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Manual de instrucciones Cisco Systems OL-8978-02

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  • Cisco Systems OL-8978-02 - page 1

    CH A P T E R 55-1 Catalyst 6500 Series Switch Software Configuration Guide—Release 8.7 OL-8978-02 55 Configuring a VoIP Network This chapter describe s how to configure a V oice-ove r -IP (V oIP) netwo rk on the Catalyst 6500 series switches. Note While this chapter introduces a number of Cisco networking p roducts that are related to V oIP , the ...

  • Cisco Systems OL-8978-02 - page 2

    55-2 Catalyst 6500 Series Switch Software Configuration Guide—Release 8.7 OL-8978-02 Chapter 55 Configur ing a VoIP Network Understanding How a VoIP Netw ork Works Understanding How a VoIP Network Works A telephon y system b uilt on an IP netw ork instead of the trad itional ci rcuit-switched pri vate branch exchange (PBX) network is ca lled an I ...

  • Cisco Systems OL-8978-02 - page 3

    55-3 Catalyst 6500 Series Switch Software Configuration Guide—Release 8.7 OL-8978-02 Chapter 55 Configuring a VoIP Networ k Understanding How a VoIP N etwork Works The IP phone is Dynamic Host Conf iguration Protocol (DHCP) capable. Optio nally , you can program the IP phone with a stat ic IP address. The IP phone can be p owered b y the followin ...

  • Cisco Systems OL-8978-02 - page 4

    55-4 Catalyst 6500 Series Switch Software Configuration Guide—Release 8.7 OL-8978-02 Chapter 55 Configur ing a VoIP Network Understanding How a VoIP Netw ork Works Figur e 55-2 Conne cting the Cisco IP Phone 7960 to the Catalyst 6500 Ser ies Switc h The examples sho wn in Figure 55-2 are described in detail as follo ws: • Example 1: Single Cisc ...

  • Cisco Systems OL-8978-02 - page 5

    55-5 Catalyst 6500 Series Switch Software Configuration Guide—Release 8.7 OL-8978-02 Chapter 55 Configuring a VoIP Networ k Understanding How a VoIP N etwork Works Cisco CallManager Cisco CallManager is an open and industry -standard call processin g system; its so ftware runs on a W indows NT serv er and sets up and tears do wn the calls between ...

  • Cisco Systems OL-8978-02 - page 6

    55-6 Catalyst 6500 Series Switch Software Configuration Guide—Release 8.7 OL-8978-02 Chapter 55 Configur ing a VoIP Network Understanding How a VoIP Netw ork Works Analog Trunk Gateway The Cisco access analog trunk gatew ays allow the IP PBX to connect to the PSTN or PBX. The gate way supports up to eight trunks to the PSTN and appears l ike a ph ...

  • Cisco Systems OL-8978-02 - page 7

    55-7 Catalyst 6500 Series Switch Software Configuration Guide—Release 8.7 OL-8978-02 Chapter 55 Configuring a VoIP Networ k Understanding How a VoIP N etwork Works Converged Voice Gateway The Cisco V oice Gatew ay 200 (V G200) allo ws you to connect the standard PO TS phones (connected directly to the gateway or anywhere on the PSTN) with Cisco I ...

  • Cisco Systems OL-8978-02 - page 8

    55-8 Catalyst 6500 Series Switch Software Configuration Guide—Release 8.7 OL-8978-02 Chapter 55 Configur ing a VoIP Network Understanding How VLA Ns Work • One or two T1 digi tal ports for connecting to the follo wing: – PSTN using FXO emulati on – T1 channel bank using FXS emulati on – PBX through a trun k (tie) line using ear and mo uth ...

  • Cisco Systems OL-8978-02 - page 9

    55-9 Catalyst 6500 Series Switch Software Configuration Guide—Release 8.7 OL-8978-02 Chapter 55 Configuring a VoIP Networ k Understanding How VLAN s Work Note For more information about the VLANs, see Chapt er 11, “Conf iguring VLANs. ” Figure 55-3 sh ow s ho w to connect a Cisco IP Phone 7 960 to a Catalyst 6500 series swit ch. Figur e 55-3 ...

  • Cisco Systems OL-8978-02 - page 10

    55-10 Catalyst 6500 Series Switch Software Configuration Guide—Release 8.7 OL-8978-02 Chapter 55 Configur ing a VoIP Network Understanding How CD P and VoIP Work Understanding How CDP and VoIP Work Cisco Discov ery Protocol (CDP) was enhanced in so ftw are release 8.1(1) to facilitate backward compatibility with the ne wer, hig her-po wered Cisco ...

  • Cisco Systems OL-8978-02 - page 11

    55-11 Catalyst 6500 Series Switch Software Configuration Guide—Release 8.7 OL-8978-02 Chapter 55 Configuring a VoIP Networ k Configuring VoIP on a Switch Configuring Per-Port Power Management This section describes the per -port power management and the CLI commands that are used to conf igure po wer management for IP phones. Note T o determine t ...

  • Cisco Systems OL-8978-02 - page 12

    55-12 Catalyst 6500 Series Switch Software Configuration Guide—Release 8.7 OL-8978-02 Chapter 55 Configur ing a VoIP Network Configuring VoIP on a Switch This section descri bes the follo wing topics: • Using sho w Commands to Display Module T y pe and V ersion Information, page 55-12 • Po wer Management Modes, page 55-13 • Phone Detection ...

  • Cisco Systems OL-8978-02 - page 13

    55-13 Catalyst 6500 Series Switch Software Configuration Guide—Release 8.7 OL-8978-02 Chapter 55 Configuring a VoIP Networ k Configuring VoIP on a Switch Mod Sub-Type Sub-Model Sub-Serial Sub-Hw Sub-Sw --- ----------------------- ------------------- ----------- ------ ------ 1 L3 Switching Engine II WS-F6K-PFC2 SAD044302EA 1.0 3 IEEE InlinePower ...

  • Cisco Systems OL-8978-02 - page 14

    55-14 Catalyst 6500 Series Switch Software Configuration Guide—Release 8.7 OL-8978-02 Chapter 55 Configur ing a VoIP Network Configuring VoIP on a Switch Each port also has a stat us that is def ined as one of the f ollo wing: • on—Po wer is supplied by the port. • of f—Po wer is not supplied b y the port. • Po wer- deny—The super vis ...

  • Cisco Systems OL-8978-02 - page 15

    55-15 Catalyst 6500 Series Switch Software Configuration Guide—Release 8.7 OL-8978-02 Chapter 55 Configuring a VoIP Networ k Configuring VoIP on a Switch Available Power T able 55-5 lists the a vailabl e po wer that can be supplie d for each port for the v oic e daughter cards. For e xample, if the powered de vice requires 6.3 W , th en the allot ...

  • Cisco Systems OL-8978-02 - page 16

    55-16 Catalyst 6500 Series Switch Software Configuration Guide—Release 8.7 OL-8978-02 Chapter 55 Configur ing a VoIP Network Configuring VoIP on a Switch High-Availability Support T o support high av ailability during a failo ver from the acti ve superviso r engine to the standby supervisor engine, the per -port po wer management and phone stat u ...

  • Cisco Systems OL-8978-02 - page 17

    55-17 Catalyst 6500 Series Switch Software Configuration Guide—Release 8.7 OL-8978-02 Chapter 55 Configuring a VoIP Networ k Configuring VoIP on a Switch Setting the Power Mode of a Po rt or a Group of Ports T o set the po wer mode of a port or a gr oup of ports, perfor m this task in normal mode: Note If you config ure the max- wat tage values t ...

  • Cisco Systems OL-8978-02 - page 18

    55-18 Catalyst 6500 Series Switch Software Configuration Guide—Release 8.7 OL-8978-02 Chapter 55 Configur ing a VoIP Network Configuring VoIP on a Switch This exampl e sho ws ho w to set the def ault po wer allocation: Console> (enable) set inlinepower defaultallocation 9500 Default inline power allocation set to 9500 mWatt per applicable port ...

  • Cisco Systems OL-8978-02 - page 19

    55-19 Catalyst 6500 Series Switch Software Configuration Guide—Release 8.7 OL-8978-02 Chapter 55 Configuring a VoIP Networ k Configuring VoIP on a Switch This exampl e sho ws ho w to display the detailed po wer status for the modules and indi vidual ports: Console> show port inlinepower 4/1 detail Configured Default Inline Power allocation per ...

  • Cisco Systems OL-8978-02 - page 20

    55-20 Catalyst 6500 Series Switch Software Configuration Guide—Release 8.7 OL-8978-02 Chapter 55 Configur ing a VoIP Network Configuring VoIP on a Switch Slot Inline Power Requirement/Usage : Slot CardType Total Allocated Max H/W Supported Max H/W Supported To Module (Watts) Per Module (Watts) Per Port (Watts) ---- ------------------- ----------- ...

  • Cisco Systems OL-8978-02 - page 21

    55-21 Catalyst 6500 Series Switch Software Configuration Guide—Release 8.7 OL-8978-02 Chapter 55 Configuring a VoIP Networ k Configuring VoIP on a Switch Auxiliary VLAN Configuration Guidelines This section descri bes the guidelines for co nf iguring the auxil iary VLANs: • An auxiliary V LAN port i s operationally a t runk, e v en though it is ...

  • Cisco Systems OL-8978-02 - page 22

    55-22 Catalyst 6500 Series Switch Software Configuration Guide—Release 8.7 OL-8978-02 Chapter 55 Configur ing a VoIP Network Configuring VoIP on a Switch The default set ting is none . T able 55-6 lists th e set port auxil iaryvlan command keywords and their descriptions. Verifying the Auxiliary VLAN Configuration T o verify the auxi liary VLAN c ...

  • Cisco Systems OL-8978-02 - page 23

    55-23 Catalyst 6500 Series Switch Software Configuration Guide—Release 8.7 OL-8978-02 Chapter 55 Configuring a VoIP Networ k Configuring VoIP on a Switch This exampl e sho ws ho w to enable or disable the auxiliary VLAN IP phone detection : Console> (enable) set port auxiliaryvlan 3/1 50 cdpverify enable AuxiliaryVlan Status Mod/Ports -------- ...

  • Cisco Systems OL-8978-02 - page 24

    55-24 Catalyst 6500 Series Switch Software Configuration Guide—Release 8.7 OL-8978-02 Chapter 55 Configur ing a VoIP Network Configuring VoIP on a Switch These examples sho w ho w to configure the port v o ice inte rface for the DHCP , TFTP , and DNS servers: Console> (enable) set port voice interface 7/1 dhcp enable Port 7/1 DHCP enabled. Con ...

  • Cisco Systems OL-8978-02 - page 25

    55-25 Catalyst 6500 Series Switch Software Configuration Guide—Release 8.7 OL-8978-02 Chapter 55 Configuring a VoIP Networ k Configuring VoIP on a Switch This exampl e sho ws ho w to display the FDL statistics for the specified ports: Console> (enable) show port voice fdl 7/1-3 Port ErrorEvents ErroredSecond SeverlyErroredSecond Last 15' ...

  • Cisco Systems OL-8978-02 - page 26

    55-26 Catalyst 6500 Series Switch Software Configuration Guide—Release 8.7 OL-8978-02 Chapter 55 Configur ing a VoIP Network Configuring VoIP on a Switch This section provides the show port command displays for these gate way modules: • 8-Port T1/E1 PSTN Interf ace Module, page 55-26 • 8-Port T1/E1 PSTN Interf ace Module Configured fo r T ran ...

  • Cisco Systems OL-8978-02 - page 27

    55-27 Catalyst 6500 Series Switch Software Configuration Guide—Release 8.7 OL-8978-02 Chapter 55 Configuring a VoIP Networ k Configuring VoIP on a Switch Port CallManagerState DSP-Type -------- ---------------- -------- 7/1 registered C549 7/2 registered C549 7/3 registered C549 7/4 registered C549 7/5 registered C549 7/6 notregistered C549 7/7 ( ...

  • Cisco Systems OL-8978-02 - page 28

    55-28 Catalyst 6500 Series Switch Software Configuration Guide—Release 8.7 OL-8978-02 Chapter 55 Configur ing a VoIP Network Configuring VoIP on a Switch 7/7 10.6.15.155 10.6.15.155 10.6.15.155 - 7/8 10.6.15.155 10.6.15.155 10.6.15.155 - Port DNS-Server(s) Domain -------- ----------------- ------------------------------------------------- 7/1 - - ...

  • Cisco Systems OL-8978-02 - page 29

    55-29 Catalyst 6500 Series Switch Software Configuration Guide—Release 8.7 OL-8978-02 Chapter 55 Configuring a VoIP Networ k Configuring VoIP on a Switch 3/19 onhook 1 full 64k FXS 3/20 onhook 1 full 64k FXS 3/21 onhook 1 full 64k FXS 3/22 onhook 1 full 64k FXS 3/23 onhook 1 full 64k FXS 3/24 onhook 1 full 64k FXS Port DHCP MAC-Address IP-Address ...

  • Cisco Systems OL-8978-02 - page 30

    55-30 Catalyst 6500 Series Switch Software Configuration Guide—Release 8.7 OL-8978-02 Chapter 55 Configur ing a VoIP Network Configuring VoIP on a Switch This e xample sho ws all the acti ve calls in the system: Console> show port voice active Port Type Total Conference-ID/ Party-ID IP-Address Transcoding-ID ----- ------------ ----- ---------- ...

  • Cisco Systems OL-8978-02 - page 31

    55-31 Catalyst 6500 Series Switch Software Configuration Guide—Release 8.7 OL-8978-02 Chapter 55 Configuring a VoIP Networ k Configuring VoIP on a Switch Receive bytes : 2342342332423 Receive packets : 23423423402384 Transmit bytes : 23472377 Transmit packets : 94540 Channel #3: . (display text omitted) . Console> This example sho ws how to di ...

  • Cisco Systems OL-8978-02 - page 32

    55-32 Catalyst 6500 Series Switch Software Configuration Guide—Release 8.7 OL-8978-02 Chapter 55 Configur ing a VoIP Network Configuring VoIP on a Switch Y ou can configure the Cisco IP Phone 7960 access port (see Figure 55-5 ) to either trusted or un trusted mode. In untrusted mode, all th e traf f ic in the 802.1Q or 8 02.1p frames that are rec ...

  • Cisco Systems OL-8978-02 - page 33

    55-33 Catalyst 6500 Series Switch Software Configuration Guide—Release 8.7 OL-8978-02 Chapter 55 Configuring a VoIP Networ k Configuring VoIP on a Switch This exampl e sho ws ho w to set the phon e access port to the untrusted m ode: Console> (enable) set port qos 3/7 trust-ext untrusted Port in the phone device connected to port 3/7 is config ...

  • Cisco Systems OL-8978-02 - page 34

    55-34 Catalyst 6500 Series Switch Software Configuration Guide—Release 8.7 OL-8978-02 Chapter 55 Configur ing a VoIP Network Configuring VoIP on a Switch Supported Cisco IP Phones These Cisco IP phones are support ed with the trusted bo undary feature: • Cisco IP Phone 7910 • Cisco IP Phone 7935 • Cisco IP Phone 7940 • Cisco IP Phone 7960 ...

  • Cisco Systems OL-8978-02 - page 35

    55-35 Catalyst 6500 Series Switch Software Configuration Guide—Release 8.7 OL-8978-02 Chapter 55 Configuring a VoIP Networ k Configuring VoIP on a Switch T rusted Boundary Configuration Guidelines This section descri bes the guidelines for co nf iguring the trusted bo undary: • Common Open Policy Service (COPS) considerations COPS directly af f ...

  • Cisco Systems OL-8978-02 - page 36

    55-36 Catalyst 6500 Series Switch Software Configuration Guide—Release 8.7 OL-8978-02 Chapter 55 Configur ing a VoIP Network Configuring VoIP on a Switch Figure 55-6 Deter mining the Fi nal T rust V a lue of a P o rt Configuring a T rusted Boundary These sections describe ho w to configure the t rusted boundary feature: • Default Co nf iguratio ...

  • Cisco Systems OL-8978-02 - page 37

    55-37 Catalyst 6500 Series Switch Software Configuration Guide—Release 8.7 OL-8978-02 Chapter 55 Configuring a VoIP Networ k Configuring VoIP on a Switch Default Configuration The default setting for all ports is trust-d evice none . Specifying a Cisco IP Phone as the T rust Device T o specify a Cisco IP Phone as the trust de vice, perform this t ...

  • Cisco Systems OL-8978-02 - page 38

    55-38 Catalyst 6500 Series Switch Software Configuration Guide—Release 8.7 OL-8978-02 Chapter 55 Configur ing a VoIP Network Using SmartPorts (*)Runtime trust type set to untrusted. Config: Port ACL name Type ----- -------------------------------- ---- No ACL is mapped to port 4/1. Runtime: Port ACL name Type ----- ------------------------------- ...

  • Cisco Systems OL-8978-02 - page 39

    55-39 Catalyst 6500 Series Switch Software Configuration Guide—Release 8.7 OL-8978-02 Chapter 55 Configuring a VoIP Networ k Using SmartPorts When you ex ecute the ciscoipphone ke yword on a port, in additio n to the pre vious features, these features are also implemented: • The specified auxiliary VLAN is associated with the port. • The inli ...

  • Cisco Systems OL-8978-02 - page 40

    55-40 Catalyst 6500 Series Switch Software Configuration Guide—Release 8.7 OL-8978-02 Chapter 55 Configur ing a VoIP Network Using SmartPorts SmartPorts Guidelines and Restrictions These sections pro vide the conf iguration guideli nes and restriction s for SmartPorts: • Supported Phones, pa ge 55-40 • CDP Dependencies, page 55-40 • EtherCh ...

  • Cisco Systems OL-8978-02 - page 41

    55-41 Catalyst 6500 Series Switch Software Configuration Guide—Release 8.7 OL-8978-02 Chapter 55 Configuring a VoIP Networ k Using SmartPorts CLI Interface for SmartPorts These sections describe the CLI interface for SmartPorts: • Command Description, page 55-41 • ciscoipphone Command Output, page 55-41 • ciscosoftphone Command Output, pag ...

  • Cisco Systems OL-8978-02 - page 42

    55-42 Catalyst 6500 Series Switch Software Configuration Guide—Release 8.7 OL-8978-02 Chapter 55 Configur ing a VoIP Network Using SmartPorts All ingress and egress QoS scheduling parameters configured on all ports. CoS to DSCP, DSCP to COS, IP Precedence to DSCP and policed dscp maps configured. Global QoS configured. Port 3/1 ingress QoS config ...

  • Cisco Systems OL-8978-02 - page 43

    55-43 Catalyst 6500 Series Switch Software Configuration Guide—Release 8.7 OL-8978-02 Chapter 55 Configuring a VoIP Networ k Using SmartPorts ciscoipphone Macro Statement The ciscoipphone macro command results i n the follo wing configuration: set port macro mod/port ciscoipphone vlan vla n [ auxvlan auxvla n ] ----------------------------------- ...

  • Cisco Systems OL-8978-02 - page 44

    55-44 Catalyst 6500 Series Switch Software Configuration Guide—Release 8.7 OL-8978-02 Chapter 55 Configur ing a VoIP Network Using SmartPorts SmartPorts Enhancements in Software Release 8.4(1) These sections describe the SmartPorts en hancements in software release 8.4(1): • Ciscorouter SmartPorts T emplate, page 55-44 • Ciscoswitch SmartPort ...

  • Cisco Systems OL-8978-02 - page 45

    55-45 Catalyst 6500 Series Switch Software Configuration Guide—Release 8.7 OL-8978-02 Chapter 55 Configuring a VoIP Networ k Using SmartPorts Ciscoswitch SmartPorts Template The ciscoswitch interface macro command results in the foll o wing conf iguration: Note Specifying the native vlan is required. Specifying the allowedvlans is optional. set p ...

  • Cisco Systems OL-8978-02 - page 46

    55-46 Catalyst 6500 Series Switch Software Configuration Guide—Release 8.7 OL-8978-02 Chapter 55 Configur ing a VoIP Network Using SmartPorts Ciscoipphone SmartPorts Template The ciscoipphone interface macr o command results in the fol lo wing conf iguration: Note Specifying the vlan ( nativevl an) is required. Specifying the auxvlan is optional. ...

  • Cisco Systems OL-8978-02 - page 47

    55-47 Catalyst 6500 Series Switch Software Configuration Guide—Release 8.7 OL-8978-02 Chapter 55 Configuring a VoIP Networ k Using SmartPorts Global SmartPorts Template The ciscosmartports global macro command results in the fol lo wing conf iguration: set macro ciscosmartports ---------------------------------------------------- set udld enable ...

  • Cisco Systems OL-8978-02 - page 48

    55-48 Catalyst 6500 Series Switch Software Configuration Guide—Release 8.7 OL-8978-02 Chapter 55 Configur ing a VoIP Network Using SmartPorts • Clearing (deleting) a macro—Y ou can clear a macro when it is no long er n eeded. When you clear a macro, only the macro and its definition are clear ed from the system; the conf iguration on the po r ...

  • Cisco Systems OL-8978-02 - page 49

    55-49 Catalyst 6500 Series Switch Software Configuration Guide—Release 8.7 OL-8978-02 Chapter 55 Configuring a VoIP Networ k Using SmartPorts • In the abov e example, $D A T A VLAN and $A UXVL AN are variables and are substituted with appropriate values when the macro is applied to a port. • After the macro is def ined, it is stored in NVRAM. ...

  • Cisco Systems OL-8978-02 - page 50

    55-50 Catalyst 6500 Series Switch Software Configuration Guide—Release 8.7 OL-8978-02 Chapter 55 Configur ing a VoIP Network Using SmartPorts In the abov e examples, $CDPV ER is a global v ariable and $D A T A VLAN and $A UXVLAN are per-port v ariables. $D A T A VLAN is also defined as a global v ariable. If a macro is using the v ariable $D A T ...

  • Cisco Systems OL-8978-02 - page 51

    55-51 Catalyst 6500 Series Switch Software Configuration Guide—Release 8.7 OL-8978-02 Chapter 55 Configuring a VoIP Networ k Using SmartPorts Variable AUXVLAN successfully created Console> (enable) set macro variable $AUXVLAN 77 3/7 Console> (enable) set macro variable $DATAVLAN 99 Console> (enable) set macro variable $CDPVER v2 Variable ...

  • Cisco Systems OL-8978-02 - page 52

    55-52 Catalyst 6500 Series Switch Software Configuration Guide—Release 8.7 OL-8978-02 Chapter 55 Configur ing a VoIP Network Using SmartPorts Displaying Macros This section descri bes the v arious methods of displ aying macros: • The syntax is as follows: show macro name name_of _macr o show macro all • Display the definition of a macro by en ...

  • Cisco Systems OL-8978-02 - page 53

    55-53 Catalyst 6500 Series Switch Software Configuration Guide—Release 8.7 OL-8978-02 Chapter 55 Configuring a VoIP Networ k Using SmartPorts • Display an indi vidual macro vari able and all of the ports t hat it is applied b y entering the sho w macro v ariable name name_of_macr o command as follo ws: Console> (enable) show macro variable n ...

  • Cisco Systems OL-8978-02 - page 54

    55-54 Catalyst 6500 Series Switch Software Configuration Guide—Release 8.7 OL-8978-02 Chapter 55 Configur ing a VoIP Network Using SmartPorts • Clear all macros and their variables b y entering the clear macr o all command as follo ws: Console> (enable) clear macro all Clearing all macros.... All macros are cleared Console> (enable) • C ...

  • Cisco Systems OL-8978-02 - page 55

    55-55 Catalyst 6500 Series Switch Software Configuration Guide—Release 8.7 OL-8978-02 Chapter 55 Configuring a VoIP Networ k Using SmartPorts • Display the macro port mappings for a specif ic port by entering the show macr o map port mod/port command as follo ws: Console> (enable) show macro map port 3/2 Port Macro ----- ----- 3/2 videophone ...

  • Cisco Systems OL-8978-02 - page 56

    55-56 Catalyst 6500 Series Switch Software Configuration Guide—Release 8.7 OL-8978-02 Chapter 55 Configur ing a VoIP Network Using SmartPorts ...

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Todos son importantes, pero lo más importante desde el punto de vista del usuario de un dispositivo lo encontraremos en el manual de instrucciones Cisco Systems OL-8978-02.

Un conjunto de documentos determinado como manual de instrucciones se divide también en tipos más detallados, tales como: instrucciones de montaje Cisco Systems OL-8978-02, instrucciones de servicio, instrucciones cortas o instrucciones de usuario Cisco Systems OL-8978-02. Dependiendo de la situación debes buscar el documento que necesitas. En nuestra página puedes consultar el manual de instrucciones más popular del producto Cisco Systems OL-8978-02.

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El manual de instrucciones, también determinado como el manual de usuario o simplemente instrucciones, es un documento técnico que tiene como objetivo ayudar a los usuarios a utilizar Cisco Systems OL-8978-02. Las instrucciones normalmente las realiza un escritor técnico pero en un lenguaje comprensible para todos los usuarios de Cisco Systems OL-8978-02.

El manual de instrucciones completo de Cisco Systems debe contener unos elementos básicos. Una parte de ellos es menos importante, como por ejemplo: la portada / la página principal o las páginas de autor. Sin embargo, lo demás debe facilitarnos la información más importante desde el punto de vista del usuario.

1. Introducción y pistas sobre cómo orientarse con el manual Cisco Systems OL-8978-02 - Al principio de cada manual se deben encontrar las indicaciones acerca de la manera de usar un manual de instrucciones. Debe contener información sobre dónde encontrar el índice Cisco Systems OL-8978-02, preguntas frecuentes o problemas más comunes – son los apartados más buscados por los usuarios de cada manual de instrucciones.
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