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Cisco EPC3925 - page 1
Cisco Model DPC3925 and EPC3925 8x4 DOCSIS 3.0 Wireless Residential Gateway with Embedded Digital Voice Adapter User Guide In This Document IMPORTANT S AFETY INSTR UCTIONS ............................................................... 2 Introducti on .......................................................................................... ...
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Cisco EPC3925 - page 2
2 4021192 Rev A IM PORTANT SAFETY IN STRUCTIONS IMPORTANT S AFETY INSTRUCTIONS N o t i c e t o I ns t a l l er s The servicing instructions in this notice are for use by qualified service personnel only. To reduce the risk of electric shock, do not perform any servicing other than that contained in the operating instructions, unless you are qualifi ...
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Cisco EPC3925 - page 3
4021192 Rev A 3 IMPORTANT SAFETY IN STRUCTIONS M i t t e i l un g f ü r C A T V - T e c h n i k e r Die in dieser Mitteilung aufgeführten Wartungsanweisungen sind ausschließlich für qualifi ziertes Fachpersonal bestimmt. Um die Gefahr eines elektrischen Sc hlags zu reduzieren, sollten Sie keine Wartungsarbeiten durchführen, die nicht ausdrück ...
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Cisco EPC3925 - page 4
4 4021192 Rev A IMPORTANT SAFET Y INSTRUCTIONS I M P O R T A N T S A F E T Y I N S T R U C T I O N S 1) Read these instructions. 2) Keep these instructions. 3) Heed all warnings. 4) Follow all instructions. 5) Do not use this apparatus near wate r. 6) Clean only with dry cloth. 7) Do not block any ventilation openings. Install in accordance with th ...
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Cisco EPC3925 - page 5
4021192 Rev A 5 IMPORTANT SAFETY IN STRUCTIONS P r o t e ct t h e P r o d u c t f r o m L i g ht n i n g In addition to disconnecting the AC power from the wall outlet, disconnect the signal inputs. V e r i f y t h e P o w er So u r c e f r o m t h e O n / Of f P o w e r L i gh t When the on/off power light is not illuminated, the apparatus may sti ...
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Cisco EPC3925 - page 6
6 4021192 Rev A IMPORTANT SAFET Y INSTRUCTIONS C h e c k P r od u c t S a f e t y Upon completion of any service or repairs to this product, the service technician must perf orm safety checks to determine that this product is in proper operating condition. P r o t e ct t h e P r o d u c t W h en M o v i n g I t Always disconnect the power source wh ...
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Cisco EPC3925 - page 7
IMPORTANT SAFETY IN STRUCTIONS 4021192 Rev A 7 United States FCC Compliance This device has bee n tested and found to c omply with t he limits for a Class B digi tal device, pursuant to part 1 5 of the FCC Rules. These li mits are d esigned to provide re asonable protection against suc h interference in a residential installation. T his equipment g ...
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Cisco EPC3925 - page 8
IMPORTANT SAFETY IN STRUCTIONS 8 4021192 Rev A R a d i at i o n E xp o s u r e S t at em en t s Note: This transmit ter must not be co- located or opera ted in conjuncti on with any other antenna or transmitter. This equipment sh ould be installed and operated with a minimu m distance of 7.9 inches (20 cm) between the ra diator and your body. US Th ...
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Cisco EPC3925 - page 9
IMPORTANT SAFETY IN STRUCTIONS 4021192 Rev A 9 CE Compliance D e c l ar a t i o n o f C o n f o r m i t y w i t h R e g a r d t o t h e E U D i r e ct i ve 1 9 9 9 / 5 / EC ( R & T TE Di r ec t i v e ) This declaration is onl y valid for configurati ons (combi nations of software, f irm wa re and hardware) supported or pr ovided by Cisc o Syste ...
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Cisco EPC3925 - page 10
IMPORTANT SAFETY IN STRUCTIONS 10 4021192 Rev A Note: The full decla ration of conform ity for this produ ct can be found in the Decla rations of Conformity and Reg ulatory Information sec tion of the appr opriate product hardwa re installation guide, whic h is available on Cisco.com. The following standard s were a pplied during the assessment of ...
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Cisco EPC3925 - page 11
IMPORTANT SAFETY IN STRUCTIONS 4021192 Rev A 11 A n t e nn a s Use only the antenna supp lied with t he product. 20090312 CE_Ga teway ...
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Cisco EPC3925 - page 12
12 4021192 Rev A Introduction Introduction Welcome to the exc iting world of high-speed Inte rnet and high-quality digital telephone service. Y our new Cisco ® Model DPC 3925 DOCSIS ® 3.0 or EPC3925 EuroDOCS IS™ Wireless Residential Gate way with Embedded Digita l Voice Adapter is a cable modem t hat meets industry s tandards for high-speed dat ...
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Cisco EPC3925 - page 13
4021192 Rev A 13 Introdu ction Color-coded interf ace ports and corr esponding ca bles simplify i nstallation and setup DOCSIS-5 compliant LE D labeling and behavior provides a user and technician friendly method to c heck operational status and act as a tro ubleshooting to ol Allows automat ic software up grades by your ser vice provid ...
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Cisco EPC3925 - page 14
14 4021192 Rev A What's In the Carto n? What's In the Carton? When you receive your wireless r esidential gate way, you should ch eck the equipment and acce ssories to verify that eac h item is in the carto n and that each item is undamaged. The carton contains the follo wing items: One of the DOCSIS Reside ntial Gateway models (D PC3925 ...
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Cisco EPC3925 - page 15
4021192 Rev A 15 Front Panel Description Front Panel Descriptio n The front panel of you r resident ial gateway prov ides LED status i n dicator s that indicate how wel l and at what state yo ur reside ntial gateway is operat ing. See Front Panel LED Status Indi cator Functions (on page 99 ), for more infor mation on fro nt panel LED status i ndica ...
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Cisco EPC3925 - page 16
16 4021192 Rev A Back Panel Descript ion Back Panel Descri ption The following illustrations s how the descriptio n and functio n of the back p anel components on the C isco DPC3925 reside ntial gateway. 1 POWER — Connects t h e resident ial gateway to the AC power adapter that is provided with you r residential gate way CAUTION: Avoid damage to ...
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Cisco EPC3925 - page 17
4021192 Rev A 17 Back Panel Descriptio n 8 WIRELESS SET UP — Pressing th is switch initiate s wireless setup, t his feature allows the user to add new Wi- Fi Protected Setu p (WPS) compl iant wireless clients to the home network 9 RESET — A momentary pressing (1-2 seconds) of this switch reboots t he EMTA. Pressing the switc h for more tha n te ...
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Cisco EPC3925 - page 18
18 4021192 Rev A What Are the System Req uiremen ts for Internet Service? What Are the S ystem Requirements for I nt ernet Service? To ensure that yo ur residential gate way operates efficie n tly for high-speed Intern et se rvice, verify t hat all of the I nternet devices on y our system meet or exceed the following minimum hardware and software r ...
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Cisco EPC3925 - page 19
4021192 Rev A 19 How Do I Subscribe to Hig h-Speed Internet and Telephone Service? How Do I Subscri be to High-Speed Interne t and Telephone Service? Before you can use you r residential gate way, you need to have a hig h-speed Internet access account . If you do not have a high-speed Internet access accou nt, you need to set up an account with you ...
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Cisco EPC3925 - page 20
20 4021192 Rev A How Do I Subscribe to High-Speed Internet and Telephone Service? I A l r e a d y Ha v e an E x i s t i n g Hi g h - S pe e d I n t e r n e t A c c e s s A c c o u n t If you have an ex isting high-speed I n ternet access account, you must give yo ur service provider t he serial number a nd the MAC address of the reside ntial gatewa ...
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Cisco EPC3925 - page 21
4021192 Rev A 21 Where Is the Best Lo cation fo r My DOCSIS Residential Gatewa y? Where Is the B est Location for My DOCSIS Residential Gateway? The ideal location for your residential gateway is where it has access to o utlets and other devices. Think about the layout of your ho me or office, and consult wit h your service provider to s elect the ...
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Cisco EPC3925 - page 22
22 4021192 Rev A How Do I Mount the Modem on a Wall? (Optio nal) How Do I Mount the Modem on a Wal l? (Optional) You can mount t he residentia l gateway on a wall using two wall a nchors, two screws, and the mou nting slots located o n the unit. T he modem can be mo unted vertically or horizo ntally. B e f o r e Y o u B e g i n Before you begi n, c ...
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Cisco EPC3925 - page 23
4021192 Rev A 23 How Do I Mount the Modem o n a Wall? (Optional) L o c a t i o n a n d D i m e n s i on s o f t h e W a l l - M o u nt i ng S l o t s The following illustration s hows the locatio n and dimensions o f the wall-mounting slots on the bottom o f the modem . Use the infor mation on this page as a guide for mounting your modem to the wal ...
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Cisco EPC3925 - page 24
24 4021192 Rev A How Do I Mount the Modem on a Wall? (Optio nal) M o un t i n g t h e R e s i d e n t i a l G a t e wa y o n a W a l l 1 Using a drill with a 3/16-inch bit, dri ll two holes at the s ame height and 4 inch es apart. Note: The preced ing graphic illustrates th e locati on of the mounti n g holes on t he back of the resident ial gatewa ...
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Cisco EPC3925 - page 25
4021192 Rev A 25 What Are the Requiremen ts for Teleph one Service? What Are the R equ irements for Telephone Service? N u m b er of T e l e ph o n e De vi c e s The RJ-11 telephon e-style connectors o n the residential gateway ca n each provide telephone service to m ultiple telepho n es, fax mac hines, and analog mode ms. The maximum num ber of t ...
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Cisco EPC3925 - page 26
26 4021192 Rev A How Do I Connect My Gateway for Int ernet and Telepho ne Service? How Do I Connec t My Gateway for Interne t and Telephone Service? You can use your residential gate way to provide both te leph one serv ice and to provide Internet ac cess, and you ca n share that I nternet connection wi th other Internet devices i n your home or of ...
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Cisco EPC3925 - page 27
4021192 Rev A 27 How Do I Connect M y Gateway for Int ernet and Telephon e Service? WARNING: To avoid personal in jury, follow the inst allation instructions in the exa ct order shown. To prevent possible damage to equ ipment, disconnect a ny other telephone service before conne cting your cable mode m to the same wires. Hazardous ele c ...
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Cisco EPC3925 - page 28
28 4021192 Rev A How Do I Connect My Gateway for Int ernet and Telepho ne Service? 5 Connect one end o f a telep hone jumper cable ( not included) to a telephone outlet in your home or to a telephone or fax machine. T hen connect the o ther end of the jumper cable to the appropriate RJ-11 TEL EPHONE por t on the back of t h e residential gateway. T ...
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Cisco EPC3925 - page 29
4021192 Rev A 29 How Do I Configu re My DOCSIS Residential Gat eway? How Do I Configure My D OC SIS Res idential Gateway? To configure yo ur residential gate way, you must first access the WebWi zard configuration pages. T his section provides detaile d in structions and procedur es for accessing the W ebWizard p ages and for configur in g your res ...
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Cisco EPC3925 - page 30
30 4021192 Rev A How Do I Configu re My DOCSIS Residential Gat eway? 2 In the address field, enter the fo llowing IP addres s: 192.168.0.1 . A Status DOCS IS WAN login page similar to the following page op en s. 3 On the Status DOCSIS WAN page, lea ve the User Name and Passwor d field blank and click Log In . T he gateway opens with a n Administrat ...
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Cisco EPC3925 - page 31
4021192 Rev A 31 How Do I Configu re My DOCSIS Residential Gat eway? 4 On the Administratio n Management page, creat e a U ser Name and Password and then click Save Se tti ngs . Once you save t h e settings for you r User Name and Password on the A dministration Management pa ge, the Setup Quick Setup page opens. Important: You have t h e option to ...
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Cisco EPC3925 - page 32
32 4021192 Rev A How Do I Configu re My DOCSIS Residential Gat eway? Configuring Quick Setti ngs Use the description s and instru ctions in the following table to co n figure the network settings for the devi ce. After you make your selec tion s, click Save Sett ings to apply your changes or cli ck Cancel Changes to cancel. Section Field Descript i ...
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Cisco EPC3925 - page 33
4021192 Rev A 33 How Do I Configu re My DOCSIS Residential Gat eway? Section Field Descript ion WLAN Wireless Net work Allows you to enable or disable the wireles s network . S elect the desired option: Enable Disable Wireless Net work Name (SS ID) Allows you to enter a name for your wireless ne twork or to use t he default value. The value ...
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Cisco EPC3925 - page 34
34 4021192 Rev A How Do I Configu re My DOCSIS Residential Gat eway? S e t u p > L a n S e t u p The Setup Lan Setup p age allows you to configur e the settings for t he Local Area Network (LAN) i n your home. T hese settings include the range of I P addresses th at define the LAN itself as well as ho w the addresse s are assigned (autom aticall ...
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Cisco EPC3925 - page 35
4021192 Rev A 35 How Do I Configu re My DOCSIS Residential Gat eway? Section Field Descript ion Network Address Server Settings (DHCP) DHCP Server Allows you to enable or disable the DHCP server in th e residential gateway. The DHCP server is u sed to automatically allocate IP addresses to dev ices as they are attached to your h ome network. Co ...
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Cisco EPC3925 - page 36
36 4021192 Rev A How Do I Configu re My DOCSIS Residential Gat eway? Section Field Descript ion Maximum Num ber of DHCP Use rs Enter the maximum nu mber of users to w hich the DH CP server can assign IP address es for use in the LAN. This number cannot be greater than 25 4 minus the startin g IP address descr ibed above. Client Lease Ti me The Clie ...
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Cisco EPC3925 - page 37
4021192 Rev A 37 How Do I Configu re My DOCSIS Residential Gat eway? Section Field Descript ion DDNS Service Disabling DDNS (Factory Defa ult Settings) To disable DDNS, select Disa bled from the drop- down list and cl ick Save Settings . Enabling DDNS Note: In order to use t he DDNS fea ture, you must first set up an account and establish a URL wit ...
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Cisco EPC3925 - page 38
38 4021192 Rev A Configure Wireless Settin gs Configure Wirel ess Settings This section descri bes the options available from the Wireless page s that you can use to configure the para meters of the WAP to meet y our specific requireme nts and needs. W i r e l es s > B a s i c S e t t i ng s Setting up your r esidential gateway for wireless c om ...
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Cisco EPC3925 - page 39
4021192 Rev A 39 Co nfigure Wireless Settin gs Wireless Configuration Wi-F i Protected Setup Example Wireless Configuration Wi-F i Protected Setup Page Desc ription Use the description s and instru ctions in the following table to co n figure the basic settings for Wi-Fi Prote cted Setup for the resid ential gateway. After you make your selections, ...
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Cisco EPC3925 - page 40
40 4021192 Rev A Configure Wireless Settin gs Section Field Descript ion WPS Setup U sing Your Wi -Fi Adapter PIN (Option 2 ) This is the most secure option to register a wirele ss client with the gateway. You need the W i-Fi Protected Setup PIN nu mber, which is found in the client Wi -Fi Pr otected Setup utility. Af ter entering the clie nt' ...
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Cisco EPC3925 - page 41
4021192 Rev A 41 Configure Wireless Setting s Section Field Descript ion Basic Setti ngs Wireless Network Enable or Disable the wireless net work Wireless Configurat ion The default is WPS . See Wi-Fi Pr otected Setup (W PS) (on page 3 8 ) for more information about u sing WPS. Select Manua l to manually set up your network u sing this opti on. Net ...
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Cisco EPC3925 - page 42
42 4021192 Rev A Configure Wireless Settin gs Section Field Descript ion Wireless Network Name ( SSID) The SSID is the name of your wireless network. The S SID is used by wireles s technology to identif y your network from other wirele ss net works in the are a. The SSID can be up to 3 2 characters long. The fa ctory defa ult SSID is typically the ...
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Cisco EPC3925 - page 43
4021192 Rev A 43 Configure Wireless Setting s Wireless Security Pag e Description Use the description s and instruct ion s in the followi ng table to configure t h e wireless security for the reside ntial gateway. After you m ake your selections, c lick Save Settings to apply yo ur changes or Cance l Changes to ca ncel. Section Field Descript ion W ...
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Cisco EPC3925 - page 44
44 4021192 Rev A Configure Wireless Settin gs Section Field Descript ion WPA Security for Personal Ne tworks – WPA or WPA 2 Personal Modes Wi-Fi Protected Acc ess (W PA) is a more secure wireless technol ogy than WE P . WPA ca n be used for both Enterprise (corp orate applications) and Perso nal (home network) w ireless networks. We strongly reco ...
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Cisco EPC3925 - page 45
4021192 Rev A 45 Configure Wireless Settin gs Section Field Descript ion Security for Enterprise Networks - WPA- Enterprise Modes This option features WPA used in coordinat ion with a RADIUS server for client a uthentication. (This should only be used when a RADIUS server is c on nected to the device.) Select from one of the foll owing three WPA or ...
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Cisco EPC3925 - page 46
46 4021192 Rev A Configure Wireless Settin gs W i r e l es s > M A C F i l t e r The MAC Filter feature is used to eit h er allow or block access to your w ireless LAN based on the MAC A ddress of t he wireless client devices. The MAC Filter feature, also known as a n access list, can be used to help protect you r wireless networ k from access b ...
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Cisco EPC3925 - page 47
4021192 Rev A 47 Configure Wireless Setting s Section Field Descript ion Access Restriction Access Rest riction Allows you to permit or block computers fro m accessing the wireless network. The choice t hat you make here affects the addre sses listed on this page. Choose o ne of th e following options: Block computers listed bel ow from accessi ...
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Cisco EPC3925 - page 48
48 4021192 Rev A Configure Wireless Settin gs Wireless Advanced S ettings Page Description Use the description s and instru ctions in the followi ng table to configure t h e advanced wireless se ttings for your residential ga teway. After you make your selections, click Save Se ttings to apply your chan ges or Cancel Change s to cancel. ...
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Cisco EPC3925 - page 49
4021192 Rev A 49 Configure Wireless Setting s Section Field Descript ion Advanced Wireless N Transmission Rate The rate of data transmission should be set depend ing on the spee d of your Wireless-N netw orking. Selec t from a range of tra nsmission speeds, or se lect Auto to have the device automa tically use the fastest p ossible data rate and en ...
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Cisco EPC3925 - page 50
50 4021192 Rev A Configure Wireless Settin gs Section Field Descript ion DTIM Interval The Delivery Traf fic Indication Message ( DTIM) indicates the interval between Broadcasts/Multicast tra nsmissions. DTIM field i s a countdown field i nforming clients of the next wi ndow for listening to broa dcast and mul ticast messages. W hen the device has ...
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Cisco EPC3925 - page 51
4021192 Rev A 51 Configure Wireless Settin gs W i r e l es s > W D S S e t t i n gs The Wireless Distr ibution System (WDS) Settings page allows you to expand th e coverage of your w ireless network by d eploying signa l repeaters. Make s ure the channel settings are the same for all WDS enabl ed devices. Select the WDS Set tings tab to open the ...
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Cisco EPC3925 - page 52
52 4021192 Rev A Configure Wireless Settin gs W i r e l es s > Q o S Quality of Service (QoS ) ensures better service to h igh-priority types of network traffic, which m ay involve demandi ng, real-time applicatio ns, such as vide o conferencing. QoS s ettings allow you to specify p riorities for differ ent types of traffic. Lower priority traff ...
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Cisco EPC3925 - page 53
4021192 Rev A 53 Configure Wireless Setting s Section Field Descript ion No ACK Allows you to enable or disable NO ACK. Thi s feature is recommended for data services where transmissi on is important and packet lo ss is tolerable to a certa in degree. If you select Disabl e , an a cknowledge packet is retu rned for every packet rece ived. This prov ...
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Cisco EPC3925 - page 54
54 4021192 Rev A Configure Security Configure Security S e c u r i t y > Fi r ew al l Advanced firew all technology deters ha ckers and protects the home network fro m unauthorized acces s. Use this page to configure a firewall that can filter out var ious types of unwa nted traffic on the gate way’s local network. Select the Firewall tab to o ...
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Cisco EPC3925 - page 55
4021192 Rev A 55 Configure Security Section Field Descript ion Filters Filter Proxy Enables/disables filter pro xy. If local users have a ccess to WAN prox y servers, they may be able to circu mvent the content filters a nd access Internet sites blocked by the device. If you selec t the Filter Proxy fea ture, it will block access t o any WAN proxy ...
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Cisco EPC3925 - page 56
56 4021192 Rev A Configure Security S e c u r i t y > VP N P a s st h r ou gh Use this page to co n figure Virtu al Private Networ k (VPN) support. Enabli ng the settings on this page al lows VPN tunnels usi ng IPsec or P PTP protocols to pass through the gate way's firewall. Select the VPN Passthrough tab to open t he Security VPN Passthro ...
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Cisco EPC3925 - page 57
4021192 Rev A 57 Configure Security S e c u r i t y > VP N A Virtual Private Net work (VPN) is a connectio n between two endpo in ts in di fferent networks that allo ws private data to be sent secur ely over public networks or other private networks. T his is accomplished by creat ing a "VPN tunnel." A VPN tu nnel connects the two P Cs ...
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Cisco EPC3925 - page 58
58 4021192 Rev A Configure Security Security VPN Tunn el Page Description Use the description s and instru ctions in the following table to co n figure the VPN tunnel for your gateway. After you make your selections, click Save Set tings to apply your cha nges or Cancel Change s to cancel. Section Field Descript ion VPN Tunnel Select Tunnel En try ...
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Cisco EPC3925 - page 59
4021192 Rev A 59 Configure Security Section Field Descript ion Remote Secure Gateway Select the desired opti on, IP A ddr. , Any , or FQDN . If the remote gateway has a dynamic IP addre ss, select An y or FQDN . If Any is selected , then the Gateway wi ll accept requests fro m any IP addre ss. FQDN If FQDN is selec ted, enter the d omain name of th ...
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Cisco EPC3925 - page 60
60 4021192 Rev A Configure Security Section Field Descript ion Key Management (continued) Select one of the followi ng options for the key e xchange method: Auto (IKE) – Encryption: The Encryption met hod determines the le ngth of the ke y used to encrypt/decrypt ES P packets. Notice that both side s must use the sa me method. – Authenticat ...
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Cisco EPC3925 - page 61
4021192 Rev A 61 Configure Security Section Field Descript ion Status This field shows the con nection status for t he selected t unnel. The state is eit her Connected or Disconnect ed . Buttons Connect Click this button to establ ish a connectio n for the current VPN t unnel. If you have made any changes, click Save Se ttings to first apply your c ...
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Cisco EPC3925 - page 62
62 4021192 Rev A Configure Se curity View Log The Security VPN Vie w Log page shows events cap tured by the firew all. The log displays the follo wing items: Description of the ev en t Number of event s that have occurred Last occurrence of a n event Target and source add resses You can view t he following logs from this page: A ...
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Cisco EPC3925 - page 63
4021192 Rev A 63 Control Access to the Gateway Control Access to the Gateway A c c e s s Re s t r i c t i o ns > I P A d dr e s s F i l t er i ng Use the Access R estrictions I P Filtering page to configure IP add ress filters. These filters block a range o f IP addresses from access ing the Internet. Note: If you are not familiar with t he adva ...
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Cisco EPC3925 - page 64
64 4021192 Rev A Control Access to the Gateway Select the MAC Add res s Filtering tab to ope n the Acce ss Restrictions M AC Address Filtering page. The Block/Pass dr op down me nu allows you to block or pass Inter n et access to the MAC addresses of t h e devices you l ist in the MA C Address Filters table. The following table descri bes the funct ...
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Cisco EPC3925 - page 65
4021192 Rev A 65 Control Access to the Gateway A c c e s s Re s t r i c t i o ns > B as i c R u l e s Access restrictions allow you to block or allow spe cific kinds of Inter net usage and traffic, such as I nternet access, des ignated applications, websites, a n d inbou nd traffic during specific day s and times. The Access Restrictions Basic R ...
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Cisco EPC3925 - page 66
66 4021192 Rev A Control Access to the Gateway Use the description s and instru ctions in the foll owing tabl e to configure t he access restrictions basic r ules for your residential gatew ay. After you make your selectio ns, click Save Setting s to apply your changes or Cancel Chan ges to cancel. Section Field Descript ion Parental Cont rol Basic ...
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Cisco EPC3925 - page 67
4021192 Rev A 67 Control Access to the Gateway Section Field Descript ion Override the Pa ssword Password Allows you to create a password to tempora ril y override user access restrictions to a blocked Internet s ite Re -Enter Pa ssword Re -enter the sa me passwor d for confirmation of the override password in the previous fi eld Access Durati on A ...
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Cisco EPC3925 - page 68
68 4021192 Rev A Control Access to the Gateway Use the Keyword Li st to enter the keywords y ou wis h to block. If any of t h ese keywords appears i n the URL of a web site, access to the site will be blo cked. Note that only the URL is check, not the conte n t of each webpage. A c c e s s Re s t r i c t i o ns > T i m e o f D ay R u l e s Use t ...
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Cisco EPC3925 - page 69
4021192 Rev A 69 Control Access to the Gateway Section Field Descript ion Tod Filter Add Allows you to add a new Time of Day access filter or r ule. Enter the name of the filter and click the Add key to add the filter to the list. Time of Day rules are used to restrict Internet access based on the day a nd time. Remove Removes the selected f ilter ...
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Cisco EPC3925 - page 70
70 4021192 Rev A Control Access to the Gateway Access Restrictions Us er Setup Page D escription Use the description s and instru ctions in the following table to co n figure the use r setup for your residential gateway . After you ma ke your selections, click Save Settings to apply your changes or Cancel Changes to cancel. Section Field Descript i ...
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Cisco EPC3925 - page 71
4021192 Rev A 71 Control Access to the Gateway Section Field Descript ion Inactivity Time 60 minutes [F actory d efault when a user is created. Otherwise, it is 0 ( zero)] . Enter the amount of time d uring a user session w here there is no Inter net access activity, indicating that the user is no longer o nline. If the inactivity ti mer is trigger ...
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Cisco EPC3925 - page 72
72 4021192 Rev A Configure App lications and Gaming Configure Applications a nd Gaming O v er vi e w Most well-known I nternet applicat ions are supported by Application Laye r Gateways (ALGs). ALGs automatical ly adjust the gateway firewall to allow data to pass without maki ng any custom settings. We re commend that you test you r application bef ...
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Cisco EPC3925 - page 73
4021192 Rev A 73 Configure Applicat ions and Gaming Section Field Descript ion Port Filtering Start Port: This is the beginnin g of the port ra nge. Enter the beginn ing of the range of port numbers (ex ternal ports) used by t he ser ver or Internet application. Check w ith the software documentation of the Internet application for more i nformatio ...
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Cisco EPC3925 - page 74
74 4021192 Rev A Configure App lications and Gaming Applications and Gamin g Port Range Forward Page Des cription Use the description s and instru ctions in the following table to co n figure the port range forwarding for the r esidential gateway. Se lect enable for each. After you make your selections, cl ick Save Settings to app ly your changes o ...
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Cisco EPC3925 - page 75
4021192 Rev A 75 Configure Applicat ions and Gaming A p p l i ca t i o n s & G a m i n g > Po r t R an g e T r i g g e r i n g Port range trigger ing is a way to dy namically for ward ports to a L AN PC that needs them at a particular t ime. That particular time is when it runs a c ertain app lication that performs som e event that trig ger ...
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Cisco EPC3925 - page 76
76 4021192 Rev A Configure App lications and Gaming Section Field Descrip tion End Port For the End port, select a port from the re commended 49152 - 65535 range. Kee p in mind that ports used a re p rogram specific so check which ones t he program requires t o be forward ed. Protocol Select one of the followi ng protocols: TCP UDP Both ...
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Cisco EPC3925 - page 77
4021192 Rev A 77 Configure Applicat ions and Gaming Applications and Gamin g DMZ Page Description Use the description s and instru ctions in the following table to co n figure the port range triggering for t h e residential ga teway. Select enable for each D MZ Host IP address. After you make your selections, click Save Settings to apply your chang ...
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Cisco EPC3925 - page 78
78 4021192 Rev A Manage th e Gateway Manage the Gateway A d m i n i s t r a t i o n > Ma n a g e m e n t The Administratio n Management page all ows the network’s adm inis trator to manage specific gat eway functions for access and security. Select the Mana gement tab to open the Adm inistration M an agement pag e. Important: Th e following pa ...
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Cisco EPC3925 - page 79
4021192 Rev A 79 Manage the G ateway Field Description Gateway Set up (WAN) Internet Conne ction Type Connection Mode This setting all ows you to determi ne how the WAN (or gateway i nterface to the Inter net) obtains its I P address. DHCP (factory defa ult) Allows the gateway to o btain a public IP addre ss automatica lly Static IP Allows you to s ...
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Cisco EPC3925 - page 80
80 4021192 Rev A Manage th e Gateway Field Description MTU Gateway Acce ss Local Access Internet IP Addre ss Enter the gateway’s IP a ddress (as seen from t he Internet) Subnet Mask Enter the gateway’s sub net mask (as seen from the In ternet, including your service pr ovider) Default Gate way Enter the default gateway o f the service provider? ...
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Cisco EPC3925 - page 81
4021192 Rev A 81 Manage the G ateway Field Description Remote Acce ss Remote Mana gement Allows you to enable t o disable remote manage ment. This fea ture allows you to access a nd manage your gateway settings f rom the Internet when you are away from home. To allo w remote access, select Enable . Otherwise, keep the d efault setting, as Disa ble ...
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Cisco EPC3925 - page 82
82 4021192 Rev A Manage th e Gateway A d m i n i s t r a t i o n > Re p o r t i n g Administration repor ting allows yo u to em ail variou s system activities to your email address. Select the Repor ting tab to open t he Administration Re porting page. Use the description s and instru ctions in the following table to co n figure the reporting fe ...
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Cisco EPC3925 - page 83
4021192 Rev A 83 Manage the G ateway V i e w L o g To view the logs, com plete the follo wing steps. 1 Click View Log . A new window ope ns with the log data page. 2 To view a particular log, select one of the followin g options from the Typ e drop- down menu: All Access Log Firewall Log VPN Log 3 After the log data is displayed, us ...
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Cisco EPC3925 - page 84
84 4021192 Rev A Manage th e Gateway A d m i n i s t r a t i o n > Di a g n os t i c s Administration d iagnostics allow you to check th e status of your Inter net connection by using a Ping te st. Select the Diagnos tics tab to open the Administration Di agnostics page. Use the description s and instru ctions in the following table to co n figu ...
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Cisco EPC3925 - page 85
4021192 Rev A 85 Manage the G ateway A d m i n i s t r a t i o n > Ba c k u p & R e s t o r e Administration B ackup & Restor e allows you to back up you configur ation of the Gateway and store it on your com puter. You can use this file to restore a p reviously saved configuratio n for your Gateway. Select the Back Up & Restore tab ...
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Cisco EPC3925 - page 86
86 4021192 Rev A Manage th e Gateway A d m i n i s t r a t i o n > Fa c t or y D ef a u l t s The Administratio n Factor y Defaults page allo ws you to resto re the configu ration to its factory default settings. Select the Fa ctory Defa ults tab to open the Administration F actory Defaults page. CAUTION: If you restore the factory defaults, the ...
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Cisco EPC3925 - page 87
4021192 Rev A 87 Monitor Gatew ay Status Monitor Gatew ay Status This section descri bes the options available u nder the Status ta b that you can use to monitor the status o f the r esidential gateway and to perform diagn ostics o n the device and the n etwork. S t at u s > G at e w a y The Gateway Status p age displays information abou t the g ...
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Cisco EPC3925 - page 88
88 4021192 Rev A Monitor Gatewa y Status Section Field Descript ion Internet Conne ction IP Address Displays the IP address of the WAN inter face. This ad dress is assigned to the gatewa y when it goes onli ne. Subnet Mask Displays the subnet mask for your WA N port. This ad dress is automatically assigned to your WAN port b y your IS P except when ...
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Cisco EPC3925 - page 89
4021192 Rev A 89 Monitor Gateway Stat us Section Field Desc ription A MAC ad dress is a hardware addre ss that uniquely identifies each node of a network. IP Address Displays the IP address for the LAN subne t Subnet Mask Displays the subnet mask for your LAN DHCP Server Displays the status of y our local DHCP ser ver (Enable d or Disabled) Startin ...
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Cisco EPC3925 - page 90
90 4021192 Rev A Monitor Gatewa y Status ARP/RARP Tabl e Click ARP/RARP Tab le to see a complet e list of all d evices that a re connected to your net work. To retr ieve the most up- to -date information, click Re fresh . To e xit this page and re turn to the Local Network page, click Close . The following illustra tion shows an exa mple of the ARP ...
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Cisco EPC3925 - page 91
4021192 Rev A 91 Monitor Gateway Stat us Status Wireless Pag e Description Use the following table to r eview the status of yo ur wireless network. Section Field Descript ion Wireless Network MAC Address Displays the MAC Ad dress of your gatewa y 's local wireless acc ess point Radio Band Displays one of the fol lowing ra dio band frequencies ...
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Cisco EPC3925 - page 92
92 4021192 Rev A Monitor Gatewa y Status S t at u s > D OC S I S W AN DOCSIS WAN Statu s displays i n formation abou t the system of your cable modem. Select the DOCSIS WAN tab to open t he Status DOCS IS WAN page. DOCSIS WAN Page Description Use the description s in the follow ing table to revi ew the status of your DOCS IS WAN network. Section ...
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Cisco EPC3925 - page 93
4021192 Rev A 93 Monitor Gateway Stat us Section Field Descript ion MAC Addres s (CM MAC Addre ss) Displays the CM MAC Address. The CM MAC Address is a unique alphanumeric add ress for the cable mode m coaxial interfa ce, which is used to connect to the CMTS at the headend. A MAC address is a hard ware address that uniquely ide ntifies eac h node o ...
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Cisco EPC3925 - page 94
94 4021192 Rev A Frequently Asked Question s Frequently Ask ed Questions Q . Ho w D o I Co nf i gu r e T C P / I P P r o t o co l ? A. To configure TC P/IP protocol, you need to have an Ether net Network Interfa ce Card (NIC) wit h TCP/IP communic ations protoc ol installed on your syste m. TCP/IP is a commu nications protocol used to access the In ...
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Cisco EPC3925 - page 95
4021192 Rev A 95 Frequently Asked Questions 5 Select both Obtain an IP address autom atically and Obtain DNS server address automatically in t he Internet Protoco l ( TCP/IP) Properties window, an d then click OK . 6 Click Yes to restart you r computer whe n the Local Network w in dow opens. T he computer restar ts. The TCP/IP proto col is now conf ...
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Cisco EPC3925 - page 96
96 4021192 Rev A Frequently Asked Question s Renewing the IP Addres s on Windows 95, 98, 98SE, and ME Systems 1 Click Start , and the n click Run to open t h e Run window. 2 Type winipcfg in t he Open field, a nd click OK to ex ecute the winipcfg command. The I P Configuration w indow opens. 3 Click the down arrow to the right of the top fie ld, an ...
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Cisco EPC3925 - page 97
4021192 Rev A 97 Frequently As ked Question s Q. How does the resid ential gateway connect to my computer? A. The reside ntial gateway connects to the PC using a wireless connection or the 10/100/1000BASE-T Et hernet port on your PC. If yo u want to use an Et hernet interface, Etherne t cards available from your local PC or office supply ret ailer, ...
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Cisco EPC3925 - page 98
98 4021192 Rev A Tips for Imp roved Performance Tips for Improved Per f ormance C h e c k a n d C o r r ec t If your residential ga teway does not perform as e xpected, the following tips may help. If you need further assista nce, contact your s ervice provider. Verify that the p lug to you r residential gateway A C power is prop erly inserted ...
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Cisco EPC3925 - page 99
4021192 Rev A 99 Front Panel LED Status Indicato r Functions Front Panel LED Status In dicator Functions I n i t i a l P o w e r U p, Ca l i b r a t i o n , a nd R e g i s t r a t i o n ( AC P o we r a p pl i ed ) The following chart illustrates the sequence of ste ps and the corresponding appearance of t he residential gate way front panel LED sta ...
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Cisco EPC3925 - page 100
100 4021192 Rev A Front Panel LED Status I ndicator Fun ctions Front Panel LED Status In dicators During Init ial Pow er Up , Calibration, and Regist ration Part 2, Telephone Regi stration Step 7 8 9 10 11 Front Panel Indic a tor Data Network Registration Complete Requesting Telephone IP Address Request Telephone Provisioning File Restarting Voi ce ...
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Cisco EPC3925 - page 101
4021192 Rev A 101 Front Panel LED Status Indicato r Functions N o r m a l O pe r a t i o n s ( A C P o w e r ap p l i e d) The following chart illustrates the appearance of t he residential gate way front panel LED status indicators du ring normal operations when AC power i s applied to the gateway. Front Panel LED S tatus Indicators Durin g Norm a ...
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Cisco EPC3925 - page 102
102 4021192 Rev A Front Panel LED Status I ndicator Fun ctions S p e c i a l C o n d i t i o n s The following chart describes th e appearance of the cable modem f ront panel LED status indicators du ring special conditions to s how when you have been d enied network access. Front Panel LED S tatus Indicators Durin g Special Con ditions Front Panel ...
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Cisco EPC3925 - page 103
4021192 Rev A 103 Notices Notices T r a d e m a r k s Cisco, Cisco Systems, t h e Cisco logo, a nd the Cisc o Systems logo are register ed trademarks or tr ademarks of Cisco System s, Inc. a nd/or its affiliates in the U.S. and certain other cou ntries. DOCSIS is a registered trademark o f Cable Televi sion Laboratories, I nc. EuroDOCS IS, EuroPack ...
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Cisco EPC3925 - page 104
104 4021192 Rev A For Information For Informati on I f Y o u H a v e Q u e st i on s If you have tec hnical questions, call Cisco Services f or assistance. Follo w the menu options to speak wi th a service e n gineer. Use the f ollowing table to find the center in your area. Region Assistance Ce nters Telephone a nd Fax Numbers North America South ...
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Cisco EPC3925 - page 105
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Cisco EPC3925 - page 106
Cisco Systems, Inc. 5030 Sugarloaf Parkway, Box 46 5447 Lawrenceville, GA 30042 678.277.1000 www.cisco.com This document includes various t rademar ks of Cisco Systems , Inc. Please see the Notices section of this document for a list of the Cisco System s, Inc., tr ademar ks used in this document. Product and service availability ar e subject to ch ...
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