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HP (Hewlett-Packard) H3Y42AARABL - page 1
1 2” (3 0cm) ...
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http://www.hp.c om/go/contactHP http://welcome.hp .com/country/us/en/wwcontact_us.html ...
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Copyright and License © Copyright 2012 Hewlett-Packard Development Company, L.P. The information contai ned herein is subject to change without notice. The only warra nties for HP products and services are set forth in the express warranty stateme nts accompanying such products and services. Nothing her ein should be construed as constituting an a ...
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HP (Hewlett-Packard) H3Y42AARABL - page 5
1 Getting information Type of informati on Where to find ● Set up your computer. Quick Setup (this Guid e) ● Use the computer. ● Connect to the Interne t. Quick Setup (this Guid e) ● Recover factory settings. Troubleshooting and Maintenance Guid e on your computer. Select the HP Support Assistant app on the Start screen, select My computer ...
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HP (Hewlett-Packard) H3Y42AARABL - page 6
Type of informati on Where to find ● Find computer warranty information. HP Worldwide Limited Warranty and Te chnical Support included with you r computer. – or – Select the HP Support Assistant app on the Start scre en, select My computer , and then select User guides . ● Get up-to-date informatio n and help from the Windo ws community. ht ...
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HP (Hewlett-Packard) H3Y42AARABL - page 7
2 Setting up your computer WARNING! To reduce the risk of electri cal shock or damage to your equipment: • Place the computer in a locat ion away from wat er, dust, moisture, an d soot. These can increase the inside tem perature, or can cause fire or electrocution. • Do not disabl e the power cord groun ding plug. T he grounding plug is an impo ...
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c. Select your country and language, if nece ssary, and click Support & Drivers . d. Select Download dr ivers and softw are (and firmware ) , type your computer model n ame and number i n the product field , and press Enter. e. If necessary, select your comp uter mod el from Product search results . f. Select your computer operating system. g. ...
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HP (Hewlett-Packard) H3Y42AARABL - page 9
3 Setting up additional features Using Beats Audio™ (select models only) Your HP TouchSmart PC fe atures audi o connect ors (headphone and Audi o Out ) that are optimized for B eats Audio™ headp hones and external audio systems (purchased separately). Sele ct HP TouchSmart PC models also includ e four Beats-optimized inte rnal speakers and a Be ...
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Using the HDMI port contro ls (select models only) The right side of you r computer may contain an HDMI port and volume contro l buttons. U nless a device is plug ged into the HDMI port, t he volume con trols have no functionality. The HDMI cont rols are only inte nded to control the settings of the device plugg ed into that port, and do not contro ...
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HP (Hewlett-Packard) H3Y42AARABL - page 11
4 Maintaining your computer Cleaning procedures Keeping your computer system free of du st, dirt, and heat will prolong its life. ● Dust, pet hair, and othe r particles can build up , creat ing a blanket effect; as a result, compo nents can overheat or, in the ca se of the keyboard and mouse, not work smoothly and effectively. ● Check your syst ...
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Cleaning the keyboar d and mouse When cleaning the keyboard ke ys, use a low setting on a battery- powered vacuum cleaner, to avoid removing key cap s and springs. 1. Vacuum between the keys of the keybo ard and along the grooves. 2. Use a clean, dry cloth and iso propyl (rubbing) alcoho l to clean buildup on the keyboard keys and along its edges. ...
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HP (Hewlett-Packard) H3Y42AARABL - page 13
5 Troubleshooting Refer to the docu mentation pr ovided by the product ma nufacturer for inform ation about peripheral-spe cific problems, such as issues w ith a monitor or a print er. The following t ables present some issues you might encount er while installing, starting up, or usi ng your computer and po ssible solutio ns. For more informati on ...
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Symptom Possible solution Computer seems to be locked up and is not resp onding. Use the Task Manager to clos e any programs not respond ing, or restar t the computer: 1. Press the Ctrl+Alt+Delete keys on the keyboard simultaneously. 2. Select Task Manager . 3. Select the program that is no t responding, and th en select End task . If closing progr ...
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Display (monitor) Symptom Possible solution Screen is blank. Press th e space bar on the ke yboard or move the mouse to make the screen display visible again. Press the Sleep button (select models only) , or Esc on the keyboard, to resu me from Sleep mode. Press the Po wer butt on to turn o n the comput er. Keyboard and mouse (general) Symptom Poss ...
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Keyboard and mouse (wireless) Symptom Possible solution Wireless keyboard or mouse does not work or is not detected. ● Ensure that you are using the wireless keyboard or wireless mo use within range of the receiver, approximately 3 meters (10 f eet) for normal use, and within 30 cm (12 inches) during initial setup or for re -synchronization. ● ...
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Speakers and sound Symptom Possible solution No sound is produced. 1. From the Start screen, type c , select Control Panel , and then select Syst em and Security . 2. Under Action Center , select Troubleshoo t common computer probl ems , and then select Troubleshoo t audio playback . If you are using built-in monitor spea kers, use the mo nitor fro ...
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HP (Hewlett-Packard) H3Y42AARABL - page 18
Symptom Possible solution I cannot connect to the Internet. 1. From the Start screen, type c , and then s elect Control Panel . 2. Under Network and Intern et , select Connect to the Internet . Verify that you are using the proper cables for your In ternet connection type. Yo ur computer might have a dial- up modem and an Etherne t network adapter ...
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Updating device driver s Complete the following pr ocedure to update a driver, or to revert to an ea rlier version of the driver if the new one does not solve your problem: 1. From the Start screen, type c and then select Control Panel . 2. Select System and Security , and then in the System area , select Device Manager . 3. Select the arrow to exp ...
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Software program and hardware driver reinstallation If any of your factory-install ed software programs or hardware drivers are damaged, you can reinstall them by using the Reco very Manager program (s elect models only). NOTE: Do not use the Recovery Mana ger progr am to re install software pr ograms that came on CDs or DVDs included in the comput ...
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6 Support information Ways to get help Easy to reach. Easy to use. Aw ard-winning HP Customer Support is our promise to help you get the most from your comput er. Whethe r with tools lo cated on yo ur computer, from information on th e web, by phone, o r through your l ocal retailer, you’ll find wh at you need . Before contacting the H P Customer ...
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Customer support for repairs If your computer need s to be repaired or to have pa rts replaced, you have tw o choices: ● You can easily repl ace many of your comput er parts that are cons idered consumer replacea ble. This is the fast est method of repair, as ma ny times we can send the part directl y to your home or busin ess in a few days. (Thi ...
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Printed in The power to ma ke a change Thank you for your purchase. HP i s dedicated to producing th e high est quality, best performing, and easiest to use computers in the world. HP also designed this product with the environmen t in mind. But to reduce its impact even further, we need your help. Let’s work together to make a change. How you ca ...
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