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Compaq 370698-002 - page 1
b Ref er en ce Guide Co mpaq Notebook Ser ie s Doc ument P art Number: 3 7 06 9 8-002 Apr il 2005 This guide explains ho w to set up, operate, maintain, and troubleshoot your notebook. It also provides information on battery pack and po wer management, external device connections, and modem and network connections. The last chapter provides additio ...
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© Copyright 2004, 2005 He wlett-Packard Dev elopment Company , L.P . Microsoft and W indows are U.S. re gistered trademarks of Microsoft Corporation. The information contained herein is su bject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompan ying such products an ...
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Refe renc e Gu id e ii i Cont ents 1 Getting Started with Your Notebook Identifying Parts of the Notebook . . . . . . . . . . . . . . . . . . 1–1 Front Panel and Right Panel Components . . . . . . . . . 1–2 Left Panel and Back Panel Components . . . . . . . . . . 1–3 Bottom Panel Components . . . . . . . . . . . . . . . . . . . . 1–4 Status ...
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iv Refe re n c e G u id e Cont ent s Using CDs or DVDs. . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–10 To Insert or Remove a CD or DVD . . . . . . . . . . . . . 2–10 To Play DVD Movies . . . . . . . . . . . . . . . . . . . . . . . 2–11 To Create or Copy CDs . . . . . . . . . . . . . . . . . . . . . . 2–12 To Write to DVD Media ( ...
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Conte nts Refe renc e Gu id e v 4 Modem and Network Connections Using the Modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–1 To Connect the Modem . . . . . . . . . . . . . . . . . . . . . . . 4–2 Special Restrictions in Certain Countries . . . . . . . . . 4–3 To Change Your Modem Settings . . . . . . . . . . . . . . . 4? ...
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vi Ref ere n c e G u id e Cont ent s Heat Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–6 Keyboard and Pointing Device Pr oblems . . . . . . . . . 6–7 Local Area Network (LAN) Problems . . . . . . . . . . . 6–8 Memory Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–9 Modem Problems . . . . . . . . . ...
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Refe renc e Gu id e 1– 1 1 Get ting Star ted with Y our Notebook Id entifying P arts of t h e Notebook Components included with the notebook may v ary by geographical region and the features you selected. The follo wing tables identify the standard external components included with most notebook models. ...
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1–2 R eference Guide Getting Started with Y our Notebook Fr on t P anel and Ri ght P anel C ompon ents 1 Main status lights (left to right): power mode , hard drive activity , and batter y 6 Notebook open/close latch 2 T ouchP ad, scroll pad, Click buttons , and an on-off button 7 CD-ROM, D VD , or other drive 3 P ower b utton: tur ns the noteboo ...
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Getting Started w ith Y our Notebook Refe renc e Gu id e 1– 3 L e f t Pa n e l a n d B a c k Pa n e l C o m p o n e n t s 1 A C adapter jack 7 RJ-11 jack: connects the modem cable 2 Universal serial bus (USB) ports 8 PC Card and CardBus slot and button (select models only; location varies b y model) 3 RJ-45 jack: connects a netw or k cable 9 IEEE ...
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1–4 R eference Guide Getting Started with Y our Notebook Bottom P ane l Compon ents Ä CAUT I ON: T o pr eve nt an unres ponsive s ys tem and the display of a war n ing messa ge, install onl y a Mini PCI de v ice authori z ed for use in you r notebook b y the gov ernmental agenc y that regulates w irele ss dev icesgin y our country . If y ou inst ...
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Getting Started w ith Y our Notebook Refe renc e Gu id e 1– 5 Status Li ghts The notebook includes a number of status lights that report po wer and battery status, dri ve activity , and ke yboard functions such as Caps Lock and Num Lock. The follo wing diagram shows the main status lights on the front of the notebook. 1 P ower mode ■ On: Notebo ...
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1–6 R eference Guide Getting Started with Y our Notebook The ke yboard status lights, located above the ke yboard, indicate the states of the ke yboard locks. 1 Caps Lock On: Caps Loc k is active . 2 Num Lock On: Num Loc k is active . (The Ke ypad Lock must also be on to use the embedded ke ypad.) 3 Ke ypad Lock On: The embedded ke ypad is active ...
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Getting Started w ith Y our Notebook Refe renc e Gu id e 1– 7 Set ting U p Y our Notebook Å W ARNI NG: T o redu ce the risk of ser ious inj ury , r ead the Sa fety & Comfo rt Gu ide . It desc ribes pr oper wor kstation s etup, po sture , and health and wo rk habits f or computer use rs, and pr ov ides important electr ical and mechani cal sa ...
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1–8 R eference Guide Getting Started with Y our Notebook Step 2 : C onnect AC P ow er Ä CAUT I ON: Use onl y the AC adapter inc l uded w ith your noteboo k (or other appro ved adapte r that meets the pow er requ irements of the notebook). Using the wr ong A C adapter could damage the notebook or ada pter , ca use data loss , and may v oid y our ...
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Getting Started w ith Y our Notebook Refe renc e Gu id e 1– 9 Step 3: Connec t a Phone Line 1. Make sure the telephone line is an analog line, sometimes called a data line. (Do not use a digital line.) 2. Connect the telephone cord (RJ-11) into a telephone jack. 3. Plug the other end of the te lephone cord into the RJ-11 modem jack on the noteboo ...
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1–10 Re ference Gui de Getting Started with Y our Notebook Step 4 : T urn On t h e Notebook Press the po wer button abov e the left side of the keyboard. The notebook boots up, and W indows starts automatically . ✎ If your notebook does not turn on when operating on battery po wer , the battery pack may be out of power . Plug in the AC adapter ...
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Getting Started w ith Y our Notebook Re ference Gui de 1–11 Step 5: Set Up Window s Y our notebook has the Microsoft W indows operating system preinstalled on its hard dri ve. The first time you turn on your notebook, the W indows Setup program runs automatically and includes opportunities to customize your setup. 1. Follo w the Setup program ins ...
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Refe renc e Gu id e 2– 1 2 B asi c O peration Opera ting Y our Notebook Y ou can start and stop your notebook by using the po wer button. Ho weve r, alternati ve methods may be required, depending on po wer considerations, types of active connections, and startup time. This chapter describes se veral of these methods. ...
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2–2 R eference Guide Basic Oper ation Default P o w er Set tings Y ou can also customize the way these power modes w ork. See the “Battery Packs and Po wer Management” chapter in this guide. P ower mode T o enter this mode Function ON —P ower status light is on. Briefly press the power but to n . P owers on the notebook. OFF —P ower statu ...
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Basic Oper ation Refe renc e Gu id e 2– 3 T o R eset t h e Notebook Occasionally , W indo ws or the notebook may stop responding and you will not be able to turn of f the notebook. If this happens, try the follo wing procedures in the order listed: ■ If possible, shut do wn Windo ws. Press ctrl+alt+del, then select Shut Do wn > Restart. -or- ...
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2–4 R eference Guide Basic Oper ation To U s e t h e To u c h Pa d The T ouchPad includes an on-of f button so you can turn of f the T ouchPad to a void moving the pointer accidentally when you are typing. The indicator light turns of f when you turn off the T ouchPad. 1 Click b uttons. The Click buttons wo r k like the left and right buttons on ...
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Basic Oper ation Refe renc e Gu id e 2– 5 T o Use the T ap to C lic k Func tion of t he To u c h P a d The T ap to Click function of your T ouchPad is enabled by default. T o disable it, follow the instructions included here: 1. Select Start > Control Panel > Printers and Other Hardw are > Mouse. The Mouse Properties dialog box opens. 2. ...
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2–6 R eference Guide Basic Oper ation T o Use the Func tion Hot K e ys The combination of the Fn key plus another k ey creates a hot ke y—a shortcut key sequence—for v arious system controls. T o use a hot ke y , press and hold Fn, press the appropriate second ke y , then release both ke ys. This hot key Does this Fn+F1 Decreases the displa y ...
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Basic Oper ation Refe renc e Gu id e 2– 7 To U s e t h e O n e - To u c h B u t t o n s Y our notebook includes 5 One-T ouch buttons that can start any application or open a document or W eb site by pressing a single ke y . Press a One-T ouch button to open the corresponding application, document, or W eb site. T o program a One-T ouch button: 1. ...
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2–8 R eference Guide Basic Oper ation T o Use the Window s and Ap plica tions K e y s The W indows k ey brings up the W indows Start menu. This is the same as selecting the Start button on the taskbar . The Applications ke y brings up the shortcut menu for the selected item. This is the same menu that appears when you right-click while pointing a ...
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Basic Oper ation Refe renc e Gu id e 2– 9 T o T ype Alterna te Grap hic s Using t he AL T GR Key Non-U.S. ke yboards have an AL T GR key to the right of the spacebar and ke ys on the keyboard that sho w International characters. These special characters appear on the lo wer-right corner of some ke ys on the keyboard. For e xample: » T o type an ...
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2–10 Re ference Gui de Basic Oper ation Using CDs or D VDs T o Insert or Remo ve a CD or DVD Ä CAUT I ON: Do not remo ve a CD or D VD while the notebook is r eading it, or the notebo ok could stop resp onding and y ou could lose data . T o av oid damage to the disk or dr iv e, be sur e to pre ss the CD or DVD f irmly onto the sp indle. ✎ The l ...
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Basic Oper ation Re ference Gui de 2–11 To P l a y DV D M o v i e s If your notebook is equipped with a D VD or other D VD-readable dri ve, it also includes D VD player software that lets you play D VD movies. » Select Start > All Programs > Multimedia > D VD Player > InterV ideo W inD VD. ✎ For best performance while playing mo vi ...
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2–12 Re ference Gui de Basic Oper ation To C r e a t e o r C o p y C D s If your notebook is equipped w ith a D VD/CDR W Combo Dri ve, it also includes CD software that lets you copy or create CDs. Follo w the instructions that are included with the software. Read and write quality may v ary by media. T o W rite to D VD Media (Sel ect Mod els O n ...
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Basic Oper ation Re ference Gui de 2–13 Securin g Y our Notebook T o Set Up P assw ord Protection T o protect your notebook from access by another user , set up the password protection as follo ws: 1. Select Start > Control Panel > User Accounts, then select your account. 2. Select Create a Passw ord, then set the password. 3. Select Start ...
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2–14 Re ference Gui de Basic Oper ation T o Attac h an O ption al Sec urit y Ca bl e Y our notebook includes a built-in connector to secure the notebook with an optional cable and a lock (not included with the notebook). 1. Wrap the cable around a secure object. 2. Insert the cable into the security cable slot on the notebook. 3. Lock it with the ...
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Basic Oper ation Re ference Gui de 2–15 T o Pr otec t Ag ainst Viruses V irus-protection softw are can help protect the integrity of your data. This is especially important if you use the W eb . Y our notebook comes equipped with Norton AntiV irus software. Because ne w viruses appear frequently , you will also want to keep the program virus def ...
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2–16 Re ference Gui de Basic Oper ation T aking Care of Y our Notebook Follo w these recommendations to maintain your notebook during e veryday use and prev ent potential physical damage or data loss. To P r o t e c t Y o u r H a r d D r i v e Hard dri ves, as well as othe r internal components, are not indestructible and can be damaged by inappr ...
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Basic Oper ation Re ference Gui de 2–17 T o Safeguard Y our Data ■ Do not use a pointing de vice or activ ate any other de vice that interrupts operation while the system is starting or stopping. ■ Back up your work re gularly . Copy f iles to diskettes, CDs, D VDs, and other media, or to network dri ves. ■ Use a virus-scanning program (suc ...
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Refe renc e Gu id e 3– 1 3 B at ter y P ac ks and P o w er Manage ment Manag ing P o w e r Con sump tion When you are running your notebook on battery po wer, you can maximize operating time without compromising performance. Y our notebook is designed to help you reduce po wer consumption and extend battery life. During idle periods, the notebook ...
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3–2 R eference Guide Battery P acks and P o we r Management Ho w the No tebo ok Manage s P o w er Automa tically Y our notebook enters Hibernation and Standby automatically , and turns of f the hard driv e and display based on values set in W indows. Ä CAUT I ON: Mak e a habit of sa ving y our wor k befor e allow ing yo ur notebook to enter S ta ...
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Battery P acks and P ow er Management Refe renc e Gu id e 3– 3 T o Chan ge Timeou t Set tin gs an d Create Pow e r S c h e m e s Y ou can adjust the length of timeouts after which your notebook automatically shuts do wn compone nts or enters a power -saving mode. Y ou can also sav e these settings as a power scheme. 1. Select Start > Control P ...
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3–4 R eference Guide Battery P acks and P o we r Management Using B a t ter y P o w er T o Ch ec k B at ter y Sta tus From the battery status light » Check the battery status light on the notebook. From the W indows taskbar The W indows taskbar can display a po wer icon that provides detailed battery status information (see W indows Help for det ...
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Battery P acks and P ow er Management Refe renc e Gu id e 3– 5 T o R es pond to a Lo w-B a t ter y W arning The notebook automatically alerts you when the battery po wer drops to a critically lo w level. The notebook f irst emits a high-pitched beep or displays a warning message. Then, if you do not restore po wer within a short time, the noteboo ...
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3–6 R eference Guide Battery P acks and P o we r Management T o Get th e Most from Y our B a t ter y P ac ks Follo w these suggestions to make your battery po wer last as long as possible: ■ Plug in the A C adapter , especially when using a CD-R OM or D VD driv e, or any external connections such as a PC Card or a modem. ■ Set the display bri ...
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Battery P acks and P ow er Management Refe renc e Gu id e 3– 7 In addition, follo w these suggesti ons to extend the life of your battery packs: ■ Do not leav e battery packs unused for long periods. If you hav e more than one, rotate them. ■ Unplug the A C adapter when the notebook is not in use. ■ If the notebook will be unused and unplug ...
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3–8 R eference Guide Battery P acks and P o we r Management Disposin g of a Used B at ter y P ack Å W ARNI NG: Ther e is a risk o f fir e and chemical bur n if a bat tery pack is handled impr operly . Do not disassemble , cr ush, or punctur e a battery pac k or shor t the contacts on a battery pack. Do n ot expose a battery pack to tem peratur e ...
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Refe renc e Gu id e 4– 1 4 Modem and N et w or k Con nectio ns Using t he Mod em Y ou can connect your modem to a telephone line and communicate throughout the world. Y ou can explore the Internet, send and recei ve e-mail messages, and use your notebook to send and recei ve faxes. Y our notebook contains se veral software programs that work with ...
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4–2 R eference Guide Modem and Network C onnections To C o n n e c t t h e M o d e m Ä CAUT I ON: Y our built -in modem may not w ork w ith multiple phone lines or a pr ivat e branch e x change (P BX). It cannot be connected to a coin-operat ed telephone and does not wor k with party lines. Some o f these connec tions may r esult in ex cess elec ...
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Modem and Network C onnections Refe renc e Gu id e 4– 3 Spec ial Restric tions in C ertain C ountries ■ Many countries impose a black out period after a modem repeatedly fails to connect to a service pro vider . The number of failed attempts and the period you must wait before trying again dif fer from country to country . Check with your telep ...
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4–4 R eference Guide Modem and Network C onnections To C h a n g e Y o u r M o d e m S e t t i n g s The modem is already set up to be compatible with telephone systems and modems in most areas. Ho weve r, in some situations, you may hav e to change modem settings to match local conditions. If you hav e questions about local requirements, contact ...
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Modem and Network C onnections Refe renc e Gu id e 4– 5 Connec tin g to a Local Area Netw or k (LAN) Y ou can connect to local area ne tworks (LANs). LANs gi ve you access to network resources, such as printers and f ile servers on your corporate network, and possibly to the Internet. T o connect to a LAN: 1. Check that the existing LAN supports ...
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4–6 R eference Guide Modem and Network C onnections Using a Wireless L AN Ad apter (Selec t Models O nly) Y our notebook model may include a wireless local area network (WLAN) adapter . A WLAN adapter enables your notebook to connect to a compatible wireless network access point or to another , compatible, wireless-enabled notebook. A WLAN adapte ...
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Modem and Network C onnections Refe renc e Gu id e 4– 7 Makin g Wireless Net w ork Connec tions (S elec t Models O nly) If your notebook includes a wireless on-of f button, you can connect by radio to an 802.11 wireless local area netw ork (WLAN) and access computers and other resources on the network. A wireless network pro vides all the functio ...
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4–8 R eference Guide Modem and Network C onnections T o T urn Wirel es s C o mm un ic a tio n O n an d O f f For instructions to enable WLAN communications, refer to the Go W ir eless booklet included with your notebook (select models only). ✎ W ireless networks and cellular modems are examples of de vices that use wireless communication. Such ...
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Modem and Network C onnections Refe renc e Gu id e 4– 9 T urning Off C ommunica tion and Endin g a Connec tion 1. Close any f iles that reside on other network notebooks. 2. T o turn off the wireless 802.11 communication without turning of f the notebook, press the wireless on-off b utton. -or- Right-click the wireless network connection icon in ...
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Refe renc e Gu id e 5– 1 5 Add- O n D e vic es Connec tin g External De vices T o Insert or Remo v e a PC Card The notebook PC Card slot supports standard T ype II and Ty p e III PC Cards (PCMCIA and CardBus). ✎ The location and number of the PC Card slots v ary by model series. Inserting a PC Card 1. Hold the PC Card label side up and its conn ...
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5–2 R eference Guide Add-On D ev ices Rem o vi n g a PC C a rd Ä CAUT I ON: Be fo re rem ovi n g a PC Ca rd, yo u mu st u se t h e Eje c t H ardwa re or Safel y Remo ve Hard war e icon in the taskbar , or shut dow n the notebook. Othe r wis e, y ou could lose data . 1. Select the Eject Hardware or Safely Remo ve Hardware icon in the taskbar , se ...
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Add-On D ev ices Refe renc e Gu id e 5– 3 To Conn ec t an Audio De vic e Y ou can plug in an external microphone, external speak ers, or headphones. CAUT I ON: The headphone and line-in jacks ar e three- terminal s tereo jac ks. The y are not com patible with tw o -terminal mono plug s. Connecting a mono plug into either of the se jacks ma y dama ...
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5–4 R eference Guide Add-On D ev ices T o Connect a T V to Y our Notebook (Selec t Mod els Only) 1. Plug a standard 4-pin S-V ideo cable to the S-V ideo out jack on your notebook (yello w connector on the back panel). Plug the other end of the cable to the S-V ideo in jack on your tele vision. ✎ Although your notebook has a 7-pin S-Video out ja ...
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Add-On D ev ices Refe renc e Gu id e 5– 5 Using Dual Dis pl ay Mode Y ou can extend your desktop by connecting an e xternal monitor to your notebook. 1. Select Start > Control Panel > Appearance and Themes > Display . 2. Select the Settings tab . 3. Select the second display , then select the option to e xtend the desktop. Y ou can set d ...
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5–6 R eference Guide Add-On D ev ices To C o n n e c t a 1 39 4 D e v i c e (Selec t Mod els Onl y) If your notebook has a 1394 port (also kno wn as FireWire), you can use it to connect de vices such as audio and video equipment, disk dri ves, printers, and other notebooks. Attach the de vice cable to the 1394 port. Windo ws automatically recogni ...
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Add-On D ev ices Refe renc e Gu id e 5– 7 Installin g Additional R AM (Mem or y) The notebook has 2 slots that hold 2 RAM modules. At least one slot contains a RAM module installed at the factory . Y ou can use both slots to expand your RAM. T o Install a RAM Expansion Modul e Use only PC2100 DDR-266-MHz or higher RAM. Y ou will need a small Phil ...
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5–8 R eference Guide Add-On D ev ices 6. Match your notebook to the follo wing illustration. Insert the RAM board into the connector at about a 30-degree angle until it is fully inserted. Then press do wn at both sides until both latches snap closed. 7. Replace the cov er . 8. Insert the battery pack. ...
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Add-On D ev ices Refe renc e Gu id e 5– 9 T o R emo ve a RAM Expansion Module Y ou may want to remov e a RAM module so you can install a larger one. Y ou will need a small Phillips scre wdriv er for these steps. Ä CAUT I ON: Y our notebook inter nal components ar e extr emely sensiti ve to stati c electri city and can be permanen tly damaged by ...
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5–10 Re ference Gui de Add-On D ev ices 5. T urn the unit bottom-side up, loosen the scre ws holding the RA M c over, t he n r e move th e cove r . 6. Match your notebook to the follo wing illustration. Release the 2 latches at the sides of the RAM board, so the free edge of the board pops up. 7. Pull the board out of the connector . 8. Replace t ...
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Add-On D ev ices Re ference Gui de 5–11 Repla c ing t h e Hard Driv e To R e p l a c e t h e H a r d D r i v e Y ou will need a small Phillips screwdri ver for this procedure. 1. Sav e your work and shut do wn the notebook. If you are not sure whether the notebook is of f or in Hibernation, briefly press the po wer button. If your work returns to ...
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5–12 Re ference Gui de Add-On D ev ices T o R ep l ace t he H ard Driv e Ho lder If you are installing a ne w hard drive that does not ha ve a holder , you can remov e the holder parts from the hard driv e you are removing. Y ou will need a small Phillips scre wdriv er for this procedure. 1. Remov e the 4 screws from the sides of the holder and d ...
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Add-On D ev ices Re ference Gui de 5–13 T o Prepar e a N e w Hard Driv e When you install a ne w hard drive, you also need to prepare it to be able to work with your notebook. If you want to restore the W indo ws software and operating system that were originally installed on your notebook, follo w the system recov ery procedures described in the ...
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Refe renc e Gu id e 6– 1 6 T roubleshooting T r ou bl eshooting Y our Notebook This chapter contains solutions to many types of problems you might hav e with your notebook. T ry the solutions one at a time, in the order in which they are presented. Here are some other sources of information for troubleshooting: ■ Use the W indows troubleshooter ...
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6–2 R eference Guide T roubleshooting Audio Problems If No Sound I s Audib le ■ If your model has a volume control, press the + (plus) b utton to increase the volume. ■ Select the speaker icon on the taskbar (if present). Clear the Mute all check box if selected . If your model has an audio mute button, press it so the indicator light goes of ...
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T roubleshooting Refe renc e Gu id e 6– 3 CD-ROM and D VD Problems If Y ou Cannot Boot from a CD or D VD ■ Make sure the CD or D VD is bootable. ■ Make sure the CD-R OM/D VD dri ve is selected as the boot de vice. See the “Basic Operation” chapter in this guide to change the boot sequence. ■ Restart the notebook by selecting Start > ...
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6–4 R eference Guide T roubleshooting If th e Notebook C annot Read a CD or D VD ■ For a single-sided CD or D VD, make sure the disc is placed in the dri ve with the label facing up. ■ Clean the disc. ■ W ait 5 to 10 seconds after closing the tray to giv e the notebook time to recognize the disc. ■ Restart the system: remov e the disc fro ...
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T roubleshooting Refe renc e Gu id e 6– 5 If an External Displ ay Does Not W or k ■ Check the connections. ■ The external monitor may not be detected. In the BIOS Setup utility , try setting V ideo Display Device to Both in the System De vices menu. ■ If you are using a TV connected to the optional S-V ideo port, you must acti vate the TV . ...
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6–6 R eference Guide T roubleshooting If Files Are Corrupted ■ Open My Computer , and the disk you want to scan. Select File > Properties. Select the Check No w box under the Error-checking section of the T ools tab . ■ Run the virus-scanning program. ■ If necessary , you can format the hard disk and reinstall the original factory softwa ...
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T roubleshooting Refe renc e Gu id e 6– 7 K e yb oard and P ointing De vice Problems ✎ Use these suggestions for built-in or e xternal devices. If th e P ointer Is Dif ficult to Control ■ Adjust the pointer controls by selecting Start > Control Panel > Printers and Other Hardw are > Mouse. ■ Ensure that your thumb or palm is not pr ...
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Compaq 370698-002 - page 72
6–8 R eference Guide T roubleshooting Local Area Net w ork (LAN) Problems If th e Built -In Net wor k Ada pter Does Not C onnec t to th e LAN ■ Check all cables and connections. T ry connecting at a dif ferent network station, if av ailable. ■ Make sure the LAN cable is Cate gory 3, 4, or 5 for 10Base-T operation, or Category 5 for 100Base-TX ...
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Compaq 370698-002 - page 73
T roubleshooting Refe renc e Gu id e 6– 9 Memory Problems If a Message R epo rts T hat Y ou Are Out of Memo r y ■ Make sure dri ve C is not running lo w on free space. ■ If you are having memory prob lems while running MS-DOS programs, select Start > Help and Support. Use the MS-DOS or Application and Software troubleshooter in W indo ws H ...
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Compaq 370698-002 - page 74
6–10 Re ference Gui de T roubleshooting Modem Problems If th e Modem Seems Slow ■ Excess static or noise on a line reduces the ov erall transmission speed of the modem connection. If necessary , contact your telephone company about f ixing this type of problem. ■ If you are dialing internationally , line noise is often a problem that is dif f ...
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Compaq 370698-002 - page 75
T roubleshooting Re ference Gui de 6–11 If th e Modem Dials In correctly ■ Check the telephone number you entered, including any digits required for outside access or long distance. ■ In Control Panel, open Phone and Modem Options. Check the dialing options—look for duplicate digits for outside access or long distance. ■ Make sure the num ...
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Compaq 370698-002 - page 76
6–12 Re ference Gui de T roubleshooting If th e Modem Dials , B ut Y ou Cannot H ear It ■ If your model has an audio mute light, make sure it is turned of f. If it is on, press the audio mute button. ■ Check the speaker v olume setting. ■ In Control Panel, open Phone and Modem Options, then select the modem and select Properties. Check the ...
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Compaq 370698-002 - page 77
T roubleshooting Re ference Gui de 6–13 If th e Modem C lic ks Repeatedly , But Does Not Connec t ■ Make sure you are using an an alog telephone line (2, 3, or 4 wires). Y ou must not use a digital line. In a hotel, ask for a data line. ■ Check all cables and connections. PC Card (P CMCIA ) Problems If th e Notebook Does Not Recognize a PC Ca ...
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Compaq 370698-002 - page 78
6–14 Re ference Gui de T roubleshooting If a PC Card Modem Is N ot W orking Disable the internal modem: 1. Open the hardware De vice Ma nager . Select Start > Control Panel > Performance and Maintenance > System. 2. Select Modem to list the current modem de vices. 3. Select the internal modem, then select the option to disable the modem. ...
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Compaq 370698-002 - page 79
T roubleshooting Re ference Gui de 6–15 If th e Notebook Stops Respondin g ■ Press ctrl+alt+del and use T ask Manager to end the application that is not responding. ■ Press the po wer button for at le ast 4 seconds to turn of f and reset the notebook. Unsav ed data will be lost. Then press the po wer button again to turn the notebook back on. ...
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Compaq 370698-002 - page 80
6–16 Re ference Gui de T roubleshooting ■ Make sure you are using only the A C adapter included with your notebook (or other approv ed adapter that meets the po wer requirements of the notebook). Do not use a 60-watt, 3.16-amp adapter . ■ Mov e the notebook away from an y nearby heat source. Unplug the A C adapter and allo w the battery pack ...
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Compaq 370698-002 - page 81
T roubleshooting Re ference Gui de 6–17 If th e Notebook Does Not En ter Standby Mode as Expected ■ If you hav e a connection to another computer , the notebook will not enter Standby if the connection is acti ve. ■ If the notebook is performing an operation, it normally waits for the operation to finish before going into Standb y . If th e N ...
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Compaq 370698-002 - page 82
6–18 Re ference Gui de T roubleshooting Serial , P arallel and U SB Problems If a Serial Mouse Does Not W ork ■ Make sure you follo wed the manufacturer’ s installation instructions completely and hav e installed the mouse properly . If not, repeat the procedure. ■ Make sure the port connection is secure. ■ Restart the notebook by selecti ...
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Compaq 370698-002 - page 83
T roubleshooting Re ference Gui de 6–19 If th e Serial or Pa rall el P ort I s Not W orking ■ Make sure the port connection is secure. ■ Check the port settings in Control Panel. Open the hardw are De vice Manager, then select Ports (COM & LPT). If th e USB P ort I s Not W orking ■ Contact the vendor of the peripheral de vice for the la ...
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Compaq 370698-002 - page 84
6–20 Re ference Gui de T roubleshooting If th e Notebook Will Not Boot from th e Disk et te Driv e ■ Make sure the diskette dri ve is selected as the boot de vice. See the “Basic Operation” chapter in this guide for directions. ■ If you are using a USB diskette dri ve, use the BIOS Setup utility to make sure Le gacy USB Support is enabled ...
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Compaq 370698-002 - page 85
T roubleshooting Re ference Gui de 6–21 Wi rele ss Pr oblem s If Y ou Hav e Probl ems with Wireless 802. 1 1 Commu nicatio n ■ Make sure the wireless indicator light is on. ■ Make sure you are using the correct SSID and channel settings. ■ Make sure you are in range of an access point (for an infrastructure connection) or other wireless not ...
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Compaq 370698-002 - page 86
6–2 2 Re ference Gui de T roubleshooting If Y ou Hav e T rouble C onnec ting to Anot her Notebook in th e Net wor k N eighborhood or My Netw ork P lace s ■ W ait a few minutes, then press F5 to refresh the list of notebooks on the network. ■ Select Start > Search > Notebooks or People to locate the notebook. If Y ou Cannot Conn ect to a ...
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Compaq 370698-002 - page 87
T roubleshooting Re ference Gui de 6–2 3 Confi guring Y our Notebook The BIOS Setup utility helps you configure your notebook operation. T o R un t he B I OS Setup Utilit y The BIOS (basic input and output system) Setup utility enables you to make changes to the notebook system conf iguration and to tailor the operation of your notebook to your i ...
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Compaq 370698-002 - page 88
6–2 4 Re ference Gui de T roubleshooting The follo wing tables describe BIOS settings for the BIOS version at publication. If your BIOS is a dif ferent version, some settings may dif fer from those shown. Main Menu Setting Description Default BIOS Re vision Shows the current BIOS ver s i o n . Detected automatically System Time Sets the time usin ...
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Compaq 370698-002 - page 89
T roubleshooting Re ference Gui de 6–2 5 System Devices Men u Setting Description Default Video Displa y De vice Sets whether the built-in displa y automatically switches to an e xter nal display , if one is detected. Au t o Exter nal P ointing De vice Disables the internal pointing de vices when an external pointing de vice is connected. Au t o ...
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Compaq 370698-002 - page 90
6–2 6 Re ference Gui de T roubleshooting Security Menu Setting Description Default User Pa s s wo r d is Shows if a user pass word is set. Clear Administrator Pa s s wo r d i s Shows if an administrator pass word is set. Clear Set User Pa s s wo r d Press enter to set, change, or clear the user pass word. The pass word can hav e no more than 8 ch ...
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Compaq 370698-002 - page 91
T roubleshooting Re ference Gui de 6–2 7 Boot Menu Setting Description Default Hard Drive +Remov able De vices CD-ROM Driv e Built-in LAN Shows the order of boot de vices. Mov e the entr ies to change the order . If the notebook has more than one de vice in a + categor y , y ou can select the one scanned. Built-in LAN provides diskless boot from ...
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Compaq 370698-002 - page 92
6–2 8 Re ference Gui de T roubleshooting Upd atin g Sof t w are an d Driv ers fr om the W eb Software and dri ver updates for your notebook are a vailable for do wnload. For more information, visit the W eb site at http://www .compaq.com/consumersupport. Using S ystem Reco v ery Features The notebook system recov ery process provides se veral opt ...
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Compaq 370698-002 - page 93
T roubleshooting Re ference Gui de 6–2 9 Safeguarding Y our Data Software or de vices added to the notebook can cause your system to become unstable. T o safeguard your documents, store personal files in the My Documents folder and periodically create a backup copy of My Documents. Setting System Restore points is also recommended. Y our notebook ...
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Compaq 370698-002 - page 94
6–30 Ref erence Gui de T roubleshooting Operatin g S ystem (OS) CD Repair T o repair the operating system without deleting your personal data, use the standard Microsoft OS CD that was shipped with the notebook. This CD contains the follo wing preinstalled operating systems: ■ Microsoft W indows XP Home or Pro (depending on configuration) ■ A ...
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Compaq 370698-002 - page 95
T roubleshooting Re ference Gui de 6–31 OS CD Reinstall If other recov ery efforts do not successfully repair the notebook, you can reinstall the operating system. Å W ARNI NG: P ersonal dat a and softwar e y ou have inst alled on the notebook w ill be lost during the O S CD re install. T o pr otect your dat a, mak e a backu p copy of M y Docume ...
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Compaq 370698-002 - page 96
6–3 2 Re ference Gui de T roubleshooting 11. Select Format the partition using the NTFS f ile system (Quick) and press enter . A caution is displayed that formatting this dri ve will delete all current files. 12. Press F to format the dri ve. The reinstallation process begins. This process takes 1 to 2 hours to complete. The notebook restarts in ...
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Compaq 370698-002 - page 97
Re ference Gui de Index–1 Ind e x 1394 port connecting 5–6 location 1–3 A AC adapter connecting 1–8 jack location 1–3 adjusting brightness 2–6 monitor resolution 5–4 volume 2–6 ALT GR key 2–9 alternate graphics (ALT GR) 2–9 antivirus software 2–15 AT commands 4–4 audio adjusting volume 2–6 device connection 5–3 jack loca ...
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Compaq 370698-002 - page 98
Index–2 R eference Guide Index blackout periods, modem 4–3 bottom panel components 1–4 brightness, adjusting 2–6 buttons Click 1–2 One-Touch 1–2 , 2–7 on-off (on TouchPad) 1–2 power 1–2 , 1–10 reset 1–4 wireless on-off 1–2 C cable lock slot 1–3 CardBus slot location 1–3 CD-ROM drive copying/creating CDs 2–12 inserting ...
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Compaq 370698-002 - page 99
Index Re ference Gui de Index–3 F Fn keys 2–6 function hot keys 2–6 H hard drive activity status light 1–5 holder replacement 5–12 location 1–2 , 1–4 locking 2–15 preparing a new drive 5–13 protecting 2–16 replacing 5–11 troubleshooting 6–5 heat precaution 6–6 troubleshooting 6–6 Hibernation mode 2–2 holder, hard drive ...
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Compaq 370698-002 - page 100
Index–4 R eference Guide Index open/close latch 1–2 Operating System CD reinstall 6–31 repair 6–30 P parallel connection, troubleshooting 6–19 parts of the notebook back panel 1–3 bottom panel 1–4 left panel 1–3 status lights 1–5 password protection 2–13 PC Cards installing 5–1 removing 5–2 slot location 1–3 troubleshootin ...
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Compaq 370698-002 - page 101
Index Re ference Gui de Index–5 security attaching a cable 2–14 locking the hard drive 2–15 locking your notebook 2–13 protecting data 2–17 setting up a password 2–13 virus-protection software 2–15 serial port (COM1) troubleshooting 6–18 setting up the notebook connect phone line 1–9 connect power 1–8 install battery pack 1–7 ...
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Compaq 370698-002 - page 102
Index–6 R eference Guide Index turning on notebook 1–10 , 2–2 wireless network connection 4–8 U updating drivers 6–28 software 6–28 USB ports location 1–3 troubleshooting 6–19 using BIOS Setup Utility 6–23 V virus-protection software 2–15 volume control 1–3 W wireless indicator light 1–2 network connection 4–7 on-off butto ...
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