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Chamberlain WD962KEV - page 1
Model Number: Serial Number: Date of Purchase: CONTENTS Preparation . . . . . . . . . . . . . . . . 2-5 Assembly . . . . . . . . . . . . . . . . 6-10 Installation . . . . . . . . . . . . . . 11-20 Install the Door Control . . . . . . 21-23 Install the Protector System ® . . 23-26 Power. . . . . . . . . . . . . . . . . . 27-28 Adjustments . . . . . ...
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Chamberlain WD962KEV - page 2
2 Preparation Safety Symbol and Signal Word Review This garage door opener has been designed and tested to offer safe service provided it is installed, operated, maintained and tested in strict accordance with the instructions and warnings contained in this manual. When you see these Safety Symbols and Signal Words on the following pages, they will ...
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Chamberlain WD962KEV - page 3
3 OT CE Overview/Carton Inventory GARAGE DOOR OPENER ASSEMBLY A . Header bracket B . Pulley C . Door bracket D . Curved door arm E . Straight door arm (Packaged inside rail section) F . Trolley NOTE: If the inner and outer trolley are packaged seperately, be sure to assemble the trolley before sliding onto rail. G . Emergency release rope and handl ...
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Chamberlain WD962KEV - page 4
4 Overview/Carton Inventory H9 Hex Screw #8x3/8" (3) H2 Bolt 1/4"-20x1-3/4" (2) H4 Lock Nut 1/4"-20 (2) H3 Bolt H6 Nut 3/8" (2) H7 Lock Washer 3/8" H5 Master Link (2) H1 Threaded Shaft H8 Spring Trolley Nut H11 Lag Screw 5/16"-9x1-5/8" (2) H12 Clevis Pin 5/16"x1-1/2" H19 Ring Fastener (3) H15 Hex Bo ...
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Chamberlain WD962KEV - page 5
5 Overview/Carton Inventory Screw 6ABx1-1/2" (2) Drywall Anchors (2) Screw 6-32x1" (2) Screw 6ABx1-1/4" (2) Insulated Staples (30) Tools Needed 2 1 3/16 7/16 1/2 5/32 5/16 5/8 9/16 1/4 Remote Control Smart Control Panel ® INCLUDED ACCESSORIES Motion-Detecting Control Panel NOTE: Accessories will vary depending on the garage door ope ...
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Chamberlain WD962KEV - page 6
6 Assemble the rail and trolley Assembly 1 To prevent INJURY from pinching, keep hands and fi ngers away from the joints while assembling the rail. 1.1 Carefully remove the straight door arm and hanging brackets packaged inside the front rail. 1.2 Align the rails on a fl at surface as shown. The front rail has a cut out window near the end. Make ...
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Chamberlain WD962KEV - page 7
7 Fasten the rail to the garage door opener 2 Tip: ONLY use the bolt removed from the garage door opener. Place the garage door opener on the packing material to prevent scratching. To avoid SERIOUS damage to garage door opener, use ONLY those bolts/ fasteners mounted in the top of the opener. Mounted in the garage door opener HARDWARE H2 Bolt 1/4& ...
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Chamberlain WD962KEV - page 8
8 Install the pulley 3 HARDWARE H3 Bolt H2 Bolt 1/4"-20x1-3/4" H4 Lock Nut 1/4"-20 H6 Nut 3/8" H7 Lock Washer 3/8" 3.1 Lay the belt beside the rail, as shown. Grasp the end with the hooked trolley connector and pass approximately 12" (30 cm) of belt through the window. Keep the ribbed side toward the rail, and allow it ...
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Chamberlain WD962KEV - page 9
9 Install the belt 4 4.1 Pull the belt around the pulley and toward the trolley. The ribbed side must contact the pulley. 4.2 Hook the trolley connector into the retaining slot on the trolley as shown. 4.3 With the trolley against the screwdriver, dispense the remainder of the belt along the rail length toward the motor unit and around the sprocket ...
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Chamberlain WD962KEV - page 10
10 Tighten the belt and install the sprocket cover 5 H8 (to motor unit) 5.1 By hand, thread the spring trolley nut on the threaded shaft (H8) until it is fi nger tight against the trolley. Do not use any tools. Remove the screwdriver. 5.2 Insert a fl athead screwdriver tip into one of the nut ring slots and brace it fi rmly against the trolley. ...
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Chamberlain WD962KEV - page 11
11 IMPORTANT INSTALLATION INSTRUCTIONS Installation To reduce the risk of SEVERE INJURY or DEATH: WARNING WARNING 1. READ AND FOLLOW ALL INSTALLATION WARNINGS AND INSTRUCTIONS. 2. Install garage door opener ONLY on properly balanced and lubricated garage door. An improperly balanced door may NOT reverse when required and could result in SEVERE INJU ...
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Chamberlain WD962KEV - page 12
12 Determine the header bracket location 1 To prevent possible SERIOUS INJURY or DEATH: • Header bracket MUST be rigidly fastened to structural support on header wall or ceiling, otherwise garage door might NOT reverse when required. DO NOT install header bracket over drywall. • Concrete anchors MUST be used if mounting header bracket or 2x4 in ...
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Chamberlain WD962KEV - page 13
13 WALL INSTALLATION Option A Install the header bracket 2 You can attach the header bracket either to the wall above the garage door, or to the ceiling. Follow the instructions which will work best for your particular requirements. Do not install the header bracket over drywall. If installing into masonry, use concrete anchors (not provided). HARD ...
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Chamberlain WD962KEV - page 14
14 Attach the rail to the header bracket Tip: Use the packing material as a protective base for the garage door opener. 3 HARDWARE H12 Clevis Pin 5/16"x1-1/2" H19 Ring Fastener 3.1 Align the rail with the header bracket. Insert the clevis pin (H12) through the holes in the header bracket and rail. Secure with the ring fastener (H19). Inst ...
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Chamberlain WD962KEV - page 15
15 Hang the garage door opener 5 To avoid possible SERIOUS INJURY from a falling garage door opener, fasten it SECURELY to structural supports of the garage. Concrete anchors MUST be used if installing ANY brackets into masonry. Finished Ceiling Unfinished Ceiling HARDWARE H10 (2) Lag Screw 5/16"-18x1-7/8" H15 (2) Hex Bolt 5/16"-18x7 ...
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Chamberlain WD962KEV - page 16
16 Install the light bulbs 6 To prevent possible OVERHEATING of the end panel or light socket: • Use ONLY A19 incandescent or compact fl uorescent light bulbs. • DO NOT use incandescent bulbs larger than 100W. • DO NOT use compact fl uorescent light bulbs larger than 26W (100W) equivalent. • DO NOT use halogen bulbs. • DO NOT use short ...
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Chamberlain WD962KEV - page 17
17 Install the door bracket 8 Fiberglass, aluminum or lightweight steel garage doors WILL REQUIRE reinforcement BEFORE installation of door bracket. Contact your door manufacturer for reinforcement kit. H16 (2) Self-Threading Screw 1/4"-14x5/8" Figure 1 shows one piece of angle iron as the horizontal brace. For the vertical brace, 2 piece ...
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Chamberlain WD962KEV - page 18
18 Install the door bracket 8 Installation ONE-PIECE DOORS Option B 8.1B Center the door bracket on the top of the door, in line with the header bracket as shown. 8.2B Mark either the left and right, or the top and bottom holes. Metal Doors: • Drill 3/16" pilot holes and fasten the bracket with the self-threading screws (H16) provided. Wood ...
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Chamberlain WD962KEV - page 19
19 9.1A Close the door. Disconnect the trolley by pulling the emergency release handle. 9.2A Fasten the straight door arm and the curved door arm together to the longest possible length (with a 2 or 3 hole overlap) using the bolts (H15), nuts (H20) and lock washers (H21). 9.3A Attach the straight door arm to the door bracket using the clevis pin (H ...
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Chamberlain WD962KEV - page 20
20 Connect the door arm to the trolley 9 Option B SECTIONAL DOORS H20 H21 H15 9.1B Close the door. Disconnect the trolley by pulling the emergency release handle. 9.2B Attach the straight door arm to the outer trolley using the clevis pin (H14). Attach with the ring fastener (H19). H19 H14 9.3B Attach the curved door arm to the door bracket using t ...
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Chamberlain WD962KEV - page 21
21 Install the door control 1 Install the Door Control Compatible with MyQ™ and Security ✚ 2.0™ accessories. NOTE: Older Chamberlain accessories and third party products are not compatible. Your garage door opener is compatible with up to 2 Security ✚ 2.0™ door controls. Install the door control within sight of the door at a minimum heigh ...
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Chamberlain WD962KEV - page 22
22 DRYWALL GANG BOX 1.6 Lift the push bar and mark the top hole. 1.7 Remove the door control from the wall and drill a 5/32 inch (4 mm) hole for the top screw. 1.8 Position the bottom hole of the door control over the screw and slide down into place. Attach the top screw. 1.5 Position the bottom hole of the door control over the screw and slide dow ...
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Chamberlain WD962KEV - page 23
23 Attach the warning labels 3 3.1 Attach the entrapment warning label on the wall near the door control with tacks or staples. 3.2 Attach the manual release/safety reverse test label in a visible location on the inside of the garage door. Install the Protector System ® Introduction Be sure power is NOT connected to the garage door opener BEFORE i ...
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Chamberlain WD962KEV - page 24
24 DOOR TRACK INSTALLATION The safety reversing sensors can be attached to the door track, the wall, or the fl oor. The sensors should be no more than 6 inches (15 cm) above the fl oor. If the door track will not support the sensor bracket a wall installation is recommended. Choose one of the following installations. HARDWARE H17 (2) Carriage Bol ...
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Chamberlain WD962KEV - page 25
25 Option C FLOOR INSTALLATION Inside Gar age Wall 1.1C Carefully measure the position of both sensor brackets so they will be the same distance from the wall and unobstructed. Use an extension bracket (not provided) or wood block to raise the sensor bracket if needed. I nsid e G arage Wa ll 1.2C Attach the sensor brackets to the fl oor using conc ...
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Chamberlain WD962KEV - page 26
26 Option B 2.1B Cut the end of the safety reversing sensor wire, making sure there is enough wire to reach the pre-installed wires from the wall. 2.3B Connect the pre-installed wires to the sensor wires with wire nuts making sure the colors correspond for each sensor. For example, the white wire would connect to the yellow wire and the white/black ...
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Chamberlain WD962KEV - page 27
27 Power Connect power To avoid installation diffi culties, do not activate the garage door opener at this time. To reduce the risk of electric shock, your garage door opener has a grounding type plug with a third grounding pin. This plug will only fi t into a grounding type outlet. If the plug doesn’t fi t into your outlet, contact a qualifi ...
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Chamberlain WD962KEV - page 28
28 Ensure the Safety Reversing Sensors are aligned 2 The sensors can be aligned by loosening the wing nuts, aligning the sensors, and tightening the wing nuts. 2.1 Check to make sure the LEDs in both sensors are glowing steadily. The LEDs in both sensors will glow steadily if they are ali gned and wired correctly. IF THE AMBER LED ON THE SENDING SE ...
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Chamberlain WD962KEV - page 29
29 UP Button Adjustment Button DOWN Button PROGRAMMING BUTTONS Adjustments Tip: If anything interferes with the door’s upward travel it will stop. If anything interferes with the door’s downward travel, it will reverse. Without a properly installed safety reversal system, persons (particularly small children) could be SERIOUSLY INJURED or KILLE ...
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Chamberlain WD962KEV - page 30
30 Program the Travel 1 Without a properly installed safety reversal system, persons (particularly small children) could be SERIOUSLY INJURED or KILLED by a closing garage door. • Incorrect adjustment of garage door travel limits will interfere with proper operation of safety reversal system. • After ANY adjustments are made, the safety reversa ...
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Chamberlain WD962KEV - page 31
31 3.2 Press the remote control push button to close the door. The door will not move more than an inch (2.5 cm), and the garage door opener lights will fl ash 10 times. 2.1 With the door fully open, place a 1-1/2 inch (3.8 cm) board (or a 2x4 laid fl at) on the fl oor, centered under the garage door. Test the Safety Reversal System 2.2 Press th ...
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Chamberlain WD962KEV - page 32
32 Battery Backup Install the battery 1.1 Unplug the garage door opener. 1.2 Open the light lens on the right side panel of the garage door opener. Use a Phillips head screwdriver to remove the battery cover on the garage door opener. 1.3 Partially insert the battery into the battery compartment with the terminals facing out. 1.4 Connect red (+) an ...
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Chamberlain WD962KEV - page 33
33 Battery Status LED CHARGE THE BATTERY The battery will take 24 hours to fully charge. A fully charged battery supplies 12 Vdc to the garage door opener for one to tw o days of normal operation during an electrical power outage. Once the battery voltage drops too low, the battery will no longer operate. After the electrical power has been restore ...
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Chamberlain WD962KEV - page 34
34 Operation IMPORTANT SAFETY INSTRUCTIONS To reduce the risk of SEVERE INJURY or DEATH: WARNING WARNING 1. READ AND FOLLOW ALL WARNINGS AND INSTRUCTIONS. 2. ALWAYS keep remote controls out of reach of children. NEVER permit children to operate or play with garage door control push buttons or remote controls. 3. ONLY activate garage door when it ca ...
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Chamberlain WD962KEV - page 35
35 Your garage door opener is equipped with features to provide you with greater control over your garage door operation. TIMER-TO-CLOSE The Timer-to-Close feature automatically closes the door after a specifi ed time period that can be adjusted using the door control. Prior to the door closing there will be an audible and visual alert. MYQ ™ My ...
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Chamberlain WD962KEV - page 36
36 Door Control USING THE DOOR CONTROL The following features are accessible through the screen using the navigation buttons on the Smart Control Panel or by lifting the push bar on the Motion-Detecting Control Panel: LEARN A DEVICE Any compatible remote controls, wireless keyless entry, or MyQ™ accessories can be programmed to the garage door op ...
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Chamberlain WD962KEV - page 37
37 MOTION-DETECTING CONTROL PANEL SETUP LOCK Activate: Press and hold the LOCK button for 2 seconds. The command LED will fl ash as long as the lock feature is activated and your handheld remote control will not operate your door at this time. Deactivate: Press and hold the LOCK button again for 2 seconds. The command LED will stop fl ashing and ...
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Chamberlain WD962KEV - page 38
38 SMART CONTROL PANEL SETUP MENU NAVIGATION The features on the door control can be programmed through a series of menus on the screen and the navigation buttons. Refer to the descriptions below. CLOCK SETUP : Set the time, choose 12 or 24 hour clock and show/hide clock. TTC SETTINGS (for sectional doors ONLY) : Set the Timer-to-Close feature off/ ...
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Chamberlain WD962KEV - page 39
39 Your garage door opener has been programmed at the factory to operate with your remote control. The remote control can be progr ammed using the door control or the garage door opener. To program additional remote controls refer to the instructions provided with the additional remote controls or visit www.chamb erlain.com. O REMO E TO ADD, REPROG ...
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Chamberlain WD962KEV - page 40
40 Remote Control 1 Press and release the Learn button on the garage door opener. The Learn indicator light will glow steadily for 30 seconds. 2 Within 30 seconds, press and hold the button on the remote control. 3 Release the button when the garage door opener light blinks. It has learned the code. If light bulbs are not installed, two clicks will ...
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Chamberlain WD962KEV - page 41
41 To prevent possible SERIOUS INJURY or DEATH from a falling garage door: • If possible, use emergency release handle to disengage trolley ONLY when garage door is CLOSED. Weak or broken springs or unbalanced door could result in an open door falling rapidly and/or unexpectedly. • NEVER use emergency release handle unless garage doorway is cle ...
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Chamberlain WD962KEV - page 42
42 Maintenance Maintenance Schedule EVERY MONTH • Manually operate door. If it is unbalanced or binding, call a trained door systems technician. • Check to be sure door opens and closes fully. Adjust if necessary (refer to Adjustment section). • Repeat the safety reverse test. Make any necessary adjustments (refer to Adjustment section). EVER ...
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Chamberlain WD962KEV - page 43
43 Troubleshooting Your garage door opener is programmed with self-diagnostic capabilities. The UP and DOWN arrows on the garage door opener fl ash the diagnostic codes. Diagnostic Chart DIAGNOSTIC CODE UP ARROW DOWN ARROW SYMPTOM CAUSE RESOLUTION 1-1 1 FLASH 1 FLASH The garage door opener will not close and the light(s) will fl ash Safety sensor ...
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Chamberlain WD962KEV - page 44
44 My garage door opener beeps every 30 seconds: Refer to the Battery Status LED section on page 33. My remote control will not activate the door: • Verify the Lock feature is not activated on the door control. • Reprogram the remote control. • If the remote control will still not activate the door check the diagnostic codes to ensure the gar ...
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Chamberlain WD962KEV - page 45
45 Repair Parts Rail Assembly Parts 1 2 3 4 5 6 DESCRIPTION PART NUMBER 1 Belt 41A5250 2 Pulley 144C56 3 Master Link Kit 4A1008 4 Rail 41A5665-2 5 Trolley Assembly 41C5141-1 6 “U” Bracket 12D598-1 NOT SHOWN Wear Pads 183A163 Installation Parts DESCRIPTION PART NUMBER 1 Curved Door Arm 178B35 2 Door Bracket with Clevis Pin and Fastener 41A5047-1 ...
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Chamberlain WD962KEV - page 46
46 1 7 5 3 4 3 9 10 6 8 2 4 Garage Door Opener Parts 11 DESCRIPTION PART NUMBER 1 Sprocket Cover with Screws 41C589-2 2 End Panel with all labels and light socket 41D7638 3 Light Lens Model WD962KEV/KPEV 41D7570 Model HD920EV 41D7572 Model 349544 41D7571 4 Light Socket 41C279 5 Transformer 41A7635 6 Cover Model WD962KEV/KPEV 41A7260-6 Model HD920EV ...
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Chamberlain WD962KEV - page 47
47 Contact Information For installation and service information call: 1-800-528-9131 Before calling, please have the model number of the garage door opener. If you are calling about a Troubleshooting issue, it is recommended that you have access to your garage door opener while calling. If you are ordering a repair part please have the following in ...
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Chamberlain WD962KEV - page 48
© 2011, The Chamberlain Group, Inc. 114A4242E All Rights Reserved Accessories Remote Control: Works with ALL Chamberlain openers from 1993-present. MyQ™ Compatible. Includes visor clip. Wireless Keypad: For use outside of the home to enable access to the garage using a 4-digit PIN. Works with ALL Chamberlain openers from 1993-present. MyQ™ Com ...
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