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Manual Aastra AastraLink Pro 160

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  • Aastra AastraLink Pro 160 - page 1

    Administrator Guide Release 1.2 AastraLink A a s t r a L i n k 41-001 190-02 Rev 01 160 1 6 0 Pro P r o ...

  • Aastra AastraLink Pro 160 - page 2

    *Aastra, Aastra T elecom, and the Aastra T elecom corporat e log o are registered trademarks of Aa stra T echnologies, Limited. AastraLink, AastraLink Pro, AastraLink Pro 160, and Aastra Link Pro, Model 160 are trademarks of Aastra T elecom US Inc. Microsoft, Microsoft Windows, and Internet Explorer are t rademar ks of Microsoft Corporation. Ethern ...

  • Aastra AastraLink Pro 160 - page 3

    41-001190-02 Rev. 01, Rel. 1.2 iii AastraLink Pro 160 Admin istrator Guide Contents Preface Chapter 1 Getting Started What Does the AastraLink Pr o 160 Do? ................... .... ............. ... ............. ... ............. ... ..1-2 . How Do I Set Up My AastraLink N etwork? ... ...... ............. ............. ............. ............. ...

  • Aastra AastraLink Pro 160 - page 4

    iv 41-001190-02 Rev. 01, Re l. 1.2 AastraLink Pro 16 0 Adm in istr ator Guid e Users ........ ............. ............. ............. ................ ............. ............. ............. ............. ...2-1 2 . User List Menu ......... ............. ... ... ............. ... .... ............. ... ... ............. ... ... .......... 2-12 ...

  • Aastra AastraLink Pro 160 - page 5

    41-001190-02 Rev. 01, Rel. 1.2 v AastraLink Pro 160 Admin istrator Guide Uploading User Lists .......... ................ ............. ............. ................ ............. ............. 3-34 . Uploading User Lists if MBU 400s Connec ted to the AastraLink Pro ........ ...... 3-37 Configuring Groups ..... ............. ................ ..... ...

  • Aastra AastraLink Pro 160 - page 6

    vi 41-001190-02 Rev. 01, Re l. 1.2 AastraLink Pro 16 0 Adm in istr ator Guid e Configuring Push Button T rigger Input or Re lay Output ............ ... .... ... ... ... ... .... ... ... 4-12 . Configuring Visual V oicemail Settings ....... ...... ............. ............. ............. ................ 4-15 . Configuring FXO T uning Settings ... ...

  • Aastra AastraLink Pro 160 - page 7

    41-001190-02 Rev. 01, Rel. 1.2 vii AastraLink Pro 160 Admin istrator Guide Configuring SLA on the Aast raLink . ............ ................. ............. ................ ...... 4-63 Enabling/Disabling Individual SLA Member ships ............ ............. ............. ...... 4-64 SLA Configuration Changes ............... ................ ..... ...

  • Aastra AastraLink Pro 160 - page 8

    viii 41-001190-02 Rev. 01, Re l. 1.2 AastraLink Pro 16 0 Adm in istr ator Guid e Schedule for the Auto-Attendant ........ ............. ................ ............. ................ ........ 4-126 . Holidays for the Auto-Attendan t ......... ................ ............. ............. ............. ........... 4-130 . Adding a Holiday to the Aut ...

  • Aastra AastraLink Pro 160 - page 9

    41-001190-02 Rev. 01, Rel. 1.2 ix AastraLink Pro 160 Admin istrator Guide How Do I Obtain the IP Address Assigned to the AastraLink Pro 160? .... ................ .....6-9 . Why Do My IP Phone S creens Look Different? .................. ................ ............. ............. 6-10 . Why Does The Web UI Occasionally Time-out? ................ . ...

  • Aastra AastraLink Pro 160 - page 10

    x 41-001190-02 Rev. 01, Re l. 1.2 AastraLink Pro 16 0 Adm in istr ator Guid e Obtaining the IP Address of Y our Aastra Link Pro 160 ............... ............ .......... 7-14 Reprogramming the CompactF lash Card ........... .......... ... ............. ............. ...... 7-17 Reprogramming the Onboard Flash ......... ....... ............. ..... ...

  • Aastra AastraLink Pro 160 - page 11

    41-001190-02 Rev. 01, Rel. 1.2 xi Preface About This Guide Introduction This guide provides informa tion about the AastraLin k Pro 160, and is intend ed for the system administrator who installs, configures, manages, maintains, and troubleshoots the unit. The AastraLink Pro 160 is a Linux-based hardware unit that hosts the Asterisk open source Priv ...

  • Aastra AastraLink Pro 160 - page 12

    About This Guide xii 41-001190-02 Rev. 0 1, Rel. 1.2 AastraLink Pro 16 0 Adm in istr ator Guid e Chapters in This Guide This guide contains the following chapters : For Go to Overview information about the AastraL ink Pro 160 Chapter 1 Instructions on using the AastraLink Web UI Chapter 2 Instructions on configuring IP phone User accounts Chapter 3 ...

  • Aastra AastraLink Pro 160 - page 13

    41-001190-02 Rev. 01, Rel. 1.2 1-1 Chapter 1 Getting S tarted Overview Congratulations!! Y ou have purchased a highly functional, cost-effective, easy-to-use AastraLink Pro 160 for use in your Enterprise network. The AastraLink Pro 16 0 is Linux-based ha rdware that hosts the Asterisk open source Private Branch Exchange (PBX) software. The AastraLi ...

  • Aastra AastraLink Pro 160 - page 14

    What Does the AastraLin k Pro 160 Do? 1-2 41-001190-02 Rev. 0 1, Rel. 1.2 AastraLink Pro 16 0 Adm in istr ator Guid e What Does the AastraLink Pro 160 Do? The AastraLink Pro 16 0 provides fu ll PBX functionali ty , including: • Local SIP extensions, remote SIP users, SIP trunking • Flexible voicemail with visual voicemail menus • Operator con ...

  • Aastra AastraLink Pro 160 - page 15

    What Does the AastraLink Pro 160 Do ? 41-001190-02 Rev. 01, Rel. 1.2 1-3 Getting St arted • Up to 6 Foreign Exchange Of fice (F XO) ports for connection to analogue public telephone lines (PSTN). Each F XO is equipped with on-hook CallerID detection and full G .168 echo ca nce llation. Also prov ides far -end FX O disconnect supervisio n. • Aut ...

  • Aastra AastraLink Pro 160 - page 16

    What Does the AastraLin k Pro 160 Do? 1-4 41-001190-02 Rev. 0 1, Rel. 1.2 AastraLink Pro 16 0 Adm in istr ator Guid e • Input connection that can trigger an ev ent notification on the AastraLink Pro 160. A triggered event c an be sent as an email, Exte nsible Markup Langua ge (XML) message sent to the phone UI, or as a recorded prompt for voice n ...

  • Aastra AastraLink Pro 160 - page 17

    How Do I Set Up My AastraLink Network? 41-001190-02 Rev. 01, Rel. 1.2 1-5 Getting St arted How Do I Set Up My AastraLink Network? This section describes what yo u need to do to set up your AastraLink network. It describes required tasks, as well as optional tasks. The figure below shows a typical Aastra Link Pro 160 network. An AastraLin k network ...

  • Aastra AastraLink Pro 160 - page 18

    How Do I Set Up My AastraLink Network? 1-6 41-001190-02 Rev. 0 1, Rel. 1.2 AastraLink Pro 16 0 Adm in istr ator Guid e Required T asks Setting up your AastraLink network is a th ree-step process as described below . Once you complete these three steps, the AastraLink Pro 160 and the Aastra IP phones on yo ur network are fully operational, handling ...

  • Aastra AastraLink Pro 160 - page 19

    What Does the Aastra Lin k Web UI Allow Me To Do? 41-001190-02 Rev. 01, Rel. 1.2 1-7 Getting St arted What Does the AastraLink W eb UI Allow Me T o Do? As administrator , you can use the AastraLink Pro 160 W eb UI to: • Configure and manage y our own phone (make calls, handle ca lls, and enable features). • Configure and manage the IP p hones o ...

  • Aastra AastraLink Pro 160 - page 20

    Can I Still Use the Phone UI? 1-8 41-001190-02 Rev. 0 1, Rel. 1.2 AastraLink Pro 16 0 Adm in istr ator Guid e Enable phone features • Do Not Disturb • Call Forw ar ding • Find Me, Follow Me       Edit your Administrator preferences • Contact Information • V oicemail Preference • Change Password    Set phone pr ...

  • Aastra AastraLink Pro 160 - page 21

    AastraLink Pro 160 Eme rgency Call Support 41-001190-02 Rev. 01, Rel. 1.2 1-9 Getting St arted AastraLink Pro 160 Emergency Call Support Because IP phones and data networks requ ire power to operate, they do not provide the fail-safe emer gency calling capa bility of a traditional analogue phone. The AastraLink Pro 160 supports emer gency calling i ...

  • Aastra AastraLink Pro 160 - page 22

    AastraLink Pro 160 Emergency Call Suppor t 1-10 41-001190-02 Rev. 0 1, Rel. 1.2 AastraLink Pro 16 0 Adm in istr ator Guid e Emergency Call Sup port Import ant Notes Note: The AastraLink Pro 160 guarante es on ly one emer gency call at a time. If multiple emergency calls are attemp ted, callers may receive a message stating that all circuits are bus ...

  • Aastra AastraLink Pro 160 - page 23

    AastraLink Pr o 160 Har dware and So ftware 41-001190-02 Rev. 01, Rel. 1.2 1-11 Getting St arted AastraLink Pro 160 Hardware and Sof tware Hardware Requirement s Note: IP Phone Model 6753i su pports the 536M ex pansion module. IP phone Models 6755i, 675 7i, and 6757i CT support the 536M and the 560M expansion mod ules . Daisy-chained ex pansion mod ...

  • Aastra AastraLink Pro 160 - page 24

    AastraLink Pro 160 Hardware and Softwa re 1-12 41-001190-02 Rev. 0 1, Rel. 1.2 AastraLink Pro 16 0 Adm in istr ator Guid e Front of AastraLink Pro 160 Note: See “Monitoring the AastraLink Status LED” on page 7-3 for additional LED descriptions. Back of AastraLink Pro 160 CF (Steady Green = booting. Flashing Red/Green = updating firmware Flashin ...

  • Aastra AastraLink Pro 160 - page 25

    AastraLink Pr o 160 Har dware and So ftware 41-001190-02 Rev. 01, Rel. 1.2 1-13 Getting St arted Sof tware Req uirement s The following table pro vides the minimum software you need to use the AastraLink Pro 160 W eb-based graphical user interface (W eb UI). Users and Privileges The AastraLink Pro 160 supports two types of users: administrators and ...

  • Aastra AastraLink Pro 160 - page 26

    Reference Do cumenta tion 1-14 41-001190-02 Rev. 0 1, Rel. 1.2 AastraLink Pro 16 0 Adm in istr ator Guid e Reference Document ation For additional information ab out installing the Aast raLi nk Pro 160, and installing and operating the Aastra IP phones in your network, see the following guides: • AastraLink P r o 160 Quick S tart Adminstrator ’ ...

  • Aastra AastraLink Pro 160 - page 27

    41-001190-02 Rev. 01, Rel. 1.2 2-1 Chapter 2 Using the AastraLink Pro 160 W eb UI About this Chapter Introduction This chapter describes how to use to th e AastraLink W eb UI to configure and manage the AastraLink Pro 160 and the Aastra IP phones on your network. T opics This chapter covers the following topics: To p i c Page Accessing the AastraLi ...

  • Aastra AastraLink Pro 160 - page 28

    Accessing the Aa straLink Web UI 2-2 41-001190-02 Rev. 0 1, Rel. 1.2 AastraLink Pro 16 0 Adm in istr ator Guid e Accessing the AastraLink W eb UI This section describes how to use your we b browser to acce ss the AastraLink Pro 160 W eb UI. Y ou can login as an administrator , or as a user , as follows: • Administrators have acc ess privileges to ...

  • Aastra AastraLink Pro 160 - page 29

    Accessing the Aa st raLink Web UI 41-001190-02 Rev. 01, Rel. 1.2 2-3 Using the AastraLink Pro 160 Web UI Figure 2-1. AastraLink W eb UI Login Menu Curr ent status of AastraLink Pr o 160 ...

  • Aastra AastraLink Pro 160 - page 30

    Accessing the Aa straLink Web UI 2-4 41-001190-02 Rev. 0 1, Rel. 1.2 AastraLink Pro 16 0 Adm in istr ator Guid e Using Windows Explorer to Ac cess the AastraLink W eb UI The following procedure describes how to use W indows Explorer to access the AastraLink W eb UI. Note: Prior to using this method to discover the AastraLink on your network, the W ...

  • Aastra AastraLink Pro 160 - page 31

    Accessing the Aa st raLink Web UI 41-001190-02 Rev. 01, Rel. 1.2 2-5 Using the AastraLink Pro 160 Web UI Figure 2-2. My Network Places Window ...

  • Aastra AastraLink Pro 160 - page 32

    Accessing the Aa straLink Web UI 2-6 41-001190-02 Rev. 0 1, Rel. 1.2 AastraLink Pro 16 0 Adm in istr ator Guid e Administrator Menu Options When you are logged in as administrator , you can use the AastraLink W eb UI to configure your o wn phone, other Aastra IP ph ones, and the AastraLink device. The following illustration shows the AastraLink Mai ...

  • Aastra AastraLink Pro 160 - page 33

    Accessing the Aa st raLink Web UI 41-001190-02 Rev. 01, Rel. 1.2 2-7 Using the AastraLink Pro 160 Web UI The following illustration shows the Aastra Link Main Menu after a User logs in. A User menu displays th e My Phone menu and submenus only . Figure 2-4. AastraLink User Main Menu My Phon e Menu ...

  • Aastra AastraLink Pro 160 - page 34

    Accessing the Aa straLink Web UI 2-8 41-001190-02 Rev. 0 1, Rel. 1.2 AastraLink Pro 16 0 Adm in istr ator Guid e The Administrator W eb UI is set up for easy navigation with various menus and a color -coded 3 level struct ure. The first level menus ( red ) are the main task/activity items ( My Phone, Users, Configuration, Maintenance ) . The first ...

  • Aastra AastraLink Pro 160 - page 35

    Accessing the Aa st raLink Web UI 41-001190-02 Rev. 01, Rel. 1.2 2-9 Using the AastraLink Pro 160 Web UI The third level menus (white) are tabs wi thin the second level menus. These tabs change according to the sec ond level menu selected. The following illustrations show the tabbed items on the Configuration->System Menu and the Users->Defau ...

  • Aastra AastraLink Pro 160 - page 36

    Accessing the Aa straLink Web UI 2-10 41-001190-02 Rev. 0 1, Rel. 1.2 AastraLink Pro 16 0 Adm in istr ator Guid e The parameters you can configure are on the final level within the menu structure. The following paragraphs describe the info rmation in the AastraLink Pro W eb UI, administrator menu structure. My Phone/Prefer en ces/My Profile Paramet ...

  • Aastra AastraLink Pro 160 - page 37

    Accessing the Aa st raLink Web UI 41-001190-02 Rev. 01, Rel. 1.2 2-11 Using the AastraLink Pro 160 Web UI My Phone The My Phone menu displays the following submenus: •H o m e • V oicemail • Directory • Softkeys (Administrator ’ s Phone) • Pre f e re nc e s Figure 2-5. My Phone Menu (Administrator) The “ My Phone ” menu selections ar ...

  • Aastra AastraLink Pro 160 - page 38

    Accessing the Aa straLink Web UI 2-12 41-001190-02 Rev. 0 1, Rel. 1.2 AastraLink Pro 16 0 Adm in istr ator Guid e Users The Users menu displays th e IP phones curr ently registered in y our AastraLink Pro 160 network (with extensions). The lis t of phones includes the Operator (or administrator) phone as well as all user phones. From the Users menu ...

  • Aastra AastraLink Pro 160 - page 39

    Accessing the Aa st raLink Web UI 41-001190-02 Rev. 01, Rel. 1.2 2-13 Using the AastraLink Pro 160 Web UI Reference For more information about the Users Menu, see Chapter 3, “Configuring Aastra IP Phone Acc ounts.” For more information about using non-Aastra IP Phones with the AastraLink Pro, see Chapter 3, the sec tion “Secondary Non-Aastra ...

  • Aastra AastraLink Pro 160 - page 40

    Accessing the Aa straLink Web UI 2-14 41-001190-02 Rev. 0 1, Rel. 1.2 AastraLink Pro 16 0 Adm in istr ator Guid e Configuration The Configuration menu displays the c urren t system and netwo r k m anagement settings. These settings apply to the AastraLink Pro 160 device. From the Configuration menu, you can view and/or configu re the following: • ...

  • Aastra AastraLink Pro 160 - page 41

    Accessing the Aa st raLink Web UI 41-001190-02 Rev. 01, Rel. 1.2 2-15 Using the AastraLink Pro 160 Web UI • Configure individual F XO lines for which incoming calls are routed. In addition to Default (which will send calls via the configured incoming call route on the auto-attendant page) and SLA , you can configure a specific target extension, a ...

  • Aastra AastraLink Pro 160 - page 42

    Accessing the Aa straLink Web UI 2-16 41-001190-02 Rev. 0 1, Rel. 1.2 AastraLink Pro 16 0 Adm in istr ator Guid e Maintenance The Maintenance menu disp lays system information and p rovides option s for maintaining the AastraLink Pro 160 device. From the Mainte nance menu , you can view and/or co nfigure the following: • V iew serial number of th ...

  • Aastra AastraLink Pro 160 - page 43

    Accessing the Aa st raLink Web UI 41-001190-02 Rev. 01, Rel. 1.2 2-17 Using the AastraLink Pro 160 Web UI Automatic Updates • Specify whether or not to yo u want the AastraLink Pro 160 to automatically check and install updates as required (o ptions are notify only , install (reboots system when updates are found), download but don’t install). ...

  • Aastra AastraLink Pro 160 - page 44

    Accessing the Aa straLink Web UI 2-18 41-001190-02 Rev. 0 1, Rel. 1.2 AastraLink Pro 16 0 Adm in istr ator Guid e ...

  • Aastra AastraLink Pro 160 - page 45

    41-001190-02 Rev. 01, Rel. 1.2 3-1 Chapter 3 Configuring Aastra IP Phone Accounts About this Chapter Introduction This chapter describes how you use the Aa straLink W eb UI to configure ac counts that apply to all of the Aast ra IP phones in your network. It prov ides instructions for managing users, creating user groups, and specifyin g g l obal d ...

  • Aastra AastraLink Pro 160 - page 46

    About this Chapte r 3-2 41-001190-02 Rev. 0 1, Rel. 1.2 AastraLink Pro 16 0 Adm in istr ator Guid e Secondary Non-Aastra SIP Phones and Softclients page 3-31 Enabling/Disabling an Extensio ns Directory Privacy page 3-32 Uploading User Lists page 3-34 Configuring Groups page 3-38 Ring Groups and Paging Grou ps page 3-38 Adding a Group page 3-49 Edit ...

  • Aastra AastraLink Pro 160 - page 47

    Accessing the Users Men u 41-001190-02 Rev. 01, Rel. 1.2 3-3 Configuring Aastra IP Phone Accounts Accessing the Users Menu Y ou configure Aastra IP phone accounts from the Users menu, shown below . Figure 3-1. Users Menu ...

  • Aastra AastraLink Pro 160 - page 48

    Managing IP Phone Users 3-4 41-001190-02 Rev. 0 1, Rel. 1.2 AastraLink Pro 16 0 Adm in istr ator Guid e Managing IP Phone Users Y ou manage Aastra IP phone users fr om the Users->User List Menu. From this menu, you can ed it user accounts, delete users from yo ur IP phone network, add new users and phones, upload a pre-defined User List (. csv f ...

  • Aastra AastraLink Pro 160 - page 49

    Managing IP Phone Users 41-001190-02 Rev. 01, Rel. 1.2 3-5 Configuring Aastra IP Phone Accounts Adding User Account s and Phones Y ou can add ne w Users and phones to your network by clicking the <Add Phones> button on the User List screen. Note: Adding users manually is provided as an alternativ e mechanism to the more usual method of auto-d ...

  • Aastra AastraLink Pro 160 - page 50

    Managing IP Phone Users 3-6 41-001190-02 Rev. 0 1, Rel. 1.2 AastraLink Pro 16 0 Adm in istr ator Guid e Y ou can set the following Aastra IP phone user account parameters: • User Enabled Enables or disables user accounts fro m obtaining service on the AastraLink Pro. Default is enabled. When a ph one is disabled, it sti ll retains the configurati ...

  • Aastra AastraLink Pro 160 - page 51

    Managing IP Phone Users 41-001190-02 Rev. 01, Rel. 1.2 3-7 Configuring Aastra IP Phone Accounts • Extension Specifies th e IP phone ex tension for this User or Administrator . Y ou can specify any extension within the dial plan range you defined for your n e twork. By default, the firs t phone regis tered with the Aas traLink Pro 160 is as signed ...

  • Aastra AastraLink Pro 160 - page 52

    Managing IP Phone Users 3-8 41-001190-02 Rev. 0 1, Rel. 1.2 AastraLink Pro 16 0 Adm in istr ator Guid e • Outgoing Line Specifies which outgoing line this IP phone uses for outgoing calls. The term “outgoing line” refers to one of th e 6 FXO ports that are located on the back of the AastraLink device. The default is Any . Alternative l y , yo ...

  • Aastra AastraLink Pro 160 - page 53

    Managing IP Phone Users 41-001190-02 Rev. 01, Rel. 1.2 3-9 Configuring Aastra IP Phone Accounts • SIP DID Number Specifies the SIP Direct Inward Dialin g (DID) number to this IP phone. A DID number is an individual telephone number assigned to this phone that allows an outside caller to dial directly from incoming SIP trunk calls to the users ext ...

  • Aastra AastraLink Pro 160 - page 54

    Managing IP Phone Users 3-10 41-001190-02 Rev. 0 1, Rel. 1.2 AastraLink Pro 16 0 Adm in istr ator Guid e Adding a User Account Use the following procedure to add a user account and pho ne to your network. AastraLink We b UI Ste p Action 1S e l e c t Users->User List 2 Click <Add Phon es> . The following screen displa ys. ...

  • Aastra AastraLink Pro 160 - page 55

    Managing IP Phone Users 41-001190-02 Rev. 01, Rel. 1.2 3-11 Configuring Aastra IP Phone Accounts 3T h e User Enabled fie ld is enabled by default. If you want this User ’ s phone to register in the AastraLink Pro network, leave this field enabled. If you disable this field, the pho ne will still retain its configuration in the system. However , t ...

  • Aastra AastraLink Pro 160 - page 56

    Managing IP Phone Users 3-12 41-001190-02 Rev. 0 1, Rel. 1.2 AastraLink Pro 16 0 Adm in istr ator Guid e 6T h e Private Extension field is disabled by default. This field enables or disables directory privacy for in dividual extensions. If th is feature is enabl ed, the User ’s extension does not display in the Corporat e Di rectory and is not li ...

  • Aastra AastraLink Pro 160 - page 57

    Managing IP Phone Users 41-001190-02 Rev. 01, Rel. 1.2 3-13 Configuring Aastra IP Phone Accounts 14 If required, specify a line (line 1 - line 6) for th is extension to use for all outgoing calls in th e “Outgoing Li ne” field. V alid values are Line 1 through Li ne 6. The defau lt is Any line. This field specifi es which outgoing li ne this IP ...

  • Aastra AastraLink Pro 160 - page 58

    Managing IP Phone Users 3-14 41-001190-02 Rev. 0 1, Rel. 1.2 AastraLink Pro 16 0 Adm in istr ator Guid e 17 (For MBU units only) If you selected a value of “Aastra420d ” for the Phone T ype in step 15, in the Mobility Base Un it field, select the 420 d hand set for which you want to apply this user information. This field specifies the 42 0d ha ...

  • Aastra AastraLink Pro 160 - page 59

    Managing IP Phone Users 41-001190-02 Rev. 01, Rel. 1.2 3-15 Configuring Aastra IP Phone Accounts Editing a User Account An administrator can edit registered phones to change the i dentity of the user account associated w ith the phone. (For exa mple, the Administrator can edit the extension, users name, password, etc.). The fol lowing illustration ...

  • Aastra AastraLink Pro 160 - page 60

    Managing IP Phone Users 3-16 41-001190-02 Rev. 0 1, Rel. 1.2 AastraLink Pro 16 0 Adm in istr ator Guid e Use the following procedure to edit a user account. ...

  • Aastra AastraLink Pro 160 - page 61

    Managing IP Phone Users 41-001190-02 Rev. 01, Rel. 1.2 3-17 Configuring Aastra IP Phone Accounts AastraLink We b UI Ste p Action 1S e l e c t Users->User List ...

  • Aastra AastraLink Pro 160 - page 62

    Managing IP Phone Users 3-18 41-001190-02 Rev. 0 1, Rel. 1.2 AastraLink Pro 16 0 Adm in istr ator Guid e 2 Click on the extension for the user account you want to edit. The user account appears. Y ou can edit perso nal information from th is menu, specify the user type (administrator or user), and vi ew the phone model, IP address and MAC address a ...

  • Aastra AastraLink Pro 160 - page 63

    Managing IP Phone Users 41-001190-02 Rev. 01, Rel. 1.2 3-19 Configuring Aastra IP Phone Accounts 3 Edit the user account parameters as required ( User Enabled, Secon dar y Enabled, SLA Enabled Private Extension , Extension, First Name, La st Name, Passwor d, Email) . For informatio n on configuring these spec ific fields, refer to the procedure, ? ...

  • Aastra AastraLink Pro 160 - page 64

    Managing IP Phone Users 3-20 41-001190-02 Rev. 0 1, Rel. 1.2 AastraLink Pro 16 0 Adm in istr ator Guid e Configuring a User ’ s Keys on the Phone or Exp ansion Module in the User Account An Administrator can assign key types to the the softkeys or programmable keys (dependant on the User ’ s phone model), and/or expansion modules keys on their ...

  • Aastra AastraLink Pro 160 - page 65

    Managing IP Phone Users 41-001190-02 Rev. 01, Rel. 1.2 3-21 Configuring Aastra IP Phone Accounts The applicable key page displays a fte r selecting the softkey/programmable key/ expansion modul e key tab. The following example sho ws a 6755i phone’ s softkey key page . The default keys that display are d ependant on the User ’ s phone model. Y ...

  • Aastra AastraLink Pro 160 - page 66

    Managing IP Phone Users 3-22 41-001190-02 Rev. 0 1, Rel. 1.2 AastraLink Pro 16 0 Adm in istr ator Guid e Y ou can assign key types to the keys on the User ’ s phone by clicking on each key field. The followin g prompt displays. This page allows you to specify a key ty pe for the key . The key types in the list may vary depending on the User ’ s ...

  • Aastra AastraLink Pro 160 - page 67

    Managing IP Phone Users 41-001190-02 Rev. 01, Rel. 1.2 3-23 Configuring Aastra IP Phone Accounts Use the following procedure to add, edit, or delete a ke y type on a User ’ s phone. Adding a Key T ype (User or Administrator Phone) Use the following procedure to add/defi ne a new key type for a Us er ’ s phone. Editing a Key T ype (User or Admin ...

  • Aastra AastraLink Pro 160 - page 68

    Managing IP Phone Users 3-24 41-001190-02 Rev. 0 1, Rel. 1.2 AastraLink Pro 16 0 Adm in istr ator Guid e Deleting a Key T ype (User or Administrator Phone) Use the following procedu r e to de lete a key type from a User ’ s phone. 4 Select a different “Sof tkey T ype” from the pull -down menu. 5 Click <Save> to save your changes. Notes ...

  • Aastra AastraLink Pro 160 - page 69

    Managing IP Phone Users 41-001190-02 Rev. 01, Rel. 1.2 3-25 Configuring Aastra IP Phone Accounts Setting Sof tkey Permissions in the User Account (User or Administrator Phone) An Administrator can specify the key ty pes that are available to a User or Administrator to select from when that U ser is configuring keys on their phone. When an Administr ...

  • Aastra AastraLink Pro 160 - page 70

    Managing IP Phone Users 3-26 41-001190-02 Rev. 0 1, Rel. 1.2 AastraLink Pro 16 0 Adm in istr ator Guid e 2 The available softkeys on an Administrator ’ s or User ’s phone displa y in the Softkey Permissions page. All softkeys are enabled by defau lt. T o disable a softkey , click on a box to uncheck it. Available softkeys are dependant on the M ...

  • Aastra AastraLink Pro 160 - page 71

    Managing IP Phone Users 41-001190-02 Rev. 01, Rel. 1.2 3-27 Configuring Aastra IP Phone Accounts Deleting a User Acco unt An administrator can delete a user accou nt associa ted with a registered phone. When you delete a User account, all ass ociated information is deleted from the AastraLink Pro. (For example, the exte nsion, first name, last name ...

  • Aastra AastraLink Pro 160 - page 72

    Managing IP Phone Users 3-28 41-001190-02 Rev. 0 1, Rel. 1.2 AastraLink Pro 16 0 Adm in istr ator Guid e Use the following procedure to delete a user account. AastraLink We b UI Ste p Action 1S e l e c t Users->User List 2 Click on the extension for the user account or accounts you want to edit. Note: Y ou can select an individual user accoun t ...

  • Aastra AastraLink Pro 160 - page 73

    Managing IP Phone Users 41-001190-02 Rev. 01, Rel. 1.2 3-29 Configuring Aastra IP Phone Accounts Enabling/Disabling User Account s An Administrator can enable or disabl e user accounts from obtaining service on the AastraLink Pro. When the account is disabled, it still retains the configuration for the phone in the system. Disabled accounts cannot ...

  • Aastra AastraLink Pro 160 - page 74

    Managing IP Phone Users 3-30 41-001190-02 Rev. 0 1, Rel. 1.2 AastraLink Pro 16 0 Adm in istr ator Guid e When you disable this field for a User , “ Dis abled ” displays in the User Li st page in the “ Account Flags ” column. In the above exampl e, the User “Bob Jon es”, ext ension 201 is dia bled, and does not display in the Corporate d ...

  • Aastra AastraLink Pro 160 - page 75

    Managing IP Phone Users 41-001190-02 Rev. 01, Rel. 1.2 3-31 Configuring Aastra IP Phone Accounts Secondary Non-Aastra SIP Phones and Sof tclient s The AastraLink Pro 16 0 supports non-Aast ra SIP terminal and softclient generic accounts. These phones are not directly able to be dialed, but ring in parallel with the primary Aastra phone for which th ...

  • Aastra AastraLink Pro 160 - page 76

    Managing IP Phone Users 3-32 41-001190-02 Rev. 0 1, Rel. 1.2 AastraLink Pro 16 0 Adm in istr ator Guid e Enabling/Disabling an Extensions Directory Privacy An Administrator can enable or disa ble individual extensions (User and Administrator extensions) from displaying in a Corporate Directory . If this feature is enabled, the User ’ s extension ...

  • Aastra AastraLink Pro 160 - page 77

    Managing IP Phone Users 41-001190-02 Rev. 01, Rel. 1.2 3-33 Configuring Aastra IP Phone Accounts When you enable the private extensi on feature for a Us er or Administrator , “ (private) ” displays in the User List page in the “ Account T ype ” column. In the above example, extension 20 1 is enabled as “private extension” and do es not ...

  • Aastra AastraLink Pro 160 - page 78

    Managing IP Phone Users 3-34 41-001190-02 Rev. 0 1, Rel. 1.2 AastraLink Pro 16 0 Adm in istr ator Guid e Uploading User Lists The AastraLink Pro allows yo u to upload user lists from a file stored on a server . This allows you to create several users at once by upl oading a .CSV file. The format of the file needs to be: Extension, FirstName, Last N ...

  • Aastra AastraLink Pro 160 - page 79

    Managing IP Phone Users 41-001190-02 Rev. 01, Rel. 1.2 3-35 Configuring Aastra IP Phone Accounts Use the following procedure to upload a user list to the AastraLink Pro. AastraLink We b UI Ste p Action 1S e l e c t Users->User List. ...

  • Aastra AastraLink Pro 160 - page 80

    Managing IP Phone Users 3-36 41-001190-02 Rev. 0 1, Rel. 1.2 AastraLink Pro 16 0 Adm in istr ator Guid e 2 Click < Upload User List >. The foll owing prompt displa ys. 3 Enter the name of the “.csv” file that contains the User List informat io n , or cl ick < Browse > to navigate to t he location where the “. csv” file is stored ...

  • Aastra AastraLink Pro 160 - page 81

    Managing IP Phone Users 41-001190-02 Rev. 01, Rel. 1.2 3-37 Configuring Aastra IP Phone Accounts Uploading User List s if MBU 400s Connected to the AastraLink Pro If you have an MBU 400 conn ected to the AastraLink Pro, the 420d handsets are DECT devices, and therefore, do no t ha ve real MAC addresses. The AastraLink displays the MAC addresses for ...

  • Aastra AastraLink Pro 160 - page 82

    Configuring Groups 3-38 41-001190-02 Rev. 0 1, Rel. 1.2 AastraLink Pro 16 0 Adm in istr ator Guid e Configuring Group s Ring Group s and Paging Groups The AastraLink Pro allows you to configure the following group types: • Ring Group - All members that belong to a specific Ring Group can receive the same incoming calls. • Paging Group - All mem ...

  • Aastra AastraLink Pro 160 - page 83

    Configuring Groups 41-001190-02 Rev. 01, Rel. 1.2 3-39 Configuring Aastra IP Phone Accounts Notes : 1. By default, incoming intercom calls are enabled for all IP phone models. If required, an Administrator can enable outgoing intercom calls on all model phones (except 51i). 2. The Icom hard key is applicable to the 480i and 480i CT only; all other ...

  • Aastra AastraLink Pro 160 - page 84

    Configuring Groups 3-40 41-001190-02 Rev. 0 1, Rel. 1.2 AastraLink Pro 16 0 Adm in istr ator Guid e Ring group call-forwarding rules For ring groups, the Aast raLin k Pro call-ro utin g p rovi des single-level forwarding with fall-back routing. If an incoming call route is set to a ring group, calls are first directed to the ring-group. If no membe ...

  • Aastra AastraLink Pro 160 - page 85

    Configuring Groups 41-001190-02 Rev. 01, Rel. 1.2 3-41 Configuring Aastra IP Phone Accounts Dial Plan for Paging Group s AastraLink Pro 160 dialplan pro vides access to Paging Gr ou ps using the "66" prefix. When configuring Pagi ng Groups using the W ebUI, AastraLink automatically prepends the "6 6" digits to t he groups’ s e ...

  • Aastra AastraLink Pro 160 - page 86

    Configuring Groups 3-42 41-001190-02 Rev. 0 1, Rel. 1.2 AastraLink Pro 16 0 Adm in istr ator Guid e Virtua l Extension Numbers (for Ring and Paging Group s) Groups use virtual extensio n numbers which ma y have any length o f nu meric digits from 1 to 20 . Although most customers may choose to use 1 or 2 di git numbers for group virtual exte nsions ...

  • Aastra AastraLink Pro 160 - page 87

    Configuring Groups 41-001190-02 Rev. 01, Rel. 1.2 3-43 Configuring Aastra IP Phone Accounts Creating Rules for Group s (Ring and Paging Group s) When you create a Group, you configure g roup-forwarding rules fo r the Group that determin es what ha ppens when a n incoming call goes unanswered. The following table describes the paramete rs you can se ...

  • Aastra AastraLink Pro 160 - page 88

    Configuring Groups 3-44 41-001190-02 Rev. 0 1, Rel. 1.2 AastraLink Pro 16 0 Adm in istr ator Guid e Distinctive Ring (Not applicable to Paging Groups) S pecifies a distinctive ring for all of th e member ’s phones in the Ring Group. V alid values are: • None (default - T one 1) • Pattern 1 (T one 2) • Pattern 2 (T one 3) • Pattern 3 (T on ...

  • Aastra AastraLink Pro 160 - page 89

    Configuring Groups 41-001190-02 Rev. 01, Rel. 1.2 3-45 Configuring Aastra IP Phone Accounts Distinctive Ringing (Ring Group s only) In IP T elephony , different ringing patterns have dif ferent frequencies and cadences. Ring cadence is the ringing patt ern heard by the called party , before they pick up the c all. The IP phones u se the following B ...

  • Aastra AastraLink Pro 160 - page 90

    Configuring Groups 3-46 41-001190-02 Rev. 0 1, Rel. 1.2 AastraLink Pro 16 0 Adm in istr ator Guid e The following table identif ies the dif ferent Bellcore ring tone patterns and cadences. Bellcore T one Pattern ID Pattern Cadence Minimum Duration (ms) Nominal Duration (ms) Maximum Duration (ms) (St andard) 1 Ringi ng Silent 2s On 4s Of f 1800 3600 ...

  • Aastra AastraLink Pro 160 - page 91

    Configuring Groups 41-001190-02 Rev. 01, Rel. 1.2 3-47 Configuring Aastra IP Phone Accounts Example of a Ring Group The following illustration shows an example of a configured Ring Group. In the illustration above, a Ring Group named “ Support ” is defined with three members: Extension 200, John Smith Extension 201, Bob Jon es Extension 202, Da ...

  • Aastra AastraLink Pro 160 - page 92

    Configuring Groups 3-48 41-001190-02 Rev. 0 1, Rel. 1.2 AastraLink Pro 16 0 Adm in istr ator Guid e So in the above configuratio n, when a call comes into the Support Ring Group at extension 5200, the phones at extension 20 0, 201, and 202 ring for at least 2 rings with a specific ring pattern identified fo r S upport. If the incoming call is not a ...

  • Aastra AastraLink Pro 160 - page 93

    Configuring Groups 41-001190-02 Rev. 01, Rel. 1.2 3-49 Configuring Aastra IP Phone Accounts In the illustration above, a Paging Group named “ Marketing ” is defined with two members: Extension 201, Bob Jon es Extension 202, Dan Whyte The Paging Group’ s “Extension” is 111 . A password is also configured for the Paging Group. So in order f ...

  • Aastra AastraLink Pro 160 - page 94

    Configuring Groups 3-50 41-001190-02 Rev. 0 1, Rel. 1.2 AastraLink Pro 16 0 Adm in istr ator Guid e 6 (optional) S pecify a password for the group in the “Pass word” field. For Ring Gro up s only 7 Select the method you wan t to use to be notified that a voicemail has been recorded for the user group, in the “V oicemail Notification” field. ...

  • Aastra AastraLink Pro 160 - page 95

    Configuring Groups 41-001190-02 Rev. 01, Rel. 1.2 3-51 Configuring Aastra IP Phone Accounts Configuring Additional Features for a Paging Group If you’ve added a Paging Group to the AastraLink Pro , you can enable/disable t he following Paging and Intercom dial plan options via the W eb UI at the location Configuration->Dial Plan->Settin gs ...

  • Aastra AastraLink Pro 160 - page 96

    Configuring Groups 3-52 41-001190-02 Rev. 0 1, Rel. 1.2 AastraLink Pro 16 0 Adm in istr ator Guid e Editing a Group Use the following procedure to edit a Grou p that you have previously configured. AastraLink We b UI Ste p Action 1S e l e c t Users->Groups 2 Click on the extension for the Group (Ring Group or Paging Gr oup) that you want to edit ...

  • Aastra AastraLink Pro 160 - page 97

    Configuring Groups 41-001190-02 Rev. 01, Rel. 1.2 3-53 Configuring Aastra IP Phone Accounts Deleting a Group Use the following procedure to delete a Group. Reference For information ab out using the the XML Paging feature o n the phone, see yo ur AastraLink Pro 160 Users Guide. AastraLink We b UI Ste p Action 1S e l e c t Users->Groups 2 Click o ...

  • Aastra AastraLink Pro 160 - page 98

    Default Softkeys (Users Me nu) 3-54 41-001190-02 Rev. 0 1, Rel. 1.2 AastraLink Pro 16 0 Adm in istr ator Guid e Default Sof tkeys (Users Menu) Y ou configure softkey default settings fro m the Users->Default Softkeys menu . Figure 3-5. Default Sof tkeys Menu Shows which model Aastr a IP phone(s) “Empty” softkeys are not yet configured you ar ...

  • Aastra AastraLink Pro 160 - page 99

    Default Sof tkeys (Use rs Menu) 41-001190-02 Rev. 01, Rel. 1.2 3-55 Configuring Aastra IP Phone Accounts Using the Default Sof tkeys Menu (User Phone) Softkeys function exactly like the hard keys on your phone, except th ey are programmable. When you press a softkey on your IP phone, an ac tion takes place. For example, when you press the DND so ft ...

  • Aastra AastraLink Pro 160 - page 100

    Default Softkeys (Users Me nu) 3-56 41-001190-02 Rev. 0 1, Rel. 1.2 AastraLink Pro 16 0 Adm in istr ator Guid e Note: If a user has defined a custom softkey li st for an IP phone, then the custom softkey list is maintained. Any chan ges made by the administrator to default softkey setting s do not apply to th e User ’ s IP phone. Sof tkey T ypes ...

  • Aastra AastraLink Pro 160 - page 101

    Default Sof tkeys (Use rs Menu) 41-001190-02 Rev. 01, Rel. 1.2 3-57 Configuring Aastra IP Phone Accounts Depending on the mo del IP ph one you are usin g, certain softkey types are not available. For example, the T ransfer and Conference softkeys are only applicable to phone mo dels that do not have de d icated hard keys for thos e functions. The f ...

  • Aastra AastraLink Pro 160 - page 102

    Default Softkeys (Users Me nu) 3-58 41-001190-02 Rev. 0 1, Rel. 1.2 AastraLink Pro 16 0 Adm in istr ator Guid e Directed Call Pickup Allows you to intercept - or pickup - a call on a monitored extension. When you press the DCP softkey , your IP phone displays a list of currently ringing numbers. Y ou select the call you want to “pickup“ (interc ...

  • Aastra AastraLink Pro 160 - page 103

    Default Sof tkeys (Use rs Menu) 41-001190-02 Rev. 01, Rel. 1.2 3-59 Configuring Aastra IP Phone Accounts Page All Indicates the key is configured a s a Paging key . Pressing this key initiates an immediate multicast RTP stream to the pre-configured multicast group address provisioned by the AastraLink Pro 160. n/a n/a T ransfer Allo ws you to trans ...

  • Aastra AastraLink Pro 160 - page 104

    Default Softkeys (Users Me nu) 3-60 41-001190-02 Rev. 0 1, Rel. 1.2 AastraLink Pro 16 0 Adm in istr ator Guid e Application Sof tkeys (User Phone) The following table describes the applicat ion softkeys you can configure for the Aastra IP phones on your Aas traLink network. Sof tkey T ype Fu nction Services Displays the Services list. From the Serv ...

  • Aastra AastraLink Pro 160 - page 105

    Default Sof tkeys (Use rs Menu) 41-001190-02 Rev. 01, Rel. 1.2 3-61 Configuring Aastra IP Phone Accounts Note: When yo u add or delete a softkey , the changes to your IP phone are usually dynamic. However , some softkey types (BLF , for example) require you to restart the phone in order for the changes to take affect. Adding a Default Sof tkey (Use ...

  • Aastra AastraLink Pro 160 - page 106

    Default Softkeys (Users Me nu) 3-62 41-001190-02 Rev. 0 1, Rel. 1.2 AastraLink Pro 16 0 Adm in istr ator Guid e Editing a Default Sof tkey (User Phone) Use the following procedure to edit an ex isting default softkey for the Aastra IP phones in you r network. Deleting a Default Sof tkey (User Phone) Use the following proc edure to delete a defau lt ...

  • Aastra AastraLink Pro 160 - page 107

    Default Sof tkeys (Use rs Menu) 41-001190-02 Rev. 01, Rel. 1.2 3-63 Configuring Aastra IP Phone Accounts Default Sof tkey Permissions (User Phone) An Administrator can specify the default ke y types that are available to a User or Administrator to select from when that U ser is configuring keys on their phone. When an Administrator specifies these ...

  • Aastra AastraLink Pro 160 - page 108

    Default Softkeys (Users Me nu) 3-64 41-001190-02 Rev. 0 1, Rel. 1.2 AastraLink Pro 16 0 Adm in istr ator Guid e Default Sof tkeys for Expansion Modules ( Administrator or User Phone) Y ou add, edit, and delete default softkeys for an expansion module attached to your IP phone the same way you do for the default keys on the IP phone. See “Adding a ...

  • Aastra AastraLink Pro 160 - page 109

    Default Sof tkeys (Use rs Menu) 41-001190-02 Rev. 01, Rel. 1.2 3-65 Configuring Aastra IP Phone Accounts Restoring Default Sof tkeys Back to Factory Settings Use the following procedure to set the de fault softkeys back to their original, factory default settings. AastraLink We b UI Ste p Action 1S e l e c t Users->Default SoftKeys 2 Select whic ...

  • Aastra AastraLink Pro 160 - page 110

    Default Softkeys (Users Me nu) 3-66 41-001190-02 Rev. 0 1, Rel. 1.2 AastraLink Pro 16 0 Adm in istr ator Guid e ...

  • Aastra AastraLink Pro 160 - page 111

    41-001190-02 Rev. 01, Rel. 1.2 4-1 Chapter 4 Configuring AastraLink Pro 160 System and Network Parameters About this Chapter Introduction This chapter describes how to configure AastraLink Pro 16 0 sy stem and netw ork management parameters. These parameters apply to the AastraLink device itself. For a procedure on setting up your Aa straLink Pro 1 ...

  • Aastra AastraLink Pro 160 - page 112

    About this Chapte r 4-2 41-001190-02 Rev. 0 1, Rel. 1.2 AastraLink Pro 160 Administrator Guide Editing Local Service Settings page 4-26 Editing External Servi ces Settings page 4-34 Configuring Dial Plan Settings page 4-38 Local Dial Plan page 4-40 S tar Co des page 4-41 S pecifying Di al Plan Settings page 4-41 Configuring a Di al Plan for Auto-Fa ...

  • Aastra AastraLink Pro 160 - page 113

    Accessing the Configuration Men u 41-001190-02 Rev. 01, Rel. 1.2 4-3 Configuring AastraLink Pro 160 System and Network Parameters Accessing the Configuration Menu Y ou configure all system and network parameters for the AastraL ink Pro 160 from the Configuration menu, shown below . Figure 4-1. AastraLink W eb UI Configuration Menu ...

  • Aastra AastraLink Pro 160 - page 114

    Configuring System Settings 4-4 41-001190-02 Rev. 0 1, Rel. 1.2 AastraLink Pro 160 Administrator Guide Configuring System Settings Y ou configure AastraLink Pro 160 system settings from the Configuration->System Settings menu. System settings include the following tabs: • Regional Settings* - Allows you to set the geog raphical location, time ...

  • Aastra AastraLink Pro 160 - page 115

    Configuring System Settings 41-001190-02 Rev. 01, Rel. 1.2 4-5 Configuring AastraLink Pro 160 System and Network Parameters For example, saving a valid country an d timezone denotes that the sys tem is configured, setting no country and timezone denotes the system is not configured, and the greenfield configuration via the Administrator TUI is re-e ...

  • Aastra AastraLink Pro 160 - page 116

    Configuring System Settings 4-6 41-001190-02 Rev. 0 1, Rel. 1.2 AastraLink Pro 160 Administrator Guide S pecifying Regional Settings Use the following procedure to specify re gional settings for your AastraLink Pro 160. AastraLink We b UI Ste p Action 1S e l e c t Configuration-> System Setting s->Regional Settings. 2S e t <Location> to ...

  • Aastra AastraLink Pro 160 - page 117

    Configuring System Settings 41-001190-02 Rev. 01, Rel. 1.2 4-7 Configuring AastraLink Pro 160 System and Network Parameters 3T h e “ T ime Zone ” field is disabled by default, until you select a country in S tep 2. Select a T ime Zone that map s to your location. Default is “Select a country”. V alid values are: AastraLink We b UI Ste p Act ...

  • Aastra AastraLink Pro 160 - page 118

    Configuring System Settings 4-8 41-001190-02 Rev. 0 1, Rel. 1.2 AastraLink Pro 160 Administrator Guide 4 S pecify the <Date F ormat> for your Aastra IP phones. Default forma t is <Month><Y ear>. V alid formats are: 5 S pecify the <Time Form a t>. Default is 12 hour . V alid values are: • 12 hour • 24 hour 6 S pecify the ...

  • Aastra AastraLink Pro 160 - page 119

    Configuring System Settings 41-001190-02 Rev. 01, Rel. 1.2 4-9 Configuring AastraLink Pro 160 System and Network Parameters 7 T o suppo rt additional languages for auto-attend ant menu, voicemail , and user Web UI/phone language preferences, click o n any of the followi ng parameters. Only th e system language set by th e administrator during initi ...

  • Aastra AastraLink Pro 160 - page 120

    Configuring System Settings 4-10 41-001190-02 Rev. 0 1, Rel. 1.2 AastraLink Pro 160 Administrator Guide S pecifying the Date and T ime If automatic time and date were enabled du ring the initial administrator setup of the system (default set to yes during initial setup), the AastraLink Pro 160 uses the Network T ime Protocol (NTP) to synchron ize i ...

  • Aastra AastraLink Pro 160 - page 121

    Configuring System Settings 41-001190-02 Rev. 01, Rel. 1.2 4-11 Configuring AastraLink Pro 160 System and Network Parameters Configuring the Music On Hold Option The AastraLink provides a defau lt audio f ile for the Music on Hold feature. Y ou have the option to upload a custom audio file for Music on Ho ld. The audio file format must be as follow ...

  • Aastra AastraLink Pro 160 - page 122

    Configuring System Settings 4-12 41-001190-02 Rev. 0 1, Rel. 1.2 AastraLink Pro 160 Administrator Guide Configuring Push Button T r igger Input or Relay Output The AastraLink inclu des two optional, programmable featur es - Push Button T rig ge r Input and Relay Output - that allow you monitor and/or change the status of external devices connected ...

  • Aastra AastraLink Pro 160 - page 123

    Configuring System Settings 41-001190-02 Rev. 01, Rel. 1.2 4-13 Configuring AastraLink Pro 160 System and Network Parameters Y ou may want to configure the Push Butto n Trigger feature and the Relay fe ature to operate with the same external devi ce. For example, su ppos e you want the Operator to monitor and control a locked entrance door . In thi ...

  • Aastra AastraLink Pro 160 - page 124

    Configuring System Settings 4-14 41-001190-02 Rev. 0 1, Rel. 1.2 AastraLink Pro 160 Administrator Guide 3 In the “Push Button Alert T ext” field , specify a custom alert text message. The default text message is: “ The Push Button ha s been pressed .” 4 (optional) The AastraLink Pro has a defaul t mess age announcemen t th at announces afte ...

  • Aastra AastraLink Pro 160 - page 125

    Configuring System Settings 41-001190-02 Rev. 01, Rel. 1.2 4-15 Configuring AastraLink Pro 160 System and Network Parameters Configuring Visual V oicemail Settings Use the following procedure to configur e visual voicemail setting parameters. AastraLink We b UI Ste p Action 1S e l e c t Configuration-> System->V oicemail. 2 T o specify a maxi ...

  • Aastra AastraLink Pro 160 - page 126

    Configuring System Settings 4-16 41-001190-02 Rev. 0 1, Rel. 1.2 AastraLink Pro 160 Administrator Guide Note: There is a system-wide limit for vo icemail storage on the CompactFlash (CF) card. The limit is calculated by measuring the current free space of the CF card, subtracting 100MB required for working space by system upgrade, logs and backups, ...

  • Aastra AastraLink Pro 160 - page 127

    Configuring System Settings 41-001190-02 Rev. 01, Rel. 1.2 4-17 Configuring AastraLink Pro 160 System and Network Parameters Configuring FXO T uning Settings The FXO T uning tab provides an Auto-T uning button, that when clicked, runs a T uning Wizard that automatical ly adjust s the audio on the AastraLink Pro. The FXO T uning tab also provides pa ...

  • Aastra AastraLink Pro 160 - page 128

    Configuring System Settings 4-18 41-001190-02 Rev. 0 1, Rel. 1.2 AastraLink Pro 160 Administrator Guide Use the following procedure to ru n the FXO Auto-T uning W izard to automatically adjust the audio on the A astraLink Pro, or set the FXO tuning parameters manully if required to adjust audio. AastraLink We b UI Ste p Action 1S e l e c t Configur ...

  • Aastra AastraLink Pro 160 - page 129

    Configuring System Settings 41-001190-02 Rev. 01, Rel. 1.2 4-19 Configuring AastraLink Pro 160 System and Network Parameters When the FXO Auto-T uning Wizard is co mplete the following message displays. Note: Auto-tuning should be repeated if any changes ar e ma de later to the physical FXO line connections or tuning parameters. Auto-tuning mu st a ...

  • Aastra AastraLink Pro 160 - page 130

    Configuring System Settings 4-20 41-001190-02 Rev. 0 1, Rel. 1.2 AastraLink Pro 160 Administrator Guide 7 S pecify the decibels to u se for power when R eal T ime T ransport Protocol (RTP) is sent TO the line, in the “ RTP to Line Power (dB) ” field. This gain parameter is used to adjust the outgoing audio levels (for exam pl e , s ig n al am p ...

  • Aastra AastraLink Pro 160 - page 131

    Configuring Ne twork Settings 41-001190-02 Rev. 01, Rel. 1.2 4-21 Configuring AastraLink Pro 160 System and Network Parameters Configuring Network Settings Y ou configure AastraLink Pro 160 network sett ings from the Configuration->Net work->Local Network menu shown below . Network settings include the following tabs: • Local Network - Allo ...

  • Aastra AastraLink Pro 160 - page 132

    Configuring Network Sett ings 4-22 41-001190-02 Rev. 0 1, Rel. 1.2 AastraLink Pro 160 Administrator Guide Editing Local Network Settings The Local Network parameters you ca n specify for the AastraLink Pro 160 include: • Host Name Name currently assigned to your AastraLink Pro 160 device. The Administrator can set the hostname of the device durin ...

  • Aastra AastraLink Pro 160 - page 133

    Configuring Ne twork Settings 41-001190-02 Rev. 01, Rel. 1.2 4-23 Configuring AastraLink Pro 160 System and Network Parameters •U s e D H C P Enables or disables Dynamic Hos t Configuration Protocol (DHCP), in order to support dynamic/static addressing. DHCP is enabled on the AastraLink Pro 160 by default. If DHCP is enabled, but no DHCP server r ...

  • Aastra AastraLink Pro 160 - page 134

    Configuring Network Sett ings 4-24 41-001190-02 Rev. 0 1, Rel. 1.2 AastraLink Pro 160 Administrator Guide Use the following procedure to edit local network settings for the AastraLink Pro 160. AastraLink We b UI Ste p Action 1S e l e c t Configuratio n->Network-> Local Network . 2 T o specify a new host name for your Aastr aLi nk Pro 160, ent ...

  • Aastra AastraLink Pro 160 - page 135

    Configuring Ne twork Settings 41-001190-02 Rev. 01, Rel. 1.2 4-25 Configuring AastraLink Pro 160 System and Network Parameters 4 DHCP is enabled by default. T o disable DHCP , click on “ Use DHCP ” to uncheck the box. Note: If you disable DHCP , then you must statically configure the following ne tworking paramete rs: • IP Address : Set to a ...

  • Aastra AastraLink Pro 160 - page 136

    Configuring Network Sett ings 4-26 41-001190-02 Rev. 0 1, Rel. 1.2 AastraLink Pro 160 Administrator Guide Editing Local Service Settings Y ou configure AastraLink Pro 16 0 local service settings from the Configuration->Local Services menu shown below . Figure 4-3. Local Services Me nu ...

  • Aastra AastraLink Pro 160 - page 137

    Configuring Ne twork Settings 41-001190-02 Rev. 01, Rel. 1.2 4-27 Configuring AastraLink Pro 160 System and Network Parameters The Local Services parameters you can specify for the AastraLink Pro 160 include: • Remote Office Enables/disables remote access support on the AastraLink Pro 160. Default is Off. Y ou only need to enable this field if yo ...

  • Aastra AastraLink Pro 160 - page 138

    Configuring Network Sett ings 4-28 41-001190-02 Rev. 0 1, Rel. 1.2 AastraLink Pro 160 Administrator Guide — The AastraLink is installed behind a UPnP enabled router , but the AastraLink Pro 160 do es not currently sup port the router model. When this parameter is set to Disable (t he default), in order for the AastraLink to support external calls ...

  • Aastra AastraLink Pro 160 - page 139

    Configuring Ne twork Settings 41-001190-02 Rev. 01, Rel. 1.2 4-29 Configuring AastraLink Pro 160 System and Network Parameters • HTTP Port Range Specifies the HTTP port range (of fset from the HTTP Port S tart ) used to support remote of fice IP phone UI and W eb UI connections. Default is 100. If UPnP is not enabled, then the only HTTP port that ...

  • Aastra AastraLink Pro 160 - page 140

    Configuring Network Sett ings 4-30 41-001190-02 Rev. 0 1, Rel. 1.2 AastraLink Pro 160 Administrator Guide • SIP Registration Expiration Specifies the time, in seconds, that the SIP phone and AastraLink S IP trunks use for their SIP registration renewal timer . Usually no change is req u ired for this parameter , but some SIP trunk service provide ...

  • Aastra AastraLink Pro 160 - page 141

    Configuring Ne twork Settings 41-001190-02 Rev. 01, Rel. 1.2 4-31 Configuring AastraLink Pro 160 System and Network Parameters Notes: 1. Aastra recommends accepting the RTP/RTCP Port Count default setting of 20. Increasing the default settin g beyond 20 may result in call degradation or servic e ou tage. 2. When UPnP is enabled, then RTP/RTCP Port ...

  • Aastra AastraLink Pro 160 - page 142

    Configuring Network Sett ings 4-32 41-001190-02 Rev. 0 1, Rel. 1.2 AastraLink Pro 160 Administrator Guide Use the following procedure to configur e AastraLink remote of fice support. AastraLink We b UI Ste p Action 1S e l e c t Configuratio n->Network ->Local Se rvices. 2 The “Remote Office” field is disabled by default. T o enable remote ...

  • Aastra AastraLink Pro 160 - page 143

    Configuring Ne twork Settings 41-001190-02 Rev. 01, Rel. 1.2 4-33 Configuring AastraLink Pro 160 System and Network Parameters 4 Depending on whether or not you enabl ed UPnP , specify any other required Local Services parameters, as described on pag e 4-28 . Default values for eac h fie l d ar e as follows: • External Gateway IP <blank> ? ...

  • Aastra AastraLink Pro 160 - page 144

    Configuring Network Sett ings 4-34 41-001190-02 Rev. 0 1, Rel. 1.2 AastraLink Pro 160 Administrator Guide Editing External Services Settings Depending on your network requirements, administrato rs can co nfig ure external services for the AastraLink Pro 160. The External services parameters you can specify for the AastraLink Pro 16 0 include: • N ...

  • Aastra AastraLink Pro 160 - page 145

    Configuring Ne twork Settings 41-001190-02 Rev. 01, Rel. 1.2 4-35 Configuring AastraLink Pro 160 System and Network Parameters •S M T P R e l a y A d d r e s s Simple Mail T ransfer Protocol (SMT P) is the standard used for email transmissions across IP networks. The AastraLink Pro 16 0 is capable of acting as its own Mail T ransfer Agent (M T A) ...

  • Aastra AastraLink Pro 160 - page 146

    Configuring Network Sett ings 4-36 41-001190-02 Rev. 0 1, Rel. 1.2 AastraLink Pro 160 Administrator Guide • SMTP Password (If server authentication enabled) The SMTP Password specifies the password for SMTP account authentication. • SMTP Account (If server authentication enabled) The SMTP Account specifies the FROM: email address used for sendi ...

  • Aastra AastraLink Pro 160 - page 147

    Configuring Ne twork Settings 41-001190-02 Rev. 01, Rel. 1.2 4-37 Configuring AastraLink Pro 160 System and Network Parameters Send T est Email After you configure and save th e SMTP settings at the location, Configuration->Network->External Service s, you can test the settings to make sure they work correctly by clicking the <Send T est E ...

  • Aastra AastraLink Pro 160 - page 148

    Configuring Dial Plan Settings 4-38 41-001190-02 Rev. 0 1, Rel. 1.2 AastraLink Pro 160 Administrator Guide Configuring Dial Plan Settings Y ou configure AastraLink Pro 160 dial plan settings from the Configuration->DialPlan menu sh own below . A dial plan describ es the number and pattern of digits that a user dials to reach a particular tele ph ...

  • Aastra AastraLink Pro 160 - page 149

    Configuring Dial Plan Settings 41-001190-02 Rev. 01, Rel. 1.2 4-39 Configuring AastraLink Pro 160 System and Network Parameters The Dial Plan menu includes the following tabs: • Settings - Allows you to enable or disable p er -phon e registration, Phone A or Phone B hotline extensions, SIP tr unk mode, parked call timeout, Administrator password, ...

  • Aastra AastraLink Pro 160 - page 150

    Configuring Dial Plan Settings 4-40 41-001190-02 Rev. 0 1, Rel. 1.2 AastraLink Pro 160 Administrator Guide Local Dial Plan T able 4-1 describes the AastraLink Pro 160 Dialpla n Numbers and Directory Numbers. T able 4-1. AastraLink Pro 160 Dialpla n DialPlan Numbers Director y Numbe rs 0 0 Operat or 1 Abbreviated Dial in g 00 through 99 2* Extn 2xx/ ...

  • Aastra AastraLink Pro 160 - page 151

    Configuring Dial Plan Settings 41-001190-02 Rev. 01, Rel. 1.2 4-41 Configuring AastraLink Pro 160 System and Network Parameters Star C o de s T able 4-2 describes the AastraLink Pro 160 star codes implemented. T able 4-2. AastraLink Pro 160 S t ar-Codes S pecifying Dial Plan Settings Use the following procedure to specify dial plan settings for the ...

  • Aastra AastraLink Pro 160 - page 152

    Configuring Dial Plan Settings 4-42 41-001190-02 Rev. 0 1, Rel. 1.2 AastraLink Pro 160 Administrator Guide 5T h e “ Phone A Number ” is the dial plan prefix of 601 0 , used for dialing over the FXO Port A. This field is read-only . For more info rmation about this prefix, see the Dial Plan T able on page 4-40 . 6 In the “ Phone A Hotline ” ...

  • Aastra AastraLink Pro 160 - page 153

    Configuring Dial Plan Settings 41-001190-02 Rev. 01, Rel. 1.2 4-43 Configuring AastraLink Pro 160 System and Network Parameters 13 After a caller p arks a call, the extension of the caller who parked the call will ring again to remind them that they put a call on park. In the “ Parked Call Timeout” field, enter the time, in seconds, that the Aa ...

  • Aastra AastraLink Pro 160 - page 154

    Configuring Dial Plan Settings 4-44 41-001190-02 Rev. 0 1, Rel. 1.2 AastraLink Pro 160 Administrator Guide 17 Y ou can enabl e or disable the following Pagi ng and Intercom features on th e AastraLink: • Allow Barge In (Default is “ Off ”) • Play W arning T one (Defau lt is “ On ”) • Microphone Mute (Default is “ On ”) • Auto An ...

  • Aastra AastraLink Pro 160 - page 155

    Configuring Dial Plan Settings 41-001190-02 Rev. 01, Rel. 1.2 4-45 Configuring AastraLink Pro 160 System and Network Parameters Configuring a Dial Plan for Auto-Fax Overview The AastraLink Pro 16 0 allows you to c onnect F AX machine(s) to the FXS ports on the rear panel to send and receive fascimile communications. A F AX machine connected t o eit ...

  • Aastra AastraLink Pro 160 - page 156

    Configuring Dial Plan Settings 4-46 41-001190-02 Rev. 0 1, Rel. 1.2 AastraLink Pro 160 Administrator Guide FXO Incoming Call Routing Auto-F AX does not operate if the FXO line has been configured to use incoming call forwarding to a facility other than Au to-Attendant, or if Auto-Attendant is not the default incoming call destination. If either of ...

  • Aastra AastraLink Pro 160 - page 157

    Configuring Dial Plan Settings 41-001190-02 Rev. 01, Rel. 1.2 4-47 Configuring AastraLink Pro 160 System and Network Parameters Y ou can use the following parameter to provision the per-F XO line incoming call forwarding to “ Default ”. In the “ Line x forwards to ” field at the location Configuration->Dial Plan->FXO Lines For infomra ...

  • Aastra AastraLink Pro 160 - page 158

    Configuring Dial Plan Settings 4-48 41-001190-02 Rev. 0 1, Rel. 1.2 AastraLink Pro 160 Administrator Guide However , you can override the Auto-A ttendant from answering incoming F AX calls by provisioning the FXO lines to reroute the F AX calls instead. FXS Caller ID displays for calls set to the FXS device. Calling name/ extension an d number (whe ...

  • Aastra AastraLink Pro 160 - page 159

    Configuring Dial Plan Settings 41-001190-02 Rev. 01, Rel. 1.2 4-49 Configuring AastraLink Pro 160 System and Network Parameters Configuring Overhead Paging The AastraLink Pro 16 0 has an ov erhead paging jack (located on the back of the device) that you can directly connect to an amplifier in order to support overhead paging. T o access the pager , ...

  • Aastra AastraLink Pro 160 - page 160

    Configuring Dial Plan Settings 4-50 41-001190-02 Rev. 0 1, Rel. 1.2 AastraLink Pro 160 Administrator Guide Configuring Paging and Intercom Options If you’ve added a Paging Group to the AastraLink Pro , you can enable/disable t he following Paging and Intercom dial plan options via the W eb UI at the location Configuration->Dial Plan->Settin ...

  • Aastra AastraLink Pro 160 - page 161

    Configuring Dial Plan Settings 41-001190-02 Rev. 01, Rel. 1.2 4-51 Configuring AastraLink Pro 160 System and Network Parameters If you have added a Paging Group to the AastraLink Pro, use th e following procedure to configure Pagin g and Intercom options if required. Th is procedures assumes a Paging Group has already be en added to the AastraLink ...

  • Aastra AastraLink Pro 160 - page 162

    Configuring Dial Plan Settings 4-52 41-001190-02 Rev. 0 1, Rel. 1.2 AastraLink Pro 160 Administrator Guide 2 Enable or disable the fo llow ing options by clicking in the “ On ” (enable) or “ Off ” (disable ) field: • Allow Barge In (Default is “ Off ”) • Play W arning T one (Defau lt is “ On ”) • Microphone Mute (Default is ? ...

  • Aastra AastraLink Pro 160 - page 163

    Configuring Dial Plan Settings 41-001190-02 Rev. 01, Rel. 1.2 4-53 Configuring AastraLink Pro 160 System and Network Parameters Dial Plan for Meet-Me Conference Bridges This advanced feature of the AastraLink Pro enhances the current 3-way conference available on the Aastra SIP phones. This feature provides AastraLink-hosted ad-hoc Meet-me Conferen ...

  • Aastra AastraLink Pro 160 - page 164

    Configuring Dial Plan Settings 4-54 41-001190-02 Rev. 0 1, Rel. 1.2 AastraLink Pro 160 Administrator Guide Host Cap acity Limitations Meet-me conferencing capability is depend ent on the available host CPU capacity . The AastraLink Pro sup ports a total of 12 simultaneous host-ro uted sessions. One session is defined as a SIP trunk call, a remote o ...

  • Aastra AastraLink Pro 160 - page 165

    Configuring Dial Plan Settings 41-001190-02 Rev. 01, Rel. 1.2 4-55 Configuring AastraLink Pro 160 System and Network Parameters Use the following procedure to configure other emer gency numbers for your network. Configuring Barred Numbers Barred numbers are blocked PSTN number s that cannot be dialed from the AastraLink Pro 160. Y ou can use the W ...

  • Aastra AastraLink Pro 160 - page 166

    Configuring Dial Plan Settings 4-56 41-001190-02 Rev. 0 1, Rel. 1.2 AastraLink Pro 160 Administrator Guide Note: When barring PSTN numbers, d o not ba r the "9" range numbers, or calls to 91 1 and 991 1. These numbers must not be blo cke d. Adding a Barred Number Use the following procedure to specify a barred number for the AastraLink Pr ...

  • Aastra AastraLink Pro 160 - page 167

    Configuring Dial Plan Settings 41-001190-02 Rev. 01, Rel. 1.2 4-57 Configuring AastraLink Pro 160 System and Network Parameters Configuring FXO Lines On the AastraLink Pro, you can configur e individual FXO lines (up to 6 lines) for which incoming calls are routed. The fo llowing table identifie s the destinations for which you can choose to route ...

  • Aastra AastraLink Pro 160 - page 168

    Configuring Dial Plan Settings 4-58 41-001190-02 Rev. 0 1, Rel. 1.2 AastraLink Pro 160 Administrator Guide Y ou can configure the FXO lines using the W eb UI at the loca tion, Configuration->Dial Plan->FXO Lines . Configuring FXO Lines for Incoming Calls Use the following procedure to configur e the FXO Lines to answer incoming calls. AastraL ...

  • Aastra AastraLink Pro 160 - page 169

    Configuring Dial Plan Settings 41-001190-02 Rev. 01, Rel. 1.2 4-59 Configuring AastraLink Pro 160 System and Network Parameters 3 In the “ Li ne x forwards to ” field, choose where you want incoming calls to get fowarded and click <Save> . V alid values are: • Default •S L A •O p e r a t o r • FXS A • FXS B • <phone number ...

  • Aastra AastraLink Pro 160 - page 170

    Configuring Dial Plan Settings 4-60 41-001190-02 Rev. 0 1, Rel. 1.2 AastraLink Pro 160 Administrator Guide Configuring FXO Lines for Sh ared Line Appearance (SLA) The AastraLink Pro provides Shared Li ne Appearance (SLA) which provides key system features in addition to its ex isting Private Branch eXchange (PBX) functionality . SLA and PBX can be ...

  • Aastra AastraLink Pro 160 - page 171

    Configuring Dial Plan Settings 41-001190-02 Rev. 01, Rel. 1.2 4-61 Configuring AastraLink Pro 160 System and Network Parameters In addition to monitoring the idle and busy state, the SLA feature also supports the ringing state. When the monitored user is idle, there i s a small telephone icon shown with the handset on-hook. When th e monitored user ...

  • Aastra AastraLink Pro 160 - page 172

    Configuring Dial Plan Settings 4-62 41-001190-02 Rev. 0 1, Rel. 1.2 AastraLink Pro 160 Administrator Guide SLA Key Mapping FXO line to SIP p hone key mapping for SLA varies by phone mo del. The following table describes the mapping of the hard and soft line keys on the SIP phone with th e FXO ports on the rear of the AastraLink Pro. For all phones, ...

  • Aastra AastraLink Pro 160 - page 173

    Configuring Dial Plan Settings 41-001190-02 Rev. 01, Rel. 1.2 4-63 Configuring AastraLink Pro 160 System and Network Parameters Using AastraLink SLA from the SIP Phones If SLA is configured on an FXO port , the following occu rs for all phones: • The line indicator flashes quickly when a call comes in, and the phone rings. • When the call is co ...

  • Aastra AastraLink Pro 160 - page 174

    Configuring Dial Plan Settings 4-64 41-001190-02 Rev. 0 1, Rel. 1.2 AastraLink Pro 160 Administrator Guide Enabling/Disabling Individual SLA Membership s By default, All existing SIP phones (and any new SIP phones added to the system) use the shared line FXO co nfiguration if it is enabled on the AastraLink. Phones can be individually removed from ...

  • Aastra AastraLink Pro 160 - page 175

    Configuring Dial Plan Settings 41-001190-02 Rev. 01, Rel. 1.2 4-65 Configuring AastraLink Pro 160 System and Network Parameters SLA Configuration Changes If the AastraLink SLA co nfiguration changes for any FXO, all phones are rebooted for the line key change to be applied. If membership is changed for a single phone, that phone on ly re boots. Whe ...

  • Aastra AastraLink Pro 160 - page 176

    Configuring Dial Plan Settings 4-66 41-001190-02 Rev. 0 1, Rel. 1.2 AastraLink Pro 160 Administrator Guide T o perform a Speedd ial usi ng the SLA line L1.... Note: Because Pool lines require prefix 9 for outside access, and SLA lines require direct dialing, the same speeddial key cannot be used in both modes. press <L1> and then press the Sp ...

  • Aastra AastraLink Pro 160 - page 177

    Configuring Dial Plan Settings 41-001190-02 Rev. 01, Rel. 1.2 4-67 Configuring AastraLink Pro 160 System and Network Parameters Configuring Abbreviations The AastraLink Pro 16 0 allows you to define a list of abbreviated numbers to be used as a shortcut when d ialing from a phon e connected to th e AastraLink Pro. These are numbers that are frequen ...

  • Aastra AastraLink Pro 160 - page 178

    Configuring Dial Plan Settings 4-68 41-001190-02 Rev. 0 1, Rel. 1.2 AastraLink Pro 160 Administrator Guide In the illustration above, 1+45 is the a bbreviated number that the phones use as a shortcut for dialing the longer User Grou p virtual extension associated with the sales office. Examples of Abbreviated Num ber Configurations The following ex ...

  • Aastra AastraLink Pro 160 - page 179

    Configuring Dial Plan Settings 41-001190-02 Rev. 01, Rel. 1.2 4-69 Configuring AastraLink Pro 160 System and Network Parameters Example 2 The first illustration shows an abbreviation of 1+10 added, whic h routes to phone number 7165300. This is an inter -of fice Aast raLink trunk call to call group 300 using AastraLink trunk number 1. This is acces ...

  • Aastra AastraLink Pro 160 - page 180

    Configuring Dial Plan Settings 4-70 41-001190-02 Rev. 0 1, Rel. 1.2 AastraLink Pro 160 Administrator Guide User Group of 65 + 300 ...

  • Aastra AastraLink Pro 160 - page 181

    Configuring Dial Plan Settings 41-001190-02 Rev. 01, Rel. 1.2 4-71 Configuring AastraLink Pro 160 System and Network Parameters Configuring Abbreviated Numbers Use the following procedure to co nfigure an abbreviated n umber . AastraLink We b UI Ste p Action 1S e l e c t Configuration->Dial Plan->Abbreviation s. 2 Click <Add Abbr eviation& ...

  • Aastra AastraLink Pro 160 - page 182

    Configuring Dial Plan Settings 4-72 41-001190-02 Rev. 0 1, Rel. 1.2 AastraLink Pro 160 Administrator Guide Editing Abbreviated Numbers Use the following procedure to edit an abbreviated number . AastraLink We b UI Ste p Action 1S e l e c t Configuration->Dial Plan->Abbreviation s. 2 In the Abbreviation column, click on the abbreviated numbe r ...

  • Aastra AastraLink Pro 160 - page 183

    Configuring Dial Plan Settings 41-001190-02 Rev. 01, Rel. 1.2 4-73 Configuring AastraLink Pro 160 System and Network Parameters Deleting Abbreviated Numbers Use the following procedure to delete an abbreviated number . AastraLink We b UI Ste p Action 1S e l e c t Configuration->Dial Plan->Abbreviation s. 2 In the Abbreviation column, place a ...

  • Aastra AastraLink Pro 160 - page 184

    Configuring VoIP Settings 4-74 41-001190-02 Rev. 0 1, Rel. 1.2 AastraLink Pro 160 Administrator Guide Configuring V oIP Settings Y ou configure AastraLink Pro 160 V oic e over IP (V oIP) settings from the Configuration-> V oIP menu shown below . Figure 4-6. V oice-Over-IP Menu ...

  • Aastra AastraLink Pro 160 - page 185

    Configuring VoIP Settings 41-001190-02 Rev. 01, Rel. 1.2 4-75 Configuring AastraLink Pro 160 System and Network Parameters The V oIP men u includes the following tabs: • SIP T runking - Allows you to enable SIP trun king on the AastraLink Pro in order to support intern etworking between your Aastra IP phon es, and the SIP devices on a V oIP servi ...

  • Aastra AastraLink Pro 160 - page 186

    Configuring VoIP Settings 4-76 41-001190-02 Rev. 0 1, Rel. 1.2 AastraLink Pro 160 Administrator Guide SIP T runking The AastraLink Pro 160 supports sing le and multiple SIP trunking. Y ou can configure a sing le SIP trunk to communicat e and connect the AastraLink Pro to a service provider ’ s switch to make outgoing PBX calls, OR yo u can config ...

  • Aastra AastraLink Pro 160 - page 187

    Configuring VoIP Settings 41-001190-02 Rev. 01, Rel. 1.2 4-77 Configuring AastraLink Pro 160 System and Network Parameters Incoming SIP trunk calls Call routing The AastraLink Pro 160 automatically routes incomi ng SIP calls using the TO: address in the header of the SIP message. If the address matches a Direct Inward Dialing (DID) rule and results ...

  • Aastra AastraLink Pro 160 - page 188

    Configuring VoIP Settings 4-78 41-001190-02 Rev. 0 1, Rel. 1.2 AastraLink Pro 160 Administrator Guide Reference For a table of dial plan numbers, see Ta b l e 4 - 1 “AastraLink Pro 160 Dialp lan” on page 4-40 . Called party identification By default, the AastraLink Pro 1 60 sets the calling party name and number (CLID) in the FROM: address of t ...

  • Aastra AastraLink Pro 160 - page 189

    Configuring VoIP Settings 41-001190-02 Rev. 01, Rel. 1.2 4-79 Configuring AastraLink Pro 160 System and Network Parameters The parameters you can specify for SIP T runking are: • Use Local Network Address Enables/disables SIP trunking to use the local subnet address for the SIP signalling rather than the external (UPnP / external gateway) address ...

  • Aastra AastraLink Pro 160 - page 190

    Configuring VoIP Settings 4-80 41-001190-02 Rev. 0 1, Rel. 1.2 AastraLink Pro 160 Administrator Guide •R e a l m Only required if supplied by your service provider . Specifies the Authentication domain within the de stination network, where SIP call steering to a specific media gateway is required. • Authentication Username Only required if sup ...

  • Aastra AastraLink Pro 160 - page 191

    Configuring VoIP Settings 41-001190-02 Rev. 01, Rel. 1.2 4-81 Configuring AastraLink Pro 160 System and Network Parameters 3 In the “ Send NA T Keep-Alives ” field, place a checkmark in the box to enable the sendi ng of SIP OPTIONS messages to periodically maintain the UDP port binding in the NA T . Disable this field by unchecking the box. Def ...

  • Aastra AastraLink Pro 160 - page 192

    Configuring VoIP Settings 4-82 41-001190-02 Rev. 0 1, Rel. 1.2 AastraLink Pro 160 Administrator Guide 9 (only if require d by Service Provider) In the “ Re alm ” field, specify the Au thenticati on domain within the destination network, where SIP ca l l steering to a specific media ga teway is required. If not required, leave blank. Y our servi ...

  • Aastra AastraLink Pro 160 - page 193

    Configuring VoIP Settings 41-001190-02 Rev. 01, Rel. 1.2 4-83 Configuring AastraLink Pro 160 System and Network Parameters Deleting a SIP T runk Y ou can delete a specific SIP trunk config uration or all SIP trunk configura t ions from the AastraLink Pro us ing the <Clear > button on the “ SIP T runking ” menu. Use the following procedure ...

  • Aastra AastraLink Pro 160 - page 194

    Configuring VoIP Settings 4-84 41-001190-02 Rev. 0 1, Rel. 1.2 AastraLink Pro 160 Administrator Guide Single and Multiple SIP T runks The AastraLink Pro supports the dialing of a prefix + index when multiple or single SIP trunks are setu p. The user must dial 8+ind ex+number to dial ou t. The AastraLink Pro also supports single-d igit prefixes on a ...

  • Aastra AastraLink Pro 160 - page 195

    Configuring VoIP Settings 41-001190-02 Rev. 01, Rel. 1.2 4-85 Configuring AastraLink Pro 160 System and Network Parameters Setting the SIP T runk Mode to " Single " displays the following screen at Configuration->V oIP->SIP T runking . Configure the single SIP trunk parameters as described in “SIP T runking” on page 4-76 . Setti ...

  • Aastra AastraLink Pro 160 - page 196

    Configuring VoIP Settings 4-86 41-001190-02 Rev. 0 1, Rel. 1.2 AastraLink Pro 160 Administrator Guide SIP Direct Inward Dialing (DID) An administrator can provide SIP Direct Inward Dialing (DID) prefixes for SIP trunks. Direct Inward Dia ling (DID) is a service of a local phone company that provides a block of telephone numbers for calling into a c ...

  • Aastra AastraLink Pro 160 - page 197

    Configuring VoIP Settings 41-001190-02 Rev. 01, Rel. 1.2 4-87 Configuring AastraLink Pro 160 System and Network Parameters Adding a SIP DID Use the following procedure to add a SIP DID to the AastraLink Pro 160. Deleting a SIP DID Use the following procedure to delete a SIP DID from the AastraLink Pro 160. AastraLink We b UI Ste p Action 1S e l e c ...

  • Aastra AastraLink Pro 160 - page 198

    Configuring VoIP Settings 4-88 41-001190-02 Rev. 0 1, Rel. 1.2 AastraLink Pro 160 Administrator Guide Deleting All SIP DIDs 5I n t h e “DID Prefix” check box, place a check mark in the box to select ALL SIP DIDs. 6 Click <Delete Se le cted DID Prefixes> . The followin g message displays: “Are you sure you woul d like to dele te the sele ...

  • Aastra AastraLink Pro 160 - page 199

    Configuring VoIP Settings 41-001190-02 Rev. 01, Rel. 1.2 4-89 Configuring AastraLink Pro 160 System and Network Parameters AastraLink T runking Y ou enable AastraLink trunk ing to supp ort internetworking between Aastra IP phone networks. For example, if y ou have an of fice in Atlanta, in Boston an d in Chicago, you ca n configure AastraLi nk trun ...

  • Aastra AastraLink Pro 160 - page 200

    Configuring VoIP Settings 4-90 41-001190-02 Rev. 0 1, Rel. 1.2 AastraLink Pro 160 Administrator Guide When you enable AastraLink trun kin g, yo u assign a unique access digit to each AastraLink device in your network. Fo r example, suppose you assign the access digit 1 to the AastraLink in the Boston of fice. Then, the dia l prefix for the Boston o ...

  • Aastra AastraLink Pro 160 - page 201

    Configuring VoIP Settings 41-001190-02 Rev. 01, Rel. 1.2 4-91 Configuring AastraLink Pro 160 System and Network Parameters Configuration Guidelines When you co nfigure AastraLink Pro 1 60 trunks, note the following guidelin es: • Y ou can configure a maximum of 10 Aa straLink trunks and user names on a single AastraLink Pro 160 device. • Y ou m ...

  • Aastra AastraLink Pro 160 - page 202

    Configuring VoIP Settings 4-92 41-001190-02 Rev. 0 1, Rel. 1.2 AastraLink Pro 160 Administrator Guide The system administrator then assi gns a user name to each trunk: Based on these parameters defined by the administra tor , the dial prefix for each AastraLink network in this example is as follows: dial prefix Atlanta = 7 + 0 + (number) dial prefi ...

  • Aastra AastraLink Pro 160 - page 203

    Configuring VoIP Settings 41-001190-02 Rev. 01, Rel. 1.2 4-93 Configuring AastraLink Pro 160 System and Network Parameters The administrator is n ow ready to configure th e other end of the trunk, and d oes the following steps: 1. Logs into the Boston AastraLin k device (10.30.60.135 ). 2. Clicks the dial prefix for the Atlant a AastraLink network: ...

  • Aastra AastraLink Pro 160 - page 204

    Configuring VoIP Settings 4-94 41-001190-02 Rev. 0 1, Rel. 1.2 AastraLink Pro 160 Administrator Guide Figure 4-9. T runks Between Boston/Atlant a and Boston/Chicago Boston to Atlant a Boston to Chicago ...

  • Aastra AastraLink Pro 160 - page 205

    Configuring VoIP Settings 41-001190-02 Rev. 01, Rel. 1.2 4-95 Configuring AastraLink Pro 160 System and Network Parameters Figure 4-10. T runks Between Chicago/Atlant a and Chicago/Boston Chicago to Atlant a Chicago to Boston ...

  • Aastra AastraLink Pro 160 - page 206

    Configuring VoIP Settings 4-96 41-001190-02 Rev. 0 1, Rel. 1.2 AastraLink Pro 160 Administrator Guide Use the following procedure to enable AastraLink trunkin g between two AastraLink Pro 160 devic es. AastraLink We b UI Ste p Action 1S e l e c t Configuration->V oIP->AastraL ink T runks. 2 Click the Dial Prefix that matches the destinat ion ...

  • Aastra AastraLink Pro 160 - page 207

    Configuring VoIP Settings 41-001190-02 Rev. 01, Rel. 1.2 4-97 Configuring AastraLink Pro 160 System and Network Parameters Mobility Base Unit s (M BUs) The AastraLink Pro supports the Aastra Mobility Base Unit 40 0, and the Aastra 420d DECT Handset. Y ou can register up to 8 handsets with each MBU. The MBU supports up to 3 S IP calls si multaneousl ...

  • Aastra AastraLink Pro 160 - page 208

    Configuring VoIP Settings 4-98 41-001190-02 Rev. 0 1, Rel. 1.2 AastraLink Pro 160 Administrator Guide Once an MBU is registered, the admini strator can provision extensions for individual hand sets by clicking the " Add Phones " button at the location, Users->User List page and select the " Aastra420d " phone type. If one or ...

  • Aastra AastraLink Pro 160 - page 209

    Configuring VoIP Settings 41-001190-02 Rev. 01, Rel. 1.2 4-99 Configuring AastraLink Pro 160 System and Network Parameters MBU Configuration Download from the AastraLink The " User List " page indicates that an extensio n is an MBU handset by listing the phone type as " Aastra 420d ". However , handsets will show as disconnected ...

  • Aastra AastraLink Pro 160 - page 210

    Configuring VoIP Settings 4-100 41-001190-02 Re v. 01, Rel. 1.2 AastraLink Pro 160 Administrator Guide For an MBU handset, the " My Phone " page looks the same as oth er phones except there is no " SoftKeys " tab (similar to a user wi th a 51i IP Phone). Note: The MBU handsets do not support XML, and therefore, can not be used a ...

  • Aastra AastraLink Pro 160 - page 211

    Configuring VoIP Settings 41-001190-02 Rev. 01, Rel. 1.2 4-101 Configuring AastraLink Pro 160 System and Network Parameters Add the MBU with the registered ha ndse t(s) to the Aastra Link Pro 160 4S e l e c t Configuration-> V oIP->Mobility Base Unit s. 5 Click < Add Mobiliby Base Unit >. The following prompt di splays. AastraLink We b ...

  • Aastra AastraLink Pro 160 - page 212

    Configuring VoIP Settings 4-102 41-001190-02 Re v. 01, Rel. 1.2 AastraLink Pro 160 Administrator Guide 6 Using the MAC addre ss you obtained in step 3, enter the MAC address of the MBU in the text box, in colon separated format, and click < Add >. For exampl e , 00:08:7B:07:47:CF The MBU you just added di sp lays in the window . AastraLink We ...

  • Aastra AastraLink Pro 160 - page 213

    Configuring VoIP Settings 41-001190-02 Rev. 01, Rel. 1.2 4-103 Configuring AastraLink Pro 160 System and Network Parameters 7 For each handset, select Users , and click < Add Phones >. 8 Enter values for the followin g fields: Extension (optional) First Name (option al) Last Name (optional) Password (requ ired) Email (optional) 9 DO NOT enter ...

  • Aastra AastraLink Pro 160 - page 214

    Configuring VoIP Settings 4-104 41-001190-02 Re v. 01, Rel. 1.2 AastraLink Pro 160 Administrator Guide 10 In the “Mobility Base Unit ” field, select the applicable MBU hand se t. The AastraLink supports multiple MBUs and up to 8 handsets for each MBU so the options in this fiel d are: • MBU x, handset 1 • MBU x, handset 2 • MBU x, handset ...

  • Aastra AastraLink Pro 160 - page 215

    Configuring VoIP Settings 41-001190-02 Rev. 01, Rel. 1.2 4-105 Configuring AastraLink Pro 160 System and Network Parameters 13 In the “ Configuration Server Address ” field, enter the IP Address of the AastraLink Pro for which the MBU is connected, and click < Save >.Y ou can get the AastraLinnk Pro IP address in the AastraLink Web UI at ...

  • Aastra AastraLink Pro 160 - page 216

    Configuring VoIP Settings 4-106 41-001190-02 Re v. 01, Rel. 1.2 AastraLink Pro 160 Administrator Guide 14 Reboot the MBU at the pro mpt. The MBU reboots and downloads i ts configuration an d all registered handsets to the AastraLink. The VOIP LED on the MBU lights up solid when SIP is correctly registered. This may take several minutes. Once the MB ...

  • Aastra AastraLink Pro 160 - page 217

    Configuring VoIP Settings 41-001190-02 Rev. 01, Rel. 1.2 4-107 Configuring AastraLink Pro 160 System and Network Parameters 15 (optional) If required, you ca n do an MBU firmwa re update from the DECT 420d handse t. On the 420d handset, press Settings->Sys tem Settings->Firmware Upd ate , and select the applicab le firmware version from the A ...

  • Aastra AastraLink Pro 160 - page 218

    Configuring VoIP Settings 4-108 41-001190-02 Re v. 01, Rel. 1.2 AastraLink Pro 160 Administrator Guide Deleting an MBU Use the following procedure to delete an MBU from the Aast raLink Pro network. AastraLink We b UI Ste p Action 1S e l e c t Configuration-> V oIP->Mobility Base Unit s. ...

  • Aastra AastraLink Pro 160 - page 219

    Configuring VoIP Settings 41-001190-02 Rev. 01, Rel. 1.2 4-109 Configuring AastraLink Pro 160 System and Network Parameters 2 Place a check mark in the box on the left of the MBU’s MAC Address for which you want to delete from the AastraLink Pro, and click < Delete Selected Entries >. The follow ing prompt displays. 3 Click < Ye s > t ...

  • Aastra AastraLink Pro 160 - page 220

    Configuring VoIP Settings 4-110 41-001190-02 Re v. 01, Rel. 1.2 AastraLink Pro 160 Administrator Guide Rebooting an MBU Use the following procedure to rebo ot an MBU in the AastraLink Pro network. AastraLink We b UI Ste p Action 1S e l e c t Configuration-> V oIP->Mobility Base Unit s. ...

  • Aastra AastraLink Pro 160 - page 221

    Configuring VoIP Settings 41-001190-02 Rev. 01, Rel. 1.2 4-111 Configuring AastraLink Pro 160 System and Network Parameters 2 Place a check mark in the box on the left of th e MBU’s MAC Address for which you want to reboot, and click < Reboot Selected Entri e s >. The following prompt displays. 3 Click < Ye s > to reboot the se lected ...

  • Aastra AastraLink Pro 160 - page 222

    Configuring Auto-Attendant 4-112 41-001190-02 Re v. 01, Rel. 1.2 AastraLink Pro 160 Administrator Guide Configuring Auto-Attendant Y ou configure Auto-Attend ant parameters from the Configuration->Auto -Attendant menu shown below . The screen below has no user gro ups configured on th e AastraLink Pro 160. Figure 4-1 1. Aut o-Attendant Menu with ...

  • Aastra AastraLink Pro 160 - page 223

    Configuring Auto-Attendant 41-001190-02 Rev. 01, Rel. 1.2 4-113 Configuring AastraLink Pro 160 System and Network Parameters If you have User Groups config ure d on the AastraLink Pro 160, the Auto-Attendant screen di splays as shown be low . Figure 4-12. Auto-Attendant Menu with User Group How Auto-Attendant W orks The Auto-Attendant feature allow ...

  • Aastra AastraLink Pro 160 - page 224

    Configuring Auto-Attendant 4-114 41-001190-02 Re v. 01, Rel. 1.2 AastraLink Pro 160 Administrator Guide When callers reach the Auto-Attendant, they are prompted to do one of the following actions: • Select a language to enab le while using Auto-Attendant features (if more than one language is available; default is English) • Enter the extension ...

  • Aastra AastraLink Pro 160 - page 225

    Configuring Auto-Attendant 41-001190-02 Rev. 01, Rel. 1.2 4-115 Configuring AastraLink Pro 160 System and Network Parameters Settings for the Auto-Attendant Y ou can configure the following for the Auto-Attendant Settings: • Open Hour Settings • Closed Hour Settings • Custom Main Menu • Custom Key Message • Language Greetings (French, Eng ...

  • Aastra AastraLink Pro 160 - page 226

    Configuring Auto-Attendant 4-116 41-001190-02 Re v. 01, Rel. 1.2 AastraLink Pro 160 Administrator Guide Configuring Settings for the Auto-Attendan t Use the following procedure to specify the Auto-Attendant general settings. AastraLink We b UI Ste p Action 1S e l e c t Configuration-> Auto-Attendan t->Settings General Setting s 2I n t h e “ ...

  • Aastra AastraLink Pro 160 - page 227

    Configuring Auto-Attendant 41-001190-02 Rev. 01, Rel. 1.2 4-117 Configuring AastraLink Pro 160 System and Network Parameters 6 The Auto-Attendant has a buil t in defa ult greeting that plays during op en hours. T o specify a custom greetin g, do the following: • Click on <Record Custo m> for the “Open Hours Greetin g” field. The Operato ...

  • Aastra AastraLink Pro 160 - page 228

    Configuring Auto-Attendant 4-118 41-001190-02 Re v. 01, Rel. 1.2 AastraLink Pro 160 Administrator Guide 12 The Auto-Attendant has a buil t in defaul t greeting that plays du ring closed hours. T o specify a custom greetin g, do the following: • Click on <Record Custo m> for the “Closed Hours Greeting” field. The Operator IP phone ri ngs ...

  • Aastra AastraLink Pro 160 - page 229

    Configuring Auto-Attendant 41-001190-02 Rev. 01, Rel. 1.2 4-119 Configuring AastraLink Pro 160 System and Network Parameters 19 T o uplo ad a Main Menu announcement file, do the follo wing: • Click on <Browse> for the “Upload Menu” field. Browse to the location on the server whe re the . wav fi le is sto red, that contains the Main Menu ...

  • Aastra AastraLink Pro 160 - page 230

    Configuring Auto-Attendant 4-120 41-001190-02 Re v. 01, Rel. 1.2 AastraLink Pro 160 Administrator Guide Language Gr eetings 26 In the " Select Lang ua ge " field, select the language for which you want to modify th e Lan guage Greeting. V alid values are: English , French , and Spa ni s h (default is English ). 27 The Auto-Attendant has a ...

  • Aastra AastraLink Pro 160 - page 231

    Configuring Auto-Attendant 41-001190-02 Rev. 01, Rel. 1.2 4-121 Configuring AastraLink Pro 160 System and Network Parameters Custom Interactive V oice Response (IVR) The AastraLink Pro allows yo u to press a single digit o n your phone’ s keypad (0 through 9, *, or #) when nav igatin g the Auto-Attendant Menu in the IVR. After the Administrator h ...

  • Aastra AastraLink Pro 160 - page 232

    Configuring Auto-Attendant 4-122 41-001190-02 Re v. 01, Rel. 1.2 AastraLink Pro 160 Administrator Guide Custom IVR Configuration When custom IVR menu is enable d, you can configure any sin gle-digit key on the standard DTMF phon e keypad to be used like a speeddial, to immediately perform any of the following in the Auto-Attendant menu: • Dial b ...

  • Aastra AastraLink Pro 160 - page 233

    Configuring Auto-Attendant 41-001190-02 Rev. 01, Rel. 1.2 4-123 Configuring AastraLink Pro 160 System and Network Parameters Configuring a Custom IVR Use the following procedure to customize the your IVR system. AastraLink We b UI Ste p Action 1S e l e c t Configuration-> Auto -Atte nd an t-> Cus tom IVR. ...

  • Aastra AastraLink Pro 160 - page 234

    Configuring Auto-Attendant 4-124 41-001190-02 Re v. 01, Rel. 1.2 AastraLink Pro 160 Administrator Guide 2 T o record a custom greeting to use when a caller first accesses the IVR system, click < Record Custom >. The followi ng prom pt displ ays. The system proceeds to call you allowi ng you to reco rd your IVR main menu. Foll ow the instructi ...

  • Aastra AastraLink Pro 160 - page 235

    Configuring Auto-Attendant 41-001190-02 Rev. 01, Rel. 1.2 4-125 Configuring AastraLink Pro 160 System and Network Parameters 5 In the “ Keys ” section, select the keys (fro m 0 to 9, *, and #) that yo u want a caller to use when navigating the IVR. For each key , select the fun cti on of that key from the drop down box. V alid value s are: • ...

  • Aastra AastraLink Pro 160 - page 236

    Configuring Auto-Attendant 4-126 41-001190-02 Re v. 01, Rel. 1.2 AastraLink Pro 160 Administrator Guide Schedule for the Auto-Attendant By default, the Auto-Attendant hours are se t to open at 9:00 A.M. and close at 5:00 P .M for the business days of Monday through Friday . Saturday and Sunday are closed hours. Calls that come into the Auto-Attenda ...

  • Aastra AastraLink Pro 160 - page 237

    Configuring Auto-Attendant 41-001190-02 Rev. 01, Rel. 1.2 4-127 Configuring AastraLink Pro 160 System and Network Parameters Figure 4-14. Auto-Attendant Schedule (t imes) ...

  • Aastra AastraLink Pro 160 - page 238

    Configuring Auto-Attendant 4-128 41-001190-02 Re v. 01, Rel. 1.2 AastraLink Pro 160 Administrator Guide The following illustration shows the scheduling flow in the Auto-Attendant. ...

  • Aastra AastraLink Pro 160 - page 239

    Configuring Auto-Attendant 41-001190-02 Rev. 01, Rel. 1.2 4-129 Configuring AastraLink Pro 160 System and Network Parameters Use the following procedure to specify the Auto-Atte ndant sc he dule. AastraLink We b UI Ste p Action 1S e l e c t Configuration-> Auto-Attendan t->Schedule 2 T o begin editin g the Auto -Attendant schedule, clic k on ...

  • Aastra AastraLink Pro 160 - page 240

    Configuring Auto-Attendant 4-130 41-001190-02 Re v. 01, Rel. 1.2 AastraLink Pro 160 Administrator Guide Holidays for the Auto-Attendant By default, there are no holidays scheduled in the Auto-Attendant. Holidays are treated as days during which the regular schedule should be overridden with a custom setting for open/closed hours. Y ou can schedule ...

  • Aastra AastraLink Pro 160 - page 241

    Configuring Auto-Attendant 41-001190-02 Rev. 01, Rel. 1.2 4-131 Configuring AastraLink Pro 160 System and Network Parameters Figure 4-16. Spec ifying Auto-Attendant Holidays Note: Holidays are assumed to ha ve annual repetition (i.e. most secular calendar holidays in USA) so are essentially configured as repeating every 12 months. Where holida ys r ...

  • Aastra AastraLink Pro 160 - page 242

    Configuring Auto-Attendant 4-132 41-001190-02 Re v. 01, Rel. 1.2 AastraLink Pro 160 Administrator Guide Adding a Holiday to the Auto-Attendant Use the following procedure to add a ho liday to the Auto-A ttendant schedule. Deleting a Holiday from the Auto-Attendant Use the following procedure to add a ho liday to the Auto-A ttendant schedule. Aastra ...

  • Aastra AastraLink Pro 160 - page 243

    Configuring Auto-Attendant 41-001190-02 Rev. 01, Rel. 1.2 4-133 Configuring AastraLink Pro 160 System and Network Parameters 3 Click <Delete> to delete the ho liday(s) you selecte d. The following pr ompt displays: “ Are you sure you want to delete the sele cted items?” 4 Click <Y es> to delete the holiday(s) you selected. AastraLin ...

  • Aastra AastraLink Pro 160 - page 244

    Configuring Auto-Attendant 4-134 41-001190-02 Re v. 01, Rel. 1.2 AastraLink Pro 160 Administrator Guide Custom Recordings Y ou can create custom recordings (for open and closed hours, Main Menus, Key Messages, Language Greetings) for the Auto-Attendant if required. Y ou can also create a custom recording for the custom Main Menu. Incoming callers h ...

  • Aastra AastraLink Pro 160 - page 245

    Configuring Auto-Attendant 41-001190-02 Rev. 01, Rel. 1.2 4-135 Configuring AastraLink Pro 160 System and Network Parameters Custom Recordings Usin g the IP Phone 3 T o specify a custom recording, click on <Record Cus tom> for the applicab le section on the “ Settings ” tab (Open Hour Settings, Closed Hour Sett ings, Custom Key Message, o ...

  • Aastra AastraLink Pro 160 - page 246

    Configuring Auto-Attendant 4-136 41-001190-02 Re v. 01, Rel. 1.2 AastraLink Pro 160 Administrator Guide 7 Click <Save> to save the recording. The foll owing example sho ws a recording appli ed to the Open Hours Settings. AastraLink We b UI Ste p Action Custom Message Applied ...

  • Aastra AastraLink Pro 160 - page 247

    Configuring Auto-Attendant 41-001190-02 Rev. 01, Rel. 1.2 4-137 Configuring AastraLink Pro 160 System and Network Parameters Uploading a Custom Recordings File 1S e l e c t Configuration-> Auto-Attendan t->Settings 2I n t h e “ Language Gr eetings ” se ction, select the language you wan t to use for your custom recordin g (English, French ...

  • Aastra AastraLink Pro 160 - page 248

    Configuring Auto-Attendant 4-138 41-001190-02 Re v. 01, Rel. 1.2 AastraLink Pro 160 Administrator Guide 4 Navigate to the directory loca ti on on your PC that contains the custom recording file you created, select the applicabl e “.wa v” file and click <O pen>. The path name is inserted in the “ Upload Greeting ” field. Note: Custom r ...

  • Aastra AastraLink Pro 160 - page 249

    41-001190-02 Rev. 01, Rel. 1.2 5-1 Chapter 5 Maintaining the AastraLink Pro 160 About this Chapter Introduction This chapter describes how to main tain the AastraLink Pro 160. T opics This chapter covers the following topics: To p i c Page Accessing the Maintenance Menu p age 5-3 Vi ew i n g the Curren t Syste m S tatus pag e 5-4 Managing Call Deta ...

  • Aastra AastraLink Pro 160 - page 250

    About this Chapte r 5-2 41-001190-02 Rev. 01, Re l. 1.2 AastraLink Pro 160 Administrator Guide Support Information page 5-21 Send Email to Aastra Support with Debug Reports page 5-21 General Support p age 5-24 To p i c Page ...

  • Aastra AastraLink Pro 160 - page 251

    Accessing the Ma intenance Men u 41-001190-02 Rev. 01, Rel. 1.2 5-3 Maint a in i n g the AastraLin k Pro 16 0 Accessing the Maintenance Menu Y ou access all system maintenanc e and upgra de options for the AastraLink Pro 160 from the Maintenance menu ( Figure 5-1 ). Figure 5-1. AastraLink Pro 160 W e b UI Maintenance Menu ...

  • Aastra AastraLink Pro 160 - page 252

    Viewing the Current System St atus 5-4 41-001190-02 Rev. 01, Re l. 1.2 AastraLink Pro 160 Administrator Guide V i ewing the Current System S t atus Y ou view the current system status for the AastraLink Pro160 fro m the Maintenance->Curre nt S tatus menu ( Figure 5-1 ) . The current status menu co ntains the fo llowing informat ion ab out the Aa ...

  • Aastra AastraLink Pro 160 - page 253

    Managing Call Detail Records (CDR reports) 41-001190-02 Rev. 01, Rel. 1.2 5-5 Maint a in i n g the AastraLin k Pro 16 0 Managing Call Det ail Records (CDR report s) About the Call Records Menu Y ou view the Call Detail Record (CDR) hi story for the AastraLink Pro 160 fr om the Maintenance->CDR Reports menu ( Figure 5-2 ). The CDR logs include al ...

  • Aastra AastraLink Pro 160 - page 254

    Managing Call Detail Records (CDR reports) 5-6 41-001190-02 Rev. 01, Re l. 1.2 AastraLink Pro 160 Administrator Guide The following table described the info rmation in each call detail record. The “ Call Records ” page displays the current master “. cs v ” file contents. The call records list is paginated in to 25 -block records. The “. c ...

  • Aastra AastraLink Pro 160 - page 255

    Managing Call Detail Records (CDR reports) 41-001190-02 Rev. 01, Rel. 1.2 5-7 Maint a in i n g the AastraLin k Pro 16 0 Sorting CDR Columns In the Call Detail Record repo rt, you can sort each co lumn using the up and down arrows at the top of each column. The following table describes the sorting process for each column. Column Sort Process UP Arr ...

  • Aastra AastraLink Pro 160 - page 256

    Managing Call Detail Records (CDR reports) 5-8 41-001190-02 Rev. 01, Re l. 1.2 AastraLink Pro 160 Administrator Guide Note: 1. When sorting in the CDR report, the sort uses data from the current report that may ap pear on more than one page. For example, if a CDR report is large en ough to appear on four p ag es, the data on all four pages is sorte ...

  • Aastra AastraLink Pro 160 - page 257

    Managing Call Detail Records (CDR reports) 41-001190-02 Rev. 01, Rel. 1.2 5-9 Maint a in i n g the AastraLin k Pro 16 0 V iewing Call Det ail Records Use the following procedure to view call detail records. Downloading CDR Report s Y ou can also download the current Call Detail Record you are viewing, to y our PC or server , or download an entire a ...

  • Aastra AastraLink Pro 160 - page 258

    Performing Aastr aLink Backup and Restore Ta sks 5-10 41-001190-02 Rev. 01, Re l. 1.2 AastraLink Pro 160 Administrator Guide Performing AastraLink Backup and Restore T asks Y ou can save the c urrent AastraLink Pro 16 0 system configuration database into a file, and download it to your PC for secure storage, from the Maintenance->Backup & Re ...

  • Aastra AastraLink Pro 160 - page 259

    Performing Aastr aLink Backup and Restore Ta sks 41-001190-02 Rev. 01, Rel. 1.2 5-11 Maint a in i n g the AastraLin k Pro 16 0 Backup and Restore Guidelines Review the following information and gu idelines before pe rforming AastraLink backup and restore operations: • T o ensure that the confidentiality of vo icemails is preserved , backup data i ...

  • Aastra AastraLink Pro 160 - page 260

    Performing Aastr aLink Backup and Restore Ta sks 5-12 41-001190-02 Rev. 01, Re l. 1.2 AastraLink Pro 160 Administrator Guide Backing Up AastraLink System Software Use the following procedure to back up the AastraLink System Software. AastraLink We b UI Ste p Action 1S e l e c t Maintenance->Backu p & Restore. ...

  • Aastra AastraLink Pro 160 - page 261

    Performing Aastr aLink Backup and Restore Ta sks 41-001190-02 Rev. 01, Rel. 1.2 5-13 Maint a in i n g the AastraLin k Pro 16 0 2 T o start the backup process for the AastraL ink Pro 160, click <Backup Now>. The following prompt displ ays asking you to backup t he AastraLink Pro configur ation to an “.abf” file, cancel the backup process, ...

  • Aastra AastraLink Pro 160 - page 262

    Performing Aastr aLink Backup and Restore Ta sks 5-14 41-001190-02 Rev. 01, Re l. 1.2 AastraLink Pro 160 Administrator Guide Restoring the AastraLink Configu ration Dat abase and V oicemail Use the following procedure to restor e a previously saved version of the AastraLink config uration database and voicemail on to the device. Caution: Restoring ...

  • Aastra AastraLink Pro 160 - page 263

    Updating Aastr aLink Syste m Software 41-001190-02 Rev. 01, Rel. 1.2 5-15 Maint a in i n g the AastraLin k Pro 16 0 Up dating AastraLink System Sof tware Y ou can apply new AastraLink syst em software to the unit from the Maintenanc e->Update menu ( Figure 5-4 ). Figure 5-4. Up date Menu AastraLink software updates use the “.dra ” file exten ...

  • Aastra AastraLink Pro 160 - page 264

    Updating AastraLink System Software 5-16 41-001190-02 Rev. 01, Re l. 1.2 AastraLink Pro 160 Administrator Guide Note: For a link to the Aastra Support web site, cli ck the “About” link in the upper right corner of the screen. Fo r more information about the “Abo ut” screen, see “General Support” on page 5-24 . There are two ways to upda ...

  • Aastra AastraLink Pro 160 - page 265

    Updating Aastr aLink Syste m Software 41-001190-02 Rev. 01, Rel. 1.2 5-17 Maint a in i n g the AastraLin k Pro 16 0 Automatic Up dates The AastraLink Pro prompts the Administ rator if there is a firmware version mismatch between the on-board flash (OBF) and the compact fl ash (CF). The Administrator can agree to update, in which case the AastraLink ...

  • Aastra AastraLink Pro 160 - page 266

    Updating AastraLink System Software 5-18 41-001190-02 Rev. 01, Re l. 1.2 AastraLink Pro 160 Administrator Guide Manual Up dates Use the following procedure to man ually update your AastraLink System Software. AastraLink We b UI Ste p Action 1S e l e c t Maintenance->Update->Manual Update 2 Choose one of the followi ng op tions: • Check for ...

  • Aastra AastraLink Pro 160 - page 267

    Updating Aastr aLink Syste m Software 41-001190-02 Rev. 01, Rel. 1.2 5-19 Maint a in i n g the AastraLin k Pro 16 0 IMPOR T ANT NOTES During the AastraLink Pro software update process, the Administrator must press the REBOOT button after the upgrade is successful. The W eb UI displays the following mes sage after pressing the REBOOT button: " ...

  • Aastra AastraLink Pro 160 - page 268

    Updating AastraLink System Software 5-20 41-001190-02 Rev. 01, Re l. 1.2 AastraLink Pro 160 Administrator Guide The User must watch for the flashing gr een LED on the front of the AastraLink Pro hardware before attempting to re-login to the AastraLink W eb UI. If the User attempts to login too soon, the message " W arning: System is in an upgr ...

  • Aastra AastraLink Pro 160 - page 269

    Support Information 41-001190-02 Rev. 01, Rel. 1.2 5-21 Maint a in i n g the AastraLin k Pro 16 0 Support Information Send Email to Aastra Su pport with Debug Report s A feature of the AastraLink Pro 160 W eb UI software allows you to send debug information about your AastraLink Pro to T echnical Support at Aastra T elecom. Y ou have the option of ...

  • Aastra AastraLink Pro 160 - page 270

    Support Information 5-22 41-001190-02 Rev. 01, Re l. 1.2 AastraLink Pro 160 Administrator Guide Clicking <Send Debug Information> displays the following screen. Note: The <Send Debug Information> button may include personally identifiable information, such as call logs and account details (passwords, etc.). However , the file attached t ...

  • Aastra AastraLink Pro 160 - page 271

    Support Information 41-001190-02 Rev. 01, Rel. 1.2 5-23 Maint a in i n g the AastraLin k Pro 16 0 After submitting the debug no tification to Aastra, the following message displays. ...

  • Aastra AastraLink Pro 160 - page 272

    Support Information 5-24 41-001190-02 Rev. 01, Re l. 1.2 AastraLink Pro 160 Administrator Guide General Support In an Administrator session, this screen displays the AastraLink Pro software build number , license downlo ad link, and a link to th e Aastra T elecom Support W eb page. Field Procedure Build Displays the current release and build nu mbe ...

  • Aastra AastraLink Pro 160 - page 273

    41-001190-02 Rev. 01, Rel. 1.2 6-1 Chapter 6 AastraLink F AQs This chapter describes frequently asked questions (F AQs) about installing and using the AastraLink Pr o 160 in your IP ph one network. T opics This chapter covers the following topics: To p i c Page How Does Network Add ressing Work? page 6-3 How Does IP Phone Auto-Configuration Work? p ...

  • Aastra AastraLink Pro 160 - page 274

    6-2 41-001190-02 Rev. 01, Re l. 1.2 AastraLink Pro 16 0 Adm in istr ator Guid e Can I Create Custom D ial Plans on the AastraL ink Pro? page 6-12 Does My AastraLink Pro Support non-Aastra SIP Phones? page 6-12 How Many Extensions Can the AastraLink Pro Host W hen SIP T run king is Used? page 6-12 If Custom “On Hold” Music is Enabled, Does it Pl ...

  • Aastra AastraLink Pro 160 - page 275

    How Does Network Addressing Work? 41-001190-02 Rev. 01, Rel. 1.2 6-3 AastraLink F AQs How Does Network Addressing W ork? The first time an AastraLink Pro 160 starts up, it attempts to use DHCP to obtain an IP address from a server on the network. If that fails, the AastraLink Pro 160 then uses ZeroConf to assi gn itself an IP address within the ran ...

  • Aastra AastraLink Pro 160 - page 276

    What is the Difference Between the Administrato r Phone and User Phones? 6-4 41-001190-02 Rev. 01, Re l. 1.2 AastraLink Pro 16 0 Adm in istr ator Guid e If there are multiple AastraLinks present on the LAN, then the Aastra IP phone UI displays the list of AastraLinks. Y ou then select which AastraLink the phone should use to obtain its configuratio ...

  • Aastra AastraLink Pro 160 - page 277

    How Do I Assign An IP Phone To A Diff ere nt User? 41-001190-02 Rev. 01, Rel. 1.2 6-5 AastraLink F AQs How Do I Assign An IP Ph one T o A Different User? If an IP phone is already registered with the AastraLink devic e, and you want to reassign the IP phone to a different user , you must use the AastraLink W e b UI to edit the user entry and change ...

  • Aastra AastraLink Pro 160 - page 278

    What Are Softkeys a nd Ho w Do They Work? 6-6 41-001190-02 Rev. 01, Re l. 1.2 AastraLink Pro 16 0 Adm in istr ator Guid e Press DND sof tkey to enable “Do Not Disturb” on this phone. 200 - J Smith May 1 1, 2:40 PM L1 DND Forward Directory Vmail Park Call ...

  • Aastra AastraLink Pro 160 - page 279

    What Are Softke ys and How Do They Work ? 41-001190-02 Rev. 01, Rel. 1.2 6-7 AastraLink F AQs What are Exp ansion Modules? The 675xi Series Aastra IP SIP Phones of fer expansion mod ule units that can attach to the right side of the phon e to provide additional softkeys. These expansion mod ules are ca lled the 536M and the 560M. Model 536M For Pho ...

  • Aastra AastraLink Pro 160 - page 280

    What Are Softkeys a nd Ho w Do They Work? 6-8 41-001190-02 Rev. 01, Re l. 1.2 AastraLink Pro 16 0 Adm in istr ator Guid e The 536M provides 36 additional softkeys an d can attach to a 6753i, 6755i, 6757i or 6757i CT . The 560M provides 60 additio nal softkeys and can attach to a 6755i, 6757i, and 6757i CT . The expansion modules support the same ke ...

  • Aastra AastraLink Pro 160 - page 281

    How Do I Obtain the IP Address Assigned to th e AastraLink Pro 160? 41-001190-02 Rev. 01, Rel. 1.2 6-9 AastraLink F AQs How Do I Obt a in the IP Address As signed to the AastraLink Pro 160? Y ou can view the IP Address assigned to the AastraLink Pro 160 using your Aastra IP phone, and the procedure d escribed below . Ste p Action 1 Press Options ke ...

  • Aastra AastraLink Pro 160 - page 282

    Why Do My IP Phone Screens Look Different? 6-10 41-001190-02 Rev. 01, Re l. 1.2 AastraLink Pro 16 0 Adm in istr ator Guid e Why Do My IP Phone Screens Look Different? If you inst all an AastraLink Pro 160 on you r existing IP phone network , then you will notice some phone UI ch anges when you register the phones with the device. Users who previous ...

  • Aastra AastraLink Pro 160 - page 283

    Does This Guide Describe How To Operate My IP Phone? 41-001190-02 Rev. 01, Rel. 1.2 6-11 AastraLink F AQs Does This Guide Describe How T o Operate My IP Phone? IP Phone operation - for example, ho w to use the buttons, softkey s, and hard keys on your model IP ph one - is beyond the scope of this guide. For instructions on opera ting Aastra IP phon ...

  • Aastra AastraLink Pro 160 - page 284

    Can I Add More PSTN Gateways to Add More Than Six FXO ports ? 6-12 41-001190-02 Rev. 01, Re l. 1.2 AastraLink Pro 16 0 Adm in istr ator Guid e Can I Add More PSTN Gateways to Add More Than Six FXO port s? No. The FXO port limit on the AastraLi nk Pr o is six. Aastra recommends using a SIP trunk service provider if more than six PSTN calls are requi ...

  • Aastra AastraLink Pro 160 - page 285

    If Custom “On Hold” Music is Enabled, Does it Pla y for Bo th Parked Calls and On-Hold 41-001190-02 Rev. 01, Rel. 1.2 6-13 AastraLink F AQs Note: These are not hard limits, this is based on the point at which the platform performance has been test ed to degrade. It is possible to make more than 12 calls, but quality degrades and the unit may go ...

  • Aastra AastraLink Pro 160 - page 286

    How Do I Reduce the Initia l Echo that Occurs at the Beginning of Each Call? 6-14 41-001190-02 Rev. 01, Re l. 1.2 AastraLink Pro 16 0 Adm in istr ator Guid e In Release 1.2 and later , the AastraLink Pro supports SLA on hard keys L1 through L4, and then softkeys for L5 and L6 on the 6755i, 67 57i, 6757i CT , 9480i, and 9480i CT IP Pho nes. Models 6 ...

  • Aastra AastraLink Pro 160 - page 287

    How do I Register a Generic SIP Device as a Seco ndary SIP Phone? 41-001190-02 Rev. 01, Rel. 1.2 6-15 AastraLink F AQs How do I Register a Generic SIP Device as a Second ary SIP Phone? The following illustration shows a user “J ohn Smith” as the user of a secondary phone in the AastraLink network. This illu stration shows an X-Lite softclient a ...

  • Aastra AastraLink Pro 160 - page 288

    How do I Register a Generic SIP Device as a Seco ndary SIP Phone? 6-16 41-001190-02 Rev. 01, Re l. 1.2 AastraLink Pro 16 0 Adm in istr ator Guid e ...

  • Aastra AastraLink Pro 160 - page 289

    41-001190-02 Rev. 01, Rel. 1.2 7-1 Chapter 7 T roubleshooting Solutions About this Chapter Introduction This chapter contains several trouble-sh ooting solutions for the AastraLink Pro 160. It describes how to interpret the LED status indicator located on the AastraLink front panel. It al so describes how to reboot the AastraLink using either the W ...

  • Aastra AastraLink Pro 160 - page 290

    About this Chapte r 7-2 41-001190-02 Rev. 01, Re l. 1.2 AastraLink Pro 160 Administrator Guide Using the Reset Switch to Restore Factory Default Settings page 7-7 What T o Do Af ter Restoring Factory Default Settings page 7-8 Reinstalling System Software Using Recovery Mode page 7-1 1 Automatic Recovery Mode page 7-12 Manual Recovery Mode page 7-13 ...

  • Aastra AastraLink Pro 160 - page 291

    Monitoring the AastraLink Status LED 41-001190-02 Rev. 01, Rel. 1.2 7-3 T roubleshooting Soluti ons Monitoring the AastraLink S t atus LED The LED on the front of the AastraLink Pr o 160 indicates the current status of the device. The current LED state also displays on the bottom left of the status bar each time a W ebUI page is refreshed. The tabl ...

  • Aastra AastraLink Pro 160 - page 292

    Monitoring the AastraLink Sta tus LED 7-4 41-001190-02 Rev. 01, Re l. 1.2 AastraLink Pro 160 Administrator Guide S teady Red Hardware self-tes t failure; system halted. T ry rebooting. If LED remains steady red, contact Aastra Support. S teady Amb er The Aastralink is in the proces s of restoring facto r y default settings. LED Color Meaning ...

  • Aastra AastraLink Pro 160 - page 293

    Rebooting the AastraLin k 41-001190-02 Rev. 01, Rel. 1.2 7-5 T roubleshooting Soluti ons Rebooting the AastraLink This section describes how to reboo t (restart) the AastraLink Pro 160. Y ou can reboot the AastraLink from the W eb UI, or reboot it manually , using the reset switch located on the back of the de vice (next to the power receptacle, as ...

  • Aastra AastraLink Pro 160 - page 294

    Rebooting the AastraLink 7-6 41-001190-02 Rev. 01, Re l. 1.2 AastraLink Pro 160 Administrator Guide Rebooting Using the Reset Switch (Hard Reboot) Y ou can reboot the AastraLink device using th e reset switch as long as the LED on the front of the Aastralink is in one of the following states: • Flashing green • Flashing red • S teady red See ...

  • Aastra AastraLink Pro 160 - page 295

    Restoring AastraLink Facto ry Def ault Settings 41-001190-02 Rev. 01, Rel. 1.2 7-7 T roubleshooting Soluti ons Restoring AastraLink Factory Default Settings What Happens if I Restor e Factory Default Settings? If you restore factory default settings on the AastraLink Pro 160, it reverts the device to its out-of-the-box state — just as it was ship ...

  • Aastra AastraLink Pro 160 - page 296

    Restoring Aastr aLink Factory Default Settin gs 7-8 41-001190-02 Rev. 01, Re l. 1.2 AastraLink Pro 160 Administrator Guide What T o Do After Restori ng Factory Default Settings After restoring factory default settings on the AastraLink device, you must re-register an IP phone w ith the device, and use it t o specify initial startup configuration pa ...

  • Aastra AastraLink Pro 160 - page 297

    Restoring AastraLink Facto ry Def ault Settings 41-001190-02 Rev. 01, Rel. 1.2 7-9 T roubleshooting Soluti ons Use the following procedure to register an Administrator IP phone with the AastraLink Pro 16 0. Administrator IP Phone Registration Procedure Ste p Action 1 Restart an Aastra IP phone . By default, the first IP phone you registe r with th ...

  • Aastra AastraLink Pro 160 - page 298

    Restoring Aastr aLink Factory Default Settin gs 7-10 41-001190-02 Rev. 01, Re l. 1.2 AastraLink Pro 160 Administrator Guide 9 (Optional) Enter th e Ad ministrator email address, then press <Enter> . Note: T o ente r the @ symbol, press the # ke y until it appears on your Phone UI. Y ou can skip this step and enter the email address la ter usi ...

  • Aastra AastraLink Pro 160 - page 299

    Reinstalling System Softwa re Using Recovery Mode 41-001190-02 Rev. 01, Rel. 1.2 7-11 T roubleshooting Soluti ons Reinst alling System Sof tware Using Recovery Mode The AastraLink Pro 16 0 contains an au tomatic fai l-back mo de in its onboard firmware that allows the system to be recovered if it encounters a problem when booting from the CompactFl ...

  • Aastra AastraLink Pro 160 - page 300

    Reinstalling System Software Using Rec over y Mode 7-12 41-001190-02 Rev. 01, Re l. 1.2 AastraLink Pro 160 Administrator Guide Automatic Recovery Mode File system corruption is a rare event, but it can occur if a power outage or a manual reset is performed while data is be ing written to the file system. Normally , any corruption caused to the Comp ...

  • Aastra AastraLink Pro 160 - page 301

    Reinstalling System Softwa re Using Recovery Mode 41-001190-02 Rev. 01, Rel. 1.2 7-13 T roubleshooting Soluti ons Manual Recovery Mode If the AastraLink did not automatically enter Recovery Mode, but you need to reprogram the CompactFlash or Onboar d flash, you can use the following procedure to manually initiate recovery mode. AastraLink We b UI S ...

  • Aastra AastraLink Pro 160 - page 302

    Reinstalling System Software Using Rec over y Mode 7-14 41-001190-02 Rev. 01, Re l. 1.2 AastraLink Pro 160 Administrator Guide Using The AastraLink Recovery Mode UI This section describes how you use the AastraLink Recove r Mode W eb UI to reload or repair system software or firmware, and perform more advanced tasks. T o do so, you must: • First, ...

  • Aastra AastraLink Pro 160 - page 303

    Reinstalling System Softwa re Using Recovery Mode 41-001190-02 Rev. 01, Rel. 1.2 7-15 T roubleshooting Soluti ons Phone UI Ste p Action 1 Press the <Option s> key or Op tions button on your Aastra IP phone. 2S e l e c t Phone St a tus/AastraLin k Info/Server Local IP The IP address assigned to the AastraLin k appears. For example: 3 T o acces ...

  • Aastra AastraLink Pro 160 - page 304

    Reinstalling System Software Using Rec over y Mode 7-16 41-001190-02 Rev. 01, Re l. 1.2 AastraLink Pro 160 Administrator Guide For non-DHCP Networks If the AastraLink Pro 160 was not using DHCP to obtain an IP address on the LAN, then to communicate with th e AastraLink, you can use a direct, back-to-back Ethernet connection betw een the AastraLink ...

  • Aastra AastraLink Pro 160 - page 305

    Reinstalling System Softwa re Using Recovery Mode 41-001190-02 Rev. 01, Rel. 1.2 7-17 T roubleshooting Soluti ons Reprogramming the Comp actFlash Card If the CompactFlash (CF) card is defective, and a replacement card ne eds to be programmed with a factory fresh image, yo u can use the Recovery Mode UI to set the AastraLink Pro 160 CompactFlash car ...

  • Aastra AastraLink Pro 160 - page 306

    Reinstalling System Software Using Rec over y Mode 7-18 41-001190-02 Rev. 01, Re l. 1.2 AastraLink Pro 160 Administrator Guide 2 If you have not ye t accessed the AastraLi nk Recove ry Mode UI, do this step. (Otherwise, skip ahead to S t ep 3.) Use your w eb browser an d ent er the IP addre ss of the AastraLink: • If you are using DHCP , enter th ...

  • Aastra AastraLink Pro 160 - page 307

    Reinstalling System Softwa re Using Recovery Mode 41-001190-02 Rev. 01, Rel. 1.2 7-19 T roubleshooting Soluti ons 4 Example: Ente r the na me of the CF image fil e th at you downloaded from th e Aastra web site in the “Filename” field. For example, enter: vnx.dra Note: For HTTP/FTP , you may prefix the file name with an explicit directory path ...

  • Aastra AastraLink Pro 160 - page 308

    Reinstalling System Software Using Rec over y Mode 7-20 41-001190-02 Rev. 01, Re l. 1.2 AastraLink Pro 160 Administrator Guide 9 Click <Downloa d> to begin the download process. Note: The transfer may take up to 30 minutes to complete, depending on the network speed and connection protocol. Do not interrupt the transfer during th is time, or ...

  • Aastra AastraLink Pro 160 - page 309

    Reinstalling System Softwa re Using Recovery Mode 41-001190-02 Rev. 01, Rel. 1.2 7-21 T roubleshooting Soluti ons Figure 7-1. AastraLink Recovery Mode Download Screens Y our Web Browser displays screens like these as the Comp actFlash Card is re programmed. ...

  • Aastra AastraLink Pro 160 - page 310

    Reinstalling System Software Using Rec over y Mode 7-22 41-001190-02 Rev. 01, Re l. 1.2 AastraLink Pro 160 Administrator Guide Reprogramming the Onboard Flash When necessary , you can use the Recovery Mode UI to reprogram the Aa straLink Pro 160 Onboard flash (firmware ) using the procedure describe d in this section. Caution: Y ou shou ld on ly re ...

  • Aastra AastraLink Pro 160 - page 311

    Reinstalling System Softwa re Using Recovery Mode 41-001190-02 Rev. 01, Rel. 1.2 7-23 T roubleshooting Soluti ons AastraLink Recovery UI Ste p Action 1 Confirm that the AastraLi nk is in reco very mode. The LED should alternate Green/Red /Off to indicate that the device is in recovery mode. 2 If you have not ye t accessed the AastraLi nk Recove ry ...

  • Aastra AastraLink Pro 160 - page 312

    Reinstalling System Software Using Rec over y Mode 7-24 41-001190-02 Rev. 01, Re l. 1.2 AastraLink Pro 160 Administrator Guide 4 Enter the name of the Onboa rd flash fil e th at you downloaded from the Aastra web site in the “Filename” field. For example, enter: obf.dra NOTE : For HTTP/FTP , you may prefix the file name with an explicit directo ...

  • Aastra AastraLink Pro 160 - page 313

    Reinstalling System Softwa re Using Recovery Mode 41-001190-02 Rev. 01, Rel. 1.2 7-25 T roubleshooting Soluti ons Uploading the .abf File to the Comp actFlash After reformatting the CompactFlash card to a factory-default state (either with quickformat or using the extended version with badblock checking), it is possible to restore a previous Aa str ...

  • Aastra AastraLink Pro 160 - page 314

    Reinstalling System Software Using Rec over y Mode 7-26 41-001190-02 Rev. 01, Re l. 1.2 AastraLink Pro 160 Administrator Guide Rep airing the Fi le System, Bad Block, and or Dat abase When necessary , you can use the Recovery Mo de UI to repair the following on the AastraLink Pro: • Perform filesystem checks (force or verbose) and automatically r ...

  • Aastra AastraLink Pro 160 - page 315

    Reinstalling System Softwa re Using Recovery Mode 41-001190-02 Rev. 01, Rel. 1.2 7-27 T roubleshooting Soluti ons 3 Click the “ Rep air ” tab. File System Check and Repair 4I n t h e File System Check section, place a checkmark in the “ Force Check ” and/or “ Ve r b o s e M o d e ” fields as applicable to specify the type of c h eck you ...

  • Aastra AastraLink Pro 160 - page 316

    Reinstalling System Software Using Rec over y Mode 7-28 41-001190-02 Rev. 01, Re l. 1.2 AastraLink Pro 160 Administrator Guide 7 Click <Run> . If you e nabled “ Enable rewrite ”, the system runs the bad block tes t and then automatically rewrit es it if re qui red. Download Database 8 T o down load a database to the AastraLink Pro, click ...

  • Aastra AastraLink Pro 160 - page 317

    Reinstalling System Softwa re Using Recovery Mode 41-001190-02 Rev. 01, Rel. 1.2 7-29 T roubleshooting Soluti ons Advanced Recovery Mode T asks (Netconsole) When necessary , you can perform more ad vanced tasks with the Recove ry Mode UI such as using Netconsole. Netconsole is a helpful tool for debugging kernel issues where you need to capture and ...

  • Aastra AastraLink Pro 160 - page 318

    Reinstalling System Software Using Rec over y Mode 7-30 41-001190-02 Rev. 01, Re l. 1.2 AastraLink Pro 160 Administrator Guide 3 Click the “ Advanced ” tab. 4 In the “ Netconsole Enabled ” field, place a checkmark in the box to enab ale Ne tconsole. 5 In the “ Netconsole IP ” fiel d, enter the IP address of the host on the network where ...

  • Aastra AastraLink Pro 160 - page 319

    Using AastraLink System and Ph one Log Files 41-001190-02 Rev. 01, Rel. 1.2 7-31 T roubleshooting Soluti ons Using AastraLink System and Phone Log Files T o investigate issues specif ic to interoperability or configuration/operation of Aastra IP phones, th e AastraLink W eb UI allows you to view system and phone logs, and enable debuggin g for vari ...

  • Aastra AastraLink Pro 160 - page 320

    Using AastraLink System and Ph one Log Files 7-32 41-001190-02 Rev. 01, Re l. 1.2 AastraLink Pro 160 Administrator Guide ...

  • Aastra AastraLink Pro 160 - page 321

    41-001190-02 Rev. 01, Rel. 1.2 A-1 Appendix A Remote Of fice Configuration of the IP Phone (Phone-Side) Introduction This appendix supplements the AastraLink Pr o 160 Quick S tart Administrator ’ s Guide . It describes how to do the following tasks: • Register a remote user IP phone at the central site prior to deployment. • Install an IP pho ...

  • Aastra AastraLink Pro 160 - page 322

    Preparing To Deploy Remote Us er Phones A-2 41-001190-02 Rev. 01, Re l. 1.2 AastraLink Pro 16 0 Adm in istr ator Guid e Prep aring T o Deploy Remote User Phones The admini strator must do the following three steps before d eploying Aastra IP phones to a remote site: 1. Enable remote access support on the AastraLink Pro 160, and config ure remote ac ...

  • Aastra AastraLink Pro 160 - page 323

    Preparing To Deploy Remote User Phone s 41-001190-02 Rev. 01, Rel. 1.2 A-3 Remote Office Configuration of the IP Phone (Phone-Side) Registering the IP phon es by connectin g them at the central site is the quickest and easiest method to regist er the lines with AastraLink Pro and ensure that the IP phone is pre-configur ed with the public IP addres ...

  • Aastra AastraLink Pro 160 - page 324

    Registering IP Phone s At the Central Site A-4 41-001190-02 Rev. 01, Re l. 1.2 AastraLink Pro 16 0 Adm in istr ator Guid e Registering IP Phones At the Central Site Prior to remote deployment, use the instruc tions in t his section to register an IP phone with the AastraLink device. Ste p Action 1 T o be gin the setup process, use the supplied RJ45 ...

  • Aastra AastraLink Pro 160 - page 325

    Registering IP Phone s At the Central Site 41-001190-02 Rev. 01, Rel. 1.2 A-5 Remote Office Configuration of the IP Phone (Phone-Side) 3 T o beg in the registration process, enter the first name of the IP phone user , then press < Enter >. For example: Bob 4 Enter the last name of t he IP phone user , th en press < Enter >. For example: ...

  • Aastra AastraLink Pro 160 - page 326

    Registering IP Phone s At the Central Site A-6 41-001190-02 Rev. 01, Re l. 1.2 AastraLink Pro 16 0 Adm in istr ator Guid e 6 Enter the user password, then press < Enter >. Y our IP phone rebo ots. When startup is complete , your phon e UI displays the IP address of the Aastralink device. T o access the AastraLink Web UI, you enter the ad dres ...

  • Aastra AastraLink Pro 160 - page 327

    Connecting To The IP Phone Network From a Remote Of fic e 41-001190-02 Rev. 01, Rel. 1.2 A-7 Remote Office Configuration of the IP Phone (Phone-Side) Connecting T o The IP Phone Network From a Remote Office After registering the IP phone at the centr al site, use the following procedure to connect to the IP phone network from a remote of fice. W ar ...

  • Aastra AastraLink Pro 160 - page 328

    Connecting To The IP Phone Networ k From a Remote Office A-8 41-001190-02 Rev. 01, Re l. 1.2 AastraLink Pro 16 0 Adm in istr ator Guid e 3 Enter the IP Address of the AastraLink Pr o 160 that is located at the central site. For example: 65.215.35.80 Note: If you do not know the IP address of th e AastraLink Pro 160, check with your administrator . ...

  • Aastra AastraLink Pro 160 - page 329

    Connecting To The IP Phone Network From a Remote Of fic e 41-001190-02 Rev. 01, Rel. 1.2 A-9 Remote Office Configuration of the IP Phone (Phone-Side) 4 S pecify the HTTP port the IP phone uses to communicate with the AastraLink Pro 160. For example: 51510 Y our Aastra IP phone download s the late st conf iguration in formation from the AastraLink P ...

  • Aastra AastraLink Pro 160 - page 330

    Connecting To The IP Phone Networ k From a Remote Office A-10 41-001190-02 Rev. 01, Re l. 1.2 AastraLink Pro 16 0 Adm in istr ator Guid e Configuring Port Information Not all routers support Universal Plug & Play (UPnP), and some may need to have the UPnP support manu ally enabled. If the Aastra IP phone cannot obtain the public IP address of t ...

  • Aastra AastraLink Pro 160 - page 331

    Connecting To The IP Phone Network From a Remote Of fic e 41-001190-02 Rev. 01, Rel. 1.2 A-11 Remote Office Configuration of the IP Phone (Phone-Side) 2 S pecify the p ublic IP address, or dynamic/s tatic DNS FQDN of your router , then press < Done >. For example: 65.96.171.1 30. 3 S pecify the p ublic SIP port (default 51620) for your router ...

  • Aastra AastraLink Pro 160 - page 332

    Connecting To The IP Phone Networ k From a Remote Office A-12 41-001190-02 Rev. 01, Re l. 1.2 AastraLink Pro 16 0 Adm in istr ator Guid e 4 S pecify the publ ic R TP sta rti ng po rt (defau lt 51720) for your router , then p ress < Done >. 5 S pecify the p ublic HTTP port (defaul t 51510) for your router , th en press < Done >. Y our Aa ...

  • Aastra AastraLink Pro 160 - page 333

    Reinstalling Aastra IP Ph ones at the Central Site 41-001190-02 Rev. 01, Rel. 1.2 A-13 Remote Office Configuration of the IP Phone (Phone-Side) Reinst alling Aastra IP Ph ones at the Central Site Use the procedure described in this section to reinstall an IP phone at the cent ral site that had been prev iously installed at a remote office. The proc ...

  • Aastra AastraLink Pro 160 - page 334

    Reinstalling Aastra IP Ph ones at the Central Site A-14 41-001190-02 Rev. 01, Re l. 1.2 AastraLink Pro 16 0 Adm in istr ator Guid e 8S e l e c t <Restart> when prompted to re start the phone. The IP phone reverts back to its factory default settings. 9 Disconnect, then reconnect, your IP phone to your Ethernet Hub/Rou ter . If your IP phone h ...

  • Aastra AastraLink Pro 160 - page 335

    41-001190-02 Rev. 01, Rel. 1.2 B-1 Appendix B Remote Of fice Configuration of the AastraLink Pro 160 (Server-Side) Introduction This appendix provides a pr ocedure for manually setting up your AastraLink Pro 160 in your netwo rk for a remote of fice connection. T opics This appendix covers the f ollowing topics: To p i c Page Remote Office Configur ...

  • Aastra AastraLink Pro 160 - page 336

    Remote Office Co nfiguration of the Aa straLink Pro 160 B-2 41-001190-02 Rev. 01, Re l. 1.2 AastraLink Pro 16 0 Adm in istr ator Guid e Remote Office Configuration of the AastraLink Pro 160 Description The AastraLink Pro 16 0 is a plug and play unit that yo u can install in you r network. Howeve r , to configure the Aa straLink Pro 160 for re mote ...

  • Aastra AastraLink Pro 160 - page 337

    Remote Office Config uration of the AastraLin k Pro 160 41-001190-02 Rev. 01, Rel. 1.2 B-3 Remote Office Configuration of t he AastraLink Pro 160 (Server-Si de) U IP Phone internal IP 192.168.1.3 HTTP 80 SIP 5060 RTP 3000  Home router external IP 65.96.171.130 HTTP 51510 SIP 51620 RTP 51720 + WAN / Internet AastraLink Pro IP 10.50.11.3 HTTP 9600 ...

  • Aastra AastraLink Pro 160 - page 338

    Remote Office Co nfiguration of the Aa straLink Pro 160 B-4 41-001190-02 Rev. 01, Re l. 1.2 AastraLink Pro 16 0 Adm in istr ator Guid e Configuring the AastraLink Pro 160 for Remote Office Setup 1. UPnP Configuration Use the following procedu r e to co nfigure UPnP on the Aast raLink Pro 160. AastraLink We b UI Ste p Action 1S e l e c t Configurati ...

  • Aastra AastraLink Pro 160 - page 339

    Remote Office Config uration of the AastraLin k Pro 160 41-001190-02 Rev. 01, Rel. 1.2 B-5 Remote Office Configuration of t he AastraLink Pro 160 (Server-Si de) Office Router Port Mapping T able 3 T urn on “ UPnP ”. 4 Click <Save> to save your changes. After a successful UPnP with the AastraLink Pro 160, the result s are shown in the “ ...

  • Aastra AastraLink Pro 160 - page 340

    Remote Office Co nfiguration of the Aa straLink Pro 160 B-6 41-001190-02 Rev. 01, Re l. 1.2 AastraLink Pro 16 0 Adm in istr ator Guid e Column Descriptions YES UDP 301 1 321 1 10.50.1 1 .3 YES UDP 3012 3212 10.50.1 1.3 YES UDP 3013 3213 10.50.1 1.3 YES UDP 3014 3214 10.50.1 1.3 YES UDP 3015 3215 10.50.1 1.3 YES UDP 3016 3216 10.50.1 1.3 YES UDP 301 ...

  • Aastra AastraLink Pro 160 - page 341

    Remote Office Config uration of the AastraLin k Pro 160 41-001190-02 Rev. 01, Rel. 1.2 B-7 Remote Office Configuration of t he AastraLink Pro 160 (Server-Si de) 2. Phone Configuration If you create an account on the server for the phone in the same subnet as the server , the configuration automa tically download s to the phone. If you create the ph ...

  • Aastra AastraLink Pro 160 - page 342

    Remote Office Co nfiguration of the Aa straLink Pro 160 B-8 41-001190-02 Rev. 01, Re l. 1.2 AastraLink Pro 16 0 Adm in istr ator Guid e The following table is the port mapping ta ble after a successful UPnP session with the phone-side Home Router . Home Router Port Mapping T able Action Name Source Destination Pro tocol Allow WAN, * LAN, 192.168.1. ...

  • Aastra AastraLink Pro 160 - page 343

    Remote Office Config uration of the AastraLin k Pro 160 41-001190-02 Rev. 01, Rel. 1.2 B-9 Remote Office Configuration of t he AastraLink Pro 160 (Server-Si de) Column Descriptions Column Description Action Indicates whether or n ot the phone is allowed to Ping the W AN port. V alid value s are Allow and Deny . Name Indicates a name for the port ma ...

  • Aastra AastraLink Pro 160 - page 344

    Remote Office Co nfiguration of the Aa straLink Pro 160 B-10 41-001190-02 Rev. 01, Re l. 1.2 AastraLink Pro 16 0 Adm in istr ator Guid e AastraLink Pro 160 Manual Remote Office Configuration Example The following is an example of setting up the AastraLink Pro 160 for a remote office. Notes: 1. The SIP and HTTP ports both requir e one mapping only . ...

  • Aastra AastraLink Pro 160 - page 345

    Remote Office Config uration of the AastraLin k Pro 160 41-001190-02 Rev. 01, Rel. 1.2 B-11 Remote Office Configuration of t he AastraLink Pro 160 (Server-Si de) Install the Remote IP Phone (Pre-S tage Phone) 7 Press <Remote> when remote phone is in the Auto -Discovery screen. If the phone cannot find a UPnP en able d device, it displays “ ...

  • Aastra AastraLink Pro 160 - page 346

    Remote Office Co nfiguration of the Aa straLink Pro 160 B-12 41-001190-02 Rev. 01, Re l. 1.2 AastraLink Pro 16 0 Adm in istr ator Guid e 15 Enter the SIP port for the Home Router . For example, you can ente r 51620. The Phon e prompt s for an RTP port. 16 Enter the RT P port for the Home Router . For examp le, you can enter 5172 0. The Phon e promp ...

  • Aastra AastraLink Pro 160 - page 347

    41-001190-02 Rev 01, Rel . 1.2 Index-1 Index A AastraLink backing up system software 5-12 . chassis 1-12 . dial plan 4-40 . features list 1-2 . hardware, software requirements 1-11 . LED 7-3 . overview 1-2 . performance, maximizing 6-10 . phone compatibil it y 1-1 . rebooting 7-5 . registering IP phones A-4 . restoring configur ation, voicemail 5-1 ...

  • Aastra AastraLink Pro 160 - page 348

    Index-2 41-001190-02 Rev 01, Rel . 1.2 Index D date and time, sett ing 4-10 . deleting barred numbers 4-56 . default softkeys 3-62 . ring groups 3-53 . DHCP , configuring 4-25 . dial plan 4-40 . configuring 4-38 . emergency 4-54 . directed call pickup, softkey 3-58 . directory , softkey 3-60 . do not disturb, softkey 3-57 . E email user or administ ...

  • Aastra AastraLink Pro 160 - page 349

    41-001190-02 Rev 01, Rel. 1.2 Ind ex-3 Index N network addressing 6-3 . network settings, local 4-22 . network, sample 1-5 . NTP Address 4-34 . O obf.dra, file 5-15 . onboard flash, reprogramming 7-22 . Operator assigning 3-7 . privileges 1-13 . overview , AastraLink 1-2 . P Page All, softkey 3-59 . park call, softkey 3-57 . password administrator ...

  • Aastra AastraLink Pro 160 - page 350

    Index-4 41-001190-02 Rev 01, Rel . 1.2 Index U updating, system software 5-15 . UPnP 4-27 . user accounts, enabling and disabling 3-6 . users adding accounts and phones for 3-5 . deleting accounts for 3-27 . editing accounts for 3-15 . logging in 2-2 . privileges 1-13 . V viewing call records 5-9 . IP Address 6-9 . system status 5-4 . vnx.dra, file ...

  • Aastra AastraLink Pro 160 - page 351

    41-001190-02 Rev. 01, Rel. 1.2 W arranty , regulatory , safety , and copyright / licensing notices W arranty - Aastra T elecom, Inc. Aastra T elecom Inc. ("Aastra") warrants ("W arranty") to its customer that: (i) Aastra has good and ma rketable title to the Product at the time of delivery to its customer , free and clear of any ...

  • Aastra AastraLink Pro 160 - page 352

    Regulatory information 41-001190-02 Rev. 01, Re l. 1.2 AastraLink Pro 16 0 Adm in istr ator Guid e Regulatory information U.S.A. requirement s The AASTRA VNX has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the Federal Communications Commi ssion (FCC) rules . Th ese limits ar e designed to pro ...

  • Aastra AastraLink Pro 160 - page 353

    Regulatory information 41-001190-02 Rev. 01, Rel. 1.2 If you experience trouble with this equipm ent, please contact Aast ra T elecom for repair and warranty information. If there is a problem with the network, the telephone company may request th at you remove the equipment from the network until the problem is reso lved. Aastra T elecom recommend ...

  • Aastra AastraLink Pro 160 - page 354

    Regulatory information 41-001190-02 Rev. 01, Re l. 1.2 AastraLink Pro 16 0 Adm in istr ator Guid e Repairs to certified equipment sh oul d be made by a supplier -designated re presentative. If you make repairs or alterations to this equ ipme n t, or if the equi pment malfuncti ons, the telecommunica ti ons company may request that you disconnect th ...

  • Aastra AastraLink Pro 160 - page 355

    Regulatory information 41-001190-02 Rev. 01, Rel. 1.2 European requirement s EMI/EN 55 022 statement This certifies that the Aastra VNX IP Network Exchange is shielded against the generation of radio interference in accordance with the application of C ouncil Directive 89/336/EEC. Conformity is declared by the application of EN 55 022:1998 and EN 5 ...

  • Aastra AastraLink Pro 160 - page 356

    Safety warnin gs 41-001190-02 Rev. 01, Re l. 1.2 AastraLink Pro 16 0 Adm in istr ator Guid e Safety warnings General warnings The following safety warnings apply: • Mechanical hazards and electrical s hock hazards ar e possible if you remove on e or more of the modules. There are no operator- serviceable modul es. Only qualified personnel should ...

  • Aastra AastraLink Pro 160 - page 357

    Software lic ens ing and copyright 41-001190-02 Rev. 01, Rel. 1.2 Sof tware licensing and copyright The Aastra VNX product consists of an Aastra designed hardware platform distributed with embe dded Linux operatin g system and a pplication software. This embedded software consists of multiple Aastra and third party programs; each individual pro gra ...

  • Aastra AastraLink Pro 160 - page 358

    ...

  • Aastra AastraLink Pro 160 - page 359

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  • Aastra AastraLink Pro 160 - page 360

    AastraLink Pro 160 Administrator Guide Published in the USA 41-001 190-02 REV 01 AastraLink Pro 160 Release 1.2 November 2008 ...

Manufacturer Aastra Category Network Card

Documents that we receive from a manufacturer of a Aastra AastraLink Pro 160 can be divided into several groups. They are, among others:
- Aastra technical drawings
- Link Pro 160 manuals
- Aastra product data sheets
- information booklets
- or energy labels Aastra AastraLink Pro 160
All of them are important, but the most important information from the point of view of use of the device are in the user manual Aastra AastraLink Pro 160.

A group of documents referred to as user manuals is also divided into more specific types, such as: Installation manuals Aastra AastraLink Pro 160, service manual, brief instructions and user manuals Aastra AastraLink Pro 160. Depending on your needs, you should look for the document you need. In our website you can view the most popular manual of the product Aastra AastraLink Pro 160.

Similar manuals

A complete manual for the device Aastra AastraLink Pro 160, how should it look like?
A manual, also referred to as a user manual, or simply "instructions" is a technical document designed to assist in the use Aastra AastraLink Pro 160 by users. Manuals are usually written by a technical writer, but in a language understandable to all users of Aastra AastraLink Pro 160.

A complete Aastra manual, should contain several basic components. Some of them are less important, such as: cover / title page or copyright page. However, the remaining part should provide us with information that is important from the point of view of the user.

1. Preface and tips on how to use the manual Aastra AastraLink Pro 160 - At the beginning of each manual we should find clues about how to use the guidelines. It should include information about the location of the Contents of the Aastra AastraLink Pro 160, FAQ or common problems, i.e. places that are most often searched by users in each manual
2. Contents - index of all tips concerning the Aastra AastraLink Pro 160, that we can find in the current document
3. Tips how to use the basic functions of the device Aastra AastraLink Pro 160 - which should help us in our first steps of using Aastra AastraLink Pro 160
4. Troubleshooting - systematic sequence of activities that will help us diagnose and subsequently solve the most important problems with Aastra AastraLink Pro 160
5. FAQ - Frequently Asked Questions
6. Contact detailsInformation about where to look for contact to the manufacturer/service of Aastra AastraLink Pro 160 in a specific country, if it was not possible to solve the problem on our own.

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If you did not solve your problem by using a manual Aastra AastraLink Pro 160, ask a question using the form below. If a user had a similar problem with Aastra AastraLink Pro 160 it is likely that he will want to share the way to solve it.

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