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Инструкция обслуживания Canon 08011-41-UD2-003

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Summary
  • Canon 08011-41-UD2-003 - page 1

    08011-41-UD2-003 Canon Authorized Send Installation and Configuration Guide for imageRUNNER Machines Version 4.1 ...

  • Canon 08011-41-UD2-003 - page 2

    2 Authorized Send Installation and Confi guration Guide for imageRUNNER Machine s This page is intentionally left blank. ...

  • Canon 08011-41-UD2-003 - page 3

    Authorized Send Installation and Confi guration Guide for imageRUNNER Machine s 3 Contents Preface ........................................................................................................ 7 How to Use This Manual............................................................................................... 7 Symbols Used in This Man ...

  • Canon 08011-41-UD2-003 - page 4

    4 Authorized Send Installation and Confi guration Guide for imageRUNNER Machine s 3.15 Configuring Scan Se ttings ............................................................................. 108 3.16 Configuring Op tional Se ttings ........................................................................ 113 3.17 Configuring Log Setti ngs.......... ...

  • Canon 08011-41-UD2-003 - page 5

    Authorized Send Installation and Confi guration Guide for imageRUNNER Machine s 5 6.5.2 SCAN TO FAX Input Request Mess ages .................................................... 173 6.5.3 SCAN TO FAX Noti fication Messages ........................................................ 174 6.5.4 SCAN TO FAX Error Me ssages ................................. ...

  • Canon 08011-41-UD2-003 - page 6

    6 Authorized Send Installation and Confi guration Guide for imageRUNNER Machine s This page is intentionally left blank. ...

  • Canon 08011-41-UD2-003 - page 7

    Authorized Send Installation and Confi guration Guide for imageRUNNER Machine s 7 Preface Thank you for purchasing the Authorized Send so ftware application. Please read this manual thoroughly before operating the product on your MEAP-enabled m achine to familiarize yourself with its capabilities, and to make the most of its many functions. After r ...

  • Canon 08011-41-UD2-003 - page 8

    8 Authorized Send Installation and Confi guration Guide for imageRUNNER Machine s Keys and Buttons Used in This Manual Keys for using the machine’s main functions are located on the top of the touch panel display. To use any of the desired function’ s features, you must first press the key or application tab for the de sired function. Press [ ] ...

  • Canon 08011-41-UD2-003 - page 9

    Authorized Send Installation and Confi guration Guide for imageRUNNER Machine s 9 The following key and button names are a few ex amples of how keys and buttons to be pressed and clicked are represented in this manual: Touch Panel Display Keys: [Key Name] Examples: [Scan] [Cancel] Control Panel Keys: Key Icon (Key Name) Examples: ~ (Start) (Stop) B ...

  • Canon 08011-41-UD2-003 - page 10

    10 Authorized Send Installation and Confi guration Guide for imageRUNNER Machine s Abbreviations and Terms Used in This Manual The following abbreviations are used in this manual. Abbreviation Definition AD Active Directory ADF Automatic Document Feeder DFS Distributed File System DN Distinguished Name FQDN Fully Qualified Domain Nam e HID Human In ...

  • Canon 08011-41-UD2-003 - page 11

    Authorized Send Installation and Confi guration Guide for imageRUNNER Machine s 11 Legal Notices Trademarks Canon, the Canon logo, imageRUNNER, Color imageRUNNER, imagePRESS, and MEAP are registered trademarks, and the MEAP logo is a tradem ark, of Canon Inc. in the United States and may also be trademarks or re gistered trademarks in other countri ...

  • Canon 08011-41-UD2-003 - page 12

    12 Authorized Send Installation and Confi guration Guide for imageRUNNER Machine s This page is intentionally left blank. ...

  • Canon 08011-41-UD2-003 - page 13

    Authorized Send Installation and Confi guration Guide for imageRUNNER Machine s 13 Chapter 1 Overview Authorized Send is a customized MEAP applic ation. It should be installed and operated on a Canon MEAP-enabled device, and provides authen ticated scan to e-mail, scan to fax, and scan to folder functionalities. Authorized Send does not require the ...

  • Canon 08011-41-UD2-003 - page 14

    14 Authorized Send Installation and Confi guration Guide for imageRUNNER Machine s • Authenticate to a separate domain when scanning to a folder. • Provide the ability to use NTLM Authenticat ion for Scan to Folder, regardless of the authentication method used. • Provide the ability to dynam ically locate the cl oset availab le domain control ...

  • Canon 08011-41-UD2-003 - page 15

    Authorized Send Installation and Confi guration Guide for imageRUNNER Machine s 15 1.1 System Requirements Authorized Send requires the proper insta llation and configura tion of all items documented in this guide . Failure to correctly ins tall or configure the application will affect its operation. If Authorized Send is not working properl y, the ...

  • Canon 08011-41-UD2-003 - page 16

    16 Authorized Send Installation and Confi guration Guide for imageRUNNER Machine s IMPORTANT • MEAP and Use HTTP settings (from th e Additional Functions screen) on the MEAP device must be enabled. (See the Reference Guide or the appropriate e-manual that came with your m achine.) • Access to System Manager Settings (f rom the Additional Functi ...

  • Canon 08011-41-UD2-003 - page 17

    Authorized Send Installation and Confi guration Guide for imageRUNNER Machine s 17 1.1.3 Software Requirements Microsoft Internet Explorer 6.0 or later, with JavaScript enabled, must be installed and configured prior to installi ng the Authorized Send application. KDC is necessary for running Kerberos authentication. 1.1.4 Home Directory Requiremen ...

  • Canon 08011-41-UD2-003 - page 18

    18 Authorized Send Installation and Confi guration Guide for imageRUNNER Machine s ■ Local Path This configuration illustrates when the hom e directory exists on the authentica tion server as a local folder. Home Directory as a Local Path When the home directory exists on the authen tication server as a local folder, it is impossible for Authoriz ...

  • Canon 08011-41-UD2-003 - page 19

    Authorized Send Installation and Confi guration Guide for imageRUNNER Machine s 19 1.1.5 Distributed File System Requirements Authorized Send supports the following two DFS (Distributed F ile System) roots. ■ Stand-alone DFS root ■ Domain-based DFS root Successful domain-based DFS root suppor t for Authorized Send requires that certain configur ...

  • Canon 08011-41-UD2-003 - page 20

    20 Authorized Send Installation and Confi guration Guide for imageRUNNER Machine s 1.1.6 Communication Interfaces The table below shows the different comm unication interfaces, their specific port numbers, and descriptions used with Authorized Send. Commu nicat ion Int e rface Port Description NTLM Determined by AD server Used for authenticatio n. ...

  • Canon 08011-41-UD2-003 - page 21

    Authorized Send Installation and Confi guration Guide for imageRUNNER Machine s 21 1.1.7 Supported Authentication Protocols Kerberos and NTLM are the supported protocols when co mmunicating with a Microsoft Active Directory server. Simple Binding is the supported prot ocol when communicating with Novell eDirectory and Lotus Domino. Anonymous Bindin ...

  • Canon 08011-41-UD2-003 - page 22

    22 Authorized Send Installation and Confi guration Guide for imageRUNNER Machine s 1.2 Communication Environment Authorized Send must be installed on a MEAP-enabled device. There must be network connectivity between the MEAP device, DNS, authentication servers, address book servers, SMTP server, and shared file servers. It is necessary to config ur ...

  • Canon 08011-41-UD2-003 - page 23

    Authorized Send Installation and Confi guration Guide for imageRUNNER Machine s 23 The following illustrations repre sent a flow of operations for the Scan to E-Mail, Scan to Fax, and Scan to Folder func tions of the Authorized Send application. Scan to E-Mail 1. The user makes an address book query from the Scan to E-Mail function on the MEAP mach ...

  • Canon 08011-41-UD2-003 - page 24

    24 Authorized Send Installation and Confi guration Guide for imageRUNNER Machine s Scan to Folder 1. The user browses for the desired folder on th e file server directly from the m achine. 2. Once the directory is found and selecte d, the machine sends the file to the designated location on the file server. NOTE When a user accesses a network share ...

  • Canon 08011-41-UD2-003 - page 25

    Authorized Send Installation and Confi guration Guide for imageRUNNER Machine s 25 Scan to a Dynamically Created Folder 1. The authenticated user selects a folder, enters a docum ent name, and scans the document. 2. The scanned document is automatically stor ed in a sub-folder (that was dynam ically created) of the selected folder. Dynamic Domain C ...

  • Canon 08011-41-UD2-003 - page 26

    26 Authorized Send Installation and Confi guration Guide for imageRUNNER Machine s 1.2.1 Communication Diagrams This section shows the flow of communicat ion protocols based on the authentication method that you select. You can confi gure up to 10 authentication servers. 1.2.1.1 Authentication Communication Diagrams Kerberos Authentication Communic ...

  • Canon 08011-41-UD2-003 - page 27

    Authorized Send Installation and Confi guration Guide for imageRUNNER Machine s 27 1.2.1.2 Address Book Co mmunication Diagrams Kerberos Communication with an Address Book Server NTLM Communication with an Address Book Server Simple Communication w ith an Address Book Server Anonymous Bind Communication Using LD AP with an Address Book Server ...

  • Canon 08011-41-UD2-003 - page 28

    28 Authorized Send Installation and Confi guration Guide for imageRUNNER Machine s This page is intentionally left blank. ...

  • Canon 08011-41-UD2-003 - page 29

    Authorized Send Installation and Confi guration Guide for imageRUNNER Machine s 29 Chapter 2 Installing Authorized Send This chapter describes how to install Authorized Send on a MEAP-enabled machine using the MEAP SMS program. The System Administrator for the target ME AP device is best su ited for installing the Authorized Send application, usi n ...

  • Canon 08011-41-UD2-003 - page 30

    30 Authorized Send Installation and Confi guration Guide for imageRUNNER Machine s 2. Enter MeapSmsLogin in [Password] ➞ click [Log In]. The SMS Application List screen is displayed. 3. Click the [Install] tab. The SMS Install Application/Li cense screen is displayed. ...

  • Canon 08011-41-UD2-003 - page 31

    Authorized Send Installation and Confi guration Guide for imageRUNNER Machine s 31 4. Under <Application File>, click [B rowse] to the right of Path. 5. Navigate to the drive or dire ctory containing the .jar file ➞ select the file ➞ click [Open]. IMPORTANT Make sure that you select the file that ends with the .jar extension for the appli ...

  • Canon 08011-41-UD2-003 - page 32

    32 Authorized Send Installation and Confi guration Guide for imageRUNNER Machine s 7. Under <License File>, click [B rowse] to the right of Path. IMPORTANT The license file must be downloaded from the LMS beforehand. For m ore information, contact your local authorized Canon dealer. 8. Navigate to the drive or dire ctory containing the .lic f ...

  • Canon 08011-41-UD2-003 - page 33

    Authorized Send Installation and Confi guration Guide for imageRUNNER Machine s 33 10. Click [OK]. During installation, the message <Installing…Please wait a moment.> is displayed. ...

  • Canon 08011-41-UD2-003 - page 34

    34 Authorized Send Installation and Confi guration Guide for imageRUNNER Machine s 11. Click the [Authorized Send] radio button ➞ click [ Start]. Note that the status of the Authorized Send application is <Installed> before clicking [Start]. The status will change to <Started> if successful. Installation is complete. 12. Click [Log Ou ...

  • Canon 08011-41-UD2-003 - page 35

    Authorized Send Installation and Confi guration Guide for imageRUNNER Machine s 35 Chapter 3 Configuring Authorized Send This chapter describes how to configure Aut horized Send from a Web browser and set up the authentication servers, addre ss book servers, share names, and options for the Scan to E-Mail, Scan to Fax, and Scan to Folder functi ons ...

  • Canon 08011-41-UD2-003 - page 36

    36 Authorized Send Installation and Confi guration Guide for imageRUNNER Machine s 2. Enter your user name in [Login ID] and your password in [Password] ➞ click [Login]. The default Login ID is ‘A dministrator’, and the def ault password is ‘Admin’. The Authentication Servers screen is displayed. IMPORTANT If you are using a temporary lic ...

  • Canon 08011-41-UD2-003 - page 37

    Authorized Send Installation and Confi guration Guide for imageRUNNER Machine s 37 4. Select the authentication method ➞ configure the settings based on the selected authentication method ➞ click [Create]. (See “Creating an Authentication Server,” on p. 49.) The available settings vary, depending on the selected authentication method. The A ...

  • Canon 08011-41-UD2-003 - page 38

    38 Authorized Send Installation and Confi guration Guide for imageRUNNER Machine s 6. Configure the settings un der <General Settings> ➞ click [Save]. (See “Configuring E-Mail Service Settings,” on p. 65.) 7. Click [E-Mail Service] ➞ [Address Book]. The Address Book Servers screen is displayed. 8. Click [Add]. The Create Address Book ...

  • Canon 08011-41-UD2-003 - page 39

    Authorized Send Installation and Confi guration Guide for imageRUNNER Machine s 39 9. Configure the settings on the Cr eate Address Book Server screen ➞ click [Create]. The address book server is created, and is added to the list on the Address Book Servers screen. 10. Click [Scan to E-Mail]. The Scan to E-Mail screen is displayed. ...

  • Canon 08011-41-UD2-003 - page 40

    40 Authorized Send Installation and Confi guration Guide for imageRUNNER Machine s 11. Click the [Enable Scan to E-mail] check box ➞ click [Save]. If you want to restrict users to only send e-mail messages to them selves, select the [E-mail to self only] check box. If you want to restrict access to the [A ddress Book] key or the [To], [Subject], ...

  • Canon 08011-41-UD2-003 - page 41

    Authorized Send Installation and Confi guration Guide for imageRUNNER Machine s 41 12. Click [Scan to Fax]. The Scan to Fax screen is displayed. 13. Click the [Enable Scan to Fax] check box ➞ enter the appropriate tem plate configuration in the [Fax Recipient Template] text box ➞ click [Save]. (See “Configuring Scan to Fax Settings,” on p. ...

  • Canon 08011-41-UD2-003 - page 42

    42 Authorized Send Installation and Confi guration Guide for imageRUNNER Machine s 14. Click [Scan to Folder] ➞ [General]. The Scan to Folder screen is displayed. 15. Select the [Enable Scan to Folder] check box ➞ configure the Scan to Folder Access Controls ➞ enter the IP address of the NetBIOS name server in [WINS Server IP] ➞ click [Save ...

  • Canon 08011-41-UD2-003 - page 43

    Authorized Send Installation and Confi guration Guide for imageRUNNER Machine s 43 Select the [Test] check box if you want th e connection to the WINS server to be verified before you save the settings. Select the [Enable Dynamic Folder Creati on] check box if you want a sub-folder to be automatically created when a user tries to scan to a folder t ...

  • Canon 08011-41-UD2-003 - page 44

    44 Authorized Send Installation and Confi guration Guide for imageRUNNER Machine s 17. Click [Add] ➞ specify the Share Name settings ➞ click [Create]. (See “Creating a Preset Share,” on p. 103.) The new preset share is added to th e list on the Preset Shares screen. 17.1 If you want to specify your home direct ory as a preselected share tha ...

  • Canon 08011-41-UD2-003 - page 45

    Authorized Send Installation and Confi guration Guide for imageRUNNER Machine s 45 18. Click [Scan Settings] The Scan Settings screen is displayed. 19. Specify the scan settings, as necessary ➞ click [Save]. (See “Configuring Scan Settings,” on p. 108.) A message is displayed, informing you th at the settings have been saved. ...

  • Canon 08011-41-UD2-003 - page 46

    46 Authorized Send Installation and Confi guration Guide for imageRUNNER Machine s 20. Click [Options]. The Options screen is displayed. 21. Specify the optional settings, as necessary ➞ click [Save]. (See “Configuring Optional Settings,” on p. 113.) A message is displayed, informing you th at the settings have been saved. ...

  • Canon 08011-41-UD2-003 - page 47

    Authorized Send Installation and Confi guration Guide for imageRUNNER Machine s 47 22. Click [Logs]. The Logs screen is displayed. 23. Check the [Enable Logging] check box ➞ specify the Severity Level ➞ configure the syslog servers ➞ click [Save]. (See “Configuring Log Settings,” on p. 117.) You can also view, download, or delete th e cur ...

  • Canon 08011-41-UD2-003 - page 48

    48 Authorized Send Installation and Confi guration Guide for imageRUNNER Machine s 24. If you want to verify the version numb er of Authorized Send, click [About]. 25. Click [Logout]. ...

  • Canon 08011-41-UD2-003 - page 49

    Authorized Send Installation and Confi guration Guide for imageRUNNER Machine s 49 3.2 Creating an Authentication Server You can create up to 10 domains for authentication. IMPORTANT If you select the Kerberos protocol for th e authentication method, make sure that the device clock setting is properly synchroni zed with the configured authenticatio ...

  • Canon 08011-41-UD2-003 - page 50

    50 Authorized Send Installation and Confi guration Guide for imageRUNNER Machine s 4. Click the Method drop-down list to select the authentication method. [Kerberos]: The machine communicates direc tly to Active Directory. [NTLM]: The machine communicates direc tly to Active Directory. [Simple]: Necessary if you use Domino or eDirectory for authent ...

  • Canon 08011-41-UD2-003 - page 51

    Authorized Send Installation and Confi guration Guide for imageRUNNER Machine s 51 5. Specify the settings for the selected authentication method. 5.1 If you select [Kerberos] as th e authentication method, specify the Authentication Settings, Retrieve User E-Mail A ddress During Authentication, Scan to Home Direct ory Settings, and Scan to Folder ...

  • Canon 08011-41-UD2-003 - page 52

    52 Authorized Send Installation and Confi guration Guide for imageRUNNER Machine s Port: This text box is only displa yed if Pull Host from DNS is set to ‘No’ and if the [Pull Port from DNS] check box is not selected. Enter the conn ecting port number of the authentication server. You can enter a maximum of five numbers. The default port number ...

  • Canon 08011-41-UD2-003 - page 53

    Authorized Send Installation and Confi guration Guide for imageRUNNER Machine s 53 Scan to Home Directory Settings Retrieve Home Select this check box to obtain the currently logged on Directory user’s home direct ory information from the (Active authentication server. This will crea te a Home Directory Directory only): element in the Pr eselecte ...

  • Canon 08011-41-UD2-003 - page 54

    54 Authorized Send Installation and Confi guration Guide for imageRUNNER Machine s Scan to Folder Authentication Settings NTLM Select this check box to use NTLM as the authentication Authentication: m ethod for the Scan to Folder feature, regardless of the authentication method you select ed for the authentication server. NTLM Enter the domain name ...

  • Canon 08011-41-UD2-003 - page 55

    Authorized Send Installation and Confi guration Guide for imageRUNNER Machine s 55 Authentication Settings Method: NTLM Pull Host from Select [Yes] to automatically pu ll the host inform ation DNS: from the DNS after you click [Create]. Select [No] if you want to manually configur e the host information. The default setting is ‘No’. If you sele ...

  • Canon 08011-41-UD2-003 - page 56

    56 Authorized Send Installation and Confi guration Guide for imageRUNNER Machine s Retrieve User E-Mail Address During Authentication Address Book If you have already c onfigured an address book server Server: select the address book server from which your e-mail address will be retrieved from the drop-down list. Scan to Home Directory Settings Ret ...

  • Canon 08011-41-UD2-003 - page 57

    Authorized Send Installation and Confi guration Guide for imageRUNNER Machine s 57 Scan to Folder Authentication Settings NTLM Select this check box to use NTLM as the authentication Authentication: m ethod for the Scan to Folder feature, regardless of the authentication method you select ed for the authentication server. NTLM Enter the domain name ...

  • Canon 08011-41-UD2-003 - page 58

    58 Authorized Send Installation and Confi guration Guide for imageRUNNER Machine s Port: Enter the connecting port number of the authentication server. You can enter a maximum of five numbers. The default port number is ‘389’. SSL: Select this check box if you want the authentication server to use SSL. If you select this check box, the host por ...

  • Canon 08011-41-UD2-003 - page 59

    Authorized Send Installation and Confi guration Guide for imageRUNNER Machine s 59 Scan to Home Directory Settings Retrieve Home Select this check box to obtain the currently logged on Directory user’s home direct ory information from the (Active authentication server. This will crea te a Home Directory Directory only): element in the Pr eselecte ...

  • Canon 08011-41-UD2-003 - page 60

    60 Authorized Send Installation and Confi guration Guide for imageRUNNER Machine s 5.4 If you select [Anonymous] as the authentication method, specify the Anonymous User Information, and Address Book Server for E-Mail Lookup. Authentication Settings Method: Anonymous Anonymous User Information Anonymous Enter the user name for anonymous sending. Yo ...

  • Canon 08011-41-UD2-003 - page 61

    Authorized Send Installation and Confi guration Guide for imageRUNNER Machine s 61 IMPORTANT • If an anonymous authentica tion server is configured, the SIGN IN screen on the machine is bypassed, and the user is logged on as an anonymous user. If more than one Authorized Send function is enabled, the MAIN screen on the machine is display ed. If o ...

  • Canon 08011-41-UD2-003 - page 62

    62 Authorized Send Installation and Confi guration Guide for imageRUNNER Machine s 3.3 Editing an Authentication Server You can edit a previously created authen tication server from the Authorized Send Configuration screen. 1. Click [Authentication] ➞ select the check box next to the authentication server you want to edit ➞ click [Edit] . ...

  • Canon 08011-41-UD2-003 - page 63

    Authorized Send Installation and Confi guration Guide for imageRUNNER Machine s 63 2. Edit the settings for the authen ticatio n server as necessary ➞ click [Update]. If you make a mistake, click [Reset] to retu rn the settings to th eir original values. To cancel editing the authentication server and return to the Authentication Servers screen, ...

  • Canon 08011-41-UD2-003 - page 64

    64 Authorized Send Installation and Confi guration Guide for imageRUNNER Machine s 3.4 Deleting an Authentication Server You can delete a previously created authen tication server from the Authorized Send Configuration screen. 1. Click [Authentication] ➞ select the check box next to the authentication server you want to delete ➞ click [Delete]. ...

  • Canon 08011-41-UD2-003 - page 65

    Authorized Send Installation and Confi guration Guide for imageRUNNER Machine s 65 3.5 Configuring the E-Mail Service Settings You can configure the settings for the SMTP server. NOTE The E-Mail Service Settings must be configured to use the Scan to E-Mail and Scan to Fax functions. 1. Click [E-Mail Service] ➞ [General]. If necessary, see the scr ...

  • Canon 08011-41-UD2-003 - page 66

    66 Authorized Send Installation and Confi guration Guide for imageRUNNER Machine s Use Public Select [Yes] to configure the SMTP public credentials Credentials: (Public User Name, Public Password). If [Yes] is selected, enter the user’s SMTP public name and password for SMTP authentication. If [No] is sele cted, the user’s normal login credenti ...

  • Canon 08011-41-UD2-003 - page 67

    Authorized Send Installation and Confi guration Guide for imageRUNNER Machine s 67 3.6 Creating an Address Book Server You can create up to 10 address book Servers. When you create an address book server, you can either associate it with an authentication server, which has been previ ously created, or you can create a standalone address book server ...

  • Canon 08011-41-UD2-003 - page 68

    68 Authorized Send Installation and Confi guration Guide for imageRUNNER Machine s 2. Specify whether you want to create an a ddress book server with or without an association to an authentication server. 2.1 If you want to create an address boo k server with an association to an authentication server, select [K erberos], [NTLM], [Simple], or [Anon ...

  • Canon 08011-41-UD2-003 - page 69

    Authorized Send Installation and Confi guration Guide for imageRUNNER Machine s 69 2.1.1 If you select a Kerberos or NTLM authentications server, specify the Address Book Settings and Scan to Home Directory Settin gs ➞ proceed to step 4. Address Book Settings Same as Select [Yes] to create the address book with the Authentication same credentials ...

  • Canon 08011-41-UD2-003 - page 70

    70 Authorized Send Installation and Confi guration Guide for imageRUNNER Machine s LDAP Match Enter the LDAP Match Attribute to be used for Attribute: e-mail address retriev al. If the [Retrieve Home Directory (Active Directory only] check box is selected under <Scan to Home Directory Settings>, the value enter ed here is also used for Home D ...

  • Canon 08011-41-UD2-003 - page 71

    Authorized Send Installation and Confi guration Guide for imageRUNNER Machine s 71 Scan to Home Directory Settings Retrieve Home Select this ch eck box to obtain the currently Directory logged on user’s home directory information (Active from the address book server with the LDAP Directory only): attribute of “Hom e Directory.” This will crea ...

  • Canon 08011-41-UD2-003 - page 72

    72 Authorized Send Installation and Confi guration Guide for imageRUNNER Machine s 2.1.2 If you select a Simple authenti cation server, specify the Address Book Settings and Scan to Home Directory Settings ➞ proceed to step 4. Address Book Settings Same as Select [Yes] to create the address book with the Authentication same credentials as the sel ...

  • Canon 08011-41-UD2-003 - page 73

    Authorized Send Installation and Confi guration Guide for imageRUNNER Machine s 73 Scan to Home Directory Settings Retrieve Home Select this ch eck box to obtain the currently Directory logged on user’s home directory information (Active from the address book server with the LDAP Directory only): attribute of “Hom e Directory.” This will crea ...

  • Canon 08011-41-UD2-003 - page 74

    74 Authorized Send Installation and Confi guration Guide for imageRUNNER Machine s 2.2 If you want to create a standalone ad dress book server with no association to an authentication serve r, select [None ] from the Authentication Server drop- down list under <Retrieve User E- Mail Address for the Follo wing Authentication Server>. NOTE • ...

  • Canon 08011-41-UD2-003 - page 75

    Authorized Send Installation and Confi guration Guide for imageRUNNER Machine s 75 3. Select the authentication method from the Method drop-down list. [Kerberos]: The machine communicates direc tly to Active Directory. [NTLM]: The machine communicates direc tly to Active Directory. [Simple]: Necessary, if you use Domino or eDirectory for authentica ...

  • Canon 08011-41-UD2-003 - page 76

    76 Authorized Send Installation and Confi guration Guide for imageRUNNER Machine s 3.1 If you select [Kerberos] as the authentication method, specify the Address Book Settings and Scan to Home Directory Settings. Address Book Settings Method: Kerberos Pull Host from Select [Yes] to automatically pu ll the host inform ation DNS: from the DNS after y ...

  • Canon 08011-41-UD2-003 - page 77

    Authorized Send Installation and Confi guration Guide for imageRUNNER Machine s 77 SSL: This check box is only displayed if Pull Host from DNS is set to ‘No’ and if the [Pull Port from DNS] check box is not selected. Select this check box if you want the address book server to use SSL. If you select this check box, the host port number automati ...

  • Canon 08011-41-UD2-003 - page 78

    78 Authorized Send Installation and Confi guration Guide for imageRUNNER Machine s Search Root: Depending on your environment, you must enter the Base DN (Distinguished Name) of the location of the user accounts. If the directory server is authenticating against Active Directory and the domain is , for example, us.canon.com, then the search root is ...

  • Canon 08011-41-UD2-003 - page 79

    Authorized Send Installation and Confi guration Guide for imageRUNNER Machine s 79 Scan to Home Directory Settings Retrieve Home Select this check box to obtain the currently logged on Directory user’s home directory information from the address (Active book server with the LDAP attribute of “Home Directory only): Directory.” This w ill creat ...

  • Canon 08011-41-UD2-003 - page 80

    80 Authorized Send Installation and Confi guration Guide for imageRUNNER Machine s 3.2 If you select [NTLM] as the authentication method, specify the Address Book Settings and Scan to Home Directory Settings. Address Book Settings Method: NTLM Pull Host from Select [Yes] to automatically pu ll the host inform ation DNS: from the DNS after you click ...

  • Canon 08011-41-UD2-003 - page 81

    Authorized Send Installation and Confi guration Guide for imageRUNNER Machine s 81 SSL: This check box is only displayed if Pull Host from DNS is set to ‘No’ and if the [Pull Port from DNS] check box is not selected. Select this check box if you want the address book server to use SSL. If you select this check box, the host port number automati ...

  • Canon 08011-41-UD2-003 - page 82

    82 Authorized Send Installation and Confi guration Guide for imageRUNNER Machine s LDAP Match Enter the LDAP Match Attribute to be used for e-m ail Attribute: address retrieval. If th e [ Retrieve Home Directory (Active Directory only] check box is selected under <Scan to Home Directory Settings>, the value entered here is also used for Home ...

  • Canon 08011-41-UD2-003 - page 83

    Authorized Send Installation and Confi guration Guide for imageRUNNER Machine s 83 Scan to Home Directory Settings Retrieve Home Select this check box to obtain the currently logged on Directory user’s home directory information from the address (Active book server with the LDAP attribute of “Home Directory only): Directory.” This w ill creat ...

  • Canon 08011-41-UD2-003 - page 84

    84 Authorized Send Installation and Confi guration Guide for imageRUNNER Machine s 3.3 If you select [Simple] as the auth entication method, specify the Address Book Settings and Scan to Home Directory Settings. Address Book Settings Method: Simple Host: Enter the DNS name or IP address of the address book server. Port: Enter the connecting po rt n ...

  • Canon 08011-41-UD2-003 - page 85

    Authorized Send Installation and Confi guration Guide for imageRUNNER Machine s 85 Use Public Select [Yes] to configure the public credentials (Public Credentials: DN and Public Passw ord), or select [No] to use anonymous binding. Public DN: This text box is only displayed if Use Public Credentials is set to ‘Yes’. Enter the us er’s login Dis ...

  • Canon 08011-41-UD2-003 - page 86

    86 Authorized Send Installation and Confi guration Guide for imageRUNNER Machine s Scan to Home Directory Settings Retrieve Home Select this check box to obtain the currently logged on Directory user’s home directory information from the address (Active book server with the LDAP attribute of “Home Directory only): Directory.” This w ill creat ...

  • Canon 08011-41-UD2-003 - page 87

    Authorized Send Installation and Confi guration Guide for imageRUNNER Machine s 87 3.4 If you select [Anonymous] as the authentication method, specify the Address Book Settings and Scan to Home Directory Settings. Address Book Settings Method: Anonymous Host: Enter the DNS name or IP address of the address book server. Port: Enter the connecting po ...

  • Canon 08011-41-UD2-003 - page 88

    88 Authorized Send Installation and Confi guration Guide for imageRUNNER Machine s Search Root: Depending on your environment, you must enter the Base DN (Distinguished Name) of the location of the user accounts. If the directory server is authenticating against Active Directory and the domain is , for example, us.canon.com, then the search root is ...

  • Canon 08011-41-UD2-003 - page 89

    Authorized Send Installation and Confi guration Guide for imageRUNNER Machine s 89 Scan to Home Directory Settings Retrieve Home Select this check box to obtain the currently logged on Directory user’s home directory information from the address (Active book server with the LDAP attribute of “Home Directory only): Directory.” This w ill creat ...

  • Canon 08011-41-UD2-003 - page 90

    90 Authorized Send Installation and Confi guration Guide for imageRUNNER Machine s 3.7 Editing an Address Book Server You can edit a previously created addre ss book server from the Address Book Servers configuration screen. 1. Click [E-Mail Service] ➞ [Address Book] ➞ select the check box next to the address book server you want to edit ➞ cl ...

  • Canon 08011-41-UD2-003 - page 91

    Authorized Send Installation and Confi guration Guide for imageRUNNER Machine s 91 2. Edit the settings for the addr ess book server as necessary ➞ click [Update]. If you make a mistake while editing the a ddress book server sett ings, click [Reset] to return the settings to their origin al values. To cancel editing the address book server a nd r ...

  • Canon 08011-41-UD2-003 - page 92

    92 Authorized Send Installation and Confi guration Guide for imageRUNNER Machine s 3.8 Deleting an Address Book Server You can delete a previously created a ddress book server from the Address Book Servers configuration screen. 1. Click [E-Mail Service] ➞ [Address Book] ➞ select the check box next to the address book server you want to delete ? ...

  • Canon 08011-41-UD2-003 - page 93

    Authorized Send Installation and Confi guration Guide for imageRUNNER Machine s 93 3.9 Configuring Scan to E-Mail Settings You can enable the Scan to E-Mail function, restrict user access to the [Address Book] key and [To], [Subject], [Body], and [File Name] text boxes on the SCAN TO EMAIL screen on the machine, as well as enable E-m ail CC to self ...

  • Canon 08011-41-UD2-003 - page 94

    94 Authorized Send Installation and Confi guration Guide for imageRUNNER Machine s 3. Configure the settings under <Access Controls>. Access Controls E-mail to self only: Select this check box if you want to restrict users to only send e-mail messages to them selves, and to automatically disable the [Address Book] key and the [To] text box on ...

  • Canon 08011-41-UD2-003 - page 95

    Authorized Send Installation and Confi guration Guide for imageRUNNER Machine s 95 Self This check box is only displayed when the [E-mail to self only] check box is not selected. When the [Self] check box is selected, the e-mail addre ss of the user logged on to Authorized Send is displayed in the [To] text box on the SCAN TO EMAIL Screen. Subject: ...

  • Canon 08011-41-UD2-003 - page 96

    96 Authorized Send Installation and Confi guration Guide for imageRUNNER Machine s 4. If necessary, click the [E-mail CC to self] check box ➞ click [Save]. If you select [E-mail CC to self], a copy of each e-mail message sent via SCAN TO EMAIL will be sent to the curren tly logged on user’s e-mail address. IMPORTANT You must select the [Self] c ...

  • Canon 08011-41-UD2-003 - page 97

    Authorized Send Installation and Confi guration Guide for imageRUNNER Machine s 97 3.10 Configuring Scan to Fax Settings You can enable the Scan to Fax functi on and configure the General Settings. 1. Click [Scan to Fax]. If necessary, see the screen shot in step 12 of “Flow of Configuration Operations,” on p. 35. 2. Click the [Enable Scan to F ...

  • Canon 08011-41-UD2-003 - page 98

    98 Authorized Send Installation and Confi guration Guide for imageRUNNER Machine s 3. Specify the General Settings ➞ click [Save]. General Settings Fax Recipient Template: Enter the ap propriate template configuration. For example, if you enter ${FAXNUMBER}@faxserver.company.com as the string, and the fax number en tered by the user (for example, ...

  • Canon 08011-41-UD2-003 - page 99

    Authorized Send Installation and Confi guration Guide for imageRUNNER Machine s 99 NOTE • The user does not see the tem plate. The user only has to enter the fax number(s) on the Authorized Send SCAN TO FAX screen on the machine. • If you upgrade Authorized Send from version 3.x to 4.0 or later, the fax template is automatically updated to the ...

  • Canon 08011-41-UD2-003 - page 100

    100 Authori zed S end Installation and Configuration Guid e for image RUNNER Machines 3.11 Configuring Scan to Folder Settings You can enable the Scan to Folder func tion and configure the Access Controls and General Settings. 1. Click [Scan to Folder] ➞ [General]. If necessary, see the screen shot in step 14 of “Flow of Configuration Operation ...

  • Canon 08011-41-UD2-003 - page 101

    Authorized Send Installation and Confi guration Guide for imageRUNNER Machine s 101 3. Configure the settings under <Access Controls>. Access Controls Scan to Home Select this check box if you want to automatically disable Directory/Preselected the [Preset Share], [File Server/Path], and [Browse] check Share only: boxes with one click. Disabl ...

  • Canon 08011-41-UD2-003 - page 102

    102 Authori zed S end Installation and Configuration Guid e for image RUNNER Machines 4. Specify the General Settings ➞ click [Save]. General Settings WINS Server IP: Enter the IP addr ess of the NetBIOS name server. Test: Select this check box if you want the connection to the WINS server to be verified before you save the settings. The [Test] c ...

  • Canon 08011-41-UD2-003 - page 103

    Authorized Send Installation and Confi guration Guide for imageRUNNER Machine s 103 3.12 Creating a Preset Share You can create any number of preset shares. 1. Click [Scan to Folder] ➞ [Preset Shares]. If necessary, see the screen shot in step 16 of “Flow of Configuration Operations,” on p. 35. 2. Click [Add]. ...

  • Canon 08011-41-UD2-003 - page 104

    104 Authori zed S end Installation and Configuration Guid e for image RUNNER Machines If you want to specify your home direct ory as a preselected share that will automatically appear in the Preset Sh are drop-down list on the SCAN TO FOLDER screen, select [Home Directory (if exists )] from the Preselected Share drop-down list ➞ click [Save]. NOT ...

  • Canon 08011-41-UD2-003 - page 105

    Authorized Send Installation and Confi guration Guide for imageRUNNER Machine s 105 3. Specify the Share Name settings ➞ click [Create]. Create Share Name Share Name: Enter a name for the preset share. The Share Name is case-sensitive. You can enter a maximum of 31 characters. File Server: Enter the DNS name or IP Address to send documents. File ...

  • Canon 08011-41-UD2-003 - page 106

    106 Authori zed S end Installation and Configuration Guid e for image RUNNER Machines 3.13 Editing a Preset Share You can edit a previously created preset sh are from the Scan to Folder configuration screen. 1. Click [Scan to Folder] ➞ [Preset Shares] ➞ select the check box next to the preset share you want to edit ➞ click [Ed it]. 2. Edit th ...

  • Canon 08011-41-UD2-003 - page 107

    Authorized Send Installation and Confi guration Guide for imageRUNNER Machine s 107 3.14 Deleting a Preset Share You can delete a previously created preset sh are from the Scan to Folder configuration screen. 1. Click [Scan to Folder] ➞ [Preset Shares] ➞ select the check box next to the preset share you want to delete ➞ click [Delete]. 2. Cli ...

  • Canon 08011-41-UD2-003 - page 108

    108 Authori zed S end Installation and Configuration Guid e for image RUNNER Machines 3.15 Configuring Scan Settings You can configure the Default File Type Sett ings and Default Scan Settings For File Types. This causes the default scan s ettings to automatically change based on the f ile type that is selected. 1. Click [Scan Settings]. If necessa ...

  • Canon 08011-41-UD2-003 - page 109

    Authorized Send Installation and Confi guration Guide for imageRUNNER Machine s 109 3. Configure the settings un der <Default Scan Settings for File T ypes> ➞ click [Save]. Default Scan Settings for File Types Scan Settings for File Type: Select [P DF], [PDF(Compct)], [PDF(OCR)], [TIFF], [TIFF(Single)], or [JPEG] from the drop-down list. Th ...

  • Canon 08011-41-UD2-003 - page 110

    110 Authori zed S end Installation and Configuration Guid e for image RUNNER Machines Brightness: Select this check box to disable and gray out the Brightness scroll ba r on the SCAN SETTINGS screen. PDF Encryption: Select this check box to hide the PDF Encryption icon on the SCAN SETTINGS screen. NOTE The PDF Encryption check box only appears on m ...

  • Canon 08011-41-UD2-003 - page 111

    Authorized Send Installation and Confi guration Guide for imageRUNNER Machine s 111 Resolution: Select [200x200], [ 300x300], or [600x600] from the drop-down list to correspond w ith the file type that you selected from the Scan Settings for File Type drop-down list. The default Resolution depends on the file type that you selected. NOTE • If you ...

  • Canon 08011-41-UD2-003 - page 112

    112 Authori zed S end Installation and Configuration Guid e for image RUNNER Machines Color Mode: Select [Auto], [Full Color], or [Black] from the drop-down list to correspond w ith the file type that you selected from the Scan Settings for File Type drop-down list. The default Color Mode depends on the file type that you selected. NOTE • If your ...

  • Canon 08011-41-UD2-003 - page 113

    Authorized Send Installation and Confi guration Guide for imageRUNNER Machine s 113 3.16 Configuring Optional Settings You can configure the timeout settings, decide w hether to populate the User Nam e text box on the Authorized Send SIGN IN screen, enable USB keyboard input, and rename the tab of the Authorized Se nd application on the machine. IM ...

  • Canon 08011-41-UD2-003 - page 114

    114 Authori zed S end Installation and Configuration Guid e for image RUNNER Machines Enable USB Keyboard Select this ch eck box to enable your machine to input: utilize an attached USB keyboard. If this check box is not selected, your machine cannot utilize an attached USB keyboard and automatically uses the MEAP virtual keyboard instead. If you s ...

  • Canon 08011-41-UD2-003 - page 115

    Authorized Send Installation and Confi guration Guide for imageRUNNER Machine s 115 Only Use Cherry G84 Select this check box if you want to only use the Keyboard: Cherry G84 keyboard. By default, this check box is selected. NOTE • The [Only Use Cherry G84 Keyboard] check box is displayed only if the [Enable USB Keyboard input] check box is selec ...

  • Canon 08011-41-UD2-003 - page 116

    116 Authori zed S end Installation and Configuration Guid e for image RUNNER Machines Application Display Name Enter the ap p lication display name. You can enter a (up to 20 characters): maximum of 20 characters. Valid characters are the printable ASCII characters and the carriage return. The default setting is ‘Authorized Send’. If the applic ...

  • Canon 08011-41-UD2-003 - page 117

    Authorized Send Installation and Confi guration Guide for imageRUNNER Machine s 117 3.17 Configuring Log Settings You can enable the Log function and vi ew or delete the current log file. 1. Click [Logs]. If necessary, see the screen shot in step 22 of “Flow of Configuration Operations,” on p. 35. 2. Click the [Enable Logging] check box. When t ...

  • Canon 08011-41-UD2-003 - page 118

    118 Authori zed S end Installation and Configuration Guid e for image RUNNER Machines 3. Select the severity level from the Severity Level drop-down list. The table below shows the supported leve ls of increasing se verity and their respective numeric codes. Severity Level Numeric Code Emergency 0 Alert 1 Critical 2 Error 3 Warning 4 Notice 5 Info ...

  • Canon 08011-41-UD2-003 - page 119

    Authorized Send Installation and Confi guration Guide for imageRUNNER Machine s 119 4. Select the [Enable Syslog] check box. If you select the [Enable Syslog] check box, at least one syslog server must be configured. Authorized Send supports only the user-lev el messages (Numeric Code = 1) and security/authorization messages (Numeric Code = 4) Faci ...

  • Canon 08011-41-UD2-003 - page 120

    120 Authori zed S end Installation and Configuration Guid e for image RUNNER Machines 5. Enter a syslog server’s IP address under <Syslog Server> in the table ➞ enter the corresponding UDP port number for the sy slog server under <UDP Port> in the table. You can configure up to three syslog serv ers. You can enter a maximum of five ...

  • Canon 08011-41-UD2-003 - page 121

    Authorized Send Installation and Confi guration Guide for imageRUNNER Machine s 121 9. To delete the log file, click [Delete]. If you want to disable the Log function, click the [Enable Logging] check box to clear the check mark ➞ click [Save]. ...

  • Canon 08011-41-UD2-003 - page 122

    122 Authori zed S end Installation and Configuration Guid e for image RUNNER Machines 3.18 Changing the Login ID and Password You can change your Login ID and passw ord to log on to the Authorized Send Configuration servlet. 1. Display the Authorized Send Configuration screen and log on to the Authorized Send Configuration servlet. If necessary, se ...

  • Canon 08011-41-UD2-003 - page 123

    Authorized Send Installation and Confi guration Guide for imageRUNNER Machine s 123 3. Enter the new login ID in the [New Login ID] text box ➞ confirm the ID in the [Confirm New Login ID] text box ➞ enter the new password in the [New Password] text box ➞ confirm the password in the [Confirm New Password] text box ➞ click [OK]. If you want t ...

  • Canon 08011-41-UD2-003 - page 124

    124 Authori zed S end Installation and Configuration Guid e for image RUNNER Machines 3.19 Using the Brand Configuration Tool (Optional) This section describes how to dynamically modify the appearance of the end user’s interface screens using the op tional Brand Configuration tool. You can customize the application’s banner image and colors, po ...

  • Canon 08011-41-UD2-003 - page 125

    Authorized Send Installation and Confi guration Guide for imageRUNNER Machine s 125 The following section describes the diffe rent areas that make up the Brand Configuration tool screen. Description Area: The description area displays an explanation of the Brand C onfiguration tool’s purpose. Preview Area: The preview area displays a preview of h ...

  • Canon 08011-41-UD2-003 - page 126

    126 Authori zed S end Installation and Configuration Guid e for image RUNNER Machines Status Area: The status area displays m essages as va rious brand configur ation operations are performed. It also displays informative m essages whenever errors occur. If a message is larger than the display area, a scrollbar appears to enable you to view the ent ...

  • Canon 08011-41-UD2-003 - page 127

    Authorized Send Installation and Confi guration Guide for imageRUNNER Machine s 127 Settings Area: The settings area displays the text boxes used for modifying im age and color settings seen in the preview area. The settings area is m ade up of the Portal Service Logo, Banner, Screen, Button, and Special Button. ...

  • Canon 08011-41-UD2-003 - page 128

    128 Authori zed S end Installation and Configuration Guid e for image RUNNER Machines Portal Service Logo: The Portal Service Logo provides a text box for entering the location of the application logo you want, and provides a preview of the selected image. Banner: The Banner area provides text boxes fo r specifying the background and foreground col ...

  • Canon 08011-41-UD2-003 - page 129

    Authorized Send Installation and Confi guration Guide for imageRUNNER Machine s 129 2. Select [Clear All], [Default], or [Current]. [Clear All]: Click to clear all of the settings. [Default]: Click to load the default va lues for each setting and populate the corresponding text boxes in the settings area. [Current]: Click to load the currently save ...

  • Canon 08011-41-UD2-003 - page 130

    130 Authori zed S end Installation and Configuration Guid e for image RUNNER Machines 4. If you want to specify the background and foreground colors, and select the image to be displayed in the end user’s interface banner area: 4.1 Click the [Background Color] text box under <Banner> ➞ enter three comma-separated digits representing the d ...

  • Canon 08011-41-UD2-003 - page 131

    Authorized Send Installation and Confi guration Guide for imageRUNNER Machine s 131 5. If you want to specify the background, foreground, and border colors to be displayed in the end user’s interface screen area: 5.1 Click the [Background Color] text box under <Screen> ➞ enter three comma-separated digits representing the desired RGB colo ...

  • Canon 08011-41-UD2-003 - page 132

    132 Authori zed S end Installation and Configuration Guid e for image RUNNER Machines 6. If you want to specify the end user’s interface background and foreground colors for the normal buttons: 6.1 Click the [Background Color] text box under <Button> ➞ enter three comma-separated digits representing the desired RGB color. 6.2 Click the [F ...

  • Canon 08011-41-UD2-003 - page 133

    Authorized Send Installation and Confi guration Guide for imageRUNNER Machine s 133 7. If you want to specify the end user’s interface background and foreground colors for the special buttons: 7.1 Click the [Background Color] te xt box under <Special Button> ➞ enter three comma-separated digits repr esenting the desired RGB color. 7.2 Cli ...

  • Canon 08011-41-UD2-003 - page 134

    134 Authori zed S end Installation and Configuration Guid e for image RUNNER Machines This page is intentionally left blank. ...

  • Canon 08011-41-UD2-003 - page 135

    Authorized Send Installation and Confi guration Guide for imageRUNNER Machine s 135 Chapter 4 Configuring the MEAP Device This chapter describes how to configure your MEAP-enabled device so that you can use it with the Authorized Send application. IMPORTANT Inbox 99 must be available for use on the ME AP device (i.e., is not full), and with no pass ...

  • Canon 08011-41-UD2-003 - page 136

    136 Authori zed S end Installation and Configuration Guid e for image RUNNER Machines 2. Press [System Settings]. If the System Manager ID and System Pa ssword have been set, enter the System Manager ID and System Password using ⓪ – ⑨ (num eric keys) ➞ press (Log In/Out). ...

  • Canon 08011-41-UD2-003 - page 137

    Authorized Send Installation and Confi guration Guide for imageRUNNER Machine s 137 3. Press [Network Settings]. 4. Press [TCP/IP Settings]. ...

  • Canon 08011-41-UD2-003 - page 138

    138 Authori zed S end Installation and Configuration Guid e for image RUNNER Machines 5. Press [DNS Server Settings]. ...

  • Canon 08011-41-UD2-003 - page 139

    Authorized Send Installation and Confi guration Guide for imageRUNNER Machine s 139 6. Press [Primary DNS Server] ➞ enter the IP address using ⓪ – ⑨ (numeric keys). IMPORTANT • It is not necessary to enter a [Secondar y DNS Server] or [Host Name]; however, you must enter a [Domain Name]. • If you are using SMTP Authentication, ma ke sur ...

  • Canon 08011-41-UD2-003 - page 140

    140 Authori zed S end Installation and Configuration Guid e for image RUNNER Machines 4.2 Specifying the Auto Clear Mode for Auto Log Off If the machine is idle f or a certain period of tim e (after a scan to e-mail, scan to fax, o r scan to folder key operation or job), you will be logged off of Authorized Send. This period of time is called the & ...

  • Canon 08011-41-UD2-003 - page 141

    Authorized Send Installation and Confi guration Guide for imageRUNNER Machine s 141 3. Press [Auto Clear Time]. 4. Press [-] or [+] to specify the desired Auto Clear Time ➞ press [OK]. You can also enter values using ⓪ – ⑨ (numeric keys). 5. Press [Done] repeatedly until the Bas ic Features screen is displayed. ...

  • Canon 08011-41-UD2-003 - page 142

    142 Authori zed S end Installation and Configuration Guid e for image RUNNER Machines 4.3 Synchronizing the Device and Server Time If you configure an authen tication server or addre ss book server for Kerberos authentication, you must ensure that the devi ce clock and server clock are synchronized within the maximum server spec ified clock skew to ...

  • Canon 08011-41-UD2-003 - page 143

    Authorized Send Installation and Confi guration Guide for imageRUNNER Machine s 143 3. Press [Network Settings]. 4. Press [TCP/IP Settings]. ...

  • Canon 08011-41-UD2-003 - page 144

    144 Authori zed S end Installation and Configuration Guid e for image RUNNER Machines 5. Press [SNTP Settings]. NOTE If the desired setting is not displayed, press [ ▼ ] or [ ▲ ] to scroll to the de sired setting. ...

  • Canon 08011-41-UD2-003 - page 145

    Authorized Send Installation and Confi guration Guide for imageRUNNER Machine s 145 6. Specify the SNTP settings. <Use SNTP>: Select [On] to perf orm time synchronization using SNTP. <Polling Interval>: Select the interv al for performing time synchronization from ‘1’ to ‘48’ hours. [NTP Server Address]: Enter the NT P server ad ...

  • Canon 08011-41-UD2-003 - page 146

    146 Authori zed S end Installation and Configuration Guid e for image RUNNER Machines 7. Press [NTP Server Check] to check the status of the NTP server. If <OK> is displayed next to [NTP Server Check], time synchronization is working correctly via SNTP. If <Error> is displayed next to [NTP Se rver Check], check the settings for [NTP Ser ...

  • Canon 08011-41-UD2-003 - page 147

    Authorized Send Installation and Confi guration Guide for imageRUNNER Machine s 147 4.3.2 Manually Adjusting the Device Time You can manually adjust the dev ice time to match the Kerbe ros authentication serve r or address book server time. 1. On the machine’s control panel, press (Additional Functions). 2. Press [Timer Settings]. ...

  • Canon 08011-41-UD2-003 - page 148

    148 Authori zed S end Installation and Configuration Guid e for image RUNNER Machines 3. Press [Time Fine Adjustment]. 4. Press [-] or [+] to adjust the time as necessary ➞ press [OK]. 5. Press [Done] repeatedly until the Basic Featu res screen is displayed. ...

  • Canon 08011-41-UD2-003 - page 149

    Authorized Send Installation and Confi guration Guide for imageRUNNER Machine s 149 Chapter 5 Troubleshooting This chapter explains the vari ous issues that may arise when installing and configuring the necessary components of the Authorized Se nd application, along with possible causes and remedies. Problem You cannot connect to the network. Remed ...

  • Canon 08011-41-UD2-003 - page 150

    150 Authori zed S end Installation and Configuration Guid e for image RUNNER Machines Problem The [Scan to E-Mail] button is disabled. Remedy Check to make sure that: • An e-mail address is specified in the user’s address book account. • An SMTP server address is c onfigured for Authorized Send. • For more information, see “LDAP Failur e ...

  • Canon 08011-41-UD2-003 - page 151

    Authorized Send Installation and Confi guration Guide for imageRUNNER Machine s 151 Chapter 6 List of Error Messages This chapter explains the various messages that appear on the Authori zed Send Configuration servlet screen or on the touch panel display of the MEAP device, along with possible causes and remedies. Any words that appear italicized a ...

  • Canon 08011-41-UD2-003 - page 152

    152 Authori zed S end Installation and Configuration Guid e for image RUNNER Machines 6.1 Configuration Screen Error Messages Configuration screen messages are displa yed on the Configuration screen of the Authorized Send Configuration servlet. If an error occu rs during the configuration process, it is displayed in the body of the Configuration se ...

  • Canon 08011-41-UD2-003 - page 153

    Authorized Send Installation and Confi guration Guide for imageRUNNER Machine s 153 Message Cause Remedy Authentication Port has to be a positive numb er. A negative number is entered in the [Port] text box. Enter the num eric value greater than zero for the connecting por t number of the authentication server. Authentication Hostname is missing. T ...

  • Canon 08011-41-UD2-003 - page 154

    154 Authori zed S end Installation and Configuration Guid e for image RUNNER Machines Message Cause Remedy Anonymous User E-Mail is not valid: local part ca nnot contain character(s) ‘?’, ‘&’ The local part contains non-alphanumeric values other than ‘.’, ‘-’, and ‘_’ (suc h as ‘?’, ‘&’, ‘$’, ‘#’, ‘%’ ...

  • Canon 08011-41-UD2-003 - page 155

    Authorized Send Installation and Confi guration Guide for imageRUNNER Machine s 155 Message Cause Remedy Duplicated au thentication server: an authentication server with domain [ x ] and authentication method [ y ] already exists. An authentication server already exists where the domain is represented by x , and the authenticati on method is repres ...

  • Canon 08011-41-UD2-003 - page 156

    156 Authori zed S end Installation and Configuration Guid e for image RUNNER Machines 6.1.4 Address Book Servers Screen Error Message This section explains the Address Book Se rvers screen error message, along with a possible cause and remedy. For more information on the rem edy, see “Creating an Address Book Server,” on p. 67. Message Cause Re ...

  • Canon 08011-41-UD2-003 - page 157

    Authorized Send Installation and Confi guration Guide for imageRUNNER Machine s 157 Message Cause Remedy Address Book Domain is missing. The [Domain Nam e] text box is blank. Enter the dom ain name of the address book serv er. Address Book Search Root is missing. The [Search Root] tex t box is blank. Enter the search root. Address Book LDAP Match A ...

  • Canon 08011-41-UD2-003 - page 158

    158 Authori zed S end Installation and Configuration Guid e for image RUNNER Machines Message Cause Remedy Default value for ‘ Subj ect’ field cannot be empty if the field is disabled and required. The [Subject] check box is selected, the [Subject] text box is blank, an d the [Require d] check box is selected. Perform any of the following: • ...

  • Canon 08011-41-UD2-003 - page 159

    Authorized Send Installation and Confi guration Guide for imageRUNNER Machine s 159 Message Cause Remedy Connection Failed. Could not resolve host name: x . The connection to th e WINS server failed because Authorized Send cannot resolve the WINS se rver host name, repres ented by x . Check the WINS server host name and/or se rver config uration an ...

  • Canon 08011-41-UD2-003 - page 160

    160 Authori zed S end Installation and Configuration Guid e for image RUNNER Machines 6.1.10 Options Screen Error Messages This section explains the Options screen error messages, along with possible causes and remedies. For more inform ation on the remedies, see “Configuring Optional Settings,” on p. 113. Message Cause Remedy Configuration Ses ...

  • Canon 08011-41-UD2-003 - page 161

    Authorized Send Installation and Confi guration Guide for imageRUNNER Machine s 161 Message Cause Remedy Application Display Name cannot contain the following characters: ‘x’, ‘y’, ‘z’ The [Application Disp lay Name (up to 20 characte rs)] text box contai ns ‘x’ , ‘y ’, and ‘ z’ , which represent inv alid characters. Make su ...

  • Canon 08011-41-UD2-003 - page 162

    162 Authori zed S end Installation and Configuration Guid e for image RUNNER Machines 6.1.12 Change Login ID & Password Screen Error Messages This section explains the Change Login ID and Password screen error messages, along with possible causes and remedies. For more information on the rem edies, see “Changing the Login ID and Password,” ...

  • Canon 08011-41-UD2-003 - page 163

    Authorized Send Installation and Confi guration Guide for imageRUNNER Machine s 163 6.1.14 Authorized Send Configuration Servlet Log On Screen Error Messages This section explains the Authorized Send Configuration servlet log on screen error messages, along with possible causes and remedies. For m ore information on the remedies, see “Flow of Con ...

  • Canon 08011-41-UD2-003 - page 164

    164 Authori zed S end Installation and Configuration Guid e for image RUNNER Machines 6.2 SIGN IN Screen Notification Messages The SIGN IN screen notification messages ar e displayed on the SIGN IN screen in the upper-right hand portion of the MEAP devi ce’s UI. You will remain at the SIGN IN screen until they are resolved. 6.2.1 General Authenti ...

  • Canon 08011-41-UD2-003 - page 165

    Authorized Send Installation and Confi guration Guide for imageRUNNER Machine s 165 6.2.2 Kerberos Authentication Notification Messages This section explains the Kerberos auth entication notification messages, along with possible causes and remedies. Message Cause Remedy Kerberos requires username, password, host a nd doma in The entered user nam e ...

  • Canon 08011-41-UD2-003 - page 166

    166 Authori zed S end Installation and Configuration Guid e for image RUNNER Machines Message Cause Remedy Unkno wn host ( host ) The host cannot be resolved. • Check your Kerber os configuration. • Ensure that the confi gured server is active. An unknown Kerberos error has occurred Any other Kerber os error message that has not been defined as ...

  • Canon 08011-41-UD2-003 - page 167

    Authorized Send Installation and Confi guration Guide for imageRUNNER Machine s 167 6.2.4 Simple Authentication Notification Messages This section explains the Simple authen tication notification messages, along with possible causes and remedies. Message Cause Remedy Check Public DN and Public Password and try again The public DN and publ ic passwo ...

  • Canon 08011-41-UD2-003 - page 168

    168 Authori zed S end Installation and Configuration Guid e for image RUNNER Machines 6.3 MAIN Screen Notification Messages The MAIN screen notification messages ar e displayed on the MAIN screen in the upper-right hand portion of the MEAP device’s UI. If an error has occurred during the authentication process, it will be displayed here. 6.3.1 LD ...

  • Canon 08011-41-UD2-003 - page 169

    Authorized Send Installation and Confi guration Guide for imageRUNNER Machine s 169 Message Cause Remedy Your E-mail was not found, invalid credentials. Invalid credent ials have been supplied by the client. Check your LDAP configuration. Your E-mail was not found, invalid DN syntax. Invalid DN syntax has been supplied by the client (for example, a ...

  • Canon 08011-41-UD2-003 - page 170

    170 Authori zed S end Installation and Configuration Guid e for image RUNNER Machines 6.3.2 Configuration Notification Message This section explains the configuration notif ication message, along with a possible cause and remedy. Message Cause Remedy Please contact administrator to configure E-Mail Service. There is a bad configuration. Configure a ...

  • Canon 08011-41-UD2-003 - page 171

    Authorized Send Installation and Confi guration Guide for imageRUNNER Machine s 171 6.4 SCAN TO EMAIL Screen Notification Messages The SCAN TO EMAIL screen notification messages are displayed on the SCAN TO EMAIL screen in the upper-right hand por tion of the MEAP device’s UI. As you interact with the application, different type s of messages are ...

  • Canon 08011-41-UD2-003 - page 172

    172 Authori zed S end Installation and Configuration Guid e for image RUNNER Machines Message Cause Remedy Press <Enter> key to validate . The USB keyboard is in use, and a text box was changed that requires validation . Press [ENTER] on the USB keyboard. 6.4.3 SCAN TO EMAIL Notification Messages This section explains the SCAN TO EM AIL notif ...

  • Canon 08011-41-UD2-003 - page 173

    Authorized Send Installation and Confi guration Guide for imageRUNNER Machine s 173 6.5 SCAN TO FAX Screen Notification Messages The SCAN TO FAX screen notification me ssages are displayed on the SCAN TO FAX screen in the upper-right hand portion of the MEAP device’s UI. As you interact with the application, different types of messages are displa ...

  • Canon 08011-41-UD2-003 - page 174

    174 Authori zed S end Installation and Configuration Guid e for image RUNNER Machines 6.5.3 SCAN TO FAX Notification Messages This section explains the SCAN TO FAX notification me ssages, along with possible causes and remedies. Message Cause Remedy Checking SMTP Connection… You are attempting to scan and send a document via SMTP. If the connecti ...

  • Canon 08011-41-UD2-003 - page 175

    Authorized Send Installation and Confi guration Guide for imageRUNNER Machine s 175 6.6 SCAN TO FOLDER Screen Notification Messages The SCAN TO FOLDER screen notification messages are displayed on the SCAN TO FOLDER screen in the upper-right hand portion of the MEAP device’s UI. As you interact with the application, different t ypes of messages a ...

  • Canon 08011-41-UD2-003 - page 176

    176 Authori zed S end Installation and Configuration Guid e for image RUNNER Machines 6.6.3 SCAN TO FOLDER Notification Messages This section explains the SCAN TO FOLD ER notification messages, along with possible causes and remedies. Message Cause Remedy Checking access to [ share ] share… The MEAP device is attempting to acquire suffic ient rea ...

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