Manuel d’utilisation Enterasys Enterasys Matrix 2G4082-25

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  • Enterasys Enterasys Matrix 2G4082-25 - page 1

    8.5x11-inch cover with bleed on 4 sides Enterasys Matrix ® DFE-Platinum Series Hardware Installation Guide Module 2G4082-25 P/N 9034310-01 ...

  • Enterasys Enterasys Matrix 2G4082-25 - page 2

    ...

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    i Notice Enterasys Networks  reserves  the  right  to  make  changes  in  specifications  and  other  information  contained  in  this  document  and  its  web  si te  without  prior  notice.  The  reader  should  in  all  cases  co nsult  Enterasys Netw orks ...

  • Enterasys Enterasys Matrix 2G4082-25 - page 4

    ii Regulatory Compliance Information Federal Communications Commission (FCC) Notice This  device  complie s  with  Par t  15  of  the  FCC  ru les.  Operation  is  subject  to  the  following  two  conditions:  (1)  this  device  may  not  cause  harmful  interference,  a ...

  • Enterasys Enterasys Matrix 2G4082-25 - page 5

    iii Electromagnetic Compatibility (EMC) This  product  complies  with  the  following:  47  CFR  Par t s  2  and  15,  CSA  C108.8,  2004/108/EC,  EN  55022,  EN  61000 ‐ 3 ‐ 2,  EN 61000 ‐ 3 ‐ 3,  EN  55024,  AS/NZS  CISPR  22,  VCCI  V ‐ 3.  Compatibilidad ...

  • Enterasys Enterasys Matrix 2G4082-25 - page 6

    iv ѻ ѻ ક䇈ᯢк䰘ӊ Supplement to Product Instructions ᳝↦᳝ᆇ⠽䋼៪ܗ㋴ (Hazardous Substance) 䚼ӊৡ⿄ (Parts) 䪙 3E ∲ +J 䬝 &G ݁Ӌ䫀 &U   ໮⒈㘨㣃 3%% ໮⒈Ѡ㣃䝮 3%'( 䞥ሲ䚼ӊ (Metal Parts) hƻ ƻ h ƻ ƻ ⬉䏃῵ഫ ( Circuit ...

  • Enterasys Enterasys Matrix 2G4082-25 - page 7

    v VCCI Notice This  is  a  class  A  product  based  on  the  standard  of  the  Vo l u n t a r y  Contro l  Council  for  Interfer ence  by  Information  T echnology  Equipment  (VCCI).  If  this  equipm ent  is  used  in  a  domestic  environme nt,  radio ...

  • Enterasys Enterasys Matrix 2G4082-25 - page 8

    vi Declaration of Conformity Application  of  Co uncil  Directiv e(s): 2004/108/EC 2006/95/EC Manufacturer ’ s  Name : Enterasys Networks, Inc. Manufacturer ’ s  Address: 50  Minuteman  Road Andover ,  MA  01810 USA European  Representative  Addre ss: Enterasys Networks,  Ltd. Nexus  House,  Newbury  ...

  • Enterasys Enterasys Matrix 2G4082-25 - page 9

    vii shall  not  be  permitted  by  that  applicable  law ,  such  rights  are  expressly  excluded.  Info rmation  necessary  to  achieve  interoperability  or  correct  errors  is  available  from  Enterasys  upon  request  and  upon  payment  of  Enterasy ...

  • Enterasys Enterasys Matrix 2G4082-25 - page 10

    viii 8. AUDIT  RIGHTS. You  hereby  acknowledge  that  the  intellectual  pr operty  rights  associated  with  the  Program  are  of  critical  value  to  Enterasys,  and,  accordi ngly,  You  hereby  agree  to  maintain  complete  books,  records  and  accoun ...

  • Enterasys Enterasys Matrix 2G4082-25 - page 11

    ix Contents About This Guide Who Should Use This G uide .............. ............. ................ ............. ................ ............. ................ ............. ........... xi How to Use This Guide ....................... ............. ................ ............. ............. ................ ........... ............... ....... ...

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    x Recommended Shutdown Procedure .......................... ................ ............. ................ ................ ......... ...... 4-6 Last Resort Shutdo wn Procedure ...................... ................. ............. ................ ............. ............ ... ............ 4-6 Appendix A: Specifications DFE-Platinum Module Speci ...

  • Enterasys Enterasys Matrix 2G4082-25 - page 13

    Matrix DFE-Platinum Series Installation Guide xi About This Guide This  guide  provides  an  overview ,  installation  and  tr oubleshooting  instructions,  and  specifications  for  the  Enterasys  Matrix ®  DFE ‐ Platinum  2G4082 ‐ 25  module. For  information  about  the  CLI ? ...

  • Enterasys Enterasys Matrix 2G4082-25 - page 14

    How to Use This Guide xii About This Guide How to Use This Guide Read  through  this  guide  completely  to  familiarize  you rs e lf  with  its  contents  and  to  gain  an  understanding  of  the  features  and  capabilities  of  the  DFE  module.  A  general  work i ...

  • Enterasys Enterasys Matrix 2G4082-25 - page 15

    Conventions Used in This Guide Matrix DFE-Platinum Series Installation Guide xiii Conventions Used in This Guide The  following  conventions  are  used  in  this  guide. Lowercase  x:  Indicates  the  general  use  of  an  alphanumeric  character  (for  example,  6x1xx,  the  x’ s  ...

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    Getting Help xiv About This Guide •T h e  device  history  (for  example,  have  you  returned  the  device  before,  is  this  a  recurring  problem) •A n y  previous  Return  Material  Authorization  (RMA)  numbers ...

  • Enterasys Enterasys Matrix 2G4082-25 - page 17

    Matrix DFE-Platinum Series Installation Guide 1-1 1 Introduction This  chapter  provides  an  overview  of  the  DFE  module  capabilities,  and  introduces  the  2G4082 ‐ 25  DFE  module. Overview of DFE Series Cap abilities The  Platinum  Distributed  Forw arding  Engine  (DFE)  is ...

  • Enterasys Enterasys Matrix 2G4082-25 - page 18

    DFE-Platinum Module 1-2 Introduction DFE-Platinum Module This  section  provides  an  overview  of  the  2G4082 ‐ 25  DFE  module  ( Figure 1 ‐ 1 ).  For  information  about  features  of  the  DFE ‐ Platinum  modules  and  how  to  configure  them,  refer  to  the ...

  • Enterasys Enterasys Matrix 2G4082-25 - page 19

    DFE-Platinum Module Matrix DFE-Platinum Series Installation Guide 1-3 Figure 1- 1 DFE-Platinum 2G4082-25  Module 1 OFFLINE/RESET switch 6 GROUP st atus LEDs 2 RJ45 COM (Console Port) 7 GROUP selected LEDs 3 CPU LED 8 NEM option slot 4 MGMT LED 9 Ports (1-24) 10/100/1000 Mbps, via 24 RJ45s 5 GROUP SELECT button Â Ã Ä Æ Á À Å È Ç COM OFFL ...

  • Enterasys Enterasys Matrix 2G4082-25 - page 20

    Network Expansion Module (NEM) Option 1-4 Introduction Network Exp ansion Module (NEM) Option The  2G4082 ‐ 25  option  slot  provides  access  to  an  installed  network  expansion  module.  Refer  to  the  Enterasys  Netw orks  web  site  for  a  current  listing  of  the ? ...

  • Enterasys Enterasys Matrix 2G4082-25 - page 21

    Secure Networks Policy Support Matrix DFE-Platinum Series Installation Guide 1-5 Secure Networks Policy Support A  fundamental  concept  that  is  key  to  the  implementation  of  the  Enterasys  Secure  Networks  methodology  is  policy ‐ enabled  networking.  This  approach  provides ...

  • Enterasys Enterasys Matrix 2G4082-25 - page 22

    LANVIEW Diagnostic LEDs 1-6 Introduction ...

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    Matrix DFE-Platinum Series Installation Guide 2-1 2 Network Requirements This  chapter  provides  information  concerning  the  network  requirements  that  mu st  be  met  to  ensure  a  satisfactory  performance  from  the  DFE  module.  The  information  consists  of  the ...

  • Enterasys Enterasys Matrix 2G4082-25 - page 24

    10BASE-T Network 2-2 Network Requirements 10BASE-T Network When  connecting  a  10BASE ‐ T  segment  to  any  of  the  fixed  front  panel  ports  of  the  2G4082 ‐ 25,  ensure  that  the  network  meets  the  Ether net  ne twork  requirements  of  the  IEEE  80 ...

  • Enterasys Enterasys Matrix 2G4082-25 - page 25

    Matrix DFE-Platinum Series Installation Guide 3-1 3 Installation This  chapter  provides  the  instructions  to  install  the  DFE ‐ Platinum  2G4082 ‐ 25  module. Follow  the  order  of  the  sections  list ed  below  to  correctly  install  the  module. Electrical Hazard: Only ...

  • Enterasys Enterasys Matrix 2G4082-25 - page 26

    Unpacking the DFE-Platinum Module 3-2 Installation Unp a cking the DFE-Platinum Module Unpack  the  DFE ‐ Platinum  module  as  follows: 1. Open  the  box  and  remov e  the  packing  material  protecting  the  DFE ‐ Platinum  module. 2. V erify  the  contents  of  the  carton  a ...

  • Enterasys Enterasys Matrix 2G4082-25 - page 27

    Installing Module into Ma trix E7 or N7 Chassis Matrix DFE-Platinum Series Installation Guide 3-3 Prep aration 1. Remove  the  blank  pan el  covering  th e  module  slot  in  which  the  module  will  be  installed.  All  other  slots  must  remain  covered  to  ensure  proper ? ...

  • Enterasys Enterasys Matrix 2G4082-25 - page 28

    Installing Module into Matrix E7 or N7 Chassis 3-4 Installation 4. Refer  to  the  Caution  note  above,  then  rotate  the  two  lever s  into  the  closed  position. 5. If  the  chassis  in  which  the  module  is  instal led  was  powe red  down  for  the  instal ...

  • Enterasys Enterasys Matrix 2G4082-25 - page 29

    Installing Module into Matrix N1, N3, or N5 Chassis Matrix DFE-Platinum Series Installation Guide 3-5 Inst alling Module into Matrix N1, N3, or N5 Chassis The  2G4082 ‐ 25  can  be  installed  in  the  single  slot  of  the  Matrix N1  chas sis,  or  any  av ailable  chassis  slot  in  the ...

  • Enterasys Enterasys Matrix 2G4082-25 - page 30

    Connecting to the Network 3-6 Installation Figure 3-2 Inst alling Module into N3, N1, or N5 Chassis (N3 shown) Connecting to the Network This  section  provides  the  procedures  for  connecting  unshielded  twi sted  pair  (UTP)  segments  from  the  network  or  other  devices  to  the  ...

  • Enterasys Enterasys Matrix 2G4082-25 - page 31

    Connecting to the Network Matrix DFE-Platinum Series Installation Guide 3-7 Figure 3 ‐ 3  shows  connecting  a  twisted  pair  segment  to  the  2G4082 ‐ 25  module.  It  is  assumed  that  the  chassis  pow er  is  turned  on  to  provide  powe r  to  the  module. ? ...

  • Enterasys Enterasys Matrix 2G4082-25 - page 32

    Connecting to the Network 3-8 Installation Figure 3-4 Four-W ire Crossove r Cable RJ45 Pinout s, Connections Between Hub Devices Figure 3-5 Four-W ire Straig ht-Through Cable RJ45 Pinout s, Connections Between Switches and End Use r Devices 1 RJ45 device port 3 RJ45-to-RJ45 crossover cable 2 Other device port 4 RX+/RX- and TX+/TX- conn ections. The ...

  • Enterasys Enterasys Matrix 2G4082-25 - page 33

    Connecting to the Network Matrix DFE-Platinum Series Installation Guide 3-9 Figure 3-6 Eight-Wire Crossover Cable RJ45 Pinout s, Connectio ns Between Hub Devices Figure 3-7 Eight-Wire Straight-Throu gh Ca ble RJ45 Pinout s, Connections Between Switches and End-Use r Devices e. Ensure  that  the  twisted  pair  connection  meet s ? ...

  • Enterasys Enterasys Matrix 2G4082-25 - page 34

    Connecting to COM Port for Local Management 3-10 Installation Connecting to COM Port for Local Management This  section  describes  how  to  install  a  UTP  straight ‐ through  cable  with  RJ45  connectors  and  optional  adapters  to  connect  a  PC,  a  VT  series  terminal, ...

  • Enterasys Enterasys Matrix 2G4082-25 - page 35

    Connecting to COM Port for Local Management Matrix DFE-Platinum Series Installation Guide 3-11 Figure 3-8 Connecting an IBM PC or Comp atible Connecting to a VT Series T erminal To  connect  a  VT  Series  terminal  to  an  Enterasys Netw orks  DFE ‐ Platinum  module  CO M  port  ( Figure 3 ‐ 9 ),  use ...

  • Enterasys Enterasys Matrix 2G4082-25 - page 36

    Connecting to COM Port for Local Management Connecting to Modem 3-12 Installation Figure 3-9 Connecting a VT Series T erminal Connecting to a Modem To  connect  a  modem  to  an  Enterasys Netw orks  DFE ‐ Platinum  module  COM  port  ( Figure 3 ‐ 10 ),  use  a  UTP  straight ‐ through  cable ? ...

  • Enterasys Enterasys Matrix 2G4082-25 - page 37

    Pin Out Descriptions Connecting to COM Port for Local Management Matrix DFE-Platinum Series Installation Guide 3-13 Figure 3-10 Connec ting to a Modem Adapter Wiring and Signal Assignment s 1 UTP straight-through cable with RJ45 connectors 4 Local modem 2 RJ45 COM port 5 Remote modem 3 RJ45-to-DB25 modem adapter 6 Remote PC Ä Â Ã À Å 2G4082-25 ...

  • Enterasys Enterasys Matrix 2G4082-25 - page 38

    Connecting to COM Port for Local Management Pin Out Descriptions 3-14 Installation VT Series Port Adapter W iring and Signal Diagram RJ45 DB25 Pin Conductor Pin Signal 4 Red 2 T ransmit (TX) 1 Blue 3 Receive (RX) 6 Y ell ow 5 Clear to Send (CTS) 5 Green 7 Ground (GRD) 2 Orange 20 Data T erminal Ready Modem Port Adapter W iring and Signal Diagram RJ ...

  • Enterasys Enterasys Matrix 2G4082-25 - page 39

    Pin Out Descriptions Completing the Installation of a New System Matrix DFE-Platinum Series Installation Guide 3-15 Completing the Inst allation of a New System The  2G4082 ‐ 25  becomes  the  management  module  on  the  Matrix  chassis  pow er  up.  A  complete  list  of  the  factory  defau ...

  • Enterasys Enterasys Matrix 2G4082-25 - page 40

    Completing the Installation of a New System Pin Out Descriptions 3-16 Installation Figure 3-1 1 Matrix DFE St artup Screen Example (N 7 Chassi s) Logging in with an Administrati vely-Configured User Account If  the  device’ s  default  user  account  settings  have  been  changed,  proceed  as  follows: 1. At ? ...

  • Enterasys Enterasys Matrix 2G4082-25 - page 41

    Matrix DFE-Platinum Series Installation Guide 4-1 4 T roubleshooting This  chapter  provides  information  concerning  the  following: Unless  otherwise  noted,  the  following  information  applies  to  all  DFE  modules. Using LANVIEW The  modules  use  a  built ‐ in  visual  dia ...

  • Enterasys Enterasys Matrix 2G4082-25 - page 42

    Using LANVIEW 4-2 Troubleshooting Figure 4-1 LANVIEW LEDs Ta b l e 4 ‐ 1  describes  the  LE D  indications  and  provides  recommended  actions  as  appropriate. 1 MGMT LED 2 Group 1, Port 1 LEDs The terms used in T able 4-1 indica te the followin g: • Flashing indicates an LED is flashing randoml y . • Blinking ...

  • Enterasys Enterasys Matrix 2G4082-25 - page 43

    Using LANVIEW Matrix DFE-Platinum Series Installation Guide 4-3 CPU None Power off. Ensure chassis has a dequate power . Amber Blinking . Module in process of booting. None. Solid . T esting. If the LED remains amber for several minutes, contact Enterasys Networks for technical support. Green Blinking . Image start s running. None. Solid . Function ...

  • Enterasys Enterasys Matrix 2G4082-25 - page 44

    Troubleshooting Checklist 4-4 Troubleshooting T roubleshooting Checklist If  the  module  is  not  work i ng  properly ,  refer  to  Ta b l e 4 ‐ 2  for  a  checklist  of  problems,  possible  causes,  and  recommended  actions  to  resolve  the  problem. T able 4-2 T roubleshoo ...

  • Enterasys Enterasys Matrix 2G4082-25 - page 45

    Overview of DFE-Platinum Module Shutdown Procedure Matrix DFE-Platinum Series Installation Guide 4-5 Overview of DFE-Platinum Module Shut down Procedure The  DFE ‐ Plati num  module  must  shut  down  in  an  orderly  fashion  to  ensure  tha t  the  other  modules  in  the  system  and  ...

  • Enterasys Enterasys Matrix 2G4082-25 - page 46

    Overview of DFE-Platinum Module Shutdown Procedure 4-6 Troubleshooting Recommended Shut down Procedure Before  pulling  a  DFE ‐ Platinum  module  out  of  a  chassi s,  press  or  tap  on  its  OFFLINE/RESET  switch  for  less  than  1 second.  Its  CPU  LED  changes  from ? ...

  • Enterasys Enterasys Matrix 2G4082-25 - page 47

    Matrix DFE-Platinum Series Installation Guide A-1 A Specifications This  appendix  provides  information  about  the  foll owing: Enterasys Networks  reserves  the  right  to  change  the  specifications  at  any  time  without  notice. DFE-Platinum Module S pecifications Ta b l e A ‐ 1  pr ...

  • Enterasys Enterasys Matrix 2G4082-25 - page 48

    COM Port Pinout Assignments A-2 Specifications COM Port Pinout Assignment s The  COM  port  is  a  serial  communications  port  for  local  access  to  Local  Management.  Refer  to  Ta b l e A ‐ 2  for  the  COM  port  pin  assignments. Regulatory Compliance The  2G4082 ‐ 25 ...

  • Enterasys Enterasys Matrix 2G4082-25 - page 49

    Matrix DFE-Platinum Series Ha rdware Installation Guide B-1 B Mode Switch Bank Settings and Optional Installations This  appendix  covers  the  following  items: Required T ools Use  the  following  tools  to  perform  the  procedures  provided  in  this  appendix: •A n t i s t a t i c  wrist  ...

  • Enterasys Enterasys Matrix 2G4082-25 - page 50

    Memory Locations and Replacement Procedures B-2 Mode Switch Bank Settings and Optional Installations •S w i t c h  8  –  Clear  Admin  Pa s s wo r d .  Changing  the  position  of  this  switch  clears  the  admin  password,  and  restores  the  factory  default  pas sword  on ? ...

  • Enterasys Enterasys Matrix 2G4082-25 - page 51

    Memory Locations and Replacement Procedures Matrix DFE-Platinum Series Ha rdware Installation Guide B-3 Location of Memory Modules Figure B ‐ 2  shows  the  locations  of  the  DRAM  SIMM  and  DIMM  on  the  main  board  of  the  2G4082 ‐ 25. Figure B-2 Memory Module Locat ions on the 2G4082-25 F ...

  • Enterasys Enterasys Matrix 2G4082-25 - page 52

    Memory Locations and Replacement Procedures B-4 Mode Switch Bank Settings and Optional Installations Figure B-3 NEM Removal and DIMM Connector Location 2. Refer  to  Figure B ‐ 4 .  Push  the  connector  arms  aw ay  from  the  DIMM  and  simultaneously  lift  the  DIMM  enough  to  release ? ...

  • Enterasys Enterasys Matrix 2G4082-25 - page 53

    Memory Locations and Replacement Procedures Matrix DFE-Platinum Series Ha rdware Installation Guide B-5 Inst alling the DIMM To  install  a  DIMM,  refer  to  Figure B ‐ 5  and  proceed  as  follows: 1. Insert  the  DIMM  down  between  the  connector  fingers. 2. Pivot  the  DIMM  downw ...

  • Enterasys Enterasys Matrix 2G4082-25 - page 54

    Memory Locations and Replacement Procedures B-6 Mode Switch Bank Settings and Optional Installations DRAM SIMM Replacement Procedure Removing the DRAM SIMM To  remove  the  existing  DRAM  SIMM,  proceed  as  follows: 1. Locate  the  DRAM  SIMM  connector  on  the  main  PC  board.  Refer  ba ...

  • Enterasys Enterasys Matrix 2G4082-25 - page 55

    Memory Locations and Replacement Procedures Matrix DFE-Platinum Series Ha rdware Installation Guide B-7 Figure B-7 Inst alli ng the DRAM SIMM 1 DRAM SIMM Connector arms 3 Connector contacts 2 DRAM SIMM 4 DRAM SIMM alignment notches (2) Á Â Ã À Ã À ...

  • Enterasys Enterasys Matrix 2G4082-25 - page 56

    Memory Locations and Replacement Procedures B-8 Mode Switch Bank Settings and Optional Installations ...

  • Enterasys Enterasys Matrix 2G4082-25 - page 57

    Index-1 Index Numerics 1000BASE-SX/LX/ELX network connections requirements for 2-2 1000BASE-T network connections requirements for 2-2 100BASE-TX requirements 2-2 10BASE-T connection 3-6 requirements 2-2 2G4082-25 introduction to 1-2 C Cable connections 2G4082-25 3-6 Cable specifications 1000BASE-SX/LX/ELX network 2-2 1000BASE-T network 2-2 100BASE ...

  • Enterasys Enterasys Matrix 2G4082-25 - page 58

    Index-2 ...

Fabricant Enterasys Catégorie Network Router

Les documents que nous recevons du fabricant de l'appareilEnterasys Enterasys Matrix 2G4082-25 peuvent être divisés en plusieurs groupes. Ceux-ci sont, entre autres:
- dessins techniques Enterasys
- manuels d’utilisations Matrix 2G4082-25
- fiches produit Enterasys
- dépliants
- ou étiquettes-énergie Enterasys Enterasys Matrix 2G4082-25
Tous sont importants, mais les informations les plus importantes du point de vue de l'utilisation de l'appareil se trouvent dans le manuel d’utilisation Enterasys Enterasys Matrix 2G4082-25.

Un groupe de documents appelé manuels d’utilisation est également divisé en types plus spécifiques, tels que: Manuels d’installation Enterasys Enterasys Matrix 2G4082-25, manuels d’entretien, brefs manuels ou manuels de l’utilisateur Enterasys Enterasys Matrix 2G4082-25. Selon vos besoins, vous devriez chercher le document dont vous avez besoin. Sur notre site, vous pouvez voir le manuel le plus populaire d’utilisation du produit Enterasys Enterasys Matrix 2G4082-25.

Manuels d’utilsiation similaires

Manuel d’utilisation complet de l’appareil Enterasys Enterasys Matrix 2G4082-25, quelle devrait-elle être?
Le manuel d’utilisation, également appelé le mode d’emploi, ou tout simplement le manuel, est un document technique destiné à aider à utiliser Enterasys Enterasys Matrix 2G4082-25 par les utilisateurs. Des manuels sont généralement écrits par un rédacteur technique, mais dans un langage accessible à tous les utilisateurs Enterasys Enterasys Matrix 2G4082-25.

Le manuel d’utilisation complet Enterasys, devrait inclure plusieurs éléments de base. Certains d'entre eux sont moins importants, tels que: la couverture / page de titre ou pages d'auteur. Cependant, la partie restante, devrait nous fournir des informations importantes du point de vue de l'utilisateur.

1. Introduction et des conseils sur la façon d'utiliser le manuel Enterasys Enterasys Matrix 2G4082-25 - Au début de chaque manuel, nous devrions trouver des indices sur la façon d'utiliser le document. Il doit contenir des informations sur l'emplacement de la table des matières Enterasys Enterasys Matrix 2G4082-25, FAQ ou des problèmes les plus fréquents - les points qui sont les plus souvent recherchés par les utilisateurs de chaque manuel
2. Table des matières - index de tous les conseils pour lEnterasys Enterasys Matrix 2G4082-25 qui peuvent être trouvés dans le document courant
3. Conseils sur la façon d'utiliser les fonctions de base de l’appareil Enterasys Enterasys Matrix 2G4082-25 - qui devraient nous aider dans les premières étapes lors de l'utilisation Enterasys Enterasys Matrix 2G4082-25
4. Troubleshooting - séquence systématique des activités qui nous aideront à diagnostiquer et ensuite résoudre les principaux problèmes de Enterasys Enterasys Matrix 2G4082-25
5. FAQ - questions fréquemment posées
6. Détails du contact Informations sur l'endroit où chercher le contact avec le fabricant / service Enterasys Enterasys Matrix 2G4082-25 dans un pays donné, si le problème ne peut être résolu par nous-mêmes.

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