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AT&T 4.1 - page 1
AT&T PARTNER ® Communications System Release 4.1 Installation and Use ...
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AT&T 4.1 - page 2
Copyright © 1995 AT&T All Rights Reserved Printed in U.S.A. AT&T 518-455-118 Issue 1 July 1995 Notice Every effort was made to ensure that the information in this book was complete and accurate at the time of printing. However, information is subject to change. Federal Communications Commission (FCC) Interference Notice For important FCC i ...
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AT&T 4.1 - page 3
Contents About This Guide iii 1 Overview 1-i ■ Features and Capabilities 1-1 ■ System Components 1-2 ■ Auxiliary Equipment 1-3 ■ Combination Extensions 1-5 2 Customizing Your System 2-i ■ Overview 2-1 ■ System Options 2-1 ■ Telephone Options 2-2 ■ Changing Option Settings 2-3 ■ PBX or Centrex Services Support 2-3 3 Learning About ...
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AT&T 4.1 - page 4
Contents 6 Troubleshooting 6-i ■ When You Need Help 6-1 ■ Power Failure Operation 6-1 ■ Problems and Solutions 6-2 A User Form A-1 B Specifications B-1 C Installation C-1 D Maintenance, Repair, and Ordering Information D-1 E FCC and IC Information E-1 GL Glossary GL-1 IN Index IN-1 Customization Quick Reference Inside back cover ii ...
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AT&T 4.1 - page 5
About This Guide Purpose This guide explains how to set up and use the PARTNER® Communications System. It is intended for the person who will install and manage the system. Terminology Throughout this guide, the PARTNER Communications System is referred to simply as the system. AT&T telephones specifically designed to work with the system are ...
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AT&T 4.1 - page 6
Once you are experienced with the system, use the Table of Contents or Index to locate the information you need. Throughout this guide, feature names are printed in bold. To find additional information about the feature, you can look up the name in Chapter 5, “Feature Reference.” For example, if you see a reference to System Date (#101), you ca ...
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AT&T 4.1 - page 7
Overview 1 Contents Important Safety Instructions 1-ii Features and Capabilities 1-1 System Components 1-2 ■ System Modules 1-2 ■ System Phones 1-3 Auxiliary Equipment 1-3 Combination Extensions 1-5 1-i ...
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AT&T 4.1 - page 8
Important Safety Instructions WARNING: The following list provides basic safety precautions that should always be followed when using your telephone equipment: 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. Read and understand all instructions. Follow all warnings and instructions marked on the product. Unplug all telephone connections before cleaning. DO NOT use ...
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AT&T 4.1 - page 9
Overview 1 Features and Capabilities Your system is easy to install, set up, and use. It can handle up to four outside telephone lines and up to 12 extensions. In addition, the system offers many features that help you manage phone calling: ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ Full line of system phones, some with displays showing date, time, an ...
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AT&T 4.1 - page 10
System Components Interchangeable parts make it easy to install or expand the system. Figure 1-1 shows sample system components. A description of each component follows. SYSTEM PHONES SYSTEM MODULES 206 Module 200 Module Module Connector PARTNER-18D Phone PARTNER-18 Phone Outside Line Jacks Power Indicators (LEDs) PARTNER-6 Phone Extension Jacks (2 ...
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AT&T 4.1 - page 11
System Phones This guide refers to AT&T telephones specifically designed to work with the system as system phones. These include the PARTNER-18D, PARTNER-18, PARTNER-6, MDC 9000, and MDW 9000 telephones. You also can use MLS-18D®, MLS-12D®, MLS-12®, and MLS-6® system phones, although they are not discussed in this guide. If you use MLS-mode ...
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AT&T 4.1 - page 12
In addition, you can connect the following devices to your system: ■ ■ ■ ■ ■ ■ ■ ■ ■ Loudspeaker paging systems allow you to broadcast messages over a large area, by connecting the paging system to a line jack on a system module. The system supports most AT&T paging systems. Music-on-Hold systems allow you to play recorded mus ...
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AT&T 4.1 - page 13
Combination Extensions You can connect a standard device on an extension by itself, or have it share an extension with another piece of equipment. An extension with two devices connected to it is called a combination extension. Examples of useful combination extensions include: ■ ■ ■ ■ ■ System phone plus standard phone for power failure ...
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AT&T 4.1 - page 14
Customizing Your System 2 Contents Overview 2-1 System Options 2-1 Telephone Options 2-2 Changing Option Settings 2-3 PBX or Centrex Services Support 2-3 2-i ...
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AT&T 4.1 - page 15
Customizing Your System 2 Overview After installation is completed, your system is operational and ready to use. However, you may want to customize it to meet the requirements of your business. When the system is first installed, it uses factory settings that reflect the most common usage. However, you can change the option settings. There are two ...
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AT&T 4.1 - page 16
The preceding list does not include all system options available to you, only those that are most commonly changed. For information about all options, refer to Chapter 5 or the inside back cover of this guide. Telephone Options Telephone options let you further customize individual extensions in the system. For example, you can specify which outsid ...
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AT&T 4.1 - page 17
Changing Option Settings System and telephone option settings (except for Auto Dial buttons) can be changed only from extension 10 using a PARTNER-model phone. Users with PARTNER-18D and PARTNER-18 phones also can store numbers on Auto Dial buttons at their own phones; instructions are provided on the User Instruction Cards. If you plan to set up A ...
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AT&T 4.1 - page 18
The options you should consider when setting up your system to work effectively behind a PBX or Centrex system are listed below. ■ ■ ■ To set up your equipment to work properly with PBX or Centrex services, set Recall Timer Duration (#107) to match the setting used by your PBX or Centrex system (usually “18” or 450 msec. for a PBX system; ...
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AT&T 4.1 - page 19
Learning About Telephones 3 Contents ■ ■ ■ ■ ■ System Telephones Buttons and Indicators Lights Ringing Patterns Dial Tones Using the Speaker and Microphone Hands-Free Answer on Intercom (HFAI) Speakerphone Performance Tips Standard Telephones Ringing Patterns Dial Tones Using the Switchhook Limitations Feature Phones ■ ■ ■ ■ ■ C ...
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AT&T 4.1 - page 20
Learning About Telephones 3 This chapter explains how system and standard phones work with the system, as well as combination extensions where more than one phone or auxiliary device is installed. System phones are described first, followed by standard phones on page 3-7 and combination extensions on page 3-10. System Telephones System phones have ...
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AT&T 4.1 - page 21
Buttons and Indicators PARTNER-18D Display Not Operational (4) Programmable Auto Dial Buttons (8) Calling Feature Button (4) Line Button (4) Intercom Button (2) Message Light PARTNER-6 PARTNER-18 Line Buttons (4) Intercom Buttons (2) Message Light The following buttons and Indicators appear on system phones: Display. (PARTNER-18D only) Shows date a ...
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AT&T 4.1 - page 22
MDC 9000/MDW 9000 (Handset) Earpiece Volume Control Switch (MDC 9000) or Volume Control (MDW 9000) Handset Line Buttons (4) Display Intercom Buttons (2) MDC 9000: MDW 9000: MDC 9000 (Base) MDW 9000 (Base) Mic/HFAI (PARTNER-18D, PARTNER-18, and PARTNER-6 only). When the speaker is on, press to turn the microphone on and off. The light next to this b ...
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AT&T 4.1 - page 23
Lights Table 3-1. Light Patterns for System Phones Each line button, calling feature button, and Auto Dial button has a green light and a red light. The meaning of these lights varies, depending on whether a button is used to access an outside line, a calling feature, or an intercom Auto Dial number. Table 3-1 shows the meanings of the various ligh ...
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AT&T 4.1 - page 24
Ringing Patterns You can tell what kind of call you are receiving by the way your system phone rings: ■ ■ ■ An outside call will ring . . . ring . . . ring. An intercom call will ring BEEP . . .ring BEEP . . . ring BEEP. If you have a system display phone, the caller’s extension number will show on the display. A transferred call, or a call ...
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AT&T 4.1 - page 25
Using the Speaker and Microphone Every PARTNER-model phone has a speaker and a microphone, which you can turn on by pressing [ Spkr ]. When the green light next to [ Spkr ] is on, the speaker is on. In addition, you can turn just the microphone on and off by pressing [ Mic/HFAI ]. When the greenl light next to [ Mic/HFAI ] is on, the microphone is ...
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AT&T 4.1 - page 26
Speakerphone Performance Tips The speaker on your PARTNER-model phone has a sensitive sound-activated switch. Room acoustics and background noise can affect the proper operation of the speakerphone. To ensure that your speakerphone works effectively, follow these guidelines: ■ ■ ■ ■ ■ ■ ■ Avoid placing your phone in areas with high ba ...
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AT&T 4.1 - page 27
■ ■ To use a system calling feature, press [ # ] followed by its dial code. (Instructions for using these features on standard phones are included in Chapter 5, “Feature Reference.”) Use the switchhook (or Recall or Flash button, if available) on a standard phone to place calls on hold, transfer a call, or set up a conference call. (For det ...
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AT&T 4.1 - page 28
Limitations Because standard phones do not have line buttons or dedicated function buttons, basic call handling procedures are sometimes different from those on system phones. In addition, the following limitations apply to a standard phone: ■ ■ ■ ■ ■ ■ ■ ■ You cannot change option settings. Because there are no line buttons, users ...
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AT&T 4.1 - page 29
Combination Extensions A combination extension is an extension with two devices connected to it—either two standard devices, or a system phone and a standard device (but not two system phones). (Appendix C provides instructions for installing a combination extension.) Using the telephones in a combination extension is fairly simple. The main thin ...
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AT&T 4.1 - page 30
Using Auxiliary Equipment 4 Contents Overview Answering Machines ■ Single Answering Machine ■ Multiple Answering Machines ■ Personal Answering Machine Credit Card Scanners Fax Machines ■ Using Fax Machines Transferring a Call to the Fax Machine Using the Fax Machine’s Notify Feature ■ Setting Up Fax Machines Fax Machine with its Own Fax ...
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AT&T 4.1 - page 31
Using Auxiliary Equipment 4 Overview There are many ways to set up auxiliary equipment—the setup you choose depends upon your needs and the number of devices you have. This chapter presents some common setups. (It does not cover how to physically connect the equipment, or how to change system option settings. See Appendix C for installation guide ...
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AT&T 4.1 - page 32
Answering Machines You can use an answering machine to answer calls at night when no one is around, or during business hours when no one can get to the phone. If you have an AT&T answering machine with the Call Intercept feature, you can pick up a call that has been answered by the answering machine by joining the call from any system phone. Wh ...
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AT&T 4.1 - page 33
To Set Up 1. For extension X, set Line Ringing for all lines to Ring. 2. Adjust the answering machine to answer according to your needs. For example, set the machine at 4 rings during the day so someone has a chance to pick up the call. Multiple Answering Machines If a single answering machine cannot handle all of your calls, you can set up two or ...
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AT&T 4.1 - page 34
Personal Answering Machine A personal answering machine is used to answer all of the calls that ring on the lines at a certain extension (Figure 4-3). This setup is useful for the following situations: ■ When you do not want to dedicate an extension to an answering machine ■ When an extension receives a lot of intercom calls NOTE: If you have a ...
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AT&T 4.1 - page 35
Credit Card Scanners Many retail businesses and restaurants use credit card scanners to get instant approval of credit card purchases. The system allows your credit card scanners to share the lines in your system (as shown in Figure 4-4). You can install a credit card scanner on an extension by itself, or combine it with a system phone or a standar ...
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AT&T 4.1 - page 36
Fax Machines This section suggests several ways you can set up fax machines to work with your system. “Using Fax Machines” explains how to transfer calls and use the Notify feature on an AT&T fax machine. The following pages explain how to set up and use fax machines in various configurations. Using Fax Machines Transferring a Call to the F ...
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AT&T 4.1 - page 37
Setting Up Fax Machines There are many ways to set up fax machines. The following configurations are basic and easy to use: ■ Fax machine with its own fax line. Good for moderate fax traffic. This setup uses a published fax number. ■ Fax machine line saver. Good for light fax traffic, with no need for a published fax number. ■ Fax and telepho ...
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AT&T 4.1 - page 38
Fax Machine Line Saver If you do not use your fax machine enough to justify paying for its own outside line, you can put the machine on its own extension (shown in Figure 4-6). With this setup, you manually must transfer calls to the machine. Lines 1 Ext X 2 FAX SYSTEM MODULES 3 Ext Y 4 Figure 4-6. Fax Line Saver Setup To Use When a person answers ...
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AT&T 4.1 - page 39
Fax and Telephone Combination If you want to connect a fax machine but cannot spare an extra extension, or if your fax machine does not have a built-in telephone, you can connect a telephone and a fax machine to a single extension (Figure 4-7). (See “Combination Extensions” in Appendix C for information on connecting two devices on one extensio ...
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AT&T 4.1 - page 40
Modems A modem allows you to connect a terminal or personal computer (PC) to the system. The modem connects directly to an extension jack and has access to any line available to that extension. NOTE: If you connect a high-speed modem to an extension jack, you may experience some degradation of efficiency and throughput, depending on the quality of ...
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AT&T 4.1 - page 41
Send and Receive Modem If you need to place and receive calls with the modem, use the setup shown in Figure 4-9. This setup makes line 4 the primary modem line, but keeps the line available for users at other extensions when all other lines are busy. Telephone Modem (optional) Line 4 Ext X Lines 1 SYSTEM MODULES 2 Modem 3 PC or Terminal Figure 4-9. ...
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AT&T 4.1 - page 42
Feature Reference 5 Contents Overview Abbreviated Ringing (#305) Answering Calls Auto Dialing Automatic Extension Privacy (#304) Automatic Line Selection Conference Calls Conference Drop Dial Mode (#201) Display Doorphone/Internal Hotline Phone/ External Hotline Phone (#604) Group Paging Hold Hold Disconnect Time (#203) Joining Calls Last Number Re ...
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AT&T 4.1 - page 43
Contents Recall 5-33 Recall Timer Duration (#107) 5-35 Special Dialing Functions 5-36 System Date (#101) 5-37 System Reset—System Options Saved (#728) 5-38 System Speed Dialing 5-39 System Time (#103) 5-41 Transferring Calls 5-42 Unique Line Ringing (#118) 5-44 5-ii ...
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AT&T 4.1 - page 44
Feature Reference 5 Overview This chapter provides reference information for all system features, including system and telephone options, calling features, and general call-handling topics. Features are listed in alphabetical order. If applicable, system and telephone options also include the procedure code (# and three-digit number) in the heading ...
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AT&T 4.1 - page 45
Abbreviated Ringing (#305) Description This option applies only to system phones. This telephone option turns Abbreviated Ringing on or off at the system phone at a specified extension. When a user is on a call and Abbreviated Ringing is on, any incoming calls ring only once. The green light next to the line button flashes until the call is answere ...
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AT&T 4.1 - page 46
Answering Calls Description This section describes how users can answer calls ringing at their own extensions. Related Features ■ A user can join a call in progress at another extension, as long as Privacy is not on for that extension (see Joining Calls). ■ On a system phone, if Music Access is active when you receive an incoming call, you must ...
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AT&T 4.1 - page 47
Auto Dialing Description This option is available only on PARTNER-18D and PARTNER-18 phones. This telephone option lets users store outside numbers or extension numbers on any of the eight Auto Dial buttons on the top two rows of buttons with lights on their phones. Users can then dial the number with a touch of the button. Related Features ■ You ...
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AT&T 4.1 - page 48
Changing Settings From Extension 10 To store (or remove) remotely an Auto Dial number from a PARTNER-18D or PARTNER-18 phone: 1. 2. 3. 4. 5. 6. 7. 8. Using 1. 2. 3. At extension 10, press [ Feature ] [ 0 ] [ 0 ]. Press left [ Intercom ] twice. Press right [ Intercom ]. Dial the two-digit number of the extension (11–21) for which the number will b ...
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AT&T 4.1 - page 49
Automatic Extension Privacy (#304) Description This telephone option lets you either allow users to join active calls at an extension or prevent users from joining active calls at an extension. When Automatic Extension Privacy is Assigned for an extension, other users cannot join active calls at that extension. This option typically is used for ext ...
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AT&T 4.1 - page 50
Automatic Line Selection Description This telephone option determines the line a user is connected to after lifting the handset to make a call. When the user lifts the handset, the system searches through the specified lines and connects the user to the first available one. The factory setting for the order of the search is outside lines 1 through ...
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AT&T 4.1 - page 51
Changing Settings To change the order in which the system searches for an available line for an extension, follow these steps from extension 10: 1. 2. 3. 4, 5. 6. 7. 8. 9. Press [ Feature ] [ 0 ] [ 0 ]. The phone beeps once, and the light next to [ Spkr ] is green flutter. Press left [ Intercom ] twice. The light next to left [ Intercom ] is green ...
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AT&T 4.1 - page 52
Conference Calls Description This section explains how to set up conference calls using the [ Conf ] button on a system phone or the switchhook on a standard phone. A conference call connects up to three parties (including the conference originator) in a single call. Users can connect both outside and inside parties in a conference call, but the ca ...
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AT&T 4.1 - page 53
Using System Phone 1. Set up the call to the first party. (You can call the party, pick up the call from hold, or answer an incoming call.) You are connected with the first party. 2. Press [ Conf ]. The first party is now on hold. 3. To add an outside party, press a line button and dial the outside number. If the number is busy or does not answer, ...
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AT&T 4.1 - page 54
Conference Drop Description This calling feature drops the last party added to a conference call, without disconnecting the other parties. An inside party can exit a conference call at any time simply by hanging up. If the conference originator hangs up, the conference call is disconnected. Related Features For instructions on setting up conference ...
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AT&T 4.1 - page 55
Dial Mode (#201) Description This system option identifies incoming lines as touch-tone or rotary. You should check with your local phone company if you are not sure which type of line is being provided to you. Valid Entries 1 = Touch-Tone lines ✔ 2 = Rotary lines Changing Settings To change the Dial Mode setting for the system, follow these step ...
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AT&T 4.1 - page 56
Display Description The PARTNER-18D phone has an adjustable display area for feedback when making or receiving calls and changing system options. Although this display has a capacity of 2 lines of 24 characters each, which is supported on PARTNER II and PARTNER Plus systems, the PARTNER system supports a maximum of 16 characters per line. Specifica ...
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AT&T 4.1 - page 57
Doorphone/Internal Hotline Phone/External Hotline Phone (#604) Description This telephone option assigns an extension as one of the following applications: ■ Doorphone. A doorphone is an auxiliary device that usually is installed near an entrance to screen visitors. When a person presses the button on the doorphone, a predetermined alert extensio ...
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AT&T 4.1 - page 58
Valid Entries Extensions 11–14, 17–21, and 15 if it is not activated for Music On Hold 1 = Assigned 2 = Not Assigned ✔ Changing Settings To change an assignment, follow these steps from extension 10: 1. 2. 3. 4. 5. 6. 7. Press [ Feature ] [ 0 ] [ 0 ]. The phone beeps once, and the light next to [ Spkr ] is green flutter. Press left [ Intercom ...
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AT&T 4.1 - page 59
Group Paging Description This option is available only on PARTNER-model phones. This telephone option lets users simultaneously page all system extensions with PARTNER-model phones. When paging, the caller hears a beep and begins speaking; the caller’s voice is then heard on the speakers of all idle PARTNER-model phones. Related Features You can ...
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AT&T 4.1 - page 60
Using System Phone To use when stored on a button, lift the handset and press the Auto Dial button. To use manually: 1. Lift the handset and press [ Intercom ]. 2. Dial [ ★ ] [ 7 ]. 3. After the beep, start talking. Standard Phone 1. Lift the handset. 2. Dial [ ★ ] [ 7 ]. 3. After the beep, start talking. Group Paging 5-17 ...
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AT&T 4.1 - page 61
Hold Description This section explains how to place and retrieve calls on hold, using the [ Hold ] button on a system phone or the switchhook on a standard phone. (Users can make and receive calls on another line while a call is on hold.) Related Features Callers on hold will hear Music or Tones On Hold, if either is activated or silence if neither ...
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AT&T 4.1 - page 62
Hold Disconnect Time (#203) Description This system option lets you change the hold disconnect time. When a caller on hold hangs up, the local telephone company may send a special signal to the system to free the line. There are two possible signals: a long signal (450 milliseconds) used by most telephone companies, or a short signal (50 millisecon ...
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AT&T 4.1 - page 63
Joining Calls Description This feature is available only on system phones. Joining is adding yourself to an outside call in progress, the same way you do on a home telephone by picking up an extension. (This is different from conferencing, in which the originator “pulls you into” the call.) Only one other system extension can join a call on an ...
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AT&T 4.1 - page 64
Last Number Redial Description This calling feature dials the last outside number manually dialed (maximum 20 digits per phone number). This feature is useful for immediately redialing a busy number. Considerations You cannot redial numbers dialed using an Auto Dial button or a System Speed Dial code. Using System Phone On PARTNER-18D and PARTNER-1 ...
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AT&T 4.1 - page 65
Line Ringing Description This telephone option lets you specify which outside lines will ring on each extension. The factory setting is that all outside lines will ring on all extensions. Change this setting if you want any lines on an extension not to ring. No Ring is useful for all extensions except 10 when a receptionist answers all calls, or fo ...
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AT&T 4.1 - page 66
Making Calls Description A user can make an outside call by dialing an outside phone number or an intercom call by dialing an extension number. An intercom call is a call between two extensions without using an outside line. There are also several ways to speed dial a number—see “Related Features” below. Related Features ■ You can store an ...
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AT&T 4.1 - page 67
2. Dial the phone number or System Speed Dial code, or press an outside Auto Dial button. On a system display phone, the dialed number appears on the display. If you are using a PBX or Centrex line, you also may need to use a dial-out code (usually 9) before you dial a number outside the PBX or Centrex system. Standard Phone 1. Lift the handset. Yo ...
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AT&T 4.1 - page 68
Music Access Description This feature allows a user to listen to music through the speaker of an idle PARTNER-model system phone or through the handset of any system or standard phone. Music Access plays the recorded material from the Music On Hold audio source. Related Features ■ Music Access is available only if Music/Tones On Hold (#602) is se ...
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AT&T 4.1 - page 69
Using To activate Music Access over the speaker: From an idle PARTNER-model phone, press [ Intercom ] [ 1 ] [ 5 ] or the appropriate intercom Auto Dial button. You hear music over the phone’s speaker. To activate Music Access through the handset: From any system phone, lift the handset then press [ Intercom ] [ 1 ] [ 5 ] or the appropriate interc ...
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AT&T 4.1 - page 70
Description This system option lets you activate one of the following features: ■ Tones On Hold. Provides a repeating tone to callers on hold to let them know they are still on hold. To activate this feature, which does not require the addition of an auxiliary device, select Tones On Hold. ■ Music On Hold. Provides music or taped messages to ca ...
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AT&T 4.1 - page 71
Changing Settings To change the Music/Tones On Hold setting, follow these steps from extension 10: 1. 2. 3. 4. 5. 6. Press [ Feature ] [ 0 ] [ 0 ]. The phone beeps once, and the light next to [ Spkr ] is green flutter. Press left [ Intercom ] twice. The light next to left [ Intercom ] is green steady. Press [ # ] [ 6 ] [ 0 ] [ 2 ]. The Message ligh ...
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AT&T 4.1 - page 72
Outgoing Call Prefix (#402) Description Related Features This system option indicates whether users must dial a 0 (for operator-assisted calls) or 1 (for direct-dial calls) before an area code when making long distance calls, or just the area code and number. Outgoing Call Prefix should be set to reflect the dialing pattern of your local phone comp ...
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AT&T 4.1 - page 73
Outgoing Call Restriction (#401) Description This telephone option restricts calling on all lines at a specified extension. The factory setting is that all extensions have no restriction, so change the setting only for the extensions you want to restrict. Related Features ■ Use Outgoing Call Prefix (#402) to indicate whether or not a user must di ...
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AT&T 4.1 - page 74
Changing Settings To restrict calling on available lines at an extension, follow these steps from extension 10: 1. 2. 3. 4. 5. 6. 7. Press [ Feature ] [ 0 ] [ 0 ]. The phone beeps once, and the light next to [ Spkr ] is green flutter. Press left [ Intercom ] twice. The light next to left [ Intercom ] is green steady. Press [ # ] [ 4 ] [ 0 ] [ 1 ]. ...
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AT&T 4.1 - page 75
Privacy Description This feature is available only on PARTNER-18D and PARTNER-18 phones. This calling feature lets users with PARTNER-18D and PARTNER-18 phones press the calling feature button, [ Privacy ], to turn Privacy on and off, preventing other users from joining calls at the user’s extension. Related Procedures ■ If Automatic Extension ...
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AT&T 4.1 - page 76
Recall Description This calling feature causes the system to send a timed switchhook flash over the telephone line, to “recall” a new dial tone or to access a PBX, Centrex, or local phone company custom calling feature. Related Features ■ If users have trouble with Recall, use Recall Timer Duration (#107) to adjust the length of the Recall si ...
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AT&T 4.1 - page 77
Standard Phone 1. Press and release the switchhook (or press a Recall or Flash button on a standard feature phone that has one). You hear the intercom dial tone. 2. Dial [ # ] [ 0 ] [ 3 ]. 3. Enter the access code for the PBX, Centrex, or local phone company custom calling feature (if required). 4. To return to your original call, press and release ...
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AT&T 4.1 - page 78
Description This system option lets you change the length of the timed signal, or switchhook flash, generated by the system Recall feature (as well as by the Recall function used in Auto Dial or System Speed Dial numbers). Recall sends this timed signal over the phone line to the local telephone company or PBX to which the system is connected. Typi ...
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AT&T 4.1 - page 79
Special Dialing Functions Description Special functions may be needed for System Speed Dial numbers and Auto Dial numbers. Functions you can use are: Function Button Display Description Pause [ Hold ] P Inserts a 1.5-second pause in the dialing sequence to wait for a response, such as a dial tone or computer voice message. Recall [ Spkr ] R Sends a ...
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AT&T 4.1 - page 80
System Date (#101) Description This system option sets the month, day, and year. The system displays only the month and day on display phones when the phone is idle. (Although the year is not displayed, it is required to account for leap year.) Changing Settings To change the System Date, follow these steps from extension 10: 1. 2. 3. 4. 5. Press [ ...
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AT&T 4.1 - page 81
System Reset—System Options Saved (#728) Description This system option resets the system while retaining the current settings. Reset the system only when it fails to function correctly after a power failure or down period. Considerations ■ ■ ■ The system reset begins immediately and takes only a few seconds. Resetting the system disconnect ...
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AT&T 4.1 - page 82
System Speed Dialing Description This feature lets you store up to 60 frequently-dialed phone numbers for the system. Anyone on the system can then dial a System Speed Dial number by pressing [ Feature ] (or [ # ] at intercom dial tone on a standard phone) and the two-digit code from 20–79. Related Features ■ System speed dialing, which lets us ...
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AT&T 4.1 - page 83
To remove System Speed Dial numbers, follow these steps from extension 10: 1. Press [ Feature ] [ 0 ] [ 0 ]. 2. Press [ Feature ] and the phone number’s System Speed Dial code from 20 through 79. 3. Press [ Mic/HFAI ]. 4. To remove another System Speed Dial number, begin again at Step 2. 5. When you are finished, press [ Feature ] [ 0 ] [ 0 ]. Us ...
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AT&T 4.1 - page 84
System Time (#103) Description This system option sets the time that appears on system display phones. Considerations ■ Enter the time in 24-hour notation using HHMM format. In this scheme, the hours of the day are 0000 (12 midnight) to 2359 (11:59 p.m.). Since each time must have four digits, use leading zeroes when necessary. For example, to se ...
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AT&T 4.1 - page 85
Transferring Calls Description This section explains how to transfer calls. Transferring a call lets the user “pass” a call from one extension to another. Users can transfer only outside calls to other system extensions. Related Features ■ To transfer calls to an extension with a single touch, PARTNER-18D and PARTNER-18 phone users can progra ...
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AT&T 4.1 - page 86
3. When someone answers, announce the call, then hang up. If no one answers or the call is refused, press the line button next to the winking green light to reconnect to the caller. If you do not wish to announce the call, hang up as soon as you hear ringing (in Step 2 above). ■ To make a voice-signaled transfer: If the extension where you want t ...
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AT&T 4.1 - page 87
Unique Line Ringing (#118) Description This option applies only to PARTNER-model phones. This system option lets you change the way outside calls ring at PARTNER- model phones. Normally, outside calls on all lines use the same ringing pattern. When Unique Line Ringing is Active, each line at a PARTNER-model phone will ring with a unique ringing pat ...
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AT&T 4.1 - page 88
Programming To change the ringing pattern of outside calls on all lines assigned to PARTNER-model phones: 1. 2. 3. 4. 5. 6. Press [ Feature ] [ 0 ] [ 0 ]. The phone beeps once, and the light next to [ Spkr ] is green flutter. Press left [ Intercom ] twice. The light next to left [ Intercom ] is green steady. Press [ # ] [ 1 ] [ 1 ] [ 8 ]. The Messa ...
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AT&T 4.1 - page 89
Troubleshooting 6 Contents When You Need Help 6-1 Power Failure Operation 6-1 Problems and Solutions 6-2 ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ All Phones Dead: No Dial Tone or Lights Multiple Phones Dead: No Dial Tone or Lights Trouble Making Outside Calls Phone Does Not Ring Calls Are Answered Automatically Trouble Hearing Called Party U ...
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AT&T 4.1 - page 90
Troubleshooting 6 When You Need Help If you have a problem with your system, you may be able to solve it yourself by following the appropriate troubleshooting procedures described in this chapter. If not, you can call for help: in the continental U.S., call the hotline at 1 800 628-2888; outside the continental U.S., call your AT&T Representati ...
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AT&T 4.1 - page 91
Problems and Solutions This section describes various difficulties that might occur, possible causes for the difficulty, and procedures you can follow to try to solve the problem. Option names are shown in bold type; for more information on a specific option, refer to the option name in Chapter 5. All Phones Dead: No Dial Tone or Lights Possible Ca ...
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AT&T 4.1 - page 92
Possible Cause 1: Dial Mode is set incorrectly. What to do: Find out if you have touch-tone or rotary service and check the Dial Mode (#201) setting. ■ If it is set incorrectly, change it, then try to make a call. If you can make a call, the problem is solved. ■ If the Dial Mode is already set correctly, go to Possible Cause 2. Possible Cause 2 ...
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AT&T 4.1 - page 93
Phone Does Not Ring Possible Cause 1: Volume set too low (system phone) or turned off (standard phone). What to do: Press the volume control button to increase ringer volume, or turn ringer on. ■ If the phone rings increasingly louder, the problem is solved. ■ If the phone still does not ring, go to Possible Cause 2. Possible Cause 2: Phone’s ...
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AT&T 4.1 - page 94
Using the Recall Feature Has No Effect Possible Cause: Recall Timer Duration setting is too short. What to do: Increase the Recall Timer Duration (#107) by 100 milliseconds. ■ If the Recall feature works, the problem is solved. ■ If the Recall feature still does not work, continue increasing the Recall Timer Duration by increments of 100 millis ...
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AT&T 4.1 - page 95
Combination Extension Problem: Phone Does Not Ring Properly Possible Cause 1: Ringer equivalents are too high for the extension. What to do: If this is a combination extension (two devices), be sure the total of the devices’ Ringer Equivalence Numbers (REN) does not exceed 2.0. If it does, unplug one of the devices. ■ If the ringer functions pr ...
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AT&T 4.1 - page 96
Call on Hold Hangs Up, but Line Does Not Disconnect Possible Cause 1: Hold Disconnect Time setting is too long. What to do: Change Hold Disconnect Time (#203) from Long to Short. If abandoned calls on hold are disconnected, the problem is solved. ■ ■ If abandoned calls on hold still do not disconnect, or the Hold Disconnect Time was already Sho ...
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AT&T 4.1 - page 97
Display Shows Strange Characters or Nothing At All Possible Cause: Power outage may have caused the display to show strange characters or nothing at all. What to do: Lift the handset, dial some digits, then replace the handset in the cradle. If the display still does not work, unplug the phone from the wall jack and plug it back in. ■ If the disp ...
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AT&T 4.1 - page 98
Poor Transmission Quality on Modem Possible Cause: A high-speed modem is connected, through an extension jack on a system module, to a standard central office telephone line; but the line quality is not sufficient to generate a clear signal when the modem transmits through the system interface. What to do: Either connect the modem directly to the n ...
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AT&T 4.1 - page 99
Other Problems with Phones Possible Cause 1: Phone needs to be reset. What to do: Unplug the cord from the base of the problem phone and (with the handset hung up) plug the cord in again. ■ If the problem remains, go to Possible Cause 2. Possible Cause 2: The telephone may be defective. What to do: Unplug the cord from the base of the problem pho ...
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AT&T 4.1 - page 100
System Speed Dial Numbers and System Extensions Form A This appendix contains a Speed Dial Form to be photocopied and handed out to system users. It provides space for System Speed Dial numbers and system extension numbers. For information on how to store a System Speed Dial number, see “System Speed Dialing” in Chapter 5. We suggest that you f ...
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AT&T 4.1 - page 101
SYSTEM SPEED DIAL NUMBERS To Dial System Speed Dial numbers: On system phones, press [ Feature ] + 2-digit code On standard phones, press [ # ] + 2-digit code while receiving intercom dial tone. CODE Name/Company Telephone Number CODE Name/Company Telephone Number 20 CODE Name/Company Telephone Number 60 22 23 40 41 42 43 44 45 46 61 21 62 63 64 65 ...
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AT&T 4.1 - page 102
Specifications B Capacities System 206 Module Extension Jack ■ 4 outside lines via line jacks on ■ 2 outside lines ■ Maximum 2 devices per extension two 206 modules or one 206 and ■ 6 extensions jack, total REN on jack not to one 200 combination exceed 2.0* (System phone ■ 12 extensions via extension jacks REN: 0.0 (zero)) on two 206 modu ...
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AT&T 4.1 - page 103
Music on ■ Electrical Interfaces: one modular jack to extension port; one RCA phono jack to audio source Hold Coupler ■ 600 Ohm input on RCA jack ranging from 1mV to 4V Specifications Environmental ■ Mount on a wall at least 2 feet (0.6 meters) from the floor. Requirements ■ Locate within 5 feet (1.5 meters) of the network interface jacks a ...
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AT&T 4.1 - page 104
Government U.S.: FCC Part 68 Approvals and FCC Registration Number AS5 USA-61630-KF-E Local Phone FCC Part 15 Class B REN (outside line jack): 0.9A per line jack Company Information Jack type: RJ11C Loop start lines Canada: IC CP01, Issue 7 IC registration number (Canada): 230 3756A IC CS03, Issues 6 & 7 Load Number = 7 Loop start lines Specifi ...
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AT&T 4.1 - page 105
Installation C Overview This appendix explains how to install the system. It begins with instructions for checking the system wiring in your building, then shows an illustration of the components you need to install the system, and lists general guidelines to consider before installation. Next, it provides step-by-step instructions for connecting a ...
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AT&T 4.1 - page 106
Before You Start Before installing any equipment, be sure the correct system wiring is in place. This includes wiring to connect outside lines from the local telephone company to system modules, and wiring connecting the telephones and other equipment to system modules. To have an AT&T service technician install and customize your system or cha ...
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AT&T 4.1 - page 107
Check for Inside Wiring If There Is Wiring Inside wiring (also called “building wiring”) enables you to connect phones and other equipment to the system modules. If the building is already wired, the following section tells you whether or not the wiring will work. If the building is not wired, you can have it professionally wired or wire it you ...
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AT&T 4.1 - page 108
If There Is No Wiring If there is no inside wiring, or the existing wiring is not acceptable, you may be able to install your own wiring. The type of wiring you use depends on how far the extension is from the system module(s). For extensions that are within: ■ ■ 14 feet (4.3 meters): use the telephone cords included with the system. 100 feet ( ...
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AT&T 4.1 - page 109
Two #8 wood screws—for mounting the system on a wooden surface—are included with the system. If you are mounting the system on wallboard, metal, or masonry, use the proper fasteners for the wall type and weight of the system (approximately 11 lbs. or 5 kg.). Purchase the fasteners at any hardware store. You also need a screwdriver to mount the ...
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AT&T 4.1 - page 110
- External Hotline Phone. A standard phone, rather than a system phone, should be used as an external hotline phone. Do not connect an external hotline phone to extension 10 or 16 to keep them available for power failure use. You can connect an external hotline phone to extension 15 provided Music On Hold is not activated. - Auxiliary Equipment. Th ...
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AT&T 4.1 - page 111
Combination Extensions You can connect a standard device (such as a standard phone or an answering machine) on an extension by itself, or so that it shares an extension with another piece of equipment (either another standard device or a system phone). An extension with two devices connected to it is called a combination extension. You cannot insta ...
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AT&T 4.1 - page 112
Installation Procedures Before installing the system, read the safety instructions on page C-1. To prevent damage to the system or installation location, the environmental and electrical conditions must meet the specifications in Appendix B. WARNING: There are no customer-serviceable components inside the system modules. There are hazardous voltage ...
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AT&T 4.1 - page 113
Installing a Second Module You can install either a 206 or 200 module as the second module, using the following steps. IMPORTANT: If you are adding a Release 4.1 206 module to an existing system, you must install it as the first module in order to have access to Release 4.1 system features. 1 2 3 4 Remove the plastic protector, if present, from the ...
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AT&T 4.1 - page 114
5 A) To connect the power cord: on a 2-module system, connect it to the module connector; otherwise, connect it to the 206 module. Press firmly until it clicks as it locks into place. B) To power up the system, plug the other end of the power cord into a properly grounded three-prong wall outlet not controlled by a switch. On a PARTNER system with ...
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AT&T 4.1 - page 115
Connecting Lines and Extensions Before continuing, be sure the extension wiring is complete—refer to “Check for Inside Wiring” earlier in this appendix for instructions. If the wiring is complete, follow the steps below. 555-1343 555-1344 555-1345 1 2 3 4 A ) B ) C) A ) B ) C) D) Test for dial tone at the network interface jacks (where the li ...
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AT&T 4.1 - page 116
5 A) B) C) D) Connect modular telephone cords to 206 module extension jacks, starting at the top extension jack on the first module. Route each cord through the hook on the lower front of the module. Leave at least 2 feet (0.6 meters) of slack in the cords (for future maintenance so you can easily reconnect cords after replacing system modules). Co ...
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AT&T 4.1 - page 117
Assembling System Phones All PARTNER-model phones are shipped with a stand for either desk mounting or wall mounting the phone. Desk Mounting 1 2 3 4 A) Gently place the phone upside down. B) Route the telephone cord through the hole in the top center of the stand. Insert the tabs on the narrow end of the stand into the slots on the inside bottom e ...
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AT&T 4.1 - page 118
Wall Mounting Wall mounting instructions apply only to PARTNER- model phones. To wall mount an MDC 9000 cordless phone, follow the instructions in the booklet provided with the phone. 1 2 3 4 A) Reverse the plastic hook that sits in the earpiece part of the handset cradle. B) Turn the phone upside down and remove the tray that holds the User Instru ...
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AT&T 4.1 - page 119
5 A) Remove the plastic cover from the phone. Label the button sheet to show lines and button features, then place the button sheet on the phone so the holes fit over the buttons. Carefully replace the plastic cover. B) Make sure the swivel display is set to the lowest position. Connecting and Testing Telephones 1 To connect a phone, plug the modul ...
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AT&T 4.1 - page 120
Connecting a Music On Hold Device Only steps for connection to the 206 module are provided here. Refer to “Music/Tones On Hold (#602)” in Chapter 5 and the device’s instructions for additional information on installing and using it. A Music On Hold device cannot share an extension with a phone. NOTE: If you use equipment that rebroadcasts mus ...
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AT&T 4.1 - page 121
Replacing System Modules 1 A) To power down the system, unplug the power cord. On a PARTNER system with an on/off switch, move the switch to the “off” position (“O”). B) If you have a 1-module system, simply replace the module. Go to Step 4B. If you have a 2-module system, remove the screws from the module connector. Pull the module connect ...
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AT&T 4.1 - page 122
5 A) B) 6 A) B) Remove the first line cord of the old module and connect it to the first line jack on the new module. Repeat for the other lines and extensions, one at a time. (We suggest the “one-at-a-time” approach because it’s too easy to lose track of the cords if you unplug several at once.) Old Module New Module Connect the power cord t ...
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AT&T 4.1 - page 123
Maintenance, Repair, and Ordering Information D Maintenance Your system is designed to provide trouble-free performance without any special maintenance procedures. To prevent accidental damage: ■ ■ Keep the system modules in an area free of dust, smoke, and moisture, and do not block the air vents by placing objects on top of the system modules ...
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AT&T 4.1 - page 124
In Warranty Repairs If you purchased or leased your system directly from AT&T, AT&T will repair it free of charge during the one-year warranty period. Simply call the hotline and ask for service. Business-Day service is standard during the warranty period for both the 206 modules and system phones. Business-Day service is performed during n ...
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AT&T 4.1 - page 125
If you purchased your system directly from AT&T, AT&T will perform warranty repair in accordance with the terms and conditions of the specific type of AT&T maintenance coverage you selected. A written explanation of AT&T’s types of maintenance coverage may be obtained from AT&T by calling 1 800 247-7000 (in the continental U.S ...
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AT&T 4.1 - page 126
Product Ordering Information Ordering additional telephones and modules, accessories, and replacement parts for your system is convenient. Table D-1 (on the next page) shows where you can buy system components in the continental United States. To take full advantage of your system, the sources shown below can also provide you with the optional equi ...
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AT&T 4.1 - page 127
To use Table D-1, first locate the item you want. A triangle ( ▲ ) indicates where you can obtain it. Table D-1. Sources of Additional Equipment and Replacement Parts (U.S.) SOURCE (U.S.) AT&T AT&T Catalog Sales Sales Office (800) 451-2100 (800) 247-7000 AT&T PhoneCenter Store * AT&T Authorized Dealer ** AT&T National Parts Sa ...
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AT&T 4.1 - page 128
FCC and IC Information E Federal Communications Commission (FCC) Interference Information This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of FCC rules. These limits are designed to provide reasonable protection against harmful interference in a commercial or residential installati ...
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AT&T 4.1 - page 129
FCC Notification and Repair Information This equipment is registered with the FCC in accordance with Part 68 of its ■ ■ ■ ■ ■ rules. In compliance with those rules, you are advised of the following: Means of Connection: Connection to the telephone network shall be through a standard network interface jack USOC RJ11C. These USOC jacks must ...
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AT&T 4.1 - page 130
Your local telephone company may make changes in its facilities, equipment, operations, or procedures that affect the proper functioning of this equipment. If they do, you will be notified in advance to give you an opportunity to maintain uninterrupted telephone service. ■ Hearing Aid Compatibility: All system phones are compatible with inductive ...
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AT&T 4.1 - page 131
L’étiquette du ministére des Communications du Canada identifie le matériel homologué. Cette étiquette certifie que le matériel est conforme à certaines normes de protection, d’exploitation et de sécurité des réseaux de télécommunications. Le Ministére n’assure toutefois pas que le matériel fonctionnera à la satisfaction de l? ...
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AT&T 4.1 - page 132
Glossary A Auto Dial button A customizable button on a PARTNER-18D or PARTNER-18 system phone that lets you dial a series of digits simply by pressing that button. An Auto Dial button can be used to store an outside phone number or an extension number so that it can be dialed with one touch. Auxiliary equipment Telecommunications devices (other tha ...
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AT&T 4.1 - page 133
M Music On Hold device Equipment that lets you play recorded music to callers who are placed on hold. A Music On Hold device connects to extension jack 15 on the 206 system module using a Music On Hold coupler. N Network interface jack A jack, generally located in your equipment room, that provides access to an outside line coming into your buildin ...
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AT&T 4.1 - page 134
Index A Abbreviated Ringing (#305), 5-2 Accessories, 1-4, D-4, D-5 Alerts (see Extra alerts) Amplified handset, 1-4, D-5 Answering a call, 5-3 Answering machines, 1-3, 4-2 - 4-4 Assembling system phones, C-13 Auto Dial buttons, 1-3, 3-3, 5-4 Auto Dial numbers storing at a user’s phone, 5-4 storing from extension 10, 5-5 using, 5-5 Automatic Exten ...
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AT&T 4.1 - page 135
G Group Paging, 5-16 - 5-17 H Hands-Free Answer on Intercom (HFAI), 3-6 Handset specialty 1-4, D-5 using, 3-6 volume controls, 3-3 Hardware, 1-2 - 1-4 Headsets, 1-4, 3-11 Helpline (see Hotline) HFAI (see Hands-Free Answer on Intercom) Hold button, 3-2, 5-18 Hold Disconnect Time (#203), 5-19, 6-7 Holding a call, 5-18, 6-7 Hotline, Inside front cover ...
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AT&T 4.1 - page 136
P Paging group, 5-16 - 5-17 Loudspeaker, 1-4 PARTNER-model phones (see System phones) Parts list, C-4 Pause, special function in phone number, 5-36 Picking up a held call, 5-18 Placing a call, 5-23 - 5-24 Power cord, D-5 Power failure, 6-1, C-5 Power indicators, 1-2, 6-2 Prefix, Outgoing Call (#402), 5-29 Privacy, 3-2, 5-32 Privacy Automatic Extens ...
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AT&T 4.1 - page 137
System phones assembling, C-13 buttons, 1-3, 3-2 - 3-3 connecting, C-15 connecting to standard devices, C-7 definition, iii, 1-3 dial tones, 3-5 indicators, 3-2 lights, 3-4 microphone, 3-3, 3-6 ordering, D-5 overview, 1-3 ringing patterns, 3-5 speaker, 3-6 specifications, B-1 testing, C-15 using, 3-1 wall mounting, C-14 System Reset (#728), 5-38 Sy ...
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AT&T 4.1 - page 138
CHANGING FACTORY SETTINGS AT EXTENSION 10: 1. PRESS [ Feature ] [ 0 ] [ 0 ]. 2. PRESS left [ Intercom ] twice. 3. Follow the boxed instructions below for the option (or options) you want to change. Repeat boxed instructions to correct a mistake. 4. PRESS [ Feature ] [ 0 ] [ 0 ] again when you are done. OPTIONS THAT AFFECT ALL EXTENSIONS SYSTEM DATE ...
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AT&T 4.1 - page 139
SYSTEM SPEED DIAL NUMBERS (p. 5-39) AT EXTENSION 10: TO STORE TO REMOVE PRESS [ Feature ] [ 0 ] [ 0 ] PRESS [ Feature ] followed by a 2-digit code (20-79) DIAL the telephone number up to 20 digits including special functions (see box below) (To store another number, repeat last two steps) PRESS [ Feature ] [ 0 ] [ 0 ] when you are done PRESS [ Feat ...
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AT&T 4.1 - page 140
AT&T 518-455-118 Comcode 107542110 Issue 1, October 1995 Graphics © AT&T 1988 ...
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