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Manual Cisco Linksys SPA9000

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  • Cisco Linksys SPA9000 - page 1

    Corporate Headquarters Linksys 121 Theory Drive Irvine, CA 9261 7 USA http://www.linksys.com Tel: 949 823-1200 800 546-5797 Fax: 949 823-1100 Linksys SP A90 0 0 A dministrator Guide Document Version 3.01 ...

  • Cisco Linksys SPA9000 - page 2

    Specifications are subject to change withou t notice. Linksys is a regist ered trademark or trademark of Cisc o Syst ems, In c. and/ or its affiliates in the U.S. and certain other countries. Othe r brands and product na mes are trademarks or registered tr ademarks of their respective holders. Linksys SPA9000 Ad ministrator Gui de Copyright ©2007 ...

  • Cisco Linksys SPA9000 - page 3

    iii Linksys SPA9000 Administ rator Guide Document Version 3.01 CONTENTS Preface i-xi Document Audience i-xi How This Document is Organized i-xii Document Conventions i-xii Related Documentation i-xiii Technical Support i-xiii CHAPTER 1 Using the Linksys Voice System 1-1 The Linksys Voice System 1-1 Overview 1-1 SPA400 SIP-PSTN Gateway and Voicemail ...

  • Cisco Linksys SPA9000 - page 4

    Contents iv Linksys SPA9000 Administrator Guide Document Version 3.01 Remote Provisioning of the SP A9000 1-15 Where to Go From Here 1-16 CHAPTER 2 Getting Started 2-1 Implementing LVS 2-1 Using the SPA9000 and SPA400 as a VoIP PBX System 2-2 Using the SPA9000 as a Media Proxy 2-3 Using the LVS as a Key System 2-3 SPA9000 Hardware 2-4 SPA9000 Back ...

  • Cisco Linksys SPA9000 - page 5

    Contents v Linksys SPA9000 Administ rator Guide Document Version 3.01 Troubleshooting and Configuration FAQ 2-31 CHAPTER 3 Configuring Voice Se rvice and Voicemail 3-1 Using the Wizard to Configure ITSP Voice Services and Voicemail 3-1 Completing the Voicemail Configuration 3-6 Configuring the SPA400 fo r PS TN Conne ctivity or Voicemail 3-8 Unders ...

  • Cisco Linksys SPA9000 - page 6

    Contents vi Linksys SPA9000 Administrator Guide Document Version 3.01 Dial Plans 4-13 Basic Call Management 4-13 Receiving External Phone Ca lls 4-13 Calling Between Clie nt Stations 4-13 Client Stations Callin g an Ex ternal Number 4-14 External Users Calling the SPA9000 4-15 Supporting Multiple DID Numbers Per Line Interface 4-16 Managing Call Fo ...

  • Cisco Linksys SPA9000 - page 7

    Contents vii Linksys SPA9000 Administ rator Guide Document Version 3.01 Using the IVR to Record Auto-Attendant Prompts 5-2 Using the Wizard to Configure the Auto-Attenda nt 5-4 Using the Administration Web Server to Configure the Auto-Attendant 5-6 Downloading Prompts 5-8 Configuring Dial Plans fo r the Auto-Attendan t 5-9 Alternative AA Configurat ...

  • Cisco Linksys SPA9000 - page 8

    Contents viii Linksys SPA9000 Administrator Guide Document Version 3.01 SIP Tab 6-7 SIP Parameters 6-7 SIP Timer Values (sec) 6-8 Response Status Code Handling 6-10 RTP Parameters 6-10 SDP Payload Types 6-11 NAT Support Parameters 6-13 PBX Parameters 6-14 Internal Music Source Parameters 6-17 Auto Attendant Parameters 6-18 PBX Phone Parameters 6-21 ...

  • Cisco Linksys SPA9000 - page 9

    Contents ix Linksys SPA9000 Administ rator Guide Document Version 3.01 NAT Settings 6-53 Proxy and Registration 6-54 APPENDIX A Acronyms APPENDIX B Glossary I NDEX ...

  • Cisco Linksys SPA9000 - page 10

    Contents x Linksys SPA9000 Administrator Guide Document Version 3.01 ...

  • Cisco Linksys SPA9000 - page 11

    xi Linksys SPA9000 Administ rator Guide Document Version 3.01 Preface The L VS 9000 solution in cludes a line of IP communication pro ducts including desktop IP phones, an IP PBX, and PSTN gateway This guide describes basic administrat ion and us e of the Li nksys SP A9000 IP PBX and th e SP A400 PSTN gateway . It contains the following sections: ? ...

  • Cisco Linksys SPA9000 - page 12

    xii Linksys SPA9000 Administrator Guide Document Version 3.01 Prefac e How This Docu ment is Organized How This Document is Organized This document is divi ded into the following chapters and app endices. Document Conventions The following are the typ ographic conventions us ed in this document. Chapter Contents Chapter 1, “Using the Linksys V o ...

  • Cisco Linksys SPA9000 - page 13

    xiii Linksys SPA9000 Administ rator Guide Document Version 3.01 Preface Related Do cumentation Related Documentation The following document ation provides addition al information about features and functionality of the SP A9000: • L VS CTI Integratio n Guide • L VS Integra tion with ITSP Ho sted V oicemail G uide • AA & IVR Quick Guides ? ...

  • Cisco Linksys SPA9000 - page 14

    xiv Linksys SPA9000 Administrator Guide Document Version 3.01 Prefac e Technical Support ...

  • Cisco Linksys SPA9000 - page 15

    1-1 Linksys SPA9000 Administrator Guide Document Version 3.01 CH A P T E R 1 Using the Linksys Voice System This chapter provides an introduction to the comp onen ts and functionality o f the Linksys V oice System (L VS). It includes th e following sections: • The Linksys V oice System, page 1-1 • T echnology Background, page 1-6 • SP A9000 A ...

  • Cisco Linksys SPA9000 - page 16

    1-2 Linksys SPA9000 Administrator Guide Document Version 3.01 Chapter 1 Using the Linksys Voice System The Linksys Voice System Figure 1-1 The Linksys Voice Sy stem (LVS) with the SPA 9000 and SPA400 The L VS 9000 sys tem uses t he power of V oIP t o pr ovide enterprise-quality telephony features to small office/ho me office (SOHO) and small bu sin ...

  • Cisco Linksys SPA9000 - page 17

    1-3 Linksys SPA9000 Administrator Guide Document Version 3.01 Chapter 1 Using the Linksys Voice System The Linksys Voice System Designed to be implemented with t he SP A9000, the SP A400 lets cost-consci ous business users take advantage of all the high-value features on the L VS, which are typically found on much more ex pensive voice communicatio ...

  • Cisco Linksys SPA9000 - page 18

    1-4 Linksys SPA9000 Administrator Guide Document Version 3.01 Chapter 1 Using the Linksys Voice System The Linksys Voice System • Configuration and Maintenance via W eb Interface (Local or Remote – St atus Display of All Conn ections • Remote Configuratio n via – HTTPS with XML Formatted Files – HTTP or TFTP with 256-B it Encrypted Bina r ...

  • Cisco Linksys SPA9000 - page 19

    1-5 Linksys SPA9000 Administrator Guide Document Version 3.01 Chapter 1 Using the Linksys Voice System The Linksys Voice System Additional Features When Used with SPA900 Series IP Phones The following lists t he additional features available when usin g the SP A9000 with SP A900 Series IP phones: • Line S tatus - Active Line Indication, Name/Numb ...

  • Cisco Linksys SPA9000 - page 20

    1-6 Linksys SPA9000 Administrator Guide Document Version 3.01 Chapter 1 Using the Linksys Voice System Technology Backg round Technology Background This section p rovides backgro und infor mation about the technolo gy and pro tocols used by the SP A9000 system. It in cludes the follow ing topics: • Session Initiation Protocol, p age 1-6 • SP A9 ...

  • Cisco Linksys SPA9000 - page 21

    1-7 Linksys SPA9000 Administrator Guide Document Version 3.01 Chapter 1 Using the Linksys Voice System Technology Backgrou nd In Figure 1-3 , UserA and UserB are client stations (UAs) th at register over the local are a netwo rk to which the SP A9000 PBX is connected. Wh en UserA calls UserB, the SP A9000 acts as a SIP proxy and establishes a sessi ...

  • Cisco Linksys SPA9000 - page 22

    1-8 Linksys SPA9000 Administrator Guide Document Version 3.01 Chapter 1 Using the Linksys Voice System Technology Backg round Local traffic is not affected by this conf iguration. Wh en UserA in itiates a call to UserB, R TP traffic still flows directly between the two U As. The media pr oxy only affects R TP traffic to a UA connected through the I ...

  • Cisco Linksys SPA9000 - page 23

    1-9 Linksys SPA9000 Administrator Guide Document Version 3.01 Chapter 1 Using the Linksys Voice System Technology Backgrou nd Network Address Translation (NAT) This section des cribes issues t hat arise wh en using th e L VS on a netw ork behind a network addres s translation (NA) de vice. It in cludes the following topics: • NA T Overview , page ...

  • Cisco Linksys SPA9000 - page 24

    1-10 Linksys SPA9000 Administrator Guide Document Version 3.01 Chapter 1 Using the Linksys Voice System Technology Backg round NAT Types The different types of NA T implementa tion are sometim es divide d into th e followi ng cate gories: • Full cone NA T—Also known as one-to-one NA T . All requests from the same internal IP addr ess and port a ...

  • Cisco Linksys SPA9000 - page 25

    1-11 Linksys SPA9000 Administrator Guide Document Version 3.01 Chapter 1 Using the Linksys Voice System SPA9000 Architecture SIP-NAT Interoperation In the case of SIP , the addresses where mess ages/dat a should be sent to a SP A9000 sy stem are em bedded in the SIP messages sent by the device. If the SP A9000 system is sitting behind a NA T device ...

  • Cisco Linksys SPA9000 - page 26

    1-12 Linksys SPA9000 Administrator Guide Document Version 3.01 Chapter 1 Using the Linksys Voice System SPA9000 Architecture Architectural Components Figure 1-6 SPA9000 Architecture As shown in Figure 1-6 , the SP A 9000 provides four l ogical line in terfaces, referred to as Line 1, 2, 3, and 4. Each line can be co nfigured with the same or a dif ...

  • Cisco Linksys SPA9000 - page 27

    1-13 Linksys SPA9000 Administrator Guide Document Version 3.01 Chapter 1 Using the Linksys Voice System SPA9000 Architecture Multicast Addressing and Group Paging The <Multicast Address> paramet e r on t he PBX Parame ters page defines the multicast address used by the SP A9000 and the SP A900 Series phones to communicate with each oth er . T ...

  • Cisco Linksys SPA9000 - page 28

    1-14 Linksys SPA9000 Administrator Guide Document Version 3.01 Chapter 1 Using the Linksys Voice System SPA9000 Architecture Configuration Options This section descri bes the different met hods for configuring the SP A9000. It includes the fol lowing topics: • Interactive V oice Res ponse, page 1-14 • Setup W i zard • Administration W eb Serv ...

  • Cisco Linksys SPA9000 - page 29

    1-15 Linksys SPA9000 Administrator Guide Document Version 3.01 Chapter 1 Using the Linksys Voice System SPA9000 Architecture For detailed information about using the administrati on web server , refer to the “Using the Administration W eb Server” section on page 2-22 . For a description of each parameter provid ed by the administration web serv ...

  • Cisco Linksys SPA9000 - page 30

    1-16 Linksys SPA9000 Administrator Guide Document Version 3.01 Chapter 1 Using the Linksys Voice System Where to Go From Her e Where to Go From Here The following table summar i zes the steps require d to implement and configure the SP A9000 system and indicates where to look fo r t he information required. For additional information about specific ...

  • Cisco Linksys SPA9000 - page 31

    2-1 Linksys SPA9000 Administrator Guide Document Version 3.01 CH A P T E R 2 Getting Started This chapter pr ovides the information required t o implement a SP A9000 system, incl uding making the required network connectio ns and establishing basi c connectivity among the system components. It includes th e follo wing sectio ns: • Implementing L ...

  • Cisco Linksys SPA9000 - page 32

    2-2 Linksys SPA9000 Administrator Guide Document Version 3.01 Chapter 2 Getting Started Implementing LVS Using the SPA9000 and SPA400 as a VoIP PBX System Figure 2-1 illustrat es the hardware required to i mplement a SP A9000 system wi th the SP A400 connected to the PSTN. Figure 2-1 SPA9000 and SP A400 System Har dware The following are the basic ...

  • Cisco Linksys SPA9000 - page 33

    2-3 Linksys SPA9000 Administrator Guide Document Version 3.01 Chapter 2 Getting Started Implementing LVS In addition, you n eed at least one active ITSP phon e service account and its settings (including DID number for incoming cal ls) if you use the Internet for tel ephone service. If you are using the SP A400 for connection to the PSTN, you need ...

  • Cisco Linksys SPA9000 - page 34

    2-4 Linksys SPA9000 Administrator Guide Document Version 3.01 Chapter 2 Getting Started Implementing LVS Figure 2-2 Using LVS with SPA9 000 and SPA400 a s a Key System When implementing the SP A9000 and SP A400 as a key system, the SP A9000 is connected through a switch to one or more SP A400s, wh ich are then conn ected to the ex isting DID lines ...

  • Cisco Linksys SPA9000 - page 35

    2-5 Linksys SPA9000 Administrator Guide Document Version 3.01 Chapter 2 Getting Started Implementing LVS Figure 2-3 SPA9000 Back Pan el The following are the int erfaces provided by the SP A9000, from left to right: • Phone 1/2—Connect to an analog telephone or fax mach ine with an RJ-1 1 cable. • Internet—Connect to a switch, rou ter , or ...

  • Cisco Linksys SPA9000 - page 36

    2-6 Linksys SPA9000 Administrator Guide Document Version 3.01 Chapter 2 Getting Started Implementing LVS SPA400 Hardware Figure 2-5 SPA400 Back Panel The SP A400 provides the following i nterfaces (from left to right): • USB—Use this to conn ect the SP A400 USB voicemail modul e containing voicemail prompt s and provides the storage locati on f ...

  • Cisco Linksys SPA9000 - page 37

    2-7 Linksys SPA9000 Administrator Guide Document Version 3.01 Chapter 2 Getting Started Implementing LVS This table is based on t he following assumptions: • Bandwidth Calculated with No Silence Suppression • 20 Millisecond of payl oad per R TP packet Note The use of silence suppression can reduce the average band width budget by 30% or more. F ...

  • Cisco Linksys SPA9000 - page 38

    2-8 Linksys SPA9000 Administrator Guide Document Version 3.01 Chapter 2 Getting Started Using the Interactive Vo ice Response Interface Making the Physical Connections T o establish or verify the necessary c onnectivity com plete the following steps. Note This includes th e steps requi red to establis h basic connect ivity for L VS and does not add ...

  • Cisco Linksys SPA9000 - page 39

    2-9 Linksys SPA9000 Administrator Guide Document Version 3.01 Chapter 2 Getting Started Using the Interactive Vo ice Response Interface The interactive voice response (IVR) features that ar e available depend on yo ur system configurat ion. A convenient quick-referenc e for the IVR is available at the following website: http://www .linksys.com/ Usi ...

  • Cisco Linksys SPA9000 - page 40

    2-10 Linksys SPA9000 Administrator Guide Document Version 3.01 Chapter 2 Getting Started Using the Interactive Vo ice Response Interface IVR Options Ta b l e 2-2 summarizes the options provided by the IVR. Table 2-2 IVR Options IVR Action IVR Menu Choice Parameter(s) Notes Enter IVR Menu * * * * None Ignore SIT or other tones unt il you hear , “L ...

  • Cisco Linksys SPA9000 - page 41

    2-11 Linksys SPA9000 Administrator Guide Document Version 3.01 Chapter 2 Getting Started Using the Interactive Vo ice Response Interface Note The items marked with “Requires Pa ssword ” only requ ire a password if the Admini strator pass word is set. Set Primary DNS Server 161 Enter IP address using numbers on the telephone key pad. Use the * ( ...

  • Cisco Linksys SPA9000 - page 42

    2-12 Linksys SPA9000 Administrator Guide Document Version 3.01 Chapter 2 Getting Started Initial Setup and Configuration Entering a Password through the IVR T o input the password using the p hone keypad, the following t ranslation conventions appl y: – T o input: A, B, C, a, b, c—press “ 2 ’ – T o input: D, E, F , d, e, f—press “ 3 ? ...

  • Cisco Linksys SPA9000 - page 43

    2-13 Linksys SPA9000 Administrator Guide Document Version 3.01 Chapter 2 Getting Started Initial Setup and Configuration Licensing The SP A9000 is sh ipped from the fa ctory with a four-u ser license. This means that the SP A9000 allows registration from up to four external IP addresses (fi rst come/first serve). If you need to support more client ...

  • Cisco Linksys SPA9000 - page 44

    2-14 Linksys SPA9000 Administrator Guide Document Version 3.01 Chapter 2 Getting Started Initial Setup and Configuration Figure 2-7 SPA Setup Wizard—Page 1 Step 2 Click Next . The subsequent screen provi des a review of the setu p requirements that are required to successfully complete the wizard. After veri fying that y ou have completed the req ...

  • Cisco Linksys SPA9000 - page 45

    2-15 Linksys SPA9000 Administrator Guide Document Version 3.01 Chapter 2 Getting Started Initial Setup and Configuration Complete the following step s before continuing with the wizard: 1. Connect a multi-port sw itch to the router in your network. 2. Connect the Internet port on the SP A9000 to the switch. 3. Connect the SP A900 series phones to t ...

  • Cisco Linksys SPA9000 - page 46

    2-16 Linksys SPA9000 Administrator Guide Document Version 3.01 Chapter 2 Getting Started Initial Setup and Configuration 4. T o use Static IP , type the static IP address, type the default router addres s (in the Gateway field), and type the addresses of the pr imary and secondary DNS servers. The Secondary DNS server is opti onal when using static ...

  • Cisco Linksys SPA9000 - page 47

    2-17 Linksys SPA9000 Administrator Guide Document Version 3.01 Chapter 2 Getting Started Initial Setup and Configuration Figure 2-10 SPA Setup Wizard—Page 9 Step 7 T ype the IP address of the SP A9000 on the Internet. T o determine the Internet IP address of the SP A9000: 1. Pickup the handset of an analog phone connected to the P hone 1 port of ...

  • Cisco Linksys SPA9000 - page 48

    2-18 Linksys SPA9000 Administrator Guide Document Version 3.01 Chapter 2 Getting Started Initial Setup and Configuration Step 12 Click Submit . The system displays the Main Menu of the Setup Wizard (see Figur e 2-12 ). Figure 2-12 SPA Setup Wizard—Main Menu Y ou can use the options on this menu to perform the fo llowing configuration operations: ...

  • Cisco Linksys SPA9000 - page 49

    2-19 Linksys SPA9000 Administrator Guide Document Version 3.01 Chapter 2 Getting Started Initial Setup and Configuration The system displays the first pa ge of the Upgrade W izard (see Figure 2-13 ). Figure 2-13 Software Upgrade Wizard—Page 1 ...

  • Cisco Linksys SPA9000 - page 50

    2-20 Linksys SPA9000 Administrator Guide Document Version 3.01 Chapter 2 Getting Started Initial Setup and Configuration Step 4 Select one of the following types of d evices to upgrade: • SP A941/921 • SP A942/922 • SP A962 • SP A901 • SP A9000 • SP A400 Step 5 Click Next . Step 6 The system displ ays Page 2 of the Sof tware Upgrade W i ...

  • Cisco Linksys SPA9000 - page 51

    2-21 Linksys SPA9000 Administrator Guide Document Version 3.01 Chapter 2 Getting Started Initial Setup and Configuration Step 10 The system displays Page 3 of th e Software Upgrade Wizard (see Figure 2-16 ). Figure 2-16 Software Upgrade Wizard—Page 3 Step 11 Click Select File . The system displays the W indows Browse window (see Figure 2-17 ). Fi ...

  • Cisco Linksys SPA9000 - page 52

    2-22 Linksys SPA9000 Administrator Guide Document Version 3.01 Chapter 2 Getting Started Setting the SPA9000 Administ rator Account Password Setting the SPA9000 Administrator Account Password Complete the folllowing steps to ch ange the Administrator password . Step 1 Select Change Admin Password from the Adv anced Features menu (see Figure 2-18 ). ...

  • Cisco Linksys SPA9000 - page 53

    2-23 Linksys SPA9000 Administrator Guide Document Version 3.01 Chapter 2 Getting Started Using the Administration Web Server Y ou access the administration web server throug h the Internet (W AN) interface on the SP A9000. Step 2 Determine the address of t he administration web server . a. Connect an analog teleph one to the Phone 1 or Phone 2 port ...

  • Cisco Linksys SPA9000 - page 54

    2-24 Linksys SPA9000 Administrator Guide Document Version 3.01 Chapter 2 Getting Started Advanced Metho ds of Configuration Enter the appropri ate login information. T wo views of the administrat ion web server are available. Click basic to view basic settings, or click advanced to view advanced settings. Step 7 If you make changes on a screen, cli ...

  • Cisco Linksys SPA9000 - page 55

    2-25 Linksys SPA9000 Administrator Guide Document Version 3.01 Chapter 2 Getting Started Advanced Methods of Configuration • Upgrade • Reboot • Resync Administrator account privilege is needed for these functions. Upgrade URL The Upgrade UR L lets yo u upgrade the SP A9000 to the firmw are specified by the URL , which can identify either a TF ...

  • Cisco Linksys SPA9000 - page 56

    2-26 Linksys SPA9000 Administrator Guide Document Version 3.01 Chapter 2 Getting Started Advanced Metho ds of Configuration Note The SP A9000 reboots only when i t is idle. The Reboot URL is http://sp a-ip-addr/admin/reboot. Provisioning This section descri bes the provisioning functio nality of the SP A9000. This section includes th e following to ...

  • Cisco Linksys SPA9000 - page 57

    2-27 Linksys SPA9000 Administrator Guide Document Version 3.01 Chapter 2 Getting Started Advanced Methods of Configuration formatted and encrypted .cfg file. The SPC to ol is available from Lin ksys for the W in32 environment and Linux-i386-elf envi ronment. Requests for SPC t ools compi led on other platforms are evaluated o n a case-by-case basis ...

  • Cisco Linksys SPA9000 - page 58

    2-28 Linksys SPA9000 Administrator Guide Document Version 3.01 Chapter 2 Getting Started Advanced Metho ds of Configuration Figure 2-20 Unprovision ed Client Sta tion Acquiring a Configur ation Profile T o add a new IP phone to the SP A 9000, connect the IP phone to the QoS switch to whi ch the SP A 9000 is connected and power on the unit. To add a ...

  • Cisco Linksys SPA9000 - page 59

    2-29 Linksys SPA9000 Administrator Guide Document Version 3.01 Chapter 2 Getting Started Advanced Methods of Configuration <Extension_2_>1</Extension_2_> <Short_Name_2_> next-available-user-id </Short_Name_2> <Extension_3_>1</Extension_3_> <Short_Name_3_> next-available-user-id </Short_Name_3> <Ext ...

  • Cisco Linksys SPA9000 - page 60

    2-30 Linksys SPA9000 Administrator Guide Document Version 3.01 Chapter 2 Getting Started Client Registration Client stations download sp a$PSN.cfg and init_$MA.x ml o nly once for initial co nfiguration. However , they download generic.xml on every reboot. Therefore, parameters manu ally configured on the client station that overlap with the conten ...

  • Cisco Linksys SPA9000 - page 61

    2-31 Linksys SPA9000 Administrator Guide Document Version 3.01 Chapter 2 Getting Started Troubleshooting and Configur ation FAQ zone on the client stations. This assumes that the SP A9000 can maintain the real-time clock b ased on an NTP server or a DA TE header supplied by the ITSP . Following is an exampl e of a 200 response to REGISTER (note tha ...

  • Cisco Linksys SPA9000 - page 62

    2-32 Linksys SPA9000 Administrator Guide Document Version 3.01 Chapter 2 Getting Started Troubleshooting and Configu ration FAQ E. Make sure the configured proxy server on the phone match es th e SPA9000 IP address. (Refer to the phone documentatio n for details.) 2. The IP phone can make internal calls to other IP phones and analog ph ones but it ...

  • Cisco Linksys SPA9000 - page 63

    2-33 Linksys SPA9000 Administrator Guide Document Version 3.01 Chapter 2 Getting Started Troubleshooting and Configur ation FAQ c. Wait until you hear “Links ys configuration menu. Please enter the op tion followed by the # (pound) key or hang u p to exit.” d. Press 110# . e. You hear the IP address assigned to the SPA9000 Internet (external) i ...

  • Cisco Linksys SPA9000 - page 64

    2-34 Linksys SPA9000 Administrator Guide Document Version 3.01 Chapter 2 Getting Started Troubleshooting and Configu ration FAQ By default, th e Admin accou nt has no passw ord. If a password is set for this account and you do not know what it is, you have to reset the device to its factory defaults . There are two options for resetting the device: ...

  • Cisco Linksys SPA9000 - page 65

    2-35 Linksys SPA9000 Administrator Guide Document Version 3.01 Chapter 2 Getting Started Troubleshooting and Configur ation FAQ A. The FXS ports are registered di rectly with the SP A9000; no options exi sts for it to connect to another proxy . 16. Why does the SP A941 reboot when reb ooting the SP A9000 ? A. When booting, the SP A9 0 0 0 sends a m ...

  • Cisco Linksys SPA9000 - page 66

    2-36 Linksys SPA9000 Administrator Guide Document Version 3.01 Chapter 2 Getting Started Troubleshooting and Configu ration FAQ ...

  • Cisco Linksys SPA9000 - page 67

    3-1 Linksys SPA9000 Administrator Guide Document Version 3.01 CH A P T E R 3 Configuring Voice Service and Voicemail This chapter describes how t o configure voice use voi cemail with the SP A9000 and includ es the following sections: • Using the W izard to Config ure ITSP V oice Services and V oicemail, page 3-1 • Completing the V oicemail Con ...

  • Cisco Linksys SPA9000 - page 68

    3-2 Linksys SPA9000 Administrator Guide Document Version 3.01 Chapter 3 Configuri ng Vo ice Service and Voicemail Using the Wizard to Configure ITSP Voice Se rvices and Voicemail Figure 3-1 Setup Wizard—Main Menu Step 2 Select Configure SP A9000 from the M ain Menu. The system disp lays the pa ge shown i n Figure 3-2 . Figure 3-2 Configu ring the ...

  • Cisco Linksys SPA9000 - page 69

    3-3 Linksys SPA9000 Administrator Guide Document Version 3.01 Chapter 3 Configuring Voice Servic e and Voicemail Using the Wizard to Configure ITSP Voice Services and Voicemail Figure 3-3 Configu ring the ITSP Voice Service Step 5 Configure the options on th is page as directed by the Internet T elephony Service Provider (I TSP). The following de s ...

  • Cisco Linksys SPA9000 - page 70

    3-4 Linksys SPA9000 Administrator Guide Document Version 3.01 Chapter 3 Configuri ng Vo ice Service and Voicemail Using the Wizard to Configure ITSP Voice Se rvices and Voicemail Step 6 Click Next . The system disp lays the pa ge shown i n Figure 3-4 . Figure 3-4 Configure SPA9000 Voice mail Server Step 7 Select the appropriate o ption on Page 3 of ...

  • Cisco Linksys SPA9000 - page 71

    3-5 Linksys SPA9000 Administrator Guide Document Version 3.01 Chapter 3 Configuring Voice Servic e and Voicemail Using the Wizard to Configure ITSP Voice Services and Voicemail Note Contact the ITSP/VMSP for the corr ect configuration paramete rs if a URL is not used for the voicemail server link. If you select ed Option 2 for Step 7 (see Figure 3- ...

  • Cisco Linksys SPA9000 - page 72

    3-6 Linksys SPA9000 Administrator Guide Document Version 3.01 Chapter 3 Configuri ng Vo ice Service and Voicemail Completing the Voicem ail Configuration Completing the Voicemail Configuration This section is r equired t o complete the voice mail configuration regardless of w hether you use ITSP voicemail, a third-party voicemai l server , or the S ...

  • Cisco Linksys SPA9000 - page 73

    3-7 Linksys SPA9000 Administrator Guide Document Version 3.01 Chapter 3 Configuring Voice Servic e and Voicemail Completing the Voicem ail Configuration Figure 3-8 Configu ring the SP A9000 Call Routing Rule Step 3 Use the options on Pag e 7 to identify the following o ptions as required at your site: • Ring the Auto-Attendant after wai ting a sp ...

  • Cisco Linksys SPA9000 - page 74

    3-8 Linksys SPA9000 Administrator Guide Document Version 3.01 Chapter 3 Configuri ng Vo ice Service and Voicemail Configuring the SPA400 for PSTN Connectivit y or Voicemail Step 5 Select the correct value f or your location from each of the pull-d own selection lists. The system displays a final co nfirmation page. Step 6 .Click Submit to confirm t ...

  • Cisco Linksys SPA9000 - page 75

    3-9 Linksys SPA9000 Administrator Guide Document Version 3.01 Chapter 3 Configuring Voice Servic e and Voicemail Configuring the SPA400 for PSTN Connec tivity or Voicemail Step 1 If you have closed the Setup W i zard, start it again. Select I have configur ed the SP A9 000 using the W izard before on the first page of the W izard. Then on the secon ...

  • Cisco Linksys SPA9000 - page 76

    3-10 Linksys SPA9000 Administrator Guide Document Version 3.01 Chapter 3 Configuri ng Vo ice Service and Voicemail Configuring the SPA400 for PSTN Connectivit y or Voicemail Figure 3-11 Configure the SPA40 0—Page 2 Step 5 Select the way you are using SP A400 and click Next . The system disp lays the pa ge shown i n Figure 3-12 . Figure 3-12 SPA40 ...

  • Cisco Linksys SPA9000 - page 77

    3-11 Linksys SPA9000 Administrator Guide Document Version 3.01 Chapter 3 Configuring Voice Servic e and Voicemail Configuring the SPA400 for PSTN Connec tivity or Voicemail Figure 3-13 SPA400 Disconnection Tone Settings Step 7 Review the settings on th is window and click OK . The system disp lays the pa ge shown i n Figure 3-14 . Figure 3-14 SPA40 ...

  • Cisco Linksys SPA9000 - page 78

    3-12 Linksys SPA9000 Administrator Guide Document Version 3.01 Chapter 3 Configuri ng Vo ice Service and Voicemail Configuring the SPA400 for PSTN Connectivit y or Voicemail Accessing the Administration Web Server The SP A400 and the SP A9000 have corresponding parame ters t hat must be properly configured for a successful installation. If you do n ...

  • Cisco Linksys SPA9000 - page 79

    3-13 Linksys SPA9000 Administrator Guide Document Version 3.01 Chapter 3 Configuring Voice Servic e and Voicemail Configuring the SPA400 for PSTN Connec tivity or Voicemail Figure 3-15 SPA400 Administration Web Se rver—Setu p/SPA9000 Interface Page Figure 3-16 shows the admin istration web server for th e SP A9000. In the configuration example sh ...

  • Cisco Linksys SPA9000 - page 80

    3-14 Linksys SPA9000 Administrator Guide Document Version 3.01 Chapter 3 Configuri ng Vo ice Service and Voicemail Configuring the SPA400 for PSTN Connectivit y or Voicemail Figure 3-16 SPA9000 Configuratio n Utility—Voice/Line 1 P age Step 4 Set the Registration and Subscri be parameters. After the SP A400 reboots, an ITSP caller forwarded int o ...

  • Cisco Linksys SPA9000 - page 81

    3-15 Linksys SPA9000 Administrator Guide Document Version 3.01 Chapter 3 Configuring Voice Servic e and Voicemail Configuring the SPA400 for PSTN Connec tivity or Voicemail Configuring the SPA9000 to Register the SPA400 This section descri bes how to configure three set tings on the SP A9000 that are required t o register the SP A400 with the SP A9 ...

  • Cisco Linksys SPA9000 - page 82

    3-16 Linksys SPA9000 Administrator Guide Document Version 3.01 Chapter 3 Configuri ng Vo ice Service and Voicemail Configuring the SPA400 for PSTN Connectivit y or Voicemail Figure 3-17 SPA400 Administra ti on Web Server—Setup/ Voi cemail Server Page Step 2 In the Server Port field, enter the UDP port over which the V oicemail Server listens for ...

  • Cisco Linksys SPA9000 - page 83

    3-17 Linksys SPA9000 Administrator Guide Document Version 3.01 Chapter 3 Configuring Voice Servic e and Voicemail Configuring the SPA400 for PSTN Connec tivity or Voicemail Step 1 Three settings (URL) must be config ured to enable SP A9000 users to subscribe, access, deposit, and manage their voicemai l services. These setti ngs are ente red in the ...

  • Cisco Linksys SPA9000 - page 84

    3-18 Linksys SPA9000 Administrator Guide Document Version 3.01 Chapter 3 Configuri ng Vo ice Service and Voicemail Configuring a SPA IP Ph one for Voice Mail Service Figure 3-18 SPA400 Administration Web Se rver—Setup/Vo ice mail Users Page If the installation an d configuration of the SP A400 was initially performed using the SP A9000 Configurat ...

  • Cisco Linksys SPA9000 - page 85

    3-19 Linksys SPA9000 Administrator Guide Document Version 3.01 Chapter 3 Configuring Voice Servic e and Voicemail Configuring a SPA IP Phone for Vo ic e Mail Service Figure 3-19 SPA900 Series IP Phone Administrat ion Web Server—Ext 1 Page Step 2 Enter the voicemail setting in the Mailbox ID field in the following fo rmat: <line#><User ID ...

  • Cisco Linksys SPA9000 - page 86

    3-20 Linksys SPA9000 Administrator Guide Document Version 3.01 Chapter 3 Configuri ng Vo ice Service and Voicemail SPA400 Voicemail Options SPA400 Voicemail Options The following list the options that the voicemai l us er enters on the telephone keypad for each option in the voicemail system provi ded by the SP A400. Note The VM button on SP A900 S ...

  • Cisco Linksys SPA9000 - page 87

    3-21 Linksys SPA9000 Administrator Guide Document Version 3.01 Chapter 3 Configuring Voice Servic e and Voicemail Managing Voicema il There are three groups of voicemail operations: • Depositing voicemail • Managing voicemail fro m a client station or from an external number • Subscription to voicemail notification and receivi ng voicemail no ...

  • Cisco Linksys SPA9000 - page 88

    3-22 Linksys SPA9000 Administrator Guide Document Version 3.01 Chapter 3 Configuri ng Vo ice Service and Voicemail Managing Voicemail Checking Voicemail from an External Number The Internet voicem ail service provider (IVMSP) may have an external number for their subscribers to call to check/manage their mailboxes. If th is is not available, you ma ...

  • Cisco Linksys SPA9000 - page 89

    3-23 Linksys SPA9000 Administrator Guide Document Version 3.01 Chapter 3 Configuring Voice Servic e and Voicemail Managing Voicema il To: <sip:mailbox-deposit-url> Call-ID: 69e9e3d9-cfcbe2bb@172.12.244.56 CSeq: 101 INVITE Max-Forwards: 70 Contact: <sip:37683101@172.12.244.56> Referred-By: <sip:37683101@sip.myitsp.com>;mbid=7675 In ...

  • Cisco Linksys SPA9000 - page 90

    3-24 Linksys SPA9000 Administrator Guide Document Version 3.01 Chapter 3 Configuri ng Vo ice Service and Voicemail Managing Voicemail Voice-Message: 2/8 (0/2) Note Note that SP A9000 does not requi re the NOTIFY to be sent within the same subscripti on dialog. That is, it accepts the NOTIFY even without a TO-tag or a matching Call-ID as th e origin ...

  • Cisco Linksys SPA9000 - page 91

    4-1 Linksys SPA9000 Administrator Guide Document Version 3.01 CH A P T E R 4 Configuring SPA9000 Features This chapter describes how to perform the basic configuration for enabli ng the SP A9000 features. It also provides detailed ex planations of how the system p erforms each operation, and t he parameters controlling system behavior . This chapte ...

  • Cisco Linksys SPA9000 - page 92

    4-2 Linksys SPA9000 Administrator Guide Document Version 3.01 Chapter 4 Configuring SPA9000 Features Using the Wizard to Con figure SPA9000 Voice Features Configuring Client Stations T o c o n f i g u r e t h e e x t e n s i o n s f o r c l i e n t s t a t i o n s c o n n e c t e d t o t h e SP A9000, complete the following steps. Step 1 Select Con ...

  • Cisco Linksys SPA9000 - page 93

    4-3 Linksys SPA9000 Administrator Guide Document Version 3.01 Chapter 4 Configuring SPA9000 Features Using the Wizard to Configure SPA9000 Voice Features • For SP A92x, 94x, or 925 , press Menu on the IP phone an d Navigate down to Product Info > Software V ersion . Step 4 If the firmware version is lower than 4.1.12 , click Upgrade . The syst ...

  • Cisco Linksys SPA9000 - page 94

    4-4 Linksys SPA9000 Administrator Guide Document Version 3.01 Chapter 4 Configuring SPA9000 Features Using the Wizard to Con figure SPA9000 Voice Features Configuring Client Extensions T o use the Setup W izard t o modify the conf igu ration of the client extensions on the SP A9000, complete the followi ng steps. Step 1 T o update the configuration ...

  • Cisco Linksys SPA9000 - page 95

    4-5 Linksys SPA9000 Administrator Guide Document Version 3.01 Chapter 4 Configuring SPA9000 Features Using the Wizard to Configure SPA9000 Voice Features Step 3 Click Submit to make the changes. Configuring Shared Extensions Use this option to enable the shared line appearance (SLA) feature, which allows multiple stations to share an extension numb ...

  • Cisco Linksys SPA9000 - page 96

    4-6 Linksys SPA9000 Administrator Guide Document Version 3.01 Chapter 4 Configuring SPA9000 Features Using the Wizard to Con figure SPA9000 Voice Features Step 2 Configure the lines that you want to share and click Submit . Configuring a Call Hunt Group A hunt group is a number of extensions that ring when a num ber is dialed. The call is answered ...

  • Cisco Linksys SPA9000 - page 97

    4-7 Linksys SPA9000 Administrator Guide Document Version 3.01 Chapter 4 Configuring SPA9000 Features Using the Wizard to Configure SPA9000 Voice Features Figure 4-9 Configure Hun t Gr oups Step 2 Click Add Hunt Group to add a group. Click Edit to change an existing group, or click Delete to remove a gro up. When you click Add Hunt Group , the syste ...

  • Cisco Linksys SPA9000 - page 98

    4-8 Linksys SPA9000 Administrator Guide Document Version 3.01 Chapter 4 Configuring SPA9000 Features Using the Wizard to Con figure SPA9000 Voice Features Step 1 Select Configure Advanced Featur es fr om the M ain Menu . The system displays the Advanced Feature Menu (see Figure 4-1 1 ) Figure 4-11 Advanced Features Menu Step 2 Select Localization f ...

  • Cisco Linksys SPA9000 - page 99

    4-9 Linksys SPA9000 Administrator Guide Document Version 3.01 Chapter 4 Configuring SPA9000 Features Using Dial Plans Using Dial Plans This section describes th e dial plan features of the SP A9000. It also explains how to configure and write scripts and provid es a reference describ ing the use of each dial plan param eter . Fo r informatio n abou ...

  • Cisco Linksys SPA9000 - page 100

    4-10 Linksys SPA9000 Administrator Guide Document Version 3.01 Chapter 4 Configuring SPA9000 Features Using Dial Plans Dial Plan Rules This section descri bes the rules that apply to configuring an d interpreting dial plans. Note White space is ignored, bu t may be used for readability . Digit Sequence Syntax Each digit sequence within the dial pla ...

  • Cisco Linksys SPA9000 - page 101

    4-11 Linksys SPA9000 Administrator Guide Document Version 3.01 Chapter 4 Configuring SPA9000 Features Using Dial Plans Interdigit Timer Master Override The long and short i nterdigit timers can be change d in the dial plan (aff ecting a specific line) by preceding the entire plan with the foll owing syntax: • Long interdigit timer: L : delay-valu ...

  • Cisco Linksys SPA9000 - page 102

    4-12 Linksys SPA9000 Administrator Guide Document Version 3.01 Chapter 4 Configuring SPA9000 Features Using Dial Plans The following allows only US-sty le 1 + area-code + local-number , but disallows are a codes and local numbers starting with 0 or 1 . It also allows 41 1, 91 1, and operator calls (0). ( 0 | [49]11 | 1 [2-9]xx [2-9]xxxxxx ) The fol ...

  • Cisco Linksys SPA9000 - page 103

    4-13 Linksys SPA9000 Administrator Guide Document Version 3.01 Chapter 4 Configuring SPA9000 Features Basic Call Management The <Interdigit_Sho rt_T imer> specifies the defaul t max imum time (in seconds) allowed between dial ed digits, when at least one candidate digit sequence is complete as dial ed (see the following discus sion of Dial_Pl ...

  • Cisco Linksys SPA9000 - page 104

    4-14 Linksys SPA9000 Administrator Guide Document Version 3.01 Chapter 4 Configuring SPA9000 Features Basic Call Manage ment • Only one client station currently regi stered with the called number—The SP A9000 proxies the INVITE to the target client station. • Multiple client st ations currently registered with the called number—The SP A9000 ...

  • Cisco Linksys SPA9000 - page 105

    4-15 Linksys SPA9000 Administrator Guide Document Version 3.01 Chapter 4 Configuring SPA9000 Features Basic Call Management This example specifi es the foll owing: • Lines 1 and 2 a re allow ed when th e called number starts with 9 • Line 3 is allowed if the call ed number starts with 01 1852 • Line 4 is allowed if the n umber starts with *18 ...

  • Cisco Linksys SPA9000 - page 106

    4-16 Linksys SPA9000 Administrator Guide Document Version 3.01 Chapter 4 Configuring SPA9000 Features Basic Call Manage ment In this example, the SP A9000 alerts al l client stations with a four -digit user ID that star ts with 531, an d also the internal Auto-Attendant when it receiv es an incoming call on Line 1. Furthermore, if multiple contacts ...

  • Cisco Linksys SPA9000 - page 107

    4-17 Linksys SPA9000 Administrator Guide Document Version 3.01 Chapter 4 Configuring SPA9000 Features Managing Call Fo rwar ding Managing Call Forwarding This section des cribes the w ay the SP A9 000 manage s call forwa rding. It in cludes the fol lowing to pics: • How Call Forwarding W orks • Using Cal l Hunt Gro ups , page 4 -19 • Client S ...

  • Cisco Linksys SPA9000 - page 108

    4-18 Linksys SPA9000 Administrator Guide Document Version 3.01 Chapter 4 Configuring SPA9000 Features Managing Call Forwardin g • When the call forward destination is “vm,” the SP A9000 forwards th e call to the URL specified in <Mailbox Deposit URL>. Following is an example where the st ation at extension 5034 forwarded th e external c ...

  • Cisco Linksys SPA9000 - page 109

    4-19 Linksys SPA9000 Administrator Guide Document Version 3.01 Chapter 4 Configuring SPA9000 Features Managing Call Fo rwar ding Note Y ou can also specify a final for warding destination if no statio n answers th e incoming call and th e to tal hunt time has expired. T ypically , the for warding destination is a voicemailbox. See the description o ...

  • Cisco Linksys SPA9000 - page 110

    4-20 Linksys SPA9000 Administrator Guide Document Version 3.01 Chapter 4 Configuring SPA9000 Features Managing Call Forwardin g • max is the number of times to cycle throu gh the entire hunt group if the valu e is smaller than ring-interval . If max is larger than ring-interval , it is interpreted as the total numb er of seconds to ring all lines ...

  • Cisco Linksys SPA9000 - page 111

    4-21 Linksys SPA9000 Administrator Guide Document Version 3.01 Chapter 4 Configuring SPA9000 Features Managing Call Fo rwar ding T o use the administration web server to co nfigure the hunt grou p, complete the following steps: Step 1 Direct your browser to the fol lowing URL: spa9000_ip /admin/voice/adv anced Replace spa9000_ip with the IP address ...

  • Cisco Linksys SPA9000 - page 112

    4-22 Linksys SPA9000 Administrator Guide Document Version 3.01 Chapter 4 Configuring SPA9000 Features Managing Call Forwardin g For example, on Li ne 1 , you can define one hunt group with the vi rtual extension 50300 for Sales, and another with extension 5040 0 for Customer Support. In this examp le, Line 1 has the main number of 14083331000. The ...

  • Cisco Linksys SPA9000 - page 113

    4-23 Linksys SPA9000 Administrator Guide Document Version 3.01 Chapter 4 Configuring SPA9000 Features Managing Call Fo rwar ding When a client station boots up and successfully registers with the proxy o f each shared EXT , it sends a NOTIFY of dialog-info to the SP A9000 for the first time. The state of this dial og-info is set to “full.” In t ...

  • Cisco Linksys SPA9000 - page 114

    4-24 Linksys SPA9000 Administrator Guide Document Version 3.01 Chapter 4 Configuring SPA9000 Features Managing Call Forwardin g Max-Forwards: 70 Contact: “User-A” <sip:5041@192.168.0.4:5061>Event: dialog Content-Length: 408 Content-Type: application/dialog-info+xml <?xml version=”1.0”?> <dialog-info xmlns=”urn:ietf:params:x ...

  • Cisco Linksys SPA9000 - page 115

    4-25 Linksys SPA9000 Administrator Guide Document Version 3.01 Chapter 4 Configuring SPA9000 Features Managing Call Pickup Managing Call Pickup This section describes the featur es available for pickin g up calls and includes the following top ics; • Directed Call Pick up, page 4-2 5 • Group Call Pickup , page 4-26 • Call Park and Pick up, pa ...

  • Cisco Linksys SPA9000 - page 116

    4-26 Linksys SPA9000 Administrator Guide Document Version 3.01 Chapter 4 Configuring SPA9000 Features Managing Call Pickup Group Call Pickup T o use Group Call Pickup, the user performs the followi ng steps. 1. Determine whether any cl ient station is ring ing (by listening, for ex ample). It could be more than one. 2. Press the “GrPick” softke ...

  • Cisco Linksys SPA9000 - page 117

    4-27 Linksys SPA9000 Administrator Guide Document Version 3.01 Chapter 4 Configuring SPA9000 Features Multicast and Group Paging The result is th e user is co nnecte d with th e parked c all. If the p arking lo t numbe r is not v alid, the operation fails. The parking lot is imp lemented as an internal SIP client station of the SP A9000. It has the ...

  • Cisco Linksys SPA9000 - page 118

    4-28 Linksys SPA9000 Administrator Guide Document Version 3.01 Chapter 4 Configuring SPA9000 Features Music On Hold T o start a group page, make a call by dialing pagegroup . For convenience, this special number is included in the corporate directory . A speed dial or person al d irecto ry en try ca n al so be de fin ed local ly on a specific phone ...

  • Cisco Linksys SPA9000 - page 119

    4-29 Linksys SPA9000 Administrator Guide Document Version 3.01 Chapter 4 Configuring SPA9000 Features Music On Hold This section is ill ustrated in Figure 4-14 . Figure 4-14 Internal Music Source Parameters Step 3 Enter tftp:// server_IP_address : port / path in the Internal Music URL field. Replace server_IP_addr ess with the local IP address of t ...

  • Cisco Linksys SPA9000 - page 120

    4-30 Linksys SPA9000 Administrator Guide Document Version 3.01 Chapter 4 Configuring SPA9000 Features Music On Hold • Using a Streaming A udio Server, page 4-30 • Using the IVR with an SAS Line, page 4-30 • Example SAS with MOH , page 4-31 • Configuring the Streaming Audio Server, page 4-32 Using a Streaming Audio Server On a connect ed cal ...

  • Cisco Linksys SPA9000 - page 121

    4-31 Linksys SPA9000 Administrator Guide Document Version 3.01 Chapter 4 Configuring SPA9000 Features Music On Hold Step 1 Power off the SPA9000. Step 2 Connect a phone to t he port and make sure the phon e is on-hook. Step 3 Power on the SPA9000. Step 4 Pick up handset and press * * * * to invoke IVR in the usual way. If the SP A9000 boots and fin ...

  • Cisco Linksys SPA9000 - page 122

    4-32 Linksys SPA9000 Administrator Guide Document Version 3.01 Chapter 4 Configuring SPA9000 Features Enhancements in Release 5.1 Configuring the Streaming Audio Server The following pro vides st ep-by -step procedur es f or implementing a SAS with an external music source. Step 1 Connect an RJ-1 1 adapter between the mu sic source and an FXS port ...

  • Cisco Linksys SPA9000 - page 123

    4-33 Linksys SPA9000 Administrator Guide Document Version 3.01 Chapter 4 Configuring SPA9000 Features Enhancements in Release 5.1 Call Forward Bridge Mode The normal way of performing the call forwarding operation is for the SP A9000 to send a (blind) SIP REFER to the calling device to let it contact the targ et number directly . It then drops out ...

  • Cisco Linksys SPA9000 - page 124

    4-34 Linksys SPA9000 Administrator Guide Document Version 3.01 Chapter 4 Configuring SPA9000 Features Enhancements in Release 5.1 The first part of the REGISTER enhanc ement adds a randomized delay on top of the correspon ding nominal retry inter val: • < Reg Retry Random Delay> = range of randomized delay to add to <Reg Retry Intvl> ...

  • Cisco Linksys SPA9000 - page 125

    5-1 Linksys SPA9000 Administrator Guide Document Version 3.01 CH A P T E R 5 Configuring the LVS Auto-Attendant This chapter describes ho w to configure the L VS Auto-Attendant using the IVR, th e Setup W izard, and XML scripting. This chap ter contains the following sections: • Configuring Auto -Attendant, page 5-1 • Downloading Prompts, page ...

  • Cisco Linksys SPA9000 - page 126

    5-2 Linksys SPA9000 Administrator Guide Document Version 3.01 Chapter 5 Config uring the LVS Auto-Attendant Configuring Auto- Atten dan t The daytime Auto-Attendant is precon figured and enabled by default, and the f irst message it plays (Prompt ID 1) is suita ble for business hours. If you want a caller to hear a diff erent greeting du ring ni gh ...

  • Cisco Linksys SPA9000 - page 127

    5-3 Linksys SPA9000 Administrator Guide Document Version 3.01 Chapter 5 Con figuring the LVS Auto-Attendan t Configuring Auto-Attendant When the user presses this o ption, the IVR checks the available buffer size. If there is no more buffer capability , IVR plays the “option failed” message and returns t o the previous menu. If the buffer space ...

  • Cisco Linksys SPA9000 - page 128

    5-4 Linksys SPA9000 Administrator Guide Document Version 3.01 Chapter 5 Config uring the LVS Auto-Attendant Configuring Auto- Atten dan t Using the Wizard to Configure the Auto-Attendant Y ou can use the Setup W izard to customize a schedule for Auto- Attendant. T o do this, complete the following steps. Step 1 Select Auto Attendant from the Advanc ...

  • Cisco Linksys SPA9000 - page 129

    5-5 Linksys SPA9000 Administrator Guide Document Version 3.01 Chapter 5 Con figuring the LVS Auto-Attendan t Configuring Auto-Attendant Figure 5-3 Auto Attenda n t Wizard—Page 1 Select Advanced Auto-Attendant and click Next . The system displays the screen shown in Figure 5-4 . Figure 5-4 Auto Attenda n t Wizard—Page 2 Step 2 Select the offi ce ...

  • Cisco Linksys SPA9000 - page 130

    5-6 Linksys SPA9000 Administrator Guide Document Version 3.01 Chapter 5 Config uring the LVS Auto-Attendant Configuring Auto- Atten dan t Figure 5-5 Auto Attenda n t Wizard—Page 3 Step 3 Select the extensions to ring for the receptionist. Step 4 Select the hunt group to ring in response to user input. Use the Hunt Groups option on the Advanced Fe ...

  • Cisco Linksys SPA9000 - page 131

    5-7 Linksys SPA9000 Administrator Guide Document Version 3.01 Chapter 5 Con figuring the LVS Auto-Attendan t Configuring Auto-Attendant Figure 5-6 AA Web Server Configu ration Parameter s The following instructions explain how to use the administration web server to configure the night tim e Auto-Attendant to use Prompt ID 5 as the initial greeting ...

  • Cisco Linksys SPA9000 - page 132

    5-8 Linksys SPA9000 Administrator Guide Document Version 3.01 Chapter 5 Config uring the LVS Auto-Attendant Downloading Prompts </match> </form> </aa> Step 5 In the text editor , replace “dir” w ith “nt” (see the new text in boldface). Then ad d this line of code: <audio sr c=”prompt5” bargein=”T”/ > This is ...

  • Cisco Linksys SPA9000 - page 133

    5-9 Linksys SPA9000 Administrator Guide Document Version 3.01 Chapter 5 Con figuring the LVS Auto-Attendan t Configuring Dial Plans for the Auto-Attendant serv=scheme://server_addr[:port]/root_path;[p1={prompt1 file path name};][p2={prompt2 fi le path name};][p3={prompt3 file path name};][p4={prompt4 file path name};][p5={prompt5 file path name};][ ...

  • Cisco Linksys SPA9000 - page 134

    5-10 Linksys SPA9000 Administrator Guide Document Version 3.01 Chapter 5 Config uring the LVS Auto-Attendant Alternative AA Configuration The user can define th e dial rule in the dial plan parameter , and then do t he tr anslation in the AA scr ipt. In this case, the dial plan can be very simple, such as “(1|2|3|4|5xxx )”, “(xxxx|*|#)”. In ...

  • Cisco Linksys SPA9000 - page 135

    5-11 Linksys SPA9000 Administrator Guide Document Version 3.01 Chapter 5 Con figuring the LVS Auto-Attendan t Switching Between Alternative AAs Using the IVR Table 5-3 Parameter Descriptions Parameter Description AA Dial Plan 1/2 This describes the dial p lan rule th at the Auto-Attendant uses in a particular <form>. AA Script 1/2/3 There are ...

  • Cisco Linksys SPA9000 - page 136

    5-12 Linksys SPA9000 Administrator Guide Document Version 3.01 Chapter 5 Config uring the LVS Auto-Attendant Switching Between Altern ative AAs Using th e IVR W eekends/Holidays This paramet er defines the dates of w eekends and h olidays. Format: [wk=n1[,ni];][hd=mm/dd/yyyy|mm/dd/yyyy-mm/dd/yyyy[, mm/dd/yyyy|mm/dd/yyyy-mm/dd/yyyy];] The abbreviat ...

  • Cisco Linksys SPA9000 - page 137

    5-13 Linksys SPA9000 Administrator Guide Document Version 3.01 Chapter 5 Con figuring the LVS Auto-Attendan t XML Scripting for the Auto-Atten dant XML Scripting for the Auto-Attendant The SP A9000 AA allows user s to define the AA instruct ions using XML script. This section i ncludes the follow ing topi cs: • Overview , page 5-13 • XML Script ...

  • Cisco Linksys SPA9000 - page 138

    5-14 Linksys SPA9000 Administrator Guide Document Version 3.01 Chapter 5 Config uring the LVS Auto-Attendant XML Scripting for the Auto-Attendant Note The maximum compiled size of an AA script is 2048 bytes. Any script longer than th is is tru ncated an d generate s an XML script erro r . Note that when the script is compiled it can grow in length, ...

  • Cisco Linksys SPA9000 - page 139

    5-15 Linksys SPA9000 Administrator Guide Document Version 3.01 Chapter 5 Con figuring the LVS Auto-Attendan t XML Scripting for the Auto-Atten dant AA Instructions This section includes the following topics: • Audio Instructi on, page 5-15 • Action Instruction, pag e 5-15 • Noinput Instruction , page 5-15 • Nomatch Instruction, page 5-16 ? ...

  • Cisco Linksys SPA9000 - page 140

    5-16 Linksys SPA9000 Administrator Guide Document Version 3.01 Chapter 5 Config uring the LVS Auto-Attendant XML Scripting for the Auto-Attendant The <noinput> dialog can onl y be used in the menu dialog and is optional. Wh en it is specified, AA executes the audio and action in structions if the user does not i nput any digits with the value ...

  • Cisco Linksys SPA9000 - page 141

    5-17 Linksys SPA9000 Administrator Guide Document Version 3.01 Chapter 5 Con figuring the LVS Auto-Attendan t AA XML Script Examples The user can use the variab le “$input” in the target attribu te of the <xfer> action. The value of this variable means that the in put value that is already passed by the dialplan. AA does no translat ion, ...

  • Cisco Linksys SPA9000 - page 142

    5-18 Linksys SPA9000 Administrator Guide Document Version 3.01 Chapter 5 Config uring the LVS Auto-Attendant AA XML Script Examples Example 2 In Example 2, when there is an incoming call to AA, AA picks up t he call in eight seconds. AA th en plays prompt1. The caller can inte rrupt the prompt at any time. If th e caller inputs digits within 1 0 se ...

  • Cisco Linksys SPA9000 - page 143

    5-19 Linksys SPA9000 Administrator Guide Document Version 3.01 Chapter 5 Con figuring the LVS Auto-Attendan t AA XML Script Examples In this example, the foll owing messages are recorded using IVR: Example 3—AA Script with Two Treatments This example shows an AA scr ipt with two treatments fo r different time peri ods: • Office Hour AA T reatme ...

  • Cisco Linksys SPA9000 - page 144

    5-20 Linksys SPA9000 Administrator Guide Document Version 3.01 Chapter 5 Config uring the LVS Auto-Attendant AA XML Script Examples • All other valid extensions (d efined here to be 0, 3, 5xx, 8001) are forw arded to the associated client . 0 is replaced with 501 (receptionist), 3 is replace d with 300 (Sales group line); 5xx and 8001 are valid e ...

  • Cisco Linksys SPA9000 - page 145

    5-21 Linksys SPA9000 Administrator Guide Document Version 3.01 Chapter 5 Con figuring the LVS Auto-Attendan t AA XML Script Examples </form> </aa>” <AA Script2> = “<aa> <form id=”nt” type=”menu”> <audio src=”prompt6” bargein=”T”/> <audio src=”prompt7” bargein=”T”/> <audio src= ...

  • Cisco Linksys SPA9000 - page 146

    5-22 Linksys SPA9000 Administrator Guide Document Version 3.01 Chapter 5 Config uring the LVS Auto-Attendant Auto-Attendant XML Instructions Set Auto-Attendant XML Instructions Set The complete set of XML instructions are described in the followi ng table: DayT ime AA Ye s DayT ime AA Script 1 DayT ime Answer Delay 8 NightT ime AA Ye s NightT ime A ...

  • Cisco Linksys SPA9000 - page 147

    5-23 Linksys SPA9000 Administrator Guide Document Version 3.01 Chapter 5 Con figuring the LVS Auto-Attendan t Auto-Attendant XM L Instructions Set nomatch When specified, the nomat ch instruction runs when the user input digits d o not match anything in the dial plan. AAAA executes the specified audio and action instructions. If th e repeat attribu ...

  • Cisco Linksys SPA9000 - page 148

    5-24 Linksys SPA9000 Administrator Guide Document Version 3.01 Chapter 5 Config uring the LVS Auto-Attendant Auto-Attendant XML Instructions Set ...

  • Cisco Linksys SPA9000 - page 149

    6-1 Linksys SPA9000 Administrator Guide Document Version 3.01 CH A P T E R 6 SPA9000 Field Reference This chapter describes the fields within each section of th e following administrati on web server pages: • Info T ab, page 6-2 • System T ab, page 6-6 • SIP T ab, pa ge 6-7 • Regional T ab, pag e 6-23 • FXS 1/2 T ab, page 6-38 • Line 1/ ...

  • Cisco Linksys SPA9000 - page 150

    6-2 Linksys SPA9000 Administrator Guide Document Version 3.01 Chapter 6 SPA9000 Field Reference Info Tab Info Tab This section descri bes the fields for the followi ng headings on the Inf o tab: • Product Information , page 6-2 • System Status, page 6-2 • FXS 1/2 S tatus, page 6-3 • Line 1/2/3/4 S tatus, page 6-3 • Auto Attendant Promp t ...

  • Cisco Linksys SPA9000 - page 151

    6-3 Linksys SPA9000 Administrator Guide Document Version 3.01 Chapter 6 SPA9000 Field Reference Info Tab Line 1/2/3/4 Status ) FXS 1/2 Status Field Description Registration S tate Last Registration At Last date and t ime the line was registered. Next Registration In Number of seconds before the next regist ration renewal. Message W aiting Indicates ...

  • Cisco Linksys SPA9000 - page 152

    6-4 Linksys SPA9000 Administrator Guide Document Version 3.01 Chapter 6 SPA9000 Field Reference Info Tab Auto Attendant Prompt Status Call 1/2 Peer Phone Phone number of the i nternal phone. Call 1/2 Duration Duration of the call . Call 1/2 Packets Sent Number of packets sent. Call 1/2 Packets Recv Number of pack ets received. Call 1/2 Bytes Sent N ...

  • Cisco Linksys SPA9000 - page 153

    6-5 Linksys SPA9000 Administrator Guide Document Version 3.01 Chapter 6 SPA9000 Field Reference Info Tab Internal Music Status Field Description Installed Music Path Displays the pathname for the music sour ce used for the music-on-hold feature. ...

  • Cisco Linksys SPA9000 - page 154

    6-6 Linksys SPA9000 Administrator Guide Document Version 3.01 Chapter 6 SPA9000 Field Reference System Tab System Tab This section descri bes the fields for the followi ng headings on the Syst em tab: • System Configurati on, page 6-6 • Miscellaneous Settin gs, page 6-6 System Configuration Miscellaneous Settings Field Description Restricted Ac ...

  • Cisco Linksys SPA9000 - page 155

    6-7 Linksys SPA9000 Administrator Guide Document Version 3.01 Chapter 6 SPA9000 Field Reference SIP Tab SIP Tab This section descri bes the fields for the followi ng headings on the SIP t ab: • SIP Parameters, page 6-7 • SIP T imer V alues (sec), page 6-8 • Response Statu s Code Handling, page 6-10 • R TP Parameters, pa ge 6-10 • SDP Payl ...

  • Cisco Linksys SPA9000 - page 156

    6-8 Linksys SPA9000 Administrator Guide Document Version 3.01 Chapter 6 SPA9000 Field Reference SIP Tab SIP Timer Values (sec) Hook Flash MIME T ype MIME T ype used in a SIP INFO mess age to signal a hoo k flash event. The default is applicat ion/hook-flash. Remove Last Re g Lets you remove the last registrat ion before re gistering a new one if th ...

  • Cisco Linksys SPA9000 - page 157

    6-9 Linksys SPA9000 Administrator Guide Document Version 3.01 Chapter 6 SPA9000 Field Reference SIP Tab SIP T imer B INVITE time-out value, which ca n range from 0 t o 64 seconds. The default is 32 . SIP T imer F Non-INVITE time-out value, which can rang e from 0 to 64 seconds. The default is 32 . SIP T imer H INVITE final response, time-out value, ...

  • Cisco Linksys SPA9000 - page 158

    6-10 Linksys SPA9000 Administrator Guide Document Version 3.01 Chapter 6 SPA9000 Field Reference SIP Tab Response Status Code Handling RTP Parameters Reg Retry Int vl Cap The maximum value to cap the exponential back-of f retry delay (which start s at <Register Retry Intvl> and doubles on every REGISTER retry after a fail ure). In other words ...

  • Cisco Linksys SPA9000 - page 159

    6-11 Linksys SPA9000 Administrator Guide Document Version 3.01 Chapter 6 SPA9000 Field Reference SIP Tab SDP Payload Types The configured dynami c payloads are used for outbo und calls only wher e the SP A9000 presents the SDP offer . For inbound calls with a SDP off er , SP A9000 follow the caller dy namic payload type assign ments. SP A9000 uses ...

  • Cisco Linksys SPA9000 - page 160

    6-12 Linksys SPA9000 Administrator Guide Document Version 3.01 Chapter 6 SPA9000 Field Reference SIP Tab INFOREQ Dynamic Payload INFOREQ dynamic payload type. There is no default. G726r16 Dynami c Payload G .726-16 dynamic payload type . The vali d range is 96-127. The default is 98 . G726r24 Dynami c Payload G .726-24 dynamic payload type . The va ...

  • Cisco Linksys SPA9000 - page 161

    6-13 Linksys SPA9000 Administrator Guide Document Version 3.01 Chapter 6 SPA9000 Field Reference SIP Tab NAT Support Parameters Field Description Handle VIA received If you select ye s, the SP A9000 pro cesses the received parameter in the VIA header (this is inserted by the server in a response to an yone of i ts request s). If you sele ct no, the ...

  • Cisco Linksys SPA9000 - page 162

    6-14 Linksys SPA9000 Administrator Guide Document Version 3.01 Chapter 6 SPA9000 Field Reference SIP Tab PBX Parameters EXT IP External IP address to sub stitute for the actual IP address of the SP A9000 in all outgoi ng SIP messages. If 0.0.0.0 is specified, no IP address subst itution is performed. If this parameter is specified, th e SP A9000 as ...

  • Cisco Linksys SPA9000 - page 163

    6-15 Linksys SPA9000 Administrator Guide Document Version 3.01 Chapter 6 SPA9000 Field Reference SIP Tab Proxy Debug O ption Controls what SIP messages to log th at are receiv ed at or sent from th e Proxy li st en port . Choices are as follows: { • none—No logging. • 1-line—Logs the start-line only fo r all messages, • 1-line excl. OP T? ...

  • Cisco Linksys SPA9000 - page 164

    6-16 Linksys SPA9000 Administrator Guide Document Version 3.01 Chapter 6 SPA9000 Field Reference SIP Tab Group 1/2/ 3/4 Line Ordered comma-separated list of Line indices. SP A9000 attempts to make external calls for client stations b elon ging t o the gr oup in the ord er accord ing t o this l ist. Example: 1,3 . The default is is blank, which mean ...

  • Cisco Linksys SPA9000 - page 165

    6-17 Linksys SPA9000 Administrator Guide Document Version 3.01 Chapter 6 SPA9000 Field Reference SIP Tab Internal Music Source Parameters Field Description Internal Music URL URL from which to download a music fil e to be used by the parking lot. The format is: [tftp://]server -ip-addr[:port]/path TFTP is the only protocol supported for music downl ...

  • Cisco Linksys SPA9000 - page 166

    6-18 Linksys SPA9000 Administrator Guide Document Version 3.01 Chapter 6 SPA9000 Field Reference SIP Tab Auto Attendant Parameters Internal Music Use Pref Codec Only Forces the internal music player to use the preferred codec only . The default is is no. Field Description AA Dial Plan 1 Dial Plan 1 to be used in an AA script. Ex ample: <dialplan ...

  • Cisco Linksys SPA9000 - page 167

    6-19 Linksys SPA9000 Administrator Guide Document Version 3.01 Chapter 6 SPA9000 Field Reference SIP Tab DayT ime AA Script Spec ifies which AA scri pt (1, 2, or 3) is used for th e AA treatment wh en operating in daytime mode. The default is 1. NightT ime AA Script Specifies which AA script (1, 2, or 3) is used for the AA trea tment when operat in ...

  • Cisco Linksys SPA9000 - page 168

    6-20 Linksys SPA9000 Administrator Guide Document Version 3.01 Chapter 6 SPA9000 Field Reference SIP Tab AA Prompts URL Script Instructs the SP A9000 to erase or download user -recorded prompt files from a TFTP/HTTP/HTTPS server . These files must be encoded in G711u, size less than 60 seconds, with the header removed. The sum of the prompt files c ...

  • Cisco Linksys SPA9000 - page 169

    6-21 Linksys SPA9000 Administrator Guide Document Version 3.01 Chapter 6 SPA9000 Field Reference SIP Tab PBX Phone Parameters Field Description Next Auto User ID User-id assig ned to the next (unprovisioned) client station that request s initial profile from the SP A9000 internal conf iguration server . The para meter is a utomati cally increment e ...

  • Cisco Linksys SPA9000 - page 170

    6-22 Linksys SPA9000 Administrator Guide Document Version 3.01 Chapter 6 SPA9000 Field Reference SIP Tab Phone Config XML XML configuration to be serv ed to the phon es when they request t he init_$MA.xml file from the SP A9000 during their first-time initia li zation (either a brand-new phone or after a factory reset). If this paramet er is empty ...

  • Cisco Linksys SPA9000 - page 171

    6-23 Linksys SPA9000 Administrator Guide Document Version 3.01 Chapter 6 SPA9000 Field Reference Regional Tab Regional Tab This section descri bes the fields for the foll owing headings on the Regi onal tab: • Call Progress T ones, page 6-23 • Distinctive Ring Patterns, page 6- 24 • Distinctive Call W aiting T one Patterns, page 6-26 • Dist ...

  • Cisco Linksys SPA9000 - page 172

    6-24 Linksys SPA9000 Administrator Guide Document Version 3.01 Chapter 6 SPA9000 Field Reference Regional Tab Distinctive Ring Patterns Ring Back T one Played during an outbound call when the far end is ringing. The default is 440 @-19,480@-1 9;*(2/4/1+ 2). Confirm T one Brief tone to notify the user that the l ast input value has been accepted. Th ...

  • Cisco Linksys SPA9000 - page 173

    6-25 Linksys SPA9000 Administrator Guide Document Version 3.01 Chapter 6 SPA9000 Field Reference Regional Tab Ring1 Cadence Cadence script for distinctiv e ring 1. The default is 60(2/4). Ring2 Cadence Cadence script for distinctiv e ring 2. The default is 60(.3/.2, 1/.2,.3/4. Ring3 Cadence Cadence script for distinctiv e ring 3. The default is 60( ...

  • Cisco Linksys SPA9000 - page 174

    6-26 Linksys SPA9000 Administrator Guide Document Version 3.01 Chapter 6 SPA9000 Field Reference Regional Tab Distinctive Call Waiting Tone Patterns Distinctive Ring/CWT Pattern Names Field Description CWT1 Cadence Cadence script for distinct ive CWT 1. The default is 30(.3/9.7). CWT2 Cadence Cadence script for distinct ive CWT 2. The default is 30 ...

  • Cisco Linksys SPA9000 - page 175

    6-27 Linksys SPA9000 Administrator Guide Document Version 3.01 Chapter 6 SPA9000 Field Reference Regional Tab Ring and Call Waiting Tone Spec Ring5 Name Name in an INV ITE’ s Alert-Info Header to pick di stinctive ring/CWT 5 for th e inbound call. The default is Bellcore-r5 . Ring6 Name Name in an INV ITE’ s Alert-Info Header to pick di stincti ...

  • Cisco Linksys SPA9000 - page 176

    6-28 Linksys SPA9000 Administrator Guide Document Version 3.01 Chapter 6 SPA9000 Field Reference Regional Tab Control Timer Values (sec) Field Description Hook Flash T imer Min Minimum on-h ook time before of f-hook qualifies as hook-fl ash. Less than this the on-hook event i s ignored. Range: 0.1–0.4 seconds. The default is 0.1. Hook Flash Timer ...

  • Cisco Linksys SPA9000 - page 177

    6-29 Linksys SPA9000 Administrator Guide Document Version 3.01 Chapter 6 SPA9000 Field Reference Regional Tab Vertical Service Activation Codes Vertical Service Activation C odes are automatically appended to the dial-pla n. There is no need to include them in dial-plan, although no harm is done if they are included. CPC Delay Delay in seconds afte ...

  • Cisco Linksys SPA9000 - page 178

    6-30 Linksys SPA9000 Administrator Guide Document Version 3.01 Chapter 6 SPA9000 Field Reference Regional Tab Cfwd All Deact Code Cancels call forwarding of all calls. The default is * 73. Cfwd Busy Act Code Forwards busy calls to the extension specified after the act ivation code. The default is * 90. Cfwd Busy Deact Code Cancels call forwarding o ...

  • Cisco Linksys SPA9000 - page 179

    6-31 Linksys SPA9000 Administrator Guide Document Version 3.01 Chapter 6 SPA9000 Field Reference Regional Tab Block CID Deact Code Removes caller ID blocking on all outbou nd calls. The default is * 68. Block CID Per Call Act Code Blocks caller ID on the next out bound call. The default is * 81. Block CID Per Call Deact Code Removes caller ID block ...

  • Cisco Linksys SPA9000 - page 180

    6-32 Linksys SPA9000 Administrator Guide Document Version 3.01 Chapter 6 SPA9000 Field Reference Regional Tab Secure One Call Deact Code Makes the next outbound call not secure. (It is redundant if all outbound calls are not secure by default.) The default is * 19. Conference Act Code If th is code is specified, the user must ente r it before diali ...

  • Cisco Linksys SPA9000 - page 181

    6-33 Linksys SPA9000 Administrator Guide Document Version 3.01 Chapter 6 SPA9000 Field Reference Regional Tab Vertical Service Announcement Codes Outbound Call Codec Selection Codes These codes automatically appended to the dial-plan . So no need to include them in di al-plan (although no harm to do so either). Feature Dial Services Codes These cod ...

  • Cisco Linksys SPA9000 - page 182

    6-34 Linksys SPA9000 Administrator Guide Document Version 3.01 Chapter 6 SPA9000 Field Reference Regional Tab Field Description Prefer G71 1u Code Makes this codec the preferred codec for the assoc iated call . Th e d e f a u l t is *017110. Force G71 1u Code Makes this codec the o nly codec that can be used for the associated call. The default is ...

  • Cisco Linksys SPA9000 - page 183

    6-35 Linksys SPA9000 Administrator Guide Document Version 3.01 Chapter 6 SPA9000 Field Reference Regional Tab Miscellaneous Field Description Set Local Date (mm/dd) Sets the local date (mm stands for months an d dd stands for days). The year is optional and uses two o r four digi ts. Set Local T ime (HH/mm) Sets the local time (hh stands for hours ...

  • Cisco Linksys SPA9000 - page 184

    6-36 Linksys SPA9000 Administrator Guide Document Version 3.01 Chapter 6 SPA9000 Field Reference Regional Tab FXS Port Input Gain Input gain in dB, up to three decima l places. The ra nge is 6.000 to -12.000. The default is -3. FXS Port Output Gain Output gain in dB, up to three decimal p laces. The range is 6.000 to -12.000. The Cal l Progress T o ...

  • Cisco Linksys SPA9000 - page 185

    6-37 Linksys SPA9000 Administrator Guide Document Version 3.01 Chapter 6 SPA9000 Field Reference Regional Tab More Echo Suppressi on Enable or disable more echo suppresion. The default is no. ...

  • Cisco Linksys SPA9000 - page 186

    6-38 Linksys SPA9000 Administrator Guide Document Version 3.01 Chapter 6 SPA9000 Field Reference FXS 1/2 Tab FXS 1/2 Tab This section descri bes the fields for the foll owing headings on the FXS 1 and FXS 2 tabs: • Line Enable, page 6-38 • Network Settings, p age 6-38 • SIP Settings, page 6-39 • Subscriber Information, page 6-41 • Dial Pl ...

  • Cisco Linksys SPA9000 - page 187

    6-39 Linksys SPA9000 Administrator Guide Document Version 3.01 Chapter 6 SPA9000 Field Reference FXS 1/2 Tab SIP Settings Network Jitter Level Determin es how jitter buffer size is adjusted by the SP A9000. Jitter buffer size is adj usted dynamically . The minimum jitter buf fer size is 30 milliseconds or ( 10 milliseconds + current R TP frame size ...

  • Cisco Linksys SPA9000 - page 188

    6-40 Linksys SPA9000 Administrator Guide Document Version 3.01 Chapter 6 SPA9000 Field Reference FXS 1/2 Tab SIP Debug Option SIP messages are received at or sent from th e proxy listen port. Th is feature controls which SIP messages to log. The ch oices are as follows: • none—No logging. • 1-line—Logs th e start-line only for all messages. ...

  • Cisco Linksys SPA9000 - page 189

    6-41 Linksys SPA9000 Administrator Guide Document Version 3.01 Chapter 6 SPA9000 Field Reference FXS 1/2 Tab Subscriber Information Dial Plan Mailbox Status R e f e r - To Ta r g e t C o n t a c t T o contact the refer-to target, select yes. Otherwise, select no. The default is no. Sticky 183 If this feature is enabled, the IP telephony ignores fur ...

  • Cisco Linksys SPA9000 - page 190

    6-42 Linksys SPA9000 Administrator Guide Document Version 3.01 Chapter 6 SPA9000 Field Reference FXS 1/2 Tab Streaming Audio Server (SAS) Field Description SAS Enable T o enable the use of the line as a streaming a udio source, select yes. Otherwise, select no. If enabled, the line cann ot be used for outgo ing calls. Instead , it auto- answers in ...

  • Cisco Linksys SPA9000 - page 191

    6-43 Linksys SPA9000 Administrator Guide Document Version 3.01 Chapter 6 SPA9000 Field Reference FXS 1/2 Tab Call Feature Settings Audio Configuration A codec resource is considered as al located if it has been included in th e SDP codec list of an active call, even though it eventually may not be the one chosen for the connecti on. So, if the G .7 ...

  • Cisco Linksys SPA9000 - page 192

    6-44 Linksys SPA9000 Administrator Guide Document Version 3.01 Chapter 6 SPA9000 Field Reference FXS 1/2 Tab Field Description Preferred Codec Preferred codec for all calls. (The actual codec used in a call st ill depends on the outcome of the codec negotiation protocol .) Select one of t he followin g: G71 1u, G71 1a, G726-16, G726-24, G726-32, G7 ...

  • Cisco Linksys SPA9000 - page 193

    6-45 Linksys SPA9000 Administrator Guide Document Version 3.01 Chapter 6 SPA9000 Field Reference FXS 1/2 Tab F AX Passthru Codec Select the codec for fax passthrough, G 71 1u or G71 1a. The default is G71 1u. DTMF Process INFO (Not in P AP2T) T o use the DTMF process info feature, select yes. Otherwise, select no. The default is yes. F AX Codec Sym ...

  • Cisco Linksys SPA9000 - page 194

    6-46 Linksys SPA9000 Administrator Guide Document Version 3.01 Chapter 6 SPA9000 Field Reference FXS Port Polarity Configuration FXS Port Polarity Configuration Field Description Idle Polarity Polarity before a call is co nnected: Forward or Reverse. The default is Forward. Caller Conn Polarity Polarity after an outboun d call is connected: Forward ...

  • Cisco Linksys SPA9000 - page 195

    6-47 Linksys SPA9000 Administrator Guide Document Version 3.01 Chapter 6 SPA9000 Field Reference Line 1/2/3/4 Tab Line 1/2/3/4 Tab This section descri bes the fields for the foll owing head ings on the Line 1, Line 2, Li ne 3, and Line 4 tabs: • Line Enable, page 6-47 • Network Settings, p age 6-47 • SIP Settings, page 6-48 • Subscriber Inf ...

  • Cisco Linksys SPA9000 - page 196

    6-48 Linksys SPA9000 Administrator Guide Document Version 3.01 Chapter 6 SPA9000 Field Reference Line 1/2/3/4 Tab SIP Settings Field Description SIP Port Port number of the SIP message listening and transmission port. The default is 5060. SIP 100REL Enable T o enable the support of 100REL SI P extension for reliable transmi ssion of provisional res ...

  • Cisco Linksys SPA9000 - page 197

    6-49 Linksys SPA9000 Administrator Guide Document Version 3.01 Chapter 6 SPA9000 Field Reference Line 1/2/3/4 Tab SIP Debug Option SIP message s are received at or sent from th e proxy listen port. This feature controls which SIP messages to log. Choice s are as follows: • none—No loggin g. • 1-line—Logs the start-line only fo r all message ...

  • Cisco Linksys SPA9000 - page 198

    6-50 Linksys SPA9000 Administrator Guide Document Version 3.01 Chapter 6 SPA9000 Field Reference Line 1/2/3/4 Tab Subscriber Information R e f e r - To Ta r g e t C o n t a c t T o contact the refer-to tar get, select yes. Othe rwise, select no. The default is no. Field Description Display Name Display name for caller ID. User ID Extension nu mber ...

  • Cisco Linksys SPA9000 - page 199

    6-51 Linksys SPA9000 Administrator Guide Document Version 3.01 Chapter 6 SPA9000 Field Reference Line 1/2/3/4 Tab Contact Li st List of client stations t hat the S P A9000 should alert when there is an inco ming call to the line interface from the ITSP . Each rule is also known as a hunt gr oup and the did is the gr oup’ s extension . The default ...

  • Cisco Linksys SPA9000 - page 200

    6-52 Linksys SPA9000 Administrator Guide Document Version 3.01 Chapter 6 SPA9000 Field Reference Line 1/2/3/4 Tab Dial Plan The default dial plan script fo r each line is as follows: (*xx|[3469]1 1|0|00|[2-9]xxxx xx|1xxx[2-9]xxxxx x|xxxxxxxxxxxx.). The syntax fo r a dial plan expression is as foll ows: If IP dialing is enabled, one can dial [user-i ...

  • Cisco Linksys SPA9000 - page 201

    6-53 Linksys SPA9000 Administrator Guide Document Version 3.01 Chapter 6 SPA9000 Field Reference Line 1/2/3/4 Tab NAT Settings Field Description Dial Plan Dial plan sc ript for this line . The default is (<9:>xx.) The dial plan synt ax is expanded in the SP A3102 to allow the designation of three parameters to be used with a specific gateway: ...

  • Cisco Linksys SPA9000 - page 202

    6-54 Linksys SPA9000 Administrator Guide Document Version 3.01 Chapter 6 SPA9000 Field Reference Line 1/2/3/4 Tab Proxy and Registration EXT SIP Port Enter the port number of the external port to substitute for the actual SIP port of the SPA9000 in all outgoing SIP messages. The default is 0. Field Description Proxy SIP proxy server for all outboun ...

  • Cisco Linksys SPA9000 - page 203

    6-55 Linksys SPA9000 Administrator Guide Document Version 3.01 Chapter 6 SPA9000 Field Reference Line 1/2/3/4 Tab Proxy Fallback Intvl This parameter sets the delay (sec) after which the P A P2T will retry from the highest priority proxy (or o utbound proxy) servers after it has failed over to a lower priority server . This parameter is useful only ...

  • Cisco Linksys SPA9000 - page 204

    6-56 Linksys SPA9000 Administrator Guide Document Version 3.01 Chapter 6 SPA9000 Field Reference Line 1/2/3/4 Tab VMSP Bridge Applies only if this line interface of fers voice mail services. It specifi es whether the SP A9000 should b ridge the call from an external caller on the same or a dif ferent line interface. The choices are: • None—Do n ...

  • Cisco Linksys SPA9000 - page 205

    6-57 Linksys SPA9000 Administrator Guide Document Version 3.01 Chapter 6 SPA9000 Field Reference Line 1/2/3/4 Tab XFER Bridge Mo de Instructs the SP A9000 how to handle call tran sferring of an external caller to another external number by a client station. This param eter was added in Release 5.1. The normal way of performing thi s operation is fo ...

  • Cisco Linksys SPA9000 - page 206

    6-58 Linksys SPA9000 Administrator Guide Document Version 3.01 Chapter 6 SPA9000 Field Reference Line 1/2/3/4 Tab ...

  • Cisco Linksys SPA9000 - page 207

    A-1 Linksys SPA9000 Administrator Guide Document Version 3.01 APPENDIX A Acronyms A/D Analog T o Digital Convert er ANC Anonymous Call B2BUA Back to Back User Ag ent Bool Boolean V alues. Specified as “yes” a nd “no”, or “1” and “0” in the profile CA Certificate Author ity CAS CPE Alert Signal CDR Call Detail Re cord CID Caller ID C ...

  • Cisco Linksys SPA9000 - page 208

    A-2 Linksys SPA9000 Administrator Guide Document Version 3.01 Appendix A Acronyms GW Gateway ITU International T elecommunication Union HTML Hypertext Markup Language HTTP Hypertext Transfer Protocol HTTPS HTTP over SSL ICMP Internet Control Message Protocol IGMP Internet Group Management Protocol ILEC Incumbent Local Exchange Carrier IP Internet P ...

  • Cisco Linksys SPA9000 - page 209

    A-3 Linksys SPA9000 Administ rator Guide Document Version 3.01 Appendix A Acronyms SDRAM Synchronous DRAM sec seconds SIP Session Initiation Prot ocol SLA Shared lin e appearan ce SLIC Subscriber Line Interface Circuit SP Service Provider SP A Linksys Phone Adaptor SSL Secure Socket Layer TFTP T rivial File Tran sfer Protocol TCP T ransmission Cont ...

  • Cisco Linksys SPA9000 - page 210

    A-4 Linksys SPA9000 Administrator Guide Document Version 3.01 Appendix A Acronyms ...

  • Cisco Linksys SPA9000 - page 211

    B-1 Linksys SPA9000 Administrator Guide Document Version 3.01 APPENDIX B Glossary ACD (Automatic Call Distribu tion)—A swi tching system designed to allocate inco ming calls to certain positions or agents in the ord er received and to hold calls not ready to b e handled (often with a recorded announcement). Area code—A 3-digit code used in Nort ...

  • Cisco Linksys SPA9000 - page 212

    B-2 Linksys SPA9000 Administrator Guide Document Version 3.01 Appendix B Glossary Dedicated Access Line (DAL)—Prov ided by the local exchange carri er . An acces s line from the customer ’ s telephone equipment directly t o the long-distance compan y’ s switch or POP . Demarcation point—This is wher e th e LEC ownership and responsib ili ty ...

  • Cisco Linksys SPA9000 - page 213

    IN-1 Linksys SPA9000 Administ rator Guide Document Version 3.01 INDEX Numerics 16-user license 2-13 300 response 4-14 404 Forbidden 2-33 73738 resetting factor y defaults 2-8 7932 enabling t he administration web server 2-16 A AA Dial Plan 5-6, 5-11, 6-18 AA LBR Codec 6-19 AA Preferred Codec 6-19 AA Prompts URL Script 6-20 AA Script 5-6, 5-11, 6-18 ...

  • Cisco Linksys SPA9000 - page 214

    Index IN-2 Linksys SPA9000 Administrator Guide Document Version 3.01 XML scripts 5-13 automatic provisio ning 2-27 AVT Codec Name 6-12 AVT Dynamic Payload 6-11 B B2BUA 4-15 bandwidth bu dget 2-6 binary format 2-26 Blind Attn-Xfer Enable 6-43 Blind Transfer Code 6-29 Block ANC A ct Code 6-31 Block ANC Deact Code 6-31 Block CID A ct Code 6-30 Block C ...

  • Cisco Linksys SPA9000 - page 215

    Index IN-3 Linksys SPA9000 Administ rator Guide Document Version 3.01 Cfwd Dial To ne 6-24 Cfwd Last Act Code 6-30 Cfwd Last Deact Code 6-30 Cfwd No Ans Act Code 6-30 Cfwd No Ans Deact Code 6-30 Cfwd No Ans Delay 6-52 change greeti ngs for Au to-Attendan t 2-32 check administration web serv er port 2-11 DHCP 2-10 Ethernet port address 2-11 firmware ...

  • Cisco Linksys SPA9000 - page 216

    Index IN-4 Linksys SPA9000 Administrator Guide Document Version 3.01 Daytime AA Script 5-6, 5-11, 6-19 DayTime Answer Delay 5-11, 6-19 debuggi ng 2-33 Debug Level 6-6 Debug Server 6-6 Default Group Line 4-14, 6-16 default music file 4-28 Detect ABCD 6-36 DHCP check 2-10 enabling/disabling 2-10, 2-15, 2-17 lease renewal 4-34 with Configur ation Wiza ...

  • Cisco Linksys SPA9000 - page 217

    Index IN-5 Linksys SPA9000 Administ rator Guide Document Version 3.01 dial plans 4-11 exit 5-23 extensions hunt groups 4-6 not vali d 2-32 number not assign ed 2-31 Phone 1/2 ports 4-4 shared line appearance 4-5, 4-22 external 4-13 incoming calls 4-15 external calls problems 2-32 external numbers calling 4-14 EXT IP 6-14 EXT RTP Port Min 6-14 EXT S ...

  • Cisco Linksys SPA9000 - page 218

    Index IN-6 Linksys SPA9000 Administrator Guide Document Version 3.01 G726-32 Enable 6-44 G726-40 Enable 6-44 G726r16 Codec N ame 6-12 G726r16 Dynami c Payload 6-12 G726r24 Codec N ame 6-12 G726r24 Dynami c Payload 6-12 G726r32 Codec N ame 6-12 G726r40 6-12 G726r40 Codec N ame 6-12 G726r40 Dynami c Payload 6-12 G729a Code c Name 6-12 G729a Enable 6- ...

  • Cisco Linksys SPA9000 - page 219

    Index IN-7 Linksys SPA9000 Administ rator Guide Document Version 3.01 Internal Music Script 4-28, 6-17 internal music source 4-28 Internal Music URL 4-28, 6-17 Internal Mus ic Use Pref Co dec Only 6-18 intersequenc e tones 4-10 INVITE Expires 6-9 INVITE message 1-7, 4-14 IP address 2-17 check 2-17 IP multicast 4-27 IP PBX i-xi, 1-1 IVR accessing 2- ...

  • Cisco Linksys SPA9000 - page 220

    Index IN-8 Linksys SPA9000 Administrator Guide Document Version 3.01 Modem Line Toggle Code 6-32 MOH Server 4-28, 6-43 multicast messages 4-27 Multicast Address 1-13, 4-27, 6-14 multicast address 4-27 check 2-11 set 2-11 music on hold 4-28 music source, internal 4-28 MWI Dial Tone 6-24 N NAT Keep Alive Dest 6-53 NAT Keep Alive Enable 6-53 NAT Keep ...

  • Cisco Linksys SPA9000 - page 221

    Index IN-9 Linksys SPA9000 Administ rator Guide Document Version 3.01 SPA400 2-6 Prefer G711a Code 6-34 Prefer G711u Code 6-34 Prefer G723 Code 6-34 Prefer G726r16 Code 6-34 Prefer G726r24 Code 6-34 Prefer G726r32 Code 6-34 Prefer G726r40 Code 6-34 Prefer G729a Code 6-34 Preferred Codec 6-44 primary DNS server check 2-10 set 2-11 privileges, admini ...

  • Cisco Linksys SPA9000 - page 222

    Index IN-10 Linksys SPA9000 Administrator Guide Document Version 3.01 RFC 2543 Call Hold 6-8 Ring1 Cadence 6-25 Ring1 Name 6-26 Ring2 Cadence 6-25 Ring2 Name 6-26 Ring3 Cadence 6-25 Ring3 Name 6-26 Ring4 Cadence 6-25 Ring4 Name 6-26 Ring5 Cadence 6-25 Ring5 Name 6-27 Ring6 Cadence 6-25 Ring6 Name 6-27 Ring7 Cadence 6-25 Ring7 Name 6-27 Ring8 Cadenc ...

  • Cisco Linksys SPA9000 - page 223

    Index IN-11 Linksys SPA9000 Administ rator Guide Document Version 3.01 warning 2-14 Shared Ext 4-22 shared extensions 2-18 Shared Line 4-22 shared line appearance 4-5, 4-22 with key system 2-3 Shared Use r ID 4-22 short interdigit t imer 4-11 Silence Supp Enable 6-44 Silence Threshold 6-44 SIP 100REL Enable 6-48 SIP Accept Lang uage 6-7 SIP Co S Va ...

  • Cisco Linksys SPA9000 - page 224

    Index IN-12 Linksys SPA9000 Administrator Guide Document Version 3.01 sub-sequence in dial plans 4-10 Substitute VIA Addr 6-13 switching between Auto -Attendants 5-10 synchronize time 4-8 syntax dial plans 4-9 plain-text file for prof ile 2-27 syslog 2-33 Syslog Server parameter 6-6 T TFTP 2-26 time out IVR 2-9 timeout dial plans 4-9 time synchroni ...

  • Cisco Linksys SPA9000 - page 225

    Index IN-13 Linksys SPA9000 Administ rator Guide Document Version 3.01 XML scripts Auto-Attendant 5-13 errors 5-13 examples for Auto-Attendant 5-17 instructions for Auto-Attendant 5-22 ...

  • Cisco Linksys SPA9000 - page 226

    Index IN-14 Linksys SPA9000 Administrator Guide Document Version 3.01 ...

Manufacturer Cisco Category IP Phone

Documents that we receive from a manufacturer of a Cisco Linksys SPA9000 can be divided into several groups. They are, among others:
- Cisco technical drawings
- Linksys SPA9000 manuals
- Cisco product data sheets
- information booklets
- or energy labels Cisco Linksys SPA9000
All of them are important, but the most important information from the point of view of use of the device are in the user manual Cisco Linksys SPA9000.

A group of documents referred to as user manuals is also divided into more specific types, such as: Installation manuals Cisco Linksys SPA9000, service manual, brief instructions and user manuals Cisco Linksys SPA9000. Depending on your needs, you should look for the document you need. In our website you can view the most popular manual of the product Cisco Linksys SPA9000.

Similar manuals

A complete manual for the device Cisco Linksys SPA9000, how should it look like?
A manual, also referred to as a user manual, or simply "instructions" is a technical document designed to assist in the use Cisco Linksys SPA9000 by users. Manuals are usually written by a technical writer, but in a language understandable to all users of Cisco Linksys SPA9000.

A complete Cisco manual, should contain several basic components. Some of them are less important, such as: cover / title page or copyright page. However, the remaining part should provide us with information that is important from the point of view of the user.

1. Preface and tips on how to use the manual Cisco Linksys SPA9000 - At the beginning of each manual we should find clues about how to use the guidelines. It should include information about the location of the Contents of the Cisco Linksys SPA9000, FAQ or common problems, i.e. places that are most often searched by users in each manual
2. Contents - index of all tips concerning the Cisco Linksys SPA9000, that we can find in the current document
3. Tips how to use the basic functions of the device Cisco Linksys SPA9000 - which should help us in our first steps of using Cisco Linksys SPA9000
4. Troubleshooting - systematic sequence of activities that will help us diagnose and subsequently solve the most important problems with Cisco Linksys SPA9000
5. FAQ - Frequently Asked Questions
6. Contact detailsInformation about where to look for contact to the manufacturer/service of Cisco Linksys SPA9000 in a specific country, if it was not possible to solve the problem on our own.

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