Manual Avaya 38DHB0002UKFD

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Summary
  • Avaya 38DHB0002UKFD - page 1

    Workforce Management Interface Installation/User Manual 38DHB0002UKFD Issue 4 (18/07/2002) ...

  • Avaya 38DHB0002UKFD - page 2

    Contents Workforce Management Interface Page 2 Installation/User Manual 38DHB0002UKFD Issue 4 (18/07/2002) Contents Introduc tion ................................................................................................................... ............. 3 General ................................................................................ ...

  • Avaya 38DHB0002UKFD - page 3

    Introduction General Introduction General Workforce Management Interface This application communicates with the Delta Server. It downloads call data at 15-minute intervals in order to calculate forecasting, rostering and scheduling of agent resources using third party applications. Workforce Management Interface allows integrated rostering, forecas ...

  • Avaya 38DHB0002UKFD - page 4

    Workforce Management Interface Installation Workforce Management Interface Installation This software is available on the INDeX applications General Release CD and can be installed on a client PC running Windows NT, Windows 2000, Windows 98 or Windows 95. 1. Close any applications that are running and disable any anti virus software. 2. Insert the ...

  • Avaya 38DHB0002UKFD - page 5

    Workforce Management Interface Starting the application Starting the application Before starting Workforce Management Interface, you must ensure the Delta Server is running. Workforce Management Interface is started by: 1. Click the Start button on the Windows taskbar. 2. Point to Programs, then to INDeX CCM . 3. Click Workforce Management Interfac ...

  • Avaya 38DHB0002UKFD - page 6

    Workforce Management Interface Main Screen Connection This indicates the Delta Server PC that the Workforce Management Interface is currently connected to. System Message This indicates the status of the connection between the Delta Server and Workforce Management. If the link between the Delta Server and Workforce Management is disconnected then a ...

  • Avaya 38DHB0002UKFD - page 7

    Workforce Management Interface Main Screen Data Collection Every 15 minutes or on demand, the data is collected and a file is produced in the C:Program FilesAvayaIP400CCCBluePumpkinInterfaceACDLink directory. The file is saved as a CSV (Comma Separated Variable) file. The file format is: File Format example: ARI200002141330.csv Example of dat ...

  • Avaya 38DHB0002UKFD - page 8

    Workforce Management Interface Page 8 Installation/User Manual 38DHB0002UKFD Issue 4 (18/07/2002) Index C CSV File ....................................................................................................................... ............................................... 7 D Data Colle ction .............................................. ...

Manufacturer Avaya Category Computer Hardware

Documents that we receive from a manufacturer of a Avaya 38DHB0002UKFD can be divided into several groups. They are, among others:
- Avaya technical drawings
- 38DHB0002UKFD manuals
- Avaya product data sheets
- information booklets
- or energy labels Avaya 38DHB0002UKFD
All of them are important, but the most important information from the point of view of use of the device are in the user manual Avaya 38DHB0002UKFD.

A group of documents referred to as user manuals is also divided into more specific types, such as: Installation manuals Avaya 38DHB0002UKFD, service manual, brief instructions and user manuals Avaya 38DHB0002UKFD. Depending on your needs, you should look for the document you need. In our website you can view the most popular manual of the product Avaya 38DHB0002UKFD.

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A complete manual for the device Avaya 38DHB0002UKFD, how should it look like?
A manual, also referred to as a user manual, or simply "instructions" is a technical document designed to assist in the use Avaya 38DHB0002UKFD by users. Manuals are usually written by a technical writer, but in a language understandable to all users of Avaya 38DHB0002UKFD.

A complete Avaya manual, should contain several basic components. Some of them are less important, such as: cover / title page or copyright page. However, the remaining part should provide us with information that is important from the point of view of the user.

1. Preface and tips on how to use the manual Avaya 38DHB0002UKFD - At the beginning of each manual we should find clues about how to use the guidelines. It should include information about the location of the Contents of the Avaya 38DHB0002UKFD, FAQ or common problems, i.e. places that are most often searched by users in each manual
2. Contents - index of all tips concerning the Avaya 38DHB0002UKFD, that we can find in the current document
3. Tips how to use the basic functions of the device Avaya 38DHB0002UKFD - which should help us in our first steps of using Avaya 38DHB0002UKFD
4. Troubleshooting - systematic sequence of activities that will help us diagnose and subsequently solve the most important problems with Avaya 38DHB0002UKFD
5. FAQ - Frequently Asked Questions
6. Contact detailsInformation about where to look for contact to the manufacturer/service of Avaya 38DHB0002UKFD in a specific country, if it was not possible to solve the problem on our own.

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