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Toyota 2011 - page 1
If you r name or addr ess ha s chan ged or you purch ase d your Scion as a use d vehi cle, pleas e comp let e and mai l the att ach ed car d, eve n if your war rant y cove rag e has exp ire d. Thi s will enabl e Scio n to cont act you wit h impo rtan t prod uct or safet y upd ates conce rni ng you r vehi cle. If the card is no longe r atta che d, p ...
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Toyota 2011 - page 2
W elc ome to Scion. Y ou’ve joined a select gr oup of car buyer s: people who want a v ehicle that sets them apart fr om the cr owd. W e created the c ar, but you made it your own — r eflecting your lif e and your own sense of styl e. Of course, quality and r eliability ar e just as important as a stylish ride. Aft er all, if the ride doesn’t ...
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Toyota 2011 - page 3
WARRANTY INF ORMA TION Intr oduction The Immobilizer Key 4 T ransportation As sistanc e 6 If Y ou Need As sistanc e 7 W arranty Coverages at a Glanc e 9 Y our W arranties in Detail General W arranty Pr ovisions 10 New V ehicle Limited W arranty 12 F ederal Emission Contr ol Warranty 16 California Emis sion Control W arranty 22 Tir e Limited W arran ...
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Toyota 2011 - page 4
MAINTENANCE INFORMA TION Intr oduction The Importance of Schedul ed Maintenance 31 Keep Y our Ride Running 32 Maintenance & Scion W arranty Cov erage 33 Maintenance Log Using the Maintenance Log Charts 34 Complimentary Maintenanc e Services 35 Maintenance Log 36 Explanation of Maintenance It ems 52 V ehicle Identification 56 T ABLE OF CONTENTS ...
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Toyota 2011 - page 5
THE NEW W ORLD OF ANTI-THEFT T ECHNOLOGY This Scion vehicl e may be equipped with an electr onic “immobilizer” anti-theft system. When the k ey is inserted into the ignition swit ch it transmits an el ectr onic code to an immobilizer computer . The engine will only s tart if the code in the k ey matches the code in the immobilizer . If the code ...
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Toyota 2011 - page 6
REPLACING THE KEY Upon pur chase, each vehicl e should have two master k eys, one valet k ey and an aluminum tag with a k ey-code imprinted on it. T o generat e a fully functional r eplacement k ey (one that will both open the doors and st art the engine), one of the master k eys is requir ed. T o make a k ey that will open the door for r etrieval ...
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Toyota 2011 - page 7
I f for some r eason your ride doesn’t go, and your Scion must be k ept overnight f or warranty-cover ed r epairs, you ar e eligible f or transportation as sistance fr om Scion. The T ransportation As sistanc e Policy applies if your car mus t be kept overnight f or any of the following r easons: > The warranty r epairs take mor e than one day ...
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Toyota 2011 - page 8
B oth Scion and your deal ership want to mak e your Scion ownership e xperience easy and convenient. If y ou have a pr oblem or conc ern — either during or after the warranty period — pl ease tak e the foll owing steps to ensur e a quick r esponse: Step 1 T alk to a deal ership manager, such as the service manager or cust omer r elations manage ...
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Toyota 2011 - page 9
California r esidents: Scion offers you assis tance thr ough an arbitration pr ogram call ed the California Dispute Settlement Pr ogram (CDSP). A br ochur e about the pr ogram is f ound in your gl ove bo x. F or additional information, c all Scion Customer Experience at (866) 70-SCION, or (866) 707-2466. Y ou may also c ontact the CDSP dir ectly at ...
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Toyota 2011 - page 10
WARRANTY CO VERAGES A T A GLANCE WARRANTY 9 ...
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Toyota 2011 - page 11
Who Is the W arrantor Scion is the warrantor f or these limited warranties. Scion is a mar que of T oyota Motor Sal es, U.S.A., Inc., 19001 South W estern Avenue, T orrance, California 90509-2991, a California c orporation. Which V ehicles Ar e Cover ed These warranties appl y to all 2011 model year xB vehicl es regist er ed and normally oper ated ...
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Toyota 2011 - page 12
Limitations The performanc e of neces sary r epairs and adjustments is the e xclusive r emedy under these warranties or any implied warranties. Scion does not authorize any person to cr eate for it any other obligation or liability in connection with this vehicl e. Any implied warranty of mer chantability or fitness for a particular purpose is limi ...
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Toyota 2011 - page 13
WHAT IS CO VER ED AND HOW L ONG Basic W arranty This warranty co vers r epairs and adjustments needed to c orr ect defects in materials or workmanship of any part supplied by Scion, subject to the ex ceptions indicated under “What Is Not Cover ed” on pages 13-14. Cover age is for 36 months or 36,000 miles, whiche ver occur s first, with the ex ...
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Toyota 2011 - page 14
Restraint Sys tems W arranty This warranty co vers r epairs needed to corr ect defects in materials or workmanship of any seatbelt or air bag system supplied by Scion, subject t o the ex ceptions indicated under “What Is Not Cover ed” on pages 13-14. Cover age is for 60 months or 60,000 miles, whiche ver occur s first. F or vehicles sold and r ...
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Toyota 2011 - page 15
Maintenance Expense Normal maintenance servic es such as: > Engine tune-ups > Replacement of fluids and filter s > Lubrication > Cleaning and polishing > Replacement of spark plugs and fuses > Replacement of worn wiper blades, brak e pads/linings and clutch linings V ehicles With Alter ed Odometer F ailure of a vehicl e on which t ...
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Toyota 2011 - page 16
DISPUTE R ESOLUTION If a dispute arises r egarding your warranty co verage, pl ease follow the steps described under “If Y ou Need Assis tance” on pages 7-8. Pl ease note that you must use the Disput e Settlement Pr ogram (or, in California, the CDSP) befor e seeking remedies thr ough a court action pursuant t o the Magnuson-Moss W arranty Act. ...
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Toyota 2011 - page 17
WHAT IS CO VER ED AND HOW L ONG Emission Def ect W arranty Scion warrants that your v ehicle: > W as designed, built and equipped to conf orm at the time of sale with applicabl e federal emissions standar ds. > Is fr ee fr om defects in mat erials and workmanship that may cause the vehicl e to f ail to meet these standar ds. F ederal regulati ...
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Toyota 2011 - page 18
WHAT IS NOT CO VER ED These warranty obligations do not apply t o failur es or noncompliance caused by: > The use of r eplacement parts not certified in ac cor dance with aftermark et parts certific ation r egulations. > The use of r eplacement parts not equival ent in quality or design to original equipment parts. Pr ovisions under the “Wh ...
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Toyota 2011 - page 19
Exhaust Gas Recir culation (EGR) System > EGR gas temperatur e sensor > EGR val ve > Associat ed parts Ignition System > Distributor and int ernal parts > Ignition coil and ignitor > Ignition wir es > Spark plugs* Positive Cr ankcase V entilation (PCV) System > Oil filler c ap > PCV val ve or orifice Other Parts Used in A ...
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Toyota 2011 - page 20
REPLACEMENT PARTS T o ensur e optimum performance and maintain the quality built into y our vehicl e’ s emission c ontr ol systems, Scion r ecommends the use of Scion Authorized Parts when servicing or r epairing the systems. W arranty cover age is not dependent upon the use of any particular brand of r eplacement parts, and you may elect to use ...
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Toyota 2011 - page 21
IF YOU HAVE QUES TIONS If you have ques tions or concerns about your vehicl e’ s federal emission warranty co verage, pl ease follow the steps described under “If Y ou Need Assis tance” on pages 7-8. In the c ase of the Emission P erformanc e W arranty, you may also r equest information fr om or r eport complaints to: U.S. Envir onmental Pr o ...
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Toyota 2011 - page 22
DEAL ER CERTIFIC ATE W e (the dealership) want you t o know that at the time your new Scion vehicl e is being deliver ed: 1) On the basis of written notification furnished by Scion, we have knowledge that the v ehicle is cov er ed by an EP A Certificate of Conformity . 2) W e have visually inspected those emission c ontr ol devices or portions ther ...
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Toyota 2011 - page 23
Y OUR WARRANTY RIGHTS AND OBLIGATIONS The California Air Resour ces Boar d (CARB) and Scion ar e pleased to explain the emis sion control sys tem warranty f or your 2011 vehicl e. In California, new mot or vehicl es must be designed, built and equipped to meet the stat e’ s stringent anti-smog standar ds. CARB r egulations r equir e that Scion mu ...
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Toyota 2011 - page 24
OWNER’ S WARRANTY R ESPONSIBILITIES Y ou ar e responsibl e for performanc e of the r equir ed maintenance indic ated in the Owner’ s Manual and this booklet. Scion r ecommends that you r etain all r eceipts c overing maintenanc e on your vehicl e, but Scion cannot deny warranty cov erage sol ely f or the lack of receipts or your f ailur e to en ...
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Toyota 2011 - page 25
PARTS LIST: LONG-TERM EMIS SION DEFECT WARR ANTY The parts listed her e are c overed f or seven y ears or 70,000 mil es fr om the vehicl e’ s in-service date, whiche ver occurs fir st. Air/F uel Metering System > Engine contr ol computer (engine contr ol module) > Thr ottle body Air Induction System > Intak e manifold and int ake air sur ...
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Toyota 2011 - page 26
REPLACEMENT PARTS T o ensur e optimum performance and maintain the quality built into y our vehicl e’ s emission c ontr ol systems, Scion r ecommends the use of Scion Authorized Parts when servicing or r epairing the systems. W arranty cover age is not dependent upon the use of any particular brand of r eplacement parts, and you may elect to use ...
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Toyota 2011 - page 27
REPAIR DELAYS If an Authorized Servicing Dealer ship is unable t o compl ete repair s on your vehicl e within 30 days, you may have the r epairs made under Scion’ s pr ovisions f or emer gency warranty r epairs. See page 30 f or details. IF YOU HAVE QUES TIONS If you have ques tions or concerns about your vehicl e’ s California emission warrant ...
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Toyota 2011 - page 28
OBTAINING WARRANTY SERVICE The tir es that come as original equipment on your vehicl e are warranted by their manuf acturer and not Scion. A separate warr anty stat ement for the tir es is in your glov e box. T o obtain servic e for a tire def ect, take the tir e to an authorized deal er of the tir e manufactur er . (Refer to y our loc al phone dir ...
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Toyota 2011 - page 29
GENERAL INF ORMATION Y ou ar e responsibl e for ensuring that your Scion is operat ed and maintained acc or ding to the instructions in the Owner’ s Manual and this booklet. Y ou should k eep detailed r ecords of vehicl e maintenance, sinc e under some cir cumstanc es they may be r equired f or warranty co verage. These r ecor ds should include d ...
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Toyota 2011 - page 30
REPLACEMENT PARTS W arranty cover age is not dependent upon the use of any particular brand of r eplacement parts. Howev er, Scion r ecommends using onl y Scion Authorized Parts when you need t o r eplace a part on your v ehicle. Lik e all Scion pr oducts, Scion Authorized Parts ar e built to the highest s tandar ds of quality, durability and perf ...
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Toyota 2011 - page 31
BY GEOGRAPHIC R EGION In the United States, U.S. T erritories and Canada T o obtain warr anty service in the United States, U.S. t erritories or Canada, tak e your vehicl e to an Authorized Servicing Dealer ship. If your vehicl e cannot be driven, cont act your near est Authorized Servicing Dealer ship for t owing assis tance. Y ou do not have to p ...
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Toyota 2011 - page 32
R egular maintenance is es sential to obtaining the highes t le vel of performanc e, safety and r eliability fr om your Scion. It can also incr ease your vehicl e’ s resal e value. The foll owing pages are designed to help you mak e sur e your vehicl e r eceives pr oper and timely maintenance. Al ong with other important inf ormation r elated to ...
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Toyota 2011 - page 33
N ow that you’ve got y our Scion on the r oad, you want to mak e sur e it keeps going. That’ s wher e scheduled maint enance c omes in. T aking your c ar in for regular servic e will help your ride run better and las t longer . It will keep your r epair bills down too. This booklet mak es it easy to keep y our Scion running smoothly . It lis ts ...
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Toyota 2011 - page 34
IMPORTANT MAINTENANCE INFORMATION It is especiall y important to r egularly r eplace the engine oil and oil filter . F ailur e to do so can cause oil gelling, which can r esult in sever e damage to your vehicl e and requir e costl y r epairs that ar e not cov er ed by the New V ehicle Limited W arranty . Maintenance Rec ords T o mak e sure your war ...
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Toyota 2011 - page 35
Mil es or Months? Scion r ecommends obtaining scheduled maint enance f or your vehicl e every 5,000 mil es or six months, whichever c omes first. F or example: > If you drive 5,000 mil es in less than six months, you should obtain maintenance at 5,000 mil es - don’t wait until six months. > If at six months you have driv en les s than 5,000 ...
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Toyota 2011 - page 36
T o help you get st arted with r egular maintenance, Scion pr ovides your v ehicle’ s 5,000 mil e and 10,000 mile f actory-rec ommended maintenance servic es on a complimentary basis. Whil e these complimentary f actory-rec ommended maintenance servic es do not have to be performed at e xactly 5,000 miles and 10,000 miles, the c omplimentary serv ...
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Toyota 2011 - page 37
5,000 miles or 6 months Check installation of driver’ s fl oor mat Inspect and adjust all fluid l evels Replace engine oil and oil filter 1 Rotate tir es Visually inspect brak e linings/drums and brak e pads/discs Additional Maintenance Items f or Special Operating Conditions 2 Driving on dirt roads or dus ty r oads: Inspect ball joints and dust ...
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Toyota 2011 - page 38
15,000 miles or 18 months Check installation of driver’ s fl oor mat Inspect and adjust all fluid l evels Replace engine oil and oil filter 1 Rotate tir es Visually inspect brak e linings/drums and brake pads/discs Inspect the foll owing: __ Ball joints and dust co vers __ Brak e lines and hoses __ Drive shaft boots __ Engine coolant 3 __ Exhaust ...
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Toyota 2011 - page 39
20,000 miles or 24 months Check installation of driver’ s fl oor mat Inspect and adjust all fluid l evels Replace engine oil and oil filter 1 Rotate tir es Visually inspect brak e linings/drums and brak e pads/discs Additional Maintenance Items f or Special Operating Conditions 2 Driving on dirt roads or dus ty r oads: Inspect ball joints and dus ...
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Toyota 2011 - page 40
30,000 miles or 36 months Check installation of driver’ s fl oor mat Inspect and adjust all fluid l evels Replace c abin air filter Replace engine air filter Replace engine oil and oil filter 1 Rotate tir es Inspect the foll owing: __ Ball joints and dust co vers __ Brak e lines and hoses __ Brak e linings/drums and brak e pads/discs 3 __ Drive s ...
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Toyota 2011 - page 41
35,000 miles or 42 months Check installation of driver’ s fl oor mat Inspect and adjust all fluid l evels Replace engine oil and oil filter 1 Rotate tir es Visually inspect brak e linings/drums and brak e pads/discs Additional Maintenance Items f or Special Operating Conditions 2 Driving on dirt roads or dus ty r oads: Inspect ball joints and dus ...
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Toyota 2011 - page 42
45,000 miles or 54 months Check installation of driver’ s fl oor mat Inspect and adjust all fluid l evels Replace engine oil and oil filter 1 Rotate tir es Visually inspect brak e linings/drums and brake pads/discs Inspect the foll owing: __ Ball joints and dust co vers __ Brak e lines and hoses __ Drive shaft boots __ Engine coolant 3 __ Exhaust ...
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Toyota 2011 - page 43
50,000 miles or 60 months Check installation of driver’ s fl oor mat Inspect and adjust all fluid l evels Replace engine oil and oil filter 1 Rotate tir es Visually inspect brak e linings/drums and brak e pads/discs Additional Maintenance Items f or Special Operating Conditions 2 Driving on dirt roads or dus ty r oads: Inspect ball joints and dus ...
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Toyota 2011 - page 44
60,000 miles or 72 months Check installation of driver’ s fl oor mat Inspect and adjust all fluid l evels Replace c abin air filter Replace engine air filter Replace engine oil and oil filter 1 Rotate tir es Inspect the foll owing: __ Ball joints and dust co vers __ Brak e lines and hoses __ Brak e linings/drums and brak e pads/discs 3 __ Drive b ...
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Toyota 2011 - page 45
65,000 miles or 78 months Check installation of driver’ s fl oor mat Inspect and adjust all fluid l evels Replace engine oil and oil filter 1 Rotate tir es Visually inspect brak e linings/drums and brak e pads/discs Additional Maintenance Items f or Special Operating Conditions 2 Driving on dirt roads or dus ty r oads: Inspect ball joints and dus ...
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Toyota 2011 - page 46
75,000 miles or 90 months Check installation of driver’ s fl oor mat Inspect and adjust all fluid l evels Replace engine oil and oil filter 1 Rotate tir es Visually inspect brak e linings/drums and brake pads/discs Inspect the foll owing: __ Ball joints and dust co vers __ Brak e lines and hoses __ Drive belts __ Drive shaft boots __ Engine coola ...
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Toyota 2011 - page 47
80,000 miles or 96 months Check installation of driver’ s fl oor mat Inspect and adjust all fluid l evels Replace engine oil and oil filter 1 Rotate tir es Visually inspect brak e linings/drums and brak e pads/discs Additional Maintenance Items f or Special Operating Conditions 2 Driving on dirt roads or dus ty r oads: Inspect ball joints and dus ...
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Toyota 2011 - page 48
90,000 miles or 108 months Check installation of driver’ s fl oor mat Inspect and adjust all fluid l evels Replace c abin air filter Replace engine air filter Replace engine oil and oil filter 1 Rotate tir es Inspect the foll owing: __ Ball joints and dust co vers __ Brak e lines and hoses __ Brak e linings/drums and brak e pads/discs 3 __ Drive ...
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Toyota 2011 - page 49
95,000 miles or 114 months Check installation of driver’ s fl oor mat Inspect and adjust all fluid l evels Replace engine oil and oil filter 1 Rotate tir es Visually inspect brak e linings/drums and brak e pads/discs Additional Maintenance Items f or Special Operating Conditions 2 Driving on dirt roads or dus ty r oads: Inspect ball joints and du ...
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Toyota 2011 - page 50
105,000 miles or 126 months Check installation of driver’ s fl oor mat Inspect and adjust all fluid l evels Replace engine oil and oil filter 1 Rotate tir es Visually inspect brak e linings/drums and brake pads/discs Inspect the foll owing: __ Ball joints and dust co vers __ Brak e lines and hoses __ Drive belts __ Drive shaft boots __ Engine coo ...
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Toyota 2011 - page 51
110,000 miles or 132 months Check installation of driver’ s fl oor mat Inspect and adjust all fluid l evels Replace engine oil and oil filter 1 Rotate tir es Visually inspect brak e linings/drums and brak e pads/discs Additional Maintenance Items f or Special Operating Conditions 2 Driving on dirt roads or dus ty r oads: Inspect ball joints and d ...
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Toyota 2011 - page 52
120,000 miles or 144 months Check installation of driver’ s fl oor mat Inspect and adjust all fluid l evels Replace c abin air filter Replace engine air filter Replace engine oil and oil filter 1 Replace spark plugs 3 Rotate tir es Inspect the foll owing: __ Ball joints and dust co vers __ Brak e lines and hoses __ Brak e linings/drums and brak e ...
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Toyota 2011 - page 53
T he foll owing descriptions are pr ovided to giv e you a better underst anding of the maintenance it ems that should be performed on y our vehicl e. The scheduled maint enance l og indicates at which mileage/time int ervals each item should be performed. Pl ease note that many maintenance it ems should be performed onl y by a qualified technician. ...
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Toyota 2011 - page 54
Drive Shaft Boots Check the drive shaft boots and clamps for cr acks, deterioration and damage. Replace any deterior ated or damaged parts and, if neces sary, r epack the gr ease. A qualified technician should perform these oper ations. Driver’ s Fl oor Mat > Only use the driv er’ s floor mat designed specificall y for the model and model ye ...
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Toyota 2011 - page 55
Engine Oil and Oil Filter Replace the oil filter and dr ain and r efill the engine oil at specified intervals. F or r ecommended oil grade and viscosity, r efer to the Owner’ s Manual. Engine V al ve Cl earanc e Inspect for t appet noise and engine vibration and adjust if nec essary . A qualified technician should perf orm this operation. Exhaust ...
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Toyota 2011 - page 56
Tir e Rotation Tir es should be r otated ac cor ding to the instructions in the Owner’ s Manual. When r otating tir es, check for damage and uneven wear . Replace if neces sary . T ransmission Fluid or Oil Inspect at specified intervals. When performing inspections, check each component f or signs of leakage. If y ou discov er any leakage, hav e ...
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Toyota 2011 - page 57
Model In-service date Selling dealer ship Key number Body styl e Mileage at deliv ery Selling dealer ship phone number V ehicle Identification Number V EHICL E IDENTIFICATION MAINTENANCE Maintenance Log 56 ...
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Toyota 2011 - page 58
SCION CUSTOMER LOYALTY WC13 TOYOTA MOTOR SALES USA INC PO BOX 2991 TORRANCE CA 90509-9809 121430_Cover.indd 2 2/5/10 11:48 PM ...
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