connector on the system. 2. Connect a cam ...
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Polycom VS4000 - page 27
Chapter 2 - Setting Up Y our System Hardware © Polycom, Inc. 2-5 Main Monit or Y o u w i l l n e e d t o c o n n e c t a t e l e v i s i o n m o n i t o r t o th e s y s t e m . T h i s m a y b e a n N T S C or P AL monitor , depending on your system. T o connect a monit or to a Vie wStation EX or ViewStation FX syst em: >> Connect the monit ...
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Polycom VS4000 - page 28
Administrator’ s Guide for ViewStation EX, ViewStation FX, and VS4000 2-6 www .polycom.com/videodocumentation T o connect a monit or to a VS400 0 syste m : Original VS4000: Enhanced VS4000: 1. Connect the S-video/au dio/composite video cable to the system’ s Monitor 1 S-Video or composite video connector and to the monitor’ s video inpu t. 2. ...
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Polycom VS4000 - page 29
Chapter 2 - Setting Up Y our System Hardware © Polycom, Inc. 2-7 Micr ophone For best audio, pl ace the microphone pod: ❑ on a flat surface (table, wall, or ceiling) away from obstructions, so the sound will be dire cted into the microphone elements pr operly , ❑ at least 3 ft (0.9 m) from the system, to prevent audio feedback ❑ centered in ...
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Polycom VS4000 - page 30
Administrator’ s Guide for ViewStation EX, ViewStation FX, and VS4000 2-8 www .polycom.com/videodocumentation Po w e r S u p p l y The V iewStation EX and V iewStation FX set-top systems have an external power supply . T o connect the po wer supply 1. Connect the power supply to the power connector on the back of the system. 2. Connect the power ...
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Polycom VS4000 - page 31
Chapter 2 - Setting Up Y our System Hardware © Polycom, Inc. 2-9 Remot e Control The remote contr ol uses three AAA batterie s, which are included in the hardware kit. T o install batt eries in the r emote contr ol: 1. Remove the battery cover from the back of the remote control. 2. Refer to the diagram inside the r emote co ntrol, and install the ...
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Polycom VS4000 - page 32
Administrator’ s Guide for ViewStation EX, ViewStation FX, and VS4000 2-10 www .polycom.com/videodocumentation Optional Equipment S et-up This section describes how to connect op tional components to theV iewStation EX, V iewStation FX, or VS4000 system . Netw or k Interf ace Modules This section gives procedur es for installing the following net ...
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Polycom VS4000 - page 33
Chapter 2 - Setting Up Y our System Hardware © Polycom, Inc. 2-11 ISDN Networ k Hardw are Chec klist Depending on your network type, you will need the following har dware: Quad BRI Networ k Interf ace Module The Quad BRI network interface module allows you to make ISDN calls using up to four BRI lines. In addition to the Quad BRI network in terfac ...
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Polycom VS4000 - page 34
Administrator’ s Guide for ViewStation EX, ViewStation FX, and VS4000 2-12 www .polycom.com/videodocumentation T o install a Quad BRI ne twor k interf ace module: 1. Make sure your system is powe red of f. 2. Connect the system side of the Quad BRI network interface modu le to the system using the network interface cable that is color-coded light ...
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Polycom VS4000 - page 35
Chapter 2 - Setting Up Y our System Hardware © Polycom, Inc. 2-13 PRI Networ k Interf ace Module The PRI network interface mod ule allows you to make ISDN call s using a PRI line. Y ou may need one of these items in additi on to the PRI network interf ace module and the items pr ovided with it: ❑ External Chann el Service Unit (CSU) — If you c ...
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Polycom VS4000 - page 36
Administrator’ s Guide for ViewStation EX, ViewStation FX, and VS4000 2-14 www .polycom.com/videodocumentation T o install the PRI networ k interf ace module: 1. Ensur e that the system is powered off. 2. Connect peripheral side of th e PRI ne twork interface module to the s ystem using the network interface cable that is color -coded light blue ...
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Polycom VS4000 - page 37
Chapter 2 - Setting Up Y our System Hardware © Polycom, Inc. 2-15 V .35/RS-449/R S-530 Networ k Interf ace Module The V .35/R S-449/RS-530 network interface module allows you to connect the system to thir d-party communication eq uipment such as encryption devices. Y ou will need to pr ov ide appropriate cables to connect the V .35/RS-449/RS -530 ...
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Polycom VS4000 - page 38
Administrator’ s Guide for ViewStation EX, ViewStation FX, and VS4000 2-16 www .polycom.com/videodocumentation • If you have only one cable, connect it to p ort 1 of the network interface module and to the lowest-numbered port of th e data communications equipment. • If the data communications equipm en t does not use dialing, do not connect ...
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Polycom VS4000 - page 39
Chapter 2 - Setting Up Y our System Hardware © Polycom, Inc. 2-17 T o connect a Visual Concer t FX: 1. Make sure the system is powered of f. 2. Referring to the V isual Concert FX QuickStart , connect the single end of the system cable to the system conne ctor on the V isual Concert FX. 3. Connect the system cable’s LAN connector to the s ystem? ...
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Polycom VS4000 - page 40
Administrator’ s Guide for ViewStation EX, ViewStation FX, and VS4000 2-18 www .polycom.com/videodocumentation Document Camer a or Other A dditional Camera Besides the main camera for your system , you can connect a document camera as well as an additional pan/tilt/zoom (P TZ) camera to the V iewStation FX or VS4000; you can connect only a statio ...
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Polycom VS4000 - page 41
Chapter 2 - Setting Up Y our System Hardware © Polycom, Inc. 2-19 T o connect an additional P owerCam: Be sure to remove the packaging collar from around the camera before powering on the system. T o a ViewStation FX system: T o a VS40 00 system: 1. Connect the break-out cable to the Po w e r Ca m. 2. Connect the 7-pin connector end of th e Y -sha ...
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Polycom VS4000 - page 42
Administrator’ s Guide for ViewStation EX, ViewStation FX, and VS4000 2-20 www .polycom.com/videodocumentation T o connect an additional PTZ camer a other than P ow erCam: For more information about how to connect an additional camera, r efer to the setup sheet that came with y our system. T o a ViewStation FX system: T o a VS40 00 system: 1. Con ...
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Polycom VS4000 - page 43
Chapter 2 - Setting Up Y our System Hardware © Polycom, Inc. 2-21 A dditional Monitor Y ou can connect an additional television monitor to your system for another view of call participants or other video, an d you can connect a VGA monitor for viewing material fr om a compu ter , such as high-res olution presentations. P olycom recommends using te ...
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Polycom VS4000 - page 44
Administrator’ s Guide for ViewStation EX, ViewStation FX, and VS4000 2-22 www .polycom.com/videodocumentation T o connect a V GA monitor to a Vie wStation EX, ViewStation FX, or VS400 0: >> Connect a VGA cable from the monitor to t he system’s XVGA monitor output. If the system is a V iewStation F X, you may wish t o use the VGA ad apter ...
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Polycom VS4000 - page 45
Chapter 2 - Setting Up Y our System Hardware © Polycom, Inc. 2-23 Pr ojector Y ou can connect a projector inst ead of a VGA monitor to display presentation materials from a computer . T o connect a pr ojector: >> Connect a VGA cable from the projector to the system’s XVGA monitor output. If the system is a V iewStation FX, you may wish to ...
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Polycom VS4000 - page 46
Administrator’ s Guide for ViewStation EX, ViewStation FX, and VS4000 2-24 www .polycom.com/videodocumentation T o connect a V CR t o pla y: 1. Connect the yellow , red, and white VCR audio and video line out cables to the VCR inputs on the rear panel of the system. 2. Refer to the manufacturer ’ s inst r uctions for configuring the VCR. T o co ...
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Polycom VS4000 - page 47
Chapter 2 - Setting Up Y our System Hardware © Polycom, Inc. 2-25 Other Optional Components Y ou can add several other optional components to your system, such as those listed below . For more information, see your Polycom distributor . ❑ T ouch panel — Allows you to operate th e system with a touch panel rather than the remote contr ol. ❑ V ...
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Polycom VS4000 - page 48
Administrator’ s Guide for ViewStation EX, ViewStation FX, and VS4000 2-26 www .polycom.com/videodocumentation ...
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Polycom VS4000 - page 49
© Polycom, Inc. 3-1 3 Configuring Network Use This chapter lists th e information you need to get your network r eady for videoconfer encing. Once you’ve gathered that inf ormation, you can begin configuring the system’s network options. Details on how to perform this configuration are also included in this chapter . When you power on your sys ...
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Polycom VS4000 - page 50
Administrator’ s Guide for ViewStation EX, ViewStation FX, and VS4000 3-2 www .polycom.com/videodocumentation Get ting the Network R eady Before you begin configuring the network options, you must make sur e your network is ready for videoconferencing. T o begin, r efer to the Preparing Y our Network for Collaboration document, available at www.p ...
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Polycom VS4000 - page 51
Chapter 3 - Configuring Network Use © Polycom, Inc. 3-3 Using the S etup Wizard When you power on your system for the first time, the setup wizar d detects the system’s IP and ISDN connections and leads you through the minimum configuration steps r equired to place a call. If you need more information about these steps, r efer to the correspo nd ...
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Polycom VS4000 - page 52
Administrator’ s Guide for ViewStation EX, ViewStation FX, and VS4000 3-4 www .polycom.com/videodocumentation Configuring V ideo Call P references T o configur e video call pr ef erences: 1. Go to System Info > Admin Setu p > Video Network > Call Prefer ences . 2. Configure these settings: 3. If you enabled both ISDN and IP calling , sel ...
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Polycom VS4000 - page 53
Chapter 3 - Configuring Network Use © Polycom, Inc. 3-5 Configuring IP Calling Configur ing LAN Suppor t If your system is part of a LAN, use this section to configur e the system to work with the LAN. T o configur e LAN suppor t: 1. Go to System Info > Admin Setu p > LAN/H.323 > LAN/Intranet > LAN & Intranet. 2. Configure these se ...
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Polycom VS4000 - page 54
Administrator’ s Guide for ViewStation EX, ViewStation FX, and VS4000 3-6 www .polycom.com/videodocumentation T o configur e Adv anced LAN proper ties: 1. Go to System Info > Admin Setup > LAN/ H.323 > LAN/Intranet > Advanced LAN Sett ings. 2. Configure these settings: IP Address Displays the IP address currently assigned to the syste ...
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Polycom VS4000 - page 55
Chapter 3 - Configuring Network Use © Polycom, Inc. 3-7 Configur ing the Syst em for Use with a Fir ew all or NA T A firewall pr otects an organization’s ne twork by contr olling data traffic from outside the network. Unless your firewall i s designed to work with H.323 videoconferencing equipment, you must configure the system and the fir ewall ...
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Polycom VS4000 - page 56
Administrator’ s Guide for ViewStation EX, ViewStation FX, and VS4000 3-8 www .polycom.com/videodocumentation Configure the s ystem for specific products as follows: Systems deploy ed outside a firewa ll are potentially vul nerable to unauthorized access. Visit the P olycom Secu rity Center at www.polycom.com for timely security in formation. Y o ...
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Polycom VS4000 - page 57
Chapter 3 - Configuring Network Use © Polycom, Inc. 3-9 Specifying H.323 Set tings If your network us es a gatekeeper , t he sy stem can a utomatically register its H.323 name and extension. This allows others to call the system by entering the H.323 name or extension instead of the IP address. T o specif y H.323 Settings: 1. Go to System Info > ...
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Polycom VS4000 - page 58
Administrator’ s Guide for ViewStation EX, ViewStation FX, and VS4000 3-10 www .polycom.com/videodocumentation Configur ing Dialing Speeds Setting up dialing speeds lets you define the speeds users can choose when they make calls or add Directory entries. T o configur e the dialing sp eeds av ailable t o users: 1. Go to System Info > Admin Set ...
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Polycom VS4000 - page 59
Chapter 3 - Configuring Network Use © Polycom, Inc. 3-11 Configur ing the Syst em to Use a Gat ew ay A gateway performs protocol conversion between IP and ISDN networks, so that users on differ ent networks can call one anot he r . I f t h e s y s t e m i s c o n fi g u r e d to u se a gateway , you must also configure it to use a gatekeeper . T o ...
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Polycom VS4000 - page 60
Administrator’ s Guide for ViewStation EX, ViewStation FX, and VS4000 3-12 www .polycom.com/videodocumentation 3. Select Next and enter a prefix or suf fix for each bandwidth you want to allow for gateway calls. Be sure to configure the gatew ay to use the same prefixes and suffixes you d efine f or the system. Specifying Quality of Service Set t ...
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Polycom VS4000 - page 61
Chapter 3 - Configuring Network Use © Polycom, Inc. 3-13 Configuring ISDN Suppor t Y ou can add one optional network interface module to the system. This lets you extend the functionality of the system so that you can: ❑ Make ISDN call s over a PRI/T1 netw ork (in North America) or PRI/E1 (outside of North America ). ❑ Make ISDN call s over a ...
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Polycom VS4000 - page 62
Administrator’ s Guide for ViewStation EX, ViewStation FX, and VS4000 3-14 www .polycom.com/videodocumentation T o configur e Inverse Multiplexer (IMUX) set tings: 1. Go to System Info > Admin Setu p > Video Network > IMUX . 2. Choose each icon and configur e the settings on the corr esponding screens: Choose... Then do this... Numbers 1 ...
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Polycom VS4000 - page 63
Chapter 3 - Configuring Network Use © Polycom, Inc. 3-15 Configur ing the Quad BRI Netw or k Interf ace T o configur e the ISDN Netwo rk settings: 1. Go to System Info > Admin Setu p > Video Network > ISDN Network . 2. Configure these settings: Configur ing the PRI Netw or k Interf ace T o use the PRI network interface, you must configure ...
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Polycom VS4000 - page 64
Administrator’ s Guide for ViewStation EX, ViewStation FX, and VS4000 3-16 www .polycom.com/videodocumentation T o set up PRI net wor k support: 1. Go to System Info > Admin Setup > Video Network > IMUX > PRI Network > PRI Setup. 2. Configure these settings: 3. Select Advanced PRI S e tup and configure these settings: Setting Descr ...
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Polycom VS4000 - page 65
Chapter 3 - Configuring Network Use © Polycom, Inc. 3-17 T o configur e the PRI ch annels: 1. Go to System Info > Admin Setup > Video Network > IMUX > PRI Network > PRI Status. 2. Select a channel to activate or deactivate it. Active channels are repr esented by a green icon, and inactive channels ar e repr esented by a gray icon. C ...
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Polycom VS4000 - page 66
Administrator’ s Guide for ViewStation EX, ViewStation FX, and VS4000 3-18 www .polycom.com/videodocumentation Configur ing the Ser ial V .35/R S-449/RS-530 Netw or k Interf ace T o use the serial ne twork interface for the system, you may need to configur e the following: ❑ V ideo network settings ❑ Network control sig nals ❑ Calling pr of ...
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Polycom VS4000 - page 67
Chapter 3 - Configuring Network Use © Polycom, Inc. 3-19 T o configur e ser ial interf ace control signals: The system can provide standard or inv er ted signal polarity . Refer to the documentation supplied with the device y ou ha v e connected to the V .35/RS-449 /RS-530 network interface module to deter mine whether you need to change signa l p ...
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Polycom VS4000 - page 68
Administrator’ s Guide for ViewStation EX, ViewStation FX, and VS4000 3-20 www .polycom.com/videodocumentation T o configur e Broadcast Mode settings: 1. Go to System Info > Admin Setu p > Video Network > Video Network and enable Broadcast Mode . 2. Select Broadcast Mode Setup and configur e these settings: In Broadcast Mode, the system ...
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Polycom VS4000 - page 69
Chapter 3 - Configuring Network Use © Polycom, Inc. 3-21 T o configur e crypto r esync: 1. Go to System Info > Admin Setu p > Security > Crypto Resync. 2. Configure these settings: Y ou ma y need to use cr ypto resync when you connect a cryptographic coder/decoder between the system and the network. This allows the syst em to signal the c ...
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Polycom VS4000 - page 70
Administrator’ s Guide for ViewStation EX, ViewStation FX, and VS4000 3-22 www .polycom.com/videodocumentation Configuring the Global Address Book If your or ganization uses the Polyco m Global Management System, you can configur e your system to use the Global Address Book . The Global Address Book provides a lis t of other systems that are re g ...
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Polycom VS4000 - page 71
Chapter 3 - Configuring Network Use © Polycom, Inc. 3-23 Set ting Global Addr ess Book Pr ef er ences The available display and dialing prefer ence s ar e determined by the call types and gatekeepers configur ed for this system. Depending on how your s ystem is configur ed, you may not see all of the settings described in this section. T o set the ...
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Polycom VS4000 - page 72
Administrator’ s Guide for ViewStation EX, ViewStation FX, and VS4000 3-24 www .polycom.com/videodocumentation 3. Select OneDial Pr eferences and configure thes e settings: P olycom OneDial™ simpli fies placing vi deoconferencing calls by negotiating bandwid ths, deter mining alter nate ro uting, and allowing conf erence on demand. Y our system ...
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Polycom VS4000 - page 73
Chapter 3 - Configuring Network Use © Polycom, Inc. 3-25 Set ting the Dialing Rules If your system is connected to your o r ganization’s private network and also to a public network, you may need to specif y the codes and pre fixes necessary for dialing other systems. If your system is connected only to a public network, you do not need to enter ...
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Polycom VS4000 - page 74
Administrator’ s Guide for ViewStation EX, ViewStation FX, and VS4000 3-26 www .polycom.com/videodocumentation 3. Go to System Info > Admin Setup > LAN/H.323 > Global Address > Dial ing Rules 2 : Public Netw o r k Access Allows y our system to use a public network f or making calls. Public Netw o r k Dialing Prefix Specifies the prefi ...
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Polycom VS4000 - page 75
Chapter 3 - Configuring Network Use © Polycom, Inc. 3-27 Placing a T est Call When you finish configuring the system, y ou may wish to place a call to test your setup. Y ou can find a list of worldwide numbers that you can use to test y our system at www.polycom.com/videotest . T o place a test call: 1. Select Video Call fr om the main screen. 2. ...
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Polycom VS4000 - page 76
Administrator’ s Guide for ViewStation EX, ViewStation FX, and VS4000 3-28 www .polycom.com/videodocumentation K eeping your Sof tware Cur rent If you have Internet access, you can use the web-based Softupdate application to upgrade the system software. If you do not have Internet access, your r eseller can supply you with the update d software o ...
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Polycom VS4000 - page 77
Chapter 3 - Configuring Network Use © Polycom, Inc. 3-29 Connect to the system F rom your organization’ s LAN V erify that the co mputer and the system are both connected to the LAN - for e xample, b y opening a command lin e on the computer to ping the system. Directly to a system on a LAN Conne ct a LAN cable from the computer’ s LAN por t t ...
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Polycom VS4000 - page 78
Administrator’ s Guide for ViewStation EX, ViewStation FX, and VS4000 3-30 www .polycom.com/videodocumentation Do not power off the system during the software upgrade process. If the upgrade is interrupted, the system may lose its system file s. If this happens , y ou will need to do the software upgrade again and r un the setup wizard to confi g ...
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Polycom VS4000 - page 79
© Polycom, Inc. 4-1 4 Designing the User Experience Every organization has us ers with differe n t needs. Y ou can customize the behavior of the system and build in various acce ss levels for your users, depending on how much or how little you want them to change system behaviors. When you set up the system for the first time, the system is config ...
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Polycom VS4000 - page 80
Administrator’ s Guide for ViewStation EX, ViewStation FX, and VS4000 4-2 www .polycom.com/videodocumentation Managing User Access to S et tings and Features Y ou can manage user access to settings and features by using passwords and by configuring the system to show only th ose options you want your users to see. Set ting the Ad min P asswor d Y ...
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Polycom VS4000 - page 81
Chapter 4 - Designing the User Experience © Polycom, Inc. 4-3 Scr eens that Requir e the Admin P asswor d for A ccess The following diagram shows top-leve l system screens for the V iewStation system. All screens within Admin Setup requir e the admi nistrator ’s password. Admin Setup Diagnostics General Video Video/Came Phone/Au Data Securit Use ...
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Polycom VS4000 - page 82
Administrator’ s Guide for ViewStation EX, ViewStation FX, and VS4000 4-4 www .polycom.com/videodocumentation Let ting Users Customiz e the W or kspace Y ou can allow users to change common user pr eferences by providing acces s to the User Setup screen. 1. Go to System Info > Admin Setu p > General Setup , then select . 2. Check the Allow ...
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Polycom VS4000 - page 83
Chapter 4 - Designing the User Experience © Polycom, Inc. 4-5 Limiting What Users Can Do With the S ystem Y ou can limit what you allow users to do with the system by configuring the following: ❑ Maximum time in call — Go to System Info > Admin Setup > General Setup and specify the maximum call length allowed. ❑ Allow Dialing — Y ou ...
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Polycom VS4000 - page 84
Administrator’ s Guide for ViewStation EX, ViewStation FX, and VS4000 4-6 www .polycom.com/videodocumentation Configur ing Camer a Settings The Cameras scr een lets you specify ca mera settings, as appropriate for the equipment you are using. T o configur e camera set tings: 1. Go to System Info > Admin Setup > Video/Cameras > Cameras . ...
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Polycom VS4000 - page 85
Chapter 4 - Designing the User Experience © Polycom, Inc. 4-7 Y ou can connect f our cameras to your VS 4000 system. Up to three cameras can us e S-video . T wo cameras can be set f or pan/tilt/zoom capabili ty . Configur ing TV Monit ors The system allows you to customize disp lays to suit your r oom and equipment configuration, including choosin ...
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Polycom VS4000 - page 86
Administrator’ s Guide for ViewStation EX, ViewStation FX, and VS4000 4-8 www .polycom.com/videodocumentation Configur ing the Cont ent Display Y ou can configur e the V iewStation system to display content on a TV monitor or a high-resolution display . T o configur e the conte nt display: 1. Go to System Info > Admin Setup > Vi deo/Cameras ...
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Polycom VS4000 - page 87
Chapter 4 - Designing the User Experience © Polycom, Inc. 4-9 T o configur e V GA Input Calibr ation: 1. Go to System Info > Admin Setup > Video/Cameras > VGA Input . 2. Configure these settings: This screen is only av ailable when the Visual Concer t FX unit is connected to the system. Setting Description Phase Lets you calibrate the V G ...
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Polycom VS4000 - page 88
Administrator’ s Guide for ViewStation EX, ViewStation FX, and VS4000 4-10 www .polycom.com/videodocumentation Configur ing a V CR t o Record Calls Y ou can connect a VCR or DVD to play r ecorded material during a call or to record your videoconfer ence. Y ou can also connec t two VCRs to play material and recor d the confer ence at the same time ...
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Polycom VS4000 - page 89
Chapter 4 - Designing the User Experience © Polycom, Inc. 4-11 Configur ing T elephone and A udio Set tings 1. Go to System Info > Admin Setup > Phone/Audio . 2. Configure these settings: Configur ing f or Use with a T ouch P anel Contro l 1. Go to System Info > Admin Setup > Software/Hardware > RS-232 . 2. Configure these settings: ...
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Polycom VS4000 - page 90
Administrator’ s Guide for ViewStation EX, ViewStation FX, and VS4000 4-12 www .polycom.com/videodocumentation Displa ying Closed Captions Y ou can provide r eal-time text transcriptions or language transl ations of the video conference by displaying closed captions on your system. When you pr ovide captions for a confer ence, the captioner uses ...
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Polycom VS4000 - page 91
Chapter 4 - Designing the User Experience © Polycom, Inc. 4-13 Configuring Data Conferences and Streaming Calls Configur ing Data Conf er ences V iewStation systems s upport data conferencing for: ❑ point-to-point ISDN calls, and ❑ multipoint calls using external H.320 bridges that support this feature. Y ou can configure your V iewStation sys ...
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Polycom VS4000 - page 92
Administrator’ s Guide for ViewStation EX, ViewStation FX, and VS4000 4-14 www .polycom.com/videodocumentation T o str eam a conf erence: 1. On the main screen, select Call T ype > Streaming Call . 2. Enter the passwor d users must enter to view the streamed cal l from a brows er . Give this passwor d to users wh o need to access the str eam. ...
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Polycom VS4000 - page 93
Chapter 4 - Designing the User Experience © Polycom, Inc. 4-15 T o str eam a conf erence using the w eb inter face: 1. On a PC, open a web browser . 2. In the browser addr ess line, enter the system’s IP address, for example, http://255.255.255.255 , to go to the system’s web interface. 3. Enter admin as the user name, and the admin passwor d, ...
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Polycom VS4000 - page 94
Administrator’ s Guide for ViewStation EX, ViewStation FX, and VS4000 4-16 www .polycom.com/videodocumentation Designing General S ystem Behavior s Y ou can configure the following general system behaviors to accommodate the needs of your or ganization. ❑ General Setup ❑ Multipoint Calling ❑ Call Answer Mode ❑ Passwords and Security Opti ...
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Polycom VS4000 - page 95
Chapter 4 - Designing the User Experience © Polycom, Inc. 4-17 3. Select and configure these settings: Allow Di a ling Specifies whether to allow users to place calls to destinati ons other than those listed in the Address Book. Displa y My IP or ISDN Information Specifies whether to displa y the system’ s IP address, ISDN number , or both on th ...
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Polycom VS4000 - page 96
Administrator’ s Guide for ViewStation EX, ViewStation FX, and VS4000 4-18 www .polycom.com/videodocumentation Configur ing Multipoint Calling Y ou can use the V iewStation systems to participate in multipoint confer ences. Multipoint conferences include multiple video sites (IP and ISDN) and can also include voice-only calls. During a multipoint ...
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Polycom VS4000 - page 97
Chapter 4 - Designing the User Experience © Polycom, Inc. 4-19 Including mor e than thr ee other sites in a cascade d call Y ou can include up to ten sites in a call if the sites you call have the internal MCU capability . The diagram below shows how to do this. T o place a casca ded call: 1. In the Addr ess Book, create and call a mult i-site en ...
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Polycom VS4000 - page 98
Administrator’ s Guide for ViewStation EX, ViewStation FX, and VS4000 4-20 www .polycom.com/videodocumentation Configur ing multipoint set tings Y ou can customize the way video is handled in multipoint calls to best support the types of calls your or ga nization is making. T o configur e multipoint video: 1. Go to System Info > Admin Setu p & ...
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Polycom VS4000 - page 99
Chapter 4 - Designing the User Experience © Polycom, Inc. 4-21 Configur ing with P athNav igator’ s Conf er ence on Demand f eatur e If your organization uses Polycom’s PathNavi gator , you can us e PathNavigator ’s Conference on De mand feature to place mu ltipoint calls wi th up to 10 sites, including the site that places the call . In ord ...
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Polycom VS4000 - page 100
Administrator’ s Guide for ViewStation EX, ViewStation FX, and VS4000 4-22 www .polycom.com/videodocumentation Configur ing AES Encryption Before you can make encrypted calls, you may be r equired to enter an A ES en cr y pt io n s o ft wa re reg is t ra ti on k ey . 1. Go to System Info > Admin Setup > Software/Hardware > System Options ...
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Polycom VS4000 - page 101
Chapter 4 - Designing the User Experience © Polycom, Inc. 4-23 Set ting P asswor ds and Secur ity Options Y ou can enter or change the administrator and meeting passwor ds as well as specify whether to allow remote access to the system. 1. Go to System Info > Admin Setu p > Security. 2. Configure these settings: Setting Description Admin P a ...
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Polycom VS4000 - page 102
Administrator’ s Guide for ViewStation EX, ViewStation FX, and VS4000 4-24 www .polycom.com/videodocumentation Set ting System Time Y ou can set the system time to use loca l date/time when r eporting call data. 1. Go to System Info > Admin Setup > LAN/H. 323 > NTP Setup. 2. Configure these settings: Setting Description Time Server Speci ...
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Polycom VS4000 - page 103
Chapter 4 - Designing the User Experience © Polycom, Inc. 4-25 Helping User s Get Star ted The system is install ed and you’ve finished the network configuration and designed the behaviors. Now it’s time for the users to start placing call s. Y ou may want to spend some time helping your us ers become familiar with basic calling tasks. The fol ...
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Polycom VS4000 - page 104
Administrator’ s Guide for ViewStation EX, ViewStation FX, and VS4000 4-26 www .polycom.com/videodocumentation ...
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Polycom VS4000 - page 105
© Polycom, Inc. 5-1 5 Managing the System Remotely Y ou configur e, manage, and monitor the sy stem from a remote computer using the system’s web interface, the Poly com Management Access (PMAC) W izard, the Polycom Global Management System ™ , or SNMP . Y our choice of manageme nt tool depends on your network environment: ❑ The W e b Interf ...
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Polycom VS4000 - page 106
Administrator’ s Guide for ViewStation EX, ViewStation FX, and VS4000 5-2 www .polycom.com/videodocumentation Using the W eb Interface Y ou can use the web interface to perform most of the calling and configuration tasks you can perform on the local system. T o configur e your b rowser t o use the w eb interf ace: 1. Be sure that your web browser ...
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Polycom VS4000 - page 107
Chapter 5 - Managing the System Remotely © Polycom, Inc. 5-3 Using the PMA C Wizard The Polycom Management Access Control (PMAC) wizar d is a remote access tool that allows you to: ❑ Define scr een access using password pr otection at the scre en level via a management password, ❑ Add a company logo to the main scr een, ❑ Develop an addition ...
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Polycom VS4000 - page 108
Administrator’ s Guide for ViewStation EX, ViewStation FX, and VS4000 5-4 www .polycom.com/videodocumentation Using the Address Book Utility W ith the Polycom Address Book Util ity , you can: ❑ Add addr ess book entries quickly and easily on your PC and then transfer them to all V iewStation and VSX systems in your or ganization. ❑ Maintain c ...
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Polycom VS4000 - page 109
Chapter 5 - Managing the System Remotely © Polycom, Inc. 5-5 T o transf er addr ess book entr ies between systems: 1. Click Connect and enter the IP address of the sy stem with the address book entries you want to transfer . 2. Click Disconnect , then click Connect and enter the IP address o f the new system. 3. Click No when pr ompted to delete t ...
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Polycom VS4000 - page 110
Administrator’ s Guide for ViewStation EX, ViewStation FX, and VS4000 5-6 www .polycom.com/videodocumentation Using the S ystem with GMS If your or ganization uses the Polyco m Global Management System, you can configure, man a ge, and monitor the system using the Gl obal Management System (GMS) server . GMS is a web-based client /server softwar ...
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Polycom VS4000 - page 111
Chapter 5 - Managing the System Remotely © Polycom, Inc. 5-7 V alidate Accoun t Number Specifies that the account number should be validated b y GMS bef o re the call can connect. If you configure the system to validate the account number , calls placed without a valid account number are not completed. If you do not configure the system to v alida ...
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Polycom VS4000 - page 112
Administrator’ s Guide for ViewStation EX, ViewStation FX, and VS4000 5-8 www .polycom.com/videodocumentation T o configur e Global Manag ement contact infor m ation: 1. Go to System Info > Admin Setu p > LAN/H.323 > Global Management > Info 1. 2. Configure these settings: Setting Description Contact P erson Contact Number Contact Ema ...
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Polycom VS4000 - page 113
Chapter 5 - Managing the System Remotely © Polycom, Inc. 5-9 S et ting Up SNMP The system sends SNMP (Simpl e Networ k Management Protocol) reports to indicate the following cond itions: • Low battery power is detected in the remote contr ol. • A system powers on after a long period power ed off. • Administrator logon is success ful or unsuc ...
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Polycom VS4000 - page 114
Administrator’ s Guide for ViewStation EX, ViewStation FX, and VS4000 5-10 www .polycom.com/videodocumentation ...
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Polycom VS4000 - page 115
© Polycom, Inc. 6-1 6 System Usage and Statistics The V iewStation EX, V iewStation FX, and VS4000 systems provides various screens that allow you to review informat ion about calls made by the sys tem and to review network usage and performance. What’ s in this Ch apter? Pag e System Informatio n 6-2 Network Statistics and Advanced Statistics 6 ...
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Polycom VS4000 - page 116
Administrator’ s Guide for ViewStation EX, ViewStation FX, and VS4000 6-2 www .polycom.com/videodocumentation S ystem Information Using the web interface, y ou can view details about the system , including: ❑ System Information ❑ Call Info, which lists the system’s time differ ence from GMT , the total number of calls and total time in call ...
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Polycom VS4000 - page 117
Chapter 6 - System Usage and Statistics © Polycom, Inc. 6-3 Network Statistics and Advanced Statistics The Network Statistics and Ad vanced Network Statistics screens pr ovide this information: T o view the Networ k Statistics: >> Go to System Info > Diagnostics > Network Stats . Y ou can view Network Statistics during a call by pressi ...
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Polycom VS4000 - page 118
Administrator’ s Guide for ViewStation EX, ViewStation FX, and VS4000 6-4 www .polycom.com/videodocumentation Y ou can highlight the spher es on this screen to see details of the number dialed, the relevant status code, as well as details of any err ors. T o view the Call Status: >> Go to System Info > Diagnostics > Call Status . Y ou ...
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Polycom VS4000 - page 119
Chapter 6 - System Usage and Statistics © Polycom, Inc. 6-5 Call Log The Call Log screen provides the system’s call history in the Call Detail Report (CDR). Y ou can view the CDR from th e web interface, and you can download the data in CSV format for sorting and formatting. CSV stands for Comma Separated V alue. CSV files can be i mpor ted into ...
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Polycom VS4000 - page 120
Administrator’ s Guide for ViewStation EX, ViewStation FX, and VS4000 6-6 www .polycom.com/videodocumentation Call Duration The length of the call. Account Code If Require Account Number to Dial is enabled on the system, the value entered b y the user is displayed in this field. System Name The far site’ s system name . Call Field Number 1 The ...
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Polycom VS4000 - page 121
Chapter 6 - System Usage and Statistics © Polycom, Inc. 6-7 Call Detail Repor t (CDR) Arc hives Calls are added to the CDR until the file size r eaches 100 KB, which is equivalent to about 150 calls. The system then auto matically archives the CDR and cr ea tes a new CDR file. If an archive is alr eady prese nt, the new archive overwrites it. Each ...
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Polycom VS4000 - page 122
Administrator’ s Guide for ViewStation EX, ViewStation FX, and VS4000 6-8 www .polycom.com/videodocumentation ...
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Polycom VS4000 - page 123
© Polycom, Inc. 7-1 7 Diagnostics and General T roubleshooting This chapter covers the diagnostic scr eens of your V iewStation EX, V iewStation FX, or VS4000 system. It is or ganized by category to help you troubleshoot any issue. Diagnostic tools are available via the system itself and the system’s web server . T o connect to your system’s w ...
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Polycom VS4000 - page 124
Administrator’ s Guide for ViewStation EX, ViewStation FX, and VS4000 7-2 www .polycom.com/videodocumentation S ending a Message If you are experiencing dif ficu lties with connectivity or audio, you may want to send a message to the system that you are managing. Only the near site can see the message; it is not broadcast to all the sites in the ...
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Polycom VS4000 - page 125
Chapter 7 - Diagnostics and General T roubleshooting © Polycom, Inc. 7-3 Diagnostics S creens Y ou can view network stati stics and perform diagnostic test s from the system’s Diagnostics screens. T o access the Diagnostics scr eens on the system: >> Go to System Info > Diagnostics . This scr een is accessible without a passwor d. T o a ...
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Polycom VS4000 - page 126
Administrator’ s Guide for ViewStation EX, ViewStation FX, and VS4000 7-4 www .polycom.com/videodocumentation Call Status screen Displays call type , data spee d, and number dialed for the current call. In ISDN calls, this screen also displays connection status f or each channel. Selecting a chann el call progress indicator dis plays its ISDN num ...
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Polycom VS4000 - page 127
Chapter 7 - Diagnostics and General T roubleshooting © Polycom, Inc. 7-5 IP Connectivity Tools Diagnost ic T ool In the system’ s user inte rface In the ViewStation web interfa ce Near End Loop test T ests whether your system is ab le to make IP calls successfully . Monitor 1 displays the video and plays the audio that would be sent to the f ar ...
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Polycom VS4000 - page 128
Administrator’ s Guide for ViewStation EX, ViewStation FX, and VS4000 7-6 www .polycom.com/videodocumentation Generate Tone test T ests the audio cable connections. A 400 Hz audio tone indicates that the local audio connecti ons are correct. 1. On the Diagnost ics screen, select Aud i o . 2. Select Generate Tone to go to the Generate T one screen ...
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Polycom VS4000 - page 129
Chapter 7 - Diagnostics and General T roubleshooting © Polycom, Inc. 7-7 Reset and Restart Operation At the system In the ViewStation web interfa ce Reset System • Cycles pow er to the system. • Allows y ou to keep your system settings (such as system name and network configuration) or restore f actor y settings. • Allows y ou to keep or del ...
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Polycom VS4000 - page 130
Administrator’ s Guide for ViewStation EX, ViewStation FX, and VS4000 7-8 www .polycom.com/videodocumentation Indicator s The V iewStation system and its network in terf ace modules use indicator li ghts to provide status information. The following tables give the meanings of each indicator . Sys te m L i g h t s The V iewStation EX and V iewStat ...
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Polycom VS4000 - page 131
Chapter 7 - Diagnostics and General T roubleshooting © Polycom, Inc. 7-9 Netw or k Interf ace Lights The Quad BRI network interface has a green light and a yellow light for each BRI channel. The PRI network interface module has lights on both the peripheral side (the side connected to the V iewStation system) and the network side. The PRI network ...
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Polycom VS4000 - page 132
Administrator’ s Guide for ViewStation EX, ViewStation FX, and VS4000 7-10 www .polycom.com/videodocumentation The V .35/R S-449/RS-530 network interface mo dule includes a yellow light and a green light on the peripheral side. When the PRI network interface module’ s network side displays... It means... Amber LED on Software update star ting: ...
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Polycom VS4000 - page 133
Chapter 7 - Diagnostics and General T roubleshooting © Polycom, Inc. 7-11 General T roubleshooting This section presents problems, likely causes, and corrective actions. Problems are presented as follows: ❑ Critical problems — Prevent use of the system or access to co m mon functions. ❑ Severe problems — Pr event you from maki ng calls suc ...
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Polycom VS4000 - page 134
Administrator’ s Guide for ViewStation EX, ViewStation FX, and VS4000 7-12 www .polycom.com/videodocumentation The system does not respond in any wa y . VS4000 The power fuses ha ve f ailed . Replace the fuses. Use only 4A/250V slow-b low 5 x 20 mm fuses. Caution: Using an y other type of fuse will void th e equipment warranty. If fuses f a il re ...
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Polycom VS4000 - page 135
Chapter 7 - Diagnostics and General T roubleshooting © Polycom, Inc. 7-13 The system does not respond to the remote control. All No batteries in th e remote control. Install batteries in the remote control. The batteries are in st al l ed incorrectly in the remote control. Inser t the batter ies in the correct +/- position. The infrared sensor is ...
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Polycom VS4000 - page 136
Administrator’ s Guide for ViewStation EX, ViewStation FX, and VS4000 7-14 www .polycom.com/videodocumentation Sev ere Pr oblems The problems in this section prevent you from making calls successfully . They may also mask less seri ous problems. For example, if you cannot complete a call and there is also an audio problem, you will need to correc ...
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Polycom VS4000 - page 137
Chapter 7 - Diagnostics and General T roubleshooting © Polycom, Inc. 7-15 ISDN calls: ISDN Line Status icons do not turn green so ISDN calls cannot be completed. All The call is not connecting properl y . T ry the call again. The system is not connected to an ISDN network. Check the ISDN line connecti ons. The ISDN number or SPID numbers are enter ...
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Polycom VS4000 - page 138
Administrator’ s Guide for ViewStation EX, ViewStation FX, and VS4000 7-16 www .polycom.com/videodocumentation Placing calls above 128 Kbps does not work. (The Call Progress circles do not tur n green, or remain blue after the first channel connects.) All The f ar site may be unable to accept calls above 128 Kbps. Go to the Call Status screen. Hi ...
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Polycom VS4000 - page 139
Chapter 7 - Diagnostics and General T roubleshooting © Polycom, Inc. 7-17 The system displa ys an error message when you place an IP call. All The system is not connected to the LAN. V er ify that the system’s LAN cab le is connected pro perly . The system’ s LAN cable is bad. Replace the system’ s LAN cable. The f ar site is not av ailable. ...
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Polycom VS4000 - page 140
Administrator’ s Guide for ViewStation EX, ViewStation FX, and VS4000 7-18 www .polycom.com/videodocumentation M od era te I s s u e s The problems in this section interfere wi th or prevent meaningful communication in a call. Symptom System Cause Solution No audio in a cal l All The f ar site is muted. L o ok fo r t h e fa r s i t e Mute icon. A ...
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Polycom VS4000 - page 141
Chapter 7 - Diagnostics and General T roubleshooting © Polycom, Inc. 7-19 Minor Issues The issues in this table do not pr even t meaningful communication, but detract from the videoconfer ence experience. The monitor screen remains blank when yo u pi c k up the remote control. All The monitor’ s power cord is not plugged in. Connect the monitor? ...
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Polycom VS4000 - page 142
Administrator’ s Guide for ViewStation EX, ViewStation FX, and VS4000 7-20 www .polycom.com/videodocumentation Not enough audio volume during a call. All The volume is set too low on the system. T ur n up the volume using the remote control. The volume is set too lo w on the monitor or external audi o system. T ur n up the volume on the monitor o ...
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Polycom VS4000 - page 143
Chapter 7 - Diagnostics and General T roubleshooting © Polycom, Inc. 7-21 The picture freezes frequently during a call. All T oo many network line transmission errors, or too much traffic on the network. Y ou can check the error count on the Diagnostics > Call Statistics s c r e e n t o ve r i f y t h i s . T r y the call again. Network interfa ...
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Polycom VS4000 - page 144
Administrator’ s Guide for ViewStation EX, ViewStation FX, and VS4000 7-22 www .polycom.com/videodocumentation Near-site camera does not pan or tilt. All Y ou are attempting to mo ve a camera that does not hav e pan/tilt/zoom capabilities. Make sure y ou have selected a pan/tilt/zoom camera. Camera control cable is not connected properly . Chec k ...
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Polycom VS4000 - page 145
Chapter 7 - Diagnostics and General T roubleshooting © Polycom, Inc. 7-23 W eb browser does not allow showing Po w e r Po in t presentations from the PC to the system. All Wrong version of W eb browser . Use Inter net Explorer 5.5 or later . Internet Explorer must hav e ActiveX enabled. Cannot connect to the PC from the system f or presentation. T ...
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Polycom VS4000 - page 146
Administrator’ s Guide for ViewStation EX, ViewStation FX, and VS4000 7-24 www .polycom.com/videodocumentation Nor mal Syst em Behaviors The following behaviors are part of the system’s normal operation: The monitor displays an error icon during an IP call. All The system has detected packet loss abov e the acceptable le vel set for the system. ...
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Polycom VS4000 - page 147
Chapter 7 - Diagnostics and General T roubleshooting © Polycom, Inc. 7-25 How to Contact T ec hnical Suppor t If you are not able to make test calls su ccessfully and you have verified that the equipment is installed and set up corr ectly , contact Polycom T echnical Support by telephone or Internet as described below . By T elephone Before callin ...
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Polycom VS4000 - page 148
Administrator’ s Guide for ViewStation EX, ViewStation FX, and VS4000 7-26 www .polycom.com/videodocumentation ...
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Polycom VS4000 - page 149
© Polycom, Inc. A-1 A Installation Notes This appendix contains information that you may need before ins talling your system. What’ s in this Appendix? Pag e Predeployment Planning A-2 ISDN Provisioning A-3 Installing the Quad BRI network interface outside the conference room A-6 ...
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Polycom VS4000 - page 150
Administrator’ s Guide for ViewStation EX, ViewStation FX, and VS4000 A-2 www .polycom.com/videodocumentation P redeployment Planning Polycom r ecommends the following as best practices when deploying Polycom IP voice and video applications. ❑ Determine bandwidth requi rements. Consider the total amount of bandwidth associated wi th video sessi ...
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Polycom VS4000 - page 151
Appendix A - Installation Notes © Polycom, Inc. A-3 ISDN P rovisioning ISDN PRI The PRI T1 needs to be provisioned for the V iewStation FX and VS4000 systems as follows: The PRI direct fr om the telephone service provider should support both data and voice for Polycom’s voice add- on capability of systems. Line settings ESF/B8ZS (def ault) Exten ...
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Polycom VS4000 - page 152
Administrator’ s Guide for ViewStation EX, ViewStation FX, and VS4000 A-4 www .polycom.com/videodocumentation ISDN BRI All Polycom ISDN BRI int erfaces are S/T -loop. ISDN BR I lines coming direct from a T elco are U-loop, s o if your system is not behind a PBX or other private network, you must connect the BRI interface to BRI line(s) thr ough a ...
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Polycom VS4000 - page 153
Appendix A - Installation Notes © Polycom, Inc. A-5 ❑ The ISDN BRI service mu st allow videoc onferencing calls to be dialed on either B channel or on both simultaneously . ❑ The D channel should not permit X.25 packet data. ❑ The ISDN BRI service must be configur ed as T e rminal T ype A. ❑ The ISDN BRI service must support auto matic T e ...
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Polycom VS4000 - page 154
Administrator’ s Guide for ViewStation EX, ViewStation FX, and VS4000 A-6 www .polycom.com/videodocumentation Installing the Quad BRI network interface outside the conference room Y ou can locate the system up to 250 feet away fr om the Quad BRI network interface module, with the following pr ovisions: ❑ If the distance from the system to th e ...
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Polycom VS4000 - page 155
© Polycom, Inc. B-1 B Network Configuration Notes Polycom recommends that you take these steps befor e you start configuring the system. ❑ Determine the appropriate IP precedence for use in Quality of Service (QoS) enabled networks. ❑ Document the LANs, subnets, and W AN links involved in the deployment. ❑ Define call processing ar chitec tu ...
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Polycom VS4000 - page 156
Administrator’ s Guide for ViewStation EX, ViewStation FX, and VS4000 B-2 www .polycom.com/videodocumentation P redeployment W orksheet This worksheet wi ll help you get th e informati on you need to install videoconferencing syste ms on your company’s LAN computer network. Complete this worksheet befor e you start the installation. Once you ha ...
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Polycom VS4000 - page 157
Appendix B - Network Configuration Notes © Polycom, Inc. B-3 If you intend to ready your system for remote management via Simple Network Management Protocol (S NMP), you also need to know: IP address f or the ne twork management station _______._______._ ______._______ SNMP community string Dialing Director y Information (if necessar y) If you int ...
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Polycom VS4000 - page 158
Administrator’ s Guide for ViewStation EX, ViewStation FX, and VS4000 B-4 www .polycom.com/videodocumentation ...
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Polycom VS4000 - page 159
© Polycom, Inc. C-1 C T roubleshooting Notes When a system places or receive s an ISDN call, the events during the call sequence generate diagnostic codes. The Q.850 standar d defines these codes. The V iewStation EX, V iewStation FX, and VS4000 systems captur e some of these cause codes — such as the reason for call disconnection — in the Cal ...
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Polycom VS4000 - page 160
Administrator’ s Guide for ViewStation EX, ViewStation FX, and VS4000 C-2 www .polycom.com/videodocumentation 16 Nor ma l call clea ring The originato r or receiver of the call has requeste d that it be cleared. 17 User busy All B channels are in use; the called system ackno wle dges the conn ection request, but is unable to accept the call. 18 N ...
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Polycom VS4000 - page 161
Appendix C - T roubleshooting Notes © Polycom, Inc. C-3 43 Access inf or mation discarded The requested access information cannot be provided by the network. The diagnostic me ssage may e xplain the prob lem. 44 Requeste d circuit/channel not avai l abl e The remote equipment cannot provide the requested channel. This may be temporary . 47 Resourc ...
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Polycom VS4000 - page 162
Administrator’ s Guide for ViewStation EX, ViewStation FX, and VS4000 C-4 www .polycom.com/videodocumentation 83 A suspended call e xists but t his call identity does not The network recei ved a call resume request that contained a call identity in f or mati on ele ment that does not match any suspended call. 84 Call identity in use The n etwork ...
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Polycom VS4000 - page 163
Appendix C - T roubleshooting Notes © Polycom, Inc. C-5 101 Message no t compatible with call state The remote equipment received a message that does not correspond to the curr ent state of the connection. This is usually due to a D-channel error . 102 Recov ery on time r ex p i r y A time-out has triggered an error-handling (recovery) procedure. ...
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Polycom VS4000 - page 164
Administrator’ s Guide for ViewStation EX, ViewStation FX, and VS4000 C-6 www .polycom.com/videodocumentation ...
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Polycom VS4000 - page 165
© Polycom, Inc. Safety and Legal Notices - 1 Safety and Legal Notices Important Safeguards Read and un derstand the following instruct ions before using the system: • Close supervision is necessa ry when the system is used by or near children. Do not leave unatte nded whil e in use. • Only use electrical extension co rds with a current rating ...
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Polycom VS4000 - page 166
Administrator’ s Guide for ViewStation EX, ViewStation FX, and VS4000 Safety and Legal Notices - 2 www .polycom.com/videodocumentation Limitation of Remedies and Damages Polycom, Inc., its ag ents, employees, suppliers, dealers and other authorized representatives shall n ot be responsible or lia ble with respect to the product or any ot her subj ...
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Polycom VS4000 - page 167
Safety and Legal Notices © Polycom, Inc. Safety and Legal Notices - 3 WHEN PROGRAMMING EMERGENC Y NUMBERS AND/OR MAKING TEST CALLS TO EMERGENCY NUMBERS: 1) Remain on the line and br iefly explain to the dispatcher the reason for the call. 2) Perform such activities in the o ff-peak hours, such as early morning o r late evening. Industry Canada (IC ...
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Polycom VS4000 - page 168
Administrator’ s Guide for ViewStation EX, ViewStation FX, and VS4000 Safety and Legal Notices - 4 www .polycom.com/videodocumentation Vaatimustenmukaisuu svakuutus: Polycom Ltd. vaku uttaa täten, et tä ViewStatio n EX/FX/VS4000 o n direktiivin 1999/5 /EC keskeisten vaatim usten ja sen muiden tä tä koskevien sään nösten mukainen . Déclara ...
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Polycom VS4000 - page 169
Safety and Legal Notices © Polycom, Inc. Safety and Legal Notices - 5 Japan Underwriters Laboratories Statement The system is intended to be powered only by the su pplied power supply unit. Special Safety Instructions Follow existing safety instruction s and observe all safeguards as directed. Installation Instructions Installation must be perform ...
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Polycom VS4000 - page 170
Administrator’ s Guide for ViewStation EX, ViewStation FX, and VS4000 Safety and Legal Notices - 6 www .polycom.com/videodocumentation ...
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Polycom VS4000 - page 171
© Polycom, Inc. Index - 1 Index A access limiting 4-4 , 4-17 user skill levels 4-2 additional equipment document camera 2-18 , 2-20 encryption 1-3 monitor 1-13 , 2-21 optical dialing isolator 1-3 projector 1-3 , 1-12 PTZ camera 2-20 second microphone pod 1-11 , 2-16 second monitor 1-3 , 1-13 second PowerCam camera 2-19 Visual Concert FX 1-4 addres ...
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Polycom VS4000 - page 172
Index - 2 www .polycom.com/videodocumentation Administrator’ s Guide for ViewStation EX, ViewStation FX, and VS4000 quality 7-21 speed 3-6 , 6-3 , 7-17 speed, optimizing 3-10 statistics 7-21 status 6-3 streaming configuring 4-13 starting and stopping 4-14 viewing 4-15 time, maximum 4-5 tracking 5-6 type 6-3 Call Detail Report ( CDR) 1-5 , 5-6 , 6 ...
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Polycom VS4000 - page 173
Index © Polycom, Inc. Index - 3 CSV files 6-5 D data collaboration 4-8 data conferences, configuring 4-13 data rate audio 6-3 video 6-3 date and time configuration 4-24 deleting system settings 7-7 deployment planning A-2 , B-1 , B-2 DHCP setting 3-5 diagnostics See also troubleshooting audio meter 7-18 codes C-1 – C-5 ISDN codes C-1 PING test 7 ...
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Polycom VS4000 - page 174
Index - 4 www .polycom.com/videodocumentation Administrator’ s Guide for ViewStation EX, ViewStation FX, and VS4000 Graphics Monitor screen 4-8 H H.323 extension 3-9 , 3-10 , 3-12 , 3-25 name 3-9 , 3-10 H.323 Setup screen 3-9 hardware kit 1-8 help, on-screen 4-25 host name 3-5 I icons, display ing 4-7 IMUX screen 3-14 IMUX. See Quad BRI network i ...
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Polycom VS4000 - page 175
Index © Polycom, Inc. Index - 5 MCU 4-18 multipoint mode 4-4 , 4-20 Path Naviga tor 4-18 software key 4-18 Multipoint Setup screen 4-20 muting auto-answer calls 4-4 N name DNS 3-5 far site 4-4 H.323 3-9 , 3-10 host 3-5 system 3-2 , 4-16 NAT, configuring 3-7 NetMeeting 4-13 network connectivity checklist 3- 2 network interface module configuring 3- ...
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Polycom VS4000 - page 176
Index - 6 www .polycom.com/videodocumentation Administrator’ s Guide for ViewStation EX, ViewStation FX, and VS4000 Q Q.850 cause codes C-1 QoS (Quality of Service ) configuring 3-12 determining B-1 Quad BRI 1-11 , 2-10 configuring 3-13 , 3-15 indicator lights 7-9 line 2-11 NT-1 device requirement 2-11 Quad BRI network interfa ce module 1-11 , 2- ...
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Polycom VS4000 - page 177
Index © Polycom, Inc. Index - 7 viewing 4-15 Streaming Call screen 4-14 StreamStation 4-13 subnet mask 3-6 subwoofer 1-2 S-Video 2-5 switch protocol, ISDN 3-14 , 3-1 5 , 3-16 system components 1-6 – 1-14 configuration, initial 1-5 , 3-1 , 3-3 deleting settings 7-7 name 3-2 , 4-16 planning A-2 , B-1 positioning 2-2 safety D-1 setup wizard 1-5 , 3 ...
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Polycom VS4000 - page 178
Index - 8 www .polycom.com/videodocumentation Administrator’ s Guide for ViewStation EX, ViewStation FX, and VS4000 external power supply 2-14 installing 2-14 power supply 2-14 Quad BRI installing 2-12 V.35/RS-449 installing 2-15 Visual Conce rt FX 1-4 connecting 2-16 VGA output resolu tion 1-12 , 2-16 voice tracking troubleshooting 7-22 volume o ...
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