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AT&T 964 - page 1
P ara recibir este manual en español, por fav or llame al 1 800 222-3111. A T&T and the globe symbol are registered trademar ks of A T&T Corp. licensed to Advanced American T elephones. 1 F our-Line Inter com Speak erphone 9 64 © 2000 Adv anced American T elephones. All rights reser ved. Printed in Indonesia. 850002940 Issue 1A T&T 6/ ...
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AT&T 964 - page 2
BEFORE Y OU BEGIN ........................3 Glossar y ................................................4 Features List..........................................6 A udible Signals .....................................7 INST ALLA TION .................................8 T a ble/Desk Installation .........................8 W all Installation ........... ...
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AT&T 964 - page 3
• Check to be sure y our box contains: 1 T elephone 1 Handset 1 Handset cord 1 Mounting base 2 Seven-f oot line cords 1 Eight-inch line cord 1 P ower adapter 1 W ar ranty inser t 1 9V batter y 1 User’ s Manual • Y ou must have a modular telephone jack and an electrical outlet not controlled by a wall switc h near where you’ re installing th ...
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AT&T 964 - page 4
Y ou may , however , live in a region where f or calls within your own ar ea code, you must dial 10 digits (that is, the three-digit area code and phone number). If this applies to you, enter "000" for the Home Area Code and enter your area code as a Local Area Code. After programming, if you receive a call fr om within your area code, th ...
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AT&T 964 - page 5
Specify times to be considered Day or Night for Auto-Attendant f eatures Set length of time the phone will ring before the ans wering machine picks up the call Set maximum length of messages to be recorded T urn Audible Message Alert on or of f Choose whether messages can be heard ov er the speaker as they are recorded T urn D-T AD Intercept on (me ...
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AT&T 964 - page 6
• Two Two-Line Jacks INST ALLA TION 9 2 Connect the telephone line cords to the telephone. • Four One-Line Jacks (T o use this installation option, you’ ll need to purc hase two two-line adapters. Adapter s are available at retail stores or by calling 1 800 222–3111.) INST ALLA TION 8 Two -line Adapters Telephone Line Cords Modular Telephon ...
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AT&T 964 - page 7
INST ALLA TION 11 INST ALLA TION 10 W all Installation 1 Reverse the handset tab. Hold down the s witchhook, then pull the tab out and rotate it 180 degrees. Push the tab down into the groov es so it settles into position. 2 Install one 9V battery. • Press in on the tabs and remov e the telephone base. • Use a small Phillips head screwdriver to ...
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AT&T 964 - page 8
6 Connect the power adapter to the telephone. Use only the pow er adapter provided with this product. T o obtain a replacement, call 1 800 222–3111. Plug one end of the power adapter into the jac k labeled ADAPTER on the back of the phone. 7 Check for dial tone. Lift the handset and listen for a dial tone. If you cannot hear a dial tone, tur n to ...
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AT&T 964 - page 9
SET UP SY STEM FEA TURES 15 INST ALLA TION 14 Use the Navigation buttons to progr am or chang e the system featur es setup. • Press G to enter the Progr amming mode. The scr een displays: NOTE: If y ou do not pr ess a k ey to continue pr og ramming within 20 seconds, the system automatically e xits the Progr amming mode. • Press - or + repeated ...
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AT&T 964 - page 10
SET UP SY STEM FEA TURES 17 SET UP SY STEM FEA TURES 16 T ur n CO VM Indicator On or Off for Each Line If you subscribe to V oice Mail ser vice with your local telephone ser vice provider , turn the CO VM indicator on to have the screen displa y the appropriate line number s when there are messag es waiting. Y ou can turn the CO VM indicator on or ...
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AT&T 964 - page 11
SET UP SY STEM FEA TURES 19 SET UP SY STEM FEA TURES 18 Assign the Line Gr oup for this Phone 1 Press G . 2 Press - until the screen displays LINE GROUP , then press > . 3 Press - or + to select the desired setting. 4 Press S to store your selection. T ur n Auto-Mute On or Off Choose whether sounds at this e xtension will be heard automatically ...
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AT&T 964 - page 12
SET UP SY STEM FEA TURES 21 SET UP SY STEM FEA TURES 20 Pr ogram the Da y and Night Times for Auto-Attendant NOTE: The Auto-Attendant f eature only w orks with tw o or more 964 phones. 1 Press G . 2 Press - until the screen displays DAY/NIGHT TIME , then press > . 3 Press - or + to select DAY TIME or NIGHT TIME , then press > . 4 Press - or + ...
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AT&T 964 - page 13
SET UP SY STEM FEA TURES 23 Set Auto-Attendant Pickup Dela y 1 Press G at the Auto-Attendant phone. 2 Press - until the screen displays AUTO ATT PICKUP , then press > . 3 Press - or + to select the desired number of seconds (from 6 to 30). NOTE: Six seconds equals about one ring, tw elve seconds is about tw o rings, and so on. 4 Press S to store ...
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AT&T 964 - page 14
SET UP SY STEM FEA TURES 24 TELEPHONE OPERA TION 25 Activate custom-calling services Activate temporary tone dialing Activate hands-fr ee calling for speakerphone Activate hands-fr ee calling for headset Redir ect an incoming call to any 964 phone Initiate a thr ee-party call Put a caller on hold Adjust volume of ringer, handset, speakerphone, and ...
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AT&T 964 - page 15
TELEPHONE OPERA TION 27 TELEPHONE OPERA TION 26 T o switch fr om speakerphone to handset, lift the handset. T o switch fr om headset to speakerphone (when handset is in the cradle), press K . T o switch fr om headset to speakerphone (when handset is off-hook), press K and replace the handset. T o switch fr om speakerphone to headset, insert the hea ...
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AT&T 964 - page 16
TELEPHONE OPERA TION 29 TELEPHONE OPERA TION 28 Ringer V olume Y ou can adjust the r inger v olume while the phone is ringing. While the line is ringing, press V olume + or V olume - to reach the desired level. This phone has four ring er volume lev els. Each time y ou adjust the r inger , you will hear a sample indicating the v olume level. Tur ni ...
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AT&T 964 - page 17
TELEPHONE OPERA TION 31 TELEPHONE OPERA TION 30 T emporar y T one Dialing If you hav e dial pulse (rotar y) ser vice, you can c hange from dial pulse to touch tone dialing during a call by pressing t . This is useful if you need to send touch tone signals f or access to telephone banking or long- distance ser vices. 1 Dial the number . 2 Press and ...
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AT&T 964 - page 18
DIRECT OR Y OPERA TION 33 TELEPHONE OPERA TION 32 Remove a dir ectory entry Scr oll thr ough dir ectory entries Edit dir ectory entries Dial a number fr om the dir ectory Enter characters of dir ectory entries Stor e a pause in a dir ectory number Stor e a tone signal in a dir ectory number Can also be used to stor e the switchhook flash needed to ...
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AT&T 964 - page 19
DIRECT OR Y OPERA TION 35 DIRECT OR Y OPERA TION 34 NOTE: T o stor e a number without storing a name, pr ess S and go on to Step 5 . 4 Press S to store the name and move on to enter the phone number . The screen displays: 5 Use the dial pad keys to enter the phone number you wish to store. 6 Press S to store the name and number in the director y . ...
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AT&T 964 - page 20
DIRECT OR Y OPERA TION 37 36 DIRECT OR Y OPERA TION Dialing a Number fr om the Directory 1 Enter Director y mode and use the dial pad or Navigation buttons to find the entr y for the number y ou wish to call (see “Reviewing Information Stored in the Directory”). 2 When the desired directory entr y is display ed on the screen, press o to place t ...
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AT&T 964 - page 21
INTERCOM OPERA TION 39 INTERCOM OPERA TION 38 This intercom f eatures both a single-phone page and a system-wide pag e. A single-phone page alerts only one phone; a system-wide page alerts all phones. Any phone with the Do Not Disturb (DND) f eature activated will not receive a pag e. An intercom call or single-phone pag e automatically activates t ...
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AT&T 964 - page 22
41 INTERCOM OPERA TION 40 INTERCOM OPERA TION Switching Between an Inter com Call and a Single-phone Page When making an intercom call, press p to switc h the call to a single- phone page. When making a single-phone page, press I to switc h the call to the intercom. Ending an Inter com or Page Call Hang up or press K or h again. Paging All Phones 1 ...
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AT&T 964 - page 23
C ALLER ID OPERA TION 43 INTERCOM OPERA TION 42 Remove r ecords fr om call history Exit Caller ID mode Scr oll thr ough call history Dial a number fr om call history Access a Call W aiting call Enter call history to r eview calls Stor e a number fr om call history in the dir ectory, save dir ectory names and numbers, and save options settings Acces ...
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AT&T 964 - page 24
C ALLER ID OPERA TION 45 C ALLER ID OPERA TION 44 Calls Receiv ed on T wo or Mor e Lines Simultaneously Y our screen can display the Caller ID inf ormation for only one call at a time, but you can switc h between the inf or mation for two or mor e ringing lines by pressing c . For example, if Line 3 of the phone is ringing, the screen displays the ...
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AT&T 964 - page 25
C ALLER ID OPERA TION 47 C ALLER ID OPERA TION 46 Re view Call List Press + to vie w the previous caller’ s information — OR — Press - to view the ne xt caller’ s information. The screen displa ys the caller information: 10:27AM 11/12 The time and date call was receiv ed CL#001 This call is the first call (#001) in call histor y NEW This is ...
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AT&T 964 - page 26
Remo ving Calls from Call List Remo ving a Specific Call Record fr om Call List 1 Locate the record y ou wish to delete in call histor y. 2 Press X . The screen prompts REMOVE? . 3 Press X a gain within three seconds to confirm your decision. The screen displa ys for tw o seconds and then displays the ne xt call record in call histor y . Remo ving ...
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AT&T 964 - page 27
ANSWERING SY STEM (D-T AD) Operation 51 C ALLER ID OPERA TION 50 Begin message playback Skip to next message Lit when in D-T AD mode; flashes when ther e ar e new messages Repeat a message or messages Stop message playback Remove announcement or message Enter D-T AD mode Use with 7 to access outgoing announcement Use with o to access outgoing annou ...
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AT&T 964 - page 28
52 53 ANSWERING SY STEM (D-T AD) Operation ANSWERING SY STEM (D-T AD) Operation Recor ding an Outgoing Announcement 1 Enter D-T AD mode. 2 Press o7 , r . 3 W ait for the beep. Then speak toward the phone in a normal tone of voice, without any backg round noise. 4 T o stop recording, press s . 5 If you c hoose not to record an outg oing message, the ...
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AT&T 964 - page 29
55 54 ANSWERING SY STEM (D-T AD) Operation ANSWERING SY STEM (D-T AD) Operation Remo ving Messages Remo ving all messages 1 Enter D-T AD mode. 2 Press X . The screen displays: 3 Press X a gain within three seconds to delete the messages. Remo ving selected messages 1 Enter D-T AD mode and listen to a message. 2 Press X while the messa ge y ou want ...
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AT&T 964 - page 30
56 ANSWERING SY STEM Auto-Attendant Operation 57 ANSWERING SY STEM (D-T AD) Operation Record an outgoing message Use with 4 , 5 , or 6 to select an outgoing message Stop playback or r ecording Select Auto-Attendant Auxiliary Outgoing Message Tur n Auto- Attendant on or off Flashes when Auto- Attendant is on Select Auto-Attendant Night Outgoing Mess ...
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AT&T 964 - page 31
ANSWERING SY STEM Auto-Attendant Operation 59 ANSWERING SY STEM Auto-Attendant Operation 58 T ur n Auto-Attendant Function On/Off NOTE: If y ou ar e using this phone as a single phone instead of as part of a multi-phone system, leav e the Auto-Attendant Of f and see “Set Y our Phone f or Single Phone Operation” in SET UP SYSTEM FEA TURES. Press ...
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AT&T 964 - page 32
ANSWERING SY STEM Remote Operation 61 ANSWERING SY STEM Auto-Attendant Operation 60 Y ou can access many features of this ans wering system when you are a way from your phone. The r emote commands are the same whether you ar e calling from a remote, non-system touch tone phone or from another e xtension in the 964 phone system. Only the method f or ...
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AT&T 964 - page 33
ADDING A F AX MACHINE 63 ANSWERING SY STEM Remote Operation 62 NOTE: Do not connect a f ax machine to Line 1. Doing so will interr upt the system’ s intercom data channel. Y ou may wish to use a fax machine with y our phone. Choose Line 2, 3 or 4 for the f ax machine, and connect it according to the manuf acturer’ s instructions for installatio ...
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AT&T 964 - page 34
IN C ASE OF DIFFICUL TY 65 ADDING A F AX MACHINE 64 If you hav e difficulty operating this phone, tr y the suggestions belo w . For Customer Service, visit our website at www .telephones.att.com or call 1 800 223-3111. Please retain your r eceipt as your proof of purchase. T elephone Does Not Ring • Make sure the Do Not Disturb (DND) f eature is ...
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AT&T 964 - page 35
IN C ASE OF DIFFICUL TY 67 IN C ASE OF DIFFICUL TY 66 System Does Not Answer After Correct Number of Rings • See “Program Ring Time” in SET UP SYSTEM FEA TURES to change how long the phone should ring before the system ans wer s a call. • D-T AD f eatures only w ork when the answ ering system is tur ned on. • If a fax mac hine shares a li ...
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AT&T 964 - page 36
EXP ANDING THE 964 SY STEM 69 Screen Displa ys CO VM The screen displa ys COVM when the CO VM indicator is turned on for at least one line, whether or not there are messages waiting, and whether or not you hav e the ser vice. • If you subscribe to V oice Mail ser vice with your local telephone service provider , but prefer not to display CO VM on ...
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AT&T 964 - page 37
70 EXP ANDING THE 964 SY STEM CENTREX OPERA TION 71 Setup Checklist Befor e e xpanding your system or installing f or Centre x, review the installation chec klist. If you hav e Centrex, contact your local telephone company f or fur ther information about Centre x ser vice. • The phone number for Line 1 must be the same on all phones in order f or ...
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AT&T 964 - page 38
INDEX 73 CENTREX OPERA TION 72 + 5, 15, 28, 29, 36, 47, 51 - 5, 15, 28, 29, 36, 47 < 5, 34, 36 > 5, 15, 34, 36 1 min 7, 22 All P age 39, 41 All Removed! 37, 48 AM/PM 16 A 52 ANSWER light 52, 59 Answ ering system 4, 20, 21, 22, 24, 27, 46, 51–64, 67 AREA CODEs 6, 20 a 29 A uto Redial 29 a 59 A uto-Attendant 3, 4, 7, 21, 23, 52, 57–61, 63, ...
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AT&T 964 - page 39
INDEX 74 P A GE * 39 PAGE ALL 41 PASSWORD 7, 23, 61 U 35 P ause 33, 35 P 53, 54 Prime Line 5, 6, 18, 26 Private Line 3, 26, 69 –71 Private Name 47 Private Number 47 G 15 – 24 r 53, 56, 60 Recording 53, 55–58, 60, 62 Redial 25, 29 Remote commands 61, 62, 67 Remote P assw ord 23 X 24, 37, 48, 50, 53, 55, 60 Remove 33, 37, 43, 48, 51, 62 REMOVE ...
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AT&T 964 - page 40
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AT&T 964 - page 41
1 F our-Line Inte r com Spea k erphone 964 Quick Refe r ence Ca r d TELEPHONE OPER A TION (pages 25 - 32) Make/Answer a Call Lift handset or press K o r h . Handset/Headset/Speakerphone V olume Press V OLUM E + o r - while on a call. Adjust Ringer V olume Press V OLUM E + o r - while line is r inging. Redial Lift the handset and listen f or the dia ...
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AT&T 964 - page 42
Make a Single-phone Page Press p and dial the e xtension you wish to reach. Answer a Single-phone Page Speak after the beep. (If the MUTE light is on, you must lift the handset or press m first.) Page All Phones Press p t and speak toward the telephone. Answer an All Page Press p when you hear the beep. Make an Intercom Confer ence Call Make or ans ...
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AT&T 964 - page 43
PERF . PERF . fol d 1 F our-Line Intercom Speak erphone 964 Remote Commands T o connect with your 964 phone system: 1 Dial your telephone number from a touc h tone phone outside the 964 phone system. 2 If Auto-Attendant ans wers, enter the e xtension number you wish to reach after the messag e plays. 3 When the outgoing announcement at your desired ...
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AT&T 964 - page 44
PERF . REMO TE COMMAND PRESS Play all messag es 1 t Play ne w messages 1 Replay a previous messag e 2 Skip to ne xt message 3 Stop 8 Remove selected messag e ## while message is playing Remove all messag es # t Record a memo 9 Play A uto-Attendant Day Outgoing Messag e 4 Play A uto-Attendant Night Outgoing Messag e 5 Play A uto-Attendant Auxiliary ...
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