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Manuel d’utilisation Heat & Glo Freestanding Stove VRT-BZ-N-CE

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Summary
  • Heat & Glo Freestanding Stove VRT-BZ-N-CE - page 1

    1 Heat & Glo • VRTIKL-CE • 7031-292 Rev E • 12/07 DO NOT DISCARD THIS MANUAL CAUTION • Important operating and maintenance instructions included. • Leave this manual with party responsible for use and operation. • Read, understand and follow these instructions for safe installation and operation. • Do not store or use gasoline or ...

  • Heat & Glo Freestanding Stove VRT-BZ-N-CE - page 2

    2 Heat & Glo • VRTIKL-CE • 7031-292 Rev E • 12/07 Rea d this ma nual be fore i nstall ing or ope rati ng this ga s sto ve . Ple ase re tai n this o wner's ma nua l for fut ure r efe rence . Congra tula tion s Congratulations on selecting a Heat & Glo gas stove - an elegant and clean alternative to wood burning stoves. The Heat &a ...

  • Heat & Glo Freestanding Stove VRT-BZ-N-CE - page 3

    3 Heat & Glo • VRTIKL-CE • 7031-292 Rev E • 12/07 - T ABLE OF CONTENTS - Section 1: Listing and Code Approvals A. Gas Stove Certi fi cations ........................... 4 B. Glass Speci fi cations ................................. 4 C. Non-Combustible Materials ...................... 4 D. Combustible Materials .......................... ...

  • Heat & Glo Freestanding Stove VRT-BZ-N-CE - page 4

    4 Heat & Glo • VRTIKL-CE • 7031-292 Rev E • 12/07 1 Listing and Code Approvals A. Appliance Certi fi cation B. Glass Speci fi cations This gas stove is equipped with 5mm ceramic glass behind the curved glass. Replace glass only with 5mm ceramic glass. Please contact your dealer for replacement glass. MODEL VRTIKL-CE LABORA T OR Y Gastec ...

  • Heat & Glo Freestanding Stove VRT-BZ-N-CE - page 5

    5 Heat & Glo • VRTIKL-CE • 7031-292 Rev E • 12/07 2 Getting Started Check building codes prior to installation. • Installation MUST comply with local, regional, state and national codes and regulations. • Consult local building, fi re of fi cials or authorities having jurisdiction about restrictions, installation inspection, and per ...

  • Heat & Glo Freestanding Stove VRT-BZ-N-CE - page 6

    6 Heat & Glo • VRTIKL-CE • 7031-292 Rev E • 12/07 3 Appliance Location and Clearances A. Selecting Appliance Location NOTE: · Illustrations re fl ect typical installations and are FOR DESIGN PURPOSES ONL Y . · Illustrations/diagrams are not drawn to scale. · Actual installation may vary due to individual design preference. When select ...

  • Heat & Glo Freestanding Stove VRT-BZ-N-CE - page 7

    7 Heat & Glo • VRTIKL-CE • 7031-292 Rev E • 12/07 Fire Risk. Odor Risk. T ipping Risk • Install gas stove on a stable, level platform/ fl oor strong enough to support gas stove without tipping. • USE wood fl ooring, ceramic tile, brick hearth or high pressure laminate fl ooring applied directly over the sub- fl ooring material. W ...

  • Heat & Glo Freestanding Stove VRT-BZ-N-CE - page 8

    8 Heat & Glo • VRTIKL-CE • 7031-292 Rev E • 12/07 4 T ermination Locations A. Flue T ermination Minimum Clearances Figure 4.2 Multiple V ertical T ermination Figure 4.1 T ermination Clearances Figure 4.3 speci fi es minimum fl ue heights for various pitched roofs. Figure 4.3 Minimum Height from Roof to Lowest Discharge Opening Measure v ...

  • Heat & Glo Freestanding Stove VRT-BZ-N-CE - page 9

    9 Heat & Glo • VRTIKL-CE • 7031-292 Rev E • 12/07 V = VENT TERMINAL X = AIR SUPPL Y INLET = AREA WHERE TERMINAL IS NOT PERMITTED Figure 4.4 Minimum Clearances for T ermination A = 31 cm .................... clearances above grade, ver anda, porch, deck or balcony B = 31 cm .................... clearances to window or door that may be open ...

  • Heat & Glo Freestanding Stove VRT-BZ-N-CE - page 10

    10 Heat & Glo • VRTIKL-CE • 7031-292 Rev E • 12/07 5 Flue Information A. Flue Components B. Use of Elbows These models are approved to use Simpson Dura-V ent or Hearth & Home T echnologies series pipes, components and termination. Approved components are labeled for identi fi ca- tion. This pipe is tested and listed as an approved co ...

  • Heat & Glo Freestanding Stove VRT-BZ-N-CE - page 11

    11 Heat & Glo • VRTIKL-CE • 7031-292 Rev E • 12/07 Figure 5.2 Figure 5.3 V H D. Flueing Diagrams STRAIGHT UP VERTICAL FLUE V 1 1.8M Maximum STRAIGHT OUT HORIZONT AL FLUE H 61cm Maximum For Natural, Propane and Butane Gases. For Natural, Propane and Butane Gases. Note : For this type of installation, the vertical fl ue restrictor must be ...

  • Heat & Glo Freestanding Stove VRT-BZ-N-CE - page 12

    12 Heat & Glo • VRTIKL-CE • 7031-292 Rev E • 12/07 Figure 5.4 Figure 5.5 V H H V Natural Gas • One 90 0 Elbow System V Minimum H Maximum 46 cm 1.3 M 92 cm 2.7 M 1.4 M 4.1 M 1.8 M 5.0 M V+H = Max 1 1.6 M H Max = 5.0 M Propane • One 90 0 Elbow System V Minimum H Maximum 46 cm 92 cm 92 cm 1.8 M 1.4 M 2.8 M 1.8 M 3.6 M V+H = Max 1 1.6 M H ...

  • Heat & Glo Freestanding Stove VRT-BZ-N-CE - page 13

    13 Heat & Glo • VRTIKL-CE • 7031-292 Rev E • 12/07 Figure 5.6 Figure 5.7 V H2 H1 H2 V H1 Natural Gas • T wo 90 0 Elbows System V Min. H1 Max. H1 + H2 Max. 46 cm 55 cm 1.1 M 92 cm 1.1 M 2.3 M 1.4 M 1.7 M 3.5 M 1.8 M 2.2 M 4.5 M V+H1+H2 = Max 10M H1 Max = 2.2M H1+H2 = Max 4.5M Propane • T wo 90 0 Elbows System V Min. H1 Max. H1 + H2 Max ...

  • Heat & Glo Freestanding Stove VRT-BZ-N-CE - page 14

    14 Heat & Glo • VRTIKL-CE • 7031-292 Rev E • 12/07 Figure 5.8 H2 H1 V V 2 H V1 Figure 5.9 Natural Gas • T wo 90 0 Elbows System V1 Min. H Max. 31 cm 93 cm 61 cm 1.8 M 91 cm 2.7 M 1.2 M 3.6 M 1.5 M 4.5 M V1+V2+H = Max 1 1.4M H Max = 4.5M Propane • T wo 90 0 Elbows System V1 Min. H Max. 31 cm 62 cm 61 cm 1.2 M 91 cm 1.8 M 1.2 M 2.4 M 1. ...

  • Heat & Glo Freestanding Stove VRT-BZ-N-CE - page 15

    15 Heat & Glo • VRTIKL-CE • 7031-292 Rev E • 12/07 Figure 5.10 Figure 5.1 1 V 2 H2 H1 V1 V2 H2 V1 H1 Natural Gas • Three 90 0 Elbows System V1 Min. H1 Max. H1 + H2 Max. 46 cm 55 cm 1.0 M 92 cm 1.1 M 2.0 M 1.4 M 1.7 M 3.0 M 1.8 M 2.2 M 3.9 M V1+V2+H1+H2=Max 1 1M H1 Max=2.2M H1+H2=Max 3.9M Propane • Three 90 0 Elbows System V1 Min. H1 M ...

  • Heat & Glo Freestanding Stove VRT-BZ-N-CE - page 16

    16 Heat & Glo • VRTIKL-CE • 7031-292 Rev E • 12/07 90 DEGREE ELBOW PIPE LENGTH PIPE LENGTH WALL THIMBLE COVER WALL THIMBLE TERMINA TION CAP Step 1. Determine the desired location of the gas stove. Check to ensure that wall studs or roof rafters are not in the way when the flue system is being planned. If this is the case, you may want to ...

  • Heat & Glo Freestanding Stove VRT-BZ-N-CE - page 17

    17 Heat & Glo • VRTIKL-CE • 7031-292 Rev E • 12/07 BEFORE YOU BEGIN: Review the fl ueing con fi gurations in Figures A, B and C on the next page . F. Slim Line W all Thimble 1. Assembling Slim Line T rim Ring and Heat Shield 2. Installing Slim Line T rim Ring and Heat Shield Figure 5.14 Lay the trim ring on fl at surface and bend up th ...

  • Heat & Glo Freestanding Stove VRT-BZ-N-CE - page 18

    18 Heat & Glo • VRTIKL-CE • 7031-292 Rev E • 12/07 FIG. A 90 DEGREE ELBOW FIG. B MINIMUM CLEARANCE C ENTER LINE TRIM RING HEA T SHIELD OVER TOP HALF OF PIPE INTERIOR W ALL 51mm clearance from rear of stove W ALL THIMBLE MINIMUM OF 152 mm OF PIPE THROUGH THE W ALL PIPE LENGTH PIPE LENGTH TRIM RING 90 ELBOW O Place mark where protrudes thro ...

  • Heat & Glo Freestanding Stove VRT-BZ-N-CE - page 19

    19 Heat & Glo • VRTIKL-CE • 7031-292 Rev E • 12/07 FL ASHI NG SUPPORT BOX STORM COLLAR VERTICAL TERMINA TION CAP PIPE LENGTH FIRESTOP 1 1.8M MAXIMUM On vertical terminations use only Part #SLK-991DA Figure 5.20 Step 1. Check the installation instructions for required 2.5 cm clear- ances (air space) to combustibles when passing through cei ...

  • Heat & Glo Freestanding Stove VRT-BZ-N-CE - page 20

    20 Heat & Glo • VRTIKL-CE • 7031-292 Rev E • 12/07 Step 4. Assemble the desired lengths of pipe and elbows necessary to reach from the gas stove up through the round support box. Ensure that all pipe and elbow connections are in their fully twist-locked position. Assemble as instructed. Step 5. Cut a hole in the roof centered on the small ...

  • Heat & Glo Freestanding Stove VRT-BZ-N-CE - page 21

    21 Heat & Glo • VRTIKL-CE • 7031-292 Rev E • 12/07 MIN. 25.4 cm CLEARANCE NAILS MIN. 25.4 cm CLEARANCE MIN. 25.4 cm CLEARANCE MIN. 25.4 cm CLEARANCE CEILING FIREST OP Figure 5.25 Fire Risk. Explosion Risk. • Any occupied areas above the first floor , including closets and storage spaces, which the vertical flue passed through must be en ...

  • Heat & Glo Freestanding Stove VRT-BZ-N-CE - page 22

    22 Heat & Glo • VRTIKL-CE • 7031-292 Rev E • 12/07 W ARNING W ARNING CHECK FOR GAS LEAKS Fire Risk Explosion Risk Asphyxiation Risk • Check all fi ttings and connections. • Do not use open fl ame. • After the gas line installation is complete, all connections must be tightened and checked for leaks with a commercially available, n ...

  • Heat & Glo Freestanding Stove VRT-BZ-N-CE - page 23

    23 Heat & Glo • VRTIKL-CE • 7031-292 Rev E • 12/07 7 Electrical Information Batt er y p ol ar it y mu st be c or r ec t o r m o dul e d am ag e w il l occur . CAUTION Label all wires prior to disconnection when servicing controls. Wiring errors can cause improper and dangerous operation. V erify proper operation after servicing. CAUTION S ...

  • Heat & Glo Freestanding Stove VRT-BZ-N-CE - page 24

    24 Heat & Glo • VRTIKL-CE • 7031-292 Rev E • 12/07 8 Appliance Setup A. Remove Shipping Materials B. Unbolting Appliance from the Pallet The gas stove is bolted and screwed to the pallet for ship- ping. Use a 1/2 in. socket to remove the bolt in center of bottom plate. Use a Phillips screwdriver to remove the two screws in the front of th ...

  • Heat & Glo Freestanding Stove VRT-BZ-N-CE - page 25

    25 Heat & Glo • VRTIKL-CE • 7031-292 Rev E • 12/07 Figure 8.4 The manufacturer recommends securing the lag bolt from the component bag in the center hole in the bottom plate (clearance hole). This bolt will help to prevent tipping for- ward. CLEARANCE HOLE Figure 8.5 Using pliers, adjust the counter screws to level the gas stove. D. Acces ...

  • Heat & Glo Freestanding Stove VRT-BZ-N-CE - page 26

    26 Heat & Glo • VRTIKL-CE • 7031-292 Rev E • 12/07 F . Installing the Baf fl e The baf fl e is shipped wrapped, inside the fi rebox. Install the baf fl e with the embedded “T” side up, place it on top of the brackets on the inside of the fi rebox, ensuring back edge of baf fl e makes contact with the back of the fi rebox. Figur ...

  • Heat & Glo Freestanding Stove VRT-BZ-N-CE - page 27

    27 Heat & Glo • VRTIKL-CE • 7031-292 Rev E • 12/07 G. Positioning the Logs Figure 8.13 Place log #1 into the cradle in the burner . Lean the log back towards right corner of firebox. While still breakable, the logs do not become fragile until after the gas stove is burned and they have cured. After curing, any handling must be done with c ...

  • Heat & Glo Freestanding Stove VRT-BZ-N-CE - page 28

    28 Heat & Glo • VRTIKL-CE • 7031-292 Rev E • 12/07 J. Inner Glass Door Assembly Replacement I. Front Door Glass Assembly Installation Figure 8.17 Complete Assembly T urn the gas stove OFF and let it cool down before replacing the inner glass door assembly . With the front door assembly removed from the gas stove, remove the inner glass do ...

  • Heat & Glo Freestanding Stove VRT-BZ-N-CE - page 29

    29 Heat & Glo • VRTIKL-CE • 7031-292 Rev E • 12/07 9 Operating Instructions A. Before Lighting Appliance Read this entire manual prior to using the gas stove. Failure to follow the instructions may result in property damage, bodily injury, or even death. Glass door must be in place when gas stove is operating. Risk of: • Combustion Fume ...

  • Heat & Glo Freestanding Stove VRT-BZ-N-CE - page 30

    30 Heat & Glo • VRTIKL-CE • 7031-292 Rev E • 12/07 B. Lighting the Appliance Electronic Ignition LIGHTING INSTRUCTIONS T O TURN OFF GAS T O APPLIANCE 1. Push the ‘OFF’ button on remote. 2. Remove batteries from receiver . FOR YOUR SAFETY READ BEFORE LIGHTING WARNING: If you do not follow these instructions exactly , a fi re or explos ...

  • Heat & Glo Freestanding Stove VRT-BZ-N-CE - page 31

    31 Heat & Glo • VRTIKL-CE • 7031-292 Rev E • 12/07 C. After Appliance is Lit When you light your gas stove, you may notice that it pro- duces heat which does have an associated odor or smell. If you feel this odor is excessive it may require the initial three to four hour continuous burn on high followed by a second burn up to 12 hours to ...

  • Heat & Glo Freestanding Stove VRT-BZ-N-CE - page 32

    32 Heat & Glo • VRTIKL-CE • 7031-292 Rev E • 12/07 10 Maintaining and Servicing Appliance Although the frequency of your gas stove servicing and maintenance will depend on use and the type of installation, a quali fi ed service technician should perform an gas stove check-up at the beginning of each heating season. Risk of injury or prop ...

  • Heat & Glo Freestanding Stove VRT-BZ-N-CE - page 33

    33 Heat & Glo • VRTIKL-CE • 7031-292 Rev E • 12/07 Inspect Maintenance T asks Doors 1. Inspect for scratches, dents or other damage and repair as necessary . 2. V erify no obstructions to air fl ow . 3. V erify maintenance of proper clearance to combustible household objects. Gasket Seal, Glass Assembly and Glass 1. Inspect gasket seal a ...

  • Heat & Glo Freestanding Stove VRT-BZ-N-CE - page 34

    34 Heat & Glo • VRTIKL-CE • 7031-292 Rev E • 12/07 11 T roubleshooting With proper installation, operation and maintenance your gas stove will provide years of trouble-free service. If you do experience a problem, this troubleshooting guide will assist a quali fi ed service person in the diagnosis of a problem and the corrective action t ...

  • Heat & Glo Freestanding Stove VRT-BZ-N-CE - page 35

    35 Heat & Glo • VRTIKL-CE • 7031-292 Rev E • 12/07 12 Reference Materials A B G F H E Hearth Pad D C I A. Appliance Dimension Diagram Dimensions are actual gas stove dimensions. Use for reference only . For clearances to combustibles refer to Section 3. Figure 12.1 Appliance Dimensions Height includes 9.53 mm hearth pad. AB C DE F G H I C ...

  • Heat & Glo Freestanding Stove VRT-BZ-N-CE - page 36

    36 Heat & Glo • VRTIKL-CE • 7031-292 Rev E • 12/07 G F A B C D E Hearth Pad B. Appliance Dimension with Stone Surround Diagram Figure 12.2 Appliance Dimensions with Stone Surround Height includes 9.53 mm hearth pad. ABCDE F G Centimeters 75.3 62.0 76.8 8.3 42.8 86.7 1 12.6 Height includes 9.53 mm hearth pad. ...

  • Heat & Glo Freestanding Stove VRT-BZ-N-CE - page 37

    37 Heat & Glo • VRTIKL-CE • 7031-292 Rev E • 12/07 C. Flue Components Diagram Figure 12.3 SL D-Series Balance Flue Component Speci fi cations 10.2 cm inner pipe, 16.8 cm outer pipe. 23.5 cm 16.5 cm 16.8 cm 43.2-61.0 cm 29.8 cm 14.6 cm 16.8 cm 16.2 cm 16.5 cm 24.4 cm 16.8 cm 16.5 cm 16.2 cm 24.4 cm SL-06D SL-12D SL-17/24D (SL17-24D) SL-45 ...

  • Heat & Glo Freestanding Stove VRT-BZ-N-CE - page 38

    38 Heat & Glo • VRTIKL-CE • 7031-292 Rev E • 12/07 D. Flue Components List COMPONENTS Ceiling Support / W all Thimble, Black 656-230 Cathedral Ceiling Support, Black 941 15 cm Pipe Length, Black 908B 22 cm Pipe Length, Black 907B 31 cm Pipe Length, Black 906B 60 cm Pipe Length, Black 904B 91 cm Pipe Length, Black 903B 121 cm Pipe Length, ...

  • Heat & Glo Freestanding Stove VRT-BZ-N-CE - page 39

    39 Heat & Glo • VRTIKL-CE • 7031-292 Rev E • 12/07 1 2 3 4 5 6 7 8 9 10 12 13 14 15 16 17 11 Service Parts Diagram Service Parts Part number list on following page. Log Set Assembly VRTIKL-CE Beginning Manufacturing Date: June 2006 Ending Manufacturing Date: Active ...

  • Heat & Glo Freestanding Stove VRT-BZ-N-CE - page 40

    40 Heat & Glo • VRTIKL-CE • 7031-292 Rev E • 12/07 IMPORT ANT THIS IS DA TED INFORMA TION: When requesting service or replacement parts for your appliance please provide model number and serial number . All parts listed in this manual may be ordered from an authorized dealer . ITEM DESCRIPTION SERIAL # P ART NUMBER Log Set Assembly 7031-0 ...

  • Heat & Glo Freestanding Stove VRT-BZ-N-CE - page 41

    41 Heat & Glo • VRTIKL-CE • 7031-292 Rev E • 12/07 IMPORT ANT THIS IS DA TED INFORMA TION: When requesting service or replacement parts for your appliance please provide model number and serial number . All parts listed in this manual may be ordered from an authorized dealer . ITEM DESCRIPTION SERIAL # P ART NUMBER 1 Log Bracket 7031-282 ...

  • Heat & Glo Freestanding Stove VRT-BZ-N-CE - page 42

    42 Heat & Glo • VRTIKL-CE • 7031-292 Rev E • 12/07 V alve Assembly Parts List Service Parts VRTIKL-CE Beginning Manufacturing Date: June 2006 Ending Manufacturing Date: Active IMPORT ANT THIS IS DA TED INFORMA TION: When Requesting service or replacement parts for your appliance please provide model number and serial number . All parts li ...

  • Heat & Glo Freestanding Stove VRT-BZ-N-CE - page 43

    43 Heat & Glo • VRTIKL-CE • 7031-292 Rev E • 12/07 F . W arranty Policy HEA T & GLO LIMITED 10 YEAR W ARRANTY In order to presumptively establish the dates to which your HEA T & GLO Limited W arranty runs, you must mail the completed warranty card to HEA T & GLO, 20802 Kensington Boulevard, Lakeville, MN 55044, USA, within 60 ...

  • Heat & Glo Freestanding Stove VRT-BZ-N-CE - page 44

    44 Heat & Glo • VRTIKL-CE • 7031-292 Rev E • 12/07 G. Contact Information Heat & Glo, a brand of Hearth & Home T echnologies, Inc. 20802 Kensington Boulevard Lakeville, MN 55044, USA Please contact your Heat & Glo dealer with any questions or concerns. For the number of your nearest Heat & Glo dealer , please call 1-888-42 ...

Fabricant Heat & Glo Catégorie Range

Les documents que nous recevons du fabricant de l'appareilHeat & Glo Freestanding Stove VRT-BZ-N-CE peuvent être divisés en plusieurs groupes. Ceux-ci sont, entre autres:
- dessins techniques Heat & Glo
- manuels d’utilisations Freestanding Stove VRT-BZ-N-CE
- fiches produit Heat & Glo
- dépliants
- ou étiquettes-énergie Heat & Glo Freestanding Stove VRT-BZ-N-CE
Tous sont importants, mais les informations les plus importantes du point de vue de l'utilisation de l'appareil se trouvent dans le manuel d’utilisation Heat & Glo Freestanding Stove VRT-BZ-N-CE.

Un groupe de documents appelé manuels d’utilisation est également divisé en types plus spécifiques, tels que: Manuels d’installation Heat & Glo Freestanding Stove VRT-BZ-N-CE, manuels d’entretien, brefs manuels ou manuels de l’utilisateur Heat & Glo Freestanding Stove VRT-BZ-N-CE. Selon vos besoins, vous devriez chercher le document dont vous avez besoin. Sur notre site, vous pouvez voir le manuel le plus populaire d’utilisation du produit Heat & Glo Freestanding Stove VRT-BZ-N-CE.

Manuels d’utilsiation similaires

Manuel d’utilisation complet de l’appareil Heat & Glo Freestanding Stove VRT-BZ-N-CE, quelle devrait-elle être?
Le manuel d’utilisation, également appelé le mode d’emploi, ou tout simplement le manuel, est un document technique destiné à aider à utiliser Heat & Glo Freestanding Stove VRT-BZ-N-CE par les utilisateurs. Des manuels sont généralement écrits par un rédacteur technique, mais dans un langage accessible à tous les utilisateurs Heat & Glo Freestanding Stove VRT-BZ-N-CE.

Le manuel d’utilisation complet Heat & Glo, devrait inclure plusieurs éléments de base. Certains d'entre eux sont moins importants, tels que: la couverture / page de titre ou pages d'auteur. Cependant, la partie restante, devrait nous fournir des informations importantes du point de vue de l'utilisateur.

1. Introduction et des conseils sur la façon d'utiliser le manuel Heat & Glo Freestanding Stove VRT-BZ-N-CE - Au début de chaque manuel, nous devrions trouver des indices sur la façon d'utiliser le document. Il doit contenir des informations sur l'emplacement de la table des matières Heat & Glo Freestanding Stove VRT-BZ-N-CE, FAQ ou des problèmes les plus fréquents - les points qui sont les plus souvent recherchés par les utilisateurs de chaque manuel
2. Table des matières - index de tous les conseils pour lHeat & Glo Freestanding Stove VRT-BZ-N-CE qui peuvent être trouvés dans le document courant
3. Conseils sur la façon d'utiliser les fonctions de base de l’appareil Heat & Glo Freestanding Stove VRT-BZ-N-CE - qui devraient nous aider dans les premières étapes lors de l'utilisation Heat & Glo Freestanding Stove VRT-BZ-N-CE
4. Troubleshooting - séquence systématique des activités qui nous aideront à diagnostiquer et ensuite résoudre les principaux problèmes de Heat & Glo Freestanding Stove VRT-BZ-N-CE
5. FAQ - questions fréquemment posées
6. Détails du contact Informations sur l'endroit où chercher le contact avec le fabricant / service Heat & Glo Freestanding Stove VRT-BZ-N-CE dans un pays donné, si le problème ne peut être résolu par nous-mêmes.

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