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AT&T SB67118 - page 1
User’s manual A T&T SB67118 DE CT 6.0 4-line cor ded/cor dless small business sys tem ...
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AT&T SB67118 - page 2
Congr atulations on your purchase of this A T&T product. Befor e using this AT&T pr oduct, please read the Important saf ety information on pages 80-81 of this manual. Please thoroughl y read this user’s manual for all the f eature oper ations and troubleshooting inf ormation necessary to inst all and operate y our new A T&T product. ...
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AT&T SB67118 - page 3
Cordless handset P arts checklist Check to make sure the telephone package includes the following items: Corded handset SB67118 User's manual T elephone base Coiled handset cord Two tel ephone line cords (4-conductor) T elephone base power adapter Charger for cor dless handset with power adapter installed Battery for cordless handset Belt clip ...
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AT&T SB67118 - page 4
T able of c ont ents User’s manual SB67118 DECT 6.0 4-line cor ded/cor dless small business sys tem Getting s tarted Quick ref erence guide .............................. 1 Installation ...................................................... 4 Planning your system ................................ 5 T elephone base installation ................... ...
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AT&T SB67118 - page 5
T elephone base oper ation T elephone base basic operation ........36 Line indicators .........................................36 Making a call............................................36 On-hook dialing (predialing) ............37 Using the speakerphone ....................37 Calling a speed dial number ............37 Answering a call .......... ...
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AT&T SB67118 - page 6
T urn the auto att endant on ..............67 Using the auto att endant ..................67 Using multiple auto at tendants ......68 Auto att endant flow chart ................69 Answering system oper ation ...............70 Set general delivery mailbo x to answer ..................................................70 Incoming messages ............. ...
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AT&T SB67118 - page 7
1 Getting st arted Quick r ef er enc e guide MENU/ENTER Pr ess to ent er the m enu . Wh il e i n th e m en u, pr ess to se l ec t an it em or sa v e an en tr y o r set tin g. NEW CALL indicator On w hen t her e a r e un r evi ew ed ca ll s ( pa ge 6 0). Navigation k eys While in men us, pr ess or to s cro ll thr ough the men us, hi ghlight items or ...
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AT&T SB67118 - page 8
P AUSE/REDIAL Pres s r epeat edly to v iew th e last 10 numb ers d ialed (page 38). While ente ring d igits, pr ess t o insert a dial ing pa use (p age 54) . CALL L OG Pres s to view caller ID infor mation (page 60). DIR Pres s to view dire ctor y infor mation (page 55). REMOVE While play ing a m essage , pr ess to de let e (pag e 71). While rev ie ...
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AT&T SB67118 - page 9
Getting st arted Quick r ef er enc e guide 3 XFER (trans fer) Pr ess to tr an sfe r a c all t o a n e xt ens io n ( pa ge 48 ). Pr ess to tr an sfe r m es sag es fr om the g en era l m ai lbo x t o a ha nd set m ail bo x ( pag e 72). MUTE Du ri ng a c al l, pr ess to mu t e the m icr oph on e (p ag e 4 1) . D ur ing an in c om ing c all, pr ess to ...
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AT&T SB67118 - page 10
4 In st al l th e te lep hon e ba se cl os e to a t ele ph on e ja c k a nd a po we r ou t l et no t c on tr oll ed by a w al l sw i t c h. Th e te le p ho ne b a se sh ou l d b e p la ce d on a fl a t su rf ace . F or op ti mu m ra nge a nd be tt er r ec ep ti on , p la ce th e te lep ho ne ba se in a c en tr al an d op en l oc at io n. If y ou su ...
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AT&T SB67118 - page 11
Getting st arted Planning your sy st em The SB67118 package includes one telephone base and one c ordless handset (pre-r egister ed at the factory). The included c ordl ess handset has been assigned extension number 1. The s ystem supports a ma ximum of four external lines, which ar e provided by your telephone servic e pro vider . Y ou can expand ...
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AT&T SB67118 - page 12
Getting st arted T elephone base installation IMPORT ANT INFORMA TION Us e o nl y t he po we r a da pt er su ppl ie d wit h th is pr odu ct. T o or der a re pla cem en t pow er a dap te r , vis it ou r w eb si te at w w w . t el e ph on es . a t t. c o m , o r ca ll 1 (8 88 ) 9 1 5 -2 00 7 . In Ca na da di al 1 ( 8 66 ) 28 8- 42 68 . Th e p ow er a ...
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AT&T SB67118 - page 13
Getting st arted T elephone base installation T o connect the tel ephone line cor ds to the tel ephone base If you subscribe to high-speed Internet service (digital subscriber line - DSL) through your telephone lines, you must install a DSL filter between the telephone line cord and the telephone wall jack. The filter prev ents noise and caller ID ...
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AT&T SB67118 - page 14
L3/L4 L1/L2 Getting st arted T elephone base installation Option 2: T o connect four one-line wall jacks NO TES : If y ou ha ve th re e o ne- li ne w al l j ac ks , y ou n ee d a t wo -l ine a da pt e r fo r tw o of th e lin es . Th e l on g co r ds sup pl ie d w it h the telephone ar e f our -c o nd uct or co rd s. T o or de r a two -l in e a da p ...
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AT&T SB67118 - page 15
Getting st arted Optional backup bat tery inst allation Install four AA batteries (purchased separately) to use some features of this telephone in the event of a power failure. If power fails with working batteries installed, all the lines of this telephone will work only with the corded handset. Y ou can answer calls, and dial calls using the tele ...
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AT&T SB67118 - page 16
T o regist er a handset to your tel ephone base 1. Make sur e the handset is out of the charger and the scr een shows Pr ess MENU on BS, sel R egistration & sel R egister HS. Then put HS in cradl e. before you begin r egistration. 2. On the telephone base, pr ess MENU /ENTER. 3. Scroll down to R egistration and press MENU/ ENTER . 4. Press MENU ...
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AT&T SB67118 - page 17
Place the headset in the headset charger and allow it to charge for at least five minutes before beginning registration. Mak e sure the headset is out of the headset charger before you begin registration. On the telephone base, press MENU /ENTER . Scroll down to Registr ation and press MENU/ ENTER . Scroll down to Cordl ess headset and press MENU/ ...
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AT&T SB67118 - page 18
Getting st arted Add and r egist er a c or dless headset If you have a dial tone but some extension number other than 0 is on the telephone base display, then the headset is register ed as a handset and will not function properly . If this is the case, you must deregister and start over , being careful to select Cor dless headset in step four on th ...
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AT&T SB67118 - page 19
13 Getting st arted Der egist er handsets and headset If you already have 10 register ed handsets and need to replace a cordless handset, add a cordl ess headset (A T&T model TL7600, sold separately); or, if you wish to change the assigned extension numbers of your handsets, you must first deregister all the handsets, and then re-r egister each ...
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AT&T SB67118 - page 20
Getting st arted Add a cor ded headset Y ou can use this telephone hands-free when you install any industry-standard 2.5mm corded telephone headset (purchased separatel y). For best results, use an A T&T 2.5 mm corded headset. T o purchase a headset, visit our website at www .tel ephones.at t.com , or call 1 (888) 915-2007 . In Canada, dial 1 ( ...
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AT&T SB67118 - page 21
Getting st arted Optional audio cable Y ou can record music or an audio clip for callers to hear while their calls are put on hold from an audio device, such as a computer , CD player or radio. See the Music on hold (MOH) feature on page 23. Y ou can purchase a mono type audio cable with a 2.5mm plug on one end and a 3.5mm plug on the other at an e ...
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AT&T SB67118 - page 22
Menu settings Use this feature t o use the menus to change the telephone base settings. Press MENU /ENTER when in idle mode (when the t elephone telephone is not in use) to enter the main menu. Press or t o scroll t o the featur e to be changed. to scroll t o the feature to be changed. The > symbol indicates the select ed menu item. Press MENU/ ...
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AT&T SB67118 - page 23
Ringer tone Use this featur e to choose one of the seven ringer tones for incoming calls. Y ou can choose different ringer tones for different lines so you can easily identify which line is ringing. When the telephone is idle, press MENU /ENTER . P r es s o r t o s c r ol l t o R i n g e r se t t in g . P r e s s M EN U/ E NT E R . Pr es s or t o s ...
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AT&T SB67118 - page 24
Ring gr oup Use this featur e to specify which extensions receiv e incoming calls. By default, all extensions and the telephone base receive incoming calls. Y ou can block some ext ensions from receiving calls, however , they can still be used to place outgoing calls. When the telephone is idle, press MENU /ENTER . Press or to scroll to Ringer sett ...
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AT&T SB67118 - page 25
Use this featur e to change the display language that is used in all menus and screen displays. Set the display language on the telephone base and each extension separately . This telephone comes factory set for English displays. When the telephone is idle, press MENU /ENTER . Press or to scroll to Base setup . Press ME NU / E NT E R . Press or to ...
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AT&T SB67118 - page 26
Use this featur e to individually select the line mode for each available telephone line. For the system to behave properly , it needs to be set for: a) PBX lines, which are typical business telephone systems that requir e you to dial 8 or 9 to get an outside line. -OR- b) C O lines, which are standard residential telephone lines. This telephone co ...
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AT&T SB67118 - page 27
Ar ea codes Use this featur e to program this system to recogniz e one home area code and up to four local area codes. This feature makes it easy for you to place a call from the caller ID log. If you dial seven digits to make a local call (no area code requir ed), enter your area code into the telephone as the home area code. When you receive a ca ...
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AT&T SB67118 - page 28
The answering system displays the date and time of the message while playing messages. Before using the answering system, set the date and time as follows. If you subscribe to caller ID service, the day , month and time are set automatically with each incoming call. The year must be set so that the day of the week can be calculated from the caller ...
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AT&T SB67118 - page 29
Use this featur e to turn MOH on or off. When MOH is on, the system plays either pre-r ecor ded music or your own music or message to people whom you have put on hold. Y ou have two options for creating your own recor ding to play as music on hold (up to three minutes). This rec ording replaces the pre-recor ded music. Y ou can use the audio cable ...
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AT&T SB67118 - page 30
Rec ording music or message using an audio device: When the telephone is idle, press MENU /ENTER . Press or to scroll to Base setup . Press MENU/ ENTER . Pr es s or to sc ro ll t o Mus ic o n ho l d . P r ess ME NU/ E NT ER . Press or to scroll to Rec ord new music . Press MENU/ ENTER . When you are ready , start playing the music on your audio dev ...
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AT&T SB67118 - page 31
Y ou can set up the auto attendant to answer outside calls, provide callers with a company directory , automatically forward calls to a specified extension, and enable callers to record voice messages when there is no answer . You can use a pre-rec orded outgoing announcement or recor d up to five announcements of your own. For details on how to us ...
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AT&T SB67118 - page 32
Getting st arted Aut o at tendant set up (for answering syst em) 26 6. Press MENU/ ENTER to st op recording. The timer stops and the recor ded announcement automatically plays back. 7. Press 2 to sa ve the setting and r eturn to the previous menu, or press 1 to r e-record that announc ement. -OR- T o exit without making changes, press EXIT . NOTE: ...
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AT&T SB67118 - page 33
Number of rings (auto at tendant) Use this featur e to set the number of times the telephone rings before the auto attendant answers. The number of rings can be between 2 and 7. When the telephone is idle, press ANSWER ON for the desired line. Press or to scroll to Setup. Press MENU/ ENTER . Press or to scroll to Auto attendant . Press MENU/ ENTER ...
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AT&T SB67118 - page 34
Y ou can set each telephone line mailbox separately . By default, line 1 is set to have the auto attendant to answer . Lines 2, 3, and 4 are set to no answer; the answering system is disabled and any calls to those lines will ring on all extensions. Number of rings (general mailbo x) Use this featur e to set the number of times the telephone rings ...
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AT&T SB67118 - page 35
Select announc ement Use this featur e to select an announcement for your independent mailbox from the list of announcements. When the telephone is idle, press ANSWER ON for the desired line. Press or to scroll to Setup. Press MENU/ ENTER twice to select Mailbo x setup . P r e s s o r t o s c r o l l t o S e l e c t a n n c e m n t . P r e s s M EN ...
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AT&T SB67118 - page 36
Use this featur e to choose whether incoming messages can be heard over the speaker when they are being recor ded. If you turn call screening on, you hear the incoming message. If more than one incoming message comes from different telephone lines at the same time, only the first incoming message is monitored. While monitoring message is recording, ...
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AT&T SB67118 - page 37
31 Getting st arted Mailbo x setup (f or gener al mailbo x) Notify alert Use this featur e to receive notification calls to your cell telephone or paging device aft er each new telephone call message has been recorded to the general mailbox. Y ou can remotely access the message from a touch-tone telephone (page 74). To receive notification calls, y ...
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AT&T SB67118 - page 38
Remaining spac e Use this featur e to check the current system space for the estimated remaining recording time and number of messages. When the telephone is idle, press MENU /ENTER . P r es s o r t o s cr ol l t o M ai lb o x s et up . P r es s M EN U / E NT ER . Press or to scroll to Remaining space . Press MENU/ ENTER . After checking the screen ...
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AT&T SB67118 - page 39
The telephone base has 10 speed dial locations where you can stor e the telephone numbers you wish to dial using fewer keys than usual. Y ou can store up to 32 digits in each location. Enter , edit or delete a speed dial number When the telephone is idle, press MENU /ENTER . Press or to scroll to Speed dial setup. Press MENU/ ENTER. Press or to cho ...
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AT&T SB67118 - page 40
Indicator tones: 0 9 8 7 6 1 2 3 4 5 On when that extension is in use. Ri nge r of f - t he t e le ph on e b as e rin ge r is of f . -MUTE Mi cr oph one is mu te d. -PRIV Ca ll pr iv ac y is on . -REC Th e c al l is be in g r ec or ded . Conf. Th re e-w ay c on f er en ce ca ll is a cti ve . CO VM The re is ne w v oic em ai l f or t he t ele pho ne ...
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AT&T SB67118 - page 41
Lighted display NEW CALL indicator On w hen t her e a r e un r evi ew ed ca ll lo g c al ls. Messages indicator Fl as hes w hen t her e a r e unr evi ew ed me ss age s in th e ge ner al ma ilb o x. LINE 1-LINE 4 indicator On w hen a te lep ho ne li ne i s in u se. Fl as hes s low l y when a t el - ep ho ne li ne is on hol d. Fl as hes r api dly w h ...
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AT&T SB67118 - page 42
The telephone comes programmed to use line 1 (default primary line) for calls when you do not press a line key . (To change the primary line, see Line selection on page 20.) When you answer a call, the telephone automatically selects the ringing line. Line indicators Each of the four indicators on LINE 1 - LINE 4 indicate the state of the correspon ...
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AT&T SB67118 - page 43
Press and hold a dial pad key ( 1 - 0 ) to display the speed dial number . Lift the handset, press SPEAKER or HEADSET . -OR- 1. 2. T o make a call with a cor ded headset: Make sure a corded headset is connected to the telephone base (page 14). Press HEADSET on the telephone base. Wait for a dial tone, then dial the number . T o hang up, press HEADS ...
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AT&T SB67118 - page 44
Las t number r edialing The last 10 telephone numbers dialed (up to 32 digits) are stored in system memory. T o view the 10 most recentl y dialed numbers: 1. Press P AUSE/ REDIAL t o enter the r edial list and display the most recentl y called number . 2. Press or , or press P AUSE/ REDIAL r epeatedly to view other recentl y called numbers. 3. Pres ...
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AT&T SB67118 - page 45
V olume contr ol While on a call, press VOL+ or VOL- to adjust the listening volume. NO TES : The cord ed headse t and cord ed hand set volum e set tin gs are the same, but they ar e indep en- dent v olu me s et tin gs fr om the sp eak erphon e. While using the volume control, you hear a triple beep when you’ve reached the minimum or maximum leve ...
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AT&T SB67118 - page 46
Call privacy T o ensure call privacy , this telephone allows only one set at a time to use a line. Y ou can also block all system handsets from joining a phone conversation (see page 42 for instructions for joining calls). T o enable call privacy: During the call, press MENU /ENTER twice t o select call privacy . The screen displa ys -PRIV . Any ot ...
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AT&T SB67118 - page 47
t w i c e . The system saves the conversation into the handset mailbox. -OR- The recor ding ends when you disconnect the call. While rec or ding a phone conversation: The other party hears a short beep when the rec ording begins and once each minute during the recording. To ensure compliance with state and federal regulations regarding the recordin ...
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AT&T SB67118 - page 48
HOLD Use this featur e to hold one line while accessing another , or as part of the confer ence and call transfer featur es. While on a call, press and release HOLD . The LINE 1 - LINE 4 indicator for the line on hold flashes slowly in red. After the call has been on hold for more than three minutes, a beep sounds every 30 seconds. (To turn off the ...
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AT&T SB67118 - page 49
Chain dialing While you are on a call, you can initiate a dialing sequence from the numbers in the direct ory . Chain dialing can be useful if you wish to access other numbers (such as bank account numbers or access codes) from the directory . T o access the direct ory while on a call: During the call, press DIR , then press or to review to review ...
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AT&T SB67118 - page 50
T elephone base oper ation Options while on calls 44 T o talk privat ely with one internal party: Press HOLD to talk privately with the person on that handset. The external line is automatically placed on hold. Press CONF to resume the confer ence call. T o drop one line: 1. Press LINE 1 - LINE 4 to activ ate the line you want t o drop and plac e t ...
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AT&T SB67118 - page 51
Use this featur e when the telephone indicates there is new voicemail but there is none. For example, when you have accessed your voicemail while away from the building. This featur e only turns off the COVM indicator; it does not delete your voicemail messages. As long as you have new voicemail messages, your telephone service provider continues t ...
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AT&T SB67118 - page 52
T elephone base oper ation Int er com 46 Y ou can use the intercom feat ure for c onversations between the tel ephone base and an accessory cor dless handset or registered c ordl ess headset, or between two accessory cor dless handsets (one of which can be a register ed cordl ess headset). When the system is making one or mor e external calls, the ...
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AT&T SB67118 - page 53
T elephone base oper ation Int er com 47 Answer an inter com call When you rec eive an inter com call, you hear a ringing tone and your screen displays Call X: Handset X ( X represent s the extension number [ 1 - 0 ], Handset X repr esents the default handset name). Answer an interc om call Answer an interc om call just as you would answer a normal ...
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AT&T SB67118 - page 54
Y ou can transfer a call to any other system telephone. Once you transfer a call, it can be answered by any system telephone, not just at the extension you called. Blind trans fer While on a call, you can transfer a call directly without notifying the desired extension: Press XF ER on the telephone base. Press the one-touch EXT 1-0 key for the desi ...
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AT&T SB67118 - page 55
Press or to scroll to the desired extension, then to scroll to the desired extension, then press MENU/ ENTER. 3. The current line is put on hold. The destination e xtension rings and the call is answered by pr essing PHONE/ FLASH on the cordl ess handset. Y ou can announce the call. There is an int erc om call between the corded handset and the e x ...
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AT&T SB67118 - page 56
Y ou can directly broadcast messages t o the speakerphone of an y extension. The extension y ou called can respond b y pressing the INT k ey to begin a two- way communication. Any r egistered cordl ess handset can make P TT call with each other or the telephone base. Up to fiv e pairs of PTT calls can establish at a time. PTT to a singl e handset 1 ...
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AT&T SB67118 - page 57
Answer a PTT call 1. When you hear two beeps, the screen displa ys PTT fr om: X:Handset X ( X repr esents the ext ension number [ 1 - 0 ], Handset X repr esents the default handset name). 2. Press INT to c onvert the call into a normal int erc om call with that extension. -OR- Respond with a new PTT call. W ait for the end of the three-second PTT w ...
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AT&T SB67118 - page 58
Use the directory t o store names and phone numbers. Direct ory entries are not shared with the e xtensions. Each handset has its own dir ectory . Capacity The directory of this telephone base can stor e up to 100 entries, with a maximum of 16 alphanumeric characters (including spaces) for names and 32 digits for telephone numbers. A convenient sea ...
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AT&T SB67118 - page 59
Number k ey Charact ers by number of k ey presses 123456789 1 & ‘ ( ) , - . / 1 2 a b c A B C 2 3 d e f D E F 3 4 g h i G H I 4 5 j k l J K L 5 6 m n o M N O 6 7 p q r s P Q R S 7 8 t u v T U V 8 9 w x y z W X Y Z 9 0 space 0 * * # # Cr eate a new dir ectory entry Use the following steps to store a name and number in the directory . When the ...
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AT&T SB67118 - page 60
- Press REP or SKIP to move the cursor to the left or right. - Press REMOVE to backspace and delete characters. - Press and hold REMOVE to erase all characters. - Press 0 once to add a space. 5. Press MENU/ ENTER to sa ve the setting and r eturn to the previous menu. Ther e is a confirmation tone. The name and the telephone number appear on the scr ...
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AT&T SB67118 - page 61
Review dir ectory entries When the telephone is idle: Press MENU /ENTER twice to select Dir ectory . -OR- Press DIR on the telephone base. If there are no directory entries, the screen displays Dir ectory empty . 2. Press or to browse thr ough the directory . Entries appear alphabetically by the first let ter in the name. 1. CH RIS TIN E S MI TH 88 ...
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AT&T SB67118 - page 62
Sear ch by name Follow the steps below to search for direct ory entries on the telephone base. When the telephone is idle, press press MENU /ENTER twice to select Dir ectory . -OR- Press Press DIR on the telephone base. 2. Press or browse thr ough the direct ory . browse thr ough the direct ory . 3. When a name appears, press the dial pad k eys ( 2 ...
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AT&T SB67118 - page 63
Y ou can dial, delete or edit a directory entry (name and number) when it is shown on the telephone base scr een. Y ou can use the directory r eview or search (pages 55-56) to show an entry . Display dial Wh en a nu m be r is di s pl ay ed o n t he s cr ee n yo u can d ia l th e n u mb er b y li ft ing th e co rd ed ha nd se t, p r ess in g SP EA K ...
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AT&T SB67118 - page 64
This telephone supports caller ID servic es that most telephone servic e providers off er . Depending on your service subscription, you might see the caller’s number , or the caller’s name and number from the telephone servic e provider a fter the first or second ring. Call er ID allows you to see the name, number , date and time of calls. Info ...
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AT&T SB67118 - page 65
Caller ID Caller ID Inf ormation How the caller ID inf ormation (call log) works The telephone stores caller ID information for the last 50 incoming calls in the telephone base. Entries are stored in reverse chronological order . The telephone deletes the oldest entry when the log is full to make room for new calls. Each extension has an independen ...
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AT&T SB67118 - page 66
Memory match If the incoming telephone number is an exact match with a telephone number in your direct ory , the name that appears on the screen matches the corresponding name in your directory . For example, if Christine Smith calls, her name appears as Chris if this is how you enter ed it into your directory . NOTE: The number you see on your cal ...
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AT&T SB67118 - page 67
Mak e a call log entry ready t o dial Although the incoming call log entries have 10 digits (the area code plus the seven-digit number), in some areas, you may only need to dial the seven digits, 1 plus the seven digits, or 1 plus the area code plus the seven digits. Y ou can change and store the number of digits that you dial in the call log. Whil ...
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AT&T SB67118 - page 68
Save a call l og entry to the dir ectory When in the call log, press or to browse the desired number to save . The screen displays ENTER=Add. Press MENU/ ENTER. When the telephone number appears, telephone number appears, number appears, Press the dial pad k eys to add digit s (page 53). Press REMO VE to erase digit s. Press and hold REMO VE to era ...
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AT&T SB67118 - page 69
Caller ID R easons for missing caller ID inf ormation 63 Reasons f or missing caller ID informa tion There are also occasions when other information or no information shows for various reasons: On-scr een message Reason P R IV AT E CA LL ER Th e cal le r p r efe rs no t t o s ho w the t ele pho ne nu mb er a nd na me. U N KN OW N CA LL ER Y our te ...
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AT&T SB67118 - page 70
Answering system Answering syst em and voicemail Y our telephone has separate indicators for two different types of voice messages: those left on its built-in answering system and those left at your service provider’s voicemail (fees may apply). Y our telephone’s built- in answering system messages and voicemail messages are separate. Each aler ...
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AT&T SB67118 - page 71
Use this featur e to separately set each of the four lines to automatically answer incoming calls in two differ ent ways. General mailbox (gen MB only): The called line rings on every extension for each incoming call. If there is no answer , the caller is prompted to leave a message in the general mailbox, which a person at any handset can review. ...
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AT&T SB67118 - page 72
66 Answering system Set ting your syst em t o aut omatically answer calls An ex ample of a 4-line answering syst em setup If you have four phone lines and many extensions, you can set up to the auto attendant to answer up to three simultaneous calls. You can set up the fourth line to ring as a private direct line to a single extension by excluding ...
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AT&T SB67118 - page 73
T urn the auto at tendant on When the telephone is idle, press ANSWER ON for the desired line to set up. Press or to scroll to Ans->Auto att . Press MENU/ ENTER to turn on the auto attendant. The current auto attendant announcement plays. The screen displays Auto Att endant ON Play announcement with voice prompt “Hello, this is automatic atten ...
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AT&T SB67118 - page 74
hears “No one is available to answer the call. T o leave a message press 1, to call another extension press 2, to call the operator press star . ” and waits five seconds for another entry from the caller. If the caller still hasn’t enter ed an extension number after hearing this message three times, the auto attendant forwards the call to the ...
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AT&T SB67118 - page 75
Answering system Aut o at tendant oper ation AA sends call to the telephone base Incoming call AA answers and plays outgoing announcement Person answers call? Normal call Caller enters another extension or recor ds a message Y es No AA calls extension Caller dials extension number and # Caller dials * and # Caller dials remote access code No caller ...
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AT&T SB67118 - page 76
Set general deliv ery mailbo x to answer When the telephone is idle, press ANSWER ON for the desired line. Press or to scroll to Ans->Gen MB only . Press MENU/ ENTER . The ANSWER ON indicator turns on. The current mailbox announcement plays. The screen displays General Mbo x ON Play announcement , and then it returns to the idle screen. -OR- T o ...
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AT&T SB67118 - page 77
T o listen to messages at the telephone base: 1. While the telephone is idl e, press Messages on the telephone base. 2. The system announces the number of new and unr eviewed messages in the general mailbox. 3. Press M EN U/ E N TE R to select Play all to list en to all messages. Press REP to repeat the message, pr ess REP twice to list en to the p ...
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AT&T SB67118 - page 78
NOTE : If there are any new and unreviewed messages in the general mailbox, the Messages indicator still flashes after you delete all old messages. T ransf er message When a message is playing in the general mailbox, you can transf er the message to a single extension or all ext ensions. When a message is pl aying on the telephone: 1. Press XFER on ...
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AT&T SB67118 - page 79
6. Press 1 to r e-record that memo. -OR- Press 2 t o save the memo and send it to the e xtension you selected. The sy stem announces “ Message transferr ed to mailbox X, ” and then returns t o the previous menu or memo. -OR- T o exit without making changes, press EXIT . Play back a memo Play memos the same way as normal messages (see Message pl ...
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AT&T SB67118 - page 80
Use this featur e to reach your answering system remotely by dialing your telephone number from any touch-tone telephone. T o remot ely reach the answering syst em: 1. Dial your telephone number fr om any touch-tone telephone. 2. When the system answers, ent er the four-digit r emote acc ess code ( 0000 is the default c ode, see page 30 to change i ...
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AT&T SB67118 - page 81
4. If t he me mor y is f ull , you h ear a tw o- beep al ert t one a nd th e a ns weri ng sy ste m a nn oun ce s, “M em ory i s f ul l. ” Th e t ele ph one b ase scr een dis pla ys Me ssa ge ful l . an d y ou ca nn ot r ec or d ne w mes sa ges u ntil ol d o ne s hav e b ee n d el ete d. Ch ec k t he sy ste m rem ain in g s pa ce (p age 3 2) fr ...
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AT&T SB67118 - page 82
T o register and deregist er an A T&T compatible DECT 6.0 cor dless headset (A T&T model TL7600) to the SB67118 telephone base, please ref er to the page 11-13. To view the TL7600 manual, visit our website at www.t elephones.at t.com , or call 1 (888) 915-2007 . In Canada dial 1 (866) 288-4268 . Cordl ess headset extension number The cordl ...
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AT&T SB67118 - page 83
A l l de le te d Al l old mes sag es in t he ge ne ral ma il box ar e e r as ed. A l l ha nd se ts d e re gi st er ed Th e cor dl es s ha nds et s a nd co rdl ess h ead se t d er egi str atio n wa s su cc es sfu l. A u to A tt en da nt O N P l ay a nn ou nc em en t Au t o att end ant i s on an d t he sel ect ed anno unc eme nt pla ys bac k. B u sy ...
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AT&T SB67118 - page 84
M e ss ag e fu ll Th e sys tem mem ory i s f ul l. Y ou can no t r eco rd new m ess ag es un l es s y ou de le te som e ol d m essa ges . M s g. t ra ns fe rr ed t o m a il bo x X A me ssa ge is t ran s fe rri ng fr om th e g en era l ma il t o a p ar ticu lar pr iv at e ma ilb o x. N o h an ds et s r e gi st er ed Th er e ar e n o h an ds ets re g ...
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AT&T SB67118 - page 85
T aking car e of your t elephone Y our telephone base contains sophisticated electronic part s, so you must treat it with car e. Avoid r ough treatment. Place the corded handset down gentl y . Save the original packing materials to pr otect your telephone base if you ever need to ship it. Avoid wat er Y ou can damage your telephone base if it gets ...
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AT&T SB67118 - page 86
This symbol is to alert you t o important operating or servicing instructions that may appear in this user’s manual. Always follow basic sa fety precautions when using this product to r educe the risk of injury , fire, or electric shock. Safety inf ormation Read and understand all instructions in the user’s manual. Observe all markings on the p ...
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AT&T SB67118 - page 87
Especially about cor dless telephones Electrical power: The telephone base must be connect ed to a working electrical outlet. The electrical outlet should not be contr olled by a wall switch. Calls cannot be made fr om the handset if the telephone base is unplugged, switched off or if the electrical power is interrupted. Power adapter: The power ad ...
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AT&T SB67118 - page 88
This equipment complies with Part 68 of the F CC rules and with technical r equirements adopted by the Administrative Council for T erminal Attachments (A CT A). The label on the back or bottom of this equipment cont ains, among other things, a product identifier in the format US: AAAEQ##TXXXX. This identifier must be provided t o your telephone se ...
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AT&T SB67118 - page 89
This equipment has been tested and found t o comply with the r equirements for a Class B digit al device under Part 15 of the F ederal Communications Commission (FC C) rules. These requir ements are intended t o provide r easonable prot ection against harmful interfer ence in a residential installation. This equipment generates, uses and can r adia ...
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AT&T SB67118 - page 90
The A T&T brand is used under license - any r epair , replacement or warranty service, and all questions about this product should be dir ected to: In the Unit ed States of America, visit www .tel ephones.at t.com or call 1 (888) 915-2007 . In Canada, call 1 (866) 288-4268 . 1. What does this limited warranty co ver? The manufacturer of this A ...
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AT&T SB67118 - page 91
5. How do you get warranty service? T o obtain warranty servic e in the United States of America, visit www .tel ephones.at t.com or call 1 (888) 915-2007 . In Canada, call 1 (866) 288-4268 . NOTE: Bef ore calling for servic e, please review the user’s manual; a check of the PRODUCT controls and f eatures may sa ve you a service call. Except as p ...
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AT&T SB67118 - page 92
DECT 6.0 digit al technology The A T&T DECT 6.0 product s offer unsurpassed range performanc e and sound clarity. This is achieved through a unique antenna design and adv ances in noise-filtering t echnology . An independent laboratory has confirmed that A T&T DECT 6.0 products perform up t o 45% better in range competitions. Now calls can ...
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AT&T SB67118 - page 93
If you have difficulty with y our telephone, please try the suggestions below . For Customer Servic e, visit our website at www .tel ephones.att.c om or call 1 (888) 915-2007 . In Canada, dial 1 (866) 288-4268 . My telephone base doesn’t work at all. Make sur e the power cor d is securely plugged in. Make sur e you plug the telephone line c ord s ...
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AT&T SB67118 - page 94
If the other telephone in your building ar e having the same problem, c ontact your tel ephone service pro vider (charges might apply). • My telephone base isn’t performing normally . Make sur e you plug the power cor d securel y into the telephone base. Plug the power adapter int o a different working electrical outlet without a wall switch. R ...
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AT&T SB67118 - page 95
Relocat e your telephone t o a higher location. The telephone might have bet ter reception in a high ar ea. If the other telephones in your building ar e having the same problem, c ontact your tel ephone service provider (char ges may apply). • • I experience poor sound quality when using the speakerphone. For incr eased sound quality while usi ...
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AT&T SB67118 - page 96
Other electronic pr oducts can cause interference with your telephone base. T ry installing your telephone base as far away as possibl e from electr onic devices such as television sets, V CRs, or other cordl ess telephones. Y our line cord might be malfunctioning. T ry installing a new line cord. • • My calls cut in and out while I’m using m ...
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AT&T SB67118 - page 97
My caller ID isn’t working. Caller ID is a subscription service. Y ou must subscribe to this service fr om your tel ephone service pro vider for this featur e to work on your telephone base. The caller must be calling from an ar ea that supports caller ID. Both you and your caller’s tel ephone service pr ovider must use caller ID compatible equ ...
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AT&T SB67118 - page 98
System does not answer after correct number of rings. Make sur e that the answering system is on (page 70). If toll saver is sel ected, the number of rings changes to two when there ar e new messages waiting (page 28). If the memory is full or if the system is off , the an- swering system answers a fter 10 rings. In some cases, the answering system ...
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AT&T SB67118 - page 99
Outgoing announcement is not clear . • When you record y our announcement, mak e sure you speak in a normal tone of voice, about nine inches from the t elephone base. • Mak e sur e the re is n o bac kg ro und n oi se (T V , m usi c, e tc .) wh il e re co r din g. A CO VM icon shows on the screen display and I do not know why . Y our telephone h ...
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AT&T SB67118 - page 100
Appendix T r oubleshooting Common cure for electr onic equipment. If the telephone base does not seem to be r esponding normally , do the following (in the order listed): Disconnect the power to the tel ephone base. Disconnect the spare bat tery , if applicable. Wait a f ew minutes. Connect power to the telephone base. Reinstall the back up battery ...
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AT&T SB67118 - page 101
A AC power , 9 Access code, 30 Add new handsets, 10 Alert set alert number , 31 confirmation call, 32 on or off, 31 Announcement recor d, 25-26, 28 select, 29 Answer incoming call, 38 interc om call, 47 transferr ed call, 49 Push to talk (P TT) call, 51 Answering system, 64-74 Antennas, 6, 86 Area code, 21 Audio cable, 15, 23-24 Auto att endant flo ...
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AT&T SB67118 - page 102
E Elapsed time, 23, 36 End call, 36-37 confer ence call, 44 interc om call, 47 PTT call, 51 F Flash, 39, 53-54 H Hands-free use, 14, 37, 49 Handset registration, 10 Headset corded installation, 14 cordl ess registr ation, 11 cordl ess operation, 76 Hold, 42 Hold reminder , 22 I Incoming messages, 70 Indicator lights, 34 Indicator tones, 33 Installa ...
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AT&T SB67118 - page 103
Index Inde x 97 N Name enter into dir ectory, 53-54 search, 56 Navigation ke ys, 1 New message indication, 70 Notify alert, 31-32 Number of rings, 27-28 O One-touch k eys, 2, 46-48, 50-51 On-hook dialing (predialing), 37 Outgoing announcement, 25, 69, 93 Outgoing calls, 18, 20 P Pause, 54 PBX lines, 20 Planning your system, 5 Play back message, 70 ...
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AT&T SB67118 - page 104
Index Inde x 98 T T echnical specifications, 86 T elephone base operation, 36-51 T elephone operating range, 86 T emporary ringer silencing, 38 Three-wa y confer ence calls, 43-44 T oll saver , 28 T ransfer call, 48-49 message, 72 T roubleshooting, 87-94 T urn off answering system, 73 auto att endant, 67 general delivery mailbo x, 73 T urn on answe ...
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AT&T SB67118 - page 105
Use th e wal le t c ard be lo w t o hel p you r ememb er co mmand s t o co nt ro l you r ans wer ing s ys te m fr om an y to uch t one t elep hon e. Fold her e. Cut along dotted line. Action Remot e command Play all messages ............................................................. 1 Delete the message .......................................... ...
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AT&T SB67118 - page 106
www .tel ephones.at t.com © 2009 Advanced American T elephones. All rights reserved. A T&T and the A T&T logo are tr ademarks of A T&T Intellectual Pr operty licensed to Advanced American T elephones, San Antonio, TX 78219. Printed in China. Issue 2 A T&T 07/09. ...
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