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6400 Ser ver S yst em Manual A MAN US 6400 SYS GDE R0 6/00 ...
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i Contents Pref ace ........ ......... .......... .......... ......... .......... ...... v C o n v e n t i o n s u s e d i n t h i s m a n u a l ....... .......... .......... ......... ... v G e t t i n g a d d i t i o n a l i n f o r m a t i o n . ......... .......... .......... ......... ... v i i 1 Syste m Features .......... .......... ........ ...
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ii R e p l a c i n g t h e s y s t e m b o a r d .... ......... .......... .......... ......... . 5 0 R e p l a c i n g t h e p o w e r s u p p l y ....... .......... ......... .......... ....... 5 5 R e p l a c i n g t h e s y s t e m f a n s ..... ......... .......... .......... ......... . 5 8 R e p l a c i n g t h e c o n t r o l / L E D b o a ...
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iii H a r d d r i v e p r o b l e m s .... .......... .......... ......... .......... ..... 9 2 M e m o r y a n d p r o c e s s o r p r o b l e m s .... .......... ......... .......... ..... 9 3 M o d e m p r o b l e m s .... .......... .......... ......... .......... ........ 9 4 P e r i p h e r a l / a d a p t e r p r o b l e m s .. ......... ... ...
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iv 05032.book Page iv Monday, July 10, 2000 11:43 AM ...
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Conv ention s used in this manu al v Preface Con ve ntions used in this m an ual Throughout this manual, you will see the following con ventions: Convention D escription E NTER K eyb oard ke y names are printed in small capi tals. C TRL +A LT +D EL Ap l u ss i g nm e a n st o p r e s st h ek e y sa tt h es a m et i m e . Setup Comma nds to b e ente ...
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vi Important A note label ed important info rms you of specia l circums tances . Caution A caut ion war ns you of poss ible dam age to equ ipmen t or loss of da ta. Wa r n in g A warning indic ates th e poss ibili ty of per sonal injury . 05032.book Page vi Monday, J uly 10, 2000 11:43 AM ...
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Getting addi tional inf ormatio n vi i Getting additional inf ormation L o g o n t o t h e t e c h n i c a l s u p p o r t a r e a o f w w w . g a t e w a y a t w o r k . c o m t o f i n d information about yo ur system or other Gateway products. Some ty pes of inf ormat ion yo u c an ac cess are: ■ Hardware drive r and program updates ■ T echn ...
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viii 05032.book Page viii Monday, July 10, 2000 11:43 AM ...
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Standar d features 1 1 System Features Standar d features ■ As many as two Pe ntium ® III (FC-PGA Socket 370) processors with 133 MHz Fro nt Side Bus ( FSB) ■ Four Dual Inline Memory Module (DIMM) sockets that support up to 2 GB of PC133 Synchronou s Dynamic R andom Access Mem ory (SDRAM) ■ ServerW orks LE 3.0 chipset ■ Integrated Intel 82 ...
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2 System F eatures Fr ont panel CD act ivity LED , when lit, indicates the drive is active. CD driv e plays da ta or audio CDs. CD eject button e j e c t s a C D f r o m t h e C D d r i v e . Diske tte d riv e writes to and reads from 3 .5-inch, 1.44 MB diskettes. Diskette eject button ejects diskettes from the diskette drive. Door protects the ext ...
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Fron t panel 3 Front panel LEDs indic ate the following when lit: ■ Power On LED (steady green indicates power is on and blinking green indicates system is in sleep mode). ■ HDD Activi ty LED ( green) indicates when hard drive is active. ■ NIC Activit y LED (green) indicates LAN activity . ■ System Fault LED (yellow) indicates ECC (Error Ch ...
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4 System F eatures Rear panel Chas sis l ock l ocks the side cover to secure the interior of the system. Kensington lock s lot lets you use a cable lock to secure the system. Keyboa rd port connects a PS/2-comp atible keyb oard. Mouse port connects a PS/2-compa tible mouse. Parall el (pri nter) po rt connects a printer or other parallel device. Pow ...
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Rea r panel 5 Thumbscrews m ust be loosened to remove the cover fro m the system. USB ports connect external Plug-and-Play devices that are autom atically configured when they are plugg ed into the computer through one of these ports. USB keyboards and mice are not supported, use on ly PS/2 versions. Vid eo p or t connects the monito r interface ca ...
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6 System F eatures System boar d A Rear Chassi s Fan connector B Main A TX power connector C CPU 1 soc ket D CPU 2 soc ket E CPU 1 fan c onnector E C D G U W A B L M N P I O F H J K Q R S T V X Y Z AA AB AD AE AC 05032.book Page 6 Monday, Ju ly 10, 2000 11:43 AM ...
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System board 7 F D I M M s o c k e t s ( 0 t o 3 , l e f t t o r i g h t ) G Front chassis fan connector H I 2 C SMB hea der I Floppy drive c onnector J Primary IDE connector K Second ary IDE co nnector L CPU 2 fan c onnector M Speak er N Front pa nel conne ctor O Auxiliary HDD activity LED connector P Ultra16 0 L VD SCSI Cha nnel A conne ctor Q Ul ...
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8 System F eatures 05032.book Page 8 Monday, Ju ly 10, 2000 11:43 AM ...
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Setting up y our sy stem 9 2 System Setup Setting up y our system Use the instructions on the Quick Guide poster that c ame with your system to assemble your system. Y ou can prepare a safer working environm ent before assembling your system by following these guidelines: ■ Use a c lean, flat, an d st able sur face for your sys tem. All ow at lea ...
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10 System Setup Star ting y our system Before you start your system for the first t ime: ■ Make sure that the voltage selector switch on the back of the computer is set to the c orrect voltage for your area. This switch is set at the fa ctory to the correct v oltage (see “Rear pa nel” on page 4 for the voltage selector switch location). ■ M ...
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Start ing you r system 11 3 T urn on the computer . The top light-emit ting diode (LED) at the rig ht side of the bezel is lit when th e power is on. 4 T urn on any ot her component s connected to the c omputer , su ch as speakers, a p rinter , or a scanner . If nothing happens when you turn on the system: ■ Make sure that the power ca bles are s ...
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12 System Setup Under standing the P o wer -On Self-T est When you turn on your co mputer , the power-on self-test (POS T) routine checks the system memor y and components. T o see this information on the screen, press T AB during POST . The system displays error messages if POST finds any problems. W rite down any error me ssages that you see. If ...
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Turn ing off yo ur syst em 13 T urning off y our system Every time you turn off your system, shut d own the operating system first. Y ou may lose data if you do not follow the p roper procedure. T o turn off your system in Windows NT: 1 Click Start , then select Shut down the computer? , then Shut Down . 2 Click OK . The computer turns off. If you ...
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14 System Setup Resetting y our system If your computer does not respond to key board or mouse input, you may have to close program s that are not respon ding. If closing unrespon sive programs does not restore your computer to normal operation, you may have to reset th e sys tem . T o close unresponsive programs and reset your system in Windows NT ...
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Preventin g static elec tricity di scharge 15 3 Case Access Pre venting static electricity dischar ge Before opening the com puter case, follow these precautions to prevent damage from static electricity . When opening yo ur computer case, always perform the fo llowing proced ure. T o prevent s tatic electricity discharge: 1 W ear a grounding wrist ...
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16 Case A cce ss Also follow these static electricity precautions: ■ A v oid static-caus ing surfaces such a s plastic and packing f oam in your work area. ■ Re m o ve th e pa r ts f ro m th e ir a nt i st at i c b a g s o r co n ta i ne rs o n ly w he n y ou are ready to use them. Do not lay parts on the outside of a n antistatic bag or contai ...
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Openi ng the c ase 17 Opening the case T o work on the internal components of the computer , you must open the case, which has two removable parts: ■ A left side cover pan el that permits acc ess to the interior of the c ase ■ A bezel that covers the front of the c hassis Because the components inside your comp uter are extremely sensitiv e to ...
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18 Case A cce ss Remo ving the side co ver T o remove the left side cover panel : 1 T urn off the computer and disconnect all power cords. 2 Loosen the thumbscr ews (captive) on the back o f the side panel and unlock the chass is lock (if applica ble). 3 Slide the left side panel to the rear (approximately 3/4-i nch), disengaging the retaining tabs ...
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Openi ng the c ase 19 Remo ving the bezel T o remove the bezel: 1 W ith the left side pa nel removed, disengage the retenti on tabs on the left side of the bezel by pry ing outward on eac h tab. 2 Swing the bezel out from the front of the chassis and disengage the hinge tabs on the right s ide of the bezel by mov ing the bezel to the right . 3 Remo ...
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20 Case A cce ss Closing the case Replace the chassis cover a s soon as you finish insta lling or removing componen ts so that dust and dirt do not collect inside the co mputer . Replacing the bezel T o replace the bezel: 1 Holding the bezel at an angle to the front of the chassis, place the hinge tabs on the right s ide of the bezel in the a pprop ...
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Closi ng the c ase 21 Replacing the sid e co ver T o replace the chassis cov er: 1 Hold t he left sid e panel at an angl e to the chassis and 3/4-i nch to th e rear . 2 Engage the retaining strip on the bottom edge of the panel with the lip at the bottom edge of the cha ssis. 3 Swing the top o f the panel toward the chassis, engaging the retaining ...
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22 Case A cce ss 05032.book Page 22 Monday, J uly 10, 2000 11:43 AM ...
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Rep lacin g or addi ng driv es 23 4 Replacing and Ad ding System Components Replacing or adding drives Prepa ring to r epla ce or ad d a drive One 3.5-inch diskette drive, on e 3.5-inch hard drive , and one CD drive are included with your computer . Y ou can add additional drives of the following types: ■ Half-height 3.5-inch diskett e drives - T ...
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24 Repl acing a nd Addi ng Syst em Comp onent s As you prepare to insta ll drives, keep the following in mind: ■ T o remove and install drives, you need an antistatic wrist strap. ■ I f y o u r e m o v e a d r i v e , p l a c e i t i n a n a n t i s t a t i c b a g o r c o n t a i n e r . ■ Before you install a drive, see the drive documentat ...
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Rep lacin g or addi ng driv es 25 Drive cab ling inf ormation Y our system includes three different typ es of drive cables. Each drive c able is clearly labeled, indicating cable-type and showing which end is connected to the appropria te connector on the system board an d which end is c onnected to the drive. Use the diskette drive c onnector cabl ...
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26 Repl acing a nd Addi ng Syst em Comp onent s 6 Disengage the rail locking tab s by pressing inward on both fron t rail extensions, then move the dri ve slightly out of the bay by p ushing on the back of the driv e. Pull the drive out o f the chassis. 7 Remove the rails on bot h sides of the drive and sna p them onto the new drive in the same pos ...
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Rep lacin g or addi ng driv es 27 Adding a 3.5-inch device Y ou can use the second, externally accessible, 3.5-inc h drive bay to install a 3.5-inch devi ce such as a tape drive or a 100 MB or 120 MB d isk storage device. Extra sets of rail s are included with your system ( clipped to the driv e cage) and are used for the installation. Y ou may hav ...
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28 Repl acing a nd Addi ng Syst em Comp onent s 5 Remove the metal EMI shield from the front o f the drive bay , if installed, by unscrewing the retaining screw on the right side of the shield and swinging it out to disenga ge it from the chassis. 6 Snap the rails o nto the drive, making sure the front rail extensions are towards the front of the d ...
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Rep lacin g or addi ng driv es 29 7 Set the drive jumpers to the appropriate settings (r efer to your drive documentation for jumper settings). 8 Align the rails with the open bay , then slide the drive into the chassis until the l ocking tabs sna p into plac e. 9 Connect the power and data cabl es to the back of th e drive. 10 Close the case by fo ...
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30 Repl acing a nd Addi ng Syst em Comp onent s Adding a 5.25-inc h device Y ou can install add itional 5.25-inch devices such as a C D-R W drive or a t ape backup in the two other , externally accessible, 5.25-inch drive bays. An extra set of rails is included with your system (cl ipped to the drive cage) and is used for the installatio n. Y ou m ...
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Rep lacin g or addi ng driv es 31 5 Remove the metal EMI shield from the front o f the drive bay , if installed, by placing a finger in the hole on the left side of the shield and pulling out to disengage it from the c hassis. 6 Snap the rails o nto the drive, making sure the front rail extensions are to the front of the d evice. Caution Y our syst ...
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32 Repl acing a nd Addi ng Syst em Comp onent s 7 Set the drive jumpers to the appropriate settings (r efer to your drive documentation for jumper settings). 8 Align the rails with the bay , then slide the drive into the chassi s until the locking tabs snap i nto place. 9 Connect the power and data cables, making sure the cables match their origina ...
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Rep lacin g or addi ng driv es 33 Har d drive Replacing the h ard dri ve T o replace the hard drive: 1 T urn off the system an d disconnect the pow er cord, modem cord (if installed), and all external peripheral devices. 2 Remove the left side cov er panel. (See “Remov ing the side cover” on page 18 and “Prev enting static electricity disch a ...
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34 Repl acing a nd Addi ng Syst em Comp onent s 7 Place the old drive in an antistatic bag or container , then plac e the new hard drive on a static-free surface with the top up and the connectors facing you. 8 Install two small, p lastic drive mount ing rails (L rail on the left and R rail on the right) to the new hard drive. Make sure the fro nt ...
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Rep lacin g or addi ng driv es 35 If you purc hase an additional hard drive from Gateway , you will receive drive rails that you use to install the new drive in the drive cage. Additi onal drive rail kits ar e also avai lable. T o install an additional hard drive: 1 T urn off the system an d disconnect the pow er cord, modem cord (if installed), an ...
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36 Repl acing a nd Addi ng Syst em Comp onent s 6 Align the rails with an open bay in the bottom drive ca ge, and slide the drive into the c hassis until the l ocking tabs sna p into place. 7 Connect the data and power cables to the drive. (See drive documentation for p rope r c able orie nta tion. ) 8 Close the case by following the i nstructions ...
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Repl acing or ad ding m emory 37 Replacing or adding memor y The Synch ronous Dynamic Random Acce ss Memory (SD RAM) Dual Inline Memory Modules (DIMMs) supported by yo ur system board c onform to the following standards: ■ 64 MB, 128 MB, 256 MB, and 512 MB DIMMs. ■ PC133-complia nt, registered, parity , ECC SDRAM. Memory is installed in four ba ...
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38 Repl acing a nd Addi ng Syst em Comp onent s 4 Insert the new DIMM into t he socket and a lign the two notches in t he DIMM with the two notches in th e DIMM socket. 5 Gently press the DIMM into the socket until it is firmly seated. Inserting the DIMM automatically locks the socket latches on each end of th e DIMM. 6 Close the case by following ...
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Repl acing or ad ding m emory 39 4 If you ar e adding a DIM M, pull ope n the socket latc hes on each side of the DIMM socket. 5 Insert the new DIMM into the sock et and align the two notc hes in the DIMM with the two notches in th e DIMM socket. 6 Gently press the DIMM into the socket until it’ s firmly seated. Inserting the DIMM automatically l ...
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40 Repl acing a nd Addi ng Syst em Comp onent s Replacing or adding a pr ocessor The system is compatible with th e Pentium ® III (FC-PGA Socket 370) 667 MHz and faster processors with 133 MHz front-side bus (FSB). As many as two processors may be installed in the system (they must have the same processor and FSB speed ). Processor and FSB sp eed ...
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Repl acing o r addin g a proces sor 41 4 Unhook the metal clip from the tab on th e processor socket by pressing down on the clip and then pulling out on the clip. 5 Unhook the ot her end of the metal clip. 6 Lift the hea tsink straight u p and off the processor . 1. 2. 3. Metal c lip Ta b s 05032.book Page 41 Monday, J uly 10, 2000 11:43 AM ...
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42 Repl acing a nd Addi ng Syst em Comp onent s T o remove th e processor: 1 Open the locking lever on th e processor socket by moving the lever slightly out t o the side and then liftin g it up 90 degrees. 2 Lift the old proces sor straight up and out of the socket. T o install the new processor: 1 Hold the new proce ssor over the emp ty processor ...
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Repl acing o r addin g a proces sor 43 T o replace the heatsink: 1 Hook the metal clip on the heatsink to the ta bs on the processor socket. Make sure the heatsink is level wit h the processor and the metal clips are securely at tached. 2 Connect t he heat sink fan cable to th e fan c onnector on th e system board. 3 Close the case. (See “ Closin ...
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44 Repl acing a nd Addi ng Syst em Comp onent s T o add an additional processor: 1 T urn off the system an d disconnect the pow er cord, modem cord (if installed), and all external peripheral devices. 2 Remove the left side cov er panel. (See “Remov ing the side cover” on page 18 and “Preventing static electricity discharge” on page 15 .) 3 ...
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Adding an e xpans ion car d 45 Adding an expansion ca r d This server has seven PCI expansion sl ots on the system board that m ay be used for a variety of expansion ca rds. These cards may include a SCSI controller card, a modem, a high-end sound c ard, or an additional IDE controller card. T o add an expansion card: 1 Set any jumper s and switche ...
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46 Repl acing a nd Addi ng Syst em Comp onent s 5 Insert the bottom edge of the expansion card (the keyed edge with the contacts) in to the slot on the system board and push in firmly to seat the card. 6 After seating the card firmly , use the screw you rem oved to secure the card to the rear of the chassis. 7 Connect cables to the c ard, if requir ...
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Repl acing t he batt ery 47 Replacing the batter y The battery provides power for the system real-time clock and CMOS memory , which holds the system config uration information. If your battery is failing you may notice your system clock slo wing down and giving you the incorrect tim e. If so, open the BIOS Setup u tility and write down all the val ...
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48 Repl acing a nd Addi ng Syst em Comp onent s 4 Remove the left side cov er panel. (See “Rem oving the side cover” on page 18 and “Preventing static electricity discharge” on page 15.) 5 Locate the ba ttery on the system board (see “System boar d” on page 6). The battery is cir c ular and ha s the positive pole mark (+) on the top. 6 ...
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Gateway 6400 - page 58
Repl acing t he batt ery 49 ■ T urn off the computer , remo ve the cove r , and make sure that all cables inside the case are attached securely . Also, make sure that the colored cable edg es are aligne d correctl y and that the connector s do not m iss any pins. Discon nect and reconnect th e cables. Cl ose the ca se as desc ribed on page 20, re ...
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50 Repl acing a nd Addi ng Syst em Comp onent s Replacing the system boar d The system board is mounted on stand- off retention hooks on the right side of the chassis. The board is secured by six screws, one on the back-right of the chassis (outside), and five in side the chassis. T o remove the system board: 1 T urn off the system an d disconnect ...
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Replac ing the sy stem board 51 7 Loosen the retaining sc rew at the right rear of the chassis. 8 Slide the system board toward the front of the chassis slightly , to disengage it from the stand-off retention hoo ks, then remove it carefully . 9 Remove the system board mounting bracket by removing the two screws securing it to the system board (ref ...
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Gateway 6400 - page 61
52 Repl acing a nd Addi ng Syst em Comp onent s T o install the system board: 1 Install the system board mounting bracket on the rear edge of the system board by fastening the mounting bracket to the system bo ard with two screws. Mountin g brac ket 05032.book Page 52 Monday, J uly 10, 2000 11:43 AM ...
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Replac ing the sy stem board 53 2 Holding the system board by the top and bottom edges, place it in the case by aligning the mounting holes on the board with the standoffs (thread ed) and standoff retention hooks on the right side of the ca se. Carefully align th e I/O panel on the rear of the board with the I/O pla te on the case. 3 Holding the sy ...
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54 Repl acing a nd Addi ng Syst em Comp onent s 5 Reinstall th e expansion cards. 6 Close the case by following the i nstructions on page 20. 7 Reconnec t peripherals, the modem cord, and the power cord , then turn on t he s ystem . 05032.book Page 54 Monday, J uly 10, 2000 11:43 AM ...
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Gateway 6400 - page 64
Replac ing the power su pply 55 Replacing the powe r suppl y T o remove the power supply: 1 T urn off the system an d disconnect the pow er cord, modem cord (if installed), and all external peripheral devices. 2 Remove the left side cov er panel. (See “Remov ing the side cover” on page 18 and “Prev enting static electricity disch arge” on p ...
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56 Repl acing a nd Addi ng Syst em Comp onent s 7 Remove the two supporting screws securing the power supply to the top of the chassis. 8 While supporting the powe r supply with one hand, remove the two screws securing the power supply to the rear of the chassis, then carefully lift the power supply out of the c hassis. T o install the new power su ...
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Replac ing the power su pply 57 5 Replace the two supporting sc rews securing the p ower supply to the top of the chassis, then tighten all screws. 6 Reconnect the power connectors to the sy stem board and to all internal devices. 7 Place the case upright, then clo se the case by follo wing the instructions on page 20. 8 Reconnec t peripherals, the ...
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58 Repl acing a nd Addi ng Syst em Comp onent s Replacing the system fans The front system fan is mounted on the front of the bottom drive cage. The rear system fan is mounted on a fan mounting brac ket attached to the rear of the system. T o remove the front system fan: 1 T urn off the system an d disconnect the pow er cord, modem cord (if install ...
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Gateway 6400 - page 68
Repl acing the sy stem fa ns 59 7 Remove the plastic card guide attached to the bottom drive cage by depressing the locking ta bs (from the rear of the guide) and pivoting the top of the guide toward the back of the system. (Y ou may have to remove one or more ex pansion cards from the syst em board.) Ta b 05032.book Page 59 Monday, J uly 10, 2000 ...
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60 Repl acing a nd Addi ng Syst em Comp onent s 8 Remove the two screws securing the bo ttom drive cage to the front of the chassis and the two screws securing it to the right side of the chassis. 9 Slide the bottom d rive cage to ward the left side o f the chassis, th en toward the back, disengaging it fr om the middle drive cag e and the chassis. ...
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Repl acing the sy stem fa ns 61 T o install the new front system fan: 1 Place the new f ront system fan into the recess i n the front of th e bottom drive cage. Orient the fan with the label toward the inside of the chassis (toward the system board) and the fan p ower cable to the right of the drive cage. 2 Secure the fan t o the drive ca ge with t ...
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62 Repl acing a nd Addi ng Syst em Comp onent s T o remove the rear system fan ass embly: 1 T urn off the system an d disconnect the pow er cord, modem cord (if installed), and all external peripheral devices. 2 Remove the left side cov er panel. (See “Remov ing the side cover” on page 18 and “Preventing static electricity discharge” on pag ...
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Repl acing the sy stem fa ns 63 T o install the new rear system fan ass embly: 1 Place the fan bra cket unit into the c hassis by engagin g the four retaining tabs with th e holes in the ba ck of th e chassis and slid ing the unit t o the right until the t wo locking pins click in to place. 2 Plug the fan power cable into the a ppropriate connector ...
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64 Repl acing a nd Addi ng Syst em Comp onent s Replacing the contr ol/LED boar d T o remove the control/LED board: 1 T urn off the system an d disconnect the pow er cord, modem cord (if installed), and all external peripheral devices. 2 Remove the left side cov er panel. (See “Remov ing the side cover” on page 18 and “Preventing static elect ...
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Repl acing t he cont rol/LE D board 65 5 After noting the positi on of the cable, disconnect the front pa nel cable from the front panel connector on the system board (see “System board” on page 6). 6 Remove the single screw securing the control/LED board to the chassis, then disengage the alignm ent tabs from the chassis. 7 Remove the bo ttom ...
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66 Repl acing a nd Addi ng Syst em Comp onent s 05032.book Page 66 Monday, J uly 10, 2000 11:43 AM ...
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About the BIOS Setup utility 67 5 Using the BIOS Setup Utility About the BIOS Setup utility The computer’ s BIOS has a built-in setup util ity that lets you configure several basic system characteristics. The settings ar e stored in battery-backed RAM and are retained even when the power is off. Open the BIOS Setup utility by restarting the compu ...
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68 Using the BIOS Setup Utility As you select items on the Main menu or in submenus, you see specific information related to the current selection in the Item Specific Help box. The command bar shows t he keystrokes necessary to access help, navigate through the menus, and perform other funct ions. ■ F1 opens the Help screen, providing general he ...
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Updating th e BIOS 69 Updating the BIOS If you need a new version of the BIOS, you can download the BIOS update from technical support area on the Gateway W eb site (www .gatewayatwork .com) and in stall the new version from a diskette. T o update the BIOS you need to perform the follo wing tasks in sequ ence: ■ Create a bootable diskette ■ Not ...
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70 Using the BIOS Setup Utility Setting the configuration s witc hes The system board has a configuration switc h block related to the BIOS. Y ou can use specific switches to reset the CMOS settings to the BIOS defaults, or to erase a mispla ced or forgotten passwo rd. For the location of the configuration swit ch block, see “System board” on p ...
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Setti ng the configu ration s witche s 71 Once the s witch is set to the ON position, the system passwords will be cleared when the system goes through the POST routi ne. When this occurs, the following error message will appear: CMOS ch ecksum bad Press F1 to run Setup Press F2 to load default v alues and continue After selecting the appropr iate ...
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72 Using the BIOS Setup Utility 05032.book Page 72 Monday, J uly 10, 2000 11:43 AM ...
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Gateway 6400 - page 82
Protecting a gainst po wer s ource probl ems 73 6 Mana ging Y our System Pr otecting against pow er sour ce pr oblems Surge suppressors, line conditioners, and uninterrupt ible power supplies can help protect your system against power sour ce problems. Surge s uppress or s During a power surge, th e voltage level of electricity co ming into your sy ...
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Gateway 6400 - page 83
74 Managi ng Your Syste m ■ Chec k th e ene rgy abs orp tion ( dissipatio n) rating. The higher the energy absorption rating, the bett er the protection for your system. ■ Check for line-c onditioner capabilities. A line condi tioner smooths out some of the normal line noise (small voltage fluctua tions) of an electrical supply . Line condi tio ...
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Gateway 6400 - page 84
Maint aining and ma nagin g your hard drive 75 Maintaining and mana ging y our har d drive Regular mai ntenance c an keep you r hard driv e operating e fficiently a nd good file mana geme nt can keep yo ur sy ste m free of unwa nte d files whil e mak ing important files secure and easier to find. Har d driv e maintenance utility If you are using th ...
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Gateway 6400 - page 85
76 Managi ng Your Syste m Hard drive m ana g ement pra ctices By deleting unneeded files from your hard drive and managing the space that is automatically allocated for saving certai n files, you can help maintain the performance of the hard drive. W e suggest that you first check your hard drive for available space, then ba ck up important files p ...
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Gateway 6400 - page 86
Maint aining and ma nagin g your hard drive 77 Deleting Windo ws temporary files During no rmal operatio n, W indows constantly creates ne w temporary (.t mp) files. Y ou can sa fely delete all but the most recent .tmp files. T o delete .tmp f iles: 1 Open Wi ndows Explorer , then select To o l s , Find , then Files and Fo lders . 2 In the Named te ...
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Gateway 6400 - page 87
78 Managi ng Your Syste m T o decrease the size of the Rec ycle Bin: 1 Right-click the Re cycle Bin, then select Properties . 2 At the Global tab, select e ither Configure drives indepen dentl y or Use one setting for all drives. 3 If you are configu ring drives independently , click the tab for the drive you want to configure. 4 Move the slider to ...
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Gateway 6400 - page 88
Syst em admin istr ation a nd cont rol 79 System administration and contr ol Y our server is equipped with server- management tools to enable administration and control of W indow s NT or W indows 2 000 environments. These tools are ManageX Eve nt Manager and the Gateway™ server manageme nt software. Mana geX Event Manager ManageX lets the system ...
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Gateway 6400 - page 89
80 Managi ng Your Syste m Mec hanical loc ks and monitori ng The system includes a chassis intrusion switch. Wh en the access cover is opened, the switch transmits an alarm signal to th e system board, where server management software processes the signa l. Software locks through the BIOS Setup utility The Security tab in the BIOS (see “About the ...
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Gateway 6400 - page 90
Syst em admin istr ation a nd cont rol 81 POST routine. T o change the supervisor password, selec t Change Supervisor P asswo r d from the Secu rity menu, then enter and confirm the new password. T o cancel the supervisor password, select Change Supervisor P ass word from the Security menu, enter the current supervisor password, then, when asked to ...
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Gateway 6400 - page 91
82 Managi ng Your Syste m Control a cces s to the BIOS Setup util ity (s et sup er visor pass word) T o co ntrol acc ess to th e syst em conf igura tion, se t a su per vis or password and en able it thro ugh BIO S Setup utility . This pass word allows th e supervisor to mak e chan ges to th e BIOS Set up utility . The user ma y a lso be allow ed to ...
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Gateway 6400 - page 92
Syste m reco very 83 System reco ver y W e recommend that y ou take advanced precautions in case yo ur hard drive is damaged or your BIOS or system fi les get corrupted. This will make it easier to restart your system and recover damaged files. Creating a star tup diskette If your computer hard drive is d amaged, you may not be able to start the co ...
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Gateway 6400 - page 93
84 Managi ng Your Syste m 05032.book Page 84 Monday, J uly 10, 2000 11:43 AM ...
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Gateway 6400 - page 94
Cleanin g the mous e 85 7 Cleaning Y our System Cleaning the mouse If the mouse pointer on the screen mov es erratically when you move the mouse, the inside of the mouse may be dirty . T o clean the mouse: 1 T urn off the computer , then disconnect the mouse cable from the mouse port . 2 T urn your mouse upside down and remove the ro ller ball cove ...
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Gateway 6400 - page 95
86 Cleaning Your Sys tem Cleaning the keyboar d Y ou should clean the keyboard occasionally to free it of dust and lint particles trapped under the keys. The easiest way to do this is to blow trapped dirt from under the keys using an aerosol can of a ir with a narrow , straw -like extension. If you spill li quid on the keyboard, turn off the comput ...
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Gateway 6400 - page 96
Introductio n 87 8 T r oub leshooting Intr oduction If your system does not oper ate correctly , re-rea d the instructions for the procedures you have performed. If an error occurs within a program, consult the documentation supplied with t he software. This section identifies solutions to some possible problems. 05032.book Page 87 Monday, J uly 10 ...
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Gateway 6400 - page 97
88 Troubles hootin g T r oub leshooting c hecklist Before turning on the system, make sure that: ■ The power co rd is connected to the AC power-in connector an d an AC outlet. ■ The AC outlet is s upplying power . ■ If a power strip is used, it is turned on, and the cir cuit breaker is set. ■ The voltage selection switch on the system power ...
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Gateway 6400 - page 98
CD drive p roblem s 89 CD drive pr oblems An audio CD produces no sound. Probable cause Solution The CD is loaded incorrectly Mak e sure the l abel is f acing u p , then try again. The spea k ers are not connec ted Mak e sure the speak er cab les are connected properly and s ecurel y . The speaker volu me is turned dow n Chec k the v olume con trol ...
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Gateway 6400 - page 99
90 Troubles hootin g The system does not recognize the CD drive. Proba ble cause Soluti on The CD is not i ntend ed for PC use Ma ke sure the CD i s PC compa tible. The CD is loaded incorrectly Make s ure the label is f acing up , then try again. The CD is scratche d or dir ty T r y cleaning the CD with a lint-fre e cloth. Make sure the CD is not s ...
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Gateway 6400 - page 100
Diskette d rive p roblems 91 Diskette drive pr oblems The system does not recognize the diskette dri ve. The diskette dri ve will not read, write, or f ormat. The diskette dri ve LED illuminates conti nuousl y . Probable ca use Solution Th e di ske tt e dr ive m ay be configure d incorrectly Rest ar t your com puter, then p ress F1 to op en the BIO ...
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Gateway 6400 - page 101
92 Troubles hootin g H a rd d r i v e p ro bl em s The system does not recognize the SCSI drive. The system does not recognize the IDE drive. Probabl e cause Solution T h eS C S Ic h a i ni sn o t properly terminated M a k es u r et h el a s td e v i c eo nt h eS C S Ic h a i n is properly terminated. The d rive is confi gure d with a confl ictin g ...
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Gateway 6400 - page 102
Memory and p roce ssor p roblem s 93 Memory and pr ocessor pr oblems The system detected memory error s during st ar t up. The system does not recognize a new or second pr ocessor . Proba ble cause Solution Memory was add ed or remo ved, and th e new confi gurat ion was not saved in BIOS Setup u tility Open t he BI OS Setu p util ity and save the n ...
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Gateway 6400 - page 103
94 Troubles hootin g Modem pr oblems The system does not recognize the modem. Probab le cause So lution The modem has not b een added as ne w hardware Add th e modem as new har dware. The mode m is not c onnected to a live pho ne jack Mak e sure th e line con necte d to the m odem is wo rking and pl ugged into the appropriate por t on th e modem (l ...
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Gateway 6400 - page 104
Periphera l/adap ter problem s 95 P eripheral/adapter pr oblems The system does not recognize a SCSI device. The system does not recognize an adapter car d. Proba ble caus e Soluti on T h ed e v i c en e e d s t ob e added as ne w hardw are I n the Cont rol P anel wi ndow ( Start | Settings | Contro l P anel ), doub le-click Add New Har dwa re . F ...
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Gateway 6400 - page 105
96 Troubles hootin g Printer pr o b lems The printer will not turn on. The printer is t urned on b ut will not pri nt. Probable ca use Solution The printer is not connecte d to the sys tem Mak e sure the data cab le is prope rly connec ted between the printer and the system. Chec k the connector a nd cable f or bent or brok en pins . The printer is ...
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Gateway 6400 - page 106
Printer probl ems 97 The printer pri nts garb led te xt. Probable cause Solution The wro ng dr iver is being used f or the sel ected print er In the P rinters win dow ( Sta rt | Settings | Printers ), s elect the p rinter . F rom the Fi le men u, select Pr operties . Make s ure the printer is using th e correct p rinter driv er . If not, inst all t ...
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Gateway 6400 - page 107
98 Troubles hootin g System pr oblems The system will not star t up. The system is non-responsi ve. Probab le cause Solut ion The system is not c onnected to an A C outlet Make sure t he power cable(s ) are con nected correctl y to an operating AC p ow er source. The v oltage selec tion s witch is not se t correc tly M a k es u r et h ev o l t a g ...
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Gateway 6400 - page 108
System p roblem s 99 The keyboar d does not work. The mouse does not work. Proba ble cause Solut ion K eyboar d is locked out w hen pass word is set Enter the pa ss word. A key was depr essed w hile the system wa s star ting up Clear the s tic king k ey , then turn off the system , wa it f or a f e w secon ds, t hen tu rn the system back on. The ke ...
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Gateway 6400 - page 109
100 Troub leshooti ng Video pr oblems The system i s runni ng but the screen is b lank. The image on the screen is dim or dif ficult to re ad. Probable c ause Solution The monitor is not turned on Mak e sure the m onito r is plugged in a nd tu rned on. If th e monitor is turned on, the green p ow er LED should i llumina te. The moni tor ’ sd a t ...
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Gateway 6400 - page 110
Video probl ems 101 The color monitor displ a ys everyt hing in blac k and white. The displa yed c haracters are garb led. The video is distorted. Probabl e cause Soluti on The system w as turned on bef ore the m onit or Make sure th e monitor i s tur ned on, t hen resta r t the system. The displa y type is set incorrec tly In th e Control P anel w ...
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Gateway 6400 - page 111
102 Troub leshooti ng The monito r is too c lose t o a source of e lectrical interf erence Move the monito r aw a y from so urces o f electrical inte rf erenc e, suc h as tele visi ons , uns hield ed spe akers, mic rowa ve ovens, fluoresc ent li ghts, a nd metal be ams or shelv es. The m oni tor nee ds to be degauss ed T urn off the computer an d m ...
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Gateway 6400 - page 112
Error messa ges 103 Err or messages This section lists common error messages that you may see. These messages often indicate procedural errors such as an incorrec t keystroke or a write-protected diskette. Some messages, however , may indicate a problem that requires you to consult the troubleshooting section of this ma nual. Error m essage Solut i ...
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Gateway 6400 - page 113
104 Troub leshooti ng Disk ette drive reset f ailed Open th e BIOS Set up utility , then make sure the drive settings are correct. Chec k the disk ette driv e cable s. Make sure Pin 1 on the cable aligns with Pin 1 on the connec tor . Diske tte rea d f ailed - press F 1 to re tr y boo t Make sure the boo t dis k contai ns th e Comma nd.com f ile . ...
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Gateway 6400 - page 114
Error messa ges 105 In v alid p ass word Enter y our pass word again, making sure to enter it c orrectl y . Note tha t some pas s words a r ec a s es e n s i t i v e . If you do not know t he password, you may need to r einstal l the sof tware you are tr yin g to access. Startup p ass words are stored in BIO S. If this pass word has been set and is ...
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Gateway 6400 - page 115
106 Troub leshooti ng Print queue is full W ait until the curre nt print job has co mplete d bef ore sending an other print jo b . If yo u receive th is error oft en, y ou need t o add memor y to the p rint er . Printer is out o f paper Add pape r to the printer . Mak e su re the printer i s online . Requi red param eter mis sing Mak e sure y ou en ...
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Gateway 6400 - page 116
Important s afety informa tion 107 A Saf e ty and Regulator y Inf ormation Impor tant safety inf ormation Y our Gateway system is designed and tested to meet the latest standard s for safety of information technology equipment. However , to ensure safe use of this product it is important that the safety instructio ns marked on the produc t and in t ...
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Gateway 6400 - page 117
108 Safety and Reg ulatory Info rmatio n S e t t i n gu py o u rs y s t e m ■ Read and foll ow all ins tructions marked on the product and in the d ocumentatio n before you operate your system. Retain all safety and operating instructions for future use. ■ Do not use this pr oduct near wat er or a heat sour ce such as a radi ator . ■ Make sur ...
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Gateway 6400 - page 118
Important s afety informa tion 109 Replaceme nt par ts and acces sories Use only replacement parts an d accessories recommended by Gateway . Important Do no t use Gate wa y produ cts in area s class ified as hazardous lo cation s. Suc h areas inclu de patient care areas of medical and den tal f aciliti es, oxy gen laden envi ronments, or i ndustria ...
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Gateway 6400 - page 119
110 Safety and Reg ulatory Info rmatio n W arnings WARNING: English (US) AVERTISSEMENT : Français WARNU NG: Deutsch A VVERTENZA: Italiano ADVERTEN CIAS: Español The power supply in t his product contains no user-serviceable par ts. There m ay be mo re than one supply in this product. Refer ser vicing only to qu alified personnel. Le bloc d'a ...
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Gateway 6400 - page 120
Warn ings 111 After you ha ve completed the six SAFET Y steps above, you can remove the system covers. T o do this: 1 Unlock and remove the padlock from the back of the syste m if a padlock has been installe d. 2 Rem ov e and sa ve all screws f rom the covers . 3 Remove the covers . Une fois TOUTES les é tapes pr é c é dentes accomplies, vous po ...
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Gateway 6400 - page 121
112 Safety and Reg ulatory Info rmatio n The system is designed to operate in a typical of fice environment. Choose a site that is: ■ Clean and free of airborne par ticles (other than normal room dust ). ■ Well v entilated and awa y from sources of heat includ ing direc t sunlight . ■ Aw ay from sources of vibrat ion or physi cal shock. ■ I ...
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Gateway 6400 - page 122
Regul atory complian ce statem ents 113 Regulatory compliance statements Amer ica n user s FCC Part 15 This device has been tested and fo und to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protecti on against h armful inte rference in a resident ial insta ...
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Gateway 6400 - page 123
114 Safety and Reg ulatory Info rmatio n Declaration of C onf ormity Responsible P arty Gateway Companies, Inc. 610 Gateway Dr ive, North Sioux City , S D 57049 (605) 232-2 000Fax: (605) 232-2023 Product: Gat eway 6400 For unique identification of the product configuration, please submit the 10-digit serial number found on the p roduct to the resp ...
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Gateway 6400 - page 124
Regul atory complian ce statem ents 115 The United States T elephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other electronic device to send any message via a telep hone fax machine unless such messag e clearly con tains in a mar gin at the top or bottom of e ach transmitte d page or on the first page o ...
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Gateway 6400 - page 125
116 Safety and Reg ulatory Info rmatio n Eur opean user s European direct ives This Informat ion T echnology Equip ment has been tested and found to comply with the fol lowing European dir ectives: ■ EMC Directive 89/3 36/EEC - EN 55022:1 995 Class A - IEC 61000-2: 1991 - IEC 801-3:19 84 - IEC 801-4:19 88 ■ Low V oltage Directive (Safety) 73/23 ...
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Gateway 6400 - page 126
Regul atory complian ce statem ents 117 Europe an telecomm unication information ( f or pr oducts fitte d with EU a ppro ved modems) Marking by the symbol indicates compliance of thi s equipment to the T elecom T erm ina l Eq uipme nt a nd S atell ite E arth Sta tion s Dir ectiv e 98 /13 /EEC . Such mar king is indic ativ e that this equipment meet ...
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Gateway 6400 - page 127
118 Safety and Reg ulatory Info rmatio n A ustralia and New Zealand use r s EMI s tate ment This device has been tested and fo und to comply with the limits for a Class A digital device, pursuant to the Australian/New Zealand standard A S/NZS 3548 set out by the Australian Communicat ions Authority and Radi o Spectrum Managem ent Agency . New Zeala ...
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Gateway 6400 - page 128
Las er safe ty sta temen t 119 Laser saf ety statement All Gateway systems equi pped with CD-ROM and DVD-ROM drives comply with t he appropriate safety standards, including IEC 825. The laser devices in these components are classified a “C lass 1 Laser Product” under a US Depart ment of Health and Human Services (DHHS) Radiatio n Performance St ...
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Gateway 6400 - page 129
120 Safety and Reg ulatory Info rmatio n Reference Grounding compo nent 1 Electric service eq uipme nt 2 P ower S ervice groundin g elec trode s ystem (N EC Art 250, P ar t H) 3G r o u n d c l a m p s 4 Grounding conductor s (NEC Section 810-2 1) 5 A nten na disch arge uni t (NEC Sect ion 810 -20) 6G r o u n d c l a m p 7 Ante nna lea d in wire 1 3 ...
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Gateway 6400 - page 130
Notices 121 Notices Copyright © 200 0 Gateway , Inc. All Right s Reser ved 4545 T own Centr e Cour t San Die go , CA 92121 USA All rights reser ved This publication is protected b y copyright and all rights are reser ved. No part of it may be reproduced or transmitted by an y means or in any f orm, without pr ior consent in writing from Gatewa y . ...
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Gateway 6400 - page 131
122 Safety and Reg ulatory Info rmatio n 05032.book Page 122 Monday, J uly 10, 2000 11:43 AM ...
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Gateway 6400 - page 132
Specific ation s 123 B Ref erence Data Specifications System sp ecifications The following specifications are for the standard configuration. Y our system may contain optional equipmen t. All specifications are subject to change. Mid T ower case size 8.2 5 in. (20.955 cm) x 18.625 in . (47.30 75 cm) x 19.125 in. (48.5775 cm) (W x D x H). Proc essor ...
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Gateway 6400 - page 133
124 Reference Data En vir onmental spec ificatio ns The following specifications identify max imum environmental conditions. At no time should the server run unde r conditions which violate these specifications. Netw ork I nterface In tegrat ed Inte l 82559 P CI ether n et cont roll er . Video Integr ated A TI Rage-XL PCI-b ased V GA controll er wi ...
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Gateway 6400 - page 134
System I/O add resses 125 System I/O addresses The following table shows the location i n I/O space of all directly I/O-acces sible registe rs. Addre ss Reso urce 0000h - 00 0Fh DMA Cont roller 1 0010h - 00 1Fh DMA Cont roller 1 0020h - 00 21h Interrupt Controller 1 0022h - 00 23h 0024h - 00 25h Interrupt Controller 1 0026h - 00 27h 0028h - 00 29h ...
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Gateway 6400 - page 135
126 Reference Data 0060h, 00 64h K eyboard C ontroller 0061h NMI S tatus and Con trol R egist er 0063h NMI S tatus and Con trol R egist er 0065h NMI S tatus and Con trol R egist er 0067h NMI S tatus and Con trol R egist er 0070h NMI Mask (bit 7) an d R TC Add ress (bi ts 6::0) 0072h NMI Mask (bit 7) an d R TC Add ress (bi ts 6::0) 0074h NMI Mask (b ...
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Gateway 6400 - page 136
System I/O add resses 127 00B8h - 00B9 h In terr upt Control ler 2 00BC h - 00BDh I nter rupt C ontr olle r 2 00C0h - 00D Fh DMA Cont roller 2 00F0h Cle ar NPX error 00F8h - 0 0FFh x8 7 Numer ic Cop rocesso r 0102h Video Displa y Controlle r 0170h - 01 77h Secondary Fixe d Disk Contro ller (IDE) 01F0h - 01 F7h Primary Fix ed Disk Co ntrolle r (IDE) ...
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Gateway 6400 - page 137
128 Reference Data 03F8h - 03FFh Serial Po r t A (Primar y) 0400h - 043Fh DMA Controlle r 1, Ext ended Mode R egist ers 04D0h - 04D1h Interrupt Controllers 1 and 2 Control Register 0678h - 067Ah P arallel P or t (ECP) 0778h - 077Ah P arallel P or t (ECP) 07BCh - 07BEh P arallel P or t (ECP) 0CA0 - CA3h BMC Re gist ers 0CF8h PCI CONFIG_ADDRESS Regis ...
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Gateway 6400 - page 138
Memory m ap 129 Memory map Add ress Ra nge (he x) Am ount Funct ion 0 to 07FFFFh 640 KB DOS regio n, base system memor y 0A0000h to 0BFFFF h 128 KB Video or SMM memory 0C0000h and 0DFFF Fh 128 KB Expansion ca rd BIOS and bu ff er area 0E0000h to 0FFFFFh 128 KB Sys tem BIOS 0E0000h to 0EFFFF h 2 MB Extende d system BIOS FC000000h t o FFFF FFFFh 64 M ...
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Gateway 6400 - page 139
130 Reference Data Interrupts The following table sug gests a logical interrupt mappi ng of interrupt sour c es. It reflects a typical conf iguration, but you can change these interrupts. Use the information to determine how to program each interrup t. The actual interrupt map is defined using configuration registers in the I/O controller . I/O Red ...
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Gateway 6400 - page 140
Interrupt s 131 IRQ10 INT10 IRQ11 INT11 IRQ12 INT12 Mous e interrupt IRQ13 INT13 Co-processor interrupt IRQ14 INT14 Compati bility IDE interru pt from primary channel IDE de v ices 0 a nd 1 IRQ15 INT15 SMI_L System m anagem ent int errupt - ge nera l purpose indicato r sourced thro ugh the PID to the process ors Interrup t I/O APIC Leve l Descripti ...
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Gateway 6400 - page 141
132 Reference Data DMA usage The following table li sts the direct m emory access (DMA) c hannels that t he system typically uses and which on es are available for use by add-in dev ices. DMA Resour ce 0 Cascade 1 A vail ab le 2 Flopp y Controller 3 A vail ab le 4R e d i r e c t Cascade 5 A vail ab le 6 A vail ab le 7 A vail ab le 05032.book Page 1 ...
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Gateway 6400 - page 142
Index 133 Inde x Numerics 3.5-in ch device , installi ng addi tional 27 5.25-inch device, in stalling additional 30 A accessories, safety precautions 109 adapter cards, troubleshooting 95 adding drive 23 expa nsio n card s 45 memory 37 processor 44 addit ional info rmat ion, getti ng vii addresses, I/O 125 Advanced menu, BI OS Setup uti lity 68 ATX ...
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134 Index second ary IDE 7 secondary processor 6 control/ LED board 64 copyright notice 12 1 CPU 1 f an conn ector 6 CPU 1 socket 6 CPU 2 f an conn ector 7 CPU 2 socket 6 creating startup diskette 83 D deleting files 76 DIMMs, installing 37 , 38 diskette drive connecto r 7 replac ing the 3.5-inch 25 troubleshooting 91 diskette eject button 2 DMA us ...
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Gateway 6400 - page 144
Index 135 L LED CD ac tivity 2 HDD act ivity 3 NIC activity 3 power on 3 system fault 3 line conditioners 74 lock slot, Kensingt on 4 locks bezel door 2 chassi s 4 software, security 80 M Main menu, BIOS Setup utility 68 manageme nt, hard d rive 76 ManageX Event Manager 79 manual con ventions vi memory installing 37 map, syste m 129 troubleshooting ...
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Gateway 6400 - page 145
136 Index prob lems 73 PS/2 keyboard port 7 PS/2 mouse port 7 R rear chassis fan connector 6 rear panel 4 recovery, system 83 Rec ycl e Bin , em ptying 77 regulatory compliance American users 113 Australian users 118 Canadi an users 115 European users 116 Japanese users 117 New Zeala nd users 118 removing bezel 19 chassis cover 18 control/ LED boar ...
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Gateway 6400 - page 146
Index 137 surge suppressors 73 switch chassis intrusion 80 Cle ar CMO S 70 Clear Password 70 config uration 7 , 70 system fault LED reset 3 system access co ntrol 82 admini stration 79 cleani ng 85 control 79 error messages 103 I/O addresses 125 manageme nt 79 memory map 129 recovery 83 reset, Windows NT 14 security 79 shut down 13 specifications 1 ...
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Gateway 6400 - page 147
138 Index 05032.book Page 138 Monday, J uly 10, 2000 11:43 AM ...
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Gateway 6400 - page 148
6400 Ser ver S yst em Manual A MAN US 6400 SYS GDE R0 6/00 ...
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