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APC SUA500PDR - page 1
Mou nt the UPS on D IN R ail This unit is designed to m ount on a heavy duty DI N rail or o n the back p anel of an e nclosure. Fo r details on DIN rail installatio n refe r to the DIN rail installation guide included in the DIN rail package. The DIN rail kit is not included . When mountin g on the back panel of an enclosure , select screws that ar ...
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APC SUA500PDR - page 2
2 Battery Ins tallation The UPS batt ery is shipp ed in a sep arate carton. Refer to the installation guide includ ed with the r eplacemen t battery for installation instructions . Front Pane l Conne ct Po wer and Equi pme nt to the U PS Hardwiring should be performed by a qualifi ed electric ian. Use appropriate size wires. 1. The UPS feat ures a ...
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APC SUA500PDR - page 3
3 Connec tors Communic ation Port Contact Closure Port Output Con tact Ratings: Emerg enc y Pow er O ff The emergency power off (EPO) feature is user config urable. EPO provides im mediate de- energizing of connected eq uipment fro m a remote lo cation, wi thout switchin g to batter y operation . Use a norm ally-open co ntact to conne ct the EPO CO ...
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APC SUA500PDR - page 4
4 Operation Oper ation UPS Displa y Panel Displ ay Pa nel I ndic ators and Func tion B utto ns Indicator LED Indicator Title Description On-Line The UPS is supplying utility power to the connected equipment (see T r oubleshooting ). A VR T rim The UPS is compensating for a high utility voltage (see T r oubleshooting ). A VR Boost The UPS is compens ...
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APC SUA500PDR - page 5
5 Operation Diagnostic Utility V oltage The UPS has a diagnostic feature that indicates the utili ty voltage. The UPS starts a self-test as part of this procedure. The self-test does not affect the voltage display . Press and hold the T est button to view the utility voltage bar graph indicator . After a few seconds, this five-LED Battery Charge in ...
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APC SUA500PDR - page 6
6 User Configurable Items User C onf igurab le It ems UPS se ttin gs Settings are adjusted thr ough Power Chute software or optiona l Network Ma nagement Card. Function Facto ry Default User Select able Choices Descript ion Automatic Self-T est Every 14 day s (336 hours) • Every 7 days (168 hours) • On start up only • No self-test Set the ...
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APC SUA500PDR - page 7
7 User Configurable Items Low Battery W arning 2 minutes 2, 5, 8, 1 1, 14, 17, 20, 23 minutes PowerChute software interface provides automatic, unattended shutdown when approximately two minutes of battery operated run time remains. The low-battery warning beeps are continuous when two minutes of run time remain. Change the low battery warning in t ...
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APC SUA500PDR - page 8
8 Storage, Maintenance, Transport S tora ge, Ma int enanc e, T r ansp ort Storage Store the UPS covered in a cool, d ry locatio n with the batt eries fully charged. At 5° to 86 ° F (–15° to 3 0° C), charge the U PS battery ev ery six mo nths. At 86° to 113° F (30° to 45° C ), charge the UPS battery every three month s. Replac ing the B at ...
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APC SUA500PDR - page 9
9 Troubleshooting T roub lesho oting Use this char t to solve m inor installati on and oper ation proble ms. Problem and/or Possible Cause Solution UPS will not turn on The battery is not connected properly . Check that the battery connector is fully engaged. button not pushed. Press the T est button once to power-up the UPS and connected equipment ...
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APC SUA500PDR - page 10
10 Troubleshooting All LEDs are off and the UPS is wir ed to input utility power The UPS is shut down or the battery is discharged from an extended outage. None: The UPS will restart automatically when utility power is restored and the battery has a sufficient char ge. The Overload LED is illuminated and the UPS emits a sustained alarm tone The UPS ...
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APC SUA500PDR - page 11
11 Troubleshooting There is no utility power There is n o utility power and the UPS i s off Use the cold start feature to supply power to the connected equipment from the UPS battery(s). Press and hold the T est button. The unit will emit two beeps, one short beep and one long beep. Release the button during the second beep. UPS operates on battery ...
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APC SUA500PDR - page 12
12 Service Servic e If the unit re quires service , do not re turn it to the d ealer . Follow thes e steps: 1. Review the T roubleshooting section of the manual to eliminate common prob lems. 2. If the problem persists, contact APC Customer Support throu gh the APC W eb site , www .apc.com . a. Note the model number and serial number and the d ate ...
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APC SUA500PDR - page 13
13 Two-Year Factory Warranty T wo-Y e ar Factory W ar ranty This warranty applies only to the products you purchase for your use in accordance with this manual. T erms of warranty APC warrants its products to be free from defects in materials and workmanship for a period of two years from t he date of purchase. APC will repair or replace defective ...
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APC SUA500PDR - page 14
© 201 1 APC by Schneider Electric. APC, the APC logo, Smart-UPS and Pow erChute are owned by Schneider Electric Industries S.A.S., American Power Conversion Corporation, or their affiliated companies. All other trademarks are property of their respective owners. 990-4412 06/2011 ...
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