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Manual Apple CPX3

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  • Apple CPX3 - page 1

    1 Projector CPX3 User's Manual (detailed) Operating Guide Thank you for purchasing this projector . WARNING ►Before using this product, please read all manuals for this product. Be sure to read “Safety Guide” rst. After reading them, store them in a safe place for future reference. About this manual V arious symbols are used in this m ...

  • Apple CPX3 - page 2

    2 About this manual . . . . . . . . . . 1 C o n t e n t .................. 2 Projector features . . . . . . . . . . 3 Prepar ations . . . . . . . . . . . . . . 3 Contents of package . . . . . . . . . . . . . 3 Fastening the lens cover . . . . . . . . . . 3 Replacing the lter cover for bottom-up use . . . . . . . . . . . . . . . . 3 Par t names . ...

  • Apple CPX3 - page 3

    3 Projector features / Prepar ations NO TE • Keep the original packing materials, for future reshipment. Be sure to use the original packing materials when moving the projector . Use special caution for the lens. F astening the lens co ver T o avoid losing the lens cover , please fasten the lens cover to the projector using the enclosed strap. 1. ...

  • Apple CPX3 - page 4

    4 Par t names Part names Projector (1) Lamp cover (  52 ) The lamp unit is inside. (2) Focus ring (  16 ) (3) Zoom ring (  16 ) (4) Control panel (  5 ) (5) Speaker (  32 ) (6) Elevator knobs (x 2) (  16 ) (7) Elevator feet (x 2) (  16 ) (8) Lens (  13, 55 ) (9) Lens cover (  3 ) (10) Intake vents (1 1) Filter cover (  ...

  • Apple CPX3 - page 5

    5 Par t names Control panel (1) ST ANDBY/ON button (  13 ) (2) INPUT/ENTER button (  14, 20 ) (3) MENU button (  20 ) It consists of four cursor buttons. (4) POWER indicator (  13, 57) (5) TEMP indicator (  57 ) (6) LAMP indicator (  57 ) R emote control (1) VIDEO button (  15 ) (2) COMPUTER button (  14 ) (3) MY SOURCE/DOC. ...

  • Apple CPX3 - page 6

    6 C B A 16:10 B C A 4:3 Setting up Install the projector according to the environment and manner the projector will be used in. On a horizontal surface Suspended from the ceiling • Keep a space of 30 cm or more between the sides of the projector and other objects such as walls. • Consult with your dealer before a special installation such as su ...

  • Apple CPX3 - page 7

    7 Setting up WARNING ►Place the projector in a stable horizontal position. If the projector falls or is knocked over it could cause injury and/or damage to the projector . Using a damaged projector could then result in re and/or electric shock. • Do not place the projector on an unstable, slanted or vibrational surface such as a wobbly or in ...

  • Apple CPX3 - page 8

    8 K COMPUTER IN1 COMPUTER IN2 USB AUDIO OUT AUDIO IN S-VIDEO VIDEO AUDIO OUT AUDIO IN USB-A AUDIO OUT RGB OUT VIDEO OUT AUDIO OUT L R S-VIDEO OUT AUDIO OUT L R AUDIO OUT L R COMPONENT C R /P R C B /P B Y HDMI HDMI OUT DVI OUT RGB OUT Setting up Connecting your de vices Be sure to read the manuals for devices before connecting them to the projector ...

  • Apple CPX3 - page 9

    9 Setting up NOTE • Be sure to read the manuals for devices before connecting them to the projector , and make sure that all the devices are suitable to be connected with this product. Before connecting to a PC, check the signal level, the signal timing, and the resolution. - Some signal may need an adapter to input this projector . - Some PCs ha ...

  • Apple CPX3 - page 10

    10 Setting up Connecting pow er suppl y 1. Put the connector of the power cord into the AC inlet of the projector . 2. Firmly plug the power cord’s plug into the outlet. In a couple of seconds after the power supply connection, the POWER indicator will light up in steady orange. Please remember that when the AUTO ON function (  38 ) activated, ...

  • Apple CPX3 - page 11

    1 1 Remote control Putting batteries Please set the batteries to the remote control before using it. If the remote control starts to malfunction, try to replace the batteries. If you will not use the remote control for long period, remove the batteries from the remote control and store them in a safe place. 1. Holding the hook part of the battery c ...

  • Apple CPX3 - page 12

    12 Using as a simple PC mouse & k eyboar d The enclosed remote control works as a simple mouse and keyboard of the PC, when the projector's USB port (B type) connects with the PC's mouse port via a mouse cable. (1) P AGE UP key: Press the P AGE UP button. (2) P AGE DOWN key: Press the P AGE DOWN button. (3) Mouse left button: Press th ...

  • Apple CPX3 - page 13

    13 VIDEO DOC.CAMERA KEYSTONE ASPECT SEARCH BLANK MUTE MY BUTTON POSITION 1 2 ESC ENTER MENU RESET COMPUTER MY SOURCE/ AUTO MAGNIFY PAGE UP VOLUME DOWN ࡯ ON OFF 㧗 FREEZE T ur ning on the pow er 1. Make sure that the POWER indicator turns in steady orange and the lens cover is removed. 2. Press the ST ANDBY/ON button on the projector or the remot ...

  • Apple CPX3 - page 14

    14 Operating T empor arily muting the sound 1. Press the MUTE button on the remote control. A dialog will appear on the screen indicating that you have muted the sound. T o restore the sound, press the MUTE, VOLUME + or VOLUME - button. Even if you do not do anything, the dialog will automatically disappear after a few seconds. ● When is selected ...

  • Apple CPX3 - page 15

    15 Operating Selecting an input signal (continued) 1. Press the VIDEO button on the remote control. Each time you press the button, the projector switches its input port as below . S-VIDEO VIDEO ● If the VIDEO button is pushed to switch from a signal from the COMPUTER IN1, COMPUTER IN2 or HDMI port, when TURN ON is selected for the AUTO SEARCH it ...

  • Apple CPX3 - page 16

    16 Adjusting the zoom and f ocus 1. Use the zoom ring to adjust the screen size. 2. Use the focus ring to focus the picture. Operating Focus ring Zoom ring Adjusting the projector's eleva tor When the place to put the projector is slightly uneven to the left or right, use the elevator feet to place the projector horizontally . Using the feet c ...

  • Apple CPX3 - page 17

    17 Adjusting the position 1. Press the POSITION button on the remote control. The “POSITION” indication will appear on the screen. 2. Use the ▲/▼/◄/► cursor buttons to adjust the picture position. When you want to reset the operation, press the RESET button on the remote control during the operation. T o complete this operation, press t ...

  • Apple CPX3 - page 18

    18 Operating Using the magnify feature 1. Press the ON button of MAGNIFY on the remote control. The “MAGNIFY” i ndication will appear on the screen (alt hough the indication will disappear in several seconds with no operation), and the projector will go into the MAGNIFY mode. 2. Use the ▲/▼ cursor buttons to adjust the zoom level. T o move ...

  • Apple CPX3 - page 19

    19 Operating T empor arily blanking the scr een 1. Press the BLANK button on the remote control. The blank screen will be displayed instead of the screen of input signal. Please refer to the BLANK item in the SCREEN menu (  34 ). T o exit from the blank screen and return to the input signal screen, press the BLANK button again. ● The projector ...

  • Apple CPX3 - page 20

    20 Operating Using the menu function This projector has the following menus: PICTURE, IMAGE, INPUT , SETUP , AUDIO, SCREEN, OPTION, C.C. and EASY MENU. EASY MENU consists of functions often used, and the other menus are classied into each purpose. Each of these menus is operated using the same methods. The basic operations of these menus are as ...

  • Apple CPX3 - page 21

    21 EASY MENU EASY MENU Item Description ASPECT Using the ◄/► buttons switches the mode for aspect ratio. See the ASPECT item in IMAGE menu (  26 ) . AUTO KEYSTONE EXECUTE Using the ► button executes the auto keystone function. See the AUTO KEYST ONE EXECUTE item in SETUP menu (  31 ) . KEYSTONE Using the ◄/► buttons corrects the ver ...

  • Apple CPX3 - page 22

    22 EASY MENU Item Description BRIGHTNESS Using the ◄/► buttons adjusts the brightness. See the BRIGHTNESS item in PICTURE menu (  23 ). CONTRAST Using the ◄/► buttons adjusts the contrast. See the CONTRAST item in PICTURE menu (  23 ). COLOR Using the ◄/► buttons adjusts the strength of whole color . See the COLOR item in PICTURE ...

  • Apple CPX3 - page 23

    23 PICTURE Menu PICTURE Menu Item Description BRIGHTNESS Using the ▲/▼ buttons adjusts the brightness. Light ó Dark CONTRAST Using the ▲/▼ buttons adjusts the contrast. Strong ó Weak GAMMA Using the ▲/▼ buttons switches the gamma mode. T o adjust CUSTOM Selecting a mode whose name includes CUSTOM and then pressing the ► button or th ...

  • Apple CPX3 - page 24

    24 Item Description COLOR TEMP Using the ▲/▼ buttons switches the color temperature mode. T o adjust CUSTOM Selecting a mode whose name includes CUSTOM and then pressing the ► button or the ENTER button displays a dialog to aid you in adjusting the OFFSET and GAIN of the selected mode. OFFSET adjustments change the color intensity on the whol ...

  • Apple CPX3 - page 25

    25 PICTURE Menu Item Description MY MEMOR Y This projector has 4 memories for adjustment data (for all the items of the PICTURE menu). Selecting a function using the ▲/▼ buttons and pressing the ► or ENTER button performs each function. LOAD1 ó LOAD2 ó LOAD3 ó LOAD4 SA VE4 ó SA VE3 ó SA VE2 ó SA VE1 LOAD1, LOAD2, LOAD3, LOAD4 Performing ...

  • Apple CPX3 - page 26

    26 IMAGE Menu IMAGE Menu Item Description ASPECT Using the ▲/▼ buttons switches the mode for aspect ratio. For a PC signal NORMAL ó 4:3 ó 16:9 ó 16:10 ó REAL For an HDMI signal NORMAL ó 4:3 ó 16:9 ó 16:10 ó 14:9 ó REAL For a Video signal, s-video signal or component video signal 4:3 ó 16:9 ó 16:10 ó 14:9 ó REAL For no signal 16:10 ...

  • Apple CPX3 - page 27

    27 IMAGE Menu Item Description H PHASE Using the ▲/▼ buttons adjusts the horizontal phase to eliminate icker . Right ó Left • This ite m can be selected only for a c omputer signal or component video signal. H SIZE Using the ▲/▼ buttons adjusts the horizontal size. Large ó Small • This item can be selected only for a computer signa ...

  • Apple CPX3 - page 28

    28 INPUT Menu INPUT Menu Item Description PROGRESSIVE Using the ▲/▼ buttons switches the progress mode. TV ó FILM ó TURN OFF • This function is performed only for an interlaced signal of a video, s-video or component video of 525i (480i) or 625i (576i) signal. • When TV or FILM is selected, the screen image will be sharp. FILM adapts to t ...

  • Apple CPX3 - page 29

    29 Item Description VIDEO FORMA T Set the video format for the s-video port and video port. (1) Use the ◄/► buttons to select the input port. (2) Using the ▲/▼ buttons switches the mode for video format. AUTO ó NTSC ó P AL ó SECAM N-P AL ó M-P AL ó NTSC4.43 • This item is performed only for a video signal from the VIDEO port or the S ...

  • Apple CPX3 - page 30

    30 INPUT Menu Item Description RESOLUTION The resolution for the COMPUTER IN1 and COMPUTER IN2 input signals can be set on this projector . (1) In the INPUT menu select the RESOLUTION using the ▲/▼ buttons and press the ► button. The RESOLUTION menu will be displayed. (2) In the RESOLUTION menu, select the resolution you wish to display using ...

  • Apple CPX3 - page 31

    31 SETUP Menu SETUP Menu Item Description AUTO KEYSTONE EXECUTE Selecting this item performs the automatic keystone distortion correction. Projector automatically corrects vertical keystone distortion due to the (forward/backward) setup angle by itself. This function will be execut ed only once when selected in the menu. When the slant of the proje ...

  • Apple CPX3 - page 32

    32 SETUP Menu SETUP Menu (continued) Item Description WHISPER Using the ▲/▼ buttons turns off/on the whisper mode. NORMAL ó WHISPER • When the WHISPER is selected, acoustic noise and screen brightness are reduced. MIRROR Using the ▲/▼ buttons switches the mode for mirror status. NORMAL ó H:INVERT ó V :INVERT ó H&V :INVERT If the T ...

  • Apple CPX3 - page 33

    33 A UDIO Menu AUDIO Menu From the AUDIO menu, items shown in the table below can be performed. Select an item using the ▲/▼ cursor buttons, and press the ► cursor button or the ENTER button to execute the item. Then perform it according to the following table. Item Description VOLUME Using the ▲/▼ buttons adjusts the volume. High ó Low ...

  • Apple CPX3 - page 34

    34 SCREEN Menu SCREEN Menu Item Description LANGUAGE Using the ▲/▼ buttons switches the OSD (On Screen Display) language. SUOMI ó POLSKI ó TÜRKÇE ENGLISH ó FRANÇAIS ó DEUTSCH ó ESP AÑOL ó IT ALIANO NORSK ó NEDERLANDS ó PORTUGUÊS ó 日本語 ó ó ó SVENSKA ó MENU POSITION Using the ▲/▼/◄/► buttons adjusts the menu positi ...

  • Apple CPX3 - page 35

    35 SCREEN Menu Item Description ST ART UP Using the ▲/▼ buttons switches the mode for the start-up screen. The start-up screen is a screen displayed when no signal or an unsuitable signal is detected. MyScreen ó ORIGINAL ó TURN OFF Feature MyScreen Screen can be registered by the MyScreen item (  35 ) . ORIGINAL Screen preset as the standa ...

  • Apple CPX3 - page 36

    36 SCREEN Menu Item Description MyScreen (continued) When the registration is completed, the registered screen and the following message is displayed for several seconds: “MyScreen registration is nished.” If the registration failed, the following message is displayed: “A capturing error has occurred. Please try again.” • This function ...

  • Apple CPX3 - page 37

    37 SCREEN Menu Item Description SOURCE NAME Each input port for this projector can have a name applied to it. (1) Use the ▲/▼ buttons on the SCREEN menu to select SOURCE NAME and press the ► button. The SOURCE NAME menu will be displayed. (2) Use the ▲/▼ buttons on the SOURCE NAME menu to select the port to be named and press the ► butt ...

  • Apple CPX3 - page 38

    38 OPTION Menu OPTION Menu Item Description AUTO SEARCH Using the ▲/ ▼ buttons t urns on/of f the automatic signa l search fun ction. TURN ON ó TURN OFF When the TURN ON is selected, detecting no signal automatically cycles through input ports in the following order . The search is started from the current port. Then when an input is found, th ...

  • Apple CPX3 - page 39

    39 Item Description AUTO OFF Using the ▲/▼ buttons adjusts the time to count down to automatically turn the projector off. Long (max. 99 minutes) ó Short (min. 0 minute = DISABLE) When th e time i s set t o 0, the projec tor is n ot turn ed of f automaticall y . When the time is set to 1 to 99, and when the passed time with no- signal or an un ...

  • Apple CPX3 - page 40

    40 Item Description MY BUTT ON This item is to assign one of the following function to MY BUTT ON 1 and 2 on the remote control (  5 ) . Choose 1 or 2 on the MY BUTT ON menu using the ◄/► button rst. Then using the ▲/▼ buttons se ts one of the f ollowing functi ons to the chosen button. • COMPUTER1: Sets port to COMPUTER IN1. • CO ...

  • Apple CPX3 - page 41

    41 Item Description SERVICE (continued) AUTO ADJUST Using the ▲/▼ buttons enables/disables the automatic adjustment. When DISABLE is selected, the automatic adjustment feature is disabled, although rough adjustment is automatically performed depending on the basic setting. FINE ó F AST ó DISABLE FINE: Finer tuning including H.SIZE adjustment. ...

  • Apple CPX3 - page 42

    42 Item Description SERVICE (continued) KEY LOCK Using the ▲/▼ buttons turns on/off the key lock feature. When TURN ON is selected, the buttons on the projector except the ST ANDBY/ON button are locked. TURN ON ó TURN OFF • Please use to avoid a mischief and touching accidentally . This function does not have any effect on the remote control ...

  • Apple CPX3 - page 43

    43 Item Description SECURITY This projector is equipped with security functions. User registration is required before using the security functions. Please contact your local dealer . 1. Using Security Features 1.1 Inputting the P ASSWORD 1.1-1 Use the ▲/▼ buttons on the OPTION menu to select SECURITY and press the ► button. The ENTER P ASSWOR ...

  • Apple CPX3 - page 44

    44 Item Description SECURITY (continued) 1.3 If you have forgotten your P ASSWORD 1.3-1 Follow the procedure in 1.1-1 to display the ENTER P ASSWORD BOX. 1.3-2 While the ENTER P ASSWORD BOX is displayed, press and hold the RESET button for about 3 seconds or press and hold the INPUT and ► buttons on the projector for about 3 seconds The 10 digit ...

  • Apple CPX3 - page 45

    45 Item Description SECURITY (continued) 2.2-4 Move the cursor to the right side of the CHECK P ASSWORD BOX and press the ► button to display the P ASSWORD for about 20 seconds, please make note of the P ASSWORD during this time. Pressing the ENTER button will return to MyScreen P ASS WORD on/off menu. When a P ASSWORD is set for MyScreen: • Th ...

  • Apple CPX3 - page 46

    46 Item Description SECURITY (continued) 3.1-2 Use the ▲/▼ buttons on the PIN LOCK on/off menu to select TURN ON and the PIN BOX will be displayed. 3.1-3 I np ut a 4 pa rt P IN C od e us in g t he ▲ , ▼, ◄ , ►, COMPUTER and INPUT buttons. A CONFIRMA TION BOX will appear . Reenter the same PIN Code. This will complete the PIN Code regist ...

  • Apple CPX3 - page 47

    47 Item Description SECURITY (continued) 4. Using the T ransition Detector Function While the T ransition Detector function is ON, when power switch is started to supply to the projector , it might react as below . • T ransition Detector alarm shown below might appear on screen, if the projector has been moved or re-installed. • T ransition Det ...

  • Apple CPX3 - page 48

    48 Item Description SECURITY (continued) 4.3 Setting the T ransition Detector off 4.3-1 Follow the procedure in 4.1-1 to display the T ransition Detector on/off menu. 4.3-2 Select TURN OFF to display the ENTER P ASSWORD BOX (large). Enter the registered P ASSWORD and the screen will return to the T ransition Detector on/off menu. If an incorrect P ...

  • Apple CPX3 - page 49

    49 Item Description SECURITY (continued) 5. Using the MY TEXT P ASSWORD function This item allows you to display your own message (MY TEXT) on the ST ART UP screen and INPUT -INFORMA TION. It can be protected by a password to prevent it from being overwritten. 5.1 Writing the MY TEXT (1) Use the ▲/▼ buttons on the SECURITY menu to select the MY ...

  • Apple CPX3 - page 50

    50 OPTION Menu (continued) OPTION Menu Item Description SECURITY (continued) 5.3 T urning on the MY TEXT P ASSWORD The MY TEXT P ASSWORD function can prevent the MY TEXT from being overwritten. 5.3-1 Turning on the MY TEXT P ASSWORD function (1) Use the ▲/▼ buttons on the SECURITY menu to select the MY TEXT P ASSWORD menu and press the ► butt ...

  • Apple CPX3 - page 51

    51 C.C . (Closed Caption) Menu The closed caption setting can be changed through C.C. menu in the advance menu. Please select the item that you will change using ▲/▼ cursor buttons. • The C.C. (Closed Caption) is the function that displays a transcript or dialog of the audio portion of a video, les or other presentation or other relevant s ...

  • Apple CPX3 - page 52

    52 Maintenance Lamp A lamp has nite product life. Using the lamp for long periods of time could cause the pictures darker or the color tone poor . Note that each lamp has a different lifetime, and some may burst or burn out soon after you start using them. Preparation of a new lamp and early replacement are recommended. T o prepare a new lamp, c ...

  • Apple CPX3 - page 53

    53 Maintenance Lamp (continued) Lamp warning HIGH VOL T AGE HIGH TEM PERA TURE HIGH PRESSU RE WARNING ►The projector uses a high-pressure mercury glass lamp. The lamp can break with a loud bang, or burn out, if jolted or scratched, handled while hot, or worn over time. Note that each lamp has a different lifetime, and some may burst or burn out s ...

  • Apple CPX3 - page 54

    54 Please check and clean the air lter periodically . When the indicators or a message prompts you to clean the air lter , comply with it as soon as possible. Replace the air lter when it is damaged or too soiled. T o prepare a new air lter , contact your dealer and tell the air lter type number . T ype number : MU03602 When you repl ...

  • Apple CPX3 - page 55

    55 Maintenance Inside of the projector In order to ensure the safe use of your projector , please have it cleaned and inspected by your dealer about once every year . Caring for the lens If the lens is awed, soiled or fogged, it could cause deterioration of display quality . Please take care of the lens, being cautious of handling. 1. T urn the ...

  • Apple CPX3 - page 56

    56 T roubleshooting If an abnormal operation should occur , stop using the projector immediately . T r oubleshooting Otherwise if a problem occurs with the projector , the following checks and measures are recommended before requesting repair . If this does not resolve the problem, please contact your dealer or service company . They will tell you ...

  • Apple CPX3 - page 57

    57 T r oubleshooting R e garding the indicator lamps When operation of the LAMP , TEMP and POWER indicators differs from usual, check and cope with it according to the following table. POWER indicator LAMP indicator TEMP indicator Description Lighting In Orange T urned off T urned off The projector is in a standby state. Please refer to the section ...

  • Apple CPX3 - page 58

    58 T r oubleshooting Regarding the indicator lamps (continued) POWER indicator LAMP indicator TEMP indicator Description Blinking In Red or Lighting In Red T urned off Lighting In Red There is a possibility that the interior portion has become heated. Please turn the power off, and allow the projector to cool down at least 20 minutes. After the pro ...

  • Apple CPX3 - page 59

    59 T r oubleshooting Phenomena that may be easy to be mistak en for mac hine defects About the phenomenon confused with a machine defect, check and cope with it according to the following table. Phenomenon Cases not involving a machine defect Reference page Power does not come on. The electrical power cord is not plugged in. Correctly connect the p ...

  • Apple CPX3 - page 60

    60 Pheno mena that may be e asy to be mis taken for mach ine defec ts ( conti nued ) Phenomenon Cases not involving a machine defect Reference page No pictures are displayed. (continued) The brightness is adjusted to an extremely low level. Adjust BRIGHTNESS to a higher level using the menu function or the remote control. 21, 23 The computer cannot ...

  • Apple CPX3 - page 61

    61 Specications Item Specication Product name Liquid crystal projector Liquid Crystal Panel Panel size 1.5cm (0.54 type) Drive system TFT active matrix Pixels 1,024,000 pixels (1280 horizontal x 800 vertical) Lens Zoom lens F=1.7~1.9 f=19~23 mm Lamp 190W UHP Audio output 1 W x1 Power supply AC100-120V/3.4A, AC220-240V/1.7A Power consumption 3 ...

Manufacturer Apple Category Projector

Documents that we receive from a manufacturer of a Apple CPX3 can be divided into several groups. They are, among others:
- Apple technical drawings
- CPX3 manuals
- Apple product data sheets
- information booklets
- or energy labels Apple CPX3
All of them are important, but the most important information from the point of view of use of the device are in the user manual Apple CPX3.

A group of documents referred to as user manuals is also divided into more specific types, such as: Installation manuals Apple CPX3, service manual, brief instructions and user manuals Apple CPX3. Depending on your needs, you should look for the document you need. In our website you can view the most popular manual of the product Apple CPX3.

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A complete manual for the device Apple CPX3, how should it look like?
A manual, also referred to as a user manual, or simply "instructions" is a technical document designed to assist in the use Apple CPX3 by users. Manuals are usually written by a technical writer, but in a language understandable to all users of Apple CPX3.

A complete Apple manual, should contain several basic components. Some of them are less important, such as: cover / title page or copyright page. However, the remaining part should provide us with information that is important from the point of view of the user.

1. Preface and tips on how to use the manual Apple CPX3 - At the beginning of each manual we should find clues about how to use the guidelines. It should include information about the location of the Contents of the Apple CPX3, FAQ or common problems, i.e. places that are most often searched by users in each manual
2. Contents - index of all tips concerning the Apple CPX3, that we can find in the current document
3. Tips how to use the basic functions of the device Apple CPX3 - which should help us in our first steps of using Apple CPX3
4. Troubleshooting - systematic sequence of activities that will help us diagnose and subsequently solve the most important problems with Apple CPX3
5. FAQ - Frequently Asked Questions
6. Contact detailsInformation about where to look for contact to the manufacturer/service of Apple CPX3 in a specific country, if it was not possible to solve the problem on our own.

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