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APC AP9608 - page 1
Call- UPS II AP9208 AP9608 ...
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APC AP9608 - page 2
Thank Y ou ! Thank you for se lect ing this A m erican P ow e r Co n versi on Ca l l-UPS II remote c o n tr ol ac c esso r y . Wh ether you ha ve the SmartS lot or exte r nal ver si on, your Ca ll-UPS II has be en d esig ned f or ma ny years of r eliable, mainte nanc e-fr ee servic e in com b inat i o n w ith your American P ower Conv e rsion U nin ...
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APC AP9608 - page 3
i Contents 1 Intr oduction . . . . . . . . . . . . . . . . . . . . . . . . 1 1.1 Overview 1 1.2 Har dwar e Requir ements 1 2 Product Description . . . . . . . . . . . . . . . . . . . 2 2.1 The Call-UPS II Panel 2 2.2 Management Port 2 2.3 UPS Monitoring Port [External V ersion] 2 2.4 UPS Cable [External V ersion] 3 2.5 Optional Power Port [External ...
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APC AP9608 - page 4
ii 4.4 UPS Characteristics 22 With Smart-UPS and Matrix-UPS 22 With Symmetra Power Array 25 4.5 Data/Event Logging 27 4.6 Call-UPS Settings 29 4.7 Paging Setup 32 4.8 Measur e-UPS Info 36 5 Problem Resolution . . . . . . . . . . . . . . . . . . 3 8 5.1 T roubleshooting Chart 38 5.2 If Pr oblems Persist 39 6 Specifications . . . . . . . . . . . . . ...
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APC AP9608 - page 5
1 1 Introduction 1.1 Over view American Power Conversion’ s Call- UPS II is a remote UPS management device that allows you to monitor and control your APC UPS by modem. It provides the following features: • Remote UPS status display • Remote UPS control (e.g., safe reboot during power outage or when the server is down) • Data and event logg ...
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APC AP9608 - page 6
2 2 Product Description 2.1 The Call-UPS II Panel The SmartSlot Call-UPS II panel contains the management port and the status indicator . See the figure below . Management P or t Status AP9608 Call-UPS Remote Mgt Device Smart Slot Smart Slot The external Call- UPS II rear panel contains the management port, status indicator , UPS monitoring port, a ...
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APC AP9608 - page 7
3 2.4 UPS Cable [External V ersion] Use this cable to connect Call- UPS II to an APC Smart- UPS , Matrix- UPS , Symmetra Power Array or other APC smart device (Share- UPS or T riple Chassis, for example). 2.5 Power Port [External V ersion] The external version of Call- UPS II has a power port for an optional power adapter . This adapter is not need ...
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APC AP9608 - page 8
4 2.6 Status Indicator The status indicator shows the following conditions. ST A TU S LED I N DI C AT I ON Off Call-UP S II is o ff. On C o n tin u ously Call-UP S II is o n with no u s er lo g g ed in . Si n g l e s hort flas h es Use r i s l ogged i n or lo g g i ng in . Doubl e short fla sh e s Lo ckout is i n progre s s. Rap id flashes Call-UP ...
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APC AP9608 - page 9
5 3 Installation and Setup 3.1 Handling Call- UPS II is sensitive to electrostatic discharge. It is shipped in a con- ductive bag to help dissipate damaging static charges. Leave the product in the bag until ready to install. Handle Call- UPS II by the end plate only . Do not touch the printed circuit board or other components. 3.2 Receiving Inspec ...
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APC AP9608 - page 10
6 4 Secure the Call- UPS II with the screws removed in step 2. 5 T urn on the UPS and the protected equipment. External V ersion It is not necessary to turn off the the UPS or its load before connecting or disconnecting the external Call- UPS II . When connected, Call- UPS II may cause the UPS to beep, or , if the UPS is powered of f, to power on. ...
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APC AP9608 - page 11
7 3.5 Configur e Call-UPS II Call- UPS II requires on-site configuration before remote operation. Y ou will be able to change any of the settings later by the remote connection. Follow these steps to configure Call- UPS II for: • Communication parameters • Password protection • T ime and date • Paging (optional) • Dial-back security (opti ...
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APC AP9608 - page 12
8 Note the top line, which displays the model number of the UPS that is currently connected . Site ID and Location are user configuration items. The display shows the factory defaults. Press any key to bring up the Main menu: ---------------------- MAIN MENU ------------------------ Date: Dec-16 '97 Time: 08:39:36 1- UPS Status 2- UPS Control ...
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APC AP9608 - page 13
9 Any changes to Call- UPS II communication settings are held until the end of the session. Changes are made when Call- UPS II issues modem com- mands at that time. Connect to Modem Call- UPS II requires a modem for remote UPS control and paging. If a modem is used with Call- UPS II , some thought must be given to powering it. Plugging the modem in ...
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APC AP9608 - page 14
10 SmartSlot Configuration External Configuration ...
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11 4 Operation 4- 1 Logging On to Call-UPS II For on-site logging on to Call- UPS II , see Section 3.5 . For remote logging on to Call- UP S II , connect via modem to the site of the UPS . After establishing communication, press CTRL + P . Call- UPS II prompts you for the password. T ype in your password. (If you have not changed the password, the ...
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APC AP9608 - page 16
12 first item is “UPS Status and Diagnostics.” Refer to the appropriate sections and accompanying tables that follow . With Smart-UPS and Matrix-UPS T ype 1 , then ENTER at the Main menu to display the status of the con- nected UPS. Note: This example is fr om a Matrix- UPS 3000 . Other models may not show this exact information. The following ...
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APC AP9608 - page 17
13 U PS ST A T US ( S m ar t-UPS a n d M a t rix-UPS) It e m D e s cr ip tion Ut ili ty Li n e Uti l it y l ine i nput, in vol ts A C RM S. UPS Out pu t UP S output t o the l oa d, i n vol ts A C R M S . U PS Lo a d Con nec te d l oad as a p e r c ent age o f t h e ra te d c apa ci ty of t he UP S . R un Ti m e E s t i ma t e of the t ota l run t i ...
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APC AP9608 - page 18
14 The following fault conditions display only when Call- UPS II is used with a Matrix- UPS and a fault condition exists. • Runtime Calibration • W aiting to Power Load • Smart Boost • Smart T rim • On-Line • On-Battery • Low Battery • Replace Battery • In Bypass • Sleeping – Delayed W akeup • Sleeping – Inverter Shutdown ...
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APC AP9608 - page 19
15 The following table describes the items on the UPS Status and Diagnos- tics screen when Call- UPS II is used with a Symmetra Power Array . The table continues on the next page. With Symmetra Power Array T ype 1 , then ENTER at the Main menu to display the Status and Diagnos- tics screen of the connected Symmetra Power Array . UP S S TA TUS A N D ...
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APC AP9608 - page 20
16 UP S S TA TUS A N D DI AGNO S TICS ( Sy mm etr a Power A r ra y , C on tin ue d ) It e m D e s cr ip tion Loa d A ssu min g No R edu nda nc y Conne c te d l oad a s a pe rc ent a ge of t he c a pac i ty of t he g ood bat t ery m odul e s , ass um ing a l l go od m odule s a re ava i l abl e for pow e r . Al low ing Fo r n +[1 ] R edu nda nc y Co ...
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APC AP9608 - page 21
17 The System Status line at the bottom of the UPS Status and Diagnostics screen can display the following Symmetra status conditions: • Runtime Calibration • W aiting to Power Load • Smart Boost • Smart T rim • On-Line • On-Battery • Low Battery • Replace Battery • In Bypass • Sleeping – Delayed W akeup • Sleeping – Inver ...
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APC AP9608 - page 22
18 If the UPS is powered off during a status request, Call- UPS II responds with the message: UPS Powered OFF In addition to providing general status information, the UPS Status and Diagnostics screen serves as a menu for obtaining more detailed informa- tion on the Symmetra frames and external frames. T o go to the Main Frame screen, type 1 and pr ...
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APC AP9608 - page 23
19 module serial number , in addition to raw status readings. Normally you will not need to go to these module status screens unless you need infor- mation for technical support. T o return to the Main Frame screen, press ESC . For External Battery Frame(s) Information, type 2 and press ENTER . The last choice is available only when external batter ...
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APC AP9608 - page 24
20 4.3 UPS Contr ol For remote control of the connected UPS , go to the Main menu and type 2 and press ENTER . Call- UPS II displays the Control menu. Select from the menu items to perform the following: U PS CON T RO L Co m m a n d De s c r ip tion Tur n UP S ON Re s t ores pow e r t o t he l oa d. T urn UPS OF F Cut s off power t o t he loa d i m ...
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APC AP9608 - page 25
21 If the UPS is powered off when UPS Control is selected from the Main menu, Call- UPS II responds with an abbreviated control menu: T ype 1 to turn the UPS on, then press ESC to return to the Main menu or press ENTER to re-display the full UPS Control menu. U PS C ON TROL ( Co n tin u e d ) Co m m a n d De s c r ip tion G ra cef ul Tu r n OF F Ca ...
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APC AP9608 - page 26
22 4.4 UPS Characteristics UPS characteristics are set at the factory for normal operation and usually do not need to be changed. However if a change is needed, select items from the UPS Characteristics menu. New settings may conflict with the operation of UPS monitoring software in use, so check the requirements of the system before changing them. ...
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APC AP9608 - page 27
23 Y ou can choose a numbered item to change its current setting. T ype its corresponding number and press ENTER . Press SP ACEBAR when prompted to cycle through the settable values. Press ENTER to confirm any change and return to the UPS Characteristics menu. The following table gives a description of the settings on the UPS Char- acteristics menu ...
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APC AP9608 - page 28
24 U PS C HA R A C TE R I STI C S (Sm a rt- U PS and Ma tr ix U PS, Co n t. ) Setting D e s cr ip tion Se nsi tiv it y Sensit i vi ty of t he U PS t o pow e r li ne fl uc tua t ion. S e t thi s va lue a c cordi ng t o t he t ype and m a gnitude of e xpe ct e d fl uc tua t io n and t he s usce pt ibi l it y of t he l oad. V al ue s ra nge from hi gh ...
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APC AP9608 - page 29
25 With Symmetra Power Array Call- UPS II connected to a Symmetra Power Array displays the following UPS Characteristics menu: ------------------------------ UPS CHARACTERISTICS --------------------------- UPS ID: UPS_IDEN 1- Output: 240 V 2- Output Freq Range: 60/.1 Hz 3- Output Voltage Reporting Base: Auto 4- If UPS fails and freq or voltage is o ...
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APC AP9608 - page 30
26 U PS C H ARACTE R I STI C S (Sy m m e tra Po w e r Array ) Setting D escr ip tion Out pu t Output vol ta ge of th e U P S, i n volt s AC. Ou tp ut Fr e q Ra ng e O ut put fre quenc y ra nge of the U PS , in he rt z. Ou tpu t V olt ag e Re por ti ng ba s e Desire d out put vol t ag e s e tt i ng. T he defa ul t set t i ng, Auto, i ndic a te s t h ...
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APC AP9608 - page 31
27 4.5 Data/Event Logging T o enable logging and to specify which data and events are included in logging, select 4 from the Main menu. Select items from the Data/Event Logging menu using the screen listing below . The following is a sample Call- UPS II UPS data log, with Data Format set to T ext: Jul-27 ’97 14:42:39 Line:117.8VAC Max:119.0VAC Mi ...
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APC AP9608 - page 32
28 DA TA/E VE N T L O GGI N G It e m Defaul t D escr ip tion Po we r Eve nt s ON Ca l l-UP S II wil l log power e ve nt s , s uc h a s ut il i ty l i ne fa i lure a nd bat t e ry e xhauste d , w he n e nabl e d. E nte r 0 w he n prom pt e d to di s a bl e, 1 t o e nabl e . U PS C ont ro l O N Ca l l-UP S II wil l log c ont rol e ve nt s , s uc h as ...
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APC AP9608 - page 33
29 The top section of the Call- UPS Setup menu displays the following Call- UPS II device information which will be needed in case technical support is required: • Model Number — the model number of Call- UPS II • H/W Rev — the revision of the Call- UPS II hardware • Serial Number — the serial number of this Call- UPS II unit • F/W Re ...
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APC AP9608 - page 34
30 CA L L-U P S II SE TT I NGS Setting De fa ul t D e s cr ip tion S et Da t e – Curre nt dat e in m m / dd/ yy forma t . S et Ti m e – Curre nt t i me i n hh: m m: s s forma t . Ca l l -U P S II uses 24-hour form a t. Se t Pa s sw o rd AP C F rom 0 t o 8 al pha num e ric c hara c te rs . Us e no c hara c te rs (pre s s en t er when prom pt ed ...
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APC AP9608 - page 35
31 CA L L-U P S II S E T T I NGS (C on ti nu ed ) Setting De fa ul t D e s cr ip tion Ans we r Ri n g 0 Numbe r of ri ngs be fore t he Ca l l-UP S II m ode m a ns wers a c a ll . After ea c h com m unic a t i on s e s s i on, t he m ode m S O re gi s t er is s e t t o t his val ue . If t he va l ue i s 0 (t he de fa ul t), Call-UP S II wil l s e nd ...
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APC AP9608 - page 36
32 The initial A T comes from Call-U PS II . Do not include it in the Dial String. In this example, the Dial String is DT9,5551212@ . DT instructs the modem to dial in tone mode. The 9 and comma are only needed when Call- UPS II is used with a phone system that requires dialing 9 for an out- side line. The comma adds a pause. The @ symbol at the en ...
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APC AP9608 - page 37
33 ----------------------- PAGING SETUP ------------------------ 1- Paging: ON 2- Dial String 1: DT9,5551212@ 3- Dial String 2: DT9,5551212@ 4- Repeat 1: 1 8- Site ID: 12345678 5- Repeat 2: 1 9- Space Char: * 6- Page Interval: 1 min 10- Dial Speed: Slow 7- Message Delay: 15 sec 11- End String: --- EVENT ------ NUM: 1 2 CODE -- EVENT--NUM: 1 2 CODE ...
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APC AP9608 - page 38
34 The remaining fields in the Paging Setup menu define the events that trigger a page, the pager(s) that will be paged when the event occurs, and the code that will be displayed on the pager . Each event type can be set so that either, both, or neither of the pagers will be paged for that event. The defaults are “Y” ( ON ) for the first pager ...
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APC AP9608 - page 39
35 will page the first pager but not the second, and that the first pager will show a “5” after the Site ID when it receives the page. Note : The default code numbers defined by the Paging Setup menu varies widely accor ding to the type of UPS . Measur e- UPS , zone, and probe alarms apply only if those devices ar e pr esent, even though they a ...
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APC AP9608 - page 40
36 ------------------- MEASURE-UPS STATUS ------------------ PROBE 1 PROBE 2 TEMP Celsius): 26.67 Low Limit: 1 - 18.10 5- High Limit: 2 - 23.97 6- HUMIDITY (%RH): 036.9 Low Limit: 3 - 040.3 7- High Limit: 4 - 070.0 8- F/W Rev: 4Gx ------------------ CURRENT ALARMS -------------------- Hi Temp Lo RH <ESC>=Main Menu> The fields on this scree ...
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APC AP9608 - page 41
37 Press ENTER at the > prompt on the Measure- UPS screen to display fresh readings. ME AS U RE - UP S I N F O It e m D e s cr ip tion TE M P Curre n t am bi ent t empera t ure of e a ch a t t a che d probe , i n de gre es Cel s i us . Lo Li mi t (Te mp ) S e t ti ng for t he low t em pe rat ure M e a s ure -U PS a la rm . Choose from 9. 94 ( t ...
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APC AP9608 - page 42
5 Problem Resolution 5.1 T r oubleshooting Char t T R OU BL E SHO OT ING Prob le m Po ssib le Cause So lu tion Pow e r li ght fla s he s ra pi dly when uni t i s fi rs t t urned on. Int e rnal probl em w i th Ca ll -U P S II. Di s c onnec t Cal l -U PS II from t he U P S mom e nta ri l y , t hen re c onnec t . Re mot e mode m wi ll n o t an s we r ...
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APC AP9608 - page 43
39 The troubleshooting chart covers many of the problems that might arise with Call- UPS II . If you have a problem with Call- UPS II , refer to this chart first. There may be a simple solution you are overlooking. 5.2 If Pr oblems Persist For problems not covered in the earlier troubleshooting chart, or if the problem persists, follow this procedu ...
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APC AP9608 - page 44
40 M A NA GE M E NT P O R T P I NO U T Pin Fu nc tion 1 Unus e d 2 Re c ei ve dat a inpu t e 3 T ra ns m it da ta out put 4 RS-232 high 5 Ground 6 Unus e d 7 Re que s t to send out p ut 8 Cl e ar t o s e nd i nput 9 Unus e d 6 Specifications 6.1 Management Port The management port is a standard 9-pin RS-232 serial communications port. The port is c ...
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APC AP9608 - page 45
41 6.2 Pr oduct Specifications El ect r i c al Curre nt Draw (Norma l O pe rat i on): E xt erna l 45 m A dc t ypic a l Ph y sic a l S i z e (H × W × D): E xt erna l 1.33 × 4.25 × 4.5 in . (3.4 × 10.8 × 1 1.4 c m) S S 1. 5 × 4. 0 × 4.0 in. (3.8 × 10.2 × 10. 2 c m) W ei ght : E xt erna l 0.89 lb (0. 40 kg) S S 0 .27 l b (0. 123 kg) S hi ppi ...
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APC AP9608 - page 46
42 Appendix: Multiple Smar tSlot Installation If your UPS configuration uses more than one SmartSlot device, you must install them in the correct order for them to work together properly . A SmartSlot device with higher priority is to be placed in the SmartSlot labeled with the higher number . Refer to the table that follows. 2 3 1 Status Power Mon ...
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APC AP9608 - page 47
43 Symmetra Power Array For installation of multiple SmartSlot devices in the Symmetra Power Array , refer to the numbering in the figure that follows. Note that the PowerNet SNMP Adapter is installed in slot #4, Call- UPS II in #3, no device in #2, and Measure-UPS in #1. If you are using an external SmartSlot housing (Expansion Chassis or T riple ...
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APC AP9608 - page 48
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APC AP9608 - page 51
Limited W arranty American Power Conversion (APC) warrants its products to be free from defects in materials and workmanship for a period of two years from the date of purchase. Its obligation under this warranty is limited to repairing or replacing, at its own sole option, any such defective products. T o obtain service under warranty you must obt ...
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APC AP9608 - page 52
990-0122B Rev . 3 12/97 Addr esses: American Po wer Con version Corporation 132 Fai rg r ounds R oad P . O . Bo x 278 W est Kingston, Rhode Island 02892 USA American Po wer Con version Corporation ( A . P. C . ) b . v. Ballybritt Business Park Ga lway Ireland www .ap cc .com Entire contents copyright © 1997 American Power Conversion. All rights r ...
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