Manual Western Digital WDBCTL0020HWT

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  • Western Digital WDBCTL0020HWT - page 1

    WD My C lou d ™ Personal C loud St orage User Manual ...

  • Western Digital WDBCTL0020HWT - page 2

    iii WD ® Serv ice an d Suppor t Should y ou encou nter any problem, please give us an oppo rtunity to address it bef ore r etur ning this product. Most te chnical supp ort questions ca n be answe r ed through our kn owledge b ase or e-mail support service at http:/ /suppo rt.wd. com . If the answer i s not avail abl e or if you pr efe r , ple ase ...

  • Western Digital WDBCTL0020HWT - page 3

    iii WD MY CLO UD PERSONAL CLOUD STORAGE USER MANUAL T able of Contents WD® Servic e and Supp ort . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii Register ing Your WD Pr oduct . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii 1 Important User Inf ...

  • Western Digital WDBCTL0020HWT - page 4

    iv WD MY CLO UD PERSONAL CLOUD STORAGE USER MANUAL Shutting D own Safely . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 8 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Moni toring Ale rts38 Ejecting a USB Storage De vice (W ...

  • Western Digital WDBCTL0020HWT - page 5

    v WD MY CLO UD PERSONAL CLOUD STORAGE USER MANUAL Creating a Safep oint . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92 Updating a Safepoint . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97 Recove ring a Safepo int . . . . . . ...

  • Western Digital WDBCTL0020HWT - page 6

    IMPORTA NT US ER INFOR MATION 1 WD MY CLO UD PERSONAL CLOUD STORAGE USER MANUAL Important User Information Important Sa fety Instructions Recording Y our WD Product Information Importa nt Safety Ins tructions This d evice i s des igned a nd man ufactur ed to a ssur e pers onal sa fety . Impr oper use can result in electric shock or f ire hazard. Th ...

  • Western Digital WDBCTL0020HWT - page 7

    IMPORTA NT US ER INFOR MATION 2 WD MY CLO UD PERSONAL CLOUD STORAGE USER MANUAL - If the pr oduct has been dr opped or the c hassis h as bee n damage d. - If th e produ ct exhi bits a dist inct cha nge in perfor mance, con tact WD Cus tomer Support a t http:/ /support.wd.co m . Recor ding Y our W D Pr oduct I nformati on Remember to write down th e ...

  • Western Digital WDBCTL0020HWT - page 8

    PR ODUCT OVERV IEW 3 WD MY CLO UD PERSONAL CLOUD STORAGE USER MANUAL Pr oduct Overview About the System Featu r es About the Lear ning Center Pack age Co ntents System Requir ements Pre-installation Instruct ions Handli ng Pr ecauti ons Pr oduct Vi ews Abou t the Syste m The WD My Cloud pe rsonal clo ud storage system is a high -performa nce system ...

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    PR ODUCT OVERV IEW 4 WD MY CLO UD PERSONAL CLOUD STORAGE USER MANUAL Fast file tr ansfers for high -perfo rman ce streamin g – Gigabit Eth ernet and dual -cor e pr ocessor delive r high- performan ce media stre aming an d blazing- fast fi le tra nsfers. Seamle ssly stream your videos, pho tos and mu sic to your conne cted DLNA- compati ble TV’ ...

  • Western Digital WDBCTL0020HWT - page 10

    PR ODUCT OVERV IEW 5 WD MY CLO UD PERSONAL CLOUD STORAGE USER MANUAL Packag e Contents  WD My Cloud Personal Cloud Stora ge devi ce  Ether net cable  AC p ower adapter  Quick Install G uide For inform ation on additional ac cessories fo r this product, visit: US www .shopwd.com or www .wdstore .com Canada www . shopw d.ca or www .wds to ...

  • Western Digital WDBCTL0020HWT - page 11

    PR ODUCT OVERV IEW 6 WD MY CLO UD PERSONAL CLOUD STORAGE USER MANUAL System Requirements Operating System Note: Compa tibility may v ary depe nding o n you r compu ter’ s hardw are configu ration and o perating sy stem. For highest performance and re liability , install the latest upda tes and service pack (SP ):  For W indows, click Start or ...

  • Western Digital WDBCTL0020HWT - page 12

    PR ODUCT OVERV IEW 7 WD MY CLO UD PERSONAL CLOUD STORAGE USER MANUAL Pr e-instal lation Instr uctions Before installing the device, select a suitable place for it for maximum efficiency . Place it in a place tha t is:  Near a gr ounded power outlet  Clean and dust f r ee  On a stab le surfac e fr ee fr om vibra tion  Well ventilated, wi ...

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    PR ODUCT OVERV IEW 8 WD MY CLO UD PERSONAL CLOUD STORAGE USER MANUAL Back Component Icon Descriptio n Gigabi t Ethernet po rt Connec ts the devic e to a loca l network . USB 3.0 port Connects to a USB hard drive f or addition al storage. Reset button Restores settings such as the admin user name and passw ord for the device. Power port Connects the ...

  • Western Digital WDBCTL0020HWT - page 14

    GETTING STARTE D 9 WD MY CLO UD PERSONAL CLOUD STORAGE USER MANUAL Gettin g Starte d Physica lly Connecting the Device Getting S tarted Us ing the On line Setup Installer Getting Sta rted W ithou t the Online S etup Inst aller Getting to the Public S hare It is easy to set up the WD My Clou d Personal Cl oud Storage de vice—all you hav e to do is ...

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    GETTING STARTE D 10 WD MY CLO UD PERSONAL CLOUD STORAGE USER MANUAL 1. Connect one end of th e Ethernet ca ble to th e Ethe r net por t loc ated on th e back of the devi ce. Conn ect th e other end of the E thernet cab le di re ctly i nto an avail able rou ter or network switch port. 2. Connect one en d of the adapte r int o the power su pply s ock ...

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    GETTING STARTE D 11 WD MY CLO UD PERSONAL CLOUD STORAGE USER MANUAL Checki ng Back Panel ( Network) LED s The followi ng tab le descri bes th e network st ate and ac tivi ty LEDs. Note: Lookin g at the por t, with the LEDs o n the bo ttom, the LED on th e top i s the Activi ty LED, a nd the on e on the bottom is the Link L ED. Getting Started Using ...

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    GETTING STARTE D 12 WD MY CLO UD PERSONAL CLOUD STORAGE USER MANUAL Note: The onl ine Learning Center aut omatical ly detects you r operating s ystem (OS). If you’d lik e to downl oad setup i nstaller fo r a dif fer ent operat ing system, select your OS fr om the pull -down menu at th e top right of t he page be for e clic king Download Setup Sof ...

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    GETTING STARTE D 13 WD MY CLO UD PERSONAL CLOUD STORAGE USER MANUAL The Get Powe red Up and Connec ted scr een display s: 7. Wh en the LED on y our WD M y Cloud devic e is sol id blue, c lick Ne xt . The in staller dis covers yo ur dev ice: 8. Click Next . The Check ing Y our Dev ice pr ogress bar d isplays . 9. When the Set up your per sonal clou ...

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    GETTING STARTE D 14 WD MY CLO UD PERSONAL CLOUD STORAGE USER MANUAL T r oubles hooting Connec tions The Co nnect - No WD My C loud pe rsonal cloud st orage found screen displa ys when the setup installe r cannot find the device on your syst em. Follow the step s on the p age to ensure that your device is:  Plugged into a working outlet  Conne ...

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    GETTING STARTE D 15 WD MY CLO UD PERSONAL CLOUD STORAGE USER MANUAL The Y our Account scre en displ ays, lis ting you r name as th e administ rator . 3. T o add m ore accounts, click Add mor e users to add t hem here, or use the Add a User scr een. (See “Cre ating a Use r” on page 53. ) 4. Click Next to di splay the Setup Co mplete scr een: ...

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    GETTING STARTE D 16 WD MY CLO UD PERSONAL CLOUD STORAGE USER MANUAL All opti ons ar e enabl ed by def ault. The t able bel ow explai ns what ha ppens whe n the options ar e enable d and disa bled. 5. Select your de sire d optio ns, clearing the ch eck box for any option you want to disable, and clic k Finish . Option Res ult Install t he WD My Clou ...

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    GETTING STARTE D 17 WD MY CLO UD PERSONAL CLOUD STORAGE USER MANUAL 6. If you se t up a personal cloud, che ck your email to c onfirm y our new W DMyClo ud.com account . Note: Y ou may need to check your ema il spam fold er if y our spam filter doe s not allow email f rom WD. 7. T o configure your WD My C loud dev ice, co ntinue with “A t a Glanc ...

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    GETTING STARTE D 18 WD MY CLO UD PERSONAL CLOUD STORAGE USER MANUAL The APPLE , INC. license ag re ement di splay s: 4. Select “I accept.. .’” an d click Install . The Installing WD My Cloud screen displays: Note: The Ins talling sc reen s on Windows and Mac differ on ly sligh tly . The scre en shots incl uded her e ar e from a Win dows PC. 5 ...

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    GETTING STARTE D 19 WD MY CLO UD PERSONAL CLOUD STORAGE USER MANUAL Using t he WD My Cloud for Deskt op App 1. A fter you install the WD My Cloud for desktop app, double-click the My Cloud shortcut that now appear s on the d esktop to display all of the WD devices on the netw ork. Note: The sys tem may disp lay info rmation about security al erts: ...

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    GETTING STARTE D 20 WD MY CLO UD PERSONAL CLOUD STORAGE USER MANUAL The Getti ng Start ed scr een displays : Note: T o obtain mor e information, click t he WD Learnin g Center link on the scr een. 3. Click Sta rt to display the WD My Cloud device’ s shares: ...

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    GETTING STARTE D 21 WD MY CLO UD PERSONAL CLOUD STORAGE USER MANUAL 4. T o lear n how to access and mana ge the co ntent sto r ed on your W D My C loud de vice remotely , click the Access U sing Y our Compu ter link in the online L earning Center’ s WD My C loud do wnload p anel: Getting Started Without the Online Setup Installer If you do not us ...

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    GETTING STARTE D 22 WD MY CLO UD PERSONAL CLOUD STORAGE USER MANUAL 4. D ouble-click WDMyCloud under Network, an d then locate the device’ s Pub lic folder . 5. Double-cl ick the Pu blic fol der to di splay the Shar ed Mu sic, Shar ed Pictu res , and Shar ed Vide os subfol ders. Y ou c an now d rag and drop files into a nd from th e shared media ...

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    GETTING STARTE D 23 WD MY CLO UD PERSONAL CLOUD STORAGE USER MANUAL Mapping the Public Folder (Windows) T o map the WD My Cloud publi c folder for quick access in t he futur e: 1. In Windows Explor er , under Network, click WDMYC LOU D . 2. Right-c lick the Public folder and select Map Network Drive fr om the menu. 3. S elect the d esir ed lette r ...

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    BACKING UP AND RETRIEVING FILES 24 WD MY CLO UD PERSONAL CLOUD STORAGE USER MANUAL Backing Up and Retrieving Files Using W D SmartWare™ Pr o (W indow s Only) Using W indows 7 Backup and Re store Using W indows 8 File History Using A pple Time Ma chine Using WD Sm artW are™ Pr o (Windows Only ) WD SmartW ar e softwar e is an ea sy-to -use too l ...

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    BACKING UP AND RETRIEVING FILES 25 WD MY CLO UD PERSONAL CLOUD STORAGE USER MANUAL 2. Click Go to Downloa ds to disp lay the Dow nloads pa ge: 3. In the WD SmartW ar e box, cli ck Download . Note: WD My Cloud us ers wi ll init ially downl oad the stand ard versio n of WD Smartwar e, which is then auto matically u pgraded to t he WD SmartW are Pr o ...

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    BACKING UP AND RETRIEVING FILES 26 WD MY CLO UD PERSONAL CLOUD STORAGE USER MANUAL V iewing the Info/Online He lp T opics WD SmartW ar e softwar e pr ovides t wo kinds of Hel p:  Help icon —Each WD SmartWar e page provides easy ac cess to online help information to quickly guide you t hr ough yo ur backu p, r etrie ve, and settings tasks. When ...

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    BACKING UP AND RETRIEVING FILES 27 WD MY CLO UD PERSONAL CLOUD STORAGE USER MANUAL The W indows Backup featur es of W indows 7 (Pr ofessional and Ultimate versions) enable you to back up media files, docu ments, ema il, and other person al files to your WD My Clo ud device. If y ou lose files or your system crashe s, you can easily r estore the fil ...

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    BACKING UP AND RETRIEVING FILES 28 WD MY CLO UD PERSONAL CLOUD STORAGE USER MANUAL Setting Time Machine T o set up Time Mac hine to bac k up files t o your WD My Cloud devic e: 1. Us e one of the foll owing meth ods to open Time Machin e:  Click the T ime Machine icon in the Dock:  Cli ck the Apple m enu > Sys tem Preferences a nd select T ...

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    BACKING UP AND RETRIEVING FILES 29 WD MY CLO UD PERSONAL CLOUD STORAGE USER MANUAL 4. Slide the Time Machine button to ON a nd clic k Select Dis k. Select the WD M y Clou d device wh ere you want the backup s stored: 5. Click Use for Bac kup . A page pr ompts for y our user na me and passwor d. 6. Select Guest an d clic k Conne ct : The Pr efer enc ...

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    BACKING UP AND RETRIEVING FILES 30 WD MY CLO UD PERSONAL CLOUD STORAGE USER MANUAL T o see informatio n such as available ca pacity and the date and time of the olde st, latest, and next backup , select Open Time Mach ine Preferences on th e Ti me Machin e drop-down menu: Starting a Backup T o start a backu p at any tim e, sele ct Back Up Now on th ...

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    BACKING UP AND RETRIEVING FILES 31 WD MY CLO UD PERSONAL CLOUD STORAGE USER MANUAL 3. C lick the arrows or th e time line on the bottom right of the page to browse thr ough all the backups Time Machi ne ha s cr eate d: 4. Select t he ite m you wan t to r estor e, and cli ck the Re store button at the bottom righ t to display th e Copy m essage: 5. ...

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    MANAGING Y O UR DEVI CE WITH WD QUICK V IEW 32 WD MY CLO UD PERSONAL CLOUD STORAGE USER MANUAL Managin g Y our Device W ith WD Quick Vie w Insta lling WD Q uick View (Ma c) WD Quick View software installs the WD Q uick View icon in the Mac O S X menu ba r so that you can per form impor tant functions s uch as lau nching WD Sm artW are or ch ecking ...

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    MANAGING Y O UR DEVI CE WITH WD QUICK V IEW 33 WD MY CLO UD PERSONAL CLOUD STORAGE USER MANUAL 2. Click the Soft war e Down load s button to display the Dow nloads page: 3. In the WD Quic k Vi ew box, click Download . 4. Access yo ur down loaded file , and e xtract th e conte nts of the zip file to your M ac. 5. D ouble-click the WD Q uick Vi ew S ...

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    MANAGING Y O UR DEVI CE WITH WD QUICK V IEW 34 WD MY CLO UD PERSONAL CLOUD STORAGE USER MANUAL Access ing WD Qu ick V i ew Shortcut Options Windows 1. Right- or left-click the WD Quick V iew icon in the system t ray to display a menu. 2. Move the pointe r over or click to sele ct yo ur WD My C loud Personal Cloud Storage device an d display a subme ...

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    MANAGING Y O UR DEVI CE WITH WD QUICK V IEW 35 WD MY CLO UD PERSONAL CLOUD STORAGE USER MANUAL Mac OS X Click the WD Quick V iew icon in th e menu ba r and move th e cur sor ove r the n ame of your WD My Clou d devi ce to disp lay driv e statu s below the submenu : Launching WD SmartW are (Windows) If WD SmartWar e is installed, select the WD Smar ...

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    MANAGING Y O UR DEVI CE WITH WD QUICK V IEW 36 WD MY CLO UD PERSONAL CLOUD STORAGE USER MANUAL Mac OS X: T he cont ents o f the Publ ic sh are disp lay in Fin der: Note: T o view all of the shar es on the devic e, click t he name of your WD My Cloud d evice un der Shar ed. 3. Select the share you want to view: Windows: For a priv ate share, if pr o ...

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    MANAGING Y O UR DEVI CE WITH WD QUICK V IEW 37 WD MY CLO UD PERSONAL CLOUD STORAGE USER MANUAL 3. Click the Fini sh button. Note: When Wind ows attempts to reco nnect a Mappe d Network Drive after a re start, the “Unable to r econnect mapped n etwork drive s” err or may appear . This can occ ur if the u sername and passwor d of the WD M y Cloud ...

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    MANAGING Y O UR DEVI CE WITH WD QUICK V IEW 38 WD MY CLO UD PERSONAL CLOUD STORAGE USER MANUAL Shutting Down Safely One of the recommen ded way s to safely shut do wn your WD My Cloud devic e is t o use t he WD Quick View icon. Note: Anot her pr eferred met hod is t o use t he dashboar d. (See “U tilities ” on pa ge 83.) If th e unit d oes not ...

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    MANAGING Y O UR DEVI CE WITH WD QUICK V IEW 39 WD MY CLO UD PERSONAL CLOUD STORAGE USER MANUAL WD Quick V iew Alerts Option An option on the WD Quick View submenu di splay s alerts such as: • Drive is r eaching maximum capacity . • Drive is full and subsequent backup s cannot take place. Displays every five minutes until space is made available ...

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    MANAGING Y O UR DEVI CE WITH WD QUICK V IEW 40 WD MY CLO UD PERSONAL CLOUD STORAGE USER MANUAL Unin stalling W D Quick View Windows Windows XP: Click Start > Contr ol Panel > Add or Remove Pr ograms , and then uninstall WD Quick View . Windows Vista/Windows 7: Click > Control Panel > Pr ograms > Programs and Featu r es . Uninstall WD ...

  • Western Digital WDBCTL0020HWT - page 46

    AT A GLANCE: THE DASHBOA R D 41 WD MY CLO UD PERSONAL CLOUD STORAGE USER MANUAL At a Glan ce: The Dashboard Launching the Da shboard The Dashb oard H ome Page Obtainin g Customer Support Basic Administrative T asks The WD My Cloud Dashboar d Home page pr ovides a snaps hot of t he WD My Cloud device. Y ou can pe rform th e basic administr ative tas ...

  • Western Digital WDBCTL0020HWT - page 47

    AT A GLANCE: THE DASHBOA R D 42 WD MY CLO UD PERSONAL CLOUD STORAGE USER MANUAL The Dash boar d Home Page The WD My Cloud Home page has an information bar at the top ri ght, a n avigati on icon bar across the top of th e pa ge, an instant ov erview o f the status of the dev ice’ s m ain function s, and l inks for updat ing se tting s in th e body ...

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    AT A GLANCE: THE DASHBOA R D 43 WD MY CLO UD PERSONAL CLOUD STORAGE USER MANUAL Informa tion Icons Infor mation ic ons ar e at the top right of ev ery pa ge. Navigation Icons Navigation icons di splay acr oss the top of ever y page. Icon Name Actions USB device on the WD My Cloud Cli ck to d ispl ay the n umb er of U SB devi ces connected (a hub wi ...

  • Western Digital WDBCTL0020HWT - page 49

    AT A GLANCE: THE DASHBOA R D 44 WD MY CLO UD PERSONAL CLOUD STORAGE USER MANUAL V iewing Drive Status and Making Updates The body of the Home page shows the stat us of the drive, its function s and short cuts to the most nece ssary tasks. Capacity The C apacity panel d isplays the amoun t of free stor age left on you r WD My Cloud device. 1. T o se ...

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    AT A GLANCE: THE DASHBOA R D 45 WD MY CLO UD PERSONAL CLOUD STORAGE USER MANUAL 2. T o return to the Home page, click OK . Fir mwar e The Fir mwar e panel disp lays the curre nt versio n of firmwar e lo aded on your WD My Clou d devic e. 1. T o see wh ether an updated version o f the firmware is a vailable, c lick the arrow in the lower right of th ...

  • Western Digital WDBCTL0020HWT - page 51

    AT A GLANCE: THE DASHBOA R D 46 WD MY CLO UD PERSONAL CLOUD STORAGE USER MANUAL Cloud Devices The Cl oud Dev ices p anel di splay s the n umber of clou d devic es cur re ntly r egister ed to th e WD My Cloud device remotely . It enab les you to genera te an ac tivation c ode t hat you need when s etting up a mob ile dev ice for c loud ac cess. 1. T ...

  • Western Digital WDBCTL0020HWT - page 52

    AT A GLANCE: THE DASHBOA R D 47 WD MY CLO UD PERSONAL CLOUD STORAGE USER MANUAL Users The User s panel di splay s the num ber of user s curr entl y set up to use the WD My Clou d devic e. 1. T o add a u ser , click the plus ( + ) sig n in t he lowe r right of the panel. The A dd User d ialog box disp lays: 2. Enter the r equired information and cli ...

  • Western Digital WDBCTL0020HWT - page 53

    AT A GLANCE: THE DASHBOA R D 48 WD MY CLO UD PERSONAL CLOUD STORAGE USER MANUAL Conten t Scan The Con tent Scan pan el d isplays infor matio n abou t the lates t medi a scan of t he co ntent stor ed on your WD My Cloud devic e and of the v ideos, musi c, and pho tos being st r eamed to DLNA de vices. The scan take s place when the cont ent chan ges ...

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    AT A GLANCE: THE DASHBOA R D 49 WD MY CLO UD PERSONAL CLOUD STORAGE USER MANUAL If a problem occurs w ith the WD My Cloud device, WD C ustomer Supp ort will need infor mation about your WD My Cloud de vice to tr oubl eshoot and de termine the best solution. There are two ways in which yo u can get your devic e info and request support:  Run a sy ...

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    AT A GLANCE: THE DASHBOA R D 50 WD MY CLO UD PERSONAL CLOUD STORAGE USER MANUAL Obtaining Other Support In the Suppor t Resources section are links to additional resources:  T o obtain the most recently updated user manual, click the Product Docu mentatio n link.  T o see answer s to freq uentl y asked ques tions and i nstruct ions, cl ick th ...

  • Western Digital WDBCTL0020HWT - page 56

    MANAGING USERS 51 WD MY CLO UD PERSONAL CLOUD STORAGE USER MANUAL Manag ing Users About Use rs Viewi ng Use rs Cr eati ng a U ser Chan ging a U ser’ s P assword Editing User Settings Remo ving a User Abou t Users As the WD My Cloud device o wner (a dmin), yo u have a specia l user acc ount (admin) t hat gives you ad ministrative privile ges. Thes ...

  • Western Digital WDBCTL0020HWT - page 57

    MANAGING USERS 52 WD MY CLO UD PERSONAL CLOUD STORAGE USER MANUAL Only the ad min is listed in the Set U p Users pane. O nce you create more users, they ar e listed as well. Note: If you e ntered your name whe n you created your per sonal cloud , your name rather t han “admin” i s listed first. The ad min account has a check mark beside its nam ...

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    MANAGING USERS 53 WD MY CLO UD PERSONAL CLOUD STORAGE USER MANUAL Cr eating a Us er The admin istr ator cr eates us ers an d may lim it the ir ac cess to sh ar es. 1. Click the Add User icon (below the list o f users) t o display the Ad d User dialog box. 2. Enter th e user’ s firs t name, la st name, and email address (op tional). The first name ...

  • Western Digital WDBCTL0020HWT - page 59

    MANAGING USERS 54 WD MY CLO UD PERSONAL CLOUD STORAGE USER MANUAL Editing User Settings 1. On the Se t Up Us ers pa ge, sel ect th e user . The Use r Pr ofile and Sh are Acces s panels disp lay . 2. Modify th e settings as desired and click Save . Removi ng a User Y ou can del ete all users except t he admin istr ator . 1. On the Se t Up Us ers pa ...

  • Western Digital WDBCTL0020HWT - page 60

    MANAGING SHARES 55 WD MY CLO UD PERSONAL CLOUD STORAGE USER MANUAL Manag ing Shares Managing Sha res Vie wing a List of Shares Creating a New S hare Making a Sh are Privat e Delet ing a S har e Acce ssing the Co ntents of a Share Locally Abou t Shares A share is an area on the WD My Cloud dev ice for stor ing files. A share can be public so that al ...

  • Western Digital WDBCTL0020HWT - page 61

    MANAGING SHARES 56 WD MY CLO UD PERSONAL CLOUD STORAGE USER MANUAL 2. Click a sh are t o displ ay its pr ofile and user ac cess in formati on. The user access list is inac cessi ble w hen Public Access is ON; you can ch ange th e user ’ s ac cess t o the share when Public Access is OFF . Cr eating a Ne w Shar e Y ou can create a share and design ...

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    MANAGING SHARES 57 WD MY CLO UD PERSONAL CLOUD STORAGE USER MANUAL 3. Complete the settings, as follows: 4. Click Save . The About Shares wi ndow returns. It now lists the new shar e, showing its pr ofile and u ser a ccess i nformat ion. 5. If desir ed, change the s har e’ s access lev el by clic king the appr opriate i con for the s hare: Making ...

  • Western Digital WDBCTL0020HWT - page 63

    MANAGING SHARES 58 WD MY CLO UD PERSONAL CLOUD STORAGE USER MANUAL Deleting a Shar e 1. Sel ect the shar e in the list of sha res on the About Shar es page. 2. C lick the Delete Share icon . 3. In response to the confirmation message, clic k OK . Accessing the Contents of a Share Locally Note: For info rmation on acc essing the contents of a sh are ...

  • Western Digital WDBCTL0020HWT - page 64

    MANAGING SHARES 59 WD MY CLO UD PERSONAL CLOUD STORAGE USER MANUAL W indows Vista/Windows 7/ Wi n d o ws XP 1. Cl ick or Start > Computer . 2. In the left panel, select Net work 3. Cl ick WDMyClo ud . 4. Double-click the Public or private sha r es on y our device. Mac OS X 1. Open a Finder wind ow and loc ate your WD M y Cloud dev ice under t he ...

  • Western Digital WDBCTL0020HWT - page 65

    ACCESSING Y OUR CLOUD REMOTELY 60 WD MY CLO UD PERSONAL CLOUD STORAGE USER MANUAL Accessing Y our Cloud Remotely Enabl ing Cloud Acc ess for the WD My Cloud Devic e Enabl ing Cloud Acc ess for a User Mobilizing Y our Files with WD My C loud Mobile App s The Pathway to Y our Personal Cloud Accessing Y our Personal Cloud on the W eb Note: For i nform ...

  • Western Digital WDBCTL0020HWT - page 66

    ACCESSING Y OUR CLOUD REMOTELY 61 WD MY CLO UD PERSONAL CLOUD STORAGE USER MANUAL 2. Select th e user . T o give the user ac cess to the WDMyCloud. com web site : 1. If the us er alr eady has a WDM yCloud.co m logi n, you ca n updat e and/or rese nd it t o the user by cl icki ng th e appr opriate icon. Note: Y ou ca n also d elete it. 2. If the use ...

  • Western Digital WDBCTL0020HWT - page 67

    ACCESSING Y OUR CLOUD REMOTELY 62 WD MY CLO UD PERSONAL CLOUD STORAGE USER MANUAL T o generate an activatio n code for a user’ s mobile device(s): 1. Click Get Code. Y ou must gen erate one code for eac h app you wa nt to acti vate . A dial og box displa ys the us er’ s activa tion co de and its ex pirat ion dat e and time. Note: Make sur e to ...

  • Western Digital WDBCTL0020HWT - page 68

    ACCESSING Y OUR CLOUD REMOTELY 63 WD MY CLO UD PERSONAL CLOUD STORAGE USER MANUAL About WD Phot os Mobile App Ente rtainm ent is hap pening al l ar ound you. Now you can ca ptur e every moment of it and send it to your devic e for acce ss on any page in your h ome. T ake a photo or video clip on your smartph one or tablet and upload it dir ect ly t ...

  • Western Digital WDBCTL0020HWT - page 69

    ACCESSING Y OUR CLOUD REMOTELY 64 WD MY CLO UD PERSONAL CLOUD STORAGE USER MANUAL 2. Launch WD Photos on your mobile de vice to disp lay the Welc ome p age. 3. T ap Conn ect Now to display the WD Photos welcome page, which has three se ctions: Found in Ne twork, Cloud Sign-in, and Add M anually . 4. Y ou have three options for c onnecting to the WD ...

  • Western Digital WDBCTL0020HWT - page 70

    ACCESSING Y OUR CLOUD REMOTELY 65 WD MY CLO UD PERSONAL CLOUD STORAGE USER MANUAL b. En ter th e acti vation code ge nerated on the WD My C loud’ s dashb oar d and t ap Acti vate . Note: Y ou must generate one co de for ea ch app you want to ac tivate. Codes ar e valid for 48 hours fro m the time of re quest an d can be used one ti me only . See ...

  • Western Digital WDBCTL0020HWT - page 71

    ACCESSING Y OUR CLOUD REMOTELY 66 WD MY CLO UD PERSONAL CLOUD STORAGE USER MANUAL About WD My Cloud Mobile App Y ou are al ways con nected t o your per sonal clou d. Save valuable space on y our iOS, Android, W ind ows, or Bla ckberry de vices with easy photo and vid eo upload s dir ectly to your person al cloud , and then secu rel y access and sha ...

  • Western Digital WDBCTL0020HWT - page 72

    ACCESSING Y OUR CLOUD REMOTELY 67 WD MY CLO UD PERSONAL CLOUD STORAGE USER MANUAL 2. Launch t he app to di splay the Wel come page: 3. T ap Connect Now . 4. Y ou have three options for c onnecting to the WD M y Cloud de vice:  Found in Netw ork : If the mo bile dev ice is con nected by Wi-Fi to the sam e Local Area Netwo rk as the WD My Cloud de ...

  • Western Digital WDBCTL0020HWT - page 73

    ACCESSING Y OUR CLOUD REMOTELY 68 WD MY CLO UD PERSONAL CLOUD STORAGE USER MANUAL . c. Y ou must genera te one code for ea ch app you want to acti vate. Cod es ar e valid for 48 hours from the time of requ est and can be used one tim e only . Se e Enter your user na me and password. 5. T ap Done . 6. T ap your WD M y Cl oud dev ice to disp lay i ts ...

  • Western Digital WDBCTL0020HWT - page 74

    ACCESSING Y OUR CLOUD REMOTELY 69 WD MY CLO UD PERSONAL CLOUD STORAGE USER MANUAL 7. T ap a shar e to display i ts subfol ders. 8. T ap a subfold er to displ ay a list of file s. 9. T ap a file to di splay it. Note: If yo u have pr oblems inst alling the WD My Cloud app, vi sit http://websu pport.wd.com/r n/wdmycloud .asp . For more features and in ...

  • Western Digital WDBCTL0020HWT - page 75

    ACCESSING Y OUR CLOUD REMOTELY 70 WD MY CLO UD PERSONAL CLOUD STORAGE USER MANUAL The Pathway to Y our Personal Cloud If y ou can acce ss th e Inte rnet fr om a c omput er , you can se cur ely acce ss you r media and files an ywhere in the w orld. W D My Clo ud we b acce ss provides free remote a ccess to y our WD My Clou d pers onal clou d stor ag ...

  • Western Digital WDBCTL0020HWT - page 76

    ACCESSING Y OUR CLOUD REMOTELY 71 WD MY CLO UD PERSONAL CLOUD STORAGE USER MANUAL Using Y our Person al Cloud (wdmyclou d.com) 1. Click th e button on the lower rig ht and se lect V iew s har es . 2. If your WD My Clou d devi ce is passw or d prot ected , enter you r passwor d in t he Network Drive Passwor d field. 3. De pendi ng on whethe r you ha ...

  • Western Digital WDBCTL0020HWT - page 77

    ACCESSING Y OUR CLOUD REMOTELY 72 WD MY CLO UD PERSONAL CLOUD STORAGE USER MANUAL and e nding with : Resp ond affirmatively to each screen to complete the process. Y o ur accessible sha r es disp lay: 6. In Windows, clic k the + Open in Explorer button nex t to th e shar e you wan t to acces s. On a Ma c, click the + Open in Fin der button next to ...

  • Western Digital WDBCTL0020HWT - page 78

    ACCESSING Y OUR CLOUD REMOTELY 73 WD MY CLO UD PERSONAL CLOUD STORAGE USER MANUAL  On Windows, on ce your sh ar e has mou nted suc cessf ully , a driv e lett er for th e shar e displays under My C omputer (XP) or Computer (Vista/W indows 7/W indows 8). Y ou can use the drive letter l ike any ot her mapped network dr ive. Ope ning the dr ive disp ...

  • Western Digital WDBCTL0020HWT - page 79

    CONFIGURING S ETTINGS 74 WD MY CLO UD PERSONAL CLOUD STORAGE USER MANUAL Config uring Set ting s General Net work Medi a Utilities Noti fica tio ns Fir mwar e The Setti ngs option on the navi gatio n bar enables the admin istra tor to view an d customiz e the WD My Cloud devi ce’ s syste m, network, media, utilities, notifications, and firmware s ...

  • Western Digital WDBCTL0020HWT - page 80

    CONFIGURING S ETTINGS 75 WD MY CLO UD PERSONAL CLOUD STORAGE USER MANUAL Device Pr ofile 1. In the Devic e Profile section of the Gener al page, view or mo dify the following settings: 2. If you made an y changes, cl ick Save (a ppears below the s ection ). Note: Throughout the WD My Cloud dashboa rd, the Save and Cance l buttons displa y only if y ...

  • Western Digital WDBCTL0020HWT - page 81

    CONFIGURING S ETTINGS 76 WD MY CLO UD PERSONAL CLOUD STORAGE USER MANUAL 1. View or modify th e following settings : 2. Click Save for ea ch change you mak e. Cloud Access If you ar e an administra tor , you can turn cloud ac cess on or of f for the WD My Clou d device, controlling whether com puters and mob ile devices can access the content on it ...

  • Western Digital WDBCTL0020HWT - page 82

    CONFIGURING S ETTINGS 77 WD MY CLO UD PERSONAL CLOUD STORAGE USER MANUAL 3. Click the Configur e link t o change the t ype of conn ection. By defa ult, the WD My Cloud de vice autom atically estab lishes a direct connectio n betw een you r mobil e devic es and r outer . 4. T o chan ge th e conne ction type: a. T o m ake a m anual connection, click ...

  • Western Digital WDBCTL0020HWT - page 83

    CONFIGURING S ETTINGS 78 WD MY CLO UD PERSONAL CLOUD STORAGE USER MANUAL Ener gy Sa ver Y ou can save power us e by the WD My Clo ud devi ce. 1. View or chan ge the follow ing settings: Mac Backups This sec tion of the General page ena bles or disab les T ime Machine backups o f Mac computers. Y o u can also configure T ime Machine Settings. T o co ...

  • Western Digital WDBCTL0020HWT - page 84

    CONFIGURING S ETTINGS 79 WD MY CLO UD PERSONAL CLOUD STORAGE USER MANUAL 3. Use the sli der to indica te the Maxi mum Size of the backup. Leave the slider at the maximum va lue (quota) for your first b ackup (se e on-screen note). After that, move the slider to a smaller quota to avoid f illing up the entire drive with ba ckups. 4. Click Save . Net ...

  • Western Digital WDBCTL0020HWT - page 85

    CONFIGURING S ETTINGS 80 WD MY CLO UD PERSONAL CLOUD STORAGE USER MANUAL Network Services 1. Rev iew or updat e the followi ng: Network Mode Se lect the m ethod of a ssigning the device’ s u nique IP ad dress: • D HCP Clien t (default ) causes the W D My Clou d device t o obtain an IP address and as sociated set tings automat ically from the lo ...

  • Western Digital WDBCTL0020HWT - page 86

    CONFIGURING S ETTINGS 81 WD MY CLO UD PERSONAL CLOUD STORAGE USER MANUAL Changing Net work Mode from DHCP t o Static: Note: I f you swit ch from St atic Mod e to DHCP , you may need t o re -discover t he devic e on your net work. 1. Fo r the Network Mode opt ion , c lic k Stati c . The Change Network Mode di alog box disp lays: 2. Click OK to displ ...

  • Western Digital WDBCTL0020HWT - page 87

    CONFIGURING S ETTINGS 82 WD MY CLO UD PERSONAL CLOUD STORAGE USER MANUAL W orkgr oup (Windows) A workgr oup is a nam e you assi gn to each member of a gr oup of comp uter netwo rk devi ces in a network environment. The de vices that have the same workgroup name ca n easily exch ange infor mation through the n etwork. A work group does not require a ...

  • Western Digital WDBCTL0020HWT - page 88

    CONFIGURING S ETTINGS 83 WD MY CLO UD PERSONAL CLOUD STORAGE USER MANUAL Util ities On the Utilities page, you can test the WD M y Cloud device and get diagnos tic information, re stor e the devic e to factor y defaults , re boot or shut down the device , and import or export a configuration file. 1. On the Navigation Bar , click Setti ngs , and th ...

  • Western Digital WDBCTL0020HWT - page 89

    CONFIGURING S ETTINGS 84 WD MY CLO UD PERSONAL CLOUD STORAGE USER MANUAL System F actory R estore Note: For info rmatio n about us ing the Reset button to retur n the password and netwo rk mode to factory settings , see “Rese tting the WD My Clou d Device” on page 119 . In this s ection of the Settings page, the Administr ator can choose a syst ...

  • Western Digital WDBCTL0020HWT - page 90

    CONFIGURING S ETTINGS 85 WD MY CLO UD PERSONAL CLOUD STORAGE USER MANUAL 4. At the end of the rest ore, the “Fact ory Restor e Successfu l“ message display s, and the system reboots. A setup dialog box displays. Follow the wizard’ s instructions. Device Maintenance: Reboot and Shutdown Y ou can s afely r eboot and shut down yo ur WD My Cloud ...

  • Western Digital WDBCTL0020HWT - page 91

    CONFIGURING S ETTINGS 86 WD MY CLO UD PERSONAL CLOUD STORAGE USER MANUAL 2. If the device is not processing infor mation, or it is but you choose to pr ocee d, click the Continue button. The devi ce shut s down and then r estar ts. W ait unti l the L ED is soli d blue bef or e resu ming work wi th the WD My Clou d devic e. T o shut down the de vice ...

  • Western Digital WDBCTL0020HWT - page 92

    CONFIGURING S ETTINGS 87 WD MY CLO UD PERSONAL CLOUD STORAGE USER MANUAL T o save th e curr ent confi gurati on: 1. Click Save Config File . 2. Browse to the location whe re you want to save the file and clic k Save . T o replace the current confi guratio n: 1. Click Import File . 2. Browse to loc ate the replacement file, se lect it, a nd click Op ...

  • Western Digital WDBCTL0020HWT - page 93

    CONFIGURING S ETTINGS 88 WD MY CLO UD PERSONAL CLOUD STORAGE USER MANUAL T o conf igure notifica tions by em ail: Y ou can se nd notifications to up to five recipien ts. 1. In the Not ifications Emai l section, toggle Aler t Emails to ON . The Notif icat ions Configu ration dialog box disp lays. 2. Move the slider to choose the severity of notifica ...

  • Western Digital WDBCTL0020HWT - page 94

    CONFIGURING S ETTINGS 89 WD MY CLO UD PERSONAL CLOUD STORAGE USER MANUAL Firmware The Fi rmwar e page ena bles you to set u p the device to up date the WD M y Cloud firm ware autom atical ly or to man ually check f or an upda te fil e. The curr ent ve rsion n umber a nd t he date of l ast update of the WD My Cloud firmwar e display . 1. On the Navi ...

  • Western Digital WDBCTL0020HWT - page 95

    CONFIGURING S ETTINGS 90 WD MY CLO UD PERSONAL CLOUD STORAGE USER MANUAL Manually Checking for Updates 1. In the Available Upda tes section, click Check for Update . (The button will be labele d Update Now if new firmware is found.) A mess age let s you k now whe ther new fi rmwar e is avai lable. If it is not available, click OK . If new firmware ...

  • Western Digital WDBCTL0020HWT - page 96

    CONFIGURING S ETTINGS 91 WD MY CLO UD PERSONAL CLOUD STORAGE USER MANUAL 7. In the Manual U pdate section of the Firmw ar e page , click Update from File . 8. S elect the .d eb file a nd click Open . A message prompts for confirmation that y ou want to update now . 9. Click Install and Reboot. A progress bar d isplays. Wh en the process is comp let ...

  • Western Digital WDBCTL0020HWT - page 97

    MANAGING SAFEPOIN TS 93 WD MY CLO UD PERSONAL CLOUD STORAGE USER MANUAL Manag ing Sa fepoints About Sa fepoint s Cr eati ng a S afepo int Updati ng a Safepo int Recov ering a Sa fepoin t Deleting a Sa fepoint Abou t Saf ep oints Y ou can create a complete backup or snap shot of y our WD My Cl oud devic e, calle d a safepoin t, and sav e it to an ex ...

  • Western Digital WDBCTL0020HWT - page 98

    MANAGING SAFEPOIN TS 94 WD MY CLO UD PERSONAL CLOUD STORAGE USER MANUAL 2. Click the Add a S afepoint icon to display the Cr eate a Sa fepoint screen: 3. Clic k either Local USB or Scan Network to disp lay a li st of avail able devi ces on you r local USB d rive or network: Note: T o res can the net work at an y time , clic k the blue refres h/redi ...

  • Western Digital WDBCTL0020HWT - page 99

    MANAGING SAFEPOIN TS 95 WD MY CLO UD PERSONAL CLOUD STORAGE USER MANUAL 4. Select the target device an d the shar e for the operat ion and click Ne xt . If t he shar e is password protected, en ter appropriate cr eden tials. The Cr eate a Sa fepoin t dialog box displa ys. 5. Enter a na me and des cript ion for th e safe point. Note: The name must i ...

  • Western Digital WDBCTL0020HWT - page 100

    MANAGING SAFEPOIN TS 96 WD MY CLO UD PERSONAL CLOUD STORAGE USER MANUAL 7. Y ou have two options:  Cre ate Now: T o create a safepo int on t he share imm ediately , c lick Now , and then click Finish . A progr ess message and t he safepoin t pr ofile dis play: Note: The tim e it take s to create a safep oint va ries base d on th e spee d of yo u ...

  • Western Digital WDBCTL0020HWT - page 101

    MANAGING SAFEPOIN TS 97 WD MY CLO UD PERSONAL CLOUD STORAGE USER MANUAL  Create Late r: If you want to sch edule the cr eation of the safe point, click Later and enter a da te and time you wa nt the safepoint to be created . Note: If th e creat ion pr ocess was not successf ul or was inte rrupted, click the safepo int’ s re try icon to r esume ...

  • Western Digital WDBCTL0020HWT - page 102

    MANAGING SAFEPOIN TS 98 WD MY CLO UD PERSONAL CLOUD STORAGE USER MANUAL Updating a Safepoint Ther e ar e two ways to up date a sa fepoint :  Automat ically - you set the fr equen cy , date, and time when the upda te occurs  Manually T o update a safepoint automaticall y: 1. On the Navigation ba r , click Safepoints to di splay the Pr otect Y ...

  • Western Digital WDBCTL0020HWT - page 103

    MANAGING SAFEPOIN TS 99 WD MY CLO UD PERSONAL CLOUD STORAGE USER MANUAL 3. Click Sta rt Recov ery at the bottom of the page to di spla y the Reco ver Con tent wi th a Safepoi nt dial og box: 4. Click Network or Loc al (for USB devices ) to displ ay a list of availab le dev ices on your network: ...

  • Western Digital WDBCTL0020HWT - page 104

    MANAGING SAFEPOIN TS 100 WD MY CLO UD PERSONAL CLOUD STORAGE USER MANUAL 5. Select a device to display t he list of its availa ble shares: 6. Select th e shar e that h as the safe point and cl ick the Next button. If the s hare is password protected, en ter appropriate cr eden tials: 7. Choos e the safe point yo u want to recover and click Recover ...

  • Western Digital WDBCTL0020HWT - page 105

    PLAYING/STREAMING V IDEOS, PHOTOS, & MUSIC 100 WD MY CLO UD PERSONAL CLOUD STORAGE USER MANUAL Playing/St r eaming Vide os, Photos, & Music Media Server s Media S torage Enabling/D isabling DLNA and iT unes Acce ssing Y our Per sonal C loud Using Media Players Accessing Y our P ersonal Cloud Using iT unes Media Servers The WD My Cloud Perso ...

  • Western Digital WDBCTL0020HWT - page 106

    PLAYING/STREAMING V IDEOS, PHOTOS, & MUSIC 101 WD MY CLO UD PERSONAL CLOUD STORAGE USER MANUAL Media T ypes Supported by DLNA Note: Some de vices may no t support playback of all these fi les. Pleas e refe r to your devi ce’ s user manual to se e which formats are supp orted. Media T ypes Supported by iT un es Note: IT u nes 10.4 or later on ...

  • Western Digital WDBCTL0020HWT - page 107

    PLAYING/STREAMING V IDEOS, PHOTOS, & MUSIC 102 WD MY CLO UD PERSONAL CLOUD STORAGE USER MANUAL These fol ders ar e for your conven ienc e; you can pu t any supp orted media fi le in any s har e. Note: Y ou will notice t hat the Publ ic shar e's Shared Music and Sh ared Pictur es shar es contain mirror ed and uploaded subfolders . These fol ...

  • Western Digital WDBCTL0020HWT - page 108

    PLAYING/STREAMING V IDEOS, PHOTOS, & MUSIC 103 WD MY CLO UD PERSONAL CLOUD STORAGE USER MANUAL 2. T o vi ew a list of your m edia p layers/ r eceivers on you r home n etwork, click the Vi ew Media Play ers link. The Media Streaming Options dial og box di splays. 3. T o block or unb lock acce ss for a DLNA device on the Media Str eami ng Options ...

  • Western Digital WDBCTL0020HWT - page 109

    PLAYING/STREAMING V IDEOS, PHOTOS, & MUSIC 104 WD MY CLO UD PERSONAL CLOUD STORAGE USER MANUAL Adding Media Con tent to the Folders 1. Ope n Windows Explorer or M ac Finder : 2. Copy your mu sic files to the Shared Music fold er . 3. Follow the same process to place y our videos and pictures into their respective Pictures and Video folders. Not ...

  • Western Digital WDBCTL0020HWT - page 110

    PLAYING/STREAMING V IDEOS, PHOTOS, & MUSIC 105 WD MY CLO UD PERSONAL CLOUD STORAGE USER MANUAL Other Media Players Foll owing ar e general st eps for se tting up devi ces such as digita l pictu re fr ames, Blu Ray player s, netwo rk connect ed TVs, and digita l medi a adapter s: 1. Make sure that your WD My Cloud dev ice is connecte d to your h ...

  • Western Digital WDBCTL0020HWT - page 111

    CONNECTING A USB HARD DRIVE 116 WD MY CLO UD PERSONAL CLOUD STORAGE USER MANUAL Connec ting a USB Har d Dri ve Overv iew Conne cting A USB Driv e Mapping A USB Driv e (W indows Only) Cr eatin g a Shortcut to the USB Driv e (Windows only) Overvi ew When you atta ch a U SB driv e to the WD M y Cloud d evice’ s U SB 3. 0 expa nsion port , it becomes ...

  • Western Digital WDBCTL0020HWT - page 112

    CONNECTING A USB HARD DRIVE 117 WD MY CLO UD PERSONAL CLOUD STORAGE USER MANUAL Mapp ing A USB Drive (W indows O nly) 1. Right- or left-click the WD Quick V iew icon in the system t ray to display a menu. 2. Move the pointer o ver or click to select y our USB drive and display a subm enu: 3. Select Map [US B name] on the WD Quic k View s ubmenu. Th ...

  • Western Digital WDBCTL0020HWT - page 113

    APPENDIX A: SP ECIFICATIONS 118 WD MY CLO UD PERSONAL CLOUD STORAGE USER MANUAL Appendix A: Specifications Ethernet High perf ormance ( 100/1000) Gigabit Ethe rnet connectio n Inter nal hard drive WD 3.5 -inch SA T A h ard drive Supported p rotocols CIFS/S MB, NFS, FTP , AFP I/O ports Data tr ansfer rat e Gigabit Et hernet (R J-45) port USB 3.0 u p ...

  • Western Digital WDBCTL0020HWT - page 114

    APP ENDI X B: T ROUBL ESHOO TING 119 WD MY CLO UD PERSONAL CLOUD STORAGE USER MANUAL Appendix B: T r oubleshooting First Step s Checklist Resetting the WD My Cloud Device Spec ific Problems and C orrective Act ions First Steps Checkl ist  Ar e all cab les co rr ectly con nected and secur ed?  Is th e WD pr ovided powe r adapt er pl ugged di r ...

  • Western Digital WDBCTL0020HWT - page 115

    APP ENDI X B: T ROUBL ESHOO TING 120 WD MY CLO UD PERSONAL CLOUD STORAGE USER MANUAL Reset ting with P owe r Of f At the sam e time as you plug powe r into the WD My Clou d device, press the Reset b utton and ho ld for a bout 40 seconds. The dev ice un dergoes a syst em re stor e and powers on. Speci fic Problems a nd Corrective Ac tions The follow ...

  • Western Digital WDBCTL0020HWT - page 116

    APP ENDI X B: T ROUBL ESHOO TING 121 WD MY CLO UD PERSONAL CLOUD STORAGE USER MANUAL c. Select wdmycl oud . d. On the T ools menu, cli ck Map Network Drive . 5. For W indows 8: a. Click t he Fil e Expl or er icon , a nd in th e ribb on (top of page), click Computer > Map Network Dri ve . 6. Select wdmycloud . 7. Leave the drive set to the defaul ...

  • Western Digital WDBCTL0020HWT - page 117

    APP ENDI X B: T ROUBL ESHOO TING 122 WD MY CLO UD PERSONAL CLOUD STORAGE USER MANUAL I am unable to play music, videos and/or view pictures thr ough my digital media adapte r .  There are many kinds of file form ats for p ictures, vide os and music; yo ur particular digi tal media adapter may not supp ort a format t o play or display i t. Depend ...

  • Western Digital WDBCTL0020HWT - page 118

    APP ENDI X B: T ROUBL ESHOO TING 123 WD MY CLO UD PERSONAL CLOUD STORAGE USER MANUAL I need t o migrate a large am ount of data (50 GB or more) from a USB external drive to my My Cloud device. 1. Connect the U SB drive to your co mputer for optim al performa nce. 2. Connect your comp uter and t he My Cloud device dir ectly to your r out er with a w ...

  • Western Digital WDBCTL0020HWT - page 119

    APPENDIX C: REGULATORY AND WARRANTY INFORMATION 124 WD MY CLO UD PERSONAL CLOUD STORAGE USER MANUAL Appendix C: Regulatory and W arrant y Infor mation Regulatory C ompliance W arran ty Informat ion (All Regions Excep t Austr alia/New Ze aland) W arran ty In formation (Aust rali a/New Zea land onl y) Regu latory Compli ance Federal Communications Co ...

  • Western Digital WDBCTL0020HWT - page 120

    APPENDIX C: REGULATORY AND WARRANTY INFORMATION 125 WD MY CLO UD PERSONAL CLOUD STORAGE USER MANUAL KC Notice (Republic of Kor ea only) Envir onmental Compliance (China) W arranty Information (All Regions Except Australia/ New Zealand) Obtaining Service WD values your business and always attempts to provide yo u the very best of service. If this Pr ...

  • Western Digital WDBCTL0020HWT - page 121

    APPENDIX C: REGULATORY AND WARRANTY INFORMATION 126 WD MY CLO UD PERSONAL CLOUD STORAGE USER MANUAL of such damages. In the Uni ted States, some states do not allow exclusion or lim itations of incidental or consequential damages, so the limitations above may no t apply to you. This warranty g ives you specific legal rights, and you may also h ave ...

  • Western Digital WDBCTL0020HWT - page 122

    APPENDIX C: REGULATORY AND WARRANTY INFORMATION 127 WD MY CLO UD PERSONAL CLOUD STORAGE USER MANUAL will be returned to you at your expense. Authorized r e turn s must be shipped i n an approv ed shipping container , prepaid and insur ed, to the address provided with your RMA number . If following receipt of a qualifying claim under this warranty , ...

  • Western Digital WDBCTL0020HWT - page 123

    IND EX 128 WD MY CLOUD PE RSONAL CLOUD STORAGE USER MAN UAL Index A Accessing personal clou d on the web 70 your personal cloud remotely 60 Accessories 5 Alerts dashboard i cons 43 monitori ng with WD Quick View 38 Apple Time Machi ne 27 B Backin g up Apple Time Machi ne 27 Windows 7 B ackup and Restore 26 Windows 8 File History 27 Box c ontents 5 ...

  • Western Digital WDBCTL0020HWT - page 124

    IND EX 129 WD MY CLOUD PE RSONAL CLOUD STORAGE USER MAN UAL Medi a enabling streaming 82 Media setting, DLNA and iTunes 82 Mobile apps installi ng WD My C loud 66 installi ng WD Ph otos 63 Mobiliz ing you r files,ov erview 62 Mon itori ng s torag e 37 N Navigating through the sy stem 43 Network services settings 80 Network settings 79 Notifications ...

  • Western Digital WDBCTL0020HWT - page 125

    IND EX 130 WD MY CLOUD PE RSONAL CLOUD STORAGE USER MAN UAL checklist 119 drive not connecting to network 120 failed router 120 LEDs don’t light up 120 manua lly mapp ing t he drive letter 120 resetting the system 119 Setup or WD SmartWar e cannot detect my drive 12 1 U Unins talling WD Quick View 40 USB hard drive connect and manage 116 creating ...

  • Western Digital WDBCTL0020HWT - page 126

    Informati on furnished by WD is bel ieved to be accurate and r eliabl e; however , no re sponsibility is assumed by WD for it s use no r for any infringem ent of paten ts or other rights o f third parties whic h may result from its use. No license is g ranted b y implic ation or otherwise under any p atent or patent rights of WD. WD reserves the ri ...

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All of them are important, but the most important information from the point of view of use of the device are in the user manual Western Digital WDBCTL0020HWT.

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A complete manual for the device Western Digital WDBCTL0020HWT, how should it look like?
A manual, also referred to as a user manual, or simply "instructions" is a technical document designed to assist in the use Western Digital WDBCTL0020HWT by users. Manuals are usually written by a technical writer, but in a language understandable to all users of Western Digital WDBCTL0020HWT.

A complete Western Digital manual, should contain several basic components. Some of them are less important, such as: cover / title page or copyright page. However, the remaining part should provide us with information that is important from the point of view of the user.

1. Preface and tips on how to use the manual Western Digital WDBCTL0020HWT - At the beginning of each manual we should find clues about how to use the guidelines. It should include information about the location of the Contents of the Western Digital WDBCTL0020HWT, FAQ or common problems, i.e. places that are most often searched by users in each manual
2. Contents - index of all tips concerning the Western Digital WDBCTL0020HWT, that we can find in the current document
3. Tips how to use the basic functions of the device Western Digital WDBCTL0020HWT - which should help us in our first steps of using Western Digital WDBCTL0020HWT
4. Troubleshooting - systematic sequence of activities that will help us diagnose and subsequently solve the most important problems with Western Digital WDBCTL0020HWT
5. FAQ - Frequently Asked Questions
6. Contact detailsInformation about where to look for contact to the manufacturer/service of Western Digital WDBCTL0020HWT in a specific country, if it was not possible to solve the problem on our own.

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