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Manuel d’utilisation AltiGen comm 720

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Summary
  • AltiGen comm 720 - page 1

    IP 720 Phone ™ User Manual 7/2009 4290-00 17 ...

  • AltiGen comm 720 - page 2

    WARNING! Toll fraud is committed when individuals unlawfully gain access to customer telecommunication systems. This is a crim inal offense. Currently, we do not know of any telecom m unicatio n s system that is immune to this type of criminal activity. AltiG en Communications, Inc., will not accept liability for any damages, including long distanc ...

  • AltiGen comm 720 - page 3

    IP 720 User Manua l i Contents Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . i Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v About This Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 C HAPTER 1 The IP 720 Phon e . . . . . ...

  • AltiGen comm 720 - page 4

    ii IP 720 Us er Manua l C HAPTER 4 User Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 The LCD Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 Basic Phone Ope ration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 Appendix A . . . . . . . . . . . . ...

  • AltiGen comm 720 - page 5

    IP 720 U ser Manual iii NOTE This equipment has been tested and found to comply with the limi ts f or a Class B digita l device, pu rsuant to Part 15 of the F CC Rules. T hese limits are design ed to provid e reason able p rotection against harmf ul interference in a residential inst allation. This equipmen t generates, uses and can radiate radio f ...

  • AltiGen comm 720 - page 6

    iv IP 720 User Manual ...

  • AltiGen comm 720 - page 7

    IP 720 Us e r Man ua l v Warranty What The Warranty Covers AltiGe n Communi catio ns warrant s its hardware produc ts to b e fre e from de fects in mater ial and workm ansh ip du ring t he war ranty p eriod . If a prod uct prov es to be defective in material or workman ship duri ng the warr anty period, AltiGen Communi cations will, at its sole opt ...

  • AltiGen comm 720 - page 8

    vi IP 720 Us e r Man ua l How to Obtain Service End user c ustomers sho uld contact y our Authoriz ed AltiGen Deale r for service. Authorized AltiG en Dealers must follow the st ep s below for service: 1. Take or sh ip the p roduct (ship ment pr epaid) to your AltiGen distribu tor or to AltiGen Communi cations, Inc. All materials b eing retu rned t ...

  • AltiGen comm 720 - page 9

    IP 720 Us e r Manual 1 About This Manual This manual describes how to get the Alti-IP 720 pho ne up and running on a voic e ove r IP (V oIP) netw ork . It prov ides informat ion about how to set up, conn ect cables t o, and configure an IP 720 phone. It al so provid es infor mation on how to configure the network and IP settin gs. How to us e the p ...

  • AltiGen comm 720 - page 10

    2 IP 720 User Ma nual ...

  • AltiGen comm 720 - page 11

    IP 720 U ser Manual 3 C HAPTER 1 The IP 720 Phone TheAltiGen IP 720 phone is a b usiness telephone t hat provides voi ce communication o v er an IP network. The IP 720 provides bu ilt-in power-over-Eth ernet support and f unctionality similar to traditional bus ines s phon es, including automatic redial, on-hook dial ing, ha nds - free oper atio n ...

  • AltiGen comm 720 - page 12

    4 IP 720 U ser Manual 1 LCD S creen Displays fe atures such as da te, time, phone n umber, caller ID, ca ll waiting, line /ca ll status and call tim e. 2 Message Waiting Indicator Light* Blinks when a m essage is waiting or a c all is coming in. 3 Progr am- mable Keys* 1-15 15 pr ogramm able keys c an be co nfigu red b y the system admi ni strator ...

  • AltiGen comm 720 - page 13

    IP 720 U ser Manual 5 Note: * Indicates a normal oper ati ng mode k ey feature, which is availabl e only after r egistering the IP 720 with the phone server and logged in as an extens ion. 14 Navi gation butto ns  /  butt ons let y ou scroll t hrough te xt on the LCD screen.  butto n selects a menu item or se tting.  butto n returns to ...

  • AltiGen comm 720 - page 14

    6 IP 720 U ser Manual Figure 2. IP 720 Phone , Bottom Vi ew 1 DC Port Connects to po wer outlet 2 Power Cable Restraint Secures t he power cable, prev enting it from accide ntall y being pu lled ou t 3 DC/PoE Switch Switches between DC power and Power over Ethernet 4 LAN Port Connects to netw o rk (10/ 100/10 00 Base T) 5 PC Access Port Connects t ...

  • AltiGen comm 720 - page 15

    IP 720 U ser Manual 7 Hardware Items in the Package The following h ardware items are included in this package: • IP 720 set and stand • Handset • Handset cord • Power cord • Network cable • 3.5 mm to USB cab le You can pur chase separately: • A wall mount bracket • AC/DC power adap t er Supporte d Telephony Features The IP 72 0 pro ...

  • AltiGen comm 720 - page 16

    8 IP 720 U ser Manual Auto Answer Rin g Wh en Au to An swe r is se t to Yes, sp ecifi es how many seconds the IP phone should ring b efore the call is au to mat ically answered (1-20 seco nds). Auto Answer Dev [d evice] Wh en A uto An swe r is se t to Yes, sp ecifi es whether the ca ll should be auto m atica lly an s wered through the sp eaker or h ...

  • AltiGen comm 720 - page 17

    IP 720 U ser Manual 9 Call Record Allows a programmabl e key to be used for on - deman d rec ord ing. • Must be enabled by th e system admini strat or. • User presses the key to start record ing, pr esses th e ke y again to stop reco rdi ng. There is no pa use functi on. W hen the ca ll is rec o r di ng, th e ligh t is on . • Recor de d conve ...

  • AltiGen comm 720 - page 18

    10 IP 720 User Ma nual Headset but ton Wh en pres sed, the user will be a ble t o ac tivate the RJ-9 headse t port. • This b utton i s used as a hook switch for head set port s. • The but to n is used as a he ad set-in- use indi cator when a Plan t ronics wireless PSB p ort is con nected. The headset on-hook and off-hook is cont r ol led by the ...

  • AltiGen comm 720 - page 19

    IP 720 User Manual 11 American Disabilities Act (ADA) Complianc e The hearing aid-compatible handset on th e IP 720 p hone is equipped with a magnetic coupler, which meets the ADA HAC requirements. The dialing pad also complies with ADA standards. Redi al butto n R edials a select ed nu mber from th e last1 6 numbe rs dialed . • Pressing Enter di ...

  • AltiGen comm 720 - page 20

    12 IP 720 User Ma nual ...

  • AltiGen comm 720 - page 21

    IP 720 User Manual 13 C HAPTER 2 Setting Up the IP 720 Phone To set up the IP 72 0 phone, follow these inst ructions: 1. Gather net work se ttings informati on (this i nformation is need ed to configure the IP 720): • MAX Communication Server ( M AXCS) IP address • IP 720 phone’s IP address This address is needed if y our company does no t us ...

  • AltiGen comm 720 - page 22

    14 IP 720 User Manual — CHECK MEMORY (RAM checking state) — CHECK FW (Firmware checking s tate) — INIT NETWORK — LOADING FW... — LOADING NOW. — Boot Done — INITIALIZING 4. Config ure startup net work settings . (To dis play the phon e’s menu, as required below, pres s the Menu button on the phone. Use the  /  buttons to scroll ...

  • AltiGen comm 720 - page 23

    IP 720 User Manual 15 c. The phon e will attempt to register, as shown in the LCD screen: If the phone s uccessfully passes through thes e stages, the phone shows the date, time, and extension in the LCD screen an d is now in normal oper ating mode. If it doesn’t pa ss th rough these stages su ccessf ully, refer to “Troublesh ooting” on pag e ...

  • AltiGen comm 720 - page 24

    16 IP 720 User Manual • Rebootin g the phone —To reboot t h e IP 72 0 p hon e, p r ess * * 3 , then press the Enter button. ...

  • AltiGen comm 720 - page 25

    IP 720 User Manual 17 C HAPTER 3 Configuring the IP 720 Phone Phone, system, an d network settings can be configu red through the IP phone’s menu. The pho ne can also be regist ered through this menu, if necessary. • To g et to the m e nu, pr ess the Me nu button. •  /  buttons scroll the menus and settin gs in the LCD screen. •  b ...

  • AltiGen comm 720 - page 26

    18 IP 720 User Manual System Settings Ring Tone Phone Setting > Ring Tones Sets the desired ri ng tone. Auto Answer Phone Setting > Auto Answer Sets wh ether to enable auto matic answeri ng. Auto Answer Ring Phone Setting > Auto Ans Ring Sets how ma ny sec on ds the phone should rin g befor e it is aut omatica lly answer ed. Appear s on me ...

  • AltiGen comm 720 - page 27

    IP 720 User Manual 19 Network Set t ings Registr ation from the Phone’s Menu Under normal cir cumstances, the I P 720 phone r egisters itself automatically. However, if regist ration failed for some reason (f or example, the server was n ot availabl e), registration can be started again from th e IP 720 p hone’s menu : 1. Press the Menu button. ...

  • AltiGen comm 720 - page 28

    20 IP 720 User Manual Configu ring IP Settings An IP address is a unique logical addr ess that identifies each host computer on a TCP/I P network. A n IP address is a 32-bit number expressed as four decimal num bers from 0 to 255, separated by peri ods. Use these guidelines when manu ally configuring the IP settings : • Ensure the defau lt gatewa ...

  • AltiGen comm 720 - page 29

    IP 720 User Manual 21 1. Press the M enu button. 2. Use the  button to scroll to System , then press the Ente r button. 3. Scr oll to TFTP Server , then press Ente r . 4. Enter the TFTP server address, using the * key to input period s. 5. T he IP 720 wil l do wnlo ad th e firm war e fro m the TFT P serve r on t he next reb oot. 6. Reboot by unp ...

  • AltiGen comm 720 - page 30

    22 IP 720 User Manual Distinctive Ringing Support If the Distinctive Ring options are enabled by the s ystem administrator , you may h ave three different ring cad ences that dis tinguish the typ es of calls: • Internal call = 1 ring • External call = 2 rings • Operator call = 3 rings Workgroup St at us Display A programmab l e key can be con ...

  • AltiGen comm 720 - page 31

    IP 720 User Manual 23 Greetings are affiliated with activit y codes. The u ser can choose, f or example, the “meeting” greeting or the “bu siness trav el” greeting. See “Activity Butto n,” b e low . Activi ty Button The IP 72 0 phone’s Activity button lets users select an activit y code that corresponds to their activity stat us (for ...

  • AltiGen comm 720 - page 32

    24 IP 720 User Manual ...

  • AltiGen comm 720 - page 33

    IP 720 User Manual 25 C HAPTER 4 User Guide The LCD Screen In normal o perating mode, the phone’s LC D screen displays the date, time, and extension nu mber on the first line: If an activity co de has been set on the phone, that code is displayed in place of the extension n umber. Examples of activity codes are MEETING, AWAY, TRAVEL. Other mes sa ...

  • AltiGen comm 720 - page 34

    26 IP 720 User Manual TH - Number of calls in queue whose queue time is greater than the service level th reshold. SL - Service level in percentage. Not Ready - Age nt is not ready to receive w orkgroup calls . Basic Ph one Operation * Indicate s a normal opera ting mode phone feature, wh ich is availa ble only after registe ring the IP 72 0 with t ...

  • AltiGen comm 720 - page 35

    IP 720 User Manual 27 Con feren ce* To initiate a conference during a call: 1) Press the Conference but ton (this automatically selects a new line and places the other party on hold). 2) Enter the target telephone number. 3) When the call connects, press the Conference button again OR the  but ton to cancel the conference and return to t he orig ...

  • AltiGen comm 720 - page 36

    28 IP 720 User Manual Greeting* Press the Greeting but t on to quickly acce ss voice mail greetings. Handset/ Headset/ Speaker To switch between hands et, headset and sp eaker, the user can go offhook, press the Speaker button, or press the Headset button. Hold* During a call: 1) Press the Hold button to p ut the current call on hold and make a new ...

  • AltiGen comm 720 - page 37

    IP 720 User Manual 29 Progr am- mable Key* • N/A • BLF • Fea ture Code • Admin Defined # • Line Par k • Call Record • Workgr oup Status • User Defined # 1) Press the appropriate key (keys 1-15) to initiate one of the following functions pre-assigned by the system administrator: Busy Lamp Field, AltiServ Feature Code, Admin Defined # ...

  • AltiGen comm 720 - page 38

    30 IP 720 User Manual * * Feature Codes * * 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . Resto re de faul t setti ngs ( when u ser i s in the Configura tio n Menu) * * 3 . . . . . . . . . . . . . . . . . . . . . . . . . . . Rebo ot AltiServ Feature Codes ## <p wd> . . . . . . . . . . . . . . . . . . . . . . . Log in to vo ice m ail ...

  • AltiGen comm 720 - page 39

    IP 720 User Manual 31 Making Cal l s #34 . . . . . . . . . . . . . . . . . . . . . . . . . . . . Dial By Na me 1 #35 . . . . . . . . . . . . . . . . . . . . . . . . . . . . Virtu al Lo g In ( Stati on Pr ivile ge Ove rride ) #69 . . . . . . . . . . . . . . . . . . . . . . . . . . . . Dial Last C aller #77 . . . . . . . . . . . . . . . . . . . . . . ...

  • AltiGen comm 720 - page 40

    32 IP 720 User Manual Dialing an IP Number Directly from the IP 720 To dial an IP number directly f rom the IP 720 phon e set, ente r the IP address, using the * key to enter periods and followed by the # key. Note: Th is works only when the IP 720 is operating in Bas ic mode. If the IP 720 is config ured for a public IP addres s, you can call othe ...

  • AltiGen comm 720 - page 41

    IP 720 User Man ual 33 Appendix A Specifications Net work Proto cols • SIP, RTP, RTCP, TFTP, TCP, UDP, DHCP, DNS, ARP, ICMP, Telnet Cal l Con trol Proto cols • SIP Audio Standards • C odec: ITU G.711 (PCM ), two low bit rate (G.723 .1 and G.729A / G.729AB) • Acousti c E ch o ca ncellati on supporting hi gh- quality speake rphone • Ful l-d ...

  • AltiGen comm 720 - page 42

    Trouble shooting 34 IP 720 Use r Man ual Troubles hooting The follo wing table p r ovides help for th e most common problems an end user may en counter . For IP 720 phone questions or problems not lis ted here, contact AltiGen T echnical Suppor t . Headset • H ea dse t RJ-9 port Important : Contac t AltiG en fo r the mo st cu rre nt l ist of ce r ...

  • AltiGen comm 720 - page 43

    Appendix A IP 720 User Man ual 35 Image upda te faile d. If settin g Boot Download to Yes, after th e phone reboots an d if the sett ing still says Yes, the boot failed . • Check t he IP 7 20 pho ne’s IP a ddress, net work, default ga tew a y set tings. • Check th e network co nn ection. • Check t he TFTP ser v er IP addr ess and ma ke sure ...

  • AltiGen comm 720 - page 44

    Trouble shooting 36 IP 720 Use r Man ual Regist er failed • C he ck to make sure the ext e nsio n num ber and exte nsio n passw ord a re set up prope rly and that th e IP extens io n is enable d . • Check to mak e sure th e IP P hon e Se r vi ce is started in MAXCS. • If IP phon e is associa ted with a physi cal phone (with the same ex tensio ...

  • AltiGen comm 720 - page 45

    Appendix A IP 720 User Man ual 37 LCD Message s Local Menu Configuratio n Me ssages The following messages may be dis played in the LCD when accessing the IP 720 phone’s men u: Mess age Exp lana tion conf timeout! After 2 minu tes inside the conf igu ra ti on m en u, if no action is taken , the LCD will show thi s message and then quit t he menu. ...

  • AltiGen comm 720 - page 46

    Trouble shooting 38 IP 720 Use r Man ual IP Phone Runnin g Messag es The follo wing messages may be displayed in th e LCD when running the IP 720: Message Definitio n AW UNREACHABLE! Fai led to connect to the AltiG en phone server. T he us er is trying to regi ster the IP phone with an invali d I P phone’s IP ad dress or the AltiGen Pho ne Server ...

  • AltiGen comm 720 - page 47

    Appendix A IP 720 User Man ual 39 IP Phone Boot Messag es The follo wing messages may be displayed in t he LCD wh en booting the IP 720: REGISTERING! User en te re d #27 to manu al ly register th e IP ex tension. REMOVE OLD EXT. Wh en #27 is en te re d, the exten sion/passwor d config ura tion in the IP phon e i s removed. WRONG PASSWORD! R eg ist ...

  • AltiGen comm 720 - page 48

    Trouble shooting 40 IP 720 Use r Man ual ...

  • AltiGen comm 720 - page 49

    IP 720 User Man ual 41 Glossary A ASCII - American Standard Code for Information Interchange. B Boot - to ca use the compute r to start ex ecuting instru ctions. BPS - Bits Pe r Second . The num ber of bits transm itted per s econd. C configure - to determin e and assign the equ ipment ca binet or chassis con tents a nd location of eac h card , as ...

  • AltiGen comm 720 - page 50

    42 IP 720 Use r Man ual E exte nsio n num ber - an arbitrary n umber of tw o to five digits that matc hes a station to a particular user. F Firewall - a se t of r el ate d pr og ra ms , loc a t e d at a netwo rk gateway se rv er , that protec t s the reso urces of a net w ork from us ers of othe r networ k s. FLASH - a sudden brief si gnal. Acti va ...

  • AltiGen comm 720 - page 51

    Glossary IP 720 User Man ual 43 L Local address - an address us ed in a periphera l node or stat ion in place of a net work address an d t ransf or med to or f r om a network ad dress fo r deliver y purpos es. Logoff - the procedure by which a user disco nnects from a pr ogra m or session. Logon - th e pro cedur e by which a u ser begi ns a p rogra ...

  • AltiGen comm 720 - page 52

    44 IP 720 Use r Man ual P phy sical exte nsi on - is associated with a phy sical port an d devi ce. An ext ension is created, by default , as a physical extensi on (as op po sed to a virt u al or workg r oup extension ) unless there are n o more physical po rts available . ping (Packet InterNe t Groper) - a program used to test whether a particular ...

  • AltiGen comm 720 - page 53

    Glossary IP 720 User Man ual 45 T TCP/IP - T ransmissi on Co ntrol P rotocol /Internet Pro tocol. A fu ll set of proto cols used on th e Intern et . TDM - Time Divi sion Mu ltiple xing. TFTP (Trivial File Transfer Protocol) - a versio n of the TCP/IP FTP pro tocol tha t has no directory or password capab ility. transfer - this feature re directs a ...

  • AltiGen comm 720 - page 54

    46 IP 720 Use r Man ual ...

  • AltiGen comm 720 - page 55

    IP720 User Ma nual 47 Index A activat ing IP phone e x tension 14 Activity b utton 7 , 23 assigning a local IP address 20 a TFTP server 20 audio stan dards 33 au to an s w er 7 device 8 ring 8 B BLF, configuring 8 Boot Download 18 Bus y L a mp Fi eld, conf igurin g 8 C call con t rol proto cols 33 Call Log butt on 5 , 8 Call Record butto n, usin g ...

  • AltiGen comm 720 - page 56

    48 IP72 0 U se r Man u al LCD messages, explained 37 , 38 , 39 LCD screen 4 , 25 , 33 LED, in b u ttons 33 line p a rk, configu ring 10 local addres s, se tting 19 M MAX Comm u nication Server, se tting IP address 18 memo ry, IP 720 phone 33 Menu butto n 4 Messa ge Waiting l ight 4 Mute bu tto n 10 N navigat ion bu ttons 5 networ k mask, setting 19 ...

Fabricant AltiGen comm Catégorie IP Phone

Les documents que nous recevons du fabricant de l'appareilAltiGen comm 720 peuvent être divisés en plusieurs groupes. Ceux-ci sont, entre autres:
- dessins techniques AltiGen comm
- manuels d’utilisations 720
- fiches produit AltiGen comm
- dépliants
- ou étiquettes-énergie AltiGen comm 720
Tous sont importants, mais les informations les plus importantes du point de vue de l'utilisation de l'appareil se trouvent dans le manuel d’utilisation AltiGen comm 720.

Un groupe de documents appelé manuels d’utilisation est également divisé en types plus spécifiques, tels que: Manuels d’installation AltiGen comm 720, manuels d’entretien, brefs manuels ou manuels de l’utilisateur AltiGen comm 720. Selon vos besoins, vous devriez chercher le document dont vous avez besoin. Sur notre site, vous pouvez voir le manuel le plus populaire d’utilisation du produit AltiGen comm 720.

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Manuel d’utilisation complet de l’appareil AltiGen comm 720, quelle devrait-elle être?
Le manuel d’utilisation, également appelé le mode d’emploi, ou tout simplement le manuel, est un document technique destiné à aider à utiliser AltiGen comm 720 par les utilisateurs. Des manuels sont généralement écrits par un rédacteur technique, mais dans un langage accessible à tous les utilisateurs AltiGen comm 720.

Le manuel d’utilisation complet AltiGen comm, devrait inclure plusieurs éléments de base. Certains d'entre eux sont moins importants, tels que: la couverture / page de titre ou pages d'auteur. Cependant, la partie restante, devrait nous fournir des informations importantes du point de vue de l'utilisateur.

1. Introduction et des conseils sur la façon d'utiliser le manuel AltiGen comm 720 - Au début de chaque manuel, nous devrions trouver des indices sur la façon d'utiliser le document. Il doit contenir des informations sur l'emplacement de la table des matières AltiGen comm 720, FAQ ou des problèmes les plus fréquents - les points qui sont les plus souvent recherchés par les utilisateurs de chaque manuel
2. Table des matières - index de tous les conseils pour lAltiGen comm 720 qui peuvent être trouvés dans le document courant
3. Conseils sur la façon d'utiliser les fonctions de base de l’appareil AltiGen comm 720 - qui devraient nous aider dans les premières étapes lors de l'utilisation AltiGen comm 720
4. Troubleshooting - séquence systématique des activités qui nous aideront à diagnostiquer et ensuite résoudre les principaux problèmes de AltiGen comm 720
5. FAQ - questions fréquemment posées
6. Détails du contact Informations sur l'endroit où chercher le contact avec le fabricant / service AltiGen comm 720 dans un pays donné, si le problème ne peut être résolu par nous-mêmes.

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