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Nortel Enterprise Edge Feature Programming Telephone - page 1
Enterprise Edge Feature Progra mming T elephon e Guide © 1999 No rtel Ne tworks P0908510 Is sue 01 ...
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Nortel Enterprise Edge Feature Programming Telephone - page 2
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Nortel Enterprise Edge Feature Programming Telephone - page 3
P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide Contents Chapter 1 Getting Started 13 Using this guide 13 Understanding programming 13 Before you start 14 What you’ll need to do programming 14 Understanding the telephone buttons 14 Using the buttons under the display 14 A map for working in programming 16 The M7410 Cordless ...
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Nortel Enterprise Edge Feature Programming Telephone - page 4
4 Contents Enterprise Edge Feature Programming Tele phone Guide P0908510 Is sue 01 Displaying Call Information for a call on hold 33 Making Call Display information appear automatically at a telephone 33 Changing which information is shown first about a call 34 Picking up a call ringing at another telephone 34 Answering any ringing telephone using ...
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Nortel Enterprise Edge Feature Programming Telephone - page 5
Contents 5 P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide Making a priority call 49 Giving a telephone the ability to make priority calls 49 Using Ring Again 50 T urning on Ring Again 50 Canceling Ring Again 50 Chapter 5 Time savers for making calls 51 Storing a number on a memory button for Autodial 51 Adding an autodial but ...
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Nortel Enterprise Edge Feature Programming Telephone - page 6
6 Contents Enterprise Edge Feature Programming Tele phone Guide P0908510 Is sue 01 Chapter 8 F orwarding yo ur calls 65 Forwarding your calls to another telephone 65 Canceling Call Forward 65 Using Call Forward at your telephone 65 Overriding Call Forward 66 Changing the automatic Call Forward settings for a telephone 66 Changing Forward no answer ...
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Nortel Enterprise Edge Feature Programming Telephone - page 7
Cont e n t s 7 P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide Chapter 10 Tracking your incoming calls 83 Using Call Log 83 Call Log options 84 Logging a call manually 84 Deleting old log items 84 V iewing your Call Log 84 V iewing a Call Log item 85 Erasing log items 85 Making a call using Call Log 85 Creating a password to y ...
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Nortel Enterprise Edge Feature Programming Telephone - page 8
8 Contents Enterprise Edge Feature Programming Tele phone Guide P0908510 Is sue 01 Changing how calls are dialed 100 Changing the language used on the display 100 Making the display lighter or darker 100 Changing the telephone’ s ring 100 Chapter 13 Pr ogramming Hunt Groups 101 Adding or removing members from a group 102 Moving members of a group ...
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Nortel Enterprise Edge Feature Programming Telephone - page 9
Cont e n t s 9 P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide ISDN applications for PRI 115 V ideoconfere ncing and video telephony 1 15 Desktop conferencing 1 15 File transfer 1 15 T elecomm uting 1 15 Group 4 fax 1 15 Remote LAN acce ss 115 Leased line backup 1 15 LAN to LAN bridging 1 16 Internet and database ac cess 116 C ...
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Nortel Enterprise Edge Feature Programming Telephone - page 10
10 Contents Enterprise Edge Feature Programming Tele phone Guide P0908510 Is sue 01 Controlling access to your Enterprise Edge system 128 Direct inward system access (DISA) 128 Class of Service (COS) 128 Maintainin g security 129 Accessing Enterprise Edge remotely over the public network 129 Tones 129 Using Class of Service (COS) passwords 130 Chan ...
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Nortel Enterprise Edge Feature Programming Telephone - page 11
Contents 11 P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide Chapter 19 Tro ubleshooting 145 Using the alarm telephone 145 Reporting and recording alarm codes 145 Testing the telephone 145 T esting the telephone display 146 T esting the telephone buttons 146 T esting the speaker in the telephone handset 146 T esting the telepho ...
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Nortel Enterprise Edge Feature Programming Telephone - page 12
12 Contents Enterprise Edge Feature Programming Tele phone Guide P0908510 Is sue 01 ...
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Nortel Enterprise Edge Feature Programming Telephone - page 13
P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide Getting Star ted Your Enterprise Edge telephone system has many power ful features that can be customized to keep up with changes in your workplace. Using this guid e This guide provides information for programming system features such as Call Forward on Busy, Call Forward No Ans ...
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Nortel Enterprise Edge Feature Programming Telephone - page 14
14 Getting Started Enterprise Edge Feature Programming Tele phone Guide P0908510 Is sue 01 • Personal programming is available to anyone through the Feature button on their Enterprise Edge telephone. It allows individuals to change how their telephone works to suit themselves. Before you star t Before you begin programming, plan what changes you ...
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Nortel Enterprise Edge Feature Programming Telephone - page 15
Getting Started 15 P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide Display buttons Dial pad Used f or dialing numbers when you a re makin g call s. It’s als o used fo r enteri ng number s and letters w hen you’re p rogrammin g. Display Shows i nstructio ns for everyday calling as well as for programm ing. Display button s ...
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Nortel Enterprise Edge Feature Programming Telephone - page 16
16 Getting Started Enterprise Edge Feature Programming Tele phone Guide P0908510 Is sue 01 A map for working in programming The programming maps on the following two pages show the Enterprise Edge programming levels. For additional programming information, refer to the Enterprise Edge Programming Operations Guide . The Unified Manager is used to: ? ...
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Nortel Enterprise Edge Feature Programming Telephone - page 17
Getting Started 17 P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide Detailed programming map showing settings Line s Line 001-364 Name Trun k /l ine da t a Trunk type Line type Dial mode Received number If bu sy Prime se t CLID set Auto privacy Trunk mode Answer mode Answer with DISA Link at CO Use auxiliary ringer Full autohol ...
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Nortel Enterprise Edge Feature Programming Telephone - page 18
18 Getting Started Enterprise Edge Feature Programming Tele phone Guide P0908510 Is sue 01 Detailed programming map (cont’d) Restriction filters Filter 00-99 Restrictions Restriction 01 Digits Overrides Override 001 Digits Services ( cont’d ) Com mon s e t t i ng s Control sets For lines Lines 001-364 For sets DN 221-528 Schedule names Schedu l ...
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Nortel Enterprise Edge Feature Programming Telephone - page 19
Getting Started 19 P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide Detailed programming map (cont’d) System sp eed dial Speed dial 01-70 External # Passwords COS passwords COS 00-99 Passwor d User filter Line filter Remote package Call log passwords DN xxx Passwor d Registration password Passwor d Time and da te yyyyMM ddHHm ...
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Nortel Enterprise Edge Feature Programming Telephone - page 20
20 Getting Started Enterprise Edge Feature Programming Tele phone Guide P0908510 Is sue 01 Detailed programming map (cont’d) General se ttings (cont’d) Remote access Remote access packages Package 00 Remote page Remote line access Line 001-364 Use remote pack age Change DN type DN type DN lengths Received # length DN length Release reasons Gene ...
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Nortel Enterprise Edge Feature Programming Telephone - page 21
Getting Started 21 P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide The M7410 Cordless Telepho ne (C T) The M7410 CT allows you to move freely ar ound your workspace and still have full access to all your Enterprise Edge system feat ures. The effective operating radio range in your faci lity will be dependent upon building cons ...
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Nortel Enterprise Edge Feature Programming Telephone - page 22
22 Getting Started Enterprise Edge Feature Programming Tele phone Guide P0908510 Is sue 01 ...
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Nortel Enterprise Edge Feature Programming Telephone - page 23
P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide Frequent programming operations The following sections highlight the most frequently used programming operations. You need to start a Unified Manager session to program these fea tures. See Getting Star ted on page 13 f or more information. Changing the time and date on the displ ...
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Nortel Enterprise Edge Feature Programming Telephone - page 24
24 Frequent programming operations Enterprise Edge Feature Programming Tele phone Guide P0908510 Is sue 01 1. Se lect Syst em Speed dial . 2. Select the two-digit speed dial c ode (01 to 70). 3. Type in the telephone number (up to 24 digits) you wish to save as a spee d dial and press Return. If this is a new speed dial, more fields appear after yo ...
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Nortel Enterprise Edge Feature Programming Telephone - page 25
Frequent programming operations 25 P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide Changing the name of a line You can add a descr iptive name to a line to further identify it within your network. For example, in a ddition to the line number you may wish t o describe the line’s properties (for example, Local). For more infor ...
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Nortel Enterprise Edge Feature Programming Telephone - page 26
26 Frequent programming operations Enterprise Edge Feature Programming Tele phone Guide P0908510 Is sue 01 Change the number of times the telephone rings be fore it is forwarded After you have assigned a Fwd no answer destination, you can set the number of times the telephone rings before the call is forwarded. 1. Se lect T erminals & Sets . 2. ...
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Nortel Enterprise Edge Feature Programming Telephone - page 27
Frequent programming operations 27 P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide 5. Choose a Fwd on busy to setting: enter an internal or external number, or a destination code. Making Changes to Do No t Disturb on Busy When you are on a call and a second call comes in, your telephone rings softly to alert you to the second ...
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Nortel Enterprise Edge Feature Programming Telephone - page 28
28 Frequent programming operations Enterprise Edge Feature Programming Tele phone Guide P0908510 Is sue 01 What would you like to do next? Some of the most common programming tasks are listed below. For a comprehensive list of settings and instructions, see either t he Table of Contents or the Index. Redir ect ca lls c om ing in on a l ine. See Tu ...
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Nortel Enterprise Edge Feature Programming Telephone - page 29
P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide Answering calls Answering incoming calls with Hunt Groups Your Enterprise Edge system now allows you to establish Hunt Groups in your system. Hunt Groups are a gr oup of Enterprise Edge set D Ns that can be called by a single director y number. The Hunt Gr oups feature ensure s c ...
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Nortel Enterprise Edge Feature Programming Telephone - page 30
30 Answering calls Enterprise Edge Feature Programming Tele phone Guide P0908510 Is sue 01 What line indicators mean Rings you may hear Answering calls at a prime telephone Each line in an Enterprise Edge system can be assigned a prime telephone. Calls not answered at their normal destinations are tran sferred to the prime telephone. The prime tele ...
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Nortel Enterprise Edge Feature Programming Telephone - page 31
Answering calls 31 P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide Using a central a nswering position (CAP) module A central answering positi on (CAP) is an Enterprise Edge M7324 telephone and a CAP module that your installer or customer service representative programmed as a CAP. You can have five CAPs connected to an Enterp ...
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Nortel Enterprise Edge Feature Programming Telephone - page 32
32 Answering calls Enterprise Edge Feature Programming Tele phone Guide P0908510 Is sue 01 The indicator is off when a telephone has: • no active ca ll • a call on hold and no other active call Release button Pressing ® ends a call. You do not have to put the receiver down. ® also ends feature programming. While you are on a call, do not pres ...
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Nortel Enterprise Edge Feature Programming Telephone - page 33
Answering calls 33 P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide Call Information is a vailable for calls even if they have bee n transferred, forward ed or rerouted in some way. Names and numbers for e xternal calls are displayed only if you have subscr ibed to Call Display services from your telephone company. Displaying C ...
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Nortel Enterprise Edge Feature Programming Telephone - page 34
34 Answering calls Enterprise Edge Feature Programming Tele phone Guide P0908510 Is sue 01 Changing which info rmation is shown first about a c all Depending on the services you subscribe t o, Call Display in formation may contain up to three parts: the name of the caller, the number of the ca ller, and the name of the line in your Enterprise Edge ...
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Nortel Enterprise Edge Feature Programming Telephone - page 35
Answering calls 35 P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide Answering any ringing telephone using Group Pickup ƒ‡ fi Your Enterprise Edge system can be divided into nine pickup groups. If you ar e a member of a pickup group, you can pick up a call that is ringing at any telephone in your pickup group. Press ƒ‡fi ...
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Nortel Enterprise Edge Feature Programming Telephone - page 36
36 Answering calls Enterprise Edge Feature Programming Tele phone Guide P0908510 Is sue 01 Trunk Answer ƒ° ‚‚ The Trunk Answer feature allows you to answer a ringing call anywhere in the system from any telephone in the system. The line you are answering does not have to appear or ring at the telephone you are using. Trunk Answer works only w ...
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Nortel Enterprise Edge Feature Programming Telephone - page 37
Answering calls 37 P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide You cannot make calls using Answer buttons. If more than one call is ringing at someone’ s telephone, the first c all appears on the attendant’s Answer button. Any subsequent calls appear on intercom buttons, if they are ava ilable . Creating a Conference C ...
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Nortel Enterprise Edge Feature Programming Telephone - page 38
38 Answering calls Enterprise Edge Feature Programming Tele phone Guide P0908510 Is sue 01 2. Press ® . The call is disconnected. 3. Press the line button of the held call to speak to the remaining person. On a M7100 telephone: 1. Press ƒ£‹ , to place one caller on hold. Press ˙ again, to put the caller you want to keep on hold. 2. Press ® . ...
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Nortel Enterprise Edge Feature Programming Telephone - page 39
Answering calls 39 P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide 1. Press ƒ£‹ . The first party is on hold. 2. Press ˙ , if necessary, to switch parties. You can re-establish the conference . 3. Press ƒ‹ . 4. Take the held ca ll off hold. This is not necessary for the M7100 telephone. Removing yourself fro m a confer ...
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Nortel Enterprise Edge Feature Programming Telephone - page 40
40 Answering calls Enterprise Edge Feature Programming Tele phone Guide P0908510 Is sue 01 You hear the caller ’s voice through your telephone’s spea ker. Continue to speak to the caller through the telephone receiver. Y our telephone’s microphone is off, so the caller does not hear people in your off ice. Canceling Group Listening ƒ£ °‚ ...
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Nortel Enterprise Edge Feature Programming Telephone - page 41
Answering calls 41 P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide Muting Handsfree 1. Press © to switch off the telephone microphone so that you can speak privately to someone in your office while you are on a handsfre e call. 2. Press © to turn the microphone back on again and continue your handsfree call. Changing a regul ...
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Nortel Enterprise Edge Feature Programming Telephone - page 42
42 Answering calls Enterprise Edge Feature Programming Tele phone Guide P0908510 Is sue 01 1. Se lect Terminals & S ets . 2. Select a D N number. 3. Double-click Capabi lities . 4. Choose a Handsfree setting: None , Auto , Standard . There are three ways to set Handsfree for an individual telephone: Both Auto and standard Handsfree allow you to ...
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Nortel Enterprise Edge Feature Programming Telephone - page 43
Answering calls 43 P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide T urning Privacy on or o f f for a call ƒ° ‹ Lines in your system can be configured to have automatic privacy. If a line is not programmed with privacy, anyone with the line assigned to their telephone can join your call by pressing the line button. If a li ...
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Nortel Enterprise Edge Feature Programming Telephone - page 44
44 Answering calls Enterprise Edge Feature Programming Tele phone Guide P0908510 Is sue 01 Disconnecting by accident If you accidentally drop the receiver back into the telephone cradle while answering a call, you can quickly retrieve the call. Pick up the receiver again or pre ss © within one second to be reconnected to your call. Time Press ƒ° ...
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Nortel Enterprise Edge Feature Programming Telephone - page 45
P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide Making calls There are many wa ys to make a call, depending on the programming and the type of call, as follows: • Pick up the receiver and dial. The Enterpri se Edge system supports three methods of dialing. See Changing how you dial your calls on page 48. • Pick up the rece ...
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Nortel Enterprise Edge Feature Programming Telephone - page 46
46 Maki ng call s Enterprise Edge Feature Programming Tele phone Guide P0908510 Is sue 01 Choosing a line using a li ne button You have one line button for each line assigned to your telephone. Press the line button to select the line you want to answer or use to make a call. Having seve ral line buttons allows you immediate access to more than one ...
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Nortel Enterprise Edge Feature Programming Telephone - page 47
Making calls 47 P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide The Enterprise Edge system can have 15 line pools plus 6 PRI pools, and a telephone can be programmed to access a ny number of them. A line pool access c ode is a number you dial to get a line pool. The a ccess code can be up to four di gits long. You can have sev ...
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Nortel Enterprise Edge Feature Programming Telephone - page 48
48 Maki ng call s Enterprise Edge Feature Programming Tele phone Guide P0908510 Is sue 01 Changing how you dial your call s ƒ• °¤ 1. Press ƒ•°¤ . 2. Press £ or NEXT until the dialing mode you want appears. 3. Press ˙ or OK to select the displayed dialing mode. The dialing modes feature code ca nnot be programmed onto a memory button. Us ...
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Nortel Enterprise Edge Feature Programming Telephone - page 49
Making calls 49 P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide When the internal num ber you have called is busy Priority Call ƒfl · If you get a busy signal or a Do Not Disturb message when you call someone in your office, you can interrupt them. Use this feature for ur gent calls only. Making a pr iority call 1. Press ƒ ...
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Nortel Enterprise Edge Feature Programming Telephone - page 50
50 Making calls Enterprise Edge Feature Programming Tele phone Guide P0908510 Is sue 01 You can make a priority call only while your telephone displays: Using Ring Again ƒ¤ Use Ring Again when you call someone on your Enterprise Edge system and their telephone is busy or there is no answe r. Ring Again can tell you when they hang up or next use t ...
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Nortel Enterprise Edge Feature Programming Telephone - page 51
P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide Time savers for making calls Storing a number on a memor y button for Autodial You can program memory buttons for one-touch dialing of internal or externa l telephone numbers. Buttons used for lines, answer or Handsfree/Mute ca nnot be used as autodial buttons. If the power to yo ...
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Nortel Enterprise Edge Feature Programming Telephone - page 52
52 Time savers for making calls Enterprise Edge Feature Programming Tele phone Guide P0908510 Is sue 01 Using intercom as the line for Autodial If you press ∆ as the line for an external autodial number, you must include a valid line pool access code or a de stination code. If line pool access codes or destination codes are changed, remember to r ...
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Nortel Enterprise Edge Feature Programming Telephone - page 53
Time savers for making calls 53 P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide Last Number Redial records a maximum of 24 digits. Prevent ing a telephone f rom using Last N umber Redi al Last Number Redial can be restricted at individual telephones. You need to start a Unified Manager se ssion to program this feature. See Und ...
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Nortel Enterprise Edge Feature Programming Telephone - page 54
54 Time savers for making calls Enterprise Edge Feature Programming Tele phone Guide P0908510 Is sue 01 Speed dial numbers may include host system signaling codes. Making a speed di al call ƒ‚ 1. Press ƒ‚ to quickly dial external telephone numbers that have been programmed onto speed dial codes. 2. Enter the appropriate two-digit speed dial c ...
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Nortel Enterprise Edge Feature Programming Telephone - page 55
Time savers for making calls 55 P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide Dis pla ys Using Saved Number Redial ƒfl ‡ You can save the number of the external ca ll you are on (provided you dialed the call) so that you ca n call it again later. Each telephone can sa ve one number at a time with Saved Number Redial, not ...
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Nortel Enterprise Edge Feature Programming Telephone - page 56
56 Time savers for making calls Enterprise Edge Feature Programming Tele phone Guide P0908510 Is sue 01 Dialing a sav ed number Press ƒfl‡ when you are not on a call. If you have a programmed Saved Number Redial button, you can use Button Inquiry ( ƒ•‚ ) to check the last number before you dial it. Prev enting a telephon e from using Saved ...
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Nortel Enterprise Edge Feature Programming Telephone - page 57
P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide Handling many calls at once Using Hold You can temporarily suspend a call by pressing ˙ . When a call is on hold, its indicator flashes on all telephones that have access to the line. The call can be retrieved from any of these telephones. On the M7100 telephone, ˙ alternates b ...
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Nortel Enterprise Edge Feature Programming Telephone - page 58
58 Handling many calls at once Enterprise Edge Feature Programming Tele phone Guide P0908510 Is sue 01 4. When the person re turns, that is, you hear them through your telephone speaker, simply lift the receiver to resume the conversation. Holding a call exclusively ƒ‡ · You can put a call on Exclusive Hold so that it can be retrieved only at y ...
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Nortel Enterprise Edge Feature Programming Telephone - page 59
P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide T ransferring calls Using the transfer feature ƒ‡ ‚ Transfer allows you to direct a call to a telephone in your Enterpr ise Edge system, within the Enterprise Edge network, or external to Enterprise Edge. Transferring a call 1. Press ƒ‡‚ . 2. Call the person to whom you ...
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Nortel Enterprise Edge Feature Programming Telephone - page 60
60 Transferring calls Enterprise Edge Feature Programming Tele phone Guide P0908510 Is sue 01 While on a conference call, you can remove yourself from the c onference and connect the other two callers using the Transfer feature . However, if both of the other people are from outside the system, at least one of the outside callers must have called y ...
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Nortel Enterprise Edge Feature Programming Telephone - page 61
Transferring calls 61 P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide Using Camp-on ƒ° ¤ You can transfer an external ca ll to another telephone, even if all of its lines are busy. 1. Press ƒ°¤ . 2. Dial the number of the telephone to which you want to camp the call. Camped calls appear on a line button on the receiving ...
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Nortel Enterprise Edge Feature Programming Telephone - page 62
62 Transferring calls Enterprise Edge Feature Programming Tele phone Guide P0908510 Is sue 01 Parki n g a call ƒ‡ › You can suspend a call so that it can be retrieved from any telephone in your system. 1. Press ƒ‡› . 2. Use the Page feature ( ƒfl‚ ) or press PAGE to announce the retrieval code displayed by your telephone. Retrieving a ...
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Nortel Enterprise Edge Feature Programming Telephone - page 63
Transferring calls 63 P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide Your installer programs both the Call Park prefix a nd the delay before par ked calls are returned to the originating telephone. External calls parke d for longer than the programmed delay are retur ned to your telephone. Call Park can be disabled by your in ...
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Nortel Enterprise Edge Feature Programming Telephone - page 64
64 Transferring calls Enterprise Edge Feature Programming Tele phone Guide P0908510 Is sue 01 Using Callback When you direct a call you have answere d to another telephone, the system monitors the call to make sure it is answered. If no one answers the call within a set length of time, the system directs it back to you. Callback generates a variety ...
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Nortel Enterprise Edge Feature Programming Telephone - page 65
P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide For warding your calls For warding your calls to another telephone ƒ› Press ƒ› and enter the number of the telephone to which you want your calls forwarded. You ca n forward your calls to an internal or external telephone. To forward your calls to an external destination yo ...
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Nortel Enterprise Edge Feature Programming Telephone - page 66
66 Forwarding your calls Enterprise Edge Feature Programming Tele phone Guide P0908510 Is sue 01 Overriding Call Forward If you call someone who has their calls forwarded to you, your call rings at that person’s telephone even though they are forwa rding their calls to you. Changing the automa tic Call Forwar d set tings for a t elephone Call for ...
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Nortel Enterprise Edge Feature Programming Telephone - page 67
Forwarding your calls 67 P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide Forward o n busy Forward on busy redirects your calls to another telephone on your Enterprise Edge system when you are busy on a call, or when you have Do Not Disturb activated at your telephone. For step-by-step instructions, see Making changes to Call F ...
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Nortel Enterprise Edge Feature Programming Telephone - page 68
68 Forwarding your calls Enterprise Edge Feature Programming Tele phone Guide P0908510 Is sue 01 • use the inter nal number of your voice mail a s the destination when you program Forward no Answer and Forward on busy or • make the ring delay greater than the delay used by your voice mail system, if your voice messaging system or service automa ...
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Nortel Enterprise Edge Feature Programming Telephone - page 69
Forwarding your calls 69 P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide • Enter an external telephone number ( using no more than 24 digits) then press ˙ or OK . • Press ˙ or OK if the line you have chosen as the outgoing line is a private network line that does not require you to dial digits. If you use ALL to redirect ...
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Nortel Enterprise Edge Feature Programming Telephone - page 70
70 Forwarding your calls Enterprise Edge Feature Programming Tele phone Guide P0908510 Is sue 01 Turning the redirect ring for a telephone on or off You can program a telephone to ring briefly (200 milliseconds) when a call is redirected on one of its lines. You need to start a Unified Manager se ssion to program this feature. See Getting Star ted ...
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Nortel Enterprise Edge Feature Programming Telephone - page 71
Forwarding your calls 71 P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide Displays while canceling redirection How Line Redirection is diff erent from Call Forw ard Call Forward forwards all calls that arrive at a particular telephone to an internal or external telephone. Line Redirection redirects only the lines you specify, n ...
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Nortel Enterprise Edge Feature Programming Telephone - page 72
72 Forwarding your calls Enterprise Edge Feature Programming Tele phone Guide P0908510 Is sue 01 Using Line Redirection You redirect lines a t a telephone, but once redir ected, the lines are redirec ted for the entire system. You can redirect only lines that appear at line buttons on your telephone. You can answer the telephone if it rings while y ...
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Nortel Enterprise Edge Feature Programming Telephone - page 73
P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide Commun icating in the office Pagin g ƒfl ‚ Paging allows you to make announcements over the Enterprise Edge system using the telephone speakers, or your loudspeaker system, if one is available. Making a page announcement 1. Press ƒfl‚ . 2. Choose a page type. Page types a ...
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Nortel Enterprise Edge Feature Programming Telephone - page 74
74 Communicating in the office Enterprise Edge Feature Programming Tele phone Guide P0908510 Is sue 01 3. Double-click Capabilities . 4. Choose a Paging setting: Yes or No . Creating page zones Each telephone can be assigned to one of six zones for receiving pages. You need to start a Unified Manager se ssion to program this feature. See Getting St ...
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Nortel Enterprise Edge Feature Programming Telephone - page 75
Communicating in the off ice 75 P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide Displays Using Pag e with extern al paging equipm ent When you make a page that uses external paging equipment (e xternal page or combined page), the Long Tones feature is automatically activated for the external paging system only. This allows you ...
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Nortel Enterprise Edge Feature Programming Telephone - page 76
76 Communicating in the office Enterprise Edge Feature Programming Tele phone Guide P0908510 Is sue 01 Sending a message ƒ⁄ You can leave a message on the display of another tele phone in your Enterprise Edge system. You can send up to four messages to different telephones, including your message center. If your telephone is a direct-dial teleph ...
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Nortel Enterprise Edge Feature Programming Telephone - page 77
Communicating in the office 77 P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide Viewing your messages ƒfl fi You can receive up to four messages from diffe rent telephones, including your message center. A single message from your message cente r may pertain to several messages. On a telephone with a one-line display 1. Pres ...
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Nortel Enterprise Edge Feature Programming Telephone - page 78
78 Communicating in the office Enterprise Edge Feature Programming Tele phone Guide P0908510 Is sue 01 Analog telephones connected to an ASM cannot retrieve external message s by using the Message Waiting Reply feature ( ˚•flfi ). For e xterna l messages, users must call back the external voice mail center to retrieve the ir messages. When doi ...
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Nortel Enterprise Edge Feature Programming Telephone - page 79
Communicating in the office 79 P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide Viewing messages you have sent ƒ⁄ On a telephone with a two-line display, you can view the messages you have sent. 1. Press ƒ⁄ . 2. Press SHOW to display your first sent message. 3. Press NEXT to move through your sent messages. Displays You h ...
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Nortel Enterprise Edge Feature Programming Telephone - page 80
80 Communicating in the office Enterprise Edge Feature Programming Tele phone Guide P0908510 Is sue 01 Using V oice Call ƒfl fl You can make an announcement or begin a conversation through the speaker of another telephone in the system. Making a Voice Ca ll Press ƒflfl . Muting Voice Call tones When a voice call begins at your telephone, you ...
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Nortel Enterprise Edge Feature Programming Telephone - page 81
Communicating in the office 81 P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide Preventing Voice Calls to your telepho ne using Voice Call Deny Press ƒ°° . Voice ca lls ring like regular internal calls. Your other calls proceed normally. Canceling Voice Call Deny Press ƒ£°° . Displays. Dial the internal n umber or pres s ...
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Nortel Enterprise Edge Feature Programming Telephone - page 82
82 Communicating in the office Enterprise Edge Feature Programming Tele phone Guide P0908510 Is sue 01 ...
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Nortel Enterprise Edge Feature Programming Telephone - page 83
P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide T racking your incoming calls Using Call Log Telephones can automatically log Call Display information for calls on an external line. The line must appear on that telephone but it does not have to be a ringing line. If your system is equipped with the appropriate equipment and yo ...
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Nortel Enterprise Edge Feature Programming Telephone - page 84
84 Tracking your i ncoming calls Enterprise Edge Feature Programming Tele phone Guide P0908510 Is sue 01 Call Log options ƒ• °› You can select the type of calls to be stored in your Call Log. Choose from four Autolog options: No one answered , Unans werd by me , Log all calls , No autologging . 1. Press ƒ• °› . The display shows the cur ...
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Nortel Enterprise Edge Feature Programming Telephone - page 85
Tracking your inc oming calls 85 P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide Names and numbers for external callers ar e displayed only if you have subscribed to Call Display services from your local telephone company. Viewing a Call Log item Press √ or MORE to view the informati on for a call log ite m. Erasing log item ...
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Nortel Enterprise Edge Feature Programming Telephone - page 86
86 Tracking your i ncoming calls Enterprise Edge Feature Programming Tele phone Guide P0908510 Is sue 01 Creating a password to your Call Log ƒ• °fi To access your Call Log through a password: 1. Press ƒ•°fi . The displays reads New passwrd: . 2. Enter your f our-digit password. The display reads Repeat New: . 3. Re-e nter your four-digit ...
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Nortel Enterprise Edge Feature Programming Telephone - page 87
Tracking your incoming c alls 87 P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide Displays The calle r's name is u navai lable. The calle r’s number is u navailable. _ indicat es a new item . ¯ indica tes that the call was an swer ed. § indicates a lo ng distance call. / indic ates t hat the store d number has bee n sh ...
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Nortel Enterprise Edge Feature Programming Telephone - page 88
88 Tracking your i ncoming calls Enterprise Edge Feature Programming Tele phone Guide P0908510 Is sue 01 Using voice mail If you subscribe to Enterprise Edge Voice Me ssaging, you can access that service through your Enterprise Edge system. Note that a softwa re keycode is r equired for Enterprise Edge Voice Messaging. Your installer programs your ...
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Nortel Enterprise Edge Feature Programming Telephone - page 89
P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide Customizing your telephone Finding out what a button does using Button Inquir y ƒ• ‚ You can check the function of any line, intercom, or progra mmed button on your Enterprise Edge telephone by pressing ƒ•‚ . O n the M7100 telephone Button Inquiry shows your internal nu ...
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Nortel Enterprise Edge Feature Programming Telephone - page 90
90 Customizing your telephone Enterprise Edge Feature Programming Tele phone Guide P0908510 Is sue 01 Changing the language on the display You can select the language used on the display of each Enterprise Edge telephone. Enterprise Edge software supports three languages: English, French and Spanish. Button caps are available for each language. Whe ...
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Nortel Enterprise Edge Feature Programming Telephone - page 91
Customizin g your telephone 91 P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide Erasing a f eatur e bu tton 1. Press ƒ•⁄ . 2. Press the fe ature button. 3. Press ˙ or OK to era se the button. Displays The name of the f eature a ssigned to a bu tton is displaye d when you press the bu tton. SHOW app ears when there is more ...
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Nortel Enterprise Edge Feature Programming Telephone - page 92
92 Customizing your telephone Enterprise Edge Feature Programming Tele phone Guide P0908510 Is sue 01 Applying b utton cap labels Before you apply button labels, activate the Button Inquiry feature ( ƒ• ‚ ) to verify the button funct ions, and to avoid activating features as you put the labels onto the buttons. For m ore information refer to F ...
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Nortel Enterprise Edge Feature Programming Telephone - page 93
Customizin g your telephone 93 P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide Enterprise Edge default button assignments During Startup, the Enterprise Edge installer chooses one of the available templates. Default features are assigned automatica lly to the programmable buttons on Enterprise Edge telephones, and vary with th ...
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Nortel Enterprise Edge Feature Programming Telephone - page 94
94 Customizing your telephone Enterprise Edge Feature Programming Tele phone Guide P0908510 Is sue 01 M7310 telep hone button default s The default button assignments for the M7310 telephone depend on the template applied. The exception is the default numbering for the dual memory buttons. Refer to Understanding the telephone buttons on page 14. Du ...
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Nortel Enterprise Edge Feature Programming Telephone - page 95
Customizing yo ur telephone 95 P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide M7324 telep hone button default s The default button assignments for the M7324 telephone depend on the template applied. Refer to Understanding the telephone buttons on page 14. M7100 telep hone button default s For all templates, the one programmab ...
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Nortel Enterprise Edge Feature Programming Telephone - page 96
96 Customizing your telephone Enterprise Edge Feature Programming Tele phone Guide P0908510 Is sue 01 Displays Changing the type of ring ƒ• fl You can choose one of four distinctive rings for your telephone. This makes it easier to identify your telephone in an open office. 1. Press ƒ•fl . 2. Press ⁄ , ¤ , ‹ , › , or NEXT . You hear ...
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Nortel Enterprise Edge Feature Programming Telephone - page 97
Customizin g your telephone 97 P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide Hiding the message or calls indication ƒ°‚fl The display that shows you have message s or calls can be r eplaced with the current time and date. You can retrieve your message and call information by using the display buttons that appear on the ...
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Nortel Enterprise Edge Feature Programming Telephone - page 98
98 Customizing your telephone Enterprise Edge Feature Programming Tele phone Guide P0908510 Is sue 01 ...
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Nortel Enterprise Edge Feature Programming Telephone - page 99
P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide User prefer ences The User preference s section of programming allows you to program memory buttons, speed dial codes and other settings for any Enterprise Edge telephone on the system. For example, an employee may want to have the Do Not Disturb fe ature programmed onto a memory ...
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Nortel Enterprise Edge Feature Programming Telephone - page 100
100 User preferences Enterprise Edge Feature Programming Tele phone Guide P0908510 Is sue 01 Changing User Spee d Dial 1. Se lect User Speed Di al . The display shows the speed dial codes that ar e currently programmed. 2. Enter a new speed dial and press Return. Use the line pool code to select a particular line pool for use with Speed Dial. If yo ...
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Nortel Enterprise Edge Feature Programming Telephone - page 101
P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide Programming Hunt Groups The Hunt Groups feature allows a group of Enterprise Edge sets to be called by a single directory number ensuring that calls are ea sily routed to the appropriate group. For more information about software packaging, see the Enterprise Edge Programming Ope ...
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Nortel Enterprise Edge Feature Programming Telephone - page 102
102 Programming Hunt Groups Enterprise Edge Feature Programming Tele phone Guide P0908510 Is sue 01 • Page Zones • Voice C all Adding or removing members from a group Members of the group can be any Enter prise Edge set, or portable. An Enterprise Edge set can be in more than one Hunt Group but is considered a member in each Hunt Group, increas ...
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Nortel Enterprise Edge Feature Programming Telephone - page 103
Programming Hunt Groups 103 P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide Assignin g o r un a ssi gni ng lines to a gro up Configure the prime set for a Hunt Group’s line to None to avoid delaye d ring transfer of external Hunt Group calls to the prime set before the Hunt Group can receive the call. For more information ab ...
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Nortel Enterprise Edge Feature Programming Telephone - page 104
104 Programming Hunt Groups Enterprise Edge Feature Programming Tele phone Guide P0908510 Is sue 01 If a Hunt Group has available members but nobody answers the ca ll, the call is routed through the Hunt Group list until either someone answers the call or the queue time-out occur s. In the latter case, the c all is routed to the overflow position. ...
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Nortel Enterprise Edge Feature Programming Telephone - page 105
Programming Hunt Groups 10 5 P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide Progr amming t he queu e tim e-ou t This setting al lows you to program the number of seconds a call remains in the Hunt Group queue before it is routed to the o verflow position. 1. Se lect Telephony , Hunt Groups . 2. Double-click a hunt group from ...
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Nortel Enterprise Edge Feature Programming Telephone - page 106
106 Programming Hunt Groups Enterprise Edge Feature Programming Tele phone Guide P0908510 Is sue 01 ...
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Nortel Enterprise Edge Feature Programming Telephone - page 107
P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide T elephone features Installing Enterprise Edge telepho nes If you are connecting an Enterprise Edge te lephone for the first time, refer to the following illustra tions as a guide. Installing an Enterprise Edge telephone 14 Connect to jack wired from distribution block Connect to ...
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Nortel Enterprise Edge Feature Programming Telephone - page 108
108 Telephone features Enterprise Edge Feature Programming Tele phone Guide P0908510 Is sue 01 Mounting an Enterprise Edge telephone on the wall Naming a telephone or a line You can assign names to identify external lines, target lines, and your co-workers’ telephones. During a call, the name (if progra mmed) is shown on the telephone display ins ...
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Nortel Enterprise Edge Feature Programming Telephone - page 109
Telephone features 109 P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide Telephone names and line names can contain both letters and numbers, but cannot be longer than seven characters. You cannot use the # and * symbols. Moving telephones If automatic telephone relocation is enabled in programming by your in staller, you can mo ...
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Nortel Enterprise Edge Feature Programming Telephone - page 110
110 Telephone features Enterprise Edge Feature Programming Tele phone Guide P0908510 Is sue 01 Displays Using Do Not Disturb Once you turn Do N ot Disturb on, calls are f orwarded to the prime telephone only if there is no other telephone on which the line appears. If there is another telephone that shares the same line, the call may be answered by ...
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Nortel Enterprise Edge Feature Programming Telephone - page 111
P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide ISDN PRI Integrated Services Digital Network (I SDN) technology provides a fast, accurate and reliable means of sending and receiving data, image text and voice information through the telephone system. Using ISDN Primary Rate Interf ace (PRI) a llows for faste r transmission spe ...
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Nortel Enterprise Edge Feature Programming Telephone - page 112
112 ISDN P RI Enterprise Edge Feature Programming Tele phone Guide P0908510 Is sue 01 Your Enterprise Edge system sends the Business Name concatenat ed with the set name on an outgoing call but only after the Business Name has been program med. The available fe atures include : • Receiving Connected Name • Receiving Calling Name • Receiving R ...
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Nortel Enterprise Edge Feature Programming Telephone - page 113
ISDN PRI 113 P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide Call by Call service selection for PRI PRI lines can be dynamically allocated to different servic e types with the Call by Call feature. PRI lines do not have to be pre-allocated to a give n service type. Call types that may be available, depending on your service pr ...
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Nortel Enterprise Edge Feature Programming Telephone - page 114
114 ISDN P RI Enterprise Edge Feature Programming Tele phone Guide P0908510 Is sue 01 • allows long distance carrier selection via user-dialed Car rier Access Codes Consult your customer service representative to de termine how your dialing plan is configured. Ser vice provide r featur es Consult your customer service repre sentative to determine ...
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Nortel Enterprise Edge Feature Programming Telephone - page 115
ISDN PRI 115 P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide Automatic Recall Automatic Recall allows you to automatically dial the number of the last call you received. You may not see the number on the display if the information is not available from your service provider , or you do not have Caller ID as part of your ISDN s ...
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Nortel Enterprise Edge Feature Programming Telephone - page 116
116 ISDN P RI Enterprise Edge Feature Programming Tele phone Guide P0908510 Is sue 01 LAN to LAN bridging Local area network (LAN) bridge /routers allow flexible interconnection between LANs using ISDN, with charges incurred only when information is actually transmitted. Internet and database access The fast call set up and high bandwidth of ISDN a ...
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Nortel Enterprise Edge Feature Programming Telephone - page 117
P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide Using System features Using alternate or scheduled ser vices There are three types of Service s to make your Enterprise Edge system handle calls differently on diffe rent days and at different time s of the day: Ringing servic e, Restriction service and Routing service. Each of t ...
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Nortel Enterprise Edge Feature Programming Telephone - page 118
118 Using System f eatures Enterprise Edge Feature Programming Tele phone Guide P0908510 Is sue 01 1. Se lect Servic es . 2. Select the ser vice you want to program: Ringing , Rest riction , or Routi ng . 3. Double-click a Schedules option: Night , Evening , Lunc h , Sche d 4 , Sched 5 , or Sched 6 . 4. Choose a Service setting: Off , Manual , or A ...
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Nortel Enterprise Edge Feature Programming Telephone - page 119
Using System features 119 P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide T urning Ser vices on and of f using feature codes The master control for s e rvices is in programming. Se e Turning Services on and off on page 117. Day-to-day use of Services is contro lled using the following feature codes. To turn a Service on: 1. En ...
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Nortel Enterprise Edge Feature Programming Telephone - page 120
120 Using System f eatures Enterprise Edge Feature Programming Tele phone Guide P0908510 Is sue 01 Viewing the active Services from a one-line display telepho ne 1. Press ƒ°‡‚ . The display s hows the first active Se rvice. 2. Press £ to move through the active schedule. 3. Press ® to exit. Displays Services that have been turned on automat ...
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Nortel Enterprise Edge Feature Programming Telephone - page 121
Using System features 121 P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide Direct-dial calls to a direct-dial telephone ring at the extra -dial telephone (the extra- dial telephone is designated by your installer) only when you enter the Ringing service feature code ( ƒ °‡⁄ ) at that di rect-dial telephone. Note that only ...
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Nortel Enterprise Edge Feature Programming Telephone - page 122
122 Using System f eatures Enterprise Edge Feature Programming Tele phone Guide P0908510 Is sue 01 You cannot forward calls to a direc t-dial telephone that is outside your Enterprise Edge system. See Making changes to Call Forward No Answer on page 25. Changing the direct-dial telephone assignments Your installer sets up the direct-dial telephone. ...
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Nortel Enterprise Edge Feature Programming Telephone - page 123
Using System features 123 P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide Making a te lepho ne a hotline t elephone You can set up a telephone as a hotline. You need to start a Unified Manager se ssion to program this feature. See Getting Star ted on page 13 for more information. 1. Se lect T erminals & Sets . 2. Select a ...
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Nortel Enterprise Edge Feature Programming Telephone - page 124
124 Using System f eatures Enterprise Edge Feature Programming Tele phone Guide P0908510 Is sue 01 Partial prevent s: Full, in additi on to the restric tions outlined for Part ial lock, prevents: Changing Set Lock programming for a telephone You need to start a Unified Manager se ssion to program this feature. See Getting Star ted on page 13 for mo ...
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Nortel Enterprise Edge Feature Programming Telephone - page 125
Using System features 125 P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide 4. Choose an Aux. Ringer setting: Y (Yes) or N (No). Your installer can program the auxiliary ringer to start ringing f or incoming lines as part of Ringing Service. Using Host System diali n g sig nals You can access host systems, such as private bra nc ...
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Nortel Enterprise Edge Feature Programming Telephone - page 126
126 Using System f eatures Enterprise Edge Feature Programming Tele phone Guide P0908510 Is sue 01 Paus e ƒ‡ ° The Pause feature enter s a 1.5 second delay in a dialing sequence on an external line. This is often required for signaling remote devices, such as answering machines, or when reaching through to PBX feature s or host systems. You can ...
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Nortel Enterprise Edge Feature Programming Telephone - page 127
Using System features 127 P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide Run/Stop ƒ• · Run/Stop inserts a break point into a sequence of dialed numbers or characte rs used for automatic dialing. This may be necessary when you are connec ting to a PBX or similar host system. For example, you ca n call a company with an aut ...
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Nortel Enterprise Edge Feature Programming Telephone - page 128
128 Using System f eatures Enterprise Edge Feature Programming Tele phone Guide P0908510 Is sue 01 An example of how re mote access works is a sa les represe ntative who spends a lot of time out of the office needs to make long distance calls to the European office. Your Enterprise Edge system has a leased line to Europe with reduced transatlanti c ...
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Nortel Enterprise Edge Feature Programming Telephone - page 129
Using System features 129 P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide Maintaining security To maintain the security of your system, the following practices are recommended: • Warn anyone to whom you give the remote access number, to kee p it confidential. • Change Class of Service passwords often. • Warn anyone to wh ...
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Nortel Enterprise Edge Feature Programming Telephone - page 130
130 Using System f eatures Enterprise Edge Feature Programming Tele phone Guide P0908510 Is sue 01 Using Class of Ser vice (COS) passwor ds Class of S ervice passwords permit controlle d access to a system’s resources bo th by internal and remote users. When you enter a Class of Service password at a telephone, the restriction filters associated ...
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Nortel Enterprise Edge Feature Programming Telephone - page 131
P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide General System features The following fe atures are avai lable for the entire Enterpri se Edge system. Pulse o r tone dialing If your external lines use pulse dialing, you can switch temporarily to tone dialing to communicate wit h devices suc h as answering machi nes, to access ...
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Nortel Enterprise Edge Feature Programming Telephone - page 132
132 General System features Enterprise Edge Feature Programming Tele phone Guide P0908510 Is sue 01 Usually, only the lines that are appropriate for a pa rticular person appear at that person’s telephone. When a line is assigned to a telephone it is automatically given a line button on that telephone, if a button is available. The M7100 telephone ...
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Nortel Enterprise Edge Feature Programming Telephone - page 133
General System features 133 P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide Overflow routing for incoming c alls is used with the Routing Service programmed by your installer. A Service must be active for overf low routing to be in effect. Overflow routing is not available in normal service. M7100 telephone Because the M7100 t ...
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Nortel Enterprise Edge Feature Programming Telephone - page 134
134 General System features Enterprise Edge Feature Programming Tele phone Guide P0908510 Is sue 01 Some display butt ons, such as TRANSF ER and ALL , are simply shortcuts which are not available on a one-line display. Other display buttons, such as OK and SHOW , perform essential functions. For a one-line display telephone, use the following butto ...
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Nortel Enterprise Edge Feature Programming Telephone - page 135
P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide Companion Features Programming Companion Wireless Programming spe cific to Companion Wire less feature s are cove red in this chapter. For general programming instructions, please refer to “Getting Started” on page 13. Two portable telephones are supported in Enterprise Edge: ...
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Nortel Enterprise Edge Feature Programming Telephone - page 136
136 Companion Features Enterprise Edge Feature Programming Tele phone Guide P0908510 Is sue 01 Record the password in the Programming Record. Portab le telephone programming You need to start a Unified Manager session to program portable telephone settings. Select Resour ces, Tele phony , Companion to program these settings. Registration You must e ...
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Nortel Enterprise Edge Feature Programming Telephone - page 137
Companion Features 137 P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide If the extension number shows a status of Registered, a portable tele phone is already registered to that extension number. In this case, you can e ither pick a different extension number, or deregister the current portable telephone . You must perform dere ...
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Nortel Enterprise Edge Feature Programming Telephone - page 138
138 Companion Features Enterprise Edge Feature Programming Tele phone Guide P0908510 Is sue 01 3. Click the Configuration menu and select Re-eval now or Schedule . Radios Radio programming settings apply to Base Stations. Cell assignment A cell is the area cove red by one or more radios in close proximity. As you move around your office while on a ...
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Nortel Enterprise Edge Feature Programming Telephone - page 139
Companion Features 139 P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide For example cell 01, the display shows Rad ngh br:03 , Rad n ghbr:04 , and Rad ng hbr: 11 . Cell 11 does not appear as a cell neighbor (see the example under Cell nghbr), therefore it must be a neighbor of cell 03 or 04. Registe ring indivi dual po rtabl es ...
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Nortel Enterprise Edge Feature Programming Telephone - page 140
140 Companion Features Enterprise Edge Feature Programming Tele phone Guide P0908510 Is sue 01 Twinning between portables and Enterprise Edge wireline telephones Using Answer DNs If you have both a wireline (desk) telephone and portable telephone you can answer calls from either device by using Enterprise Edge’ s Answer DN feature. Any c all that ...
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Nortel Enterprise Edge Feature Programming Telephone - page 141
Companion Features 141 P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide If your voice mail box has bee n assigned to your desk set, log on using the desk set DN when accessing the voice mail box from the twinned portable. For more detailed information on how to access voice mail using your portable, refer to Portable Telephone ...
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Nortel Enterprise Edge Feature Programming Telephone - page 142
142 Companion Features Enterprise Edge Feature Programming Tele phone Guide P0908510 Is sue 01 While moving within an Enterprise Edge coverage area, a slight “clipp ing” may be heard during a call. This indicates that your call has been “handed off” from one radio cell to the next. Problems with lost connections are rare, but if you notice ...
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Nortel Enterprise Edge Feature Programming Telephone - page 143
Companion Features 143 P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide Using new features Directed Call Pickup You must turn on the Directed Call pickup feat ure for the system before a user can use the feature . The Enterprise Edge Programming Operations Guide contai ns additional programming information for this feature. Gro ...
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Nortel Enterprise Edge Feature Programming Telephone - page 144
144 Companion Features Enterprise Edge Feature Programming Tele phone Guide P0908510 Is sue 01 Fren ch Press ••fi‚¤ . Spanish Press ••fi‚‹ . See “Customizing your telephone” on page 89 for more information about choosing a language for the display. Wireless Call Forw ard No Answer enhancem ent This improvement stops the portabl ...
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Nortel Enterprise Edge Feature Programming Telephone - page 145
P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide T roubleshooting Using the alarm telephone An alarm telephone displays Enterprise Edge’s system alarm codes, should they occur. It is an Enterprise Edge telephone with a two-line dis play (M7310 or M7324 telephones) that the installer has assigned as an alarm telephone. Note: A ...
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Nortel Enterprise Edge Feature Programming Telephone - page 146
146 Troubleshooting Enterprise Edge Feature Programming Tele phone Guide P0908510 Is sue 01 Testing the telephone disp lay Use a display test if you suspect that one of the indicators on the telephone is not working. 1. Press ƒ°‚ fi . The display reads Display test . 2. Press TE ST or ˙ to go ahead with a display test. 3. Adjust the contrast ...
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Nortel Enterprise Edge Feature Programming Telephone - page 147
Troubleshooting 147 P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide Testing the telephone headse t The headset test is not available to telephones that do not have a headset jack or a headset plugged in. 1. Press ƒ°‚fi , then £ or NEXT until the display reads Headset test . 2. Press TEST or ˙ to go ahead with a headset ...
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Nortel Enterprise Edge Feature Programming Telephone - page 148
148 Troubleshooting Enterprise Edge Feature Programming Tele phone Guide P0908510 Is sue 01 ...
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Nortel Enterprise Edge Feature Programming Telephone - page 149
P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide Common feature displays You may see the following displays when you use a feature. Someone is already us ing prog ramming, o r the featur e you are try ing to use is not co mpatible with the configu ration o f the te lephone o r line. You have tri ed to use a feature, but y ou ha ...
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Nortel Enterprise Edge Feature Programming Telephone - page 150
150 Common feature displays Enterprise Edge Feature Programming Tele phone Guide P0908510 Is sue 01 You are con nected to an external cal l. Press TRANSFER to transfe r the call. You are receivin g an ext erna l cal l forward ed from tele pho ne 221 or you have a n answer b utton for tele phone 221 and an exter nal call is ringing on that telephone ...
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Nortel Enterprise Edge Feature Programming Telephone - page 151
Common feature displays 151 P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide The feature you tried to use requ ires you to be on an acti ve ca ll at your telephone. This display a ppears when informa tion about a cal l has be en cleare d by a system reset. All the lines or line pools availab le to t he teleph one are in use. Th ...
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Nortel Enterprise Edge Feature Programming Telephone - page 152
152 Common feature displays Enterprise Edge Feature Programming Tele phone Guide P0908510 Is sue 01 ...
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Nortel Enterprise Edge Feature Programming Telephone - page 153
P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide Appendix A: Feature Codes The following appendix pr ovides a quick refer ence for Enter prise Edge features that are available by pressing the ƒ button. Two tables are provided, one sorted alphabetically by feature name and the other sorted nume rically by feature code. Features ...
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Nortel Enterprise Edge Feature Programming Telephone - page 154
154 Appendix A: Feature Codes Enterprise Edge Feature Programming Tele phone Guide P0908510 Is sue 01 Group Li stening - Canc el ƒ £°‚¤ Group Pic kup ƒ ‡fi Languag e - English 1 ƒ •fi‚⁄ Languag e - French 1 ƒ •fi‚¤ Languag e - Spanish 1 ƒ •fi‚‹ Last Num ber Redi al ƒ fi Line bu ttons - Move ƒ •°⁄ Line Pool ? ...
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Nortel Enterprise Edge Feature Programming Telephone - page 155
Appendix A: Feature Codes 155 P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide Transfer - Cancel ƒ £‡‚ Trunk A nswer ƒ °‚‚ Turnin g Restri ction servi ce off ƒ £°‡¤ Turnin g Restri ction servi ce on ƒ °‡¤ Turning Ri ngi ng ser vic e off ƒ £°‡⁄ Turning Ri ngi ng ser vic e on ƒ °‡⁄ Turning R ou ...
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Nortel Enterprise Edge Feature Programming Telephone - page 156
156 Appendix A: Feature Codes Enterprise Edge Feature Programming Tele phone Guide P0908510 Is sue 01 Features sorted by activation code Activation c ode Description ƒ ‚ Speed Dial - Mak e ƒ •‚ But ton inq uir y ƒ ⁄ Messag es - Send ƒ £⁄ Messag es - Cance l Send ƒ •⁄ Autodi al - Externa l ƒ ¤ Ring Again ƒ £¤ Ring A gai n - ...
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Nortel Enterprise Edge Feature Programming Telephone - page 157
Appendix A: Feature Codes 157 P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide ƒ ‡° Pause ƒ ‡· Exclu siv e Hold ƒ •°‚ Ring Volume ƒ •°⁄ Line button s - Move ƒ °¤ Camp-on ƒ •°¤ Dia ling Mod e ƒ °‹ Privac y (on/ off) ƒ °› Line Redi rection ƒ £°› Line Redirec tion - Ca ncel ƒ •°› Call ...
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Nortel Enterprise Edge Feature Programming Telephone - page 158
158 Appendix A: Feature Codes Enterprise Edge Feature Programming Tele phone Guide P0908510 Is sue 01 ƒ °‡‚ Viewi ng act ive servi ces ƒ °‡⁄ Turnin g Ri ngi ng ser vic e on ƒ £°‡⁄ Turnin g Ri ngi ng ser vic e off ƒ °‡¤ Turnin g Restriction service on ƒ £°‡¤ Turnin g Restriction service off ƒ °‡‹ Turnin g Routin g ...
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Nortel Enterprise Edge Feature Programming Telephone - page 159
P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide Index Symbols § Long Distance s ymbol 149 ¤ Link symbol 125 › Pause symbol 126 fi Programmed Re lease symbol 126 fl Run/S top sym bol 127 ‡ Wait for Dial Tone symbol 127 2-way DID PRI 112 911 13 , 109 , 112 A access Class o f S ervic e 130 Enterprise Edge from outside the ...
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Nortel Enterprise Edge Feature Programming Telephone - page 160
160 Index Enterprise Edge Feature Programming Tele phone Guide P0908510 Is sue 01 M710 0 tel eph one 95 M720 8 tel eph one 94 M731 0 tel eph one 94 M732 4 tel eph one 95 Button er ased 52 Button I nquiry 89 butt ons Answer button 36 Button I nquiry 89 changin g programmi ng 99 disp lay 14 , 15 dual memory 15 erasing pro grammed features 91 Feature ...
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Nortel Enterprise Edge Feature Programming Telephone - page 161
Ind ex 161 P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide usin g a pa ssw ord 128 , 13 0 Cleared>LINENAM 79 communicating in the office paging 73 – 75 sendin g messa ges using display 75 Voice Call 80 Compan ion capabilities 135 – 144 cell assi gnm ent 138 desc ripti on 138 neighbo rs 138 rad neig hbor 138 radios 138 d ...
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Nortel Enterprise Edge Feature Programming Telephone - page 162
162 Index Enterprise Edge Feature Programming Tele phone Guide P0908510 Is sue 01 on Bus y 27 , 67 usin g 110 Do not disturb 45 , 50 , 60 DRT 30 dual memory button 15 E Emergency 91 1 13 PRI 112 ending a call 32 Enter code 91 Enter digits 52 , 55 Enter zone 75 Enterpris e Edge ATA Long tones 126 Enterpris e Edge features 142 – 144 Enterpr ise Edg ...
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Nortel Enterprise Edge Feature Programming Telephone - page 163
Ind ex 163 P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide internal zone fl⁄ 73 usin g fl‚ 62 , 63 , 73 Password Call L og •°fi 86 Priority Call fl· 49 Privacy °‹ 43 Restriction Service turning off £°‡¤ 119 turning on °‡ ¤ 119 Ring Ag ain canceling £¤ 50 usin g ¤ 50 Ring Ty pe •fl 96 Ring Vo lume ...
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Nortel Enterprise Edge Feature Programming Telephone - page 164
164 Index Enterprise Edge Feature Programming Tele phone Guide P0908510 Is sue 01 Voice Call 80 Voice Call Deny 81 file transfer using ISDN 115 Forward denied 68 Forward> 68 forwarding calls 25 Call F orwar d 65 Call Fo rward del ay 66 Call Forward No Answer 66 Call Fo rward on Bus y 67 Do Not Disturb on Busy 67 Line R edi rect ion 68 – 72 G G ...
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Nortel Enterprise Edge Feature Programming Telephone - page 165
Index 165 P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide telecom muti ng us ing 115 videoco nferen ci ng an d vi deo tele p hon y us i ng 115 ISDN PRI 111 2-way DID 112 Call b y Ca ll 113 Dialing Pl an 11 3 Emergency 91 1 112 Name and N umber bl ocking 112 Network Name Display 111 L LAN access using I SDN applications 115 rou ...
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Nortel Enterprise Edge Feature Programming Telephone - page 166
166 Index Enterprise Edge Feature Programming Tele phone Guide P0908510 Is sue 01 Conference Call 37 memory but tons 133 splitting a Confer ence C all 38 troubles hooti ng 145 M7410 CT 21 mai nta ining s ecuri ty 129 Make c alls fi rst 151 making calls dial ing m odes 48 priority call 49 using a line button 46 using line pools 46 usin g Ring Ag a i ...
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Nortel Enterprise Edge Feature Programming Telephone - page 167
Ind ex 167 P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide Pause 126 pause in a sequence of number s (see Wait for Dial Tone) PBX template 94 Pick up receiver 150 Pickup 35 Pickup denied 35 , 36 pickup gro u p 35 Pickup gr oup programming 140 Please wait 49 Pool code 70 portable telephone and Enterpris e Edge 142 – 144 twinn ...
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Nortel Enterprise Edge Feature Programming Telephone - page 168
168 Index Enterprise Edge Feature Programming Tele phone Guide P0908510 Is sue 01 Redirect ring programmi ng 70 Redi rect” d enie d 70 redirect ion loops , avoidin g 72 re-evaluation, see Comp anion re-evaluation refusing to answer second call 109 regist ration disabling 136 enabling 136 on a po rta ble 139 Releas e a call 62 , 150 Release button ...
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Nortel Enterprise Edge Feature Programming Telephone - page 169
Ind ex 169 P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide signal Link 125 Long Tones 126 Pause 126 Programmed Release 126 run/s top 127 Wait for D ial T one 127 softke y display prompts, troubl eshootin g 141 special telephones 121 Speed Dial changing User Speed Dial 100 host sy stem sig nal i ng code s 54 making a call 54 pr ...
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Nortel Enterprise Edge Feature Programming Telephone - page 170
170 Index Enterprise Edge Feature Programming Tele phone Guide P0908510 Is sue 01 Unkn own na me 87 Unkno wn num ber 55 until * 120 Use line pool? 150 User Preferences 99 – 100 User Speed Dial 53 , 100 using Call Forw ard 65 usin g Do N ot Dist u rb 110 using your system r emotely 127 – 129 V videoco nferen ci ng and vi deo usin g ISDN applicat ...
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