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Manual Cisco Systems CP9951CCAMK9

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  • Cisco Systems CP9951CCAMK9 - page 1

    Americas Headquarters Cisco S yste ms, Inc . 170 W est Tasma n Drive San Jose , CA 95134 -1706 USA http://ww w.cisco. com Tel: 408 526-400 0 800 55 3-N ETS ( 6387 ) Fax: 408 527- 0883 Cisco Unif ied IP Phone 8961, 9951, and 9971 User Guide for Cisco Unif ied Communications Manager 7 .1(3) (SI P) ...

  • Cisco Systems CP9951CCAMK9 - page 2

    ...

  • Cisco Systems CP9951CCAMK9 - page 3

    Cisco Unified IP Phone 89 61, 9951, and 997 1 User Gui de for Cisco Unified Com municati ons M anager 7.1(3) (SIP) iii Contents Your Phone 1 Cisco Uni fie d IP Phon e 8961 1 Phone Con necti ons 1 Footst and 4 Phone Displ ay Viewi ng A ngle 5 Change Di splay Viewin g Angle 5 Button s and Hard ware 5 Phone Scr een 10 Phone wit h Singl e Line 10 Phone ...

  • Cisco Systems CP9951CCAMK9 - page 4

    iv OL-199 63-01 Footst and 36 Phone Dis play Viewing Angl e 37 Change Di splay Viewin g Angle 37 Button s and Hard ware 37 Phone Screen 42 Phone wit h Singl e Line 42 Phone w ith Mu ltiple Lines 43 Phone Scr een Navi gati on and I tem Sele ction 45 Powe r-Sa ve Mo de 47 Phone Dis play Cleaning 47 Handset Rest 48 Applicat ions 49 Phone Appli cations ...

  • Cisco Systems CP9951CCAMK9 - page 5

    Cisco Unified IP Phone 89 61, 9951, and 997 1 User Gui de for Cisco Unified Com munica tions M anager 7.1(3) (SIP) v WLAN Sign in 56 Sign in for WLAN 56 Change WLAN Si gn in 56 Runn ing App licatio ns 56 View Runni ng Appl icatio ns 56 Switc h to a Runn ing A pplic ation 57 Close a Run ning Applic ation 57 Phone In format ion 57 View Phone Infor ma ...

  • Cisco Systems CP9951CCAMK9 - page 6

    vi OL-199 63-01 Barge 70 Add Yo urself to a Call on a Share d Line 70 Call Bac k 70 Set up a C all Back Not ifica tion 70 Call Fo rward Al l 70 Forw ard Ca lls on Yo ur Phon e 71 Call Pa rk 71 Park an d Retrie ve a Call Usin g Park 72 Park an d Retrie ve a Ca ll Usin g Assis ted Dire cte d Call Par k 73 Park a nd R etriev e a Call U sing Manual Dir ...

  • Cisco Systems CP9951CCAMK9 - page 7

    Cisco Unified IP Phone 89 61, 9951, and 997 1 User Gui de for Cisco Unified Com municati ons M anager 7.1(3) (SIP) vii Put a Cal l on H old by An swer ing a New Call 80 Determi ne if a Sh ared Line is on Hold 80 Remote Hold 81 Hold Reve rsio n 81 Respond to a Hold Re version Notifi cati on 81 Hunt Gr oups 81 Sign In a nd Out of a Hunt Gr oup 81 Int ...

  • Cisco Systems CP9951CCAMK9 - page 8

    viii O L-199 63-01 Speed Dia l 89 Place a Ca ll wit h a Speed-Di al But ton 89 Place a Ca ll wit h a Speed-Di al Code 89 Use a Speed- Dial Code On-hook 89 Use a Speed- Dial Code Off-ho ok 89 Transf er 90 Transf er a Cal l to Anot her Numbe r 90 Swap Between Calls Before Compl eting a Tr ansf er 90 Web Dial er 90 Use Web Dial er with Cisco Dire ctor ...

  • Cisco Systems CP9951CCAMK9 - page 9

    Cisco Unified IP Phone 89 61, 9951, and 997 1 User Gui de for Cisco Unified Com municati ons M anager 7.1(3) (SIP) ix User Se tti ngs 99 Change You r Browse r Passwo rd 99 Change You r PIN 100 Change th e Langu age for Your User Options Web Pa ges 100 Change th e Langu age for Your Pho ne Display 100 Direct ory 100 Person al Ad dress Book 101 Add a ...

  • Cisco Systems CP9951CCAMK9 - page 10

    x OL-199 63-01 FAQs and Troubl eshooting 113 Freque ntly Asked Ques tion s 113 Troub lesh ootin g Tips 115 Person al Di rect ory 116 User Op tion s 116 Product Safet y, Secur ity, Accessib ility, and Relate d Infor mation 117 Safety and Perf ormanc e Info rmati on 117 Powe r Out age 117 Exte rnal D evice s 117 Blueto oth Wir eless Headset s Perfor ...

  • Cisco Systems CP9951CCAMK9 - page 11

    Cisco Unified IP Phone 89 61, 9951, and 997 1 User Gui de for Cisco Unified Com munica tions M anager 7.1(3) (SIP) 1 Your Pho ne Cisco Unified IP Phone 8961 The Cis co Unifie d IP Phone 8961 prov ides the se featur es: • Phone co nnect ions • Foot stand • Phone-display vi ewing angle • Butto ns an d ha rdware • Phone scr een • Power -sa ...

  • Cisco Systems CP9951CCAMK9 - page 12

    2 OL-199 63-01 1 DC ada pter port (DC48 V) 5 Compute r port (10 /100/ 1000 PC) 2 AC-to-DC power supp ly (optional) 6 Hands et po rt 3 AC power w all plug (option al) 7 Anal og head set po rt (he adset opti onal) 4 Network p ort (1 0/100/ 1000 SW) wi th IEEE 802.3af and 802 .3at power enabled 8 Anti-theft secu rity lo ck conn ector (lock o ptional ) ...

  • Cisco Systems CP9951CCAMK9 - page 13

    Y our Phone Cisco Unified IP Phone 89 61, 9951, and 997 1 User Gui de for Cisco Unified Com munica tions M anager 7.1(3) (SIP) 3 Note Each USB po rt sup ports a max imum of five s upporte d and nons upported devic es that are connect ed to the phon e. Each device conn ected to the ph one is inclu ded in the max imum devic e count. Fo r exampl e, yo ...

  • Cisco Systems CP9951CCAMK9 - page 14

    4 OL-199 63-01 Footstand If you r phon e is pl aced on a ta ble or desk, c onnec t the fo otstand to the b ack of the p hone. 1 Insert th e curv ed conn ectors i nto the lower sl ots . 2 Lift the footstand un til the connec tors sna p into the upper sl ots. 1 1 2 2 2 2 1 1 193118 ...

  • Cisco Systems CP9951CCAMK9 - page 15

    Y our Phone Cisco Unified IP Phone 89 61, 9951, and 997 1 User Gui de for Cisco Unified Com munica tions M anager 7.1(3) (SIP) 5 Phone Display Viewing Angle The vie wing angle of the phone di splay can be adju sted a ccordin g to your prefer ence. Change Display Viewing Angle Hold t he hand set an d crad le with your left ha nd, h old the right sid ...

  • Cisco Systems CP9951CCAMK9 - page 16

    6 OL-199 63-01 1 8 12 11 13 10 9 14 18 20 19 15 16 17 5 6 7 2 3 4 194674 ...

  • Cisco Systems CP9951CCAMK9 - page 17

    Y our Phone Cisco Unified IP Phone 89 61, 9951, and 997 1 User Gui de for Cisco Unified Com munica tions M anager 7.1(3) (SIP) 7 1 Phone screen Shows i nform ation a bout y our p hone, in cludi ng dir ectory number , call informati on (for exam ple call er ID, icons for an active cal l or call on hold) and available so ftkeys. 2 Session button s Ea ...

  • Cisco Systems CP9951CCAMK9 - page 18

    8 OL-199 63-01 6 Navigation p ad and Select b utton The four -way Navigation pad allows you to scroll through me nus, highlight item s, and move within a text inpu t field. The Sel ect but ton (cen ter of the N aviga tion pad ) all ows you to select a highli ghted i tem. The Select button is lit (white) when the phone is in power -save mode. 7 Conf ...

  • Cisco Systems CP9951CCAMK9 - page 19

    Y our Phone Cisco Unified IP Phone 89 61, 9951, and 997 1 User Gui de for Cisco Unified Com munica tions M anager 7.1(3) (SIP) 9 16 Appl icat ions but ton Open s/cl oses the Appli cat ions m enu. Dep endin g on how your syst em admi nistr ator sets up t he phon e, us e it to ac cess a pplica tions such as cal l histo ry , prefer enc es, an d phone ...

  • Cisco Systems CP9951CCAMK9 - page 20

    10 OL-199 63-01 Phone Screen The w ay tha t your system admi nistr ator set up yo ur pho ne dete rmin es wh at is displ ayed on you r phone scr een. Phone with Single Line 1 Line l abel Displ ays the line phone inform atio n. 2 Header Displays the date and tim e, and infor mation (s uch as phon e numbe r) about the sele cted l ine. (If you are on a ...

  • Cisco Systems CP9951CCAMK9 - page 21

    Y our Phone Cisco Unified IP Phone 89 61, 9951, and 997 1 User Gui de for Cisco Unified Com municati ons M anager 7.1(3) (SIP) 11 Phone with Multiple Lines If you have multiple lin es, it is recommen ded that yo u use the All Calls button to view al l calls on all lines. If you hand le man y cal ls at one ti me, it is r ecom mende d tha t you u se ...

  • Cisco Systems CP9951CCAMK9 - page 22

    12 OL-199 63-01 1 Primary line label Displays informa tion about the primary phone line. Look f or th e blue icon on the lin e labe l to se e wh ich li ne is sele cted. In this ca se, the prim ary line is selected, a nd the info rmatio n displa yed is for the pri mary l ine o nly . 2 Header Displays the date an d time, and in formation (such as pho ...

  • Cisco Systems CP9951CCAMK9 - page 23

    Y our Phone Cisco Unified IP Phone 89 61, 9951, and 997 1 User Gui de for Cisco Unified Com municati ons M anager 7.1(3) (SIP) 13 4 Sessio n lab els (with Held Ca ll i cons) Disp lay i nforma tion (such a s ca ll s tatus a nd durati on) a bout he ld ca lls associ ated with the s electe d line. Call s are displ ayed on th e ri ght si de of the phone ...

  • Cisco Systems CP9951CCAMK9 - page 24

    14 OL-199 63-01 Phone Screen Navigation and Item Selection T ask Action Example Scroll to highlight an i tem. Press th e Navigation pa d. Highlight a call f rom the misse d call list . Select an it em by numb er . Press the corre spondi ng numb er on the keyp ad. Press 2 to select the second item in th e A pplic atio ns m enu. Select a n it em us i ...

  • Cisco Systems CP9951CCAMK9 - page 25

    Y our Phone Cisco Unified IP Phone 89 61, 9951, and 997 1 User Gui de for Cisco Unified Com municati ons M anager 7.1(3) (SIP) 15 Power-Sa ve M ode Depen ding on how y our sys tem admin istra tor set up your ph one, the phone displ ay may go into a power -save m ode (the phon e scr een appears blank and t he Sele ct butto n is l it w hite). T o tur ...

  • Cisco Systems CP9951CCAMK9 - page 26

    16 OL-199 63-01 Cisco Unified IP Phone 9951 The Ci sco Unifie d IP Phone 9951 p rovid es the se fe atures: • Phone co nnect ions • Bluet ooth • Foot stand • Phone-display vi ewing angle • Butto ns an d ha rdware • Phone scr een • Power -save mode • Hands et rest Phone Connections Y our sys tem admi nistra tor c an help yo u con nect ...

  • Cisco Systems CP9951CCAMK9 - page 27

    Y our Phone Cisco Unified IP Phone 89 61, 9951, and 997 1 User Gui de for Cisco Unified Com municati ons M anager 7.1(3) (SIP) 17 1 DC adapter port (DC48V) 6 Handset po rt 2 AC-to-DC powe r supp ly (option al for the network port conne ction but requi red f or a wifi conne ction) 7 Anal og headset po rt (heads et optional) 3 AC power w all plug (op ...

  • Cisco Systems CP9951CCAMK9 - page 28

    18 OL-199 63-01 Note Ea ch USB po rt supp orts a maximum of five su ppor ted and nonsup porte d device s tha t are connect ed to the phon e. Each device conn ected to the ph one is inclu ded in the max imum devic e count. Fo r exampl e, your ph one can suppo rt five USB devi ces (su ch as three Cisco Unified IP Co lor Key Exp ansio n mod ules, one ...

  • Cisco Systems CP9951CCAMK9 - page 29

    Y our Phone Cisco Unified IP Phone 89 61, 9951, and 997 1 User Gui de for Cisco Unified Com municati ons M anager 7.1(3) (SIP) 19 Bluetooth Y our phone s uppo rts Bluet ooth Cl ass 2 techno logy wh en the hea dse ts supp ort Blu etooth . Y ou can add and con nect up to five Blue tooth head sets to y our phone , but the last Bluetoot h heads et conn ...

  • Cisco Systems CP9951CCAMK9 - page 30

    20 OL-199 63-01 Footstand If you r phon e is pl aced on a ta ble or desk, c onnec t the fo otstand to the b ack of the p hone. 1 Insert th e curved conn ectors into the lower s lots. 2 Lift the footstan d until the conn ectors snap into the uppe r sl ots. 1 1 2 2 2 2 1 1 193118 ...

  • Cisco Systems CP9951CCAMK9 - page 31

    Y our Phone Cisco Unified IP Phone 89 61, 9951, and 997 1 User Gui de for Cisco Unified Com municati ons M anager 7.1(3) (SIP) 21 Phone Display Viewing Angle The vie wing angle of the phone di splay can be adju sted a ccordin g to your prefer ence. Change Display Viewing Angle Hold t he hand set an d crad le with your left ha nd, h old the right si ...

  • Cisco Systems CP9951CCAMK9 - page 32

    22 OL-199 63-01 1 8 12 11 13 10 9 14 18 20 19 15 16 17 5 6 7 2 3 4 194674 ...

  • Cisco Systems CP9951CCAMK9 - page 33

    Y our Phone Cisco Unified IP Phone 89 61, 9951, and 997 1 User Gui de for Cisco Unified Com municati ons M anager 7.1(3) (SIP) 23 1 Phone screen Shows i nform ation a bout y our p hone, in cludi ng dir ectory number , call informati on (for exam ple call er ID, icons for an active cal l or call on hold) and available so ftkeys. 2 Session button s E ...

  • Cisco Systems CP9951CCAMK9 - page 34

    24 OL-199 63-01 6 Navigation p ad and Select b utton The four -way Navigation pad allows you to scroll through me nus, highlight item s, and move within a text inpu t field. The Sel ect but ton (cen ter of the N aviga tion pad ) all ows you to select a highli ghted i tem. The Select button is lit (white) when the phone is in power -save mode. 7 Con ...

  • Cisco Systems CP9951CCAMK9 - page 35

    Y our Phone Cisco Unified IP Phone 89 61, 9951, and 997 1 User Gui de for Cisco Unified Com municati ons M anager 7.1(3) (SIP) 25 16 Appl icat ions but ton Open s/cl oses the Appli cat ions m enu. Dep endin g on how your syst em admi nistr ator sets up t he phon e, us e it to ac cess a pplica tions such as cal l histo ry , prefer enc es, an d phone ...

  • Cisco Systems CP9951CCAMK9 - page 36

    26 OL-199 63-01 Phone Screen The w ay tha t your system admi nistr ator set up yo ur pho ne dete rmin es wh at is displ ayed on you r phone scr een. Phone with Single Line 1 Line labe l Displ ays the line ph one inform ation. 2 Header Displays the d ate and time, an d inform ation (such as ph one numb er) about th e sel ected lin e. 3 Session butto ...

  • Cisco Systems CP9951CCAMK9 - page 37

    Y our Phone Cisco Unified IP Phone 89 61, 9951, and 997 1 User Gui de for Cisco Unified Com municati ons M anager 7.1(3) (SIP) 27 Phone with Multiple Lines If you have mu ltipl e line s, it is reco mmen ded t hat yo u use th e All C alls b utton t o vie w all ca lls on all lines . I f you hand le m any c alls at one t ime, it i s rec ommen ded that ...

  • Cisco Systems CP9951CCAMK9 - page 38

    28 OL-199 63-01 1 Primary line labe l Displ ays infor mation about the prim ary phon e line. Look f or the blu e icon on the line label to see w hich lin e is selected . In this cas e, the primar y line is sel ected, and the inform ation d ispl ayed is for the pr imar y line only . 2 Header Displays the date and time, and information (such as phone ...

  • Cisco Systems CP9951CCAMK9 - page 39

    Y our Phone Cisco Unified IP Phone 89 61, 9951, and 997 1 User Gui de for Cisco Unified Com municati ons M anager 7.1(3) (SIP) 29 4 Sessio n labels (with Held Call icons) Displa y infor mation (su ch as call s tatus a nd d uratio n) about hel d calls ass ociated with the se lected line. Calls are displaye d on the right side of t he phone scre en f ...

  • Cisco Systems CP9951CCAMK9 - page 40

    30 OL-199 63-01 Phone Screen Navigation and Item Selection T ask Action Example Scroll to highlight an i tem. Press th e Navigation pa d. Highlight a call f rom the misse d call list . Select an it em by numb er . Press the corre spondi ng numb er on the keyp ad. Press 2 to select the second item in th e A pplic atio ns m enu. Select a n it em us i ...

  • Cisco Systems CP9951CCAMK9 - page 41

    Y our Phone Cisco Unified IP Phone 89 61, 9951, and 997 1 User Gui de for Cisco Unified Com municati ons M anager 7.1(3) (SIP) 31 Power-Sa ve M ode Depen ding on how y our sys tem admin istra tor set up your ph one, the phone displ ay may go into a power -save m ode (the phon e scr een appears blank and t he Sele ct butto n is l it w hite). T o tur ...

  • Cisco Systems CP9951CCAMK9 - page 42

    32 OL-199 63-01 Cisco Unified IP Phone 9971 The Ci sco Unifie d IP Phone 9971 p rovid es the se fe atures: • Phone co nnect ions • Wir eles s connecti on and bluetoot h • Foot stand • Phone-display vi ewing angle • Butto ns an d ha rdware • Phone scr een • Power -save mode • Phone -disp lay cle anin g • Hands et rest Phone Connect ...

  • Cisco Systems CP9951CCAMK9 - page 43

    Y our Phone Cisco Unified IP Phone 89 61, 9951, and 997 1 User Gui de for Cisco Unified Com municati ons M anager 7.1(3) (SIP) 33 1 DC adapter port (DC48V) 6 Hands et po rt 2 AC-to-DC powe r supp ly (option al for the network port conne ction but requi red f or a wifi conne ction) 7 Anal og head set po rt (he adset opti onal) 3 AC power w all plug ...

  • Cisco Systems CP9951CCAMK9 - page 44

    34 OL-199 63-01 Note Ea ch USB po rt supp orts a maximum of five su ppor ted and nonsup porte d device s tha t are connect ed to the phon e. Each device conn ected to the ph one is inclu ded in the max imum devic e count. Fo r exampl e, your ph one can suppo rt five USB devi ces (su ch as three Cisco Unified IP Co lor Key Exp ansio n mod ules, one ...

  • Cisco Systems CP9951CCAMK9 - page 45

    Y our Phone Cisco Unified IP Phone 89 61, 9951, and 997 1 User Gui de for Cisco Unified Com municati ons M anager 7.1(3) (SIP) 35 Wireless Connection and Bluetooth Y our ph one can be con nect ed to a wi reles s net work us ing 80 2.11a or 802.1 1b/ g, but your sys tem admini strato r sets up th e connec tion. For more inform ation, se e your sys t ...

  • Cisco Systems CP9951CCAMK9 - page 46

    36 OL-199 63-01 Footstand If you r phon e is pl aced on a ta ble or desk, c onnec t the fo otstand to the b ack of the p hone. 1 Insert th e curv ed conn ectors i nto the lower s lots. 2 Lift the footstan d until the conn ectors sna p into the upper sl ots. 1 1 2 2 2 2 1 1 193118 ...

  • Cisco Systems CP9951CCAMK9 - page 47

    Y our Phone Cisco Unified IP Phone 89 61, 9951, and 997 1 User Gui de for Cisco Unified Com municati ons M anager 7.1(3) (SIP) 37 Phone Display Viewing Angle The vie wing angle of the phone di splay can be adju sted a ccordin g to your prefer ence. Change Display Viewing Angle Hold t he hand set an d crad le with your left ha nd, h old the right si ...

  • Cisco Systems CP9951CCAMK9 - page 48

    38 OL-199 63-01 1 7 11 10 12 9 8 13 17 19 18 14 15 16 4 5 6 3 2 194675 ...

  • Cisco Systems CP9951CCAMK9 - page 49

    Y our Phone Cisco Unified IP Phone 89 61, 9951, and 997 1 User Gui de for Cisco Unified Com municati ons M anager 7.1(3) (SIP) 39 1 Phone screen Shows i nform ation a bout y our p hone, in cludi ng dir ectory number , call informati on (for exam ple call er ID, icons for an active cal l or call on hold) and available so ftkeys. Phone screen it ems, ...

  • Cisco Systems CP9951CCAMK9 - page 50

    40 OL-199 63-01 5 Navigation pad and Select b utton The four -way Navigation pad allows you to scroll through me nus, highlight item s, and move within a text inpu t field. The Sel ect but ton (cen ter of the N aviga tion pad ) all ows you to select a highli ghted i tem, disabl e the ph one s cree n for cl eaning , or e nable the phone scree n if i ...

  • Cisco Systems CP9951CCAMK9 - page 51

    Y our Phone Cisco Unified IP Phone 89 61, 9951, and 997 1 User Gui de for Cisco Unified Com municati ons M anager 7.1(3) (SIP) 41 15 Applic ati ons button Ope ns/c loses the App lica tions men u. Dep end ing on how yo ur s ystem admi nistr ator sets up t he phon e, us e it to ac cess a pplica tions such as cal l histo ry , prefer enc es, an d phone ...

  • Cisco Systems CP9951CCAMK9 - page 52

    42 OL-199 63-01 Phone Screen The w ay tha t your system admi nistr ator set up yo ur pho ne dete rmin es wh at is displ ayed on you r phone scr een. Phone with Single Line 1 Header Displays the d ate and time, an d inform ation (such as ph one numb er) about th e sel ected lin e. 2 Primary line label Displays the primary line phone inform ation. ...

  • Cisco Systems CP9951CCAMK9 - page 53

    Y our Phone Cisco Unified IP Phone 89 61, 9951, and 997 1 User Gui de for Cisco Unified Com municati ons M anager 7.1(3) (SIP) 43 Phone with Multiple Lines If you have multiple lin es, it is recommen ded that yo u use the All Calls button to view al l calls on all lines. If you hand le man y cal ls at one ti me, it is r ecom mende d tha t you u se ...

  • Cisco Systems CP9951CCAMK9 - page 54

    44 OL-199 63-01 1 Header Displa ys the date a nd time , an d inf ormati on (such as p hone number ) about the sele cted line. (If you are on a call and hi ghli ght the header inst ead of a call , the so ftkeys that display are the same as those that d isplay when the phon e is idle. This is usefu l, for ex ample, if yo u want to a ccess th e Forw a ...

  • Cisco Systems CP9951CCAMK9 - page 55

    Y our Phone Cisco Unified IP Phone 89 61, 9951, and 997 1 User Gui de for Cisco Unified Com municati ons M anager 7.1(3) (SIP) 45 Phone Screen Navigation and Item Selection 6 Speed-dial l abel Disp lays if you or your syste m administrator as signed a speed dial to the progra mmabl e feature bu tton. 7 Nonprim ary li ne labels Displ ay in format io ...

  • Cisco Systems CP9951CCAMK9 - page 56

    46 OL-199 63-01 Select a n it em us ing th e Select button. Press the Select but ton (at the center of the N aviga tion pad). Highli ght the Preferen ces application and press the Selec t button. Navigate to a submenu . (A right arr ow (>) next to the menu item in dicates that a submenu exis ts.) Highli ght the menu ite m and press the ite m num ...

  • Cisco Systems CP9951CCAMK9 - page 57

    Y our Phone Cisco Unified IP Phone 89 61, 9951, and 997 1 User Gui de for Cisco Unified Com municati ons M anager 7.1(3) (SIP) 47 Power-Sa ve M ode Depen ding on how y our sys tem admin istra tor set up your ph one, the phone displ ay may go into a power -save m ode (the phon e scr een appears blank and t he Sele ct butto n is l it w hite). T o tur ...

  • Cisco Systems CP9951CCAMK9 - page 58

    48 OL-199 63-01 Handset Rest Y ou r system admi nistrato r may have moun ted you r phone on a wall . With a wall-mounted phone, you may need to adjus t the ha ndset res t to ens ure that th e recei ver does not sli p out o f the c radle. 1 Remove the handset from the cradle and pull the plastic tab from the handset rest. 2 Rotate the tab 180 de gre ...

  • Cisco Systems CP9951CCAMK9 - page 59

    Cisco Unified IP Phone 89 61, 9951, and 997 1 User Gui de for Cisco Unified Com municati ons M anager 7.1(3) (SIP) 49 Applic atio ns Phone Appli cations Phone applic ation s all ow you to ac cess th e follow ing: • Call His tory • Prefer ences • Acce ssorie s • WLAN Sign in • Runnin g Ap plicat ions • Phone Inf ormat ion • Admini stra ...

  • Cisco Systems CP9951CCAMK9 - page 60

    50 OL-199 63-01 View Call Hi story 1. Pres s the Applicatio ns button . 2. Select Call H isto ry . (Use the Na vigat ion pa d and Sele ct but ton to scro ll and sel ect.) The phon e scre en disp lays the cal l histo ry with an ico n associa ted for each type of cal l. 3. Pres s the Exit softkey to r eturn to th e Appli cations s creen. View Call R ...

  • Cisco Systems CP9951CCAMK9 - page 61

    Applications Cisco Unified IP Phone 89 61, 9951, and 997 1 User Gui de for Cisco Unified Com municati ons M anager 7.1(3) (SIP) 51 Edit Number F rom Call History 1. Pres s the Applicatio n s b utton . 2. Select Call H isto ry . (Use the Na vigatio n pa d and Sele ct butt on to scro ll and sel ect.) 3. Highlight the call you want to edit. 4. Pres s ...

  • Cisco Systems CP9951CCAMK9 - page 62

    52 OL-199 63-01 • Bluet ooth Ringtones Y ou can choose the r ingtone , per line , that your p hone play s to ind ica te an in comi ng ca ll. F or inform atio n about addin g cus tom ring tones to you r phone , see your system adm inis trator . Change R ingtone fo r a Line 1. Pres s the Applicatio n s b utton . 2. Select Pre feren ces . (Use the N ...

  • Cisco Systems CP9951CCAMK9 - page 63

    Applications Cisco Unified IP Phone 89 61, 9951, and 997 1 User Gui de for Cisco Unified Com municati ons M anager 7.1(3) (SIP) 53 3. Select Brightne ss . – T o increase brig htne ss, press the righ t ar row on th e Navigation pad. – T o decreas e brigh tness, pr ess the left arrow on the Navigation pad. 4. Pres s the S ave softkey to set the b ...

  • Cisco Systems CP9951CCAMK9 - page 64

    54 OL-199 63-01 3. Pres s the Exit softkey to r eturn to th e Appli cations s creen. View Accessory Det ails 1. Pres s the Applicatio n s b utton . 2. Select Acces sories . (Use the Navigation pad and Select button to scroll and select. ) A list of p hone acce ssorie s is displaye d. 3. Select an a ccessor y from list a nd press the Details softk e ...

  • Cisco Systems CP9951CCAMK9 - page 65

    Applications Cisco Unified IP Phone 89 61, 9951, and 997 1 User Gui de for Cisco Unified Com municati ons M anager 7.1(3) (SIP) 55 Before You Begin Before you add a Blueto oth ac cesso ry , it mu st be discov era ble by the p hone. Look for a flashi ng L ED on a Bluetooth accessory as an indication that it is discoverable . For more information, se ...

  • Cisco Systems CP9951CCAMK9 - page 66

    56 OL-199 63-01 Disconnect Bluetooth Accessory (For Cis co Unifie d IP Phone 9951 and 997 1 only .) 1. Pres s the Applicatio ns button . 2. Select Acces sories . (Use the Navigation pad and Select button to scroll and select. ) 3. Select a Blue toot h acces sory and th en pres s the Discon nect s oftkey . WLAN Sign in Before you can ac cess the WLA ...

  • Cisco Systems CP9951CCAMK9 - page 67

    Applications Cisco Unified IP Phone 89 61, 9951, and 997 1 User Gui de for Cisco Unified Com municati ons M anager 7.1(3) (SIP) 57 The pho ne displ ays a li st of a pplic ations running on the phone incl udin g those th at are not un der the App lica tion menu. 3. Pres s the Exit softkey to return to the A pplicatio ns screen . Switch to a Running ...

  • Cisco Systems CP9951CCAMK9 - page 68

    58 OL-199 63-01 Administrator Settings For in format ion on a ccessi ng and chang ing th e Admi nistr ator Se ttings, see yo ur syst em admi nistr ator . ...

  • Cisco Systems CP9951CCAMK9 - page 69

    Cisco Unified IP Phone 89 61, 9951, and 997 1 User Gui de for Cisco Unified Com municati ons M anager 7.1(3) (SIP) 59 Contac ts Phone Conta cts The Ci sco Un ified IP Phone 8 961, 9951, and 99 71 pr ovide yo u with access to corp orat e and pe rson al contac ts usin g thes e directo ries: • Corporate Dir ectory • Person al Di recto ry Y ou may ...

  • Cisco Systems CP9951CCAMK9 - page 70

    60 OL-199 63-01 – Pres s the Headset butto n . – Pick up th e ha ndset . Search for and Dial a Contact While on a Call 1. Pres s the Contacts b utton . 2. Select Corp orate Dir ectory . (Use th e Navig ation pad and Sel ect button to scro ll and se lect.) 3. Select one or both of these search criter ia to sea rch for a co-work er: – First Nam ...

  • Cisco Systems CP9951CCAMK9 - page 71

    Contacts Cisco Unified IP Phone 89 61, 9951, and 997 1 User Gui de for Cisco Unified Com municati ons M anager 7.1(3) (SIP) 61 Sign In and Out of Perso nal Directory 1. Pres s the Contacts b utton . 2. Select Pers onal Di rectory . (Use the Navigation pad and Select butto n to scrol l and sele ct.) 3. Enter y our use r ID and PI N (pro vided by you ...

  • Cisco Systems CP9951CCAMK9 - page 72

    62 OL-199 63-01 2. Sign in to Pers onal D irec tory . 3. Select P ersonal Ad dress Book and search for an entry . 4. Sele ct the pe rson al addr ess bo ok ent ry that you wa nt to dia l. 5. Pres s the Dial softke y . Delete a Perso nal Directory Entry 1. Pres s the Contacts b utton . 2. Sign in to Pers onal D irec tory . 3. Select Pers onal Add res ...

  • Cisco Systems CP9951CCAMK9 - page 73

    Contacts Cisco Unified IP Phone 89 61, 9951, and 997 1 User Gui de for Cisco Unified Com municati ons M anager 7.1(3) (SIP) 63 3. Select Pers onal Add ress Book . 4. Enter th e name i nformation an d pr ess the Submit softkey . 5. Pres s the Selec t soft key , then pr ess the Fast Dial softkey . 6. Select a n umber an d pr ess the Sel ect softke y ...

  • Cisco Systems CP9951CCAMK9 - page 74

    64 OL-199 63-01 ...

  • Cisco Systems CP9951CCAMK9 - page 75

    Cisco Unified IP Phone 89 61, 9951, and 997 1 User Gui de for Cisco Unified Com municati ons M anager 7.1(3) (SIP) 65 Messa ges Voice Messages V oic e messages are stored on your voicemail system. Y our comp any determines the voicemai l system your phone uses . Y ou can: • Personalize your voicemai l • Chec k for voice mess ages • List en to ...

  • Cisco Systems CP9951CCAMK9 - page 76

    66 OL-199 63-01 Y ou can set up audi ble messag e waiti ng tones us ing your Us er Options W eb pages. Related Topics • Change the Aud ible Voice Me ssage Indicator Setting Per Lin e, page 9 6 • Change the Voice Message Indicator Setting Per Line, page 95 Listen to Voice Messages 1. T o listen to vo ice m essages, do o ne of the follo wing: • ...

  • Cisco Systems CP9951CCAMK9 - page 77

    Cisco Unified IP Phone 89 61, 9951, and 997 1 User Gui de for Cisco Unified Com municati ons M anager 7.1(3) (SIP) 67 Call ing Feat ures Featur e Buttons and Softke ys Depend ing up on ho w your syst em ad minist rato r sets up your ph one, so me featu res in clude d in th is guide might not be available to you. This ta ble pr ovides inform atio n ...

  • Cisco Systems CP9951CCAMK9 - page 78

    68 OL-199 63-01 All Calls All Call s allows y ou to view a list, sor ted in chrono logi cal orde r (oldest firs t), of all active calls on all of yo ur ph one lines. This fe ature is reco mmen ded fo r users w ho have multip le line s and/ or shar e lines with other us ers. With the All Cal ls view : • All a ctive ca lls ar e dis played on o ne p ...

  • Cisco Systems CP9951CCAMK9 - page 79

    Calling Features Cisco Unified IP Phone 89 61, 9951, and 997 1 User Gui de for Cisco Unified Com municati ons M anager 7.1(3) (SIP) 69 View All Calls on Your Phone Pres s the A ll Ca lls button. All a ctive call s from a ll the lines on yo ur ph one a re disp layed in chr onol ogica l orde r , old est t o newes t. Answer Answer allows you to answer ...

  • Cisco Systems CP9951CCAMK9 - page 80

    70 OL-199 63-01 Barge The bar ge featu re allo ws you to add yo urself to non-p rivate ca lls o n a shar ed line. Y ou can conve rt the call into a confer ence and add new participa nts. Add Yourself to a Call on a Share d Line Pres s the red line butt on for th e shar ed li ne. Y ou a re add ed to th e cal l. Call Back Call Back allows you to rece ...

  • Cisco Systems CP9951CCAMK9 - page 81

    Calling Features Cisco Unified IP Phone 89 61, 9951, and 997 1 User Gui de for Cisco Unified Com municati ons M anager 7.1(3) (SIP) 71 When fo rwar ding c alls fro m your p hone : • Enter the ca ll forwar d target nu mber exa ctly as you w ould di al it from yo ur phone. For exampl e, ente r an acce ss co de or the area co de, if necess ary . • ...

  • Cisco Systems CP9951CCAMK9 - page 82

    72 OL-199 63-01 • Dire cted Call P ark— All ows yo u to park and retri eve an ac tive call in t wo d iffere nt wa ys: – Assisted Directed Call Park—Al lows you to park an active call by pressing a feature button, which you r s yste m ad mini stra tor set s up as a spe ed di al l ine. With th is ty pe of d irect ed ca ll, yo u can moni tor t ...

  • Cisco Systems CP9951CCAMK9 - page 83

    Calling Features Cisco Unified IP Phone 89 61, 9951, and 997 1 User Gui de for Cisco Unified Com municati ons M anager 7.1(3) (SIP) 73 Park and Retrieve a Call Usi ng Assisted Directed Ca ll Park 1. Duri ng a call , press a Directed Ca ll Park button displaying an idle Line Status indicator . 2. Retriev e the call, from a ny oth er Cis co Un ified ...

  • Cisco Systems CP9951CCAMK9 - page 84

    74 OL-199 63-01 Call Pickup Call Picku p allo ws yo u to a nswer a cal l that is rin ging o n a co -worke r’ s p hone b y redi rect ing the call to yo ur phon e. Y ou might use Call Pi ckup if you s hare call-h andlin g tasks wi th co-worker s. There are three ways you can pick up a call: • Pickup —Allo ws you to a nswer a ca ll that is rin g ...

  • Cisco Systems CP9951CCAMK9 - page 85

    Calling Features Cisco Unified IP Phone 89 61, 9951, and 997 1 User Gui de for Cisco Unified Com municati ons M anager 7.1(3) (SIP) 75 Answer a Call Using Group Pickup and a Group Pickup Nu mber 1. Pres s the Group Pickup bu tton to answer a ca ll o n a ph one o utside yo ur p ickup group. If you hav e multipl e lines and want to p ick up the ca ll ...

  • Cisco Systems CP9951CCAMK9 - page 86

    76 OL-199 63-01 Respond to a Call Waiting Notification T o answe r the ringi ng call, pr ess the flas hing amber se ssi on button or pr ess the Answe r softkey to answer the ca ll. Y ou can als o use the Navi gatio n pad and scr oll to the cal l and press the Select button to answer it. Y our phone puts the or igina l call on hold au tomatic ally a ...

  • Cisco Systems CP9951CCAMK9 - page 87

    Calling Features Cisco Unified IP Phone 89 61, 9951, and 997 1 User Gui de for Cisco Unified Com municati ons M anager 7.1(3) (SIP) 77 Join Calls T ogether in a Confere nce 1. Start with t wo connec ted call s. 2. Make su re that one of the calls is ac tive (not on hold). If both ca lls are on hold, resu me one call . 3. Pres s the Conference butto ...

  • Cisco Systems CP9951CCAMK9 - page 88

    78 OL-199 63-01 Divert a Call Divert a c all in any o f these wa ys: • T o re direct an in comi ng (rin ging) ca ll wh ile o n anot her c all, u se th e Nav igatio n pad to highligh t the i ncoming call a nd then press the Divert softkey . (Other wise pr essing the Divert softkey wi ll redirect the curren t, active cal l.) Y ou can sile nce the i ...

  • Cisco Systems CP9951CCAMK9 - page 89

    Calling Features Cisco Unified IP Phone 89 61, 9951, and 997 1 User Gui de for Cisco Unified Com municati ons M anager 7.1(3) (SIP) 79 Extension Mobility Cisco Ex tension Mobility (EM) all ows you to temporar ily co nfigure a Cisco Unified IP Phon e as your own. A fter you s ign in to EM, the p hone ad opts you r use r profil e, inc ludin g your ph ...

  • Cisco Systems CP9951CCAMK9 - page 90

    80 OL-199 63-01 Hold Hold all ows y ou t o put an act ive c all i nto a h eld stat e. Y o ur p hone allo ws on e ac tiv e ca ll a t a t ime; othe r calls a re put on ho ld. Hold and Resume a Call 1. T o put a call on hold, pr ess the Hol d button . The H old ico n disp lays a nd th e line button breath es gr een. 2. T o resu me the highl ighted ca ...

  • Cisco Systems CP9951CCAMK9 - page 91

    Calling Features Cisco Unified IP Phone 89 61, 9951, and 997 1 User Gui de for Cisco Unified Com municati ons M anager 7.1(3) (SIP) 81 Remote Hold With the Re mote H old fea ture, when you pl ace a c all on hold while u sing a s hared li ne, th e line button puls es gre en an d the phone disp lays t he Hol d ic on . W hen anoth er ph one pl aces a ...

  • Cisco Systems CP9951CCAMK9 - page 92

    82 OL-199 63-01 Intercom Interco m allows you to place and r eceive one -way call s using a dedicated or dialable int erc om line. When y ou pla ce an inter com ca ll, t he re cipie n t’ s phone auto-answers with mute activated ( whis pe r mode) and br oad casts your message through the recipi ent’ s speakerpho ne, or thr ough the headset or ha ...

  • Cisco Systems CP9951CCAMK9 - page 93

    Calling Features Cisco Unified IP Phone 89 61, 9951, and 997 1 User Gui de for Cisco Unified Com municati ons M anager 7.1(3) (SIP) 83 Line Status Line Status indicator s allow you to view the sta te of a phone line that is as sociated with a sp eed-dial button. Y our system administ rator set s up Line St atus indi cators on your pho ne. Line Stat ...

  • Cisco Systems CP9951CCAMK9 - page 94

    84 OL-199 63-01 Malicious Call Ident ification Maliciou s Call Id entificat ion (MCID) all ows you to i d entify an active call as susp icious, which initiate s a series of automated tracking and notification mess ages. Trace a Suspicious Call Pres s the Malicio us Caller ID butto n to sen d a sile nt notific ation mes sage to your system administr ...

  • Cisco Systems CP9951CCAMK9 - page 95

    Calling Features Cisco Unified IP Phone 89 61, 9951, and 997 1 User Gui de for Cisco Unified Com municati ons M anager 7.1(3) (SIP) 85 Mobile Conn ect Mobile Conne ct al lows yo u to us e your mobile phon e to han dle ca lls a ssocia ted wit h you r desk phon e numbe r . T o set up Mobi le Con nec t, use the User Option s web pa ges to set up re mo ...

  • Cisco Systems CP9951CCAMK9 - page 96

    86 OL-199 63-01 Switch an In-Progress Call From a Mobile Ph one to Your Desk Phone 1. Select a l ine o n your desk phone . 2. Hang u p the call o n your mo bile pho ne to disc onnec t the m obile phone , but not th e call . 3. Pres s the Resume so ftkey on your de sk pho ne within five to 10 seco nds and start talk ing on the desk ph one. Mute Mute ...

  • Cisco Systems CP9951CCAMK9 - page 97

    Calling Features Cisco Unified IP Phone 89 61, 9951, and 997 1 User Gui de for Cisco Unified Com municati ons M anager 7.1(3) (SIP) 87 Privacy Privacy allows you to prevent others who share your line from seeing informa tion about your calls. Privacy applies to all share d lines on your phone. If you have multipl e shared lines and Privac y is enab ...

  • Cisco Systems CP9951CCAMK9 - page 98

    88 OL-199 63-01 Redial a Numb er Pres s the Redial softkey . T o place the call on a specific phone lin e, get a dial ton e on that line, the n pres s the Redial softkey . Shared Line s Shared lin es all ow yo u to use o ne phon e num ber for mul tiple phon es. If you share a line with a co-worker: • When a call come s in on th e sh ared l ine: ? ...

  • Cisco Systems CP9951CCAMK9 - page 99

    Calling Features Cisco Unified IP Phone 89 61, 9951, and 997 1 User Gui de for Cisco Unified Com municati ons M anager 7.1(3) (SIP) 89 Speed Dial Speed-d ial feat ures allow yo u to place a call by pressing a button or enter ing a code. Befor e you can use spee d-dial feat ures on your phon e, you must set up speed-dia l on you r User Option s W eb ...

  • Cisco Systems CP9951CCAMK9 - page 100

    90 OL-199 63-01 Transfer T ransfer allo ws yo u to redirec t a c onnec ted cal l fro m your p hone to ano ther numbe r: • Y ou can redi rect a si ngle cal l to another number tha t you speci fy . • Y ou can also conne ct two calls on one line or two d iffe rent l ines t o each o ther ( witho ut rema inin g on the line you rself). Before com ple ...

  • Cisco Systems CP9951CCAMK9 - page 101

    Calling Features Cisco Unified IP Phone 89 61, 9951, and 997 1 User Gui de for Cisco Unified Com municati ons M anager 7.1(3) (SIP) 91 Use Web Dialer with Cisco Directo ry 1. Sign in to you r User Option s web pa ges . 2. Select User Option s > Dire ctory and se arch for a co-worker . 3. Select the number that you want to dial. 4. If this is you ...

  • Cisco Systems CP9951CCAMK9 - page 102

    92 OL-199 63-01 – Do no t disp lay ca ll co nfirm atio n—If se lect ed, t he W e b Dial er M ake Ca ll pag e will not di spl ay the nex t time W eb Dia ler is used. Calls will au tomatica lly be dial ed after selecti ng a co ntact from t he Cisco Dire ctory . – Disab le Aut o Clo se—If selec ted, th e call windo w does not clo se autom atic ...

  • Cisco Systems CP9951CCAMK9 - page 103

    Cisco Unified IP Phone 89 61, 9951, and 997 1 User Gui de for Cisco Unified Com municati ons M anager 7.1(3) (SIP) 93 User Op tions User Options Web Pages Y our Cisco Unifi ed IP Phon e is a network dev ice that ca n share informatio n with othe r network devices in your com pany , inc luding your perso nal computer . Y ou can use your co mpute r t ...

  • Cisco Systems CP9951CCAMK9 - page 104

    94 OL-199 63-01 The Ci sco Un ifie d CM Us er Op tion s main web page d ispl ays. F rom th is pa ge y ou can selec t User Options to s elect a device, access User Settings, Directory features, your P ersonal Address Bo ok, and Fast Dials. 7. T o sign out of user options, select Logo ut . Device Y ou can make chan ges to you r device settings on you ...

  • Cisco Systems CP9951CCAMK9 - page 105

    Use r O ptio ns Cisco Unified IP Phone 89 61, 9951, and 997 1 User Gui de for Cisco Unified Com municati ons M anager 7.1(3) (SIP) 95 Related Topics Do N ot Dist urb, page 78 Line Se tting s Line setti ngs affect a specific ph one lin e (directo ry numb er) on your p hone. Line settings can inclu de call forwarding, visual and audio message-waiting ...

  • Cisco Systems CP9951CCAMK9 - page 106

    96 OL-199 63-01 6. In the Message W aiting Lamp area, choose from various settings. T ypically , the default message waiting se tting pr ompt s your phone to di spla y a st eady red l ight from th e hand set li ght str ip to indicate a new voice message . 7. Select Save . Change the Audible Voice Messa ge Indicator Set ting Per Line 1. Sign in to y ...

  • Cisco Systems CP9951CCAMK9 - page 107

    Use r O ptio ns Cisco Unified IP Phone 89 61, 9951, and 997 1 User Gui de for Cisco Unified Com municati ons M anager 7.1(3) (SIP) 97 3. Select a p hone fro m the Name drop -down menu. 4. Select Line Sett ings . 5. If you hav e more than one dir ector y numbe r (line) assigned to your phone, se lec t a line from the Line drop -down me nu. 6. In the ...

  • Cisco Systems CP9951CCAMK9 - page 108

    98 OL-199 63-01 The services available for your phone dep end on how the s ystem adminis trator set up the p hone system and whic h services you are subscr ibed to. For more in formati on, see you r system admi nistrato r . If only one serv ice is set up , the ser vice op ens by defa ult. If more than one servi ce is set up , sel ect a n option fro ...

  • Cisco Systems CP9951CCAMK9 - page 109

    Use r O ptio ns Cisco Unified IP Phone 89 61, 9951, and 997 1 User Gui de for Cisco Unified Com municati ons M anager 7.1(3) (SIP) 99 Change a Service Name 1. Sign in to you r User Option s web pa ge. 2. Sear ch fo r se rvi ces. 3. Select a se rvice na me. 4. Change the information and select Save . Add a Servic e to an Avail abl e Programmable Fea ...

  • Cisco Systems CP9951CCAMK9 - page 110

    100 OL -19963 -01 Change Your PIN 1. Sign in to you r User Option s web pa ges . 2. Select User Options > User Setti ngs . 3. Enter your Curren t PIN. 4. Enter your New PIN. 5. Reenter your new PI N in the Co nfirm P IN fie ld. 6. Select Save . Change the Lang uage for Your User Opti ons We b Pages 1. Sign in to you r User Option s web pa ge. 2. ...

  • Cisco Systems CP9951CCAMK9 - page 111

    Use r O ptio ns Cisco Unified IP Phone 89 61, 9951, and 997 1 User Gui de for Cisco Unified Com municati ons M anager 7.1(3) (SIP) 101 Personal Ad dress Book Y ou can add, dele te, or upd ate pers onal addr ess boo k entrie s from the User Op tions web page. Add a New PAB Entry 1. Sign in to you r User Option s web pa ge. 2. Select User Options > ...

  • Cisco Systems CP9951CCAMK9 - page 112

    102 OL -19963 -01 Assign a Fe ature Button for Personal A ddress Book 1. Sign in to you r User Option s web pa ge. 2. Select User Options > Device . 3. Select a p hone from the Na me drop -dow n me nu. 4. Select Service URL . Y our syst em admini strator s ets up you r phone to displ ay servic es. For mo re info rmatio n, see you r system admini ...

  • Cisco Systems CP9951CCAMK9 - page 113

    Use r O ptio ns Cisco Unified IP Phone 89 61, 9951, and 997 1 User Gui de for Cisco Unified Com municati ons M anager 7.1(3) (SIP) 103 Assign a Fast Dial Co de to a PAB Entry 1. Sign in to you r User Option s web pa ge. 2. Select User Options > Fast Dial s . 3. Select Add New . 4. Use the Search Options area to find the appropr iate P A B entry ...

  • Cisco Systems CP9951CCAMK9 - page 114

    104 OL -19963 -01 Delete a PAB Entry 1. Sign in to you r User Option s web pa ge. 2. Search for a Fast dial entry . 3. Select one or mor e entr ies. 4. Select Delete Sele cted . Mobility Settings When us ing Cisc o Mobile Conn ect, y ou mus t add your mobi le and o the r phone s tha t yo u want to use to make and receive ca lls usin g the same dire ...

  • Cisco Systems CP9951CCAMK9 - page 115

    Use r O ptio ns Cisco Unified IP Phone 89 61, 9951, and 997 1 User Gui de for Cisco Unified Com municati ons M anager 7.1(3) (SIP) 105 – As speci fied bel ow—Selec t this op tion and sele ct from the follo wing ite ms to set up a r ing sched ule base d on day a nd tim e: a. Select a check box for each day of the week y ou want to allow calls to ...

  • Cisco Systems CP9951CCAMK9 - page 116

    106 OL -19963 -01 Plugins Plug ins on yo ur User Opti ons we b pages allows you to do wnlo ad and a ccess appli catio ns th at your system admini strator set up for you. F or mor e inf ormation , see yo ur system ad ministrat or . Access Plug ins 1. Sign in to you r User Option s web pa ge. 2. Select User Options > Plu gins . Y ou can view plug ...

  • Cisco Systems CP9951CCAMK9 - page 117

    Cisco Unified IP Phone 89 61, 9951, and 997 1 User Gui de for Cisco Unified Com municati ons M anager 7.1(3) (SIP) 107 Acces sori es Phone Acce ssories Y our phone supp orts a ccesso ries fr om C isco a nd thir d-party manu facturers . USB Devices Each US B port su ppor ts a maxi mum of f ive supp orted and no nsuppo rted de vice s that are conne c ...

  • Cisco Systems CP9951CCAMK9 - page 118

    108 OL -19963 -01 Cisco Unified IP Color Key Expan sion Module The Cis co Unifie d IP Color Key Expansi on Module a ttaches to y our Cisco Unified IP Phon e 8961, Cisco U nified IP Pho ne 995 1, and Cisco Un ified IP Phon e 9971 and allo ws yo u to add u p to 36 extra line a ppear ances or p rogra mmable button s to your phon e. The progr amma ble ...

  • Cisco Systems CP9951CCAMK9 - page 119

    Accessories Cisco Unified IP Phone 89 61, 9951, and 997 1 User Gui de for Cisco Unified Com municati ons M anager 7.1(3) (SIP) 109 Features of the Cisco Unified IP Color Key Expa nsion Modu le The Cis co Unifie d IP Color Key Expansi on Module in cludes the followi ng featur es. ...

  • Cisco Systems CP9951CCAMK9 - page 120

    110 OL -19963 -01 1 Phone scr een—Dis play s the phone num ber , speed d ial nu mber (or name o r other text label), phon e servic e, ph one fe atur e or Privacy assigned to each button. Icons indicat ing line status appea r sim ilar t o, a nd function the same as, thos e on the Cisco Unifi ed IP Phon e to wh ich i t is att ach ed. 2 Lighted Butt ...

  • Cisco Systems CP9951CCAMK9 - page 121

    Accessories Cisco Unified IP Phone 89 61, 9951, and 997 1 User Gui de for Cisco Unified Com municati ons M anager 7.1(3) (SIP) 111 Place a Call on th e Expan sion Modu le Pres s the li ne butto n on the Expa nsion Mo dul e. Configure Buttons Before y ou can s et up button s, ask yo ur sys tem admi nist rator for the fol lowing inform ation to acces ...

  • Cisco Systems CP9951CCAMK9 - page 122

    112 OL -19963 -01 • Once a Bluetooth headset i s conne cted, tur ning it o ff/o n will rec onnect it to the phon e. Pleas e read the be low ment ione d instru ctions before using the Blue tooth he adse t. – If you have both, a Bluetooth headset and an analog headset attached to the phone, only one type of headset will work at any given time. Us ...

  • Cisco Systems CP9951CCAMK9 - page 123

    Cisco Unified IP Phone 89 61, 9951, and 997 1 User Gui de for Cisco Unified Com municati ons M anager 7.1(3) (SIP) 113 FAQs an d Troub lesh ooti ng Frequently Aske d Question s Q. Why can't I see all the acti ve calls on my phone? A . When there are mo re cal ls than avai lable ses sion butt ons on the phone, you can scrol l using the Navig at ...

  • Cisco Systems CP9951CCAMK9 - page 124

    114 OL -19963 -01 Q . Why do the softkey s keep chang ing? A . Softkeys ac t on the select ed (highl ight ed) call or me nu item only . Which softke ys are disp layed depend s on the c all or item you h ave s electe d. Q . What is th e best way to look at cal ls whe n I h ave a s hared line or mu ltiple lin es? A . If you have a sh ared lin e or mu ...

  • Cisco Systems CP9951CCAMK9 - page 125

    FAQs and T roubleshooting Cisco Unified IP Phone 89 61, 9951, and 997 1 User Gui de for Cisco Unified Com municati ons M anager 7.1(3) (SIP) 115 2. Pres s the Tr a n s f e r button again. (Y o u do not have to wait for the re cipient to answer to complete the transfe r .) Q. What does the Swap softkey do? A. The Swap softkey allows you to toggle be ...

  • Cisco Systems CP9951CCAMK9 - page 126

    116 OL -19963 -01 Probl em: Miss ing th e All C alls butt on. I would li ke to use the All Ca lls button but it is not on my pho ne. Poss ible Cau se It has not bee n se t up b y your system admi nistra tor . Solution Ask your sy stem ad mini st rato r to enab le the All Call s feat ure for you. Personal Directory Proble m: Ca nnot sign in to Perso ...

  • Cisco Systems CP9951CCAMK9 - page 127

    Cisco Unified IP Phone 89 61, 9951, and 997 1 User Gui de for Cisco Unified Com municati ons M anager 7.1(3) (SIP) 117 Produc t Safe ty, Se curit y, Acces sibi lity , and Rel ated Inform ati on Safety and Per formanc e Inform ation Powe r outage s and othe r devi ces can affec t your Ci sco Uni fied I P Phone . Power Outage Y our access ibility to ...

  • Cisco Systems CP9951CCAMK9 - page 128

    118 OL -19963 -01 Bluetooth Wireless Headsets Performance The Cis co Uni fied IP P hone 9951 and 997 1 supp ort Blueto oth Clas s 2 tech nology when the headse ts suppo rt Bluetooth . Bluetoo th enab les low band widt h wirele ss conn ection s within a range of 30 feet (10 meters ). The bes t perform ance is in the 3 to 6 fee t (1 to 2 me ter) rang ...

  • Cisco Systems CP9951CCAMK9 - page 129

    Product Safety , Security , Ac cessibility , and Related Information Cisco Unified IP Phone 89 61, 9951, and 997 1 User Gui de for Cisco Unified Com municati ons M anager 7.1(3) (SIP) 119 interferen ce to radio co mmunic ations. H owever , there is no guar antee th at interf erence will n ot occur in a partic ular ins talla tion. If this equ ipment ...

  • Cisco Systems CP9951CCAMK9 - page 130

    120 OL -19963 -01 Accessibility Feature Description Set Up Requirements 1. High-Contrast V i sual a nd Audi ble Alert o f Inco ming Call Cisco Un ified IP Ph ones pr ovide an au dibl e alert, and the handset provides a visual alert when the phone receive s an inc oming c all. Th e hand set lig ht strip flashes durin g inco ming calls and stays lit ...

  • Cisco Systems CP9951CCAMK9 - page 131

    Product Safety , Security , Ac cessibility , and Related Information Cisco Unified IP Phone 89 61, 9951, and 997 1 User Gui de for Cisco Unified Com municati ons M anager 7.1(3) (SIP) 121 3. Progr ammabl e Featur e Buttons Users c an use the line buttons to ini tiate, answer , or switc h to a call on a partic ular l ine. Featu res, s uch as speed d ...

  • Cisco Systems CP9951CCAMK9 - page 132

    122 OL -19963 -01 Hearing Impaired Acc essibility Features Access ibil ity fea tures for the hea ring i mpair ed ar e suppo rted on the Ci sco Unifie d IP Phone 8961 , 9951, and 997 1. 6. Standard 12-Key Layout and Grou ping o f Functio ns Cisco Un ified IP Ph one key pads pr ovide sta ndar d key lay out , which en able s use rs to use e xisti ng o ...

  • Cisco Systems CP9951CCAMK9 - page 133

    Product Safety , Security , Ac cessibility , and Related Information Cisco Unified IP Phone 89 61, 9951, and 997 1 User Gui de for Cisco Unified Com municati ons M anager 7.1(3) (SIP) 123 194546 ...

  • Cisco Systems CP9951CCAMK9 - page 134

    124 OL -19963 -01 Accessibility Feature Description Set Up Requirement 1. V isual Message Wa i t i n g I n d i c a t o r (Handset) V ie wable fr om 3 60 de grees, this visu al indicator als o provides an audible mess age waiting ind icator . Users change the v oice message light on their handset and the audib le voi ce messa ge i ndicato r on t hei ...

  • Cisco Systems CP9951CCAMK9 - page 135

    Product Safety , Security , Ac cessibility , and Related Information Cisco Unified IP Phone 89 61, 9951, and 997 1 User Gui de for Cisco Unified Com municati ons M anager 7.1(3) (SIP) 125 Hearing Aid Comp atib le (HAC) Handse t Cisco Uni fie d IP Phone ha ndse ts suppor t the following access ibility features : • He aring-aid compatible • Magne ...

  • Cisco Systems CP9951CCAMK9 - page 136

    126 OL -19963 -01 Mobility Impaired Accessibilit y Features Access ibil ity fea tures fo r the mob ility i mpaired are suppor ted on the Ci sco U nified IP P hone 89 61, 9951, a nd 9971. 194544 3 2 2 4 5 ...

  • Cisco Systems CP9951CCAMK9 - page 137

    Product Safety , Security , Ac cessibility , and Related Information Cisco Unified IP Phone 89 61, 9951, and 997 1 User Gui de for Cisco Unified Com municati ons M anager 7.1(3) (SIP) 127 Accessibility Feature Description Set Up Requirements 1. W ell-S paced, Illuminated Buttons Enable Easy O peration Depend ing on s et up, progr ammabl e button s ...

  • Cisco Systems CP9951CCAMK9 - page 138

    128 OL -19963 -01 Additional Information • Y ou can access the Cisco website at this URL: http:/ /ww w.cisc o.com/ • Cisco Unifie d IP Phone 9951 and 9971 quick r eferen ce ca rds, quick start guides , and end-u ser guides: http:// cisco .com/en /US/pr oducts/ ps10 453/pro ducts _user_gu ide_li st.html • Cisco Un ified IP Ph one 8961 quick re ...

  • Cisco Systems CP9951CCAMK9 - page 139

    Cisco Unified IP Phone 89 61, 9951, and 997 1 User Gui de for Cisco Unified Com municati ons M anager 7.1(3) (SIP) 129 Warran ty Cisco One-Ye ar Limited Ha rdware Warranty Te rms There are speci al terms applicab le to your ha rdware w arranty and various se rvices that you can u se during the wa rranty perio d. Y our formal W arranty Statement, in ...

  • Cisco Systems CP9951CCAMK9 - page 140

    130 OL -19963 -01 ...

  • Cisco Systems CP9951CCAMK9 - page 141

    Cisco Unified IP Phone 89 61, 9951, and 997 1 User Gui de for Cisco Unified Com municati ons M anager 7.1(3) (SIP) 131 Index A accessibility features 119 accessories 53, 107 adapters 1, 16, 32 administrator settings 58 alerts audible call waiting 75 Hold Reversion 81 MCID 84 silent 84 visual call waiting 75 Hold Reversion 81 MCID 84 new voice me ss ...

  • Cisco Systems CP9951CCAMK9 - page 142

    132 OL -19963 -01 Call Pickup, description 74 Call Waiting, description 75 calling features All Calls 68 Ans wer 69 Auto Answ er 69 Barge 70 Call Back 70 Call Forward All 70 Call Park 71 Call Pickup 74 Call Waiting 75 confer ence 76 Divert 77 DND Extension Mobility ( EM) 79 Fast Dial 79 Hold 80 Hold Reversion 81 Hunt Group 81 Intercom 82 Line Statu ...

  • Cisco Systems CP9951CCAMK9 - page 143

    Cisco Unified IP Phone 89 61, 9951, and 997 1 User Gui de for Cisco Unified Com municati ons M anager 7.1(3) (SIP) 133 turn on and off 78 Do Not Disturb. See DND E enable, Privacy 87 Expansion Module 108 F FAQs 113 fast dial s description 79 place a cal l with a fast -dial b utton 79 set up 102 feature buttons. See buttons footstand 4 frequently as ...

  • Cisco Systems CP9951CCAMK9 - page 144

    134 OL -19963 -01 ring settings 96 voice message indicator 95 Line Status description 83 indicators 83 M MAC address Web Dialer 91 Malicious Calle r ID. See MCID MCID description 84 trace a ca ll 84 Meet Me confer ence join 84 description 84 messages 65 Messages button 40 Mobile Connect description 85 switch from Desk to Mobile Phone 85 from Mobile ...

  • Cisco Systems CP9951CCAMK9 - page 145

    Cisco Unified IP Phone 89 61, 9951, and 997 1 User Gui de for Cisco Unified Com municati ons M anager 7.1(3) (SIP) 135 using with Personal Directory 61 plugins 106 ports 1, 16, 32 power-save mode 15, 31, 47 pref eren ces settings 51 Web Dialer 91 Privacy, enab le on a shared line 87 programmable feature buttons 9 Q QRT 87 quality reporting tool. Se ...

  • Cisco Systems CP9951CCAMK9 - page 146

    136 OL -19963 -01 enable and disable 47 touch-sensitive feat ures of 39 trace a suspic ious call 84 Transfer description 90 swap 90 using 90 Transfer button 40 Troubleshooting 113 turn on and off DND 78 Mobile Connect 85 mute 86 U USB device s 107 user options description 93 device select 94 DND 94 fast dial s 102 line settings audible voice messag ...

  • Cisco Systems CP9951CCAMK9 - page 147

    ...

  • Cisco Systems CP9951CCAMK9 - page 148

    The Bluetooth word mark and logo are registered trademarks owned by Bluetooth SIG, Inc., and any use of such marks by Cisco Sys tems, Inc., is under license. Americas Headquarters Cisco Systems , Inc. San Jose, CA Asia Pacific Headquarters Cis co Sy stem s (US A) Pt e. Lt d. Singapore Europe Headq uarters Cisco Sys tems In ternati onal BV Amsterdam ...

Manufacturer Cisco Systems Category Conference Phone

Documents that we receive from a manufacturer of a Cisco Systems CP9951CCAMK9 can be divided into several groups. They are, among others:
- Cisco Systems technical drawings
- CP9951CCAMK9 manuals
- Cisco Systems product data sheets
- information booklets
- or energy labels Cisco Systems CP9951CCAMK9
All of them are important, but the most important information from the point of view of use of the device are in the user manual Cisco Systems CP9951CCAMK9.

A group of documents referred to as user manuals is also divided into more specific types, such as: Installation manuals Cisco Systems CP9951CCAMK9, service manual, brief instructions and user manuals Cisco Systems CP9951CCAMK9. Depending on your needs, you should look for the document you need. In our website you can view the most popular manual of the product Cisco Systems CP9951CCAMK9.

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A complete manual for the device Cisco Systems CP9951CCAMK9, how should it look like?
A manual, also referred to as a user manual, or simply "instructions" is a technical document designed to assist in the use Cisco Systems CP9951CCAMK9 by users. Manuals are usually written by a technical writer, but in a language understandable to all users of Cisco Systems CP9951CCAMK9.

A complete Cisco Systems manual, should contain several basic components. Some of them are less important, such as: cover / title page or copyright page. However, the remaining part should provide us with information that is important from the point of view of the user.

1. Preface and tips on how to use the manual Cisco Systems CP9951CCAMK9 - At the beginning of each manual we should find clues about how to use the guidelines. It should include information about the location of the Contents of the Cisco Systems CP9951CCAMK9, FAQ or common problems, i.e. places that are most often searched by users in each manual
2. Contents - index of all tips concerning the Cisco Systems CP9951CCAMK9, that we can find in the current document
3. Tips how to use the basic functions of the device Cisco Systems CP9951CCAMK9 - which should help us in our first steps of using Cisco Systems CP9951CCAMK9
4. Troubleshooting - systematic sequence of activities that will help us diagnose and subsequently solve the most important problems with Cisco Systems CP9951CCAMK9
5. FAQ - Frequently Asked Questions
6. Contact detailsInformation about where to look for contact to the manufacturer/service of Cisco Systems CP9951CCAMK9 in a specific country, if it was not possible to solve the problem on our own.

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