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Zebra Technologies zebra p330 - page 1
980459-001 Rev . A User’s Manual Zebra ® P330 i Card Printer ...
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Zebra Technologies zebra p330 - page 2
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Zebra Technologies zebra p330 - page 3
980459-001 Rev . A P330 i User ’s Manual iii Foreword This manual contains installation and operation informatio n for the Zebra P330 i Card Printers manufactured by Zebra T echnologies Corpo ration, Camarillo, California. Return Materials Authorization Before returning any equipment to Zebra T echno logies Corporation for in-warranty or out-o f- ...
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Zebra Technologies zebra p330 - page 4
iv P330 i User ’s Manual 9804 59-001 Rev . A Foreword Copyright Notice © 2004 ZIH Corp. This document contai ns information proprietar y to Zebra T echnologies Corporation. This document and th e information contained w ithin is Copyrighte d by Zebra T echnologies Corporation and may not be duplicated in full or in part by any person without wri ...
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Zebra Technologies zebra p330 - page 5
Foreword 980459-001 Rev . A P330 i User ’s Manual v T o qualify for this warranty , the printer must be returned to the factory or to an auth orized service center . Customers are not re quired to purchase Zebra su pplies (media and/or ribb ons) for warranty qualification. If th e use of other manu facturer supp lies has caused any defec t in the ...
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Zebra Technologies zebra p330 - page 6
vi P330 i User ’s Manual 980459-00 1 Rev . A Foreword EUROPE: Norway Only: This pro duct is also designed for IT power system with phase to phase voltage 230V . Earth grounding is vi a the polarized, 3-wire power cord. FI: “Laite on liitettävä suojamaadoi tus koskettimilla varust ettuun pistorasiaan” SE: “Apparaten skall anslutas till j o ...
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Zebra Technologies zebra p330 - page 7
Foreword 980459-001 Rev . A P330 i User ’s Manual vii P330 i Printer Model The Zebra Product Number tells a story: Here is a quick revi ew of the Zebra Card Prin te r Series numberin g and let tering system to help you. Model numb ers include identifiers th at specify options usi ng the following le ttering conventions: Part Number Description P ...
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Zebra Technologies zebra p330 - page 8
viii P330 i User ’s Manual 9804 59-001 Rev . A Foreword Icons Throughout t his manual, dif ferent icons high light important informati on, as follows: Note • Indicates information tha t emphasizes or supplements important poin ts of the main text. Import ant • Advises you of informatio n that is essential to complete a task, or point s out th ...
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Zebra Technologies zebra p330 - page 9
980459-001 Rev . A P330 i User ’s Manual ix Table of Contents 1 • Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Printer Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Controls, Connectors, and Indicators . . . . . . . . . . . . . . . . . . ...
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Zebra Technologies zebra p330 - page 10
Content s (Continued) x P330 i User ’s Manual 980459-001 Rev . A T able of Content s Cleaning the Print Head . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 Card Cleaning Cartridge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32 When to Replace the Cleaning Roller . . . . . . . . . . ...
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Zebra Technologies zebra p330 - page 11
Content s (Continued) 980459-001 Rev . A 1 1 /02/2004 P330 i User ’s Manual xi T able of Content s Appendix C • Connecting to a Network . . . . . . . . . . . . . . . . . . . . . 55 Printer Sharing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55 External Print Server . . . . . . . . . . . . . . . . . ...
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xii P330 i User ’s Manual 9804 59-001 Rev . A T able of Content s ...
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Zebra Technologies zebra p330 - page 13
980459-001 Rev . A P330 i User ’s Manual 1 1 Introduction Thank you for choo sing the Zebra P330 i Card Printer . This manual gu ides you to effi cient start up and operation of you r new Card Printer . Printer Features The following sh ows the main functional fea tures found on your P3 30 i Printer . Panel Button Print Head (Optional) Smart Card ...
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Zebra Technologies zebra p330 - page 14
2 P330 i User ’s Manual 9804 59-001 Rev . A Introduction Controls, Connectors, and Indicators Controls, Connectors, and Indicators Y our P330 i Printer has an LCD Display Panel and a Panel Button on the front and a power connector , power switch, and inte rface connector( s) on the rear pa nel. LCD Display Panel Panel Button Power Switch Power Co ...
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Introduction Controls, Connecto rs, and Indicators 980459-001 Rev . A P330 i User ’s Manual 3 LCD Panel The LCD Panel can display the foll owing messages: Message Mode Operational INITIALIZING Scrolling READY Fixed DOWNLOADING DA T A Fixed PRINTING MONO Fixed MAG ENCODING Fixed CONT ACT ENCODING Fixed PRINTING CY AN Fixed PRINTING YELLOW Fixed PR ...
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4 P330 i User ’s Manual 9804 59-001 Rev . A Introduction Controls, Connectors, and Indicators ...
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Zebra Technologies zebra p330 - page 17
980459-001 Rev . A P330 i User ’s Manual 5 2 Installation and Setup General Information This section will guide you through the installatio n and setup of your P330 i Ca rd Printer . This consists of the followin g procedures, which should be performed in the order presented. • Unpacking the Printer • Installi ng the Print Driver So ftware an ...
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Zebra Technologies zebra p330 - page 18
6 P330 i User ’s Manual 9804 59-001 Rev . A Inst allation and Setup Unpacking the Printer Unp acking the Printer Y our P330 i Card Printer ships in a carto n and protec tive anti-static bag. Ke ep all packaging material in case you need to move or re-ship the prin ter . 1. Inspect the shipping container to ensure that no damage has occurred durin ...
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Zebra Technologies zebra p330 - page 19
Inst allation and Setup Unpacking the Printer 980459-001 Rev . A P330 i User ’s Manual 7 5. Lift the pr inter out of the carton by holding it with bo th hands. 6. Please ensure that you have a clean and near ly dust free environment for proper operation and storage of the printer . 7. Make sure the following items are includ ed with your P330 i p ...
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Zebra Technologies zebra p330 - page 20
8 P330 i User ’s Manual 9804 59-001 Rev . A Inst allation and Setup Unpacking the Printer If any items are missing, please contact yo ur dealer . T o reorder , please refer to Appendix D of this manual. 8. Remove packing tape securing the prin te r ’ s Main Cover and Card Feeder Cover . 9. Y our P330i Printer ships with wa rning tape where the ...
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Zebra Technologies zebra p330 - page 21
Inst allation and Setup Unpacking the Printer 980459-001 Rev . A P330 i User ’s Manual 9 b. Locate the Print Head protection pad and th e Ca rd Cleaning Cartridge location tape (see below). c. Release the Print Head Carriage by pushing the Print Head Carri age Latch to the left, and raise the Print Head Carriage. It will rema in open at about a 4 ...
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Zebra Technologies zebra p330 - page 22
10 P330 i User ’s Manual 9804 59-001 Rev . A Inst allation and Setup Installing the Print Driver Soft ware and Setting Driver Options d. Remove the prin t head protection pad. K eep the pad, as well as the other packing material and the shipping carton, in case the printer is shipped or moved. If the original material is lost , a replacement Ship ...
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Zebra Technologies zebra p330 - page 23
Inst allation and Setup Loading a Ribbo n 980459-001 Rev . A P330 i User ’s Manual 1 1 • From the main menu of your documentat ion CD, select your desired language and then select “DRIVERS” from the subsequent me nu. The Install W izard will walk you throug h the appropriate steps. • Delete previous versions of the driver and c lean up an ...
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Zebra Technologies zebra p330 - page 24
12 P330 i User ’s Manual 9804 59-001 Rev . A Inst allation and Setup Loading a Ribbon 3. Locate the Ribbon Supply Spindle and the Ri bbon T ake-up Spindle (see abo ve). Load ribbon onto the supply spin dle (under the pr int head carriage ) flange side i n , and load the empty core (with tape att ached) onto the take -up spindle. Make sure the rib ...
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Zebra Technologies zebra p330 - page 25
Inst allation and Setup Loading a Ribbo n 980459-001 Rev . A P330 i User ’s Manual 13 4. Gently press the p rint head carriage down u ntil it is fully lowere d, as shown below . V ery little force i s neccessary to perform this step. Caution • Do not to uch the print head if the printer has been in service within the last 10 minutes. It could b ...
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Zebra Technologies zebra p330 - page 26
14 P330 i User ’s Manual 9804 59-001 Rev . A Inst allation and Setup Installing the Card Cleaning Cartridge Inst alling the Card Cleaning Cartridge The Card Cleaning Cartri dge cleans the cards entering the printe r . The Card Cleaning Cartridge consists of a Cartridge Frame and an Adhesive Roller , which are packed together . 1. Remove the Cartr ...
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Zebra Technologies zebra p330 - page 27
Inst allation and Setup Installing the Card Cleaning Cartridge 980459-001 Rev . A P330 i User ’s Manual 15 4. Locate the slot at the re ar of the Card Cl eaning C artridge mounting locatio n; see below . 5. Hold the Card Clea ning Cartridge by the exte nded “handle ” (so the large arrow on the top is pointing away from you). W ith the cartrid ...
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Zebra Technologies zebra p330 - page 28
16 P330 i User ’s Manual 9804 59-001 Rev . A Inst allation and Setup Setting the Card Thickness Control Setting the Card Thickness Control The Card Thickness Co ntrol is set by the user to adjust the gap as cards enter th e printer , to prevent double-feeds (whic h coul d cause a jam) or mis-feeds. 1. Open the Card Feeder cover . The cover is hin ...
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Zebra Technologies zebra p330 - page 29
Inst allation and Setup Setting the Card Thickness Control 980459-001 Rev . A P330 i User ’s Manual 17 3. There are four de tents to set the position o f the Card Thickness Control. Slide the Card Thickness Control to the position correspon ding to the following: Detent Position Card Thickness Highest 50 mil (1.27 mm) to 60 mil (1.52 mm) 3rd posi ...
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Zebra Technologies zebra p330 - page 30
18 P330 i User ’s Manual 9804 59-001 Rev . A Inst allation and Setup Loading Cards Loading Cards This section shows how to load plastic cards into the P330 i Printer . The P330 i c an use cards with a range of th ickness from 10 mil (0.25 mm) to 60 mil (1.5 mm). The P330 i Printer can also load and print cards fe d individually . Information on t ...
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Zebra Technologies zebra p330 - page 31
Inst allation and Setup Loading Cards 980459-001 Rev . A P330 i User ’s Manual 19 2. Remove all wrap ping from the card dec k. 3. Holding the card d eck by the sides, hold it vertically against a flat surface such as a desktop. If the deck is too thick for your hand to hold it comfortably , use about half a deck at a time. 4. Push the stack back ...
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Zebra Technologies zebra p330 - page 32
20 P330 i User ’s Manual 9804 59-001 Rev . A Inst allation and Setup Card Output Hoppe r Card Output Hopper The card output hopper is normally exte nded to receive the prin ted cards. The printer may b e operated with the card output hopper in its closed position; i n this case the cards wi ll not be collected in t he output hopper . 1. Pull the ...
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Zebra Technologies zebra p330 - page 33
Inst allation and Setup Connecting the Prin ter to your Computer 980459-001 Rev . A P330 i User ’s Manual 21 Connecting the Printer to your Computer The P330i Printer includ es a standard USB interface. As an option , the printer can be o rdered with a 10/100base -T Ethernet Adapter (in addit ion to the USB interface). The Ethernet Adapter can al ...
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Zebra Technologies zebra p330 - page 34
22 P330 i User ’s Manual 9804 59-001 Rev . A Inst allation and Setup Connecting Power Connecting Power The P330 i Printer includes an in ternal AC power supply that accepts nominal inp ut voltage in the range from 1 10 to 230 volts at 50 to 60 Hertz. The power source must be grounded. Depending on specific model num ber , yo ur P330 i Printer wil ...
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Zebra Technologies zebra p330 - page 35
Inst allation and Setup Printing a T est Card 980459-001 Rev . A P330 i User ’s Manual 23 Printing a T est Card W ith ribbon and c ards loaded, your P330 i Printer is ready to prin t. T o check the ope ration of the printer , you sho uld print a test card. (Printing a test card do es not require that the printer be connected to your computer or n ...
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Zebra Technologies zebra p330 - page 36
24 P330 i User ’s Manual 9804 59-001 Rev . A Inst allation and Setup Packing the P330i Printer for Shipment 2. If the printer sti ll has power appli ed and is turned on, and is still connected t o the host computer , set th e printer ’ s powe r switch (on the back of th e printer) to the OFF ( O ) position, and disconnect the interface and powe ...
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Zebra Technologies zebra p330 - page 37
980459-001 Rev . A P330 i User ’s Manual 25 3 Printing a Card Printing with the P330 i Card Printer is similar to pr inting with any ot her printer in a W ind ows environment. • The Printer Driver Software is instal led on your computer (see Chapter 2). • The P330i Printer is connected to the po wer source and the computer (see Chapter 2). ? ...
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26 P330 i User ’s Manual 9804 59-001 Rev . A Printing a Card Printing a Sample Card Also from the T ools window , the T est C ard can be selected from sev eral pre-loade d styles. “Single Feed Options ” allows Disabling or Enabling Si ngle Feed Support. • If “Disable Single Feed Supp ort” is selected, when the P330 i C ard Printer runs ...
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Zebra Technologies zebra p330 - page 39
Printing a Card Feeding O ne Card at a Time 980459-001 Rev . A P330 i User ’s Manual 27 8. Once you are ready to print, go to the File menu and select Print . 9. If the printer was not sele cted as the default printer , go to the File menu, selec t Print Setup and choose Zebra P330 i Card Printer from the prin ter names list. Then Close the Print ...
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28 P330 i User ’s Manual 9804 59-001 Rev . A Printing a Card Feeding One Card at a T ime ...
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980459-001 Rev . A P330 i User ’s Manual 29 4 C leaning Cleaning the Printer Clean your P330 i Printer using Pre-Sat urated Cleaning Cards pro vided. The regular use o f these cards will clean and ma in tain import ant parts of your printer that cannot be reached, including t he Print Head, T ransport Ro llers, and optional Mag netic Encoder S ta ...
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Zebra Technologies zebra p330 - page 42
30 P330 i User ’s Manual 9804 59-001 Rev . A Cleaning Cleaning the Printer How to Clean 1. Leave the Printer power on, or turn it on if it was of f. 2. Initiate the cl eaning process by either of the following methods: • At the printer , press and hold the panel butt on for several seconds, until th e LCD Panel displays the message REMOVE RIBBO ...
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Zebra Technologies zebra p330 - page 43
Cleaning Cleaning the Print Head 980459-001 Rev . A P330 i User ’s Manual 31 8. The long clea ning card will automati cally feed into th e printer and the print ing process will contin ue. The LCD Panel w ill again display the messa ge CLEANING PRINTER . 9. When the clean ing process is completed, the l o ng cleaning card will be ejected and the ...
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Zebra Technologies zebra p330 - page 44
32 P330 i User ’s Manual 9804 59-001 Rev . A Cleaning Card Cleaning Cartridge Card Cleaning Cartridge Y our P330 i Printer includes a Card Clea ning Cartridge. This item cl eans the cards entering the printer through t he card feeder . T o ensure print quality , the cleaning roller re quires periodic replacement. New cleani ng rollers are includ ...
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Zebra Technologies zebra p330 - page 45
Cleaning Card Cleanin g Cartridge 980459-001 Rev . A P330 i User ’s Manual 33 3. Remove the cleaning rol ler from the Card Cleaning Cartridge and discard. 4. Install new cl eaning roller into th e Card Cleaning C artridge. T o avoi d contamination, always hold the cleaning roller by the ends. (For replacement cleanin g rollers, please refer to th ...
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Zebra Technologies zebra p330 - page 46
34 P330 i User ’s Manual 9804 59-001 Rev . A Cleaning Card Cleaning Cartridge 6. Replace the Card Clea ning Cartridge into the printer: 7. Close the pr inter main cover . Note • DO NOT touch the adhesive roller surface that contacts the cards. Card Cleaning Cartridge in final position ...
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Zebra Technologies zebra p330 - page 47
980459-001 Rev . A P330 i User ’s Manual 35 5 Troubleshooting The table on the next page offers causes and solutions to symptoms rela ted to improper operation. Check the table when experien cing any loss of operation or pri nt quality . ...
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Zebra Technologies zebra p330 - page 48
36 P330 i User ’s Manual 9804 59-001 Rev . A T roubleshooting Problem / Desc ription Cause / Soluti on The LCD Panel displays OUT OF CARDS message. 1. Check for cards in the card feeder . If no cards present, load cards. 2. Check that Card Thickness Control lever is properly adj usted (see Loading Cards in Chapt er 2). 3. Press the Panel Bu tton ...
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Zebra Technologies zebra p330 - page 49
T roubleshoot ing Print Quality Issues 980459-001 Rev . A P330 i User ’s Manual 37 Print Quality Issues This section will help you resolve prin t quality problems. The prin t quality is dependen t on several factors. The two most important factor s that will increase your pr int quality are cleanliness and card stock. T o diagnose and fix print q ...
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Zebra Technologies zebra p330 - page 50
38 P330 i User ’s Manual 9804 59-001 Rev . A T roubleshooting Print Quality Issues Possible Cause: • Print Head is dirty . Solution: • Clean the Print Head Possible Cause: • Print Head elemen ts are damaged (e.g., scratched or burnt). Solution: • Call Zebra Custo mer Service for Print Head replacemen t information. Possible Cause: • Rib ...
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Zebra Technologies zebra p330 - page 51
T roubleshoot ing Print Quality Issues 980459-001 Rev . A P330 i User ’s Manual 39 Possible Cause: • Dust or emb edded contamin ation on elemen ts of the Print Head. Solution: • Perform a Cleaning of the Print Head (see Chapter 4). Possible Cause: • Ribbon cart ridge may not be correctl y positioned. Solution: • Check that th e ribbon is ...
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Zebra Technologies zebra p330 - page 52
40 P330 i User ’s Manual 9804 59-001 Rev . A T roubleshooting Print Quality Issues Possible Cause • Ribbon may not be installed in the prin ter . Solution: • Check for ri bbon in the printer . Possible Cause • Cards may not meet specifi cations. Solution: • Use a different supp ly of cards. Possible Cause • Print Head elements may be sc ...
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Zebra Technologies zebra p330 - page 53
T roubleshoot ing T roubleshooting the Ethern et Connection and Adapter 980459-001 Rev . A P330 i User ’s Manual 41 T roubleshooting the Ethernet Connection and Adapter Resetting to Fa ctory Default s T o reset the Ethern et Adapter configuration p arameters to the factory defau lts, press the Panel Button and hold it in while turning the printer ...
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Zebra Technologies zebra p330 - page 54
42 P330 i User ’s Manual 9804 59-001 Rev . A T roubleshooting T roubleshooting the Eth ernet Connection and Adapter 5. If the LED is alternately fl ashing re d and gr een for longer th an 2 minutes, the Ethernet Adapter is in firmware-download mode. This me ans it is waiting for new firmwa re data to be sent before it continues normal fu nctionin ...
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Zebra Technologies zebra p330 - page 55
980459-001 Rev . A P330 i User ’s Manual 43 6 Technical Specifications General Sp ecifications • Full colo r dye-sublimation c ard printing • 25 second s per card single-sided c olor printing (YMCKO) • Monochrome th ermal transfer printing • 4 seconds per card monochrome Ribbon S pecifications • Patented ribbon co re and spindle system ...
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Zebra Technologies zebra p330 - page 56
44 P330 i User ’s Manual 9804 59-001 Rev . A T echnical Specifica tions Bar Codes Bar Codes • Code 39, Code 128 B & C with & wit hout check digit • 2 of 5 and 2 of 5 interl eaved • UPC-A, EAN8, and EAN13 • PDF-417 2D bar code and other symb ologies available via W indows printe r driver Font s • Arial and Arial Bold • T rue T ...
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Zebra Technologies zebra p330 - page 57
T echnical Specificat ions Bi-Directional Communications Interfaces 980459-001 Rev . A P330 i User ’s Manual 45 Cont act Location for Smart Card ISO St andard 7816 Bi-Directional Commu nications Interfaces •U S B • Built-in Ethern et (optional) Mechanical S pecifications • W idth: 18.2 i n (462 mm) • Depth: 9.4 in (239 mm) • Height: 10. ...
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Zebra Technologies zebra p330 - page 58
46 P330 i User ’s Manual 9804 59-001 Rev . A T echnical Specifica tions Options ...
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Zebra Technologies zebra p330 - page 59
980459-001 Rev . A P330 i User ’s Manual 47 A PPENDIX A Introduction This Appendix includes operation and maintenance requirements for th e P330 i Printer wi th the optional magnetic card stripe en coder . (See Chapter 2 for location of the Magnet ic Card Stripe Encoder .) The magnetic encoder can be set for eithe r high or low coerci vity . Us e ...
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Zebra Technologies zebra p330 - page 60
48 P330 i User ’s Manual 9804 59-001 Rev . A Magnetic Card Stripe Encoder Sample Encoding Program Sample Encoding Program Refer to the Programmer ’ s Manual (part number 98001-00 1). Magnetic Encoder Cleaning The Magnetic Encoder Read/W rite Head is cleaned as part of the printer cleaning process. If the frequency of encoding erro rs increases, ...
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Zebra Technologies zebra p330 - page 61
Magnetic Card S tripe Encoder ISO S tandard Encod ing 980459-001 Rev . A P330 i User ’s Manual 49 ISO S t andard Encoding T rack # Field Sep arator T rac k Density V alid Characters # of characters 1 ^ 210 BPI* Alphanumeric (ASCII 20~95 † ) 79 ‡ 2 = 75 BPI* Numeric (ASCII 48~62) 40 ‡ 3 = 210 BPI* Numeric (ASCII 48~62) 107 ‡ *Bits per inch ...
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Zebra Technologies zebra p330 - page 62
50 P330 i User ’s Manual 9804 59-001 Rev . A Magnetic Card Stripe Encoder ISO S tan dard Encoding ...
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Zebra Technologies zebra p330 - page 63
980459-001 Rev . A P330 i User ’s Manual 51 A PPENDIX B This section contains information on the additional operations of a P330 i Printer equipped with the option al Smart Card Contact S tation. (See Chapter 2 for locatio n.) Introduction Smart Cards can have a built -in microcomputer and/or memory to store fingerprints , voice recognition patt ...
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Zebra Technologies zebra p330 - page 64
52 P330 i User ’s Manual 9804 59-001 Rev . A Smart Card Cont act St ation Smart Card Contact S tation Interface Smart Card Cont act S t ation Interface When a command to t he printer interface sends a card to the Smart Card Contact S tation, the printer connects the Smart Card Conta ct Station to the female DB-9 connector on the rear of the print ...
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Zebra Technologies zebra p330 - page 65
980459-001 Rev . A P330 i User ’s Manual 53 A PPENDIX C Card printers can be connect ed to an Ethernet network in three ways. Printer Sharing In printer sharing, the printer is connected l ocally to the host comput er and configured to be shared to other client computer s. Client computers connect to the printer ov er the network through the host ...
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Zebra Technologies zebra p330 - page 66
54 P330 i User ’s Manual 9804 59-001 Rev . A Connecting to a Network External Print Server External Print Server A stand alone device that acts as a server on the network specifically for receiving print jobs and passing t hem to the printer . Clien t computers connect to the print server ove r a network. Internal Print Server Similar to an exter ...
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