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Cisco Systems 96 - page 1
Corporate Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 526-4100 Cisco 836 Router and SOHO 96 Router Hardw are Installation Guide Customer Order Number: DO C-7811438= Text Part Number: 78 -15281-02 ...
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Cisco Systems 96 - page 2
THE SPECIFICA TIONS AND IN FORMA TION REGARDING THE PR ODUCTS IN T HIS MANUAL ARE SUBJECT TO CHANGE WIT HOUT NO TICE. ALL ST A TEMENTS, INFORMA TION, AND RECOMMEND A TION S IN THIS MANU AL ARE BELIEVED TO BE A CCURA TE BUT ARE PRESENTED WITHOUT W ARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS M UST T AKE FULL RE SPONSIBILITY FOR THEIR APPLICA TION ...
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Cisco Systems 96 - page 3
CCSP, CCVP, the Cisco Square Bridge logo, Foll ow Me Browsing, an d StackWise are trademarks of Ci sco Systems, Inc.; Changing the Way We Work, Live, Play, and Learn, and iQuick Stud y are service marks of Cisco Systems, Inc.; and Access Regi strar, Aironet, ASIST, B PX, Catalyst, CCDA, CCDP, CCIE, CCIP, CCNA, CCNP, Cis co, the Cisco Certified Inte ...
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Cisco Systems 96 - page 4
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Cisco Systems 96 - page 5
vii Cisco 836 and SOHO 96 Router Ha rdware Installation Guide 78-15281-02 CONTENTS Preface xi Obtaining Documentation xiv Cisco.com xiv Documentation DVD xv Ordering Documentation xv Documentation Feedback xv Cisco Product Security Overview xvi Reporting Security Problems in Cisco Prod ucts xvi Obtaining Technical Assistance xvii Cisco Technical Su ...
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Cisco Systems 96 - page 6
Contents viii Cisco 836 and SOHO 96 Router Ha rdware Installation Guide 78-15281-02 Preventing Electrostatic Disch arge Damage 30 Unpacking the Box 31 Preventing Damage to the Router 32 Installing the Router 33 Connecting Ethernet De vices 33 Connecting a Server, PC, or Workstation 33 Connecting an ADSL Line 35 Connecting a Terminal or PC to th e R ...
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Cisco Systems 96 - page 7
ix Cisco 836 and SOHO 96 Router Ha rdware Installation Guide 78-15281-02 Contents Ethernet Cable Specification s 58 Maximum Cable Distance 58 58 I NDEX ...
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Cisco Systems 96 - page 8
Contents x Cisco 836 and SOHO 96 Router Ha rdware Installation Guide 78-15281-02 ...
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xi Cisco 836 Router and SOHO 96 Router Hardware Installation Guide 78-15281-02 Preface This preface descri bes the audience for and the or ganization and con ventions used in this guide. It also id entifies re lated documentation and tells ho w to access electronic documentation. Audience This guide is wr itten for service techni cians who ha ve no ...
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Cisco Systems 96 - page 10
Preface xii Cisco 836 Router and SOHO 96 Router Hardware Installation Guide 78-15281-02 • Appendix A, “Specif ications and Cables,” p rovides Cisco part nu mbers for cables that you can order and contains port connector pin outs and specifications for cables that you might need to pro vide. Conventions This section describes the con ven tions ...
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Cisco Systems 96 - page 11
xiii Cisco 836 Router and SOHO 96 Router Hardware Installation Guide 78-15281-02 Preface Attention Ce symbole d'avertissement indiqu e un danger . Vous vous trouvez d ans une situation pouvant causer des blessures ou des dommages corpo rels. Avan t de travailler sur un équipement, soyez conscient des dangers posés par les circuits électriqu ...
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Cisco Systems 96 - page 12
Preface Obtaining Documentation xiv Cisco 836 Router and SOHO 96 Router Hardware Installation Guide 78-15281-02 Related Documentation In addition to t his Cisco 836 Router and SOHO 9 6 Router Har dware Installation Guide , the documentation set for thes e routers includes the follo wing: • Cisco 836 and Cisco SOHO 96 Rout ers Cabling and Setup Qu ...
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Cisco Systems 96 - page 13
xv Cisco 836 Router and SOHO 96 Router Hardware Installation Guide 78-15281-02 Preface Documentation Feedback Documentation DVD Cisco documentation and additi onal litera ture are a v ailable in a Documentation D VD package, which may have shipped with your prod uct. The Docu mentation D VD is updated regularly and may b e more current than pri nte ...
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Cisco Systems 96 - page 14
Preface Cisco Product Security Overview xvi Cisco 836 Router and SOHO 96 Router Hardware Installation Guide 78-15281-02 Y ou can submit commen ts by using the response card (if p resent) behind the front cov er of your document or b y writing to the follo wing address: Cisco Systems Attn: Customer Document Or dering 170 W est T asman Dri ve San Jos ...
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Cisco Systems 96 - page 15
xvii Cisco 836 Router and SOHO 96 Router Hardware Installation Guide 78-15281-02 Preface Obtaining Techn ical Assistance • Nonemergencies — psirt@cisco.com Ti p W e encourage you t o use Pretty Good Pri v acy (PGP) or a co mpatible product to encrypt any sensiti ve information that you send to Cisco. PSIR T can work from encrypted information t ...
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Cisco Systems 96 - page 16
Preface Obtaining Technical Assistance xviii Cisco 836 Router and SOHO 96 Router Hardware Installation Guide 78-15281-02 Access to all tools on the Cisco T echni cal Support W ebsite requires a Cisco.com user ID and password. If you hav e a v alid service contract b ut do not ha ve a user ID or password, you can re gister at this URL: http://tools. ...
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Cisco Systems 96 - page 17
xix Cisco 836 Router and SOHO 96 Router Hardware Installation Guide 78-15281-02 Preface Obtaining Additional Public ations and Information For a complete list of Cisco T A C contacts, go to this URL: http://www .cisco.com/techsupport/ contacts Definitions of Service Request Severity T o ensure that all se rvice requests ar e reported in a standard ...
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Cisco Systems 96 - page 18
Preface Obtaining Additional Publ ications and Information xx Cisco 836 Router and SOHO 96 Router Hardware Installation Guide 78-15281-02 • Pa c k e t magazine is the Cisco System s technical user magaz ine for maximizing Internet and netw orking in vestments. Each quart er , Packet deli vers co verage of the latest industry trends, technol ogy b ...
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Cisco Systems 96 - page 19
CH A P T E R 1-21 Cisco 836 Router and SOHO 96 Router Hardware Installation Guide 78-15281-02 1 Product Overview The Cisco 836 router and the Cisco SOHO 96 r outer are asymmeric digital subscriber line (ADSL) - over - integrat ed service digital network (I SDN) routing devices. These routers ha ve an integrated 4-port Ethernet swit ch for the LAN a ...
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Cisco Systems 96 - page 20
Chapter 1 Product Overview Features 1-22 Cisco 836 Router and SOHO 96 Router Hardware Installation Guide 78-15281-02 Features Ta b l e 1 - 1 summarizes the features of the Ci sco 836 and Cisco SOHO 96 routers. T able 1 -1 Summary of Cisco 836 and Cisco SOHO 96 Routers F eatur es Feature Description 1 0 BA S E - T / 1 0 0 BA S E - T Ethernet switch ...
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Cisco Systems 96 - page 21
1-23 Cisco 836 Router and SOHO 96 Router Hardware Installation Guide 78-15281-02 Chapter 1 Product Overview Router Overview Router Overview The follo wing section sho ws the front and back panels of the Cisco 836 router and the Cisco SOHO 96 router. Th e Cisco 836 router and the Cisco SOHO 96 router each ha ve four Ethernet ports. Front Panels Figu ...
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Cisco Systems 96 - page 22
Chapter 1 Product Overview Router Overview 1-24 Cisco 836 Router and SOHO 96 Router Hardware Installation Guide 78-15281-02 Figur e 1 -2 Cisco SOHO 96 Fr ont P anel Back Panel Figure 1-3 sho ws the back panel of the Cisco 836 router . The back pane l of the Cisco SOHO 96 router is nearly i dentical to the back panel of the Cisco 836 router . Only t ...
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Cisco Systems 96 - page 23
1-25 Cisco 836 Router and SOHO 96 Router Hardware Installation Guide 78-15281-02 Chapter 1 Product Overview LED Functions LED Functions Ta b l e 1 - 2 summarizes the functions of the LEDs on the Cisco 836 router and t he Cisco SOHO 96 router. 1 Ethernet port 4 connects to Ethernet networ k dev ice 6 ISDN S/T port connects to ISDN service provider 2 ...
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Cisco Systems 96 - page 24
Chapter 1 Product Overview LED Functions 1-26 Cisco 836 Router and SOHO 96 Router Hardware Installation Guide 78-15281-02 ISDN_CH2 Orange On when ISDN B2 channe l connects successfully . Blinks when the B2 channel recei ves or send s data, or when data passes through ISDN channel 2. E1 Status G reen On when Ethern et 1 connects to the Ethern et int ...
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Cisco Systems 96 - page 25
CH A P T E R 2-27 Cisco 836 Router and SOHO 96 Router Hardware Installation Guide 78-15281-02 2 Installation This chapter pro vides information on the follo wing topics: • Preparing for Installation • Pre venting Damage to t he Router • Installing the Router • Using the Router LE Ds to Check Links • Mounting the Router ...
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Cisco Systems 96 - page 26
Chapter 2 Installation Preparing for Installation 2-28 Cisco 836 Router and SOHO 96 Router Hardware Installation Guide 78-15281-02 Preparing for Installation This section pro vides information on safety , mounting of the router , and unpacking of the ro uter box. Safety This section provides safety warnin gs and electrostatic and ro uter damage inf ...
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Cisco Systems 96 - page 27
2-29 Cisco 836 Router and SOHO 96 Router Hardware Installation Guide 78-15281-02 Chapter 2 Installation Preparing for Installation War ni n g T o avoid electric shock, do not connect safety ex tra-low voltage (SEL V) circuits to telephone-network vol tage (TNV) circuits. LAN ports c ontain SEL V circuits, and WAN po rts contain TNV circuits. Some L ...
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Cisco Systems 96 - page 28
Chapter 2 Installation Preparing for Installation 2-30 Cisco 836 Router and SOHO 96 Router Hardware Installation Guide 78-15281-02 War ni n g Network hazardous voltages are present in the ISDN cable. If yo u detach the ISDN cable, detach the end away from the route r first to avoid possible electric shock. Network hazardous voltages also are presen ...
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Cisco Systems 96 - page 29
2-31 Cisco 836 Router and SOHO 96 Router Hardware Installation Guide 78-15281-02 Chapter 2 Installation Preparing for Installation Note This de vice is intended for use in resi dential and commercial en vironments only . Caution Periodically check th e resistance value of the antist atic strap, which should be between 1 and 10 me gohms (Mohm). Unpa ...
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Cisco Systems 96 - page 30
Chapter 2 Installation Preventing Damag e to the Router 2-32 Cisco 836 Router and SOHO 96 Router Hardware Installation Guide 78-15281-02 Step 3 If you plan to conf igure the software using a ter minal or PC connected to the router , provide the terminal or PC. Note Unless otherwise specif ied, a lav ender straigh t-through RJ-11to RJ-11 cable i s p ...
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Cisco Systems 96 - page 31
2-33 Cisco 836 Router and SOHO 96 Router Hardware Installation Guide 78-15281-02 Chapter 2 Installation Installing t he Router War ni n g If the symbol of suitability with an overlaid cross ( ) appears above a port, you must not connect the port to a public network that follows the Europ ean Union standards. Connecting the port to thi s type of pub ...
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Cisco Systems 96 - page 32
Chapter 2 Installation Installing the Router 2-34 Cisco 836 Router and SOHO 96 Router Hardware Installation Guide 78-15281-02 Figur e 2-1 Connecting a Server , PC, or W or kstation to the Router 1 Cisco 836 router 4 PC 2 One end of the yellow Ethernet cable that connects to Ethernet port 4 o n the router 5 Other end of the Etherne t cable that conn ...
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Cisco Systems 96 - page 33
2-35 Cisco 836 Router and SOHO 96 Router Hardware Installation Guide 78-15281-02 Chapter 2 Installation Installing t he Router Perform the follo wing steps to connect the PC to Ethernet port 4 (or to port 1, 2, or 3) on the router: Step 1 Connect one end of the yello w Ethernet cable to Ethernet port 4 on the router . Step 2 Connect the other end o ...
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Cisco Systems 96 - page 34
Chapter 2 Installation Installing the Router 2-36 Cisco 836 Router and SOHO 96 Router Hardware Installation Guide 78-15281-02 Figur e 2-2 Connecting an ADSL Line to a W all J ack Note The user has to provide the unsh ielded Cat egory 5 cable to connect to the splitter . 1 One end of the ADSL over ISDN (ADSLoISDN) cable that connects to th e ADSLoIS ...
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Cisco Systems 96 - page 35
2-37 Cisco 836 Router and SOHO 96 Router Hardware Installation Guide 78-15281-02 Chapter 2 Installation Installing t he Router Perform the follo wing steps to connect the ADSL line to a cable w all jack: Step 1 Connect the RJ-11 end of the ADSL o ver ISDN cable to the ADSLo ISDN port on the router . Step 2 Connect the other RJ-11 en d of the ADSL o ...
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Cisco Systems 96 - page 36
Chapter 2 Installation Installing the Router 2-38 Cisco 836 Router and SOHO 96 Router Hardware Installation Guide 78-15281-02 Figure 2-3 Connecting a T erm inal or PC to the Rout er’ s Console P ort Perform the follo wing steps to connect the router’ s console port to a terminal o r PC: Step 1 Connect the RJ-45 conn ector at one end of the ligh ...
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Cisco Systems 96 - page 37
2-39 Cisco 836 Router and SOHO 96 Router Hardware Installation Guide 78-15281-02 Chapter 2 Installation Installing t he Router Connecting the AC Adapter T o connect the power supply , follo w the steps giv e n after Figure 2-4 . ( Figure 2-4 depicts a Cisco 8 36 router, b ut t he proce ss also applies to the Cisco SOHO 96 router . The connection st ...
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Cisco Systems 96 - page 38
Chapter 2 Installation Installing the Router 2-40 Cisco 836 Router and SOHO 96 Router Hardware Installation Guide 78-15281-02 Perform the follo wing steps to connect the router to the A C adapter: Step 1 Connect one end of the po wer supply cable to the router’ s input jack. Step 2 Connect the other end of t he power sup ply cable to the desktop ...
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Cisco Systems 96 - page 39
2-41 Cisco 836 Router and SOHO 96 Router Hardware Installation Guide 78-15281-02 Chapter 2 Installation Installing t he Router Figur e 2-5 Connecting the ISDN P ort t o the ISDN Servic e Pr ovid er 1 ISDN S/T port on the Cisco 836 router 5 ADSL splitter pro vided by ADSL service provider 2 Network ter mination 1 (NT1) box 6 Other end of the f irst ...
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Cisco Systems 96 - page 40
Chapter 2 Installation Using the Router LEDs to Che ck Links 2-42 Cisco 836 Router and SOHO 96 Router Hardware Installation Guide 78-15281-02 Perform the follo wing steps to connect the Cisco 83 6 router’ s ISDN port to the ISDN service provider: Step 1 Connect one end of the orange I SDN S/T cable to the Cisco 836 ro uter’ s ISDN S/T port. Ste ...
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Cisco Systems 96 - page 41
2-43 Cisco 836 Router and SOHO 96 Router Hardware Installation Guide 78-15281-02 Chapter 2 Installation Mounting t he Router Mounting the Router Y ou can mount the router on one of the follo wing surfaces: • T able or other horizontal surface • W all or other vertical surf ace Mounting on a Table Place the router firmly on a table, an d perform ...
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Cisco Systems 96 - page 42
Chapter 2 Installation Mounting the Router 2-44 Cisco 836 Router and SOHO 96 Router Hardware Installation Guide 78-15281-02 Figure 2-6 W all-Mounting Brack ets (Bottom of Router) The follo wing condi tions must be met when you mount the router: • Because you will use th e LEDs as status and problem indi cators, the LEDs on the front pane l must f ...
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Cisco Systems 96 - page 43
2-45 Cisco 836 Router and SOHO 96 Router Hardware Installation Guide 78-15281-02 Chapter 2 Installation Mounting t he Router Figur e 2-7 Mounting th e Router on a W all 82720 O K E T H E R N E T CISCO 800 S E R I E S 1 5 6 4 3 2 7 ADSL ISDN C D R X D T X D 1 CH2 CH1 1 TXD R X D 2 3 4 ...
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Cisco Systems 96 - page 44
Chapter 2 Installation Mounting the Router 2-46 Cisco 836 Router and SOHO 96 Router Hardware Installation Guide 78-15281-02 Perform the follo wing steps to mount the router on the w all: Step 1 Secure two scre ws 7 5/8 inches (19.35 centimeters) apart into a wa ll and 1/8 inch (0.32 centimeter) from the wall. Step 2 Hang the router on the screws as ...
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Cisco Systems 96 - page 45
2-47 Cisco 836 Router and SOHO 96 Router Hardware Installation Guide 78-15281-02 Chapter 2 Installation Mounting t he Router Step 1 Start the PC, and open the Co ntrol Panel. Step 2 Click the Network icon t o display the Network windo w . Step 3 V erify that TCP/IP has been added and associated with the Ethernet adapter . TCP/IP is shown as a cable ...
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Cisco Systems 96 - page 46
Chapter 2 Installation Mounting the Router 2-48 Cisco 836 Router and SOHO 96 Router Hardware Installation Guide 78-15281-02 Ti p If the CR WS home page does not appear when you enter the URL http://10.10.10.1 , test the connection between the PC and the router by doing th e follo wing: 1. Check that the OK LED on the r outer is on, and check th e c ...
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Cisco Systems 96 - page 47
2-49 Cisco 836 Router and SOHO 96 Router Hardware Installation Guide 78-15281-02 Chapter 2 Installation Mounting t he Router Step 8 Select Start/Run , and type winipcfg in the Open field of the Run window . When the IP Config windo w appears, click Release to rele ase the PC’ s IP address. Then click Renew to rene w the PC’ s IP address. Altern ...
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Cisco Systems 96 - page 48
Chapter 2 Installation Mounting the Router 2-50 Cisco 836 Router and SOHO 96 Router Hardware Installation Guide 78-15281-02 ...
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Cisco Systems 96 - page 49
CH A P T E R 3-51 Cisco 836 Router and SOHO 96 Router Hardware Installation Guide 78-15281-02 3 Troubleshooting This chapter describes symptoms of probl ems that could occur with the Cisco 836 or Cisco SOHO 96 routers, identifies th e likely und erlying problems, and pro vide steps for solving the problems. Th e problems are grouped as follows: • ...
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Cisco Systems 96 - page 50
Chapter 3 Troub leshooting Problems During First Startup 3-52 Cisco 836 Router and SOHO 96 Router Hardware Installation Guide 78-15281-02 Problems During First Startup Ta b l e 3 - 1 lists problems that could occur the firs t time you turn on the router . T able 3-1 Problems Dur in g First Startup Symptom Problem Solutions All LEDs, including OK LE ...
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Cisco Systems 96 - page 51
3-53 Cisco 836 Router and SOHO 96 Router Hardware Installation Guide 78-15281-02 Chapter 3 Tr oubleshooting Problems After Router Is Running Problems After Router Is Running Ta b l e 3 - 2 lists problems that could occur after the router has been up and running. No connection t o ADSL link. (The CD LED on the front panel is off for a long time.) Im ...
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Cisco Systems 96 - page 52
Chapter 3 Troub leshooting Problems After Router Is Running 3-54 Cisco 836 Router and SOHO 96 Router Hardware Installation Guide 78-15281-02 Connection to t he ADSL line is intermittent or lost. (The CD LED on the front panel is of f.) A cable-r elated problem: • Disconnected cable • Damaged cable • Make sure that th e Ethernet port is not co ...
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Cisco Systems 96 - page 53
A-55 Cisco 836 Router and SOHO 96 Router Hardware Installation Guide 78-15281-02 APPENDIX A Specifications and Cables This appendix pro vides system, port, and cabling specif ications for the Cisco 836 and Cisc o SOHO 96 seri es router s. This chapter pro vides information on the follo wing topics: • System Specifications • Port Connector Pinou ...
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Cisco Systems 96 - page 54
Appendix A Sp ecifications and Cables Port Connector Pinouts A-56 Cisco 836 Router and SOHO 96 Router Hardware Installation Guide 78-15281-02 For information on re gulatory compliance, refer to the Re gulatory Compliance and Safety Informat ion for Cisco 800 and SOHO Series Router document th at shipped with your rout er . War ni n g Ultimate dispo ...
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Cisco Systems 96 - page 55
A-57 Cisco 836 Router and SOHO 96 Router Hardwa re Installation Guide 78-15281-02 Appendix A Sp ecifications and Cables Port Connector Pinouts The console port is configured as a data communi cations equipment (DCE) device. The default parameters for the console port ar e as follo ws: • 9600 baud • Eight data bits • No parity • One stop bit ...
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Cisco Systems 96 - page 56
Appendix A Sp ecifications and Cables Cabling Specifications A-58 Cisco 836 Router and SOHO 96 Router Hardware Installation Guide 78-15281-02 Cabling Specifications This section provides specifications for the foll owing Ethernet cables, which you might need to pro vide: • Straight-throu gh cables • Cr os s over ca b le s Ethernet Cable Specifi ...
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Cisco Systems 96 - page 57
IN-1 Cisco 836 and SOHO 96 Router Ha rdware Installation Guide 78-15281-02 INDEX Numerics 100Base-T Ethernet switch 22 10Base-T Ethernet sw itch 22 A accessory kit 31 AC input volt age 56 adapter, included 31 ADSL connecting 35 port 22 altitude specifications 56 asymmetric digital subscrib er line See ADSL autosensing function 21 B brackets, wall-m ...
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Cisco Systems 96 - page 58
Index IN-2 Cisco 836 and SOHO 96 Router Ha rdware Installation Guide 78-15281-02 Flash memory 22 H humidity specifications 56 I installati on, verify ing 42 IPSec Hardware Accelerator 23 ISDN 21 ISDN S/T port 22 L LED functions 25 M mounting th e router on a table 43 on a wall 43 to 45 N note, definition xii P physical dimensions 55 physical specif ...
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Cisco Systems 96 - page 59
IN-3 Cisco 836 and SOHO 96 Router Ha rdware Installation Guide 78-15281-02 Index straight-throu gh cable 21 T temperat ure specificati ons 56 troubleshooting 51 to 54 U unpacking the router 31, ?? to 31 V voltage sp ecificat ions 56 W wall mounting 43 to 45 wall-mounting br ackets, figure 44 warning, definition xii warnings, installation 28 to 30 w ...
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Cisco Systems 96 - page 60
Index IN-4 Cisco 836 and SOHO 96 Router Ha rdware Installation Guide 78-15281-02 ...
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