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BT 400 - page 1
P ayphone Contour 400 User guide 2305 c400 User Guide 3.9br 23/10/01 5:22 pm Page 1 ...
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BT 400 - page 2
2 Calls and cash pages 4 – 17 find out: • how to make calls • about the different types of calls you can make • about pre-funding • about more call functions • how to check your cash calls making a call using the handset . . . . . . . . . . . . . . 0 4 making a loudspeaker call . . . . . . . . . . . . . . . . . . . . 0 4 making a call u ...
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BT 400 - page 3
Calls and cash pages 4 – 17 F eatures pages 18 – 27 Pre-funded accounts pages 30 – 31 T echnical page 33 F eatures pages 18 – 27 find out how to get the most from your payphone If you’d like to change the way any of these features work, you can contact us using the details on page 34, or follow the instructions in this section. PIN change ...
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BT 400 - page 4
F eatures pages 18 – 27 Calls and cash pages 4 – 17 Troubleshooting pages 28 – 29 4 Making calls and managing your cash Making a call using the handset 1 Lift the handset and insert your money 2 Dial the number When you’ve dialled, the payphone will check that there’s enough money to start the call. If there isn’t, it will eject the fir ...
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BT 400 - page 5
Calls and cash pages 4 – 17 F eatures pages 18 – 27 Troubleshooting pages 28 – 29 5 Making a call using a headset 1 Plug your headset into the headset lead and press the blue HEADSET button The light will come on. 2 Insert your money 3 Dial the number 4 Press the blue HEADSET button when you’re ready to end your call 020 71 23 4567 INSER T ...
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BT 400 - page 6
6 Calling a memory number 1 Lift the handset, press the green L OUDSPEAKER button or plug in your headset and press the blue HEADSET button to start your call 2 Press the Memory button you want and wait for the call to be answered Any more coins you put in while the payphone is dialling will be ejected. Changing the speech volume Press VOLUME up to ...
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BT 400 - page 7
Calls and cash pages 4 – 17 F eatures pages 18 – 27 Troubleshooting pages 28 – 29 7 Making another call 1 Don’t hang up at the end of the first call As long as you have the minimum fee left, you can make another call. 2 Press the orange NEXT CALL button 3 Dial the next number you want 4 Watch the display for information 020 71 23 4567 pleas ...
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BT 400 - page 8
The BIG RED BUTTON C allers can press the big red button to call for local assistance in an emergency. Y ou will need to programme the local assistance number (see page 22). 1 Press the big red button and wait for an answer The LOUDSPEAKER and HEADSET lights will come on. Y ou can use the loudspeaker or the handset. 2 Press the big red button again ...
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BT 400 - page 9
Calls and cash pages 4 – 17 F eatures pages 18 – 27 Troubleshooting pages 28 – 29 9 Checking the cost of your call 1 Start the call and press H H 2 Dial the phone number you want The display will switch between the number you dial and the charge for your call. 3 Press H H 4 Insert your money The payphone will dial the number. Answering an inc ...
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BT 400 - page 10
Switching pre-funding on With a pre-funded account, callers don’t need to use coins for calls to the four numbers they call most often. They just need to enter their own PIN and press a memory button. The cost of the call will be charged to their account. Y ou can have up to 30 pre-funded accounts. The account holders will need to ask you to pay ...
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BT 400 - page 11
10 Enter the first phone number that the account holder wants and press H H 11 Press Memory 1 to scroll through and choose the charge band the payphone should use when the account holder calls this number 12 Press H H 13 Press the Memory button that the account holder will press to dial this number 14 Repeat steps 11 to 13 for the other three phone ...
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BT 400 - page 12
T o add money to an account The account holder can also add money during a call to top up their account. 1 Lift the handset, unlock the top cover, enter your owner PIN and relock the top cover 2 Dial S S 79 H H and press H H again 3 Press Memory 3 or 4 to scroll through the accounts 4 Press H H to check how much money is in an account Pressing H H ...
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BT 400 - page 13
Calls and cash pages 4 – 17 F eatures pages 18 – 27 Troubleshooting pages 28 – 29 13 Making a pre-funded call 1 Lift the handset, press L OUDSPEAKER ON/OFF or plug in your headset and press HEADSET ON/OFF 2 Press S S , enter your PIN and press H H 3 Press a Memory button to make your call The payphone will dial the number and show the credit ...
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BT 400 - page 14
14 F eatures pages 18 – 27 Calls and cash pages 4 – 17 Troubleshooting pages 28 – 29 Using a text phone C alls made using a text phone will be charged at the normal payphone rate. 1 Plug your text phone into the socket 2 Press the green L OUDSPEAKER ON/OFF button to start your call 3 Insert your money 4 Dial the number on the payphone keypad ...
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BT 400 - page 15
Redialling the last number you called 1 Don’t hang up when you hear the engaged tone 2 Press the orange NEXT CALL button 3 Press REDIAL & DELETE The payphone will redial the last number for you. T ransferring a call from an extension Y ou can transfer a call from an extension phone to the payphone. Y ou will need to programme 0800 on the red ...
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BT 400 - page 16
16 F eatures pages 18 – 27 Calls and cash pages 4 – 17 Troubleshooting pages 28 – 29 Using the owner mode People who know the PIN can make calls without using coins. Usually this is only the owner of the payphone. T o switch this feature on, contact the Helpdesk. For contact details, see page 34. 1 Lift the handset and press S 2 Enter your PI ...
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BT 400 - page 17
Calls and cash pages 4 – 17 F eatures pages 18 – 27 Troubleshooting pages 28 – 29 Checking your takings 1 Lift the handset and unlock the cover 2 Press S 66 H The display shows how much money the payphone has taken since it was last reset. If you’re going to empty the cash tray, reset the payphone to £0. • T o leave the amount unchanged ...
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BT 400 - page 18
18 Troubleshooting pages 28 – 29 F eatures Your Payphone Contour 400’s many features let you choose just how you want it to work. Depending on your contract with BT, you can change the way the features work. We can do this for you if you contact the Helpdesk. We’ll need to know the telephone number of your payphone, and we may also ask you so ...
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BT 400 - page 19
19 Feature page Use the PIN change feature if you think 20 someone else knows your PIN or you want one that’s easier to remember Use Call barring to stop calls to certain numbers 20 Stop the last person called from making a 20 Call back to your phone so that other people who are waiting have a chance to make their call Alter the Call charges to g ...
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BT 400 - page 20
20 Choose the feature to programme Start End Programme … … and watch the display Call back Y ou can stop the payphone from accepting calls from the last number that was dialled. S 56 H • Press Memory 3 to choose whether calling the payphone back is allowed ✓ or not ✘ H LAS T NO PIN change Change your PIN if you think that someone else has ...
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BT 400 - page 21
21 Minimum fee Y ou can change the minimum fee for a call – useful if most calls from your payphone are short. S 64 H Press Memory 3 to increase the fee in 10p steps, or press Memory 4 to decrease the fee in 10p steps The highest setting is £1. H 20p Choose the feature to programme Start End Programme … … and watch the display Call charges Y ...
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BT 400 - page 22
22 Memory buttons and the big red button Y ou can programme up to four numbers which can be dialled by just pressing the memory buttons. Y ou can also programme the big red button for local assistance. When you choose this button, the display will say HELP . Y ou can choose a fixed fee for memory buttons so that all calls to that number are charged ...
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BT 400 - page 23
23 Choose the feature to programme Start End Programme … … and watch the display New call types When you dial a phone number, the payphone looks at the number and decides what rate to charge for that call. Y ou can alter the call type for numbers so that you charge a different rate or you can even set a fixed fee. For instance, you could set a ...
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BT 400 - page 24
24 Choose the feature to programme Start End Programme … … and watch the display New coins Y ou can programme your payphone to recognise new tokens and coins. The payphone will be better at recognising the new token or coin if you use eight different ones to programme it. Y ou can programme up to two tokens or coins. S 86 H • Insert eight of ...
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BT 400 - page 25
25 Choose the feature to programme Start End Programme … … and watch the display Call privacy If you have other phones connected to the same line as your payphone, the payphone could be used to listen in to your extensions. Y ou can stop people using your payphone to listen in to calls made on your extension by switching the privacy feature on. ...
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BT 400 - page 26
26 Choose the feature to programme Start End Programme … … and watch the display Time The time and day are used to work out what rate to charge for calls. S 84 H Press Memory 3 to move time forward, or press Memory 4 to move time back H TIME 1 4:26 Day The time and day are used to work out what rate to charge for calls. S 32 H Press Memory 3 to ...
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BT 400 - page 27
27 Choose the feature to programme Start End Programme … … and watch the display Switchboards Y our payphone can be connected to a switchboard but some features may be lost. Call the Helpdesk for more information. Automatic access code The payphone dials the access number automatically but you won’t be able to make internal calls using the pa ...
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BT 400 - page 28
28 T roubleshooting Problem Solutions No dialling tone • Check that the payphone is plugged into the phone socket • Check that the payphone is plugged into an electrical 3 pin socket that is switched on • Contact the Helpdesk for contact details, see page 34 Continuous dialling • Change dialling type, try again tone after you dial • Conta ...
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BT 400 - page 29
29 Problem Solutions Display says PIN • Check that the programming lock is locked and the key has been removed No ring • Check that incoming calls are not barred – see page 20 • Check that you don’t have too many phones connected to your payphone line Y our Payphone Contour 400 has a REN of 2, check that the total REN of all your phones d ...
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BT 400 - page 30
ACCT01 1) 3) 2) 4) Use this table to keep a note of the pre-funding accounts you set up, and give the account holder a copy of the next page with their details. Account User’s name PIN (optional) Stored phone numbers (1 – 4) Pre-funded accounts 30 F eatures pages 18 – 27 Calls and cash pages 4 – 17 Troubleshooting pages 28 – 29 ACCT02 1) ...
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BT 400 - page 31
31 F eatures pages 18 – 27 Troubleshooting pages 28 – 29 Calls and cash pages 4 – 17 Account User’s name PIN (optional) Stored phone numbers (1 – 4) ACCT12 1) 3) 2) 4) ACCT13 1) 3) 2) 4) ACCT14 1) 3) 2) 4) ACCT15 1) 3) 2) 4) ACCT16 1) 3) 2) 4) ACCT17 1) 3) 2) 4). ACCT18 1) 3) 2) 4) ACCT19 1) 3) 2) 4) ACCT20 1) 3) 2) 4) ACCT11 1) 3) 2) 4) ...
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BT 400 - page 32
32 Press S S Press H H Enter your PIN End your call in the normal way Press the memory button you want Using your pre-funded account Photocopy this page and give a copy to each pre-funded account holder . Add their details in the spaces provided. Name: Account number: Y ou can top up your account during the call 1 2 3 4 Start your call in the norma ...
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BT 400 - page 33
33 T echnical Protecting against vandalism and theft Your Payphone Contour 400 is designed for use in constantly supervised and sheltered sites. It is not recommended for locations where there is any risk of vandalism or theft. Connecting to the BT Network The Payphone Contour 400 is approved: • to provide a public payphone service • for multi- ...
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BT 400 - page 34
34 Key number Serial number Phone number Location Y our payphone details Important information Make a note of your B T Contour 400 Payphone serial number which is printed on the bottom of your phone Y our cash box key number If you need any help, please visit our website at www.bt.com/payphones If you need to contact us, please send an email with y ...
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BT 400 - page 35
35 2305 c400 User Guide 3.9br 23/10/01 5:22 pm Page 35 ...
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BT 400 - page 36
Offices worldwide The telecommunications services described in this publication are subject to availability and may be modified from time to time. Services and equipment are provided subject to British Telecommunications plc’s respective standard conditions of contract. Nothing in this publication forms part of any contract. © British Telecommun ...
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