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User Guide ...
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© Copyright 2014 Hewlett-Packard Development Company, L.P. Microsoft and Windows are U.S. registered trademarks of the Microsoft group of companies. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and s ...
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Table of contents 1 Getting information ....................................................................................................................................... 1 2 Setting up your computer .............................................................................................................................. 3 Connecting to th ...
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9 Specifications ............................................................................................................................................. 24 Operating specifications ...................................................................................................................................... 24 10 Support information .. ...
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1 Getting information Tasks Instructions ● Set up your computer Setup Instructions or Quick Setup poster – or – See Setting up your computer on page 3 . ● Connect to the Internet See Connecting to the Internet (select models only) on page 4 . ● Recover factory settings See System Recovery on page 16 . ● See how-to videos about using the ...
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Tasks Instructions Go to http://welcome.hp.com/country/us/en/wwcontact_us.html . ● Find ergonomic information Safety & Comfort Guide : From the Start screen, type support , and then select the HP Support Assistant app. Or, from the Windows desktop, click the question mark icon in the notification area, at the far right of the taskbar. Select ...
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2 Setting up your computer WARNING! To reduce the risk of electrical shock or damage to your equipment: ● Place the computer in a location away from water, dust, moisture, and soot. These environmental factors can increase the temperature inside your computer or cause fire or electrocution. ● Do not disable the power cord grounding pin. The gro ...
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NOTE: Use only licensed original software. Installing copied software could result in an unstable installation, infect the computer with a virus, or be illegal. NOTE: A security solution is designed as a deterrent, but it might not be able to prevent theft, mishandling, or software attacks. Connecting to the Internet (select models only) To connect ...
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3 Navigating the screen You can navigate the computer screen in the following ways: ● Using touch gestures (select models only) ● Using the keyboard and mouse Select computer models have special action keys or hot key functions on the keyboard to perform routine tasks. Using touch gestures You can customize the touch gestures by changing settin ...
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Icon Description Lists open apps. Snaps open apps. Switches between open apps. Shows the available commands in an open app. Shows or hides the desktop. Opens the Search charm. Opens the Share charm. Opens the Devices charm. Opens the Settings charm. Plays the previous track of an audio CD or the previous section of a DVD or a BD. Begins, pauses, or ...
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Icon Description Mutes or restores speaker sound. Decreases speaker volume incrementally as long as you hold down the key. Increases speaker volume incrementally as long as you hold down the key. Displays options for a selected object. Using Windows shortcut keys Windows provides shortcuts so that you can perform actions quickly. Press the Windows ...
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4 Protecting your computer Your computer includes features that help protect the integrity of your system and its data from unauthorized access. Review these features to ensure proper use. Computer security features Computer risk Computer feature Unauthorized use of the computer or user account User password A password is a group of characters that ...
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5 Troubleshooting If you have problems using any peripheral devices such as a monitor, or a printer, with your computer, for more extensive troubleshooting refer to the documentation provided by the product manufacturer. The following tables present some issues you might encounter while installing, starting up, or using your computer and suggest po ...
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Symptom Possible solution Press and hold the power button on the computer for 5 or more seconds to turn off the computer, and then press the power button to turn on the computer. Error message: Invalid system disk or Non- System disk or Disk error When drive activity stops, remove the optical disc inside the optical drive, and then press the spaceb ...
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Keyboard and mouse (with cable) Symptom Possible solution Keyboard commands and typing are not recognized by the computer Use the mouse to turn off the computer. Disconnect and reconnect the keyboard to the back of your computer, and then restart your computer. Mouse (with cable) does not work or is not detected Disconnect and reconnect the mouse c ...
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Symptom Possible solution 2. Confirm that the mouse is on (A) , and then press and hold the Connect button (B) on the underside of the mouse for 5 to 10 seconds until the LED on the transceiver lights up or stops flashing. The transceiver connection session times out after 60 seconds. To confirm that the connection was established, and that the tra ...
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Symptom Possible solution Turn off your computer, and then disconnect and reconnect the speakers. Be sure that the speakers are connected to an audio jack, not a microphone or headphone jack. To resume from Sleep mode, press the Sleep button (select models only), or press esc . Unplug headphones if they are connected to your computer (or speaker sy ...
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Software troubleshooting Symptom Possible solution To resolve software problems, try these methods: ● Turn the computer off completely, and then turn it on again. ● Update the drivers. See “Updating device drivers,” in the next entry. ● Restore your computer to a configuration that was in use before the software was installed. See "M ...
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Symptom Possible solution To revert to an earlier version of a driver, select Roll Back Driver , and then follow the on-screen instructions. Microsoft System Restore If you have a problem that might be caused by software that you have installed on your computer, use System Restore to return the computer to a previous restore point. You can also set ...
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6 System Recovery System Recovery completely erases and reformats the hard drive, deleting all data files you have created, and then reinstalls the operating system, programs, and drivers that were installed at the factory. Therefore, you must manually reinstall any software that was installed after the computer left the factory. NOTE: Always use t ...
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5. Select HP Recovery Environment , and then click OK to restart. 6. Select System Recovery . 7. Follow the on-screen instructions. NOTE: If your system does not detect a recovery partition, it prompts you to insert recovery media. Insert the disc or USB flash drive, select Yes , and then click Next to restart the computer and run HP Recovery Manag ...
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Or, if the computer is not responding, press and hold the power button for approximately 5 seconds, or until the computer turns off. 4. Disconnect all peripheral devices from the computer except the monitor (select models only), keyboard, and mouse. 5. Press the power button to turn on the computer. If you are using a recovery DVD, the computer aut ...
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Creating recovery media To create recovery discs: 1. Close all open programs. 2. From the Start screen, type recovery , and then select HP Recovery Manager . If prompted, click Yes to allow the program to continue. 3. Select Create recovery media using blank DVD(s) , and then select Next . 4. Follow the on-screen instructions. Label each disc as yo ...
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7 Maintenance It is important that you perform simple maintenance of your computer to be sure that it works at peak performance. Schedules and tasks Follow these instructions at the recommended intervals for proper maintenance. Weekly Software cleanup Use Disk Cleanup or safe third-party cleaning tools to remove junk files and temporary files that ...
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Cleaning your computer Use the following products to safely clean your computer: ● Dimethyl benzyl ammonium chloride 0.3 percent maximum concentration (for example, disposable wipes, which come in a variety of brands) ● Alcohol-free glass-cleaning fluid ● Water with mild soap solution ● Dry microfiber cleaning cloth or a chamois (static-fre ...
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Cleaning the keyboard or mouse WARNING! To reduce the risk of electric shock or damage to internal components, do not use a vacuum cleaner attachment to clean the keyboard. A vacuum cleaner can deposit household debris on the keyboard surface. CAUTION: To prevent damage to internal components, do not allow liquids to drip between the keys. ● To c ...
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8 Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the oper ...
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9 Specifications Operating specifications NOTE: To determine the exact electrical ratings of your computer, refer to the computer ratings label, located on the outside of the computer. Factor Metric U.S. Operating temperature 5°C to 35°C 41°F to 95°F Storage temperature -20°C to 60°C –22°F to 149°F Operating humidity 15% to 80% @ 26°C 15 ...
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10 Support information How to get help HP support can help you get the most from your computer. You will find what you need with tools located on your computer and with information available on the Web, by phone, or through your local retailer. Before contacting HP support, it’s important to have the following information handy: ● Model number ...
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Customer support for repairs If your computer needs to be repaired, or to have parts replaced, you have two choices: ● You can easily replace many of your computer parts that are considered consumer replaceable. This is the fastest method of repair, because many times we can send the part directly to your home or business in a few days. (This opt ...
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Index A action keys 5 C caring for your computer 21 cleaning your computer 21 computer security features 8 troubleshooting 9 F fn key 5 H Help and Support 1, 25 hot keys 5 HP PC Hardware Diagnostics (UEFI) downloading 23 using 23 I internet, connecting 4 M maintenance, schedules and tasks 20 O operating specifications 24 R recovery media choosing 1 ...
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