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VideoV oiceDataW eb Connect. Any W ay Y ou W ant. Administrator’s Guide for the V500 System December 2004 Edition 3725-21743-003/B V500 V ersion 7.5 ...
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T rademark Information P olycom® and the P olycom logo design are register ed trademar ks of Polycom, Inc. V500™, Global Management System™, P eople+Content IP™, Pro-Motion™, and Siren™ are trademarks of Polycom, Inc. in the United States and various other countries. All other tr ademarks are the proper ty of their respective owners . P ...
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© Polycom, Inc. iii About this Guide The Administrator ’ s Guide for the V500™ System is for administrators of the V500 system who need to: ❑ Configure the sys tem for use in the network envir onment ❑ Customize the behavior and appearance of the system ❑ Obtain information about calls ❑ Gather network usage and performance data ❑ T ...
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Admini strator’ s Guide for the V 500 System iv www .polycom. com/videodocumentation ...
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© Polycom, Inc. v Contents Chapter 1 - Introducing the V500 System Key Features ............ .................... .................... ................... .................... ................. ...... ........... ............. 1 - 2 Industry-Leading Audio and Video Quality ........ ..... .............. .................... ................. ...... ...
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Administrator’ s Guide for the V500 Sy stem vi www .polycom. com/videodocumentation Checking System Status ........................ ................. .................... .................... ................... .... ............. 3 - 24 Keeping your Software Current ........................ .................... .................... ............. ...
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© Polycom, Inc. vii Adding My Information ............. .................... .................... .................... ................... ............. . ..... 5 - 7 Requesting Technical Support fr om the Global Management System Administrator ....... 5 - 8 Setting Up SNMP .......... .................... ................... .................... . ...
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Administrator’ s Guide for the V500 Sy stem viii www .polycom.com/videodocumentation ...
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© Polycom, Inc. 1 - 1 1 Introducing the V500 System Y our V500 video conferencing system is a state-of-the-art visual collaboration tool. W ith crisp, clean video and crys tal-clear sound, your V500 system provides the essential tools your home or small busi ness needs for video conferencing over broadband networks. When you use a V500 system for ...
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Admini strator’ s Guide for the V 500 System 1 - 2 www .polycom. com/videodocumentation K ey F eatures Industry -Leading A u dio and V ideo Quality ❑ Best-in-class video algorithms — The H.264 video algorithm pr ovides smooth, natural TV -like video. ❑ State-of-the-art aud io quality — The V500 system offers Polycom Siren™ 14, a 14 kHz ...
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Chapter 1 - Introducing the V500 System © Polycom, Inc. 1 - 3 ❑ Many ways to use the d irectory — Find information in the dir ectory using the method you find most convenient. ❑ Call Scheduler — Use the calend ar and call scheduling featur e to schedule video conferences. The system automatica lly calls the site you selected on the date an ...
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Admini strator’ s Guide for the V 500 System 1 - 4 www .polycom. com/videodocumentation ❑ Room monitoring — Monitor rooms in or out of a call using the W eb Director feature, accessible thr ough the V500 web interface. ❑ Call Detail Reports — Access the system’s call history from the V500 web interface. Y ou can download the da ta to a ...
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Chapter 1 - Introducing the V500 System © Polycom, Inc. 1 - 5 Optional S ystem Components T o extend what you do with your V500 system, the following additional options are available. ❑ Single BRI network interface — Connect to ISDN with your V500 system. ❑ Headphone — Listen privately by adding your own headphone using the 3.5 mm stereo m ...
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Admini strator’ s Guide for the V 500 System 1 - 6 www .polycom. com/videodocumentation ...
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© Polycom, Inc. 2 - 1 2 Setting Up Y our System Hardware This chapter describes de tailed system setup information. Y ou can also refer to the system setup document that was pr ovided with your system. For optional components, refer to the setup sheet that was shipped with the component. What’ s in this Chapter? Pag e P ositioning the System 2-2 ...
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Admini strator’ s Guide for the V 500 System 2 - 2 www .polycom. com/videodocumentation P ositioning the System The V500 system is designed for homes , home offices, and small- to medium-sized businesses. T o position the syst em: >> Place the V500 system on top of your TV monitor . For optimal audio and video performance, locate the monito ...
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Chapter 2 - Setting Up Y our System Hardware © Polycom, Inc. 2 - 3 S-video provides superior video quality , and is recommended. 2. Connect the system’s audio outputs to the monitor ’s audio inputs u sing the red and wh ite connectors on the monitor cable. After you have finished setting up the system, you will need to configur e the monitor ? ...
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Admini strator’ s Guide for the V 500 System 2 - 4 www .polycom. com/videodocumentation Connecting the BRI Netw or k Interf ace The V500 system is available with the optional BRI network interface , which allows you to make ISDN calls. Y ou may need an NT -1 device if your site does not use an internal telephone system (PBX). A PBX or an NT -1 de ...
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Chapter 2 - Setting Up Y our System Hardware © Polycom, Inc. 2 - 5 Installing Bat teries in the R emote Control The remote contr ol uses three AAA batteri es, which are includ ed with the system. T o install batt eries in the remot e contr ol: 1. Remove the battery cover from the back of the remote control. 2. Refer to the diagram inside the r emo ...
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Admini strator’ s Guide for the V 500 System 2 - 6 www .polycom. com/videodocumentation ...
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© Polycom, Inc. 3 - 1 3 Configuring Network Use The V500 system is factory confi gured to enable you to easily and qui ckly make video calls in most network situations. In many cases, you simply need to physically connect the system as describe d in Chapter 2, power it on, and follow the setup wiza rd. However , because networks vary from business ...
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Admini strator’ s Guide for the V 500 System 3 - 2 www .polycom. com/videodocumentation Using the S etup Wizard When you power on the system for the first time, a setup wizar d begins to run. The setup wizard automati cally detects your sy stem’s IP and ISDN connections, and it leads you thr ough the minimum steps you need to take to place a vi ...
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Chapter 3 - Configuring Network Use © Polycom, Inc. 3 - 3 Configuring Y our IP Connection T o configure your IP network connection, you need to: ❑ Configure LAN pr operties ❑ Set up your IP network connection ❑ Configure IP ne twork support Configur ing LAN Proper ties The first step in setting up your IP conne ction is to configure the LAN ...
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Admini strator’ s Guide for the V 500 System 3 - 4 www .polycom. com/videodocumentation 2. Configure these settings: Setting Description Connect to my LAN Check this to specify w hether the system is par t of the LAN. Allow IP Calls Check this to enab le the system to make and receive IP calls . Host Name Indicates the system’ s DNS name. If yo ...
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Chapter 3 - Configuring Network Use © Polycom, Inc. 3 - 5 Set ting Up Y our IP Netw or k Connection The following is a l ist of the common ways you can connect your V500 to an IP network so that you can make vid eo calls. Pick out the IP network connection type that most closely r esembles how you plan to make your call s, then read the section th ...
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Admini strator’ s Guide for the V 500 System 3 - 6 www .polycom. com/videodocumentation If, therefor e, you’re limiting your calls to other systems within your intranet, y ou don’t need to perform any additional ne twork configuration to us e your V500. Simply go on to the next section, Configuring IP Network Support on page 3-13 . Calling Th ...
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Chapter 3 - Configuring Network Use © Polycom, Inc. 3 - 7 ❑ A fir ewall acts as a s ecurity barrier between one network and another . Often that barrier is between a smaller network, like you might have at your home or business, and an exterior network, such as the Internet. The fir ewall prevents unsolicited external network traffic fr om acces ...
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Admini strator’ s Guide for the V 500 System 3 - 8 www .polycom. com/videodocumentation Refer to the Port Usage section in Appendix if you want advanced port configuration information. NetGear Routers The following procedur e applies to NetGear MR814v2 and RP614v2 routers . If you have a differ ent NetGear model, the settings may vary slightly . ...
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Chapter 3 - Configuring Network Use © Polycom, Inc. 3 - 9 Linksys Routers The following procedur e applies to the Linksys BEFSX41 router . If you have a diff erent Linksy s model, the settings may vary slightly . This pr ocedure assumes that your router is correctly configur ed an d connected to the Internet a nd that your network is operational. ...
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Admini strator’ s Guide for the V 500 System 3 - 10 www .polycom. com/videodocumentation D-Link Routers The following procedur e applies to the D-Link DI-604 router . If you have a diff erent D-Link model, the settings may vary slightly . This proced ure assumes that your router is correctly configur ed an d connected to the Internet a nd that yo ...
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Polycom Audio and Video - page 31
Chapter 3 - Configuring Network Use © Polycom, Inc. 3 - 11 Configur ing Firew all and NA T Proper ties Once you’ve set up your router , you must configure the V500 syste m so that it works with the firewall and NA T . Before making changes on the Firewall scr een, you should know whether or not your firewall device is H.323 compat ible. Fire wal ...
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Admini strator’ s Guide for the V 500 System 3 - 12 www .polycom. com/videodocumentation Calling Thr ough a Router , Using a DMZ A Demilitarized Zone (DMZ) is a way to configur e a network so that the device that is in the DMZ (such as the V500) is served by the router , but is outside the firewall. Depending on your router , config uring the V50 ...
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Polycom Audio and Video - page 33
Chapter 3 - Configuring Network Use © Polycom, Inc. 3 - 13 There ar e two types of DMZs: ❑ V irtual DMZ — W ith a virtual DMZ, all ports through the router are opened for the device in the DMZ (in this case, the V500). This has the affect of placing the V500 on the outside of the r outer ’s fir ewall. Keep in mind, however , that the V500 ma ...
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Admini strator’ s Guide for the V 500 System 3 - 14 www .polycom. com/videodocumentation T o configure H.323 set tings: 1. Go to System > Admin Sett ings > Network > IP > H.323 Set tings . 2. Configure these settings: 3. If you have a gatekeeper , select and configure these settings: Setting Description Enable IP H.323 Check this to a ...
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Polycom Audio and Video - page 35
Chapter 3 - Configuring Network Use © Polycom, Inc. 3 - 15 4. If you have a gateway , select and configure these settings: 5. Select and enter a prefi x or suffix for e ach bandwidth you want to allow for gateway calls. Outbound Call Route If your system uses a gatek eeper , you can specify whether outbound ISDN cal ls are routed thr ough an IP-to ...
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Admini strator’ s Guide for the V 500 System 3 - 16 www .polycom. com/videodocumentation Be sure to configure the gatew ay to use the same prefix es and suffixes y ou define fo r the system. Configur ing SIP Settings The Session Initiation Protoc ol (SIP) is a signaling protocol for Internet conferencing. If you are unfamiliar with SIP , Polycom ...
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Polycom Audio and Video - page 37
Chapter 3 - Configuring Network Use © Polycom, Inc. 3 - 17 Configur ing Quality of Service (QOS) If your network is configured to recognize and prioritize network traffic using QOS, you can configur e the V500 system to mark IP packets with the values recognized by your network. Keep in mind that enabling QOS on the V500 is not enough; all devices ...
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Admini strator’ s Guide for the V 500 System 3 - 18 www .polycom. com/videodocumentation Configuring Y our ISDN Connection If you have the ISDN option, you can conne ct your V500 through ISDN as well as through one of the IP network connectio ns d escribed earlier in this chapter . Pr epar ing Y our ISDN Netw or k Before you set up your connectio ...
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Polycom Audio and Video - page 39
Chapter 3 - Configuring Network Use © Polycom, Inc. 3 - 19 3. Select and con figure these settings: The ISDN BRI Numbers scr een also displays the country selected as the system’s locati on and the Country Code u sed for international ca lls to the system. T o specify the system’s location, go to System > Admin Settings > General Setting ...
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Polycom Audio and Video - page 40
Admini strator’ s Guide for the V 500 System 3 - 20 www .polycom. com/videodocumentation Configuring Call P references Call preferences help you manage the network bandwidth used for calls. For example, you can specify the default and optional call sett ings for outgoing calls, and limit the call speeds for incoming calls. If you have just set up ...
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Polycom Audio and Video - page 41
Chapter 3 - Configuring Network Use © Polycom, Inc. 3 - 21 4. Select to go to the Preferr ed Speeds screens and configure these settings: One wa y to deter mine what y our optimal call speeds should be is to select the lowest call speed for each direction: upload and download. T r y th e call at that speed and see how it looks. Y ou can then keep ...
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Polycom Audio and Video - page 42
Admini strator’ s Guide for the V 500 System 3 - 22 www .polycom. com/videodocumentation Configuring the Global Directory If you use the Polycom Global Manage ment System, you can configur e your system to use the Global Di rectory . The Global Director y pr ovides a list of other systems that are r egister ed with the Global Directory Server and ...
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Chapter 3 - Configuring Network Use © Polycom, Inc. 3 - 23 Set ting the Dialing Rules I f y o u r s y s t em i s c o n n ec t e d t o a pr i v at e n et w o r k a n d al s o to a p ub l i c n e t wo r k , y o u may need to specify the codes and prefix es necessary fo r dialing other systems. T o set the dial ing r ules: 1. Go to System > Admin ...
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Admini strator’ s Guide for the V 500 System 3 - 24 www .polycom. com/videodocumentation If you have trouble making video calls: ❑ Make sure the number you dialed is correct, then try the call again. For example, you may need to di al 9 for an outside line or include a long distance access code or country code. ❑ T o find out if the problem e ...
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Chapter 3 - Configuring Network Use © Polycom, Inc. 3 - 25 K eeping your S of tw are Cur rent If you have Internet access and a software key , you can use the web-based Softupdate application to upgrade the V500 software. If you do not have Internet access, your r eseller can supply you with the V500 softwar e update on CD-ROM. T o upgrade y our s ...
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Admini strator’ s Guide for the V 500 System 3 - 26 www .polycom. com/videodocumentation ...
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© Polycom, Inc. 4 - 1 4 Designing the User Experience Everybody who uses th e Polycom V500 system has dif ferent needs. That’s why your system has a customizable user interface. Y ou can design the video conferencing e xperience to meet your needs and the nee ds of any other users who use the system. Y ou can customize the behavior of the sys te ...
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Admini strator’ s Guide for the V 500 System 4 - 2 www .polycom. com/videodocumentation Managing User Access to S et tings and F eatures Y ou can manage access to various settings and feature s by using passwords and by configuring the system to show only th ose options you want othe r users to see. Set ting the A dmin P asswor d Set an administr ...
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Chapter 4 - Designing the User Experience © Polycom, Inc. 4 - 3 T o reset a f org ott en Admin P assword: 1. Get the system’s serial number from the system or from the System Information screen. 2. Go to System >Diagnostics > Reset System. 3. Enter the system’s serial number and select Delete S ystem Settings. 4. Select Reset System. Whe ...
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Admini strator’ s Guide for the V 500 System 4 - 4 www .polycom. com/videodocumentation Let ting Users Customi ze the W or kspace Y ou can allow other users of the V500 syst em to change common user pr eferences by providing access to the User Settin gs screen. T o allo w users t o customiz e the w or kspace: 1. Go to System > Admin Settings & ...
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Chapter 4 - Designing the User Experience © Polycom, Inc. 4 - 5 Limiting What Users Can Do With the S ystem Y ou can limit what you allow other users to do with the sy stem by configuring the following: ❑ Maximum Time in Call — If you want to specify the maximum time a call can last, go to System > Admin Setti ngs > General Sett ings > ...
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Admini strator’ s Guide for the V 500 System 4 - 6 www .polycom. com/videodocumentation Configur ing Camera Set tings The Camera scree n lets you specify camera settings. T o configure camera set tings: 1. Go to System > Admin Settings > Camera . 2. Configure these settings: Setting Description Backlight Compensation Specifies w hether to h ...
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Polycom Audio and Video - page 53
Chapter 4 - Designing the User Experience © Polycom, Inc. 4 - 7 Configur ing the TV Monit or The V500 system allows you to customiz e the display to suit your r oom and equipment configuration. T o configure the TV monit or: 1. Go to System > Admin Settings > Monitor . 2. Configure these settings: Setting Description Monitor Specifies th e m ...
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Admini strator’ s Guide for the V 500 System 4 - 8 www .polycom. com/videodocumentation F ar site Near site Call conn ects Near and far site are the same size and appear side by side. Near site presses PIP Size of f ar site window increases. Using in a Call Far site presents to near site Content, near site, and f ar site are display ed in Dual Mo ...
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Polycom Audio and Video - page 55
Chapter 4 - Designing the User Experience © Polycom, Inc. 4 - 9 A djusting the Monitor’ s Color Balance In most cases, the monitor you connect to your system pr ovides natural col or without any adjustment. Depending on your environment as well as the model of monitor , however , the video may exhibit one of these pr oblems: ❑ Picture is too d ...
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Admini strator’ s Guide for the V 500 System 4 - 10 www .polycom. com/videodocumentation ❑ Install People+Content IP on the comput er(s) that the presenter will use to show content. Y ou don’t need to change the computer resolutions an d you don’t need special cables or har dware, but the computer(s) must meet these r equirements: • Opera ...
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Polycom Audio and Video - page 57
Chapter 4 - Designing the User Experience © Polycom, Inc. 4 - 11 4. When prompted, download the file locally . 5. Follow the steps in the Setup W izar d to finish installing the applicat ion on the computer . Anyone using that computer c an then double-click on the People+Content IP icon to present content during video conferences using the V500 s ...
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Polycom Audio and Video - page 58
Admini strator’ s Guide for the V 500 System 4 - 12 www .polycom. com/videodocumentation Designing General System Behavior s Y ou can configure the following general system behaviors to accommodate the needs of your or ganization: ❑ Call Settings ❑ Remote Control Behavior ❑ Directory Se ttings ❑ Call Answering Mode ❑ AES Encryption ❑ ...
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Polycom Audio and Video - page 59
Chapter 4 - Designing the User Experience © Polycom, Inc. 4 - 13 Configur ing Remote Contr ol Behavior Y ou can customize the behavior of the remo te con trol to s up por t th e y our environment. T o configure remot e contr ol behavior: 1. Go to System > Admin Sett ings > General Settings > Sy stem Settings > Remote Control . 2. Confi ...
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Polycom Audio and Video - page 60
Admini strator’ s Guide for the V 500 System 4 - 14 www .polycom. com/videodocumentation Set ting the Call Answering Mode Y ou can choose to answer calls automati cally o r manually , or you can set the system to automatically r e fuse any incoming calls. T o set the call answer ing mode: 1. Go to System > Admin Settings > General Settings ...
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Polycom Audio and Video - page 61
Chapter 4 - Designing the User Experience © Polycom, Inc. 4 - 15 Set ting P asswor ds and Secur ity Options Y ou can enter or change the administrator and meeting passwords as well as specify whether to allow remote access to the system. T o set passwords and secur ity options: 1. Go to System > Admin Settings > General Settings > Securit ...
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Polycom Audio and Video - page 62
Admini strator’ s Guide for the V 500 System 4 - 16 www .polycom. com/videodocumentation Set ting Dat e, Time, and Location Y ou can update the system with regional settings, including the location-specifi c language and calling parameters. T o set the date, time, and location: 1. Go to System > Admin Setting s > General Settings > Locat ...
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Polycom Audio and Video - page 63
Chapter 4 - Designing the User Experience © Polycom, Inc. 4 - 17 Customizing the W orkspace Appearance Y ou can customize the V500 system workspace appe arance to suit your environment functionally and ae sthetically . For example, by customizing the home screen into kiosk mode, anyone who uses the system only has to select a site and press the Ca ...
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Polycom Audio and Video - page 64
Admini strator’ s Guide for the V 500 System 4 - 18 www .polycom. com/videodocumentation Designing the Home Scr een Customize the system functiona lity according to yo ur needs, skill le vel, and en vironment. Advanced Users Provide additional options for advanced video conferencing users: • Call Quality • User Settings, Diagnostics, and Syst ...
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Polycom Audio and Video - page 65
Chapter 4 - Designing the User Experience © Polycom, Inc. 4 - 19 T o design the home scr een: 1. Go to System > Admin Settings > Gener al Settings > Home Screen Settings . 2. Configure these settings: If you remo ve the System b utton, you can st ill access the System screen by na vigating to the home screen, pressing Help on the remote , ...
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Polycom Audio and Video - page 66
Admini strator’ s Guide for the V 500 System 4 - 20 www .polycom. com/videodocumentation 4. Select and configure these settings: A dding Sit es to the Home Scr een Creating Site buttons on the home scr een ma kes it easy for you to place calls to site s that you call on a regular basis. Sites can appear as individual butt ons or as part of a list ...
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Chapter 4 - Designing the User Experience © Polycom, Inc. 4 - 21 T o enter marquee text: 1. Go to System > Admin Settings > Gener al Settings > Home Screen Settings . 2. In Dialing Displ ay , select Display Marquee a nd enter the text. Y ou can also add marquee text through the V500 web interf ace. Using Scr een Sav er T ext Y ou can cust ...
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Polycom Audio and Video - page 68
Admini strator’ s Guide for the V 500 System 4 - 22 www .polycom. com/videodocumentation 2. Configure these settings: Y ou can allow users to change color scheme s by allowing user access to the User Settings scr een. Set ting Ring Tones and Alert T ones T o set r ing tones and aler t tones: 1. Go to System > Admin Settings > Audio . 2. Sel ...
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Polycom Audio and Video - page 69
Chapter 4 - Designing the User Experience © Polycom, Inc. 4 - 23 A udio Options f or Closed Captioners When you provide captions for a confer ence, the captioner may be present, or may use a telephone or w eb browser to listen to the confer ence audio. The captioner must r eceive audio from the confer ence in one of these ways: • Attending one o ...
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Polycom Audio and Video - page 70
Admini strator’ s Guide for the V 500 System 4 - 24 www .polycom. com/videodocumentation 5. In the Closed Caption scr een, type the ca ption text into the text field. T ext wraps to the next line after 59 characters. 6. Pr ess Enter to send the text to the sites in the conference. Pr oviding Captions V ia a T elnet Session Closed captioners can p ...
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Polycom Audio and Video - page 71
Chapter 4 - Designing the User Experience © Polycom, Inc. 4 - 25 Get ting Started with Calling The system is install ed and you’ve finished the network configuration and designed the behavi ors. Now it’s time for you to start placing calls. Y ou may want to spend time becoming famili ar with basic calling tasks. The following resour ces are av ...
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Admini strator’ s Guide for the V 500 System 4 - 26 www .polycom. com/videodocumentation ...
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Polycom Audio and Video - page 73
© Polycom, Inc. 5 - 1 5 Managing the System Remotely Y ou configure, manage, and monitor the sy stem fr om a remote computer using the V500 web interface (the system’s web in terface), the Polycom Global Management System, or SNMP . Y our choice of manageme nt tool depends on your network environment: ❑ V500 web interface requir es only a web ...
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Polycom Audio and Video - page 74
Admini strator’ s Guide for the V 500 System 5 - 2 www .polycom. com/videodocumentation Using the V50 0 W eb Interface Y ou can use the V500 web interface to perform most of the calling and configuration tasks you can perf orm on the local system. A ccessing the V50 0 W eb Int erf ace T o configure your br owser to use the V50 0 w eb inte rfa ce: ...
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Polycom Audio and Video - page 75
Chapter 5 - Managing the System Remotely © Polycom, Inc. 5 - 3 Room Monit or ing with the V50 0 W eb Int erf ace The W eb Director featur e within the V500 web interface allows administrators of the V500 system to monitor a call or the room where the system is installed. F or secur ity reasons , this feature can only be enabled on the local system ...
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Polycom Audio and Video - page 76
Admini strator’ s Guide for the V 500 System 5 - 4 www .polycom. com/videodocumentation Managing S ystem Pr ofiles with the V50 0 W eb Interf ace The customization options for V500 systems have been extended with the ability to store your system settings as separate pr ofiles. Profil es can be stored on your PC as a .csv file us ing the V500 web ...
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Polycom Audio and Video - page 77
Chapter 5 - Managing the System Remotely © Polycom, Inc. 5 - 5 Managing Dir ect or ies with the V500 W eb Interf ace The V500 web interface import/export dire cto ry feature allows you to efficien tly maintain consistency of V500 system directories. It is particularly useful if you ar e managing multiple systems that call the same locations. Y ou ...
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Polycom Audio and Video - page 78
Admini strator’ s Guide for the V 500 System 5 - 6 www .polycom. com/videodocumentation Configuring Global Services If you use the Polycom Global Manageme nt System, you can configur e, manage, and monitor the V500 system using the Gl obal Management System server . The Global Management System is a web-based client/server so ftwar e tool that al ...
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Polycom Audio and Video - page 79
Chapter 5 - Managing the System Remotely © Polycom, Inc. 5 - 7 T o requir e an acco unt number for calls: 1. Go to System > Admin Settings > Global Servi ces > Account Validation . 2. Specify whether to r equire an account number for placing calls and whether that number should be validated by the Global Manageme nt System server . A ddin ...
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Polycom Audio and Video - page 80
Admini strator’ s Guide for the V 500 System 5 - 8 www .polycom. com/videodocumentation Requesting T ec hnical Suppor t fr om the Global Management S yst em Ad mi ni s tra to r Y ou see the follo wing message: Tech Support will be alerted to phone you at the following number. Continue? Enter y our contact telephone number . The V500 system sends ...
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Polycom Audio and Video - page 81
Chapter 5 - Managing the System Remotely © Polycom, Inc. 5 - 9 S et ting Up SNMP The V500 system sends SNMP (Simple Network Management Pr otocol) reports to indicate a total of 31 conditions, including the following: • All alert conditions found on the V500 system’s alert page • Details of jitter , latency , and packet loss • Low battery p ...
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Polycom Audio and Video - page 82
Admini strator’ s Guide for the V 500 System 5 - 10 www .polycom. com/videodocumentation Configur ing for SNMP Manag ement T o configure the V500 syste m for SNMP manage ment: 1. Access the SNMP configuration scr een either in the V500 web interface or on the V500 system: • In the V500 web interface, go to System Setup > Admin Settings > ...
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Polycom Audio and Video - page 83
© Polycom, Inc. 6 - 1 6 System Usage and Statistics The V500 system pr ovides various scr eens that allow you to review information about calls made by the system and to r eview network usage and performance. What’ s in this Chapter? Pag e Call Summar y 6-2 Call Statistics 6-3 Call Status 6-4 Recent Calls 6-6 Call Detail Rep ort 6-6 ...
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Polycom Audio and Video - page 84
Admini strator’ s Guide for the V 500 System 6 - 2 www .polycom.com/videodocumentation Call Summary The Call Summary screen pr ovides detail s about the calls placed by the system, including: ❑ Duration of the last call ❑ T otal number of ca lls placed and received ❑ Number , total time, and percentage of IP calls ❑ Number , total time, a ...
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Chapter 6 - System Usage and Statistics © Polycom, Inc. 6 - 3 Call Statistics The two Call Statis tics scr eens provide information abou t the call in progr ess, including: T o vi ew the Call Statistics screen: >> Go to System > Diagnostics > Call Statistics and then s elect . Y ou can view Call Statistics and Call Summar y during a ca ...
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Polycom Audio and Video - page 86
Admini strator’ s Guide for the V 500 System 6 - 4 www .polycom.com/videodocumentation Call Status The Call Status s cr een provides call co nnection information. The spheres on the scr een provide detail s for each line. When you place a call , you’ll see the status change as the call connects. T o vi ew the Call Status scr een: >> Go to ...
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Polycom Audio and Video - page 87
Chapter 6 - System Usage and Statistics © Polycom, Inc. 6 - 5 R ecent Calls Recent Calls shows a list of up to 99 call s made by the system. It incl udes the following information: ❑ Site name or number ❑ Date ❑ Ti m e ❑ Call In or Out The Recent Calls list shows incoming and outgoing calls that connect, as well as outgoing calls that do n ...
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Polycom Audio and Video - page 88
Admini strator’ s Guide for the V 500 System 6 - 6 www .polycom.com/videodocumentation Call Detail R epor t The Call Detail Report (CDR) pr ovides the system’s cal l history . Y ou can vi ew the CDR from the V500 web interface, and you can download the data in CSV format for sorting and formatting. CSV stands for Comma Separated V alue. CSV fil ...
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Chapter 6 - System Usage and Statistics © Polycom, Inc. 6 - 7 Call Duration The length of the call. Account Number If Require Account Number to Dial is ena bled on the system, the value entered b y the user is display ed in this field. Remote System Name The f ar site’ s system name. Call Field Number 1 The number dialed from the first call fiel ...
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Admini strator’ s Guide for the V 500 System 6 - 8 www .polycom.com/videodocumentation Video Format (Rx) The video f ormat received from the far site, such as CIF or SIF . Disconnect Reason The descr iption of the Q.850 (ISDN) cause code showing ho w the call ended. Q.850 Cause Code The Q.850 cause code showing how the call ended. T otal H.320 Er ...
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Chapter 6 - System Usage and Statistics © Polycom, Inc. 6 - 9 Call Detail Repor t Arc hives Calls are added to the CDR until the file size reaches 50 KB, which is equivalent to about 150 calls. The system then automati cally archives the CDR and creates a new CDR file. If an ar chive is already pr esent, the new archive over writes it. Each CDR st ...
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Admini strator’ s Guide for the V 500 System 6 - 10 www .polycom.com/videodocumentation ...
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Polycom Audio and Video - page 93
© Polycom, Inc. 7 - 1 7 Diagnostics and General T roubleshooting This chapter cove rs the diagnostic screens of the V500 system. It is or ganized by category to help y ou troubleshoot any issue. Diagnostic tools are availabl e via the system itself and the V500 web interface. T o connect to the V500 web interface, enter your system’s IP addre ss ...
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Polycom Audio and Video - page 94
Admini strator’ s Guide for the V 500 System 7 - 2 www .polycom. com/videodocumentation S ending a Message If you are experiencing dif ficulties with connectivit y or audio, you may w ant to send a message to the V500 system. Only the near site can see the message; it is not broadcast to the far site in the call. T o send a message vi a the V500 ...
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Polycom Audio and Video - page 95
Chapter 7 - Diagnostics and General T roubleshooting © Polycom, Inc. 7 - 3 Diagnostic S creens Y ou can view net work statistics and perform diagnostic tests from the V500 system ’s Diagnostics screens. T o access the Diagnostics screens on the system: >> Go to System > Diagnostics. T o access the Diagnostics screens f rom the V500 web ...
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Polycom Audio and Video - page 96
Admini strator’ s Guide for the V 500 System 7 - 4 www .polycom. com/videodocumentation Call Status T ools Diagnosti c T ool In the system’ s user inter face In the V500 web interface Call Status screen Displays call type , data speed, and number dia l ed f or the current call. In ISDN calls, this scr een also displays connection status for eac ...
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Polycom Audio and Video - page 97
Chapter 7 - Diagnostics and General T roubleshooting © Polycom, Inc. 7 - 5 Network T ools Diagnosti c T ool In the system’ s user inter face In the V500 web interface Near End Loop test T ests whether your system is ab le to make IP calls successfully . Monitor 1 displays the video and pla ys the audio that would be sent to the far site in a cal ...
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Admini strator’ s Guide for the V 500 System 7 - 6 www .polycom. com/videodocumentation Video and A udio T ools Diagnosti c T ool In the system’ s user inter face In the V500 web interface Color Bar test T ests the color settings of y our monitor for optimum picture quality . If the color bars generated dur ing the test are not clear , or the c ...
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Polycom Audio and Video - page 99
Chapter 7 - Diagnostics and General T roubleshooting © Polycom, Inc. 7 - 7 Reset Diagnosti c T ool In the system’ s user inter face In the V500 web interface Reset System Cycles pow er to the system. When you res et t he system using the remote control, the system’ s user interf ace allows y ou to: • K eep your system settings (such as syste ...
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Polycom Audio and Video - page 100
Admini strator’ s Guide for the V 500 System 7 - 8 www .polycom. com/videodocumentation General T roubleshooting This section presents problems, likely causes, and corr ective actions. Problems are grouped as follows: ❑ Power and Start-up ❑ Remote Control ❑ Access to Screens and System ❑ Calling ❑ Display ❑ Audio ❑ Error Indi cation ...
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Polycom Audio and Video - page 101
Chapter 7 - Diagnostics and General T roubleshooting © Polycom, Inc. 7 - 9 Remot e Contr ol A ccess to Scr eens and Syst em Symptom Problem Corrective action The system does not respond to the remote control No batteries in the remote control. Install batteri es in th e remote control. The batteries are installe d incorrectly in the remote control ...
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Polycom Audio and Video - page 102
Admini strator’ s Guide for the V 500 System 7 - 10 www .polycom. com/videodocumentation Cannot access the system remotely The system does not allow remote access. On the system, go to Admin Setting s > General Settings > Security and enable web access . The system or your computer is not connected to the LAN. Chec k th e LAN cab le to the ...
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Polycom Audio and Video - page 103
Chapter 7 - Diagnostics and General T roubleshooting © Polycom, Inc. 7 - 11 Calling Symptom Problem Corrective action Error message occurs when placing an IP (H.323) call. The system is not connected to the LAN. V er ify that the LAN cable is connected properly . The system’ s LAN cable is bad. Replace the system’ s LAN cab le. The f ar site i ...
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Polycom Audio and Video - page 104
Admini strator’ s Guide for the V 500 System 7 - 12 www .polycom. com/videodocumentation Error message occurs when placing an ISDN (H.230) call. An ISDN cause code is received from th e ISDN line . T r y the call again. F or more information, please refer to Q.850 Cause Codes on page Append ix-4 . The highest-numbered channel did not connect. The ...
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Polycom Audio and Video - page 105
Chapter 7 - Diagnostics and General T roubleshooting © Polycom, Inc. 7 - 13 Displa y V oice-only calls cannot be placed using the VSX system. This is normal. Place voice-only calls using the VTX 1000 conference phone. Hanging up the VTX 1000 conference phone does not e nd the video call. This is nor mal. Use the VTX 1000 co nf erence phone’ s En ...
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Polycom Audio and Video - page 106
Admini strator’ s Guide for the V 500 System 7 - 14 www .polycom. com/videodocumentation Picture is slow or jerky . The system is receiving video that includes a large amount of motion. A background with less motion provides a better , smoother video picture. T oo many network line transmission errors. Chec k the error co unt on the Diagnostics & ...
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Polycom Audio and Video - page 107
Chapter 7 - Diagnostics and General T roubleshooting © Polycom, Inc. 7 - 15 Au d i o Symptom Problem Corrective action No audio at your site The f ar site is muted. L oo k for th e far s it e Mute icon. Ask the f ar site to unmute the microphone. Note : The far site’ s microphone may be muted e ven if you do not see a far site Mute icon. The vol ...
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Polycom Audio and Video - page 108
Admini strator’ s Guide for the V 500 System 7 - 16 www .polycom. com/videodocumentation The people at the far site cannot hear you. The people at your site are too f ar from the microphone. Mov e closer to the microphone . Y our system’ s microphone is mut ed. Check y our system for one or more of these mute indications: • Near site mute ico ...
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Polycom Audio and Video - page 109
Chapter 7 - Diagnostics and General T roubleshooting © Polycom, Inc. 7 - 17 Er ror Indications Symptom Problem Corrective action The System Information screen shows “w aiting” in the IP Video Number field. The LAN is not working. Check the LAN connection. Contact your network ser vice provider . The DHCP ser v er is not avail able. Contact you ...
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Polycom Audio and Video - page 110
Admini strator’ s Guide for the V 500 System 7 - 18 www .polycom. com/videodocumentation Sys te m L ig h ts The system lights are located on the fr ont of your V500 system. Netw or k Interf ace Lights The BRI network interface lights are located on the back of the system near the BRI connector . When the V500 system... It means... Indicators are ...
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Chapter 7 - Diagnostics and General T roubleshooting © Polycom, Inc. 7 - 19 How to Contact T echnical Suppor t If you are not able to make test calls su ccessfully and you have verified that the equipment is installed and set up corr ectly , contact Polycom T echnical Support by telephone or Internet as described below . By T elephone Before calli ...
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Admini strator’ s Guide for the V 500 System 7 - 20 www .polycom. com/videodocumentation ...
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© Polycom, Inc. Appendix - 1 Appendix This appendix provide s the following technical details about the V500 system: ❑ Cable Descriptions and Drawings ❑ Port Usage ❑ Q.850 Cause Codes Cable Descriptions and Drawings The following table give s information about the cables shipped with the system. If you have the ISDN option, you can also atta ...
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Polycom Audio and Video - page 114
Admini strator’ s Guide for the V 500 System Appendix - 2 www .polycom .com/videodocumentation LAN Cable LAN Cable 2457-08343-001 Composit e Video Cable Composite Video Cable 2457-08674 -001 MOLDED STRAIN RELIE BOTH ENDS. CONN. RJ-45 ( x2 ) NOTES: (UNLESS OTHERWISE SPECIFIED). COLOR: ORANGE, APPROXIMATE MATCH TO PANTONE #1665 U. 1 MOLDING MATERIA ...
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Polycom Audio and Video - page 115
Append ix © Polycom, Inc. Appendix - 3 Po rt U s a g e The following table lists the H.32 3 port usage for the V500 system. Use this information if you need to fully define the port rules for your network equipment. Po r t Function TCP or UDP 21 (FTP) Software upgrades and pro visionin g for V500 system TCP 23 (T el net) F or diagnosti cs 24 (T el ...
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Polycom Audio and Video - page 116
Admini strator’ s Guide for the V 500 System Appendix - 4 www .polycom .com/videodocumentation Q.850 Cause Codes The following table de scribes codes that the ISDN switch sends to the V500 system to indicate call status. Alt hough the co des are standardized, each ISDN service provider defines them dif ferently . Because of this, the definitions ...
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Polycom Audio and Video - page 117
Append ix © Polycom, Inc. Appendix - 5 28 Inv alid number fo r ma t Destination address was incomplete or presented in an unrecognizable f or mat, which pre vented the connection from being established. 29 F acility rejected The network cannot provide the facility requested by the user . 30 Response to ST A T US INQ U IR Y The equipment retur ns t ...
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Admini strator’ s Guide for the V 500 System Appendix - 6 www .polycom .com/videodocumentation 65 Bearer capability not implemented The networ k is not capab le of providing the bearer capability requested b y the user. 66 Channel type not implemented The requested channel type is not suppor ted by the equipment sending th is co de . 69 Requested ...
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Polycom Audio and Video - page 119
Append ix © Polycom, Inc. Appendix - 7 97 Message type nonexistent or not implemented The equipment received a message of a type that is inv alid or not suppor ted. This code indicates either a problem with the remote conf iguration or a problem with the local D channel. 98 Message incompatible with call state or message type nonexistent The equ i ...
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Admini strator’ s Guide for the V 500 System Appendix - 8 www .polycom .com/videodocumentation ...
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© Polycom, Inc. Safety and Legal Notices - 1 Safety and Legal Notices Important Safeguards Read and un derstand the following instruct ions before using the system: • Close supervision is necessa ry when the system is used by or near children. Do not leave unatte nded whil e in use. • Only use electrical extension co rds with a current rating ...
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Polycom Audio and Video - page 122
Administrator’ s Guide for the V500 Sy stem Safety and Legal Notices - 2 www .polycom.com/videodocumentation Limitation of Remedies and Damages Polycom, Inc., its ag ents, employees, suppliers, de alers and other authorized representatives shall not be responsible or lia ble with respect to the product or any ot her subject matter rela ted theret ...
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Polycom Audio and Video - page 123
Safety and Legal Notices © Polycom, Inc. Safety and Legal Notices - 3 FCC compliant telep hone cords and modular plugs a re provided with this equipment. T his equipment is designed to be connecte d to the telephone netw ork or premises’ wiring using a compatible modular jack, which is Part 68 compliant. See installation instructions for details ...
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Polycom Audio and Video - page 124
Administrator’ s Guide for the V500 Sy stem Safety and Legal Notices - 4 www .polycom.com/videodocumentation Konformitätserklärung: Hiermit erklärt Polycom Ltd., dass der V50 0 System die g rundlegenden Anforder ungen und sonstige maßg ebliche Bestimmungen der Richtlinie 1999/5/EG er füllt. Vaatimustenmukaisuu svakuutus: Polycom Ltd. vakuu t ...
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Polycom Audio and Video - page 125
Safety and Legal Notices © Polycom, Inc. Safety and Legal Notices - 5 Underwriters Laboratories Statement The system is intended to be powered only by the su pplied power supply unit. Special Safety Instructions Follow existing safety instructions and ob serve all safeguards as dir ected. Installation Instructions Installation must be performed in ...
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Administrator’ s Guide for the V500 Sy stem Safety and Legal Notices - 6 www .polycom.com/videodocumentation ...
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© Polycom, Inc. Index - 1 Index A access levels administrators 4-2 advanced users 4-2 new users 4-2 account number 5-6 address gatekeeper 3-15 IP 3-4 administrator password configuring 4-15 resetting 4-3 screens that require 4-3 setting 4-2 setting with Setup Wizard 3-2 AES encryption, See encryption alert tones 4-1 1 , 4-22 answering mode 4-14 ar ...
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Polycom Audio and Video - page 128
Index - 2 www .polycom.com/videodocumentation Administrator’ s Guide for the V500 System Call Detail Report ( CDR) account numbers 5-6 archives 6-9 features 1-4 generating 4-12 , 4-19 information in 6-6 screen 7-4 viewing and d ownloading 6-6 viewing recent calls 6-5 Call Detail Report s creen 7-4 Call Speeds screen 7-12 Call Statisti cs screen 7 ...
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Index © Polycom, Inc. Index - 3 managing with V500 web interface 5-5 server 3-22 displaying date and time 4-19 files from a computer 4- 9 graphics 4-7 icons in a call 4-7 system name 4-19 time in call 4-12 , 4-16 D-Link router, configuring 3-10 DMZ calling through 3-12 definition 3-1 3 DNS name 3-4 DNS server 3-4 Do Not Disturb 4-14 , 4-19 documen ...
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Index - 4 www .polycom.com/videodocumentation Administrator’ s Guide for the V500 System H.323 compatibility with fi rewall 3-11 compatibility with NAT 3-12 displaying extension 3-14 enabling 3-14 , 3-2 0 name 3-14 port usage table A-3 specifying extension 3-14 , 3-15 specifying for Home screen 4- 19 specifying name 3-14 specifying settin gs 3-13 ...
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Index © Polycom, Inc. Index - 5 L LAN cable 1-4 cable, drawing Appendix-1 , Appendix-2 choosing speed 3-5 configuring properties 3-3 connecting 2-3 port usage table A-3 language selection 4-16 last number dialed 4-2 0 lights indicator 7-18 network interface 7-18 system 7-18 line status icons 7-11 Linksys router, conf iguring 3-9 location settings ...
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Index - 6 www .polycom.com/videodocumentation Administrator’ s Guide for the V500 System PBX 2-4 People+Content IP description of 1-2 displaying content 4-9 installing 4-10 requirements 4-10 physical DMZ 3-13 PING screen 7-5 , 7-11 PING test 7-5 pinholing See port forwarding PIP configuring 4-7 troubleshooting 7-14 point to point auto-answer call ...
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Polycom Audio and Video - page 133
Index © Polycom, Inc. Index - 7 S screen blank, troubleshooting 7-13 diagnostic 7-3 diagram of system 4-3 system quick reference 7-2 screen saver 4-21 , 4-22 security features 1-3 NATs 3-6 room monitoring 5-3 router firewalls 3-7 setting options 4-15 when connecting using a DMZ 3-12 when connecting with a modem 3-6 Security screen 7-10 serial numb ...
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Index - 8 www .polycom.com/videodocumentation Administrator’ s Guide for the V500 System time daylight saving 4-16 difference from GMT 4-1 6 displaying 4-19 displaying call length 4-12 , 4-16 screen saver 4-22 server 4-16 setting 4-16 specifying maximum during call 4-12 tones alert 4-1 1 , 4-22 internal ringer 4-11 ring 4-11 , 4- 22 tools call st ...
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Polycom Audio and Video - page 135
Index © Polycom, Inc. Index - 9 video cable 1-4 cable, drawing Appendix-2 configuring 4-5 data rate 6-3 , 6-5 diagnostic tools 7-6 eliminating flick er 4-6 error concealment 1-2 protocol 6-3 quality 1-2 , 2-3 troubleshooting 7-9 , 7-13 , 7-14 Video screen 7-6 virtual DMZ 3-13 voice algorithm, ISDN 3-19 voice over ISDN, enabling 3-20 volume alert t ...
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Index - 10 www .polycom.com/videodocumentation Administrator’ s Guide for the V500 System ...
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