Manual Gateway Flat Panel Television

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  • Gateway Flat Panel Television - page 1

    Setting up T roubleshooting Y our Gatewa y Plasma T V user's guide ...

  • Gateway Flat Panel Television - page 2

    ...

  • Gateway Flat Panel Television - page 3

    i Contents 1 Introducing Your Gateway Plasma TV . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Impor tant Saf eguards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ...

  • Gateway Flat Panel Television - page 4

    ii Cleaning the scree n . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 4 Cleaning the exte rior . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44 Avoiding image burn-in . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 5 T ...

  • Gateway Flat Panel Television - page 5

    1 1 Intr oducing Y our Gate wa y Plasma TV This chapter provi des basic information about y our Gateway Plasma TV . Read th is chapter to learn about: ■ Features ■ W a rnings and safegua rds ■ Package contents ■ Controls and connecti ons 09359.book Page 1 Wednesday, July 30, 2003 9:01 AM ...

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    2 Chapter 1: Introducing Your Gateway P lasma TV www .gatew a y .com Features Y our plasma TV features: ■ A bright, flic ker-free image ■ Automatic detection and conver sion of film content for correc t display with minim al moti on art ifacts (noi se) ■ Accura te c olor proc essi ng ■ T wo high-definition comp onent video input so ur ces t ...

  • Gateway Flat Panel Television - page 7

    3 Importan t Safeguar ds www .gatew a y .com Impor tant Safeguar ds W arnings and precaut ions ■ Do not place yo ur hands, face, or objects close to the ventilation openings of your plasma TV . The top of your plasma TV get s very hot from exhaust air that is re leased through the vent ilation openings. Burns or personal injuries may occur if you ...

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    4 Chapter 1: Introducing Your Gateway P lasma TV www .gatew a y .com ■ Do not place your plasma TV on a bed, sofa, rug, or other similar surfaces. ■ Never place yo ur plasma TV n ear or over a radi ator or heat source. ■ Do not install yo ur plasma TV in an enclosed area unless correct ventilation is provi ded. ■ Y our plasma TV should be o ...

  • Gateway Flat Panel Television - page 9

    5 Packag e conte nts www .gatew a y .com P ac kage contents Along with yo ur plasma TV , the pa ckaging box contai ns the following items: Remote cont rol T wo AA batter ies Powe r cor d 09359.book Page 5 Wednesday, July 30, 2003 9:01 AM ...

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    6 Chapter 1: Introducing Your Gateway P lasma TV www .gatew a y .com User guide Remote control user guid e 09359.book Page 6 Wednesday, July 30, 2003 9:01 AM ...

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    7 Packag e conte nts www .gatew a y .com Y ou can purc hase these optional accessories for your p lasma TV : ■ W all mount kit. The wall mount k it contains all of the required hardware for mounting y our plasma TV on your wall. (Gateway recommends you use a qualified installer .) For more information, see the W all Mount Ins tal latio n G uid e ...

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    8 Chapter 1: Introducing Your Gateway P lasma TV www .gatew a y .com T urning on the main po wer T o turn on the main power: 1 Connect the power cord to the power cord connector on the back of y our plasma TV , then p lug the other end of the power cord into a correctly grounded electrical outlet or surge pr otector . 2 Press the MAIN PO WER switch ...

  • Gateway Flat Panel Television - page 13

    9 Turning on the main pow er www .gatew a y .com 3 Press the PO WER button on t he front of your plasma TV . The Status LED on the front turns green. Wa r n in g If you will be a wa y for an e xtended period of time , turn off your p lasma TV wit h the MAIN PO WER s witch ins tead of using the re mote con trol or front PO WER but ton. F or added p ...

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    10 Chapter 1: Introducing Your Gateway P lasma TV www .gatew a y .com Fr ont panel contr ols Inpu t Pow e r Status LED Remote Control Sens or Menu +/ - Vo l u m e a n d Adjust +/- 09359.book Page 10 Wednesday, July 30, 2003 9:01 AM ...

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    11 Front p anel contro ls www .gatew a y .com Button Descriptio n V olume and Adjustment +/– Increas es or decre ases t he v olume . OSD activ e: Adjusts on- screen dis pla y (OSD) opt ions. F or more inf ormation, s ee “Using th e OSD” on page 34. Menu +/– Opens and close s the OS D . OSD activ e: Selects on-sc reen displ ay (OSD) option s ...

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    12 Chapter 1: Introducing Your Gateway P lasma TV www .gatew a y .com Bac k panel connections Connector Descriptio n A udio and video co nnect ions See “A udio and video conne ctions” on page 13. RGB and D VI connectio ns See “RGB and D VI conn ections ” on page 14. A udio an d vide o co nnect ions RGB and D VI connec tions 09359.book Page ...

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    13 Back panel connec tions www .gatew a y .com A udio an d video conn ections Connector Description A udio Out Connec ts to an au dio de vice, su ch as a receiv er . Componen t Video 1/ Aud io I n Connec ts to a com ponent au dio/v ideo de vice, s uch as a D VD pla ye r . D VI A udio In Connec ts to the audi o on a D VI de vice, such as a comput er ...

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    14 Chapter 1: Introducing Your Gateway P lasma TV www .gatew a y .com RGB and D VI c onnections Connector Description RGB In Connec ts to an RGB video d ev ice, such as a computer or set-top b ox . RGB Out Connects t o an e xter nal RGB m onitor . D VI In Connec ts to a D VI video de vice , such as a com puter or set-top bo x. RS-232 Connec ts to a ...

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    2 15 Connecting Components Read t his chap ter to learn how t o connect : ■ DVD play ers ■ HDTV decoder set-top boxes ■ VCRs ■ Off- air T V and c able TV ■ External au dio devices ■ Computers Wa r n in g Before c onnectin g any e xternal com ponen ts, unpl ug your p lasma T V . T o restart your plasma TV , see “T urning on the main po ...

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    16 Chapter 2: Connectin g Components www .gatew a y .com Under standing vi deo connections Y our plasma TV has f our types of standard vide o connections. Y ou should use the best connection available to get th e best display . For example, if your DVD player supports a compon ent video connection, connect the D VD player to your plasm a TV us ing ...

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    17 Connecti ng your DVD play er www .gatew a y .com Connecting y our D VD play er Using component video T o connect your DVD player using component video: 1 Connect the green-colo red Y jack on the back of your D VD player to the green-colored Y1 jack on the back of your pl asma TV . 2 Connect the red-colored P R or C R ja ck o n the ba ck of yo ur ...

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    18 Chapter 2: Connectin g Components www .gatew a y .com Using S-Video T o connect your DVD player using S-Video: 1 Connect the S-Vi deo jack on the back o f your DVD player to the S-VIDEO j a c k o n t h e b a c k o f y o u r p l a s m a T V . 2 Connect the red (R) and white ( L) audio jacks on the ba ck of your DVD player to the R and L audio-in ...

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    19 Connecti ng your DVD play er www .gatew a y .com Using composite video T o connect your DVD play er using composite video: 1 Conn ect t he yello w vi deo j ack o n th e bac k of your D VD play er to t he yellow VIDEO 1 jack on the back of your plasma TV . 2 Connect the red (R) and white ( L) audio jacks on the ba ck of your DVD player to the R a ...

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    20 Chapter 2: Connectin g Components www .gatew a y .com Connecting y our HDTV set-top bo x Using component video T o connect your HDTV decoder se t-top box using component video: 1 Connect th e green Y jack on the ba ck of your HDTV set-to p box to the g r e e n Y 2 j a c k o n t h e b a c k o f y o u r p l a s m a T V . 2 Connect the red P R or C ...

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    21 Connecti ng your HDTV se t-top box www .gatew a y .com Using RGB video T o connect your HDTV decoder set-top box using RGB video: 1 Connect the 15-pin D-Sub RGB jack on the back of your H DTV set-top box to the RGB-IN jack on t he back of your plasma TV . 2 Connect the red (R) and white (L) audio-out jacks on the ba ck of your HDTV set-top box t ...

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    22 Chapter 2: Connectin g Components www .gatew a y .com Connecting y our VCR or video camera Using S-Video T o connect your VCR or video camera using S-Video: 1 Connect the S-Video jack on the back of your VCR or video camera to the S-VIDEO jack on the ba ck of your plasma TV . 2 Connect the red (R) and white ( L) audio jacks on the back of your V ...

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    23 Connecti ng your VCR or vide o camera www .gatew a y .com Using composite video T o connect your VCR or video camera using composite video: 1 Connect the yellow video jack on the back of your VCR or video camera to the yellow VIDEO 1 jack on the back of your plasma TV . 2 Connect the red (R) and white ( L) audio jacks on the back of your VCR or ...

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    24 Chapter 2: Connectin g Components www .gatew a y .com Using coaxial (RF) T o connect your VCR using coaxial (RF) audio and video: 1 Connect the “outp ut to TV” (RF out or Antenna o ut) jack on the back of your VCR to the ANT jack on the back of your plas ma TV . 2 Sele ct TV using the INPUT button on t he front of your plasm a TV . If you ha ...

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    25 Connectin g off-air TV o r cable TV www .gatew a y .com Connecting off-air TV or cab le TV T o connect off-air TV or cable T V using coaxial (RF) audio and video: 1 Connect the coaxial (RF) connec tor from your antenna or cable box to the ANT connector on the back of your pla sma TV . 2 Sele ct TV using the INPUT button on t he front of your pla ...

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    26 Chapter 2: Connectin g Components www .gatew a y .com Connecting e xternal amplified speaker s Y ou can connect your plasma TV to a set of external, amplified speakers using the AUDIO OUT ja cks located on the back of your plasma TV . If your speakers have remote turn-on/off capa bility , connect the external speaker switch. T o connect your ext ...

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    27 Connecti ng an external receiver or amplifi er www .gatew a y .com Connecting an e xternal receiver or amplifier Y ou can connect an external receiver or amplifier to your plasma TV . Y our plasma TV is equipped wit h a external speaker switch tha t can automatically send a remo te turn-on/of f signal to an ex ternal receiver or a mplifier . T o ...

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    28 Chapter 2: Connectin g Components www .gatew a y .com Connecting a subw oofer Y our plasma TV has built-in speakers. Y o u can enhanc e the bass response of your plasma TV’ s sound by connecting an external, amplified subwoofe r . T o connect your subwoofer: 1 Connect the audio jack on the ba ck of your subwoofer to the SUBWOOFER j a c k o n t ...

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    29 Connecti ng a comput er www .gatew a y .com Connecting a computer Using D VI video T o connect your computer us ing DVI video: 1 Connect the DVI con nector on your computer to the DVI-In connector on the back o f your plasma TV . 2 Connect the Audio Ou t jack on your computer to the D VI Audio In jacks on the back o f your plasma TV . 3 Sele ct ...

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    30 Chapter 2: Connectin g Components www .gatew a y .com Using RGB video T o connect your computer us ing RGB video: 1 Connect the 15 -pin D-Sub RGB connector on your computer to the RGB -IN connector on the back o f your plasma TV . 2 Connect the Audio Out jack on your computer to the RGB Audio In j acks on the back o f your plasma TV . 3 Sele ct ...

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    31 Connecti ng a comput er www .gatew a y .com Connecting an e xternal monitor A RGB loop-out (labeled RGB Out) le ts you connect another RGB monitor . The RGB loop-out disp lays the same signal as the R GB In video input source . T o connect your external monitor: ■ Connect the RGB connector on your monitor to the RGB Out connector on the back o ...

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    32 Chapter 2: Connectin g Components www .gatew a y .com 09359.book Page 32 Wednesday, July 30, 2003 9:01 AM ...

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    3 33 Adjusting Y our Plasma TV Settings Read th is chapter to learn how to ad just your pl asma TV settings from the on-sc reen display (OSD). Y ou can also use your remote control to change some settings. For more information, see Yo u r G a t e w a y R e m o t e Contro l User’ s Guide . 09359.book Page 33 Wednesday, July 30, 2003 9:01 AM ...

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    34 Chapter 3: Adjusting Y our Plasma TV Settings www .gatew a y .com Using the OSD Y our plasma TV features an on-screen display (OSD) tha t lets you adjust an d save contrast, brightness, a nd other settings. The TV saves changes you make to the settings, even if you turn off the TV . T o adjust settings from the OSD: 1 Press the MENU + or – but ...

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    35 Using t he OS D www .gatew a y .com OSD men us and options Y ou can use these OSD menus a nd options to adjust vario us settings for your pla sma TV . OSD Menu Description PICT URE – TV , A V1, A V2, Component 1, and Compon ent 2 video s ources INPUT SOURCE. Switches b etwee n av ailable vide o input sou rces . CONTRAST. Adjusts the contrast o ...

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    36 Chapter 3: Adjusting Y our Plasma TV Settings www .gatew a y .com PICTURE – RGB /DVI video sources INPUT SOURCE. Switc hes betw een a vailab le vide o input sou rces . CONTRAST. Adjusts the contrast of the pictur e. BRIGHTNESS. Adjusts t he brightne ss of the pic ture. Y ou ma y ne ed to readju st brightne ss after the plasma TV warms up . COL ...

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    37 Using t he OS D www .gatew a y .com SOUND B ASS. Adjusts th e bass . The A UDIO OUTPUT option m ust be set to V ARIABLE to adjust this setting. TREBLE. Adjusts the treb le. Th e A UDIO OUTPU T opti on must be s et to V AR IABL E to us e this opti on. B ALANCE. Adjus ts the bal ance le vel betw een the chan nels. The A UDIO OU TPUT option must be ...

  • Gateway Flat Panel Television - page 42

    38 Chapter 3: Adjusting Y our Plasma TV Settings www .gatew a y .com PIP/POP PIP . T urns PIP mode on or off . When PIP is turned on, y ou can displa y two pictu res at one time . One pi cture is di spla yed on th e full screen and the oth er pict ure is disp la y ed in a sm all windo w . The picture on the full screen is the main pictur e. The p i ...

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    39 Using t he OS D www .gatew a y .com PIP/POP ( continu ed) POP . T ur ns POP mode on or off . When POP is turned on, the sc reen is split into two pictu res . The picture on the left side of your scre en is the main pic ture. The p icture on the right side of the scree n is the su b-pict ure . Y ou can u se POP mode if your v ideo inpu t source i ...

  • Gateway Flat Panel Television - page 44

    40 Chapter 3: Adjusting Y our Plasma TV Settings www .gatew a y .com TV CHANNEL. Change s the TV channel. CHANNEL ST A TUS. Sets the status of t he TV channe l. NORMAL is t he def ault . F A V programs the cha nnel as a f av orite channel. LOCK pre vents the chan nel from be ing vi ew ed. Y ou need the remote con trol to u se this optio n. F or mor ...

  • Gateway Flat Panel Television - page 45

    41 Using t he OS D www .gatew a y .com OTHER OSD TIMEOUT. T urns the OSD tim er on and of f . T o av oid image bur n-in, we recommend that you keep this time r turned on. SET OSD TIME. Specif ies the n umber of seconds the OS D men u is displ a ye d bef ore it turns off automat ically . The OSD TIMEOUT option m ust be tu rned on to use th is option ...

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    42 Chapter 3: Adjusting Y our Plasma TV Settings www .gatew a y .com 09359.book Page 42 Wednesday, July 30, 2003 9:01 AM ...

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    4 43 Maintenance and T r oub leshooting Read thi s chapter to le arn how to main tain and troubleshoot your pla sma TV . 09359.book Page 43 Wednesday, July 30, 2003 9:01 AM ...

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    44 Chapte r 4: Maintenanc e and Troub leshooti ng www .gatew a y .com Cleaning and maintenance Cleaning the screen ■ Do not use substances suc h as glass cleaners, solvents, and thinners. ■ The screen of your plasma TV ha s been specially treated. W ipe the surface gently using only a cleaning cloth or a soft, lint-free cl oth. ■ If the surfa ...

  • Gateway Flat Panel Television - page 49

    45 Trou bleshoot ing www .gatew a y .com A v oiding ima ge burn-i n ■ Displaying the sa me stationary images over an extended p eriod of time, such as a black bar , stock tic ker , video gam e, or a shopp ing channe l logo , can le ave a per manen t ghost i mage (burn- in). A void b urn- in by mixing your viewing p atterns. Do not show the sa me ...

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    46 Chapte r 4: Maintenanc e and Troub leshooti ng www .gatew a y .com The displ ay image do es not cover the entire screen ■ If you a re using RGB mode, make sure that H-WIDTH and V -SIZE in the OSD are set correctly . ■ If you are us ing TV , A V1, A V2, or component with 480i input , use the SCREEN WIDTH or WIDE button on the remote control t ...

  • Gateway Flat Panel Television - page 51

    47 Trou bleshoot ing www .gatew a y .com T elephone sup por t If this troubleshooting information does not resolve your problem or if you have other questions relating to your plasma TV , call our Service Center at 888-737-MyGW ( 6949). For more information about Gateway , visit www .ga tew ay .co m . 09359.book Page 47 Wednesday, July 30, 2003 9:0 ...

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    48 Chapte r 4: Maintenanc e and Troub leshooti ng www .gatew a y .com 09359.book Page 48 Wednesday, July 30, 2003 9:01 AM ...

  • Gateway Flat Panel Television - page 53

    A 49 Signal Frequenc y Inf ormation Read this appendix for si g nal frequency information. 09359.book Page 49 Wednesday, July 30, 2003 9:01 AM ...

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    50 Appendi x A: Signa l Frequenc y Informati on www .gatew a y .com TV , A V1, and A V2 inputs Component 1 and Component 2 inputs Horiz ontal (KHz ) Vert ical (H z) Format 15.7 60 NTSC Video 15.6 50 P AL Video Horizon tal (KHz) Ve rtical (Hz ) Format 15.7 60 NTSC Video 15.6 50 P AL Video 15.7 60 480i (SDTV) 31.5 60 480p (EDTV) 33.0 60 1080i (HD TV) ...

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    51 RGB and DVI inp uts www .gatew a y .com RGB and D VI inputs Mode Horizon tal (KHz) Ver tical (Hz) Format Refresh 1 31.5 59.9 640 × 480 (V GA) 60 2 37.9 72.8 640 × 480 (V GA) 72 3 37.5 75.0 640 × 480 (V GA) 75 4 43.3 85.0 640 × 480 (V GA) 85 5 35.1 56.3 800 × 600 (SV GA) 56 6 37.9 60.3 800 × 600 (SV GA) 60 7 48.1 72.2 800 × 600 (SV GA) 72 ...

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    52 Appendi x A: Signa l Frequenc y Informati on www .gatew a y .com * These modes not ava ilable in RGB mode with DVI output. 15* 80.0 75.0 1280 × 1024 (SXGA) 75 16* 91.1 85.0 1280 × 1024 (SXGA) 85 18 3 1.5 70.0 720 × 400 ( DOS ) 70 19 3 1.5 50.0 640 × 480 ( V GA) 5 0 20* 45.0 60.0 1280 × 720p (HDTV) 60 21* 33.8 60.0 1920 × 1080i (HDTV) 60i 2 ...

  • Gateway Flat Panel Television - page 57

    B 53 Saf ety , Regulator y , and Legal Inf ormation Regulator y compliance statements United State s of A meric a Federal Communicati ons Commission (FCC) Unintentional emitter per FCC Part 15 This device has been tested and foun d to comply w ith the limits for a C l a s s B d i g i t a l d e v i c e , p u r s u a n t t o P a r t 1 5 o f t h e F C ...

  • Gateway Flat Panel Television - page 58

    54 Safety, Re gulatory, an d Legal Inform ation www .gatew a y .com This equipment generates, uses, and can radiate ra dio frequency energy and, if not installed and used in accordance with the instructio ns, may cause harmful inter ference to radio or televi sion reception. However , there is no guarantee that interfer ence will not occur in a par ...

  • Gateway Flat Panel Television - page 59

    55 Regu latory comp liance stat ements www .gatew a y .com Laser sa fety statement All Gateway syst ems equipped with CD and DVD d rives comply with the ap propriate safety standards, includin g IEC 825. T he laser devices in t hese components are c lassified as “Class 1 Laser Products ” under a US Department of Healt h and Human Services (DHHS ...

  • Gateway Flat Panel Television - page 60

    56 Safety, Re gulatory, an d Legal Inform ation www .gatew a y .com P ower lines Do not locate the anten na near overhead light or power circuits, or where it could fall int o such power line s or cir cuits. Wa r n in g When installi ng or real igning an ou tside ante nna sy stem, ex treme care s hould be t aken to keep from touc hing such power li ...

  • Gateway Flat Panel Television - page 61

    57 Notices www .gatew a y .com Notices Copy right © 2003 Gate wa y , Inc. All Rights Reserved 14303 Gatewa y P lace P oway , CA 92064 USA All Rights Reser ved This publication is protected by cop yright and all rights are reser ved. No part of it may be reproduced or transmitted b y any means or in any f orm, without pr ior consent in writing from ...

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    58 Safety, Re gulatory, an d Legal Inform ation www .gatew a y .com 09359.book Page 58 Wednesday, July 30, 2003 9:01 AM ...

  • Gateway Flat Panel Television - page 63

    59 Inde x A accessories 7 adjust brightness 35 , 36 color 35 contrast 35 , 36 screen width 35 , 36 sound 37 TV settings 35 Adjustment button 11 , 34 amplified speakers connecti ng 26 amplifier connecti ng 27 anten na connec tion 13 audio and vide o connectio n 12 , 13 audio in connec tion 13 audio out c onnection 13 B back p anel conn ection s 12 b ...

  • Gateway Flat Panel Television - page 64

    60 contrast 35 , 36 D DVD play er connect ing componen t video 17 connec ting composi te video 19 connecti ng S-Video 18 DVI audio in connec tion 13 connecti on 12 , 14 in connection 14 E external amplified speakers connecti ng 26 external monitor connecti ng 31 external receiver connecti ng 27 external speaker switch con nection 13 F features 2 fr ...

  • Gateway Flat Panel Television - page 65

    61 connecti on 12 , 14 in connection 14 out connection 14 RS-232 c onnection 14 S safety 3 screen width 35 , 36 Servi ce Cent er 47 setting up safety precautions 3 signal frequency Compon ent 1 and C ompone nt 2 50 RGB and D VI 51 TV, AV1, and AV2 50 status LED 11 subwoofer connecti ng 28 connecti on 13 support 47 S-Vide o 16 connecti on 13 T timeo ...

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    62 09359.book Page 62 Wednesday, July 30, 2003 9:01 AM ...

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    ...

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    MAN MON 42" PLASMA TV GDE R3 7/03 ...

Manufacturer Gateway Category Flat Panel Television

Documents that we receive from a manufacturer of a Gateway Flat Panel Television can be divided into several groups. They are, among others:
- Gateway technical drawings
- Flat Panel Television manuals
- Gateway product data sheets
- information booklets
- or energy labels Gateway Flat Panel Television
All of them are important, but the most important information from the point of view of use of the device are in the user manual Gateway Flat Panel Television.

A group of documents referred to as user manuals is also divided into more specific types, such as: Installation manuals Gateway Flat Panel Television, service manual, brief instructions and user manuals Gateway Flat Panel Television. Depending on your needs, you should look for the document you need. In our website you can view the most popular manual of the product Gateway Flat Panel Television.

A complete manual for the device Gateway Flat Panel Television, how should it look like?
A manual, also referred to as a user manual, or simply "instructions" is a technical document designed to assist in the use Gateway Flat Panel Television by users. Manuals are usually written by a technical writer, but in a language understandable to all users of Gateway Flat Panel Television.

A complete Gateway manual, should contain several basic components. Some of them are less important, such as: cover / title page or copyright page. However, the remaining part should provide us with information that is important from the point of view of the user.

1. Preface and tips on how to use the manual Gateway Flat Panel Television - At the beginning of each manual we should find clues about how to use the guidelines. It should include information about the location of the Contents of the Gateway Flat Panel Television, FAQ or common problems, i.e. places that are most often searched by users in each manual
2. Contents - index of all tips concerning the Gateway Flat Panel Television, that we can find in the current document
3. Tips how to use the basic functions of the device Gateway Flat Panel Television - which should help us in our first steps of using Gateway Flat Panel Television
4. Troubleshooting - systematic sequence of activities that will help us diagnose and subsequently solve the most important problems with Gateway Flat Panel Television
5. FAQ - Frequently Asked Questions
6. Contact detailsInformation about where to look for contact to the manufacturer/service of Gateway Flat Panel Television in a specific country, if it was not possible to solve the problem on our own.

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