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Southbend STRE-3EZ - page 1
M ANUAL 1185184 $18.00 S TRATO S TEAM C OUNTERTOP S TEAMER M ANUAL S ECTION S TRATO S TEAM Owner ’ s Manual St r a t o St e a m Countertop S teamer Models STRE-3EZ and STRE-5EZ WARNING Improper installation, adjus tment, alteration, service, or maintenan ce can cause property dam age, injury, or death. Read installation, operation, and mainten an ...
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Southbend STRE-3EZ - page 2
S AFETY P RECAUTIONS S TRATO S TEAM C OUNTERTOP S TEAMER P AGE 2 OF 44 O WNER ’ S M ANUAL 1185184 SAFETY PRECAUTIONS Before installing and operating this equi pment, be sure everyone involved in its operation is fully trained and aware of precautions. Accidents a n d problems can be caused by failure to follow fundam ental rule s and precautions. ...
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Southbend STRE-3EZ - page 3
S TRATO S TEAM C OUNTERTOP S TEAMER I NTRODUCTION O WNE R ’ S M ANUAL 1185184 P AGE 3 OF 44 I NTRODUCTION Congratulations! You have purcha se d on e of the finest pieces of heavy-duty commercial cooking equipment on the market. You will find that your new equipment, like all Southbend equipme nt, has bee n designed and manufacture d to meet the t ...
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Southbend STRE-3EZ - page 4
O PERATION S TRATO S TEAM C OUNTERTOP S TEAMER P AGE 4 OF 44 O WNER ’ S M ANUAL 1185184 S PECIFICATIONS NOTICE Local codes regarding inst allation vary greatly from one area to another. The Nati onal Fire Protectio n Association, Inc., states in its NFPA 96 latest edition that local co des are the “authority havi ng jurisdiction” when it co m ...
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Southbend STRE-3EZ - page 5
S TRATO S TEAM C OUNTERTOP S TEAMER O PERATION O WNE R ’ S M ANUAL 1185184 P AGE 5 OF 44 Figure 2 Dimensions ...
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Southbend STRE-3EZ - page 6
O PERATION S TRATO S TEAM C OUNTERTOP S TEAMER P AGE 6 OF 44 O WNER ’ S M ANUAL 1185184 E LECTRICAL R EQUIREMENTS One fused electrical connection is req u ired to the contac tor of each steamer. All steamer s are shipp ed per custome r order, three phase or single pha se. (A kit is available for fi eld conversion to three pha se or single phase.) ...
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Southbend STRE-3EZ - page 7
S TRATO S TEAM C OUNTERTOP S TEAMER O PERATION O WNE R ’ S M ANUAL 1185184 P AGE 7 OF 44 O PERATION NOTICE: WATER SPECIFICATION To meet warranty requirements, supply wate r must m eet the followi ng specification: Total Dissolved Solids (TDS) ............ 60 PPM or less Hardness ........................................... 2 Grains (35 PPM) or les ...
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Southbend STRE-3EZ - page 8
O PERATION S TRATO S TEAM C OUNTERTOP S TEAMER P AGE 8 OF 44 O WNER ’ S M ANUAL 1185184 S HUTDOWN Turn lever to the “OFF” position. The water in t he bottom of the cavity w ill automatically drain. T ROUBLESHOOTING BY O PERATOR The following table lists the possible cau ses and solu tions of problems that may occur duri ng operation. Problem ...
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Southbend STRE-3EZ - page 9
S TRATO S TEAM C OUNTERTOP S TEAMER O PERATION O WNE R ’ S M ANUAL 1185184 P AGE 9 OF 44 Figure 4 Controls C OOKING T IPS • Schedule cooking of fresh vegetables so that they will be served soon after they are co oked. If it is necessary to prepare them in advance, they can be plunge d into co ld water, drained thoroughly and held under refrige ...
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Southbend STRE-3EZ - page 10
O PERATION S TRATO S TEAM C OUNTERTOP S TEAMER P AGE 10 OF 44 O WNE R ’ S M ANUAL 1185184 • To avoid green yolk (which is a deposit of iron sulfide) chill the eggs immediately after rem oving from the steamer by plunging them into a cold water bath (preferably contai ning ice). • A quick and easy way to cook eggs for a salad mixture is to cra ...
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Southbend STRE-3EZ - page 11
S TRATO S TEAM C OUNTERTOP S TEAMER C LEANING & M AINTENANCE O WNE R ’ S M ANUAL 1185184 P AGE 11 OF 44 C LEANING & M AINTENANCE WARNING Shut off the steamer before cleaning or performing maintena nce. Southbend appliances are sturdily co nst ructed of the best materials and are designed to provide durable service when treated with ordina ...
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Southbend STRE-3EZ - page 12
C LEANING & M AINTENANCE S TRATO S TEAM C OUNTERTOP S TEAMER P AGE 12 OF 44 O WNE R ’ S M ANUAL 1185184 Surfaces which are marred collect dirt more rapidly and be come more difficult to clean. Ma rring also increases the possibility of corrosive attack. Refinishing may then be required. “Heat tint” is darkened areas that so met imes appea ...
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Southbend STRE-3EZ - page 13
S TRATO S TEAM C OUNTERTOP S TEAMER I NSTALLATION O WNE R ’ S M ANUAL 1185184 P AGE 13 OF 44 I NSTALLATION CAUTION Do not locate steamer adjacent to any high heat or grea se p roducing piece of equipment, such a s a range top, griddle, fryer, etc., that could allo w radiant heat to raise the exterior temperat ure of the steamer body above 130°F ...
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Southbend STRE-3EZ - page 14
I NSTALLATION S TRAT O S TEAM C OUNTERTOP S TEAMER P AGE 14 OF 44 O WNE R ’ S M ANUAL 1185184 S TEP 2 A : A TTACH L EGS AND B RACKETS A set of four legs is packed with steamers ord ered with legs. A threaded hole is located at each corner. Each leg has a corresponding mating thread. The legs can be a djusted to overcome a slightly uneven surface. ...
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Southbend STRE-3EZ - page 15
S TRATO S TEAM C OUNTERTOP S TEAMER I NSTALLATION O WNE R ’ S M ANUAL 1185184 P AGE 15 OF 44 Figure 6 Location of Connections and Vents S TEP 3: W ATER C ONNECTION NOTICE To meet warranty requirements, the sup ply wa ter must meet the following specifications: Pressure 30 to 60 PSI (205 to 410 kPa) Total Dissolved Solids (TDS) 60 PPM or less Hard ...
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Southbend STRE-3EZ - page 16
I NSTALLATION S TRAT O S TEAM C OUNTERTOP S TEAMER P AGE 16 OF 44 O WNE R ’ S M ANUAL 1185184 For 3-wire 3-phase installa tions, co nnect wires L1, L2, and L3 to the three terminals on the upper end of the co ntactor. For 2-wire 1-phase installa tions, co nnect wires L1 and L2 to t he two outer terminals on the upper e nd of the contactor. Make t ...
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Southbend STRE-3EZ - page 17
S TRATO S TEAM C OUNTERTOP S TEAMER I NSTALLATION O WNE R ’ S M ANUAL 1185184 P AGE 17 OF 44 S TEP 5: C HECK THE I NSTALLATION Check the installation of each steamer, as follows: 1. Check that all screws and bolts are tightened. 2. Check that the electrical conne ction has been made correctly. 3. Check that the steamer is level. If not, adj ust t ...
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Southbend STRE-3EZ - page 18
S ERVICE S TRATO S TEAM C OUNTERTOP S TEAMER P AGE 18 OF 44 O WNE R ’ S M ANUAL 1185184 S ERVICE WARNING ADJUSTMENTS AND SERVICE WORK MAY BE PERFORME D ONLY BY A QUALIFIED TECHNICIAN WHO IS EXPERIENCED IN, AND KNOWLEDGEABLE WITH, TH E OPERATION OF COMMERCIAL COOKING EQUIPMENT. TO ASSURE YOUR CONFIDENCE, CONT ACT YOUR AUTHORIZED SERVICE AGENCY FOR ...
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Southbend STRE-3EZ - page 19
S TRATO S TEAM C OUNTERTOP S TEAMER S ERVICE O WNE R ’ S M ANUAL 1185184 P AGE 19 OF 44 H OW THE S TEAMER O PERATES The steamer is a manual fill, “connectionless” steamer. The internal components of the steamer are shown in Figure 8. The only utility required for operation is electrical power. The unit is available in 208, 220, and 240V singl ...
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Southbend STRE-3EZ - page 20
S ERVICE S TRATO S TEAM C OUNTERTOP S TEAMER P AGE 20 OF 44 O WNE R ’ S M ANUAL 1185184 Figure 8 How the Steamer Operates ...
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Southbend STRE-3EZ - page 21
S TRATO S TEAM C OUNTERTOP S TEAMER S ERVICE O WNE R ’ S M ANUAL 1185184 P AGE 21 OF 44 Figure 9 Steamer Not Heating Up, “Power” Light Is Not Lit DISCONNECT POWER AT CIRCUIT BRE AKER Steamer not heating up, “Power” light not lit. Test operation of power switch (see page 25 ). Replace if necessary. If power switch is OK, replace “Power? ...
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Southbend STRE-3EZ - page 22
S ERVICE S TRATO S TEAM C OUNTERTOP S TEAMER P AGE 22 OF 44 O WNE R ’ S M ANUAL 1185184 Figure 10 Steamer Not Heating Up Properly or Not Cooking Properly, “Power” Light is Lit Steamer not heating properly or not cooking prope rly, “Power” light is lit. Check resistance between heating-cartridge contactor terminals and replace heating cart ...
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Southbend STRE-3EZ - page 23
S TRATO S TEAM C OUNTERTOP S TEAMER S ERVICE O WNE R ’ S M ANUAL 1185184 P AGE 23 OF 44 Figure 11 Buzzer Does Not Come On When Timer Runs Out Disconnect buzzer lead wires from the timer. Buzzer does not come on when timer runs out. Replace timer. Replace buzzer. Timer OK? No Yes DISCONNECT POWER AT CIRCUIT BRE AKER No Yes Does timer time down? Re ...
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Southbend STRE-3EZ - page 24
S ERVICE S TRATO S TEAM C OUNTERTOP S TEAMER P AGE 24 OF 44 O WNE R ’ S M ANUAL 1185184 Figure 12 Heating Cartridge Check (at Contactor) L1 A L2 B L3 C T op of Steamer Ohms 1. DISCONNECT POWER A T CIRCUIT BREAKER. 2. Turn Control Lever to OFF. 3. Remove right side panel of steamer. 4. DO NOT DISCONNECT H EATING- CA RTRIDGE LEAD WIRES F OR THIS TE ...
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Southbend STRE-3EZ - page 25
S TRATO S TEAM C OUNTERTOP S TEAMER S ERVICE O WNE R ’ S M ANUAL 1185184 P AGE 25 OF 44 Figure 13 Power Switch Check L1 L2 L3 14 25 36 Connector PL1 (socket half) Contactor L1 L2 L3 14 25 36 Connector PL1 (socket half) 14 25 36 Connector PL1 (socket half) T est-Lead Positions for Steps 5 to 7 T est-Lead Positions for Step 8 T est-Lead Positions f ...
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Southbend STRE-3EZ - page 26
S ERVICE S TRATO S TEAM C OUNTERTOP S TEAMER P AGE 26 OF 44 O WNE R ’ S M ANUAL 1185184 Figure 14 Contactor Check L1 A L2 B L3 C Actuator Button View Looking Down Behind Contactor Ohms No Continuity T op of Steamer 1. DISCONNECT POWER A T CIRCUIT BREAKER. 2. Remove right side panel. 3. Depress actuator on top of conta ctor. Actuator should travel ...
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Southbend STRE-3EZ - page 27
S TRATO S TEAM C OUNTERTOP S TEAMER S ERVICE O WNE R ’ S M ANUAL 1185184 P AGE 27 OF 44 Figure 15 Timer and Buzzer Check Buzzer T ime r 1 3 Inside of Control Panel Ohms Continuity 1. DISCONNECT POWER A T CIRCUIT BREAKER. 2. Remove right side panel. 3. Set timer for one minute and allow to time out. If timer does not run, then repla ce timer. 4. D ...
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Southbend STRE-3EZ - page 28
S ERVICE S TRATO S TEAM C OUNTERTOP S TEAMER P AGE 28 OF 44 O WNE R ’ S M ANUAL 1185184 Figure 16 Door Switch Check 1. DISCONNECT POWER A T CIRCUIT BREAKER. 2. Remove right side panel. 3. Open and close the steam er’s door while looki ng to see that the do or switch a ctuator rod actuates the door switch when the rod moves. 4. Disconnect the wi ...
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Southbend STRE-3EZ - page 29
S TRATO S TEAM C OUNTERTOP S TEAMER S ERVICE O WNE R ’ S M ANUAL 1185184 P AGE 29 OF 44 Figure 17 High-Limit Thermostats Check 1. Allow cavity bottom to cool before performing this test . 2. DISCONNECT POWER A T CIRCUIT BREAKER. 3. Remove left side panel. 4. Disconnect wire B4 from left side of high-limit thermo stat. 5. Disconnect wire B5 from r ...
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Southbend STRE-3EZ - page 30
S ERVICE S TRATO S TEAM C OUNTERTOP S TEAMER P AGE 30 OF 44 O WNE R ’ S M ANUAL 1185184 Figure 18 Water-Level-Control Sensor Check 1. DISCONNECT POWER A T CIR CUIT BREAKER . 2. Remove the left and right side panels. 3. Remove bottom panel (four screws). 4. Remove insulation cover panel (fou r nuts). 5. Locate the water-level-control sensor (at th ...
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Southbend STRE-3EZ - page 31
S TRATO S TEAM C OUNTERTOP S TEAMER S ERVICE O WNE R ’ S M ANUAL 1185184 P AGE 31 OF 44 Figure 19 Water Solenoid Check 1. DISCONNECT POWER A T CIR CUIT BREAKER . 2. Remove right side panel. 3. Disconnect wires B6 and B7 from water solenoid lead wires. 4. Place test probes into water sole noid le ad wires as shown a bove. 5. Resistance should be a ...
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Southbend STRE-3EZ - page 32
S ERVICE S TRATO S TEAM C OUNTERTOP S TEAMER P AGE 32 OF 44 O WNE R ’ S M ANUAL 1185184 Figure 20 Wiring Diagram for 208/220/240 Volt Models ...
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Southbend STRE-3EZ - page 33
S TRATO S TEAM C OUNTERTOP S TEAMER S ERVICE O WNE R ’ S M ANUAL 1185184 P AGE 33 OF 44 Figure 21 Wiring Diagram for 480 Volt Models ...
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Southbend STRE-3EZ - page 34
S ERVICE S TRATO S TEAM C OUNTERTOP S TEAMER P AGE 34 OF 44 O WNE R ’ S M ANUAL 1185184 P ARTS The following parts diagrams list and show serviceable par ts. For parts not listed, contact a So uthben d Authorized Parts Distributor or a South bend Autho rized Service Agency. Parts Diagram Page Structural Parts 35 Door Assembly Parts 37 Door Switch ...
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Southbend STRE-3EZ - page 35
S TRATO S TEAM C OUNTERTOP S TEAMER S ERVICE O WNE R ’ S M ANUAL 1185184 P AGE 35 OF 44 Structural Parts See drawing on following page. Key Part Number Quantity* Description 3EZ 5EZ 1 1185026 1 - STRE-3 DOOR ASSEMBLY (see page 377 for individual parts) 1185122 - 1 STRE-5 DOOR ASSEMBLY (see page 377 for individual parts) 2 1185016 1 1 DRIP PAN 3 1 ...
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Southbend STRE-3EZ - page 36
S ERVICE S TRATO S TEAM C OUNTERTOP S TEAMER P AGE 36 OF 44 O WNE R ’ S M ANUAL 1185184 Figure 22 Structural Parts See parts list on previous page. ...
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Southbend STRE-3EZ - page 37
S TRATO S TEAM C OUNTERTOP S TEAMER S ERVICE O WNE R ’ S M ANUAL 1185184 P AGE 37 OF 44 Figure 23 Door Assembly Parts Note: The entire door, assembl ed, can be ordered (see page 35). Key Part Number Qty Description 1 1177317 1 LATCH ASSEMBLY 2 1177344 4 SCREW, #10-24 × 3 /4 SLOTTED HEX 3 1146527 6 WASHER #10 LOCK, SS, 300 4 1146526 4 WASHER, #10 ...
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Southbend STRE-3EZ - page 38
S ERVICE S TRATO S TEAM C OUNTERTOP S TEAMER P AGE 38 OF 44 O WNE R ’ S M ANUAL 1185184 Figure 24 Door Switch Parts 3 4 1 2 5 6 7 8 Note: The entire door switch, asse mbled, can be ordered (see page 35). Key Part Number Qty Description 1 1185070 1 ARM, DOOR SW SWING STRATOSTEAM 2 1185071 1 BRACKET W/A, ST RATOSTEAM, DOOR SWITCH 3 1185195 1 SWITCH ...
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Southbend STRE-3EZ - page 39
S TRATO S TEAM C OUNTERTOP S TEAMER S ERVICE O WNE R ’ S M ANUAL 1185184 P AGE 39 OF 44 Figure 25 Control Panel Parts Key Part Number Qty Description 1- 17 1185039 1 CONTROL PANEL ASSEMBLY (assembled) 1 1170337 1 KNOB 2 1188947 1 POLYPANEL, CONTROL 3 1189024 1 PANEL, CONTROL W/A 4 1185205 1 GAUGE, THERMOMETER 2 IN 5 1170350 2 LIGHT, AMBER 240V SI ...
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Southbend STRE-3EZ - page 40
S ERVICE S TRATO S TEAM C OUNTERTOP S TEAMER P AGE 40 OF 44 O WNE R ’ S M ANUAL 1185184 Figure 26 Heating Cartridges, Thermost ats, and Contactor Parts Key Part Number Quantity* Description 3EZ 5EZ 1 1181032 1 1 CONTACTOR 208-240V 2 1181501 6 - HEATER CARTRIDGE, 208V 60HZ (for Model STRE-3) 1181771 - 6 HEATER CARTRIDGE, 208V 60HZ (for Model STRE- ...
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Southbend STRE-3EZ - page 41
S TRATO S TEAM C OUNTERTOP S TEAMER S ERVICE O WNE R ’ S M ANUAL 1185184 P AGE 41 OF 44 Figure 27 Water Train Parts See drawing on following page. Key Part Number Qty Description 1 1176385 4 FITTING, 1/8NPT × 3/8CC STRAIGHT 2 1185292 1 TUBE, FLEX .375 × 18 ″ 3 1184260 1 STRAINER, Y IN-L INE 1/8 ″ NPTF 4 1176384 1 NIPPLE, CLOSE 1/8 NPT, 3/4 ...
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Southbend STRE-3EZ - page 42
S ERVICE S TRATO S TEAM C OUNTERTOP S TEAMER P AGE 42 OF 44 O WNE R ’ S M ANUAL 1185184 Cabinet Base Parts See drawing on following page. Key Part Number Qty Description 1 1188933 2 PANEL, 12" SS DOOR 2 1188934 2 LINING, 12" SS DO OR 3 1183987 2 HANDLE, CATCH DOOR * 1182637 2 CATCH, MAGNETIC, SGS 4 1183985 1 HINGE ASSEMBLY, UPPER LEFT 5 ...
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Southbend STRE-3EZ - page 43
S TRATO S TEAM C OUNTERTOP S TEAMER S ERVICE O WNE R ’ S M ANUAL 1185184 P AGE 43 OF 44 Figure 28 3 4 1 2 5 6 7 8 9 10 13 14 11 12 15 Cabinet-Base Parts See parts list on previous page. ...
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Southbend STRE-3EZ - page 44
S TRATO S TEAM C OUNTERTOP S TEAMER P AGE 44 OF 44 O WNE R ’ S M ANUAL 1185184 StratoSteam Countertop Steamer Models STRE-3EZ and STRE-5EZ A product with the Southbend name in corporates the bes t in durability and low maintenance. We all re cognize, however, that replacement parts and oc casional professi onal service may be nec essary to extend ...
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