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Sony PEG-TJ37 - page 1
© 2004 Sony C orporation A-BTH-100- 11 (1) Personal Entertain ment Organizer PEG-TJ3 7 PEG-TJ2 7 Trouble- shooting Q&A Sony P ersonal Enter tainment Organizer P EG-TJ37/TJ27 US A-BTH-100- 11 (1) Troubleshootin g • My CLIÉ handheld doe s not work prope rly • Error messages • I cannot enter tex t properly • I forgot my password • HotS ...
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2 Sony P ersonal Enter tainment Organizer P EG-TJ37/TJ27 US A-BTH-100- 11 (1) If you e ncounter problem s . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Rest arti ng your CLIÉ hand held (soft re set) If you r CLIÉ hand held do es not tur n on or re spond ev en after t he batt ery is char ged, perfo rmi ...
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3 Sony P ersonal Enter tainment Organizer P EG-TJ37/TJ27 US A-BTH-100- 11 (1) T roubles hooti ng Making ba ckups of data and applications on your CLIÉ handheld Son y reco mmend s that you make a b ack up of your data in case o f une xpecte d problems. Backing up you r data wi ll ensur e that i t can be r estored ag ain on yo ur CLIÉ hand held, ev ...
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4 Sony P e rsonal Enter tainment Organizer PEG-TJ37/TJ27 US A-BTH-100- 11 (1) Table of Contents Symptoms Page My CLIÉ ha ndheld does not work properly I cannot turn on my CLIÉ hand held Page 10 The screen is n ot disp layed even thoug h the P OWER LED is on Page 10 My CLIÉ han dheld does not respon d Page 11 My CLIÉ handheld keeps turnin g itse ...
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5 Sony P e rsonal Enter tainment Organizer PEG-TJ37/TJ27 US A-BTH-100- 11 (1) Symptoms Page My CLIÉ handheld does not activate the right feature when I tap a bu tton or sc reen ico n Page 17 I cannot display t he menu when I tap (Menu) Page 17 I fo rgot my pa ssword I forgot my pass word and my CLIÉ handh eld is l ocked Page 18 I forgot my pass w ...
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6 Sony P e rsonal Enter tainment Organizer PEG-TJ37/TJ27 US A-BTH-100- 11 (1) Tabl e of Co ntent s (Con tinued ) Symptoms Page I cannot make a ba ckup I cannot mak e a backup o f some data on my comput er with the HotSync ® operation Page 28 I cannot connect to the Internet (for PEG-TJ37 only) I cannot conn ect to the Internet via a wireless L AN ...
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7 Sony P e rsonal Enter tainment Organizer PEG-TJ37/TJ27 US A-BTH-100- 11 (1) Symptoms Page Prod uct Upd ate probl ems A message “N o new pr oduct updat es found” ap pears. Page 36 I cannot register items to the HotS ync ® Manager . Page 36 Product update starts au tomatically. Page 36 It takes a long time to download items. Page 37 HotSync ® ...
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8 Sony P e rsonal Enter tainment Organizer PEG-TJ37/TJ27 US A-BTH-100- 11 (1) Tabl e of Co ntent s (Con tinued ) Symptoms Page Sound onl y comes fro m one side of the headphones / earphones Page 40 The names of aud io files on the “Memo ry Stick” media are not displayed when I start Ae roPlaye r for CLIE Page 40 MP3 files cannot b e read or pla ...
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9 Sony P e rsonal Enter tainment Organizer PEG-TJ37/TJ27 US A-BTH-100- 11 (1) Symptoms Page How to op erate basic applicat ions (PIM) My CLIÉ han dheld does n ot displa y the correct date when I tap [Today] on the Go To Date screen of Date Book Page 46 I cannot find the data I created when I want to open it in an application Page 46 I cannot chan ...
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10 Sony P e rsonal Enter tainment Organizer PEG-TJ37/TJ27 US A-BTH-100- 11 (1) Troubleshooti ng . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . My CLIÉ h andheld d oes not wor k proper ly B Is the POWER /HOLD swit ch of your C LIÉ hand held in HOLD mode? Your CLIÉ handhel d does not work when the PO WE ...
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11 Sony P e rsonal Enter tainment Organizer PEG-TJ37/TJ27 US A-BTH-100- 11 (1) T r oubleshooting B Perfor m a soft rese t by pressi ng the RESET b utton at t he back of you r CLIÉ handheld. b For details, re fer to “Basic opera tions of your CLIÉ ™ handhel d: Res tar ting y our CLIÉ ™ hand held” in the suppli ed “Read Th is First (Oper ...
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12 Sony P e rsonal Enter tainment Organizer PEG-TJ37/TJ27 US A-BTH-100- 11 (1) B Did you se t [After a pres et delay] fr om [Aut o Lock Handhel d:] in the Securit y screen? If you set [ After a pres et delay] from [Auto Lock Handhel d:], your CLIÉ handheld may t urn off af ter a sho rter period ev en if you set the auto matic power-off time. b For ...
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13 Sony P e rsonal Enter tainment Organizer PEG-TJ37/TJ27 US A-BTH-100- 11 (1) T r oubleshooting B If you en counter applicati on pr oblems a fter a res et (suc h as mi ss-operati ons, an unusual d isplay, or freezin g during a s oft reset), perform the soft re set again. If you still cannot solv e the problem, try a hard reset. b For details, re f ...
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14 Sony P e rsonal Enter tainment Organizer PEG-TJ37/TJ27 US A-BTH-100- 11 (1) B If there is insufficien t memory space in you r CLIÉ handh eld or “Memory Stick” media, some ap plications may not w ork properly, and if you still use your CLIÉ ha ndheld even after t he warning mes sage appears, you may not be able to start or delete applicatio ...
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15 Sony P e rsonal Enter tainment Organizer PEG-TJ37/TJ27 US A-BTH-100- 11 (1) T r oubleshooting B If you set th e IR port to s earch automa tically for the target IR devices on your computer, follow the procedure below to reset the IR port setting. 1 Click [Start], select [Setting s] (except for Windows XP), and click [Cont rol Panel]. 2 Double-cl ...
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16 Sony P e rsonal Enter tainment Organizer PEG-TJ37/TJ27 US A-BTH-100- 11 (1) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . I cannot enter text properly B To have your CLIÉ handheld recognize handwritten characters en tered with the stylus , you m ust use Graff iti ® 2 . b For det ails, refer to “E ...
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17 Sony P e rsonal Enter tainment Organizer PEG-TJ37/TJ27 US A-BTH-100- 11 (1) T r oubleshooting B Decuma Input , Gra ffiti ® , and G raf fiti ® 2 are different input systems, and Decuma Input does not r ecognize the strok es of either Graffi ti ® , or Graffiti ® 2 . B The digitizer is not correctly calibrated. Select [Digitizer] in the Prefere ...
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18 Sony P e rsonal Enter tainment Organizer PEG-TJ37/TJ27 US A-BTH-100- 11 (1) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . I forgot my passwor d B You must perform a hard reset on your CLIÉ h andheld. I f you pe rform a hard reset, your CLIÉ handheld will be restored to the defau lt settings and dat ...
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19 Sony P e rsonal Enter tainment Organizer PEG-TJ37/TJ27 US A-BTH-100- 11 (1) T r oubleshooting B Is your CLIÉ h andheld prop erly connected with the p lug adapter and the USB cable? B Is there sufficient mem ory space in your CLIÉ handheld? Delete any unnecessary data/file s and then perform th e HotSync ® opera tion again. B Are you usin g th ...
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20 Sony P e rsonal Enter tainment Organizer PEG-TJ37/TJ27 US A-BTH-100- 11 (1) B Is the USB port active? Check wheth er the USB port works n ormally by connecting an other USB device, such as a USB m ouse. B If you use an extended terminal device for laptop computers, such as a port replicator , you may not be ab le to use the po rt replicator or t ...
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21 Sony P e rsonal Enter tainment Organizer PEG-TJ37/TJ27 US A-BTH-100- 11 (1) T r oubleshooting B You may not be able to stop th e HotSync ® op eration by tapping [Cancel] for over ten seconds after you start the USB HotSync ® op eration. Try again after a while. B If you di sconnect your CLIÉ handheld and comput er durin g the HotSy nc ® oper ...
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22 Sony P e rsonal Enter tainment Organizer PEG-TJ37/TJ27 US A-BTH-100- 11 (1) B Is third party backu p or synch ronizatio n software install ed on your computer or C LIÉ handh eld? In such a case, y ou may not s ynchronize some app lications using Palm ™ Desktop for CLIÉ . B Is there sufficient mem ory space in your CLIÉ handheld? Delete unne ...
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23 Sony P e rsonal Enter tainment Organizer PEG-TJ37/TJ27 US A-BTH-100- 11 (1) T r oubleshooting B Is Pal m ™ Desktop for CLIÉ properly inst alled on yo ur comput er? The hardware or the software of yo ur computer may not be compati ble with Palm ™ Desktop fo r CLIÉ . Unin stall Palm ™ Desktop for CLI É and rei nst all it . B Reinstall Pal ...
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24 Sony P e rsonal Enter tainment Organizer PEG-TJ37/TJ27 US A-BTH-100- 11 (1) You cannot perform the HotSync ® operation before you install Palm ™ Desktop for CLIÉ on your computer If yo u pe rform the HotS ync ® operation before you instal l the CLIÉ ha ndheld drivers on your c omputer, other drivers may be i nstalled on your com puter and ...
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25 Sony P e rsonal Enter tainment Organizer PEG-TJ37/TJ27 US A-BTH-100- 11 (1) T r oubleshooting B If a prefix is required, select [Dial prefix:] to enter the correct number in the Phone Setup s creen. B When using a modem o ther than a mob ile communication ad apter, check the battery power of the mod em. Verifyi ng your comput er B Check that you ...
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26 Sony P e rsonal Enter tainment Organizer PEG-TJ37/TJ27 US A-BTH-100- 11 (1) B If a HotSync ® oper ation is performed o nce, your comp uter's nam e is displayed in [Primary P C Name:] in the Primary PC Se tup screen, which can be displayed by tappi ng [Primar y PC Setup...] for m [Options] in the menu of t he HotSync screen. You need to del ...
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27 Sony P e rsonal Enter tainment Organizer PEG-TJ37/TJ27 US A-BTH-100- 11 (1) T r oubleshooting B If you are using Windows Me, click ( HotSync) in the task tray (Notification area) at the bo ttom righ t of your comput er windo w and click [Local] in the Setup window. Then ensure [Serial Port] of the simulated port for IR communication is selected. ...
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28 Sony P e rsonal Enter tainment Organizer PEG-TJ37/TJ27 US A-BTH-100- 11 (1) B To receive data/files us ing the IR po rt, the free space of y our CLIÉ handheld’s memor y must be mor e than twice the size of d ata/files to be received. If there is insufficient memo ry space in your C LIÉ handheld, delete any unnecessar y data/files. B Perform ...
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29 Sony P e rsonal Enter tainment Organizer PEG-TJ37/TJ27 US A-BTH-100- 11 (1) T r oubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . I can not con nect to th e Inter net (for PEG -TJ 37 only) B Check that [Profile Name:] is correctly selected in the Wireless LAN Setup screen, w hich can be dis ...
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30 Sony P e rsonal Enter tainment Organizer PEG-TJ37/TJ27 US A-BTH-100- 11 (1) B Your CLIÉ han dheld and the wireless LAN acces s point may b e too far away. You need to be clo ser to the wire less LAN access po int when trying to connect to it. B SSID may be set to be hi dden from the wireless LAN access p oint side. In such a case, y our CLIÉ h ...
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31 Sony P e rsonal Enter tainment Organizer PEG-TJ37/TJ27 US A-BTH-100- 11 (1) T r oubleshooting B The wireless LAN access point may be b usy. Wait for a short period of tim e and then try again. B Turn off the wireless LAN access point o nce and turn it on, and then try connecting to the wireless LAN access point again. B You may be using you r CL ...
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32 Sony P e rsonal Enter tainment Organizer PEG-TJ37/TJ27 US A-BTH-100- 11 (1) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . The co ntents of websit es canno t be disp laye d (NetF ront v3 .1 for C LIE) (for PEG -TJ 37 only) B Star t NetFront v3.1 for CLIE and tap (Menu). Tap [NetFron t Settings] from [ ...
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33 Sony P e rsonal Enter tainment Organizer PEG-TJ37/TJ27 US A-BTH-100- 11 (1) T r oubleshooting B Check that you entered the correct URL. Make sure you correctly differentiate “-” (hyp hen) from “_ ” (underscore), an d “0” (zero) fr om “O” (the letter). B To enter “˜” (tilde) in the URL: • Select [~] from [ V Assistant] in t ...
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34 Sony P e rsonal Enter tainment Organizer PEG-TJ37/TJ27 US A-BTH-100- 11 (1) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . I cannot use e-ma il (CLIE Ma il) I cannot send or r eceive e-mail messages B Check the e-mail addres s. B Check the mail server setti ngs in CLIE Mail , Verify that us er name, p ...
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35 Sony P e rsonal Enter tainment Organizer PEG-TJ37/TJ27 US A-BTH-100- 11 (1) T r oubleshooting B If both Microsoft ® Outlook Express and Mi cro sof t ® Outlook are installed on your com puter and you cannot s ynchronize the data bet ween Outlook Expre ss and CLIE Mail , then reset MAPI of your computer by following the step s below. 1 Click [St ...
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36 Sony P e rsonal Enter tainment Organizer PEG-TJ37/TJ27 US A-BTH-100- 11 (1) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Proble ms with the CLIE Upda te Wizard Installation proble ms B Perfor m a HotSync ® operation after registering a module to the HotSync ® Manager on t he CLIE Update Wizard win ...
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37 Sony P e rsonal Enter tainment Organizer PEG-TJ37/TJ27 US A-BTH-100- 11 (1) T r oubleshooting B It may take mo re time than indicated on the Upda te Manager window due to the network conditions. Try again later or change the setting s of your current Internet Serv ice Provider, or ch ange to a diff erent Internet Service Provid er to improve th ...
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38 Sony P e rsonal Enter tainment Organizer PEG-TJ37/TJ27 US A-BTH-100- 11 (1) Some add-on applications may need to be in stalled. b For deta ils on i nstalling app lications, refer to “ Setting u p your CL IÉ ™ hand held: Installing the supp lied app lication s on you r CLIÉ™ handheld ” in the “Read Thi s First (Operating In structions ...
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39 Sony P e rsonal Enter tainment Organizer PEG-TJ37/TJ27 US A-BTH-100- 11 (1) T r oubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Proble ms on ta king pic ture s B When you shoot a s ubject such as a lig ht or a candle flame, a vertical band may appear. This is called “smear” and is not ...
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40 Sony P e rsonal Enter tainment Organizer PEG-TJ37/TJ27 US A-BTH-100- 11 (1) B Select [Background playback] in the S ettings screen, which can be displayed by selectin g [Settings…] from [Optio ns] in the menu of AeroP layer for CLI E . B You cannot p lay music whil e any of th e following ap plications are running: •C L I E C a m e r a • C ...
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41 Sony P e rsonal Enter tainment Organizer PEG-TJ37/TJ27 US A-BTH-100- 11 (1) T r oubleshooting B Check that the MP3 files are locat ed in [PALM/Programs/MSAUDIO] directory on the “Memory Stick” media. To play the MP3 files located in othe r directories, select [File] in the Setting s screen, whi ch can be displayed by selecting [Settin gs…] ...
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42 Sony P e rsonal Enter tainment Organizer PEG-TJ37/TJ27 US A-BTH-100- 11 (1) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . I cannot use “ Memory Stick” media B Remove the “Memory Stick ” media and tr y inserting it again. B If the termi nal part of the “Memory Stick” medi a is dirty , your ...
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43 Sony P e rsonal Enter tainment Organizer PEG-TJ37/TJ27 US A-BTH-100- 11 (1) T r oubleshooting B Is the free space o f your CLIÉ handheld’s memory sufficient? To start an application on “Memory Stick” media from the CLIE Lau ncher, the free space of yo ur CLIÉ hand held’s memory mus t be at least equal to th e size of the application. I ...
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44 Sony P e rsonal Enter tainment Organizer PEG-TJ37/TJ27 US A-BTH-100- 11 (1) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . I cannot tran sfer da ta B Convert the format of the image fil es by us ing Image Converte r and transfer image files from your computer to your C LIÉ handheld via a “Memory St ...
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Sony PEG-TJ37 - page 45
45 Sony P e rsonal Enter tainment Organizer PEG-TJ37/TJ27 US A-BTH-100- 11 (1) T r oubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Problems with the CLIE Launche r B When the Palm OS ® Stand ard scree n is di splayed, select [ Go To CLIE Launcher View] from [Options]. b For details, refer t ...
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Sony PEG-TJ37 - page 46
46 Sony P e rsonal Enter tainment Organizer PEG-TJ37/TJ27 US A-BTH-100- 11 (1) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . How to ope rat e basic a pplic atio ns (PIM ) B The date setting on your CLIÉ handheld is not correct. Check the settings (time, time zone, daylight saving ti me) from the Prefer ...
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Sony PEG-TJ37 - page 47
47 Sony P e rsonal Enter tainment Organizer PEG-TJ37/TJ27 US A-BTH-100- 11 (1) T r oubleshooting B In the week view, y ou cannot select ov erlapping events that have the same start time. If you have two or more events with the same star t time, view overlapping events in the day view. B The vCard data c reated with Address Book on you r CLIÉ h and ...
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Sony PEG-TJ37 - page 48
48 Sony P e rsonal Enter tainment Organizer PEG-TJ37/TJ27 US A-BTH-100- 11 (1) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Problems with the Mobile Manager (for PEG-TJ37 only, for supp orted areas only) Installation proble ms B You must perform a HotSync ® op eration after regist ering a profile o r ...
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49 Sony P e rsonal Enter tainment Organizer PEG-TJ37/TJ27 US A-BTH-100- 11 (1) T r oubleshooting Network Co nnection proble ms B Check to see i f the ph one number, user name, and password o r SSID and WEP key for the access po int are ente red correctly for the activated connection prof ile. B Check to see if the settings are correctly entered o n ...
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50 Sony P e rsonal Enter tainment Organizer PEG-TJ37/TJ27 US A-BTH-100- 11 (1) Custo mer Supp ort and C ustomer Regist ratio n Customer S upport and C ustomer Registration ■ For customer support information Double -clic k (CLIÉ In fo) o n the Wi ndows des ktop, and sele ct [CL IÉ ™ Handhe ld Supp ort]. ■ For online customer registration (fo ...
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Sony PEG-TJ37 - page 51
Sony P ersonal Enter tainment Organizer (U S) A-BTH-100- 11 (1) For the la test informa tion on supp ort, CLIÉ p roducts and accessori es, check our offi cial Sony CLIÉ websi te For customers in the U.S.A. a nd Canada http : //www. sony.com/ cli e/ For customers in Australia, H ong Kong, Malaysia, Mexico , New Zeal and, Sin gapore, Taiwan, Thaila ...
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