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Manual NetComm 5330

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  • NetComm 5330 - page 1

    her e MITEL 5330 IP and 5340 IP Phones User Guide ...

  • NetComm 5330 - page 2

    NOTICE The information contained in this docum ent is believe d to be accurate in all respects but is not warranted by Mitel Networks™ Corporation (MITEL ® ). The information is subj ect to change without notice and should not be construed in any way as a commitment by Mitel or any of its affiliates or subsidiaries. Mitel and its affiliates and ...

  • NetComm 5330 - page 3

    Table of Contents 3 ABOUT YOUR PHONE ............................................................................................................ 8 Elements of Your Phone ......................................................................................................... 9 Ring/Message indicators ............................................... ...

  • NetComm 5330 - page 4

    5330/5340 IP Phones – User Guide 4 USING THE INTEGRATED OFFICE COMPANION APPLICATION ................................ 24 About the Integrated Office Companion Application ........................................................... 24 Configuring the Integrated Office Comp anion Application on Your Phone ........................ 25 Installing the ...

  • NetComm 5330 - page 5

    Table of Contents 5 Auto-Answer ......................................................................................................................... 51 Using the Analog line ........................................................................................................... 51 CALL HANDLING .............................................. ...

  • NetComm 5330 - page 6

    5330/5340 IP Phones – User Guide 6 Group Paging / Meet Me Answer ......................................................................................... 68 Headset Operation .............................................................................................................. ... 69 Hot Desking .......................................... ...

  • NetComm 5330 - page 7

    Table of Contents 7 USING THE LINE INTERFACE MODULE .......................................................................... 80 Making and Answering Calls Using the Analog key ............................................................ 80 Making and Answering Calls Using the Failover Mode ...................................................... 81 ...

  • NetComm 5330 - page 8

    8 ABOUT YOUR PHONE The Mitel ® 5330 and 5340 IP Phones are full-feature, dual port, dual m ode enterprise-class telephones that provide voice co mmunication over an IP networ k. They both feature a large graphics display (160 x 320) a nd self-labeling keys. The 5330 IP Phone offers 24 programmable multi-function keys, and the 5340 IP Phone offers ...

  • NetComm 5330 - page 9

    5330/5340 IP Phones – User Guide The 5340 IP Phone Elements of Your Phone Feature Function 1) Display Provides a large, high-resolution viewing area that assists you in selectin g and using phone features. 2) Ring/Message Indicator Flashes to signal an incoming call a nd to indicate a message waiting in your voice mailbox. 3) Volume, Speaker and ...

  • NetComm 5330 - page 10

    5330/5340 IP Phones – User Guide • ( SPEAKER ) enables and disables Handsfree mode. • ( MUTE ) enables Mute, which allows you to temporarily turn your phone's handset, headset or handsfree microphone off during a call. 4) Fixed Function Keys Give you access to the following phone functions: • ( SETTINGS ) : provides access to menus for ...

  • NetComm 5330 - page 11

    5330/5340 IP Phones – User Guide 11 Ring/Message indicators When indicator is it means that Flashing rapidly Your phone is ringing Flashing slowly A message or callback message is waiting at your phone On Your phone is ringing another phone Off Your phone is idle, or you are on a call For Users on Resilient 3300 ICP Systems If during a call, you ...

  • NetComm 5330 - page 12

    5330/5340 IP Phones – User Guide TIPS FOR YOUR COMFORT AND SAFETY Don't cradle the handset! Prolonged use of the handset can lead to neck, sh oulder, or back discom fort, especially if you cradle the handset between your ear and shoul der. If you use your phone a lot, you may find it more comfortable to use a headset. See the sect ion on hea ...

  • NetComm 5330 - page 13

    5330/5340 IP Phones – User Guide USING YOUR DEFAULT PHONE WINDOW AND KEYS The 5340 and 5330 IP Phone default phone windows a nd keys are shown and described below. The Phone window provides access to programmable keys and the m ain phone interface. Getting Started with Your Phone When you receive your phone, you need to pr ogram features and appl ...

  • NetComm 5330 - page 14

    5330/5340 IP Phones – User Guide 5340 and 5330 IP Phone Default Window and Keys Feature Function 1) Softkeys Allow you to access specific call control features, which are context sensitive. Non-programm able feature keys, which are specific to the application or state of the set. Th e 5330 provides three softkeys and the 5340 provides six softkey ...

  • NetComm 5330 - page 15

    5330/5340 IP Phones – User Guide 15 USING YOUR PHONE APPLICATIONS Your 5330 and 5340 IP Phones provide applications that simplify the use of your phone. Applications provides access to all th e phone’s applications. To open the Applications window, press Applications in the default Phone window. The Applications home window gives the current st ...

  • NetComm 5330 - page 16

    5330/5340 IP Phones – User Guide Using the Settings Application The Settings application provides a single location to access all your phone settings. Y ou can also launch the Settings application by pressing the Settings fixed function key . The Settings window provides access to the Settings applicatio n. Select these options to access a window ...

  • NetComm 5330 - page 17

    5330/5340 IP Phones – User Guide 17 Getting Help To access the 5330/5340 IP Phone help and docum entation: 1. Launch the Applications . 2. Press Help . You have the following options: • Press Launch PC Help to display www.edocs.mitel.com. • Press Key Icons. • Press the < and > keys to view Quick Help items. 3. Press Close . Tips for S ...

  • NetComm 5330 - page 18

    5330/5340 IP Phones – User Guide CUSTOMIZING YOUR PHONE Use the Settings application to customize your phone. Note: The System Administrator can invoke a Lo ck to Factory default option on a per-phone basis. When this is in effect, the following settings are set by the system adm inistrator and you cannot changed them: • Programmable Keys • E ...

  • NetComm 5330 - page 19

    5330/5340 IP Phones – User Guide Specify Language To specify the language in which pr ompts and applications display: 1. Press Settings or . 2. Press the Language setting. The phone displays the three language selectio ns that are currently programmed in the ICP. 3. Select the appropriate language and press Save . The phone displays your chosen l ...

  • NetComm 5330 - page 20

    5330/5340 IP Phones – User Guide Specify Audio Feedback Options The error beep volume in the phone is related to the volume of the speaker . You can set the beep volume using this procedure; however, adjustin g the speak er volume also affects the beep volume. To adjust the volume of the audio feedback: 1. Press Settings or . 2. Press Audio Feedb ...

  • NetComm 5330 - page 21

    5330/5340 IP Phones – User Guide Specify Call Notification Behavior To specify that the Phone window automatically displays when you are making or receiving calls: 1. Press Settings or . 2. Press Call Notification . 3. Press the appropriate options to identify when you want the Phone window to display. For example, if you select the Made option, ...

  • NetComm 5330 - page 22

    5330/5340 IP Phones – User Guide Notes: • If the phone is in talk state, this action adjusts the volume of the handset, headset or speaker. • If the phone is idle, this ac tion adjusts the contrast. To adjust the Ringer Pitch while the phone is idle: 1. Press Superkey (must be programmed to a key). 2. Press the No softkey until "Ringer A ...

  • NetComm 5330 - page 23

    5330/5340 IP Phones – User Guide Program Receipt of External Messaging You can program your phone to launch the Phone application when it re ceives m essages (other than phone calls). To program receipt of External message types: 1. Press Settings or . 2. Press External Messages . 3. Press the checkbox Enable . 4. Press Save . Enable URL Displays ...

  • NetComm 5330 - page 24

    5330/5340 IP Phones – User Guide 24 USING THE INTEGRATED OFFICE COMPANION APPLICATION About the Integrated Office Companion Application The Integrated Office Companion (IOC) enhances the use of telephony features in the office environment by providing quick and easy access to them from the com puter desktop. Integrated Office Companion also allow ...

  • NetComm 5330 - page 25

    5330/5340 IP Phones – User Guide Feature 5330 Basic 5330 Enhanced 5340 Basic 5340 Enhanced Search Outlook contacts X X X Presence X X X Auto Presence State change X X X Auto search of Outlook contacts X X Search Active Directory X X Drag & Dial (Dial highlighted) X X Open contact (from tray icon, Telephony Toolbar, Pop-up) X X Pause music dur ...

  • NetComm 5330 - page 26

    5330/5340 IP Phones – User Guide 26 5. Proceed to Installing the Integrated Office Companion Application below. Installing the Integrated O ffice Companion Application Use this procedure to install the Inte grated Companion Application software. 1. Determine the installation directory from which to install the Integrated Office Companion Applicat ...

  • NetComm 5330 - page 27

    5330/5340 IP Phones – User Guide Display the Integrated Office Companion Application Toolbar To display the Telephony Toolbar if it is hidden, do the following: • Right-click on the Task Bar and check Telephony Toolbar in the Toolbars menu. Hide the Integrated Office Co mpanion Application Toolbar To hide the Telephony Toolbar if it is hidden, ...

  • NetComm 5330 - page 28

    5330/5340 IP Phones – User Guide same action as the bottom item on the popup m enu. • The smaller portion will cause a pop-up menu to appear showing all available options. Right-click on either portion of the button to cause the pop-up menu to appear. • Microphone Mute – Mutes the phone microphone while on a call • Speed Dials – Lists p ...

  • NetComm 5330 - page 29

    5330/5340 IP Phones – User Guide you can configure a number of Telephony Toolbar settings. • About… - Brings up the About Dialog Window. • Help… - Brings up a help website. • Program Phone Keys – Hides or restores the P C Companion. • Exit – Closes the Integrated O ffice Companion including the Telephony Toolbar, the Tray Ic on, a ...

  • NetComm 5330 - page 30

    5330/5340 IP Phones – User Guide Performing an Outlook and/or Corporate Directory Search: To perform a search using the select ed search options, do the following: • Enter text characters such as a name, or portion of a name into the Text Field . The characters entered are matched again st the Fi rst Name, Last Name and Company fields in the Co ...

  • NetComm 5330 - page 31

    5330/5340 IP Phones – User Guide Dialing a Call To dial a call entered in th e text field, do the following: • Enter the phone number into the Text Field . Long distance and in ternational numbers must be in a format understood by the tele phony equipment. Refer to the section on Long Distance and International Calls at the end of this chapter. ...

  • NetComm 5330 - page 32

    5330/5340 IP Phones – User Guide 32 • Specify a number to dial • Specify presence information (optional) • Specify an alternative nu mber to dia l (optional) Note: For Presence Information you need to have W indows Messenger, MSN Messenger, Windows Live, or Office Comm unicator running on your PC. Presence With the Integrated Office Compani ...

  • NetComm 5330 - page 33

    5330/5340 IP Phones – User Guide By default the Missed Calls Menu displays a list containing up to 20 of the last m issed calls. Clicking a missed call dials th e number of the caller. Note: If you are on the phone and receive a secon d call that goes to voi cemail, it will NOT be added to the missed call list. If the phone is idle, an incoming c ...

  • NetComm 5330 - page 34

    5330/5340 IP Phones – User Guide o Right-click the small portion of the PC Links Button o Select Create Task Contact for C aller • Send Email to Caller – o Right-click the small portion of the PC Links Button o Select Send Email to Caller • Desktop Search for Caller – o Right-click the small portion of the PC Links Button o Select Desktop ...

  • NetComm 5330 - page 35

    5330/5340 IP Phones – User Guide General: Pause Music When Phone is in Use – With this setting enabled, the Telephony Toolbar will cause Microsoft’s Windows Media Player or Apple’s iTunes, to pause the m usic on an incoming or outgoing call. Note: iTunes: Only works with the latest (7.0.2. 16). Older versions continue playing. Note: iTunes: ...

  • NetComm 5330 - page 36

    5330/5340 IP Phones – User Guide This is the same as the Search Optio ns Menu . Incoming Call Actions: Display Toast Popup With Caller ID – This setting controls wh ether the toast will pop-up on an incoming call. Lookup Caller in Outlook Contacts – If this setting is on, Telephony Toolbar will automatically do a lookup in Outlook Contacts of ...

  • NetComm 5330 - page 37

    5330/5340 IP Phones – User Guide The toast pop-up can be controlle d via the settings menu. You can turn the toast pop-up on or off. The default is off. Telephony Toolbar – Pop-up Notification From the pop-up, you can: • Answer the incoming call • Do an Outlook Contacts Search based on the CLID • Do a Desktop Search based on the CLID Long ...

  • NetComm 5330 - page 38

    5330/5340 IP Phones – User Guide 38 • 1.613.765.4321 must be entered as +1 (613 ) 76 54321 • 011.45.75.123456 must be entered as +45 (75 ) 12 34 56 In the United Kingdom, this would be: • 0.29.123456 must be entered as +0 (29) 123456 • 00.966.1.123456 must be entered as +966 (1) 123456 ...

  • NetComm 5330 - page 39

    5330/5340 IP Phones – User Guide 39 USING THE PC COMPANION APPLICATION About the PC Companion Application The PC Companion Application is a PC-based desktop programming tool that allows you to easily program your phone keys a nd label those keys using your PC. You can also use the PC Companion Application to program your feature keys to launch ph ...

  • NetComm 5330 - page 40

    5330/5340 IP Phones – User Guide 40 pop-up menu when you right-click a key, or if the Save button is disabled in the Programmable Keys dialog, contact your admini strator to see if you have the option to program your keys. • To ensure that the Open URL feature ke y launches in a new window (instead of launching in an already open window), you m ...

  • NetComm 5330 - page 41

    5330/5340 IP Phones – User Guide 41 Clearing, Editing or Co pying Key Programming 1. Select Programmable Keys from the m enu. 2. Right-click the key you want to clear, edit, or copy. 3. Do one of the following: • Select Clear . Re-program the key, if desired. • Select Edit… , reprogram the key as desired, and then click Save . • Select Co ...

  • NetComm 5330 - page 42

    5330/5340 IP Phones – User Guide PROGRAMING FEATURES ON YOUR KEYS Tips on Programming Features You can program your phone's programmable keys to enable features. To program your keys, use: • Settings application. • Settings key . • PC Companion application. You can assign the following to a programmable Key: • Features and Fixed func ...

  • NetComm 5330 - page 43

    5330/5340 IP Phones – User Guide 43 Feature Default Label Auto Answer Auto Ans Paging Paging Call Pickup Call Pickup Call Back Call Back Headset Headset Make Busy Make Busy Campon Campon Override Override Direct Page Page Do Not Disturb DND Single Flash Flash Double Flash Dbl Flash Meet Me Answer Meet Me Message Waiting Indicator Msg Waiting Emer ...

  • NetComm 5330 - page 44

    5330/5340 IP Phones – User Guide 44 Feature Default Label Message Message Hold Hold Transfer/Conference Trans/Conf Cancel Cancel Analog Line Analog Line Applications available for programming on programmable keys Application Default Label Applications List Applications People People Call Forwarding Forwarding Conference Unit Conf Unit Launch PC A ...

  • NetComm 5330 - page 45

    5330/5340 IP Phones – User Guide Program Feature Keys Using the Settings Application To program a Phone Feature or hard key: 1. Press Settings or . 2. Press Programmable Keys . 3. Press the key you wish to program. 4. Press View Features . 5. Use the Page Navigation keys to move through the features list. 6. Select the desired feature or fixed fu ...

  • NetComm 5330 - page 46

    5330/5340 IP Phones – User Guide To program Speed Call: 1. Press Settings or . 2. Press Programmable Keys . 3. Press the key you wish to program. If it’s already programmed, press Clear Key . 4. Press Speed Call . 5. Press Edit Label and enter the label for the Speed Call. 6. Press Save. 7. Press Edit Number and enter the phone number for the S ...

  • NetComm 5330 - page 47

    5330/5340 IP Phones – User Guide 47 SETTING UP YOUR CONTACT LIST (5340 ONLY) Use the People application to set up your contact list. Adding names to your contact list You can add a name to your contact li st by entering it di rectly using the P eople application or by copying a number from the Call Info window. Sin ce a contact’s phone number i ...

  • NetComm 5330 - page 48

    5330/5340 IP Phones – User Guide 48 MAKING AND ANSWERING CALLS You can make a call using one of the following methods: • Dial a number from the People application (for the 5340 IP Phone only). • Press the programmed key associated with the party you want to call. For more information about programming keys, see Programming Features On Your Ke ...

  • NetComm 5330 - page 49

    5330/5340 IP Phones – User Guide 5. If more than one match is found, press the Next softkey. 6. Do one of the following: • To make the call, press the Call softkey. • To edit the entry, press the Backup softkey. • To exit, press Cancel or Superkey . Answer a call Do one of the following: • Select the programmable line key for the ringing ...

  • NetComm 5330 - page 50

    5330/5340 IP Phones – User Guide Handsfree Operation To use Handsfree to make a call: 1. If you want to use a Non–Prime Line, press a Line Appearance key. Note : Your administrator must program Line Appearances to your phone. 2. Dial the number. 3. Begin speaking when the called party answ ers. Your phone's Handsfree microphone and Handsfr ...

  • NetComm 5330 - page 51

    5330/5340 IP Phones – User Guide Auto-Answer When the Auto-Answer feature is active, incomi ng calls ring briefly, and then the phone answers the call in Handsfree mode. You can continue the call handsfree or use the handset. To enable or disable Auto-Answer: • Press Auto-Answer key. (See Programming Features on Your Keys for instructions on pr ...

  • NetComm 5330 - page 52

    5330/5340 IP Phones – User Guide CALL HANDLING Hold To place a call on Hold: • Press ( HOLD ). • Press the key that you have programmed as Hold. The indicator flashes on the line that has the held call. Note : You can only retrieve a call from hold when the phone is idle. To retrieve a call from Hold, do one of the following: • Lift the han ...

  • NetComm 5330 - page 53

    5330/5340 IP Phones – User Guide Transfer To Transfer an active call: 1. Press ( TRANS/CONF ). 2. Dial the number of the third party. 3. Do one of the following: • To complete the Transfer, hang up. • To announce the Transfer, wait for an answer, consult, and hang up. • To cancel the Transfer, press ( CANCEL ). To transfer an active call du ...

  • NetComm 5330 - page 54

    5330/5340 IP Phones – User Guide Add Held To move a call on hold to another lin e appearance: 1. Press an available line key. 2. Press the AddHeld softkey. 3. Press the flashing line key. To add a call on Hold to an exis ting conversation or conference: 1. Press the AddHeld softkey. 2. Press the flashing line key. Swap To call another party when ...

  • NetComm 5330 - page 55

    5330/5340 IP Phones – User Guide 55 To create a Call Forward profile: 1. Launch Applications. 2. Press Call Forwarding . 3. Press New Profile . 4. Press Edit Profile Name . An on-screen keyboard displays. 5. Press the appropriate keys in the on-screen keyboard to ente r the profile name and press Save . This profile name identifies where your pho ...

  • NetComm 5330 - page 56

    5330/5340 IP Phones – User Guide 56 ACTIVATE CALL FORWARD To turn Call Forward on once it has been programmed: 1. Press Applications . 2. Press Call Forwarding . 3. Press the appropriate Profile setting. 4. Press Activate . CANCEL CALL FORWARD To cancel Call Forward: 1. Press Applications. 2. Press Call Forwarding . 3. Press None setting. 4. Pres ...

  • NetComm 5330 - page 57

    5330/5340 IP Phones – User Guide 57 USING OTHER FEATURES Account Codes An account code is a series of digits that you assign to your calls, usually for accounting purposes. The code identifies the acc ount in the call records that your system generates. A forced account code is usually entered from another ex tension, enabling you to use features ...

  • NetComm 5330 - page 58

    5330/5340 IP Phones – User Guide Attendant Call Hold - Remote Retrieve To retrieve a call placed on Hold by the attendant: 1. Lift the handset. 2. Dial the appropriate feature access code. 3. Dial the digits announced by the attendant. Callback The Callback feature allows you to be notified when a busy phone becomes free or when a phone has been ...

  • NetComm 5330 - page 59

    5330/5340 IP Phones – User Guide 59 To cancel Call Forward – Remote from the st ation that set the remote forwarding: 1. Lift the handset. 2. Dial the appropriate feature access code. 3. Dial the extension of the remote station. 4. Hang up. To cancel Call Forward – Remote from the station that was forwarded: 1. Press SuperKey (must be program ...

  • NetComm 5330 - page 60

    5330/5340 IP Phones – User Guide Call Forward - Override To override Call Forward and ring a station: 1. Lift the handset. 2. Dial the appropriate feature access code. 3. Dial the extension number. Call History Call History keeps track of the names (if availa ble) and telephone numbers of missed calls, answered incoming external calls, and outgoi ...

  • NetComm 5330 - page 61

    5330/5340 IP Phones – User Guide To delete a particular call from the call log: • With the call log that you want to delete displayed, press Yes twice or press the Delete softkey. Call Park The Call Park feature allows you to place a call in a special hold state. You, or som eone else, can then retrieve the call f rom any extension in the syste ...

  • NetComm 5330 - page 62

    5330/5340 IP Phones – User Guide Call Pickup To answer a call that is ringing at an other extension in your Pickup Group: 1. Lift the handset. 2. Press the key that you programmed as Pickup . To answer a call that is ringing at anot her extension not in your Pickup Group: 1. Lift the handset. 2. Dial the appropriate feature access code. 3. Dial t ...

  • NetComm 5330 - page 63

    5330/5340 IP Phones – User Guide Direct Paging - Handsfree Answerback Enabled When you receive a Direct Page, Handsfree Answ erback automatically establishes a Handsfree call on your phone after a si ngle burst of tone. Your administrator enables or disables Handsfree Answerback on your phone. After your administrator enables Handsfree Answerback ...

  • NetComm 5330 - page 64

    5330/5340 IP Phones – User Guide To answer a call using Handsfree Answerback: Phone state before Page arrives To answer the Direct Page Phone is idle and MUTE is flashing 1. Check that MUTE is OFF. 2. Listen for the paging party. 3. Begin speaking. 4. Lift the handset if you wish to switch from a Handsfree call to a handset call. You are on a han ...

  • NetComm 5330 - page 65

    5330/5340 IP Phones – User Guide Direct Paging - Handsfree Answerback Disabled Your administrator enables or disables Handsfree Answerback and you can also turn it on or off on your phone. To turn Handsfree Answerback off, see "Direct Paging - Handsfree Answerback Enabled" elsewhere in this guide. When Hands free Answerback is disabled ...

  • NetComm 5330 - page 66

    5330/5340 IP Phones – User Guide Do Not Disturb When you enable Do Not Disturb, callers will ge t a busy tone, and an on- screen text message indicating that you do not wi sh to be disturbed. To activate or deactivate Do Not Disturb: • Press the Do Not Disturb key that you progr ammed. The key is highlighted when Do Not Disturb is activated and ...

  • NetComm 5330 - page 67

    5330/5340 IP Phones – User Guide 67 EMERGENCY CALLS WHEN EMERGENCY CALL ROUTING NOT PROGRAMMED If Emergency Call Routing is NOT programmed, Emergency Number dialing sh ould only be performed by picking up the handset a nd selecting the Analog Line key you have programmed. If Privacy Mode is enabled and th e Analog Line key local line is busy, dia ...

  • NetComm 5330 - page 68

    5330/5340 IP Phones – User Guide Group Listen With Group Listen, you can carry on a conversati on using the handset or headset while allowing others nearby to listen to th e person at the far end over the handsfree speak er. The handsfree microphone is disabled in Group Listen mode. To activate Group Listen while in a handset conversation: • Pr ...

  • NetComm 5330 - page 69

    5330/5340 IP Phones – User Guide +To respond to a Group Page by using Meet Me Answer: 1. Lift handset. 2. Press the key you have programmed to Meet Me Answer or dial the appropriate feature access code. (See Programming Features on Your Phone for instructions on programming features to your phone.) 3. Do one of the following: • To respond to a ...

  • NetComm 5330 - page 70

    5330/5340 IP Phones – User Guide Hot Desking Hot Desking allows you to log into the telephone system from any phone designated as a Hot Desk phone. When you log in at the phone usi ng your assigned Hot Desk User Extension Number, the phone assumes all your speed dials, features keys, call forwarding setup, and line appearances - even your languag ...

  • NetComm 5330 - page 71

    5330/5340 IP Phones – User Guide 71 3. Press the Logout command key. 4. Press the Confirm command key. Hot Desk - PIN Change To change your Hot Desk PIN: 1. Log into a Hot Desking phone. 2. Press Superkey (must be programmed to a key). 3. Press the HotDesk PIN softkey. 4. Press the Yes softkey. 5. Enter the current PIN or skip to s tep 6 if a PIN ...

  • NetComm 5330 - page 72

    5330/5340 IP Phones – User Guide Message Waiting Indicator The Message Waiting Indicator (M W I) feature allows you to be notified when messages have been left on another phone. Once you have progr ammed a key to MWI, this key is always enabled. To use MWI to contact the extension that left a message: • Press the key you have programmed to MWI. ...

  • NetComm 5330 - page 73

    5330/5340 IP Phones – User Guide 3. Press the Read Message softkey, and do one or all of the following: • To display the time the message was sent, press the More Msg softkey. • To display the number of the caller, press the More Msg softkey twice. • To call the message sender, press the Call softkey. • To delete the message, press the Er ...

  • NetComm 5330 - page 74

    5330/5340 IP Phones – User Guide 74 Messaging - Cancel Callback To cancel a Callback: 1. Lift the handset. 2. Dial the appropriate feature access code. 3. Dial the number of the called station. 4. Hang up. Messaging - Cancel All Callbacks To cancel all Callbacks: 1. Lift the handset. 2. Dial the appropriate feature access code. 3. Hang up. Music ...

  • NetComm 5330 - page 75

    5330/5340 IP Phones – User Guide Override (Intrude) When you dial a number whose owner has enabled Make Busy, your phone displays the message indicating that the line is busy. You have the option to override this setting. To use Override when you encounter a busy tone: 1. Press the key you programmed as Override . 2. Wait for an answer. Paging To ...

  • NetComm 5330 - page 76

    5330/5340 IP Phones – User Guide 76 To listen to a recording: 1. Lift the handset. 2. Access your voice mailbox. 3. Follow the prompts to retrieve the recording. Reminder To program a Reminder: 1. Press Superkey (must be programmed to a key). 2. Press the No softkey until "Timed Reminder" appears. 3. Press the Reminder softkey. 4. Enter ...

  • NetComm 5330 - page 77

    5330/5340 IP Phones – User Guide Speak@Ease Users of the Speak@Ease softkey can place a call by speaking the nam e of the perso n they wish to dial. Speak@Ease enables you to have access to Mitel Speech Server. The Speech Server is a speech recognition application that routes inco ming calls to a specific de stination based on spoken commands. To ...

  • NetComm 5330 - page 78

    5330/5340 IP Phones – User Guide 78 Trunk Flash The Trunk Flash feature allows you to access Cent rex features (if available) while you are talking on an outside call. To flash a trunk while talk ing on an outside call: 1. Press the key you have programmed to Flash. Note : You can program a key to single flash or double flash. 2. Wait for dial to ...

  • NetComm 5330 - page 79

    5330/5340 IP Phones – User Guide USING YOUR PHONE WITH THE 5310 IP CONFERENCE UNIT Your phone uses the 5310 IP Conference Unit for conferencing. Y ou use the Conference Controller to turn the conference unit off or on, to adjust the volum e or to put the conference unit into Presentation mode. You can only run one Conf erence Controller session a ...

  • NetComm 5330 - page 80

    5330/5340 IP Phones – User Guide 80 Mute the conference unit To mute the conference unit so that conversation in the m eeting room cannot be heard by individuals being conferenced: • Press Mute . USING THE LINE INTERFACE MODULE Your phone supports the Mitel Li ne Interface Module. The Line Interface Module allows you to make and receive calls o ...

  • NetComm 5330 - page 81

    5330/5340 IP Phones – User Guide To answer a waiting call on the analog line: Note : If you have subscribed to an analog call waiting service, you ma y use the hookswitch or press Cancel ( ) to answer a waiting analog call. Wh en you are on an analog call and a waiting analog call arrives, you hear a beep. This feature may not be supported in all ...

  • NetComm 5330 - page 82

    5330/5340 IP Phones – User Guide 82 APPENDIX - FOR YOUR INFORMATION Upgrading Integrated Office Companion If upgrading from a Standalone PC Companion to the Integrated Office Companion, it is recom mended that you first uninstall the Standalone PC Companion . Integrated Office Companion and Microsoft Framework 2.0 In order to run the Integrated O ...

  • NetComm 5330 - page 83

    5330/5340 IP Phones – User Guide 83 APPENDIX – LIST OF LIMITATIONS Integrated Office Companion Limitations Integrated Office Companion is designed to ti e together functionality from various other applications. There are som e cases of incompatible versions of these other applications that may result in limitations to certa in In tegrated Offic ...

  • NetComm 5330 - page 84

    5330/5340 IP Phones – User Guide 84 RESULT: ON THE PHONE WORKS • Case 2 : 1) Win Messeneger 4.7 installed / Outlook 2003 installed 2) Install and run IOC 3) Install Windows Live Messenger 8.1 RESULT: ON THE PHONE DOESN'T WORK (even if you stop and start IOC) Microsoft Windows Messenger and Office Communicator Integrated Office Companion ? ...

Manufacturer NetComm Category IP Phone

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A group of documents referred to as user manuals is also divided into more specific types, such as: Installation manuals NetComm 5330, service manual, brief instructions and user manuals NetComm 5330. Depending on your needs, you should look for the document you need. In our website you can view the most popular manual of the product NetComm 5330.

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A complete manual for the device NetComm 5330, how should it look like?
A manual, also referred to as a user manual, or simply "instructions" is a technical document designed to assist in the use NetComm 5330 by users. Manuals are usually written by a technical writer, but in a language understandable to all users of NetComm 5330.

A complete NetComm manual, should contain several basic components. Some of them are less important, such as: cover / title page or copyright page. However, the remaining part should provide us with information that is important from the point of view of the user.

1. Preface and tips on how to use the manual NetComm 5330 - At the beginning of each manual we should find clues about how to use the guidelines. It should include information about the location of the Contents of the NetComm 5330, FAQ or common problems, i.e. places that are most often searched by users in each manual
2. Contents - index of all tips concerning the NetComm 5330, that we can find in the current document
3. Tips how to use the basic functions of the device NetComm 5330 - which should help us in our first steps of using NetComm 5330
4. Troubleshooting - systematic sequence of activities that will help us diagnose and subsequently solve the most important problems with NetComm 5330
5. FAQ - Frequently Asked Questions
6. Contact detailsInformation about where to look for contact to the manufacturer/service of NetComm 5330 in a specific country, if it was not possible to solve the problem on our own.

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