Manual Nortel Voice Mail

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  • Nortel Voice Mail - page 1

    CallPilot . TM Release 2.0 Voice Mail User Guide ...

  • Nortel Voice Mail - page 2

    2 Co n t e n t s Welco me to CallP ilot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Work ing with Cal lPilot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 Call Pilot keyp ad comma nds . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Using s tandard c omma ...

  • Nortel Voice Mail - page 3

    3 We l c o m e t o CallPilot CallPilo t fr om Nor tel Networks is an adv anc ed b usines s communic ations system that off ers e xcept iona l fle xi bility f o r managing y our m essaging needs . Y ou can work with CallPilo t from y our telephone or y our computer . Here ar e some of t he many Cal lPilot f eatures y ou can u se b y entering command ...

  • Nortel Voice Mail - page 4

    4 W o r king with CallPilot How to use this guide Thi s guid e e xplai ns in d etai l how to wor k wi th Ca llP ilot fr om the k e ypad of your touc ht one t el ep hone . If yo u w an t t o u s e a f eatur e o r service d es cribe d in th is g ui de b ut y ou can no t acce ss i t, che c k with y our ad m in is tr ator . Call Pilot te rms Access n u ...

  • Nortel Voice Mail - page 5

    5 Ca llPilot keypad comma nds Message Options Login Message List Commands 1 Urgent On/ Off 2 3 Econom y On/Off 4 Private On/ Off 5 Acknowl- edge On/Off 6 Timed Deli very 7 Add Attachment 8 9 * Options Help 0 # Cancel/ Exit 4 Reply All 5 Compose 6 Dele te / Restore 7 Prin t 8 9 Send * Message Help 0 Message Options # Cancel/ Exit 1 Re p l y 2 Play E ...

  • Nortel Voice Mail - page 6

    6 Using st anda r d com ma nds Call Pil ot has m any standa rd co mmands th at ar e com mon to all feature s, so you don’t nee d a main menu. For e xample, Play is al wa ys 2 , Recor d i s al w a ys 5 , an d Help is alw a ys * . If y ou lear n these stan dard comma nds, you can us e all Ca llPi lot featur es wit hout me mori zing e v ery step . P ...

  • Nortel Voice Mail - page 7

    7 Logging in to your ma ilbox T o log i n to your Cal lPilo t ma ilbox, you ne ed the CallP ilo t multim edia messa ging acce ss nu mb er , an d y our o wn mail bo x numb e r an d pass wor d. Y our a dmini strato r gives you the se numbe rs an d any othe r number s you need f or Call Pil ot features and ser v ices. K eep a han dy r ecord of t hese ...

  • Nortel Voice Mail - page 8

    8 Ch a n g in g yo u r p as sw o rd When y ou log i n f or th e fir st ti me , y ou m u s t c hang e y ou r p as s word f rom th e o ne y ou were first assi gned. Afte r that, y ou can ch ange y our pass wo rd as often as requir ed. Y our admi ni s tr at or se ts th e mi ni m u m le ng th f or a p as s word . T o change your password 1 While log ge ...

  • Nortel Voice Mail - page 9

    9 Recor di ng gr e etings Y ou c an reco rd exter n al, int er na l, and t empo rar y greetin gs. Cal lers fro m out side your or ganizat ion hear your exter n al greet ing, caller s with in your or ganiza tio n hear your int er nal greet ing. If you don ’t reco rd an inte r nal gre eti ng, a ll cal lers hear y our exter nal gree ting. Y ou c an ...

  • Nortel Voice Mail - page 10

    10 Assig n ing a custom oper a tor Y ou ca n off er y our ca ll ers t he op tion of l ea ving a m es s ag e or sp ea king to o ne of y o ur assis tants or col leag ues . In y o ur g ree ting, tell c alle rs to pr ess z er o if t he y wis h to sp eak to t his pe rson in y our abse nce. The cu stom o perator numbe r is th e numbe r your cal lers reac ...

  • Nortel Voice Mail - page 11

    11 P laying your messages CallPi lo t le ts y ou kno w wh en y ou ha v e n e w messag es . Y our tele phone m a y ha v e a mes sage wa it ing l ig ht , o r y ou ma y hear a sp ec i al di al to ne wh en y o u p ic k up th e h a n d s e t. Y our ma ilbox summar y tell s you the numbe r of new voice and fax messag es in your mess age li st and if any ...

  • Nortel Voice Mail - page 12

    12 Cha nging message speed Y ou can ch ange the spee d of a mess age w hile pla yi ng it. F o r e xam ple , if y our ca ller spok e v ery f ast, y ou ca n sl ow d o wn the m ess age . T o pla y a message slower or f aster Whil e y ou are pl a yi ng a m ess age , pre ss 2 1 to slow it down, or pr ess 2 3 to sp ee d it u p . Y ou ca n increa se the s ...

  • Nortel Voice Mail - page 13

    1 3 C alling the sender Y ou ca n pl ac e a c a ll to th e s e nd er of a m e ss ag e , i f Ca ll Pil ot can addr ess th e s en de r . T o call the sender 1 After lis tening to a message or while it is pla ying, pre ss 9 to c all the s ender . 2 Speak to the sen der or lea ve a message . 3 When y ou hav e fini shed y our cal l, hang up . Y ou ma y ...

  • Nortel Voice Mail - page 14

    1 4 Forwar di ng a mes sage Y ou can f orward a me ssage to ano the r mailbox, to a dist ributi on li st, or t o a tel epho ne nu mb er . Y ou ca n al so reco rd an i ntr oduc tio n to th e o riginal m es s ag e . Y ou cann ot f orw a rd a mess age ma rk ed Priv ate. T o for ward a mess age 1 After lis tening to a message or while it is pla ying, p ...

  • Nortel Voice Mail - page 15

    1 5 C omposing a message T o compo se a mess age, you addre ss it fi rst, then re cord yo ur mes sage and send it. Y o u can ad dre s s a m es s ag e to on e or m o re pe op le or di st rib u tion li st s . Bef o re y ou sen d a mess age, you can e dit it an d add messag e optio ns. Y o u can a lso att ach ot her messa ge s , includi ng f ax es, to ...

  • Nortel Voice Mail - page 16

    1 6 A dd r e s s i ng a m e s s a ge Y o u c a n a d d r e s s y o ur m e ss a g e s t o l o c a l m a i l b o x e s a n d d i s t r i b u t i on l i s t s. For the required prefixes, press * for Help when addressing, or ask your administrator. Keep a record of these prefixes in Your CallPilot numbers , page 31. W h e n C a l l P i l o t p r om p t ...

  • Nortel Voice Mail - page 17

    17 Addr essing by na me Y ou can ente r an ad dress by spel lin g a per son’ s name o n your tele phon e ke ypad ins tead o f en ter ing a num ber . Y o u can u se n ame addr essi ng f o r add ress ing a messa ge, crea tin g a dis trib ution li st, e x pr e ss me ssag in g, an d thru -d ia li ng . Whe n you hav e entered all t he requ ired addre ...

  • Nortel Voice Mail - page 18

    18 Adding message options Whe n you crea te a mes sage, you can in dicate that y o u want it ha ndle d in a speci al way . The messa ge opt ions ar e Urge nt, Econ omy , Pr ivate, Acknowled gmen t, an d Timed De liver y . A messag e can not be tagg ed bo th Urg ent and Ec onomy . Before se ndin g the mess age, you can ch eck the op tions by pre ssi ...

  • Nortel Voice Mail - page 19

    19 Adding message attachments T o add an a tta chment to a messa ge Y o u c a n at t a c h o n e o r m o re v o i c e m e s s a ges c u rre n t l y in your mailbox to your message b e f o r e s e n d i ng i t . Y o u c a n n ot a tt a c h a m e ss a ge ma r k e d Private. 1 Be f o re o r a f ter r e c o rdi n g a m e s s a ge , pre s s 7 0 f or M e ...

  • Nortel Voice Mail - page 20

    20 Exp r es s mess aging Exp ress me ssagi ng is a fast wa y t o send a me ssag e to ano ther ma ilbox with out log ging in to y our o wn m ai lb o x to co m po se a nd se nd t he m es sa ge . Y ou ma y als o b e ab le to send a f ax b y e xpres s f ax mess aging. Ask y our admini str ator f or th e e xpress m essag ing numbe r a nd if express fax ...

  • Nortel Voice Mail - page 21

    2 1 Distribution li sts A di str ibution li st sav es you time w hen you send messag es to the sa me group of addre s se s . Y ou can c r ea te up to 9 9 per sonal di st ribu tio n list s , a nd rec o rd a nam e to ide ntify e ach li st. Ea ch per sonal d istr ibutio n list can co ntain u p to 20 0 ent rie s. Y ou can als o use sh ared di str ibuti ...

  • Nortel Voice Mail - page 22

    2 2 Remote Notifi cation Call Pil ot can no tify y ou of new mess ages a t a remot e tele phon e or page r . Instea d of cal ling in to your mailb o x to retr iev e your mess ages, you can specif y a number , day , and time f or Remot e N otifi ca ti on . Y ou can c ha ng e t he se s et tin gs e asil y , and t urn Rem ote Noti fica tio n on or of f ...

  • Nortel Voice Mail - page 23

    2 3 Remote Notifi cation (con tinue d) W orking in R e mote Notification setup The re are f our mai n setti ngs in Remote Not ificat ion : tel ephone or pa ger num ber , messa ge n oti fi ca tion ty pe , notif icat ion d a ys, an d not ifi c ati on ti m es . At e ac h se tt ing, CallPi lot tell s y ou the cu rrent set ting and allo ws yo u to k eep ...

  • Nortel Voice Mail - page 24

    2 4 Remote Notifi cation (con tinue d) Y ou can set on e number at which you will b e notif ied of new messag es on al l the days and times y ou specif y . T he remo te numb er you spe cify must be a number al lowed by CallPi lot. Ask y o ur ad mini str at or if y o u ca n use this n u mber f o r remo te not if icat ion. Y our admi nistr ator m ay ...

  • Nortel Voice Mail - page 25

    2 5 Remote Notifi cation (con tinue d) T o cha nge your notification days (continued ) 1 In Remo te Notifica tion setu p change , press 5 when prompted f or notific ation da ys. Y ou can pre ss # to l eav e this set ting w ithout c hanging i t, or co ntinue . 2 Select eac h no tifi ca tio n da y by pres si ng th e nu mbe r co rres pon di ng to that ...

  • Nortel Voice Mail - page 26

    26 When you ar e the caller When y ou are c al lin g an ot her pers on ’s Ca ll Pil ot m ai lb o x, y ou c an u se m an y of th e mess agin g command s desc rib ed in t his guid e. Y ou can also tell cal lers from outs ide your orga niza tio n how to use these comman ds. Here are so me convenient and time - sa v i ng ti ps . Interrupti ng greet i ...

  • Nortel Voice Mail - page 27

    27 Y our CallPilot number s Voice Mail ac c ess n u m b er: 398-8227 Express Messaging number: 398-2662 Name Dialing/Name Addressing prefix: 11 McGill Auto-Attendant number: 4400 ...

  • Nortel Voice Mail - page 28

    28 Document inf ormat ion C allPilot Multimedia Messaging Us er G uide Cop yr ight © 2002 Nor tel Networks, All Rights Reser ved Inf or ma tion is sub ject to change without notice . Nor tel Networks reser v es the right to make changes in design or components as progress in eng ineering and manufacturing may warr ant. F or soft copy release only ...

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All of them are important, but the most important information from the point of view of use of the device are in the user manual Nortel Voice Mail.

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A complete manual for the device Nortel Voice Mail, how should it look like?
A manual, also referred to as a user manual, or simply "instructions" is a technical document designed to assist in the use Nortel Voice Mail by users. Manuals are usually written by a technical writer, but in a language understandable to all users of Nortel Voice Mail.

A complete Nortel manual, should contain several basic components. Some of them are less important, such as: cover / title page or copyright page. However, the remaining part should provide us with information that is important from the point of view of the user.

1. Preface and tips on how to use the manual Nortel Voice Mail - At the beginning of each manual we should find clues about how to use the guidelines. It should include information about the location of the Contents of the Nortel Voice Mail, FAQ or common problems, i.e. places that are most often searched by users in each manual
2. Contents - index of all tips concerning the Nortel Voice Mail, that we can find in the current document
3. Tips how to use the basic functions of the device Nortel Voice Mail - which should help us in our first steps of using Nortel Voice Mail
4. Troubleshooting - systematic sequence of activities that will help us diagnose and subsequently solve the most important problems with Nortel Voice Mail
5. FAQ - Frequently Asked Questions
6. Contact detailsInformation about where to look for contact to the manufacturer/service of Nortel Voice Mail in a specific country, if it was not possible to solve the problem on our own.

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