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Bedienungsanleitung Multitech 410

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Summary
  • Multitech 410 - page 1

            MultiVOIP ®  Voice/Fax  over  IP  Gateways   MVP210/410/810  MVP210/410/810 ‐ SS  MVP210/410/810 ‐ FX   User  Guide         ...

  • Multitech 410 - page 2

     2  MultiVOIP®  Voice/Fax  over  IP  Gateways  User  Guide  S000383E  Analog  MultiVOIP  Units  (Models  MVP210,  MVP410,  MVP810)  (Models  MVP210 ‐ SS,  MVP410 ‐ SS,  MVP810 ‐ SS)  (Models  MVP210 ‐ FX,  MVP410 ‐ FX,  MVP810 ‐ FX)  Upgrade  Unit  ( ...

  • Multitech 410 - page 3

     MultiVOIP®  Voice/Fax  over  IP  Gateways  3   Contents  Chapter  1  –  Product  Overview  ..........................................................................................................................  6  Feature  Comparison  Table  ........................................... ...

  • Multitech 410 - page 4

    Contents  4  MultiVOIP®  Voice/Fax  over  IP  Gateways  Configuring  Interface  Parameters  ...............................................................................................................................  44  Call  Signaling  ................................................................. ...

  • Multitech 410 - page 5

     Contents  MultiVOIP®  Voice/Fax  over  IP  Gateways  5  Implementing  a  Software  Upgrade  ...........................................................................................................................  125  Downloading  IFM  Firmware  ............................................... ...

  • Multitech 410 - page 6

     6 MultiVOIP®  Voice/Fax  over  IP  Gateways  Chapter 1 – P roduct Ov er v ie w The  MultiVOIP  gateways,  MVP210,  MVP410,  and  MVP810  provide  toll ‐ free  voice  and  fax  communications  over  the  Internet  or  an  Intranet.  By  integrat ing  voice  and ...

  • Multitech 410 - page 7

     Chapter  1  –  Product  Overview  MultiVOIP®  Voice/Fax  over  IP  Gateways  7  Interfaces  to  Help  You  Use  the  MultiVOIP  Two  interfaces  help  you  use  your  MultiVOIP:  ● A  web  interface  ● Windows  software  interface  The  web ? ...

  • Multitech 410 - page 8

    Chapter  1  –  Product  Overview  8  MultiVOIP®  Voice/Fax  over  IP  Gateways  Computer  Requirements  The  computer  on  which  the  MultiVOIP’s  configuration  program  is  installed  must  meet  these  requirements:  ● IBM ‐ compatible  PC  with  ...

  • Multitech 410 - page 9

     MultiVOIP®  Voice/Fax  over  IP  Gateways  9  Chapter 2 – Inst al ling and Cabling th e Mult iV OIP The  MVP210  MultiVOIP  models  are  tabletop  units.  The  MVP410  and  MVP810  MultiVOIPs  are  heavier  units.  As  such  two  or  more  people  need  to ...

  • Multitech 410 - page 10

    Chapter  2  –  Installing  and  Cabling  the  MultiVOIP  10  MultiVOIP®  Voice/Fax  over  IP  Gateways  MVP410/810  models  content  list  ● MVP410  or  MVP810  ● DB9  to  DB25  cable  ● Mounting  brackets  and  screws  ● Power  cord  ● Printed ...

  • Multitech 410 - page 11

     Chapter  2  –  Installing  and  Cabling  the  MultiVOIP  MultiVOIP®  Voice/Fax  over  IP  Gateways  11   Connecting  the  MVP210  to  LAN  and  Telephone  Equipment  To  connect  the  MultiVOIP  unit  to  your  LAN  and  tele phone  equipment: ...

  • Multitech 410 - page 12

    Chapter  2  –  Installing  and  Cabling  the  MultiVOIP  12  MultiVOIP®  Voice/Fax  over  IP  Gateways  c. For  a  DID  connection .  ( DID  Example:  DID  fax  system  or  DID  voice  phone  lines )  Connect  one  end  of  an  RJ ‐ 11  phone ...

  • Multitech 410 - page 13

     Chapter  2  –  Installing  and  Cabling  the  MultiVOIP  MultiVOIP®  Voice/Fax  over  IP  Gateways  13  For  DID  channels  only  For  any  channel  on  which  you  are  using  the  DID  interface  type,  you  must  change  the  jumper  o ...

  • Multitech 410 - page 14

    Chapter  2  –  Installing  and  Cabling  the  MultiVOIP  14  MultiVOIP®  Voice/Fax  over  IP  Gateways  Connecting  MultiVOIP  to  LAN  and  Telephone  Equipment  (MVP  410/810)  To  connect  the  MultiVOIP  to  your  LAN  and  telephone  equipment.: ...

  • Multitech 410 - page 15

     Chapter  2  –  Installing  and  Cabling  the  MultiVOIP  MultiVOIP®  Voice/Fax  over  IP  Gateways  15  c. For  a  DID  connection.  (DID  Examples:  DID  fax  system  or  DID  voice  phone  lines.)  Connect  one  end  of  an  RJ ‐ 11  pho ...

  • Multitech 410 - page 16

    Chapter  2  –  Installing  and  Cabling  the  MultiVOIP  16  MultiVOIP®  Voice/Fax  over  IP  Gateways   3. Pull  the  main  circuit  card  out  about  5  inches  (the  power  connection  to  the  board  prevents  it  from  being  removed  en ...

  • Multitech 410 - page 17

     MultiVOIP®  Voice/Fax  over  IP  Gateways  17  Chapter 3 – Inst al ling Sof t w ar e Setting  up  your  MultiVOIP  involves  the  following  tasks:  1. Install  the  software  onto  the  PC.  This  step  is  described  in  further  detail  in  this  ...

  • Multitech 410 - page 18

    Chapter  3  –  Installing  Softwar e  18  MultiVOIP®  Voice/Fax  over  IP  Gateways   6. Select  a  program  folder  location  for  the  MultiVOIP  software  program  icon.  Click  Next .  Progress  windows  appear  while  files  are  being  copied. ? ...

  • Multitech 410 - page 19

     Chapter  3  –  Installing  Softwar e  MultiVOIP®  Voice/Fax  over  IP  Gateways  19  7. In  the  next  wizard  panel,  sel ect  the  COM  port  that  the  command  PC  uses  when  com municating  with  the  MultiVOIP  unit.  After  you  inst ...

  • Multitech 410 - page 20

    Chapter  3  –  Installing  Softwar e  20  MultiVOIP®  Voice/Fax  over  IP  Gateways  Configuring  for  VOIP  Communications  This  section  describes  how  to  configure  the  MultiVOIP  so  you  can  use  VOIP  communications.  ● Ethernet/IP  ● Voice/F ...

  • Multitech 410 - page 21

     Chapter  3  –  Installing  Softwar e  MultiVOIP®  Voice/Fax  over  IP  Gateways  21  Setting  IP  Address  For  basic  operation  of  the  unit,  you  must  set  a  unique  LAN  IP  addre ss  as  well  as  a  subnet  mask  and  Gateway ? ...

  • Multitech 410 - page 22

    Chapter  3  –  Installing  Softwar e  22  MultiVOIP®  Voice/Fax  over  IP  Gateways  9. Enter  DNS  Server  IP  Address  10. If  desired,  check  the  Enable  SRV  checkbox.  11. The  Diff  Serv  Parameters  group  helps  you  specify  settings  for ? ...

  • Multitech 410 - page 23

     Chapter  3  –  Installing  Softwar e  MultiVOIP®  Voice/Fax  over  IP  Gateways  23  Setting  Voice/Fax  Parameters  You  must  configure  the  individual  channels  before  using  your  unit.  If  channels  have  the  same  parameters,  you  can  ...

  • Multitech 410 - page 24

    Chapter  3  –  Installing  Softwar e  24  MultiVOIP®  Voice/Fax  over  IP  Gateways  To  configure  channels:  1. From  the  Select  Channel  drop ‐ down  list,  select  the  channel  you  want  to  configure.  2. In  the  Fax/ Modem  Paramet ers ? ...

  • Multitech 410 - page 25

     Chapter  3  –  Installing  Softwar e  MultiVOIP®  Voice/Fax  over  IP  Gateways  25  Setting  Interface  Parameters  The  Interface  parameters  control  the  telephony  setti ngs  that  are  applied  to  the  individual  MultiVOIP  channels.  Configure ? ...

  • Multitech 410 - page 26

    Chapter  3  –  Installing  Softwar e  26  MultiVOIP®  Voice/Fax  over  IP  Gateways  To  set  Interfac e  Parameters:  1. From  the  Channel  drop  down  list,  select  Channel  whose  parameters  you  want  to  configure.  2. From  the  Interface  Ty ...

  • Multitech 410 - page 27

     Chapter  3  –  Installing  Softwar e  MultiVOIP®  Voice/Fax  over  IP  Gateways  27  b. Complete  Disconnect  fields:  • Current  Reversal  (use  current  reversal  to  disconnect)  • Current  Loss  (loss  of  current  triggers  disconnect)  • Current ? ...

  • Multitech 410 - page 28

    Chapter  3  –  Installing  Softwar e  28  MultiVOIP®  Voice/Fax  over  IP  Gateways  Setting  Call  Signaling  There  are  three  choices  for  Call  Signaling:  H.323,  SIP  and  SPP,  the  –SS  models  onl y  support  SIP  and  the  –FX  m ...

  • Multitech 410 - page 29

     Chapter  3  –  Installing  Softwar e  MultiVOIP®  Voice/Fax  over  IP  Gateways  29  Configuring  H.323  Call  Signal  This  feature  is  not  supported  by  –SS  and  –FX  series.  1. Check  Fast  Start ,  as  this  may  be  needed  for ? ...

  • Multitech 410 - page 30

    Chapter  3  –  Installing  Softwar e  30  MultiVOIP®  Voice/Fax  over  IP  Gateways  Setting  the  Region  or  Country  Select  the  country  or  region  in  which  the  MultiVOIP  unit  operates.  Use  the  custom  option  if  the  available  s ...

  • Multitech 410 - page 31

     Chapter  3  –  Installing  Softwar e  MultiVOIP®  Voice/Fax  over  IP  Gateways  31  Defining  the  Phone  Book  A  populated  phone  book  helps  the  VOIP  unit  translate  call  traffic.  You  need  the  information  for  both  a  local  ...

  • Multitech 410 - page 32

    Chapter  3  –  Installing  Softwar e  32  MultiVOIP®  Voice/Fax  over  IP  Gateways  Configuring  the  Outbound  Phone  Book  1. Select  Add  Entry.  2. To  allow  unmatched  destinations  an  alternative,  check  Accept  Any  Number.  3. In  the  Destin ...

  • Multitech 410 - page 33

     MultiVOIP®  Voice/Fax  over  IP  Gateways  33  Chapter 4 – Conf ig ur ing Y our Mult iV OIP Two  interfaces  help  you  use  your  MultiVOIP:  ● A  web  interface  ● Windows  software  interface  You  must  set  eight  parameters  for  proper  MultiVOIP  ...

  • Multitech 410 - page 34

    Chapter  4  –  Configuring  Your  MultiVOIP  34  MultiVOIP®  Voice/Fax  over  IP  Gateways  Navigating  the  Software  To  launch  the  MultiVOIP  software:  1. From  the  Start  button,  select  All  Progra ms ,  MultiVOIP  x.xx,  where  x  represents ? ...

  • Multitech 410 - page 35

     Chapter  4  –  Configuring  Your  MultiVOIP  MultiVOIP®  Voice/Fax  over  IP  Gateways  35  Configuration  Information  Checklist  The  following  chart  helps  you  organize  the  configuration  information  nee ded.  The  –SS  and  –F X  models  d ...

  • Multitech 410 - page 36

    Chapter  4  –  Configuring  Your  MultiVOIP  36  MultiVOIP®  Voice/Fax  over  IP  Gateways  Setting  Ethernet/IP  This  section  describes  the  Ethernet  settings  needed  for  the  MultiVOIP  unit.  In  each  field,  enter  the  values  that  fit ? ...

  • Multitech 410 - page 37

     Chapter  4  –  Configuring  Your  MultiVOIP  MultiVOIP®  Voice/Fax  over  IP  Gateways  37  Ethernet/IP  Parameter  Definitions  Field  Name  Values  Descri ption  Ethernet  Parameters  Packet  Prioritization  (802.1p)  Y/N  Select  to  activate  prioritiz ...

  • Multitech 410 - page 38

    Chapter  4  –  Configuring  Your  MultiVOIP  38  MultiVOIP®  Voice/Fax  over  IP  Gateways  Ethernet/IP  Parameter  Definitions  (continued) Field  Name  Values  Descri ption  Diff  Serv  Parameter  fields  Diff  Serv  PHB  (Per  Hop  Behavior)  values  ...

  • Multitech 410 - page 39

     Chapter  4  –  Configuring  Your  MultiVOIP  MultiVOIP®  Voice/Fax  over  IP  Gateways  39  Setting  Voice/Fax  Parameters  Configure  the  Voice/Fax  section  for  each  channel  used.  For  convenience,  after  you  have  established  a  set  of ? ...

  • Multitech 410 - page 40

    Chapter  4  –  Configuring  Your  MultiVOIP  40  MultiVOIP®  Voice/Fax  over  IP  Gateways  Voice/Fax  Parameter  Definitions Field  Name  Values  Descri ption  Default  ‐‐ When  this  button  is  clicke d,  all  Voice/F AX  parameters  are  set  to  ...

  • Multitech 410 - page 41

     Chapter  4  –  Configuring  Your  MultiVOIP  MultiVOIP®  Voice/Fax  over  IP  Gateways  41  Voice/Fax  Parameter  Definitions  (continue d)   Coder  Parameters  Coder  Manual  or  Automatic  Determines  whether  selection  of  coder  is  manual  o ...

  • Multitech 410 - page 42

    Chapter  4  –  Configuring  Your  MultiVOIP  42  MultiVOIP®  Voice/Fax  over  IP  Gateways  Voice/Fax  Parameter  Definitions  (continue d)   Field  Name  Values  Descri ption  AutoCall/Offhook  Alert  Parameters   Auto  Call  /  Offhook  Alert  AutoCall, ? ...

  • Multitech 410 - page 43

     Chapter  4  –  Configuring  Your  MultiVOIP  MultiVOIP®  Voice/Fax  over  IP  Gateways  43  Voice/Fax  Parameter  Definitions  (continue d)  Field  Name  Values  Descri ption  Dynamic  Jitter  Dynamic  Jitter  Buffer  Dynamic  Jitter  defines  a  min ...

  • Multitech 410 - page 44

    Chapter  4  –  Configuring  Your  MultiVOIP  44  MultiVOIP®  Voice/Fax  over  IP  Gateways  When  interoperating  with  older  MultiVOIP  products  (that  is,  earlier  than  releas e  x.11),  for  backward  compatibility,  configure  th e  payload  type ? ...

  • Multitech 410 - page 45

     Chapter  4  –  Configuring  Your  MultiVOIP  MultiVOIP®  Voice/Fax  over  IP  Gateways  45  Configuring  FXS  Loop  Start  Parameters  The  figure  and  table  that  follow  describe  the  parameters  applicable  to  FXS  Loop  Start.   FXS  ...

  • Multitech 410 - page 46

    Chapter  4  –  Configuring  Your  MultiVOIP  46  MultiVOIP®  Voice/Fax  over  IP  Gateways   FXS  Loop  Start  In terface:  Parameter  Definitions  (continued)  Field  Name  Values  Descri ption  Flash  Hook  Options  fields  Generation  ‐‐ Not  appl ...

  • Multitech 410 - page 47

     Chapter  4  –  Configuring  Your  MultiVOIP  MultiVOIP®  Voice/Fax  over  IP  Gateways  47  Configuring  Message  Waiting  The  Message  Waiting  Indication  feature  provides  an  audible  or  visible  indication  that  a  message  is  available.  A ...

  • Multitech 410 - page 48

    Chapter  4  –  Configuring  Your  MultiVOIP  48  MultiVOIP®  Voice/Fax  over  IP  Gateways  ● The  Channel  type  corresponding  to  that  Inbound  ph one  book  entry  has  to  be  FXS  on  the  Interface  window.  ● The  Message  Waiting  Ind ...

  • Multitech 410 - page 49

     Chapter  4  –  Configuring  Your  MultiVOIP  MultiVOIP®  Voice/Fax  over  IP  Gateways  49  FXO  Interface:  Parameter  Definitions Field  Name  Values  Descri ption  Interface  Type  FXO  Enables  FXO  features.  Dialing  Options   Regeneration  Pulse, ? ...

  • Multitech 410 - page 50

    Chapter  4  –  Configuring  Your  MultiVOIP  50  MultiVOIP®  Voice/Fax  over  IP  Gateways  FXO  Supervision  When  the  selected  Interfac e  type  is  FXO,  the  Supervision  button  is  active.  Click  Supervision  to  access  call  answering  supe ...

  • Multitech 410 - page 51

     Chapter  4  –  Configuring  Your  MultiVOIP  MultiVOIP®  Voice/Fax  over  IP  Gateways  51  FXO  Supervision  Parameter  Definitions  Field  Name  Values  Descri ption  Answer  Supervision  fields   Current  Reversal  Y/N  When  this  option  is  se ...

  • Multitech 410 - page 52

    Chapter  4  –  Configuring  Your  MultiVOIP  52  MultiVOIP®  Voice/Fax  over  IP  Gateways  FXO  Supervision  Parameter  Definitions  (continue d)  Field  Name  Values  Descri ption  Disconnect  Supervision  fields  DTMF  Tone   Enables  supervision  of ...

  • Multitech 410 - page 53

     Chapter  4  –  Configuring  Your  MultiVOIP  MultiVOIP®  Voice/Fax  over  IP  Gateways  53  E&M  Parameters  The  parameters  applicable  to  the  E& M  telephony  interface  type  are  shown  in  the  figure  and  described  in  the  tabl ...

  • Multitech 410 - page 54

    Chapter  4  –  Configuring  Your  MultiVOIP  54  MultiVOIP®  Voice/Fax  over  IP  Gateways  E&M  Interface  Parameter  Definitions Field  Name  Values  Descri ption  Interface  E&M  Enables  E&M  features  Type  I  –  V  Type  of  E&M  ...

  • Multitech 410 - page 55

     Chapter  4  –  Configuring  Your  MultiVOIP  MultiVOIP®  Voice/Fax  over  IP  Gateways  55  E&M  Interface  Types  There  are  five  different  types  of  the  E& M  interface  an d  the  MVP210/410/810  models  support  them  all;  but  T ...

  • Multitech 410 - page 56

    Chapter  4  –  Configuring  Your  MultiVOIP  56  MultiVOIP®  Voice/Fax  over  IP  Gateways  DID  Parameters  The  parameters  applicable  to  the  Direct  Inward  Dial  (DID)  telepho ny  interface  type  are  shown  in  the  figure  that  follows  ...

  • Multitech 410 - page 57

     Chapter  4  –  Configuring  Your  MultiVOIP  MultiVOIP®  Voice/Fax  over  IP  Gateways  57  Call  Signaling  Three  types  of  Call  Signaling  are  available:  H.323,  SIP  and  SPP.  Each  type  has  feature s  that  may  make  it  more  a ...

  • Multitech 410 - page 58

    Chapter  4  –  Configuring  Your  MultiVOIP  58  MultiVOIP®  Voice/Fax  over  IP  Gateways  H.323  Call  Signaling  Parameter  Definitions . Field  Name  Values  Descri ption  Use  Fast  Start  Y/N  Enables  the  H.323  Fast  Start  procedure.  May  need ...

  • Multitech 410 - page 59

     Chapter  4  –  Configuring  Your  MultiVOIP  MultiVOIP®  Voice/Fax  over  IP  Gateways  59  SIP  Session  Initiation  Protocol  is  available  for  application  layer  control  of  the  MultiVOIP.  The  fields  are  detailed  in  the  table  that ...

  • Multitech 410 - page 60

    Chapter  4  –  Configuring  Your  MultiVOIP  60  MultiVOIP®  Voice/Fax  over  IP  Gateways  SIP  Call  Signaling  Parameter  Definitions  Field  Name  Values  Descri ption  SIP  Proxy  Parameters  Signaling  Port  port  Port  number  on  which  the ? ...

  • Multitech 410 - page 61

     Chapter  4  –  Configuring  Your  MultiVOIP  MultiVOIP®  Voice/Fax  over  IP  Gateways  61  Configuring  SIP  Server  The  MultiVOIP  210/410/810 ‐ SS  models  have  the  additional  capability  of  SIP  survivability.  This  section  describes  the ? ...

  • Multitech 410 - page 62

    Chapter  4  –  Configuring  Your  MultiVOIP  62  MultiVOIP®  Voice/Fax  over  IP  Gateways  addresses  for  private  networks  not  accessible  via  Internet  or  PSTN.  IP  Addresses  n.n.n.n  List  of  IP  addresses (separated  by  semicolon) of  endpo ...

  • Multitech 410 - page 63

     Chapter  4  –  Configuring  Your  MultiVOIP  MultiVOIP®  Voice/Fax  over  IP  Gateways  63  SIP  Server  Predefined  End p oints  Parameter  Definitions Field  Name  Values  Descri p tion Endpoint  Name  name  Identifier  for  gateway  within  SIP  VOIP  s ...

  • Multitech 410 - page 64

    Chapter  4  –  Configuring  Your  MultiVOIP  64  MultiVOIP®  Voice/Fax  over  IP  Gateways  SPP  Multi ‐ Tech  developed  Single  Port  Protocol  for  dynamic  IP  addressing  when  the  feature  is  set  to  Registrar/Client  mode.  The  other  set ...

  • Multitech 410 - page 65

     Chapter  4  –  Configuring  Your  MultiVOIP  MultiVOIP®  Voice/Fax  over  IP  Gateways  65  SPP  Call  Signaling  Parameter  Definitions Field  Name  Values  Descri ption  Mode  Direct,  Client,  or  Registrar  In  direct  mode ,  all  VOIP  gateways ? ...

  • Multitech 410 - page 66

    Chapter  4  –  Configuring  Your  MultiVOIP  66  MultiVOIP®  Voice/Fax  over  IP  Gateways  Configuring  SNMP  If  you  want  to  manage  your  MultiVOIP  remotely  using  the  MultiVoipManager  software,  set  the  Simple  Network  Management  Protocol ...

  • Multitech 410 - page 67

     Chapter  4  –  Configuring  Your  MultiVOIP  MultiVOIP®  Voice/Fax  over  IP  Gateways  67  Configuring  Regional  Parameters  Use  the  Regional  Parameters  to  set  the  phone  signaling  tones  and  cadences.  For  the  country  selected,  the ? ...

  • Multitech 410 - page 68

    Chapter  4  –  Configuring  Your  MultiVOIP  68  MultiVOIP®  Voice/Fax  over  IP  Gateways  “Regional  Parameter”  Definitions Field  Name  Values  Descri ption  Country/Region  USA,  Japan,  UK,  Custom  Name  of  a  country  or  region  that  uses  ...

  • Multitech 410 - page 69

     Chapter  4  –  Configuring  Your  MultiVOIP  MultiVOIP®  Voice/Fax  over  IP  Gateways  69  “Regional  Parameter”  Definitions  (continued)   Field  Name  Values  Descri ption  Country  Selection  for  Built ‐ In  Modem  ( not  applicable  to  MVP210 ...

  • Multitech 410 - page 70

    Chapter  4  –  Configuring  Your  MultiVOIP  70  MultiVOIP®  Voice/Fax  over  IP  Gateways  Setting  Custom  Tones  and  Cadences  (optional).  A  secondary  dialog  box  allows  you  to  customize  DTMF  tone  pairs  to  create  unique  ring ‐ tone ...

  • Multitech 410 - page 71

     Chapter  4  –  Configuring  Your  MultiVOIP  MultiVOIP®  Voice/Fax  over  IP  Gateways  71  Configuring  SMTP  Parameters  Setting  the  SMTP  Parameters  (Log  Reports  by  Email).  Use  the  SMTP  Parameters  window  for  configuring  how  log  ...

  • Multitech 410 - page 72

    Chapter  4  –  Configuring  Your  MultiVOIP  72  MultiVOIP®  Voice/Fax  over  IP  Gateways  “SMTP  Parameters”  Definitions Field  Name  Values  Descri ption  Enable  SMTP  Y/N  To  send  log  reports  by  email,  enable  this  checkbox.  To  enable ...

  • Multitech 410 - page 73

     Chapter  4  –  Configuring  Your  MultiVOIP  MultiVOIP®  Voice/Fax  over  IP  Gateways  73  Click  Select  Fields  to  open  the  SMTP  Parameters  dialog  box.  This  secondary  dialog  box  helps  you  customize  email  logging.  The  MultiV OIP ...

  • Multitech 410 - page 74

    Chapter  4  –  Configuring  Your  MultiVOIP  74  MultiVOIP®  Voice/Fax  over  IP  Gateways  RADIUS  In  general,  RADIUS  is  concerned  with  authentication,  authorization,  and  accounting.  The  MultiVOIP  supports  the  accounting  and  authentication  ...

  • Multitech 410 - page 75

     Chapter  4  –  Configuring  Your  MultiVOIP  MultiVOIP®  Voice/Fax  over  IP  Gateways  75  The  table  that  follows  describes  the  fields  of  the  RADIUS  window.  RADIUS  Window Field  Definitions Field  Name  Values  Descri ption  Enable  Account ...

  • Multitech 410 - page 76

    Chapter  4  –  Configuring  Your  MultiVOIP  76  MultiVOIP®  Voice/Fax  over  IP  Gateways  Logs/Traces  The  Logs/Traces  window  lets  you  choose  how  the  VOIP  administrator  receives  log  reports  about  the  M ultiVOIP’s  performance  and  the ...

  • Multitech 410 - page 77

     Chapter  4  –  Configuring  Your  MultiVOIP  MultiVOIP®  Voice/Fax  over  IP  Gateways  77  NAT  Traversal  Setting  the  NAT  Traversal  parameters.  NAT  (Network  Address  Translation)  parameters  are  applicable  only  when  the  MultiVOIP  is  ...

  • Multitech 410 - page 78

    Chapter  4  –  Configuring  Your  MultiVOIP  78  MultiVOIP®  Voice/Fax  over  IP  Gateways  Supplementary  Services  Supplementary  Services  features  derive  from  the  H.450  standard,  which  brings  to  the  VOIP  telephony  functions  once  only  a ...

  • Multitech 410 - page 79

     Chapter  4  –  Configuring  Your  MultiVOIP  MultiVOIP®  Voice/Fax  over  IP  Gateways  79  The  table  that  follows  describes  the  Supplementary  Ser vices  fields.  Supplementary  Services  Para meter  Definitions Field  Name  Values  Descri ption  ...

  • Multitech 410 - page 80

    Chapter  4  –  Configuring  Your  MultiVOIP  80  MultiVOIP®  Voice/Fax  over  IP  Gateways  Supplementary  Services  Definitions  (conti nued) Field  Name  Description  Calling  Party,  Allowed  Name  Type  (CNI)  If  the  ‘home’  VOIP  unit  is  origin ...

  • Multitech 410 - page 81

     Chapter  4  –  Configuring  Your  MultiVOIP  MultiVOIP®  Voice/Fax  over  IP  Gateways  81  Save  Settings  Save  &  Reboot  Saving  the  MultiVOIP  Configuration.  When  values  have  been  set  for  all  of  the  MultiVOIP’s  various  o ...

  • Multitech 410 - page 82

    Chapter  4  –  Configuring  Your  MultiVOIP  82  MultiVOIP®  Voice/Fax  over  IP  Gateways  Troubleshooting  Software  Issues  In  the  lower  left  corner  of  the  window,  the  connection  status  of  the  MultiVOIP  appear.  The  messages  in  ...

  • Multitech 410 - page 83

     MultiVOIP®  Voice/Fax  over  IP  Gateways  83  Chapter 5 – Conf ig ur ing t he Phone Boo k When  a  VOIP  serves  a  PBX  system,  ensure  that  the  VOIP’s  operation  is  transparent  to  the  telephone  end  user.  Make  sure  the  VOIP  does  n ...

  • Multitech 410 - page 84

    Chapter  5  –  Configuring  the  Phone  Book  84  MultiVOIP®  Voice/Fax  over  IP  Gateways  Initially  Configuring  the  Phonebook  This  section  describes  setting  up  the  phone  book.  It  provides  examples  that  help  you  enter  the  corr ...

  • Multitech 410 - page 85

     Chapter  5  –  Configuring  the  Phone  Book  MultiVOIP®  Voice/Fax  over  IP  Gateways  85  5. In  the  Destination  Pattern  field  of  the  Add/Edit  Outbound  Phonebook  window,  enter  the  di gits  from  step  4  followed  by  the  digits ...

  • Multitech 410 - page 86

    Chapter  5  –  Configuring  the  Phone  Book  86  MultiVOIP®  Voice/Fax  over  IP  Gateways  Configuring  the  Inbound  Phonebook  1. Open  the  MultiVOIP  program.  ( Start  |  MultiVOIP  xxx  |  Configuration )  2. Go  to  Phone  Book  |  Inbound ? ...

  • Multitech 410 - page 87

     Chapter  5  –  Configuring  the  Phone  Book  MultiVOIP®  Voice/Fax  over  IP  Gateways  87  Phone  Book  Descriptions  Outbound  Phone  Book/List  Entries  Fields  in  the  Details  group  differ  depending  on  the  protocol  (H.32 3,  SIP,  or ...

  • Multitech 410 - page 88

    Chapter  5  –  Configuring  the  Phone  Book  88  MultiVOIP®  Voice/Fax  over  IP  Gateways  Add/Edit  Outbound  Phone  Book   Enter  Outbound  Phone  Book  data  for  your  MultiVOIP  unit.  Note  that  the  Advanced  button  gives  access  to ...

  • Multitech 410 - page 89

     Chapter  5  –  Configuring  the  Phone  Book  MultiVOIP®  Voice/Fax  over  IP  Gateways  89  Add/Edit  Outbound  Phone  Book:  Field  Definitions Field  Name  Values  Descri ption  Accept  Any  Number  Y/N  When  checked,  “Any  Number”  appears ...

  • Multitech 410 - page 90

    Chapter  5  –  Configuring  the  Phone  Book  90  MultiVOIP®  Voice/Fax  over  IP  Gateways  Add/Edit  Outbound  Phone  Book:  Field  Definitions  (continued)  Field  Name  Values  Descri ption  SIP  Fields  Use  Proxy  Y/N  Select  if  proxy  serv ...

  • Multitech 410 - page 91

     Chapter  5  –  Configuring  the  Phone  Book  MultiVOIP®  Voice/Fax  over  IP  Gateways  91  Configuring  Alternate  Routing  Alternate  routing  provides  an  alternate  path  for  calls  if  the  primary  IP  network  cannot  carry  the  traf ...

  • Multitech 410 - page 92

    Chapter  5  –  Configuring  the  Phone  Book  92  MultiVOIP®  Voice/Fax  over  IP  Gateways  PSTN  Failover  Feature.  You  can  program  the  MultiV OIP  to  divert  calls  to  th e  PSTN  temporarily  if  the  IP  network  fails.  The  followi ...

  • Multitech 410 - page 93

     Chapter  5  –  Configuring  the  Phone  Book  MultiVOIP®  Voice/Fax  over  IP  Gateways  93  Add/Edit  Inbound  Phone  Book   ...

  • Multitech 410 - page 94

    Chapter  5  –  Configuring  the  Phone  Book  94  MultiVOIP®  Voice/Fax  over  IP  Gateways  Enter  Inbound  Phone  Book  data  for  your  MultiVOIP.  The  table  that  follows  describes  the  Add/Edi t  Inbound  Phone  Book  window. Add/Edit  Inboun ...

  • Multitech 410 - page 95

     Chapter  5  –  Configuring  the  Phone  Book  MultiVOIP®  Voice/Fax  over  IP  Gateways  95  Authorized  User  Name  and  Password  for  SIP  To  enable  the  Registration  Options  on  the  Add/ Edit  Inbound  Phone  Book,  activate  Use  SIP ...

  • Multitech 410 - page 96

    Chapter  5  –  Configuring  the  Phone  Book  96  MultiVOIP®  Voice/Fax  over  IP  Gateways  Phonebook  Examples  North  America  This  section  describes  how  Outbound  and  Inbound  Phonebook  entries  work  with  multiple  area  codes.  This  exam ...

  • Multitech 410 - page 97

     Chapter  5  –  Configuring  the  Phone  Book  MultiVOIP®  Voice/Fax  over  IP  Gateways  97  The  figure  that  follows  shows  Outbound  Phonebook  entries  for  the  VOIP  located  in  the  company’s  Baltimore  facility.   The  entries  in ...

  • Multitech 410 - page 98

    Chapter  5  –  Configuring  the  Phone  Book  98  MultiVOIP®  Voice/Fax  over  IP  Gateways  The  simplest  case  is  a  call  from  Baltimore  to  a  phone  within  the  Minneapolis/St.  Paul  area  code  where  the  company’s  VOIP  and  ...

  • Multitech 410 - page 99

     Chapter  5  –  Configuring  the  Phone  Book  MultiVOIP®  Voice/Fax  over  IP  Gateways  99  Europe  The  most  direct  use  of  the  VOIP  system  is  making  calls  between  th e  offices  where  the  VOIPs  are  located.  Consider,  for ? ...

  • Multitech 410 - page 100

    Chapter  5  –  Configuring  the  Phone  Book  100  MultiVOIP®  Voice/Fa x  over  IP  Gateways  The  next  examp le  has  the  following  features:  ● Employees  in  all  cities  can  call  each  other  over  the  VOIP  system  using  4 ‐ dig ...

  • Multitech 410 - page 101

     Chapter  5  –  Configuring  the  Phone  Book  MultiVOIP®  Voice/Fax  over  IP  Gateways  101  The  illustration  that  follows  shows  an  outline  of  the  equi pment  setup  in  these  three  offices.   ...

  • Multitech 410 - page 102

    Chapter  5  –  Configuring  the  Phone  Book  102  MultiVOIP®  Voice/Fa x  over  IP  Gateways  The  following  figure  shows  Outbound  Phone  Book  entries  for  the  VOIP  located  in  the  company’s  London  facility.   The  Inbound  Phone  ...

  • Multitech 410 - page 103

     Chapter  5  –  Configuring  the  Phone  Book  MultiVOIP®  Voice/Fax  over  IP  Gateways  103  The  figure  that  follows  shows  Outbound  Phone  Book  entries  for  the  VOIP  located  in  the  company’s  Paris  facility.   The  Inbound ? ...

  • Multitech 410 - page 104

    Chapter  5  –  Configuring  the  Phone  Book  104  MultiVOIP®  Voice/Fa x  over  IP  Gateways  The  figure  that  follows  shows  Outbound  Phone  Book  entries  for  the  VOIP  in  the  company’s  Amsterdam  facility.   The  Inbound  Phone ? ...

  • Multitech 410 - page 105

     Chapter  5  –  Configuring  the  Phone  Book  MultiVOIP®  Voice/Fax  over  IP  Gateways  105  Variations  of  Caller  ID  The  Caller  ID  feature  depends  on  both  the  telco  central  office  and  the  MultiVOIP  phone  book.  For  more ...

  • Multitech 410 - page 106

    Chapter  5  –  Configuring  the  Phone  Book  106  MultiVOIP®  Voice/Fa x  over  IP  Gateways  The  illustration  that  follows  shows  VOIP  Caller  ID  Example  3,  a  call  through  telco  central  office  without  standard  CID,  entering  SPP ...

  • Multitech 410 - page 107

     Chapter  5  –  Configuring  the  Phone  Book  MultiVOIP®  Voice/Fax  over  IP  Gateways  107  The  illustration  that  follows  shows  VOIP  Caller  ID  Example  5,  a  call  through  telco  central  office  without  standard  CID  entering  DI ...

  • Multitech 410 - page 108

     108  MultiVOIP®  Voice/Fa x  over  IP  Gateways  Chapter 6 – Using t he Sof t w ar e This  chapter  describes  the  software  that  hel ps  you  oper ate  and  maintain  your  MultiVOIP.  It  also  describes  how  to  update  the  firmware  and  software.  ...

  • Multitech 410 - page 109

     Chapter  6—Using  the  Software  MultiVOIP®  Voice/Fax  over  IP  Gateways  109  System  Information  Window  This  window  presents  system  information  that  is  useful  for  troubleshooting.  You  can  find  the  information  under  the  Configurati ...

  • Multitech 410 - page 110

    Chapter  6—Using  the  Software  110 MultiVOIP®  Voice/Fa x  over  IP  Gateways  A  setting  in  the  Logs/Traces  window—which  is  under  the  Configuration  section—controls  how  often  the  System  Information  window  is  updated.   Statistics  Se ...

  • Multitech 410 - page 111

     Chapter  6—Using  the  Software  MultiVOIP®  Voice/Fax  over  IP  Gateways  111  Call  Progress  Details:  Field  Definitions Field  Name  Values  Descri ption  Channel  1 ‐ n  Number  of  data  channel  or  time  slot  on  which  the  call  is  ...

  • Multitech 410 - page 112

    Chapter  6—Using  the  Software  112 MultiVOIP®  Voice/Fa x  over  IP  Gateways  Call  Progress  Details:  Field  Definitions  (continue d)  Field  Name  Values  Descri ption  Supplementary  Services  Status  Call  on  Hold  alphanumeric  Describes  held  call ...

  • Multitech 410 - page 113

     Chapter  6—Using  the  Software  MultiVOIP®  Voice/Fax  over  IP  Gateways  113  Logs  Window Details:  Field  Definitions Field  Name  Values  Descri ption  Log  #  column  1  or  higher  All  calls  are  assigned  an  event  number  in  chronologic ...

  • Multitech 410 - page 114

    Chapter  6—Using  the  Software  114 MultiVOIP®  Voice/Fa x  over  IP  Gateways  FROM  Details   Gateway  Name  alphanumeric  Identifier  for  the  VOIP  gateway  that  originated  this  call.  IP  Address  n.n.n.n  IP  address  of  the  VOIP  gateway ...

  • Multitech 410 - page 115

     Chapter  6—Using  the  Software  MultiVOIP®  Voice/Fax  over  IP  Gateways  115  IP  Statistics   UDP  versus  TCP .  (User  Datagram  Protocol  versus  Transmission  Control  Protocol).  UDP  provides  unguaranteed,  connectionless  transmission  of  data ...

  • Multitech 410 - page 116

    Chapter  6—Using  the  Software  116 MultiVOIP®  Voice/Fa x  over  IP  Gateways  IP  Statistics :  Field  Definitions Field  Name  Values  Descri ption  IP  Address  n.n.n.n  IP  address  of  the  MultiVOIP.  For  an  IP  address  to  be  displayed  here ...

  • Multitech 410 - page 117

     Chapter  6—Using  the  Software  MultiVOIP®  Voice/Fax  over  IP  Gateways  117  Link  Management  The  Link  Management  window  is  an  automated  utility  for  pinging  endpoints  on  your  VOIP  network.  This  utility  generates  pings  of  v ...

  • Multitech 410 - page 118

    Chapter  6—Using  the  Software  118 MultiVOIP®  Voice/Fa x  over  IP  Gateways  Registered  Gateway  Details  The  Registered  Gateway  D etails  window  presents  a  real ‐ time  dis play  of  the  special  operating  parameters  of  the  Single  Port  ...

  • Multitech 410 - page 119

     Chapter  6—Using  the  Software  MultiVOIP®  Voice/Fax  over  IP  Gateways  119  Servers  H.323  GateKeepers  The  –SS  and ‐ FX  series  of  MultiVOIPs  do  not  support  H.323.    H.323  Gatekeepers  (Statistics,  Servers):  Field  Definitions ...

  • Multitech 410 - page 120

    Chapter  6—Using  the  Software  120 MultiVOIP®  Voice/Fa x  over  IP  Gateways  SIP  Proxies    SIP  Proxies  (Sta tistics,  Servers):  Field  Definitions Field  Name  Values  Descri ption  Column  Headings  IP  Address  n.n.n.n  The  IP  address  of ? ...

  • Multitech 410 - page 121

     Chapter  6—Using  the  Software  MultiVOIP®  Voice/Fax  over  IP  Gateways  121  SPP  Registrars  The  –SS  models  do  not  support  the  SPP  signaling  pro tocol.    SPP  Registrars  (Statistics,  Servers):  Field  Definitions  Field  Name  V ...

  • Multitech 410 - page 122

    Chapter  6—Using  the  Software  122 MultiVOIP®  Voice/Fa x  over  IP  Gateways  Advanced  Packetization  Time  You  can  use  the  Packetization  Time  window  to  specify  definite  packetization  rates  for  coders  selected  in  the  Voice/FAX  Paramete ...

  • Multitech 410 - page 123

     Chapter  6—Using  the  Software  MultiVOIP®  Voice/Fax  over  IP  Gateways  123  MultiVOIP  Program  Menu  Items  After  you  have  installed  the  MultiVOIP  program  on  the  PC,  you  can  launch  it  from  the  Programs  group  of  the  ...

  • Multitech 410 - page 124

    Chapter  6—Using  the  Software  124 MultiVOIP®  Voice/Fa x  over  IP  Gateways  “Downloading”  here  refers  to  transferring  program  files  from  the  PC  to  the  nonvolatile  “flash”  memory  of  the  MultiVOIP.  Such  transfers  are  made  ...

  • Multitech 410 - page 125

     Chapter  6—Using  the  Software  MultiVOIP®  Voice/Fax  over  IP  Gateways  125  Implementing  a  Software  Upgrade  You  can  use  a  single  command  at  the  MultiVOIP  Windows  interface—  namely  Upgrade  Software —to  upgrade  MultiVOIP  softw ...

  • Multitech 410 - page 126

    Chapter  6—Using  the  Software  126 MultiVOIP®  Voice/Fa x  over  IP  Gateways  Downloading  Firmware  1. The  MultiVOIP  Configuration  program  must  be  off  when  invoking  the  Downlo ad  Firmware  command.  If  it  is  on,  the  command  does  not ...

  • Multitech 410 - page 127

     Chapter  6—Using  the  Software  MultiVOIP®  Voice/Fax  over  IP  Gateways  127  Downloading  Factory  Defaults  1. The  MultiVOIP  Configuration  program  must  be  off  when  invoking  the  Do wnload  Factory  Defaults  command.  If  it  is  on,  t ...

  • Multitech 410 - page 128

    Chapter  6—Using  the  Software  128 MultiVOIP®  Voice/Fa x  over  IP  Gateways  Downloading  IFM  Firmware  The  Interface  Module  (IF M)  is  the  teleph ony  interface  for  analog  MultiVOIP  units.  Th ere  is  one  IFM  for  each  channel  of  ...

  • Multitech 410 - page 129

     Chapter  6—Using  the  Software  MultiVOIP®  Voice/Fax  over  IP  Gateways  129  7. The  IFM  Firmware  Downlo ad  dialog  box  appears.  Check  Cop y  to  All  IFMs  and  click  OK .s  Different  IFMs  in  the  same  VOIP  are  only  rarely ? ...

  • Multitech 410 - page 130

    Chapter  6—Using  the  Software  130 MultiVOIP®  Voice/Fa x  over  IP  Gateways  Setting  and  Downloading  User  Defaults  The  Download  User  Defaults  comman d  allows  you  to  maintain  a  known  working  configuration  that  is  specific  to  your ...

  • Multitech 410 - page 131

     Chapter  6—Using  the  Software  MultiVOIP®  Voice/Fax  over  IP  Gateways  131  Setting  a  Password  Windows  Interface  After  designating  a  user  na me  and  setting  a  password,  that  password  is  required  to  gain  access  to  the  ...

  • Multitech 410 - page 132

    Chapter  6—Using  the  Software  132 MultiVOIP®  Voice/Fa x  over  IP  Gateways   When  MultiVOIP  program  asks  for  password  at  launch  of  program,  the  program  simply  shuts  down  if  CANCEL  is  selected.  The  MultiVOIP  program  produces ...

  • Multitech 410 - page 133

     Chapter  6—Using  the  Software  MultiVOIP®  Voice/Fax  over  IP  Gateways  133  Upgrading  Software  As  noted  earlier  the  Upgrade  Software  command  transfers,  from  the  controller  PC  to  the  Mul tiVOIP  unit,  firmware  (including  the  H ...

  • Multitech 410 - page 134

    Chapter  6—Using  the  Software  134 MultiVOIP®  Voice/Fa x  over  IP  Gateways  FTP  Server  File  Transfers  (“Downloads”)  Multi ‐ Tech  built  an  FTP  server  into  the  MultiVOIP  unit.  Therefore,  you  can  transfer  files  from  the  controll ...

  • Multitech 410 - page 135

     Chapter  6—Using  the  Software  MultiVOIP®  Voice/Fax  over  IP  Gateways  135  3. Install  FTP  Client  Program  or  Use  Substitut e .  Install  an  FTP  client  program  on  the  controller  PC.  You  can  use  FTP  to  transfer  files  by ...

  • Multitech 410 - page 136

    Chapter  6—Using  the  Software  136 MultiVOIP®  Voice/Fa x  over  IP  Gateways  5. Identify  Files  to  be  Updated .  Determine  which  files  to  update.  Six  types  of  files  can  be  updated  using  the  FTP  feature.  In  some  cases,  the ...

  • Multitech 410 - page 137

     Chapter  6—Using  the  Software  MultiVOIP®  Voice/Fax  over  IP  Gateways  137  To  download  with  a  web  browser:  ● In  the  local  Windows  browser,  locate  the  directory  holding  the  Mul tiVOIP  program  files.  The  default  location ...

  • Multitech 410 - page 138

    Chapter  6—Using  the  Software  138 MultiVOIP®  Voice/Fa x  over  IP  Gateways  To  download  with  FTP  client  program:  ● In  the  local  directory  browser  of  the  FTP  client  program,  locate  the  directory  holding  the  MultiVOIP  program ? ...

  • Multitech 410 - page 139

     Chapter  6—Using  the  Software  MultiVOIP®  Voice/Fax  over  IP  Gateways  139  Web  Browser  Interface   You  can  control  the  MultiVOIP  unit  with  a  graphical  us er  interface  (interface)  based  on  the  common  web  browser  platform. ...

  • Multitech 410 - page 140

    Chapter  6—Using  the  Software  140 MultiVOIP®  Voice/Fa x  over  IP  Gateways  The  primary  advantage  of  the  web  in terface  is  remote  access  for  control  and  configuration.  The  controller  PC  and  the  MultiVO IP  unit  itself  must  b ...

  • Multitech 410 - page 141

     Chapter  6—Using  the  Software  MultiVOIP®  Voice/Fax  over  IP  Gateways  141  Setting  Up  SysLog  Server  Functions  Multi ‐ Tech  included  SysLog  server  functions  into  the  software  of  the  MultiVOIP  units.  SysLog  is  a  standard  fo ...

  • Multitech 410 - page 142

     142  MultiVOIP®  Voice/Fa x  over  IP  Gateways  Appendix A – Cable P in- Outs Command  Cable  RJ ‐ 45  Connecto r  End ‐ to ‐ En d  Pin  Info    RJ ‐ 45  connector  plugs  into  Command  Port of  MultiVOIP. DB ‐ 9  connector  plugs  into  serial  port ? ...

  • Multitech 410 - page 143

     Appendix  A—Cable  Pinouts  MultiVOIP®  Voice/Fax  over  IP  Gateways  143  Voice/Fax  Channel  Connectors   Pin  Functions  (E&M  Interfac e) Pin  Description  Funct ion  1  M  Input  2  E  Output  3  T1  4 ‐ Wire  Output  4  R  4 ‐ Wire  ...

  • Multitech 410 - page 144

     144  MultiVOIP®  Voice/Fa x  over  IP  Gateways  Appendix B – T CP/UD P P or t As s i gn m e n t s Well  Known  Port  Numbers  The  following  description  of  port  number  assignments  for  Internet  Protocol  (IP)  commu nication  is  take n  from  the  Inter ...

  • Multitech 410 - page 145

     MultiVOIP®  Voice/Fax  over  IP  Gateways  145  Appendix C – Instal ling an MVP428 Upg rade Car d This  appendix  describes  how  to  install  an  additional  circuit  board  into  the  MVP410,  changi ng  it  from  a  4 ‐ channel  VOIP  to  an  8 ‐ chann ...

  • Multitech 410 - page 146

    Appendix  C—Installing  an  MVP428  Upg rade  Card  146 MultiVOIP®  Voice/Fa x  over  IP  Gateways   4. Slide  the  main  circuit  boar d  out  of  the  chassis  far  enough  to  unplug  the  power  connector.   5. Unplug  the  power  connector  fr ...

  • Multitech 410 - page 147

     Appendix  C—Installing  an  MVP428  Upg rade  Card  MultiVOIP®  Voice/Fax  over  IP  Gateways  147  10. There  are  two  copper ‐ plated  holes  at  the  LED  edge  of  the  circuit  card.  Place  a  nut  beneath  each  hole,  with  the  lock ...

  • Multitech 410 - page 148

     148  MultiVOIP®  Voice/Fa x  over  IP  Gateways  Appendix D – R eg ulator y Inf orm ation EMC,  Safety,  and  R&TTE  Directive  Compliance  The  CE  mark  is  affixed  to  this  product  to  confirm  compliance  with  the  following  European  Community  ...

  • Multitech 410 - page 149

     Appendix  D  –  Regulatory  Inf ormation  MultiVOIP®  Voice/Fax  over  IP  Gateways  149  Before  installing  this  equipment,  users  shoul d  ensure  that  it  is  permissible  to  be  connected  to  the  facilities  of  the  local  telecommunicati ...

  • Multitech 410 - page 150

     150  MultiVOIP®  Voice/Fa x  over  IP  Gateways  Appendix E – W aste Elect r ical and Elect ronic Equipment (WEEE) Statement July,  2005  The  WEEE  directive  places  an  obligation  on  EU ‐ based  manufacturers,  distributors,  retailers  and  importers  to  take ‐ b ...

  • Multitech 410 - page 151

     MultiVOIP®  Voice/Fax  over  IP  Gateways  151  Appendix F – C -R O HS HT/TS Substanc e Conc ent ration 依照中国标准的有毒有害物质信息  根据中华人民共和国信息产业部 (MII) 制定的电子信息产品 (EIP) 标准－中华人民共和国《电子信息产品污染控制管理办法》（第 ...

  • Multitech 410 - page 152

     152  MultiVOIP®  Voice/Fa x  over  IP  Gateways  Inde x A  Auto  Disconnect,  43  AutoCall/Offhook,  42  C  Cabling:  210,  11;  410/810,  14  Call  Hold,  78  Call  Name  Identification,  78  Call  Progress  fields,  111  Call  Transfer,  78  Call ...

  • Multitech 410 - page 153

     Index  MultiVOIP®  Voice/Fax  over  IP  Gateways  153  U  Updating  firmware,  124  V  Voice/FAX  parameter  definiti ons,  39   ...

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Die Bedienungsanleitung, auch bezeichnet als Benutzerhandbuch, oder einfach nur „Anleitung”, ist ein technisches Dokument, das dem Benutzer bei der Nutzung von Multitech 410 hilfreich sein soll. Die Bedienungsanleitungen werden in der Regel von technischen Schriftstellern geschrieben, aber in einer Sprache, die für alle Nutzer von Multitech 410 verständlich ist.

Eine gänzliche Bedienungsanleitung von Multitech sollte einige Grundelemente enthalten. Ein Teil von ihnen ist nicht so wichtig, wie z.B.: die Titelseite oder Autorenseiten. Die restlichen von ihnen jedoch, sollten Informationen liefern, die für den Nutzer von enormer Wichtigkeit sind.

1. Einführung und Hinweise, wie man sich in einer Bedienungsanleitung von Multitech 410 bewegt - Am Anfang jeder Bedienungsanleitung sollten wir Hinweise bezüglich der Nutzungsart eines bestimmten Ratgebers finden. In ihr sollten sich Informationen über die Lokalisierung des Inhaltsverzeichnisses von Multitech 410 befinden, FAQ oder über oft auftretende Probleme – also Stellen, die von den Benutzern in jeder Bedienungsanleitung am meisten gesucht werden
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3. Ratschläge zur Nutzung der Grundfunktionen des Geräts Multitech 410 - die uns die ersten Schritte während der Nutzung von Multitech 410 erleichtern sollten
4. Troubleshooting - geordneter Tätigkeitslauf, der uns bei der Diagnose und als nächstes bei der Lösung wichtiger Probleme mit Multitech 410 hilft
5. FAQ - häufig gestellte Fragen
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