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Manuel d’utilisation Mitel 5304

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Summary
  • Mitel 5304 - page 1

    5304 IP Phone User Guide 5304 IP Phone User Guide MITEL 3300 IP Communications Platform ...

  • Mitel 5304 - page 2

    - ii - NOTICE The information contained in this docum ent is believe d to be accurate in all respects but is not warranted by Mitel Networks™ Corporation (MITEL ® ). The information is subj ect to change without notice and should not be construed in any way as a commitment by Mitel or any of its affiliates or subsidiaries. Mitel and its affiliat ...

  • Mitel 5304 - page 3

    Table of Contents ABOUT YOUR PHONE .............................................................................................................. 1 Elements of Your Phone ......................................................................................................... .... 2 Ring/Message indicators .......................................... ...

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    5304 IP Phone User Guide CALL HANDLING .................................................................................................................. .. 11 Hold........................................................................................................................................... 11 Transfer .................................. ...

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    5304 IP Phone User Guide Hot Desking .............................................................................................................................. 23 Hot Desk Log-In ................................................................................................................ ....... 23 Hot Desk Log-Out........................... ...

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    5304 IP Phone User Guide - vi - ...

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    5304 IP Phone User Guide ABOUT YOUR PHONE The Mitel ® 5304 IP Phone is a two-line, dual port telephone that provides voice communication over an IP network. It has a back-lit liquid crystal display (LCD) screen. The 5304 IP Phone offers 8 programmable keys for one-touch feat ure access and one prime line key. The personal key on the bottom is alwa ...

  • Mitel 5304 - page 8

    5304 IP Phone User Guide Elements of Your Phone Feature Function 1) Display Provides a two–line, 20–charact er liquid crystal di splay (LCD) viewing area that assists you in selecti ng and using phone features and identifying callers. When you are usi ng the Superkey feature, prompts and feature information app ear on the display screen. 2) Rin ...

  • Mitel 5304 - page 9

    5304 IP Phone User Guide Function Keys Your system administrator can program the following function keys on a personal key (PK): • Hold • Redial • Cancel • Transfer/Conference • Message Waiting Note: Certain features as docum ented in this guide will only work if the associa ted function key has been programmed. For example, th e Conferen ...

  • Mitel 5304 - page 10

    5304 IP Phone User Guide Selecting Menu Options To select menu items on the display, press *, 0 and # on the keypad. For example, if options *=YES 0=DEFAULT #=NO appear and you want to select YES, press *. About Feature Access Codes Use of some features requires dialing access c odes. Ask your Adm inistra tor for a list of codes you should use. For ...

  • Mitel 5304 - page 11

    5304 IP Phone User Guide CUSTOMIZING YOUR 5304 IP PHONE Ringer Control To adjust the Ringer Volume while the set is ring ing: • Press ( UP ) or ( DOWN ). To adjust the Ringer Pitch while the set is idle: 1. Press the programmed Superkey . 2. Press # until "Ringer Adjust?" appears. 3. Press * twice. 4. Press ( UP ) or ( DOWN ). 5. Press ...

  • Mitel 5304 - page 12

    5304 IP Phone User Guide Feature Keys You can use the programmed Superkey on your phone or the Desktop Tool to program the personal keys as speed call keys. The Desktop Tool is a b rowser–based interface that makes programming quick and easy. For more informati on on using the Desktop Tool, please contact your System Administrator. To display inf ...

  • Mitel 5304 - page 13

    5304 IP Phone User Guide MAKING AND ANSWERING CALLS Make a call 1. Lift the handset. 2. If you want to use the non-Prime line, press the other line key. 3. Do one of the following: • Dial the number • Press a programmed Speed Call key • Press the programmed Redial key. Answer a call Do one of the following: • Lift the handset. • Press the ...

  • Mitel 5304 - page 14

    5304 IP Phone User Guide Phonebook To use Phonebook: 1. Press the programmed Superkey key. 2. Press * when "Phonebook?" appears. 3. Enter the name of the de sired party, as follows: • For each letter in the name, press the a ppropriate key on the keypad until the letter is shown in the display. For example, if the letter C is required, ...

  • Mitel 5304 - page 15

    5304 IP Phone User Guide Redial To redial the last number that you manually dialed: 1. Lift the handset. 2. Press the programmed Redial key. Redial – Saved Number To save the last number that you manually dialed: • Lift the handset, and then dial th e appropriate feat ure access code. To redial a saved number: • Lift the handset, and then dia ...

  • Mitel 5304 - page 16

    5304 IP Phone User Guide Speed Call – Personal To dial a stored personal Speed Call number: 1. Lift the handset. 2. Dial the appropriate feature access code. 3. Enter an index number between 00 and 09. To store a personal Speed Call number: 1. Lift the handset. 2. Dial the appropriate feature access code. 3. Enter an index number between 00 and 0 ...

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    5304 IP Phone User Guide CALL HANDLING Hold To place a call on Hold: • Press the programmed Hold key. To retrieve a call from Hold: 1. Lift the handset. 2. Press the flashing line key. To retrieve a call from Hold at another phone, do one of the following: • Press the flashing line key. • Dial the appropriate feature acc ess code and the num ...

  • Mitel 5304 - page 18

    5304 IP Phone User Guide Conference To form a Conference when a two–party call is alr eady in place, or to add another party to an existing Conference: 1. Press the programmed Transfer/C onference key. 2. Dial the number of the next party. 3. Wait for an answer. 4. Press the programmed Transfer/C onference key. To leave a Conference: • Hang up ...

  • Mitel 5304 - page 19

    5304 IP Phone User Guide Call Forward Call Forward lets you redirect inco ming calls to an alternate numb er. You can select one of the following forwarding options: • Always redirects all incoming calls regardle ss of the state of your telephone. • B–Int redirects internal calls wh en your telephone is busy. • B–Ext redirects external ca ...

  • Mitel 5304 - page 20

    5304 IP Phone User Guide Call Forward - Remote (I'm Here) To forward calls from a remote st ation to your current location: 1. Press the programmed Superkey . 2. Press # until "Call Forwarding?" appears. 3. Press * . 4. Press # until "I Am Here" appears. 5. Press * . 6. If a number is already programmed, press * twic e. 7. ...

  • Mitel 5304 - page 21

    5304 IP Phone User Guide Call Forward - End Chaining To ensure that calls do not get forwar ded again by the destination number: 1. Lift the handset. 2. Dial the appropriate feature access code. 3. Hang up. To again allow calls to be forw arded by the destination number: 1. Lift the handset. 2. Dial the appropriate feature access code . 3. Hang up. ...

  • Mitel 5304 - page 22

    5304 IP Phone User Guide 3. Press * when "Advisory Msgs?" appears. 4. Press * to turn off the message. Messaging - Cancel Callback To cancel a Callback: 1. Lift the handset. 2. Dial the appropriate feature access code. 3. Dial the number of the called station. 4. Hang up. Messaging - Cancel All Callbacks To cancel all Callbacks: 1. Lift t ...

  • Mitel 5304 - page 23

    5304 IP Phone User Guide USING ADVANCED FEATURES Account Codes To use Forced Account Codes: 1. Lift the handset. 2. Dial the Account Code digits. 3. Press # . To enter an Account Code during a call: 1. Press the programmed Transfer/C onference key. 2. Dial the appropriate feature access code. 3. Dial the Account Code digits. 4. Press # . 5. Press t ...

  • Mitel 5304 - page 24

    5304 IP Phone User Guide 2. Dial the directory number on which to park the call (not r equ ired if the number is programmed to a Call Park feature k ey). 3. To inform a user that a parked ca ll is waiting, do one of the following: • If automatic paging is enabled, announce the call and the park retrieve digits shown on the display. • If automat ...

  • Mitel 5304 - page 25

    5304 IP Phone User Guide Campon To Campon to a busy station: • Press the programmed Wait feature key. To retrieve a call when you hear Campon tone: • Press the programmed Trade feature key. Do Not Disturb To activate or deactivate Do Not Disturb: • Press the programmed Do Not Disturb feature key. To activate Do Not Disturb from a remote stati ...

  • Mitel 5304 - page 26

    5304 IP Phone User Guide Paging To use Paging: 1. Lift handset. 2. Press the programmed Pager feature key. 3. Dial the Paging zone number (if required). 4. Make the announcement. Direct Paging Direct Paging allows you to page a party through the party’s handsfree speaker. If the paged party has Off-Hook Voice Announce enabled, the page will be he ...

  • Mitel 5304 - page 27

    5304 IP Phone User Guide To respond to a Group Page by using Meet Me Answer: 1. Lift handset. 2. Dial the appropriate feature access code. 3. Do one of the following: • To respond to a page from your prime page group, press # . • To respond to a page from a specific pa ge group, dial the page group directory number. Phone Lock Phone Lock preven ...

  • Mitel 5304 - page 28

    5304 IP Phone User Guide To activate Phone Lock: • Press the Phone Lock feature key or enter the Phone Lock Feature Access code. To de-activate Phone Lock: • Press the Phone Lock feature key or ente r the Phone Unlock Feature Access code. • Enter your user PIN to unlock the set. Note : If a user PIN has not been assigned, enter # when prompte ...

  • Mitel 5304 - page 29

    5304 IP Phone User Guide To control recording, do one or all of the following: • To stop and save a recording, press the programmed Record Call key. • To stop and erase a record ing, press the programmed Cancel key. Putting the call on hold saves the recording; ta king the call off hold starts a new recording. Depending on system programming, h ...

  • Mitel 5304 - page 30

    5304 IP Phone User Guide Note : Your profile can only be active on one phone at a time. If you log in from another phone without logging out from the first one, the syst em will automatically d eactivate your profile on the first phone. Hot Desk Remote Logout A user who has forgotten to log out of a Ho t Desking phone can be l ogged out using any p ...

  • Mitel 5304 - page 31

    5304 IP Phone User Guide Call History Call History keeps track of the names (if availa ble) and telephone numbers of missed calls, answered incoming external calls, and outgoi ng external calls. Once enabled on your phone by your system administrator, it functions autom atically. To display the call history, and view call detail: 1. Press the progr ...

  • Mitel 5304 - page 32

    5304 IP Phone User Guide Night Answer Office telephone systems are often placed into N i ght Answer after regular hours. Calls then ring alternate answer points—either designated extens ions or a night bell. You can dial the Trunk Answer From Any Station (TAFAS) code to answer calls ringing the n ight bell. If permitted by system programming, you ...

  • Mitel 5304 - page 33

    5304 IP Phone User Guide - 27 - ...

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    5304 IP Phone User Guide - 28 - ...

Fabricant Mitel Catégorie Telephone

Les documents que nous recevons du fabricant de l'appareilMitel 5304 peuvent être divisés en plusieurs groupes. Ceux-ci sont, entre autres:
- dessins techniques Mitel
- manuels d’utilisations 5304
- fiches produit Mitel
- dépliants
- ou étiquettes-énergie Mitel 5304
Tous sont importants, mais les informations les plus importantes du point de vue de l'utilisation de l'appareil se trouvent dans le manuel d’utilisation Mitel 5304.

Un groupe de documents appelé manuels d’utilisation est également divisé en types plus spécifiques, tels que: Manuels d’installation Mitel 5304, manuels d’entretien, brefs manuels ou manuels de l’utilisateur Mitel 5304. Selon vos besoins, vous devriez chercher le document dont vous avez besoin. Sur notre site, vous pouvez voir le manuel le plus populaire d’utilisation du produit Mitel 5304.

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Manuel d’utilisation complet de l’appareil Mitel 5304, quelle devrait-elle être?
Le manuel d’utilisation, également appelé le mode d’emploi, ou tout simplement le manuel, est un document technique destiné à aider à utiliser Mitel 5304 par les utilisateurs. Des manuels sont généralement écrits par un rédacteur technique, mais dans un langage accessible à tous les utilisateurs Mitel 5304.

Le manuel d’utilisation complet Mitel, devrait inclure plusieurs éléments de base. Certains d'entre eux sont moins importants, tels que: la couverture / page de titre ou pages d'auteur. Cependant, la partie restante, devrait nous fournir des informations importantes du point de vue de l'utilisateur.

1. Introduction et des conseils sur la façon d'utiliser le manuel Mitel 5304 - Au début de chaque manuel, nous devrions trouver des indices sur la façon d'utiliser le document. Il doit contenir des informations sur l'emplacement de la table des matières Mitel 5304, FAQ ou des problèmes les plus fréquents - les points qui sont les plus souvent recherchés par les utilisateurs de chaque manuel
2. Table des matières - index de tous les conseils pour lMitel 5304 qui peuvent être trouvés dans le document courant
3. Conseils sur la façon d'utiliser les fonctions de base de l’appareil Mitel 5304 - qui devraient nous aider dans les premières étapes lors de l'utilisation Mitel 5304
4. Troubleshooting - séquence systématique des activités qui nous aideront à diagnostiquer et ensuite résoudre les principaux problèmes de Mitel 5304
5. FAQ - questions fréquemment posées
6. Détails du contact Informations sur l'endroit où chercher le contact avec le fabricant / service Mitel 5304 dans un pays donné, si le problème ne peut être résolu par nous-mêmes.

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